Enlarging your at-home workforce can have a major effect on IT architecture, security/compliance, and company culture. Progent has two decades of background assisting SMBs to design, deploy, manage, tune, and debug IT networks that support at-home workers. Progent can assist your Eugene organization to select the right technologies and adhere to leading practices in building and operating a secure virtual solution for teleworkers that facilitates teamwork and delivers maximum business value. Progent can provide support services ranging from on demand guidance for getting you over occasional technical bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.
Progent's consultants can assist Eugene, Oregon organizations to succeed with any facet of building a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, security monitoring, data protection solutions, and streamlined management.
Help Desk Call Center Services for Teleworkers
An emergency, organization-wide switchover to a teleworker workforce, which might be the result of a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center services utilize Progent's nationwide network of remote technical support specialists combined with world-class ticketing and tracking software to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC support from help requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or revise their current tickets, add details, and append screen captures or attachments. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to resolve advanced issues. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Call Center Augmentation Service enables your company to supplement your existing Call Center team by splitting responsibilities for Support Desk support seamlessly between your regular support organization and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's shared Call Desk service uses a co-sourcing support solution utilizing the leading professional services automation platform for handling help requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. For information about how Progent's Help Desk Call Center Augmentation Services can enable your company to provide world-class technical support to your telecommuters, go to Progent's Help Desk augmentation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing an efficient work-from-home environment for your Eugene, Oregon company, call 1-800-993-9400 or refer to Contact Progent.