UNIX and Linux Phone-based Consulting for

For small and midsize companies located in Hayward California, Progent offers support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Microsoft technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging infrastructure issues, plus the services of CISSP and CISM-certified security consultants to handle advanced security design and business continuity preparedness.

Progent's remote support services offer exceptional value due to the fact that they have the practical background and the advanced technology to solve most information system issues rapidly. This reduces immediate expenses since solutions require fewer billable minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization saves even more with incidental expenses by reducing or avoiding network downtime and related costs stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management.

Progent's pricing model for remote support is structured to maximize the impact of your IT service dollar. Progent bills per minute for telephone-based consulting, so you owe only for the support that you receive. In contrast to many online support companies, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing eliminate situations where quick fixes somehow turn into substantial bills. Progent's skill at dealing with technical issues quickly results in your business conserving cash.

Progent's Online Service Tools
Through years of experience, Progent has refined a collection of optimized technologies and field-proven processes which ensure the maximum level of efficiency for online help and repair for small and midsize company information systems. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology enables the engineers of Progent's Technical Response Center to interface to your network without breaching network security.

Progent's sophisticated technical support reporting system keeps comprehensive histories for all service that Progent's clients have been provided. Progent's staff engineers have access to the history of assistance delivered to every Progent client by every consultant. This database of anomalies and solutions is organized as an easily accessible support database that allows Progent's online support experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and working associations with key industry leaders including Cisco and Microsoft make available additional extensive technical databases and permit fast access to manufacturers' internal product engineers with the result that Progent's remote consulting specialists can come up with the best solutions promptly.

Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone support in Hayward California or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Urgent Support.

Phone-based Support Services Available from Progent
Progent's phone-based consulting professionals offer advanced credentials in an extensive set of products and technologies. This broad range of capability allows Progent's engineers to manage practically any problem likely to crop up in a small company information system. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.

To support businesses with mixed-OS environments, Progent also provides access to consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and CISSP-ISSAP consultants.

Phone-based support services Offered by Progent to clients in Hayward include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a wide spectrum of computer technology such as system infrastructure, email solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified administration, and transitioning from older systems to current MS Windows or Linux-based solutions. Progent's team-oriented approach to solving network issues enables fast escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers service costs.

  Progent's UNIX and Linux consultants can provide emergency phone-based help for resolving problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux platforms for which Progent offers expert support include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network professionals, and validates an individual's networking knowledge at the master level. Cisco CCIEs know how to handle the most difficult issues surrounding network infrastructure planning, deployment, administration, protection, and repair. CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their depth of expertise permits them to solve even the most difficult problems rapidly. In common cases, less seasoned consultants can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Few support organizations make Cisco-qualified CCIEs available to support small and mid-size companies. Progent offers fast phone access to a Cisco-qualified CCIE so you can get immediate support for complex network problems that are impacting business efficiency but are beyond the scope of your ordinary IT service personnel. Progent's Cisco CCIE consultants can communicate with your computer system by means of sophisticated remote support tools to provide quick, secure, and economical analysis and remediation. Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading selection of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.

• Certified Windows Expertise
  Progent's Microsoft-expert online service experts can provide computer troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help your company with a wide variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 migration, Exchange Server 2013 consulting, Exchange 2010 maintenance, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 design and deployment, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server training, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent also can deliver a full array of online desktop consulting and support services including Windows 7 migration, preparing for to 64-bit workstation applications, configuring Office 2010, and streamlining desktop configuration.

• CISM and CISSP Certified Network Security Experts
  Progent's qualified CISM and CISSP network security engineers can provide a variety of security solutions that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your company to clean up quickly after a damaging breach. Security support services available from Progent cover comprehensive network security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; quick recuperation from malicious attacks; setting up firewalls; designing secure techniques for remote and mobile communication; protecting your messaging infrastructure against spam and directory harvest attacks; and offering round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers expert remote support to help businesses of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine physical IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.

• Call Center Services
  Progent's Help Desk support programs for small and midsize companies with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Call Center services are intended for smaller organizations who lack the resources to assemble and manage an internal Help Desk Call Center but who want quick response from a reliable Help Desk with professional telephone assistance as well as the in-depth expertise to escalate the most challenging problems to high-level consultants.

  Progent’s shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent’s shared Help Desk service is an advanced support solution built around the top professional services automation platform for managing service requests, ticketing, accountability, progress tracking, and reporting.

  Progent's Help Desk consulting support can support you in building an efficient new Call Center or improving your current one, selecting or modifying Help Desk software to meet the unique demands of your company, or adding occasional phone support personnel to work with your internal Help Desk group to deal with high-demand scenarios like software migrations, major upgrades, or rolling out brand new business software.

  Progent's Help Desk team of seasoned information technology experts offers your computer users in Hayward California fast communication with an effective support resource with years of experience offering phone help and remote repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center recognition as a key driver of company productivity, and Progent's goal is to solve and not merely annotate technical problems.

• Business Applications Support: Training, Development, and Integration
  Progent's Applications Consulting Group offers online advanced consulting expertise and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and Microsoft Excel. To learn more information about Progent's consulting, programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

  Progent's Mac experts can promote the artistic facets of Apple Mac computing by providing phone-based consulting services and training in imaging, audio, and video. Progent's support professionals offer expertise in a range of Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common procedures such as scanning or digitizing audio or video or putting together an audio/video production studio.

  Online Network Monitoring Services
  Progent offers businesses in Hayward California online network and server monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By anticipating possible trouble spots before they expand into crashes, system monitoring can head off stressful and expensive service breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that support a mix of platforms.

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.