The Contact Center support delivery structure used by Progent's Technical Response Center gives small and midsize organizations an efficient option to reliance on freelance consultants by offering extensive expertise shared by multiple support teams, optional round-the-clock access to emergency help, escalation capability to top-level experts for handling even the most complex problems, support consistency and dependability, quick follow-up enforced by seasoned IT service administrators, a choice of convenient ways for requesting support jobs, and a high level of process transparency made possible by trouble ticket tracking and available via a web portal.


Additional Topics of Interest

 Microsoft SBS 2008 Help and Support
Microsoft SBS 2008 Network Consultants

Microsoft Small Business Server is a low-cost collection of server products that provides the basis for a powerful but easy-to-manage IT network. The integration demands of the Microsoft .NET functions included with Small Business Server 2011 requires an IT consultant with hands-on background and extensive knowledge in designing and building effective and comprehensive business technology systems. Progent's Microsoft-certified consultants have broad backgrounds with the technologies incorporated in Microsoft SBS 2011 and SBS 2008. This expertise ensures you success in installing, managing, and troubleshooting IT solutions powered by the SBS suite of servers and applications.

Windows 10 OneDrive IT Consulting
Windows 10 Engineer Houston, Texas

Progent's Microsoft-certified consultants can assist organizations of any size to assess Windows 10 or to upgrade to Windows 10 from an older release of Windows. Online and onsite assessment and upgrade services for Microsoft Windows 10 provided by Progent's experts include Return on Investment estimates, project coordination, compatibility testing, test lab systems, virtualization strategies, Cloud solutions, mobile management, teleworker connectivity, security and compliance, automated provisioning and administration, network optimization, wired/wireless convergence, disaster recovery planning, custom training for network management personnel and end users, and ongoing Call Center support services.

Windows, UNIX, Solaris Remote Consulting
Windows and Solaris Consultant in Sunnyvale

If your company is developing UNIX-based applications in an environment that includes Windows-based processors, PCs, and office productivity products, Progent offers comprehensive information technology outsourcing that allows you to focus on your field of strategic know-how without the constant hassle of maintaining your company information system. Through the use of smart network monitoring and by delivering remote and on-site support as your company needs it, Progent offers an affordable alternative for supporting an IT network that features high dependability, protection, and performance. Progent's developer assistance services include comprehensive it outsourcing, virtual server infrastructure, online and on-premises support and troubleshooting, network monitoring services, and Helpdesk outsourcing.

Microsoft Windows 8.1 Evaluation Support
Microsoft Windows 8.1 Evaluation Integration in Point Richmond, CA

Progent's Microsoft-certified experts can provide a range of IT outsourcing and co-sourcing services to help companies of all sizes to install, manage, and support IT systems that incorporate workstations, notebooks, tablets, or smartphones based on Windows 8.1. For enterprises, Progent's experienced project managers can help create test labs to assess Windows 8.1 and develop and manage Windows 8.1 migration projects based on proven methodologies.

SQL Server Reporting Services Configuration
Lubbock Consult

SQL Server 2000 is a complete, web-aware database and data analysis package that enables the rapid creation of cutting-edge enterprise-class programs that can provide your business a critical competitive advantage. Microsoft SQL Server 2000 provides built-in support for XML and the ability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background helping with Microsoft technology, ensures you success in designing, installing and supporting Microsoft SQL Server solutions that are seamlessly connected with other applications powered Microsoft's .NET environment.

BlackBerry Desktop Manager Specialist
National RIM BlackBerry Exchange IT Consultant Augusta-Richmond County

Progent can provide the services of BlackBerry-premier professionals who can assist small organizations to design, administer, and repair BlackBerry solutions affordably and successfully, eliminating the need for an internal BlackBerry specialist and minimizing the expense and hassle of maintaining a mobile wireless workforce. Progent's BlackBerry engineers offer in-depth backgrounds cooperating with Progent's Microsoft-premier consultants, Cisco CCIE-certified network engineers, and CISA and CISM-certified security professionals. This breadth of knowledge, in conjunction with Progent's efficient online support model, offers small businesses an efficient option for incorporating BlackBerry technology productively into their information system.

Tech Outsourcing for Microsoft Exchange Server
Microsoft Exchange 2003 Server Consulting Firm

Progent's Microsoft-certified consultants have more than a decade of background delivering unified communications solutions for companies ranging from small offices to large enterprises. Progent provides affordable support for all editions of Microsoft Exchange Server to enhance email and virus security, design high availability email environments, and facilitate off-site and mobile email connectivity. Progent’s Exchange support services can assist you in planning and carrying out a move from a legacy SMPT server or older Microsoft Email package such as Microsoft Exchange 2003 to Exchange 2016 Server. Progent provides integration help for Windows 8, Windows 7, Vista, and Windows XP desktops running Outlook and can show you how to integrate Outlook Web App for popular web browsers. For e-mail virus defense, spam blocking and data data leak prevention, Progent offers Email Guard email filtering and encryption.

Troubleshooting for SQL 2008
Engineer

SQL Server 2008 delivers indispensable, standardized tools to IT professionals and information workers, reducing the complexity of creating, integrating, administering, and using company data and analytical programs in environments ranging from mobile devices to corporate data systems. The complexity and integration demands of Microsoft SQL Server 2008 require a network consultant with hands-on experience and wide knowledge in planning and building data-driven, comprehensive business technology solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft technology, ensures you success in designing, configuring and managing Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET environment.

Microsoft Experts Internet Security and Acceleration Server 2006 Engineer
Baltimore, MD Support Services for ISA 2006

Secure Application Publishing with ISA Server 2006 allows greater control over intranet resources while supporting enhanced productivity by making these resources available to legitimate remote users. Internet Security and Acceleration Server 2006 helps protect corporate applications, services, and information across all network layers with stateful packet inspection and comprehensive publishing tools. Progent's Microsoft-premier ISA Server consultants can show you how to design, install, configure, and support ISA Server 2006 on your network so your company benefits from a smart and economical balance of protection, productivity, and performance.

Outlook autodiscover Integration
Network Consultants for Exchange admin center Raleigh

Microsoft has made a strong effort to enable seamless hybrid environments that integrate Office 365 Exchange Online and on-premises Exchange deployments. This permits you to have some mailboxes hosted at your on-premises datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can assist your organization with any facet of planning, integrating and debugging your hybrid Office 365/Exchange solution. Progent's Exchange consultants can deliver occasional support to help you through stubborn technical bottlenecks and also offer comprehensive project management outsourcing to ensure your hybrid Office 365 initiative is successfully completed on schedule and within budget.

Consultant Services for Small Business Managed IT services
Network Infrastructure Monitoring Professionals in Seattle, WA

Progent's ProSight portfolio of managed IT services are geared to provide businesses who maintain small internal network administration and support teams with low-cost access to enterprise-class management tools and technical expertise. Advantages of the ProSight catalog of managed IT services include flat-rate IT management expenses, smart automation of routine management processes, continual adoption of new information technology, graceful transition from older systems to up-to-date solutions, close alignment of computer technology with business goals, guidance from seasoned network consultants, and freeing up management to focus on business instead of ever-changing network technology.