Fast and Affordable Online Technical Support for Hayward California Computer Networks
Fast Online Support for Hayward NetworksFor companies in Hayward California, Progent offers online help for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered remote support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, plus the services of CISA and CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic issues.

Progent's remote technical support engineers provide exceptional value due to the fact that they have the practical experience and are equipped with the sophisticated technology needed to resolve the majority of information system problems rapidly. Efficient support lowers direct expenses since service calls use up fewer chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization saves even more in indirect costs by minimizing or eliminating system outages and related losses stemming from business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's advanced remote consulting know-how is particularly helpful for businesses that rely on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an option.

Progent's billing policy for online help is designed to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged exclusively for the support that you receive. In contrast to many online service organizations, Progent requires no initialization charge or minimum job duration. Progent's one-minute granularity and simple model for pricing eliminate situations where fast fixes somehow turn into big tabs. Progent's skill at handling problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of optimized tools and field-tested processes that promote the maximum degree of effectiveness for remote help and troubleshooting for computer networks of any size. Progent offers secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to connect to your environment without breaching system security.

Progent's advanced service reporting application maintains thorough histories of the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of all help delivered to each client by every Progent consultant. This database of anomalies and repairs is stored as a readily retrievable proprietary knowledge base that allows Progent's online support engineers to communicate their experiences company-wide to ensure that the value of Progent's support services grows daily. Progent's advanced certifications and working relationships with key technology companies including Cisco and Microsoft make available additional vast technical databases and allow fast access to vendors' in-house product engineers with the result that Progent's remote consulting experts can find the best resolutions quickly.

Online support available from Progent to companies in Hayward California include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by many of the industry's top enterprises. The ProSight series of network monitoring and management services addresses all critical aspects of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the complete malware attack progression including filtering, identification, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and debug their networking appliances like routers, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup system that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the services of world-class online consulting experts for contract information technology programs. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important fields of information technology allows clients to complete major projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Support
    Progent's Call Center programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent’s Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent’s Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Call Center team of veteran network consultants gives your workers in Hayward California quick assistance from an efficient network service resource with extensive background delivering telephone-based consulting and online troubleshooting for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center the reputation as a crucial driver of company success, and Progent's aim is to fix and not merely report IT issues.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based advanced engineering support and education in special application areas including ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's expertise, programming, and education services, visit Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Hayward California remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your environment so your network support is proactive and automated. By exposing looming issues before they cause full-scale emergencies, system monitoring can head off stressful and expensive network crises. Progent can also utilize network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks that support a mix of operating systems.
How Your Hayward Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Hayward California, Progent's phone-based network support engineers can provide expert and affordable IT help the moment your company needs it. More than a decade of providing online tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to repair computer problems quickly while eliminating the expense and lost time that comes with on-site service visits.

Even if your Hayward office relies on a regular freelance support technician or employs an in-house IT staff that know how to handle common computer problems, Progent’s Microsoft certified engineers can still offer an easy and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to fix unexpected network crises or especially complicated integration problems.

Advantages of Progent's IT Support for Companies in Hayward California
Progent's online IT consulting services enable your Hayward organization to have the advantages of on-call, expert network support without the expense of maintaining an in-house IT staff. Your information system will derive added business value by becoming increasingly available, productive, and secure. Advantages to your company include:

  • Convenient remote expansion of your on-site IT resources
    With most organizations in Hayward California, nearby network support resources, whether made up of outside consultants or an internal maintenance staff, can solve typical network issues. On the other hand, serious problems sometimes occur when your regular support personnel are overstretched or absent, and some problems may involve IT products that is beyond the scope of your onsite support technicians. In these cases, Progent's on-call service experts provide an easy, fast, and budget-friendly way to augment your local resources and to transfer valuable information to improve your ability to handle future issues locally.

  • Less Reliance on Freelance Service Providers
    For network support, smaller organizations commonly rely on independent freelance consultants. Although independent consultants carry smaller internal costs than larger consulting organizations and can afford to charge marginally less, they are often stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another client, ill, on a trip, or in training, the absence of backup help may require your business to go without assistance during an IT crisis. As your network grows, system unavailability and problems with critical applications become more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides an on-call source of backup support expertise to make sure your network stays up and running.

  • Build a Solid Basis for Seamless Growth
    Businesses typically start with an information architecture implemented on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs can get thrown on top of a weak foundation. As a company grows, stability and expandability problems can hinder the productivity of the business. Such poorly designed environments require proper analysis, smart strategic planning, and extensive technical knowledge to upgrade to a network architecture that can deliver the solid foundation to meet vital business requirements and ease downstream expansion.

  • Work with Solution Providers Instead of Product Resellers
    Smaller offices need guidance and technical training to negotiate an ever more complex maze of product alternatives capable of accelerating business success and improving efficiency. These companies do not need a computer engineer who is motivated to earn a commission on a specific vendor's products. Network consulting and product sales can result in a scenario where the recommended solution is designed around a profitable technology rather than the true requirements of a client. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to match technical consulting with the best interests of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical knowledge, fine tuned remote support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, at the front lines of network service, performing a wide range of IT projects for a large array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting personnel. This guarantees that you get not only expert technical skills, but also a support engineer with proven methods for using technical knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site help per minute. As a result, you are billed exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer for support services provided during normal business hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be forced to allow simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent has little competition. Companies who work with trusted freelance service providers or who maintain internal IT personnel benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, secure, and productive.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to provide 24x7 system monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your IT network from painful and costly service disruptions.
How Does Our Company Start Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.



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