Eugene Offsite Workforce Connectivity Consulting
Help Desk Call Center Solutions Consulting Experts
Enlarging your at-home workforce can have a significant effect on network infrastructure, cybersecurity, and corporate processes. Progent has 20 years of background helping businesses of all sizes to plan, configure, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Eugene company to pick the right tools and adhere to leading practices in creating and operating a safe virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum business value. Progent offers support services that go from on demand expertise for getting you past challenging technical bottlenecks to full project management or co-management to help you carry out business-critical tasks.
Progent's consultants can assist Eugene, Oregon companies to succeed with any aspect of building a high-performing work-at-home environment by providing network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk services, endpoint security, backup/restore solutions, and unified management.
Help Desk Call Center Support for Telecommuters
A rapid, company-wide changeover to a teleworker workforce, which might be driven by a pandemic or as a component of a disaster recovery preparedness plan, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk services make it possible for businesses to outsource or expand their Call Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Center services utilize Progent's extensive team of remote IT support experts along with enterprise-class ticketing and follow-up software to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop support from initial help requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to monitor or edit the status of their active tickets, enter details, and upload screenshots and attachments. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to deal with advanced issues. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Center Augmentation Service enables you to augment your existing Help Desk staff by splitting responsibilities for Help Desk support transparently between your in-house IT support staff and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's shared Help Desk service uses a collaborative support solution based on the number one professional services automation tool for managing service requests and ticketing, establishing ownership, tracking progress, and generating reports. For details about how Progent's Support Desk Supplementation Services can help your company to deliver world-class technical support to your from-home workers, visit Progent's Help Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing a productive work-from-home solution for your Eugene, Oregon company, call
An index of content::
8540 wireless controller Support and Help
Flex Series Wireless Controller Consultant
Cisco's Catalyst family of Wi-Fi controllers streamline the management of wireless networks by unifying the provisioning and management of Wi-Fi APs, optimizing wireless performance by limiting the effect of radio frequency congestion, improving wireless availability with rapid failover, and hardening data security by identifying threats and filtering network traffic according to user class and location. Progent can assist you to deploy Cisco Wi-Fi controllers to manage Wi-Fi LANs of any size. Progent can help you to maintain and debug your existing Cisco Wi-Fi environment or implement a smooth transition to Cisco's latest wireless controller solutions.
Cisco Certified Expert Microsoft Windows 8.1 Evaluation Support and Setup
Top Microsoft Windows 8.1 Evaluation Consultants
Progent's engineers can deliver a range of technical services to assist companies of any size to install, manage, and support networks that include desktops, notebooks, tablets, or smartphones based on Windows 8.1. For larger organizations, Progent's experienced project management consultants can assist to create test environments to evaluate Microsoft Windows 8.1 and develop and implement Windows 8.1 migration projects based on leading practices.
Flexential Tampa Colocation Center Engineers
Flexential Internet Data Center Consultancy
Progent utilizes the Flexential Tampa data center primarily to deliver private cloud hosting. Progent maintains a group of IT experts located in the Tampa area, and Progent can also provide remote support from Progent's nationwide team of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security experts, Hyper-V and VMware professionals, and senior DRBC planning experts. Progent can also assist you to plan and implement a move to the Flexential facility by providing services such as designing solution configuration, specifying hardware, system configuration and testing, debugging, setting up remote network management, and educating your IT staff.
External Network Security Scan Specialist
External Network Security Scan Consult
Progent provides small organizations two ultra-affordable security evaluation packages that include, for a set fee, remotely managed inventory scans of your network security profile which are analyzed by professional information security engineers who assess the data collected by the scan, present unbiased evaluations of your current security vulnerability, and make suggestions for enhancements. Progent offers two non-overlapping network security evaluation packages for external and internal security testing that are priced to fit the budgets of small businesses while offering enterprise-quality evaluations of your IT network's exposure to attack.
Top IT Consultants SBS
Best Small Business Server 2008 Network Consulting
Microsoft Small Business Server is a low-cost suite of server products that offers the basis for a feature-rich but manageable information. The inter-connectivity demands of the Microsoft .NET components bundled with Small Business Server 2011 requires an IT consultant with real-world background and broad experience in planning and implementing effective and comprehensive business technology systems. Progent's Microsoft-certified experts have extensive backgrounds with the technologies incorporated in Microsoft SBS 2011 and SBS 2008. This experience ensures you success in deploying, managing, and servicing network environments based on the SBS suite of servers and programs.
Dharma ransomware hot line Consulting
LockBit ransomware hot line Specialists
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help you to contain the progress of an active ransomware attack. Call 800-462-8800
Best Macintosh OSX IT Consulting
Support and Help OS X
Progent's experts can provide Mac users a variety of services such as desktop support, Apple macOS and OS X consulting, Mac co-existence with Windows networks, Entourage and email expertise, network protection services, and custom training. Progent can help businesses to upgrade to macOS from OS X or other earlier versions of Apple Mac OS X and Progent can provide help with Apple Mac applications. Progent's specialists in Apple technology can also assist your business with Apple iPhone support and iPad synchronization, or migrating to iCloud services. For business networks built solely on Apple macOS or OS X or for systems incorporating a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the difficulty of designing, configuring and maintaining a network infrastructure that is reliable, safe, fast and able to achieve your organization's business goals.
VMware Private Cloud Consultant
VMware Live Migration Consultant Services
Progent can provide the assistance of a certified VMware VCDX consultant to help you design, deploy, manage and troubleshoot VMware vSphere-based virtualization solution for on-premises networks, private and public clouds, or hybrid cloud systems. Progent can provide world-class expertise for deploying and configuring VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery. Progent has extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that provide high availability, fault tolerance, and disaster recovery.
Small Business Computer Consulting Group Red Hat Certified Engineer (RHCE)
Top Certified Novell Administrator (CNA) Small Office Network Consulting Services
Progent offers customers access to consultants who have earned some of the IT industry's most prized credentials. Progent thinks that clients have the right to be sure that their IT support providers have formal training plus extensive practical experience so that Progent's customers can use Progent's service with confidence. Often, vendor certifications such as the Cisco Certified Internetwork Experts confers privileges for significantly better vendor help than is available to non-certified consultants, allowing Progent to deliver clients a higher class of computer service. In addition, recognized credentials such as CISSP or ISSEP for network security can help corporate clients to show compliance with regulatory demands by using the assistance of recognized IT experts.
Urgent System Center Operations Manager Integration Support
After Hours System Center MOM Consultants
Progent's Microsoft-certified consultants have over a decade of background designing, deploying, optimizing and fixing Microsoft SCOM solutions and offer organizations of all sizes advanced online or onsite consulting support for SCOM 2012. Progent can assist you to design an architecture for SCOM 2012 servers that provides the responsiveness and availability required to monitor your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent can also help you to import and customize Microsoft SCOM 2012 management packs based on leading practices for tracking network infrastructure as well as both Microsoft and third-party applications and services. Also, Progent can provide responsive online or on-premises technical support to assist you to fix serious issues uncovered by Microsoft SCOM 2012.
Remote Monitoring and Reporting IT Services
24x7 System Center Operations Manager Online Support
Progent provides a variety of network support bundles for small companies. These information technology outsourcing and server monitoring solutions are based on the anticipatory problem solving abilities of Microsoft System Center Operations Manager 2007, a state-of-the-art network and system management product that monitors the availability, performance, and security of your information system and isolates incipient problems before they can disrupt your system. With Progent's economically priced IT support programs, small businesses can choose a simple co-sourcing service program based on Microsoft System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing package.
Urgent Microsoft Certified Expert Dynamics GP Integration Manager Consultant
24/7/365 Expert Development Dynamics GP App Development
Progent's background providing Microsoft .NET support and Microsoft SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and other developer platforms make it possible to create custom mission-critical applications and eCommerce environments that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP reporting consultants can help you create reports that let you analyze your business more thoroughly, transforming raw information into useful understanding of your company and customers.
Exchange 2010 Upgrade Consultant Services
Exchange Server 2010 Migration Consultants
Progent's Microsoft-certified network engineers can assist you to determine the benefits of Exchange Server 2010 for your business and can help you to plan and carry out a smooth upgrade to Microsoft Exchange Server 2010 from Exchange Server 2003 or Microsoft Exchange 2007 that will offer quick payback by increasing your productivity, cutting the cost of equipment and service, streamlining management, and consolidating your key communications technologies.
Netwalker ransomware hot line Consultant Services
Engineer ransomware removal and restore
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help you to contain the spread of an ongoing ransomware breach. Call 800-462-8800
Top Microsoft Certified Expert Lync Server 2013 VoIP Technology Professional
Consulting Lync Server 2013 topology
Progent's Microsoft consultants can help your company to evaluate the benefits of Microsoft Lync Server for your business and can help you to design and execute a deployment of Microsoft Lync Server 2010 that consolidates the administration of IM and Presence and increases the productivity of your office staff, at-home workers, and smartphone users. Progent's consultant's can also help you to carry out a smooth upgrade to Lync Server 2010 from Office Communications Server or Live Communications Server, interface Microsoft Lync Server 2010 with Exchange, SharePoint, and SQL Server, show you how you can use Lync Server 2010 to improve the team-computing functions of Microsoft Office applications, and offer training and ongoing technical support for Microsoft Lync Server and other Microsoft technologies.
Microsoft System Center Operations Manager On-site Technical Support
Consulting Microsoft Operations Manager
Progent's Microsoft-certified consulting experts have more than 10 years of background designing, deploying, enhancing and fixing System Center Operations Manager solutions and offer organizations of all sizes advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can help you to plan a topology for System Center 2012 Operations Manager servers that provides the performance and resilience required to watch over your datacenter efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid solution. Progent can also assist you to import and set up System Center 2012 Operations Manager management packs according to leading practices for monitoring network infrastructure and both Microsoft and third-party apps and services. Also, Progent can deliver responsive remote or on-premises troubleshooting to assist you to fix serious problems detected by System Center 2012 Operations Manager.
IT Consultant Office SharePoint Server 2010
Technical Support Services SPS 2016
Progent's Microsoft-certified consultants can provide organizations of any size consulting, troubleshooting, and application development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that utilizes web technology for intelligently coordinating people, groups and data. SharePoint offers a common spot for your employees or customers to connect to, manage, distribute and manipulate useful information, documents, and applications and to communicate with other people. Microsoft SharePoint enables quicker and more intelligent decisions, more efficient sharing across groups and more economical business practices. Windows SharePoint Services connect workers, customers, teams and projects with the data they've developed in a manner that makes data easy to locate, retrieve and apply. Progent's SharePoint experts can help you to support your existing SharePoint solution or upgrade to the latest version of SharePoint Server or to SharePoint Online.
SentinelOne Malware Forensics Experts Network Consultants
SentinelOne Ransomware Rollback Consultancy
Progent is a reseller and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-centric threat management solution that incorporates machine learning technology and advanced services to provide comprehensive endpoint detection and response.
Windows 2000 Troubleshooting
24 Hour Windows Server 2000 Migration Consultants
Progent's certified Windows 2000 consultants can help you optimize the capability of your existing Windows 2K Servers and can streamline system management, provide tech support and troubleshooting, and strengthen security. Progent can also show you how to design, rationalize, and execute a strategy to upgrade from Microsoft Windows Server 2000 to Microsoft Windows Server 2003. Progent is experienced in setting up test installations to eliminate the obstacles involved with moving to Windows Server 2003 by uncovering possible hardware and application compatibility problems.
Largest MOM Case Studies
Remote Microsoft Operations Manager Case Study
Before Progent's MOM-based solution, network problems were approached reactively, once workers complained about them. With the benefit of proactive, computer generated alerts and trend analyses created by MOM, Progent is now able to anticipate system problems before they becomes serious enough to disrupt network availability. Because of MOM, Progent can resolve looming problems before customers know that the problems exist. Progent has background with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to provide small business IT systems enterprise-class availability, security and performance.
Consultants ransomware removal and recovery
WannaCry ransomware recovery Consultant Services
Progent's seasoned ransomware recovery consultants can help your business to reconstruct a network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
Microsoft T-SQL Programming Firm
Microsoft T-SQL Programming
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis package that enables the rapid development of a new generation of high-end applications that can give your business a significant competitive advantage. Microsoft SQL Server 2000 features core support for XML and the capability to query across the Internet and outside the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of work helping with Microsoft integration, assures you success in designing, installing and managing Microsoft SQL Server solutions that are seamlessly connected with other applications powered Microsoft's .NET environment.
ISA Server 2006 Network Consultant
ISA 2006 Integration
Secure Application Publishing with Internet Security and Acceleration Server 2006 provides more control over intranet resources while supporting increased efficiency by making these resources available to legitimate remote or mobile users. Internet Security and Acceleration Server can guard business applications, services, and information throughout all network layers with stateful packet inspection and powerful publishing tools. Progent's Microsoft-premier ISA Server 2006 experts can help you design, install, set up, and support Internet Security and Acceleration Server 2006 on your system so your company achieves a highly functional and affordable balance of security, productivity, and speed.
Critical Security Threat Bulletins Security Companies
Critical Security Protection Bulletins Network Consultant
This page contains current updates on cybersecurity threats, patches, and best practices. Call or email Progent if your organization needs help securing your system against the latest cybersecurity threats.
Open Now Microsoft Exchange Upgrade Remote Support
Exchange 2000 Server Consultants
Progent is among the most qualified network consulting companies for creating email and messaging systems based on Microsoft Exchange 2000. Progent is skilled in helping small businesses derive the full benefits of Exchange 2000 under common situations such as upgrading from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 administration.
Expert Microsoft Certified Specialists Office Word troubleshooting
Professional Word Markup
Progent's certified Microsoft Office Word and Microsoft 365 Word experts offer a broad selection of affordable online consulting services to help your organization to maintain your existing Microsoft Word solution or assist you to migrate to a current release of Microsoft Office Word. Support offered by Progent's experts include VBA software development, identifying and resolving compatibility issues between different releases of Word, interfacing Office Word with other Microsoft Office applications such as Excel and Microsoft Outlook or with 3rd-party data sources and plug-ins,infrastructure optimization for dependable. reliable cloud access, security consulting, smart phone synchronization, and remote training sessions customized for individuals or groups.
Consulting domain expiration management
Award Winning IT asset documentation management Services
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it.
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