Enlarging your at-home workforce may have a major effect on network infrastructure, security, and company processes. Progent has two decades of experience assisting businesses of all sizes to plan, configure, manage, optimize, and troubleshoot IT environments that support at-home workers. Progent can assist your Miami company to select the right tools and follow best practices in creating and maintaining a safe virtual office solution for telecommuters that promotes teamwork and delivers maximum business value. Progent can provide services ranging from as-needed expertise for getting you over challenging technical bottlenecks to full project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can help Miami, Florida businesses to succeed with any aspect of creating a high-functioning remote work ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, cybersecurity, data protection solutions, and centralized management.

Help Desk Call Center Support for Remote Workers
A sudden, organization-wide changeover to a from-home workforce, which could be the result of an epidemic or as part of a business continuity plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Support Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk services leverage Progent's nationwide team of remote IT support experts combined with enterprise-class ticketing and tracking technology to offer an economical, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 desktop support from help requests through ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows from-home workers to monitor or update the status of their current tickets, enter information, and upload screen captures or relevant files. Support services are provided at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to deal with complex problems. To find out more, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Augmentation Service allows you to expand your existing Help Desk team by splitting delivery of Support Desk support seamlessly between your regular support personnel and Progent's extensive team of PC support engineers and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support solution based on the number one PSA tool for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. To find out how Progent's Call Center Augmentation Services can help your company to deliver best-in-class technical support to your teleworkers, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing a productive telecommuter solution for your Miami, Florida business, phone 1-800-993-9400 or refer to Contact Progent.