Fast Remote Help for Hayward California Information Networks
For organizations located in Hayward California, Progent offers remote technical support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure issues, plus the assistance of CISSP-qualified cybersecurity consultants to help with advanced security architecture and diagnostic jobs.
Progent's remote technical support experts provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated technology required to resolve the majority of information system issues rapidly. This reduces immediate costs because service calls accumulate fewer chargeable minutes. Online support also eliminates the expense of sending a consultant to your location. Your organization benefits additionally in incidental costs by reducing or eliminating network outages and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote technical support know-how is particularly valuable for businesses that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.
Progent's pricing model for online help is structured to leverage your network support dollar. Progent charges by the minute for phone assistance, so you pay just for the support that you receive. In contrast to typical remote service companies, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and clean model for billing eliminate situations where quick fixes somehow end up as major invoices. Progent's penchant for disposing of problems efficiently means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of optimized technologies and field-tested methodologies that permit the highest level of efficiency for online help and troubleshooting for IT networks of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to communicate with your company's network remotely without violating corporate security.
Progent's advanced technical support reporting system includes comprehensive documentation describing all support that Progent's customers have been provided. Progent's staff consultants have access to the specifics of support rendered to every Progent customer by any Progent consultant. This database of issues and solutions is stored as a quickly exploitable support database that enables Progent's online support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's advanced certifications and close relationships with important vendors including Cisco and Microsoft open up other extensive technical support knowledge bases and permit fast access to manufacturers' internal engineering staff so Progent's online service specialists can determine optimal resolutions promptly.
Online support offered by Progent to companies in Hayward California include:
Authorized Windows Expertise
Progent's Microsoft-certified remote support experts can provide computer troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help your company with a wide variety of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration expertise, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of affordable desktop support services to assist your company to install, integrate, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for network engineers, and validates a consultant's technical skills at the master level. Cisco-qualified CCIEs can handle even the most difficult issues associated with network design, installation, administration, compliance, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating anomalies with IOS Software network management tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness because their broad experience enables them to find solutions for problems rapidly. In many cases, less experienced consultants can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can tie into your computer system using the latest remote troubleshooting technology in order to provide efficient, safe, and affordable diagnosis and remediation.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's popular selection of connectivity appliances. Cisco networking expertise provided by Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers consulting, Catalyst switch consulting services, Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Wireless Access Points planning and integration services, Cisco WiFi controllers support Services, Cisco VPN and Security Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Consultants
Progent's certified CISM and CISSP security and compliance experts can provide a range of system protection solutions to bolster the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to recover quickly after a serious penetration. Security solutions available from Progent include: comprehensive information security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm assaults; configuring firewalls; designing safe architectures for remote and mobile communication; securing your email infrastructure against spam and DHA attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert online support services to help organizations of any size connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that utilize physical resources as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background delivering advanced consulting support online, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a consistent runbook for recovering services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide phone-based support services to cover a wide spectrum of information technologies such as system infrastructure, messaging systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified administration in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from older applications to MS Windows or Linux environments. Progent's team-oriented approach to solving technical issues promotes fast escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent online assistance resolving problems affecting UNIX/Linux systems based on leading versions of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price managed services designed to allow small and mid-size businesses to utilize the same best-of-breed technology used by some of the world's top enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all critical facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to deliver centralized management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup environment that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the engineers required. Progent's background in these important fields of information technology allows customers to execute critical initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your Hayward Business Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Help Desk support alternatives for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk staff of experienced network consultants offers your computer users in Hayward California fast access to a reliable support group with substantial experience providing phone support and remote troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center the reputation as a major enabler of business success, and Progent's aim is to resolve instead of just document technical problems.
- Business Applications Support: Training, Development, and Integration
Progent's Applications Experts Group can supply online and in-depth engineering support and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, programming, and training services, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver businesses in Hayward California remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so that your computer maintenance is proactive rather than reactive. By exposing possible issues before they evolve into downtime, remote monitoring can head off inconvenient and expensive network breakdowns. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or networks powered by a mix of platforms.
To contact Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Hayward California, Progent's phone-based network support specialists are ready to deliver professional and economical system support the moment your business has to have it. More than 15 years of offering online repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine online access tools to solve computer problems rapidly while eliminating the expense and lost time associated with on-premises support visits.
Even if your Hayward organization relies on a local freelance support technician or maintains an in-house IT staff that know how to deal with ordinary network problems, Progentís Microsoft certified consultants can provide a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the experience to fix unexpected network emergencies or particularly challenging integration projects.
Features of Progent's Online Computer Support for Hayward California
Progent's online support, Internet-based repair, network security expertise, and system administration services offer offices in Hayward California unparalleled leverage for your IT budget. Whether you require one-time telephone help and remote network repair or ongoing Help Desk support and network management, Progent's professionals can deliver your company enterprise-level network support while permitting you to avoid the cost and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's online help program include:
- Fast Phone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Hayward California and is also ideal for networks in more remote regions that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a wide array of Microsoft support utilities, service databases, and on-going education.
- By the Minute Rates to Reduce Expenses
Progent provides online support on a per-minute basis, so you pay only for the support you use. Progent asks for no minimum fee for online service and asks for no monthly retainer for services delivered during normal working hours. This protects you from facing big invoices for quick repairs.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco can provide access to authorized specialists with skill in designing, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and secure connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's core support offerings include system integration, MS Exchange consulting, network security design, and Help Desk Co-management services. Progent's Experts group offers world-class consulting expertise in critical business applications. Help available from the Application Experts Group includes:
Microsoft Dynamics GP Consulting and Programming
Microsoft Project Support
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Management and Application Programming
MySQL Project Management and Software Development
Amazon Marketplace Web Service Programming and Debugging
By providing a convenient centralized source for IT generalists and application experts, Progent is able to deliver fast, affordable, and comprehensive information technology solutions that align with the special requirements of your business.
- Sophisticated Remote Connectivity Software
Protected online access allows Progent's support professionals to observe precisely what your users see. This makes it possible to find quick fixes to problems that could otherwise require an expensive personal visit. Cutting-edge online connectivity software and expert technicians together allow Progent to repair most network issues rapidly and affordably. Progent is an industry leader in offsite support and automated network monitoring.
- Support for Mainstream VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Service for Maximum Network Availability
For businesses with line-of-business applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager, this offering can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed especially for budget-constrained organizations whose clients need instant access to a Help Desk Call Center with expert telephone support and complete escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of IT background, refined support tools, and understanding of enterprise networking enable businesses to avoid the limitations of excessive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does My Business Start Receiving Remote Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry background, at the front lines of network support, executing a wide variety of technical projects for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support team. This means that you get not just world-class technical capability, but also a support engineer with proven methods for using technical knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site help by the minute. Consequently, you are charged just for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no initialization fee and asks no monthly commitment for services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for quick fixes so you will not be forced to permit minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent faces few competitors. Companies who work with familiar freelance service providers or who employ in-house IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only consulting companies to offer round-the-clock network tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By revealing potential problems before they result in downtime, system monitoring can keep your information network from stressful and expensive availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.