Enlarging your at-home workforce can have a major impact on IT infrastructure, cybersecurity, and company processes. Progent has two decades of experience assisting SMBs to design, deploy, manage, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your St. Louis organization to select the right tools and adhere to best practices in creating and operating a secure virtual solution for teleworkers that facilitates teamwork and delivers maximum business value. Progent can provide services that go from on demand expertise for helping you over occasional IT roadblocks to full project management to help you successfully complete mission-critical initiatives.

Progent can assist St. Louis, Missouri companies to with any aspect of creating a high-performing remote work ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, cybersecurity, data protection solutions, and streamlined management.

Help Desk Support for Remote Workers
An emergency, enterprise-wide switchover to a teleworker business model, which might be the result of an epidemic or as a component of a disaster recovery plan, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or supplement their Help Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Support Desk support services leverage Progent's nationwide team of remote IT support specialists combined with world-class ticketing and follow-up software to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial help requests to trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to check or revise their active trouble tickets, add information, and upload screen captures and attachments. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to deal with complex problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service enables your business to supplement your existing Call Center organization by sharing responsibilities for Support Desk support services seamlessly between your in-house support personnel and Progent's extensive team of desktop support engineers and subject matter experts. Progent's co-managed Call Desk service uses a collective support model based on the number one professional services automation platform for managing help requests and ticketing, assigning ownership, monitoring progress, and generating reports. For details about how Progent's Call Center Augmentation Services can enable your company to deliver world-class IT support to your at-home employees, go to Progent's Support Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining a productive work-from-home solution for your St. Louis, Missouri company, phone 1-800-993-9400 or go to Contact Progent.