In most IT environments, only a small percentage of Help Desk service requests are resolved on the first call. Consequently, clients rarely have a positive image of Help Desks. Progent's nationwide online remote support team is modeled on Progent's proven concept of the Help Desk as a solutions-driven group of service professionals who combine the expertise and efficiency of certified engineers with the tracking and reporting advantages of modern Help Desk technology. Whether your business wants immediate, one-time access to urgent online support, a dependable ongoing Help Desk service provider, a transparent extension of your in-house Help Desk, or consulting expertise for creating or improving your own Help Desk, Progent can provide a cost-effective solution.

Progent's Help Desk services and consulting expertise cover four areas of network support and management and are intended to address the needs of businesses of any size from small offices to large enterprises:

The Help Desk Model for IT Service Delivery
Progent's IT technical support services are based on a proven Help Desk model refined during more than 20 years of providing online assistance and troubleshooting to businesses nationwide. Progent's Help Desk service delivery model gives small businesses an alternative to reliance on freelance consultants by offering the broad and in-depth technical expertise and consistency of service of a large support organization, plus the real-time ticket tracking, accountability and reporting of a well-managed Help Desk built on the industry's most advanced professional services automation (PSA) tools. Find out more about Progent's Help Desk Model for IT Support.

Help Desk Service for Small Businesses
Progent's Help Desk Services for Small Businesses are intended for companies with few if any in-house IT personnel and who need the on-demand availability of a professional Help Desk with effective phone support and the ability to escalate problems. By utilizing Progent's full-service Help Desk, small businesses save money and administrative hassle and benefit from enterprise-class phone support and online troubleshooting. Find out more about Progent's Help Desk Service for Small Businesses.

Co-managed Help Desk Services
Progent's Co-managed Help Desk service is a collaborative support solution based on the leading shared PSA tool for incident request, ticketing, tracking, ownership assignment, metrics and reporting. Progent's Co-managed Help Desk service is designed for businesses with between 50 and 500 end users and allows IT organizations to split responsibilities for Help Desk services transparently between their in-house IT staff and Progent's nationwide pool of technical support experts. Support responsibilities are based on Level 1, 2 or 3 incidents. Progent handles a specified service level or levels (typically Level 1 and Level 3), and service requests as well as escalation are dependent on client approval and transparent to end users. Progent provides licensing, training, and pre-approved escalation management. Find out more about Progent's Co-managed Help Desk Services.

Help Desk Outsourcing: Cost and Productivity Benefits
Progent's Help Desk Call Center outsourcing and co-sourcing services deliver major business value in comparison to managing a Help Desk staffed by internal personnel. Many of the benefits of outsourcing your Help Desk, such as increased computer availability, have clear productivity advantages but are difficult to quantify in dollars and cents. Other areas, such as salaries for in-house staff vs. the per-minute pricing of Progent's support services, can be deceptive at first glance. This discussion explains some of the key cost and productivity issues related to choosing an in-house or an outsourced/co-sourced Help Desk. Learn about the cost benefits of Progent's Help Desk outsourcing services.

Help Desk Consulting and Staffing Services
Progent's Help Desk Consulting Services can assist you in building an effective new Help Desk or improving your current one, selecting or customizing Help Desk software to meet the special needs of your business, or adding temporary staff to supplement your internal Help Desk resources during high-demand events such as migrations or upgrades. Find out more about Progent's Help Desk Consulting and Staffing Services.

Why Choose Progent?
Progent is a Microsoft-Certified Partner and Progent's Help Desk staff of Microsoft and Cisco certified experts gives your customers easy access to a dependable technical resource with years of experience providing phone support and remote access troubleshooting for networks based on Microsoft technology. Progent's focus is on giving the Help Desk a positive image as a solid contributor to company performance. Progent's goal is to resolve rather than merely report problems. Progent's target for long-term clients is to exceed 80% first-call resolution. First-call resolution is a significant factor in reducing the average cost of Help Desk calls, improving the image of IT generally and the Help Desk specifically, and improving user productivity and satisfaction.

How to Get Started with Progent's Help Desk Call Center
To find out how Progent's Help Desk Services can help your company, call 800-993-9400 or visit Contact Progent.

If you are not currently a client of Progent and you are in urgent need of online technical support, you can request immediate help now by visiting Progent's Technical Response Center Sign-up page.

An index of content::

  • At Home Workforce Ribeirão Preto Guidance - Endpoint Management Tools Consulting Ribeirao Preto At Home Workforce Ribeirão Preto Consultants - Endpoint Management Solutions Consulting Experts
  • Award Winning At Home Workers Perth Consulting and Support Services - Video Conferencing Systems Assistance Perth, WA Remote Workers Consultants nearby Perth - Video Conferencing Solutions Guidance
  • Beverly Hills MongoLock Ransomware Forensics Beverly Hills-Bel Air Beverly Hills Hermes Ransomware Forensics Investigation Beverly Hills-Century City
  • Boston Teleworkers Endpoint Management Tools Assistance Boston Cambridge Boston, Suffolk County, US 24-Hour At Home Workforce Guidance near me in Boston - Management Tools Consulting and Support Services
  • Cisco Technical Support Company Lehigh County Pennsylvania Allentown Cisco Manager
  • Consolidate Windows Alpharetta-Fulton County 24/7 Support Organizations Windows Server 2012 Alpharetta-Cumming, GA
  • Consulting Support for Cincinnati Network Service Firms Hamilton County Ohio Cincinnati Consulting Expertise for Network Service Companies Cincinnati, Hamilton County
  • Consulting for Network Service Companies - Oakland - Temporary Support Team Help San Leandro Oakland California Consulting for Network Service Companies nearby Oakland - Seamless Temporary IT Support Expansion
  • CryptoLocker Repair Experts Beverly Hills-Westwood Crypto Recovery Support Services Beverly Hills California
  • Des Moines, Iowa Outsourcing IT Support Des Moines, Iowa Support Firm

  • Support Outsourcing Consulting Support for IT Service Firms
    Online Help Expertise for IT Service Firms

    Progent's Support for IT Service Providers lets you use Progent's information technology experts while retaining your own brand as a seamless extension of your network services team.

  • Exchange Server 2010 Network Architect London Exchange Server 2013 Network Architect Firms London, England, Britain

  • Microsoft Certified Expert Remote Support SCCMM 2016
    System Center 2016 Amazon AWS Integration Network Engineer

    Small to mid-sized businesses can now enjoy all the advantages of Microsoft System Center Operations Manager and in addition have fast access to Progent's Microsoft and Cisco Premier IT support professionals. With Progent's economically priced IT support packages, small businesses can choose a basic Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing package. Progent supports Operations Manager 2007 to offer small business networks world-class availability, protection, and productivity.

  • Greensboro Remote Workers Help Desk Call Center Solutions Consulting Services Greensboro, NC At Home Workers Consultants - Greensboro - Help Desk Outsourcing Consulting Greensboro Piedmont Triad

  • Online Help Immediate IT Staff Augmentation
    Temporary IT Staffing Services Online Help

    Progent's temporary IT staffing services allow organizations to meet the need for network support personnel without incurring the costs and delays associated with identifying and recruiting experienced technical help and without increasing your permanent workforce.

  • Immersive Telepresence Support and Integration LifeSize Telepresence Consultant Services
  • Virtual Service Desk Computer Consultant
  • Irvine Crypto-Ransomware DopplePaymer Susceptibility Checkup Immediate Irvine Crypto-Ransomware MongoLock Readiness Audit
  • Jundiaí DopplePaymer Ransomware Data-Recovery Estado de São Paulo Jundiaí NotPetya Crypto-Ransomware Data-Recovery Jundiai
  • Largest Teleworkers Guidance near me in Saddle Brook - Help Desk Solutions Consulting Experts Saddle Brook-Teterboros, NJ Saddle Brook, NJ Remote Workers Assistance nearby Saddle Brook - Help Desk Augmentation Consulting Services
  • Local Government Cisco Technology Professional County Government Consult
  • Marietta - Alpharetta Atlanta At Home Workforce Data Protection Technology Expertise Remote Workforce Consulting near me in Atlanta - Backup/Restore Technology Consulting Services Atlanta Hartsfield-Jackson Airport ATL
  • Microsoft Consulting Best Practices Outsourcing Companies Microsoft Solutions Framework Project Methodology Small Office IT Consultant
  • Microsoft SharePoint Server Computer Consultants Wichita SharePoint Server 2010 Troubleshooting Wichita Airport ICT
  • Monterrey Nephilim Crypto-Ransomware Recovery Guadalupe Monterrey Sodinokibi Ransomware System-Rebuild Escobedo
  • Oregon Setup Oregon Computer Services

  • Questions about Contract Network Consultants Contract
    FAQ about Moonlight Network Consultant Telecommuting Jobs

    For replies to common questions concerning being a consultant at Progent, refer to Consulting at Progent Frequently Asked Questions.

  • Pasadena Ransomware Conti protection and ransomware recovery Harris County Texas Pasadena Ransomware NotPetya Susceptibility Audit Pasadena, TX
  • Ransomware Removal and Data Restore Ransomware Removal and Restore Omaha
  • Remote IT Staff Augmentation for IT Support Groups Fort Collins, CO Temporary Staffing Support Consultants
  • Shared Computer Support Help Desk Network Consulting
  • San Antonio, TX Information Technology Consulting Firm Microsoft and Cisco Small Business IT Outsourcing Firm San Antonio
  • San Bernardino Microsoft Exchange Consultancy Services Company San Bernardino County California Networking Small Business Network Consultant
  • San Jose DopplePaymer Ransomware Negotiation Support san Jose - Santa Clara - Milpitas San Jose Locky Crypto-Ransomware Negotiation Support Santa Clara County
  • Top Ranked Exchange 2003 Server Support Team Nashville Goodlettsville Exchange 2016 Network Solutions Nashville, Davidson County
  • Top Rated Memphis Security Consulting Company Network Engineers Memphis

  • Exchange 2003 Server Upgrade Technology Consulting Services
    Computer Consultants Exchange 2003 Upgrade

    Progent's Microsoft certified support team can help you define and implement an efficient in-place Exchange Server 2003 upgrade strategy that avoids network disruption, simplifies long-term support demands, and makes your Microsoft Exchange 2003 Server easy to manage. For complicated multi-server or multi-location migrations, Progent has the knowledge and experience to complete your project rapidly and economically. Progent's Exchange 2003 help, repair, and consulting offerings include expertise with the integration of outside vendor add-ons to Exchange Server 2003 that are best aligned to your business goals.

  • Ubuntu Linux Consultants Redhat Linux Remote Troubleshooting

  • © 2002-2024 Progent Corporation. All rights reserved.