The Helpdesk service model adopted by Progent offers small and midsize organizations an effective option to dependence on freelance consultants by offering extensive expertise shared by numerous support groups, optional 24x7 access to emergency help, escalation capability to top-level engineers for handling the most complex problems, support consistency and reliability, prompt follow-up overseen by veteran IT service administrators, a choice of convenient mechanisms for initiating service jobs, and excellent process transparency made possible by ticket updates and available through a web-based portal.


Additional Topics of Interest

Network Security Evaluation for Juniper SA6500 SSL VPN
Top Ranked Juniper SA Series SSL VPN Security Company

SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

Live Communications Server Network Engineer
Microsoft LCS Server Consultancy Portland

Microsoft Office Communications Server delivers Instant Messaging and presence as part of an extensible, enterprise-grade solution offering enhanced protection, transparent integration with popular Microsoft software, an extendable, industry-standard development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your enterprise can benefit from cost savings and improved business efficiencies, enhanced individual productivity, and better IP security with this easy-to-manage, highly available IM platform. Effective deployments of Office Communications Server require extensive planning and thought before roll out. Progent's Microsoft-authorized consultants can provide the expertise needed to realize all the advantages of Microsoft Office Communications Server throughout your entire organization.

Dynamics GP Custom Software Technology Consulting Services
Dynamics GP Modifier Professional East Palo Alto, CA

Progent's background delivering Microsoft .NET services and SQL Server consulting, and Progent's application development experience with VBasic, XML, and other developer tools enable Progent to design custom line-of-business applications and eCommerce solutions that operate transparently with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP reporting services can show you how to create reports that let you track your business more effectively, transforming raw information into useful insights into your company and customers.

Microsoft Configuration Manager 2012 Computer Engineer
Setup and Support in Huntington Beach

Progent's Microsoft-certified consultants can assist you to prepare for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade efficiently to Configuration Manager 2012 from an older device management solution or assist you to enhance your current SCCM 2012 environment to accommodate your evolving IT needs. Also, Progent can help you to build a software foundation that extracts the most value from SCCM 2012 by delivering advanced consulting support for related Microsoft platforms such as Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services.

Internet Access Consultant
Consult for Internet Access

Progent can provide the affordable services of remote Internet connectivity consultants to assist your company to assess or enhance your Internet services so your Internet connectivity solution matches your business requirements. Services provided by Progent's engineers include assessment of your existing bandwidth utilization, carrier and plan analysis and selection, network provisioning, and overseeing a smooth move to a different carrier and/or service plan. Network provisioning can include optimizing current routers and deploying additional ones, setting up firewalls, and designing dependable Border Gateway Protocol architectures.

Network Engineer for Windows Server 2016 Network Controller
Technology Consulting for Windows 2016 Lutherville, MD

Progent's Microsoft-certified IT experts can provide Windows Server 2016 integration consulting to help organizations of all sizes to plan and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid architecture. Progent can help you to assess the benefits of Windows Server 2016 for your enterprise and can help you with any facet of designing, deploying, administering or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist you to benefit from the many innovative high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus workgroup and multi-domain clusters.

MCSE Expert Certified Exchange 2016 Collaboration Professionals
Tulsa Support for Exchange 2016 SharePoint integration

Progent can help you in all facets of your upgrade to Microsoft Exchange 2016 including planning high availability architecture for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V design; specifying mass storage requirements for your VMs, databases and log files; setting up hardware load balancing (HLB) for high-availability CAS services; designing, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

Ubiquiti UniFi WiFi access point Consulting
Ubiquiti UAP-AC WiFi access point Technology Professional San Jose, California

Ubiquiti's UniFi family of Wi-Fi network devices includes indoor and outdoor Wave 2 Wi-Fi access points (APs), security gateways, and switches. UniFi appliances installed on multiple venues with thousands of APs can be remotely provisioned and administered using free UniFi Controller software, which centralizes and streamlines setup, discovery, administration, optimization, debugging, monitoring, and reporting. Progent can provide the expertise of veteran wireless consultants who can help you to determine the value of Ubiquitiís UniFi technology for your environment and assist you to plan, deploy, administer, and troubleshoot your UniFi solution.

Consulting for ISSAP Certified Cybersecurity
Engineer in Mobile, Alabama

Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP status as a result of thorough testing and significant work with network security design. ISSAP security experts have in-depth knowledge of access control mechanisms and methodologies, telecommunications and network security, cryptography, needs evaluation, BCP and DRP, and physical security. Progent's ISSAP-certified security consultants can help your company with all phases of secure network architecture.

Cisco ASA 5500 Firewall Professional
Adaptive Security Appliances Setup and Support Richmond

Progent's Cisco CCIE-certified networking experts can help you to manage older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also assist you to set up, manage, update and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.

NetApp CDOT migration Consult
NetApp Hybrid Flash Specialist

Progent can provide enterprise customers the help of a certified NetApp consultant to deliver online or on-premises support for NetApp's entire portfolio of SAN products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror, SnapVault and OSSV incremental backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Areas of NetApp SAN storage solutions supported by Progent include SAN dsign, cloud deployment, virtualization, migrations, transparent updates, system management, information assurance, high availability, and troubleshooting. Progent offers Tier 3 support to assist you to resolve problems with NetApp SAN storage deployments quickly and affordably based on leading practices.