Expanding your telecommuter workforce may have a major effect on IT architecture, cybersecurity, and corporate processes. Progent has two decades of experience helping businesses of all sizes to design, deploy, administer, optimize, and debug IT networks that incorporate at-home workers. Progent can assist your Reston organization to pick the appropriate tools and follow best practices in building and operating a safe virtual solution for teleworkers that promotes teamwork and returns top business value. Progent can provide services that go from on demand guidance for getting you over occasional technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical tasks.
Progent's consultants can assist Reston, Virginia organizations to succeed with any facet of building a high-functioning work-at-home ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk services, data security, backup/restore solutions, and unified management.
Help Desk Call Center Services for At-Home Workers
A fast, company-wide transition to a teleworker business model, which might be driven by an epidemic or as a component of a disaster recovery plan, can overwhelm even the most efficient in-house Call Desk. Progent's Help Desk services allow businesses to outsource or augment their Help Desk by using Progent's online Technical Response Center services.
- Progent's Standard Support Desk services leverage Progent's nationwide team of remote IT support specialists along with world-class trouble ticketing and tracking software to provide an affordable, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC technical support from help requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or update the status of their active trouble tickets, add information, and upload screenshots or relevant files. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support specialists to deal with complex problems. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Call Center Supplemental Service enables your business to augment your current Call Desk organization by sharing responsibilities for Help Desk services transparently between your in-house IT support organization and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's co-managed Support Desk service uses a collective support solution based on the number one professional services automation tool for handling service requests and ticketing, establishing ownership, monitoring progress, and producing reports. For information about how Progent's Call Desk Augmentation Services can enable your company to provide best-in-class technical support to your telecommuters, see Progent's Help Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing a productive work-from-home environment for your Reston, Virginia organization, call 1-800-993-9400 or refer to Contact Progent.