Fast Online Support for Hayward California Computer Networks
Fast Phone Consulting for Hayward NetworksFor companies in Hayward California, Progent offers online help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure problems, plus the services of CISA and CISSP-accredited cybersecurity consultants to handle advanced security design and diagnostic jobs.

Progent's online support engineers offer excellent leverage because they possess the practical background and are equipped with the sophisticated tools needed to solve most network issues quickly. This reduces direct expenses since service calls require fewer billable consulting minutes. Online support also eliminates the cost of sending an engineer to your location. Your organization saves additionally with incidental costs by minimizing or avoiding network downtime and associated costs resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote technical support expertise is particularly valuable for organizations that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you are charged only for the support that you receive. Unlike many online support firms, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and clean policy for pricing prevent situations where speedy. minor repairs somehow end up as large invoices. Progent's penchant for solving technical issues efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of optimized technologies and proven processes that ensure the highest degree of effectiveness for online help and repair for computer networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's online support team to communicate with your company's environment remotely without compromising corporate security.

Progent's powerful technical support reporting application includes detailed documentation describing all support that Progent's customers have received. Progent's team service personnel have access to the records of all help provided to each customer by every consultant. This archive of problems and responses is organized as a readily retrievable internal database that enables Progent's online support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft open up additional vast technical databases and permit fast response from manufacturers' internal engineering staff so Progent's remote consulting specialists are able to arrive at optimal solutions quickly.

Remote support services available from Progent to businesses in Hayward California include:

ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate services intended to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the industry's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all key facets of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup technology vendors to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup operations and enable transparent backup and rapid restoration of critical files/folders, apps, images, plus virtual machines. ProSight DPS lets your business recover from data loss caused by hardware failures, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or application glitches. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of any size a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving IT network. In addition to maximizing the security and functionality of your IT environment, Progent's patch management services permit your in-house IT staff to concentrate on line-of-business initiatives and activities that deliver maximum business value from your network. Read more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Android, and other out-of-band devices. With 2FA, whenever you sign into a secured online account and give your password you are requested to confirm your identity via a device that only you have and that uses a different network channel. A broad range of devices can be used for this second form of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may register multiple verification devices. For details about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time and in-depth reporting plug-ins created to work with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so any potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Progent's charges for longer-term consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these important areas of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Services
    Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk Co-management services allow your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around the top PSA tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of seasoned information technology experts provides your customers in Hayward California fast assistance from a dependable network service group with extensive background delivering phone help and remote troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk the reputation as a solid contributor to business performance, and Progent's aim is to resolve instead of just document IT issues.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts staff provides phone-based professional engineering support and training in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for Microsoft applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. To learn additional information concerning Progent's expertise, customization, and training services, go to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center2, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Hayward California online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can customize Operations Manager to accommodate your environment so that your IT maintenance is proactive and automated. By spotting emerging trouble spots before they grow into network outages, automated monitoring can avoid stressful and expensive network crises. Progent can also use system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments powered by multiple operating systems.
How Your Hayward Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Hayward California, Progent's phone-based computer support specialists are ready to deliver effective and cost-effective system help whenever your organization requires it. Over two decades of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access tools to solve IT problems rapidly while eliminating the cost and lost productivity that comes with in-person support calls.

Even if your Hayward office relies on a regular freelance consultant or employs a full time organization that know how to handle typical computer problems, Progent's Microsoft certified engineers can provide an easy and seamless virtual expansion of your on-site resources in cases when your regular service personnel either lack the time or the expertise to solve sudden network crises or particularly tough integration projects.

Features of Progent's Remote Computer Support for Hayward California
Progent's online help, Internet-based repair, system security consulting, and system management services offer companies in Hayward California unparalleled leverage for your support investment. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk services and network administration, Progent's professionals can deliver your office enterprise-level IT support while allowing you to eliminate the cost and hassle of carrying a full-service internal IT staff. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT expertise, fine tuned support tools, and familiarity with enterprise networking enable offices to escape the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

How Does My Business Start Receiving Remote Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.



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    Progent's certified cybersecurity experts can perform NodeZero-based threat assessments to make sure your security defense tools and policies are properly set up and effective.

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    Progent's remote access and wireless synchronization specialists can assist you to plan and configure secure access solutions for remote desktops, notebooks, and smartphones so they integrate tightly with your IT network, enabling you to optimize the productivity of your remote workers.

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    Progent can provide the services of BlackBerry-certified professionals who can assist small companies to design, manage, and repair BlackBerry technology affordably and successfully, doing away with the requirement for an internal BlackBerry expert and reducing the expense and distraction of supporting a mobile workforce. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-expert experts, Cisco CCIE engineers, and CISA and CISM-certified security professionals. This breadth of expertise, combined with Progent's proven remote service delivery model, offers small companies a cost-effective solution for integrating BlackBerry technology productively into their information network.

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    Progent's certified Microsoft Office Word and Microsoft 365 Word consultants offer a broad selection of affordable online consulting services to help you to manage and troubleshoot your current Microsoft Office Word solution or assist you to upgrade to a current version of Microsoft Office Word. Services available from Progent's experts include VBA programming, identifying and resolving compatibility problems between different versions of Word, integrating Word with different Office apps such as Office Excel and Microsoft Outlook or with third-party data sources and plug-ins,infrastructure enhancements for dependable. reliable cloud access, security and compliance consulting, smart phone and tablet integration, and remote training classes tailored for your special requirements.

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    Progent's Cisco Meraki Wi-Fi access point experts offer online and on-premises support to assist organizations of all sizes to plan, deploy, maintain, upgrade or troubleshoot Wi-Fi networks that include Cisco Meraki APs. Progent can help your business to configure and support Cisco's Meraki-based wireless infrastructure for environments that can range from a telecommuter's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology including switches, ASR routers and firewalls to create a cohesive network infrastructure that provides identical connectivity, performance, security compliance, manageability and availability for wired and Wi-Fi clients irrespective of their mobility or computing device.

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    ProSight Reporting is an expanding line of real-time reporting plug-ins created to work with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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    Progent's Cisco CCIE Wi-Fi infrastructure experts can provide remote or on-premises configuration and troubleshooting services to help your organization to plan, configure, update, tune, administer and troubleshoot Aironet wireless AP environments of any scale or topology. Progent's Cisco wireless controller consultants can also help you to integrate your wireless environment with your wired network and cloud-hosted resources to create a seamless enterprise connectivity solution that is simple to manage and expand. Progent also offers affordable wireless site surveys to help you to determine the most appropriate selection, location and configuration of Aironet Wi-Fi APs to accommodate your specific office design, building structure, and expected workloads.

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    Progent's Palo Alto Networks firewall experts can help you choose, configure, and manage Palo Alto Networks firewall appliances to create a modern cybersecurity environment that spans your on-premises and cloud assets and guards all users anywhere with any device.

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    The Help Desk Call Center support delivery model adopted by Progent's Technical Response Center offers small and midsize companies an dependable option to reliance on freelance service individuals by offering extensive expertise accessible to multiple support teams, optional round-the-clock access to urgent help, fast escalation to world-class experts for handling the most difficult issues, support consistency and dependability, prompt follow through overseen by seasoned service administrators, a selection of easy-to-use techniques for requesting support tasks, and a high level of process transparency made possible by ticket updates and available via a web-based portal.

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    E-Mail Guard represents a comprehensive solution for blocking spam and viruses. E-Mail Guard handles the protection and administration of corporate email by offering constantly improved spam and virus blocking, policy management, content filtering, and protection against email-borne DHA and DDoS attacks. E-Mail Guard also includes monitoring, administration and analysis utilities plus outgoing email filtering to help you fix your e-mail environment and define and enforce company security policy.

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    Progent offers small organizations a pair of specially designed network security inventory packages that include, for a set fee, remotely administered scans of your network security profile which are analyzed by certified information security specialists who interpret the data collected by the scan, deliver unbiased evaluations of your existing security vulnerability, and make recommendations for enhancements. Progent offers two complementary network security evaluation packages for external and internal security testing that are priced to meet the budgetary realities of small companies while delivering enterprise-class evaluations of your IT network's vulnerability to assault.

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    Progent's Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or medium sized business integrate and support Cisco's security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are easy to administer and offer the versatility to evolve with your changing business requirements. Progent's Cisco-Certified network consultants are familiar with Cisco's comprehensive family of hardware and software targeted at preventing data theft, virus and worm outbreaks, Denial of Service attacks, and other threats to your network. Progent can show you how to deploy Cisco products to get safe access, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to establish a central client access control framework for user certification, authorization, and tracking from an easy-to-use Web interface.

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    Progent's Support for IT Service Providers lets you use Progent's information technology engineers under your own brand as a transparent arm of your network services staff.

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    Progent offers access to the affordable support of remote Internet connectivity consultants to help your organization to evaluate or update your Internet services so your Internet connectivity solution matches your business needs. Services provided by Progent's engineers include evaluation of your existing bandwidth use, carrier and service plan comparison and selection, network provisioning, and overseeing a smooth switchover to a different ISP and/or service arrangement. Provisioning can include enhancing current routers and switches and deploying additional ones, setting up firewalls, and upgrading dependable Border Gateway Protocol architectures.

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    Progent can provide affordable online assistance to assist you to plan, configure, and troubleshoot any facet of your iOS and Windows integration efforts and is available for quick jobs to help you get past specific technical bottlenecks or long-term engagements to help you finish business-critical projects on time and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid environments and can help you create or maintain a highly available, secure and efficient network infrastructure that is best suited to your mode of computing. Progent also offers remote or on-premises training to help manage and use your iOS devices in a safe, collaborative ecosystem that optimizes the business value of your information network.

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    Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner and more secure Active Directory environment. Both versions also offer the ongoing advantages of state-of-the-art remote network monitoring and management technology. These advantages can include simpler network management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime.

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    Progent provides a variety of network service bundles for small businesses. These IT outsourcing and server monitoring solutions are built around the anticipatory problem handling abilities of Operations Manager, a state-of-the-art network and IT management product that tracks the reliability, throughput, and security of your network and identifies potential problems before they can bring down your network. With Progent's economically priced IT support packages, small organizations can select a simple co-sourcing service program built around Microsoft Operations Manager with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing solution.

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    Database DBA Integration

    Progent's team of expert programmers, relational database designers, and project managers can assist enterprise clients to complete development programs for Microsoft Windows, Linux, or Web applications. Progent's co-sourcing services include access to veteran program managers for advanced planning and project co-ordination or Progent can help customers fill in expertise gaps by offering database architects and programmers skilled in developing RDBMS applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can help clients to integrate SharePoint with other data sources like Microsoft SQL and Excel to create data-driven intranets and portal sites. Progent also can provide expertise with multiple web development tools and can assist businesses to create, enhance, troubleshoot, or port web applications to take advantage of the most current web technology.

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    Progent's certified professionals can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your company, develop pilot environments and rollout strategies, optimize your network infrastructure for on-premises, multi-site, cloud-based, and hybrid datacenters, educate your IT support, team, develop an enterprise-wide security plan, automate network management, assist with creating applications, and generate and validate a DR/BC plan.

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    Altaro VM Backup from Hornetsecurity provides small and mid-size organizations a reliable and affordable platform for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud architectures and also supports cost-effective backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of remote or on-premises services to assist you to design, deploy, manage and debug a modern backup and disaster recovery solution based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/recovery service based on Altaro VM Backup.

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    Progent's ProSight portfolio of managed IT services are designed to provide businesses who have minimal in-house IT administration and support staffs with low-cost help from world-class management platforms and technical experts. Benefits of the ProSight line of managed services include flat-rate IT maintenance expenses, automation of routine administrative tasks, ongoing adoption of the latest technology, smooth migration from older systems to current solutions, close alignment of computer technology with business objectives, access to seasoned network consultants, and freeing up management to concentrate on business instead of ever-changing network technology.

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    GIAC (Global Information Assurance Certification) was founded in 1999 to validate the knowledge of computer security experts. GIAC certifications are recognized by companies and government organizations throughout the world including and the United States National Security Agency. Progent's GIAC-certified information assurance specialists offer help with all of the network security capabilities covered under GIAC accreditation such as auditing infrastructure vulnerability, event management and response, traffic analysis, web-based application security and security information and event management (SIEM) solutions.

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    Progent can provide small businesses with an IT management expert who can function as a part-time Chief Information Officer. This part-time CIO can provide strategic direction to help you deploy appropriate technology to enhance business operations so they align more closely with your corporate goals. Your company can develop and install a well thought out information technology plan without incurring the cost of a full-time Chief Information Officer.

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    Cisco's Small Business 100, 300 and 500 family of access points are Linux-based units intended as entry-level Wi-Fi APs for small offices. Progent's Cisco CCIE Wi-Fi infrastructure consultants can provide remote or on-premises integration and troubleshooting support to help your organization to plan, implement, update, tune, manage and troubleshoot Cisco Small Business wireless access point environments of any scale or topology.

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    Our compensation structure is built on revenue sharing, so similar to being a freelance contractor, your earnings are directly tied to your generated revenue. Certain Progent support staff stress quality of life and elect to work at an easy pace, utilizing our self-determined schedule to follow personal pursuits like mountain biking, motorcycle racing, snow boarding, fishing, travel, or spending private time with relatives and acquaintances. Other consultants use the chance to earn major dollars via lots of work and long hours. Progent fully supports both ends of the spectrum and everything in between.

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    Progent's Microsoft and Cisco certified computer engineers offer advanced support for a wide range of technologies and can provide that assistance by phone anywhere in the U.S. or in person in major cities across the United States and anywhere in . Progent offers online help for information systems based on Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for environments that include a mix of Microsoft Windows and UNIX-based technology. Progent also can provide access to the expertise of Cisco CCIE infrastructure specialists for complex connectivity problems, plus the assistance of CISSP and CISM-qualified security consultants to handle high-level security design and troubleshooting. Progent has delivered remote troubleshooting to companies in every state in the United States.

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  • Microsoft Exchange Server 2010 Upgrade Consulting Services
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    Progent can provide comprehensive help for each phase of your Exchange 2010 migration with services that include end-to-end project management, site prep, project design and documentation, specification of all new software and hardware required, suggested vendor sourcing, pilot testing at client site or at Progent's test lab, setting up transitional coexistence between Microsoft Exchange Server 2010 and Exchange Server 2003 or 2007, implementation of the production system, decommissioning the old system, and webinar training for client's support group and users.

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    Progent has 20 years of experience assisting small and medium-size businesses to plan, deploy, optimize, administer, and troubleshoot IT networks that support a remote workforce.

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