For small businesses located in Hayward California, Progent provides help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISA and CISSP-accredited security engineers to help with advanced security design and business continuity preparedness.
Progent's online support services represent exceptional value because they have the real-world experience and the advanced technology to solve the majority of information system issues rapidly. Efficient support reduces immediate costs because service calls require a smaller number of billable minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your company saves additionally in incidental expenses by minimizing or avoiding network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's billing policy for online support is designed to stretch your IT service investment. Progent bills per minute for phone assistance, so you pay only for the support that you actually get. In contrast to typical remote support organizations, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and clean model for billing prevent situations where speedy. minor solutions manage to turn into substantial tabs. Progent's penchant for disposing of problems quickly translates into your company conserving money.
Progent's Online Service Tools
Over time, Progent has developed a collection of optimized technologies and field-tested processes that allow the maximum degree of effectiveness for remote technical support and troubleshooting for small and midsize business information systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology enables the experts of Progent's online support team to interface to your environment without compromising corporate security.
Progent's advanced service database application maintains extensive documentation of all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the records of support provided to every client by every Progent engineer. This archive of problems and fixes is stored as a conveniently exploitable support database that enables Progent's online support experts to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and close associations with important technology companies including Cisco and Microsoft make available additional massive support knowledge bases and permit priority response from vendors' internal engineering staff with the result that Progent's remote consulting experts are able to arrive at the most efficient solutions promptly.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Hayward California or to find out more about Progent's phone support options, contact Progent at
Phone-based Technical Support Services Offered Progent
Progent's phone-based consulting professionals offer credentials in a comprehensive array of technologies. This breadth of technical skills enables Progent's engineers to resolve virtually any crisis that may take place in a small or midsize company information system. Certificates earned by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Professional.
To support clients with mixed-operating system environments, Progent also provides access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online technical support services available from Progent to companies in Hayward include:
Progent's UNIX and Linux support engineers can offer urgent online assistance for diagnosing anomalies within UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Progent in addition can deliver a full array of remote desktop support and troubleshooting services including Windows 7 integration, moving to 64-bit desktop applications, integrating Office 2010, and streamlining PC desktop image creation.
Progent’s shared Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent’s shared Help Desk service is an advanced support solution built around the leading PSA tool for managing service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk consulting expertise can guide you in building an effective new Help Desk or improving your established organization, selecting or modifying Help Desk software to address the particular demands of your company, or adding temporary online personnel to work with your existing Call Center resources to deal with unusually busy events such as software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk team of seasoned network consultants provides your clients in Hayward California instant access to an effective support resource with extensive background offering telephone-based support and remote repair service for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center perception as a major enabler of business performance, and Progent's intent is to fix instead of simply track network issues.
Progent's Mac professionals can support the imaginative facets of Macintosh computing by offering remote consulting support and training in graphics, audio, and video. Progent's consultants offer assistance in a variety of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific jobs like scanning or digitizing audio/video or building an audio/video post production studio.
Online Network and Server Monitoring Services
Progent can provide companies in Hayward California online computer system monitoring services based on MS Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your IT maintenance is proactive rather than reactive. By detecting emerging trouble spots before they grow into network outages, automated monitoring can ward off disruptive and costly network breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or environments that incorporate a combination of OS platforms.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
City | Address | Phone | Link |
Fremont | Fremont Executive Suites Newark, CA 94560 United States |
(510) 933-0400 | Fremont Network Support Services |
Hayward | 26250 Industrial Blvd Hayward, CA 94545 United States |
(510) 300-1400 | Hayward Network Support Services |
Morgan Hill | 18525 Sutter Blvd Morgan Hill, CA 95037 United States |
(408) 645-8400 | Morgan Hill Network Support Services |
Oakland | 1300 Clay Street Oakland, CA 94612 United States |
(510) 899-7400 | Oakland Network Support Services |
Palo Alto | 3790 El Camino Real Palo Alto, CA 94306 United States |
(650) 543-0400 | Palo Alto Network Support Services |
Pleasanton | 4695 Chabot Dr, Suite 200 Pleasanton, CA 94588 United States |
(925) 621-2400 | Pleasanton Network Support Services |
San Francisco | 388 Market Street San Francisco, CA 94111 United States |
(415) 321-5400 | San Francisco Network Support Services |
San Jose | 2570 N. First Street, 2nd Floor San Jose, CA 94131 United States |
(408) 240-9400 | San Jose Network Support Services |
San Mateo | 1900 S Norfolk, Suite 350 San Mateo, CA 94403 United States |
(650) 931-2400 | San Mateo Network Support Services |
Walnut Creek | 1261 Locust St Walnut Creek, CA 94596 United States |
(925) 362-2400 | Walnut Creek Network Support Services |