Expanding your at-home workforce can have a major effect on network infrastructure, security/compliance, and company culture. Progent has two decades of background helping small and mid-size businesses to design, configure, manage, optimize, and debug IT environments that support at-home workers. Progent can help your Garland organization to select the appropriate tools and adhere to leading practices in building and maintaining a safe virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum value. Progent offers services that go from on demand expertise for helping you past occasional technical roadblocks to full project management to help you carry out business-critical tasks.

Progent's consultants can help Garland, Texas companies to succeed with any facet of building a high-performing work-from-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, data security, data protection solutions, and streamlined management.

Help Desk Call Center Services for Telecommuters
A rapid, enterprise-wide changeover to a telecommuter workforce, which could be driven by a pandemic or as part of a business continuity plan, can overstretch even the most efficient internal Support Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services utilize Progent's nationwide team of online IT support experts combined with world-class ticketing and tracking software to offer an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC technical support from initial help requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to check or edit their active tickets, add information, and upload screen captures and relevant files. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to resolve complex issues. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Call Center Supplemental Service enables your company to expand your current Support Desk staff by splitting responsibilities for Call Center support seamlessly between your in-house IT support personnel and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collaborative support solution utilizing the leading PSA tool for managing service requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. To learn how Progent's Call Desk Supplementation Services can help your business to provide world-class IT support to your from-home workers, visit Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing an efficient telecommuter solution for your Garland, Texas company, phone 1-800-993-9400 or visit Contact Progent.