Oklahoma CIty Remote Workforce Configuration Advisor
Help Desk Call Center Augmentation and Outsourcing Consulting Experts
Expanding your remote workforce may have a significant impact on IT architecture, security, and company culture. Progent has 20 years of experience assisting SMBs to plan, deploy, administer, optimize, and debug IT networks that incorporate a remote workforce. Progent can help your Oklahoma CIty organization to pick the right technologies and follow best practices in building and operating a safe virtual solution for telecommuters that facilitates collaboration and returns top value. Progent can provide support services that go from as-needed guidance for getting you over challenging technical bottlenecks to full project management to help you carry out mission-critical initiatives.
Progent's consultants can help Oklahoma CIty, Oklahoma businesses to succeed with any facet of creating a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, cybersecurity, backup/restore solutions, and centralized management.
Help Desk Support for Teleworkers
A rapid, company-wide changeover to a teleworker workforce, which could be activated by an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or expand their Call Center by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Center services leverage Progent's nationwide network of online IT support experts along with world-class ticketing and tracking technology to provide an affordable, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC technical support from initial help requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or revise the status of their active trouble tickets, enter details, and upload screenshots and relevant files. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to deal with advanced issues. For details, visit Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Center Augmentation Service allows you to expand your existing Help Desk Call Center organization by sharing responsibilities for Call Center support transparently between your in-house support staff and Progent's extensive team of desktop support engineers and subject matter experts. Progent's co-managed Call Center service uses a collective support solution utilizing the leading professional services automation (PSA) platform for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Help Desk Supplementation Services can help your company to deliver best-in-class technical support to your at-home workforce, go to Progent's Call Center supplementation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient telecommuter environment for your Oklahoma CIty, Oklahoma company, phone
An index of content::
WSUS Engineers
Engineers Microsoft SUS
Microsoft Windows Server Update Services allows IT managers to deploy and monitor the most recent Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, network support personnel can fully and effortlessly manage the distribution of updates that are published via Microsoft Update to servers and desktops in a company. Progent can help you with technical details of the initial configuration of Microsoft SUS such as designing the Microsoft Software Update Services deployment, configuring user's computers, establishing the Group Policy settings, and ensuring your Microsoft Software Update Services GPO is associated with an Active Directory container that makes sense for your network environment.
Microsoft Access Programming Companies
Microsoft Access Professional
Progent can provide economical online consulting services for all releases of Microsoft Office Access including Access desktop and Access Web App and offers expert assistance for application development, database conversion, performance tuning, report design, and maintenance. Progent also can provide custom webinar classes for Office Access application programming and database administration.
At Home Workforce Helpdesk Computer Engineer
Offsite Workers Helpdesk Onsite Technical Support
Progent can provide small and medium-size businesses supplemental or comprehensive Help Desk support services for at-home workers.
CRISC Certified Risk and Information Systems Control Professional
CRISC Certified Risk and Information Systems Control Auditor Consultant Services
Progent offers the services of a CRISC-certified risk management consultant to help you to plan and implement an enterprise risk management (ERM) solution following best practices promoted by CRISC and crafted to match your company's risk appetite, business objectives, and IT budget.
Windows 10 MDT Professional
Windows 10 Upgrade Consult
Progent's Windows consulting experts can assist organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from an earlier release of Windows. Online and on-premises assessment and upgrade services for Windows 10 provided by Progent's consultants include Return on Investment analysis, project management, application and driver compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid solutions, mobile management, teleworker connectivity, security and compliance, streamlined deployment and management, network design, wired/wireless convergence, disaster recovery planning, custom training for IT support staff and users, and post-migration Call Center support services.
Top Quality Wireless Case Study
School Wireless Case Studies
Progent delivered a wireless networking environment that allowed a school to increase efficiency and avoid the recurring expense of a dedicated link. Progent recommended a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim wireless bridge is designed for interfacing remote sites up to 2.5 miles apart and can extend to even longer ranges. This wireless solution provided improved performance and reliability than simply amplifying the 802.11b network, and since it utilizes the 5.8Ghz spectrum it provided immunity to outside interference.
VMM Console Computer Consultant
SCVMM 2012 Hyper-V Clusters Consulting
Progent can assist businesses of any size to adhere to leading practices to configure System Center 2012 Virtual Machine Manager hosts, networking, storage, and library resources; plan, implement, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can assist you to upgrade from an older edition of SCVMM or from another virtualization management system, and Progent can show you how you to optimize and repair your current SCVMM 2012 environment to make sure you realize maximum return on investment.
Lync Server 2013 Mirrored Back End Servers Consulting Services
Microsoft Lync Presence Engineer
Microsoft Lync 2013, rebranded Skype for Business, allows organizations of all sizes to create a manageable and protected communications ecosystem that permits a BYOD computing model with instant messaging, real-time presence, audio/video and web meetings with application sharing, and both IP and PSTN calling enabled for a wide range of stationary PCs and handheld devices. Progent's Microsoft-certified Lync 2013 experts and system architects can assist you to assess the business benefits of Lync Server 2013, create an on-premises, cloud-resident (with Lync Online) or hybrid topology suitable for your present and future goals, implement Lync 2013 so as to speed up your return on investment, and deliver live webinar and on-premises training to your management staff and end users. Progent offers in-depth expertise in key components of a Lync 2013 deployment including Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to integrate Lync Server 2013 with key Office and Office 365 applications including Outlook clients and PowerPoint.
Chief Information Officer Computer Engineer
24x7 Part-Time CIO Support Outsourcing
Progent can provide small businesses with an IT management expert who can act as a part-time CIO. This part-time CIO can offer strategic direction to help you deploy sensible IT products to improve business operations so they align better with your corporate objectives. Your company can develop and implement a well thought out IT strategy without absorbing the cost of a full-time Chief Information Officer.
Service Reports Computer Consultants
Remote Service Database Computer Consultant
Progent uses an enterprise-class support reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or small support organizations who offer scant documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports sent by every staff member to each customer. The practice of detailing and organizing service records allows more efficient service and eliminates a slew of typical problems such as when a support customer is virtually held captive to a consultant who won’t let go of the keys to the kingdom.
Penetration Testing Auditor
Security Audit Services Cybersecurity Pen Testing
Stealth intrusion checking is an important part of any comprehensive network security plan. Progent’s security professionals can perform thorough penetration tests without the awareness of your company's in-house IT resources. Unannounced penetration testing shows whether current security monitoring tools such as intrusion detection alerts and event log monitoring are correctly set up and actively observed.
Windows 2012 R2 Online Technical Support
Windows Server 2012 R2 Virtual Fibre Channel Online Consulting
Progent's Microsoft-certified consultants can help you to assess the business value of Windows Server 2012 R2 for your organization, create test environments and migration strategies, optimize your network infrastructure for local, multi-location, cloud-based, and hybrid datacenters, educate your IT management staff, develop a corporate-wide security strategy, streamline network management, assist with application development, and generate and test a disaster recovery/business continuity plan.
24 Hour Microsoft Windows 7 Evaluation Online Consulting
Windows 7 Specialists
Progent's Microsoft certified consultants offers remote and on-premises support expertise to assist your company to manage, support, and troubleshoot computers based on Windows 7 and can also provide assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for change management, security and compliance, backup and restore, online connectivity, smartphone and tablet integration, wireless configuration, and 24x7 network monitoring and alerts.
Exchange 2016 Upgrade On-site Technical Support
Exchange 2016 Mailbox migration Network Consultant
Progent can assist your business in any and all facets of your migration to Exchange 2016 such as planning high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; determining mass storage capacity required for your VMs, databases and log files; configuring hardware load balancing for fault-tolerant client access services; designing, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating the firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Windows 8.1 Training Integration Support
Immediate Windows 8.1 Consultant Services
Microsoft Windows 8.1 is designed to power computers from smartphones and slates to engineering workstations. An abundance of new and improved capabilities, including its touchscreen interface and iconic tile user interface, provide a broad range of advantages for companies who know how to put them to work. Progent's Microsoft-certified experts can help bring your business up the learning curve with Microsoft Windows 8.1 and show you how to derive maximum business value from the product's many technical enhancements.
24-7 Network One-On-One Training
Training Network
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent faces few competitors. Mid-size companies who utilize trusted independent service providers or who employ internal support personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.
Forefront Threat Management Gateway Computer Consultant
Forefront Threat Management Gateway 2010 Computer Consultants
Microsoft Forefront Threat Management Gateway 2010 builds on the proven security capabilities of Internet Security and Acceleration Server 2006 and offers a easily administered web gateway that delivers a one-server solution for an array of security functions such as an application and network layer firewall, URL filtering, antimalware, intrusion protection, application proxy, VPN control, plus HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 provides advanced web security reporting capabilities, allows customized reporting generated by SQL Server, works with Active Directory to streamline policy enforcement, and can be installed as a virtual server to lower expenses and enhance availability. Progent's Microsoft engineers can assist you to plan and execute test and production deployments; integrate Forefront TMG 2010 with Windows 2008, Active Directory, Microsoft SQL Server, Exchange Server 2010, and Microsoft SharePoint 2010; install Forefront Threat Management Gateway 2010 to operate on a virtual server with Microsoft Windows Hyper-V; and provide continuing support and repair services. Progent's consultants can also help your organization to migrate economically to Forefront Threat Management Gateway from ISA Server.
Operations Manager Example Application
MOM 2005 Case Studies
Before Progent’s Microsoft Operations Manager solution, network issues were handled reactively, after users were impacted by them. With the help of proactive, computer generated warnings and trend reports created by MOM, Progent is now able to anticipate system problems before they becomes serious enough to impact network availability. Thanks to Microsoft Operations Manager, Progent can deal with looming problems before customers suspect that the problems exist. Progent has background with Microsoft Operations Manager 2005 and MOM 2000 to offer small company networks enterprise-class availability, safety and performance.
PIX Firewall Upgrade Network Consulting
PIX Firewall Migration Technology Consulting
Cisco's PIX 500 Series firewalls have been discontinued and Cisco might not support these legacy devices. Progent still offers technical support for Cisco's PIX Series firewalls to help you with management and troubleshooting and Progent can also help you determine whether to migrate to more current firewall technology from Cisco. Progent's Cisco-certified specialists can help your company design and implement an efficient upgrade to Cisco ASA 5500-X firewalls based on leading practices.
Security Scan Specialist
External Network Security Inventory Specialists
Progent has put together two low-cost service packages designed to allow small businesses to get an objective security evaluation from a premier security consultant. With Progent's External Network Security Inventory Checkup, a security expert runs an extensive examination of your IT infrastructure from outside your firewalled perimeter to determine potential weaknesses in the security profile you expose to the outside world. With Progent's Internal Network Security Inventory Scan, a certified security professional runs a system scan from a secure computer inside your company firewall to determine your exposure to inside threats. The two security inventory services are configured and executed from a protected external location.
Wi-Fi VoIP phone integration Computer Engineer
Wi-Fi IP phone integration Integration Services
Cisco's wireless IP phones are industrial-grade wireless devices intended for workers who are on the move within campus, warehouse, retail or other environments where management wants user endpoints that offer more control, security and durability than is possible with the BYOD (Bring-Your-Own-Device) style of mobile collaboration. Creating solutions with Cisco's wireless IP phones usually requires that you configure and fine tune numerous components of your Wi-Fi environment including access points, routers and switches, Cisco wireless LAN controllers, and management software. Progent's Cisco-certified experts can provide online and on-premises assistance to help your organization build and manage a Cisco wireless IP phone solution by delivering integration services that range from troubleshooting the configuration of a wireless VoIP phone or AP to offering project management outsourcing or co-sourcing services for modernizing the wireless architecture of an entire campus.
Microsoft Windows 7 Evaluation Computer Engineer
Windows 7 Training Technology Consulting
Progent's certified consultants can assist your company to pilot
Microsoft Exchange Upgrade Outsourcing
Microsoft Exchange 2000 Remote Support
Progent is among the most qualified network support firms for designing email and messaging solutions powered by Microsoft Exchange 2000 Server. Progent specializes in helping small businesses get all the advantages of Microsoft Exchange Server 2000 under typical scenarios such as upgrading from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and outsourcing your Exchange 2000 support.
Juniper Junos os Cybersecurity Companies
Juniper Junos os Security Contractors
Progent's Juniper Networks-certified network consultants can help your company to plan and deploy Juniper Firewall and VPN platforms, optimize and support your network infrastructure, and upgrade smoothly from discontinued devices to current versions. Progent's Junos OS engineers can also provide support for Juniper's flagship network operating system to enable your business to simplify the management and improve the security of your Juniper VPN appliances firewalls, and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS operating system productss and can assist organizations manage environments that include a mix of Juniper's OS platforms.
Cybersecurity Tech Services Palo Alto Networks PA-7000 Series Firewalls
Palo Alto Networks Panorama Cybersecurity Organization
Progent's Palo Alto Networks firewall experts can show you how to select, configure, and manage Palo Alto Networks PA-Series firewalls to provide a modern cybersecurity ecosystem that spans your data center and cloud resources and guards all users at any location with any device.
On-site Support Offsite Managed Data Backup/Recovery Services
Top Quality ProSight Data Protection Services Engineer
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's disaster recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical information.
Jabber and Webex Remote Support
Jabber and Webex Online Consulting
Progent's Jabber consultants can provide remote or onsite support to assist organizations of all sizes to design, implement, maintain, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent can provide in-depth expertise for the technologies that make up creating an end-to-end Jabber collaboration solution such as Cisco network devices and management tools, Microsoft Office 365 apps, Windows and Mac desktops, iOS and Android smartphones, SIP trunking, WiFi networks, security and compliance, cloud computing, telepresence systems, PBX products, disaster recovery preparedness, and other pieces of a cohesive collaboration solution.
wireless IP phones and Meraki APs Consultant
Cisco Certified wireless VoIP phone and Aironet APs Online Consulting
Cisco's wireless VoIP phones are hardened Wi-Fi handsets intended for professionals who are on the move within office, hospitality, retail or other environments where IT management requires portable phones that provide more administrative control, data security and durability than is achievable with the BYOD (Bring-Your-Own-Device) mode of mobile collaboration. Creating solutions with Cisco's wireless VoIP phones typically requires that IT teams set up and optimize many components of your Wi-Fi environment such as wireless access points, switches, Cisco wireless LAN controllers, and network management software. Progent's certified experts offer remote and onsite support to help your organization create and maintain a Cisco wireless VoIP phone deployment by providing integration services that range from troubleshooting the configuration of an IP phone or AP to providing project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of a campus.
VMware Site Recovery Manager and NSX Consulting Services
Consultant Services VMware Site Recovery Manager Compliance
VMware's market leading Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent process for restoring services quickly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and administer a DR system based on VMware Site Recovery Manager.
Server Migration Specialists Progent Management
Progent Management Problem Resolution
Progent's management team consists of industry veterans with decades of experience providing network consulting services, troubleshooting, and strategic information system planning to businesses ranging from small offices to Fortune 500 companies. Great support calls for great personnel, and Progent stands out by having put together a management staff able to provide customers with the top service value in the industry.
Microsoft Active Directory Services
Microsoft AD Specialists
Microsoft Windows Enterprise Directory requires significant practical experience to integrate efficiently across a large corporation. Progent’s Microsoft Premier consultants are experts in designing, deploying, and troubleshooting complex Enterprise AD installations. Progent’s areas of expertise with Windows Active Directory include replication issues, multi-domain partition design, repair of corrupted Active Directory objects, cleaning up residual beta version configuration objects in online Active Directory systems, and fixing unsuccessful configurations of Active Directory and AD-associated applications.
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