Expanding your telecommuter workforce may have a major effect on IT architecture, security/compliance, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to plan, deploy, manage, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Reston organization to pick the right tools and follow leading practices in creating and operating a secure virtual office solution for telecommuters that promotes collaboration and returns maximum value. Progent can provide support services ranging from on demand expertise for getting you past occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can assist Reston, Virginia organizations to succeed with any facet of building a high-functioning work-from-home environment by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, security monitoring, data protection solutions, and unified management.

Help Desk Services for Teleworkers
An emergency, organization-wide transition to a from-home workforce, which might be driven by an epidemic or as an element of a disaster recovery process, can overstretch even a high-performing in-house Help Desk. Progent's Call Center services make it possible for businesses to outsource or supplement their Call Desk with Progent's online Technical Response Center team.

  • Progent's Standard Call Center services utilize Progent's nationwide team of online IT support specialists along with world-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC technical support from initial service requests to ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to monitor or edit their active tickets, enter information, and append screen captures and relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to resolve complex issues. To find out more, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Call Center Augmentation Service allows your company to expand your current Help Desk Call Center organization by splitting responsibilities for Call Desk support services seamlessly between your regular IT support staff and Progent's nationwide team of PC support engineers and subject matter experts. Progent's co-managed Call Desk service uses a collective support solution utilizing the leading professional services automation platform for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. For details about how Progent's Call Center Augmentation Services can help your business to deliver world-class IT support to your at-home employees, visit Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient telecommuter solution for your Reston, Virginia organization, phone 1-800-993-9400 or visit Contact Progent.

An index of content::

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    Progent has more than 10 years of experience configuring, maintaining and troubleshooting the core components included with System Center and can assist your organization to plan, deploy, support, and fix your System Center solution to optimize the availability and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-connected datacenters. Progent's consultants can help your organization to upgrade to the latest edition of System Center from an earlier release or from a third-party IT management solution to deliver the benefits of enterprise-class deployment, automation, security, plus datacenter and application availability and performance monitoring.

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    Progent's SonicWall firewall experts can show you how to integrate, maintain, and tune SonicWall firewall appliances including the newer SonicWall TZ and NSa Series of firewalls and the legacy SonicWall PRO 2040 devices. Progent's CISM and GIAC-certified network security experts can help you incorporate SonicWall security gateways into an end-to-end security plan and design protection into your business operations.

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    Colo Support Outsourcing

    Progentís data center support services are designed for businesses with equipment housed at Internet Data Centers or data center colocation hosting sites and in need of on-demand on-site help at the colocation facility plus remote help from Microsoft and Cisco Premier experts. Progent provides a complete array of data center and IDC and colo consulting services such as network architecture evaluation, Windows and Linux server installation and support, troubleshooting for server and communications networking, development and installation of zero-downtime systems, defining and implementing layered security defenses, firewall configuration and support, designing load balancing environments, and planning high-availability server and storage cluster configurations.

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    Best Sun Solaris Remote Specialists

    Progent provides national online help and consulting services for companies who operate UNIX, Linux, or Solaris environments or whose IT systems include a mix of UNIX and Microsoft Windows products. Remote technical support offers optimum return for your information technology dollar by preserving client efficiency and shortening the time billed for computer repair services. Sophisticated remote support utilities and skilled technicians and consultants allow Progent to solve the majority of IT issues without squandering time and money by traveling to your location. In the vast majority of cases your network issues can be dealt with by telephone or through a combination of telephone support and remote access. Progent can make available Cisco certified CCIE network engineers and CISSP and ISSAP premier security specialists to assist you with the most challenging network problems.

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    Exchange 2000 Upgrade Consulting

    Progent is among the most qualified network support firms for creating e-mail systems powered by Microsoft Exchange 2000. Progent is skilled in helping small and mid-size companies get the full advantages of Exchange Server 2000 under common scenarios such as updating from Microsoft Exchange 5.5, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 administration.

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    Progent has created several security service bundles intended to deliver larger corporations a professional and comprehensive security audit from a team of certified security consultants. All Progent's network security evaluation bundles incorporate a suite of services like network scans from inside and from outside your company security perimeter, expert interpretation of scan results by accredited security consultants, production of a report explaining the findings, plus an interactive high-level executive summary and a detailed live outbrief for in-house IT administrators.

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