Help Desk Support
Progent's Help Desk Call Center Structure for Remote IT System Assistance
Additional Topics of Interest
Microsoft Lync Server 2013 IM Consultant
Lync Server 2013 and Cisco Unified Communications Consulting Services
Progent's consultants can help your company to evaluate the value of Lync Server for your environment and can help you to design and execute an installation of Lync Server 2010 that centralizes the control of IM and Presence and improves the productivity of your office employees, telecommuters, and smartphone users. Progent can in addition assist your company to perform an efficient upgrade to Lync Server from Microsoft Office Communications Server or Live Communications Server, integrate Lync Server 2010 with Exchange Server, SharePoint Server, and Microsoft SQL Server, show you how to use Lync Server to enhance the team-computing capabilities of Microsoft Office applications, and offer webinar training and ongoing support for Microsoft Lync and other Microsoft platforms.
Microsoft Windows 7 Evaluation Remote Troubleshooting
Immediate Windows 7 Training Support and Setup
Progent's Microsoft certified consultants can help you to pilot
Professionals ISP Selection
Professional Metro Ethernet
Progent can provide the affordable services of online Internet connectivity consultants to help your organization to evaluate or enhance your Internet services so your Internet connectivity solution matches your business requirements. Support services provided by Progent include assessment of your existing bandwidth use, carrier and plan analysis and selection, network provisioning, and managing a seamless switchover to a new ISP and/or service arrangement. Provisioning can include optimizing current routers and switches and configuring additional ones, implementing firewalls, and designing dependable BGP configurations.
Proxim Online Help
Proxim Integration Services
Progent’s wireless consultants can help small organizations design, choose, pilot, configure and maintain protected building-to-building wireless bridging products that integrate seamlessly into your existing network while offering a degree of protection that matches or exceeds wired connections. Progent offers expertise in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and additional small business wireless providers and can help you identify and install the wireless connectivity technology that match your company requirements.
Shared Call Center Consultant Services
Virtual Service Desk Specialist
Progent’s Help Desk Co-management service makes it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced support solution built around the top shared PSA tool for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Microsoft LCS Server 2007 Consulting
Microsoft LCS Server IM Computer Consultants
MS Office Communications Server provides IM and presence in an extensible, enterprise-grade solution offering advanced protection, seamless compatibility with additional Microsoft software, an expandable, standards-based development platform, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Your organization can benefit from cost savings and improved business efficiencies, enhanced worker productivity, and better IP security with this simple-to-administer, highly available IM platform. Effective deployments of Microsoft Office Communications Server require careful planning and thought before installation. Progent's Microsoft-certified professionals can provide the expertise needed to deliver all the benefits of Office Communications Server throughout your entire corporation.
System Testing Specialist
Load Aggregation Testing Consulting Services
The Progent Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center is available for testing mission-critical applications, creating cost-effective migration methodologies, evaluating and optimizing performance, designing or verifying disaster recovery solutions, mitigating compatibility problems, and establishing training systems for the latest products and technologies. For Progent customers who lack adequate in-house resources to configure effective test systems, Progent's Test and Training Lab reduces capital outlay and technical risk and helps keep critical network projects on schedule.
After Hours Repairing Consultant Rates
Consultant Hourly Cost Consulting Service Firm
Progent's pricing model is to charge for phone service and in-person visits per minute. Consequently, you are invoiced only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and requires no monthly commitment for services provided during normal business hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you won't be tempted to allow less critical problems to stay unaddressed.
Cisco DistributedDirector IT Consulting
Cisco Content Router Computer Consulting
Progent offers fault tolerant load balancing consulting covering network load balancing, load balanced program, LAN/WAN infrastructure routing, and content delivery technology including Cisco Content Engine. High availability load balancing providers for which Progent offers consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco Content Services Switch, Cisco Distributed Director and ACNS, and F5 Networks BIG-IP.
Application Programming Consultants
Java Integration Companies
If you need assistance creating, improving, or repairing business aplications for Microsoft Windows, any version of Linux, or the Web, Progent’s team of program developers, database architects, and software project managers can help ensure you get the project completed on schedule and within budget. Progent's experienced software programmers can provide affordable and expert online help for projects as simple as creating VBA macros for Excel or as large as developing line-of-business RDBMS applications built on SQL Server or Oracle.
- Computer Support Help Desk On-site Support Jacksonville
- Online Help Desk Online Help Illinois
- Network Support Help Desk Help and Support San Jose, Dallas, New York
- 24x7 BlackBerry Professional Software Technical Support Firm Uniondale-Farmingdale
- CISA Consulting Freelance Jobs Columbus
- Implementation Support SQL Atlanta Georgia
- Top Help Desk Process Online Technical Support Arizona
- Cisco IT Outsourcing Company Brooklyn, NY
- Exchange Server 2010 Repairing Bakersfield, CA
- Microsoft MCDBA Engineer Home Based Jobs Mesa
- Firewall Cybersecurity Team New Hampshire
- 24-7 24x7 HelpDesk Support and Integration
- Help Desk Software Selection and Deployment Computer Consulting Indianapolis
An index of content::
Open Now Consultant Services Windows and Solaris
Biggest Windows and UNIX Consultancy
Progent's UNIX family support services provide small companies and developers help with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of experience offers you a convenient single consulting firm to help you build and manage a protected and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
CIO Professionals
Part-Time CIO Professionals
Progent can provide small companies with an IT management professional who can act as a part-time CIO. This part-time Chief Information Officer can offer long-term direction to help you deploy sensible IT products to improve business processes so they align better with your corporate objectives. Your business can create and implement a well thought out IT strategy without incurring the expense of a full-time senior IT executive.
Automated Call Management Consultants Jobs
Top Virtual Office Microsoft Consulting Telecommute Job
Progent's work environment will make you a more capable consultant by enhancing your information technology knowledge and boosting the loyalty of your customers. Progent delivers this promise by recruiting the best consulting experts for you to operate with, providing a state-of-the-art system architecture, running proprietary software tools to deliver the highest level of support, and by streamlining proven operational structures for attracting and maintaining clients.
Google Cloud VM Engineer
Google Cloud integration Engineer
Progent can provide affordable online and onsite support to assist organizations of any size to move any part of their core network infrastructure to Google Cloud Platform services. This can save management hassle and hardware expense and allow access to Google's cutting edge AI and machine learning technology. Progent can help you with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness assessment, architectural design, pilot testing, deployment, administration, performance tuning, licensing management, disaster recovery mechanisms, and security.
ISA Server Information Technology Consulting
ISA Server Support and Integration
Progent's certified Internet Security and Acceleration Server consulting experts have long backgrounds configuring Microsoft ISA Server-based security solutions for IT networks with many offices, remote users, and line-of-business eCommerce applications. Progent's ISA Firewall experts can help your small business in planning and implementing an installation of ISA Server 2000 or ISA Server 2004 that meets your network protection needs without adversely restricting your IT system accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
SQL Server 2017 Monitoring Professionals
After Hours SQL Server 2017 Automatic Database Tuning Setup and Support
Progent's certified SQL Server 2017 consultants can help your organization to design and implement a smooth migration from your current SQL Server environment to SQL Server 2017.
Service Desk Sharing Specialist
Virtual Service Desk Technical Support Services
Progent offers several essential types of Call Center support : Microsoft Help Desk Outsourcing Services, Virtual Help Desk Support, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft experts gives your clients easy access to a dependable technical group with extensive experience providing phone support and online repair for networks based on Microsoft technology. Progent's concentration is on earning the support Call Center a respected reputation as a solid contributor to company performance. Progent's goal is to resolve rather than simply record problems.
24/7/365 Microsoft Exchange 2003 Support Outsourcing
Exchange 2003 Server Upgrade Remote Consulting
Progent's expert consultants can help you design and implement an efficient in-place Exchange Server 2003 migration plan that minimizes productivity downtime, reduces ongoing service requirements, and makes your Exchange Server 2003 easy to administer. For complex multiple server or multi-site migrations, Progent has the background to complete your move rapidly and affordably. Progent's Microsoft Exchange 2003 help, troubleshooting, and design offerings include expertise with the configuration of third-party add-ons to Exchange 2003 Server that are best aligned to your business needs.
Internet Data Center Technology Consulting
Sarbane Oxley Compliance Consult
For large businesses, Progent can leverage in-house IT staffs by offering extensive background in supporting key Microsoft and Cisco technologies. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server help. For the nationwide or global businesses with branch offices, Progent can perform as a seamless local extension of enterprise IT management. Progent’s enterprise consulting services include corporate-wide security, remote branch office support, system architecture, Sarbox compliance, project management, and top-level service for multi-site office environments based on Enterprise Windows 2000. Progent can offer field consultants and specialists to assist with a campus move or branch move, or a system designer to assist with setting up or using an Internet Data Center or Hosting Facility.
Services VMware Site Recovery Manager Failback
VMware VCDX Professional
VMware's popular Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable runbook for restoring services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and manage a disaster recovery system powered by VMware SRM.
Emergency MOM 2000 Case Study
MOM 2005 Case Studies
Before Progent’s MOM-based solution, network issues were approached reactively, once workers complained about them. With the help of proactive, computer generated alerts and trend analyses created by MOM, Progent is now able to fix server troubles before they becomes critical enough to impact network availability. Thanks to MOM, Progent can deal with incipient problems before customers know that the problems are there. Progent has expertise with Microsoft Operations Manager 2005 and MOM 2000 to offer small business networks enterprise-class availability, safety and productivity.
SQL 2008 Reporting Services Consultancy
Microsoft SQL 2008 Server Online Consulting
SQL Server 2008 delivers indispensable, familiar tools to IT professionals and network users, lessening the difficulty of creating, deploying, administering, and accessing company information and database programs on platforms ranging from handheld devices to corporate information networks. The sophistication and integration requirements of Microsoft SQL Server 2008 call for an IT consulting firm with real-world experience and broad knowledge in planning and building data-driven, end-to-end business technology applications. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background involving Microsoft integration, assures you success in designing, configuring and managing Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET platform.
Remote Support Services Exchange 2013 Migration
Exchange 2013 OWA Remote Support Services
Exchange Server 2013 includes major enhancements to the capabilities of its predecessor Exchange Server 2010 and introduces important innovations plus a redesigned architecture. These improvements favorably impact key IT areas including manageability, availability, security, cost of ownership, teamwork, extensibility, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to evaluate the potential advantages of migrating to Microsoft Exchange 2013, create a cost-effective validation and deployment strategy, and educate your IT staff to manage your Exchange Server 2013 environment. Progent can also provide ongoing remote support and management services for Microsoft Exchange Server 2013.
Windows 2008 Active Directory Support
Biggest Computer Engineer Active Directory
Windows Active Directory demands significant hands-on experience to integrate optimally across an enterprise. Progent’s Microsoft Certified engineers are skilled in designing, deploying, and troubleshooting complex Enterprise Active Directory projects. Progent’s areas of expertise with Windows Active Directory include replication issues, multi-domain partition design, repair of corrupted Active Directory objects, dealing with residual beta version configuration objects in production AD systems, and fixing unsuccessful installations of AD and Active Directory-associated programs.
MOM Case Study
Top Microsoft Operations Manager Case Study
Before Progent’s Microsoft Operations Manager solution, system issues were handled reactively, once users were impacted by them. With the benefit of proactive, automated alerts and trend reports created by MOM, Progent can now ward off network problems before they becomes serious enough to impact network uptime. Thanks to Microsoft Operations Manager, Progent can resolve incipient problems before customers are aware that the problems are there. Progent has background with Microsoft Operations Manager 2005 and MOM 2000 to deliver small business IT systems enterprise-class service continuity, security and productivity.
Adaptive Security Device Manager Support
Firepower Management Center On-site Technical Support
Progent's Cisco-certified CCIE network engineers can assist you to maintain your legacy PIX 500 or ASA 5500 security appliances or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, deploy, optimize, manage and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services
Microsoft Windows IT Management
Microsoft Office Help
Progent’s IT outsourcing services offer economical computer support for small businesses. Whether it includes planning network architecture, setting up an internal Help Desk or outsourcing a one, deploying a new e-mail platform, monitoring your system, or developing an on-line eCommerce solution, outsourcing your network engineering services can contain costs and minimize risks, allowing network service budgets to grow in a more linear and controlled fashion than is possible by assembling a large, all-purpose internal network support staff. Progent’s Outsourcing White Paper and datasheets explain how Progent can help you build a secure and highly available system foundation for your critical business software based on Windows including Office XP, Office 2003, and Microsoft Office 2000.
Programming Firms Macola
Support Services Axapta
Besides offering access to Microsoft Dynamics GP consultants, Progent can provide experts in Dynamics AX, Dynamics NAV (Navision), Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro. Progent offers software development, troubleshooting, management help, migration assistance, and one-on-one or group online training classes customized to address your particular requirements. Progent's experts also can show you how to integrate and maintain a secure, reliable network foundation to run your ERP, MRP and accounting solutions.
Remote Desktop Connection Client for Mac Consulting
Remote Support VirtualPC for macOS
For businesses with a mix of Mac and Windows computers, there exist two basic alternatives for running Microsoft Windows-only applications on macOS or OS X: remote access to a physical Windows computer or local emulation of a Microsoft Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Mac enables you to attach a Mac to a networked Microsoft Windows-powered computer to run Windows software and access network resources. Virtual PC for Mac emulates Windows on a Mac system so that you can run Microsoft Windows applications locally. Progent's macOS and Mac OS X technology support experts can assist your business to manage these solutions for running Windows programs on your Macs and can in addition assist you to evaluate and configure other solutions for Microsoft Windows PC simulation.
24x7 Specialist Microsoft Windows 7
Integration Services Windows 7 Training
Progent's Microsoft certified consultants offers remote and onsite consulting services to help your company to administer, support, and repair PCs powered by Microsoft Windows 7 and can also provide help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with change management, network security, disaster recovery, remote connectivity, mobile device management, Wi-Fi configuration, and 24x7 network monitoring.
Microsoft Consulting Jobs
Job Network Engineering
If you are an information technology consultant with technical support expertise, teaming with Progent and assisting Progent's clients will enhance your abilities through collaboration with our team of mutually supportive, high-output consultants. Progent's commitment to offering IT consulting and computer support to small companies will give you the opportunity to consult in depth with business leaders and add significantly to the success of dynamic companies. In addition, Progent's virtual office environment provides the most advanced tools for remote service and wireless access to help you to come up with fast fixes when you take on mission-critical issues.
24x7x365 Remote Technical Support wireless controller
Largest Support and Help Flex Series Wireless Controller
Progent's Wi-Fi consultants can help your business to deploy Cisco Wi-Fi controller appliances to manage wireless LANs of all sizes. Progent can assist you to administer and troubleshoot your existing Cisco-based Wi-Fi solution or carry out a smooth transition to Cisco's latest Wi-Fi controller technology.
Largest Private Cloud Hosting for Virtual Data Centers Consulting Services
Immediate Hosting for Virtual Servers Services
Progent's Private Cloud Hosting and Management service provides complete hosting of a small organization's servers in a solution that gives the highest degree of dependability and scalability and is in addition simple to move to another host. Progent's Private Cloud Hosting options are built on proven virtualization techniques that allow small and midsize businesses with mixed- platform IT systems to economize significantly on the expense of capital equipment, infrastructure maintenance, and network management while benefiting from enterprise-class fault tolerance and an unmatched level of vendor independence.
Linux Network Monitoring, Nagios and MRTG Consulting
Top Ranked Linux Network Monitoring, Nagios and MRTG Consult
Nagios and MRTG are useful, free monitoring utilities that operate on Linux and can be used to monitor UNIX environments, Windows networks, or multi-OS systems in which the Linux OS and Microsoft Windows coexist. The Nagios monitor allows system managers to monitor system services including POP3, HTTP, SSH, and NNTP. Multi Router Traffic Grapher allows you to track the bandwidth in and out of SNMP-enabled network appliances including processors, routers, and switches. Progent's system integration engineers can help you utilize both these programs to streamline and troubleshoot your system.
Professional Monitoring and Reporting
MOM 2007 Support and Setup
Remote 24x7 network monitoring, proactive alarms, and periodic analytical reporting are crucial to preserving the proper operation of your network and avoiding unnecessary and costly downtime. Remote Monitoring and Management (RMM) technology has advanced so far that businesses of any size can get a level of network stability that was once reserved for large enterprises. Progent can provide several RMM solutions delivered as economical service packages created to help you to detect and resolve a most network problems before they get big enough to disrupt your business.
Microsoft Office Integration Consulting
Information Technology Outsource Microsoft Office
To provide economical network services for small businesses, Progent offers comprehensive computer outsourcing plans that give small offices fast access to technical help without forcing you to recruit, educate, and manage a large full-time IT staff. Progent’s IT outsourcing services give you an affordable alternative for building a protected and reliable system for your favorite Microsoft Windows office productivity products such as Office XP and Microsoft Office 2003.
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