Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, deploying, enhancing and repairing Microsoft SCOM solutions and offer companies of all sizes advanced remote or onsite consulting services for System Center 2012 Operations Manager. Progent can assist you to design a topology for System Center 2012 Operations Manager servers that provides the responsiveness and resilience needed to monitor your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a hybrid solution. Progent's SCOM consultants can also help you to install and customize SCOM 2012 management packs based on leading practices for monitoring network fabric as well as Microsoft and 3rd-party apps and services. Also, Progent can deliver responsive online or on-premises technical support to help you to fix critical issues uncovered by System Center 2012 Operations Manager.
Progent's software experts have worked for two decades with .NET technologies and the Visual Studio development system and can build or update .NET apps quickly and at low cost.
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to half of the time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it.
Progent's application experts have worked for two decades with .NET technologies and the Visual Studio development system and can build or enhance .NET applications rapidly and at low cost.
VMware's popular Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent runbook for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and patches and can produce reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and manage a DR system based on VMware Site Recovery Manager.
Progent offers the services of an accredited engineer with an extensive background deploying technology from the leading telepresence providers including Cisco/Tandberg, Polycom, LifeSize and Radvision and can assist you to plan, configure, upgrade, or maintain a telepresence solution that preserves your investment and maximizes the business value of your information network. Progent also offers the expertise of infrastructure consultants who can help businesses of any size to create and maintain a communications network that provides the speed, dependability, security, and expandability required to accommodate your telepresence environment.
Progent can provide expert online support services to help organizations integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine local IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Azure enterprise hybrid cloud planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales functions including listings, orders, payments, fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales, vendors can expand their reach, lower their operating costs, accelerate reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and get to market quickly.
With Cisco Catalyst switches for small and medium-sized companies, Cisco allows companies to gain the full benefits of bringing intelligent services to their IT infrastructures. Cisco's Catalyst switch technology allows you to deploy capabilities that make your network infrastructure sufficiently robust to handle real-time requirements, scalable to support growth, secure enough to protect confidential information, and designed for differentiating and controlling all traffic to streamline network operations. Progent's CCIE certified engineers can help you select and integrate Cisco switches that make sense for your company. Also, Progent's certified security specialists can help you develop a comprehensive protection plan and configure Cisco switches so they powerfully support your security strategy. Catalyst switches that Progent supports include the Cisco Catalyst 2950 switches, Cisco Catalyst 3750 switches, Catalyst 4900 switches, and Catalyst 6500 switches.
Progent's Cisco CCIE-certified network infrastructure consultants offer high-level support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover systems.
Progent is a leading innovator in affordably providing world-class IT help to small companies. Progent's success in addressing the network support needs of the historically underserviced small business market is the cumulative outcome of major technical and operational innovations that have eliminated much of the conventional costs out of administering network support, injected unprecedented professional expertise into the IT service mechanism, and significantly streamlined the solution process.
Progent's Cisco-certified CCIE networking experts can help you to set up, manage, upgrade, tune and debug Catalyst switches. Progent can also assist your business to harden the security of Catalyst switches and move efficiently from legacy appliances to current models.
Progent's Microsoft certified consultants provide small and midsize businesses expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers include a full featured application-layer aware firewall that can secure your IT system from attack by outside and inside threats. Forefront TMG and ISA Server perform deep examination of Internet protocols such as Hypertext Transfer Protocol, which enables these products to detect many attacks that can get by traditional firewalls. The combined firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the centerpiece of Microsoft's system security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you strengthen your network security through experienced planning and integration of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft-certified consultants can help you to configure Microsoft Forefront TMG 2010, maintain all versions of ISA Server, or migrate smoothly from ISA Server to Microsoft Forefront TMG.
Microsoft supports seamless hybrid environments that integrate Microsoft 365 Exchange Online and on-premises Exchange deployments. This allows you to have specific Exchange mailboxes located on your corporate datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can help you with any phase of designing, implementing and troubleshooting your hybrid Microsoft 365 Exchange network. Progent's Exchange consultants can deliver as-needed support to help you resolve stubborn technical issues and also offer extensive project management outsourcing to make sure your hybrid Exchange initiative is successfully completed on time and on budget.
Progent's Microsoft-certified engineers offer computer help and IT consulting expertise for Exchange 2003 Server, Microsoft Windows 2003 Server, and for the entire line of Microsoft Servers. Progent's migration, configuration, management, and support expertise for Exchange Server 2003 include planning, deployment, documentation, onsite and remote technical support, Help Desk Call Center support, expert security evaluation, and comprehensive IT outsourcing.
Progent's consultants offer remote and onsite expertise for companies of any size to evaluate the costs/benefits of upgrading to Microsoft Skype for Business from any version of Microsoft Lync Server or Office Communications Server. Progent can help your business to design a local, cloud-based or hybrid topology; integrate Skype for Business with SQL Server,Exchange Server, SharePoint Server and Microsoft or Microsoft 365; configure high-availability solutions; interface Skype for Business with your PSTN gateway; and interface with other collaboration systems such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security consultants can assist you design and validate a security environment for your Skype for Business solution that is compliant with regulatory standards.
Progent's Standard Help Desk Services offer an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Help Desk services are provided at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Microsoft-certified consultants have over a decade of background planning, implementing, optimizing and fixing SCOM solutions and offer companies of any size advanced online or on-premises consulting services for Microsoft SCOM 2012. Progent can assist you to plan an architecture for SCOM 2012 servers that delivers the responsiveness and resilience needed to watch over your datacenter efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent can also assist you to import and set up Microsoft SCOM 2012 management packs based on leading practices for monitoring network fabric as well as Microsoft and third-party applications and services. Also, Progent can deliver fast remote or onsite technical support to assist you to fix serious problems uncovered by SCOM 2012.
For custom program development, Progent can supply programming experts to write line-of-business software in areas such as eCommerce, web development, Microsoft Dynamics products including Great Plains Software accounting system, and specialized management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent's consultants can use Internet Information Services to build custom eCommerce applications based on Microsoft ASP.NET. Also, Progent offers experts in a broad array of custom program development environments including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also offers specialists in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.
Progent is seeking a range of full-time employees such as motivated MCSEs; network consultants who have Cisco CCDP or CCIE certification; and consultants for fault-tolerant network architecture with experience in mobile access, wireless integration, high-availability systems, disaster recovery planning, data protection, and VMware technology. Progent is also hiring desktop support experts, off-site service professionals, and CISSP or CISM certified security professionals. Progent is also looking for experienced managers and administrators who can operate efficiently in our high-growth, virtual office environment. Progent contracts freelance professionals with proven knowledge and field background in important IT topics beyond Progent's main service concentration. Our Experts Team hires freelance consultants who can provide advice and development services for mission-critical applications that include MRP, Enterprise Resource Planning, or CRM; have specialized knowledge of non-Microsoft operating systems such as Linux, Macintosh, or Solaris, or offer world-class skills in technologies like telecommunications, web site design, Electronic Data Interchange, web commerce, or database management. Freelance consultants certified by us coordinate with our staff consultants to deliver end-to-end solutions for small company networks.
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that uses state-of-the-art 24x7 remote monitoring and management techniques to keep your network running efficiently by tracking the health of critical assets.
Progent can provide the support of certified engineers and seasoned database application programmers, database administrators, project managers, network infrastructure engineers, disaster recovery/business continuity planning specialists, and certified security professionals to assist you to assess the likely benefits of Microsoft SQL Server 2012 for your organization, set up test systems at your datacenter or at Progent's lab, plan and carry out a smooth transition to SQL Server 2012 from previous releases of SQL Server or from other RDBMS platforms, and define an efficient and secure network infrastructure that lets you maximize the business benefit of Microsoft SQL Server 2012.
Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-centric cyberthreat management platform that includes AI software and expert services to provide comprehensive endpoint detection and response (EDR).
Progent's IT outsourcing services provide budget-friendly network support for small companies. Whether it involves planning network infrastructure, creating an internal Help Desk or outsourcing a one, rolling out a new email system, monitoring your network, or developing a web-based business solution, outsourcing your IT technical services can reduce costs and eliminate uncertainties, allowing IT service expenses to grow in a more linear and manageable manner than is possible by assembling a large, knowledgeable in-house IT organization. Progent's Outsourcing White Paper and datasheets explain how Progent can help you build a protected and robust network architecture for your vital business software powered by Microsoft Windows.
Progent offers expert support for each step of your Microsoft Exchange Server 2010 upgrade with services that include end-to-end project management services, site prep, project design and documentation, cost estimates of new software and hardware required, recommended sourcing, pilot verification at customer location or at Progent's testing lab, managing temporary coexistence between Microsoft Exchange 2010 and Exchange 2003 or 2007, implementation of the solution, deactivating the old servers, and training for customer's support group and users.
Shared Help Desk Ticketing Economics Remote Troubleshooting
Progent is a certified Hornetsecurity/Altaro partner and can design, configure, and manage a deployment of 365 Total Backup to back up and restore your Microsoft 365 user and group mailboxes, files stored on your organization's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows endpoints.
Progent's Duo services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices.
ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it.
Progent can assist you in any and all facets of your migration to Microsoft Exchange 2016 including designing high availability system topology for a local, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V design; determining mass storage capacity required for your virtual machines, mailbox databases and log files; setting up HLB for fault-tolerant CAS services; designing, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web.
Progent's Meraki Wi-Fi AP consultants offer remote and on-premises support services to help businesses of any size to plan, install, manage, expand or debug Wi-Fi systems that include Cisco Meraki APs. Progent can assist you to configure and support Meraki-based Wi-Fi infrastructure for sites that can range from a teleworker's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology such as switches, ASR routers and ASA firewalls to create a seamless network infrastructure that delivers the same connectivity, responsiveness, security compliance, manageability and uptime for wired and Wi-Fi clients regardless of their mobility or device.
Configuration Manager 2016 automates application and device deployment across multiple sites, centralizes security and compliance settings management, keeps track of network assets, guards against corporate data leakage, provides health reporting, enables secure self service, and offers a single control mechanism for managing mixed-OS ecosystems running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud experts can help businesses of any size with any facet of planning, installing, using and repairing a System Center 2016 Configuration Manager solution for local, cloud, or hybrid environments.
After Hours Extended Support Desk Cost Savings Consultant
Progent's Microsoft-certified consultants offer computer help and IT consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's support professionals can help you design, deploy, troubleshoot and administer the entire family of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Microsoft Small Business Server, Exchange Server, SharePoint Server, Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).
Progent can assist small and medium-size businesses to configure security protection solutions and provide cleanup expertise needed to support offsite workers.
Progent's certified Windows Server 2022 experts can help your organization to design and carry out a cost-effective migration to Windows Server 2022 using a self-hosted network architecture or a hybrid deployment model that integrates cloud-based Windows Server on Azure with an on-site implementation of Windows Server 2022.
Lync 2013, now called Skype for Business, enables businesses of any size to build a manageable and secure communications environment that permits the modern BYOD computing model with IM, real-time presence, audio/video and web meetings with application sharing and whiteboard, as well as IP and PSTN telephony across a broad assortment of stationary PCs and handheld clients. Progent's Microsoft-certified Lync Server 2013 consultants and system architects can assist you to assess the business benefits of Lync Server 2013, create an on-premises, cloud-resident (with Microsoft Lync Online) or hybrid model appropriate for your current and long-term plans, implement Lync Server 2013 so as to speed up your ROI, and provide custom webinar and onsite training to your management team and users. Progent has expertise in key pieces of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server and Exchange, and Progent can help you to combine Lync 2013 with key Microsoft 365 applications including Outlook and PowerPoint.
Co-managed Support Desk Costs Remote Troubleshooting
Stealth penetration checking is a key part of any overall IT system security strategy. Progent's security experts can perform thorough penetration checks without the awareness of your company's in-house IT resources. Stealth penetration checking uncovers whether existing security monitoring systems such as intrusion incident alerts and event log monitoring are properly set up and actively observed. Progent can provide continuous automatic penetration testing to define your internal/external attack surface and to detect ways that vulnerabilities, unsafe configurations, compromised credentials, uninstalled patches, and ill-advised product defaults can be combined by threat actors into the multi-front attacks common to the latest versions of ransomware.
Best On-site Support Help Desk Sharing Cost Savings
Dynamics GP 2010 financial software is a comprehensive business management and analytics solution that integrates information and processes throughout your company, communicates easily with other solutions, and connects employees, clients and suppliers unrestricted by time or location. Created for small to mid-size businesses, Dynamics GP 2010 and MS Dynamics GP Release 10.0 deliver functionality for financials, analytics and reporting, project management, inventory and order control, e-commerce, human resource management, customer relationship management, field service, manufacturing, retail, and online business services. Progent can help you set up and manage a reliable, secure computer and network infrastructure to support Microsoft Dynamics Great Plains, and can provide expert Great Plains consultants to help your company benefit from the full power of Microsoft Dynamics GP 2010.
Progent's support services for patch management offer businesses of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your virtual and physical; servers, endpoints scanners, network appliances like switches and wireless access points, and Internet-of-Things devices like sensors and health monitors.
Progent's Microsoft-certified consultants can deliver low-cost online and onsite support to implement your migration to Exchange 2010, produce thorough documentation of your new messaging system, train your network support team and end users to get them up to speed quickly on Microsoft Exchange Server 2010, and offer ongoing management consulting and engineering support. Progent's consultants can also assist you to migrate from Microsoft Exchange 2010 to Exchange Server 2013 or Exchange Server 2016.
Progent is a certified Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to safeguard your Microsoft 365 user and group mailboxes, files stored within your company's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows endpoints.
Progent's Symantec consultants can help you support legacy Symantec firewall and VPN appliances including the Raptor and Symantec VelociRaptor line or help you migrate to current firewall solutions. Progent can also enable you to create and implement a comprehensive security strategy that can incorporate firewall and VPN devices and software, managed security and network protection services, server and application monitoring products, and formal policies and processes. Progent has the skill to be your single resource for on-going technical help, maintenance, education, and security consulting.
For desktop and application virtualization, Progent offers the support of a Citrix-certified XenDesktop expert who can assist you to plan a XenDesktop environment that maximizes the strategic impact of your information network; integrate XenDesktop software with your physical and virtual servers, end-user computers, and printers; upgrade your older virtual desktop software to the latest versions of XenDesktop; and provide comprehensive remote troubleshooting. Progent can also train your IT staff to adhere to best practices to maintain XenDesktop effectively.
Progent's Cisco-certified Wi-Fi technology consulting experts can help you to deploy, administer, and troubleshoot Cisco Small Business Wireless Access Points.
Microsoft Dynamics GP accounting includes analytics and reporting capabilities that let you monitor all business processes, sales and expenses, and sales patterns with built-in drill-down, query, and reporting functions. Progent's Dynamics GP/Great Plains reporting support expertise can help you design reports that allow you to understand your business more thoroughly, turning raw data into valuable business information. Progent is able to enhance your reporting and business analysis by offering Crystal Reports consulting, FRx help, and Microsoft Excel assistance. In addition to offering reporting consulting, Progent can provide Microsoft .NET support, Microsoft SQL Server expertise, and programming design with VBasic, XML and other tools in order to offer custom line-of-business software development and eCommerce applications that integrate seamlessly with Dynamics GP.
Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small organization's production servers in an environment that delivers the maximum degree of availability and expandability and is in addition simple to move to another host. ProSight Virtual Hosting and management services are based on proven virtualization architectures that enable small and midsize businesses with mixed- platform environments to economize significantly on the costs of capital equipment, infrastructure support, and network administration while benefiting from world-class fault tolerance and an unmatched degree of vendor flexibility.
Progent's Microsoft certified support team can help you design and implement an efficient in-place Microsoft Exchange 2007 upgrade strategy that minimizes network downtime, reduces ongoing service requirements, and makes your Exchange Server 2007 easy to manage. For complex multi-server or multi-location upgrades, Progent has the experience to finish your move quickly and economically. Progent's Exchange Server 2007 support, troubleshooting, and consulting services include expertise with the integration of third-party add-ons to Microsoft Exchange Server 2007 and the creation of unified messaging solutions powered by Exchange 2007 Server.
Configuration Manager automates application and device deployment at scale, simplifies compliance settings control, keeps track of network resources, guards against corporate data leakage, performs health monitoring, enables safe self service, and offers a single control mechanism for managing multi-OS ecosystems based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud specialists can assist your organization with any aspect of designing, installing, operating and repairing a System Center Configuration Manager deployment for on-premises, cloud-based, or hybrid networks.