Expanding your at-home workforce can have a major impact on network architecture, cybersecurity, and company workflows. Progent has two decades of experience assisting businesses of all sizes to plan, configure, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Reston company to pick the appropriate tools and follow best practices in building and maintaining a secure virtual ecosystem for teleworkers that facilitates teamwork and returns top value. Progent offers services that go from on demand guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Reston, Virginia companies to with any aspect of creating a high-functioning work-at-home environment by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk services, endpoint security, data protection solutions, and unified management.

Help Desk Services for Telecommuters
A rapid, enterprise-wide changeover to a telecommuter workforce, which could be driven by a pandemic or as a component of a business continuity plan, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Call Center with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center services utilize Progent's nationwide network of remote technical support specialists along with enterprise-class ticketing and tracking software to offer an economical, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC technical support from initial service requests through ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to check or update the status of their active trouble tickets, add information, and append screenshots or attachments. Technical support services are provided at a significant discount off Progent's normal Level 1 desktop support charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to resolve complex problems. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service allows your company to supplement your current Call Center organization by splitting responsibilities for Help Desk support seamlessly between your regular support personnel and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's shared Support Desk service uses a collective support model utilizing the number one professional services automation platform for managing help requests and ticketing, assigning responsibility, monitoring progress, and generating reports. For details about how Progent's Call Center Supplementation Services can enable your company to deliver world-class technical support to your at-home workforce, refer to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining a productive work-from-home environment for your Reston, Virginia company, call 1-800-993-9400 or go to Contact Progent.