Expanding your telecommuter workforce may have a significant effect on IT infrastructure, security, and corporate processes. Progent has 20 years of experience helping SMBs to plan, deploy, manage, optimize, and debug IT environments that support a remote workforce. Progent can help your Oklahoma CIty company to select the appropriate technologies and follow best practices in creating and operating a secure virtual office ecosystem for teleworkers that facilitates teamwork and returns maximum value. Progent can provide services ranging from on demand expertise for helping you past occasional technical bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.
Progent can help Oklahoma CIty, Oklahoma businesses to succeed with any facet of creating a high-performing telecommuting ecosystem by delivering network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, cybersecurity, backup/restore solutions, and centralized management.
Help Desk Support for Remote Workers
An emergency, enterprise-wide switchover to a from-home workforce, which might be the result of a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Call Center with Progent's online Technical Response Center team.
- Progent's Standard Call Center services leverage Progent's extensive team of online IT support specialists along with world-class ticketing and tracking software to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC support from initial service requests to trouble ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or update their active trouble tickets, add details, and upload screenshots and relevant files. Desktop support services are provided at a substantial discount off Progent's normal Level 1 desktop support charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to deal with complex problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Supplemental Service enables your business to supplement your existing Help Desk organization by sharing responsibilities for Support Desk support services transparently between your regular IT support personnel and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's shared Help Desk Call Center service is based on a collective support model utilizing the number one professional services automation (PSA) platform for managing help requests and ticketing, assigning ownership, monitoring progress, and generating management reports. For information about how Progent's Help Desk Augmentation Services can enable your business to deliver best-in-class desktop support to your at-home workforce, visit Progent's Help Desk Call Center supplementation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Oklahoma CIty, Oklahoma company, phone 1-800-993-9400 or go to Contact Progent.