Enlarging your remote workforce can have a significant effect on network architecture, security, and company processes. Progent has two decades of background assisting SMBs to design, deploy, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Stockton company to pick the appropriate technologies and adhere to leading practices in building and operating a secure virtual office ecosystem for telecommuters that promotes collaboration and returns top business value. Progent offers services ranging from as-needed guidance for getting you over occasional technical bottlenecks to full project management to help you carry out business-critical tasks.
Progent can assist Stockton, California organizations to with any aspect of creating a high-functioning work-at-home environment by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, endpoint security, data protection solutions, and unified management.
Help Desk Support for Telecommuters
A fast, company-wide changeover to a from-home workforce, which could be activated by a pandemic or as a component of a business continuity preparedness plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk services allow organizations to outsource or supplement their Support Desk by using Progent's online Technical Response Center services.
- Progent's Standard Help Desk Call Center services leverage Progent's nationwide network of online IT support experts combined with world-class trouble ticketing and tracking technology to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop support from initial help requests to ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to monitor or edit their current tickets, add information, and upload screen captures or attachments. Support services are provided at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve complex issues. For details, go to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Center Augmentation Service enables your business to expand your existing Help Desk staff by sharing delivery of Help Desk support transparently between your in-house IT support staff and Progent's nationwide team of PC support engineers and subject matter experts. Progent's shared Call Center service is based on a collaborative support solution utilizing the number one professional services automation (PSA) tool for managing service requests and ticketing, establishing responsibility, tracking progress, and producing reports. For information about how Progent's Call Center Supplementation Services can help your business to deliver best-in-class technical support to your teleworkers, see Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining a productive work-from-home solution for your Stockton, California organization, call 1-800-993-9400 or refer to Contact Progent.