Microsoft Small Business Server is a low-cost suite of essential servers that offers the foundation for a feature-rich but easy-to-manage information. The IT demands of the Microsoft .NET components included with Microsoft Small Business Server 2011 requires a network consultant with hands-on background designing and building cohesive, end-to-end business network solutions. Progent's SBS Server professionals have an average of more than a decade of background integrating business systems based on Microsoft technology. This expertise assures you success in installing, administering, and troubleshooting network solutions that include the Microsoft Small Business Server package of servers and applications.
Progent offers the part-time or temporary services of a veteran CIO to provide a broad perspective to assist your company select and support IT technology to meet your current situation and that can be a firm foundation for your growth. Progent's part-time or temporary CIO consulting services provide economic leverage to organizations who want to maximize the benefits from their IT expenditures but who are unable or unwilling to take on one more executive-level manager to their full-time staff. Since Progent is vendor-agnostic, with a sizable staff of consultants certified to maintain all leading operating systems and connectivity technologies plus a wide selection and business applications, Progent is in an ideal position to provide objective advice along with expert technical support for building and maintaining information systems that fit the particular requirements of your business.
Progent provides several basic types of Call Center services including Microsoft and Cisco Help Desk Outsourcing Support Services, Virtual Helpdesk Services, and Call Center Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft and Cisco professionals offers your clients convenient access to a dependable technical resource with years of experience delivering phone support and online repair for IT systems based on Microsoft technology. Progent's focus is on giving the support Helpdesk a positive image as a solid contributor to company productivity. Progent's target is to fix rather than merely record problems.
Cisco's Catalyst family of Wi-Fi controllers streamline the management of Wi-Fi LANs by unifying the configuration and control of Wi-Fi access points, tuning wireless performance by reducing the effect of radio frequency congestion, improving Wi-Fi uptime with rapid auto-failover, and strengthening data security by detecting threats and filtering traffic content based on user type and location. Progent can help you to configure Cisco Wi-Fi controllers to manage and monitor Wi-Fi networks of all sizes. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi solution or implement a smooth upgrade to Cisco's latest wireless controller technology.
Progent offers the guidance of a CRISC-certified risk management consultant to assist you to design and implement an enterprise risk management solution following best practices identified by CRISC and geared to align with your company's risk tolerance, business goals, and IT budget.
Progent's Microsoft-certified professionals have 20 years of background planning, integrating, and supporting messaging solutions for businesses in the and throughout the United States. Progent offers affordable Microsoft Exchange Servers consulting support to ensure that your email environment offers compliance, high availability, easy connectivity for off-site and wireless users, efficient administrative utilities, and seamless integration with telephony. Progent offers consulting and support services for Microsoft Exchange 2016 Server, Exchange 2013, Microsoft Exchange 2010, Exchange 2007, Exchange 2003 Server, and Microsoft Exchange 2K. Progent can also help small or medium companies to upgrade to Microsoft Exchange 2016 or Microsoft Exchange 2013 Server.
Progent can help you to evaluate the many subscription plans available with Office 365 and configure your information network with Office 365 in a way that delivers maximum business value. Progent supports cross-vendor environments that incorporate Windows, macOS, and Linux technology. Progent can also help your business to create and maintain hybrid solutions that seamlessly combine on-premises and cloud-based products and services.
Progent's Microsoft-certified consultants can help you plan, document, implement, administer, and troubleshoot a network-wide migration to 64-bit server and client OS software and business applications. Progent can help you test your 64-bit environment to verify that it supports all of the key 32-bit applications which you want to keep plus the new 64-bit versions of applications you plan to install.
Progent provides support services for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you select, deploy, and manage a WatchGuard Firewall/VPN appliance that aligns with your network security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewalls or migrate efficiently to current WatchGuard firewall solutions.
Progent’s Microsoft certified professionals offer small and midsize companies consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers include an advanced application-layer aware firewall that can secure your IT system from attack by outside and inside sources. Forefront Threat Management Gateway and ISA Server provide thorough inspection of Internet protocols such as HTTP, which allows these products to detect many threats that can elude traditional firewalls. The combined firewall and VPN architecture of Forefront TMG and ISA Server support stateful filtering and monitoring of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you strengthen your network security through experienced design and deployment of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft-certified engineers can assist you to install Microsoft Forefront TMG 2010, manage and troubleshoot all versions of ISA Server, or migrate from ISA Server environments to Microsoft Forefront Threat Management Gateway.
Progent’s staff of Microsoft and Cisco Certified experts average more than ten years of hands-on professional background, in the trenches of network support, performing a wide range of technical projects for an extensive array of customers. Every Progent consultant shares a refined set of personal best practices that are combined into shared best practices standards that Progent teaches its support personnel. This ensures that you get not only expert technical capability, but also a consultant with field-tested methods for applying computer knowledge to fix real-world network problems quickly.
Microsoft Lync 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop sharing, and both IP-based and public switched telephone network (PSTN) calling. Lync Server 2010 can extend the functionality of Exchange Server, SharePoint Server and Office or cloud-based Office 365 and streamlines management through integration with Active Directory. Lync can also cut expenses by doing away with VoIP equipment and subscription fees, PBX systems, or legacy video conferencing technology. Progent's certified unified communications consultants can provide online and on-premises support services to help you to maintain and repair your existing Lync Server 2010 deployment or evaluate the advantages of migrating from Lync to Skype for Business, which is the renamed and revamped release of the product family. Progent can also assist your organization to plan and carry out an efficient Skype for Business migration.
With Cisco Catalyst switches for small and mid-size companies, Cisco allows organizations to realize all the benefits of bringing smart traffic control into their networks. Cisco's Catalyst switch technology makes it possible to enable features to make your network infrastructure sufficiently robust to handle real-time needs, expandable to facilitate future growth, safe enough to guard confidential data, and capable of differentiating and controlling all traffic to optimize network operations. Progent's CCIE and CCNP certified consultants can help you pick out and integrate Catalyst switches appropriate for your business. In addition, Progent's certified security consultants can help you develop a comprehensive security plan and set up Cisco switches so they help support your security strategy. Cisco Catalyst switches that Progent supports include the Cisco Catalyst 2950 switches, Cisco Catalyst 3750 switches, Catalyst 4500 switches, and Catalyst 6500 switches.
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or medium sized business deploy and maintain Cisco’s security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are easy to administer and offer the versatility to evolve with your growing business requirements. Progent’s Cisco-Premier network consultants support Cisco’s complete family of hardware and software aimed at eliminating data theft, virus and worm outbreaks, DDoS attacks, and other threats to your information system. Progent can show you how to deploy Cisco products to get secure connectivity, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central user access control foundation for user authentication, permissions, and accounting from an easy-to-use Web interface.
Progent has a long background providing a broad range of online network support and emergency repair services to local governments and schools across the U.S. Progent is one of the pioneers in delivering expert remote IT support and has provided IT support to organizations in all 50 states. Online support eliminates travel expenses and resolves issues more quickly than onsite service calls.
Microsoft Lync 2010 provides IM, Real Presence, audio and video conferencing, desktop sharing, as well as VoIP and traditional public switched telephone network (PSTN) voice communication. Lync 2010 can enhance the functionality of Microsoft Exchange Server, SharePoint Server and Office or Office 365 and streamlines administration via integration with Active Directory. Lync 2010 can also cut capital and operational costs by doing away with VoIP equipment and subscription fees, PBX gear, or legacy video conferencing solutions. Progent's certified unified communications consultants offer online and onsite support services to assist you to manage and troubleshoot your existing Lync Server 2010 deployment or evaluate the advantages of migrating from Lync to Skype for Business, which is Microsoft's new release of the product family. Progent can also assist your organization to design and execute a smooth Skype for Business upgrade.
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ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it.
Progent's Microsoft-certified Intune consultants can help you to assess the business case for utilizing Microsoft Intune for administering your portable computers including notebooks, phones, and tablets powered by Windows, Apple iOS, and Google Android. Progent can help you to define policies, set up pilot systems to evaluate the appropriateness of Intune for your network, deploy Intune throughout your IT ecosystem, integrate Intune with SCCM for unified change management, and maintain your Microsoft Intune deployment.
Progent's Microsoft-certified consultants can provide online or onsite support to help companies of any size to plan, implement, administer, and troubleshoot a backup-and-restore system based on System Center 2012 Data Protection Manager. Progent can assist you to migrate from older releases of Data Protection Manager or from a different backup platform, and Progent can integrate your Data Protection Manager implementation for on premises, cloud, or hybrid datacenters. Progent can provide occasional support for fixing especially stubborn problems, or comprehensive project management services. Progent can also assist you to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.
Les Kent has a 35-year history of successful network integration, corporate administration, sales, and operations. He has demonstrated a talent for developing sophisticated information technology solutions in his roles as as a system designer, software developer, project manager, implementation consultant, and troubleshooter for small companies, start-ups, and global enterprises.
Progent's Microsoft-certified consultants have more than 10 years of experience planning, deploying, optimizing and troubleshooting System Center Operations Manager environments and can provide organizations of all sizes advanced remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist your company to plan an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and availability required to monitor your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a mixed solution. Progent can also help you to import and set up SCOM 2012 management packs based on leading practices for monitoring network fabric as well as Microsoft and third-party applications and services. In addition, Progent can provide responsive online or on-premises troubleshooting to help you to fix serious issues detected by System Center 2012 Operations Manager.
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of the time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it.
Progent can provide economical online support from IT engineers with expertise in a wide array of utilities and technologies that deliver solutions for backing up Microsoft Windows, Mac, and Linux physical and virtual servers and workstations plus notebooks and smartphones. Progent offers consulting support for all major backup products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, HP Data Protector, Double-Take, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery, and Solaris FLARs. Progent can help your company to install, enhance, or troubleshoot data backup systems for a variety of topologies such as local, edge to datacenter, cloud-based, or hybrid.
Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to ensure top performance and maximum availability for key workloads by providing unified, cross-platform monitoring of IT resources deployed throughout local datacenters and cloud environments. Progent's consulting group can provide world-class remote and onsite support to assist organizations of all sizes to plan, implement, optimize, enhance and repair Operations Manager 2016 solutions. Progent can help you to move to Operations Manager 2016 from older versions or from different monitoring platforms, or combine multiple monitoring systems into a unified IT management solution. Progent can also show you how to extend your SCOM 2016 scope to include resources based in public clouds including Microsoft Azure and Amazon AWS.
When performing consulting projects for enterprise customers, Progent uses a phased methodology based on specified milestones in order to meet financial, timing and engineering goals while reducing business disruption. Progent's Enterprise Services Project Methodology follows accepted project management standards based on the best practices described by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design proposals, test models, design tuning, and expert deployment. All facets are documented to make available a detailed description of IT services performed and to assist in ongoing system support.
Progent’s team of Microsoft and Cisco Premier experts average longer than a decade of real-world industry background, at the front lines of IT support, performing a wide variety of IT tasks for an extensive mix of clients. Each Progent support professional shares a proven set of individual best practices which are combined into company-wide best practices standards that Progent instills in its consulting team. This means that you get not just expert IT help, but also a support engineer with proven approaches for using technical knowledge to fix real-world IT problems quickly.
Progent offers cost-effective remote consulting to assist companies to access Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, architectural design, testing, deployment, centralized administration, performance tuning, software license management, disaster recovery solutions, and security strategies.
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Progent's Office Word and Office 365 Word consultants offer a wide selection of economical online consulting services to assist you to manage your existing Microsoft Office Word solution or assist you to migrate to a current release of Office Word. Services offered by Progent's Word experts include VBA software development, identifying and resolving compatibility problems between different releases of Office Word, integrating Word with different Office applications like Office Excel and Microsoft Outlook or with 3rd-party data sources and plug-ins,network optimization for dependable. reliable cloud access, security and compliance support, smart phone synchronization, and online training tailored for your special requirements.
Remote 24x7 monitoring, proactive alerts, and actionable analytical reporting are vital to maintaining the proper operation of your network and eliminating unnecessary and expensive downtime. Remote Monitoring and Management technology has advanced so far that businesses of any size can afford a level of network stability that was previously reserved for large enterprises. Progent can provide a variety RMM options available as economical services designed to assist you to detect and fix a an array of IT network issues before they can impact your business.
Configuration Manager automates application and device deployment at scale, streamlines security and compliance settings control, inventories network resources, guards against corporate data leakage, provides network health reporting, enables secure end-user self service, and offers a single control mechanism for managing multi-operating system networks based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud specialists can assist you with any facet of designing, implementing, operating and troubleshooting a SCCM solution for local, cloud-based, or hybrid networks.
Microsoft allows you to create transparent hybrid environments that combine Office 365 Exchange Online and local Exchange deployments. This permits you to have specific Exchange mailboxes located at your on-premises datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can help you with any phase of designing, implementing and debugging your hybrid Exchange network. Progent's Exchange specialists can deliver occasional expertise to help you through stubborn technical issues and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange solution is successfully completed on time and on budget.
Progent's management team includes seasoned professionals with decades of experience providing computer consulting, troubleshooting, and strategic IT planning to businesses ranging from small offices to global enterprises. Great service calls for great people, and Progent stands out by having put together a management team that can provide businesses with the top service value in the industry.
Progent's CISSP-certified cybersecurity consultants can assist businesses of all sizes with any facet of IT security. Progent can implement cost-effective security systems that guard a small business from advanced malware attacks or Progent can plan, deploy, and monitor a comprehensive security environment for hybrid enterprise networks that accommodate local, online, and mobile users accessing IT resources distributed across a mix of physical datacenters and various clouds.
Progent's Cisco CCIE-certified wireless network consultants offer online or onsite integration and troubleshooting services to help you to design, implement, upgrade, tune, administer and troubleshoot Aironet wireless access point environments of any scale or architecture. Progent's Cisco wireless controller consultants can also assist you to combine your wireless ecosystem with your wired network and cloud-based resources to build a seamless enterprise connectivity solution that is easy to manage and scale. Progent also can provide affordable wireless site surveys to assist you to decide the most appropriate selection, placement and configuration of Aironet wireless access points to accommodate your unique workplace layout, building structure, and anticipated workloads.
Configuration Manager automates application and device provisioning across multiple sites, simplifies security and compliance settings control, inventories network resources, protects against corporate data leakage, provides network health monitoring, enables secure self service, and delivers a common control mechanism for managing multi-operating system networks running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud experts can help you with any facet of designing, implementing, using and repairing a SCCM deployment for on-premises, cloud, or hybrid environments.
Progent’s Microsoft-premier consultants can help your organization to update your servers and/or desktops from 32 to 64 bits. Progent can help your company to calculate the risks and advantages of upgrading to 64-bit processing, design an affordable migration process that reduces operational interruptions, and deliver economical, professional online support to aid your organization to configure 64-bit software and application software on your existing computers.
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it.
Microsoft Windows Server Essentials is a value-priced, versatile operating system that allows small organizations to make the move from the traditional physical in-house datacenter to the modern hybrid computing model that includes both local and cloud-hosted software and infrastructure. Progent's consultants offer cost-effective remote consulting and troubleshooting for Windows Server Essentials. Progent can assist you to assess the potential business benefits of moving to Essentials and adopting a hybrid on-premises/cloud-based model for your network environment. Progent can provide comprehensive project management so you can design and execute an efficient migration to Windows Server Essentials, Office 365, and other Microsoft Online platforms and services. Progent also offers as-needed consulting, technical support, and customized training.
Progent offers onsite education customized for individuals who want to broaden their knowledge of the macOS and OS X operating system, Mac hardware, or Mac office productivity applications including Word, Excel, and Outlook for Mac. Progent also can provide specialized group or one-on-one online classes for macOS and Mac OS X applications.
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Progent is a leading innovator in economically delivering enterprise-class network help to small companies. Progent's success in addressing the IT support requirements of the historically underserved small company sector is the combined result of key technical and process breakthroughs that have removed a great deal of the traditional costs out of managing network support, added unmatched professional expertise into the support mechanism, and dramatically accelerated the solution process.
Microsoft Exchange 2013 incorporates major improvements to the capabilities of Exchange Server 2010 and delivers powerful new features plus a revamped architecture. These enhancements affect key areas such as ease of administration, availability, compliance, operational costs, teamwork, expandability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting experts can help you evaluate the potential advantages of upgrading to Exchange 2013, design a cost-effective test and rollout strategy, and educate your IT team to manage your Exchange Server 2013 environment. Progent also offers affordable online consulting and support and management services for Microsoft Exchange Server 2013.
Progent offers national urgent phone support and troubleshooting services for businesses who run Sun Solaris environments or whose IT systems feature a combination of Sun Solaris and Microsoft products. Online network consulting provides optimum leverage for your information technology dollar by protecting client productivity and shortening the hours billed for network repair services. Sophisticated online support utilities and skilled service specialists and consultants allow Progent to handle the majority of IT problems without squandering time and money by traveling to your site. In the vast majority of situations your IT problems can be dealt with over the phone or via a mix of telephone support and online access. Progent can put you in touch with Cisco certified CCIE network engineers and CISM and CISSP certified security specialists to assist you with the toughest system issues.