Enlarging your remote workforce can have a significant effect on IT architecture, security/compliance, and company culture. Progent has two decades of experience helping SMBs to design, configure, administer, optimize, and debug IT networks that support at-home workers. Progent can assist your Barra da Tijuca company to pick the appropriate technologies and follow leading practices in building and maintaining a safe virtual ecosystem for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide services that go from as-needed expertise for helping you over challenging technical bottlenecks to full project management to help you successfully complete mission-critical initiatives.

Progent can assist Barra da Tijuca, Rio de Janeiro organizations to succeed with any facet of building a high-performing work-from-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk services, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Remote Workers
A fast, company-wide transition to a telecommuter workforce, which might be driven by a pandemic or as a component of a disaster recovery/business continuity process, can overstretch even a well-staffed in-house Call Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Call Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Call Desk services leverage Progent's extensive team of online IT support experts combined with enterprise-class ticketing and tracking software to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial help requests through ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to check or update their active tickets, enter details, and upload screen captures and relevant files. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop support rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to deal with advanced problems. To learn more, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Augmentation Service enables your business to expand your current Call Center staff by splitting responsibilities for Call Desk services transparently between your in-house support personnel and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's co-managed Support Desk service uses a collective support model utilizing the leading PSA tool for managing help requests and trouble tickets, establishing ownership, tracking progress, and producing reports. For information about how Progent's Call Desk Supplementation Services can enable your company to deliver best-in-class technical support to your at-home employees, go to Progent's Support Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient telecommuter solution for your Barra da Tijuca, Rio de Janeiro company, phone 1-800-993-9400 or visit Contact Progent.