Enlarging your at-home workforce may have a significant impact on network infrastructure, security/compliance, and company culture. Progent has two decades of experience assisting SMBs to design, configure, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Cheyenne organization to select the right tools and follow best practices in creating and operating a safe virtual solution for teleworkers that facilitates collaboration and returns top business value. Progent offers support services ranging from on demand expertise for helping you past challenging technical roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.
Progent can help Cheyenne, Wyoming organizations to with any facet of creating a high-performing work-at-home environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Call Desk outsourcing, data security, data protection solutions, and centralized management.
Help Desk Call Center Support for At-Home Workers
An emergency, enterprise-wide switchover to a teleworker workforce, which could be the result of a pandemic or as a component of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Call Desk. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center support services leverage Progent's extensive team of online technical support experts combined with world-class ticketing and tracking technology to offer an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC support from initial help requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to track or revise the status of their active tickets, enter details, and append screenshots or attachments. Support services are provided at a significant discount off Progent's normal Level 1 technical service charges, and Progent offers the option of fast escalation to Level 2 and Level 3 IT experts to resolve advanced problems. For details, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Call Center Augmentation Service allows your company to supplement your current Help Desk Call Center staff by splitting responsibilities for Call Center support seamlessly between your in-house support personnel and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a co-sourcing support model based on the number one professional services automation platform for managing help requests and ticketing, establishing responsibility, tracking progress, and generating management reports. For information about how Progent's Support Desk Supplementation Services can enable your company to deliver world-class technical support to your telecommuters, refer to Progent's Call Center augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient work-from-home environment for your Cheyenne, Wyoming business, call 1-800-993-9400 or go to Contact Progent.