For small and midsize businesses located in Hayward California, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex connectivity issues, plus the assistance of CISSP-certified security engineers to help with advanced security architecture and business continuity planning.
Progent's online technical support services represent exceptional value because they are equipped with the practical background and the advanced technology to solve the majority of information system issues rapidly. This lowers immediate costs since solutions require a smaller number of billable minutes. Online support also avoids the cost of sending an engineer to your office. Your organization benefits even more with incidental costs by minimizing or avoiding system downtime and related losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted executives.
Progent's pricing policy for remote help is designed to maximize the impact of your IT service investment. Progent bills per minute for telephone-based consulting, so you owe only for the services that you receive. In contrast to many remote support companies, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing do away with scenarios where fast solutions manage to turn into substantial bills. Progent's penchant for solving problems quickly translates into your business conserving money.
Progent's Remote Service Technologies
Over time, Progent has developed an arsenal of customized technologies and field-proven methodologies which promote the maximum degree of effectiveness for remote consulting and troubleshooting for small and midsize business computer systems. Progent offers secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology enables the consultants of Progent's Technical Response Center to interface to your company's system remotely without breaching corporate security.
Progent's advanced service database application keeps comprehensive documentation for the service that Progent's customers have received. Progent's team service personnel have access to the details of all help rendered to each Progent customer by every consultant. This archive of issues and repairs is stored as a conveniently retrievable internal knowledge base that enables Progent's remote support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and working relationships with key technology companies including Cisco and Microsoft permit access to other massive technical knowledge bases and allow fast access to vendors' in-house support staff so Progent's online service experts can find optimal solutions quickly.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Hayward California or to learn more about Progent's online support options, contact Progent at
Phone-based Network Support Services Provided by Progent
Progent's phone-based consulting experts possess credentials in an extensive set of products and technologies. This broad range of capability enables Progent's consultants to resolve almost any problem that may crop up in a small business network. Certificates held by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Professional.
To help clients with multi-operating system environments, Progent also offers the support of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Phone-based support services available from Progent to customers in Hayward include:
Progent's UNIX and Linux consultants can provide emergency online help for diagnosing problems affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Progent also offers a full array of remote PC desktop consulting and support services including Windows 7 migration help, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center consulting expertise can assist you in building an efficient new Help Desk Call Center or revamping your existing organization, selecting or enhancing Help Desk software products to meet the special demands of your business, or adding temporary phone support personnel to work with your in-house Call Center group during high-demand situations like software migrations, major updates, or installing new applications.
Progent's Help Desk staff of experienced information technology consultants gives your customers in Hayward California quick communication with a reliable network service group with substantial experience delivering phone support and remote troubleshooting for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk recognition as a crucial contributor to company productivity, and Progent's target is to resolve instead of merely report IT problems.
Progent's Mac professionals can nurture the imaginative elements of Mac environments by delivering phone-based help services and education in imaging, sound, and video. Progent's support professionals can provide expertise in a variety of Apple Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special jobs like scanning or digitizing audio or video or putting together an audio/video post production lab.
Remote Network Monitoring Services
Progent offers businesses in Hayward California online network and server monitoring services based on Microsoft System Center Operations Manager network monitoring, enhanced by Progent for your business so that your network maintenance is proactive and automated. By detecting emerging problems before they expand into network outages, remote monitoring can avoid disruptive and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks powered by multiple platforms.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
City | Address | Phone | Link |
Fremont | Fremont Executive Suites Newark, CA 94560 United States |
(510) 933-0400 | Fremont Network Support Services |
Hayward | 26250 Industrial Blvd Hayward, CA 94545 United States |
(510) 300-1400 | Hayward Network Support Services |
Morgan Hill | 18525 Sutter Blvd Morgan Hill, CA 95037 United States |
(408) 645-8400 | Morgan Hill Network Support Services |
Oakland | 1300 Clay Street Oakland, CA 94612 United States |
(510) 899-7400 | Oakland Network Support Services |
Palo Alto | 3790 El Camino Real Palo Alto, CA 94306 United States |
(650) 543-0400 | Palo Alto Network Support Services |
Pleasanton | 4695 Chabot Dr, Suite 200 Pleasanton, CA 94588 United States |
(925) 621-2400 | Pleasanton Network Support Services |
San Francisco | 388 Market Street San Francisco, CA 94111 United States |
(415) 321-5400 | San Francisco Network Support Services |
San Jose | 2570 N. First Street, 2nd Floor San Jose, CA 94131 United States |
(408) 240-9400 | San Jose Network Support Services |
San Mateo | 1900 S Norfolk, Suite 350 San Mateo, CA 94403 United States |
(650) 931-2400 | San Mateo Network Support Services |
Walnut Creek | 1261 Locust St Walnut Creek, CA 94596 United States |
(925) 362-2400 | Walnut Creek Network Support Services |