Immediate Online Technical Support for Hayward California Computer Systems
Fast Phone Consulting for Hayward NetworksFor organizations located in Hayward California, Progent offers online support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking problems, as well as the assistance of CISSP-certified security experts to handle advanced security design and troubleshooting issues.

Progent's remote support experts offer exceptional value because they possess the practical experience and are equipped with the sophisticated tools required to resolve most network problems rapidly. Efficient support lowers direct expenses since solutions accumulate fewer billable consulting minutes. Remote support also avoids the expense of sending a consultant to your office. Your organization saves even more with indirect expenses by reducing or eliminating network downtime and related costs resulting from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced remote technical support expertise is especially helpful for organizations that are dependent on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.

Progent's pricing model for online help is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe just for the services that you actually get. In contrast to many online service firms, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where fast repairs manage to turn into big bills. Progent's skill at handling problems efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a set of optimized tools and field-proven methodologies which allow the maximum level of efficiency for online help and repair for information networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's online support team to communicate with your company's network remotely without violating system security.

Progent's proven technical support database application maintains extensive documentation for the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the history of assistance provided to each customer by every Progent consultant. This database of trouble tickets and solutions is structured as an easily exploitable proprietary knowledge base that enables Progent's online technical experts to communicate their experiences company-wide to ensure that the quality of Progent's technical support grows daily. Progent's extensive list of accreditations and working associations with important industry leaders such as Cisco and Microsoft make available additional extensive technical support databases and permit fast response from vendors' internal product engineers so Progent's online consulting specialists can find the best solutions in the least time.

Online support services available from Progent to companies in Hayward California include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the world's leading corporations. The ProSight suite of network monitoring and management services addresses all key facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the entire malware attack progression including protection, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital files, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to deliver centralized management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that all looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for special IT programs. Progent's charges for longer-term consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important areas of computer technology allows clients to complete critical initiatives within budget and on time. Progent's special online engineering services include:

  • Help Desk Support
    Progent's Help Desk support alternatives for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk consulting support can aid you in establishing an effective new Help Desk Call Center or improving your existing organization, evaluating or enhancing Call Center application software to handle the unique requirements of your business, or adding temporary phone support personnel to reinforce your in-house Help Desk Call Center group during demanding scenarios like software transitions, mass updates, or rolling out new applications.

    Progent's Help Desk staff of experienced network consultants gives your clients in Hayward California quick assistance from a dependable support resource with substantial background delivering phone support and online repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center recognition as a key contributor to company performance, and Progent's goal is to solve and not just report network issues.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Consulting Team offers phone-based advanced engineering support and training in specific business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Hayward California online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your environment so your IT maintenance is proactive and automated. By spotting potential issues before they result in crashes, automated monitoring can avoid disruptive and costly network breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments that support multiple OS platforms.
How Your Hayward Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in Hayward California, Progent's phone-based network support engineers can deliver professional and cost-effective system help whenever your organization needs it. Long experience offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online access tools to fix IT problems rapidly while eliminating the expense and lost time associated with in-person support visits.

Even if your Hayward business has a regular freelance support technician or maintains a full time IT staff that know how to deal with common computer problems, Progent’s Microsoft certified engineers can offer an easy and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to solve sudden network emergencies or especially complex integration problems.

Advantages of Progent's IT Support for Organizations in Hayward California
Progent's remote IT consulting services allow your Hayward company to realize the advantages of timely, enterprise-level network support without the cost of maintaining a full-time IT organization. Your network will acquire greater business worth by being increasingly available, productive, and protected. Benefits to your company include:

  • Seamless virtual extension of your on-site IT resources
    For most businesses in Hayward California, nearby computer service resources, whether represented by freelance consultants or an internal IT staff, can resolve typical technical problems. On the other hand, serious problems can spring up when local resources are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your usual service technicians. In these situations, Progent's online service specialists give you an easy, quick, and budget-friendly way to augment your local resources and to convey valuable knowledge to increase your capability to deal with future problems locally.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller companies often rely on individual freelance service providers. While independent service people carry smaller internal costs than big service organizations and can afford to charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another client, sick, on a trip, or in class, the lack of backup personnel may force your company to wait for assistance during an emergency. As your network grows, network downtime and trouble with vital applications are more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of backup support experts to insure your IT system remains available.

  • Create a Scalable Foundation for Smooth Expansion
    Companies typically begin with an IT system implemented on a modest budget. Lacking a strong framework, band-aid repairs often get thrown onto an unstable foundation. As a company grows, stability and expandability problems can impede the success of the organization. Such badly built systems need careful analysis, smart long-term planning, and wide technical expertise to evolve to a network infrastructure that can provide the stable foundation to meet critical business demands and ease future expansion.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller companies require guidance and technical education to navigate through an ever more complex maze of product alternatives available for promoting business growth and improving efficiency. These companies hardly need a computer consultant who is attempting to sell a specific vendor's technology. IT consulting and product selling can lead to a scenario where the proposed solution is built around a predetermined technology rather than the true requirements of a business. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to match technical expertise with the best interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical expertise, fine tuned remote support software, and familiarity with enterprise networking enable businesses to escape the limitations associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

How Does Our Company Start Receiving Remote Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.



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