For small businesses in Hayward California, Progent provides support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has provided online support to companies in all 50 states in the United States. (See Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified engineers for complex connectivity issues, as well as the services of CISSP and CISM-accredited security consultants to help with high-level security design and business continuity planning.
Progent's remote support engineers represent exceptional leverage because they are equipped with the practical experience and the sophisticated tools to resolve most network problems quickly. This lowers direct costs because solutions require a smaller number of chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization benefits additionally in indirect expenses by minimizing or eliminating network outages and related losses resulting from business discontinuity, upset clients, idle employees, and distracted executives.
Progent's pricing policy for remote support is designed to get the most out of your network support investment. Progent charges on a per-minute basis for phone assistance, so you pay just for the services that you receive. Unlike many online support firms, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and simple model for billing save you from situations where speedy. minor fixes manage to end up as big tabs. Progent's penchant for handling problems efficiently translates into your business saving cash.
Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned an array of customized tools and field-proven methodologies which promote the maximum level of efficiency for online help and repair for small company IT networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology enables the experts of Progent's remote service group to access your company's environment without violating corporate security.
Progent's proprietary service reporting system stores extensive documentation of all support that Progent's clients have received. Progent's staff engineers have the benefit of the details of services rendered to each Progent client by every engineer. This archive of issues and resolutions is stored as an easily searchable proprietary database that allows Progent's online support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and working relationships with important industry leaders such as Cisco and Microsoft make available additional vast technical databases and allow priority response from manufacturers' internal support staff so Progent's online service experts can determine the most efficient solutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's remote support in Hayward California or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network help, visit Immediate Emergency Support.
Online Network Support Services Offered Progent
Progent's remote consulting professionals have certified skills in an extensive set of disciplines. This broad range of IT skills permits Progent's engineers to manage almost any problem that may take place in a small or midsize company network. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Associate.
To provide assistance to businesses with mixed-operating system networks, Progent also offers access to consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services provided by Progent to clients in Hayward include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services cover a wide spectrum of information technology including network infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server economization and simplified administration, and transitioning from older applications to the latest MS Windows or Linux solutions. Progent's team-oriented methodology for resolving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance for analyzing problems affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking engineers, and indicates a person's network technology knowledge at the master level. CCIEs know how to resolve the most difficult challenges surrounding network planning, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS network management utilities and coming up with workarounds or identifying software updates. Cisco CCIEs provide exceptional value since their deep expertise allows them to solve the most difficult problems rapidly. In common instances, less experienced service providers can struggle for many hours or even days with identical tasks that a CCIE can resolve in a few minutes.
Few service providers make Cisco CCIEs accessible to help small and mid-size businesses. Progent offers fast phone access to a Cisco-qualified CCIE so your company can get urgent help for severe network infrastructure problems that are lowering worker efficiency but are outside the experience of your ordinary computer maintenance providers. Progent's CCIE engineers can communicate with your environment using sophisticated remote support tools to provide fast, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular selection of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online support experts can deliver computer system troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can assist you with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint 2019 planning and integration, Microsoft Teams integration, Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full array of online desktop support and troubleshooting services including Microsoft Windows 7 migration help, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISSP and ISSAP security engineers can provide a range of security services to improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or assist your company to clean up rapidly following a serious penetration. Security consulting services offered by Progent cover comprehensive network security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast recuperation from virus and worm attacks; integrating firewalls; designing secure architectures for off-site and mobile connectivity; protecting your email infrastructure from spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting support to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine local resources along with cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent can provide the services of world-class online consulting professionals for special IT projects that small companies often request. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these special fields of information technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Hayward California Company Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Call Center service offerings for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are intended for small organizations who don't have the budget to support an internal Call Center but who want quick communication with an efficient Call Center with proficient telephone assistance plus the in-depth expertise to escalate complex tasks to advanced engineers.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the top professional services automation tool for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Help Desk or enhancing your existing organization, identifying or customizing Help Desk Call Center application software to meet the particular requirements of your business, or adding occasional phone support personnel to supplement your in-house Call Center team to handle unusually busy situations such as software migrations, mass updates, or installing new applications.
Progent's Help Desk Call Center team of experienced information technology experts provides your computer users in Hayward California instant communication with an effective network service resource with substantial background providing telephone-based help and remote repair service for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center perception as a significant driver of business productivity, and Progent's policy is to fix instead of merely track IT problems.
Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group provides online professional consulting support and training in special application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for Microsoft business applications including CRM, Microsoft Project, Word, and Microsoft Office Excel. To find out more information on Progent's expertise, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can promote the imaginative facets of Mac computing by providing remote consulting support and education in imaging, audio, and video. Progent's consultants offer assistance in a large selection of Apple Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with special procedures like scanning or digitizing audio or video or configuring an audio/video production studio.
Online Network Monitoring Services
Progent offers businesses in Hayward California online computer system monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so that your computer support is proactive rather than reactive. By anticipating possible trouble spots before they evolve into crashes, remote monitoring can ward off disruptive and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments based on a mix of OS platforms.
To contact Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services