Immediate Remote Troubleshooting for Hayward California Information Networks
For companies in Hayward California, Progent provides online support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure problems, as well as the services of CISA and CISSP-accredited security experts to help with high-level security design and diagnostic issues.
Progent's online support experts offer exceptional leverage because they have the real-world experience and are equipped with the sophisticated tools needed to resolve the majority of information system problems quickly. Efficient support lowers direct expenses because service calls require fewer billable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company saves additionally in indirect expenses by minimizing or eliminating network downtime and associated costs resulting from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's extensive online technical support expertise is particularly important for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing policy for online support is structured to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you pay only for the services that you actually get. In contrast to many online support firms, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing prevent situations where speedy. minor repairs somehow turn into substantial tabs. Progent's skill at solving technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized tools and proven processes that permit the maximum level of efficiency for online technical support and troubleshooting for information networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's remote service group to access your environment remotely without breaching corporate security.
Progent's sophisticated service reporting system includes thorough documentation describing all support that Progent's clients have been provided. Progent's staff consultants have access to the history of support rendered to every client by any engineer. This archive of problems and solutions is organized as a conveniently searchable support knowledge base that enables Progent's online support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced certifications and close associations with major vendors such as Cisco and Microsoft open up additional massive technical knowledge bases and permit priority response from manufacturers' in-house support staff with the result that Progent's online consulting experts are able to find optimal resolutions quickly.
Remote technical services available from Progent to customers in Hayward California include:
Certified MS Windows Support
Progent's Microsoft-premier online support engineers offer computer troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist your company with a wide range of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable desktop support services to help you business to deploy, integrate, repair, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services include providing Windows 10 upgrade assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure engineers, and certifies an individual's technical skills at the expert level. Cisco CCIEs can resolve the most challenging challenges occurring in network infrastructure planning, installation, administration, compliance, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration tools and coming up with workarounds or locating program patches. CCIEs represent an excellent value because their deep expertise permits them to find solutions for problems rapidly. In common cases, less seasoned service providers can wrestle for hours or even days with identical tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can connect to your environment via advanced remote support tools to provide quick, secure, and affordable diagnosis and repair.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's CCIEs can provide expertise in the entire range of Cisco's popular selection of networking appliances by delivering consulting services such as:
CISSP and ISSAP Premier System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions that can enhance the immunity of your Windows, Apple macOS and OS X, Linux network against attacks or assist you to recover quickly after a damaging breach. Security services offered by Progent cover in depth network security assessment utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm assaults; integrating firewalls; establishing secure mechanisms for off-site and mobile communication; protecting your messaging infrastructure from spam and DHA attacks; and offering round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert online consulting support to help companies of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize local IT assets as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent workflow for restoring applications and services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, updates and patches and can generate audit reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide remote support services to cover a wide spectrum of information technologies including network architecture, email solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and easy administration in environments that incorporate Linux-based systems with Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also help with transitioning from older applications to Microsoft Windows or Linux environments. Progent's group-oriented approach to solving network problems enables quick escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers support expense.
Major Linux versions for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's leading corporations. Progent's ProSight portfolio of outsourced network management services addresses all key aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the complete threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with government and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, apps and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to provide web-based control and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that any looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their network. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup environment that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Hayward Company Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Help Desk support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk consulting expertise can guide you in building an effective new Call Center or revamping your existing one, evaluating or customizing Call Center software products to handle the particular requirements of your company, or providing occasional phone support personnel to reinforce your existing Help Desk Call Center group to handle unusually busy events such as software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk staff of experienced information technology consultants offers your computer users in Hayward California quick assistance from a reliable network service resource with years of background offering telephone-based consulting and remote diagnostics for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center recognition as a crucial contributor to company success, and Progent's goal is to resolve instead of simply track network problems.
- Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Team offers phone-based and in-depth consulting support and education in key application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting, customization, and education for familiar Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Hayward California online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your environment so your network maintenance is proactive and automated. By spotting emerging trouble spots before they expand into full-scale emergencies, automated monitoring can head off stressful and costly network failures. Progent can also utilize system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks that support a variety of operating systems.
To get in touch with Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent.
For companies and startups in Hayward California, Progent's online computer support engineers can provide professional and cost-effective system support the instant your company requires it. More than 15 years of providing online repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access technology to repair IT problems quickly while avoiding the expense and lost time associated with on-premises support calls.
Even if your Hayward business deals with a local freelance consultant or maintains a full time organization that can handle common computer issues, Progentís Microsoft certified engineers can provide an easy and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to solve unexpected network emergencies or especially tough integration problems.
Features of Progent's Online Network Support for Hayward California
Progent's online help, Internet-based troubleshooting, system security expertise, and system management services offer offices in Hayward California the greatest leverage for your support budget. Whether you require one-time phone support and remote troubleshooting or full-time Help Desk support and system management, Progent's professionals can provide your business enterprise-level network support while permitting you to avoid the expense and hassle of carrying a large internal IT organization. Highlights of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Hayward California and is also ideal for customers in geographic areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Partner support company, Progent has access to a wide selection of Microsoft support utilities, technical databases, and on-going education.
- Per Minute Billing to Reduce Costs
Progent provides online help on a by-the-minute billing plan, so you pay only for the support you receive. Progent asks for no minimum charge for phone support and asks for no periodic retainer for support services provided during regular working hours. This saves you from facing big invoices for simple fixes.
- Availability of Cisco Network Architecture Professionals
Progent's certified experts for Cisco can provide help from on-staff professionals who have experience in planning, implementing, and troubleshooting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's core consulting offerings consist of system integration, MS Exchange expertise, network security design, and shared Help Desk services. Progent's Experts group can provide world-class consulting expertise in critical business applications. Support available from the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Programming
MS Project Support
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Project Management and Application Programming
MySQL Management Support and Application Design
Amazon MWS Software Integration
By offering a convenient centralized source for network generalists and application experts, Progent can tailor timely, cost-effective, and thorough IT solutions that fit the unique requirements of your business.
- Advanced Remote Connectivity Tools
Protected online connectivity allows Progent's support experts to see exactly what your users see. This makes it easier to produce quick solutions to problems that could otherwise require an expensive onsite visit. Effective remote access tools and expert engineers combine to enable Progent to repair most IT issues rapidly and economically. Progent is a pioneer in online troubleshooting and remote system analysis.
- Support for Mainstream VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without compromising network security.
- Round-the-Clock Service for High Network Uptime
For offices with vital applications, Progent can provide optional 24x7 online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended especially for budget-constrained companies whose clients need instant access to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT expertise, fine tuned remote support software, and understanding of corporate IT enable companies to avoid the limitations of exclusive reliance on smaller consulting firms, individual freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional background, at the front lines of IT support, performing a wide variety of technical projects for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This guarantees that you get not just expert technical capability, but also a support engineer with field-tested methods for using technical knowledge to repair real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for online service and in-person visits per minute. Consequently, you are charged just for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization charge and requires no monthly commitment for support services delivered during normal business hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast fixes so you will not be forced to permit simple problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or small support firms who provide minimal documentation or details of services performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation sent by every staff member to each client. The practice of detailing and archiving support activity results in more efficient support and avoids a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who wonít release the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to offer round-the-clock network tracking services based on MS Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, system monitoring can save your information network from stressful and costly service disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.