Expanding your remote workforce may have a major effect on network architecture, cybersecurity, and company culture. Progent has two decades of experience helping businesses of all sizes to plan, deploy, administer, tune, and debug IT networks that incorporate work-from-home employees. Progent can help your Anaheim organization to select the appropriate technologies and adhere to best practices in creating and maintaining a safe virtual solution for teleworkers that promotes collaboration and delivers top value. Progent can provide support services ranging from as-needed expertise for getting you past challenging technical roadblocks to comprehensive project management to help you carry out mission-critical tasks.

Progent can help Anaheim, California companies to with any aspect of creating a high-performing work-from-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk outsourcing, endpoint security, data protection solutions, and unified management.

Help Desk Call Center Support for Teleworkers
An emergency, organization-wide switchover to a telecommuter business model, which could be motivated by an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services allow organizations to outsource or augment their Help Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services leverage Progent's nationwide network of remote technical support specialists combined with enterprise-class trouble ticketing and follow-up technology to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or update their active trouble tickets, enter information, and upload screenshots or relevant files. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 technical service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service enables you to supplement your current Support Desk organization by splitting delivery of Call Desk support services transparently between your in-house support personnel and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's shared Help Desk service is based on a co-sourcing support solution utilizing the number one professional services automation platform for handling service requests and trouble tickets, assigning responsibility, tracking progress, and generating reports. For information about how Progent's Help Desk Augmentation Services can enable your business to provide world-class technical support to your at-home employees, refer to Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Anaheim, California company, phone 1-800-993-9400 or visit Contact Progent.