For small businesses located in Hayward California, Progent provides help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISA and CISSP-accredited security engineers to help with advanced security design and business continuity preparedness.
Progent's online support services represent exceptional value because they have the real-world experience and the advanced technology to solve the majority of information system issues rapidly. Efficient support reduces immediate costs because service calls require a smaller number of billable minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your company saves additionally in incidental expenses by minimizing or avoiding network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's billing policy for online support is designed to stretch your IT service investment. Progent bills per minute for phone assistance, so you pay only for the support that you actually get. In contrast to typical remote support organizations, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and clean model for billing prevent situations where speedy. minor solutions manage to turn into substantial tabs. Progent's penchant for disposing of problems quickly translates into your company conserving money.
Progent's Online Service Tools
Over time, Progent has developed a collection of optimized technologies and field-tested processes that allow the maximum degree of effectiveness for remote technical support and troubleshooting for small and midsize business information systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology enables the experts of Progent's online support team to interface to your environment without compromising corporate security.
Progent's advanced service database application maintains extensive documentation of all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the records of support provided to every client by every Progent engineer. This archive of problems and fixes is stored as a conveniently exploitable support database that enables Progent's online support experts to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and close associations with important technology companies including Cisco and Microsoft make available additional massive support knowledge bases and permit priority response from vendors' internal engineering staff with the result that Progent's remote consulting experts are able to arrive at the most efficient solutions promptly.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Hayward California or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT help, go to Immediate Emergency Support.
Phone-based Technical Support Services Offered Progent
Progent's phone-based consulting professionals offer credentials in a comprehensive array of technologies. This breadth of technical skills enables Progent's engineers to resolve virtually any crisis that may take place in a small or midsize company information system. Certificates earned by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Professional.
To support clients with mixed-operating system environments, Progent also provides access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online technical support services available from Progent to companies in Hayward include:
Additional Support Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services address a wide array of computer technology such as system architecture, messaging systems, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server economization and easy management, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving network problems enables quick escalation, when required, to engineers with task-relevant experience to handle complex situations. This expedites repair of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent online assistance for diagnosing anomalies within UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network consultants, and validates an individual's technical skills at the master level. Cisco CCIEs can deal with the most difficult issues occurring in network infrastructure planning, integration, maintenance, protection, and repair. Cisco CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs provide excellent cost-effectiveness since their deep expertise enables them to resolve even the most complex problems quickly. In many instances, less experienced consultants can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes.
Few service firms make CCIEs available to support small and mid-size businesses. Progent offers fast phone contact with a Cisco CCIE so you can receive immediate support for complex network problems that are lowering business productivity but are outside the experience of your local IT maintenance group or consultant. Progent's Cisco CCIE support experts can tie into your environment via sophisticated on-line support tools in order to perform fast, safe, and economical analysis and remediation.
Progent's Cisco CCIEs offer assistance with all of Cisco's top-selling selection of connectivity products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN products.
Certified Microsoft Windows Support
Progent's Microsoft-expert online support engineers offer network troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist your company with a wide variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and configuration, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full array of remote desktop support and troubleshooting services including Windows 7 integration, moving to 64-bit desktop applications, integrating Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Premier System Security Specialists
Progent's qualified CISSP and ISSAP network security engineers can provide a range of system protection solutions that can improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your business to recover quickly after a serious breach. Security services offered by Progent include: thorough security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; fast cleanup after virus and worm assaults; setting up firewalls; establishing safe techniques for remote and mobile communication; protecting your messaging system against spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting support to help businesses of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent offers the skills of seasoned remote consulting experts for special projects that small companies frequently request. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology enables customers to execute critical projects economically and on time. Progent's project-based remote engineering services include:
How Your Hayward California Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk service options for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Call Center services are ideal for small organizations who lack the money or time to create an in-house Help Desk Call Center but who need quick access to a reliable Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the leading PSA tool for managing service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk consulting expertise can guide you in building an effective new Help Desk or improving your established organization, selecting or modifying Help Desk software to address the particular demands of your company, or adding temporary online personnel to work with your existing Call Center resources to deal with unusually busy events such as software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk team of seasoned network consultants provides your clients in Hayward California instant access to an effective support resource with extensive background offering telephone-based support and remote repair service for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center perception as a major enabler of business performance, and Progent's intent is to fix instead of simply track network issues.
Business Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Consulting Team can supply remote and in-depth engineering support and education in key application areas including ERP, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office Word, and MS Office Excel. For more about Progent's expertise, programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac professionals can support the imaginative facets of Macintosh computing by offering remote consulting support and training in graphics, audio, and video. Progent's consultants offer assistance in a variety of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific jobs like scanning or digitizing audio/video or building an audio/video post production studio.
Online Network and Server Monitoring Services
Progent can provide companies in Hayward California online computer system monitoring services based on MS Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your IT maintenance is proactive rather than reactive. By detecting emerging trouble spots before they grow into network outages, automated monitoring can ward off disruptive and costly network breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or environments that incorporate a combination of OS platforms.
To contact Progent about urgent phone-based help with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services