Enlarging your at-home workforce may have a significant effect on network infrastructure, cybersecurity, and company workflows. Progent has 20 years of background helping SMBs to plan, configure, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Stockton organization to pick the appropriate tools and adhere to best practices in building and operating a safe virtual ecosystem for telecommuters that promotes teamwork and returns top business value. Progent can provide services that go from on demand expertise for helping you over challenging technical roadblocks to full project management to help you carry out business-critical initiatives.
Progent's consultants can assist Stockton, California businesses to succeed with any facet of creating a high-functioning work-at-home environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk outsourcing, security and compliance, backup/restore solutions, and unified management.
Help Desk Call Center Services for Teleworkers
A sudden, company-wide switchover to a from-home business model, which could be driven by an epidemic or as an element of a business continuity process, can overwhelm even the most efficient in-house Call Center. Progent's Call Center services make it possible for organizations to outsource or expand their Support Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Center support services leverage Progent's extensive network of online technical support experts along with enterprise-class trouble ticketing and follow-up technology to provide an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC support from service requests through ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables teleworkers to monitor or revise their active trouble tickets, enter details, and upload screenshots and relevant files. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to resolve complex issues. To find out more, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Augmentation Service enables your business to expand your existing Help Desk team by splitting responsibilities for Help Desk Call Center support seamlessly between your regular IT support staff and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's shared Support Desk service is based on a collective support solution utilizing the number one professional services automation tool for managing help requests and ticketing, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver best-in-class technical support to your at-home workforce, visit Progent's Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Stockton, California company, call 1-800-993-9400 or refer to Contact Progent.