Expanding your telecommuter workforce may have a significant effect on network infrastructure, security, and corporate culture. Progent has 20 years of background assisting businesses of all sizes to plan, configure, manage, tune, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Manhattan Beach organization to select the appropriate tools and adhere to best practices in creating and operating a safe virtual solution for teleworkers that promotes teamwork and delivers top value. Progent can provide services ranging from as-needed expertise for getting you over challenging technical roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent can help Manhattan Beach, California companies to succeed with any aspect of building a high-functioning work-from-home ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk services, security and compliance, data protection solutions, and streamlined management.
Help Desk Support for Teleworkers
A rapid, enterprise-wide transition to a telecommuter workforce, which might be activated by a pandemic or as an element of a disaster recovery/business continuity process, can overstretch even a high-performing internal Call Center. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center services.
- Progent's Standard Help Desk Call Center support services utilize Progent's nationwide team of remote IT support specialists combined with enterprise-class ticketing and follow-up technology to provide an economical, modern Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 PC support from help requests to ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to monitor or update the status of their active trouble tickets, enter details, and append screenshots or relevant files. Support services are delivered at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to deal with advanced issues. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Support Desk Augmentation Service allows you to augment your existing Support Desk team by sharing responsibilities for Call Center support seamlessly between your in-house IT support staff and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collaborative support solution based on the number one PSA tool for managing help requests and ticketing, establishing responsibility, tracking progress, and producing management reports. For information about how Progent's Support Desk Augmentation Services can help your company to deliver best-in-class technical support to your telecommuters, refer to Progent's Help Desk Call Center augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing a productive work-from-home solution for your Manhattan Beach, California company, call 1-800-993-9400 or refer to Contact Progent.