Progent offers several basic types of Contact Center support : Microsoft Helpdesk Outsourcing Services, Virtual Help Desk Services, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft experts gives your customers easy access to a dependable technical resource with years of experience providing phone support and remote access repair for IT systems powered by Microsoft products. Progent's focus is on giving the support Helpdesk a respected image as a solid contributor to business productivity. Progent's target is to fix and not simply report problems.


Additional Topics of Interest

Email White Lists Professionals
Consulting Services for ProSight Email Encryption in Waltham, MA

Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to deliver centralized control and world-class security for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall.

Exchange Server 2007 Technical Support Services
Microsoft Exchange 2007 Consultant Services

Progent's Microsoft certified support team can help you define and implement a smooth in-place Microsoft Exchange 2007 upgrade strategy that avoids network downtime, reduces ongoing service demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multi-server or multi-site upgrades, Progent has the knowledge and experience to complete your move quickly and economically. Progent's Exchange Server 2007 support, repair, and design offerings include assistance with the integration of third-party add-ons to Exchange Server 2007 and the design of unified messaging solutions based on Microsoft Exchange Server 2007.

Small Business 100 AP Online Support Services
Small Business APs IT Consultant Albuquerque

Cisco's Small Business 100, 300 and 500 series of wireless access points are Linux-based units designed as entry-level Wi-Fi solutions for small offices. Progent's Cisco CCIE-certified Wi-Fi infrastructure consultants offer online or onsite integration and troubleshooting support to help your organization to plan, configure, update, tune, administer and debug Cisco Small Business wireless AP deployments of any size or topology.

Microsoft Financial Software Outsourcing
Emeryville, CA Microsoft Experts Dynamics GP Great Plains Software Specialists

Microsoft Dynamics GP/Great Plains 2010 financial software is a comprehensive business management platform that integrates data and processes throughout your company, interfaces easily with other applications, and connects workers, clients and suppliers unrestricted by time or location. Designed for small to mid-size companies, MS Dynamics GP 2010 and Dynamics GP Version 10.0 provide functionality for financials, management reporting, project management, inventory and order control, e-commerce, human resource management, customer relationship management, field force automation, manufacturing, retail management, and web-based business services. Progent can show you how to set up and manage a robust, secure computer and network infrastructure to support Microsoft Great Plains, and can provide expert Great Plains consultants to help your business exploit the full potential of Dynamics GP/Great Plains 2010.

Microsoft Dynamics GP 2015 Custom Programming Consultant Services
Dynamics GP 2015 R2 Deployment Professionals in El Paso, TX

Dynamics GP 2015 R2 introduces a revamped design that improves cloud integration, supports popular smart phones and tablets, permits one-time sign-on with Microsoft Azure Active Directory, and tightens security. Dynamics 2015 R2 also simplifies management reporting, incorporates nine new Workflows, extends the Web Client, and adds over 100 improvements to various applications. Progent's Microsoft-certified and Cisco-certified consultants offer the depth and breadth of knowledge and experience to resolve the critical IT and business challenges associated with upgrading to Dynamics GP 2015 R2 and can assist you to perform an efficient migration that will maximize the business value of your investment in this powerful product.

Microsoft Office SharePoint Server 2007 Consultant Services
SPS 2007 IT Consultant in Rhode Island

Progent's Microsoft-authorized consultants can show you how to rationalize the business case for implementing Microsoft SharePoint Server 2007, advise you on the most sensible version of Microsoft SharePoint Server for your circumstances, provide configuration and deployment expertise, help you to install Microsoft SQL Server as a supporting database manager, optimize your network integrity, integrate your standard and customized application programs to operate with SharePoint 2007, develop a comprehensive security plan that includes portal solutions, and deliver troubleshooting and Help Desk services.

ISA 2004 Firewall Computer Consultants
ISA 2004 Firewall Integration

Progent's Microsoft-certified Forefront Threat Management Server and Internet Security and Acceleration Server 2006 consultants can help you to plan, install, and manage a configuration of Forefront Threat Management Server or ISA Server 2006 on your network that provides the firewall protection, performance and ease-of-use that your company needs.

Citrix Server Management Professional
Xen Hypervisor Technical Support Services in Los Altos, CA

Progent's Citrix-certified consultants can help your company to understand the business benefits of XenServer and additional Citrix platforms, and can help your IT organization to design, test, implement, troubleshoot, and support a Citrix XenServer solution. Progent can in addition analyze your existing XenServer deployment and show you how to enhance consolidation, responsiveness, security and compliance, uptime, and recoverability.

Endpoint Virus Immunization IT Consulting
Engineer for ProSight Ransomware Protection in Irving, Texas

Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the complete threat lifecycle including filtering, identification, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks.

64-bit Computing Engineers
64-bit Computing Consulting Services

Progentís Microsoft-premier consultants can assist you to update your application servers and/or workstations from 32 bits to 64 bits. Progent can help your company to calculate the costs and advantages of migrating to 64-bit computing, plan an affordable migration process that reduces operational disruptions, and deliver economical, professional online help to assist your organization to configure 64-bit operating systems and application software on your current computers.

Technical Consultant for Exchange 2016 Migration
Exchange Server 2016 Upgrade Planning Computer Consultants

Progent can help your business in all phases of your upgrade to Microsoft Exchange 2016 including planning high availability system topology for an on-premises, cloud-based or hybrid environment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V strategy; specifying mass storage capacity required for your virtual machines, mailbox databases and logs; configuring HLB for fault-tolerant CAS services; planning, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; providing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Consulting for SQL Server 2008
SQL 2008 Analysis Services Consulting Services in Carmel, CA

Progent's Microsoft-Premier SQL consultants offer a range of services to help small and midsize companies to design, configure, administer, and troubleshoot MS SQL Server 2008 systems so that they receive the maximum competitive advantage from this advanced database management technology. Also, Progent can provide help with network architecture, company-wide security, and application development to optimize the strategic benefit of your computer network.

Network Consultants for F5 Networks BIG-IP
Online Support Services San Francisco, CA

Progent offers fault tolerant load balancing support that addresses network load balancing, load balanced applications, network infrastructure routing, and content delivery technology such as Cisco Content Engine. non-stop load balancing technologies for which Progent can provide consulting services include Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Distributed Director and LocalDirector 400 series, and F5 Networks 3-DNS.