Springfield Telecommuters Connectivity Advisor
Help Desk Solutions Consulting Experts
Expanding your at-home workforce can have a major impact on network infrastructure, security, and company culture. Progent has 20 years of background assisting SMBs to plan, configure, manage, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Springfield organization to select the right tools and follow leading practices in building and operating a safe virtual solution for teleworkers that facilitates collaboration and delivers maximum value. Progent can provide services ranging from as-needed guidance for helping you over challenging technical roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent can help Springfield, Illinois businesses to with any aspect of building a high-functioning work-at-home environment by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk outsourcing, data security, data protection solutions, and centralized management.
Help Desk Support for Teleworkers
A fast, company-wide changeover to a teleworker workforce, which might be driven by an epidemic or as an element of a business continuity process, can overstretch even the most efficient in-house Help Desk. Progent's Help Desk services allow businesses to outsource or supplement their Support Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Support Desk services utilize Progent's nationwide network of online technical support experts combined with world-class ticketing and tracking software to offer an economical, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop support from service requests through ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables teleworkers to track or revise their active trouble tickets, add details, and upload screenshots and relevant files. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. To learn more, refer to Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Center Supplemental Service enables your business to supplement your existing Help Desk team by splitting responsibilities for Help Desk services transparently between your in-house support organization and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a co-sourcing support model based on the number one PSA tool for handling help requests and ticketing, assigning responsibility, tracking progress, and producing management reports. For details about how Progent's Call Center Supplementation Services can enable your business to provide best-in-class IT support to your from-home workers, see Progent's Support Desk augmentation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient telecommuter environment for your Springfield, Illinois business, phone
An index of content::
Microsoft Teams VoIP Engineer
Microsoft Teams and AAD Sync Consult
Progent can assist you to plan a migration to Microsoft Teams from Skype for Business or Lync Server and configure, administer, and debug a cloud-based or hybrid implementation of Teams. Progent can assist you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone infrastructure.
Microsoft Windows Consultants
Top Ranked Microsoft Windows 8.1 DirectAccess Small Business IT Consulting Firm
Progent's Microsoft-certified experts can provide a variety of consulting services to assist organizations of all sizes to install, administer, and support networks that include desktops, laptops, tablets, or smartphones based on Microsoft Windows 8.1. For larger organizations, Progent's senior project management consultants can help set up testing labs to evaluate Microsoft Windows 8.1 and plan and implement Windows 8.1 migration projects following leading practices.
Aironet Ruggedized APs IT Services
24/7 Cisco Mobility Express Technology Consulting Services
Progent's certified wireless networking consultants can assist organizations of all sizes to design, implement, administer and troubleshoot Cisco Aironet wireless access point solutions to provide the performance, coverage, capacity, expandability, security compliance and ease of management needed for transparent connectivity between wireless and wired networks. Progent can provide affordable remote and onsite support for legacy and current 802.11ac Aironet wireless access points and Progent can assist your business design and manage deployments of indoor and outdoor Aironet Wi-Fi access points.
Compliance Auditor Palo Alto Networks PA-3200 Series Firewalls
Palo Alto Networks PA-7000 Series Firewalls Technology Consulting
Progent's Palo Alto Networks firewall experts can show you how to choose, configure, and manage Palo Alto Networks PA-Series firewalls to create a next-generation security solution that spans your on-premises and cloud-based resources and protects any user at any location with any endpoint device.
Online Troubleshooting Fedora Linux
Integration CentOS Linux
Progent's Linux support experts offer small and mid-size businesses and developers assistance with administering and maintaining Linux computers that run with Microsoft-powered technology. Progent can give your business contact with Linux consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide range of expertise offers you a convenient one-stop source to help you create and maintain a protected and robust mixed-platform network and communications solution that supports Linux and Microsoft coexistence by integrating MS Windows with major Linux platforms including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
Catalyst Switch VSS Online Technical Support
Computer Consultant Catalyst Switch EVN
Progent's Cisco-certified CCIE consultants can help organization to configure, manage, upgrade, tune and debug Catalyst switches. Progent can also assist you to harden the security of Catalyst switches and move smoothly from legacy switches to current models.
Best Programming Company .NET Visual Studio
Xamarin Outsourced Programming
Progent's software developers have worked for 20 years with .NET technologies and the Visual Studio development system and are able to build or update .NET apps rapidly and at low cost.
SCCM 2012 Mobile Device Management Support Services
SCCM 2012 Mobile Device Management Network Engineer
Progent can assist your business to plan for, implement, and administer System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade smoothly to Configuration Manager 2012 from an older change management platform or assist you to enhance your existing SCCM 2012 environment to support your changing business needs. Also, Progent can help you to create a software foundation that takes full advantage of SCCM by providing expertise with related Microsoft technologies such as Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).
Fault-tolerant Internet Connectivity Consulting
Technology Consulting Services Fault Tolerant BGP
Progent's Cisco-certified network professionals can help you build an economical, high availability Internet configuration solution that can deliver 24x7 Internet access via a wide range of fault tolerant Internet access products and services including non-stop BGP, transparent fail-over, and redundant Internet Service Providers. Progent can provide Cisco Certified Internetwork Expert professionals to help you utilize the most current technology for fault tolerant Internet connections to build a cost-effective, completely redundant Internet network with automatic failover and other features to create zero-downtime Internet access.
Developer Firm DotNET Application
.NET Web Application Developer Firms
Progent's application experts have worked for 20 years with .NET tools and the Visual Studio development system and are able to create or modernize .NET applications quickly and affordably.
NetApp MetroCluster Disk Pools Engineer
NetApp MetroCluster Synchronous Replication Professional
Progent offers enterprise customers the services of a certified NetApp consultant to deliver online or on-premises support for NetApp's entire family of SAN storage products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror data replication, SnapVault and OSSV continuous backup, Virtual Storage Console for VMware vSphere, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Areas of NetApp SAN storage solutions supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, non-disruptive patching, system management, security and compliance, high availability, and remediation. Progent offers Tier 3 support to help you to resolve problems with NetApp SAN environments efficiently following leading practices.
Remote Access Information Technology Consulting
Cisco Virtual Private Network Support and Integration
Progent's Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or medium sized company deploy and support Cisco's security and Virtual Private Network technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are simple to administer and provide the versatility to expand with your growing business needs. Progent's Cisco-Certified network consultants are familiar with Cisco's comprehensive line of hardware and software targeted at preventing information theft, virus and worm outbreaks, DDoS attacks, and other security risks to your information system. Progent can show you how to integrate Cisco products to get secure access, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to establish a central user access control framework for user authentication, permissions, and tracking from an easy-to-use Web interface.
24x7 Microsoft Dynamics NAV Applications Consultant
Dynamics NAV Integration Support
Progent can provide online and on-premises installation, upgrade, programming, BI reporting for Microsoft Dynamics 365 Business Central (formerly Dynamivs NAV).
Microsoft Windows and UNIX Specialist
Windows and UNIX Consultants
If your office network combines UNIX, Linux or Sun Solaris platforms with MS Windows, Progent can show you how to incorporate your IT resources into a unified environment that permits all your operating systems to coexist for easy administration, seamless information exchange, high dependability, enhanced performance, and tight security. Progent's UNIX and Windows integration support services include IT architecture integration and support, support for Microsoft Windows services for UNIX (SFU), online network monitoring and management, online network support and repair, on-site technical support, and Contact Center outsourcing.
Largest Netwalker ransomware hot line Technology Professional
ransomware hot line Professionals
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help you to halt the progress of an active ransomware breach. Call 800-462-8800
Consulting for IT Service Providers Specialists
IT Services for Service Providers Outsourcing
Progent's Support Program for IT Service Organizations lets you take advantage of Progent's consulting engineers while retaining your own service brand as a seamless extension of your IT consulting team.
Network Engineer Ekahau Onsite Wi-Fi Site Survey
Consulting Services Ekahau Wi-Fi Site Validation
Progent's Ekahau-certified Wi-Fi site design consultants can help you to plan, deploy, enhance, manage and troubleshoot a Wi-Fi network customized for your venue. Progent can provide online or on-premises expertise for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for onsite RF signal analysis, Ekahau Analyzer for debugging RF problems, and Ekahau Insights for managing the health of multiple Wi-Fi sites.
Configuration Dynamics GP/Great Plains
Network Engineer Dynamics GP Software
important characteristics of Microsoft Dynamics GP/Great Plains accounting include a modular structure that allows you to license only the components you need, a standardized architecture built on Microsoft technologies to protect your investment and offer a highly integrated environment, enhanced reporting services that permit you to track all activities, income and spending and sales patterns, integration with Microsoft Office to speed access to business data, the capability to integrate information from virtually any database or workstation software into Microsoft Dynamics GP, plus an open design that makes it easy to develop specialized programs. Progent can help you set up and support a reliable, protected server and communications network to support Dynamics GP, and can provide experienced GP/Great Plains consultants to show you how to turn the powerful features of Microsoft Dynamics GP/Great Plains business accounting software into a high-value business solution.
Critical Security Bulletins Security Evaluation
Critical Security Threat Bulletins Security Group
This page includes current information on cybersecurity threats, patches, and best practices. Call or email Progent if your organization needs help protecting your network against the latest IT security threats.
ISA Server Online Support
Microsoft Firewall Online Technical Support
Progent's Microsoft-certified ISA Server consulting experts have extensive backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security installations for information systems with multiple sites, remote workers, and line-of-business web applications. Progent's Microsoft Firewall consultants are available to help your small business in designing and deploying an installation of ISA Server 2000 or ISA 2004 Server that meets your information security needs without overly limiting your network productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other later editions of Internet Security and Acceleration Server.
After Hours Microsoft Dynamics GP Update Planning Specialists
Dynamics GP Upgrade Consultant
Progent has delivered support for Dynamics GP and Great Plains ERP software for more than 20 years and Progent has provided system integration, software development, education, and debugging since the product's debut. Progent offers in-depth expertise for updating legacy Dynamics GP/Great Plains deployments. Progent can help your business to design, test, and carry out a cost-effective migration from a an outdated version of GP to the newest edition of Dynamics GP.
24-Hour Phobos ransomware hot line Consulting
Technology Professional ransomware cleanup and recovery
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help your business to contain the progress of an ongoing ransomware breach. Call 800-462-8800
MSP360 VM Backup Online Consulting
MSP360 VM Backup Support Services
Progent can assist you to design, deploy and administer a backup solution built around MSP360 Backup software to protect your IT resources hosted on any major public cloud. Progent can provide end-to-end monitoring and management to protect against data loss caused by human mistakes, system error, ill-intentioned insiders, and external assaults like ransomware.
Microsoft Exchange Upgrade Engineer
Exchange 2003 Support and Integration
Progent's expert consultants can help you define and implement a smooth in-place Microsoft Exchange 2003 migration strategy that minimizes network downtime, reduces ongoing support requirements, and makes your Exchange Server 2003 easy to administer. For complex multi-server or multi-site upgrades, Progent offers the experience to complete your project rapidly and economically. Progent's Microsoft Exchange Server 2003 support, troubleshooting, and design services include expertise with the integration of outside vendor add-ons to Microsoft Exchange Server 2003 that are in keeping with your business needs.
Microsoft Expert Exchange 2007 Edge Server Integration Services
Consultants Microsoft Exchange 2007
Progent's expert consultants can show you how to design and deploy an efficient in-place Microsoft Exchange 2007 upgrade strategy that avoids productivity disruption, reduces long-term service demands, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multi-server or multi-location migrations, Progent offers the knowledge and experience to complete your move rapidly and economically. Progent's Exchange 2007 support, repair, and consulting services include expertise with the configuration of outside vendor add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging solutions powered by Microsoft Exchange 2007 Server.
Consultant Consulting for Service Providers
Consulting for Service Providers Integration
Progent's Reseller Program for IT Service Firms lets you take advantage of Progent's information technology experts while retaining your own brand as a seamless arm of your IT services staff.
Help and Support Aironet Access Point Management
Aironet 1700 Access Point IT Consulting
Progent's Cisco CCIE wireless infrastructure consultants can provide online or on-premises configuration and debugging support to help your organization to plan, implement, upgrade, tune, administer and troubleshoot Aironet Wi-Fi access point environments of any size or architecture. Progent's Cisco Wi-Fi controller consultants can also help you to integrate your Wi-Fi environment with your wired network and cloud-based resources to build a seamless enterprise-wide connectivity solution that is simple to manage and expand. Progent also offers affordable Wi-Fi site surveys to help you to determine the most appropriate selection, placement and setup of Aironet Wi-Fi APs to accommodate your specific office layout, construction, and expected network traffic.
Microsoft Expert Consulting Services Windows Server 2019 Storage Spaces Direct
24/7/365 Windows Server 2019 Cybersecurity Online Support
Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to plan and implement a cost-effective migration to Windows Server 2019 using your current deployment architecture or a cloud-based or hybrid model. Windows Server 2019 offers major enhancements in scale, performance, ease of management, Hyper-V virtualization, cybersecurity, hybrid local/cloud deployments, availability, and Linux support.
Remote Support Proxim
Office Wireless Configuration
Progent's wireless engineers can help small organizations plan, select, pilot, deploy and support secure building-to-building wireless bridging products that integrate transparently into your IT network while providing a degree of security that matches or exceeds wired interfaces. Progent provides experience in wireless network products from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can help you identify and deploy the wireless connectivity technology that align best your business requirements.
.NET VBA Integration Firm
DotNET Reports
Progent's software experts have worked for two decades with .NET tools and the Visual Studio development system and can build or update .NET apps quickly and affordably.
802.11x Wi-Fi Site Survey Professional
802.11x Wi-Fi Site Survey Technical Consultant
Progent's wireless site survey services make it easy to plan, implement and troubleshoot a Wi-Fi LAN optimized for your facilities, providing you a wireless solution that delivers the reception, performance, density, QoS, data protection, and roaming ability your company requires. Wi-Fi site survey services from Progent include online predictive analysis for planning a wireless network and on-premises survey services for confirming, tuning, and troubleshooting an operational wireless network.
ProSight NinjaOne Patch Management Automation Integration Support
ProSight NinjaOne Automatic Patch Management Computer Consultant
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of vital devices.
Windows Server 2022 Azure Arc Online Technical Support
Windows Server 2022 Container Image Configuration
Progent's Microsoft-certified Windows Server 2022 consultants can help your organization to plan and implement a cost-effective migration to Windows Server 2022 using an on-premises deployment architecture or a hybrid model that combines cloud-hosted Windows Server on Azure with a datacenter-based installation of Windows Server 2022.
Microsoft Exchange 2000 Upgrade Outsourcing
Microsoft Exchange IT Consulting
Progent is among the most expert network consulting companies for integrating email and messaging systems powered by Exchange 2000 Server. Progent specializes in helping small companies derive the full benefits of Exchange Server 2000 for common scenarios such as upgrading from Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 Server support.
Hornetsecurity Altaro VM Backup Replication Online Support
Hornetsecurity Altaro VM Backup Local Computer Engineer
Altaro VM Backup from Hornetsecurity offers small and mid-size organizations a reliable and affordable solution for backing up and recovering Microsoft Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for local, offsite, distributed, and cloud architectures and also supports cost-effective cloud backup to Azure storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of remote or on-premises consulting services to help you to plan, install, optimize and debug a modern backup/restore solution based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/recovery service powered by on Altaro VM Backup.
Security Threat Bulletins Testing
Consultants Cybersecurity Bulletins
This page includes current updates on cybersecurity threats, patches, and best practices. Call or email Progent if you need help securing your network against the latest IT security threats.
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