For small company network systems located anywhere in the state ofHawaii, Progent's Microsoft and Cisco authorized engineers can deliver phone support and troubleshooting to solve your network issues quickly and cost effectively. Progent has developed enterprise-level expertise, sophisticated tools, and support knowledge bases to identify and repair network problems while avoiding the high cost and time delays associated with in-person technical service calls.
If yourHawaiiorganization is located beyond the larger urban areas such asHonolulu, your local computer network support options may be limited in technical capability, or not available during a crisis. This can result in a network that is unstable or causing productivity loss due to technical issues persisting for too long. Progentís staff of seasoned network consultants average more than ten years of real-world industry experience, in the trenches of computer network support, performing a wide range of technical projects for a diverse range of clients. This means you obtain not just the technical expertise needed for the job, but an expert with proven methods for applying that expertise to deliver excellent network solutions.
Strategically Located in Silicon Valley
Progent is strategically headquartered in the heart of Californiaís Silicon Valley, a region respected globally for innovation, technology leadership, and top-notch computer experts. Cisco is based in the city of San Jose and Microsoftís Silicon Valley campus is Microsoftís largest outside their Washington headquarters. Other major high-tech companies headquartered in the Silicon Valley / include Google, Apple Computer, Intel, Yahoo, Sun, Juniper Networks/NetScreen, and Oracle. This region is in addition the location of several of the top ranked universities in the world. Progent has recruited a first-class collection of Microsoft certified experts and Cisco certified CCIE network specialists from this large resource to form the core of Progentís international team of information technology specialists.
CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor credential is a prestigious qualification that represents mastery in IS security auditing. Accredited by ANSI, the CISA credential has candidates pass an extensive examination administered by the ISACA international professional group. Progent offers the expertise of a CISA-Premier network security audit consultant able to assist companies in the areas of IS audit process, information technology enforcement, systems and architecture ROI, information technology service delivery, protection of information resources, and disaster recovery planning.
Data Protection Solutions for Remote Workers
Progent can assist small and medium-size companies to plan, deploy, validate and maintain backup/recovery solutions needed to support remote workers. For details about Progent's backup/recovery consulting services for at-home workers, refer to backup expertise for a remote workforce.
Wide and Deep Expertise with Business Information Networks
Progentís group of over 100 network consultants means clients can take advantage of the leverage of over a thousand years of combined background and collective knowledge to repair the most difficult network issues. Progentís certified information technology engineers possess the knowledge and experience to identify fixes fast and implement them cost effectively.
Wireless Site Survey
Progentís Wireless Site Survey helps you to design and implement a WiFi LAN adapted to your facilities, offering your business a WLAN that has the reception, speed, load-handling capability, Quality of Service, security, and roaming capability your business requires. Progent's predictive Wi-Fi planning services can be carried out remotely and make use of cutting-edge RF modeling and analysis software to plan an efficient Wi-Fi network. Progentís onsite wireless survey features physical walkthroughs, RF and data protection assessment of your current WLAN, analysis of your site's floor plans, measuring for RF interference, RF propagation modeling, identification of optimum placement for client-requested Wireless APs. Placement and integration services for Wi-Fi access points include Aironet Wi-Fi AP planning and deployment consulting, Cisco Small Business 100/300/500 Wi-Fi access points consulting services, Cisco Catalyst 9100 Series Wireless APs system design, Meraki Wi-Fi AP integration and consulting services, and Ubiquiti UniFi Wi-Fi access points consulting and WLAN integration.
Citrix Virtual Desktop Engineering Support
Progent's Citrix-certified virtual desktop experts can assist your business to plan, deploy, manage, and support a virtual Windows application delivery and management system by providing XenDesktop expertise and XenApp support. Progent's Cisco-certified CCIE network engineers can help you enhance your infrastructure for distributing server-side and client-side applications, and Progent's datacenter management and support consultants can assist your organization to administer and maintain a remote datacenter that features high uptime, advanced protection, and fast recovery. Progent can also help you manage and support additional virtualization solutions from Citrix by providing Citrix XenServer expertise and Citrix Essentials for Hyper-V support.
Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's Cisco-certified VoIP experts offer Cisco UC560 consulting services to help you to manage your legacy UC500 VoIP gateway or design and carry out a smooth migration to a modern VoIP system.
Simple Sign-on and Billing Structure
Progent's simplified per-minute billing model has no complex contracts, retainers or hidden fees. Many other support companies have minimum billable time or other extra fees that drive up service. For remote support from Progent during normal business hours, you only pay for the time spent resolving your issue. If it only requires ten minutes to fix your problem, then you only pay for ten minutes. For advance scheduled onsite service work booked more than twenty-four hours in advance, you are billed exclusively for the time when a Progent expert is actually onsite solving your issues. Just Progent's competitive per-minute rate. For emergency same-day onsite service calls, you may have to pay for our engineerís travel time, but not a higher emergency rate. Because Progent has a large pool of expert consultants located within the entire service territory, an available consultant is typically close by to assist. Progent can in addition offer on-premises technical support to the majority of zip codes in the U.S. within 24 hours of answering a service call. Progent's remote support group has delivered assistance to small companies in every state in the U.S (Refer to Progent's customer testimonials.)
The Progent Test and Design Lab at the Herakles/QTS Colocation Center
Progent's Test and Training Lab at the QTS Data Center in Sacramento is available for testing line-of-business applications, developing cost-effective migration procedures, evaluating and optimizing performance, planning or verifying business continuity strategies, mitigating compatibility problems, and establishing training environments for the latest technologies. For Progent clients without adequate in-house resources to configure proper pilot systems, Progent's Test and Training Lab cuts capital outlay and technical risk and helps keep vital IT projects on schedule.
Help Desk Co-management Services
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and reporting. To learn more, visit Progentís shared Help Desk services.
ProSight WAN Watch Infrastructure Management
ProSight WAN Watch network infrastructure monitoring and management service makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and debug their networking appliances like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance problems. Learn about the complete ProSight line of affordable outsourced network management services for small and mid-size organizations.
Progent's Integration and Troubleshooting Services for Microsoft SQL Server 2014
Microsoft SQL Server 2014 incorporates significant enhancements in key areas such as performance, availability, security, and cloud readiness. SQL Server 2014 is the first version of SQL Server that includes in-memory capability that works transparently with all types of applications including Online Transaction Processing, enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient online and onsite consulting services including planning, deployment, management, troubleshooting, and application development expertise to enable businesses of any size to realize maximum business value from their SQL Server 2014 investment. If your organization is already running SQL Server 2014, Progent can assist you to carry out a cost-effective upgrade to SQL Server 2016.
Check Point Software Next Generation Firewall Configuration Expertise
Progent's Check Point firewall experts can help you plan, deploy, and manage firewall solutions that rely on Check Point Next Generation security gateways and Check Point's subscription-based SandBlast security services. To learn more about Progent's consulting and support services for Check Point security gateways, visit Check Point next generation firewall integration expertise.
Consulting and Support Services for System Center 2016 Operations Manager
System Center 2016 Operations Manager is designed to promote consistent performance and maximum availability for critical applications by offering centralized, mixed-platform tracking of physical and virtual infrastructure installed across on-premises datacenters and cloud environments. Progent's consulting team can provide advanced remote and onsite expertise to assist businesses of all sizes to design, integrate, tune, update and repair SCOM 2016 solutions. Progent's SCOM 2016 consulting experts can assist you to migrate to Operations Manager 2016 from older versions of Operations Manager or from different monitoring platforms, or integrate a variety of monitoring systems into a cohesive IT management solution. Progent can also help you extend your SCOM 2016 environment to include infrastructure based in public clouds by providing Azure integration consulting and Amazon AWS hybrid cloud solutions.
Get in Touch with a Progent Computer Consultant
To find out how to contact a Progent computer support expert for remote or onsite help, phone 1-800-993-9400 or visit Online Network Help.