Expanding your remote workforce may have a major impact on network infrastructure, security/compliance, and company processes. Progent has two decades of background assisting businesses of all sizes to plan, deploy, administer, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Glendale organization to pick the right tools and follow best practices in building and maintaining a secure virtual ecosystem for teleworkers that promotes collaboration and delivers maximum business value. Progent offers support services that go from on demand expertise for getting you past occasional technical bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Glendale, Arizona companies to with any facet of creating a high-performing work-at-home ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk outsourcing, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Services for At-Home Workers
An emergency, company-wide switchover to a teleworker business model, which could be the result of an epidemic or as a component of a disaster recovery/business continuity plan, can overwhelm even the most efficient internal Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or expand their Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide network of online IT support experts along with enterprise-class trouble ticketing and tracking technology to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC technical support from service requests through trouble ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to track or revise the status of their active trouble tickets, enter information, and upload screen captures and attachments. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Augmentation Service enables you to augment your current Call Desk organization by splitting delivery of Support Desk support services transparently between your regular IT support personnel and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's shared Support Desk service uses a collective support solution based on the leading PSA platform for handling service requests and ticketing, establishing responsibility, tracking progress, and producing management reports. For details about how Progent's Support Desk Augmentation Services can enable your company to provide world-class IT support to your teleworkers, see Progent's Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient telecommuter solution for your Glendale, Arizona company, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Office 365 Exchange Online allows you to utilize cloud-resident servers, mailboxes and other Exchange components to reduce hardware costs and administrative hassle. You can configure Office 365 Exchange Online to run all your mailboxes, or you can run a hybrid architecture that combines on-premises as well as cloud-resident mailboxes. Progent's Microsoft-certified consulting experts offer affordable remote technical support to help your small businesses to assess the benefits of Office 365 Exchange Online, design a network topology that fits your functional requirements and budget, implement an efficient move from your current Exchange system to one that includes Office 365 Exchange Online, train your management team and end users, and provide as-needed consulting and troubleshooting.

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    VMware's NSX network virtualization platform enables you to build entire networks in software. NSX allows virtual networks to be deployed instantly and administered with a high degree of automation regardless of the hardware used by the basic IP network. VMware Site Recovery Manager allows automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also permits non-intrusive testing for site recovery, upgrades and fixes and can produce reports to verify full service restoration, validate SLAs and prove DR compliance. When integrated with VMware's NSX network virtualization platform, VMware SRM can quickly restore the complete virtualized network topology at the recovery datacenter. Progent offers the support of a VCDX certified VMware NSX consultant and VMware SRM system architect to help you to design, deploy, test and maintain a DR solution based on VMware SRM and VMware NSX.

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    Progent can provide access to a veteran specialist with years of experience installing, maintaining, and upgrading video conferencing platforms from top-tier vendors including Cisco, TANDBERG, Polycom, and LifeSize. Progent can coordinate with your internal network management group, your Internet Service Provider, and your telepresence platform vendor to assist your company maximize the business value of your telepresence ecosystem.

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    Cisco Unified Communications Manager (Unified CM), originally branded CallManager, operates as the foundation of Cisco's communications and collaboration platform. Cisco Unified CM and Unified CM Express (CME) offer a modern IP-PBX by integrating with unified messaging applications like Cisco Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact center. Progent's Cisco-certified network consultants can deliver effective and budget-friendly online and onsite support to assist organizations of any size to create and maintain Unified CM ecosystems by providing Cisco Unified Communications Manager configuration and troubleshooting consulting services that add maximum business value. Progent's consultants can assist with any aspect of CUCM support and troubleshooting in areas such as integrating Voice over IP phones and Video phones, reviewing dial plans, setting up SIP connections and PSTN calling, deploying Cisco ISR routers with CUBE support, creating UCS server failover solutions for survivability, capacity planning, and integration with Microsoft Exchange Server and Skype for Business.

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    important features of Microsoft Dynamics GP/Great Plains accounting include a modular design that lets you buy only the functionality you require, a standards-based foundation built on Microsoft technologies to secure your investment and provide a tightly integrated environment, advanced reporting capabilities that allow you to monitor all operations, income and expenses and sales trends, integration with Microsoft Office to speed access to business data, the capability to process data from almost any db software or desktop application into Microsoft Dynamics GP/Great Plains, and an open architecture that makes it possible to develop custom programs. Progent can show you how to set up and maintain a reliable, protected server and communications infrastructure to support Dynamics GP/Great Plains, and can provide experienced GP support professionals to show you how to turn the powerful features of Dynamics GP accounting into a high-value business solution.

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    Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small or mid-size organization's servers in an environment that gives the maximum degree of availability and expandability and is also simple to migrate to another host. ProSight Virtual Hosting and management services are based upon proven virtualization architectures that enable small and midsize businesses with multi- platform environments to save dramatically on the costs of capital equipment, system maintenance, and network administration while benefiting from world-class reliability and an unprecedented level of vendor flexibility.

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    Progent's Jabber consultants offer online or on-premises support to assist organizations of any size to plan, implement, manage, update or debug Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent can provide advanced expertise for all the technologies that go into creating an end-to-end Cisco Jabber collaboration solution including Cisco network appliances and management tools, Microsoft Office apps, Windows and Mac desktops, Apple iOS and Google Android smartphones and tablets, SIP interfaces, WiFi networks, security and compliance, cloud computing, telepresence systems, PBX systems, business continuity, and other components of a modern collaboration ecosystem.

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  • GIAC Security Audit Professional
    GIAC Firewall Network Install

    GIAC was established in 1999 to validate the knowledge of computer security experts. GIAC certifications are acknowledged by businesses and government organizations throughout the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer expertise with all of the network security services addressed within GIAC certification including auditing network vulnerability, security incident management and response, intrusion detection, web services security and security information and event management (SIEM) solutions.

  • Technology Consulting Microsoft Dynamics GP ERP Dynamics GP/Great Plains Features Remote Troubleshooting

  • SBS 2003 Consultant Services
    Immediate Microsoft Small Business Server Specialists

    Microsoft Small Business Server (SBS) is a low-cost suite of essential servers that provides the basis for a feature-rich but manageable information. The technical demands of the Microsoft .NET products bundled with Microsoft Small Business Server calls for a computer support expert with real-world background designing and integrating seamless, end-to-end business technology environments. Progent's Small Business Server consultants have an average of over a decade of experience supporting computer systems built on Microsoft products. This expertise ensures you results in installing, administering, and maintaining IT solutions that include the SBS Server package of servers and productivity software.

  • Dallas Fort Worth Metroplex Glendale At Home Workforce Call Desk Augmentation Consultants
  • Telecommuters Consulting near me in Glendale - Integration Consulting and Support Services Garland Remote Workforce Glendale Consultants - Integration Consulting
  • Telecommuting Jobs Contract Microsoft Consultant Contract Job Opportunities Cisco Certified
  • Top Quality Firepower Management Center Online Support Cisco Firepower NGFW Firewalls Technology Consulting
  • Top Quality Small Office Professionals Small Office Problem Resolution

  • Microsoft Exchange Server 2016 Upgrade Planning IT Consultants
    Exchange 2016 Migration Integration Services

    Progent can assist your business in all phases of your migration to Exchange 2016 including designing HA system topology for an on-premises, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V design; specifying storage requirements for your VMs, databases and logs; setting up hardware load balancing (HLB) for fault-tolerant client access services; planning, building and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; providing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

  • Top Ranked Technology Professional External Network Security Inventory Wireless Security Inventory Engineers
  • Top Ranked Ubiquiti XG switch Consultancy Specialists Ubiquiti UniFi Security Gateway
  • Top Rated New Hampshire Internet Networking Consultants After Hours Tennessee Network Support Technician

  • Microsoft Certified Online Support SharePoint Portal Server
    SharePoint IT Consultants

    Progentís Microsoft-certified experts can provide businesses of all sizes consulting, troubleshooting, and development services for SharePoint Server and SharePoint Online. SharePoint is an enterprise platform that uses web technology for intelligently connecting people, teams and information. SharePoint provides a common location for your employees or clients to connect to, organize, distribute and interact with useful information, documents, and software and to interact with one another. SharePoint enables quicker and better decisions, more efficient sharing across groups and more economical business processes. Windows SharePoint Services connect workers, clients, teams and projects with the information theyíve created in a way that makes data convenient to find, download and apply. Progent's SharePoint experts can assist your organization to support your existing SharePoint environment or upgrade to the current release of SharePoint Server or to SharePoint Online.

  • 24x7 Glendale Remote Workers Help Desk Augmentation Consulting Dallas County
  • Top VPN IT Services Cisco Experts Cisco VPN Computer Engineer

  • SQL 2008 Network Consultant
    After Hours Microsoft SQL 2008 Technical Consultant

    Microsoft SQL Server 2008 delivers powerful, standardized tools to IT experts as well as to network users, reducing the complexity of creating, integrating, administering, and accessing company data and analytical programs on platforms ranging from mobile devices to enterprise information networks. The complexity and integration requirements of Microsoft SQL Server 2008 require an IT consulting firm with real-world expertise and broad knowledge in designing and building information-based, end-to-end business IT solutions. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work involving Microsoft technology, ensures you success in designing, deploying and managing Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET environment.

  • At Home Workforce Glendale Assistance - Call Desk Solutions Consulting Garland, TX
  • UNIX Consultancy Sun Solaris Specialists
  • Urgent MongoLock ransomware protection and recovery Professional ransomware vulnerability audit Engineers
  • Urgent PIX Support and Help Cisco Certified Expert PIX Firewall Migration Network Engineer
  • VMM 2016 Management Server Support and Help Microsoft Certified Expert SCVMM 2016 and VMware ESXi Remote Troubleshooting

  • Dynamics GP/Great Plains Online Consulting
    Microsoft Dynamics GP ERP Support and Help

    Key features of Microsoft Dynamics GP/Great Plains software include a modular structure that lets you buy just the components you require, a standards-based foundation based on Microsoft technologies to safeguard your investment and provide a highly integrated environment, enhanced reporting services that allow you to track all operations, income and expenses and sales patterns, integration with Microsoft Office to enable access to business information, the capability to process information from almost any db software or desktop software into Microsoft GP/Great Plains, and an open architecture that makes it possible to create custom applications. Progent can help you set up and support a reliable, secure server and communications infrastructure to support Dynamics GP/Great Plains, and can provide experienced GP consultants to help you convert the powerful features of Dynamics GP business accounting software into a high-value business management solution.

  • VMware vCloud Director vCD Consulting Services Engineers VMware VCDX
  • WSUS Consulting Services 24-7 WSUS Consultancy
  • Walnut Creek California Career Opportunities Computer Consulting Microsoft MCP Consultant Telecommute Jobs
  • Windows 8.1 Backup and Restore Help and Support System Repair Windows 8.1 Client Hyper-V

  • Online Consulting Threat Management Gateway
    Online Troubleshooting Forefront TMG Firewall

    Microsoft Forefront Threat Management Gateway 2010 builds on the powerful security capabilities of Internet Security and Acceleration Server 2006 and provides a easily administered Internet gateway that delivers a one-server platform for an array of security functions such as an multi-layer firewall, URL monitoring and filtering, antimalware, intrusion protection, reputation services, Virtual Private Network control, plus HTTP and HTTPS inspection. Forefront Threat Management Gateway 2010 includes comprehensive web security logging and reporting capabilities, allows custom reports generated by Microsoft SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be installed as a virtual machine to cut costs and improve availability. Progent's Microsoft consultants can help your company to design and execute test and production deployments; interface Forefront Threat Management Gateway with Windows Server 2008 R2, AD, Microsoft SQL Server, Microsoft Exchange Server, and Microsoft SharePoint 2010; set up Microsoft Forefront Threat Management Gateway to operate on a virtual server with Windows Hyper-V; and deliver continuing support and repair services. Progent can also help your organization to upgrade smoothly to Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.

  • Windows SBS 2008 Technology Professional Emergency Microsoft SBS 2008 Consulting
  • Windows Server 2012R2 Hyper-V Technology Consulting Services Windows Server 2012R2 Technology Consulting
  • Windows Server 2016 Scale Out Clusters Engineer Microsoft Certified Partner IT Consultants Windows Server 2016 and System Center
  • Wireless Security Consulting Services Wireless Security Services
  • Word Remote Support Services Excel Design Firms

  • Microsoft Activesync Professionals
    Smartphone Onsite Technical Support

    Progentís professionals offer experience in multiple disciplines related to mobile networking including network infrastructure, Activesync, wireless protection, wireless email, Microsoft Windows Mobile, RIM Blackberry, and wireless software programming. Progent's certified consultants can save your business work and expense by applying their wireless background to show you how to choose and configure mobile access technologies that make sense for your business. Progent can also optimize your network infrastructure so that wireless handhelds work more reliably.

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  • Work from Home Employees Consultants - Glendale - Backup/Restore Technology Consulting and Support Services Garland Texas Teleworkers Consultants nearby Glendale - Backup Technology Consultants Garland, TX

  • Malware Forensics Support and Setup
    Top ProSight Ransomware Recovery IT Consultants

    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the entire threat progression including protection, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats.

  • iPhone and Outlook integration Consulting Remote iPad integration Computer Consulting
  • wi-fi controller Onsite Technical Support wireless LAN controller Network Consultant
  • wireless IP phone integration Technical Consultant wireless IP phones and Meraki APs IT Services

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