Enlarging your at-home workforce can have a major effect on IT infrastructure, security, and company processes. Progent has 20 years of background assisting small and mid-size businesses to design, configure, administer, optimize, and debug IT environments that support a remote workforce. Progent can assist your Stockton company to select the appropriate technologies and adhere to leading practices in creating and operating a secure virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum value. Progent offers services that go from on demand guidance for getting you over occasional IT roadblocks to full project management to help you carry out business-critical initiatives.

Progent's consultants can help Stockton, California companies to with any facet of creating a high-functioning work-at-home ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Support for Teleworkers
A sudden, enterprise-wide changeover to a from-home workforce, which could be activated by an epidemic or as part of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Call Desk. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Help Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Center support services utilize Progent's nationwide team of online IT support specialists combined with world-class trouble ticketing and tracking technology to offer an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop support from help requests to ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to track or revise the status of their current tickets, enter information, and upload screenshots or attachments. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to resolve advanced problems. For details, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Augmentation Service allows your business to augment your existing Help Desk team by sharing responsibilities for Help Desk Call Center support seamlessly between your in-house IT support organization and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's shared Support Desk service is based on a collective support model based on the number one professional services automation (PSA) tool for managing help requests and trouble tickets, assigning ownership, monitoring progress, and producing reports. For details about how Progent's Call Desk Augmentation Services can help your company to deliver world-class technical support to your at-home employees, go to Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Stockton, California company, phone 1-800-993-9400 or visit Contact Progent.