Expanding your telecommuter workforce can have a significant effect on IT infrastructure, security/compliance, and company culture. Progent has 20 years of experience assisting businesses of all sizes to design, configure, administer, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Cheyenne organization to select the appropriate technologies and adhere to leading practices in creating and maintaining a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers top business value. Progent can provide services ranging from as-needed guidance for getting you past challenging IT bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.
Progent can assist Cheyenne, Wyoming businesses to with any facet of creating a high-functioning telecommuting environment by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk services, data security, backup/restore solutions, and unified management.
Help Desk Support for Telecommuters
A rapid, company-wide transition to a telecommuter workforce, which might be driven by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or supplement their Support Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of online technical support specialists along with enterprise-class trouble ticketing and follow-up software to offer an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC support from help requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or edit the status of their active tickets, enter details, and append screen captures or relevant files. Technical support services are provided at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to resolve advanced issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Support Desk Supplemental Service allows your company to augment your existing Help Desk organization by sharing responsibilities for Help Desk support services seamlessly between your in-house support organization and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's shared Support Desk service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) tool for managing service requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. To learn how Progent's Support Desk Supplementation Services can enable your business to deliver best-in-class IT support to your at-home workforce, refer to Progent's Help Desk Call Center augmentation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Cheyenne, Wyoming business, call 1-800-993-9400 or go to Contact Progent.