Ransomware : Your Worst IT Disaster
Ransomware  Recovery ConsultantsCrypto-Ransomware has become a too-frequent cyber pandemic that poses an extinction-level threat for businesses unprepared for an assault. Versions of crypto-ransomware such as Reveton, WannaCry, Locky, Syskey and MongoLock cryptoworms have been circulating for years and still inflict damage. Modern strains of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Egregor, as well as frequent unnamed viruses, not only encrypt online data but also infiltrate most available system backup. Data replicated to off-site disaster recovery sites can also be rendered useless. In a vulnerable system, it can render automated restoration impossible and basically knocks the network back to square one.

Getting back online applications and data following a crypto-ransomware attack becomes a sprint against time as the victim fights to contain and clear the ransomware and to resume business-critical operations. Due to the fact that crypto-ransomware needs time to replicate, penetrations are often sprung at night, when successful attacks may take longer to detect. This multiplies the difficulty of quickly mobilizing and orchestrating a capable response team.

Progent offers a variety of solutions for protecting Hayward enterprises from crypto-ransomware events. Among these are team training to help recognize and not fall victim to phishing attempts, ProSight Active Security Monitoring for endpoint detection and response (EDR) utilizing SentinelOne's behavior-based threat protection to discover and extinguish zero-day malware attacks. Progent also provides the services of veteran ransomware recovery consultants with the track record and perseverance to rebuild a compromised environment as urgently as possible.

Progent's Ransomware Recovery Support Services
Soon after a crypto-ransomware event, paying the ransom demands in cryptocurrency does not provide any assurance that criminal gangs will respond with the codes to unencrypt any or all of your information. Kaspersky Labs determined that seventeen percent of ransomware victims never recovered their data even after having sent off the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is well higher than the typical crypto-ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller businesses. The fallback is to re-install the essential elements of your IT environment. Without access to complete information backups, this calls for a broad range of skills, professional project management, and the willingness to work continuously until the task is complete.

For decades, Progent has offered professional IT services for companies across the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes professionals who have earned high-level industry certifications in key technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security specialists have earned internationally-renowned industry certifications including CISA, CISSP, ISACA CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has experience with financial management and ERP software solutions. This breadth of experience gives Progent the skills to quickly determine important systems and integrate the remaining pieces of your computer network environment after a ransomware attack and rebuild them into a functioning system.

Progent's recovery group has state-of-the-art project management systems to orchestrate the complicated recovery process. Progent appreciates the importance of working quickly and in concert with a customer's management and IT resources to prioritize tasks and to get essential applications back online as fast as humanly possible.

Client Case Study: A Successful Crypto-Ransomware Intrusion Restoration
A client engaged Progent after their organization was attacked by Ryuk crypto-ransomware. Ryuk is believed to have been developed by Northern Korean state sponsored hackers, suspected of using techniques leaked from America's NSA organization. Ryuk goes after specific companies with little or no room for disruption and is one of the most lucrative incarnations of crypto-ransomware. High publicized targets include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a single-location manufacturer based in Chicago with about 500 employees. The Ryuk intrusion had shut down all business operations and manufacturing capabilities. The majority of the client's system backups had been on-line at the start of the attack and were eventually encrypted. The client was actively seeking loans for paying the ransom demand (more than $200,000) and hoping for good luck, but ultimately made the decision to use Progent.

"I cannot speak enough about the help Progent gave us throughout the most critical period of (our) company's existence. We may have had to pay the criminal gangs except for the confidence the Progent team gave us. The fact that you could get our e-mail system and production applications back on-line faster than one week was earth shattering. Every single expert I talked with or texted at Progent was totally committed on getting us back on-line and was working day and night to bail us out."

Progent worked with the customer to quickly get our arms around and assign priority to the critical elements that had to be restored to make it possible to continue company operations:

  • Windows Active Directory
  • Microsoft Exchange Email
  • Accounting/MRP
To get going, Progent followed Anti-virus incident mitigation best practices by halting the spread and performing virus removal steps. Progent then started the task of restoring Microsoft Active Directory, the key technology of enterprise networks built on Microsoft Windows Server technology. Microsoft Exchange email will not work without Active Directory, and the customer's financials and MRP system utilized Microsoft SQL Server, which needs Active Directory services for security authorization to the data.

Within 48 hours, Progent was able to recover Windows Active Directory to its pre-penetration state. Progent then charged ahead with rebuilding and hard drive recovery of essential systems. All Exchange Server schema and configuration information were usable, which accelerated the rebuild of Exchange. Progent was also able to find local OST files (Microsoft Outlook Off-Line Folder Files) on team workstations in order to recover email data. A recent offline backup of the customer's manufacturing software made them able to return these vital applications back servicing users. Although major work remained to recover totally from the Ryuk virus, critical services were recovered quickly:

"For the most part, the assembly line operation did not miss a beat and we did not miss any customer shipments."

During the following month key milestones in the recovery process were completed through tight collaboration between Progent consultants and the customer:

  • Internal web sites were brought back up without losing any information.
  • The MailStore Exchange Server with over 4 million archived emails was brought online and accessible to users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/AR/Inventory functions were 100% restored.
  • A new Palo Alto Networks 850 firewall was set up and programmed.
  • Nearly all of the user desktops were being used by staff.

"A huge amount of what happened in the early hours is mostly a blur for me, but we will not soon forget the urgency each and every one of the team accomplished to give us our business back. I've been working with Progent for the past ten years, possibly more, and every time Progent has shined and delivered as promised. This time was a Herculean accomplishment."

A probable enterprise-killing catastrophe was dodged due to dedicated experts, a wide range of IT skills, and tight collaboration. Although upon completion of forensics the ransomware virus attack detailed here would have been prevented with up-to-date security solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user and IT administrator training, and well designed security procedures for data protection and proper patching controls, the fact is that government-sponsored hackers from Russia, North Korea and elsewhere are tireless and represent an ongoing threat. If you do get hit by a crypto-ransomware incident, remember that Progent's roster of professionals has extensive experience in crypto-ransomware virus blocking, removal, and file restoration.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (along with others that were helping), I'm grateful for making it so I could get some sleep after we made it over the most critical parts. All of you did an amazing job, and if any of your guys is around the Chicago area, dinner is the least I can do!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting Services in Hayward
For ransomware cleanup consulting services in the Hayward area, call Progent at 800-462-8800 or see Contact Progent.

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    Progent's Microsoft certified professionals can offer small and medium size companies advanced Microsoft SQL Server help. Microsoft SQL Server is a complete, Web-enabled database and data analysis package that opens the door to the rapid creation of advanced business applications that can give your business a competitive advantage. SQL Server provides core support for XML and the ability to query over the Internet and beyond the firewall. In addition to offering expertise, maintenance and problem solving services, Progent's SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity and profitability of your IT system. Progent can also help you upgrade from earlier versions of Microsoft SQL Server to Microsoft SQL Server 2005.

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    Microsoft Dynamics GP/Great Plains allows you to expand and manage your business more efficiently by delivering deep availability of strategic data and a fast ROI. Microsoft Dynamics GP confers major business benefits including its ability to expand the presence of your company, manage your accounting, computerize financial processes, unify processes throughout your company, improve inventory control, increase order accuracy, grow revenue and shorten turnaround time, and maximize cash flow. Progent can help you configure and manage a robust, secure server and network foundation to support Great Plains, and can provide experienced Dynamics GP support professionals to help you derive the full benefits of your Microsoft Dynamics GP/Great Plains software.

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    Small to middle size businesses can now enjoy all the advantages of Operations Manager 2007 and also have fast access to Progent's Microsoft and Cisco Premier network support professionals. With Progent's affordably priced IT support programs, small and midsize organizations can select a basic System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing package. Progent supports Operations Manager 2007 to offer small business networks enterprise-class reliability, security, and performance.

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