Enlarging your at-home workforce may have a significant impact on network infrastructure, security/compliance, and company culture. Progent has two decades of experience assisting SMBs to design, configure, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Cheyenne organization to select the right tools and follow best practices in creating and operating a safe virtual solution for teleworkers that facilitates collaboration and returns top business value. Progent offers support services ranging from on demand expertise for helping you past challenging technical roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent can help Cheyenne, Wyoming organizations to with any facet of creating a high-performing work-at-home environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Call Desk outsourcing, data security, data protection solutions, and centralized management.

Help Desk Call Center Support for At-Home Workers
An emergency, enterprise-wide switchover to a teleworker workforce, which could be the result of a pandemic or as a component of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Call Desk. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center support services leverage Progent's extensive team of online technical support experts combined with world-class ticketing and tracking technology to offer an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC support from initial help requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to track or revise the status of their active tickets, enter details, and append screenshots or attachments. Support services are provided at a significant discount off Progent's normal Level 1 technical service charges, and Progent offers the option of fast escalation to Level 2 and Level 3 IT experts to resolve advanced problems. For details, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Center Augmentation Service allows your company to supplement your current Help Desk Call Center staff by splitting responsibilities for Call Center support seamlessly between your in-house support personnel and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a co-sourcing support model based on the number one professional services automation platform for managing help requests and ticketing, establishing responsibility, tracking progress, and generating management reports. For information about how Progent's Support Desk Supplementation Services can enable your company to deliver world-class technical support to your telecommuters, refer to Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient work-from-home environment for your Cheyenne, Wyoming business, call 1-800-993-9400 or go to Contact Progent.

An index of content::

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  • Microsoft Office 2000 Server Setup
    Microsoft Office 2000 Computer Installation

    Progentís IT outsourcing packages provide budget-friendly network support for small organizations. Whether it includes designing system architecture, setting up an in-house Help Desk or using an outside one, deploying an updated e-mail platform, monitoring your system, or developing an on-line eCommerce solution, outsourcing your network technical services can contain costs and minimize uncertainties, permitting IT support budgets to increase in a more moderate and manageable fashion than is possible by building up a bulky, all-purpose internal IT staff. Progentís Outsourcing White Paper and datasheets show how Progent can help you create a protected and robust network foundation for your vital applications based on Microsoft Windows such as Microsoft Office XP, Office 2003, and Microsoft Office 2000.

  • Windows 7 Integration Computer Consultants Microsoft Windows 7 IT Consultants
  • Windows 8.1 Consult Windows 8.1 Migration System Recovery

  • Aironet Support and Help
    wireless IP phone integration Integration

    Progent's Cisco-certified wireless integration consultants can help organizations to configure, administer, and debug Cisco Wi-Fi products such as Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.

  • Windows Server 2008 Hyper-VI Integration Troubleshooting Windows Server 2008 Hyper-VI

  • Remote Technical Support SCDPM 2012 and Hyper-V
    SCDPM 2012 Backup and Restore Consultants

    Progent's Microsoft-certified consultants offer remote or in-person expertise to help companies of all sizes to design, deploy, manage, and repair a backup solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to upgrade from older releases of SCDPM or from a different backup system, and Progent can integrate your SCDPM 2012 deployment for on premises, cloud-based, or hybrid environments. Progent offers occasional help for resolving particularly challenging problems, or full project management services. Progent's consultants can also help you to incorporate Data Protection Manager into an enterprise-class disaster recovery plan.

  • Windows Server 2012R2 Configuration Manager Support Outsourcing Top Windows Server 2012 R2 Security Online Troubleshooting

  • Microsoft ISA 2004 Server Computer Consultant
    Microsoft ISA 2004 Server Online Technical Support

    Progent's Microsoft-certified ISA Server consultants have extensive backgrounds with Internet Security and Acceleration Server configuring ISA Server-based security installations for IT networks with many sites, mobile users, and mission-critical web applications. Progent's ISA Firewall consultants can help your company in planning and deploying a configuration of ISA Server 2000 or ISA 2004 Server that meets your information security needs without adversely restricting your network productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other up-to-date versions of Internet Security and Acceleration Server.

  • Windows Server 2016 Disaster Recovery Technical Consultant Windows Server 2016 Integration Integration

  • Information Technology Consulting Exchange 2013 Compliance
    Microsoft Experts Exchange 2013 VoIP Onsite Technical Support

    Microsoft Exchange 2013 includes major enhancements to the functionality of its predecessor Microsoft Exchange 2010 and introduces powerful new features as well as a redesigned structure. These improvements affect vital facets of IT like manageability, availability, security, cost of ownership, collaboration, expandability, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consultants can help you understand the possible business benefits of upgrading to Exchange 2013, design a cost-effective test and deployment strategy, and educate your IT team to maintain your Microsoft Exchange 2013 solution. Progent also offers affordable online consulting and support and management services for Microsoft Exchange 2013.

  • Windows Small Business Server Network Consultant MS Windows Small Business Server Computer Consultant
  • Word 2016 Support Consultants Excel Slicers Computer Support Consultant

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