Enlarging your remote workforce can have a significant impact on IT architecture, security, and company processes. Progent has two decades of experience assisting businesses of all sizes to design, deploy, administer, optimize, and debug IT networks that support at-home workers. Progent can help your St. Louis organization to select the right tools and follow best practices in building and maintaining a secure virtual office solution for telecommuters that facilitates teamwork and delivers maximum business value. Progent offers support services ranging from on demand expertise for getting you past challenging technical bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.

Progent can assist St. Louis, Missouri organizations to succeed with any facet of creating a high-performing work-at-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, security and compliance, data protection solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
An emergency, enterprise-wide switchover to a from-home workforce, which might be the result of a pandemic or as an element of a disaster recovery/business continuity process, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Call Desk services utilize Progent's extensive network of remote technical support specialists combined with world-class trouble ticketing and tracking technology to offer an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop support from service requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to check or revise the status of their current tickets, add information, and append screen captures or relevant files. Support services are provided at a substantial discount off Progent's normal Level 1 technical support rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support specialists to deal with advanced issues. To find out more, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Augmentation Service allows your company to supplement your existing Call Center staff by splitting responsibilities for Call Desk support transparently between your regular IT support organization and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's co-managed Help Desk service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) tool for handling help requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. For information about how Progent's Call Center Supplementation Services can enable your company to deliver best-in-class desktop support to your teleworkers, visit Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing a productive telecommuter environment for your St. Louis, Missouri business, phone 1-800-993-9400 or go to Contact Progent.

An index of content::

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    VPN Online Help

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  • Video Conferencing Online Help 24 Hour Consultant Microsoft Voice over IP
  • Virtual Office Microsoft Certified Contractor Job Subcontractor Job Virtual Office Infrastructure

  • Lync Server 2013 and Android Professional
    Lync Server 2013 disaster recovery Consultant

    Lync Server 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, as well as IP-based and public switched telephone network voice communication. Lync Server 2010 can extend the functionality of Microsoft Exchange Server, SharePoint and Office desktop or cloud-based Office 365 and streamlines management via integration with Active Directory. Lync 2010 can also reduce expenses by doing away with Voice-over-IP equipment and subscription fees, PBX systems, or legacy video conferencing solutions. Progent's Microsoft-certified unified communications experts offer remote and on-premises support services to assist your company to manage and troubleshoot your current Lync Server 2010 environment or evaluate the benefits of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product family. Progent can also assist your organization to design and carry out a smooth Skype for Business upgrade.

  • Windows Server 2016 Scale Out Clusters Support Outsourcing Windows Server 2016 Storage Replica Technical Consultant
  • Windows Server 2019 Hyper-V Specialists Windows Server 2019 and SQL Server Consultant Services
  • Windows Virtual Desktop for Apple Mac Integration Services Remote Desktop Connection for Apple Mac Network Consultants
  • Wireless Email Server Recovery Email Security and Virus Protection Technology Consultant

  • Windows Server Essentials and Office 365 Consultants
    Windows Server Essentials Consulting Services

    Microsoft Windows Server Essentials is a value-priced, entry-level OS that allows small organizations to make the move from the older stand-alone on-premises datacenter to the contemporary hybrid computing paradigm that includes both local and cloud-hosted software and infrastructure. Progent's Microsoft-certified consultants can provide cost-effective remote consulting and troubleshooting services for Windows Server Essentials. Progent can help you to assess the potential business advantages of moving to WS 2012 R2 and implementing a hybrid local/cloud design for your computing ecosystem. Progent can provide comprehensive project management support so you can plan and execute an efficient migration to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Online platforms and services. Progent can also provide as-needed consulting help, troubleshooting, and training.

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