Enlarging your remote workforce may have a significant effect on IT architecture, security/compliance, and company processes. Progent has 20 years of background assisting businesses of all sizes to design, configure, manage, optimize, and debug IT networks that support a remote workforce. Progent can assist your Eugene company to pick the right technologies and adhere to leading practices in building and maintaining a safe virtual ecosystem for teleworkers that promotes teamwork and returns maximum business value. Progent offers support services that go from on demand expertise for helping you past occasional IT roadblocks to comprehensive project management to help you successfully complete business-critical tasks.
Progent's consultants can help Eugene, Oregon companies to with any aspect of building a high-performing work-at-home ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, endpoint security, backup/restore solutions, and unified management.
Help Desk Services for At-Home Workers
A sudden, organization-wide switchover to a teleworker business model, which might be the result of an epidemic or as a component of a business continuity preparedness plan, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or supplement their Call Center with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Support Desk services utilize Progent's nationwide team of remote technical support experts along with world-class ticketing and tracking software to offer an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to monitor or edit their active tickets, add details, and upload screen captures or attachments. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to deal with advanced issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Center Supplemental Service enables you to augment your current Help Desk staff by splitting delivery of Call Desk support seamlessly between your in-house support organization and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's shared Call Desk service is based on a collaborative support model utilizing the number one PSA platform for handling help requests and ticketing, assigning responsibility, tracking progress, and generating reports. To find out how Progent's Call Desk Augmentation Services can enable your company to deliver best-in-class technical support to your at-home employees, see Progent's Call Desk supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing a productive telecommuter solution for your Eugene, Oregon company, call 1-800-993-9400 or visit Contact Progent.