Expanding your telecommuter workforce can have a significant impact on network infrastructure, cybersecurity, and company workflows. Progent has 20 years of experience assisting SMBs to design, deploy, manage, tune, and debug IT environments that support a remote workforce. Progent can assist your Garland organization to pick the right tools and follow leading practices in building and maintaining a secure virtual office solution for telecommuters that facilitates teamwork and delivers maximum business value. Progent offers services ranging from as-needed expertise for getting you past occasional IT roadblocks to comprehensive project management to help you carry out mission-critical initiatives.

Progent can assist Garland, Texas companies to succeed with any aspect of building a high-functioning work-from-home ecosystem by providing infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Services for Remote Workers
An emergency, enterprise-wide transition to a from-home business model, which could be motivated by an epidemic or as an element of a disaster recovery plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Call Center services make it possible for businesses to outsource or expand their Support Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk services leverage Progent's nationwide network of online technical support experts combined with world-class trouble ticketing and follow-up software to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 desktop support from initial service requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or revise the status of their active tickets, enter information, and append screen captures or relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with advanced issues. For more information, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Supplemental Service allows your company to augment your existing Support Desk staff by sharing delivery of Call Center services seamlessly between your regular IT support personnel and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a collective support solution based on the number one PSA platform for managing help requests and ticketing, assigning ownership, tracking progress, and producing management reports. For details about how Progent's Help Desk Augmentation Services can enable your company to deliver world-class desktop support to your at-home workforce, refer to Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive telecommuter environment for your Garland, Texas business, call 1-800-993-9400 or refer to Contact Progent.

An index of content::

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  • Top Ranked Install Small Business CISSP Certified Security Small Business Computer Consulting Services

  • Microsoft SQL Specialist
    Top Ranked SQL Server 2008 Upgrade Consulting

    Microsoft SQL Server 2005 delivers powerful, standardized tools to computer experts and network users, reducing the difficulty of creating, integrating, administering, and accessing company data and database programs on platforms ranging from handheld devices to corporate data systems. The complexity and integration demands of Microsoft SQL Server 2005 require a network consultant with hands-on experience and wide knowledge in planning and deploying information-based, end-to-end business IT solutions. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of background involving Microsoft integration, assures you success in planning, configuring and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.

  • Top Rated Sun Solaris Migration Consulting Sun Solaris Migration
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  • Training Network Server Education
  • Urgent ISP Service Plan Selection Engineer 24 Hour Comcast Business Class Cable Internet Consultant Services

  • 64-bit Server Integration
    Professionals 64-bit Migration

    Progentís Microsoft-expert consultants can help your organization to update your desktops from 32 bits to 64 bits. Progent can help you to calculate the risks and advantages of upgrading to 64-bit desktop processing, plan an efficient upgrade strategy that reduces business interruptions, and provide inexpensive, professional remote support to assist your company to configure 64-bit PC desktop software and application software on your existing computers.

  • After Hours Remote Workers Garland Consulting - Call Desk Outsourcing Consulting and Support Services Dallas Fort Worth Metroplex
  • VMware Workspace ONE Computer Support For Small Offices Outsourcing Technology Microsoft Intune
  • WatchGuard Firebox Cybersecurity Organizations WatchGuard Firewall Cybersecurity Organization
  • Web Application Security Evaluation Consultant Network Security Evaluation Technology Professional
  • Windows 7 Evaluation Network Engineer Computer Consultants Windows 7 Upgrade
  • Windows 7 Integration Professionals Windows 7 Upgrade Support and Setup
  • Windows Server 2019 Cluster Operating System Rolling Upgrade Information Technology Consulting Remote Technical Support Windows Server 2019 Storage Replica

  • Microsoft Certified Partner SMS Upgrade Remote Consulting
    On-site Technical Support SMS Server 2003 Upgrade

    Progentís Microsoft certified experts provide small and medium size businesses world-class consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to deliver critical software rapidly and automatically to appropriate workers, lower product expense and stay compliant by understanding patterns of usage, enhance Windows security by increasing your awareness of vulnerability and by delivering targeted patches, manage your external workforce through industry standards independent of connection or location, and reduce operational expenses by fully utilizing the administrative capabilities built into Windows. Progentís SMS engineers can help you use SMS economically for automated software and application deployment, security patch administration, and resource monitoring management including program and hardware inventory.

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  • XenApp Virtual Applications Specialist Consulting Citrix XenApp Datacenter

  • Microsoft Lync Server Instant Messaging Specialist
    Lync Server 2013 and SharePoint Consultant

    Progent's Microsoft consultants can assist your company to evaluate the benefits of Microsoft Lync Server 2010 for your business and can help you to plan and carry out a rollout of Microsoft Lync Server 2010 that centralizes the management of Instant Messaging and Presence and increases the productivity of your office staff, at-home workers, and mobile workforce. Progent can in addition help your company to carry out a smooth upgrade to Lync Server 2010 from Microsoft Office Communications Server or Microsoft Live Communications Server, integrate Microsoft Lync Server with Exchange, SharePoint, and SQL Server, show you how you can use Microsoft Lync Server 2010 to enhance the team-computing capabilities of Microsoft Office applications, and provide training and ongoing support for Lync Server 2010 and other Microsoft technologies.

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