Enlarging your telecommuter workforce can have a major effect on IT infrastructure, security/compliance, and corporate workflows. Progent has two decades of background assisting businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your St. Louis company to select the right tools and adhere to leading practices in building and operating a secure virtual office solution for teleworkers that facilitates collaboration and returns top business value. Progent offers support services ranging from as-needed expertise for helping you over challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.
Progent can assist St. Louis, Missouri companies to succeed with any aspect of creating a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk services, endpoint security, backup/restore solutions, and unified management.
Help Desk Support for Teleworkers
A fast, organization-wide transition to a telecommuter workforce, which might be motivated by an epidemic or as an element of a business continuity preparedness plan, can overstretch even a high-performing internal Help Desk. Progent's Call Center services allow businesses to outsource or expand their Call Desk by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk support services utilize Progent's nationwide team of online IT support experts along with enterprise-class ticketing and follow-up technology to provide an affordable, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from help requests through ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to track or revise their active trouble tickets, add details, and upload screen captures and relevant files. Support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced issues. For details, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Call Center Supplemental Service allows your company to supplement your current Help Desk Call Center staff by sharing responsibilities for Call Desk services seamlessly between your in-house support staff and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collective support solution utilizing the leading PSA tool for handling service requests and ticketing, establishing ownership, tracking progress, and producing management reports. To find out how Progent's Support Desk Augmentation Services can enable your company to provide world-class IT support to your at-home employees, visit Progent's Call Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing an efficient telecommuter solution for your St. Louis, Missouri business, phone 1-800-993-9400 or visit Contact Progent.