Expanding your at-home workforce may have a major effect on network infrastructure, security/compliance, and company culture. Progent has 20 years of experience assisting small and mid-size businesses to design, configure, administer, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Miami organization to select the right technologies and follow best practices in creating and operating a safe virtual ecosystem for teleworkers that facilitates teamwork and delivers top value. Progent offers services ranging from on demand guidance for helping you past challenging technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent can help Miami, Florida organizations to succeed with any facet of creating a high-functioning work-from-home environment by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, data security, data protection solutions, and unified management.
Help Desk Services for At-Home Workers
A fast, company-wide transition to a from-home business model, which could be motivated by an epidemic or as an element of a business continuity process, can overwhelm even the most efficient in-house Call Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Desk support services leverage Progent's nationwide network of online technical support experts combined with world-class ticketing and follow-up software to provide an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from initial service requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to check or revise their active tickets, enter information, and upload screen captures or relevant files. Desktop support services are provided at a significant discount off Progent's normal Level 1 technical service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. To learn more, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Call Center Supplemental Service enables you to augment your current Call Center team by sharing delivery of Support Desk support services seamlessly between your regular support staff and Progent's nationwide team of PC support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service uses a collaborative support solution based on the leading professional services automation platform for handling help requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. To find out how Progent's Support Desk Augmentation Services can enable your business to deliver best-in-class desktop support to your at-home employees, visit Progent's Call Desk supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing an efficient telecommuter solution for your Miami, Florida organization, phone 1-800-993-9400 or refer to Contact Progent.