Expanding your at-home workforce can have a major effect on IT architecture, security/compliance, and corporate culture. Progent has 20 years of background assisting businesses of all sizes to design, configure, administer, optimize, and debug IT networks that support a remote workforce. Progent can help your Anaheim company to pick the right tools and follow leading practices in building and operating a safe virtual solution for telecommuters that facilitates collaboration and delivers maximum value. Progent can provide services ranging from on demand expertise for getting you over occasional IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.
Progent's consultants can help Anaheim, California organizations to with any aspect of building a high-performing telecommuting environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk services, cybersecurity, backup/restore solutions, and centralized management.
Help Desk Call Center Services for Telecommuters
A rapid, company-wide switchover to a from-home workforce, which could be driven by a pandemic or as an element of a disaster recovery/business continuity plan, can overstretch even the most efficient internal Call Center. Progent's Call Center services allow organizations of any size to outsource or augment their Support Desk with Progent's online Technical Response Center services.
- Progent's Standard Call Center support services utilize Progent's extensive team of online IT support experts combined with world-class ticketing and follow-up software to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from initial help requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or update their current trouble tickets, enter information, and upload screenshots and attachments. Technical support services are provided at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. To learn more, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Support Desk Supplemental Service enables your company to augment your existing Support Desk team by splitting delivery of Call Desk support services transparently between your regular support staff and Progent's extensive team of PC support engineers and subject matter specialists. Progent's shared Support Desk service uses a co-sourcing support solution utilizing the leading professional services automation tool for managing service requests and ticketing, establishing ownership, tracking progress, and producing reports. To learn how Progent's Call Center Supplementation Services can help your business to provide world-class desktop support to your teleworkers, refer to Progent's Help Desk Call Center augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing an efficient work-from-home environment for your Anaheim, California company, phone 1-800-993-9400 or go to Contact Progent.