Expanding your remote workforce can have a major impact on IT infrastructure, security, and company processes. Progent has 20 years of background assisting small and mid-size businesses to plan, deploy, manage, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Miami company to select the appropriate tools and follow leading practices in building and operating a safe virtual office ecosystem for teleworkers that facilitates teamwork and returns maximum business value. Progent offers support services ranging from as-needed expertise for helping you over challenging technical roadblocks to full project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Miami, Florida companies to with any aspect of creating a high-performing work-at-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk services, security monitoring, backup/restore solutions, and unified management.

Help Desk Call Center Services for Remote Workers
An emergency, enterprise-wide transition to a teleworker workforce, which could be motivated by an epidemic or as a component of a disaster recovery process, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Help Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center services leverage Progent's nationwide team of remote technical support specialists combined with enterprise-class trouble ticketing and tracking software to provide an economical, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop support from initial service requests to trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to check or revise the status of their current tickets, enter information, and append screen captures and attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support specialists to resolve advanced problems. For more information, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Supplemental Service enables you to augment your current Call Center staff by sharing responsibilities for Help Desk support seamlessly between your regular support organization and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's co-managed Call Center service is based on a collaborative support solution utilizing the number one professional services automation (PSA) tool for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your company to deliver world-class technical support to your at-home employees, go to Progent's Support Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Miami, Florida business, phone 1-800-993-9400 or refer to Contact Progent.