Enlarging your remote workforce can have a significant impact on IT architecture, security, and company processes. Progent has two decades of experience assisting businesses of all sizes to design, deploy, administer, optimize, and debug IT networks that support at-home workers. Progent can help your St. Louis organization to select the right tools and follow best practices in building and maintaining a secure virtual office solution for telecommuters that facilitates teamwork and delivers maximum business value. Progent offers support services ranging from on demand expertise for getting you past challenging technical bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.
Progent can assist St. Louis, Missouri organizations to succeed with any facet of creating a high-performing work-at-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, security and compliance, data protection solutions, and unified management.
Help Desk Call Center Support for At-Home Workers
An emergency, enterprise-wide switchover to a from-home workforce, which might be the result of a pandemic or as an element of a disaster recovery/business continuity process, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center services.
- Progent's Standard Call Desk services utilize Progent's extensive network of remote technical support specialists combined with world-class trouble ticketing and tracking technology to offer an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop support from service requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to check or revise the status of their current tickets, add information, and append screen captures or relevant files. Support services are provided at a substantial discount off Progent's normal Level 1 technical support rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support specialists to deal with advanced issues. To find out more, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Augmentation Service allows your company to supplement your existing Call Center staff by splitting responsibilities for Call Desk support transparently between your regular IT support organization and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's co-managed Help Desk service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) tool for handling help requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. For information about how Progent's Call Center Supplementation Services can enable your company to deliver best-in-class desktop support to your teleworkers, visit Progent's Call Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing a productive telecommuter environment for your St. Louis, Missouri business, phone 1-800-993-9400 or go to Contact Progent.