Expanding your remote workforce may have a significant effect on IT architecture, security/compliance, and company processes. Progent has 20 years of experience assisting small and mid-size businesses to design, configure, administer, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Reston company to select the right tools and adhere to leading practices in creating and maintaining a secure virtual solution for telecommuters that facilitates collaboration and delivers top business value. Progent offers support services that go from on demand expertise for getting you past challenging technical bottlenecks to full project management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Reston, Virginia organizations to succeed with any aspect of building a high-performing telecommuting ecosystem by delivering infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, data security, backup/restore solutions, and centralized management.

Help Desk Support for Remote Workers
A sudden, organization-wide switchover to a teleworker workforce, which could be driven by an epidemic or as part of a business continuity process, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or augment their Call Desk with Progent's online Technical Response Center services.

  • Progent's Standard Support Desk support services utilize Progent's nationwide team of online IT support experts combined with enterprise-class ticketing and follow-up technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC technical support from service requests to ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to monitor or revise their active trouble tickets, add details, and upload screenshots and relevant files. Support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with advanced issues. For more information, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Augmentation Service allows your business to augment your existing Call Desk organization by sharing responsibilities for Help Desk services transparently between your in-house support personnel and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's shared Help Desk service uses a collective support solution based on the leading professional services automation (PSA) tool for managing help requests and trouble tickets, establishing ownership, tracking progress, and generating reports. To learn how Progent's Support Desk Supplementation Services can help your company to deliver best-in-class desktop support to your at-home workforce, visit Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Reston, Virginia business, call 1-800-993-9400 or refer to Contact Progent.