Expanding your at-home workforce can have a major effect on IT architecture, security/compliance, and corporate culture. Progent has 20 years of background assisting businesses of all sizes to design, configure, administer, optimize, and debug IT networks that support a remote workforce. Progent can help your Anaheim company to pick the right tools and follow leading practices in building and operating a safe virtual solution for telecommuters that facilitates collaboration and delivers maximum value. Progent can provide services ranging from on demand expertise for getting you over occasional IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can help Anaheim, California organizations to with any aspect of building a high-performing telecommuting environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk services, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Telecommuters
A rapid, company-wide switchover to a from-home workforce, which could be driven by a pandemic or as an element of a disaster recovery/business continuity plan, can overstretch even the most efficient internal Call Center. Progent's Call Center services allow organizations of any size to outsource or augment their Support Desk with Progent's online Technical Response Center services.

  • Progent's Standard Call Center support services utilize Progent's extensive team of online IT support experts combined with world-class ticketing and follow-up software to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from initial help requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or update their current trouble tickets, enter information, and upload screenshots and attachments. Technical support services are provided at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. To learn more, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Supplemental Service enables your company to augment your existing Support Desk team by splitting delivery of Call Desk support services transparently between your regular support staff and Progent's extensive team of PC support engineers and subject matter specialists. Progent's shared Support Desk service uses a co-sourcing support solution utilizing the leading professional services automation tool for managing service requests and ticketing, establishing ownership, tracking progress, and producing reports. To learn how Progent's Call Center Supplementation Services can help your business to provide world-class desktop support to your teleworkers, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing an efficient work-from-home environment for your Anaheim, California company, phone 1-800-993-9400 or go to Contact Progent.



An index of content::

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    Progent can provide the support of CISM Certified security professionals. The Certified Information Security Manager (CISM) committee defines the core capabilities and worldwide standards of performance that IT security professionals are expected to master. CISM gives business management the confidence that consultants who have qualified for their CISM certification possess the experience and knowledge to deliver efficient security management and consulting consulting.

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    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of critical assets that power your network environment. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they can impact your business.

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    Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP Certification as a result of thorough examination and extensive work with information security design. ISSAP security experts have comprehensive understanding of access management mechanisms and methodologies, telecommunications and network security, cryptography, needs evaluation, BCP and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-certified security specialists can assist your business with all phases of secure network architecture.

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    Microsoft Dynamics GP/Great Plains 2010 financial software is a full-featured business management and analytics platform that unifies information and operations throughout your business, interfaces seamlessly with other solutions, and brings together employees, clients and suppliers regardless of time or place. Designed for small to mid-size businesses, Microsoft Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 deliver functionality for financials, analytics and reporting, project management, inventory and order processing, eCommerce, HRM, customer relationship management, field service, manufacturing, retail, and online business services. Progent can show you how to install and maintain a reliable, secure computer and network infrastructure to support Microsoft Dynamics Great Plains, and can provide expert Great Plains consultants to help your business benefit from the full power of Dynamics GP 2010.

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    Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small organization's production servers in a solution that gives the highest level of dependability and scalability and is also simple to migrate to any data center. ProSight Virtual Hosting and management services are based on mature virtualization technologies that allow small and midsize businesses with multi- platform IT systems to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving world-class fault tolerance and an unmatched degree of vendor independence.

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    Cisco's Small Business family of access points are Linux-powered units intended as entry-level Wi-Fi APs for small offices. Progent's Cisco CCIE Wi-Fi network infrastructure experts can provide remote or on-premises configuration and debugging services to assist your organization to plan, configure, upgrade, tune, manage and troubleshoot Cisco Small Business Wi-Fi AP environments of any scale or architecture.

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    Progentís wireless professionals can help small businesses plan, select, evaluate, install and support secure building-to-building wireless bridging products that integrate transparently into your IT network while offering a level of protection that matches or exceeds wireline connections. Progent offers expertise in wireless network technology from Cisco Aironet and Meraki, Proxim, and additional small business wireless providers and can help you select and install the wireless connectivity solutions that fit best with your company requirements.

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    SQL Server 2005 offers indispensable, familiar tools to IT professionals and network users, reducing the complexity of creating, deploying, managing, and using enterprise information and analytical programs in environments ranging from handheld devices to enterprise data systems. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 call for a network consulting firm with real-world experience and broad knowledge in designing and building information-based, end-to-end business IT solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft technology, assures you success in planning, configuring and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.

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    Progent provides consulting expertise for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to choose, deploy, and maintain a WatchGuard Firewall appliance that aligns with your security needs and budget. Progent can help you to manage outdated WatchGuard firewalls or upgrade smoothly to current WatchGuard firewall solutions.

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    Progent's Jabber consultants can provide online or on-premises support to assist businesses of any size to plan, implement, maintain, upgrade or debug Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent can provide in-depth support for all the technologies that go into building an end-to-end Cisco Jabber solution such as Cisco network appliances and management tools, Microsoft Office 365 apps, Windows and Mac desktops, iOS and Android smartphones, SIP trunking, Wi-Fi networks, cyber security, cloud computing, telepresence systems, PBX systems, disaster recovery preparedness, and other pieces of a modern collaboration ecosystem.

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    SharePoint Consulting

    Progent's Microsoft-authorized consultants can help you evaluate the economic case for deploying SharePoint Server 2007, advise you on the most appropriate version of Microsoft SharePoint for your application, offer setup and integration expertise, assist you to set up MS SQL Server as a back-end database, optimize your network integrity, integrate your standard and customized application software to work with SharePoint Portal Server 2007, develop a comprehensive security strategy that incorporates portal technology, and provide troubleshooting and Help Desk services.

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    Progent's Microsoft-certified consultants offer network support and technology consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progentís consulting team can help you design, deploy, maintain and administer the entire suite of Windows .NET Servers including SQL Server, Microsoft ISA Server, Small Business Server, Exchange Server, SharePoint, Windows Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager.

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    Polycom OTX Telepresence Specialists

    Progent can provide the expertise of a senior specialist with years of hands-on experience configuring, maintaining, and enhancing telepresence platforms from top-tier vendors such as Cisco, TANDBERG, Polycom, and LifeSize. Progent can coordinate with your internal IT management group, your Internet Service Provider, and your telepresence platform vendor to help your company maximize the strategic value of your telepresence solution.

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    Progent's Microsoft-certified SQL Server 2017 experts can help your organization to design and implement a cost-effective migration from your current SQL Server environment to SQL Server 2017.

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  • VPN Support Services
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    Cisco's security and offsite access products for small businesses offer a complete range of manageable security products to help safeguard your local and remote information system. Cisco's Virtual Private Network product family features routers, firewalls, intrusion detection devices and VPN concentrators. Progent's expert consulting staff includes field-proven engineers with Cisco's CCIE and Cisco Certified Network Professional qualifications who are able to help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and additional Cisco security solutions that fit most closely with your company goals.

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  • Microsoft Certified Partner VMM 2016 Console Support and Integration
    SCVMM 2016 and VMware ESXi Network Engineer

    Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of network monitoring and management tools and is intended to provide a centralized mechanism for deploying and managing virtualized datacenters across hybrid networks that can incorporate on-premises and hosted datacenters and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consultants can assist businesses of all sizes with any aspect of designing, implementing, and managing a SCVMM 2016 ecosystem. Progent can assess your virtualization architecture, show you how to migrate efficiently from legacy versions of Virtual Machine Manager, design processes for building and deploying VMs and hosts, implement high-availability scale-out clusters, connect your private cloud resources with public cloud services, set up virtual switches and load balancers, develop and debug PowerShell scripts, and help you assess the potential business benefits of the latest capabilities like Storage Replica and Shielded VMs. Progent's certified virtualization professionals can provide world-class Windows Hyper-V consulting and VMware ESXi support.

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  • BSD Tech Consultant
    OpenBSD Onsite and Remote Support

    Progent's UNIX family consulting services offer small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent offers your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of experience offers you a convenient one-stop source to help you create and maintain a protected and reliable cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX including Apple macOS and OS X, Solaris, AIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat, SuSE Linux, Debian GNU/Linux and Slackware.


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