Expanding your telecommuter workforce may have a major effect on IT architecture, security/compliance, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to plan, deploy, manage, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Reston organization to pick the right tools and follow leading practices in creating and operating a secure virtual office solution for telecommuters that promotes collaboration and returns maximum value. Progent can provide support services ranging from on demand expertise for getting you past occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.
Progent can assist Reston, Virginia organizations to succeed with any facet of building a high-functioning work-from-home environment by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, security monitoring, data protection solutions, and unified management.
Help Desk Services for Teleworkers
An emergency, organization-wide transition to a from-home workforce, which might be driven by an epidemic or as an element of a disaster recovery process, can overstretch even a high-performing in-house Help Desk. Progent's Call Center services make it possible for businesses to outsource or supplement their Call Desk with Progent's online Technical Response Center team.
- Progent's Standard Call Center services utilize Progent's nationwide team of online IT support specialists along with world-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC technical support from initial service requests to ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to monitor or edit their active tickets, enter information, and append screen captures and relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to resolve complex issues. To find out more, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Call Center Augmentation Service allows your company to expand your current Help Desk Call Center organization by splitting responsibilities for Call Desk support services seamlessly between your regular IT support staff and Progent's nationwide team of PC support engineers and subject matter experts. Progent's co-managed Call Desk service uses a collective support solution utilizing the leading professional services automation platform for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. For details about how Progent's Call Center Augmentation Services can help your business to deliver world-class IT support to your at-home employees, visit Progent's Call Center augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient telecommuter solution for your Reston, Virginia organization, phone 1-800-993-9400 or visit Contact Progent.