Expanding your telecommuter workforce can have a significant effect on network architecture, security, and corporate workflows. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, administer, tune, and debug IT environments that support work-from-home employees. Progent can help your Barra da Tijuca company to pick the right tools and adhere to leading practices in creating and maintaining a safe virtual office solution for teleworkers that facilitates teamwork and delivers maximum value. Progent can provide services that go from on demand guidance for getting you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can help Barra da Tijuca, Rio de Janeiro companies to succeed with any facet of building a high-performing work-at-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, endpoint security, data protection solutions, and centralized management.

Help Desk Support for Telecommuters
A fast, company-wide changeover to a telecommuter business model, which might be motivated by an epidemic or as part of a disaster recovery plan, can overwhelm even a high-performing internal Help Desk. Progent's Help Desk services make it possible for organizations to outsource or augment their Call Center by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Support Desk services leverage Progent's nationwide network of remote IT support specialists along with world-class ticketing and follow-up technology to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 desktop support from initial service requests through trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables teleworkers to check or edit their active trouble tickets, enter details, and append screenshots and attachments. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT experts to deal with complex problems. For details, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Augmentation Service enables your company to augment your existing Support Desk staff by splitting responsibilities for Call Center support services seamlessly between your regular support organization and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service uses a collaborative support solution utilizing the number one professional services automation tool for handling help requests and trouble tickets, establishing ownership, monitoring progress, and generating reports. To find out how Progent's Support Desk Augmentation Services can help your company to deliver best-in-class technical support to your teleworkers, visit Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient telecommuter environment for your Barra da Tijuca, Rio de Janeiro business, phone 1-800-993-9400 or go to Contact Progent.