Immediate Online Support for Hayward California UNIX or Linux SystemsFor small and midsize businesses located in Hayward California, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex connectivity issues, plus the assistance of CISSP-certified security engineers to help with advanced security architecture and business continuity planning.

Progent's online technical support services represent exceptional value because they are equipped with the practical background and the advanced technology to solve the majority of information system issues rapidly. This lowers immediate costs since solutions require a smaller number of billable minutes. Online support also avoids the cost of sending an engineer to your office. Your organization benefits even more with incidental costs by minimizing or avoiding system downtime and related losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted executives.

Progent's pricing policy for remote help is designed to maximize the impact of your IT service investment. Progent bills per minute for telephone-based consulting, so you owe only for the services that you receive. In contrast to many remote support companies, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing do away with scenarios where fast solutions manage to turn into substantial bills. Progent's penchant for solving problems quickly translates into your business conserving money.

Progent's Remote Service Technologies
Over time, Progent has developed an arsenal of customized technologies and field-proven methodologies which promote the maximum degree of effectiveness for remote consulting and troubleshooting for small and midsize business computer systems. Progent offers secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology enables the consultants of Progent's Technical Response Center to interface to your company's system remotely without breaching corporate security.

Progent's advanced service database application keeps comprehensive documentation for the service that Progent's customers have received. Progent's team service personnel have access to the details of all help rendered to each Progent customer by every consultant. This archive of issues and repairs is stored as a conveniently retrievable internal knowledge base that enables Progent's remote support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and working relationships with key technology companies including Cisco and Microsoft permit access to other massive technical knowledge bases and allow fast access to vendors' in-house support staff so Progent's online service experts can find optimal solutions quickly.

Get Remote UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Hayward California or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Urgent Support.

Phone-based Network Support Services Provided by Progent
Progent's phone-based consulting experts possess credentials in an extensive set of products and technologies. This broad range of capability enables Progent's consultants to resolve almost any problem that may crop up in a small business network. Certificates held by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Professional.

To help clients with multi-operating system environments, Progent also offers the support of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Phone-based support services available from Progent to customers in Hayward include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services cover a broad spectrum of computer technology such as system infrastructure, messaging solutions, network and operational security, UNIX and Windows integration, VMware products for server hardware consolidation and easy management, and transitioning from older applications to current Windows or Linux-powered environments. Progent's group-based approach to solving network issues enables quick escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.

    Progent's UNIX and Linux consultants can provide emergency online help for diagnosing problems affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:

    • macOS and OS X
    • Solaris
    • IBM AIX Open UNIX
    • HP-UX
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux versions for which Progent offers expert support include:
    • RedHat Linux
    • SUSE
    • Debian-GNU
    • Slackware

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco CCIE Consultants for Hayward CaliforniaThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure professionals, and certifies a consultant's technical skills at the expert level. Cisco CCIEs know how to deal with the most stubborn problems encountered in network infrastructure design, deployment, maintenance, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration utilities and developing workarounds or identifying program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their broad expertise permits them to resolve even the most difficult problems quickly. In typical instances, less experienced consultants can wrestle for hours or days with the same tasks that a Cisco CCIE can resolve in minutes. Few consulting providers make Cisco CCIEs accessible to assist small and mid-size companies. Progent can provide quick phone access to a Cisco authorized CCIE so your company can get urgent assistance for severe network issues that are crippling business efficiency but are beyond the scope of your local network support resources. Progent's Cisco CCIE engineers can interface to your environment via sophisticated remote troubleshooting tools in order to provide efficient, safe, and affordable diagnosis and remediation. Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's market leading selection of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network solutions.

  • Certified Windows Experts
    Microsoft Windows Experts for Hayward CaliforniaProgent's Microsoft-expert online service experts offer computer troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can help you with a wide variety of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2019 deployment, MS Exchange Server 2016 migration, Exchange 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration consulting, SharePoint Server 2019 design and configuration, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, SBS Server consulting, and Windows Essentials cloud integration.

    Progent also offers a full array of remote PC desktop consulting and support services including Windows 7 migration help, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Certified System Security Professionals
    CISSP Premier System Security Experts for Hayward CaliforniaProgent's accredited CISM and CISSP security engineers can provide a variety of security services to enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help your business to recuperate rapidly after a damaging penetration. Security services available from Progent include: thorough security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recuperation from malicious attacks; integrating firewalls; building secure mechanisms for off-site and mobile connectivity; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote consulting services to help organizations of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your IT team to design and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud integration services such as Microsoft 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT projects that small businesses often request. Billing charges for longer-term consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important fields of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
  • Help Desk Call Center Expertise
    Progent's Call Center programs for small businesses with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are designed for smaller companies who don't have the money or time to create an in-house Help Desk but who want quick access to a reliable Help Desk with proficient telephone assistance as well as the in-depth expertise to escalate complex problems to advanced engineers.

    Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Call Center consulting expertise can assist you in building an efficient new Help Desk Call Center or revamping your existing organization, selecting or enhancing Help Desk software products to meet the special demands of your business, or adding temporary phone support personnel to work with your in-house Call Center group during high-demand situations like software migrations, major updates, or installing new applications.

    Progent's Help Desk staff of experienced information technology consultants gives your customers in Hayward California quick communication with a reliable network service group with substantial experience delivering phone support and remote troubleshooting for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk recognition as a crucial contributor to company productivity, and Progent's target is to resolve instead of merely report IT problems.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts Team provides online and in-depth consulting support and training in specific application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, Microsoft Word, and Microsoft Office Excel. To read more information about Progent's expertise, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.

    Progent's Mac professionals can nurture the imaginative elements of Mac environments by delivering phone-based help services and education in imaging, sound, and video. Progent's support professionals can provide expertise in a variety of Apple Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special jobs like scanning or digitizing audio or video or putting together an audio/video post production lab.

    Remote Network Monitoring Services
    Progent offers businesses in Hayward California online network and server monitoring services based on Microsoft System Center Operations Manager network monitoring, enhanced by Progent for your business so that your network maintenance is proactive and automated. By detecting emerging problems before they expand into network outages, remote monitoring can avoid disruptive and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks powered by multiple platforms.

How Your Hayward California Company Can Contact Progent's Online Support Experts
To contact Progent about urgent online help with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont Fremont Executive Suites
Newark, CA 94560
United States
(510) 933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
United States
(510) 300-1400 Hayward Network Support Services
Morgan Hill 18525 Sutter Blvd
Morgan Hill, CA 95037
United States
(408) 645-8400 Morgan Hill Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
United States
(510) 899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
United States
(650) 543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
United States
(925) 621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
United States
(415) 321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
United States
(408) 240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
United States
(650) 931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
United States
(925) 362-2400 Walnut Creek Network Support Services




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    Progent can assist your business to understand the many subscription plans available with Microsoft 365, formerly called Office 365, and integrate your network with Microsoft 365 in a way that delivers maximum business value. Progent supports multi-vendor environments that include Windows, macOS or OS X, and Linux software. Progent can also help you to create and manage hybrid solutions that seamlessly integrate local and cloud resources.

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    Progent's Microsoft-Premier SQL Server engineers can provide a range of services to help small businesses to plan, deploy, administer, and troubleshoot Microsoft SQL 2008 systems so that they receive the optimum strategic advantage from this state-of-the-art database management platform. In addition, Progent offers expertise for network architecture, company-wide protection, and software development to optimize the strategic advantage of your SQL Server 2008 investment.

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    Progent's certified Cisco network security consultants offer expert PIX and ASA Firewall consulting support including infrastructure design, integration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers strong user and software policy enforcement, mutlivector attack protection, and safe connectivity services. Ranging from compact, plug-and-play desktop appliances for small and home offices to scalable enterprise-level appliances, Cisco PIX and ASA Firewalls offer a high level of protection, performance, and high availability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built platform, eliminating common OS-specific security holes.

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    Cisco's Catalyst Wi-Fi controllers streamline the administration of wireless LANs by unifying the configuration and management of Wi-Fi APs, optimizing Wi-Fi performance by reducing the effect of radio frequency congestion, improving wireless availability with rapid failover, and strengthening data security by detecting cyber threats and filtering network traffic based on user class and location. Progent's Wi-Fi consultants can assist your business to configure Cisco wireless LAN controllers to manage wireless networks of all sizes. Progent can help you to administer and troubleshoot your current Cisco Wi-Fi solution or carry out an efficient transition to Cisco's modern wireless controller solutions.

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    Fortinet FortiGate next-generation firewalls (NGFWs) are leaders in offering top performance for SSL inspection. Progent's Fortinet firewall consultants can assist you to configure your Fortinet security appliances to protect your IT assets at the enterprise perimeter, within the data center, at branches, and in the cloud.

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    Progent's consultants can help you to plan and implement an efficient move from onsite Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that uses Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity management for both onsite and cloud assets.

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    Progent offers two low-cost service packages intended to enable small companies to get a professional network security evaluation from a certified security consultant. With Progent's External Security Inventory Scan, an engineer administers an extensive examination of your network from outside your firewall to uncover potential weaknesses in the security posture you present to the public. With Progent's Internal Security Inventory Scan, a security expert runs a network scan from an authorized computer inside your firewall to uncover vulnerabilities to internal threats. The two security inventory packages are set up and run from a protected external site.

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    Progent's Duo services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo supports one-tap identity verification on iOS, Android, and other personal devices.

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    System Center 2016 Data Protection Manager offers automatic backup and easy recovery capabilities for Microsoft environment. SCDPM 2016 offers application-aware backup for key platforms such as Microsoft SQL Server, Exchange Server and SharePoint, protects Windows and Linux VMs, supports virtual machines hosted by Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified experts can help organizations of any size to design, implement, administer, and repair an enterprise-wide backup/recovery system powered by Data Protection Manager 2016. Progent can assist you to migrate from a previous version of DPM or from a legacy solution, and Progent can tune your SCDPM 2016 environment for on local, hosted, cloud or hybrid deployment models. Progent offers online or onsite consulting expertise and can provide as-needed expertise to resolve challenging issues or provide end-to-end project management or co-management support to help you finish your Data Protection Manager 2016 initiative on time and within your budget.

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    Progent's Microsoft-certified consultants can provide online and on-premises expertise for companies of all sizes to evaluate the benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help your business to plan a local, cloud-based or hybrid topology; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office or Microsoft 365; set up high-availability mechanisms; interface Skype for Business with your PSTN gateway; and interface with other communication systems like Cisco Video Interop Server. Progent's certified network security consultants can assist you create and validate a security strategy for your Skype for Business solution that is compliant with regulatory requirements.

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    Progent's Microsoft experts provide small and medium size businesses enterprise-grade consulting services for Systems Management Server and Configuration Manager, Microsoft's standard tools for change and deployment management. Configuration Manager 2007 is Microsoft's new name for the change management platform formerly called SMS Server. System Center Configuration Manager provides a range of new features to Systems Management Server including full automation, built-in Windows Vista Windows Server 2008 support, NAP security support, and boot image management. Progent's certified consulting professionals can show you how to use Systems Management Server or Configuration Manager economically for streamlined operating system and application software deployment, security patch control, software metering, and software license compliance. Progent's consultants can also help you to migrate efficiently from Microsoft Systems Management Server 2003 to System Center Configuration Manager.

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    Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small company's production servers in a solution that gives the maximum level of dependability and scalability and is in addition easy to transfer to any data center. ProSight Virtual Hosting options are based upon mature virtualization technologies that allow small businesses with multi- platform environments to save dramatically on the costs of capital investments, system support, and IT administration while achieving enterprise-class fault tolerance and an unmatched degree of vendor independence.

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    Progent's Cisco-certified IT consultants can help you create an affordable, 24x7 Internet configuration solution that can deliver non-stop Internet access via a broad array of high availability Internet network technologies including high availability BGP, automatic fail-over, and multiple ISPs. Progent can provide CCIE professionals to show you how to utilize the latest techniques for high availability Internet access to create a cost-effective, fully redundant Internet interface with automatic failover and other features to create non-stop Internet connections.

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