Enlarging your at-home workforce can have a significant impact on IT infrastructure, security, and company workflows. Progent has two decades of experience helping small and mid-size businesses to design, configure, manage, tune, and debug IT environments that support a remote workforce. Progent can assist your Springfield organization to pick the right technologies and adhere to leading practices in creating and operating a safe virtual solution for telecommuters that promotes teamwork and returns top business value. Progent can provide services that go from as-needed expertise for getting you past challenging technical roadblocks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can help Springfield, Illinois businesses to succeed with any facet of creating a high-performing telecommuting environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk services, security and compliance, data protection solutions, and centralized management.

Help Desk Support for Telecommuters
A rapid, enterprise-wide transition to a telecommuter business model, which might be activated by an epidemic or as a component of a disaster recovery process, can overwhelm even a well-staffed in-house Call Center. Progent's Call Center services make it possible for organizations to outsource or expand their Call Center with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive network of remote technical support experts along with enterprise-class trouble ticketing and follow-up software to offer an economical, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC technical support from initial help requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to track or revise the status of their current tickets, enter information, and upload screenshots and attachments. Support services are delivered at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to resolve complex problems. For more information, see Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Supplemental Service allows your business to expand your current Help Desk Call Center organization by splitting responsibilities for Support Desk support services transparently between your in-house IT support organization and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's co-managed Support Desk service uses a collaborative support model based on the leading professional services automation platform for managing help requests and ticketing, assigning responsibility, tracking progress, and producing management reports. To learn how Progent's Help Desk Supplementation Services can help your business to deliver world-class technical support to your from-home workers, visit Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient telecommuter environment for your Springfield, Illinois organization, call 1-800-993-9400 or refer to Contact Progent.