In most IT environments, only a small percentage of Help Desk service requests are resolved on the first call. Consequently, clients rarely have a positive image of Help Desks. Progent's nationwide online remote support team is modeled on Progent's proven concept of the Help Desk as a solutions-driven group of service professionals who combine the expertise and efficiency of certified engineers with the tracking and reporting advantages of modern Help Desk technology. Whether your business wants immediate, one-time access to urgent online support, a dependable ongoing Help Desk service provider, a transparent extension of your in-house Help Desk, or consulting expertise for creating or improving your own Help Desk, Progent can provide a cost-effective solution.

Progent's Help Desk services and consulting expertise cover four areas of network support and management and are intended to address the needs of businesses of any size from small offices to large enterprises:

The Help Desk Model for IT Service Delivery
Progent's IT technical support services are based on a proven Help Desk model refined during more than 20 years of providing online assistance and troubleshooting to businesses nationwide. Progent's Help Desk service delivery model gives small businesses an alternative to reliance on freelance consultants by offering the broad and in-depth technical expertise and consistency of service of a large support organization, plus the real-time ticket tracking, accountability and reporting of a well-managed Help Desk built on the industry's most advanced professional services automation (PSA) tools. Find out more about Progent's Help Desk Model for IT Support.

Help Desk Service for Small Businesses
Progent's Help Desk Services for Small Businesses are intended for companies with few if any in-house IT personnel and who need the on-demand availability of a professional Help Desk with effective phone support and the ability to escalate problems. By utilizing Progent's full-service Help Desk, small businesses save money and administrative hassle and benefit from enterprise-class phone support and online troubleshooting. Find out more about Progent's Help Desk Service for Small Businesses.

Co-managed Help Desk Services
Progent's Co-managed Help Desk service is a collaborative support solution based on the leading shared PSA tool for incident request, ticketing, tracking, ownership assignment, metrics and reporting. Progent's Co-managed Help Desk service is designed for businesses with between 50 and 500 end users and allows IT organizations to split responsibilities for Help Desk services transparently between their in-house IT staff and Progent's nationwide pool of technical support experts. Support responsibilities are based on Level 1, 2 or 3 incidents. Progent handles a specified service level or levels (typically Level 1 and Level 3), and service requests as well as escalation are dependent on client approval and transparent to end users. Progent provides licensing, training, and pre-approved escalation management. Find out more about Progent's Co-managed Help Desk Services.

Help Desk Outsourcing: Cost and Productivity Benefits
Progent's Help Desk Call Center outsourcing and co-sourcing services deliver major business value in comparison to managing a Help Desk staffed by internal personnel. Many of the benefits of outsourcing your Help Desk, such as increased computer availability, have clear productivity advantages but are difficult to quantify in dollars and cents. Other areas, such as salaries for in-house staff vs. the per-minute pricing of Progent's support services, can be deceptive at first glance. This discussion explains some of the key cost and productivity issues related to choosing an in-house or an outsourced/co-sourced Help Desk. To learn about the cost benefits of Progent's Help Desk outsourcing services.

Help Desk Consulting and Staffing Services
Progent's Help Desk Consulting Services can assist you in building an effective new Help Desk or improving your current one, selecting or customizing Help Desk software to meet the special needs of your business, or adding temporary staff to supplement your internal Help Desk resources during high-demand events such as migrations or upgrades. Find out more about Progent's Help Desk Consulting and Staffing Services.

Why Choose Progent?
Progent is a Microsoft-Certified Partner and Progent's Help Desk staff of Microsoft and Cisco certified experts gives your customers easy access to a dependable technical resource with years of experience providing phone support and remote access troubleshooting for networks based on Microsoft technology. Progent's focus is on giving the Help Desk a positive image as a solid contributor to company performance. Progent's goal is to resolve rather than merely report problems. Progent's target for long-term clients is to exceed 80% first-call resolution. First-call resolution is a significant factor in reducing the average cost of Help Desk calls, improving the image of IT generally and the Help Desk specifically, and improving user productivity and satisfaction.

How to Get Started with Progent's Help Desk Call Center
To find out how Progent's Help Desk Services can help your company, call 800-993-9400 or visit Contact Progent.

If you are not currently a client of Progent and you are in urgent need of online technical support, you can request immediate help now by visiting Progent's Technical Response Center Sign-up page.

An index of content::

  • 24-Hour Work from Home Employees Consulting and Support Services in Midland - VoIP Solutions Consultants Midland, TX Remote Workforce Expertise near Midland - VoIP Solutions Consulting Services Midland County Texas

  • Juniper NetScreen VPN Consulting Services
    Juniper NetScreen VPN Technology Consulting Services

    Progent's Juniper Networks-certified NetScreen engineer can assist your company to install and integrate NetScreen 5000 series routers, upgrade from older NetScreen devices to the latest Juniper technologies, and troubleshoot infrastructure problems in all-Juniper or mixed-technology environments.

  • 24/7 Dynamics GP Santiago Premier Partner - Setup Expert Vitacura, Región Metropolitana Microsoft Dynamics GP (Great Plains) Santiago Vendor - Upgrades Consultant Las Condes, Metropolitan Region
  • After Hours Remote Technical Support Firesight Support and Setup ASA and PIX Firewalls

  • After Hours Implementation Support Windows 8.1 BitLocker
    Windows 8.1 Migration Computer Consultancy Firm

    Progent's engineers can deliver a variety of IT outsourcing and co-sourcing services to help organizations of any size to deploy, administer, and troubleshoot networks that incorporate workstations, notebooks, tablets, or smartphones based on Microsoft Windows 8.1. For enterprise customers, Progent's senior project managers can assist to design and configure testing environments to assess Windows 8.1 and plan and implement Windows 8.1 migration plans based on industry best practices.

  • At Home Workers Consultants near Akron - Infrastructure Consulting Services Akron Akron Remote Workers Integration Expertise Akron Canton
  • At Home Workers Monterrey Consulting Experts - Cloud Integration Systems Consultants Telecommuters Guidance near Monterrey - Cloud Integration Technology Guidance Santa Catarina
  • At Home Workers Raleigh Expertise - Cloud Integration Technology Consulting Raleigh Work from Home Employees Consulting and Support Services near me in Raleigh - Cloud Integration Technology Guidance Raleigh Durham Chapel Hill
  • At Home Workforce Liverpool Assistance - Cloud Technology Consulting and Support Services Liverpool Telecommuters Cloud Integration Solutions Consulting and Support Services Liverpool, United Kingdom
  • Azure Hybrid integration Technology Professional Microsoft, Cisco and Security Certified Experts Microsoft Azure cloud integration Programming Company

  • SQL Server 2012 AlwaysOn Availability Groups Integration Services
    Top Quality Information Technology Consulting SQL Server 2012 AlwaysOn Availability Groups

    Progent offers the support of Microsoft-certified engineers as well as seasoned software developers, DBAs, project managers, network infrastructure engineers, business continuity planning specialists, and certified security professionals to assist you to evaluate the likely benefits of Microsoft SQL Server 2012 for your organization, set up test environments at your datacenter or at Progent's lab, plan and execute out a smooth transition to SQL Server 2012 from earlier versions of SQL Server or from legacy RDBMS platforms, and configure an efficient and safe IT infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012.

  • BlackBerry BES Server Small Business IT Outsourcing Companies Ross, Tiburon CA BlackBerry Wireless Software Consultants San Rafael Marin County
  • Boise Boise Teleworkers Collaboration Solutions Guidance Boise At Home Workers Collaboration Technology Expertise Boise, Ada County
  • Campinas Security Team Firewall Security Security Services Campinas, Sao Paulo
  • Cisco Mobility Express Outsourcing Technical Support Aironet Wi-Fi AP Management
  • Cleveland Ransomware Assault Remediation Cleveland Ohio Cleveland Crypto-Ransomware Recovery Cleveland, OH

  • Microsoft 365 Excel Integration Support Services
    24x7x365 Microsoft 365 Access Development Remote Technical Support

    Microsoft 365, formerly called Office 365, is Microsoft's growing family of productivity programs and cloud services offered on a monthly or annual subscription basis. Microsoft 365 applications and cloud services are available in a variety of product bundles intended for markets ranging from students and households to enterprises. Progent offers quick and easy remote access to consultants with expertise in Microsoft, macOS, iOS, and Android technology. Progent can assist you to evaluate the many subscription options offered with Microsoft 365 and configure your information network with Microsoft 365 so you realize top business value. Progent supports multi-vendor networks that include Windows, macOS or OS X, and Linux software. Progent can also assist you to create and manage hybrid ecosystems that transparently integrate local and cloud-based products and services.

  • Columbus 24-7 Design Cisco Port Columbus International Airport CMH Cisco Network Integration
  • Computer Network Companies Carmichael Rancho Cordova Network System Support Consultant
  • Consultant Ryuk ransomware hot line 24/7 Consultant Services LockBit ransomware hot line
  • Consulting Expertise for Computer Support Providers near Baton Rouge - Transparent Short-Term Staff Expansion Port of Baton Rouge Consulting Expertise for Baton Rouge Network Support Firms Baton Rouge

  • 24 Hour Integration Support SCCM 2012 Software Inventory
    Technology Consulting SCCM 2012 Windows 2010 Provisioning

    Progent can help you to plan for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade efficiently to Configuration Manager 2012 from an older device management platform or help you to modify your existing SCCM 2012 environment to accommodate your changing IT needs. Also, Progent can assist you to build an infrastructure that fully supports SCCM by delivering expertise with related Microsoft platforms including ADDS, SQL Server and SQL Server Reporting Services (SSRS), and IIS.

  • Dynamics GP/Great Plains Engineer Largest Dynamics GP Technology Consulting Services

  • After Hours SCCM 2016 Migration Computer Consultants
    Professional SCCM 2016 Intune Integration

    Configuration Manager 2016 automates software provisioning at scale, simplifies compliance settings control, inventories network resources, guards against company data leakage, performs health monitoring, allows secure self service, and offers a single point of control for administering mixed-operating system ecosystems based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud experts can help your organization with any facet of planning, implementing, operating and troubleshooting a System Center 2016 Configuration Manager deployment for on-premises, cloud-based, or hybrid environments.

  • Emergency MCSE MCSA MCDBA MCIPT MCA Support Full-Time Jobs Walnut Creek, CA Job Opening Microsoft MCTS Consulting
  • Emeryville, America Microsoft MCP Consultant From Home Job MCSE MCSA MCDBA MCIPT MCA Engineer Openings Richmond, San Pablo, CA, United States
  • Expert Microsoft Certified Best Practices Computer Outsourcing Consultant Microsoft Solutions Framework Project Methodology Small Business IT Consulting Company

  • Wireless Security Inventory Professional
    Security Vulnerability Assessment Consulting Services

    Progent offers special security packages intended to provide larger enterprises an impartial and comprehensive security assessment from a group of certified security consultants. All Progent's network security assessment bundles feature a collection of services like network scans from within and from outside your company security perimeter, expert analysis of scanned data by accredited security consultants, creation of a report documenting the results, plus a live high-level executive summary and an in-depth interactive outbrief for internal network administrators.

  • Firewall Configuration IPsec VPN IPsec VPN Compliance Audit
  • Firewall Security Consultancies CISSP Network Intrusion Penetration Testing Huntington Beach
  • Guarulhos Sodinokibi Ransomware Cleanup Estado de São Paulo Immediate Guarulhos Maze Crypto-Ransomware Recovery
  • Harrisburg At Home Workers Guidance near Harrisburg - Backup/Restore Solutions Consulting and Support Services After Hours Work from Home Employees Consulting Services near me in Harrisburg - Backup Technology Consulting Services Harrisburg-Lancaster, PA

  • Support Services Exchange 2013 Data Loss Prevention
    Exchange 2013 Data Loss Prevention Engineer

    Microsoft Exchange Server 2013 includes major improvements to the functionality of its predecessor Exchange Server 2010 and introduces powerful innovations plus a redesigned architecture. These enhancements affect key IT areas like manageability, high availability (HA), security and compliance, cost of ownership, teamwork, scalability, performance, compatibility, and the user experience. Progent's certified Exchange 2013 consultants can assist your organization to evaluate the possible business benefits of migrating to Exchange 2013, create an efficient test and rollout strategy, and train your IT staff to maintain your Microsoft Exchange 2013 environment. Progent can also provide ongoing remote consulting and support and management services for Exchange Server 2013.

  • Honolulu, HI Computer Network Consultants Top Manager Honolulu, Oahu, HI, Maui, HI, Kauai, HI
  • Immediate Pleasanton Crypto Cleanup Consultants Pleasanton, Alameda County Pleasanton Ryuk Crypto Damage Assessment and Restoration Pleasanton, Alameda County
  • Information Technology Manager IT Outsourcing Columbus, GA Engineers Microsoft Windows Columbus
  • Irvine Placentia NotPetya Ransomware Hot Line Lockbit Ransomware Hot Line
  • Immediate Online Troubleshooting Virtual Service Desk
  • MCSE MCSA MCDBA MCIPT MCA Remote Support Job Opportunity Los Angeles, Southern California Subcontractor Jobs Microsoft Remote Engineer San Fernando
  • Napa Consulting Services for IT Service Organizations Expertise for Napa Network Support Firms Yountville, Rutherford
  • Network Consult Concord Danville Computer Consultancy Group

  • Citrix VHD desktops Network Engineer
    Citrix Desktop Studio Support and Help

    Citrix offers a powerful family of products that provide advanced manageability, scalability, and responsiveness for server virtualization and for centralized delivery of virtual Windows desktops and applications. For distributing virtualized desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For making and managing virtual servers, Citrix offers Citrix XenServer and Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can assist you to evaluate the strategic benefits of Citrix technology and help you design, validate, deploy, optimize, and support Citrix virtualization platforms.

  • Oakland Crypto-Ransomware Cleanup and File Recovery Oakland, CA Oakland Nephilim Ransomware Business Recovery Oakland Airport OAK, U.S.A.
  • Online Support Services Altaro O365 Mailbox Backup Network Engineer Altaro O365 OneDrive Backup
  • Online Troubleshooting Windows 2000 Microsoft Windows 2000 Consultants

  • Urgent CCNP Expert Certified Jabber Contact Search Support and Integration
    CCNP Expert Certified Jabber and Expressway for Mobile and Remote Access IT Consulting

    Progent's Cisco Jabber consultants can provide remote or onsite expertise to assist organizations of any size to plan, implement, manage, update or debug Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent can provide in-depth expertise for the products, technologies and services that make up building an end-to-end Cisco Jabber solution including Cisco network devices and management tools, Microsoft 365 apps, Windows and Mac computers, iOS and Android smartphones, SIP trunking, Wi-Fi networks, security and compliance, cloud integration, immersive telepresence systems, PBX products, disaster recovery preparedness, and the many other components of a modern collaboration solution.

  • Orinda Support services Network Recovery Contra Costa County
  • Perth Perth MongoLock Ransomware Removal Western Australia Perth MongoLock Crypto-Ransomware Mitigation
  • Network Engineer Call Desk Sharing
  • Port Newark, United States Newark Teleworkers Backup/Recovery Systems Assistance Newark Offsite Workforce Backup Technology Consulting Experts Newark
  • ProSight Ransomware Recovery Computer Consultant Consultant Services ProSight Phishing Defense
  • Rancho Cordova Work at Home Employees Support Consulting Experts Rancho Cordova-Sacramento Work at Home Employees Consulting Experts nearby Rancho Cordova - Integration Consultants Rancho Cordova
  • Remote Workers Consulting Services near me in Riverside - Video Conferencing Systems Consulting Services Riverside County California Telecommuters Consulting and Support Services - Riverside - Conferencing Technology Consulting Services Riverside, CA
  • Remote Workers Harrisburg Consulting Experts - Video Conferencing Technology Expertise Harrisburg-York Remote Workers Harrisburg Consulting Services - Video Conferencing Solutions Assistance Harrisburg-York, Pennsylvania
  • SQL Network Administration Delaware SQL Consultancy Firm Delaware - Wilmington, DE, Dover, DE, Newark, DE, United States
  • SQL Server 2019 Install Santa Monica-Pacific Palisades, California Technical Support Microsoft SQL Server Santa Monica-Mar Vista, CA

  • Redundant Branch office Connectivity Consultants
    Redundant Connectivity Network Consultants

    Progent’s non-stop inter-site connectivity and 24x7 system connection engineers can help small organizations create zero-downtime Interoffice connectivity through fully redundant system architectures featuring transparent failover. Progent’s Cisco Certified Internetwork Experts can design and implement fault tolerant Inter-office networks based on fault tolerant EIGRP network routers or zero-downtime OSPF deployment of Cisco routers. Progent can demonstrate how multi-path connectivity and transparent fail-over offers economical non-stop interoffice connectivity.

  • SQL Server Network Consultant Tacoma Washington SeaTac Airport SEA SQL Server 2019 Network Consulting Firm
  • San Fernando Valley, United States At Home Workforce Expertise - Grand Rapids - Data Protection Technology Consulting and Support Services Work from Home Employees Grand Rapids Consulting - Data Protection Systems Consulting Services Glendale

  • Network Consulting Wi-Fi Site Survey
    24-7 WLAN Site Survey Troubleshooting

    Progent's Wi-Fi site survey services help you to design, deploy and debug a Wi-Fi network adapted to your environment, offering your business a WLAN that delivers the reception, performance, capacity, security, and hand-off capability your company requires.

  • Santa Ana-Fountain Valley 24-Hour Outsourcing Technical Support RIM BlackBerry Newport Beach BlackBerry Email Information Technology Consulting

  • Telecommuting Microsoft Consultant Jobs
    Cisco Certified Contractor Jobs

    Progent is looking for a range of on-staff employees including solutions-driven MCSEs; connectivity consultants with Cisco CCNP or CCIE certification; and consultants for fault-tolerant network design with backgrounds in mobile connectivity, wireless integration, high-availability environments, disaster recovery planning, data preservation, and virtual servers. We are also looking for workstation support technicians, off-site service professionals, and CISSP or CISM certified security consultants. We are also looking for experienced managers and administrators who can operate effectively in our dynamic, virtual office environment. Progent works with freelance consultants who have proven expertise and hands-on background in crucial information technology areas outside Progent's main technical focus. Progent's Experts Team includes independent consultants who offer consulting and development services for strategic applications that include MRP, Enterprise Resource Planning, or CRM; possess in-depth expertise with popular operating systems such as Linux, Apple OS, or Sun, or offer expert skills in technologies such as telecommunications, web site development, Electronic Data Interchange, eCommerce, or dbm programming. Independent contractors premier by us coordinate with Progent's full-time consultants to provide end-to-end IT services for small and midsize company networks.

  • Savannah Garden City Savannah Ransomware Forensics After Hours Savannah MongoLock Ransomware Forensics Savannah Garden City
  • SharePoint Server 2007 Information Technology Consulting Fort Myers-Lehigh Acres, Florida, U.S.A. Fort Myers-Lehigh Acres, Florida, United States Microsoft SharePoint Server IT Services
  • Springfield Springfield Ryuk Ransomware Settlement Negotiation Expertsn Springfield Phobos Crypto-Ransomware Negotiation Consulting Springfield Massachusetts
  • Sydney WannaCry Ransomware Cleanup Sydney Hermes Ransomware Business Recovery Sydney
  • São Paulo Teleworkers Support Consultants Sao Paulo At Home Workforce Consulting Services nearby São Paulo - Solutions Guidance Sao Paulo State
  • Tacoma-Olympia IT Management Tacoma-Olympia Small Business Network Consulting Firm
  • Tech Consulting Cisco Milwaukee Racine Waukesha, U.S.A. Cisco Integration Group Milwaukee, United States

  • Immediate Consulting MySQL development
    24-Hour MySQL database Upgrading

    Progent offers cost-effective remote access to an Oracle-certified MySQL administrator or software programmer and can assist businesses of all sizes to configure and support MySQL within a dependable network environment that offers high levels of speed, scalability, and protection. Progent also has proven skill helping businesses migrate databases from Oracle to MySQL.

  • Top Aurora Crypto-Ransomware Settlement Negotiation Experts Aurora, DuPage County Aurora Ransomware Settlement Negotiation Help Aurora Batavia
  • Ubiquiti UniFi Security Gateway Consulting Ubiquiti UniFi Wave 2 WiFi AP Engineer
  • Washington Integration Group Washington Engineer
  • Webster Telecommuters Conferencing Solutions Consulting Experts Webster Teleworkers Webster Consulting Experts - Voice/Video Conferencing Systems Assistance Harris County
  • Windows Security Computer Network Providers San Bernardino County California Remote Help Desk Network Consultant Ontario California

  • SCOM 2012 Management Packs Consultant Services
    SCOM Resource Pools Network Consultants

    Progent's Microsoft-certified consultants have more than a decade of background planning, implementing, optimizing and fixing System Center Operations Manager environments and offer organizations of all sizes advanced online or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist you to design a topology for SCOM 2012 servers that provides the responsiveness and availability needed to watch over your IT resources effectively, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent can also help you to import and customize System Center 2012 Operations Manager management packs according to industry best practices for monitoring network fabric and Microsoft and third-party apps and services. Also, Progent can provide fast remote or on-premises technical support to assist you to remediate serious issues detected by System Center 2012 Operations Manager.

  • Windows Server 2012 R2 Storage Spaces Support Outsourcing Specialists Windows Server 2012 R2 Active Directory

  • © 2002-2022 Progent Corporation. All rights reserved.