Expanding your remote workforce can have a major effect on IT infrastructure, cybersecurity, and company processes. Progent has 20 years of background assisting businesses of all sizes to design, configure, manage, tune, and debug IT networks that incorporate at-home workers. Progent can help your Guadalajara company to select the appropriate technologies and follow best practices in building and maintaining a safe virtual solution for teleworkers that promotes collaboration and returns maximum business value. Progent can provide services ranging from on demand guidance for getting you past challenging IT bottlenecks to full project management to help you successfully complete mission-critical initiatives.

Progent can help Guadalajara, Jalisco businesses to succeed with any facet of building a high-performing work-at-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk outsourcing, data security, backup/restore solutions, and centralized management.

Help Desk Call Center Support for At-Home Workers
A fast, organization-wide changeover to a from-home business model, which could be motivated by a pandemic or as part of a business continuity plan, can overwhelm even a high-performing in-house Call Center. Progent's Help Desk services make it possible for businesses to outsource or supplement their Support Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services utilize Progent's nationwide team of online IT support experts combined with world-class trouble ticketing and follow-up technology to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 desktop support from initial help requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to check or revise their active tickets, add details, and append screenshots or relevant files. Support services are provided at a significant price reduction off Progent's normal Level 1 desktop support charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to deal with advanced problems. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Center Supplemental Service enables you to supplement your current Call Desk staff by splitting responsibilities for Help Desk Call Center support services seamlessly between your regular support personnel and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service is based on a collective support model utilizing the number one professional services automation platform for managing service requests and ticketing, establishing ownership, monitoring progress, and generating management reports. To find out how Progent's Support Desk Supplementation Services can help your company to provide world-class technical support to your telecommuters, visit Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive telecommuter environment for your Guadalajara, Jalisco organization, call 1-800-993-9400 or go to Contact Progent.