Enlarging your at-home workforce can have a major effect on IT architecture, security/compliance, and company culture. Progent has two decades of background assisting SMBs to design, deploy, manage, tune, and debug IT networks that support at-home workers. Progent can assist your Eugene organization to select the right technologies and adhere to leading practices in building and operating a secure virtual solution for teleworkers that facilitates teamwork and delivers maximum business value. Progent can provide support services ranging from on demand guidance for getting you over occasional technical bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Eugene, Oregon organizations to succeed with any facet of building a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, security monitoring, data protection solutions, and streamlined management.

Help Desk Call Center Services for Teleworkers
An emergency, organization-wide switchover to a teleworker workforce, which might be the result of a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide network of remote technical support specialists combined with world-class ticketing and tracking software to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC support from help requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or revise their current tickets, add details, and append screen captures or attachments. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to resolve advanced issues. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service enables your company to supplement your existing Call Center team by splitting responsibilities for Support Desk support seamlessly between your regular support organization and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's shared Call Desk service uses a co-sourcing support solution utilizing the leading professional services automation platform for handling help requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. For information about how Progent's Help Desk Call Center Augmentation Services can enable your company to provide world-class technical support to your telecommuters, go to Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing an efficient work-from-home environment for your Eugene, Oregon company, call 1-800-993-9400 or refer to Contact Progent.

An index of content::

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    Progent can help small businesses to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT administration and reduce hardware expense. Azure offers a comprehensive library of cloud services and Progent can assist you to understand the benefits and restrictions of different cloud networking models you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises apps and network infrastructure and make sure you avoid the common mistakes small companies make when moving to a public cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, manage user identity with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also help you to configure firewalls and VPN tunnels and also to integrate iPhones and iPads and Google Android handhelds.

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    Progent has over 10 years of experience deploying, and supporting the core components that make up System Center and can help your organization to plan, install, support, and fix your System Center solution to maximize the uptime and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and local and Cloud-connected datacenters. Progent can help your organization to upgrade to the latest edition of Microsoft System Center from a previous release or from a third-party datacenter management solution to deliver the benefits of enterprise-class provisioning, centralized management, security and compliance, plus infrastructure and critical application performance monitoring.

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    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware.

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