Expanding your remote workforce may have a significant impact on IT architecture, security, and company culture. Progent has 20 years of experience assisting SMBs to plan, deploy, administer, optimize, and debug IT networks that incorporate a remote workforce. Progent can help your Oklahoma CIty organization to pick the right technologies and follow best practices in building and operating a safe virtual solution for telecommuters that facilitates collaboration and returns top value. Progent can provide support services that go from as-needed guidance for getting you over challenging technical bottlenecks to full project management to help you carry out mission-critical initiatives.
Progent's consultants can help Oklahoma CIty, Oklahoma businesses to succeed with any facet of creating a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, cybersecurity, backup/restore solutions, and centralized management.
Help Desk Support for Teleworkers
A rapid, company-wide changeover to a teleworker workforce, which could be activated by an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or expand their Call Center by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Center services leverage Progent's nationwide network of online IT support experts along with world-class ticketing and tracking technology to provide an affordable, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC technical support from initial help requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or revise the status of their active trouble tickets, enter details, and upload screenshots and relevant files. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to deal with advanced issues. For details, visit Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Center Augmentation Service allows you to expand your existing Help Desk Call Center organization by sharing responsibilities for Call Center support transparently between your in-house support staff and Progent's extensive team of desktop support engineers and subject matter experts. Progent's co-managed Call Center service uses a collective support solution utilizing the leading professional services automation (PSA) platform for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Help Desk Supplementation Services can help your company to deliver best-in-class technical support to your at-home workforce, go to Progent's Call Center supplementation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient telecommuter environment for your Oklahoma CIty, Oklahoma company, phone 1-800-993-9400 or refer to Contact Progent.