Enlarging your at-home workforce can have a significant impact on network infrastructure, cybersecurity, and corporate processes. Progent has two decades of background helping small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Glendale company to pick the right technologies and adhere to leading practices in building and operating a safe virtual office solution for teleworkers that promotes teamwork and returns top business value. Progent offers services that go from on demand expertise for getting you over challenging IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can assist Glendale, Arizona companies to succeed with any facet of building a high-functioning work-from-home ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk services, security monitoring, data protection solutions, and streamlined management.
Help Desk Call Center Services for Telecommuters
A rapid, enterprise-wide transition to a teleworker workforce, which could be the result of an epidemic or as an element of a business continuity preparedness plan, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk services make it possible for businesses to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk support services utilize Progent's extensive network of online technical support specialists combined with world-class ticketing and follow-up software to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC support from help requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to check or update the status of their current tickets, enter details, and append screen captures or attachments. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to resolve advanced issues. To learn more, see Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Support Desk Supplemental Service allows your company to augment your existing Support Desk team by splitting delivery of Help Desk support seamlessly between your regular support staff and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's shared Call Center service is based on a collective support solution based on the leading PSA platform for managing help requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. To learn how Progent's Help Desk Augmentation Services can help your business to provide world-class technical support to your at-home employees, see Progent's Support Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive work-from-home environment for your Glendale, Arizona business, call 1-800-993-9400 or go to Contact Progent.