Enlarging your remote workforce may have a significant impact on network architecture, security/compliance, and company processes. Progent has 20 years of background helping SMBs to design, configure, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can help your Florianópolis company to pick the appropriate technologies and adhere to best practices in building and maintaining a secure virtual office solution for telecommuters that promotes teamwork and returns maximum business value. Progent offers services that go from as-needed guidance for helping you past occasional IT bottlenecks to comprehensive project management to help you carry out business-critical initiatives.

Progent can help Florianópolis, Santa Catarina organizations to with any aspect of building a high-functioning work-from-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk augmentation, endpoint security, data protection solutions, and unified management.

Help Desk Services for At-Home Workers
An emergency, enterprise-wide changeover to a from-home business model, which could be the result of an epidemic or as a component of a disaster recovery process, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or augment their Call Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Support Desk support services utilize Progent's extensive team of remote technical support experts combined with enterprise-class ticketing and tracking technology to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial service requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or revise their active tickets, enter details, and upload screen captures or attachments. Desktop support services are delivered at a significant discount off Progent's normal Level 1 desktop support charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to resolve advanced issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Augmentation Service enables you to augment your existing Support Desk staff by sharing delivery of Call Desk support transparently between your regular support organization and Progent's extensive team of desktop support technicians and subject matter experts. Progent's shared Call Center service is based on a co-sourcing support solution based on the leading professional services automation tool for handling help requests and ticketing, assigning ownership, tracking progress, and generating reports. To learn how Progent's Help Desk Call Center Augmentation Services can help your business to deliver best-in-class IT support to your at-home employees, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing a productive telecommuter solution for your Florianópolis, Santa Catarina business, phone 1-800-993-9400 or visit Contact Progent.