If your company information network is inHawaiiyou now have quick online access to a UNIX, Linux, Sun Solaris, Mac OS X or Cisco CCIE expert to resolve urgent issues involving your computer network. Progent offers the services of one of the largest groups of UNIX and Cisco CCIE support professionals available by phone of any independent support firm in the United States. Rates are reasonable, charges are by the minute, sign-up is quick, and service is world class.

In case yourHawaiicompany is situated away from major metropolitan neighborhoods likeHonolulu, the availability of UNIX or Cisco CCIE engineers is often problematic when you have a network crash. This could mean a drop in productivity for your company, upset clients, idle workers, and defocused management. By calling Progent, you can get in touch with a Premier professional who can deliver expertise whenever you require it to get your computer network operating.

Since Progent bills for online help per minute, your business pays only for support provided. Progent requires no initialization fee. Some remote service companies demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity and straightforward billing mechanism eliminate large tabs for fast solutions.

If your Hawaii business needs technical help for UNIX, Linux, Sun Solaris, Apple macOS and OS X or Cisco technology, go to Progent's online support, call 866-776-4368, or refer to Contact Progent.

What Makes Progent's Online Support Services Unique?
Progent's experienced staff of online support engineers offers a wide range of world-class computer skills. This allows Progent's remote technical support experts to resolve the most complex technical problems faster than is possible with ordinary independent support organizations or with the internal IT staff usually available to small or mid-size companies. Progent has refined the tools and experience to fix technical issues efficiently in many different network configurations that feature mixtures of UNIX/Linux, Sun Solaris, macOS and OS X, Microsoft, and Cisco technologies. (See Progent's client testimonials.)

Progent's UNIX, Linux, Sun Solaris, macOS and OS X, and CCIE service specialists have been awarded major credentials such as Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's remote service engineers also hold a variety of key Cisco credentials such as Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To help companies who operate environments powered by a combination of UNIX/Linux, Apple macOS and OS X, and Microsoft Windows operating systems, Progent's remote support group offers the assistance of engineers with important Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). For delivering high-level security expertise, Progent offers phone-based support from engineers who have earned the industry's top security credentials such as Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) engineers. The scope of Progent's technical knowledge coupled with Progent's group approach to repairing technical difficulties allows trouble ticket escalation, when called for, to experts with sufficient background to resolve particularly tough problems. This speeds up remediation of serious network problems, avoids network disruption, and reduces technical support invoices.

For organizations anywhere in Hawaii, Progent offers immediate remote contact with a UNIX, Linux, Sun Solaris, macOS or OS X specialist for critical expertise to repair network problems that are impacting business productivity but are outside the skill set of your on-hand network maintenance organization. Progent's UNIX/Linux, Sun Solaris, Apple macOS and OS X, and CCIE-Premier service team can analyze your system with advanced remote troubleshooting tools that allow them to provide rapid and efficient evaluation and resolution of critical computer issues.

Troubleshooting Services Progent's Remote Support Specialists Can Offer Your Hawaii Business
Progent's service specialists can offer expert help for an extensive set of UNIX, Apple, Cisco, and Microsoft solutions such as:

Remote Troubleshooting and Consulting for UNIX, Linux, Solaris, and macOS and OS X Systems
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based computer support team can help Hawaii companies with a comprehensive set of information products and technologies such as network infrastructure, messaging support, security consulting for computer systems and company operations, Microsoft Windows coexistence with UNIX, Linux, Sun Solaris, or macOS and OS X platforms, virtual server options for processor consolidation and centralized administration, and moving from dated applications to contemporary environments based on newer versions of UNIX, Linux, Solaris, macOS and OS X, or Microsoft Windows.

Progent's support professionals can provide remote troubleshooting for computers powered by leading derivatives of UNIX including: macOS and OS X, Sun Solaris, IBM AIX Operating System, HP-UX, Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or common Linux products such as RedHat Linux, SUSE, Debian GNU/Linux and Slackware.

Cisco Network Architecture and Security Solutions
Progent is unmatched in the IT consulting industry for offering immediate and economical communication with Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are high-level networking professionals who earn this rare certification by completing thorough testing supervised by Cisco. The vast majority of Cisco CCIEs work for big corporations or national Internet service providers, and consequently their skills are not conveniently accessible to smaller companies.

Progent is one of the few IT technology support providers that makes sure that Cisco CCIEs are accessible to support small and medium sized organizations. Also, Progent offers convenient communication with a Cisco CCIE by phone so you can benefit from timely support for complex network issues that are impacting your business but are not within the scope of your ordinary network support personnel. Progent's CCIE consultants can tie into your environment by utilizing sophisticated remote troubleshooting technology to perform rapid and affordable analysis and resolution of urgent system anomalies.

CCIE and CCNP Premier experts from Progent can assist you to architect, setup, and support an integrated network infrastructure that can streamline operations, lower expenses, and speed time to profitability. By combining Cisco broadband routers experience with Cisco Catalyst switches support and Cisco wireless products configuration help, Progent can dramatically increase the strategic value of your integrated network in Hawaii. To learn additional information about Progent's expertise in Cisco network appliances, visit Cisco Network Professional Expertise.

Microsoft Certified Partner for Online Consulting for MS Windows
Progent's Microsoft-certified remote support experts can deliver computer repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist you with a broad variety of technology expertise such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 consulting, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams migration expertise, Skype for Business Server integration consulting and Lync Server 2010 migration, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting, System Center 2016 Operations Manager hybrid cloud monitoring, Microsoft System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting, Project Server and Server Online training, Small Business Server consulting, and Windows Essentials cloud integration.

Certified System Security Consultants
Progent provides you access to accredited CISA, CISM, and ISSAP security consultants who can deliver a variety of system protection services to improve the defenses of your UNIX/Linux, Sun Solaris, or Apple macOS and OS X network against attacks or assist you to recuperate rapidly from a breach. Security solutions offered by Progent include: comprehensive security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds and Netcat; fast recuperation from virus and worm attacks; configuring firewalls; planning safe techniques for remote and mobile access; protecting your email system from viruses, spam and DHA attacks; and offering 24x7 automated monitoring. To read more information on Progent's security expertise for small and medium-size companies, visit Progent's Professional Services for System Security.

Applications Services: Training, Custom Development, Problem Solving
Progent's Mac technology experts can promote the creative aspect of Macintosh environments by offering help services and education in imaging, audio, and video. Progent's consultants can provide help in a variety of Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special jobs such as scanning or digitizing audio or video or configuring an audio/video post-production studio.

Progent's Application Experts Group can supply professional engineering support and training in special application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and education for familiar Microsoft applications including CRM, MS Project, Word, and Microsoft Office Excel. For additional information concerning Progent's expertise, programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

Help Desk Outsourcing Options
Progent offers three support programs for Call Center assistance that include UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Services, Virtual Help Desk Support Services, and Helpdesk Process Consulting and Staffing Services.

Progent's Help Desk Outsourcing Services are intended mainly for businesses who require the immediate availability of a professional Help Desk but who have relatively small budgets and internal support bandwidth. Progentís Virtual Help Desk is a seamless extension of your existing Helpdesk resources. Progent can operate as a primary Help Desk Call Center for your organization, represent an escalation alternative for the most challenging network issues, or be ready in overflow situations when your ordinary resources are swamped. Progent's Call Center Consulting Services can assist you in building an efficient new Call Center or enhancing your current one, evaluating or customizing Help Desk Call Center software products to address the particular requirements of your company, or adding temporary staff to operate remotely in conjunction with your internal Help Desk group to deal with high-demand events such as system upgrades. To find out additional information concerning Progent's Help Desk service and outsourcing, go to Progent's Call Center Support.

Progent's Remote Support Technologies
Progent has deployed an arsenal of optimized technologies, evolved over many years of use, dedicated to promoting the highest quality of service for delivering remote engineering help and repair for small and midsize business information networks. Progent offers safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Netscreen and Watchguard. Protected VPN offsite access allows the engineers of Progent's online support team to connect to your system without compromising network security.

Progent's highly evolved service database application stores extensive documentation for all support delivered to Progent's customers. Each active Progent staff engineer has the benefit of the specifics of services rendered to each client by any staff engineer. This archive of trouble tickets and fixes is structured as an easily accessible internal knowledge base that allows Progent's remote technical experts to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's certifications with key industry leaders including Cisco and Microsoft make available other extensive technical support databases as well as to manufacturers' internal technical personnel that enable Progent's online consulting experts to find the best resolutions quickly.

Contact a UNIX/Linux or Cisco Technical Assistance Expert Immediately
To see how to contact a UNIX, Linux, Solaris, macOS or OS X consultant or a Cisco certified CCIE for emergency online engineering support in Hawaii, phone 1-800-993-9400 or visit Urgent Online Computer Help.


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  • Les Kent has a 35-year history of effective network integration, executive administration, sales, and operations. He has demonstrated a talent for creating sophisticated information technology solutions during his time as as a system architect, programmer, project manager, deployment consultant, and problem solver for small companies, start-ups, and major corporations.

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    For companies that have a combination of Mac and Windows desktops, there are two basic solutions for using Windows-only software on macOS or OS X: an external connection to a physical Windows computer or local emulation of a Windows environment on a computer. Microsoft's Remote Desktop Connection Client for Apple Mac allows you to connect a Mac to a remote Windows-powered computer to use Microsoft Windows software and access network resources. Microsoft's Virtual PC for Apple Mac emulates Windows on a Mac computer so that you can run Microsoft Windows software directly. Progent's Mac technology consultants can assist your company to manage these products for running Windows applications on your Apple Macs and can also assist your organization to assess and configure other solutions for Microsoft Windows PC simulation.

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    Progent's Microsoft consultants can assist your company to assess the benefits of Microsoft Lync Server 2010 for your business and can help you to plan and execute a deployment of Microsoft Lync Server 2010 that unifies the control of IM and Presence and improves the productivity of your office staff, telecommuters, and mobile workforce. Progent can in addition assist your company to perform an efficient upgrade to Lync Server 2010 from Microsoft Office Communications Server or from Live Communications Server, interface Lync Server 2010 with Microsoft Exchange, Microsoft SharePoint, and Microsoft SQL Server, show you how to run Microsoft Lync Server to improve the team-computing functions of MS Office programs, and offer online seminars and continuing technical support for Microsoft Lync and other Microsoft technologies.

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    Progent's Cisco-premier CCIE network experts can help you to manage your current PIX or ASA 5500 security appliances or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, deploy, optimize, administer and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services

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    Progent's Cisco-certified CCIE network consultants can assist you to configure, manage, update and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall support, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone expertise, and CUCM/CallManager software consulting.

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  • Les Kent has a 35-year history of effective network integration, corporate management, sales, and operations. He has demonstrated a knack for creating elegant information technology solutions in his roles as as a system architect, software developer, project manager, deployment expert, and problem solver for small businesses, new ventures, and major enterprises.

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    Progent's certified Office Word and Office 365 Word consultants offer a wide range of affordable remote support services to help your organization to manage and troubleshoot your existing Microsoft Office Word solution or assist you to migrate to a current version of Office Word. Services offered by Progent's Word experts include VBA programming, identifying and resolving compatibility problems between various versions of Office Word, integrating Word with different Office applications such as Office Excel and Microsoft Outlook or with third-party data sources and add-ons,infrastructure enhancements for dependable. reliable cloud connectivity, security support, smart phone and tablet integration, and remote training classes customized for individuals or groups.

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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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    Progent can give you access to application developers who can modify your Microsoft Business Solutions ERP, MRP, and accounting system programs to suit your particular business needs. Progentís Microsoft consultants offer expertise in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management Software. Progent also provides expert e-Commerce integration support for safe, company-wide information sharing as well as integration with CRM programs.

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    Progent's Microsoft-certified professionals can assist you to evaluate the benefits of Windows Server 2012 R2 for your company, develop test environments and migration strategies, tune your network for local, multi-site, cloud-based, and hybrid datacenters, train your IT management team, develop an enterprise-wide security plan, streamline network administration, assist with application development, and generate and test a DR/BC plan.

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    Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts offer affordable online and on-premises consulting expertise, software development, and troubleshooting services for businesses of all sizes who want to upgrade to SharePoint 2019 or SharePoint Online from prior versions of SharePoint. Progent can assist customers plan and execute an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates onsite and cloud resources into a seamless information management system.

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