Enlarging your telecommuter workforce may have a major effect on IT infrastructure, cybersecurity, and corporate culture. Progent has 20 years of background helping businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Manhattan Beach organization to pick the right technologies and follow leading practices in building and operating a secure virtual ecosystem for telecommuters that promotes teamwork and returns maximum business value. Progent offers support services that go from as-needed expertise for getting you over occasional technical roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist Manhattan Beach, California businesses to with any facet of building a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk augmentation, endpoint security, backup/restore solutions, and unified management.

Help Desk Support for At-Home Workers
An emergency, organization-wide transition to a teleworker business model, which could be motivated by an epidemic or as part of a business continuity process, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk services allow organizations of any size to outsource or expand their Call Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Center support services utilize Progent's extensive team of remote technical support specialists along with enterprise-class ticketing and tracking technology to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC technical support from service requests through ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or edit the status of their current trouble tickets, add details, and upload screenshots and relevant files. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT experts to deal with complex problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Center Supplemental Service enables your business to augment your current Call Desk staff by sharing responsibilities for Support Desk support services transparently between your in-house IT support organization and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's shared Call Center service is based on a collaborative support solution utilizing the number one professional services automation tool for handling help requests and ticketing, assigning responsibility, monitoring progress, and producing management reports. To find out how Progent's Call Desk Supplementation Services can enable your business to deliver best-in-class technical support to your from-home workers, go to Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing a productive telecommuter solution for your Manhattan Beach, California organization, phone 1-800-993-9400 or refer to Contact Progent.