Enlarging your remote workforce can have a major impact on network infrastructure, security, and corporate culture. Progent has two decades of background helping small and mid-size businesses to plan, deploy, manage, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Stockton company to select the appropriate tools and adhere to leading practices in creating and operating a secure virtual solution for teleworkers that facilitates collaboration and returns maximum value. Progent offers services that go from as-needed guidance for helping you past occasional IT bottlenecks to full project management to help you successfully complete business-critical tasks.

Progent's consultants can assist Stockton, California businesses to succeed with any facet of creating a high-performing telecommuting environment by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Teleworkers
A sudden, organization-wide changeover to a from-home business model, which might be the result of a pandemic or as an element of a disaster recovery/business continuity process, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk services make it possible for organizations to outsource or augment their Call Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk support services utilize Progent's nationwide network of remote IT support experts along with enterprise-class ticketing and tracking software to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop technical support from initial service requests to trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to monitor or edit the status of their current trouble tickets, enter details, and append screenshots and attachments. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support experts to deal with advanced problems. For details, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Augmentation Service allows your business to supplement your existing Call Center organization by sharing responsibilities for Help Desk Call Center support transparently between your regular support organization and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's shared Help Desk service is based on a collective support solution based on the leading professional services automation platform for handling help requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your business to provide world-class IT support to your at-home employees, see Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining an efficient work-from-home environment for your Stockton, California business, call 1-800-993-9400 or refer to Contact Progent.