Expanding your telecommuter workforce can have a significant impact on IT infrastructure, security, and corporate culture. Progent has two decades of background assisting small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Oklahoma CIty organization to select the right tools and follow best practices in creating and maintaining a secure virtual office solution for telecommuters that facilitates teamwork and returns maximum value. Progent can provide support services that go from as-needed expertise for helping you over occasional technical bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent's consultants can help Oklahoma CIty, Oklahoma organizations to succeed with any aspect of building a high-performing work-at-home ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk services, security monitoring, backup/restore solutions, and unified management.
Help Desk Support for At-Home Workers
A sudden, organization-wide changeover to a from-home business model, which might be activated by a pandemic or as a component of a disaster recovery/business continuity plan, can overstretch even the most efficient in-house Call Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or supplement their Help Desk by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of remote IT support experts along with enterprise-class trouble ticketing and tracking software to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC technical support from initial service requests to ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to monitor or update their active trouble tickets, enter details, and upload screen captures and attachments. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve complex issues. To find out more, see Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Augmentation Service enables your company to supplement your existing Support Desk team by sharing responsibilities for Support Desk services seamlessly between your in-house support organization and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's shared Help Desk service uses a co-sourcing support model utilizing the number one professional services automation tool for managing service requests and ticketing, establishing responsibility, tracking progress, and generating reports. To find out how Progent's Call Desk Supplementation Services can enable your business to provide world-class IT support to your teleworkers, go to Progent's Call Center supplementation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining a productive work-from-home solution for your Oklahoma CIty, Oklahoma organization, call 1-800-993-9400 or go to Contact Progent.