Expanding your telecommuter workforce can have a significant effect on IT architecture, security/compliance, and corporate workflows. Progent has 20 years of background helping businesses of all sizes to plan, deploy, administer, optimize, and debug IT environments that incorporate a remote workforce. Progent can help your Garland organization to pick the right technologies and adhere to leading practices in creating and operating a safe virtual ecosystem for telecommuters that promotes collaboration and returns top business value. Progent can provide services that go from on demand expertise for helping you past challenging technical roadblocks to full project management to help you successfully complete mission-critical tasks.

Progent can assist Garland, Texas businesses to with any aspect of creating a high-functioning work-at-home environment by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk services, security monitoring, backup/restore solutions, and unified management.

Help Desk Support for Remote Workers
A sudden, enterprise-wide changeover to a telecommuter business model, which might be the result of an epidemic or as a component of a disaster recovery/business continuity process, can overwhelm even the most efficient in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center services.

  • Progent's Standard Help Desk support services leverage Progent's extensive network of remote technical support experts combined with enterprise-class ticketing and tracking software to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC technical support from initial service requests to ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to check or update the status of their active trouble tickets, add details, and upload screenshots or attachments. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to resolve advanced problems. To learn more, see Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Augmentation Service enables your business to expand your existing Help Desk staff by splitting delivery of Help Desk support services seamlessly between your regular support staff and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service uses a collective support solution utilizing the leading professional services automation tool for handling help requests and ticketing, assigning responsibility, tracking progress, and generating reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your company to deliver world-class desktop support to your telecommuters, refer to Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Garland, Texas business, call 1-800-993-9400 or go to Contact Progent.



An index of content::

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