Enlarging your at-home workforce may have a major effect on network architecture, security/compliance, and company culture. Progent has two decades of background helping businesses of all sizes to plan, deploy, manage, tune, and debug IT environments that support a remote workforce. Progent can help your Reston company to select the appropriate technologies and adhere to best practices in creating and operating a safe virtual office solution for teleworkers that facilitates collaboration and delivers maximum value. Progent can provide services that go from on demand expertise for getting you past occasional IT bottlenecks to full project management to help you successfully complete business-critical initiatives.

Progent can help Reston, Virginia organizations to succeed with any facet of creating a high-functioning work-from-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk augmentation, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Services for Teleworkers
A rapid, company-wide transition to a teleworker business model, which might be motivated by an epidemic or as part of a disaster recovery/business continuity plan, can overstretch even the most efficient in-house Call Desk. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive network of remote IT support experts combined with enterprise-class trouble ticketing and tracking software to provide an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC support from initial help requests through ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or edit the status of their current tickets, enter details, and upload screenshots and attachments. Support services are provided at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Augmentation Service enables your business to expand your existing Help Desk team by splitting responsibilities for Help Desk support services transparently between your in-house IT support organization and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's shared Help Desk Call Center service uses a collaborative support solution based on the leading professional services automation tool for handling service requests and ticketing, assigning ownership, monitoring progress, and producing reports. To learn how Progent's Call Center Augmentation Services can enable your company to provide world-class IT support to your teleworkers, go to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining a productive telecommuter environment for your Reston, Virginia business, call 1-800-993-9400 or refer to Contact Progent.