Enlarging your at-home workforce can have a major effect on IT infrastructure, security, and company workflows. Progent has two decades of experience helping SMBs to plan, deploy, manage, tune, and debug IT environments that incorporate a remote workforce. Progent can assist your Eugene company to select the appropriate tools and follow leading practices in creating and maintaining a secure virtual office ecosystem for teleworkers that facilitates teamwork and delivers maximum business value. Progent can provide support services ranging from as-needed guidance for helping you past occasional IT roadblocks to comprehensive project management to help you carry out business-critical tasks.
Progent can help Eugene, Oregon companies to with any facet of building a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk services, security and compliance, data protection solutions, and unified management.
Help Desk Call Center Support for At-Home Workers
A rapid, company-wide changeover to a telecommuter business model, which might be driven by an epidemic or as a component of a business continuity plan, can overwhelm even a high-performing internal Call Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Call Desk by using Progent's remote Technical Response Center team.
- Progent's Standard Call Center support services utilize Progent's extensive team of remote IT support specialists along with enterprise-class trouble ticketing and tracking technology to provide an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 desktop support from help requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows teleworkers to monitor or update the status of their current tickets, add information, and upload screen captures or attachments. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. For details, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Augmentation Service allows you to supplement your existing Help Desk Call Center staff by sharing delivery of Help Desk support services transparently between your regular support organization and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Call Center service is based on a co-sourcing support model utilizing the leading professional services automation platform for managing help requests and ticketing, assigning responsibility, monitoring progress, and generating reports. To learn how Progent's Support Desk Supplementation Services can enable your business to provide world-class IT support to your from-home workers, refer to Progent's Call Desk supplementation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining an efficient work-from-home environment for your Eugene, Oregon company, call 1-800-993-9400 or go to Contact Progent.