Expanding your remote workforce may have a major effect on network infrastructure, cybersecurity, and company workflows. Progent has two decades of background assisting SMBs to design, deploy, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Springfield organization to select the right technologies and adhere to best practices in creating and operating a safe virtual office solution for telecommuters that promotes collaboration and delivers maximum business value. Progent can provide support services that go from as-needed expertise for helping you over occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent can help Springfield, Illinois companies to succeed with any facet of building a high-performing work-from-home environment by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Remote Workers
A sudden, company-wide changeover to a telecommuter workforce, which could be activated by an epidemic or as an element of a disaster recovery/business continuity process, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk support services utilize Progent's extensive team of remote technical support experts combined with world-class trouble ticketing and follow-up technology to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from service requests through ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to track or revise their current trouble tickets, enter information, and append screenshots or attachments. Technical support services are provided at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to resolve advanced problems. For details, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Supplemental Service enables your company to supplement your existing Call Center team by splitting responsibilities for Help Desk Call Center support services transparently between your in-house support organization and Progent's extensive team of desktop support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collective support solution utilizing the leading professional services automation (PSA) tool for managing help requests and ticketing, establishing ownership, monitoring progress, and generating reports. For information about how Progent's Call Center Augmentation Services can help your business to deliver world-class technical support to your from-home workers, go to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient telecommuter solution for your Springfield, Illinois business, phone 1-800-993-9400 or visit Contact Progent.