Enlarging your telecommuter workforce may have a significant effect on network architecture, security/compliance, and company culture. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Eugene company to select the appropriate technologies and adhere to leading practices in creating and maintaining a safe virtual office ecosystem for teleworkers that promotes collaboration and returns top value. Progent can provide support services that go from on demand expertise for getting you over occasional technical bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Eugene, Oregon businesses to succeed with any aspect of creating a high-functioning work-at-home ecosystem by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for At-Home Workers
A fast, company-wide transition to a from-home workforce, which might be the result of an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Center. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Help Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk services utilize Progent's extensive team of online technical support experts along with world-class ticketing and tracking technology to provide an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC technical support from initial service requests to ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to monitor or update the status of their active tickets, enter information, and append screenshots and relevant files. Support services are provided at a significant discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Augmentation Service enables your company to supplement your current Call Desk team by splitting delivery of Support Desk services transparently between your in-house support staff and Progent's extensive pool of desktop support engineers and subject matter specialists. Progent's shared Call Center service is based on a collaborative support solution based on the leading professional services automation tool for managing service requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. To learn how Progent's Call Desk Supplementation Services can enable your company to deliver best-in-class IT support to your at-home employees, see Progent's Support Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient work-from-home environment for your Eugene, Oregon company, call 1-800-993-9400 or go to Contact Progent.