Oklahoma CIty Offsite Workforce Solutions Consulting Experts
Help Desk Solutions Consulting Experts
Expanding your telecommuter workforce may have a significant effect on IT infrastructure, security, and corporate processes. Progent has 20 years of experience helping SMBs to plan, deploy, manage, optimize, and debug IT environments that support a remote workforce. Progent can help your Oklahoma CIty company to select the appropriate technologies and follow best practices in creating and operating a secure virtual office ecosystem for teleworkers that facilitates teamwork and returns maximum value. Progent can provide services ranging from on demand expertise for helping you past occasional technical bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.
Progent can help Oklahoma CIty, Oklahoma businesses to succeed with any facet of creating a high-performing telecommuting ecosystem by delivering network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, cybersecurity, backup/restore solutions, and centralized management.
Help Desk Support for Remote Workers
An emergency, enterprise-wide switchover to a from-home workforce, which might be the result of a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Call Center with Progent's online Technical Response Center team.
- Progent's Standard Call Center services leverage Progent's extensive team of online IT support specialists along with world-class ticketing and tracking software to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC support from initial service requests to trouble ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or update their active trouble tickets, add details, and upload screenshots and relevant files. Desktop support services are provided at a substantial discount off Progent's normal Level 1 desktop support charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to deal with complex problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Supplemental Service enables your business to supplement your existing Help Desk organization by sharing responsibilities for Support Desk support services transparently between your regular IT support personnel and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's shared Help Desk Call Center service is based on a collective support model utilizing the number one professional services automation (PSA) platform for managing help requests and ticketing, assigning ownership, monitoring progress, and generating management reports. For information about how Progent's Help Desk Augmentation Services can enable your business to deliver best-in-class desktop support to your at-home workforce, visit Progent's Help Desk Call Center supplementation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Oklahoma CIty, Oklahoma company, phone
An index of content::
Cisco VoIP Phones and CallManager Online Consulting
Cisco IP phones Technical Support Services
Progent's CCIE-certified networking experts can provide advanced support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
Exchange 2003 Upgrade Computer Consultants
Microsoft Exchange 2003 Upgrade Configuration
Progent's Microsoft-certified engineers offer computer support and network consulting services for Exchange Server 2003, Windows 2003 Server, and for the entire family of Microsoft server platforms. Progent's upgrade, configuration, management, and troubleshooting services for Exchange Server 2003 include planning, installation, project management, onsite and off-site technical support, Help Desk Call Center support, certified security evaluation, and comprehensive IT outsourcing.
Cisco Certified Chief Information Officer Onsite Technical Support
CIO Network Engineer
Progent can provide small companies with an IT management expert who can function as a part-time CIO. This part-time Chief Information Officer can provide strategic direction to help you integrate sensible IT products to enhance business operations so they align more closely with your corporate goals. Your business can create and install a well conceived IT strategy without absorbing the expense of a full-time Chief Information Officer.
Hosting for Virtual Servers Engineer
Private Cloud Hosting Services Technology Professional
Progent's Private Cloud Hosting and Management service provides comprehensive hosting of a small organization's servers in an environment that gives the highest level of dependability and expandability and is also simple to move to any data center. Progent's Private Cloud Hosting options are based on proven virtualization platforms that enable small and midsize businesses with mixed- platform IT systems to economize dramatically on the expense of capital investments, system maintenance, and network management while achieving world-class fault tolerance and an unmatched level of vendor independence.
Computer Engineer Small Business WiFi
Integration Services Proxim
Progent’s Wireless Consulting Services provide a fast, affordable option for companies of any size to configure, manage, monitor and troubleshoot advanced wireless network technology. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to design and install appliances like Cisco's Aironet and Meraki access points and wireless network controllers. For wireless messaging and online business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
MOM 2007 Onsite Technical Support
Help and Support Comprehensive Event Management
Small to middle size companies can now get all the benefits of Operations Manager and also have quick access to Progent’s Microsoft certified network support professionals. With Progent's affordably priced IT support programs, mid-size businesses can choose a basic co-sourcing service program built around Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing package. Progent supports System Center Operations Manager 2007 to offer small company networks enterprise-class availability, security and productivity.
Small Business Service
24/7/365 Microsoft Certified Small Business Computer Consultants Small Business
Progent provide organizations of all sizes enterprise-class IT online or on-premises consulting for information systems powered by Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier IT consulting experts also can provide security consulting for companies varying in size from the small office to the global enterprise.
Private Cloud Hosting for Virtual Data Centers Consulting Services
Virtual Machine Hosting Consultant
Progent's ProSight Virtual hosting services provide small businesses a variety of advantages including reduced capital costs, savings on operational expense, improved management focus, enterprise-class security, enhanced availability, and regulatory compliance.
Remote Technical Support Cisco IP phones
Top Cisco VoIP Phones and Unified Communications Online Help
Progent's Cisco CCIE-certified network infrastructure consultants can provide high-level support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server failover systems.
802.11ac Planning Remote Troubleshooting
Top Cisco Aironet Remote Troubleshooting
Progent's Wireless Consulting Services provide a fast, affordable way for businesses of all sizes to integrate, manage, monitor and repair the latest wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to design and deploy hardware like Cisco's Aironet and Meraki access points and wireless controllers. For wireless email and online business applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Hyper-V 3.0 Shared Nothing Live Migration Remote Support
Hyper-V 3.0 Virtual Technical Consultant
Progent's certified consultants can help you analyze the potential benefits of Hyper-V-powered virtualization for your business, conduct test installations to validate Hyper-V's operation with your line-of-business software, assess your network architecture for optimal operation with virtual server solutions, assist you in upgrading to Windows Server 2008 and setting up Hyper-V, educate your network management personnel to track and administer Hyper-V, offer world-class consulting support for improving the security of your virtual servers, establish and test business continuity procedures that maximize network uptime, and deliver continuing consulting and technical support including affordable online repair and turn-key Help Desk services.
Microsoft Certified SMS Server 2003 Upgrade Network Consultant
Systems Management Server Configuration
Progent’s Microsoft certified consultants provide small and medium size companies enterprise-grade consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to deliver critical applications rapidly and reliably to appropriate users, reduce software costs and stay compliant by determining usage profiles, improve Windows security by increasing your knowledge of weak points and by delivering targeted patches, manage your external workforce through accepted standards independent of connection or location, and lower operational costs by fully utilizing the management functions incorporated into Windows. Progent’s SMS consulting professionals can help you use SMS effectively for automated software and application deployment, security patch administration, and asset monitoring management including software and appliance inventory.
Top Windows Server Update Services Consultant Services
SUS Professionals
Microsoft WSUS allows network administrators to deploy and track the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Software Update Services, network support personnel can completely and easily manage the installation of patches that are published via Microsoft Update to servers and desktops in an organization. Progent can assist you with technical details of the initial configuration of Microsoft Windows Server Update Services such as designing the Microsoft Software Update Services deployment, setting up client's computers, establishing the Group Policy settings, and ensuring your Microsoft WSUS GPO is linked to an Active Directory container appropriate for your network environment.
Mac Office Entourage Learn
24-Hour Entourage Trainer
Progent can provide one-on-one education designed for individuals who want to broaden their understanding of the Apple macOS and OS X operating system, Apple Mac computers, or Mac office software including Word, Excel, and Outlook for Mac. Progent also offers customized group or one-on-one webinar classes for Mac applications.
Remote Technical Support Offsite Workforce Endpoint Security
Support Services Remote Workers Security
Progent can help small and mid-size organizations to implement security defense systems and deliver response expertise required for teleworkers.
24-7 Azure and SharePoint integration Engineers
Services Azure VHD
Progent's consultants can assist you with any stage of Microsoft Azure integration including needs definition, readiness evaluation, solution design, pilot testing, deployment, automated administration, performance tuning, license management, disaster recovery strategies, security policy enforcement, and compliance assessment. Progent can assist your IT staff to configure and debug firewall appliances and VPN tunnels so your users can securely access to Azure resources, and Progent's Microsoft-certified consulting experts can assist you set up critical Microsoft platforms to run in the cloud including Microsoft Windows Server, Exchange, SQL and SharePoint. Progent can also help you to create a hybrid cloud environment that transparently combines physical datacenters with Azure-based services.
On-site Support XenApp Virtual Windows Applications
Remote XenApp and Citrix Access Gateway Consultants
Progent's Citrix-certified experts can assist your business to design, install, manage, and support a virtualized application delivery and management solution based on XenApp. Progent's Cisco CCIE network engineers can show you how to enhance your network infrastructure for distributing server-side and client-side applications, and Progent's datacenter management and support experts can help you to manage and support a remote datacenter that offers high uptime, enhanced security, and fast disaster recovery.
Symantec Raptor Cybersecurity Team
Symantec Firewall Network Security Audit
Progent's Symantec consultants can help you maintain discontinued Symantec firewall and Symantec VPN appliances including the Symantec Raptor and Symantec VelociRaptor family or show you how to migrate to newer firewall solutions. Progent can also help you create and implement a complete security strategy that can incorporate firewall/VPN appliances and software, outsourced security and virus protection services, server and application monitoring software, and documented policies and processes. Progent has the skill to be your single resource for on-going network help, administration, education, and security expertise.
Microsoft Dynamics Developer
Professionals Dynamics GP Continuum
Progent's background delivering Microsoft .NET support and SQL Server help, and Progent's application development experience with VBasic, XML, and other developer tools enable Progent to design custom line-of-business programs and eCommerce solutions that operate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP reporting consultants can show you how to design reports that let you track your business more thoroughly, transforming uncooked data into valuable understanding of your company and customers.
Microsoft SQL Server Application Consulting
MS SQL Security Consultant
Progent's certified SQL Server application programmers and DBAs offer remote expertise to help organizations of all sizes to build, manage, and troubleshoot applications based on Microsoft's SQL Server RDBMS platform and Microsoft's .NET framework. Progent's SQL Server experts offer support for any facet of application development in environments that can include small business or departmental databases to N-tier VLDB applications and enterprise-class data warehousing.
macOS Lion Networking IT Services
Remote Troubleshooting OS X Networking
Progent's Mac support consultants can assist you with a wide array of system foundation areas including system architecture, off-site and mobile access, internetwork communication, protection, and emerging technologies including VoIP and fast wireless networking. For company networks built solely on Apple Mac OS X or for environments that use a mix of Mac, Linux/UNIX and Windows powered servers and desktops, Progent has the knowledge and size to handle the complexity of planning, configuring, and supporting a network infrastructure that is robust, secure, efficient and aligned with your business goals. Progent can show you how to deploy Apple’s Xserve enterprise servers, Xserve RAID zero-downtime storage products, and Xsan storage area network systems. Progent can also give you access to certified experts to support Cisco routers and switches.
Dynamics GP SmartList Builder Professionals
Emergency Dynamics GP Enterprise Reporting Consultant
Dynamics GP/Great Plains accounting offers analysis and reporting features that allow you to monitor all operations, sales and spending, and market patterns with built-in drill-down, inquiry, and reporting functions. Progent's Dynamics GP/Great Plains reporting consulting expertise can enable you to design reports that allow you to understand your business more completely, converting raw data into valuable business information. Progent can enhance your reporting and analytics by offering Crystal Reports consulting, FRx help, and Microsoft Excel assistance. In addition to offering reporting consulting, Progent can supply Microsoft .NET support, Microsoft SQL Server expertise, and application experience with VBasic, XML and other tools in order to offer custom line-of-business software development and web commerce applications that work transparently with Dynamics GP.
Internet Connection Consultant Services
24x7 ISP Service Plan Selection Specialists
Progent offers access to the cost-effective support of online Internet connectivity experts to help your organization to assess or enhance your ISP services so your Internet access solution aligns with your business requirements. Support services provided by Progent include evaluation of your existing bandwidth utilization, vendor and plan comparison and ordering, network provisioning, and overseeing a smooth move to a new carrier and/or service arrangement. Provisioning can include enhancing current routers and switches and configuring additional ones, implementing firewalls, and upgrading fault-tolerant BGP configurations.
Windows Hyper-V 2016 Security and Compliance Integration Support
Windows Server Hyper-V 2016 PowerShell On-site Technical Support
Windows Hyper-V 2016 utilizes core technologies initially developed for and refined on Microsoft Azure, among the world's biggest public clouds. This pedigree significantly improves the suitability of the Windows Server platform to run private cloud and hybrid cloud/on-premises environments by enhancing security, availability, scale, manageability, dependability and disaster recovery. Progent’s Microsoft-certified consultants can assist you to assess the benefits of Hyper-V 2016 for your organization, configure test systems to confirm the ability of Hyper-V 2016 to run your vital workloads, design a cost-effective network topology for a cloud-centric or hybrid installation, create and carry out a non-disruptive upgrade plan, train your IT management and support personnel, and provide as-needed consulting and debugging support to make sure that your Hyper-V 2016 solution gives you the highest possible business benefit.
Microsoft Exchange 2010 Upgrade Consulting Services
Exchange 2003 to Exchange 2010 Upgrade Consulting Services
Progent's Microsoft-certified network engineers can help you to determine the value of Exchange 2010 for your company and can assist your IT staff to design and implement an efficient migration to Microsoft Exchange Server 2010 from Exchange 2003 or Exchange Server 2007 that will offer fast payback by increasing your workers' efficiency, cutting the cost of equipment and support, streamlining management, and integrating your vital communications technologies.
Project Pilots Engineers
Consultancy Project Design Tuning
For advanced project management support, Progent offers the services of veteran information technology experts with years of experience in IT management, program development, and business process design for organizations from Big 4 firms to dot-com startups to state government agencies. These high-level IT managers can provide project management skills to assist enterprise clients follow best practices to ensure that strategic projects are completed on time and on budget.
Support Services Shared Computer Support Help Desk
After Hours Extended Support Desk Online Support
Progent's Standard Help Desk Services provide an end-to-end solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Help Desk services are provided at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Exchange and Apple Mac Support and Integration
Setup and Support Mac and Outlook Web App
Microsoft Exchange and Apple Mac computers can co-exist efficiently. Progent's Apple and Microsoft certified consultants can help you install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users can work closely with teammates who use Outlook. With Exchange and Entourage for Mac, Exchange and Mac systems can coexist, allowing Mac users to get and transmit email, search the Exchange global address list, copy addresses, synchronize calendars, and alert fellow workers to meetings with your Exchange account. Progent will verify that your Exchange Server is properly set up and that WebDAV and Outlook Web connectivity are enabled. Progent also offers customized onsite Entourage education.
Data Center Colocation Support and Integration
Colocation Center Computer Engineer
Colocation data centers make it possible for companies to share enterprise-class facilities for housing computer hardware that supports mission-critical applications. Progent's Microsoft and Cisco certified IT experts can assist your small business with all aspects of your colocation strategy such as choosing and migrating to a colo site, creating system topology, specifying required equipment, on-premises and on-line maintenance, establishing offsite system administration, and education your support staff.
Configuration Microsoft Dynamics GP
Microsoft Financial Software Information Technology Consulting
Dynamics GP/Great Plains 2010 accounting software is a comprehensive business management and analytics platform that integrates information and processes across your business, communicates seamlessly with other solutions, and connects workers, customers and vendors regardless of time or location. Created for small to mid-size businesses, Microsoft Dynamics GP 2010 and MS Dynamics GP Version 10.0 deliver capability for accounting, management reporting, project management, inventory and order control, eCommerce, HRM, customer relationship management, field service, manufacturing, retail management, and online business services. Progent can show you how to install and manage a reliable, secure server and network environment to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains professionals to help your company benefit from the full power of Microsoft Dynamics GP/Great Plains 2010.
Idaho Outsourcing
Tennessee Tech Consultant
Progent’s Technical Response Center provides national remote support for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Premier support professionals provide phone support and remote direct computer access to isolate and repair technical problems rapidly and affordably. The breadth of IT expertise available from Progent's staff of country-wide support engineers makes it possible to escalate even the toughest network issues to competent experts as needed.
Windows Server 2012 Cluster Management Online Technical Support
Windows 2012 Cluster Shared Volumes Support Outsourcing
Progent's certified failover clustering consultants can assist businesses to assess the benefits of utilizing Microsoft Windows Server 2012 failover clustering technology to create a powerful high-availability/disaster recovery solution, help you to design and deploy a Windows Server 2012 system, provide online and on-premises consulting services and engineering support for clusters that include physical servers or virtual machines, and show you how to centralize the administration of failover clusters.
Linux RedHat Phone-based Engineers
Computer Installation Linux Online
Progent offers nationwide online help and troubleshooting services for businesses who run environments powered by versions of Linux or whose IT systems feature a mix of Linux platforms/Linux and Microsoft technology. Online technical support offers maximum leverage for your information technology budget by protecting client productivity and shortening the hours billed for network repair services. Advanced online access utilities and experienced technicians and consultants allow Progent to solve most IT issues without wasting time and money by going to your location. In the vast majority of situations your IT problems can be remediated over the phone or through a mix of phone support and online access. Progent can offer the services of Cisco certified CCIE network experts and CISSP certified security specialists to assist you with the most difficult network issues.
SharePoint 2016 Information Rights Management Onsite Technical Support
SharePoint 2016 Authentication IT Consultant
Progent's Microsoft-certified SharePoint consultants offer affordable remote and onsite consulting expertise, application development, and troubleshooting services for businesses of all sizes who want to migrate to SharePoint Server 2016 or SharePoint Online from earlier versions of SharePoint.
Windows Server 2003 Consulting
24/7/365 Windows Server 2003 Services
Progent's certified Windows 2003 Server consultants offer computer support and expert consulting services for the complete line of Microsoft .NET Servers, Windows 2003 Server, and Microsoft Windows 2000 Server. Progent's Windows Server 2003 migration, configuration, update, and support services include system design, installation, project management, on-site and remote technical support and troubleshooting, Help Desk services, expert security services, comprehensive outsourcing, and cost-effective co-sourcing.
Meraki MR72 Access Point Support
Engineer Meraki MR20 Access Point
Progent's Meraki Wi-Fi AP consultants offer online and onsite support to help businesses of any size to design, deploy, manage, upgrade or troubleshoot Wi-Fi networks that utilize Cisco Meraki APs. Progent can help your business to configure and manage Cisco's Meraki-based Wi-Fi networks for environments that can range from a teleworker's home or a remote office to a campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco products including switches, ASR routers and ASA firewalls to build a cohesive ecosystem that provides the same connectivity, performance, security, manageability and uptime for wired and wireless users regardless of their mobility or computing device.
Microsoft Exchange 2003 Upgrade On-site Support
Exchange 2003 Server Upgrade Consultants
Progent's Microsoft certified support team can show you how to define and implement an efficient in-place Exchange Server 2003 migration strategy that avoids productivity downtime, reduces ongoing support demands, and makes your Exchange 2003 Server easy to manage. For complicated multi-server or multi-site upgrades, Progent has the background to complete your project quickly and affordably. Progent's Exchange 2003 help, repair, and design services include expertise with the configuration of outside vendor enhancements of Exchange 2003 Server that are best aligned to your business goals.
Massachusetts IT Service
24/7 Virginia Computer Consultancy Group
Progent’s Technical Response Center provides nationwide remote assistance for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-Certified service experts offer phone help and remote direct network access to troubleshoot and repair technical problems rapidly and economically. The breadth of technical expertise available from Progent's team of country-wide support engineers makes it possible to escalate even the most difficult problems to competent specialists as required.
Select Topic: