Immediate Remote Support for Hayward California IT Networks
Urgent Online Support for Hayward SystemsFor organizations in Hayward California, Progent offers online technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure problems, plus the assistance of CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic jobs.

Progent's remote technical support experts offer excellent leverage because they have the practical experience and are equipped with the sophisticated tools needed to resolve the majority of network issues quickly. Efficient support reduces direct costs since service calls accumulate minimal chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your company benefits even more with incidental expenses by reducing or eliminating system downtime and related losses stemming from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's advanced online consulting experience is especially important for businesses that rely on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's pricing model for online support is structured to leverage your IT service investment. Progent bills by the minute for phone assistance, so you are charged just for the services that you receive. Unlike many remote service organizations, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and clean model for billing save you from situations where quick repairs somehow turn into big tabs. Progent's skill at solving technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of customized technologies and field-tested methodologies that ensure the maximum level of efficiency for online help and troubleshooting for information systems of all sizes. Progent's online support team can communicate with your network without violating corporate security.

Progent's sophisticated technical support database system includes comprehensive records describing all support that Progent's clients have been provided. Progent's team engineers have the benefit of the records of services provided to every customer by every consultant. This archive of problems and repairs is organized as an easily exploitable support database that allows Progent's online support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced certifications and close relationships with important industry leaders including Cisco and Microsoft make available other vast support databases and permit priority access to manufacturers' in-house product engineers so Progent's remote service specialists are able to find the best resolutions promptly.

Remote support available from Progent to customers in Hayward California include:

Progent's ProSight Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, subscription-based services designed to enable small and medium-size organizations to utilize the same advanced technology used by many of the world's leading enterprises. The ProSight suite of network management outsourcing services addresses all critical areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so that all looming issues can be resolved before they have a chance to impact your network. Learn more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for managing your network, server, and desktop devices by offering an environment for streamlining common time-consuming jobs. These can include health checking, patch management, automated remediation, endpoint configuration, backup and restore, anti-virus protection, remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and debugging support. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alert to your designated IT management staff and your assigned Progent consultant so emerging issues can be fixed before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating devices that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time reporting plug-ins created to integrate with the industry's top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a selection of offerings that provide backup-as-a-service. ProSight DPS products automate and track your data backup operations and enable non-disruptive backup and fast restoration of critical files, apps, system images, plus virtual machines. ProSight DPS lets your business avoid data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, human mistakes, malicious employees, or application glitches. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured online account and enter your password you are requested to verify your identity on a unit that only you have and that uses a different network channel. A broad range of devices can be utilized as this added means of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. For more information about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Call Desk: Outsourced and Shared IT Support Desk Services
    Progent's Shared Help Desk Service offers a smooth supplement to your corporate network support organization. Client interaction with the Service Desk, provision of technical assistance, escalation, ticket creation and updates, efficiency measurement, and maintenance of the service database are consistent whether incidents are resolved by your core IT support resources, by Progent's team, or by a combination. You have complete flexibility to extend or reduce your part of technical support work as circumstances demand. Progent provides initial deployment and onboarding of the professional services PSA software as well as workflow documentation, testing and training. For more information about ProSight Co-Managed Call Desk, refer to ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including filtering, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of any size a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and tracking updates to your ever-evolving IT system. Besides maximizing the protection and functionality of your IT environment, Progent's patch management services free up time for your IT staff to concentrate on line-of-business initiatives and tasks that deliver maximum business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract IT programs. Billing rates for longer-term development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these special areas of information technology allows clients to execute major projects within budget and on schedule. Progent's special online engineering services include:

  • Call Center Services
    Progent's Call Center service options for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or revamping your current organization, evaluating or modifying Help Desk application software to meet the unique demands of your business, or providing temporary online staff to work with your existing Help Desk group to deal with demanding scenarios such as software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk team of experienced network experts offers your clients in Hayward California instant communication with a reliable support group with substantial background providing phone consulting and online repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center perception as a solid enabler of business performance, and Progent's aim is to solve rather than merely track technical issues.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Team can supply remote professional consulting expertise and education in key application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, programming, and training for popular Microsoft business applications including CRM, Project, Office Word, and Microsoft 365 Excel. For additional information concerning Progent's consulting, customization, and education services, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center2, expand or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in Hayward California remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to suit your business so that your computer support is proactive rather than reactive. By spotting potential trouble spots before they grow into network outages, proactive monitoring can minimize stressful and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems that incorporate a mix of platforms.
How Your Hayward Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote help with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Hayward California, Progent's online computer support specialists can deliver professional and affordable system help the instant your organization has to have it. Over 20 years of providing online tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine remote access technology to repair network problems quickly while eliminating the expense and lost time that comes with in-person support calls.

Even if your Hayward organization deals with a local independent consultant or employs an in-house IT staff that can handle typical network problems, Progent's Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to solve sudden network crises or particularly tough integration problems.

Benefits of Progent's Network Help for Businesses in Hayward California
Progent's remote network troubleshooting services enable your Hayward organization to enjoy the advantages of immediate, enterprise-class network support without the expense of maintaining a full-time IT staff. Your information system will derive greater business worth by becoming more reliable, efficient, and protected. Benefits to your company include:

  • Convenient remote extension of your local support resources
    With most companies in Hayward California, local computer support providers, whether represented by freelance consultants or an in-house IT staff, can take care of the majority of network issues. However, serious problems sometimes occur when your regular support personnel are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your local service technicians. In these situations, Progent's online service specialists give you a convenient, fast, and budget-friendly way to supplement your local help and to transfer useful information to increase your ability to handle downstream problems locally.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller companies often rely on independent freelance service providers. Although independent consultants have smaller internal costs than larger service organizations and can afford to charge marginally less, they are sometimes stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, sick, on vacation, or in training, the lack of fallback personnel may force your business to wait for assistance during an IT crisis. As your business grows, system unavailability and problems with vital applications become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of reserve service experts to make sure your network is always up and running.

  • Build a Solid Basis for Seamless Expansion
    Businesses often begin with an IT system implemented on a shoestring budget. Lacking a proper framework, slap-dash fixes often get thrown on top of a weak foundation. When a network grows, stability and expandability issues can impede the productivity of the business. These poorly built environments need proper assessment, intelligent long-term planning, and wide technical knowledge to upgrade to a network infrastructure able to offer the solid foundation to meet current business demands and ease future growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller businesses need advice and technical training to navigate through an increasingly complicated maze of technology alternatives capable of promoting business success and enhancing efficiency. Businesses hardly need a network engineer who is attempting to earn a commission on a certain vendor's products. IT support and product sales can lead to a situation where the recommended solution is designed around a predetermined technology instead of the genuine needs of a client. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to match technical consulting with the best interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical expertise, fine tuned remote support tools, and understanding of enterprise networking allow businesses to escape the limitations associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

How Does My Business Start Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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