Help Desk Services
Progent's Help Desk Call Center Structure for
Remote Network Assistance
Additional Topics of Interest
Services Documentation Computer Consultant
Services Documentation Integration Services
Progent uses a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or small support firms who provide scant documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation sent by every consultant to each customer. The discipline of detailing and organizing support records results in more effective support and eliminates a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who won’t let go of vital service information.
Meraki MR30H Access Point Troubleshooting
Meraki MR62 Access Point Consulting
Progent's Cisco-certified Wi-Fi networking consultants can provide remote and onsite consulting and troubleshooting services to help you to design, install, administer, tune, and debug Wi-Fi deployments that incorporate Cisco's Meraki access points. Progent's consultants can also help you to design and implement hybrid networks that combine local and cloud-hosted services and that provide easy access, advanced security, unified management, and dependable operation for all your mobile and desktop devices.
Development Companies Oracle RDBMS
Microsoft Certified Oracle Recovery Manager Consulting Services
Progent offers affordable remote access to a certified Oracle DBA expert or an Oracle software programmer. Progent can provide advanced DBA services for all versions of Oracle including 10g and 11g and can also help plan, create, update, or fix Oracle database applications based on SQL and PL/SQL stored procedure programming language. Progent also offers support for Data Guard and Streams replication tools and Oracle Recovery Manager.
Microsoft Operations Manager Remote Support Services
Microsoft Operations Manager Configuration
Progent's Microsoft-certified consultants have more than 10 years of background designing, implementing, enhancing and troubleshooting Microsoft SCOM solutions and can provide organizations of any size expert online or onsite consulting services for Microsoft SCOM 2012. Progent can help you to design a topology for Microsoft SCOM 2012 servers that provides the performance and resilience needed to watch over your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent can also assist you to import and customize System Center 2012 Operations Manager management packs based on industry best practices for tracking network infrastructure as well as both Microsoft and third-party applications and services. In addition, Progent can provide responsive remote or onsite technical support to assist you to fix critical issues detected by Microsoft SCOM 2012.
Remote Support SQL Server 2012 AlwaysOn
SQL Server Configuration Manager Online Consulting
Progent offers the expertise of Microsoft-certified consultants and experienced database application developers, database administrators, project managers, network infrastructure architects, disaster recovery planning specialists, and certified data security consultants to assist you to assess the likely advantages of Microsoft SQL Server 2012 for your business, install pilot systems at your site or at Progent's test lab, plan and execute out an efficient transition to SQL Server 2012 from previous releases of SQL Server or from legacy RDBMS platforms, and configure an efficient and safe IT infrastructure that helps you realize the full business benefit of SQL Server 2012.
Urgent Support and Integration Microsoft ERP
Microsoft MRP Computer Consulting
Progent's application experts can provide advanced consulting, software programming, integration help, and online training for popular business applications covering key areas including ERP and MRP, general accounting, management analytics, web commerce application development, and the Microsoft Office family of business productivity solutions. As a Microsoft Partner with decades of experience delivering high-level consulting and troubleshooting support online, Progent can help small businesses anywhere in the U.S. to eliminate the time and fees associated with travel and on-site activity without compromising the effectiveness of consulting support.
24x7 Azure and SharePoint integration Consulting Services
24x7x365 Specialists Microsoft Azure integration
Progent can help businesses of any size to move all or part of their computing infrastructure to Microsoft Azure. This can simplify network management and reduce equipment investments. Azure offers a wealth of public cloud services and Progent can help you to understand the benefits and limitations of various cloud networking models you can use with Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises apps and network infrastructure and ensure that you avoid the typical mistakes small companies make when migrating to the cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, handle user identity with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also assist you to configure firewalls and VPN tunnels and also to integrate iPhones and iPads and Google Android smartphones and tablets.
Integration ERP
Top Microsoft Dynamics NAV Technology Consulting
Progent can give you access to experts who can customize your Microsoft Dynamics ERP, MRP, and accounting system applications to match your specific business needs. Progent’s Microsoft-certified consultants provide experience in Microsoft Dynamics Microsoft Axapta, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management System. Progent also offers custom e-Commerce integration support for safe, company-wide information sharing plus interfacing with CRM programs.
Remote Workforce Helpdesk Services Network Consultants
Offsite Workers Helpdesk Services Technical Consultant
Progent can provide small and medium-size organizations supplemental or comprehensive Help Desk call center support services for teleworkers.
An index of content::
Work at Home Conferencing Technical Support Services
Top Quality Remote Workers Video Conferencing Online Technical Support
Progent can help small and mid-size businesses to set up and debug video conferencing technology to enable their remote workforce to communicate effectively with colleagues and clients.
Cisco Firepower integration Technical Consultant
Cisco Firepower Firewalls Technology Consulting Services
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance improvement compared to Cisco's previous-generation ASA 5500-X security appliances and include centralized management and automation of modern security capabilities such as application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can help you to plan and carry out a smooth migration to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower appliances with Cisco's subscription-based security services to build and centrally control IT ecosystems that include branch offices, data centers, private clouds and public clouds.
24-7 Remote Consulting ASR 9000 Router
IT Consultant 3800 Router
Cisco offers a full array of routers including routers built to deliver the protection, performance, and availability demanded by customers ranging from small businesses to global enterprises and ISPs. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved fault tolerance and system uptime. Progent can help you select and integrate Cisco routers to build a reliable infrastructure for your IT system and to make it economical to expand as you support new users, open new offices, deploy new services, extend your network to clients and partners, and manage a more mobile workforce. Progent can provide expertise in a variety of routers powered by the Cisco IOS platform, such as Cisco's 800 series of small office VPN routers, Cisco 1800 and 2800 ISR routers, Cisco 3900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for core Networks, as well as older 3600 and 3700 Series Routers.
Network Consulting SharePoint 2013
Online Consulting SharePoint 2013 Community Sites
Progent has been providing SharePoint consulting services since the initial SharePoint product was released more than a a dozen years, and Progent has the breadth and depth of technical know-how to assist businesses of any size to design and implement a SharePoint Server 2013 deployment and create SharePoint 2013 applications that bring substantial business benefit to your IT investment. Progent's Microsoft-certified consultants can assist your company to assess the risks and benefits of migrating to SharePoint Server or SharePoint Online from earlier releases of SharePoint or from another collaboration solution; decide if an in-house, Cloud-based or hybrid deployment is best suited for your company; and pick the most appropriate version of SharePoint 2013 for your purposes. Progent offers comprehensive project management support or can help in individual jobs associated with your SharePoint 2013 deployment.
Remote Troubleshooting SCCM 2007 Upgrade
SCCM 2007 Mobile Device Management On-site Support
Progent can assist your organization to maintain System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, improve compliance, and boost productivity by ensuring that critical applications stay up to date, managing product licenses, and reporting usage patterns to help you make smart buying choices. When you are set to upgrade your SCCM 2007 change management solution, Progent can help you to plan and implement an efficient move to System Center 2012 Configuration Manager.
ASA Firewalls Support and Integration
Firepower Technical Support Services
Progent’s Cisco-Certified network consultants offer professional PIX Firewall support services encompassing design, integration and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector threat protection, and safe access services. Ranging from compact, easy-to-install desktop devices for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls provide a sensible level of protection, speed and reliability for information environments of all sizes. PIX firewalls are build around a proven, purpose-built platform, PIX OS, avoiding potential OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and connectivity services, including advanced application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible administrative solutions. Progent’s Cisco consultants can help you choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Amazon Marketplace Web Service Engineer
Amazon MWS development Integration Companies
Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their operations by automating crucial sales functions such as listings, orders, payments, fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales processes, merchants can expand their market, reduce their cost of sales, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and costs and expedite your ROI.
24/7 Microsoft Certified Expert Exchange 2013 Unified messaging Technology Consulting
24-7 Remote Technical Support Exchange 2013 OWA
Exchange 2013 incorporates major improvements to the capabilities of its predecessor Exchange Server 2010 and delivers powerful innovations as well as a revamped structure. These enhancements favorably impact key IT areas like manageability, availability, security and compliance, cost of ownership, teamwork, expandability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting professionals can assist your organization to evaluate the potential advantages of upgrading to Exchange Server 2013, design an efficient validation and deployment strategy, and educate your IT staff to manage your Exchange Server 2013 environment. Progent also offers affordable online consulting and support and management services for Microsoft Exchange 2013.
Small Office IT Consultants Microsoft Office 2003
Design Consultant Microsoft Office System
Progent’s IT outsourcing services offer budget-friendly network consulting for small businesses. Whether it involves planning network architecture, creating an internal Help Desk or using an outside one, rolling out a new email system, monitoring your network, or building a web-based business solution, outsourcing your IT technical services can reduce expenses and eliminate risks, allowing network support budgets to increase in a more moderate and controlled fashion than is feasible by assembling a large, all-purpose in-house IT staff. Progent’s Outsourcing White Paper and datasheets explain how Progent can enable you to create a secure and highly available system architecture for your vital business software powered by Windows such as Office XP, Microsoft Office 2003, and Office 2000.
ProSight Remote Network Infrastructure Monitoring Integration
ProSight Remote Infrastructure Monitoring Specialists
Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that require important software patches, or resolving performance issues.
24 Hour Consulting ISA 2004
24 Hour ISA 2004 Consultant Services
Progent's Microsoft-certified ISA Server consulting experts have broad experience creating Microsoft-based security solutions for information systems with many sites, mobile users, and mission-critical web-based applications. A Progent ISA Server engineer is ready to help your small business plan and implement a configuration of Microsoft ISA Server 2004 that supports your information security needs without restricting your productivity.
Les Kent has a 35-year track record of successful technology integration, corporate management, marketing, and operations. He has demonstrated a talent for creating sophisticated information technology solutions during his time as as a network architect, application developer, project manager, implementation expert, and problem solver for small companies, start-ups, and global enterprises.
Biggest Windows Server 2019 Security and Compliance Computer Consultant
Windows Server 2019 Virtual Machine IT Consultant
Progent's Microsoft-certified Windows Server 2019 experts can help your company to design and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-based or hybrid deployment model. Windows Server 2019 offers major enhancements in scale, performance, ease of management, virtualization, cybersecurity, hybrid on-prem plus cloud deployments, resilience, and container support.
ProSight Remote Desktop Monitoring IT Consultants
24/7 ProSight Remote Desktop Monitoring Consulting
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the state of critical devices that power your IT network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to impact your business.
Cisco RADIUS Security Online Consulting
VPN Technical Support
Cisco's security and offsite access products for small businesses offer a complete line of easy-to-administer security products to help safeguard your local and remote information system. Cisco's Virtual Private Network line features routers, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's professional consulting staff includes experienced specialists with Cisco's CCIE and Cisco Certified Network Professional certifications who are able to help your business to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and other Cisco security technologies that fit most closely with your business objectives.
Support Cloud Backup Security
24-Hour Offsite BDR Services Remote Technical Support
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast recovery of vital files, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's disaster recovery consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data.
System Center MOM Consultants
Microsoft Operations Manager Support and Setup
Remote continuous network monitoring, proactive alarms, and actionable reports are crucial to maintaining the proper operation of your IT system and eliminating unnecessary and expensive downtime. Remote Monitoring and Management technology has advanced so far that businesses of any size can afford a level of protection that was previously reserved for large enterprises. Progent offers a variety Remote Monitoring and Management solutions available as economical services created to assist you to detect and resolve a most IT network problems before they can disrupt productivity.
SMB Business Computer Server Companies
Technology Consultancy Firm Midsized Company
Progent provides IT support for medium size companies who have 100 to 250 network users. The mid-size company or work group has traditionally been an underserved part of the market for IT support expertise. The overhead and support delivery models of major third-party service firms make them excessively expensive for the typical mid-size business or small medium business (SMB), which usually has a modest information technology budget with which to support an IT network whose advanced technology and capability are often similar to the networks of far bigger enterprises. Progent's support delivery model, which takes great advantage of remote service, virtual office infrastructure and 24x7 network monitoring, significantly reduces the IT support costs of a small-medium business while providing the small company with big-company service from professional, world-class experts with background in a wide array of small business technologies. If your mid-sized company or small business is looking for the quality of network support appropriate by a medium size organization without paying big-company costs, you need Progent.
Android and Barracuda integration Online Support
Android and Windows 10 integration Online Troubleshooting
Progent's veteran group of network consultants and application experts have extensive experience delivering online and on-premises assistance for organizations of any size who need to incorporate Android phones into their information systems so that users can work together while on the go. Progent offers the range of know-how to resolve technical problems that involve numerous manufacturers and that represent a combination of older and up-to-date information technology. Progent provides budget-friendly online technical support to assist you with any facet of designing, implementing, managing and troubleshooting your BYOD solution. Progent can provide occasional technical support to help you to handle particularly challenging technical problems, or Progent can provide comprehensive project management support to ensure that you finish major network projects on schedule and within budget. Progent can assist with on-premises, cloud-based, or hybrid network environments and can provide support for operating systems, apps, management tools and network infrastructure. Progent also can provide customized group or individual classes to show you how to manage and use Android phones and tablets efficiently.
DoubleTake Carbonite Software Backup On-site Support
DoubleTake Carbonite Backup Integration Support
DoubleTake/Carbonite Software offers a family of tools intended to provide small and midsize companies a variety of affordable solutions for backing up and recovering business-critical applications such as Exchange Server, SQL Server, Blackberry, and Microsoft SharePoint. Progent’s business continuity planning experts have in-depth experience incorporating DoubleTake/Carbonite technology into small company information systems to create a high state of fault tolerance and disaster recovery capability at an affordable cost.
SCVMM 2016 and Operations Manager IT Consultant
SCVMM 2016 IT Consultant
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management products and is intended to provide a unified mechanism for configuring and administering virtualized datacenters across hybrid networks that can incorporate on-premises and hosted datacenters and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consulting experts can help organizations of all sizes with all facets of building, implementing, and managing a SCVMM 2016 ecosystem. Progent can assess your virtualization architecture, show you how to migrate efficiently from legacy versions of Virtual Machine Manager, develop processes for building and installing VMs and hosts, design high-availability scale-out clusters, integrate your private cloud infrastructure with public clouds, set up virtual switches and load balancers, develop and debug PowerShell scripts, and help you evaluate the potential advantages of the latest capabilities like Storage Replica and Host Guardian Service. Progent's hypervisor professionals offer world-class Windows Hyper-V consulting and VMware ESXi support.
Consult Email Black Lists
Email Black Lists Consulting
Progent's ProSight Email Guard solution uses the technology of leading data security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter.
After Hours Consulting Project Planning
Project Planning Engineers
For advanced project management support, Progent offers access to veteran IT experts with years of experience in technology management, program development, and business process design for organizations from Big 4 firms to dot-com startups to government agencies. These proven IT managers offer project management expertise to help enterprise customers adhere to best practices to ensure that development or deployment projects are completed on schedule and on budget.
Shared Help Desk Ticketing Onsite Technical Support
Technical Support Service Desk Sharing
Progent's Network Help Desk Call Center Outsourcing Services for desktop support are intended specifically for small organizations who require fast access to a Help Desk Call Center with professional telephone support and full escalation capability but who have to work within a restricted network support budget. Important components of Progent's Help Desk Outsourcing Services include: Help Desk Phone Support, Optional Remote Access Support, System Evaluation, Expert Prioritization, Virtual Helpdesk Services, By-the-Minute Billing, and Helpdesk Software Recommendation and Deployment.
Great Plains Migration Network Consultant
24-7 Dynamics GP Power BI Integration
Dynamics GP/Great Plains allows you to grow and control your company better by offering easy availability of decision-driving data and a rapid return on investment. Microsoft Dynamics GP confers major productivity benefits including its ability to expand the presence of your company, manage your financials, automate financial processes, unify processes throughout your business, improve inventory control, increase order accuracy, expand revenue and shorten turnaround time, and maximize cash flow. Progent can show you how to configure and manage a reliable, secure server and communications foundation to support Great Plains, and can offer expert Microsoft Dynamics GP consultants to help you reap the full benefits of your Dynamics GP/Great Plains software.
24/7 Exchange Server 2000 Technical Consultant
Microsoft Certified Expert Upgrade Consultants Exchange 2000
Progent is one of the most expert information technology consulting companies for integrating e-mail solutions based on Exchange 2000. Progent is skilled in helping small and mid-size companies derive the full benefits of Microsoft Exchange Server 2000 for common situations such as updating from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 administration.
Windows Server 2019 and SCVMM Integration Services
Online Help Windows Server 2019 High Availability
Progent's certified Windows Server 2019 experts can help your company to design and carry out a cost-effective migration to Windows Server 2019 using your current deployment architecture or a cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 offers significant improvements in capacity, performance, ease of management, virtualization, security and compliance, hybrid local/cloud deployments, availability, and container support.
Proxim Tsunami Wireless Case Study
Case Studies Proxim Tsunami Wireless
Progent provided a wireless integration environment that allowed a school to improve efficiency and eliminate the recurring costs of a dedicated wireline connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is designed for interfacing remote locations as far as 2.5 miles apart and can extend to even longer distances. This wireless solution provided better bandwidth and dependability than simply amplifying the 802.11b network, and because it uses the 5.8Ghz spectrum it offered protection against outside interference.
Virtual Server Private Cloud Hosting Specialists
Private Cloud Hosting Services Consultants
Progent’s private cloud hosting enables small and midsize organizations to run mission-critical applications such as SQL and Exchange from a secure Tier III data center on fault-tolerant hardware with geographically separate data backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Data Protection Manager for backup replication and restore. Smaller organizations can take advantage of Progent’s private cloud to avoid major capital costs for the purchase, upkeep, and management of computer equipment and data center facilities while achieving the highest levels of system availability and security.
Exchange 2007 Edge Server Technology Consulting Services
Microsoft Exchange Technology Consulting
Progent's Microsoft certified support team can help you define and implement an efficient in-place Microsoft Exchange 2007 migration strategy that avoids network downtime, reduces ongoing support demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multiple server or multi-site migrations, Progent has the knowledge and experience to complete your project quickly and economically. Progent's Exchange 2007 help, repair, and design services include assistance with the integration of outside vendor enhancements of Microsoft Exchange Server 2007 and the design of unified messaging solutions based on Microsoft Exchange Server 2007.
BDR and Business Continuity Solutions Technology Consulting Services
Cloud Backup Security Network Engineer
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical information.
Microsoft Office IT Consulting Firm
Microsoft Office 2000 IT Outsourcing Firm
Progent's pricing policy is to bill for online support and on-site help by the minute. As a result, you owe just for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and requires no monthly commitment for services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick fixes so you won't be forced to permit simple problems to stay unaddressed.
Dynamics GP SmartList Builder Specialists
Dynamics GP SSRS Engineer
Dynamics GP/Great Plains software offers analytics and reporting capabilities that allow you to monitor all operations, revenues and spending, and sales trends with integrated drill-down, inquiry, and reporting functions. Progent's Dynamics GP reporting consulting expertise can enable you to create reports that let you analyze your business more thoroughly, turning uncooked data into valuable business information. Progent can improve your reporting and business analysis by providing Crystal Reports expertise, FRx help, and Microsoft Excel programming. In addition to delivering reporting consulting, Progent can supply Microsoft .NET consulting, Microsoft SQL Server expertise, and programming experience with VBasic, XML and other tools in order to offer custom line-of-business software development and web commerce applications that integrate transparently with Microsoft Dynamics GP.
ISP Selection Consultant Services
Internet Access Technology Professional
Progent can provide the cost-effective support of online Internet connectivity experts to help your company to assess or enhance your ISP services so your Internet access solution matches your business needs. Services available from Progent's engineers include evaluation of your existing bandwidth utilization, carrier and plan analysis and ordering, network provisioning, and managing a seamless move to a different ISP and/or service plan. Provisioning can include enhancing current routers and switches and deploying new ones, implementing firewalls, and upgrading dependable BGP configurations.
Microsoft Experts Outlook autodiscover Information Technology Consulting
Hybrid Office 365 solutions Computer Consultants
Microsoft allows you to create seamless hybrid networks that integrate Office 365 and on-premises Exchange deployments. This allows you to have specific Exchange mailboxes hosted on your on-premises datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consulting team can help you with any phase of planning, implementing and debugging your hybrid Office 365/Exchange solution. Progent's Exchange specialists can provide occasional expertise to help you resolve challenging technical issues and also can provide extensive project management outsourcing to make sure your hybrid Office 365/Exchange solution is completed on schedule and within budget.
Migration Consultants Exchange 2003 Server
Online Troubleshooting Microsoft Exchange Upgrade
Progent's Microsoft certified consultants can show you how to define and implement a smooth in-place Microsoft Exchange 2003 upgrade plan that avoids productivity disruption, reduces long-term support requirements, and makes your Exchange Server 2003 easy to manage. For complicated multiple server or multi-location upgrades, Progent offers the experience to complete your project rapidly and economically. Progent's Microsoft Exchange 2003 help, repair, and design services include assistance with the integration of third-party add-ons to Microsoft Exchange 2003 Server that are best aligned to your business goals.
Microsoft T-SQL Reporting
SQL Server Consultants
SQL Server 2000 is a complete, web-aware database and data analysis solution that opens the door to the rapid development of a new generation of high-end applications that can provide your company a critical competitive edge. Microsoft SQL Server 2000 features built-in support for XML and the ability to communicate across the Internet and beyond the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of work helping with Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server applications that are well connected with other applications based on Microsoft's .NET platform.
SQL Server Replication Engineers
Microsoft SQL Programming
SQL Server 2005 offers powerful, standardized tools to computer experts and information workers, reducing the complexity of designing, deploying, managing, and accessing enterprise data and database programs in environments ranging from handheld devices to enterprise data networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 call for an IT consulting firm with real-world experience and wide knowledge in planning and deploying information-based, end-to-end business IT solutions. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft technology, assures you success in designing, configuring and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.
Microsoft Project Server Workflow Training
Project Server 2013 Support and Help
Progent's Microsoft-certified engineers can provide in-depth support in deploying, managing and debugging any edition of Microsoft Project Server and can deliver a wide variety of affordable online consulting services following proven best practices to assist organizations of all sizes to get all the benefits of this leading project management solution. Consulting support offered by Progent include system planning, installation and migration, strategies for secure file and status sharing among local and remote or mobile users, network infrastructure optimization, and specialized online training classes.
24-7 Engineer CRISC Certified Risk and Information Systems Control Manager
CRISC Risk and Information Systems Control Consultancy
Progent can provide the services of a CRISC-certified risk management consultant to help your company to design and implement an enterprise risk management (ERM) solution following best practices identified by CRISC and crafted to match your company's risk tolerance, business goals, and budgetary guidelines.
Top Sun Solaris Network Security Evaluation
UNIX Cybersecurity Firm
If your business has a Solaris environment or a mixed-platform IT environment, Progent's CISM and ISSAP-premier consultants can help your whole organization in a wide range of security topics including security administration procedures, security design and models, access management products and techniques, software development security, business processes security, physical security, telecommunications, network and web security, and disaster recovery preparedness. CISM and CISSP define the basic skills and international standards of knowledge that information security managers are required to possess. These certification offer executive management the confidence that those who have earned their CISM, CISSP or ISSAP qualification have the background and theory to deliver world-class security support and engineering services.
Infor SyteLine CloudSuite Web Site Integration Professional
Infor SyteLine CloudSuite Industrial Professional
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP solution that embodies more than a quarter century of experience helping manufacturing and service organizations to simplify complicated supply chains and improve the efficiency of key processes to bring products to market quickly and adhere to customer schedules dependably. Progent offers the expertise of an ERP consultant with more than two decades of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide remote or onsite services that can range from occasional guidance to comprehensive solution design and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, business analysis, application development, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Amazon AWS integration, disaster recovery planning, and DBA services.
Network Consulting Fortinet Firewall Web Filtering
Fortinet FortiOps Computer Consultant
Fortinet FortiGate next-generation firewalls (NGFWs) are industry leaders in offering best-in-class performance for SSL/TLS inspection. Progent's Fortinet firewall experts can assist your business to integrate your Fortinet firewalls to protect all your IT resources at the enterprise perimeter, within the data center core, at branches, and in the cloud.
Best Technology Professional Microsoft Project Server Reporting
Microsoft Project Server My Sites Specialist
Progent's Microsoft engineers can provide in-depth support in deploying, operating and debugging any edition of Project Server and can provide a wide variety of cost-effective online support services following industry best practices to help organizations of all sizes to receive all the benefits of this leading project management solution. Services offered by Progent include solution planning, software configuration and migration, strategies for safe file and status sharing among local and offsite users, network infrastructure optimization, and specialized webinar training.
Service Database Remote Support Services
Online Help Service Database
Progent uses an enterprise-class service reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or local service organizations who offer minimal documentation or details of services performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service reports transmitted by each staff member to each client. The practice of detailing and organizing support records allows more effective support and avoids a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.
PIX Firewall Technology Consulting Services
Cisco PIX Firewall Upgrade On-site Technical Support
Cisco's PIX Series firewalls have been discontinued and Cisco may no longer offer support these devices. Progent continues to offer technical assistance for Cisco's PIX 500 firewalls to help you with management and troubleshooting and Progent can in addition help you determine whether to move up to the latest firewall products available from Cisco. Progent's Cisco technology experts can help your company plan and carry out a cost-effective migration to Cisco ASA 5500-X firewalls based on industry best practices.
Exchange 2013 Security Computer Consultants
Exchange 2013 Outlook Web App Configuration
Microsoft Exchange 2013 includes significant enhancements to the capabilities of Exchange Server 2010 and delivers important innovations plus a revamped architecture. These enhancements affect key facets of IT like ease of administration, availability, security, cost of ownership, teamwork, scalability, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consultants can help you evaluate the potential advantages of migrating to Microsoft Exchange Server 2013, create an efficient test and rollout strategy, and educate your IT staff to manage your Exchange 2013 solution. Progent also offers ongoing online support and management services for Microsoft Exchange Server 2013.
Online Technical Support Microsoft Lync Server Instant Messaging
24-7 Lync Server 2013 topology Engineer
Progent's consultants can help your company to evaluate the benefits of Microsoft Lync Server for your environment and can assist you to plan and carry out a rollout of Lync Server that centralizes the control of IM and Presence and improves the productivity of your in-house employees, telecommuters, and mobile workforce. Progent's consultant's can also help your company to perform an efficient migration to Lync Server 2010 from Microsoft Office Communications Server or Microsoft Live Communications Server, integrate Microsoft Lync Server 2010 with Exchange, SharePoint Server, and SQL Server, show you how to run Lync Server 2010 to enhance the collaborative functions of MS Office applications, and offer training and continuing support for Microsoft Lync Server and other Microsoft platforms.
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