Garland Remote Workers Integration Support
Help Desk Call Center Augmentation and Outsourcing Consulting and Support Services
Enlarging your remote workforce can have a significant effect on IT infrastructure, security, and corporate workflows. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Garland company to pick the appropriate technologies and adhere to best practices in creating and maintaining a secure virtual office solution for telecommuters that facilitates collaboration and returns top value. Progent can provide services that go from as-needed expertise for getting you over occasional technical roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent's consultants can help Garland, Texas organizations to with any facet of creating a high-performing telecommuting ecosystem by providing infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud integration, helpdesk services, cybersecurity, backup/restore solutions, and unified management.
Help Desk Support for At-Home Workers
A rapid, company-wide transition to a telecommuter workforce, which might be activated by an epidemic or as an element of a disaster recovery plan, can overstretch even a high-performing in-house Help Desk. Progent's Call Center services allow businesses of any size to outsource or expand their Support Desk by using Progent's online Technical Response Center team.
- Progent's Standard Help Desk services leverage Progent's nationwide network of online IT support experts along with enterprise-class trouble ticketing and tracking technology to provide an affordable, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC support from initial help requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to monitor or revise their current trouble tickets, add information, and upload screen captures and relevant files. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to deal with complex issues. For details, go to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Augmentation Service enables you to supplement your current Call Center organization by splitting responsibilities for Help Desk support services transparently between your regular support staff and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a co-sourcing support model based on the number one professional services automation tool for handling service requests and ticketing, assigning responsibility, monitoring progress, and producing reports. For information about how Progent's Help Desk Augmentation Services can enable your business to deliver best-in-class technical support to your at-home employees, see Progent's Call Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Garland, Texas organization, call
An index of content::
SCCM 2016 Cloud Management Gateway Online Technical Support
System Center 2016 Configuration Manager Configuration
Configuration Manager 2016 automates software provisioning at scale, centralizes security and compliance settings management, keeps track of network resources, guards against company data leakage, provides network health monitoring, allows safe self service, and offers a common control mechanism for managing multi-OS networks based on on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud specialists can help you with any aspect of planning, implementing, operating and troubleshooting a SCCM 2016 solution for local, cloud, or hybrid networks.
Remote Troubleshooting Exchange 2016 Disaster Recovery
Exchange 2016 Project Planning Network Engineer
Progent can assist you in any and all facets of your upgrade to Exchange 2016 including designing high availability architecture for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; specifying mass storage capacity required for your VMs, mailbox databases and log files; setting up HLB for high-availability CAS services; planning, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Security Group NodeZero PEN Testing
NodeZero PEN Testing Firewall Support
Progent's certified cybersecurity experts can perform NodeZero-powered PEN tests to make sure your security defense systems and policies are correctly configured and effective.
Consulting Rates IT Outsourcing Firms
Consulting Hourly Price Consolidation
Progent's pricing policy is to charge for remote support and on-premises visits per minute. As a result, you are invoiced exclusively for received services. Progent does not impose a higher rate for off-hours or priority support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services provided during normal business hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick solutions so you won't be forced to allow simple problems to fester.
Technical Support Services 8540 wireless controller
24 Hour 5520 wireless controller Professionals
Cisco's Catalyst family of wireless controllers simplify the administration of Wi-Fi LANs by unifying the provisioning and control of wireless access points, optimizing Wi-Fi performance by limiting the effect of RF congestion, enhancing wireless uptime with fast auto-failover, and strengthening data security by identifying threats and analyzing traffic content according to user type and locale. Progent can assist your business to deploy Cisco Wi-Fi controller appliances to manage and monitor wireless LANs of all sizes. Progent can help you to maintain and troubleshoot your current Cisco-based Wi-Fi solution or carry out an efficient transition to Cisco's modern Wi-Fi controller technology.
CRISC Certified Network Risk and Information Systems Control Architect Services
Consult CRISC Certified Risk and Information Systems Control Systems Engineer
Progent can provide the services of a CRISC-certified risk management consultant to assist your company to plan and deploy an enterprise risk management (ERM) solution following best practices identified by CRISC and geared to align with your organization's risk tolerance, business objectives, and IT budget.
Help and Support Microsoft Exchange
24x7 Exchange 2007 Edge Server IT Consultant
Progent's expert consultants can show you how to define and implement a smooth in-place Microsoft Exchange 2007 migration strategy that avoids productivity downtime, simplifies ongoing service requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multiple server or multi-location migrations, Progent has the background to complete your move quickly and affordably. Progent's Exchange 2007 help, repair, and consulting offerings include assistance with the integration of third-party enhancements of Exchange Server 2007 that are best aligned to your business needs.
Computer Consultant IT Services for Network Service Firms
IT Services for Network Service Providers Consultant Services
Progent's Support for IT Service Firms lets you use Progent's information technology engineers while retaining your own service brand as a transparent arm of your IT services team.
24-7 Proxim Remote Support Services
Wireless Network Online Technical Support
Progent's wireless professionals can help small businesses design, select, test, install and maintain protected building-to-building wireless bridges that integrate seamlessly into your IT network while providing a level of security that matches or excels wireline connections. Progent provides expertise in wireless network products from Cisco Aironet and Meraki, Proxim, and other office wireless vendors and can show you how to select and install the wireless connectivity solutions that match your business requirements.
24-Hour Linux, Windows Services
Windows, Linux, UNIX, Solaris Technology Consulting Services
If your business computer system combines Linux platforms with Windows, Progent can assist you to incorporate your computers into a cohesive network that allows all your OS platforms to run side by side for simple administration, transparent dataflow, high reliability, superior performance, and strong security. Progent's Linux and Microsoft Windows coexistence assistance services feature network architecture integration and support, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, remote network support and repair, in-person technical support, and Help Desk Call Center outsourcing.
CRISC Certified Information Risk and Information Systems Control Officer Specialists
CRISC Certified Risk and Information Systems Control Auditor Engineer
Progent offers the guidance of a CRISC-certified risk management consultant to help you to design and deploy an enterprise risk management (ERM) strategy based on leading practices promoted by CRISC and geared to match your company's risk appetite, business objectives, and budgetary guidelines.
Colocation Professional
Data Center Help and Support
Progent's data center IT services are intended for businesses with equipment located at Internet Data Centers or data center co-location hosting facilities and requiring timely on-premises assistance at the colo site plus off-site help from Microsoft and Cisco Premier professionals. Progent offers a complete array of data center and data center and co-location support services including system topology evaluation, Windows and Linux server integration and support, troubleshooting for server and telecommunications networking, development and installation of high availability configurations, architecting and implementing layered security defenses, firewall integration and support, designing load balancing environments, and creating fault tolerant server clustering systems.
CCIE Expert Certified Microsoft Windows 8.1 Consulting Services
Windows 8.1 DirectAccess Network Service
Windows 8.1 is designed to power devices from smart phones and slates to power-user desktops. A wealth of innovative capabilities, such as touch screen support and signature live tiles GUI, offer a broad range of benefits for companies who know how to put them to work. Progent's Windows consultants can help get your business up to speed with Windows 8.1 and make sure you derive significant competitive advantage from the operating system's various new and enhanced technologies.
Urgent Altaro VM Backup Integration Online Technical Support
Altaro VM Backup Disaster Recovery Engineer
Altaro VM Backup from Hornetsecurity offers small and mid-size organizations a dependable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in local, offsite, distributed, and cloud architectures and also enables low-cost cloud backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of online or on-premises consulting services to help you to plan, deploy, manage and debug a modern backup/restore solution based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup.
24-Hour Desktop Solution Providers
Desktop Technology Technical Services
Progent can provide a variety of economical online and on-premises consulting services to help your business to install, manage, and debug desktops and mobile devices powered by Windows, macOS/OS X, Apple iOS, Google Android, or Linux.
Professional Database Development
Database Administration Consulting Services
Progent's certified relational database consultants can provide small and midsize businesses remote support for leading database platforms including Microsoft SQL Server, Oracle, MySQL, and Microsoft Access. Consulting services offered by Progent include installation and integration, database design and coding, administration support, replication solutions, capacity planning, tuning, migration, security and compliance, backup/restore options, problem solving, and training.
Solaris Engineers
Sun Solaris Consultants
Progent's Sun Solaris platform support services provide small companies and software developers assistance with administering and supporting Sun Solaris systems that coexist with Microsoft-based networks. Progent can give your business access to Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of experience provides you with an easy single source to show you how to build and maintain a secure and reliable cross-platform network and communications solution that supports Sun Solaris and Microsoft coexistence by combining Windows with major variants of UNIX including Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or leading Linux variations such as RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware.
System Center MOM Specialists
Remote Monitoring and Reporting Network Engineer
Remote 24x7 monitoring, automated alerts, and periodic analytical reporting are vital to preserving the health of your network and avoiding preventable and costly downtime. Remote Monitoring and Management (RMM) solutions have progressed to the point that businesses of any size can afford a degree of network stability that was previously limited to large enterprises. Progent can provide a variety RMM solutions delivered as low-cost service packages designed to help you to identify and resolve a an array of network issues before they can hurt productivity.
Remote Workers Endpoint Security Remote Support Services
At Home Workers Endpoint Security Online Technical Support
Progent can help small and medium-size businesses to set up endpoint security defense systems and provide mitigation services for a remote workforce.
VPN Online Support Services
Cisco RADIUS Security Consulting Services
Cisco's security and offsite access technology for small to mid-size businesses offer a complete array of manageable security products to help safeguard your entire information system. Cisco's Virtual Private Network product family includes switches, firewalls, intrusion detection systems, and Virtual Private Network solutions. Progent's expert consulting staff includes field-proven specialists with Cisco's Certified Internetwork Expert (CCIE) and CCNP qualifications who can help your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco protection technologies that fit most closely with your business goals.
Windows 8.1 BitLocker IT Outsourcing Firm
Software Consulting Firm Windows 8.1 Remote Desktop
Progent's engineers can deliver a range of network consulting services to help companies of all sizes to install, administer, and troubleshoot environments that incorporate desktops, notebooks, tablets, or smartphones powered by Windows 8.1. For enterprises, Progent's experienced project managers can assist to create testing environments to evaluate Windows 8.1 and develop and execute Windows 8.1 migration plans following proven methodologies.
password management Specialists
Consulting ProSight password management system
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to 50% of the time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it.
Gentoo Linux Information Technology Consulting
Top Slackware Linux Consultant
Progent's Linux consulting experts provide small businesses and software developers assistance with administering and maintaining Linux computers that coexist with Microsoft-powered networks. Progent offers your organization contact with Linux experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This wide range of expertise provides you with an easy single consulting firm to show you how to build and manage a protected and robust cross-platform network and communications environment that allows Linux and Microsoft coexistence by combining Windows with major Linux variations including RedHat, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware Linux.
Microsoft Office Problem Resolution
Urgent Microsoft Office 2000 Online Support Services
Progent applies no startup charge and requires no retainer for services provided during regular business hours. Progent's small granularity avoids big bills for quick repairs so you will not be tempted to permit minor problems to fester.
ASA with Firepower Remote Troubleshooting
Cisco Firepower URL Filtering Computer Engineer
The current ASA 5500-X Series of firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-certified CCIE network experts can help you to maintain your legacy PIX or ASA 5500 security appliances and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to plan, deploy, tune, administer and debug firewall environments based on Cisco ASA firewalls with Firepower Services.
RIM Blackberry Troubleshooting
24x7 RIM BlackBerry Exchange Remote Troubleshooting
Progent can provide the support of BlackBerry-certified experts who can help small businesses to plan, administer, and troubleshoot BlackBerry technology affordably and successfully, doing away with the requirement for an in-house BlackBerry expert and reducing the expense and hassle of supporting a mobile workgroup. Progent's BlackBerry engineers offer in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE engineers, and CISSP and GIAC-certified security engineers. This breadth of expertise, combined with Progent's efficient remote support model, offers small companies a cost-effective option for integrating BlackBerry devices and software productively into their IT network.
ransomware data recovery Professional
LockBit ransomware hot line Engineers
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help your business to halt the spread of an active ransomware attack. Call 800-462-8800
Knowledge Transfer Network Consultant
IT Training IT Consultants
Progent is committed to information transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent has little competition. Small businesses who work with trusted freelance service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and productive.
Consulting Services Ryuk ransomware recovery
MongoLock ransomware recovery Professionals
Progent's ransomware consultants can assist you to evaluate your ransomware defenses, remotely monitor and guard your IT environment, assist with settlement negotiations with a threat actor, and reconstruct a network damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
Juniper Netscreen Cybersecurity Organization
Watchguard Secure
Progent provides businesses of any size expert consulting for Intrusion Protection Systems and IPsec VPN technology from leading firewall and Virtual Private Network security companies such as Palo Alto Networks, Check Point Software, Juniper, Fortinet, and SonicWall. Progent can show you how to design a detailed security plan and select appropriate products from multiple suppliers to support your security objectives while staying within your budget limits.
Meraki Access Point Management Support
Meraki Access Point Management Consulting Services
Progent's Cisco Meraki wireless AP consultants provide remote and on-premises support services to assist organizations of any size to design, install, manage, upgrade or troubleshoot Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can help your business to set up and support Cisco's Meraki-based wireless networks for sites that can range from a teleworker's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also help you to integrate other Cisco products including switches, routers and ASA firewalls to create a seamless ecosystem that delivers identical connectivity, responsiveness, security compliance, ease of management and availability for wired and Wi-Fi clients regardless of their location or device.
Integration Project Server Time Reporting
Microsoft Project Server Design Firm
Progent's Microsoft engineers can provide advanced expertise in deploying, managing and troubleshooting all versions of Microsoft Project Server and can deliver a wide range of affordable remote support services following proven best practices to assist businesses of any size to receive all the benefits of this powerful project management solution. Services available from Progent include solution planning, installation and migration, setting up secure file and status sharing among onsite and offsite users, network optimization, and specialized webinar training.
password management Consulting
infrastructure documentation management Consultants
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it.
Lync Server 2013 and iPad Engineer
Microsoft Expert Consultancy Lync Server 2013 high availability
Microsoft Lync Server 2013, now called Skype for Business, enables businesses of all sizes to create a manageable and protected communications environment that permits a Bring-Your-Own-Device computing model with instant messaging (IM), presence, web conferencing with app sharing and whiteboard, as well as IP-based and PSTN telephony enabled for a wide range of desktop and mobile devices. Progent's certified Lync 2013 consultants and network integrators can assist your company to assess the advantages of Lync 2013, create an in-house, cloud-based (with Microsoft Lync Online) or mixed topology appropriate for your current and future plans, deploy Lync 2013 so as to speed up your ROI, and provide custom webinar and onsite training to your IT staff and end users. Progent offers expertise in key pieces of a Lync 2013 deployment that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist you to integrate Lync Server 2013 with key Office and Microsoft 365 applications including Outlook clients and PowerPoint.
Ubiquiti's U6 Enterprise WiFi 6E AP Engineers
Ubiquiti UAP-AC WiFi access point Consulting
Progent can provide fast access to the skills of veteran Wi-Fi specialists who can assist you to assess the value of Ubiquiti UniFi wireless APs for your company and help you to plan, deploy, manage, and troubleshoot your UniFi network. Progent can also carry out a wireless site survey to help you to select, provision, and place Ubiquiti UniFi wireless APs for optimal signal coverage and throughput.
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