Enlarging your telecommuter workforce may have a significant effect on network architecture, security, and company processes. Progent has two decades of background helping SMBs to design, deploy, manage, tune, and debug IT networks that support a remote workforce. Progent can help your Oklahoma CIty organization to pick the right technologies and follow best practices in building and operating a secure virtual solution for telecommuters that promotes teamwork and delivers maximum business value. Progent offers services ranging from on demand expertise for getting you past occasional IT bottlenecks to full project management to help you carry out mission-critical initiatives.

Progent can assist Oklahoma CIty, Oklahoma businesses to with any aspect of creating a high-functioning telecommuting ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk services, cybersecurity, data protection solutions, and unified management.

Help Desk Call Center Services for At-Home Workers
A rapid, company-wide transition to a telecommuter workforce, which could be driven by a pandemic or as a component of a business continuity plan, can overwhelm even the most efficient internal Call Center. Progent's Help Desk Call Center services allow organizations to outsource or supplement their Call Center with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Support Desk services utilize Progent's extensive team of remote technical support experts combined with enterprise-class ticketing and tracking technology to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop technical support from service requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to monitor or revise their current tickets, add details, and append screenshots or attachments. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to resolve complex problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Augmentation Service allows your company to augment your current Support Desk staff by splitting delivery of Call Center support seamlessly between your regular support organization and Progent's nationwide team of PC support engineers and subject matter experts. Progent's co-managed Call Center service uses a co-sourcing support solution based on the leading PSA platform for handling service requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. For details about how Progent's Call Center Supplementation Services can enable your business to deliver world-class desktop support to your teleworkers, refer to Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Oklahoma CIty, Oklahoma business, call 1-800-993-9400 or refer to Contact Progent.