Help Desk: Full-service, Co-managed and Consulting Expertise
Introduction to Progent's Help Desk Call Center Services
Additional Topics of Interest
BSD Small Business IT Outsourcing Firm
Engineer Linux
Progent's UNIX family consulting services provide small businesses and developers assistance with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent offers your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of experience provides you with a convenient one-stop consulting firm to show you how to build and maintain a secure and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO and SGI/Irix or major Linux platforms including RedHat Linux, SuSE Linux, Debian GNU/Linux and Mandrake.
Award Winning Development Amazon Marketplace Web Service
Amazon Marketplace Web Service Development
Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales functions such as listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales, vendors can broaden their market, lower their cost of sales, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service developers can work with your development team and provide application programming, workflow integration, project management support, and training so you can shorten development time and costs and get to market quickly.
MS SQL Server Engineer
SQL 2008 Reporting Services Integration
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that enables the rapid development of a new generation of high-end programs that can give your business a critical competitive edge. Microsoft SQL Server 2000 provides built-in support for XML and the ability to communicate across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of background supporting Microsoft technology, assures you success in designing, installing and administering Microsoft SQL Server applications that are seamlessly connected with other applications powered Microsoft's .NET platform.
Fault-tolerant Data Centers Professional
Consultant Fault Tolerant Colocation
Progent's Data Center consultants can help you find high availability data centers that match the specific needs of your company. Fault tolerant co-location sites are particularly attractive to small companies because of their affordability and simplified logistics compared to taking a do-it-yourself strategy. Trying to create an on-site data center that offers even a basic degree of fault tolerance is too expensive for most small companies. Progent can show you how to reap all the benefits of non-stop data centers and fault tolerant colo sites by providing a complete range of consulting and maintenance services.
Mobile Laptop Network Support Technician
Technology Providers Smartphone Synchronization
Progent's remote access and wireless synchronization specialists can assist your business to plan and configure connectivity solutions for remote desktop PCs, notebooks, and wireless handhelds so they work seamlessly with your IT network, enabling you to optimize the productivity of your remote workforce.
ProSight ECHO Managed Cloud Backup Services Support and Setup
Cloud Backup Security On-site Support
ProSight Data Protection Services ECHO offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, applications and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data.
Cisco Access Point Small Business Network Consulting
Cisco Firewall Computer Consultancy Services
Progent offers rapid remote support from Cisco-certified CCIE networking experts. Progent's CCIE consultants can link to your network using advanced remote diagnostic tools to deliver quick and affordable analysis and repair of urgent network infrastructure problems.
Emergency Technology Consulting Services Microsoft Financial Software
Dynamics GP/Great Plains Technical Consultant
Dynamics GP/Great Plains 2010 accounting software is a full-featured business management platform that integrates data and operations throughout your business, communicates easily with other applications, and brings together employees, customers and suppliers unrestricted by time or location. Created for small to mid-size businesses, Microsoft Dynamics GP 2010 and Dynamics GP Version 10.0 provide functionality for accounting, management reporting, project management, inventory and order processing, e-commerce, HRM, CRM, field service, manufacturing, retail management, and web-based business services. Progent can help you install and maintain a reliable, secure computer and network environment to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains professionals to help your company benefit from the full power of Microsoft Dynamics GP/Great Plains 2010.
Lync Server 2013 and Android Consultant
Top Rated Lync Server 2013 and Active Directory Professional
Progent's Microsoft-certified consultants can help your company to evaluate the benefits of Lync Server for your environment and can help you to design and carry out an installation of Microsoft Lync Server 2010 that centralizes the control of IM and Presence and increases the output of your office staff, at-home workers, and smartphone users. Progent can also help your company to perform a smooth migration to Microsoft Lync Server from Microsoft Office Communications Server or from Live Communications Server, integrate Lync Server with Exchange, SharePoint Server, and SQL Server, show you how to use Microsoft Lync Server to improve the team-computing capabilities of MS Office programs, and provide training and continuing technical support for Microsoft Lync and other Microsoft technologies.
Microsoft Experts SQL Server 2016 Network Consultant
Expert Microsoft Certified SQL Server 2016 Data Warehousing Online Support
Microsoft SQL Server 2016 offers major improvements in speed, scale, security and compliance, uptime, mobile computing support, plus built-in analytics and reporting. New features include PolyBase for processing SQL and NoSQ files in one appliance for big data applications, R language integration, Always Encrypted mode, Mobile Reports, and seamless control over on-premises and cloud-resident operations and services. Progent's Microsoft-certified consultants can provide remote and onsite expertise to help organizations of all sizes to deploy, manage or troubleshoot any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all key Microsoft products such as Windows Server, Exchange, SharePoint Server, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager.
CISA Certified Auditor Cybersecurity Firm
Technology Professional CISA Cybersecurity Audit
The Certified Information Systems Auditor (CISA) credential is a recognized achievement that signifies expertise in IS security auditing. Accredited by the American National Standards Institute (ANSI), the CISA accreditation requires that consultants pass a comprehensive examination administered by the ISACA international professional association. Progent offers the expertise of a CISA-Premier network security audit consultant trained to help companies in the areas of IS audit services, information technology governance, network assets and architecture lifecycle, information technology service delivery, protection of information assets, and disaster recovery planning.
Android security IT Consultants
Network Consultant Android VPN
Progent's seasoned team of network consultants and application experts have years of background delivering online and on-premises assistance for organizations of all sizes who want to incorporate Android phones into their IT systems so that users can communicate and collaborate from virtually anywhere. Progent offers the range of know-how to solve technical issues that span numerous manufacturers and that represent a mix of older and up-to-date technology. Progent offers affordable remote expertise to help you with any aspect of planning, implementing, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can provide occasional support to assist you to resolve particularly challenging IT issues, or Progent can provide outsourced or co-sourced project management services to help you finish strategic network initiatives on schedule and on budget. Progent can help with on-premises, cloud-based, or hybrid network environments and offers support for operating systems, applications, management utilities and hardware infrastructure. Progent also can provide specialized group or one-on-one training to help you manage and operate Android phones and tablets to maximize their business value.
Duo Two-factor Authentication (2FA) Network Engineer
Technical Consultant Duo Zero Trust Cybersecurity
Progent's Duo service plans utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo supports single-tap identity confirmation on iOS, Google Android, and other personal devices.
Illinois Server Troubleshoot Expert
Utah Onsite and Remote Support
Progent's Technical Response Center (TRC) provides nationwide extended hours remote help for information systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service professionals provide after-hours telephone support and online secure computer connection to isolate and repair technical problems rapidly and economically. The breadth of technical experience available from Progent's team of country-wide service professionals makes it possible to escalate even the toughest problems to appropriate experts as needed. For urgent issues, the TRC tries to respond to your call for support within one hour.
An index of content::
Development VB.NET
Expert Microsoft Certified DotNET Software Reporting
Progent's software experts have worked for 20 years with .NET tools and the Visual Studio development environment and can create or enhance .NET applications quickly and at low cost.
Emergency 3800 Router Technical Support
Support and Integration Meraki MX68 router
Cisco offers an extensive product line of routers that includes appliances designed to provide the protection, bandwidth, and availability demanded by organizations ranging from small offices to global enterprises and ISPs. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved fault tolerance and network availability. Progent can show you how to select and integrate Cisco routers to build a solid infrastructure for your network and to make it economical to expand as you support new users, open new offices, install new services, open your network to customers and partners, and support a more mobile workforce. Progent can provide expertise in a variety of routers powered by Cisco's IOS platform, including the Cisco 800 series of small business routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, Cisco CRS Carrier Routing System for the network core, as well as older 2500 and 2700 Routers.
64-bit Computing Consult
64-bit Computing Engineer
Progent's Microsoft-premier engineers can help you to enhance your application servers and/or desktops from 32 bits to 64 bits. Progent can assist your company to calculate the risks and advantages of upgrading to 64-bit processing, design an affordable migration process that reduces operational interruptions, and deliver inexpensive, expert online support to assist your company to install 64-bit software and application software on your existing computers.
VMware vSphere Consultancy
VMware VirtualCenter Consultants
Progent offers the support of a certified VMware VCDX consultant to help you design, configure, administer and repair VMware vSphere-based virtualization solution for on-premises datacenters, private and public clouds, or hybrid systems. Progent offers world-class expertise for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent has in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high availability, data security, and disaster recovery.
Linux RedHat Online Information Technology Consulting Companies
Contractor Linux Online
Progent offers nationwide remote help and troubleshooting services for companies that operate environments based on variants of the Linux OS or whose information systems feature a mix of Linux platforms/Linux and Microsoft products. Online network consulting provides maximum return for your IT dollar by extending user efficiency and limiting the time charged for computer analysis and repair. Sophisticated remote support tools and experienced service specialists and engineers combine to enable Progent to handle the majority of network problems without wasting time and expense by going to your location. In most of cases your network problems can be remediated over the phone or via a mix of telephone support and remote network analysis. Progent can put you in touch with Cisco CCIE network engineers and CISM premier security specialists to help you with the most difficult network problems.
Microsoft Windows Server 2012R2 Computer Consultants
Engineer Windows Server 2012R2 Multitenancy
Progent's certified professionals can help you to evaluate the benefits of Windows Server 2012 R2 for your organization, develop pilot systems and rollout strategies, tune your network for on-premises, multi-location, private or public cloud-based, and hybrid datacenters, educate your IT support staff, develop a corporate-wide security plan, streamline network management, help with application development, and build and validate a DR/BC plan.
Microsoft Experts Best Practices Integration Services
Remote Access to External Support Databases Software Consulting Services
Progent's staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry background, at the front lines of network service, executing a broad range of IT tasks for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices that are incorporated into company-wide best practices standards that Progent instills in its support staff. This guarantees that you get not just world-class technical help, but also a consultant with proven approaches for using computer knowledge to repair actual network problems rapidly.
SCOM 2012 Microsoft Azure Monitoring Technical Support Services
Datacenter Monitoring Integration Services
Progent's Microsoft-certified consulting experts have over a decade of experience designing, implementing, optimizing and troubleshooting System Center Operations Manager solutions and can provide organizations of all sizes advanced online or on-premises consulting services for SCOM 2012. Progent can assist you to design an architecture for SCOM 2012 servers that provides the performance and availability needed to monitor your IT resources effectively, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent can also help you to install and customize SCOM 2012 management packs according to best practices for monitoring network infrastructure as well as Microsoft and 3rd-party apps and services. Also, Progent can deliver fast online or on-premises troubleshooting to help you to fix serious issues uncovered by SCOM 2012.
Best 802.11ac Access Point Consultants
8500 Wireless Controller Support and Setup
Progent's Cisco-certified wireless integration consulting experts can assist organizations to deploy, manage, and troubleshoot Cisco wireless products such as Aironet and Meraki 802.11ac Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.
Remote Support Services Wireless Link
Proxim Setup and Support
Progent's wireless consultants can help small organizations design, choose, test, configure and maintain protected building-to-building wireless bridging products that integrate transparently into your existing network while offering a level of security that matches or exceeds wired interfaces. Progent provides experience in wireless LAN products from Cisco Aironet and Meraki, Proxim, and additional small business wireless providers and can help you identify and deploy the wireless connectivity solutions that fit best with your business needs.
ISA 2004 Standard Edition Server Computer Consultant
ISA 2004 Enterprise Edition Server Consultants
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have broad experience developing corporate security designs for information systems with many sites, remote users, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small or mid-size company plan and implement an installation of Microsoft ISA Server 2004 that meets your information security requirements without restricting your network.
Specialists Meraki MR72 Access Point
CCDP Certified Meraki MR55 Access Point IT Services
Progent's Meraki wireless AP experts offer remote and on-premises support services to assist organizations of all sizes to plan, deploy, manage, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki APs. Progent can help you to configure and support Cisco's Meraki-based wireless infrastructure for sites that range from a teleworker's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also help you to integrate other Cisco products including switches, routers and firewalls to build a cohesive network infrastructure that delivers identical access, performance, security, ease of management and availability for wired and Wi-Fi users irrespective of their mobility or device.
Exchange 2013 In-Place Hold Consultant Services
MCSE Expert Certified Exchange 2013 Disk Availability Group Consult
Exchange 2013 incorporates significant enhancements to the functionality of its predecessor Microsoft Exchange 2010 and introduces important innovations as well as a revamped architecture. These enhancements affect key areas such as ease of administration, high availability (HA), security, cost of ownership, teamwork, scalability, performance, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting professionals can help you understand the potential business benefits of upgrading to Exchange Server 2013, create an efficient test and rollout plan, and train your IT staff to maintain your Microsoft Exchange Server 2013 solution. Progent can also provide ongoing online consulting and management for Microsoft Exchange Server 2013.
CISM Certified Cybersecurity Management Consultancy
Security Management Engineer
Progent offers the support of CISM Premier security consultants. The Certified Information Security Manager (CISM) committee defines the basic capabilities and global standards of skill that information security professionals are expected to learn. It provides business management the confidence that those who have qualified for their CISM credential possess the experience and capability to provide effective security administration and support services.
Specialist Microsoft Exchange 2013
After Hours Exchange 2013 EAC Technical Support Services
Exchange 2013 incorporates major improvements to the capabilities of Exchange Server 2010 and introduces powerful innovations as well as a revamped structure. These enhancements favorably impact vital areas including manageability, high availability (HA), security, operational costs, teamwork, expandability, performance, compatibility, and the user experience. Progent's certified Exchange 2013 consulting experts can help you evaluate the possible business benefits of migrating to Exchange 2013, design an efficient validation and deployment plan, and train your IT staff to maintain your Exchange 2013 solution. Progent also offers affordable online support and management for Microsoft Exchange 2013.
Cisco Help Desk Technology Consulting Services
Microsoft Help Desk Integration Support
The Help Desk support delivery structure adopted by Progent's Technical Response Center offers small and midsize organizations an efficient option to dependence on independent consultants by offering extensive expertise accessible to multiple engineering teams, optional round-the-clock access to urgent help, escalation capability to top-level engineers for solving the most complex problems, service consistency and reliability, prompt follow-up overseen by seasoned service managers, a variety of convenient ways for initiating service tasks, and a high level of process transparency made possible by ticket tracking and accessible through a web portal.
Commute free Consulting Job Opportunity
Service Documentation Consultants Part Time Job
Progent's productive atmosphere will allow you to become a better consulting professional by enhancing your information technology skills and increasing the satisfaction of your clients. Progent delivers this promise by attracting the best consulting talent for you to work with, providing a state-of-the-art system architecture, running proprietary application utilities to deliver the maximum level of support, and by streamlining proven operational models for attracting and retaining customers.
SCCM Asset Inventory Online Support Services
SCCM Application Management Onsite Technical Support
Configuration Manager automates software deployment across multiple sites, centralizes security and compliance settings control, keeps track of network assets, guards against company data leakage, provides network health monitoring, allows safe self service, and offers a single control mechanism for administering mixed-operating system ecosystems running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Azure cloud specialists can help businesses of any size with any facet of designing, installing, operating and troubleshooting a System Center Configuration Manager solution for local, cloud, or hybrid environments.
Duo Identity Authentication Setup and Support
Duo Zero Trust Security Remote Support
Progent's Duo service plans utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Android, and other personal devices.
24-Hour Jabber and Expressway Specialists
Integration Jabber Migration
Progent's Cisco Jabber consultants offer online or on-premises expertise to assist businesses of any size to design, deploy, manage, update or debug Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent offers advanced expertise for all the products, technologies and services that go into building a cohesive Cisco Jabber solution including Cisco network appliances and management tools, Microsoft 365 apps, Windows and Mac desktops, iOS and Android smartphones, SIP interfaces, WiFi systems, cyber security, cloud integration, telepresence systems, PBX products, disaster recovery preparedness, and other components of a cohesive collaboration solution.
Top Ranked ISA Server 2006 Online Help
ISA 2006 IT Consultant
Secure Application Publishing with Internet Security and Acceleration Server 2006 provides greater protection of intranet applications while supporting increased productivity by making these resources available to legitimate remote or mobile users. ISA Server helps protect business applications, services, and data throughout all network layers with application-layer filtering and powerful publishing tools. Progent's Microsoft-certified ISA Server consultants can show you how to design, install, configure, and support Internet Security and Acceleration Server 2006 on your system so that your company achieves a highly functional and economical balance of protection, productivity, and speed.
XenMotion Consult
Engineers Citrix Server Management
Progent's Citrix-authorized consultants can assist your company to understand the strategic advantages of XenServer as well as additional Citrix products, and can help your IT organization to design, test, execute, troubleshoot, and maintain a XenServer installation. Progent can in addition assess your existing Citrix technology environment and help you to enhance resource utilization, performance, security and compliance, uptime, and disaster recovery.
Maze ransomware hot line Engineers
After Hours ransomware data recovery Consulting
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help your business to contain the progress of an ongoing ransomware attack. Call 800-462-8800
Cisco Hybrid Network Management Solutions Information Technology Consulting Group
Cisco Network Management Solutions Solutions Provider
Progent's Cisco-Certified network consultants can show you how to use Cisco's management tools alongside a selection of powerful third-party products to build a comprehensive network management strategy in order to keep your network operating reliably, conserve limited resources, protect your data, revive rapidly from hardware breakdown or deliberate assaults, and enable you to add or repurpose network resources intelligently and affordably as your business evolves.
Online Troubleshooting Comprehensive Event Management
Consulting Network Monitoring
Remote 24x7 network monitoring, automated alarms, and periodic analytical reporting are crucial to maintaining the proper operation of your IT system and avoiding unnecessary and costly downtime. Remote Monitoring and Management technology has progressed so far that companies of all sizes can get a level of network stability that was once limited to large enterprises. Progent offers a variety Remote Monitoring and Management (RMM) options delivered as low-cost service packages designed to help you to identify and resolve a an array of network issues before they can disrupt productivity.
Biggest Technical Support MSP360 B2 Backup Storage
MSP360 GSuite Backup IT Services
Progent can help you to create, deploy and manage a backup plan built around MSP360 Backup software to protect your IT assets hosted on any major public cloud. Progent offers monitoring and management to protect against data loss caused by user miscues, system error, ill-intentioned insiders, and malware attacks such as ransomware.
Microsoft Mac and Linux Desktop Network Specialists
Microsoft and Apple Mac Desktop Support Group
Progent can provide a wide array of low-cost online and on-premises support services to help your business to install, manage, and debug workstations and mobile devices based on Microsoft Windows, macOS/OS X, iOS, Google Android, or Linux.
Computer Consulting Double-Take Availability
Specialists DoubleTake Carbonite Replication
DoubleTake/Carbonite Software publishes a selection of products intended to provide small businesses a range of cost-effective solutions for backing up and recovering vital applications such as Exchange, SQL Server, RIM Blackberry, and Microsoft Office SharePoint. Progent's business continuity planning consultants have extensive experience integrating DoubleTake/Carbonite products into small company IT systems to create a high state of availability and disaster recovery capability at a budget-friendly cost.
Windows 2000 Server Integration Support
Windows 2000 Server Online Troubleshooting
Progent's Microsoft-certified Windows Server 2000 experts can provide network support and information technology consulting services for the complete line of Microsoft .NET Servers, Windows Server 2000, and Microsoft Windows Server 2003. Progent's Windows Server 2000 integration, optimization, and troubleshooting offerings include network planning, installation, project management, local and remote technical support, Help Desk outsourcing, expert security analysis, turn-key outsourcing, and economical co-sourcing.
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