Expanding your telecommuter workforce can have a significant impact on network infrastructure, cybersecurity, and company workflows. Progent has 20 years of experience assisting SMBs to design, deploy, manage, tune, and debug IT environments that support a remote workforce. Progent can assist your Garland organization to pick the right tools and follow leading practices in building and maintaining a secure virtual office solution for telecommuters that facilitates teamwork and delivers maximum business value. Progent offers services ranging from as-needed expertise for getting you past occasional IT roadblocks to comprehensive project management to help you carry out mission-critical initiatives.
Progent can assist Garland, Texas companies to succeed with any aspect of building a high-functioning work-from-home ecosystem by providing infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Services for Remote Workers
An emergency, enterprise-wide transition to a from-home business model, which could be motivated by an epidemic or as an element of a disaster recovery plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Call Center services make it possible for businesses to outsource or expand their Support Desk by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Desk services leverage Progent's nationwide network of online technical support experts combined with world-class trouble ticketing and follow-up software to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 desktop support from initial service requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or revise the status of their active tickets, enter information, and append screen captures or relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with advanced issues. For more information, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Supplemental Service allows your company to augment your existing Support Desk staff by sharing delivery of Call Center services seamlessly between your regular IT support personnel and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a collective support solution based on the number one PSA platform for managing help requests and ticketing, assigning ownership, tracking progress, and producing management reports. For details about how Progent's Help Desk Augmentation Services can enable your company to deliver world-class desktop support to your at-home workforce, refer to Progent's Help Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive telecommuter environment for your Garland, Texas business, call 1-800-993-9400 or refer to Contact Progent.