Fast and Affordable Remote Technical Support for Hayward California Computer Networks
Immediate Phone Help for Hayward SystemsFor organizations in Hayward California, Progent provides online help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve complex networking issues, as well as the assistance of CISSP-accredited security experts to handle high-level security architecture and diagnostic jobs.

Progent's remote support experts offer excellent value due to the fact that they possess the real-world background and have access to the sophisticated tools necessary to solve most network problems quickly. Efficient support reduces direct costs since service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your company benefits additionally in incidental expenses by reducing or avoiding network downtime and related costs stemming from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's advanced remote technical support experience is particularly helpful for organizations that rely on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.

Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are invoiced exclusively for the support that you actually get. In contrast to typical remote service organizations, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean model for billing prevent scenarios where quick solutions manage to turn into substantial bills. Progent's penchant for dealing with technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies that ensure the maximum degree of effectiveness for remote engineering help and repair for computer systems of any size. Progent's online support team can access your company's system without breaching network security.

Progent's sophisticated service reporting application includes detailed histories of all service that Progent's customers have received. Progent's staff consultants have access to the history of all help delivered to every client by any Progent consultant. This database of issues and responses is structured as a readily exploitable internal database that permits Progent's remote technical experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and close associations with major industry leaders including Cisco and Microsoft open up other massive technical support knowledge bases and allow fast access to manufacturers' in-house engineering staff with the result that Progent's remote consulting experts are able to come up with the most efficient solutions in the least time.

Online support services provided by Progent to businesses in Hayward California include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, subscription-based managed services designed to allow small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight series of network management outsourcing services addresses all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt productivity. Find out more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for monitoring and managing your client-server infrastructure by providing tools for streamlining common tedious jobs. These can include health monitoring, update management, automated remediation, endpoint setup, backup and restore, A/V defense, remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alarm to your specified IT management staff and your assigned Progent technical consultant so emerging problems can be fixed before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time reporting tools designed to integrate with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore product vendors to create ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and allow transparent backup and rapid recovery of critical files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss caused by hardware breakdown, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed backup services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to provide centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Google Android, and other personal devices. Using 2FA, whenever you log into a secured application and enter your password you are requested to confirm your identity on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide selection of devices can be used for this added form of authentication such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register multiple validation devices. To find out more about Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Call Desk: Outsourced and Shared Help Desk Services
    Progent's Shared Help Desk Service provides a seamless supplement to your corporate network support organization. End user interaction with the Help Desk, provision of support services, issue escalation, ticket generation and tracking, performance metrics, and maintenance of the support database are consistent whether incidents are taken care of by your core network support group, by Progent, or by a combination. You have unrestricted flexibility to expand or shrink your part of support work as needed. Progent takes care of startup deployment and onboarding of the professional services automation (PSA) software plus workflow documentation, validation and education. To find out more about ProSight Co-Managed Call Desk, see ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire threat progression including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving information system. Besides maximizing the security and reliability of your IT environment, Progent's software/firmware update management services permit your in-house IT team to concentrate on more strategic initiatives and activities that derive the highest business value from your network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup system that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology programs. Billing charges for longer-term consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these important fields of information technology allows customers to complete major projects economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Services
    Progent's Call Center programs for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the top professional services automation tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk Call Center team of veteran information technology consultants gives your customers in Hayward California quick access to a reliable technical support resource with substantial experience offering telephone-based support and remote troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center the reputation as a significant contributor to business success, and Progent's intent is to fix and not merely track network issues.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff can supply phone-based professional consulting expertise and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications including CRM, Office Project, Office Word, and Microsoft 365 Excel. To learn more information about Progent's consulting, custom programming, and education offerings, visit Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center2, expand or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Hayward California remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can adapt Operations Manager for your business so your IT support is proactive and automated. By anticipating possible problems before they grow into crashes, automated monitoring can minimize inconvenient and expensive network breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that support a combination of operating systems.
How Your Hayward Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For companies and startups in Hayward California, Progent's online network support engineers are ready to provide effective and affordable system support the instant your company requires it. Over two decades of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access technology to solve network problems rapidly while eliminating the expense and lost productivity that comes with on-site service calls.

Even if your Hayward company works with a regular independent support technician or maintains an in-house organization that know how to deal with typical network problems, Progent's Microsoft certified engineers can provide an easy and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to address unexpected system crises or particularly complex integration projects.

Benefits of Progent's Network Help for Businesses in Hayward California
Progent's remote IT consulting services allow your Hayward business to experience the benefits of immediate, expert IT support without the expense of managing a full-time IT staff. Your information system will acquire added business value by becoming more available, productive, and secure. Benefits to your business include:

  • Seamless virtual extension of your local support resources
    For most companies in Hayward California, nearby computer service resources, whether represented by independent consultants or a full-time IT staff, can resolve the majority of technical issues. However, IT crises might strike when your regular support personnel are overstretched or absent, and some trouble may stem from technology that is unfamiliar to your local service personnel. In these situations, Progent's online support professionals offer an easy, fast, and affordable way to augment your local resources and to transfer valuable knowledge to increase your ability to deal with future problems locally.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller offices commonly depend on independent freelance consultants. While freelance consultants have less internal costs than big service organizations and can often charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the absence of backup personnel may force your business to wait for help during an emergency. As your company grows, network downtime and problems with vital software are more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of reserve service expertise to insure your IT system remains available.

  • Build a Solid Foundation for Seamless Growth
    Businesses often begin with an IT architecture implemented on a shoestring budget. Lacking a strong framework, slap-dash fixes can get thrown on top of a shaky foundation. When a network grows, stability and scalability problems can hinder the success of the organization. Such poorly built systems need proper assessment, smart strategic planning, and extensive IT knowledge to upgrade to a system architecture able to offer the stable foundation to meet current business requirements and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller organizations require advice and technical education to navigate through an increasingly complex array of product alternatives available for promoting business success and improving productivity. Businesses do not need a computer engineer who is trying to sell a specific vendor's technology. IT support and product selling can lead to a situation where the proposed solution is built around a profitable product rather than the true requirements of a client. Progent avoids these conflicts by offering only services rather than products. This enables Progent to align IT consulting with the best needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT background, refined remote support software, and understanding of corporate IT enable offices to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry experience, at the front lines of IT service, performing a broad variety of IT tasks for an extensive mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This means that you get not just expert IT capability, but also a consultant with proven approaches for using technical knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site help per minute. Consequently, you are invoiced only for received services. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no minimum charge and asks no retainer for services provided during regular business hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast repairs so you will not be forced to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent has little competition. Businesses who utilize familiar independent consultants or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, protected, and efficient.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only support companies to offer 24x7 system tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your IT network from stressful and expensive service disruptions.
How Does My Business Start Receiving Remote Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.



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