Enlarging your at-home workforce can have a significant impact on IT architecture, cybersecurity, and company culture. Progent has two decades of experience assisting businesses of all sizes to design, deploy, administer, tune, and debug IT environments that incorporate work-from-home employees. Progent can help your Glendale company to select the appropriate tools and adhere to leading practices in building and maintaining a safe virtual ecosystem for telecommuters that facilitates teamwork and returns maximum business value. Progent offers services ranging from as-needed guidance for helping you over challenging IT roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can assist Glendale, Arizona companies to succeed with any facet of creating a high-functioning work-from-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, helpdesk services, cybersecurity, data protection solutions, and streamlined management.

Help Desk Call Center Support for At-Home Workers
An emergency, enterprise-wide changeover to a teleworker workforce, which could be driven by an epidemic or as part of a disaster recovery/business continuity plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or expand their Call Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Call Center services utilize Progent's nationwide team of online technical support specialists combined with world-class trouble ticketing and tracking technology to provide an economical, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC support from initial help requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to track or update the status of their current trouble tickets, add details, and append screen captures and attachments. Support services are delivered at a significant discount off Progent's normal Level 1 technical service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Desk Augmentation Service enables your company to supplement your existing Call Desk organization by splitting delivery of Help Desk Call Center support services seamlessly between your in-house IT support staff and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collective support solution utilizing the leading PSA platform for handling service requests and ticketing, assigning responsibility, monitoring progress, and producing reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your company to deliver world-class technical support to your at-home workforce, see Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining a productive work-from-home environment for your Glendale, Arizona company, call 1-800-993-9400 or visit Contact Progent.