Immediate Remote Support for Hayward California Computer Systems
Fast Remote Help for Hayward SystemsFor businesses in Hayward California, Progent offers remote support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and diagnostic jobs.

Progent's online technical support engineers provide exceptional value because they possess the practical background and have access to the advanced technology required to solve the majority of network problems quickly. Efficient support lowers direct expenses because solutions accumulate minimal billable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your company benefits additionally in incidental expenses by minimizing or eliminating system outages and associated losses due to business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive online technical support experience is especially valuable for businesses that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's pricing model for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the support that you actually get. In contrast to many remote support companies, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and simple model for billing prevent scenarios where speedy. minor repairs manage to turn into major tabs. Progent's penchant for solving problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a collection of customized technologies and field-tested processes which ensure the maximum level of effectiveness for online help and troubleshooting for IT systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's Technical Response Center to connect to your company's environment remotely without compromising corporate security.

Progent's sophisticated technical support database system maintains detailed documentation describing the support that Progent's customers have been provided. Progent's team engineers have access to the specifics of support delivered to each client by every engineer. This archive of problems and resolutions is structured as a quickly accessible proprietary knowledge base that allows Progent's remote technical experts to share their experiences company-wide to make sure that the efficiency of Progent's support improves daily. Progent's advanced certifications and close relationships with important industry leaders such as Cisco and Microsoft open up other extensive technical databases and permit fast access to vendors' internal engineering staff so Progent's remote service experts can come up with the most efficient resolutions in the least time.

Online technical services available from Progent to customers in Hayward California include:

Progent's ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the world's leading corporations. Progent's ProSight series of network monitoring and management services covers all critical facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the entire threat lifecycle including protection, identification, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology vendors to create ProSight Data Protection Services (DPS), a family of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup processes and enable non-disruptive backup and fast recovery of vital files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by hardware breakdown, natural calamities, fire, malware such as ransomware, human mistakes, ill-intentioned employees, or application bugs. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed backup services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a versatile and affordable solution for assessing, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. Besides optimizing the security and reliability of your IT environment, Progent's patch management services permit your in-house IT team to focus on more strategic projects and tasks that deliver maximum business value from your network. Read more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a secured application and give your password you are asked to confirm who you are via a device that only you have and that is accessed using a separate network channel. A broad range of out-of-band devices can be used for this second means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate several validation devices. For details about ProSight Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time reporting tools created to integrate with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to deliver web-based management and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so all potential issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is intended to assess your organization's ability either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup system that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these important areas of computer technology allows customers to execute critical projects economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all aspects of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk consulting expertise can aid you in establishing an efficient new Help Desk Call Center or enhancing your established organization, identifying or customizing Help Desk Call Center software to meet the particular needs of your company, or adding temporary online personnel to work with your in-house Help Desk Call Center team during unusually busy events like software migrations, major updates, or installing new applications.

    Progent's Help Desk Call Center team of veteran information technology professionals offers your workers in Hayward California instant assistance from a large network service group with years of experience providing phone support and online repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk recognition as a major enabler of business success, and Progent's intent is to solve instead of simply annotate IT problems.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Experts Team provides remote and in-depth consulting support and education in specific application areas that include ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom development, and training for Microsoft applications including CRM, Office Project, Microsoft 365 Word, and Office Excel. To read more about Progent's expertise, custom programming, and training services, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center2, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Hayward California online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can tune Operations Manager to accommodate your business so your computer support is proactive rather than reactive. By detecting possible trouble spots before they evolve into downtime, proactive monitoring can head off inconvenient and costly service failures. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or environments that incorporate a combination of OS platforms.
How Your Hayward Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Hayward California, Progent's online computer support specialists can deliver professional and cost-effective system support the moment your company requires it. Over 20 years of providing remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine online access tools to fix network problems rapidly while eliminating the expense and lost time that comes with on-premises support visits.

Even if your Hayward company has a regular independent consultant or employs a full time IT staff that know how to deal with ordinary network problems, Progent's Microsoft and Cisco certified engineers can still offer an easy and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the experience to handle sudden system emergencies or especially complex integration problems.

Features of Progent's Online Network Support for Hayward California
Progent's online support, remote repair, system security expertise, and system management services offer businesses in Hayward California the greatest leverage for your support budget. Whether you require one-time phone help and Internet-based troubleshooting or ongoing Help Desk services and system administration, Progent's experts can provide your company enterprise-level network support while permitting you to eliminate the cost and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT background, refined remote support software, and understanding of corporate IT enable businesses to escape the pitfalls of exclusive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

How Does Our Company Start Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



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