Cheyenne Work at Home Employees Solutions Support
Help Desk Call Center Augmentation and Outsourcing Consulting and Support Services
Enlarging your at-home workforce may have a significant effect on network infrastructure, cybersecurity, and company culture. Progent has 20 years of background helping small and mid-size businesses to design, configure, manage, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Cheyenne company to select the appropriate technologies and adhere to leading practices in creating and maintaining a safe virtual ecosystem for teleworkers that promotes teamwork and delivers top value. Progent offers support services that go from as-needed expertise for helping you over occasional IT bottlenecks to full project management or co-management to help you carry out business-critical initiatives.
Progent can help Cheyenne, Wyoming organizations to succeed with any facet of creating a high-performing work-at-home environment by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, security monitoring, data protection solutions, and centralized management.
Help Desk Call Center Services for Remote Workers
A rapid, company-wide changeover to a teleworker business model, which could be activated by a pandemic or as a component of a disaster recovery/business continuity plan, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Call Center by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk services leverage Progent's nationwide team of online IT support experts along with enterprise-class ticketing and tracking software to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC support from help requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or revise their current trouble tickets, enter information, and upload screenshots and relevant files. Support services are delivered at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced issues. For more information, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Augmentation Service enables your company to augment your current Support Desk staff by sharing responsibilities for Help Desk Call Center support transparently between your regular IT support personnel and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collaborative support model utilizing the number one PSA tool for managing help requests and ticketing, assigning ownership, monitoring progress, and producing management reports. To learn how Progent's Call Center Augmentation Services can enable your business to provide best-in-class desktop support to your from-home workers, refer to Progent's Help Desk Call Center supplementation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing a productive telecommuter environment for your Cheyenne, Wyoming business, phone
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Anti-Spam Services
Postini Setup and Support
E-Mail Guard by Postini offers constantly updated spam and virus blocking, data filtering, and security from email-based directory harvesting and denial of service attacks. Progent is a Postini aggregator and support specialist. If your company is too small to qualify for a standard Postini license, you can still have access to Postini's Perimeter Manager services via Progent's E-Mail Guard anti-spam and virus defense aggregation program. Progent's certified email protection consultants can show you how to create an email defense strategy that incorporates antispam and virus protection services and policies.
Nexus 3000 Switch Technical Support Services
Immediate Cisco Certified Experts Nexus Switch FabricPath Computer Consultants
Nexus series switches are intended to deliver the throughput, expandability, resilience, cloud readiness, density, data protection and manageability needed to function as the heart of a world-class data center. Progent's Cisco-certified Nexus switch consultants can provide remote and on-premises consulting services to assist your business to plan an optimal switch architecture, build test environments to validate your network design, install and configure Nexus switches, create and enforce effective policies, perform security vulnerability evaluations, set up proactive monitoring, consolidate network resources by means of virtualization technologies, analyze and repair switching and routing issues, maximize system performance, plan for expected growth, and take advantage of the advanced high-availability (HA) features available for Cisco's Nexus switches. Progent can also assist you to migrate efficiently from outdated Nexus models or Catalyst switches to up-to-date Nexus platforms.
24x7 VMware vCenter Orchestrator Consulting
Specialist VMware Site Recovery Manager and NSX
VMware's NSX virtual network platform enables you to build entire networks in software. NSX allows virtual networks to be deployed instantly and managed with a high degree of automation independent of the hardware used by the basic IP network. VMware Site Recovery Manager supports programmatic disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also permits non-intrusive testing for site recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. When used with VMware's NSX network virtualization platform, VMware SRM can quickly restore the complete virtualized network topology at the secondary site. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help your organization to design, deploy, test and administer a disaster recovery system based on VMware Site Recovery Manager and VMware NSX.
Microsoft Windows 11 Snap Groups Consulting
Windows 11 Compatibility Testing Experts
Progent's Microsoft-certified Windows 11 experts offer an array of services for Windows 11 including cloud solutions, mobile management, telecommuter access, security and compliance, automated deployment, and Help Desk support services.
Shared Help Desk Remote Support
Shared Computer Support Help Desk Online Help
Progent's Shared Help Desk service makes it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on ConnectWise Manage, the leading shared PSA tool for managing service requests, ticketing, ownership, progress tracking, and reporting.
Microsoft System Center Operations Manager Technical Support Services
Monitoring and Reporting Technology Consulting Services
Progent's Microsoft-certified consultants have over 10 years of background designing, deploying, optimizing and troubleshooting Microsoft SCOM environments and offer organizations of all sizes expert remote or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to plan a topology for Microsoft SCOM 2012 servers that delivers the performance and availability needed to watch over your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent can also assist you to install and set up SCOM 2012 management packs based on best practices for tracking network fabric as well as both Microsoft and third-party applications and services. In addition, Progent can provide responsive online or onsite technical support to assist you to remediate serious problems detected by SCOM 2012.
Largest Citrix Hyper-V Management Engineers
Citrix Disaster Recovery Online Troubleshooting
Progent's Citrix-certified consultants can assist you to evaluate the potential business benefits of the various versions of Essentials for Hyper-V, help you to integrate Citrix administration utilities with your Microsoft Hyper-V environment, and demonstrate to you how you can deploy Citrix Essentials to enhance the performance, availability, consistency, and recoverability of your virtual network while lowering the cost of resources and operations and streamlining administrative processes.
Dynamics GP Engineer
Professional Microsoft GP/Great Plains
Microsoft Dynamics GP/Great Plains allows you to grow and manage your business more efficiently by offering easy access to strategic data and a rapid ROI. Microsoft Dynamics GP confers major productivity benefits including its ability to extend the reach of your company, manage your financials, automate financial processes, unify processes throughout your business, refine inventory control, increase order accuracy, expand sales and shorten lead-time, and increase cash flow. Progent can show you how to set up and maintain a reliable, secure server and network foundation to support Great Plains, and can offer expert Dynamics GP consultants to make sure you derive all the benefits of your Microsoft Dynamics GP business management system.
Top Online Troubleshooting ProSight Reporting Network Infrastructure Management
After Hours ProSight Reporting ConnectWise Manage Ticketing Network Consulting
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Small Company Support and Setup
Small Office Network Onsite Technical Support
If you have a small business information system with 10 to 50 network clients, Progent's IT outsourcing services free your organization from dependence on an individual independent consultant while giving you cost-effective and dependable access to enterprise-class network expertise. By delivering IT consulting service when you require it, providing specialized knowledge for critical applications, offering value-added services such as 24x7 network monitoring, and billing only for support you receive, Progent offers you an economical way for maximizing the business value of your small office network. Progent is the intelligent way for small organizations to create and support a robust and safe information network and to have fast access to the experienced consulting ordinarily restricted to businesses who are able to afford a sizeable in-house IT organization.
Configuration Manager 2007 Specialists
Configuration Manager 2007 Specialists
Progent's Microsoft-certified consultants can assist your business to maintain System Center 2007 Configuration Manager (SCCM 2007) to streamline administration, improve compliance, and boost worker output by ensuring that critical applications stay current, managing product licenses, and reporting usage patterns to help you make informed purchasing choices. Once you are ready to upgrade your SCCM 2007 device management ecosystem, Progent can assist you to prepare for and implement an efficient move to SCCM 2012.
Consultant Services Linux Network Monitoring, Nagios and MRTG
MRTG for Linux Engineer
Network monitoring commonly entails observing a network's resource usage to help uncover data traffic backups or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free network monitoring utilities that run under Linux and can be deployed to observe multi-OS environments where UNIX and Windows operate together. Progent's network integration engineers can help you take advantage of both these programs to tune and repair your network. Progent's Linux consulting professionals offer small companies and developers assistance with managing and supporting UNIX and Linux systems that work with Microsoft-based products.
Development Firms ASP.NET Core
Microsoft Certified Expert Programming Companies .NET Linux
Progent's software experts have worked for two decades with .NET technologies and the Visual Studio development environment and are able to build or update .NET applications rapidly and at low cost.
Networking Company Smartphone Synchronization
Desktop VPN Technical Consulting
Progent's remote access and smartphone synchronization experts can assist your business to design and configure connectivity solutions for remote desktop PCs, notebooks, and wireless handhelds so they work tightly with your IT network, allowing you to optimize the efficiency of your remote workers.
.NET C++ Programming Company
Programming Companies .NET Android
Progent's software experts have worked for 20 years with .NET technologies and the Visual Studio development environment and are able to create or update .NET applications quickly and at low cost.
IoT device patch management Engineers
Open Now Security patch management Engineer
Progent's managed services for patch management provide organizations of all sizes a versatile and affordable alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your servers, such as printers, network appliances such as switches and wireless APs, and Internet-of-Things devices like alarms and robotics.
web application development Technology Professional
ASP Development
If you need assistance writing, improving, or repairing applications for Windows, any version of Linux, or for the Web, Progent's expert team of programmers, database designers, and project managers can help ensure you get the job completed on schedule and within budget. Progent's seasoned application developers offer affordable and expert remote consulting for jobs as simple as creating VBA scripts for Excel or as large as rolling out line-of-business RDBMS applications built on Microsoft SQL Server or MySQL.
Fortinet Security Evaluation
Juniper Netscreen Firewall Setup
Progent offers organizations of any size professional consulting for Intrusion Protection products and IPsec VPN solutions from major firewall and Virtual Private Network security vendors including Palo Alto Networks, WatchGuard, Juniper, Fortinet, and SonicWall. Progent can help you create a detailed security plan and choose appropriate products from a variety of vendors to achieve your security goals while sticking within your budget limits.
Cisco Expert SharePoint application development Consultant
Java programming Specialist
If you need help creating, improving, or repairing applications for Windows, any version of Linux, or the Web, Progent's expert team of programmers, database architects, and software project managers can help make sure you get the project completed on schedule and within budget. Progent's seasoned application developers offer affordable and efficient remote help for projects as small as creating VBA macros for Excel or as large as rolling out mission-critical database applications based on Microsoft SQL Server ,Oracle, or MySQL.
System Center 2016 Cloud Integration Network Consulting
System Center 2016 Service Manager Remote Consulting
Small to mid-sized companies can now enjoy all the benefits of Microsoft System Center Operations Manager 2007 and in addition have quick access to Progent's Microsoft and Cisco Premier IT support professionals. With Progent's affordably priced IT service packages, small and midsize businesses can select a simple Microsoft System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution. Progent offers expertise in Operations Manager 2007 to offer small business networks world-class availability, security, and performance.
Online Help Aironet Wi-Fi Access Point
Online Troubleshooting Aironet 1700 Access Point
Progent's Cisco certified wireless networking consultants can provide affordable online and on-premises support for both legacy and current 802.11ac Aironet wireless access points (APs) and Progent can help your business to design and maintain Wi-Fi solutions that include indoor and outside/industrial Aironet access points.
Custom eCommerce Developer
Web Development Company
For custom program creation, Progent can supply programming experts to produce line-of-business applications in areas such as commercial transaction webs, web development, Microsoft Dynamics packages including Microsoft Dynamics GP, and custom management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progent's experts can use Internet Information Services to create custom eCommerce applications powered by Microsoft ASP.NET. Also, Progent offers expertise in a wide range of custom program development environments including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also offers specialists in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.
Consulting Infor SyteLine CloudSuite Disaster Recovery
Infor SyteLine CloudSuite Training Engineer
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP solution that embodies more than 25 years of background helping manufacturing and service organizations to manage complex supply chains and streamline key processes to bring products to market quickly and adhere to customer schedules dependably. Progent can provide the expertise of an ERP specialist with over two decades of experience with the SyteLine/CloudSuite Industrial platform. Progent offers online or onsite consulting that can range from occasional advice to comprehensive solution design and project management. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, upgrades, process improvement, application development, Configure/Price/ Quote, web site integration, debugging, ETL, Excel and SQL integration, training, and database administration.
Cybersecurity Pen Testing Intrusion Detection
Emergency Cybersecurity Pen Testing Consulting
Stealth intrusion testing is a key component of any overall IT system security plan. Progent's security professionals can run thorough penetration tests without the awareness of your company's internal IT resources. Unannounced penetration checking shows whether current security defense tools such as intrusion incident alerts and event history analysis are properly configured and consistently observed. Progent can provide ongoing automatic PEN testing to define your internal/external attack surface and to identify ways that vulnerabilities, improper configurations, compromised credentials, uninstalled patches, and unsound product defaults can be combined by hackers into the multi-front attacks typical of modern variants of ransomware.
Juniper NetScreen VPN Cybersecurity Tech Services
Juniper Networks NetScreen Evaluation
Progent's Juniper-certified NetScreen engineer can assist you to configure and integrate NetScreen 5000 series routers, upgrade from previous NetScreen devices to the latest Juniper technologies, and repair network infrastructure problems in Juniper-only or mixed-technology environments.
24/7 Troubleshooting Cisco ASA Configuration
Cisco Certified ASA and PIX Firewall Remote Troubleshooting
Progent's Cisco-premier CCIE network engineers can help you to maintain your legacy PIX or ASA 5500 firewalls or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, deploy, optimize, manage and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services
Certified Microsoft Partner Network Management Services
Award Winning Microsoft Partner Small Business IT Consultant
Progent is a Microsoft Certified Partner with special competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners are the most successful organizations who earn the highest client endorsement and are afforded the closest operational relationship with Microsoft. The knowledge, capabilities, and dedication needed to achieve the status of Microsoft Certified Partner benefits Progent's clients by enabling Progent to provide your business better support for your IT system.
Consulting Services 64-bit Computing
Professionals 64-bit Computing
Progent's Microsoft-certified engineers can help you design, document, carry out, administer, and troubleshoot a network-wide migration to 64-bit server and client OS software and business applications. Progent can help you pilot your 64-bit environment to make sure it handles all of the key 32-bit programs that you want to keep as well as the latest 64-bit editions of applications you plan to install.
NodeZero Security Penetration Testing Security Certification
Cybersecurity Companies NodeZero Certified Security Penetration Testing
Progent's certified cybersecurity consultants can run NodeZero-powered threat assessments to make sure your security monitoring and protection tools and policies are correctly set up and effective.
Offsite Employees Cybersecurity Support
Top Consultant Services At Home Workforce Cybersecurity
Progent can help small and medium-size businesses to install endpoint device security protection systems and provide response services needed to support teleworkers.
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