The Help Desk service model adopted by Progent's Technical Response Center offers small and midsize companies an dependable alternative to dependence on independent service individuals by offering broad technical knowledge shared by numerous engineering teams, optional 24x7 availability of emergency help, escalation capability to appropriate engineers for handling the most complex issues, support consistency and reliability, prompt follow-up enforced by veteran service managers, a selection of convenient ways for initiating support jobs, and a high level of process visibility made possible by ticket updates and available via a web-based portal.


Additional Topics of Interest

Remote Server Management Cards Professional
Remote Server Management Specialists Oakland, CA

Remote server management cards give network managers complete control over a server without the need for an on-site presence. Using these server management cards, all console screen data plus keyboard and mouse operations are exported to an off-site session to an IT expert who can be located anywhere in the world. Progent's Microsoft and Cisco authorized engineers can help you to design, deploy, and support a high-availability company network that includes remote server management cards and Progent can use these remote management cards to provide low-cost remote technical help. Progent is familiar with a variety of remote server management cards including Aten IP9001 remote server management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon remote server management cards.

Office 365 hybrid solutions for Exchange Consulting Services
Sacramento Largest Office 365 and Apple iOS Computer Consultant

Office 365 Exchange Online allows you to utilize cloud-based virtual machines, mailboxes and other Exchange infrastructure to lower hardware costs and administrative overhead. You can configure Exchange Online to host all your mailboxes, or you can integrate a hybrid architecture that combines on-premises and cloud-resident mailboxes. Progent's Microsoft-certified consulting experts offer affordable online support to assist your organizations to assess the benefits of Office 365 Exchange Online, plan a solution that makes sense for your functional requirements and IT budget, carry out a non-disruptive migration from your current Exchange system to one that includes Office 365 Exchange Online, train your management staff and users, and provide as-needed consulting and troubleshooting.

Engineer for network infrastructure documentation management
 Professionals Oklahoma City

ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it.

Exchange 2000 Server Consulting Services
Remote Upgrade Consulting Augusta-Richmond County

Progent is among the most qualified IT consulting firms for integrating email and messaging systems powered by Exchange 2000 Server. Progent specializes in helping small and mid-size businesses receive all the benefits of Exchange 2000 for typical scenarios including upgrading from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and outsourcing your Exchange 2000 Server support.

Exchange 2003 Server Upgrade Consulting
Indianapolis Integration Support for Microsoft Exchange Upgrade

Progent's expert support team can help you design and deploy a smooth in-place Microsoft Exchange 2003 upgrade plan that minimizes productivity disruption, simplifies ongoing support demands, and makes your Exchange 2003 Server easy to manage. For complicated multiple server or multi-location upgrades, Progent has the background to complete your project rapidly and affordably. Progent's Exchange 2003 support, troubleshooting, and design services include assistance with the configuration of third-party add-ons to Microsoft Exchange 2003 Server that are best aligned to your business goals.

Exchange 2003 Server Upgrade Consulting
Professionals for Exchange Server 2003 Upgrade in San Francisco, CA

Progent's Microsoft Certified engineers offer world-class consulting for corporate-wide implementations of Microsoft Exchange. Progent's experts can show you how to prepare for multi-site Exchange Server rollouts or upgrades and can supply local personnel to help large companies with installations of Microsoft Exchange in the or any area covered by Progent's engineers.

Microsoft Firewall Remote Consulting
San Pablo, CA Microsoft Firewall Configuration

Progent's certified Internet Security and Acceleration Server consultants have broad experience developing Microsoft-based security designs for information systems with many sites, remote workers, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall engineer is ready to help your small or mid-size business design and implement an installation of Microsoft ISA Server 2004 that meets your IT protection requirements without restricting your network.

ransomware preparedness report Consulting Services
ransomware defense report Specialist

Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness either to defend against ransomware or recover rapidly from a ransomware incident. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery procedures, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup environment that minimizes your vulnerability to ransomware and meets your company's needs.

Support for 5520 wireless controller
Wave 2 Wi-Fi controller Consultant Baltimore, MD

Progent's Wi-Fi consultants can assist your business to deploy Cisco wireless LAN controllers to manage and monitor wireless networks of all sizes. Progent can assist you to maintain and troubleshoot your existing Cisco Wi-Fi environment or carry out a smooth migration to Cisco's latest wireless controller technology. Progent can provide support for physical and software-based wireless controllers and can help you to decide which version is appropriare for your Wi-Fi solution. For Wave 2 wireless controllers, Progent offers Cisco 3504 wireless controller expertise, Cisco 5520 Wi-Fi controller expertise, and Cisco 8540 Wi-Fi controller expertise.

Small Office Support Company
Small Business Small Business IT Consulting Firm Herndon, VA

For small companies interested in Progent's IT outsourcing, design expertise, or troubleshooting offerings, phone 800-993-9400 or send email to information@progent.com.