Expanding your at-home workforce may have a major effect on IT infrastructure, security, and company culture. Progent has 20 years of experience assisting SMBs to plan, deploy, manage, tune, and debug IT environments that incorporate at-home workers. Progent can help your Miami company to pick the appropriate technologies and adhere to leading practices in building and operating a safe virtual ecosystem for telecommuters that promotes teamwork and returns top value. Progent offers services that go from as-needed guidance for helping you over challenging technical bottlenecks to full project management to help you successfully complete mission-critical initiatives.

Progent can help Miami, Florida businesses to succeed with any aspect of creating a high-performing telecommuting ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, security monitoring, backup/restore solutions, and unified management.

Help Desk Call Center Services for Remote Workers
A rapid, organization-wide changeover to a from-home business model, which might be motivated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed internal Call Center. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Call Desk with Progent's online Technical Response Center team.

  • Progent's Standard Call Desk services leverage Progent's extensive team of remote technical support specialists combined with world-class trouble ticketing and follow-up technology to provide an economical, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 PC support from initial help requests through ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or update their current trouble tickets, add details, and upload screen captures or attachments. Technical support services are provided at a significant price reduction off Progent's normal Level 1 desktop service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Desk Supplemental Service allows your company to supplement your existing Call Desk staff by splitting delivery of Support Desk support services transparently between your regular IT support personnel and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service is based on a collaborative support model utilizing the leading PSA tool for handling service requests and ticketing, establishing ownership, monitoring progress, and generating reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your business to deliver best-in-class desktop support to your teleworkers, refer to Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient work-from-home solution for your Miami, Florida organization, call 1-800-993-9400 or visit Contact Progent.