Enlarging your telecommuter workforce can have a major impact on IT architecture, cybersecurity, and company workflows. Progent has 20 years of experience assisting SMBs to design, deploy, manage, optimize, and debug IT networks that support at-home workers. Progent can assist your Glendale organization to pick the right tools and adhere to leading practices in building and maintaining a safe virtual office ecosystem for telecommuters that promotes collaboration and delivers maximum value. Progent can provide services that go from as-needed expertise for getting you over occasional technical bottlenecks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Glendale, Arizona businesses to with any aspect of building a high-functioning telecommuting environment by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk services, security and compliance, data protection solutions, and streamlined management.

Help Desk Call Center Services for Teleworkers
An emergency, enterprise-wide switchover to a from-home business model, which could be motivated by an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed internal Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk services utilize Progent's extensive network of online technical support experts along with world-class trouble ticketing and follow-up software to provide an economical, modern Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC support from initial help requests through ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or edit their current trouble tickets, enter details, and upload screen captures or relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 technical support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to deal with advanced problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Supplemental Service enables your company to expand your existing Help Desk Call Center team by splitting responsibilities for Help Desk support transparently between your in-house support organization and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's co-managed Call Center service uses a co-sourcing support solution utilizing the number one professional services automation platform for managing service requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. For details about how Progent's Help Desk Call Center Augmentation Services can help your company to provide best-in-class desktop support to your at-home workforce, see Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing a productive work-from-home solution for your Glendale, Arizona organization, call 1-800-993-9400 or refer to Contact Progent.