Expanding your at-home workforce may have a major effect on network infrastructure, cybersecurity, and company workflows. Progent has 20 years of background assisting small and mid-size businesses to design, deploy, manage, optimize, and debug IT environments that incorporate at-home workers. Progent can help your Eugene company to pick the right tools and follow best practices in creating and operating a safe virtual office ecosystem for teleworkers that facilitates teamwork and returns top business value. Progent offers services that go from on demand expertise for getting you over occasional technical bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.
Progent's consultants can assist Eugene, Oregon businesses to succeed with any facet of building a high-performing work-from-home environment by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk outsourcing, security and compliance, backup/restore solutions, and streamlined management.
Help Desk Support for At-Home Workers
A fast, company-wide switchover to a telecommuter business model, which could be activated by a pandemic or as a component of a disaster recovery plan, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk services allow organizations to outsource or expand their Call Desk by using Progent's remote Technical Response Center team.
- Progent's Standard Call Center services utilize Progent's extensive team of online technical support specialists combined with enterprise-class ticketing and follow-up software to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC technical support from help requests through ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables from-home workers to track or revise their active trouble tickets, enter information, and append screen captures and relevant files. Support services are provided at a significant discount off Progent's normal Level 1 technical service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Support Desk Supplemental Service enables your company to supplement your existing Support Desk staff by sharing delivery of Support Desk services seamlessly between your regular IT support organization and Progent's nationwide team of PC support engineers and subject matter experts. Progent's co-managed Call Desk service uses a co-sourcing support solution utilizing the number one PSA tool for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. For information about how Progent's Help Desk Supplementation Services can enable your company to deliver best-in-class technical support to your at-home employees, see Progent's Call Center augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing an efficient telecommuter environment for your Eugene, Oregon business, phone 1-800-993-9400 or visit Contact Progent.