Enlarging your telecommuter workforce may have a major effect on network architecture, cybersecurity, and company processes. Progent has two decades of background helping SMBs to design, configure, administer, optimize, and troubleshoot IT environments that support a remote workforce. Progent can help your Manhattan Beach organization to pick the appropriate tools and adhere to leading practices in building and operating a secure virtual ecosystem for teleworkers that promotes teamwork and returns top business value. Progent offers services ranging from on demand expertise for getting you past occasional technical roadblocks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Manhattan Beach, California businesses to succeed with any aspect of building a high-performing work-at-home ecosystem by providing infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, security and compliance, backup/restore solutions, and centralized management.

Help Desk Support for Teleworkers
A fast, enterprise-wide transition to a from-home workforce, which might be driven by a pandemic or as a component of a business continuity plan, can overstretch even a well-staffed in-house Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk support services leverage Progent's nationwide team of online technical support specialists combined with enterprise-class ticketing and follow-up technology to provide an economical, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from initial help requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows teleworkers to check or edit the status of their current tickets, add details, and upload screen captures and attachments. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to deal with complex problems. To learn more, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Augmentation Service allows your company to expand your existing Support Desk team by splitting delivery of Call Center services seamlessly between your regular support personnel and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's co-managed Help Desk service uses a collaborative support model utilizing the leading professional services automation (PSA) tool for handling service requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. To learn how Progent's Call Center Supplementation Services can help your business to provide world-class technical support to your telecommuters, see Progent's Call Center supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining a productive telecommuter environment for your Manhattan Beach, California business, call 1-800-993-9400 or refer to Contact Progent.