Fast Remote Support for Hayward California IT Networks
Urgent Remote Support for Hayward NetworksFor organizations located in Hayward California, Progent provides online support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote support engineers provide excellent leverage because they have the practical background and are equipped with the advanced technology necessary to solve the majority of information system issues quickly. Efficient support lowers direct costs since solutions accumulate minimal chargeable consulting minutes. Remote help also eliminates the expense of sending an engineer to your location. Your organization benefits even more with indirect expenses by reducing or eliminating network downtime and associated losses due to business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's advanced online consulting experience is particularly valuable for businesses that rely on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.

Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you are invoiced only for the support that you actually get. In contrast to many remote service companies, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for pricing prevent situations where speedy. minor repairs somehow turn into substantial invoices. Progent's skill at handling technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an array of customized technologies and field-tested methodologies that permit the highest degree of efficiency for remote help and troubleshooting for information networks of any size. Progent provides secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's online support team to communicate with your network remotely without breaching corporate security.

Progent's powerful customer support reporting application keeps thorough histories of the support that Progent's customers have been provided. Progent's authorized service personnel have access to the history of services delivered to each client by every Progent engineer. This history of trouble tickets and resolutions is structured as a quickly exploitable proprietary database that permits Progent's online support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's extensive list of accreditations and working relationships with major technology companies such as Cisco and Microsoft open up additional massive technical support knowledge bases and allow priority response from manufacturers' internal engineering staff so Progent's online consulting experts can arrive at the best solutions in the least time.

Online services available from Progent to customers in Hayward California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology used by some of the industry's top enterprises. Progent's ProSight suite of outsourced network management services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide web-based control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT programs. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging issues.

    Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation tool for managing service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned network experts provides your clients in Hayward California fast access to an efficient network service group with years of experience offering phone help and online repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center perception as a key enabler of business efficiency, and Progent's goal is to fix instead of just report technical issues.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Experts Team can supply phone-based advanced engineering expertise and training in key application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out additional information about Progent's expertise, customization, and education offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Hayward California remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your environment so your IT maintenance is proactive and automated. By spotting looming issues before they expand into network outages, remote monitoring can head off inconvenient and expensive network crises. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems based on multiple operating systems.
How Your Hayward Business Can Contact Progent's Online Service Experts
To contact Progent about urgent remote support with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Hayward California, Progent's phone-based network support specialists can deliver effective and affordable system support the moment your company needs it. More than 15 years of providing online repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to repair network problems rapidly while eliminating the expense and lost time associated with in-person service calls.

Even if your Hayward organization relies on a regular independent support technician or maintains a full time organization that can handle ordinary network problems, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either lack the availability or the experience to handle sudden system emergencies or especially tough integration projects.

Features of Progent's Online Computer Services for Hayward California
Progent's online support, remote troubleshooting, network security consulting, and system management services offer companies in Hayward California the greatest leverage for your support budget. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk call center support and system management, Progent's experts can deliver your business enterprise-level network support while permitting you to avoid the cost and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical knowledge, fine tuned remote support software, and understanding of enterprise networking enable offices to avoid the limitations of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

How Does Our Company Begin Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.



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    Progent's ProSight Email Guard solution uses the technology of top data security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall.

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    Progent offers several basic types of Call Center services : Microsoft Helpdesk Outsourcing Support Services, Virtual Help Desk Support, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft and Cisco experts gives your customers convenient access to a dependable support group with years of experience delivering phone support and online troubleshooting for networks based on Microsoft technology. Progent's concentration is on giving the support Helpdesk a positive image as a key contributor to company productivity. Progent's target is to resolve rather than merely report problems.

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    In conducting IT projects for enterprise customers, Progent follows a structured methodology based on defined milestones in order to achieve financial, timing and technical goals while minimizing business disruption. Progent's Enterprise Services Methodology utilizes accepted project management procedures based on the best practices described by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture recommendations, test models, design adjustments, and professional implementation. All facets are documented to make available a comprehensive summary of IT services delivered and to assist in downstream system maintenance.

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    Progent is a leader in cost-effectively providing enterprise-class network help to small companies. Progent's success in handling the IT service needs of the chronically underserved small company market is the combined result of key technical and operational breakthroughs that have eliminated much of the traditional costs out of managing IT service, added unmatched technical expertise into the IT service mechanism, and dramatically accelerated the repair process.

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    Cisco's Meraki line of access and aggregation switches are intended for sites that go from branch offices to large campuses. Progent's Cisco-certified CCIE consultants offer cost-effective remote consulting to assist your company to plan and deploy a productive network architecture that incorporates Meraki switches, streamline network administration with Meraki's cloud-based management tools, set up policies to ensure compliance, develop and validate a disaster recovery plan, and resolve technical issues associated with any facet of your Meraki deployment. Progent can also assist your company to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi APs to create a cohesive networking infrastructure.

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    SQL Server 2005 offers powerful, familiar tools to IT experts as well as to information workers, reducing the complexity of designing, deploying, administering, and using enterprise information and database programs on platforms ranging from mobile devices to corporate data systems. The sophistication and integration requirements of Microsoft SQL Server 2005 call for an IT consulting firm with real-world expertise and wide knowledge in planning and deploying data-driven, end-to-end business technology applications. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft technology, assures you success in planning, configuring and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.

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    For smaller companies, computer security and information assurance and regulatory compliance is too complicated to stay ahead of yet too risky to overlook. The largest largest enterprises have been hacked, and the leading cloud services have on occasion been taken down. It looks as though there's no place to run. Progent has made it economical for small and midsize companies to carry out vital IT security projects effectively by providing the benefit of billable time to the nearest minute without any minimum billing for online help. This means you can have access to a world-class computer consultant to provide precisely the help you need when you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP certified consultants can help you with any aspect of system security including security audits, virus defense and recovery, spam and email content filtering, email data loss prevention, regulatory compliance reporting, and designing a complete security strategy.

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    Barracuda Backup is an affordable, subscription-based backup and disaster recovery platform for small and mid-size businesses. A Barracuda Backup deployment can include a purpose-built physical storage device built by Barracuda or a virtual appliance with comparable functionality but which uses your own storage infrastructure. Barracuda Backup protects vital business data produced on-premises, at one or multiple remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts offer a broad range of consulting support services to assist your business to plan, integrate, manage and repair a backup and disaster recovery solution built on Barracuda Backup.

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    Progent can help you plan and execute a smooth migration to Microsoft Dynamics GP so that you preserve your data, strengthen your protection, modernize your management reporting, take complete advantage of Microsoft Office integration, and minimize business interruption by creating and following a smart migration strategy. Progent can also help train new Microsoft Dynamics GP 2010 users so you don't waste productivity. Progent can enhance your company reports and management analytics by offering Crystal Reports consulting, FRx programming, and Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server solutions, and designing with VBasic, XML and other platforms make it possible to create specialized business software and eCommerce programs that integrate seamlessly with Dynamics GP 2010/Great Plains 2010.

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