Economics of Help Desk Call Center Outsourcing
Comparison of In-House vs Outsourced Help Desk Call Centers
Additional Topics of Interest
Microsoft 365 Mac Integration Online Support Services
Support Services Microsoft 365 Access Development
Progent can assist you to evaluate the wealth of subscription options offered with Microsoft 365, formerly branded Office 365, and configure your network with Microsoft 365 so you derive maximum business value. Progent supports cross-platform environments that incorporate Windows, macOS, and Linux technology. Progent can also help you to create and maintain hybrid solutions that seamlessly integrate local and cloud resources.
Setup and Support Microsoft Dynamics NAV
Dynamics NAV Information Technology Consulting
Dynamics Business Central (previously, formerly} called Dynamics NAV and Navision) provides small and midsize businesses a unified platform for financial management, inventory control, operations control, capacity planning, purchasing, sales, supply chain, and business reporting. Progent's Dynamics Business Central experts can help your organization to maintain your older Dynamics NAV environment or migrate efficiently to a cloud-based, onsite, or hybrid deployment model.
Top Rated Windows and Solaris Consultants
Outsourcing Windows and Solaris
If your company computer system combines UNIX, Linux or Sun Solaris platforms with Windows, Progent can help you to integrate your IT resources into a cohesive environment that permits all your OS platforms to coexist for easy management, transparent information exchange, high dependability, superior performance, and tight protection. Progent's UNIX and Windows integration assistance offerings include IT infrastructure integration and service, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, online technical help and repair, on-site technical support, and Contact Center outsourcing.
Shared Call Center Troubleshooting
Computer Consulting Co-managed Heldesk
Progent's Co-managed Call Center service allows your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around ConnectWise Manage, the top shared professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
ISA Server 2006 Network Engineer
Internet Security and Acceleration Server 2006 Network Consultant
Microsoft ISA 2006 is a comprehensive gateway that provides a fully integrated application layer firewall, virtual private network, and web caching platform for protecting the Internet-facing networks of any organization against a wide variety of attacks. Progent's Microsoft-certified ISA Server support professionals can help you design, rationalize, pilot, install, configure and support the Standard or Enterprise edition of ISA Server on your information system.
SharePoint Portal Server Information Technology Consulting
SharePoint Server 2019 Support and Setup
Progent's Microsoft-certified consultants offer companies of any size consulting, technical support, and application development expertise for SharePoint and SharePoint Online. SharePoint is an advanced platform that utilizes web-based technology for intelligently connecting people, groups and information. Microsoft SharePoint offers a central location for your employees or clients to access, manage, distribute and manipulate useful data, files, and software and to interact with other people. SharePoint allows quicker and better decisions, more effective access across groups and more economical business practices. Windows SharePoint Services join employees, customers, teams and projects with the information they've developed in a way that makes data easy to find, retrieve and apply. Progent's SharePoint consultants can assist your organization to maintain your existing SharePoint ecosystem or upgrade to the latest release of SharePoint.
Consultant Services ransomware data restore
Award Winning LockBit ransomware hot line Engineers
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help your business to contain the spread of an ongoing ransomware attack. Call 800-462-8800
Largest Microsoft Office 2000 IT Outsourcing Firm
Microsoft Network Consulting Firm
Progent's IT outsourcing support offerings for small companies include planning Windows XP, .NET Server, and BackOffice environments, managing migrations Microsoft Windows XP, Windows 2003 Server, Active Directory, and Microsoft Exchange Server 2003, Help Desk services, remote and on-site troubleshooting, fixing stubborn integration problems, and producing a comprehensive security strategy. Progent can show you how to enhance network availability and throughput with non-stop configuration, redundant network architecture, and proactive network monitoring. Progent also offers project management help for major migrations and can help with requirements definition, resource identification, bill of materials development, sourcing qualification, procurement coordination, and complete documentation. Progent's computer outsourcing service also features training for office productivity packages such as Office XP.
SentinelOne Endpoint Security Professional
Services ProSight Active Security Monitoring
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology from SentinelOne to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats.
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24x7 WatchGuard Firebox M270 Firewall Consultants
24-Hour WatchGuard Firewall Security Consultancy
Progent provides support expertise for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you select, deploy, and manage a WatchGuard Firewall appliance that aligns with your network security needs and budget. Progent can help you to manage outdated WatchGuard firewall appliances or migrate efficiently to current WatchGuard firewalls.
Microsoft LCS Server 2007 Online Support
Microsoft Live Communications Server Engineer
MS Communications Server provides IM and Real Presence as part of an extensible, world-class package featuring enhanced security, transparent compatibility with popular Microsoft products, an expandable, industry-standard development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Your enterprise can benefit from lower costs and improved business efficiencies, increased individual productivity, and better IP protection with this simple-to-manage, fault-tolerant solution. Successful implementations of Microsoft Office Communications Server require extensive planning and thought before roll out. Progent's Microsoft-authorized professionals can deliver the expertise necessary to realize all the benefits of Microsoft Office Communications Server throughout your entire corporation.
Support Outsourcing Teleworker Infrastructure
Integration At Home Workforce Network Infrastructure
Progent can assist small and medium-size businesses to plan, set up and debug the network infrastructure required for telecommuters.
Palo Alto Networks PA-220 Series Firewalls Cybersecurity Contractor
Palo Alto Networks Security Company
Progent's Palo Alto Networks firewall experts can show you how to select, configure, and manage Palo Alto Networks PA-Series firewalls to create a modern security ecosystem that extends across your on-premises and cloud-based assets and guards any user anywhere with any device.
Small Office Server Consultants
CCIE Expert Certified Small Office Small Business Network Consulting Services
Progent is a leader in cost-effectively delivering enterprise-class network help to small companies. Progent's achievement in addressing the network support requirements of the chronically underserved small business market is the combined outcome of key technical and process breakthroughs that have eliminated much of the traditional expenses out of managing IT service, injected unprecedented professional skill into the IT service mechanism, and dramatically streamlined the solution process.
Small Office Computer Network Consultant
Small Office Computer Network Consulting
Progent provides the services of Microsoft and Cisco-Premier network support experts to show clients affordable ways to help organizations optimize the value of Microsoft and Cisco technology. For networks that span from small offices to nationwide enterprises, Progent's network engineers can assist you to improve your network's e-mail infrastructure, security, availability, performance, and system management.
ProSight Small Business Private Clouds Consultant Services
ProSight Virtual Server Private Cloud Hosting Consulting
Progent's ProSight Virtual Hosting outsourcing offers comprehensive hosting of a small company's production servers in a solution that gives the maximum level of dependability and scalability and is also simple to migrate to any data center. ProSight Virtual Hosting options are built on proven virtualization techniques that allow small and midsize companies with mixed- platform IT systems to save significantly on the costs of capital equipment, system support, and network management while achieving world-class fault tolerance and an unmatched degree of vendor flexibility.
DotNET Application Engineer
.NET Visual Studio Contract Programming Firm
Progent's application developers have worked for two decades with .NET technologies and the Visual Studio development environment and can create or update .NET apps rapidly and affordably.
Telecommuting Cisco Consulting Telecommuting Job
Top Quality Cisco Consulting Employment Opportunities
If you are an information technology engineer with technical support expertise, teaming with Progent and assisting our clients will enhance your skills through interaction with Progent's team of motivated, high-output consultants. Progent's focus on offering network expertise and technical support to small and midsize companies will give you the chance to work in depth with business leaders and contribute significantly to the success of exciting organizations. In addition, Progent's virtual office environment provides the most advanced tools for off-site service and wireless access to allow you to deliver speedy fixes when you take on business-critical issues.
Cisco Meraki Dashboard Cloud Management Software Consulting Services
Network Management Soultions Network Specialists
Progent's Cisco-Premier network consultants can help you to run Cisco's network management utilities along with a variety of powerful third-party applications to build a complete network management strategy to keep your network running smoothly, fully utilize limited resources, guard your data, revive rapidly from device breakdown or malicious assaults, and enable you to add or repurpose network resources intelligently and economically as your business evolves.
Mission Critical IT Applications Consulting
Mission Critical IT Applications Online Help
By using virtual servers, businesses can operate multiple virtual machines on one physical server. Virtualization technology allows businesses to enjoy all the advantages of server isolation, while avoiding the costs that goes with purchasing extra server equipment. Virtual servers are the enabling technology behind private clouds, which offer important advantages including reducing the costs of hardware, facilities, and management while improving information protection, system reliability, and recoverability. Other key server management technologies are server monitoring software, Microsoft WSUS, and remote system management cards. Progent's certified server management specialists can help you in all aspects of server virtualization and management to enable your company to contain expenses and save time.
Internal Cybersecurity Scan Specialist
Network Security Scan Consultants
Progent provides small businesses a pair of ultra-affordable network security evaluation scanning packages that include, for a set price, remotely managed inventory scans of your security profile which are evaluated by expert information security specialists who interpret the results of the scan, present objective evaluations of your current security vulnerability, and offer suggestions for remediation. Progent offers two non-overlapping security inventory scanning packages for external and internal security testing that are priced to meet the budgetary realities of small businesses while providing enterprise-quality evaluations of your IT network's exposure to attack.
Meraki MR45 Access Point Engineer
Top Quality Meraki 802.11ac AP Migration Network Consultants
Progent's Meraki wireless AP experts provide remote and onsite support to help businesses of all sizes to design, deploy, manage, upgrade or debug Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can assist you to configure and support Meraki-based wireless infrastructure for sites that can range from a telecommuter's home or a branch office to a large campus or a multi-site enterprise. Progent can also help you to integrate other Cisco technology including Catalyst and Nexus switches, routers and ASA firewalls to create a cohesive network infrastructure that delivers identical access, performance, security, manageability and availability for wired and Wi-Fi clients regardless of their mobility or device.
ASA 5500 Outsourcing
Online Consulting ASA 5500 Firewall
Progent's Cisco certified networking consultants can help your organization to maintain legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also help you to set up, administer, upgrade and debug Cisco ASA 5500-X firewalls with Firepower Services.
Specialist IT documentation management
SSL management Professionals
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it.
Computer Specialist Solaris Online
Solaris Remote Consulting Services
Progent offers nationwide urgent technical support and troubleshooting services for companies that run Sun Solaris networks or whose IT systems include a combination of Sun Solaris and Microsoft technology. Online IT help provides optimum return for your IT budget by preserving client productivity and limiting the time billed for network repair services. Sophisticated remote support tools and skilled service specialists and consultants combine to enable Progent to handle most IT issues without squandering time and expense by traveling to your site. In the vast majority of cases your network problems can be dealt with over the phone or via a combination of telephone help and online connectivity. Progent can offer the services of Cisco certified CCIE network engineers and CISA and CISM premier security professionals to help you with the most challenging system problems.
Nagios Online Support Services
Nagios for Linux Engineers
Nagios and MRTG are useful, free monitoring tools that run with Linux and can be deployed to analyze UNIX networks, Microsoft Windows systems, or multi-OS situations where Linux and Microsoft Windows coexist. The Nagios monitor lets system managers to track system services such as SMTP, HTTP, SSH, and NNTP. Multi Router Traffic Grapher permits you to graph the traffic through SNMP network appliances including processors, routers, and switches. Progent's system integration experts can assist you to use both these programs to tune and troubleshoot your system.
Microsoft Certified Partner Network System Support Consultant
Microsoft Certified Maintenance
Progent is a Microsoft Certified Partner with special competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners are the most successful organizations who receive the highest client satisfaction and are afforded the tightest operational relationship with Microsoft. The knowledge, capabilities, and commitment needed to earn the level of Microsoft Certified Partner pays dividends to Progent's customers by allowing Progent to provide your company better support for your IT network.
Linux Remote Professionals
24x7 Sun Solaris Remote Consultant
Progent provides national online technical support and consulting services for companies who run Solaris networks or whose information systems include a mix of Solaris and Microsoft Windows technology. Online technical support provides optimum leverage for your information technology budget by preserving client productivity and limiting the time billed for computer analysis and repair. Sophisticated online support tools and experienced technicians and engineers allow Progent to handle the majority of IT issues without wasting time and money by traveling to your location. In the vast majority of situations your IT issues can be dealt with by telephone or via a combination of telephone help and remote network analysis. Progent can make available Cisco certified CCIE network engineers and CISM and CISSP premier security specialists to help with the most difficult network issues.
24/7 Hornetsecurity Altaro M365 Teams Chat Backup Online Support Services
Information Technology Consulting Hornetsecurity Altaro 365 Total Backup
Progent is an authorized Hornetsecurity/Altaro partner and can plan, install, and manage a deployment of 365 Total Backup to protect your Microsoft 365 user and group mailboxes, files stored on your organization's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows-powered laptops and desktops.
Reporting Amazon MWS programming
Amazon Marketplace Web Service Development Company
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales activities including listings, orders, payments, inbound and outbound fulfillment, and reports. By leveraging Amazon's vast online ecosystem and automating their sales, merchants can expand their market, lower their operating costs, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide application programming, workflow integration, project management support, and mentoring to help you cut development time and costs and speed up your return on investment.
Network Architect Network Consulting Company
Information Technology Consulting Companies Enterprise Windows Server
For corporations with branches in California or any area served by Progent's consultants, Progent's Microsoft-Premier IT consulting professionals and authorized Cisco network consultants can provide a variety of IT consulting services including project management, Sarbanes Oxley compliance, site relocations, enterprise security, system architecture, on-site or phone-based branch office support, and technical support for colocation hosting environments. A Progent IT architect can help you plan a multi-site information system that makes efficient use of colocation facilities and Internet data centers. Progent's Microsoft Certified engineers can help large corporations design, integrate and maintain major rollouts of updated versions of Microsoft technology such as Active Directory, Exchange Server, SharePoint, Microsoft SQL, and Enterprise editions of Windows. Progent's CCIE and CCNP experts can assist you to configure Cisco products for connectivity solutions that incorporate simple, high-speed, integrated, and wireless networking.
ProSight Email Guard Spam Filtering Services Services
Best Email Virus Signature Consultant
Progent's ProSight Email Guard solution uses the technology of top data security vendors to deliver web-based control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter.
Services Linux Remote
Solaris Online System Consultants
Progent provides national urgent help and consulting services for businesses who run Sun Solaris environments or whose information systems feature a mix of Sun Solaris and Microsoft Windows products. Remote IT help provides maximum return for your IT dollar by protecting client productivity and limiting the hours charged for network analysis and repair. Sophisticated online support tools and experienced technicians and consultants combine to enable Progent to solve most network problems without wasting time and expense by traveling to your location. In most of situations your IT problems can be dealt with over the phone or through a mix of telephone help and online network analysis. Progent can put you in touch with Cisco CCIE network engineers and CISSP and ISSAP certified security professionals to assist you with the most difficult network issues.
Biggest ASA 5500-X Firewall with Firepower Computer Engineer
Network Engineer Cisco Firepower NGFW Firewalls
The current ASA 5500-X Family of firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-premier CCIE network consultants can help you to maintain your legacy PIX or Cisco ASA 5500 security appliances and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to plan, deploy, tune, manage and troubleshoot firewall environments built on ASA 5500-X firewalls with Firepower Services.
Windows Server 2019 Hybrid Solutions Consulting Services
Microsoft Expert Windows Server 2019 and SCVMM IT Services
Progent's Microsoft-certified Windows Server 2019 experts can help your organization to plan and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a cloud-hosted or hybrid model. Microsoft Windows Server 2019 offers significant improvements in capacity, performance, manageability, virtualization, security and compliance, hybrid on-prem plus cloud deployments, availability, and container support.
IT Services Meraki MX75 router
Consulting ISR Routers
Cisco has developed an extensive product line of routers that includes appliances designed to deliver the protection, performance, and availability required by customers from small offices to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, automatic failover, and backup power for improved fault tolerance and system uptime. Progent can help you choose and integrate Cisco routers to establish a solid foundation for your network and to make it economical to expand as you support new users, open new offices, deploy new services, open your network to customers and partners, and manage a more mobile workforce. Progent offers help with a range of routers based on Cisco's IOS platform, including the Cisco 800 series of small office VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for the network core, as well as older 3600 and 3700 Series Routers.
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