Expanding your at-home workforce may have a significant effect on IT architecture, security/compliance, and corporate processes. Progent has two decades of background helping SMBs to design, configure, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can help your Anaheim company to select the right tools and follow leading practices in creating and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and returns top value. Progent offers services that go from as-needed expertise for helping you over occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.
Progent's consultants can help Anaheim, California businesses to with any aspect of building a high-functioning work-at-home environment by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, cybersecurity, data protection solutions, and centralized management.
Help Desk Call Center Services for Remote Workers
A sudden, company-wide changeover to a from-home business model, which could be the result of a pandemic or as an element of a disaster recovery/business continuity plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or expand their Help Desk by using Progent's online Technical Response Center team.
- Progent's Standard Support Desk support services leverage Progent's nationwide team of remote technical support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an economical, modern Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC technical support from initial service requests to ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows telecommuters to monitor or edit their current trouble tickets, enter information, and upload screenshots and attachments. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT experts to resolve complex issues. For more information, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Augmentation Service enables your company to supplement your current Call Desk staff by splitting delivery of Call Desk support transparently between your in-house IT support personnel and Progent's extensive pool of desktop support engineers and subject matter specialists. Progent's co-managed Call Desk service uses a co-sourcing support solution utilizing the leading professional services automation platform for handling service requests and trouble tickets, assigning ownership, monitoring progress, and producing management reports. To find out how Progent's Support Desk Supplementation Services can help your business to deliver world-class desktop support to your teleworkers, go to Progent's Help Desk supplementation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Anaheim, California business, phone 1-800-993-9400 or visit Contact Progent.