Fast Remote Support for Hayward California IT Networks
For organizations located in Hayward California, Progent provides online support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security experts to handle advanced security architecture and troubleshooting jobs.
Progent's remote support engineers provide excellent leverage because they have the practical background and are equipped with the advanced technology necessary to solve the majority of information system issues quickly. Efficient support lowers direct costs since solutions accumulate minimal chargeable consulting minutes. Remote help also eliminates the expense of sending an engineer to your location. Your organization benefits even more with indirect expenses by reducing or eliminating network downtime and associated losses due to business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's advanced online consulting experience is particularly valuable for businesses that rely on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.
Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you are invoiced only for the support that you actually get. In contrast to many remote service companies, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for pricing prevent situations where speedy. minor repairs somehow turn into substantial invoices. Progent's skill at handling technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an array of customized technologies and field-tested methodologies that permit the highest degree of efficiency for remote help and troubleshooting for information networks of any size. Progent provides secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's online support team to communicate with your network remotely without breaching corporate security.
Progent's powerful customer support reporting application keeps thorough histories of the support that Progent's customers have been provided. Progent's authorized service personnel have access to the history of services delivered to each client by every Progent engineer. This history of trouble tickets and resolutions is structured as a quickly exploitable proprietary database that permits Progent's online support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's extensive list of accreditations and working relationships with major technology companies such as Cisco and Microsoft open up additional massive technical support knowledge bases and allow priority response from manufacturers' internal engineering staff so Progent's online consulting experts can arrive at the best solutions in the least time.
Online services available from Progent to customers in Hayward California include:
Authorized Windows Experts
Progent's Microsoft-expert online service engineers offer computer system problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help you with a wide variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration consulting, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of affordable desktop services to help your company to install, integrate, troubleshoot, and manage workstations and laptops powered by Windows. Progent's desktop support services include offering Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the administration of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking professionals, and indicates a consultant's networking knowledge at the expert level. CCIEs know how to handle even the most difficult issues surrounding network design, installation, maintenance, security, and problem solving. Cisco CCIEs work closely with Cisco's internal support staff in isolating problems with IOS Software network management utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs provide excellent value because their deep experience enables them to solve problems rapidly. In common instances, less qualified consultants can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can communicate with your network by means of advanced on-line troubleshooting technology in order to perform fast, safe, and economical analysis and remediation.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's Cisco CCIEs can provide help for all of Cisco's popular selection of networking devices by offering consulting services that include:
CISSP and ISSAP Certified Network Security Specialists
Progent's accredited CISM and CISSP cybersecurity experts can provide a range of security solutions that can improve the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist your company to recover quickly following a serious breach. Security solutions offered by Progent cover thorough information security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious attacks; installing firewalls; designing safe architectures for remote and mobile connectivity; guarding your email system from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting services to help companies of any size integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that utilize local IT assets as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable workflow for recovering services quickly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and patches and can produce reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based support services to address a broad range of computer technologies such as system infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Windows integration. For server economization and easy administration in networks that include Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with migration from older systems to Microsoft Windows or Linux solutions. Progent's group-based approach to resolving network problems promotes fast escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can provide urgent remote assistance troubleshooting problems affecting UNIX/Linux networks based on leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology used by some of the industry's top enterprises. Progent's ProSight suite of outsourced network management services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide web-based control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT programs. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's special remote consulting solutions include:
How Your Hayward Business Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Help Desk Call Center programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging issues.
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation tool for managing service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned network experts provides your clients in Hayward California fast access to an efficient network service group with years of experience offering phone help and online repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center perception as a key enabler of business efficiency, and Progent's goal is to fix instead of just report technical issues.
- Applications Support: Education, Programming, and Integration
Progent's Applications Experts Team can supply phone-based advanced engineering expertise and training in key application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out additional information about Progent's expertise, customization, and education offerings, refer to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Hayward California remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your environment so your IT maintenance is proactive and automated. By spotting looming issues before they expand into network outages, remote monitoring can head off inconvenient and expensive network crises. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems based on multiple operating systems.
To contact Progent about urgent remote support with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Hayward California, Progent's phone-based network support specialists can deliver effective and affordable system support the moment your company needs it. More than 15 years of providing online repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to repair network problems rapidly while eliminating the expense and lost time associated with in-person service calls.
Even if your Hayward organization relies on a regular independent support technician or maintains a full time organization that can handle ordinary network problems, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either lack the availability or the experience to handle sudden system emergencies or especially tough integration projects.
Features of Progent's Online Computer Services for Hayward California
Progent's online support, remote troubleshooting, network security consulting, and system management services offer companies in Hayward California the greatest leverage for your support budget. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk call center support and system management, Progent's experts can deliver your business enterprise-level network support while permitting you to avoid the cost and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Hayward California and is also ideal for networks in more remote areas that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a broad selection of Microsoft support tools, technical information, and on-going education.
- By the Minute Rates to Reduce Expenses
Progent provides online help on a by-the-minute billing plan, so you pay only for the support you receive. Progent has no minimum fee for phone help and imposes no ongoing subscription fee for support services delivered during regular working hours. This protects you from facing big invoices for simple repairs.
- Availability of Cisco Certified Network Design Experts
Progent's certified experts for Cisco can provide help from on-staff professionals with skill in planning, implementing, and troubleshooting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's core support services include technology integration, Microsoft Exchange Server expertise, network security planning, and Co-managed Help Desk services. Progent's Experts Team can provide in-depth consulting expertise in specific application areas. Help available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Training
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and SQL Server 2014 Software Development and Troubleshooting
Oracle Project Management and Application Development
MySQL Project Management and Software Development
Apple Mac Consulting
Amazon Marketplace Web Service Programming and Debugging
By offering a convenient centralized resource for network generalists and specialists, Progent is able to tailor fast, cost-effective, and thorough information technology solutions that address the unique requirements of your business.
- State of the Art Remote Access Software
Secure online connectivity permits Progent's support experts to observe exactly what your customers see. This makes it possible to produce fast solutions to issues that might otherwise require a costly onsite service call. Effective remote access tools and experienced engineers combine to allow Progent to repair most IT issues rapidly and economically. Progent is an industry leader in online support and automated system analysis.
- Compatibility with Popular VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24-hour Service for High Network Availability
For companies with line-of-business applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed specifically for budget-constrained offices whose workers require immediate recourse to a Help Desk service with expert telephone support and full escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical knowledge, fine tuned remote support software, and understanding of enterprise networking enable offices to avoid the limitations of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Network Support from Progent?
- Certified Knowledge of Microsoft's Entire Family of Servers
Progent can provide world-class support for Microsoftís powerful server platforms with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Windows Server 2008 upgrades, Windows 2003 maintenance, Microsoft Exchange 2019 integration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises visits by the minute. As a result, you pay only for received services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no minimum charge and requires no monthly commitment for services delivered during regular working hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be tempted to allow minor problems to fester.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation sent by every consultant to each customer. The practice of detailing and organizing service activity allows more efficient service and eliminates a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only support companies to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your information network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.