Enlarging your remote workforce can have a major impact on IT architecture, security/compliance, and corporate culture. Progent has two decades of experience helping businesses of all sizes to plan, deploy, administer, tune, and debug IT networks that support work-from-home employees. Progent can assist your Glendale company to select the appropriate technologies and adhere to leading practices in building and operating a secure virtual office solution for teleworkers that facilitates teamwork and returns top value. Progent can provide support services ranging from on demand expertise for helping you over occasional technical bottlenecks to full project management to help you carry out mission-critical tasks.

Progent can assist Glendale, Arizona organizations to with any facet of creating a high-functioning telecommuting environment by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for At-Home Workers
A fast, enterprise-wide changeover to a from-home business model, which could be driven by a pandemic or as part of a business continuity process, can overwhelm even a high-performing internal Call Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Support Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk support services leverage Progent's nationwide team of remote IT support experts along with world-class ticketing and tracking technology to provide an economical, advanced Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 PC technical support from service requests to ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to monitor or update their active tickets, enter information, and append screen captures and relevant files. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Supplemental Service allows you to expand your existing Help Desk staff by sharing delivery of Call Center services seamlessly between your regular support organization and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's co-managed Support Desk service uses a collective support model utilizing the number one professional services automation tool for handling help requests and ticketing, assigning ownership, tracking progress, and generating management reports. For information about how Progent's Call Desk Augmentation Services can help your business to deliver world-class technical support to your from-home workers, refer to Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing an efficient work-from-home solution for your Glendale, Arizona organization, phone 1-800-993-9400 or refer to Contact Progent.