Help Desk Call Center: Full-sevice, Co-managed and Consulting Expertise
Introduction to Progent's Help Desk Services
Additional Topics of Interest
Design Firms Microsoft T-SQL
24-Hour SQL 2008 Reporting Services Development Firm
SQL Server 2000 is a complete, web-aware database and data analysis package that enables the fast development of cutting-edge enterprise-class programs that can provide your company a significant competitive edge. Microsoft SQL Server 2000 features built-in support for XML and the capability to query across the Internet and outside the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of work supporting Microsoft technology, assures you success in designing, deploying and administering Microsoft SQL Server applications that are well connected with other applications based on Microsoft's .NET platform.
Small Office Tech Support Outsource
Small Office Installation
Progent provide organizations of all sizes enterprise-class network online or on-premises consulting for information systems based on Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier network consulting experts also offer security consulting for companies ranging from the small office to the global enterprise.
ransomware cleanup and recovery Consulting Services
Dharma ransomware hot line Specialist
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help your business to contain the progress of an active ransomware breach. Call 800-462-8800
.NET C++ Development Company
Immediate .NET C# Reports
Progent's software experts have worked for two decades with .NET technologies and the Visual Studio development environment and are able to build or enhance .NET applications quickly and at low cost.
Redundant ISP Remote Technical Support
High Availability Internet Connections Engineer
Progent's Cisco-certified network experts can help you design an economical, high availability Internet configuration architecture that can deliver 24x7 Internet connectivity through a wide range of high availability Internet network technologies including high availability BGP, transparent fail-over, and multiple ISPs. Progent can provide CCIE engineers to show you how to apply the latest techniques for 24x7 Internet connectivity to implement an economical, completely redundant Internet interface with automatic failover and other features to create zero-downtime Internet availability.
Microsoft Windows Server Failover Cluster On-site Technical Support
Failover Cluster Manager Windows Server 2012 IT Services
Progent's certified failover clustering consultants can assist you to assess the benefits of deploying Windows Server 2012 failover clustering technology to create an advanced high-availability/disaster recovery solution, assist your organization to plan and install a Windows Server 2012 environment, deliver online and on-premises consulting services and technical support for failover clusters composed of physical servers or virtual ones, and show you how to streamline the management of failover clusters.
iPhone 5 Professional
Apple iCloud Computer Engineer
Progent's experts can provide Apple macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X expertise, Mac integration with Windows networks, Microsoft Entourage and Exchange Server expertise, network protection services, and custom training. Progent can assist businesses to upgrade to macOS from Mac OS X or earlier versions of OS X and Progent can offer expertise with Apple macOS and Mac OS X application software. Progent can also assist you with iPhone support and Apple iPad management, or moving to iCloud. For computer environments based solely on Mac OS X or for networks incorporating a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the difficulty of designing, configuring and supporting a network infrastructure that is available, secure, efficient and aligned with your organization's objectives.
Coder Amazon MWS programming
Amazon MWS integration training Coder
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to streamline their business processes by automating key sales functions such as listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales processes, vendors can expand their reach, reduce their cost of sales, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development staff and provide programming, workflow integration, project management support, and training so you can cut development time and speed up your return on investment.
After Hours Ekahau Wi-Fi Planning Technical Support Services
Consulting Ekahau Wi-Fi Planning
Progent's Ekahau-certified Wi-Fi network design experts can help your business to design, install, tune, manage and troubleshoot a Wi-Fi network adapted to your building. Progent can provide online or onsite expertise for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for on-premises RF analysis, Ekahau Analyzer for resolving RF signal problems, and Ekahau Insights for monitoring the health of multiple Wi-Fi networks.
After Hours Exchange 2019 and Skype for Business Consultant Services
Exchange 2019 MCDB Cache Computer Consulting
Progent can assist you in any facet of your upgrade to Exchange Server 2019 such as deploying Windows Server 2019 for hosting Exchange; designing high availability (HA) system topology for a local, Microsoft cloud connected or hybrid deployment; moving mailboxes; designing and implementing Hyper-V; setting up hardware load balancing; configuring Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint; preparing firewalls; integration with Microsoft 365; and configuring Outlook clients.
Catalyst 802.11ax AP Migration Computer Engineer
CCIE Expert Certified Catalyst 802.11ax AP Online Technical Support
Progent's Cisco Catalyst 9100 Series 802.11ax WAP consultants can provide affordable online and on-premises help for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
An index of content::
Private Cloud Hosting Consultant Services
Private Cloud Virtual Datacenter Hosting Consultant
Progent's private cloud hosting enables small and midsize organizations to run key applications such as Microsoft SQL and Exchange Server from a hardened Tier III data center facility on fully redundant hardware with geographically separate backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager (DPM) for backup and restore. Smaller organizations can take advantage of Progent's private cloud to eliminate large investments in the purchase, maintenance, and operation of network equipment and data center facilities while benefiting world-class levels of network availability and security.
Exchange Migration Consultants
Exchange 2010 Migration Consultants
Progent's Microsoft and Cisco-certified network engineers can assist you to assess the value of Exchange Server 2010 for your company and can help you to design and implement an efficient migration to Exchange Server 2010 from Microsoft Exchange 2003 or Microsoft Exchange 2007 Server that will provide quick ROI by improving your productivity, lowering the cost of hardware and service, streamlining management, and consolidating your key communications technologies.
Open Now Sun Solaris IT Services
Sun Solaris Troubleshooting
Progent's Solaris family support experts provide small companies and software developers support for administering and supporting Solaris systems that coexist with Microsoft-based technology. Progent can give your organization contact with Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISM and CISA certification. This wide array of expertise offers you an easy single consulting firm to help you build and maintain a secure and robust mixed-platform network and communications infrastructure that supports Solaris and Microsoft coexistence by combining MS Windows with popular variants of UNIX such as Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations such as RedHat, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.
System Center 2016 and Exchange Online Integration Remote Troubleshooting
System Center 2016 and Windows 10 Integration Configuration
Small to middle size businesses can now enjoy all the advantages of Operations Manager and in addition have fast access to Progent's Microsoft and Cisco Premier IT support professionals. With Progent's affordably priced IT service programs, small organizations can select a simple Microsoft System Center Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing package. Progent supports Microsoft System Center Operations Manager to offer small business networks world-class reliability, security, and performance.
Design Dynamics GP 2015 Excel Reports
Technology Professional Dynamics GP 2015
Dynamics GP 2015 R2 features a new design that improves cloud integration, works with the most popular handheld devices, allows single sign-on with Azure AD, and tightens security. Dynamics 2015 R2 also simplifies management reporting, incorporates new Workflows, extends the Web Client, and delivers over 100 enhancements to its library of applications. Progent's Microsoft-certified and Cisco-certified consultants have the depth and breadth of knowledge and experience to address the many technical and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can assist your organization to carry out an efficient migration that will maximize the return on your investment in this mission-critical platform.
Specialists Exchange 2003 Server Upgrade
Exchange Server 2003 Engineer
Progent's Microsoft-certified consultants offer technical help and IT consulting services for Exchange Server 2003, Microsoft Windows Server 2003, and for the complete line of Microsoft server platforms. Progent's upgrade, integration, administration, and troubleshooting expertise for Exchange 2003 Server include system design, deployment, project management, onsite and remote troubleshooting, Help Desk Call Center support, certified security evaluation, and comprehensive IT outsourcing.
Flexential Colocation Center Consultants
Flexential Tampa Data Center Consultant Services
Progent makes use of the Flexential Tampa data center primarily to deliver private cloud hosting. Progent has a group of IT consultants located in the Tampa area, and Progent can also provide online expertise from Progent's nationwide team of Microsoft-certified experts, Cisco-certified CCIE network engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware virtualization professionals, and senior disaster recover preparedness experts. Progent can also assist your business to design and carry out a migration to the Flexential data center with services like planning system configuration, specifying hardware, system setup and validation, debugging, streamling remote network management, and educating your network staff.
Network Security Auditing CheckPoint FireWalls
Check Point Security Gateways Technical Support Services
Progent's Check Point firewall experts can show you how to plan, integrate, and administer firewall solutions built around Check Point Software NGFW security gateways and Check Point's cloud-based SandBlast security services. Progent can also help you support older Check Point firewalls or upgrade efficiently to Check Point's next-generation security gateways.
Microsoft Office SharePoint Server 2013 Technical Support
Top Quality SharePoint Server 2007 Technical Consultant
Progent's Microsoft-certified consultants can provide small and midsize businesses IT consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for intelligently connecting people, groups and data. SharePoint Portal Server provides a central spot for your workers or customers to connect to, organize, distribute and interact with useful information, documents, and applications and to interact with one another. It enables faster and better decisions, more effective access across teams and more streamlined business processes. The primary objective of SharePoint Server is to gather together, in a productive way, all of the diverse sources of knowledge available inside and without a business network. Windows SharePoint Services join employees, customers, teams and major tasks with the information they've created in a manner that makes data easy to locate, retrieve and re-use.
Altaro VM Backup Verification Network Consultant
Hornetsecurity Altaro VM Backup Deduplication Help and Support
Altaro VM Backup offers small businesses a reliable and affordable platform for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, offsite, multi-site, and cloud-hosted architectures and also enables low-cost cloud backup to Microsoft Azure storage. Headline features include industry-leading Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup intervals as little as five minutes for minimizing your exposure to data loss, advanced encryption, granular recovery options for individual files and emails, support for Windows Server Cluster Shared Volumes and for VMware vCenter for managing large-scale environments, and support for Volume Shadow Copy Service (VSS) to back up live virtual machines with zero downtime. Progent is a certified Altaro partner and can provide a broad array of consulting services to assist you to plan, install, manage and troubleshoot a backup/restore system based on Altaro VM Backup software.
Excel 2021 Professional
Consulting Excel 2021
Progent's certified Excel and Office 365 Excel application consultants can provide a wide variety of online support services to assist you to design, develop, pilot test, deploy, manage, and debug applications based on any version of Microsoft Excel, including Excel Online and Office 365 Excel. Progent can assist your business to move your legacy Excel applications to the latest versions of Excel, integrate Excel with Apple iOS-based iPhones and iPads and Google Android smartphones and tablets, and resolve compatibility issues between different versions of Office Excel. Progent offers as-needed help to organizations looking for a quick solution to a stubborn problem associated with Office Excel and Progent can also provide full project management services for upgrading or developing mission-critical applications based on Office Excel. Progent's cost-effective online training for Excel can be custom tailored to meet the needs of individuals or groups.
24-Hour Integration Services Windows 10 Edge
Windows 10 Management IT Services
Progent's Microsoft-certified consultants can assist businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from an earlier version of Microsoft Windows. Remote and on-premises assessment and migration support for Windows 10 available from Progent's consultants include ROI estimates, project supervision, compatibility testing, pilot systems, virtualization architecture, Cloud integration, mobile device management and synchronization, teleworker access, data and identity security, automated provisioning and management, network infrastructure optimization, Wi-Fi support, business continuity planning, webinar training for network management staff and end users, and ongoing Call Center support services.
Microsoft Azure integration Professionals
Azure and Cisco AnyConnect Technology Professional
Progent can help companies of all sizes to migrate any part of their network infrastructure to the Microsoft Azure cloud. This can streamline network administration and lower equipment investments. Azure offers a wealth of cloud services and Progent can help you to evaluate the benefits and limitations of various cloud computing architectures you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and local applications and network infrastructure and ensure you sidestep the typical mistakes small companies make when moving to a public cloud. Progent can help you to configure VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to configure perimeter firewalls and IPsec VPN tunnels and also to integrate Apple iOS devices and Android handhelds.
.NET Framework Development
24-Hour Programming Companies .NET Linux
Progent's software experts have worked for 20 years with .NET technologies and the Visual Studio development system and are able to build or modernize .NET applications quickly and at low cost.
Teleworkers Cloud Integration Technical Support Services
Outsourcing Teleworkers Cloud Integration
Progent can help small and medium-size companies to provision their at-home employees with efficient access to public cloud applications and services.
Microsoft Office Access Development Firm
Expert Development Microsoft Access desktop
Progent can provide economical online consulting services for all editions of Office Access including desktop and browser-based versions and offers advanced support for Access application programming, database conversion, performance optimization, BI reporting, and maintenance. Progent also can provide tailored online classes for Office Access development and DBA services.
SCDPM 2016 Consulting Services
System Center 2016 Computer Consultant
Small to middle size businesses can now get all the benefits of Microsoft System Center Operations Manager 2007 and also have quick access to Progent's Microsoft Premier network support experts. With Progent's affordably priced network support programs, small businesses can select a simple Microsoft System Center Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing solution. Progent supports Operations Manager to offer small company information systems world-class availability, security, and productivity.
ProSight Managed IT Services for Small Businesses Consultancy
Technology Professional Network Infrastructure Monitoring
Progent's ProSight family of managed IT services are designed to offer organizations who maintain minimal in-house IT administration and support teams with low-cost help from world-class management tools and technical experts. Benefits of Progent's ProSight line of managed services include flat-rate IT maintenance expenses, smart automation of routine administrative tasks, continual adoption of new information technology, smooth transition from older technology to up-to-date solutions, improved fit between information technology with strategic goals, access to veteran network consultants, and allowing management to focus on business issues instead of fast-evolving information technology.
Consulting Exchange 2019 and Outlook
Support and Help Exchange 2019 Configuration
Progent can help you in any phase of your upgrade to Microsoft Exchange 2019 including deploying Windows Server 2019 Core as a host for Exchange; planning HA infrastructure for a local, Microsoft cloud connected or hybrid deployment; migrating mailboxes; designing and configuring Hyper-V virtualization; configuring hardware load balancing (HLB); configuring DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail services; integration with SharePoint; preparing firewalls; integration with Microsoft 365; and setting up Outlook clients.
24 Hour Technical Support scom 2016 Azure integration
scom 2016 data warehouse Consulting Services
Microsoft System Center 2016 Operations Manager is designed to promote consistent performance and dependable availability for critical applications by offering unified, cross-platform tracking of physical and virtual infrastructure deployed throughout local systems and cloud environments. Progent's SCOM consulting group offers advanced online and onsite expertise to assist businesses of any size to design, implement, optimize, update and repair SCOM 2016 deployments. Progent can assist you to migrate to SCOM 2016 from older versions of Operations Manager or from other monitoring platforms, or integrate multiple monitoring systems into a unified infrastructure management ecosystem. Progent can also show you how to extend your SCOM 2016 scope to include infrastructure hosted on public clouds such as Microsoft Azure and Amazon AWS.
wireless VoIP phone integration Computer Consultant
Wi-Fi IP phone integration Support and Integration
Progent's Wi-Fi VoIP phone configuration and troubleshooting consultants offer online and on-premises support to help your organization create and administer a Cisco wireless VoIP phone deployment by delivering integration services that can range from debugging the configuration of a wireless IP phone or AP to offering project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of an entire campus.
Windows Server 2012 Remote Support
24-Hour Windows 2022 Information Technology Consulting
The sophistication and connectivity demands of Microsoft Windows Servers requires a network consulting firm with hands-on experience and in-depth knowledge in designing and integrating cohesive, end-to-end network technology solutions. The background of Progent's Microsoft-certified experts, which averages more than 10 years working with Microsoft technology, ensures you success deploying Windows Server 2008 and Windows Server 2003 to match closely with your strategic objectives. Progent's consulting support can assist you with planning, installing, administering, and troubleshooting Windows Server solutions that increase the productivity of your computer system. Progent's consultants can assist you with Windows 2008 R2 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Windows NT Server plus Windows 8, Windows 7, Windows Vista and other desktop clients.
Microsoft Experts Windows Server 2008 Active Directory Integration Services
Windows 2008 R2 Outsourcing
Windows Server 2008 is a major step forward in making IT networks more secure and fault tolerant, simpler to virtualize and manage, faster, and able to offer a better platform for web publishing. Progent can help your business get the most from the enhancements built into Microsoft Windows Server 2008 by providing Microsoft-certified consulting, technical support, training, temporary staffing, network monitoring, and security engineering services.
Exchange Online and on-premises Exchange Consultants
Microsoft 365 and iPhones Consultant Services
Microsoft 365 Exchange Online lets you utilize cloud-resident virtual machines, mailboxes and other Exchange components to reduce hardware costs and administrative hassle. You can deploy Exchange Online to run all your mailboxes, or you can run a hybrid architecture that combines both local and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer budget-friendly online support to assist your small businesses to assess the benefits of Microsoft 365 Exchange Online, plan a solution that fits your business needs and IT budget, implement an efficient migration from your existing Exchange organization to one that incorporates Microsoft 365 Exchange Online, train your management team and users, and deliver as-needed consulting and technical support.
Google Cloud Kubernetes Consultancy
Google Cloud Machine Learning Technology Professional
Progent offers affordable remote and onsite consulting to assist businesses of any size to move any part of their critical IT resources to Google Cloud Platform (GCP). This can save time and hardware costs and allow the use of Google's state-of-the-art AI and machine learning technology. Progent can help you with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness evaluation, system design, testing, configuration, administration, performance tuning, licensing management, backup/restore solutions, and security strategies.
Remote Support Services Tracking Service Costs
On-site Support Services Documentation
Progent uses a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small support firms who offer scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports transmitted by each staff member to every client. The practice of detailing and organizing support activity results in more effective support and eliminates a variety of typical problems such as when a support customer is virtually held hostage to a consultant who won't release vital service information.
ProSight Reporting SentinelOne Remote Network Monitoring Configuration
ProSight Reporting Ticketing Online Help
File summary_Reporting-for-Ticketing-and-Network-Monitoring-Apps.htm.asp does not exist
IT Outsourcing Advantages White Paper
IT Outsourcing Example Whitepaper
Progent's IT outsourcing services offer economical network consulting for mid-size organizations. Whether it includes planning network infrastructure, creating an in-house Help Desk or outsourcing a one, rolling out a new email system, monitoring your system, or building a web-based business application, outsourcing your network technical services can reduce expenses and eliminate risks, permitting network service budgets to grow in a more moderate and manageable fashion than is possible by amassing a bulky, knowledgeable internal network support staff. Progent's Outsourcing White Paper and datasheets explain how Progent can enable you to build a protected and robust system architecture for your critical Windows-powered business software including Windows 2008, Microsoft Exchange Server, and SQL Server 2008.
Windows Server 2003 Consultant
After Hours Windows 2003 Server Consulting
Progent's Microsoft-certified Windows Server 2003 consultants can provide computer help and expert consulting services for the entire family of Microsoft .NET Servers, Microsoft Windows Server 2003, and Windows 2000 Server. Progent's Windows 2003 upgrade, integration, update, and support offerings include network design, installation, project management, on-site and remote technical support and troubleshooting, Call Center outsourcing, CISM-certified security consulting, turn-key outsourcing, and cost-effective co-sourcing.
Microsoft Expert Intune App Wrapping Support
Online Support Intune and Android
Progent's Microsoft-certified Intune consultants can help you to assess the strategic value of adopting Microsoft Intune for configuring and managing your mobile devices including notebooks, phones, and tablets based on Windows, Apple iOS, and Google Android. Progent can help you to define policies, plan and deploy pilot environments to evaluate the benefits of Intune for your environment, deploy Intune across your enterprise, combine Intune with System Center Configuration Manager for unified change management, and provide ongoing support for your Microsoft Intune solution.
Select Topic: