Immediate Remote Technical Support for Hayward California Computer Systems
Urgent Remote Consulting for Hayward SystemsFor businesses located in Hayward California, Progent provides remote technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified security experts to handle high-level security architecture and troubleshooting issues.

Progent's remote support engineers offer excellent leverage because they have the real-world background and have access to the sophisticated tools required to resolve most information system problems quickly. This reduces direct expenses since solutions use up fewer chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your site. Your organization saves even more in indirect expenses by reducing or avoiding network outages and related costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online consulting experience is especially helpful for businesses that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's pricing model for online help is designed to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you pay just for the services that you receive. Unlike typical online support companies, Progent requires no startup surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing save you from scenarios where speedy. minor solutions manage to end up as large bills. Progent's skill at solving technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an array of optimized technologies and field-tested processes which ensure the maximum degree of effectiveness for online help and troubleshooting for IT systems of any size. Progent provides safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the staff of Progent's Technical Response Center to interface to your environment without violating system security.

Progent's proven technical support reporting system keeps thorough histories describing all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of support rendered to every customer by any Progent consultant. This history of anomalies and responses is organized as an easily accessible support database that enables Progent's remote technical experts to share their knowledge with the whole team to ensure that the value of Progent's support services grows daily. Progent's extensive list of certifications and close associations with key technology companies such as Cisco and Microsoft open up additional extensive technical knowledge bases and allow fast access to vendors' internal support staff so Progent's online service experts can determine optimal resolutions in the least time.

Online technical support services available from Progent to customers in Hayward California include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services intended to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's leading enterprises. The ProSight portfolio of network management outsourcing services addresses all key facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology companies to create ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services automate and track your data backup processes and allow transparent backup and fast recovery of important files, applications, system images, and VMs. ProSight DPS helps your business protect against data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, human error, malicious insiders, or application bugs. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of any size a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and tracking software and firmware updates to your dynamic information system. In addition to optimizing the protection and functionality of your IT environment, Progent's patch management services allow your IT team to concentrate on more strategic projects and activities that derive maximum business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a protected application and give your password you are requested to confirm who you are via a device that only you possess and that uses a different network channel. A broad selection of devices can be used as this added form of ID validation such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. For details about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time management reporting plug-ins created to work with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that require important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so any potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup/recovery environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT programs. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these important areas of information technology allows customers to complete critical initiatives economically and on time. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center service options for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk consulting expertise can assist you in establishing an effective new Call Center or enhancing your existing organization, selecting or enhancing Help Desk Call Center software to handle the particular needs of your business, or adding temporary online personnel to supplement your existing Help Desk Call Center team during demanding events like software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk team of experienced network professionals offers your workers in Hayward California quick access to a large support group with substantial experience providing telephone-based help and online repair service for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk perception as a key enabler of business efficiency, and Progent's goal is to resolve instead of just track IT problems.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Team provides phone-based professional engineering support and training in key business application areas including ERP, MRP, customizing accounting packages, and CRM. Progent also offers expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information on Progent's consulting, customization, and training services, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer world-class remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center2, expand or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Hayward California remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can adapt Operations Manager for your environment so that your network support is proactive and automated. By anticipating potential issues before they result in downtime, remote monitoring can head off disruptive and expensive service failures. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or systems that incorporate a variety of platforms.
How Your Hayward Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote help with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Hayward California, Progent's phone-based network support specialists can provide effective and economical system support whenever your organization has to have it. More than two decades of offering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to fix computer problems rapidly while eliminating the expense and lost time associated with on-premises support calls.

Even if your Hayward business has a regular independent support technician or employs a full time IT staff that know how to deal with the majority of network problems, Progent's Microsoft certified consultants can still offer an easy and seamless virtual extension of your on-site resources for situations when your regular service personnel either don't have the availability or the expertise to solve unexpected system crises or especially tough integration problems.

Benefits of Progent's IT Support for Organizations in Hayward California
Progent's remote support services allow your Hayward organization to experience the benefits of timely, enterprise-class network support without the expense of maintaining an in-house IT organization. Your information system will derive added strategic worth by being more reliable, productive, and protected. Advantages to your company include:

  • Convenient virtual expansion of your local support resources
    With most companies in Hayward California, local network service providers, whether made up of outside consultants or an internal IT staff, can solve the majority of technical issues. On the other hand, serious problems sometimes spring up when your regular resources are too busy or unavailable, and some problems may stem from technology that is beyond the scope of your onsite support technicians. In these situations, Progent's online support experts offer an easy, quick, and budget-friendly solution to augment your regular resources and to convey valuable information to increase your capability to resolve future problems locally.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller companies often depend on individual freelance service providers. Although independent consultants have smaller overhead than big support firms and can often charge lower rates, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in training, the lack of backup personnel may force your company to wait for help during an IT crisis. As your network grows, network unavailability and trouble with critical software are more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of backup support experts to insure your network remains up and running.

  • Build a Scalable Basis for Smooth Growth
    Businesses typically start with an information architecture implemented on a modest budget. Without a robust infrastructure, band-aid repairs often get piled onto a shaky foundation. When a company grows, reliability and scalability problems can impede the success of the organization. These poorly designed systems require careful assessment, intelligent long-term planning, and wide IT knowledge to upgrade to a system architecture able to offer the stable foundation to meet current business demands and simplify downstream growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller offices need guidance and technical education to navigate through an increasingly complicated maze of product alternatives capable of accelerating business growth and enhancing productivity. Businesses do not need a network consultant who is trying to sell a specific vendor's products. IT consulting and product sales can result in a scenario where the proposed solution is designed around a profitable technology rather than the true requirements of a business. Progent avoids these conflicts of interest by offering just services instead of products. This allows Progent to align IT expertise with the best interests of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical experience, refined support tools, and understanding of enterprise networking enable companies to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

How Does Our Company Begin Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



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