Enlarging your at-home workforce can have a significant impact on network infrastructure, cybersecurity, and corporate processes. Progent has two decades of background helping small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Glendale company to pick the right technologies and adhere to leading practices in building and operating a safe virtual office solution for teleworkers that promotes teamwork and returns top business value. Progent offers services that go from on demand expertise for getting you over challenging IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Glendale, Arizona companies to succeed with any facet of building a high-functioning work-from-home ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk services, security monitoring, data protection solutions, and streamlined management.

Help Desk Call Center Services for Telecommuters
A rapid, enterprise-wide transition to a teleworker workforce, which could be the result of an epidemic or as an element of a business continuity preparedness plan, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk services make it possible for businesses to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk support services utilize Progent's extensive network of online technical support specialists combined with world-class ticketing and follow-up software to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC support from help requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to check or update the status of their current tickets, enter details, and append screen captures or attachments. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to resolve advanced issues. To learn more, see Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Support Desk Supplemental Service allows your company to augment your existing Support Desk team by splitting delivery of Help Desk support seamlessly between your regular support staff and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's shared Call Center service is based on a collective support solution based on the leading PSA platform for managing help requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. To learn how Progent's Help Desk Augmentation Services can help your business to provide world-class technical support to your at-home employees, see Progent's Support Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive work-from-home environment for your Glendale, Arizona business, call 1-800-993-9400 or go to Contact Progent.



An index of content::

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  • BlackBerry Enterprise Server Computer Consultants
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    Progent offers the services of BlackBerry-certified engineers who can assist small organizations to plan, manage, and troubleshoot BlackBerry solutions economically and effectively, eliminating the need for an in-house BlackBerry expert and minimizing the expense and distraction of maintaining a mobile wireless workforce. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-expert experts, Cisco CCIE engineers, and CISSP and GIAC-certified security professionals. This wide range of expertise, combined with Progent's proven remote support model, provides small businesses an efficient option for integrating BlackBerry technology productively into their information system.

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    Progent can provide advanced online support services to help businesses integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that utilize physical IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud integration support services that include Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.

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    Hyper-V 2016 incorporates core features initially developed for and proven on Azure, among the world's largest public clouds. This pedigree dramatically enhances the suitability of the Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by improving data security, uptime, expandability, manageability, reliability and recoverability. Progentís Microsoft-certified consultants can help you to assess the benefits of Hyper-V 2016 for your business, set up test systems to confirm the ability of Hyper-V 2016 to support your critical workloads, plan an efficient network topology for a cloud-centric or hybrid deployment, develop and carry out a smooth migration strategy, train your IT management and support staff, and provide ongoing consulting and troubleshooting services to make sure that your Hyper-V 2016 investment delivers the highest possible business benefit.

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    Progentís Microsoft-premier engineers can assist your organization to update your servers and/or workstations from 32 to 64 bits. Progent can assist you to calculate the risks and benefits of moving to 64-bit computing, design an efficient upgrade process that reduces operational disruptions, and offer inexpensive, expert online support to assist your organization to configure 64-bit software and application programs on your current hardware.

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    Progent's certified ISA Server 2004 consulting experts have extensive backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security installations for information systems with multiple sites, mobile users, and mission-critical eCommerce applications. Progent's ISA Firewall experts are available to assist your small business in designing and implementing an installation of ISA Server 2000 or ISA 2004 Server that meets your network protection requirements without adversely limiting your IT system accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other up-to-date editions of ISA Server.

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    SQL Server 2005 offers powerful, familiar tools to IT professionals as well as to information workers, reducing the difficulty of designing, deploying, managing, and accessing company data and analytical applications in environments ranging from handheld devices to enterprise data systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 require an IT consulting firm with real-world experience and broad knowledge in designing and building data-driven, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background involving Microsoft integration, ensures you success in planning, deploying and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.

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    Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status as a result of rigorous examination and significant experience with network security architecture. ISSAP security experts possess comprehensive knowledge of access control systems and methodologies, phone system and network infrastructure protection, cryptography, requirements analysis, business continuity and DRP, and physical security integration. Progent's ISSAP-certified security specialists can help your business with all aspects of secure network architecture.

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  • Forefront TMG Remote Support Services
    Forefront TMG Online Support Services

    Microsoft Forefront Threat Management Gateway builds on the proven security technologies of ISA Server 2006 and provides a centrally administered Internet gateway that delivers a one-server solution for a variety of security functions including an application and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, reputation services, VPN control, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway provides comprehensive web security logging and reporting features, permits custom reporting powered by Microsoft SQL Server, works with Active Directory to simplify policy enforcement, and can be operated as a virtual machine to lower expenses and enhance recoverability. Progent's Microsoft-certified engineers can assist you to design and execute pilot and production deployments; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008, AD, SQL Server, Microsoft Exchange Server, and Microsoft SharePoint; install Forefront Threat Management Gateway 2010 to operate on a virtual machine with Windows Hyper-V; and deliver continuing support and troubleshooting. Progent's consultants can also help your organization to migrate smoothly to Microsoft Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.

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    Progent's ProSight Email Guard uses the technology of leading information security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter.

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  • Google Cloud Docker Engineers Microsoft Certified Partner Google Cloud hybrid cloud integration Consultant Services
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  • SCCM Planning Online Consulting
    SCCM Cloud Management Gateway Technical Consultant

    Configuration Manager automates application and device provisioning at scale, centralizes compliance settings control, keeps track of network resources, protects against company data leakage, performs network health monitoring, allows secure self service, and offers a single control mechanism for managing multi-OS ecosystems running on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud specialists can assist businesses of any size with any aspect of planning, installing, operating and troubleshooting a System Center Configuration Manager solution for on-premises, cloud-based, or hybrid networks.

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  • Information Technology Consulting SQL Server 2016 Security SQL Server 2016 Stretch Database Computer Engineer

  • Best SonicWall PRO Security Audit Services
    SonicWall TZ500 Firewall Firewall Network Install

    Progent's SonicWall firewall consultants can help you configure, maintain, and troubleshoot SonicWall firewall appliances including the newer SonicWall TZ, NSa and NSsp Series of appliances and the older SonicWall PRO 2040 products. Progent's CISSP and GIAC-certified cybersecurity consultants can help you incorporate SonicWall firewalls into a complete network protection plan and design security into your business processes.

  • Integration Firm Amazon MWS Cisco Expert Integration Amazon MWS development
  • Juniper J Series Firewall Network Security Audit Juniper J2350 Router Evaluation

  • Small Business 300 AP On-site Technical Support
    Technical Support Small Business WAP100 AP

    Progent's Cisco-certified Wi-Fi integration experts can help organizations to configure, administer, and debug Cisco Small Business Wi-Fi APs.

  • Juniper Junos Network and Security Manager Cybersecurity Contractor Juniper Junos CLI Testing
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  • Lync Server 2013 Web Apps Server Specialist Lync Server 2013 Front End Server Specialist

  • Computer Consultants SCDPM 2012 and Windows Server 2012
    IT Consulting SCDPM 2012 Upgrade

    Progent's Microsoft-certified consultants can provide online or onsite expertise to help companies of any size to design, implement, manage, and troubleshoot a backup/recovery solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to upgrade from earlier versions of Data Protection Manager or from another backup system, and Progent can optimize your SCDPM 2012 deployment for on premises, cloud-based, or hybrid environments. Progent can provide occasional support for resolving especially challenging issues, or full project management services. Progent's consultants can also help you to design SCDPM 2012 into an enterprise-class disaster recovery strategy.

  • MCSE Expert Certified SCCM 2016 Central Administration Site Computer Consultant SCCM 2016 Primary Site Troubleshooting
  • Macintosh Train Mac Office Excel Instruction
  • Microsoft Certified Exchange 2007 Server Consulting Services Microsoft Exchange Remote Consulting
  • Microsoft Consultant Contractor Jobs 24-7 Cisco Engineers Telecommute Job
  • Microsoft Exchange Server 2016 Upgrade Planning Integration Microsoft Exchange 2016 Migration Engineer
  • Microsoft Forefront TMG 2010 Consultant Services 24x7x365 Forefront TMG Firewall Network Consultant
  • Microsoft Hyper-V Server Consolidation Specialist Expert Microsoft Certified Hyper-V Server IT Consulting
  • Microsoft ISA Server 2006 Remote Support Services ISA Server 2006 Computer Consultants
  • Microsoft Office XP Computer Consulting Group Information Technology Consultants Microsoft Windows

  • Mac Online Engineer
    Mac Technical Support Specialist

    Progent offers nationwide remote help and consulting services for companies that run Apple macOS and OS X environments or whose information systems include a combination of Apple Mac and Microsoft Windows technology. Progent's consultants offer macOS and OS X users a range of IT services such as desktop assistance, upgrading to the latest version of macOS from other earlier editions of Apple macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also help your business with iPhone and iPad support, or migrating to iCloud. Online network consulting provides optimum return for your information technology dollar by preserving client productivity and limiting the time billed for network analysis and repair. Advanced remote access tools and experienced technicians and consultants allow Progent to solve most IT problems without wasting time and money by traveling to your site. In most of cases your IT issues can be dealt with over the phone or through a combination of telephone support and remote connectivity. Progent can make available Cisco CCIE network experts and CISSP certified security professionals to assist you with the toughest network issues.

  • Microsoft Operations Manager Specialists MCSE Expert Certified System Center Operations Manager Consultant Services
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  • Microsoft SQL Consulting Services Microsoft SQL Technology Professional

  • Support Outsourcing VoIP Phones
    Cisco VoIP Phones and IM Network Engineer

    Progent's Cisco CCIE-certified networking experts can provide high-level support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server failover systems.

  • Microsoft SharePoint 2013 Outsourcing San Fernando Valley San Fernando Valley Emergency Network Consulting SharePoint Server 2013
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  • Network Engineer IOS XR Software
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    Cisco has designed an extensive array of routers including appliances designed to provide the protection, bandwidth, and availability demanded by organizations ranging from small businesses to global enterprises. Cisco routers include support for redundancy, transparent failthrough, and redundant power for improved reliability and system uptime. Progent can help you select and integrate Cisco routers to build a reliable foundation for your network and to make it economical to grow as you add new users, open new offices, install new services, extend your network to clients and partners, and manage a more mobile workforce. Progent offers expertise in a range of routers based on Cisco's IOS operating system, including the Cisco 800 family of small office VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 2900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for the network core, plus legacy 2500 and 2700 Routers.

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    Exchange 2013 Active Directory Computer Consultant

    Microsoft Exchange 2013 includes significant improvements to the functionality of Microsoft Exchange 2010 and introduces powerful new features plus a redesigned architecture. These enhancements favorably impact key facets of IT including manageability, availability, compliance, cost of ownership, teamwork, extensibility, throughput, compatibility, and productivity. Progent's certified Exchange 2013 consulting experts can assist your organization to understand the possible advantages of upgrading to Microsoft Exchange Server 2013, design an efficient validation and deployment plan, and train your IT staff to maintain your Microsoft Exchange Server 2013 environment. Progent also offers affordable remote consulting and support and management services for Exchange Server 2013.

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    The experience of Progent's certified Windows Server consulting team, with an average of more than 11 years of work in Microsoft integration, assures you success in identifying the edition and set up of Windows 2003 Server that matches best with your company's strategy. Progent can also help you with designing, installing, administering and supporting sophisticated information technology solutions based on Microsoft Windows Server 2003, and can assist your migration from Windows 2000 Server or Windows NT.

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    Progent wants to find staff-level, solutions-driven Microsoft certified consultants with Microsoft Certified Systems Engineer certification; Cisco certified network engineers who have Cisco CCNP or CCIE certification; security consultants with CISSP or CISM or equivalent security credentials; and high-end system design experts with a background in mobile solutions, wireless networking, high availability, disaster recovery, information protection, and VMware. Progent also is looking for professionals who can join our team of helpdesk support specialists and remote troubleshooting professionals. In addition, Progent is hiring experienced managers able to operate effectively in our fast-paced, virtual office culture.

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    Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner and more secure Active Directory implementation. Both options also provide the long-term benefits of advanced remote network monitoring and management technology. These benefits can include easier management, improved compliance with information security standards, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime.

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    Progent's Microsoft-certified experts have two decades of background providing electronic messaging and unified email/telephony solutions for companies. Progent provides affordable Exchange Server support services to enhance email security and virus defense, provide high availability email, and facilitate remote and wireless email access. Progentís Microsoft Exchange consulting and support offerings can aid you in planning and deploying a Microsoft Exchange update or a move from a legacy SMPT system or older Microsoft Exchange software such as Exchange 5.5 to Exchange Server 2010.

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    Progentís Wireless Consulting Services provide a fast, economical option for businesses of all sizes to integrate, manage and repair the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to design and install hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For wireless email and web-based applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.

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    Cisco's wireless IP phones are hardened wireless handsets designed for professionals who are on the move within office, warehouse, health-care or other environments where IT management wants portable phones that provide more administrative control, security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) style of mobile communications. Creating solutions with Cisco's wireless IP phones usually demands that IT teams configure and optimize many key pieces of your Wi-Fi infrastructure such as APs, switches, wireless LAN controllers, and management tools. Progent's certified experts offer online and on-premises assistance to help your organization create and administer a Cisco wireless IP phone deployment by delivering integration services that can range from debugging the configuration of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing services for updating the wireless architecture of a campus.

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    For businesses with a mix of Apple Mac and Windows computers, there are two popular solutions for running Microsoft Windows-only software on an Apple Mac: an external connection to an actual Windows computer or local simulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Mac enables you to connect a Mac to a remote Microsoft Windows-based computer to run Microsoft Windows programs and access system resources. Microsoft's Virtual PC for Apple Mac simulates Windows on a Mac computer so that you can use Windows programs locally. Progent's macOS and Mac OS X technology consultants can assist you to maintain these solutions for using Windows programs on your Macs and can also help you to evaluate and configure third-party products for Microsoft Windows platform simulation.

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    Progent's Citrix-certified engineers can help your company to evaluate the business advantages of XenServer and other Citrix products, and can help you to design, test, implement, troubleshoot, and maintain a Citrix XenServer solution. Progent can in addition analyze your current Citrix technology deployment and help you to enhance resource utilization, responsiveness, protection, uptime, and recoverability.

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  • Moonlight Network Consultant Contractor Jobs
    Cisco Consulting Job

    If you are a network engineer with technical support experience, teaming with Progent and working for Progent's clients will expand your abilities via interaction with Progent's staff of motivated, high-output consultants. Progent's focus on providing IT expertise and computer support to small and midsize companies will offer you the opportunity to consult closely with decision makers and add tangibly to the growth of exciting companies. Also, Our virtual office network offers the most advanced technology for remote support and wireless connectivity to help you to come up with speedy fixes when you troubleshoot mission-critical problems.

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  • Citrix XenDesktop VDI Integration
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    For Windows desktop and application virtualization, Progent can provide the expertise of a Citrix XenDesktop consultant who can assist you to plan a XenDesktop environment that maximizes the business value of your IT network; integrate XenDesktop software with your servers, end-user computers, and peripherals; upgrade your older desktop virtualization software to the latest releases of XenDesktop; and deliver comprehensive online technical support. Progent can also instruct your IT staff to follow best practices to manage XenDesktop effectively.

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