For business networks located anywhere in the state of Hawaii, Progent's Microsoft and Cisco authorized engineers can provide phone help and remote troubleshooting to solve your computer network troubles fast and affordably. Progent has acquired enterprise-level expertise, sophisticated tools, and support databases to diagnose and resolve IT problems while avoiding the expense and time delays associated with on-site technical service dispatches.

If your Hawaii business is situated outside of the larger metro areas such as Honolulu, your nearby computer network support choices may be limited in skills, or unavailable during an emergency. This can result in a office network that is unpredictable or causing efficiency loss due to technical issues continuing for too long. Progentís group of field proven network engineers average more than 10 years of real-world industry experience, in the trenches of computer network support, performing a wide range of technical projects for a diverse range of clients. This means you obtain not only the technical competency needed for the task, but an expert with field proven methods for applying those skills to assist with cost effective network solutions.

Online Support for Microsoft Windows Server 2008 R2
The complexity and integration demands of Microsoft Windows Server 2008 requires an information technology expert with practical experience and diverse knowledge in designing and building efficient end-to-end business technology environments. The experience of Progent's seasoned Windows Server experts, averaging over a decade of background integrating Microsoft-powered solutions, assures your success in supporting and troubleshooting your Windows Server 2008 R2 environment. Progent's certified Windows Server 2012 R2 experts can also assist you to evaluate the business value of upgrading from Microsoft Windows 2008 to Microsoft Windows Server 2012 R2 or later. If you are planning on building a hybrid network model that combines on-premises resources with public cloud services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud solutions.

Full Array of Security Help
Progent's CISM, GIAC, and CISA certified security consultants can help your company to perform complete security evaluations, restore operations rapidly from attacks, set up firewalls, set up safe techniques for off-site and mobile connectivity, install spam filtering and email encryption, and craft a company-wide security strategy built around 24x7 automated monitoring. Progent's ProSight family of managed security monitoring services includes ProSight Active Security Monitoring for ransomware defense and ProSight Enhanced Security Protection (ESP) for centralized endpoint protection.

Consulting for Managing and Monitoring the Endpoints of Your Telecommuters
Progent can help small and medium-size companies to implement unified remote endpoint management and monitoring tools for maintaining devices operated by teleworkers. For information about ways Progent can help your organization to manage and monitor the endpoints of your at-home workers, refer to solutions for managing the endpoints of your teleworkers.

Wide and Deep Knowledge of Office Networks
Progentís group of more than 100 network experts means clients benefit from the leverage of more than a thousand years of cumulative experience and collective information to repair the most troublesome network issues. Progentís certified information technology engineers have the experience to identify fixes fast and deliver them affordably.

Microsoft Desktop Virtualization Support Services
Microsoft's desktop virtualization technologies reduce the work needed for IT managers to install software programs so they are consistent across a corporate workforce, provide the power to manage rights to business data, and enable fast installation of additional or updated workstations. In Windows Server 2016, the Terminal Services utility has been enhanced and renamed Remote Desktop Services (RDS). Microsoft's new Virtual Desktop Infrastructure behind RDS simplifies client connectivity, enhances performance, tightens data security, unifies management, and offers an almost seamless client environment. Progent's desktop virtualization consultants can assist you to assess the strategic advantages of Microsoft's virtual desktop solutions, set up pilot and production environments, improve your network architecture to accommodate virtual clients effectively, assess and resolve security problems, and educate your IT administrators to follow industry best practices to gain maximum payback from client virtualization.

Fortinet NGFW Firewall Consultants
Fortinet FortiGate next-generation firewalls are leaders in offering top performance for SSL inspection. Progent's Fortinet firewall consultants can help your business to deploy your Fortinet security appliances to protect your digital assets at the network perimeter, within the data center, at branch locations, and in the cloud. To find out more, visit Fortinet firewall integration consultants.

Deployment Support for Microsoft Lync 2013
Microsoft Lync 2013, rebranded Skype for Business, allows businesses of all sizes to build a manageable and secure communications ecosystem that permits a Bring-Your-Own-Device computing model with IM, real-time presence, web conferencing with application sharing, as well as IP and PSTN calling across a wide range of desktop and handheld clients. Progent's certified Lync 2013 experts can help your company to assess the advantages of Lync Server 2013, create an in-house, cloud-based (with Lync Online) or mixed topology suitable for your current and long-term plans, implement Lync 2013 in a way that expedites your return on investment, and deliver custom webinar and onsite training to your IT team and users. Progent has in-depth expertise in critical pieces of a Lync 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help your organization to integrate Lync 2013 with popular Office and Office 365 applications such as Outlook, Excel and PowerPoint. Progent's Skype for Business experts can also assist your organization to plan and carry out an efficient migration to Skype for Business.

Microsoft Dynamics GP (Great Plains) Consulting Services
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a revamped design that enhances cloud integration, works with popular smart phones and tablets, permits one-time sign-on with Microsoft Azure Active Directory, and strengthens security. Progent's certified Microsoft Dynamics GP 2015 R2 consultants and developers offer the broad knowledge and experience to resolve the many technical and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can assist your organization to perform a smooth migration that will optimize the return on your investment in this mission-critical platform.

Cisco Jabber Deployment and Management Consultants
Progent's Cisco Jabber consultants offer remote or onsite expertise to assist organizations of any size to plan, implement, maintain, upgrade or debug Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent can provide in-depth support for all the technologies that make up creating an end-to-end Cisco Jabber solution including Cisco network appliances and management software, Microsoft Office 365 apps, Windows and Mac desktops, iOS and Android smartphones and tablets, SIP trunking, WiFi networks, security and compliance, cloud computing, immersive telepresence systems, PBX products, disaster recovery preparedness, and other pieces of a modern collaboration solution.

Check Point Software Next Generation Firewall Configuration Expertise
Progent's Check Point Software firewall experts can show you how to design, deploy, and manage firewall solutions that rely on Check Point Software NGFW firewalls and Check Point's cloud-based SandBlast security services. To find out about Progent's consulting services for Check Point security gateways, visit Check Point firewall configuration expertise.

Response Time of Progent's TRC for Remote Computer Support
Progent's Technical Response Center (TRC) is committed to delivering the best quality of remote IT support possible for urgent as well as non-critical issues. For emergency problems that affect many users, vital personnel, or a mission-critical application, the Technical Response Center will respond in less than an hour. For non-critical problems, the TRC will within two hours. In all cases, your trouble ticket will be generated quickly and correctly, You will receive an acknowledgement from the trouble ticket system, and the TRC will contact you on each corrected issue to confirm you are satisfied with the outcome and willing to close out the ticket. Learn more details concerning Progent's Technical Response Center Customer Commitment.

Complete Documentation of Services
Progent provides complete and detailed documentation of all support work to make sure clients do not feel like a hostage to their IT service provider. Progent sends e-mail accounts of services shortly after completion of each service interaction, and also encloses a hard copy along with monthly billings. Comprehensive network support reporting makes it easier for clients to move to a new support organization or assume more service responsibilities in house. Good service reporting also provides management the information needed to determine the value of maintenance services and develop more realistic IT budgets.

VMware NSX Virtual Networking
VMware's NSX virtual network platform enables you to build complete logical networks in software. NSX allows virtual networks to be provisioned instantly and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure. VMware Site Recovery Manager (SRM) supports programmatic disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also permits non-intrusive testing for disaster recovery, updates and patches and can generate audit reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. When integrated with VMware's NSX virtual network technology, VMware Site Recovery Manager can rapidly recover the entire virtualized network topology at the recovery datacenter. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help you to plan, configure, test and maintain a DR system powered by VMware Site Recovery Manager and VMware NSX.

Get in Touch with a Progent Computer Support Expert
To see how you can contact a Progent computer consultant for remote or onsite help in #(state), call 1-800-993-9400 or visit Online Network Help.