The Help Desk service model adopted by Progent's Technical Response Center offers small and midsize companies an dependable alternative to dependence on independent service individuals by offering broad technical knowledge shared by numerous engineering teams, optional 24x7 availability of emergency help, escalation capability to appropriate engineers for handling the most complex issues, support consistency and reliability, prompt follow-up enforced by veteran service managers, a selection of convenient ways for initiating support jobs, and a high level of process visibility made possible by ticket updates and available via a web-based portal.


Additional Topics of Interest

Remote Server Management Cards Professional
Remote Server Management Specialists Oakland, CA

Remote server management cards give network managers complete control over a server without the need for an on-site presence. Using these server management cards, all console screen data plus keyboard and mouse operations are exported to an off-site session to an IT expert who can be located anywhere in the world. Progent's Microsoft and Cisco authorized engineers can help you to design, deploy, and support a high-availability company network that includes remote server management cards and Progent can use these remote management cards to provide low-cost remote technical help. Progent is familiar with a variety of remote server management cards including Aten IP9001 remote server management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon remote server management cards.

Office 365 OneNote Integration Consulting Services
Sacramento Largest Office 365 Mac Integration Computer Consultant

Office 365 is Microsoft's growing family of productivity applications and cloud-hosted services offered on a monthly or annual subscription basis. Office 365 programs and cloud services are available in a variety of product bundles targeted at customers from students and households to global enterprises. Progent can provide fast and easy online access to consultants with in-depth knowledge of Microsoft, Mac, iOS, and Android technology. Progent can help your business to understand the wealth of subscription options offered with Office 365 and configure your network with Office 365 in a way that delivers maximum business value. Progent offers expertise with multi-platform environments that incorporate Windows, macOS, and Linux software. Progent can also assist your business to create and manage hybrid ecosystems that transparently integrate on-premises and cloud-based resources.

Consultant for ProSight SSL certificate management
Consulting Services for IT asset documentation management in Burlingame, California

Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it.

Microsoft Exchange Upgrade Support and Setup
Exchange 2000 Upgrade Upgrade Consulting

Progent is one of the most qualified IT consulting companies for designing email and messaging systems powered by Microsoft Exchange 2000 Server. Progent specializes in helping small and mid-size companies get all the advantages of Exchange 2000 under typical scenarios such as updating from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 Server management.

Microsoft Exchange 2003 Upgrade Configuration
Boise, ID Microsoft Exchange Upgrade Online Consulting

Progent's expert consultants can show you how to design and deploy an efficient in-place Microsoft Exchange 2003 migration plan that minimizes network downtime, simplifies long-term service demands, and makes your Exchange 2003 Server easy to manage. For complicated multiple server or multi-site upgrades, Progent offers the experience to complete your move quickly and economically. Progent's Microsoft Exchange Server 2003 help, repair, and consulting services include assistance with the configuration of outside vendor enhancements of Exchange Server 2003 that are best aligned to your business needs.

Exchange 2000 Migration Consultants
Exchange 2000 Upgrade Upgrade Help in Virginia

Progent is one of the most expert information technology consulting companies for creating email and messaging systems powered by Exchange 2000. Progent specializes in helping small and mid-size businesses derive the full advantages of Microsoft Exchange Server 2000 for typical situations including updating from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 administration.

Microsoft ISA 2004 Server Computer Engineer
Redwood City Microsoft Proxy Server Technical Support Services

Progent's certified Internet Security and Acceleration Server consultants have extensive experience developing Microsoft-based security designs for IT networks with many locations, mobile workers, and line-of-business eCommerce applications. A Progent ISA Server consultant can help your small company plan and implement an installation of Microsoft ISA Server 2004 that supports your information protection needs without limiting your network.

Network Management outsourcing consultants Technical Support Services
ProSight Managed Services Specialists in South Carolina

Progent's ProSight family of managed IT services are intended to provide organizations who maintain minimal internal IT administration and support teams with affordable access to enterprise-class management platforms and technical experts. Benefits of Progent's ProSight line of managed services include fixed network maintenance costs, smart automation of common management processes, ongoing adoption of new information technology, smooth migration from legacy systems to up-to-date solutions, close alignment of computer technology with business goals, guidance from veteran network consultants, and freeing up management to focus on business rather than ever-changing computer technology.

Wireless AP Network Consultant
Information Technology Consulting for 802.11ac Upgrade in Bay Area

Progent's Cisco-certified Wi-Fi integration consultants can assist organizations to deploy, manage, and debug Cisco Wi-Fi products including Aironet and Meraki 802.11ac Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.

CRISC Risk and Information Systems Control Consultants
Engineers for CRISC Risk and Information Systems Control California

Progent can provide the services of a CRISC-certified risk management consultant to assist you to design and deploy an enterprise risk management strategy following leading practices promoted by CRISC and geared to align with your company's risk appetite, business objectives, and budgetary guidelines.