Enlarging your at-home workforce may have a significant effect on network infrastructure, cybersecurity, and company workflows. Progent has 20 years of background helping SMBs to plan, configure, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Stockton organization to pick the appropriate tools and adhere to best practices in building and operating a safe virtual ecosystem for telecommuters that promotes teamwork and returns top business value. Progent can provide services that go from on demand expertise for helping you over challenging technical roadblocks to full project management to help you carry out business-critical initiatives.

Progent's consultants can assist Stockton, California businesses to succeed with any facet of creating a high-functioning work-at-home environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk outsourcing, security and compliance, backup/restore solutions, and unified management.

Help Desk Call Center Services for Teleworkers
A sudden, company-wide switchover to a from-home business model, which could be driven by an epidemic or as an element of a business continuity process, can overwhelm even the most efficient in-house Call Center. Progent's Call Center services make it possible for organizations to outsource or expand their Support Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services leverage Progent's extensive network of online technical support experts along with enterprise-class trouble ticketing and follow-up technology to provide an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC support from service requests through ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables teleworkers to monitor or revise their active trouble tickets, enter details, and upload screenshots and relevant files. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to resolve complex issues. To find out more, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Augmentation Service enables your business to expand your existing Help Desk team by splitting responsibilities for Help Desk Call Center support seamlessly between your regular IT support staff and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's shared Support Desk service is based on a collective support solution utilizing the number one professional services automation tool for managing help requests and ticketing, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver best-in-class technical support to your at-home workforce, visit Progent's Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Stockton, California company, call 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Progent's certified SonicWall firewall experts can help you deploy, manage, and update SonicWall firewall/VPN products including the newer SonicWall TZ, NSa and NSsp Series of appliances and the older SonicWall PRO 2040 devices. Progent's CISM and CISA-certified cybersecurity experts can help you incorporate SonicWall security gateways into an end-to-end network protection plan and build security into your business practices.

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  • 24-Hour ProSight DPS Backup and Recovery Services Engineers
    ProSight Hybrid Cloud Data Backup Services Support Outsourcing

    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information.

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  • Mid-size Office System Consultants
    24/7/365 Network Engineers Mid-size Office

    Progent provides technical services for mid-size businesses who have 100 to 250 network users. The medium size business or office has typically been an overlooked part of the market for network support services. The overhead and service access models of major outside support firms make them excessively expensive for the ordinary mid-size business or small medium business (SMB), which commonly relies on a minimal IT budget with which to maintain an information network whose advanced technology and sophistication are frequently comparable to the information systems of much larger companies. Progent's support delivery model, which takes full advantage of online support, virtual network technology and proactive network monitoring, significantly lowers the network support expenses of a small-medium business while providing the small organization with enterprise-level service from certified, world-class consultants with background in a wide array of midsized business network solutions. If your medium size company or small business is looking for the quality of network help needed for a medium size office without budgeting big-company prices, call Progent.

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  • Microsoft Windows 2000 IT Consultant
    Consulting Windows 2000 Server

    Progent's Microsoft-certified Windows 2000 Server consultants can provide network support and IT consulting services for the entire family of .NET Servers, Windows Server 2000, and Windows 2003 Server. Progent's Windows 2000 Server configuration, optimization, and troubleshooting services include system design, installation, project management, local and off-site technical support, Help Desk outsourcing, expert security analysis, turn-key outsourcing, and cost-effective co-sourcing.

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