Expanding your at-home workforce can have a significant impact on IT infrastructure, security/compliance, and corporate culture. Progent has 20 years of background helping businesses of all sizes to plan, deploy, administer, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Oklahoma CIty company to select the right technologies and adhere to leading practices in creating and operating a secure virtual ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent offers support services that go from on demand expertise for helping you over occasional technical bottlenecks to full project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Oklahoma CIty, Oklahoma companies to with any aspect of creating a high-performing remote work environment by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, cybersecurity, data protection solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
A rapid, enterprise-wide switchover to a telecommuter business model, which might be motivated by an epidemic or as an element of a disaster recovery process, can overstretch even a well-staffed in-house Help Desk. Progent's Help Desk services make it possible for organizations to outsource or expand their Support Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk services utilize Progent's extensive team of remote technical support experts combined with world-class ticketing and tracking software to provide an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 desktop support from initial help requests through trouble ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables teleworkers to check or update their active trouble tickets, enter information, and append screenshots and relevant files. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to resolve complex problems. For details, see Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Supplemental Service enables your company to supplement your current Call Center organization by sharing responsibilities for Help Desk support services transparently between your in-house IT support organization and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a collaborative support solution utilizing the leading professional services automation tool for handling help requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. For details about how Progent's Help Desk Supplementation Services can enable your business to provide world-class desktop support to your at-home workforce, visit Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive telecommuter solution for your Oklahoma CIty, Oklahoma organization, phone 1-800-993-9400 or visit Contact Progent.