Progent offers three essential kinds of Call Center support : Microsoft Helpdesk Outsourcing Support Services, Virtual Help Desk Support, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft and Cisco professionals gives your clients instant access to a dependable support resource with extensive experience providing phone support and online troubleshooting for IT systems powered by Microsoft products. Progent's concentration is on giving the support Helpdesk a positive image as a key contributor to company productivity. Progent's goal is to fix rather than simply record problems.


Additional Topics of Interest

CCIE Expert Certified Help and Support for SIP PSTN Trunks
Professional for Cisco PSTN gateways Raleigh

Progent's Cisco CCIE-certified SIP infrastructure consultants can assist organizations of any size to design, deploy, manage, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE-based SIP trunks and can provide affordable remote or onsite expertise to assist companies to move smoothly to a modern communications ecosystem that delivers fast return on investment. Progent's certified Microsoft collaboration experts can help you to set up connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms like Skype for Business Server and Lync for access to a SIP PSTN trunk.

Mandriva Linux Consulting Services
Mandriva Linux Services Lubbock, TX

Progent's Linux consulting experts offer small companies and developers help with managing and maintaining Linux computers that run with Microsoft-based technology. Progent offers your business access to Linux consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISA credentials. This broad range of expertise provides you with an easy single consulting firm to help you build and manage a protected and reliable mixed-platform connectivity and communications solution that allows Linux and Microsoft interoperability by combining Microsoft Windows with major Linux variations including RedHat, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

Microsoft Expert Windows 2000 Information Technology Consulting
Omaha Consultants for Microsoft Windows 2000

Progent's certified Windows Server 2000 consultants can provide network support and IT consulting services for the entire family of Microsoft .NET Servers, Windows Server 2000, and Windows 2003 Server. Progent's Windows Server 2000 configuration, update, and troubleshooting offerings include network planning, deployment, project management, local and remote support, Help Desk outsourcing, professional security analysis, turn-key outsourcing, and economical co-sourcing.

Security Consulting for Postini Spam Filtering
Outsourcing Companies for Fault Tolerant Email in District of Columbia

Progent's Microsoft-certified consultants have more than 10 years of experience delivering unified communications support for customers that range from small offices to large corporations. Progent provides economical consulting for all editions of Microsoft Exchange Server to enhance email and virus security, design fault tolerant email environments, and facilitate off-site and mobile email connectivity. Progent’s Microsoft Exchange support services can help you in designing and implementing a migration from an outdated SMPT server or unsupported Microsoft Email software such as Microsoft Exchange 2003 to Microsoft Exchange Server 2016. In addition offers support for Windows 8, Windows 7, Vista, and Windows XP desktops using Outlook and can help you integrate Microsoft Outlook Web App (OWA) for all major browsers. For e-mail virus protection, spam blocking and data data leak protection, Progent offers Email Guard security services.

ISP Service Plan Selection Professionals
ISP Selection Consulting Services Glendale

Progent offers access to the affordable services of remote Internet connectivity experts to assist your organization to evaluate or enhance your ISP services so your Internet access solution aligns with your business needs. Support services available from Progent include assessment of your existing bandwidth use, carrier and service plan analysis and ordering, network provisioning, and managing a smooth switchover to a new ISP and/or service arrangement. Network provisioning can include optimizing current routers and deploying new ones, implementing firewalls, and upgrading fault-tolerant Border Gateway Protocol configurations.

SPA300 Series IP Phone Support
VoIP Phone System Online Troubleshooting

Progent's Cisco certified networking consultants offer advanced support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server failover systems.

Office Word and SharePoint Consulting Services
Office Word cooediting Engineer

Progent's certified Office Word and Office 365 Word consultants offer a wide selection of affordable online consulting services to assist you to maintain your existing Microsoft Word environment or assist you to move to a newer version of Microsoft Office Word. Services offered by Progent's experts include VBA programming, identifying and fixing compatibility issues between various releases of Office Word, interfacing Office Word with different Office apps like Excel and Microsoft Outlook or with third-party platforms and plug-ins,network optimization for dependable. reliable cloud connectivity, security and compliance support, smart phone integration, and remote training sessions customized for your special requirements.

Microsoft LCS Server Instant Messaging Help and Support
Santa Ana, CA Microsoft Live Communications Server Consult

Microsoft Office Communications Server provides IM and presence in an extensible, world-class package offering advanced security, seamless integration with additional Microsoft products, an extendable, industry-standard development environment, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. The product allows cost savings and improved operational efficiencies, increased individual productivity, and better intellectual property protection. Microsoft Communications Server 2007 has been superseded by Lync Server, which in turn has been replaced by Skype for Business. Progent's certified unified communications consultants offer remote and on-premises configuration support and troubleshooting help for your Office Communications Server 2007 deployment and can assist your organization to evaluate the advantages of migrating to Microsoft's Skype for Business. Progent can also assist you to design and execute an efficient upgrade that will add significant strategic value to your IT system

Aironet Wi-Fi Access Point Configuration
Aironet Wave 2 Wi-Fi AP Remote Troubleshooting in Indianapolis, IN

Progent's certified wireless consultants can assist businesses of any size to plan, deploy, manage and troubleshoot Cisco Aironet wireless AP environments to achieve the throughput, coverage, capacity, scale, security compliance and ease of management required for seamless connectivity between Wi-Fi and wired network infrastructure. Progent offers affordable remote and onsite support for legacy and current 802.11ac Aironet wireless access points and Progent can assist your business design and maintain wireless solutions that include indoor and outdoor/industrial Aironet Wi-Fi access points.