St. Louis At Home Workers Solutions Support and Consulting
Help Desk Solutions Consulting Services
Enlarging your remote workforce can have a significant impact on IT architecture, security, and company processes. Progent has two decades of experience assisting businesses of all sizes to design, deploy, administer, optimize, and debug IT networks that support at-home workers. Progent can help your St. Louis organization to select the right tools and follow best practices in building and maintaining a secure virtual office solution for telecommuters that facilitates teamwork and delivers maximum business value. Progent offers support services ranging from on demand expertise for getting you past challenging technical bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.
Progent can assist St. Louis, Missouri organizations to succeed with any facet of creating a high-performing work-at-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, security and compliance, data protection solutions, and unified management.
Help Desk Call Center Support for At-Home Workers
An emergency, enterprise-wide switchover to a from-home workforce, which might be the result of a pandemic or as an element of a disaster recovery/business continuity process, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center services.
- Progent's Standard Call Desk services utilize Progent's extensive network of remote technical support specialists combined with world-class trouble ticketing and tracking technology to offer an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop support from service requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to check or revise the status of their current tickets, add information, and append screen captures or relevant files. Support services are provided at a substantial discount off Progent's normal Level 1 technical support rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support specialists to deal with advanced issues. To find out more, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Augmentation Service allows your company to supplement your existing Call Center staff by splitting responsibilities for Call Desk support transparently between your regular IT support organization and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's co-managed Help Desk service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) tool for handling help requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. For information about how Progent's Call Center Supplementation Services can enable your company to deliver best-in-class desktop support to your teleworkers, visit Progent's Call Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing a productive telecommuter environment for your St. Louis, Missouri business, phone
An index of content::
Microsoft and Cisco Small Business Technical Support Firm
Microsoft and Cisco Certified Expert Small Business Small Business Computer Consulting Firms
For small organizations considering Progent's network support outsourcing, design expertise, or technical support offerings, call 800-993-9400 or send email to information@progent.com.
Wireless Security Inventory Specialists
Top Rated External Cybersecurity Inventory Engineers
Progent has put together two ultra-affordable service packages designed to enable small businesses to get an objective security assessment from a certified security engineer. With Progent's External Security Inventory Scan, a security engineer administers an extensive examination of your network from outside your firewall to uncover possible weaknesses in the security profile you present to the public. With Progent's Internal Security Inventory Checkup, a security expert executes a system scan from an authorized machine within your company firewall to assess vulnerabilities to inside attacks. Both security inventory packages are configured and run from a protected remote site.
SonicWall NSA Firewall Network Security Testing
SonicWall Firewall Firewall Support
Progent's certified SonicWall firewall experts can show you how to deploy, manage, and update SonicWall firewall devices including the newer SonicWall TZ, NSa and NSsp families of firewalls and the older SonicWall PRO 1260 Secure Switch products. Progent's CISM and CISA-certified cybersecurity consultants can help you incorporate SonicWall security gateways into a complete network protection solution and design protection into your corporate practices.
Immediate Information Technology Consulting Cisco RADIUS Security
VPN Online Help
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or medium sized company deploy and support Cisco’s security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both remote connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to administer and offer the flexibility to expand with your growing business requirements. Progent’s Cisco-Certified network experts support Cisco’s complete line of products aimed at eliminating information pilfering, virus and worm assaults, DDoS attacks, and other security risks to your information system. Progent can show you how to deploy Cisco products to get secure connectivity, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to create a central client access control framework for user authentication, permissions, and accounting from a graphical Web interface.
24x7x365 SCCM 2007 Device Management Consulting
Open Now SCCM 2007 Device Management Consulting
Progent's Microsoft-certified consultants can help your organization to support Microsoft System Center 2007 Configuration Manager to streamline administration, enhance compliance, and boost worker output by ensuring that critical applications stay up to date, tracking product licenses, and monitoring usage profiles so you can make informed purchasing decisions. Once your organization is set to update your SCCM 2007 device management solution, Progent can help you to plan and carry out an efficient migration to System Center 2012 Configuration Manager.
IT documentation management Specialist
Services ProSight password management
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it.
Microsoft Operations Manager Example Application
MOM 2005 Case Study
Before Progent’s MOM-based solution, network issues were approached reactively, after users complained about them. With the help of proactive, computer generated alerts and trend reports created by Microsoft Operations Manager, Progent can now anticipate system issues before they grow to be critical enough to impact network uptime. Because of MOM, Progent can deal with potential problems before customers suspect that the problems exist. Progent has background with Microsoft Operations Manager 2005 and MOM 2000 to offer small company IT systems enterprise-class availability, security and performance.
Cisco Virtual Help Desk Integration Services
Consultants Shared Support Desk
Progent's Microsoft and Cisco certified experts provide several service programs to help medium-size and large companies create an efficient and productive in-house Network Support Help Desk. Progent's help desk consulting services include ROI analysis, process study and improvement, executive reporting, training of in-house staff, and documentation of procedures. Progent's Software Selection and Deployment Support Services help organizations analyze the numerous high-quality Help Desk software packages available and decide what packages may be too costly, lack critical capabilities, or align poorly with your company's business goals. Progent also offers temporary staffing for companies who want to reinforce their internal Help Desk team for special projects or to fill in for vacationing or incapacitated personnel.
Proxim Tsunami Wireless Case Study
School Wireless Example Application
Progent delivered a wireless integration environment that allowed a school to increase productivity and eliminate the ongoing expense of a dedicated wireline connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is designed for connecting remote sites up to 2.5 miles apart and can extend to even longer ranges. This wireless alternative offered better performance and dependability than recourse to amplifying the 802.11b network, and since it utilizes the 5.8Ghz band it provided protection against local interference.
Security Services Check Point 1000 Firewalls
Check Point VPN-1 Security Services
Progent's Check Point consultants can help you select and configure Check Point Software Firewall/VPN utilities and hardware based on Check Point's technology to provide an affordable and efficient security defense for your business network. Progent can also show you how to configure other Check Point products such as Check Point ZoneAlarm and Check Point Power-1 appliances with security products from other vendors and provide a central stop for continuing technical support, administration, education, and design expertise.
Cisco Firepower Firewalls Support and Integration
Cisco Firesight Management Consultant Services
Cisco's Firepower Next Generation Firewalls deliver a significant performance improvement compared to Cisco's popular ASA 5500-X security appliances and offer unified management of advanced cybersecurity features such as application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can help you to design and execute an efficient migration to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's subscription-based security services to create and centrally control IT environments that span branch offices, data centers, private clouds and public clouds.
Consultants Microsoft Office XP
After Hours Microsoft Office XP Small Business Server Support
Progent’s IT outsourcing packages provide affordable computer support for small companies. Whether it includes planning network architecture, creating an in-house Help Desk or outsourcing a one, rolling out a new e-mail platform, monitoring your system, or building a web-based business solution, outsourcing your IT technical services can contain costs and eliminate uncertainties, permitting network support expenses to grow in a more linear and controlled manner than is possible by building up a large, knowledgeable in-house network support organization. Progent’s Outsourcing White Paper and datasheets explain how Progent can help you build a secure and highly available network architecture for your critical applications powered by Windows including Office XP, Office 2003, and Office 2000.
After Hours Solaris Migration Consultant
Solaris to Windows Upgrade Consultants
Progent can assist you to plan and implement an efficient transition from a Solaris-based IT system to a network powered by Windows and capable of supporting Microsoft's powerful office productivity products, business applications, and software development tools. Progent's Sun Solaris, Windows and Cisco consultants and software development specialists can show you how to guard your data and minimize productivity disruption by designing an effective migration plan that preserves your current assets in Sun Solaris software and technology. UNIX-to-Windows transition consulting services available from Progent include evaluation of current environment, migration planning and validation, Exchange migration expertise, data and application transition, and server and storage migration and consolidation.
Windows desktop virtualization Technology Professional
XenDesktop Network Engineer
For desktop virtualization, Progent offers the support of a Citrix-certified XenDesktop consultant who can help you to design a XenDesktop environment that improves the business impact of your information network; integrate XenDesktop technology with your servers, end-user devices, and printers; migrate your existing desktop virtualization software to the latest versions of XenDesktop; and deliver comprehensive remote troubleshooting. Progent can also instruct your network managers to adhere to best practices to maintain XenDesktop efficiently.
Consultants Microsoft Exchange Server 2010 Upgrade
Microsoft Exchange 2010 Migration Specialist
Progent's Microsoft and Cisco-certified consulting experts can help your organization to assess the benefits of Exchange Server 2010 for your company and can help you to plan and carry out a smooth migration to Exchange Server 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 Server that will offer fast payback by improving your productivity, cutting the cost of equipment and service, streamlining administration, and integrating your vital communications technologies.
Juniper J Series Gateway Firewall Setup
Juniper J2350 Router Security Contractors
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
ProSight Email Guard Spam and Virus Filtering Service Consult
Open Now Consult Email Link Protection
Progent's ProSight Email Guard uses the technology of leading information security vendors to provide web-based control and world-class security for all your inbound and outbound email. The powerful structure of ProSight Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter.
Juniper NetScreen Security Organizations
Largest Juniper Firewalls Cybersecurity Tech Services
Progent's Juniper-authorized NetScreen engineer can assist your company to configure and optimize NetScreen 5000 series routers, migrate from previous NetScreen devices to the latest Juniper products, and repair network infrastructure problems in all-Juniper or mixed-vendor systems.
Software Outsourcing Consultant Midsize Company
Mid-size Office Small Business Computer Consultant
Progent offers network services for mid-size businesses with 100 to 250 system users. The mid-size business or work group has typically been an underserved part of the market for IT support expertise. The cost structures and support access practices of large third-party support firms make them excessively costly for the typical mid-size company or small medium business (SMB), which usually relies on a modest IT budget with which to support an information network whose complexity and sophistication are frequently similar to the information systems of far larger enterprises. Progent's service delivery model, which takes great advantage of remote support, virtual office technology and proactive network monitoring, significantly reduces the IT maintenance expenses of an SMB while offering the small company with big-company support from professional, IT experts knowledgeable in a broad array of midsized business network solutions. If your medium size organization or small business is searching for levels of network help needed for a mid-size organization without paying enterprise costs, you need Progent.
SBS 2011 Network Consulting
SBS 2008 On-site Technical Support
Microsoft Small Business Server (SBS) is a low-cost collection of server products that offers the foundation for a powerful but easy-to-manage information. The IT demands of the Microsoft .NET components bundled with Microsoft Small Business Server 2011 calls for a network consultant with hands-on experience designing and building cohesive, end-to-end business network solutions. Progent's Small Business Server professionals have an average of over 10 years of background supporting computer systems based on Microsoft products. This background ensures you results in deploying, managing, and troubleshooting IT environments that include the Microsoft SBS Server suite of servers and applications.
24x7 SQL Designer
MCSE Expert Certified SQL Server Support and Setup
SQL Server 2000 is a complete, web-aware database and data analysis package that enables the rapid development of cutting-edge high-end applications that can give your company a significant competitive edge. Microsoft SQL Server 2000 provides core support for XML and the capability to communicate across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of background helping with Microsoft integration, assures you success in planning, deploying and administering Microsoft SQL Server applications that are well integrated with other applications powered Microsoft's .NET environment.
Microsoft Exchange Upgrade IT Consulting
Exchange 2000 Server Upgrade Specialists
Progent is among the most qualified IT support companies for designing email systems powered by Exchange 2000 Server. Progent is skilled in helping small companies receive all the benefits of Microsoft Exchange 2000 under common situations such as updating from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and outsourcing your Exchange 2000 Server support.
Job Openings Microsoft Certified
Cisco Consulting Full-Time Jobs
Progent wants to hire fulltime, results-oriented Microsoft certified engineers with Microsoft Certified Systems Engineer credentials; Cisco certified system engineers with Cisco CCNP or CCIE credentials; security consultants who have CISSP or CISM or comparable security certification; and high-end network architecture experts with experience in mobile access, wireless networking, fault tolerance, business continuity, information protection, and server virtualization. Progent also seeks professionals to join Progent's staff of desktop support specialists and remote troubleshooting professionals. In addition, Progent is seeking experienced managers able to operate effectively in Progent's high-growth, virtual office environment.
Remote Support Services Exchange Online Archiving
Expert Microsoft Certified Technical Consultant Office 365 PST migration
Progent can assist you to evaluate the wealth of subscription options available with Office 365 and configure your information network with Office 365 so you realize top business value. Progent offers expertise with multi-platform networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also assist your business to build and manage hybrid solutions that transparently integrate local and cloud-based products and services.
VMware Site Recovery Manager Failback Consultant
VMware Site Recovery Manager and NSX Integration Consultant Services
VMware's popular Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent runbook for restoring applications and services rapidly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. SRM also allows transparent testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Supplemental Support Desk Integration Support
Call Desk Sharing Outsourcing
Progent's Microsoft and Cisco authorized experts offer several ways to help mid-size and large companies create an efficient and productive internal Computer Support Help Desk Call Center. Progent's help desk consulting services include Return on Investment evaluation, process study and enhancement, management reporting, education of in-house personnel, and documentation of procedures. Progent's Software Evaluation and Integration Services help companies sift through the numerous top level Help Desk application programs available and determine which products may be excessively expensive, lack critical functions, or align poorly with your organization's business goals. Progent also offers short-term staffing for companies who need to reinforce their internal Help Desk staff for occasional tasks or to substitute for absent or indisposed personnel.
Microsoft Certified Expert Project Server Time Reporting Troubleshooting
Microsoft Project Server Integration Firm
Progent's Microsoft-certified consultants offer advanced expertise in implementing, operating and troubleshooting all versions of Project Server and can deliver a broad variety of affordable online consulting services based on proven best practices to assist organizations of any size to receive all the advantages of this powerful platform. Support services available from Progent include solution planning, installation and upgrades, setting up secure file and status sharing among onsite and offsite users, network optimization, and specialized online training.
Remote SharePoint 2010 IT Consultants
Microsoft Experts SharePoint Workspace 2010 Remote Troubleshooting
Progent's Microsoft consultants can provide cost-effective remote technical support and development services to assist your business to plan, deploy, administer, and maintain Microsoft SharePoint 2010 environments that can feature web sites that can function as portals, extranets, document management applications, blogs, data warehouses, business analytics, enterprise-wide search, workflows, and other utilities to support and improve information sharing. Progent can show you how to combine SharePoint 2010 with MS SQL Server and with other databases and with Microsoft's familiar office productivity applications including Office Excel, Word, PowerPoint, and Project. Progent can assist your business to upgrade from earlier versions of SharePoint or move a mix of web technologies into a unified and easily managed SharePoint 2010 environment.
Lync Server 2013 and Android Professional
Lync Server 2013 disaster recovery Consultant
Lync Server 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, as well as IP-based and public switched telephone network voice communication. Lync Server 2010 can extend the functionality of Microsoft Exchange Server, SharePoint and Office desktop or cloud-based Office 365 and streamlines management via integration with Active Directory. Lync 2010 can also reduce expenses by doing away with Voice-over-IP equipment and subscription fees, PBX systems, or legacy video conferencing solutions. Progent's Microsoft-certified unified communications experts offer remote and on-premises support services to assist your company to manage and troubleshoot your current Lync Server 2010 environment or evaluate the benefits of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product family. Progent can also assist your organization to design and carry out a smooth Skype for Business upgrade.
Windows Server Essentials and Office 365 Consultants
Windows Server Essentials Consulting Services
Microsoft Windows Server Essentials is a value-priced, entry-level OS that allows small organizations to make the move from the older stand-alone on-premises datacenter to the contemporary hybrid computing paradigm that includes both local and cloud-hosted software and infrastructure. Progent's Microsoft-certified consultants can provide cost-effective remote consulting and troubleshooting services for Windows Server Essentials. Progent can help you to assess the potential business advantages of moving to WS 2012 R2 and implementing a hybrid local/cloud design for your computing ecosystem. Progent can provide comprehensive project management support so you can plan and execute an efficient migration to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Online platforms and services. Progent can also provide as-needed consulting help, troubleshooting, and training.
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