For small business computer networks located within the state of Hawaii, Progent's Microsoft and Cisco authorized professionals can deliver online support and remote troubleshooting to fix your network systems issues fast and cost effectively. Progent has acquired enterprise-class skills, software utilities, and support databases to diagnose and resolve network problems while avoiding the expense and time delays normally associated with in-person service calls.

If your Hawaii organization is located outside of the larger metro areas such as Honolulu, your nearby network support choices may be limited in technical capability, or not available during a crisis. This can result in a office network that is unstable or causing wasted time due to technical problems continuing for too long. Progent’s team of seasoned network professionals average more than ten years of real-world IT industry experience, in the trenches of network support, performing a large range of technical tasks for a diverse range of customers. This means you get not just the technical skills needed for the job, but a consultant with proven methods for applying that expertise to assist with excellent network solutions.

Easy Engagement and Pricing Structure
Progent's simple by-the-minute billing policy requires no complex contracts, retainers or hidden charges. Many other companies have minimum charges or other extra fees that drive up support costs. For remote support from Progent during regular business hours, you only get billed for the actual time spent resolving your issue. If it only takes ten minutes to solve your issue, then you are only charged for ten minutes. For advance scheduled onsite service work booked more than 24 hours in advance, you pay only for the time when a Progent expert is actually on premises working on your problems. Just Progent's value priced per-minute rate. For emergency same-day on-site service calls, you may be charged for our engineer’s travel time, but not a higher emergency rate. Because Progent has a large pool of consultants located throughout the entire service territory, an available engineer is typically close by to help. Progent can also provide onsite service to most zip codes in the United States within 24 hours of answering a service request. Progent's online technical support group has provided assistance to small companies in every state in the U.S (Refer to Progent's nationwide testimonials.)

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness either to block or recover quickly from a ransomware incident. Progent will consult with you personally to collect information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Microsoft Dynamics NAV Consulting
The most recent version of Microsoft Dynamics NAV offers powerful innovations including tailored Role Centers, improved business analytics and reporting options, and advanced workflow support. Progent's Microsoft Dynamics NAV consulting experts offer custom programming, integration and debugging services to enable you to take advantage of MS Dynamics NAV. Progent’s engineers can assist you to integrate Microsoft Dynamics NAV to additional services and programs. In addition, Progent can assist you to design and analyze databases so you can enhance your understanding of your business, attract more customers, refine your sales campaigns, and form productive alliances.

SQL Server 2012 Consulting
Progent offers the expertise of certified SQL Server 2012 consultants as well as seasoned database application developers, database administrators, project managers, Cisco-certified network architects, disaster recovery planning specialists, and certified data security consultants to assist you to manage your Microsoft SQL Server 2012 solution and configure a cost-effective and safe network infrastructure that lets you maximize the strategic benefit of Microsoft SQL Server 2012. Progent can also assist your organization to migrate to SQL Server 2016 or transition to SQL Server 2014 from SQL Server 2012.

Full Range of Security Consulting Services
Progent's , CISSP, CISM, and ISSAP certified security engineers can help your company to perform comprehensive security assessments, recover quickly from compromised security, set up firewalls, set up secure techniques for off-site and mobile access, install spam filtering and email encryption, and develop a corporate-wide security plan built around 24x7 automated network monitoring. Progent's ProSight family of remote security monitoring services includes ProSight Active Security Monitoring (ASM) for ransomware defense and ProSight Enhanced Security Protection (ESP) for unified endpoint protection.

Exchange 2016 Migration Support
Progent's certified MS Exchange 2016 Server consultants can help your business in all phases of your upgrade to Microsoft Exchange 2016 such as designing HA architecture for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing requirements for Exchange 2016 Server and Microsoft Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; determining mass storage capacity required for your virtual machines (VMs), mailbox databases and log files; configuring HLB for high-availability client access services; designing, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web.

Convenient Payment Options
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment options for CISM-certified Cybersecurity Management Consultants
Progent offers the support of CISM Premier cybersecurity management consultants. The Certified Information Security Manager (CISM) organization defines the basic capabilities and international standards of skill that information security managers are required to master. It gives executive management the assurance that consultants who have qualified for their CISM certification have the experience and knowledge to deliver effective cybersecurity administration and support services.

Data Backup/Restore Consultants
Progent's backup and restore experts can provide support for a broad array of utilities and technologies that provide solutions for protecting Microsoft Windows, Apple Mac, and Linux/UNIX servers and workstations as well as notebooks and handhelds. Progent can help you with leading data protection products by delivering services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite integration. Progent also offers support for Acronis Backup and Recovery, MozyPro, Retrospect, Apple Time Machine, Symantec Backup Exec, BackupAssist Software, HP Data Protector, and FLARs. For large organizations, Progent can provide VMware Site Recovery Manager (SRM) consulting. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and medium-sized organizations as a low cost outsourced service for reliable backup/disaster recovery (BDR).

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP infrastructure experts and CUBE integration consultants can help organizations of any size to design, deploy, manage, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE-based IP PSTN trunks. Progent can provide affordable online or on-premises expertise to assist you to migrate efficiently to an advanced communications network that offers fast return on investment. Progent's certified Microsoft collaboration consultants can help you to set up interfaces between Cisco's CUBE SBC and Microsoft's rich media applications such as Skype for Business or Lync for access to a SIP-based IP PSTN trunk.

Progent's Integration Support for Windows 2012 R2 Server Essentials
Microsoft Windows Server 2012 R2 Essentials is a value-priced, versatile platform that enables small organizations to make the move from the older physical in-house datacenter to the contemporary hybrid networking model that combines both local and virtualized cloud-based resources. Progent's certified Windows Server Essentials consultants offer budget-friendly remote consulting and troubleshooting services for Windows Server 2012 R2 Essentials. Progent can help you to evaluate the potential business benefits of moving to Windows Server Essentials and adopting a hybrid local/cloud-based design for your computing ecosystem. Progent offers full-service project management support so you can design and carry out an efficient move to Windows Server 2012 R2 Essentials, Office 365, and other Azure Cloud applications and services. (Find out about Progent's Office 365 integration with on-premises installations of Exchange and Azure planning and integration consulting.) Progent can also provide continuing consulting, technical support, and customized training.

Stealth Penetration Testing
Stealth penetration checking is a key component of any comprehensive IT system security plan. Progent’s security professionals can run extensive stealth penetration security tests without the knowledge of your organization's internal network support resources. Stealth penetration checking uncovers whether current security defense systems such as intrusion detection warnings and event history analysis are correctly set up and consistently observed.

Linux Support and Windows/Linux Integration
If your company network combines Linux technology with Microsoft Windows, Progent can assist you to incorporate your servers into a cohesive system that allows all your platforms to coexist peacefully for simpler administration, seamless data exchange, fault tolerance, high performance, and integrated security. If you are developing Linux applications on a network that incorporates Windows-powered servers, desktops, and applications, Progent can provide comprehensive IT outsourcing that allows you to concentrate on your area of high-value expertise.

Apple macOS and OS X Support
Progent's experts can provide Mac users a variety of services including online Apple macOS and OS X desktop help, expertise with Mac software, Office 365 Outlook for Mac and MS Exchange consulting, Mac protection and connectivity engineering, integration between Apple macOS and OS X and Microsoft Windows networks, and one-on-one training. For computer networks built exclusively on Mac or for environments incorporating a mix of Apple macOS and OS X, Linux, and MS Windows-based servers and desktops, Progent has the background and knowledge to deal with the challenge of designing, installing, and maintaining a network solution that is reliable, protected, efficient, and supportive of your business objectives.

Get in Touch with a Progent Network Support Expert
To see how to contact a Progent computer support expert for online or on-premises support in , phone 1-800-993-9400 or visit Remote Network Support.