Stockton Remote Workforce Connectivity Consulting Partner
Help Desk Call Center Augmentation and Outsourcing Consulting and Support Services
Enlarging your at-home workforce may have a significant effect on network infrastructure, cybersecurity, and company workflows. Progent has 20 years of background helping SMBs to plan, configure, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Stockton organization to pick the appropriate tools and adhere to best practices in building and operating a safe virtual ecosystem for telecommuters that promotes teamwork and returns top business value. Progent can provide services that go from on demand expertise for helping you over challenging technical roadblocks to full project management to help you carry out business-critical initiatives.
Progent's consultants can assist Stockton, California businesses to succeed with any facet of creating a high-functioning work-at-home environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk outsourcing, security and compliance, backup/restore solutions, and unified management.
Help Desk Call Center Services for Teleworkers
A sudden, company-wide switchover to a from-home business model, which could be driven by an epidemic or as an element of a business continuity process, can overwhelm even the most efficient in-house Call Center. Progent's Call Center services make it possible for organizations to outsource or expand their Support Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Center support services leverage Progent's extensive network of online technical support experts along with enterprise-class trouble ticketing and follow-up technology to provide an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC support from service requests through ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables teleworkers to monitor or revise their active trouble tickets, enter details, and upload screenshots and relevant files. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to resolve complex issues. To find out more, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Augmentation Service enables your business to expand your existing Help Desk team by splitting responsibilities for Help Desk Call Center support seamlessly between your regular IT support staff and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's shared Support Desk service is based on a collective support solution utilizing the number one professional services automation tool for managing help requests and ticketing, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver best-in-class technical support to your at-home workforce, visit Progent's Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Stockton, California company, call
An index of content::
Microsoft Certified Professional Freelancing Jobs
Job Opening Microsoft Certified Professional
Progent is looking for a range of on-staff employees such as motivated Microsoft Certified Systems Engineers; system consultants with Cisco CCDP or CCIE certification; and consultants for fault-tolerant network architecture with backgrounds in mobile connectivity, wireless networking, non-stop systems, business continuity planning, data protection, and server virtualization. We are also hiring desktop support experts, off-site service specialists, and CISSP or CISM accredited security professionals. Progent is also looking for veteran managers who can perform efficiently in our dynamic, virtual office model. Progent contracts independent consultants who have proven knowledge and hands-on experience in high-demand IT topics outside our main technical concentration. Progent's Experts Team includes contractors who offer consulting and development services for mission-critical solutions that include MRP, Enterprise Resource Planning, or CRM; possess deep knowledge of non-Microsoft operating systems such as Linux derivatives, Macintosh, or Solaris, or offer world-class help in areas such as telecom, web site design, EDI, eCommerce, or dbm programming. Freelance contractors certified by Progent coordinate with our in-house professionals to deliver comprehensive IT services for small company networks.
Technology Consulting ISA 2004 Server
ISA Server Consulting
Progent's Microsoft-certified ISA Server consulting experts have long experience developing ISA Server-based security solutions for information systems with multiple sites, remote workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts can assist your company in planning and implementing an installation of ISA 2000 Server or ISA Server 2004 that meets your information security needs without overly restricting your IT system accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Service Reports Technical Support
Service Database Online Technical Support
Progent uses a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small service firms who offer minimal documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation sent by every consultant to every customer. The practice of detailing and organizing service activity results in more efficient service and eliminates a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
Consulting for Service Firms Remote Troubleshooting
Consulting for Service Providers Remote Technical Support
Progent's Support Program for IT Service Organizations lets you take advantage of Progent's information technology experts under your own service brand as a seamless arm of your IT services staff.
Microsoft Dynamics Development Company
Microsoft Dynamics Designer
Progent's expertise providing Microsoft .NET support and SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and other developer platforms make it possible to design custom line-of-business programs and eCommerce environments that operate seamlessly with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains reporting consultants can show you how to create reports that let you track your business more effectively, transforming raw information into valuable insights into your business.
Online Consulting Barracuda Backup Replication
Top Barracuda Backup and vCenter Online Support
Barracuda Backup is a low-cost, subscription backup and disaster recovery service for small and mid-size organizations. A Barracuda Backup deployment can incorporate a custom-designed hardware storage device built by Barracuda or a virtual appliance with similar features but which utilizes your existing storage infrastructure. Barracuda Backup safeguards critical business data produced on-premises, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a wide array of consulting services to help your business to plan, configure, operate and repair a backup and disaster recovery system based on Barracuda technology.
ISA 2004 Consultant
Internet Security and Acceleration Server Support and Setup
Progent's Microsoft-certified ISA Server consulting experts have broad backgrounds creating Microsoft-based security designs for information systems with many sites, mobile users, and line-of-business web-based applications. A Progent ISA Server engineer is ready to help your small company plan and implement a configuration of Microsoft ISA Server 2004 that meets your information protection requirements without restricting your productivity.
Microsoft Dynamics Power BI Coding
Dynamics GP Excel Reports Programming Firms
Dynamics GP/Great Plains software includes analysis and reporting features that allow you to track all operations, sales and spending, and market patterns with integrated drill-down, query, and reporting capabilities. Progent's Microsoft Dynamics GP reporting consulting expertise can enable you to design reports that let you analyze your business more completely, turning raw data into useful business information. Progent can enhance your reporting and analytics by offering Crystal Reports consulting, FRx support, and Microsoft Excel programming. In addition to delivering reporting consulting, Progent can supply Microsoft .NET support, Microsoft SQL Server expertise, and programming experience with VBasic, XML and other tools in order to deliver specialized line-of-business application development and web commerce applications that integrate transparently with Dynamics GP.
Security Audit Services Juniper SSG20 Router
Firewall Support Juniper SSG550M Router
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
wireless IP phone integration Professional
Wi-Fi IP phone integration Network Consultant
Progent's Cisco wireless VoIP phone configuration and troubleshooting experts offer remote and on-premises assistance to help you build and maintain a Cisco wireless IP phone solution by delivering integration services that range from troubleshooting the configuration of a wireless IP phone or access point to offering project management outsourcing or co-sourcing for modernizing the wireless architecture of an entire campus.
Windows and UNIX Consulting Services
Windows, UNIX, Solaris Remote Consulting
If your business operates a UNIX or Linux environment or a multi-OS IT environment, Progent's CISM and ISSAP-premier security specialists can assist your whole enterprise in a broad array of security areas such as security management practices, security design and strategies, access control products and methodology, software development security, operations security, hardware security, telecommunications, infrastructure and web security, and disaster recovery preparedness. CISA and CISM stipulate the basic skills and international standards of knowledge that network security managers are expected to possess. These certification provide executive management the assurance that those who have achieved their CISM or CISSP qualification have demonstrated the experience and theory to offer effective security support and consulting services.
Emergency On-site Support Internet Security and Acceleration Server
MCSE Expert Certified Microsoft Firewall Technical Consultant
Progent’s Microsoft certified consultants offer small and midsize businesses consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers include an advanced application-layer aware firewall that can protect your IT network from attack by external and inside sources. Forefront Threat Management Gateway and ISA Server provide thorough examination of Internet protocols such as Hypertext Transfer Protocol, which allows these security platforms to uncover many threats that can get by traditional firewalls. The integrated firewall and VPN architecture of Forefront TMG and ISA Server permit stateful filtering and inspection of all VPN traffic. ISA Servers are the centerpiece of Microsoft's system security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you strengthen your network protection through expert planning and integration of Forefront TMG and ISA Servers. Progent's Microsoft-certified consultants can help your company to configure Microsoft Forefront Threat Management Gateway 2010, maintain all versions of ISA Server, or migrate from ISA Server to Microsoft Forefront Threat Management Gateway.
Cisco Certified Expert Online Support PIX Firewall Migration
Online Technical Support Cisco PIX Firewall Upgrade
Cisco's PIX Series firewalls have reached end of life and Cisco might not offer support these devices. Progent still offers consulting assistance for Cisco's PIX 500 Series firewalls to help you with maintenance and management and Progent can in addition help you determine whether to adopt next generation firewall products available from Cisco. Progent's Cisco technology experts can help your company design and implement a cost-effective migration to Cisco ASA 5500-X firewalls based on industry best practices.
Consultancy Exchange Server Hosting
Exchange Server Hosting Technology Professional
Progent's Microsoft Exchange Hosting Services offer a world-class data center that features redundant electrical and environmental control systems, round-the-clock site security and operations center, plus fault-tolerant connections to Internet backbone service companies. Hosted Exchange servers are set up as virtual servers for service continuity, easy scalability, and fast restoration. Services include complete incorporation with your network, access to handheld computing products, continual monitoring of efficiency and security, spam filtering, security update and service pack control, Help Desk Call Center support, daily data backup, and full messaging administration support.
MOM 2005 Example Application
Operations Manager Case Study
Before Progent’s MOM-based solution, system problems were approached reactively, once workers complained about them. With the help of proactive, automated alerts and trend reports created by Microsoft Operations Manager, Progent can now ward off network problems before they becomes serious enough to impact network availability. Thanks to Microsoft Operations Manager, Progent can resolve incipient problems before clients suspect that the problems exist. Progent has expertise with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to deliver small business IT systems enterprise-class availability, security and performance.
After Hours Private Cloud Solutions Engineers
Private Cloud Hosting for Virtual Data Centers Professionals
Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small company's servers in a solution that delivers the highest degree of availability and expandability and is also simple to migrate to any data center. ProSight Virtual Hosting services are based on proven virtualization platforms that enable small businesses with mixed- platform environments to economize significantly on the costs of capital equipment, system support, and network administration while achieving enterprise-class reliability and an unprecedented level of vendor flexibility.
24-7 Remote Access Consultant
Cisco VPN Help and Support
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or medium sized business deploy and support Cisco’s security and VPN technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both remote access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are simple to administer and offer the versatility to evolve with your growing business needs. Progent’s Cisco-Premier network experts are familiar with Cisco’s complete family of products targeted at eliminating information theft, virus and worm assaults, Denial of Service attacks, and other threats to your network. Progent can show you how to deploy Cisco technology to get safe connectivity, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to create a central user access control foundation for user authentication, permissions, and tracking from an easy-to-use Web interface.
Locky ransomware protection and recovery Consulting
ransomware protection review Engineers
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's preparedness to defend against ransomware or recover rapidly after a ransomware attack. Progent will work with you directly to collect information about your existing security profile and backup/recovery procedures, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup system that minimizes your vulnerability to ransomware and meets your business requirements.
SonicWall VPN Protect
SonicWall Capture ATP Security Certification
Progent's certified SonicWall firewall experts can help you deploy, manage, and update SonicWall firewall/VPN products including the newer SonicWall TZ, NSa and NSsp Series of appliances and the older SonicWall PRO 2040 devices. Progent's CISM and CISA-certified cybersecurity experts can help you incorporate SonicWall security gateways into an end-to-end network protection plan and build security into your business practices.
Remote Workforce Remote Support
24-7 Remote Working On-site Technical Support
Progent has 20 years of background helping small and mid-size businesses to design, implement, tune, administer, and troubleshoot computer networks that support a remote workforce.
Firepower Consulting
Remote Troubleshooting Adaptive Security Device Manager
Progent’s Cisco-Certified technology consultants offer experienced PIX Firewall consulting services encompassing design, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector threat protection, and safe connectivity services. Extending from small, easy-to-install desktop devices for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a healthy level of protection, speed and reliability for business networks of all sizes. PIX firewalls are build around a hardened, purpose-built platform, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated security and connectivity services, including advanced application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN connectivity, intelligent access services, and flexible administrative solutions. Progent’s Cisco consultants can show you how to choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
CISA Certified Security Expert CIO Outsourcing
Support Outsourcing Part-Time CIO
Progent offers the part-time or temporary assistance of a seasoned CIO who can offer a broad perspective to help your company pick and maintain network technology to match your current needs and that can be a firm basis for your growth. Progent's part-time or temporary CIO consulting services offer economic leverage to companies who want to maximize the impact of their network expenditures but who are without the budget or unwilling to take on one more high-level position to their head count. Since Progent is vendor-agnostic, with a large staff of engineers certified to maintain all leading operating systems and connectivity technologies plus a wide selection and business applications, Progent is in a unique situation to provide objective recommendations as well as advanced technical help for creating IT systems that match the special requirements of your organization.
Exchange 2016 Upgrade Planning Consultant Services
Microsoft Exchange Server 2016 Upgrade Technology Consulting Services
Progent can assist your business in all facets of your upgrade to Exchange 2016 such as planning HA architecture for a local, cloud-based or hybrid environment; licensing requirements for Exchange Server and Windows Server 2012 R2; moving mailboxes; Hyper-V strategy; specifying mass storage requirements for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing for high-availability client access services; designing, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; providing client remediation with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).
24-Hour ProSight DPS Backup and Recovery Services Engineers
ProSight Hybrid Cloud Data Backup Services Support Outsourcing
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information.
Mid-size Office System Consultants
24/7/365 Network Engineers Mid-size Office
Progent provides technical services for mid-size businesses who have 100 to 250 network users. The medium size business or office has typically been an overlooked part of the market for network support services. The overhead and service access models of major outside support firms make them excessively expensive for the ordinary mid-size business or small medium business (SMB), which commonly relies on a minimal IT budget with which to maintain an information network whose advanced technology and sophistication are frequently comparable to the information systems of much larger companies. Progent's support delivery model, which takes full advantage of online support, virtual network technology and proactive network monitoring, significantly lowers the network support expenses of a small-medium business while providing the small organization with enterprise-level service from certified, world-class consultants with background in a wide array of midsized business network solutions. If your medium size company or small business is looking for the quality of network help needed for a medium size office without budgeting big-company prices, call Progent.
Microsoft Windows 2000 IT Consultant
Consulting Windows 2000 Server
Progent's Microsoft-certified Windows 2000 Server consultants can provide network support and IT consulting services for the entire family of .NET Servers, Windows Server 2000, and Windows 2003 Server. Progent's Windows 2000 Server configuration, optimization, and troubleshooting services include system design, installation, project management, local and off-site technical support, Help Desk outsourcing, expert security analysis, turn-key outsourcing, and cost-effective co-sourcing.
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