In most IT environments, only a small percentage of Help Desk service requests are resolved on the first call. Consequently, clients rarely have a positive image of Help Desks. Progent's nationwide online remote support team is modeled on Progent's proven concept of the Help Desk as a solutions-driven group of service professionals who combine the expertise and efficiency of certified engineers with the tracking and reporting advantages of modern Help Desk technology. Whether your business wants immediate, one-time access to urgent online support, a dependable ongoing Help Desk service provider, a transparent extension of your in-house Help Desk, or consulting expertise for creating or improving your own Help Desk, Progent can provide a cost-effective solution.

Progent's Help Desk services and consulting expertise cover four areas of network support and management and are intended to address the needs of businesses of any size from small offices to large enterprises:

The Help Desk Model for IT Service Delivery
Progent's IT technical support services are based on a proven Help Desk model refined during more than 20 years of providing online assistance and troubleshooting to businesses nationwide. Progent's Help Desk service delivery model gives small businesses an alternative to reliance on freelance consultants by offering the broad and in-depth technical expertise and consistency of service of a large support organization, plus the real-time ticket tracking, accountability and reporting of a well-managed Help Desk built on the industry's most advanced professional services automation (PSA) tools. Find out more about Progent's Help Desk Model for IT Support.

Help Desk Service for Small Businesses
Progent's Help Desk Services for Small Businesses are intended for companies with few if any in-house IT personnel and who need the on-demand availability of a professional Help Desk with effective phone support and the ability to escalate problems. By utilizing Progent's full-service Help Desk, small businesses save money and administrative hassle and benefit from enterprise-class phone support and online troubleshooting. Find out more about Progent's Help Desk Service for Small Businesses.

Co-managed Help Desk Services
Progent's Co-managed Help Desk service is a collaborative support solution based on the leading shared PSA tool for incident request, ticketing, tracking, ownership assignment, metrics and reporting. Progent's Co-managed Help Desk service is designed for businesses with between 50 and 500 end users and allows IT organizations to split responsibilities for Help Desk services transparently between their in-house IT staff and Progent's nationwide pool of technical support experts. Support responsibilities are based on Level 1, 2 or 3 incidents. Progent handles a specified service level or levels (typically Level 1 and Level 3), and service requests as well as escalation are dependent on client approval and transparent to end users. Progent provides licensing, training, and pre-approved escalation management. Find out more about Progent's Co-managed Help Desk Services.

Help Desk Consulting and Staffing Services
Progent's Help Desk Consulting Services can assist you in building an effective new Help Desk or improving your current one, selecting or customizing Help Desk software to meet the special needs of your business, or adding temporary staff to supplement your internal Help Desk resources during high-demand events such as migrations or upgrades. Find out more about Progent's Help Desk Consulting and Staffing Services.

Why Choose Progent?
Progent is a Microsoft-Certified Partner and Progent's Help Desk staff of Microsoft and Cisco certified experts gives your customers easy access to a dependable technical resource with years of experience providing phone support and remote access troubleshooting for networks based on Microsoft technology. Progent's focus is on giving the Help Desk a positive image as a solid contributor to company performance. Progent's goal is to resolve rather than merely report problems. Progent's target for long-term clients is to exceed 80% first-call resolution. First-call resolution is a significant factor in reducing the average cost of Help Desk calls, improving the image of IT generally and the Help Desk specifically, and improving user productivity and satisfaction.

How to Get Started with Progent's Help Desk Call Center
To find out how Progent's Help Desk Services can help your company, call 800-993-9400 or visit Contact Progent.

If you are not currently a client of Progent and you are in urgent need of online technical support, you can request immediate help now by visiting Progent's Technical Response Center Sign-up page.

An index of content::

  • 24-7 Alexandria Server Consultants Alexandria-Springfield Small Business IT Outsourcing Companies
  • 24-7 CISSP Certified Security Computer Network Consulting company Jacksonville Jacksonville, FL Network Security Consultant
  • 24-Hour Long Beach Telecommuters VoIP Solutions Consulting and Support Services At Home Workers Long Beach Consulting - IP Voice Systems Assistance Long Beach Southern California

  • Expert Microsoft Certified PC Desktop Information Systems Firms
    Microsoft Mac and Linux Desktop Providers

    Progent can provide a variety of economical online and onsite consulting services to assist you to install, administer, and debug desktops and mobile devices based on Microsoft Windows, Apple macOS/OS X, iOS, Android, or Linux.

  • 24-Hour Microsoft Windows Software Consultants Salt Lake City, Tooele County Salt Lake City Technology Support Windows Security
  • 24/7 Reston Remote Workforce Endpoint Management Systems Guidance Reston-Ashburn, VA Remote Workforce Reston Consulting - Endpoint Management Systems Expertise Reston-McLean, VA
  • Arlington, TX Internet Networking Consultants Arlington Small Office Network Consulting Services
  • Baltimore Telecommuters Backup/Restore Technology Expertise Baltimore At Home Workforce Backup Systems Assistance Baltimore Downtown
  • Biggest Article IT Outsourcing Advantages of IT Outsourcing White Papers
  • BlackBerry Software Phone Support BlackBerry Wireless Small Business Network Consulting
  • CISSP Firewall Configure Buffalo, Erie County Firewall Cybersecurity Consultancy Buffalo New York
  • CISSP Firewall Support CISSP Network Security Audit Wilmington, DE

  • Juniper J Series Gateway Security Firms
    Security Tech Services Juniper J2350 Router

    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

  • Cisco Computer Consultants Columbus, Cuyahoga County, Ohio Cisco Small Business IT Consulting Firms Ohio
  • Cisco Computer Consulting Companies Lodi, Escalon CA Cisco Tech Stockton
  • Cisco IT Outsourcing Companies Consultancies Cisco Henderson Nevada

  • Cisco Network Management Integration Specialist
    Cisco Network Management Small Business IT Consulting Companies

    Progent's Cisco-Premier network engineers can help you to run Cisco's network management utilities along with a selection of specialized third-party products to build a comprehensive network management strategy to keep your environment operating smoothly, fully utilize expensive resources, protect your data, recover quickly from device failure or malicious attacks, and allow you to add or reassign network resources intelligently and economically as your business grows.

  • Cisco Information Technology Consulting Companies Hartford Manchester Southington New Britain Immediate Cisco Tech Consultants Hartford Enfield Bristol Farmington
  • Cybersecurity Consultancies Security Dane County Wisconsin Madison, Dane County After Hours Security Security Organizations
  • Emergency Firewall Network Consultants Indianapolis, IN, Fort Wayne, IN, Gary, IN, Evansville, IN, South Bend, IN CISSP Network Security Evaluation Indiana - Indianapolis, IN, Fort Wayne, IN, Gary, IN, Evansville, IN
  • Eugene, Oregon Server Consultant 24 Hour Microsoft and Cisco Certified Expert Eugene-Lane Computer Network Consulting

  • Specialists NetApp MetroCluster Switchover
    Consult NetApp MetroCluster Switchover

    NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering with replication to deliver rapid, zero data loss disaster recovery between datacenters located as far as 185 miles (300km) apart from each other. Progent's roster of seasoned network consultants can help your business to plan, deploy, administer, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that meets your technical needs and IT budget. Progent can ensure you adhere to best practices for installing your MetroCluster environment by providing guidance with procedures like assigning disk pools and shelf IDs, determining aggregate layout, setting up FlexVol volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your peered clusters, and verifying your DR solution to show adherence with information assurance standards and government mandates.

  • Exchange 2003 Server Small Office Network Consulting Services Schaumburg-Arlington Heights, Illinois Microsoft Exchange 2010 System Recovery Schaumburg-Wheeling
  • Exchange Computer Systems Consulting Phoenix, Maricopa County, Arizona 24-7 Exchange IT Outsourcing Arizona - Phoenix, AZ, Tucson, AZ, Mesa, AZ, Glendale, AZ, Scottsdale, AZ
  • Gentoo Linux, Solaris, UNIX Onsite Technical Support Urgent Computer Consulting Gentoo Linux, Solaris, UNIX
  • Home Based Virtual Office Network Security Engineer Computer Remote Support Jobs City of Washington
  • IT Consultants Mountain View Information Technology Consulting Firms Sunnyvale
  • Virtual Call Desk Support and Help
  • Information Technology Outsourcing Firms Huntsville, Alabama Remote Huntsville Security Consulting Services
  • Juniper SSG Firewall Network Security Evaluation Juniper SSG5 Router Cybersecurity Group

  • WLAN controller Remote Support
    Cisco Certified Experts wireless controller Network Engineer

    Progent's Cisco-certified wireless consultants can help you to assess the benefits of adopting Cisco Wi-Fi controllers to manage Wi-Fi networks of any scale. Progent can help you to maintain and troubleshoot your existing wireless network or help you design and carry out an efficient migration from earlier generation wireless controllers to modern solutions.

  • Largest Aironet 3700 Access Point Online Technical Support Consulting Services Cisco Mobility Express
  • Lower Manhattan IT Staffing Services Manhattan Supplemetary IT Staffing for Network Service Organizations
  • Maryland Professional Services CISA Certified Security Expert Baltimore Maryland Solution Providers
  • Microsoft Experts Beverly Hills, California Consulting Company 24-Hour Beverly Hills Technical Consultant
  • Microsoft Network Small Office IT Consultant Microsoft Windows Outsourced IT Support

  • WatchGuard Firebox M570 Firewall Compliance Audit
    WatchGuard Firebox T-Series Firewall Cybersecurity Company

    Progent offers consulting services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to choose, configure, and manage a WatchGuard Firewall product that aligns with your security needs and budget. Progent can help you to maintain outdated WatchGuard firewalls or upgrade smoothly to modern WatchGuard firewalls.

  • Microsoft Network Support Firm Burlingame CA Microsoft and Apple Computer Networking Foster City, CA
  • Microsoft Office SharePoint Server 2010 Computer Consulting SharePoint Server 2007 Computer Consultant
  • Microsoft SCVMM 2012 and Hyper-V Consultant VMM Self-Service Portal Support and Setup

  • Cisco VPN and Firewall Consultant
    ASA 5580 Firewall Professionals

    Progent's CCIE-certified networking experts can assist your organization to maintain legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also assist you to configure, administer, update and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.

  • Microsoft SQL Server 2017 IT Consulting Santa Monica-Brentwood, CA Santa Monica-Brentwood, California Microsoft SQL 2008 IT Consulting Group
  • Microsoft SQL Server Computer Outsourcing Consultant Stamford Norwalk Shelton Microsoft SQL 2008 System Consulting Services Stamford, CT

  • Great Plains Migration Integration
    Dynamics GP Accounting Support Services

    Progentís Microsoft certified experts offer a variety of consulting services for Dynamics GP. Microsoft Dynamics GP is a Microsoft accounting package and business management tool based, like all Microsoft financial tools, on the scalable and popular foundation of Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest version of Microsoft accounting software in the Dynamics GP family, offers an affordable tool for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Dynamics GP is easy to install and configure, and with its modular design you can license only the functions you currently require, with the ability to expand users and increase capabilities in the future. Progentís Dynamics GP Software support engineers can help you install, configure and manage Microsoft Dynamics GP 2010 and also earlier editions of Dynamics GP.

  • Microsoft Small Business Server Consulting Specialist Microsoft Small Business Server
  • Microsoft Small Office IT Outsourcing Microsoft Office 2003 Tech Services
  • Offsite Workforce Consulting Experts in Reston - Data Protection Solutions Consulting Reston-Dulles Work at Home Employees Consulting near Reston - Backup/Restore Systems Guidance Reston-McLean, Virginia
  • ProSight Infrastructure Monitoring Remote Support Services Computer Consultant ProSight Remote Network Infrastructure Troubleshooting
  • Queens New York City Small Business Network Consulting New York, New York Networking Consultancy Services
  • Extended Call Center Computer Consulting
  • Raleigh Dynamics GP Upgrade Consultants Raleigh Wake Forest Garner Cary Raleigh MS Dynamics GP-Great Plains Customization Expert Research Triangle North Carolina

  • Top Consult Microsoft Exchange Server 2010 Upgrade
    Microsoft Exchange 2010 Migration Consultant

    Progent's Microsoft-certified consultants can deliver low-cost remote and onsite support to carry out your migration to Microsoft Exchange Server 2010, produce comprehensive documentation of your new email environment, educate your IT staff and end users to get them up to speed rapidly on Exchange Server 2010, and offer continuing management services and technical support. Progent's consultants can also assist you to upgrade from Exchange Server 2010 to Exchange Server 2013 or Exchange 2016.

  • Red Hat Linux, Sun Solaris, UNIX Integration El Paso County Colorado Colorado Springs, El Paso County Suse Linux, Sun Solaris, UNIX Support and Setup
  • Remote Microsoft Skype for Business Presence Consult Largest Skype for Business Front End Pool Pairing Specialists
  • Remote Workforce Consulting Experts in Lawrence - Network Security Systems Consulting Services Lawrence-Lowell, Massachusetts Offsite Workforce Expertise near me in Lawrence - Security Solutions Assistance Lawrence-Lowell, MA
  • Service Desk Sharing Network Engineer
  • SQL Networking Consultancy Services Philadelphia, Pennsylvania Urgent SQL Tech Outsourcing Philadelphia, Pittsburgh, Allentown, PA

  • SCCM Reporting Troubleshooting
    SCCM Central Administration Site Technical Support

    System Center Configuration Manager automates software deployment and updating, streamlines security and compliance settings management, inventories network resources, guards against corporate data leakage, provides health reporting, allows safe self service, and delivers a common point of control for administering multi-OS ecosystems based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud experts can help businesses of any size with any facet of planning, implementing, using and repairing a SCCM solution for local, cloud, or hybrid environments.

  • SQL Server 2012 On-site and Remote Support Cincinnati, OH Cincinnati, Hamilton County After Hours Microsoft SQL 2008 Service Provider
  • SQL Server 2014 Technical Support Organization Baton Rouge Microsoft SQL Server 2016 Troubleshoot Baton Rouge Louisiana
  • San Antonio Remote Workforce Call Desk Outsourcing Expertise San Antonio Teleworkers Consulting near San Antonio - Help Desk Outsourcing Consulting Experts San Antonio Airport SAT
  • San Francisco Specialists for Computer Support Companies San Francisco Bay Area Consulting Expertise for San Francisco Computer Support Organizations
  • Sausalito Network Help Computer Consultancy Firms Marin County
  • Seattle Remote Workers Endpoint Security Systems Consulting Experts Seattle Kirkland Everett, WA Remote Workforce Assistance near Seattle - Security Solutions Consulting and Support Services Seattle Kirkland Everett, WA
  • Security Consulting Services System Design Branch Office System Consultants
  • Server Integrators Exchange California Exchange Consulting Service Firm Los Angeles California
  • SharePoint Computer Consulting Company Massachusetts - Boston, MA, Worcester, MA, Springfield,MA, Lowell, MA, Cambridge, MA Boston, New England, Massachusetts Online Support SharePoint
  • SharePoint IT Consultant Schaumburg-Bensenville, IL Schaumburg, Illinois Microsoft SharePoint Server 2007 Support and Help
  • Call Desk Sharing Support Outsourcing
  • Sherman Oaks IT Staffing Temps Support Services Sherman Oaks-Chatsworth, CA Sherman Oaks-Tarzana, CA Sherman Oaks IT Staffing Support Services

  • SCCM and Windows 10 Integration Services
    SCCM Cloud Management Gateway Support Services

    Configuration Manager automates application and device provisioning and updating, centralizes security and compliance settings control, keeps track of network resources, guards against corporate data leakage, performs network health reporting, enables safe end-user self service, and delivers a common point of control for administering multi-operating system networks based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consultants and Azure cloud integration experts can assist businesses of any size with any aspect of planning, implementing, using and repairing a SCCM deployment for local, cloud, or hybrid environments.

  • Short Term IT Staffing for IT Support Organizations Tukwila-Lakewood, WA Supplemental IT Staffing Help Consulting Experts Tukwila-Federal Way, WA
  • Small Office Computer Consultant Cisco Thousand Oaks California Urgent Computer Companies Cisco Thousand Oaks California
  • Solaris Online Help Solaris Troubleshooting
  • St. Paul Teleworkers Integration Solutions Consultants Saint Paul-Oakdale, Minnesota St. Paul Work from Home Employees Integration Solutions Consulting and Support Services Saint Paul-Woodbury
  • Stockton Microsoft Dynamics GP Migration Consultant Lodi, Escalon CA Dynamics GP Stockton Vendor - Installation Support Services Stockton California
  • Stockton-San Joaquin County Integration Firms Stockton-Tracy IT Consulting
  • Tech SQL 2012 SQL Server System Engineers Naples
  • Technology Professional CISSP Certified Cybersecurity Auditor Specialist CISSP Certified Security
  • Telecommuters Bellevue Consulting Experts - Collaboration Solutions Consulting Bellevue Washington Urgent Offsite Workforce Consulting nearby Bellevue - Collaboration Systems Consultants Bellevue, WA
  • Teleworkers Consulting and Support Services in Milwaukee - Endpoint Security Solutions Consulting Experts Milwaukee Wisconsin Telecommuters Guidance - Milwaukee - Security Systems Consultants Milwaukee Wisconsin
  • Top Mandrake Linux, Solaris, UNIX Onsite Technical Support San Diego, California Consulting Services Redhat Linux, Sun Solaris, UNIX San Diego-University, CA
  • Top Ranked IP Address Management Support and Integration Automatic Network Infrastructure Diagrams Network Consultant
  • Ubuntu Linux, Sun Solaris, UNIX Consultant Yountville, Rutherford Online Support Services Slackware Linux, Sun Solaris, UNIX Yountville, Rutherford

  • Google Cloud Compute Engine solutions Consultant
    24x7 Services Google Cloud Access Management

    Progent can provide cost-effective online and onsite support to help organizations of any size to migrate all or part of their critical network resources to Google Cloud Platform services. This can save time and hardware costs and enable access to Google's cutting edge machine learning tools. Progent can assist you with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, readiness assessment, system design and review, testing, configuration, administration, performance optimization, licensing management, disaster recovery mechanisms, and security and compliance.

  • Urgent Work at Home Employees Consulting Services - Hayward - Endpoint Security Solutions Consulting Experts Castro Valley, CA San Lorenzo, CA At Home Workforce Assistance nearby Hayward - Network Security Systems Consultants
  • Waltham-Burlington BlackBerry Exchange Security Consultant BlackBerry BES Server Support Firm Waltham-Framingham, MA
  • Windows 7 Migration Technology Consulting Remote Troubleshooting Windows 7 Upgrade

  • Virtual Office Microsoft Consultants Careers
    Immediate Work from Cisco Certified Telecommuter Job

    Progent believes that a carefully architected and executed information system is a crucial factor for enabling a company's success, and we apply this credo in our own network environment. We have built a non-stop virtual office infrastructure that allows our in-house engineers and certified contractors to offer fast and effective support, cooperate easily on challenging projects, and experience professional and private growth from acting as a member of an exciting business culture of personal drive and freedom.

  • Wisconsin Computer Network Consultants Utah Consulting Organization
  • Work from Home Employees Expertise in Minnetonka - Integration Expertise Remote Workers Consultants in Minnetonka - Connectivity Solutions Consultants Minnetonka Minnesota

  • © 2002-2020 Progent Corporation. All rights reserved.