Expanding your telecommuter workforce may have a major impact on network architecture, security, and corporate workflows. Progent has two decades of experience helping small and mid-size businesses to plan, configure, administer, optimize, and debug IT networks that support a remote workforce. Progent can help your Cheyenne organization to pick the right tools and follow leading practices in creating and operating a secure virtual solution for teleworkers that facilitates collaboration and delivers maximum business value. Progent can provide support services ranging from as-needed guidance for getting you past occasional IT roadblocks to full project management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Cheyenne, Wyoming companies to with any aspect of creating a high-performing telecommuting ecosystem by providing infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, cloud integration, Call Desk outsourcing, security and compliance, backup/restore solutions, and centralized management.

Help Desk Services for Telecommuters
A fast, organization-wide changeover to a from-home workforce, which could be motivated by a pandemic or as an element of a disaster recovery/business continuity plan, can overstretch even the most efficient internal Call Desk. Progent's Call Center services allow businesses to outsource or augment their Call Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Help Desk services utilize Progent's extensive network of online technical support experts along with world-class trouble ticketing and follow-up technology to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop support from initial help requests to trouble ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to monitor or revise their current tickets, add details, and append screenshots or relevant files. Desktop support services are delivered at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Center Supplemental Service allows you to supplement your current Help Desk staff by splitting delivery of Call Desk support seamlessly between your in-house IT support personnel and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's co-managed Support Desk service uses a collective support solution utilizing the number one PSA tool for handling service requests and ticketing, establishing ownership, monitoring progress, and generating reports. To learn how Progent's Call Center Supplementation Services can help your business to provide best-in-class IT support to your from-home workers, see Progent's Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing a productive telecommuter environment for your Cheyenne, Wyoming business, phone 1-800-993-9400 or go to Contact Progent.