Expanding your remote workforce may have a significant impact on IT infrastructure, security/compliance, and company processes. Progent has 20 years of background assisting businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Miami company to pick the appropriate technologies and follow best practices in building and maintaining a safe virtual solution for teleworkers that promotes teamwork and delivers top value. Progent can provide support services that go from on demand expertise for getting you over challenging IT roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent can help Miami, Florida businesses to succeed with any aspect of building a high-functioning work-at-home environment by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk services, endpoint security, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Teleworkers
A fast, organization-wide switchover to a teleworker business model, which might be the result of a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even the most efficient in-house Help Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Call Desk support services leverage Progent's extensive team of online technical support specialists along with world-class ticketing and follow-up technology to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from initial help requests through ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to check or revise the status of their active trouble tickets, add details, and upload screen captures and relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. For more information, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Desk Supplemental Service allows your business to expand your current Support Desk staff by sharing delivery of Help Desk support seamlessly between your in-house IT support personnel and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service uses a co-sourcing support solution utilizing the number one PSA tool for handling help requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. To learn how Progent's Help Desk Augmentation Services can help your business to provide world-class technical support to your from-home workers, visit Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive telecommuter solution for your Miami, Florida business, call 1-800-993-9400 or refer to Contact Progent.

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