Progent provides several basic types of Helpdesk services : Microsoft Helpdesk Outsourcing Services, Virtual Helpdesk Services, and Call Center Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft professionals offers your customers convenient access to a reliable technical resource with extensive experience providing phone support and online troubleshooting for IT systems powered by Microsoft products. Progent's focus is on giving the support Helpdesk a positive image as a key contributor to company productivity. Progent's target is to resolve and not simply record problems.


Additional Topics of Interest

Montana Network Engineer
Small Office IT Consultant

Progentís Technical Response Center (TRC) offers national extended hours remote help for networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service experts provide after-hours phone support and remote direct network access to troubleshoot and resolve technical problems rapidly and economically. The breadth of technical experience available from Progent's team of country-wide service engineers makes it possible to escalate even the most difficult problems to competent experts as needed. For urgent problems, the TRC tries to respond to your request for support within one hour.

Consultant for Windows Server Essentials Dashboard
Newark Consult for Windows Server Essentials Upgrade

Microsoft Windows Server Essentials is a value-priced, versatile operating system that enables small organizations to make the move from the older physical in-house datacenter to the contemporary hybrid computing paradigm that combines local and cloud-hosted resources. Progent's consultants can provide budget-friendly remote consulting and troubleshooting for Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the possible business benefits of moving to WS 2012 R2 and adopting a hybrid on-premises/cloud-based model for your network environment. Progent offers comprehensive project management to help you plan and carry out an efficient move to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Azure Cloud applications and services. Progent also offers as-needed consulting help, troubleshooting, and training.

Windows Desktop Simulation on Apple Mac Remote Support
VirtualPC for macOS Remote Technical Support Chicago, IL

For businesses that have a mix of Apple Mac and Microsoft Windows desktops, there exist two basic solutions for running Microsoft Windows-only applications on an Apple Mac: remote access to a physical Windows computer or local emulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Mac allows you to connect a Mac to a networked Microsoft Windows-based PC to run Windows applications and share network resources. Virtual PC for Apple Mac emulates Microsoft Windows on an Apple Mac system so that you can run Windows applications directly. Progent's Mac technology support experts can assist your business to manage these products for running Windows applications on your Apple Macs and can in addition assist your company to assess and configure third-party solutions for Microsoft Windows PC simulation.

Virtual Help Desk Online Technical Support
Contact Center Remote Troubleshooting

Progent's Network Help Desk Call Center Outsourcing Services for desktop support are designed specifically for small businesses who need fast access to a Help Desk Call Center with expert phone support and full escalation options but who must operate within a modest network support budget. Key features of Progent's Help Desk Outsourcing Services include: Help Desk Phone Support, Secure Remote Access Provisioning, Initial System Assessment, Expert Prioritization, Virtual Help Desk Support, Per Minute Billing, and Help Desk Call Center Applications Selection and Integration.

Internet Security and Acceleration Server Technical Consultant
Troubleshooting

Progent's certified ISA Server consultants have broad experience developing Microsoft-based security solutions for IT networks with multiple locations, mobile workers, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall consultant is ready to help your small company plan and deploy a configuration of Microsoft ISA Server 2004 that supports your IT protection needs without restricting your network.

Support and Setup for SQL Server 2005
Technical Consultant in Anchorage, Alaska

Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that opens the door to the fast creation of a new generation of enterprise-class applications that can provide your business a critical competitive advantage. Microsoft SQL Server 2000 features core support for XML and the ability to communicate across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of background helping with Microsoft integration, ensures you success in designing, installing and supporting Microsoft SQL Server solutions that are seamlessly integrated with other applications powered Microsoft's .NET environment.

Website Developer Firm
Augusta-Richmond County Emergency Contract Programmer

If you want to update your corporate web site, build internal websites for purposes such as human resources or employee training, establish a high-impact web presence for a new business, or generate enterprise-class, data-driven custom web applications, Progent can supply skilled and experienced web designers. Progent's experts can also help you design and manage a safe, fault-tolerant server and communications network, including off-site and wireless connectivity, to support your web tools.

SCCM Site Hierarchy Computer Consulting
Remote SCCM Boundary Groups Online Consulting in San Rafael, California

Configuration Manager automates application and device provisioning at scale, streamlines security and compliance settings control, keeps track of network resources, protects against corporate data leakage, provides network health reporting, allows safe self service, and delivers a common point of control for managing multi-operating system ecosystems running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud specialists can help businesses of any size with any facet of designing, implementing, using and troubleshooting a SCCM solution for on-premises, cloud, or hybrid environments.

Exchange Server 2000 Upgrade Consulting Services
Exchange 2000 Upgrade Consultant in Minneapolis

Years of experience with Microsoft's Exchange products makes Progent one of the most knowledgeable computer consulting companies in California for integrating messaging systems powered by Microsoft Exchange Server 2000. Progent is skilled in helping small companies derive the full benefits of Microsoft Exchange Server under common scenarios including upgrading from Exchange 5.5 Server, migration from an ISP-provided or POP3 mail system, and outsourcing your Exchange Server management.

Web Application Security Evaluation Professionals
Web Application Security Assessment Engineers in Houston

Progent has created several security packages intended to deliver larger corporations an objective and thorough network security evaluation from a team of premier security consultants. All Progent's security evaluation packages incorporate a collection of services including automated scans from within and from outside the corporate security perimeter, professional interpretation of results by accredited security engineers, creation of a paper documenting the findings, plus a live concise executive outbrief and an in-depth live outbrief for internal IT managers.

Remote Troubleshooting for Data Center
San Francisco Bay Area, California Support for Data Center

Progentís data center IT services are designed for businesses with hardware located at IDCs or data center colo hosting facilities and requiring timely on-site assistance at the co-location site as well as remote support from Microsoft and Cisco Premier experts. Progent offers a full array of IDC and data center and colo support services including network architecture evaluation, Windows and UNIX server integration and support, tech support for server and communications networking, development and installation of zero-downtime configurations, defining and deploying layered security defenses, firewall integration and troubleshooting, designing load balancing solutions, and planning fault tolerant server and storage cluster configurations.

Specialists for Remote Management
Aten IP9001 Specialist Hialeah, FL

Remote management cards give IT managers complete control over a server without the need for an on-site visit. Through these management cards, all console screen data plus keyboard and mouse operations are transferred to a remote session to a support professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco certified consultants can assist you to design, implement, and manage a fault-tolerant company network that incorporates remote management cards and Progent can utilize these remote server management cards to provide low-cost remote technical help. Progent is familiar with a variety of remote management cards such as Aten IP9001 remote server management cards, American Megatrends MegaRAC remote server management cards, Dell remote server management cards, HP Lights-Out remote management cards, and Peppercon remote management cards.

ProSight Hybrid Cloud Data Backup Services Support Services
Offsite Managed Data Backup/Recovery Services Consultant

ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of vital data, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information.