In most IT environments, only a small percentage of Help Desk service requests are resolved on the first call. Consequently, clients rarely have a positive image of Help Desks. Progent's nationwide online remote support team is modeled on Progent's proven concept of the Help Desk as a solutions-driven group of service professionals who combine the expertise and efficiency of certified engineers with the tracking and reporting advantages of modern Help Desk technology. Whether your business wants immediate, one-time access to urgent online support, a dependable ongoing Help Desk service provider, a transparent extension of your in-house Help Desk, or consulting expertise for creating or improving your own Help Desk, Progent can provide a cost-effective solution.

Progent's Help Desk services and consulting expertise cover four areas of network support and management and are intended to address the needs of businesses of any size from small offices to large enterprises:

The Help Desk Model for IT Service Delivery
Progent's IT technical support services are based on a proven Help Desk model refined during more than 20 years of providing online assistance and troubleshooting to businesses nationwide. Progent's Help Desk service delivery model gives small businesses an alternative to reliance on freelance consultants by offering the broad and in-depth technical expertise and consistency of service of a large support organization, plus the real-time ticket tracking, accountability and reporting of a well-managed Help Desk built on the industry's most advanced professional services automation (PSA) tools. Find out more about Progent's Help Desk Model for IT Support.

Help Desk Service for Small Businesses
Progent's Help Desk Services for Small Businesses are intended for companies with few if any in-house IT personnel and who need the on-demand availability of a professional Help Desk with effective phone support and the ability to escalate problems. By utilizing Progent's full-service Help Desk, small businesses save money and administrative hassle and benefit from enterprise-class phone support and online troubleshooting. Find out more about Progent's Help Desk Service for Small Businesses.

Co-managed Help Desk Services
Progent's Co-managed Help Desk service is a collaborative support solution based on the leading shared PSA tool for incident request, ticketing, tracking, ownership assignment, metrics and reporting. Progent's Co-managed Help Desk service is designed for businesses with between 50 and 500 end users and allows IT organizations to split responsibilities for Help Desk services transparently between their in-house IT staff and Progent's nationwide pool of technical support experts. Support responsibilities are based on Level 1, 2 or 3 incidents. Progent handles a specified service level or levels (typically Level 1 and Level 3), and service requests as well as escalation are dependent on client approval and transparent to end users. Progent provides licensing, training, and pre-approved escalation management. Find out more about Progent's Co-managed Help Desk Services.

Help Desk Consulting and Staffing Services
Progent's Help Desk Consulting Services can assist you in building an effective new Help Desk or improving your current one, selecting or customizing Help Desk software to meet the special needs of your business, or adding temporary staff to supplement your internal Help Desk resources during high-demand events such as migrations or upgrades. Find out more about Progent's Help Desk Consulting and Staffing Services.

Why Choose Progent?
Progent is a Microsoft-Certified Partner and Progent's Help Desk staff of Microsoft and Cisco certified experts gives your customers easy access to a dependable technical resource with years of experience providing phone support and remote access troubleshooting for networks based on Microsoft technology. Progent's focus is on giving the Help Desk a positive image as a solid contributor to company performance. Progent's goal is to resolve rather than merely report problems. Progent's target for long-term clients is to exceed 80% first-call resolution. First-call resolution is a significant factor in reducing the average cost of Help Desk calls, improving the image of IT generally and the Help Desk specifically, and improving user productivity and satisfaction.

How to Get Started with Progent's Help Desk Call Center
To find out how Progent's Help Desk Services can help your company, call 800-993-9400 or visit Contact Progent.

If you are not currently a client of Progent and you are in urgent need of online technical support, you can request immediate help now by visiting Progent's Technical Response Center Sign-up page.

An index of content::

  • 24-Hour BlackBerry Email Technical Support Yonkers Manhattan White Plains Small Business IT Consulting Firm BlackBerry BPS Yonkers, NY
  • 24-Hour Chattanooga-Hamilton System Consultants Chattanooga, Tennessee Outsourcing Services
  • 24x7 Teleworkers Assistance - Chatsworth - Help Desk Outsourcing Consulting Services Chatsworth California Chatsworth Offsite Workforce Help Desk Call Center Augmentation Consulting and Support Services Chatsworth-Calabasas, California
  • Allentown, Lehigh County Open Now At Home Workers Allen Consulting and Support Services - Solutions Consultants At Home Workers Allen Consulting Services - Connectivity Consulting Experts Allentown, Lehigh County
  • Bay Area Small Office Computer Consultants Microsoft Exchange 2016 Computer Network Companies Exchange Server 2013 Bay Area CA

  • PIX Firewall Upgrade Consultant Services
    Integration Services PIX Firewall Upgrade

    Cisco's PIX 500 firewalls have been discontinued and Cisco may no longer support these devices. Progent still provides technical support for Cisco's PIX 500 Series firewalls to help you with maintenance and Progent can also help you assess whether to migrate to the latest firewall products from Cisco. Progent's Cisco technology specialists can help you plan and carry out an efficient upgrade to Cisco ASA 5500-X firewalls based on leading practices.

  • BlackBerry Small Business IT Support Firms Brighton, United Kingdom BlackBerry BES Outsourcing Brighton
  • Cheyenne Telecommuters Collaboration Technology Consulting Services Cheyenne-Van Nuys Cheyenne Work from Home Employees Collaboration Technology Guidance Cheyenne-Casper, Wyoming
  • Cisco Computer Consultancy Company Scottsdale Cisco Network Support Group Scottsdale Arizona

  • CRISC Risk Evaluation Remote Support
    Computer Consulting CRISC Risk Evaluation

    Progent's disaster recovery support and business continuity professionals can help you design a disaster recovery strategy to prepare for an IT system catastrophe. Progent can show you how to create a complete disaster recovery plan that incorporates periodic disaster recovery evaluations and drills. Progent's Microsoft and Cisco-authorized professionals can also help you build an affordable, non-stop network architecture that addresses reliability issues involving a wide array of network technologies and processes.

  • Cisco Online Support Services Las Vegas Nevada Cisco Migration Consultant Las Vegas, Clark County
  • Class Adobe After Effects Apple Logic Instruction
  • Computer Network Consulting Windows Server 2012 R2 Adelaide Windows Server 2019 Security Consultants Adelaide
  • Consulting Experts for IT Support Providers near San Mateo - Seamless Short-Term Support Staff Assistance San Mateo, CA San Mateo Specialists for Computer Support Companies San Mateo, CA
  • Consulting Services for Parsippany Network Support Organizations Parsippany-Morris County Consulting for IT Support Companies nearby Parsippany - Temporary Support Staff Augmentation Parsippany-Wayne, NJ
  • El Paso After Hours At Home Workforce El Paso Expertise - Endpoint Security Systems Assistance El Paso Texas El Paso Work at Home Employees Security Solutions Consultants
  • Enterprise hybrid cloud solutions Professionals Specialist Enterprise hybrid cloud solutions
  • Fedora Linux, Solaris, UNIX Technical Support CentOS Linux, Sun Solaris, UNIX Support Services

  • Dynamics GP BizTalk Adapter Technology Professional
    Largest Microsoft Dynamics GP Design and Installation

    Progent's seasoned application designers and software developers can help your company to build customizations to Microsoft GP that support the unique requirement of your organization while retaining the benefits of Windows integration and connectivity. Progent can also provide expertise with a variety of software development tools that can be utilized to create user-interface and data integrations with Microsoft Dynamics GP/Great Plains. These integration tools include Dexterity, Modifier, Visual Studio for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.

  • Fedora Linux, Sun Solaris, UNIX Remote Troubleshooting Arlington Configuration Mandrake Linux, Solaris, UNIX
  • Virtual Helpdesk Consulting
  • Help and Support Exchange 2007 Edge Server 24-Hour Exchange 2007 Server Professionals
  • Virtual Service Desk Consultant Services
  • Immediate Tucson Teleworkers Endpoint Security Solutions Consulting Experts Tucson International Airport TUS, USA Tucson International Airport TUS At Home Workers Tucson Consulting - Network Security Solutions Consulting and Support Services

  • After Hours Auditing Intrusion Protection Systems
    24/7 Palo Alto Networks Cybersecurity Company

    Progent provides small and mid-size organizations professional support for Intrusion Protection products and IPsec VPN technology from leading firewall and Virtual Private Network security vendors including WatchGuard, Juniper, and Symantec. Progent can help you design a detailed security strategy and choose the right technologies from a variety of suppliers to achieve your security objectives while sticking within your budget restraints.

  • Indianapolis Remote Workers Data Protection Technology Consulting Indianapolis International Airport IND Indianapolis, IN Largest Offsite Workforce Indianapolis Consulting Experts - Backup Solutions Expertise
  • Information Technology Consulting Office 365 and on-premises Exchange Hybrid Office 365 solutions Consultant
  • Londrina Network Support Consultants Cisco and Microsoft Londrina Configure
  • Microsoft Exchange 2016 Technical Consulting St. Helena, Calistoga Exchange Consulting Companies Napa, CA
  • ProSight Data Backup and Restore Services Engineer ProSight DPS Hybrid Cloud Backup/Recovery Consultants

  • Open Now Services CISSP Certified Security Auditor
    CISSP Certified Security Services

    Progent's CISSP-premier cybersecurity consultants can assist businesses of any size with any facet of information system security. Progent can create cost-effective cybersecurity systems that guard a small office against advanced malware attacks or Progent can plan, deploy, and manage a comprehensive security strategy for hybrid networks that support onsite, remote, and mobile clients sharing network resources distributed across a mix of physical datacenters and public and private clouds.

  • Professional Redhat Linux, Solaris, UNIX Southlake-Bedford, TX Ubuntu Linux, Sun Solaris, UNIX Information Technology Consulting Southlake-Coppell, Texas
  • Reno, Washoe County, United States Cisco Small Business IT Support Firms Cisco Network Support Company Reno Sparks
  • Services Security Audit Wireless Security Specialist

  • Microsoft Exchange 2019 Server Small Business IT Consulting Firm
    Reseller Virus Protection

    Progent's Microsoft-certified consultants have more than 10 years of experience delivering email support for companies ranging from small businesses to global corporations. Progent offers economical consulting for all versions of Microsoft Exchange Server to strengthen email and virus protection, configure fault tolerant email environments, and facilitate off-site and wireless email access. Progentís Exchange consulting services can help you in designing and implementing a migration from an outdated SMPT server or unsupported Microsoft Email package such as Microsoft Exchange 2003 to Microsoft Exchange Server 2016. Progent provides support for Windows 8, Windows 7, Vista, and Windows XP clients running Outlook and can help you integrate Outlook Web App (OWA) for popular browsers. For email virus defense, spam filtering and outbound data leak protection, Progent offers Email Guard managed services.

  • Short-Term Network Support Staffing Support Consulting Specialist Boston, Suffolk County New England Boston Short Term IT Staffing Support
  • Sonoma County Work from Home Employees Consulting and Support Services in Petaluma - Conferencing Systems Assistance Offsite Workforce Petaluma Consulting and Support Services - Conferencing Solutions Consulting and Support Services
  • Specialists for Network Service Providers near Centennial - Seamless Short-Term Staff Help Centennial-Arapahoe County, United States Consultants for Network Service Firms near me in Centennial - Seamless Short-Term Support Team Help Centennial CO

  • Services Remote Server Management Cards
    Dell DRAC Consult

    Remote management cards offer IT managers complete control over a server without the need for a personal visit. Using these management cards, all console screen data plus keyboard and mouse operations are transferred to a remote session to a support professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can help you to plan, implement, and support a fault-tolerant company network that incorporates remote management cards and Progent can utilize these remote server management cards to deliver low-cost off-site technical assistance. Progent is familiar with a variety of remote server management cards including Aten remote server management cards, American Megatrends MegaRAC remote management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon eRIC remote management cards.

  • Spokane Network Administration Spokane, Washington Small Office IT Consultants
  • Top Teleworkers Philadelphia Consulting and Support Services - Call Desk Outsourcing Consulting and Support Services Philadelphia Teleworkers Consulting in Philadelphia - Help Desk Call Center Solutions Consulting Services Philadelphia, America
  • Top Teleworkers Rancho Cordova Consultants - Integration Guidance Rancho Cordova-Folsom Work at Home Employees Guidance in Rancho Cordova - Setup Guidance Rancho Cordova, America

  • Linux, Windows Professionals
    Windows and Linux Outsourcing

    If your business network combines Linux technology platforms with Microsoft Windows, Progent can assist you to incorporate your servers into a unified network that permits all your operating systems to coexist for easy management, transparent dataflow, high reliability, enhanced performance, and strong protection. Progent's UNIX/Linux and Microsoft Windows integration assistance services include IT architecture configuration and service, consulting for Windows services for UNIX, online network monitoring and administration, online network help and troubleshooting, on-site technical support, and Contact Center outsourcing.

  • Online Help Extended Call Desk
  • Tucson Consulting Experts for Computer Support Companies Tucson, AZ Tucson Consulting Expertise for IT Service Companies Tucson Arizona, United States
  • Tulsa-Broken Arrow Networking Company Tulsa, Oklahoma Computer Tech
  • Urgent At Home Workforce Kansas City Consulting and Support Services - Data Protection Systems Consulting Services Kansas City Kansas, United States At Home Workforce Consultants nearby Kansas City - Backup/Recovery Solutions Consulting Wyandotte County Kansas
  • Urgent Firewall Security Services Security Consulting Security Erie County New York
  • Urgent Valencia At Home Workers Support Assistance Valencia-Santa Clarita, U.S.A. Valencia Remote Workforce Integration Solutions Expertise Valencia-Santa Clarita, California
  • Windows 2019 Server Systems Consultant 24x7x365 Windows 2019 Server IT Service Providers Larimer County Colorado
  • Work at Home Employees San Mateo Consulting Experts - Collaboration Solutions Guidance Half Moon Bay CA Work from Home Employees Consultants nearby San Mateo - Collaboration Solutions Consulting Services San Mateo

  • © 2002-2020 Progent Corporation. All rights reserved.