Expanding your at-home workforce can have a major effect on IT architecture, security/compliance, and corporate culture. Progent has 20 years of background assisting businesses of all sizes to design, configure, administer, optimize, and debug IT networks that support a remote workforce. Progent can help your Anaheim company to pick the right tools and follow leading practices in building and operating a safe virtual solution for telecommuters that facilitates collaboration and delivers maximum value. Progent can provide services ranging from on demand expertise for getting you over occasional IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can help Anaheim, California organizations to with any aspect of building a high-performing telecommuting environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk services, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Telecommuters
A rapid, company-wide switchover to a from-home workforce, which could be driven by a pandemic or as an element of a disaster recovery/business continuity plan, can overstretch even the most efficient internal Call Center. Progent's Call Center services allow organizations of any size to outsource or augment their Support Desk with Progent's online Technical Response Center services.

  • Progent's Standard Call Center support services utilize Progent's extensive team of online IT support experts combined with world-class ticketing and follow-up software to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from initial help requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or update their current trouble tickets, enter information, and upload screenshots and attachments. Technical support services are provided at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. To learn more, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Supplemental Service enables your company to augment your existing Support Desk team by splitting delivery of Call Desk support services transparently between your regular support staff and Progent's extensive team of PC support engineers and subject matter specialists. Progent's shared Support Desk service uses a co-sourcing support solution utilizing the leading professional services automation tool for managing service requests and ticketing, establishing ownership, tracking progress, and producing reports. To learn how Progent's Call Center Supplementation Services can help your business to provide world-class desktop support to your teleworkers, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing an efficient work-from-home environment for your Anaheim, California company, phone 1-800-993-9400 or go to Contact Progent.

An index of content::

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    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of critical assets that power your network environment. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they can impact your business.

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    Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP Certification as a result of thorough examination and extensive work with information security design. ISSAP security experts have comprehensive understanding of access management mechanisms and methodologies, telecommunications and network security, cryptography, needs evaluation, BCP and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-certified security specialists can assist your business with all phases of secure network architecture.

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    Progent's Microsoft-authorized consultants can help you evaluate the economic case for deploying SharePoint Server 2007, advise you on the most appropriate version of Microsoft SharePoint for your application, offer setup and integration expertise, assist you to set up MS SQL Server as a back-end database, optimize your network integrity, integrate your standard and customized application software to work with SharePoint Portal Server 2007, develop a comprehensive security strategy that incorporates portal technology, and provide troubleshooting and Help Desk services.

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    Progent's Microsoft-certified consultants offer network support and technology consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progentís consulting team can help you design, deploy, maintain and administer the entire suite of Windows .NET Servers including SQL Server, Microsoft ISA Server, Small Business Server, Exchange Server, SharePoint, Windows Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager.

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    Progent can provide the expertise of a senior specialist with years of hands-on experience configuring, maintaining, and enhancing telepresence platforms from top-tier vendors such as Cisco, TANDBERG, Polycom, and LifeSize. Progent can coordinate with your internal IT management group, your Internet Service Provider, and your telepresence platform vendor to help your company maximize the strategic value of your telepresence solution.

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    Progent's Microsoft-certified SQL Server 2017 experts can help your organization to design and implement a cost-effective migration from your current SQL Server environment to SQL Server 2017.

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    Cisco's security and offsite access products for small businesses offer a complete range of manageable security products to help safeguard your local and remote information system. Cisco's Virtual Private Network product family features routers, firewalls, intrusion detection devices and VPN concentrators. Progent's expert consulting staff includes field-proven engineers with Cisco's CCIE and Cisco Certified Network Professional qualifications who are able to help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and additional Cisco security solutions that fit most closely with your company goals.

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    Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of network monitoring and management tools and is intended to provide a centralized mechanism for deploying and managing virtualized datacenters across hybrid networks that can incorporate on-premises and hosted datacenters and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consultants can assist businesses of all sizes with any aspect of designing, implementing, and managing a SCVMM 2016 ecosystem. Progent can assess your virtualization architecture, show you how to migrate efficiently from legacy versions of Virtual Machine Manager, design processes for building and deploying VMs and hosts, implement high-availability scale-out clusters, connect your private cloud resources with public cloud services, set up virtual switches and load balancers, develop and debug PowerShell scripts, and help you assess the potential business benefits of the latest capabilities like Storage Replica and Shielded VMs. Progent's certified virtualization professionals can provide world-class Windows Hyper-V consulting and VMware ESXi support.

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    Progent's UNIX family consulting services offer small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent offers your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of experience offers you a convenient one-stop source to help you create and maintain a protected and reliable cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX including Apple macOS and OS X, Solaris, AIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat, SuSE Linux, Debian GNU/Linux and Slackware.

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