Expanding your remote workforce can have a significant effect on IT architecture, security, and company workflows. Progent has 20 years of background helping businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Hayward organization to pick the right tools and adhere to leading practices in creating and maintaining a safe virtual ecosystem for telecommuters that promotes collaboration and returns maximum business value. Progent can provide support services that go from as-needed expertise for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can assist Hayward, California organizations to succeed with any facet of building a high-functioning telecommuting ecosystem by providing network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, cybersecurity, data protection solutions, and centralized management.

Network Infrastructure for an At-Home Workforce
Integrating the physical and software infrastructure needed for a remote work environment can be especially complex if you must accommodate a mix of personal hardware such as desktop computers and laptops, routers, and wireless APs from various manufacturers and with a mix of operating systems and firmware levels. Progent's experience providing online support for both outdated as well as modern technologies in virtual office venues enables you to make cost-effective use of your existing infrastructure and provides you with ready access to expertise for making essential updates. Support services offered by Progent to help your company to implement a high-functioning work-at-home ecosystem include:

  • Virtual Private Network (VPN) technology allows you to create a safe connection for authenticated at-home employees to access IT resources situated at your company data center or in a public cloud. Progent can assist you to deploy and manage VPN connections between your at-home workforce and your various IT resources by providing online VPN configuration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA Firewall consultants can help your telecommuters to set up Cisco's AnyConnect client software to provide safe VPN tunneling for a broad selection of endpoint devices including Microsoft Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow a teleworker to view and interact with a data center PC's desktop. This technology gives IT managers significant control over the computing environment of telecommuters and offers them a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach home computer networks to the Internet and typically support VPN connections, local Wi-Fi networks, and firewall services. Progent can provide top-tier remote support for integrating home routers from all major vendors. See router integration support from Cisco-certified consultants.
  • Home Wi-Fi networks, typically supporting an entire household and guests, are commonly used by at-home employees to access their router for work. This can create performance as well as cybersecurity issues. Progent can assist businesses to mitigate these issues by providing expertise that include Aironet integration consulting, Cisco-certified Meraki WiFi deployment consulting, and Ubiquiti WiFi access point integration help.
  • Internet access solutions affect the performance and availability of connections between at-home workers and the corporate data center. Business-critical applications may require backup Internet access in case the normal connection fails. Progent offers expertise for picking service providers, choosing sensible service packages, and integrating high-availability Internet connections. Refer to Internet access solutions.

IP Voice Integration for Remote Workers
Expanding the business phone environment to accommodate teleworkers is critical to maintaining a productive at-home workforce. A broad range of cloud-based digital PBX products are used by SMBs to server remote users. Many larger organizations depend on Cisco's current or legacy platforms for VoIP solutions. Progent can assist organizations of any size to plan or tune a remote VoIP environment that delivers the versatility, transparency and protection required for at-home workers. Progent's Cisco-certified CCIE Voice experts offer high-level support to assist organizations tune their current Cisco VoIP systems to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise IP telephony features to devices like VoIP phones, media processing products, Voice over IP gateways, and multimedia software deployed throughout the network. CUCM manages other mixed media services like messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's CUCM support, visit Cisco Unified CM consultants.
  • Cisco CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can assist your company to maintain your existing CallManager environment or upgrade smoothly to Cisco's current IP telephony products. To find out about Progent's expertise for CallManager and Cisco's other early VoIP products, see Cisco CallManager consulting services.
  • Cisco IP Gateways provide connectivity with public telephony networks and with users working beyond the corporate firewall such as telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco SIP gateway integration consulting.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network infrastructure to support these VoIP solutions and provide as-needed integration and debugging expertise.

Voice/Video Conferencing for an At-Home Workforce
A wide range of voice/video conferencing platforms from leading technology companies support online meetings, video and voice conferencing, chat, and screen sharing for both local workers and telecommuters. Many companies utilize multiple products to accommodate their different partners and clients. Progent's communications experts can assist you to maintain your existing voice/video conferencing environment and optimize the engagement of your remote employees.

  • Skype for Business is Microsoft's leading unified communications product that supports presence, instant messaging, audio and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified specialists who can help you to set up and manage Skype for Business client software to support your at-home employees. To learn more about Progent's consulting services for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's group video phone app for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Newer editions of FaceTime allow as many as 32 simultaneous users for voice/video calls. To learn more about Progent's support expertise for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex capabilities include sharing granular content or screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, session capture, plus editing and playback for training. For details about Progent's support services for Webex and for additional video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conferencing, contacts, and information with features that include IP voice and video calling, persistent chat, plus data sharing. For details about Progent's consulting expertise for Microsoft Teams as well as for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting services for these products and assist your business to optimize your WAN infrastructure to run them.

Microsoft Collaboration Software for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's popular Microsoft Office and Microsoft 365 suites, offering a rich environment of productivity apps that create a consistent user interface for exchanging information throughout multiple sites and on a broad range of endpoints. Progent has provided remote consulting services for SharePoint and Exchange Server since their original releases and can assist your company to deploy these critical collaboration platforms to maximize the effectiveness of your at-home workers.

SharePoint Deployment Consultants for At-Home WorkersSharePoint uses web sites to facilitate collaboration and knowledge sharing by providing policy-driven delivery of content, business processes, and tools for searching through company-wide information silos. SharePoint enables you to create protected portals that enables at-home workforce to view and edit consolidated business intelligence via Wikis, Blogs, social networking sites, and Web Parts (Widgets). For information about Progent's SharePoint support services, see SharePoint integration and development expertise.

Exchange Deployment Consultants for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting services, go to deployment expertise for Microsoft Exchange.

Microsoft Onedrive Integration Consultants for Remote WorkersOneDrive is Microsoft's collaborative cloud storage service, comparable to GoogleDrive. At-home users can save files to the OneDrive service, and colleagues anywhere can access them safely through a browser. Included with Microsoft Office and Microsoft 365, OneDrive allows remote workers to jointly author files. Revisions created offline are automatically synced when you go back online. For details about Progent's consulting services for OneDrive, go to Onedrive configuration consulting.

Public Cloud Integration Services for Teleworkers
Progent offers affordable online assistance for helping organizations to build, maintain and troubleshoot integrated network architectures that include physical data centers, telecommuters, branch offices, plus public cloud services. Progent can provide expertise for all types of cloud service delivery including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help remote workers fix issues with cloud connectivity, identity, and cybersecurity.

Azure Integration for TeleworkersMicrosoft Azure is a popular family of cloud software and services that enables you to use IT infrastructure, servers, and key applications hosted on Microsoft's extensive cloud. Microsoft Azure includes more than one hundred services services including hosting for Windows and Linux-based VMs, scalable cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can help your organization to set up virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure Active Directory, and design backup and restore systems with Azure Backup. Progent's cloud experts can also show you how to create secure connections to Azure services for telecommuters by setting up and debugging firewall appliances and VPN IPsec tunnels. To learn about Progent's consulting expertise for Microsoft Azure, see Azure consulting services.

Microsoft 365 Integration for At-Home WorkersMicrosoft 365, formerly branded Office 365, is Microsoft's popular suite of client productivity software and cloud-based services offered by subscription. Office applications and services are marketed in a selection of plans intended for customers ranging from students and households to major enterprises. Progent can provide quick and easy online contact with consultants familiar with Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android operating systems. Progent can help you to assess the numerous subscription plans offered with Microsoft 365 and deploy 365 applications for your teleworkers in a way that delivers top business value. To find out about Progent's support services for Microsoft 365, refer to Microsoft 365 integration services.

Exchange Online Integration for Remote WorkersExchange Online is one of the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online provides the benefits of reduced costs for physical infrastructure, simplified management, dynamic scaling, high availability, and additional benefits associated with cloud computing. Microsoft has engineered Exchange Online to operate seamlessly with local Exchange environments, allowing customers to create hybrid information systems. Progent's certified Exchange consultants can provide as-needed help to guide you past tough IT roadblocks and also offer end-to-end project management outsourcing to make sure your at-home workers have easy and safe access to your Exchange Online environment. For information Progent's expertise for Microsoft 365 Exchange Online, go to Exchange Online integration and support expertise.

Amazon AWS Integration for TeleworkersAmazon AWS is a trailblazer in the public cloud arena and is the world's leading provider of cloud services. Progent offers fast and economical online contact with cloud connectivity experts who can help your organization to plan, implement, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud services with on-premises data centers and with other public clouds like Azure. Progent also offers access to Cisco-certified CCIE networking experts to help you to build a high-availability network architecture to make sure your employees have a productive computing experience whether they are working from your main office, a branch office, at home, or on the road. To learn about Progent's support services for Amazon AWS, go to Amazon AWS consulting support.

Google Cloud Integration Services for At-Home WorkersGoogle Cloud (GCP) is a popular suite of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist you to extend your existing IT assets with the Google Cloud, and Progent's database consultants can show you how to make your mission-critical apps cloud ready so your telecommuters can take full advantage of Google Cloud Platform services. Progent can assist you to deploy VMs on GCP Compute Engine, plan an efficient storage solution with GCP Storage services, and streamline access management for telecommuters with GCP Cloud Identity. Progent's experts can also help your organization to use GCP's unified management technology to administer and monitor your GCP environment. To learn, go to Google Cloud Platform (GCP) integration support.

Help Desk Support for Teleworkers
An emergency, enterprise-wide transition to a teleworker business model, which could be driven by a pandemic or as an element of a business continuity process, can overwhelm even a high-performing in-house Help Desk. Progent's Help Desk services make it possible for organizations to outsource or expand their Help Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services utilize Progent's nationwide network of remote IT support specialists along with world-class ticketing and tracking technology to provide an economical, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC support from help requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables from-home workers to monitor or revise the status of their active trouble tickets, enter details, and append screen captures and relevant files. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Center Supplemental Service allows you to supplement your current Support Desk team by splitting delivery of Help Desk Call Center support services transparently between your regular support personnel and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service uses a co-sourcing support model utilizing the leading professional services automation platform for handling help requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. For details about how Progent's Call Desk Supplementation Services can enable your business to deliver world-class technical support to your telecommuters, refer to Progent's Help Desk Call Center augmentation Services.

Cybersecurity for At-Home Workers
Work-from-Home employees typically use their personal computing devices and often operate in an unsecured physical space. This situation multiplies their vulnerability to malware threats and calls for judicious configuration of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, extensive end-user training, and the development of security policies based on best practices. Progent's seasoned group of data security solutions consultants can assist you to design, deploy and maintain an effective security solution that guards critical IT assets in environments that incorporate at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to build a network that can be securely accessed by on-premises users and by teleworkers, mobile employees, vendors, customers, and other stakeholders. Next-generation firewall devices allow you to configure and control appropriate access rights to various groups of users and to expand your IT network and adjust your security profile as your company evolves and as cyber threats grow more sophisticated. Progent supports both new and older firewall appliances from all leading manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall integration services, visit firewall support services.

Remote Endpoint Monitoring Services for TeleworkersRemote Endpoint Monitoring makes it possible to track the various devices utilized by at-home workers and either block or spot and mitigate the latest threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight agent is put on every protected endpoint device, monitoring all activity and using advanced behavioral threat analysis from SentinelOne to detect zero-day threats on arrival. When a cyberattack is discovered, ProSight Active Security Monitoring immediately isolates the targeted endpoint from the network to contain the malware. Since the ProSight Active Security Monitoring software agent is self-contained, endpoints stay protected even if they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight ASM, go to remote endpoint security monitoring for teleworkers.

Two-factor Authentication (2FA) Services for At-Home WorkersProgent's Duo authentication Managed Services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected application and give your password you are asked to verify your identity via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized as this second means of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may register several validation devices. For more information about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for remote workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your information system to all classes of external and internal security threats for a network that incorporates teleworkers. Progent can run online, automated security inventory scanning for rapidly and economically detecting a broad range of security holes that can be found over the Internet. Progent's security assessment experts, which can be managed by security professionals with advanced credentials such as CISM, ISSAP, and GIAC, can assist your business to audit your processes and governance policies and review your network infrastructure to enable you to implement top-level security for your an at-home workforce.

NodeZero Pentetration Testing for At-Home WorkersHorizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that can deliver automated threat assessment of your work-from-home connectivity solution as well as your internal and perimeter networks so you can expose, prioritize, fix, and confirm cybersecurity weaknesses before threat actors can exploit them. Progent can assist you to use NodeZero to carry out thorough pentests of your network perimeter and your internal IT infrastructure so you can evaluate your current security profile. Progent can also assist you to strengthen your existing network security and can help you to plan and implement a unified cybersecurity ecosystem that streamlines management and delivers optimum cyber defense for on-prem, cloud-based, remote, and perimeter IT resources. To find out additional information about Progent's vulnerability assessment services powered by on NodeZero's PEN test platform, visit Consulting Support for NodeZero's Penetration Test Products.

Download White Paper: Protecting a Work-From-Home Environment
To read or download a white paper describing critical areas to focus on for protecting a network that supports work-from-home staff, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection for Telecommuters
Data Protection involves backing up and restoring vital information in order to avoid data loss and reduce recovery time in case of storage failures resulting from hardware breakdowns, software glitches, operator mistakes, malware, or other causes. Dependable data protection strategies can be especially challenging to design and maintain in hybrid environments that incorporate in-house data centers, cloud resources, and an at-home workforce.

  • Backup/Recovery strategies for telecommuters must address diverse types of user-owned endpoint devices. Progent offers fast online help from experts knowledgeable about a broad range of platforms for backing up Windows, Apple Mac and Linux/UNIX servers and desktops as well as notebooks, iOS and Android tablets and smartphones. Popular backup/recovery products maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To protect data spread throughout a hybrid network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that utilizes cloud storage and features fine-grained restore and centralized management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) strategies typically anticipate scenarios that call for a quick changeover to telecommuting. Progent's senior disaster recovery preparedness experts and business continuity consultants can assist you to develop, document and validate a DR/BC strategy that addresses the process of switching to telecommuting.

Unified Management for an At-Home Workforce
Microsoft has renamed and reshuffled its endpoint management products under the title Endpoint Manager, which includes Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing onsite computers. Endpoint Manager features a centralized solution for protecting critical data by managing on-premises, mobile, and home-based endpoints.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud-based service for managing and securing remote devices and software. Managed endpoint computers can be user owned or company owned. IT admins managing the enrolled endpoint computers of teleworkers can utilize Intune to provision and validate apps on managed devices, push patches and certificates, configure rules for accessing information and resources, manage passwords, create VPN connections, control how home-based workers share information, set up threat defense, verify compliance, and wipe corporate data from lost, stolen or deactivated devices. Microsoft Intune can be used with iOS/iPadOS, Android, Windows, and macOS endpoints. For details about Microsoft Intune and to find out how Progent can assist you to use Microsoft's Endpoint Management to administer the endpoint devices of your telecommuters, visit Intune teleworker endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM product that allows network administrators to keep off-premises endpoint devices current and protected. Workspace ONE uses VMware AirWatch technology for unified endpoint administration plus VMware's Horizon virtual application delivery platform for identity control, app management, and configuration management of endpoints. Workspace ONE operates with endpoints based on Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises product via a perpetual license. Top capabilities of VMware Workspace ONE include rapid remote deployment of new laptops, immediate onboarding of new users, policy set up and enforcement for all classes of endpoints, aggregated reporting and analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud services. To learn about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE mobile endpoint management consultants.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing a productive telecommuter solution for your Hayward, California company, call 1-800-993-9400 or go to Contact Progent.