Expanding your telecommuter workforce can have a significant effect on IT architecture, security, and company culture. Progent has 20 years of experience assisting small and mid-size businesses to design, configure, manage, optimize, and troubleshoot IT environments that support a remote workforce. Progent can assist your St. Louis company to pick the right technologies and adhere to leading practices in creating and operating a secure virtual office solution for teleworkers that promotes teamwork and returns maximum business value. Progent offers services ranging from on demand expertise for getting you past challenging IT roadblocks to full project management to help you successfully complete mission-critical initiatives.

Progent can assist St. Louis, Missouri companies to succeed with any aspect of building a high-functioning work-at-home environment by providing infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk services, endpoint security, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Remote Workers
A rapid, company-wide changeover to a telecommuter business model, which might be the result of an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Help Desk. Progent's Call Center services allow organizations to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center services.

  • Progent's Standard Call Center services utilize Progent's extensive network of remote IT support experts along with enterprise-class trouble ticketing and tracking technology to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop support from help requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables at-home employees to check or revise their active trouble tickets, enter details, and upload screenshots or attachments. Technical support services are provided at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. For details, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service allows your company to expand your current Call Center organization by splitting delivery of Support Desk services transparently between your regular support personnel and Progent's extensive pool of PC support engineers and subject matter experts. Progent's shared Call Desk service is based on a co-sourcing support solution based on the number one professional services automation (PSA) platform for handling help requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. For information about how Progent's Support Desk Supplementation Services can enable your company to provide best-in-class IT support to your at-home employees, see Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining a productive work-from-home environment for your St. Louis, Missouri business, call 1-800-993-9400 or go to Contact Progent.

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