Expanding your remote workforce may have a major impact on network infrastructure, security/compliance, and company processes. Progent has two decades of background assisting businesses of all sizes to plan, deploy, administer, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Glendale organization to pick the right tools and follow best practices in building and maintaining a secure virtual ecosystem for teleworkers that promotes collaboration and delivers maximum business value. Progent offers support services that go from on demand expertise for getting you past occasional technical bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.
Progent can help Glendale, Arizona companies to with any facet of creating a high-performing work-at-home ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk outsourcing, security monitoring, backup/restore solutions, and streamlined management.
Help Desk Services for At-Home Workers
An emergency, company-wide switchover to a teleworker business model, which could be the result of an epidemic or as a component of a disaster recovery/business continuity plan, can overwhelm even the most efficient internal Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or expand their Call Center by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center services leverage Progent's nationwide network of online IT support experts along with enterprise-class trouble ticketing and tracking technology to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC technical support from service requests through trouble ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to track or revise the status of their active trouble tickets, enter information, and upload screen captures and attachments. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Support Desk Augmentation Service enables you to augment your current Call Desk organization by splitting delivery of Support Desk support services transparently between your regular IT support personnel and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's shared Support Desk service uses a collective support solution based on the leading PSA platform for handling service requests and ticketing, establishing responsibility, tracking progress, and producing management reports. For details about how Progent's Support Desk Augmentation Services can enable your company to provide world-class IT support to your teleworkers, see Progent's Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient telecommuter solution for your Glendale, Arizona company, phone 1-800-993-9400 or refer to Contact Progent.