Expanding your telecommuter workforce can have a major impact on network architecture, security, and company culture. Progent has 20 years of background helping small and mid-size businesses to design, configure, manage, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Hayward organization to pick the right tools and follow leading practices in building and maintaining a secure virtual ecosystem for teleworkers that facilitates collaboration and returns maximum business value. Progent offers services that go from as-needed guidance for helping you past occasional IT roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent can help Hayward, California businesses to succeed with any aspect of building a high-performing telecommuting ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk services, cybersecurity, data protection solutions, and unified management.

Infrastructure for Telecommuters
Setting up the physical and software infrastructure required for a remote work environment can be especially complex if you must accommodate a mix of personal equipment such as desktop computers and laptops, Internet routers, and Wi-Fi APs from various manufacturers and with a mix of operating systems and firmware releases. Progent's experience providing online support for both outdated as well as modern IT products in virtual office venues enables you to make efficient use of your existing infrastructure and offers fast access to top-tire consultants for implement necessary updates. Support services offered by Progent to assist you to implement a high-functioning telecommuting ecosystem include:

  • Virtual Private Network connectivity makes it possible to create a secure connection for authenticated remote employees to access IT resources situated at your company datacenter or in a public cloud. Progent can help your company to deploy and manage VPN access between your teleworkers and your key network resources by providing remote VPN configuration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA Firewall experts can help your at-home workers to set up Cisco's popular AnyConnect client software for secure VPN tunneling for a wide range of endpoint devices such as Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products enable a telecommuter to see and interact with a remote PC's desktop. This technology provides IT managers substantial control over the computing ecosystem of at-home employees and offers remote users a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect at-home computer networks to the Internet and support VPN connections, local Wi-Fi networks, and firewalls. Progent offers top-tier remote support for integrating routers from a range of vendors. See router configuration services from Cisco-certified consultants.
  • Home Wi-Fi networks, typically supporting the whole family and guests, are frequently used by at-home employees to access their Internet router for work. This can create throughput and security problems. Progent can help you to resolve these issues by delivering expertise like Cisco Aironet integration expertise, Cisco-certified Meraki WiFi installation consulting, and Ubiquiti WiFi AP setup assistance.
  • Internet access solutions affect the speed and reliability of connections between at-home workers and the corporate data center. Mission-critical processes might require backup Internet access in the event the primary connection breaks. Progent can provide expertise for selecting Internet service providers, selecting appropriate service packages, and setting up redundant Internet access. Refer to Internet connectivity integration services.

IP Voice Integration for Teleworkers
Expanding the business PBX environment to include telecommuters is critical to supporting a productive at-home workforce. A broad range of cloud-based digital PBX products are popular with SMBs to server teleworkers. Many larger organizations rely on Cisco's current or older platforms for IP voice solutions. Progent can assist organizations of any size to design or maintain a remote VoIP service that delivers the flexibility, convenience and protection required for telecommuters. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to assist organizations tune their existing Cisco VoIP environments to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (CUCM) delivers advanced IP telephony capabilities to devices like IP phones, media processing platforms, VoIP gateways, and multimedia software deployed throughout the network. Unified Communications Manager manages other mixed media services like messaging, video conferencing, and customer interaction networks. For more information about Progent's CUCM support, visit CUCM consultants.
  • CallManager is Cisco's earlier call-processing agent and has been replaced by CUCM. Progent's consultants can assist you to support your current CallManager environment or migrate efficiently to Cisco's current IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other older VoIP products, see CallManager expertise.
  • Cisco IP Gateways enable integration with PSTN networks and with users operating outside the corporate firewall like at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series and for current Cisco SIP gateways. See Cisco SIP gateway integration consulting.
  • Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your WAN architecture to work with these VoIP solutions and provide online configuration and troubleshooting expertise.

Voice/Video Conferencing for Remote Workers
A wide selection of video conferencing platforms from leading technology companies support virtual discussions, video and voice conferencing, chat, and content sharing for both local users and telecommuters. Many organizations use a mix of conferencing products to accommodate their various partners and customers. Progent can assist you to manage your current voice/video conferencing environment and optimize the productivity of your at-home workforce.

  • Skype for Business is Microsoft's leading communications platform that enables presence, instant messaging, voice and video calling and conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified consultants who can assist you to configure and maintain Skype for Business client software to support your remote employees. For details about Progent's support services for Skype for Business, see Skype for Business integration services.
  • FaceTime is Apple's group video phone app for compatible iOS and macOS computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Newer editions of FaceTime support up to 32 concurrent users for video sessions. For details about Progent's support services for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for future reference and training. For details about Progent's consulting expertise for Cisco Webex as well as for other IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and information with capabilities that include IP voice and video conferencing, persistent chat, plus file sharing. To learn more about Progent's consulting expertise for Microsoft Teams as well as for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting expertise for these conferencing platforms and help you to tune your WAN architecture to run them.

Microsoft Collaboration Software for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 suites, offering a powerful environment of applications that deliver a cohesive user interface for exchanging data and ideas throughout multiple sites and on a broad range of endpoints. Progent has provided online consulting support for SharePoint and Exchange Server since their first releases and can assist your company to tune these flagship collaboration products to optimize the effectiveness of your remote workers.

SharePoint Deployment Experts for At-Home WorkersSharePoint uses web sites to promote collaboration and knowledge sharing by offering policy-driven access to data, workflow, and tools for searching through company-wide information silos. SharePoint enables you to build secure portals that allows remote workforce to view and edit consolidated business intelligence via Wikis, Blogs, social networking sites, and Web Parts. To learn about Progent's SharePoint support services, go to SharePoint configuration and application development expertise.

Exchange Configuration Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting services, see deployment expertise for Microsoft Exchange Server.

Microsoft Onedrive Deployment Experts for Remote WorkersOneDrive is Microsoft's collaborative cloud-based storage service, similar to GoogleDrive. At-home workers can store files to the OneDrive service, and colleagues anywhere can share them safely through a web browser. Provided with Office and Microsoft 365, OneDrive allows remote workers to co-author documents. Revisions created offline are uploaded when you reconnect to the Internet. To find out about Progent's support services for OneDrive, see Microsoft Onedrive configuration consulting.

Cloud Integration for Teleworkers
Progent offers advanced remote assistance for helping businesses to build, maintain and optimize integrated network models that include internal data centers, teleworkers, branch offices, plus public cloud services. Progent offers expertise for all types of cloud service such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help remote workers resolve problems with cloud connectivity, identity, and cybersecurity.

Microsoft Azure Integration Services for Remote WorkersMicrosoft Azure is a leading platform for cloud services that enables you to use infrastructure, virtual servers, and critical applications running on Microsoft's massive cloud. Azure features more than 100 services services such as the ability to host Windows and Linux-based VMs, on-demand cloud storage, email and messaging, application development with Visual Studio, and data backup. Progent can assist you to set up VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity control with Azure Active Directory, and design backup and restore systems with Azure Backup. Progent can also show you how to establish protected connections to Azure services for at-home workers by setting up and troubleshooting firewall appliances and VPN tunnels. To learn about Progent's consulting expertise for Azure, go to Microsoft Azure consulting services.

Microsoft 365 Integration for At-Home WorkersMicrosoft 365, previously called Office 365, is Microsoft's popular suite of client productivity software and cloud services available on a subscription basis. Office applications and services are marketed in a variety of plans designed for users ranging from students and households to major enterprises. Progent can provide fast and affordable remote access to experts knowledgeable about Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help you to evaluate the various subscription bundles offered with Microsoft 365 and deploy 365 applications for your at-home workers in a way that delivers maximum business value. For information about Progent's consulting expertise for Microsoft 365, see Microsoft 365 integration expertise.

Exchange Online Integration Services for TelecommutersExchange Online is one of the most popular applications in Azure-hosted Microsoft 365 product line. Exchange Online provides the benefits of lower spending for data center infrastructure, simplified management, on-demand scaling, high reliability, and additional benefits associated with public clouds. Microsoft has designed Microsoft 365 Exchange Online to run seamlessly with on-premises Exchange environments, enabling customers to create hybrid cloud/onsite networks. Progent's certified Exchange experts can provide occasional help to get you through tough IT roadblocks and also offer end-to-end project management services to ensure your at-home workers have convenient and secure access to your Exchange Online deployment. For information Progent's support services for Microsoft 365 Exchange Online, go to Exchange Online configuration and support expertise.

Amazon AWS Integration Services for At-Home WorkersAmazon AWS is a pioneer in the public cloud computing market and is the industry's top source of cloud-based services. Progent can provide fast and economical online access to cloud connectivity consultants who can help your business to plan, deploy, maintain, and troubleshoot hybrid information networks that integrate Amazon AWS cloud services with local data centers and with other popular cloud platforms such as Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to help your company to create a high-availability network model to make sure your employees have a productive computing environment regardless of whether they are working from your headquarters, a branch office, from home, or on the road. To find out about Progent's consulting expertise for Amazon AWS, see Amazon AWS consulting services.

Google Cloud Integration Services for TelecommutersGoogle Cloud (GCP) is a leading collection of cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can help your organization to scale your current IT assets with the Google Cloud Platform, and Progent's database consultants can help you make your mission-critical apps cloud friendly so your remote workers can benefit fully from Google Cloud Platform services. Progent's consultants can assist your organization to set up VMs on Google Cloud Compute Engine, plan an efficient storage system with GCP Storage services, and simplify identity management for telecommuters with Google Cloud Identity. Progent's consultants can also help your organization to use GCP's management tools to control and monitor your Google Cloud environment. For information, refer to Google Cloud Platform consulting services.

Help Desk Call Center Services for Remote Workers
A rapid, enterprise-wide transition to a telecommuter business model, which might be driven by a pandemic or as a component of a disaster recovery process, can overstretch even a well-staffed in-house Call Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or supplement their Help Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services utilize Progent's nationwide team of remote technical support experts along with enterprise-class trouble ticketing and tracking technology to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop support from help requests through ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables telecommuters to check or update their current tickets, enter details, and upload screen captures and attachments. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent offers the option of fast escalation to Level 2 and Level 3 IT experts to resolve advanced problems. For details, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Augmentation Service enables you to supplement your existing Help Desk staff by sharing delivery of Call Desk support services seamlessly between your regular IT support staff and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's shared Call Desk service uses a co-sourcing support solution based on the number one PSA tool for managing help requests and ticketing, assigning responsibility, monitoring progress, and producing reports. To learn how Progent's Support Desk Augmentation Services can enable your business to deliver best-in-class IT support to your telecommuters, refer to Progent's Help Desk Call Center supplementation Services.

Security and Compliance for At-Home Workers
Work-from-Home (WFH) employees typically utilize their personal computing devices and often work in a poorly secured physical environment. This situation increases their vulnerability to malware threats and calls for judicious deployment of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, thorough end-user training, and the development of policies based on best practices. Progent's seasoned roster of data security support consultants can assist your business to plan, configure and manage a compliant security solution that guards critical information resources in environments that include an at-home workforce.

Firewall Integration Services for At-Home WorkersFirewalls enable you to build a network that can be securely accessed by on-premises users and by at-home workers, mobile workers, suppliers, customers, and the public. Next-generation firewall appliances permit you to configure and control appropriate permissions to different classes of users and to scale your network and adjust your security as your business evolves and as cyber threats become increasingly complex. Progent supports both current and older security devices from all major manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall support expertise, see firewall integration and support expertise.

Remote Security Monitoring Services for At-Home WorkersRemote Endpoint Security Monitoring makes it possible to track the various computers utilized by an at-home workforce and either block or spot and respond to the latest threats like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight agent is put on every secured endpoint, watching all activity and utilizing state-of-the-art machine learning from SentinelOne to detect new threats before they can spread. When a cyberattack is discovered, ProSight Active Security Monitoring immediately disconnects the infected endpoint device from the network to quarantine the malware. Because the ProSight ASM software agent is self-contained, endpoint devices remain secure even when they are offline. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight Active Security Monitoring, see remote endpoint security monitoring for an at-home workforce.

Two-factor Authentication (2FA) Services for TeleworkersProgent's Duo authentication Service Plans incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a protected application and give your password you are asked to verify your identity via a device that only you possess and that is accessed using a different network channel. A wide selection of devices can be used for this second means of ID validation such as a smartphone or watch, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. To find out more about Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for at-home workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your network to all classes of outside and local security threats for an environment that includes teleworkers. Progent can deploy online, automated security inventory scanning for quickly and economically detecting a broad range of security gaps that can be found via the Internet. Progent's security assessment experts, which can be managed by data security experts with top certifications including CISA, CISSP, and GIAC, can help your company to audit your processes and policies and assess your IT infrastructure to enable you to implement top-level security for your an at-home workforce.

NodeZero Pen Testing for At-Home WorkersHorizon3.ai's NodeZero Penetration Testing Platform is a breakthrough penetration test (pentest) product family that can deliver autonomous testing of your work-from-home connectivity solution as well as your internal and perimeter networks so you can uncover, prioritize, fix, and confirm cybersecurity vulnerabilities before malicious hackers can exploit them. Progent can assist you to use NodeZero to perform comprehensive penetration tests of your perimeter and your internal network in order to determine your current security posture. Progent can also assist you to harden your network security and can assist you to design and implement a cohesive cybersecurity strategy that streamlines management and delivers optimum protection for on-premises, multi-cloud, remote, and perimeter IT resources. To find out additional details about Progent's threat analysis services based on on NodeZero's penetration test products, refer to Consulting Support for NodeZero's PEN Test Products.

Download White Paper: Protecting a Work-From-Home (WFH) Network
To view or download a white paper about critical things to focus on for securing a network that supports work-from-home staff, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Teleworkers
Data Protection covers backing up and restoring critical information so as to prevent data loss and minimize restoration time and effort in case of storage problems resulting from hardware breakdowns, software glitches, user error, cyber attack, or other causes. Dependable data protection solutions can be particularly difficult to design and manage in hybrid networks that combine private data centers, public clouds, and at-home workers.

  • Backup/Restore solutions for an at-home workforce must address diverse kinds of personally owned endpoints. Progent can provide quick remote help from consultants familiar with a broad range of platforms for protection Windows, Apple and Linux/UNIX servers and desktop computers as well as laptops, iPads and smartphones. Popular backup/restore products maintained by Progent's data protection consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To back up data distributed throughout a wide area network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that utilizes cloud-based storage and includes granular recovery and unified management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) plans typically envision circumstances that call for a temporary changeover to a work-at-home environment. Progent's senior disaster recovery preparedness consultants and business continuity planning consultants can help your company to develop, document and validate a DR/BC plan that addresses the process of moving to an at-home workforce.

Unified Management for Remote Workers
Microsoft has rebranded and reshuffled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud-based management of remote devices and Configuration Manager for managing onsite computers. Microsoft Endpoint Manager offers a unified environment for safeguarding critical data by controlling on-premises, mobile, and at-home endpoint devices.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud service for managing and securing mobile devices and applications. Remote endpoint devices can be user owned or company owned. IT administrators managing the endpoint devices of at-home workers can utilize Intune to provision and validate applications on devices, push updates and certificates, set up rules for permission to access information and networks, manage passwords, create VPN tunnels, control how teleworkers share data, establish threat protection, ensure compliance, and delete corporate data from missing, stolen or deactivated endpoint devices. Microsoft Intune can be used with iOS/iPadOS, Android, Windows, and macOS devices. For information about Microsoft Intune and to find out how Progent can assist your company to use this platform to administer the devices of your telecommuters, see Intune mobile device management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management product that allows network administrators to keep offsite endpoint devices current and protected. Workspace ONE uses VMware AirWatch for unified endpoint management plus VMware's Horizon virtual application delivery technology for authorization control, app management, and setup management of endpoint devices. Workspace ONE operates with endpoints powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises product via a perpetual license. Top capabilities of VMware Workspace ONE include rapid over-the-air deployment of out-of-the-box laptops, quick onboarding of new employees, policy setting and enforcement for all classes of endpoints, unifies reporting and performance analytics, email encryption, and tight integration with Microsoft apps and cloud services. For details about Progent's support services for VMware Workspace ONE, refer to VMware Workspace ONE remote device management expertise.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing a productive telecommuter solution for your Hayward, California organization, call 1-800-993-9400 or go to Contact Progent.