Stockton At Home Workers Integration Support and Consulting
Help Desk Call Center Augmentation and Outsourcing Consultants
Enlarging your remote workforce can have a significant effect on network architecture, security, and company processes. Progent has two decades of background assisting SMBs to design, deploy, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Stockton company to pick the appropriate technologies and adhere to leading practices in building and operating a secure virtual office ecosystem for telecommuters that promotes collaboration and returns top business value. Progent offers services ranging from as-needed guidance for getting you over occasional technical bottlenecks to full project management to help you carry out business-critical tasks.
Progent can assist Stockton, California organizations to with any aspect of creating a high-functioning work-at-home environment by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, endpoint security, data protection solutions, and unified management.
Help Desk Support for Telecommuters
A fast, company-wide changeover to a from-home workforce, which could be activated by a pandemic or as a component of a business continuity preparedness plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk services allow organizations to outsource or supplement their Support Desk by using Progent's online Technical Response Center services.
- Progent's Standard Help Desk Call Center services leverage Progent's nationwide network of online IT support experts combined with world-class trouble ticketing and tracking technology to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop support from initial help requests to ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to monitor or edit their current tickets, add information, and upload screen captures or attachments. Support services are provided at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve complex issues. For details, go to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Center Augmentation Service enables your business to expand your existing Help Desk staff by sharing delivery of Help Desk support transparently between your in-house IT support staff and Progent's nationwide team of PC support engineers and subject matter experts. Progent's shared Call Center service is based on a collaborative support solution utilizing the number one professional services automation (PSA) tool for managing service requests and ticketing, establishing responsibility, tracking progress, and producing reports. For information about how Progent's Call Center Supplementation Services can help your business to deliver best-in-class technical support to your teleworkers, see Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining a productive work-from-home solution for your Stockton, California organization, call
An index of content::
Citrix HDX Support and Setup
Emergency Citrix NetScaler Support and Setup
For Windows desktop and application virtualization, Progent can provide the expertise of a Citrix XenDesktop consultant who can assist you to design a XenDesktop solution that maximizes the business value of your information system; configure XenDesktop software with your physical and virtual servers, user computers, and printers; migrate your existing desktop virtualization software to the latest versions of XenDesktop; and provide comprehensive remote technical support. Progent can also train your IT staff to follow best practices to maintain your XenDesktop solution effectively.
Biggest Exchange Server 2003 Support Outsourcing
Exchange 2003 Support and Help
Progent's Microsoft-certified professionals provide technical support and network consulting services for Microsoft Exchange 2003 Server, Microsoft Windows 2003 Server, and for the entire family of Microsoft Servers. Progent's migration, configuration, administration, and support expertise for Exchange Server 2003 include planning, installation, documentation, local and off-site troubleshooting, Help Desk Call Center support, expert security consulting, and full-service network management outsourcing.
Amazon MWS integration training Programming Firm
Amazon Marketplace Web Service development Contract Development
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to streamline their business processes by automating crucial sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales, merchants can expand their reach, lower their operating costs, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and speed up your return on investment.
24/7 Network Load Balance Remote Technical Support
High-Availability Systems Remote Troubleshooting
Progent’s high availability system experts provide non-stop computing support, disaster recovery planning, system load balancing, fault-tolerant interoffice connectivity, non-stop Internet connection design, high-availability data center support, and other 24x7 operations consulting to show your small business integrate a 24x7 network for line-of-business applications. Progent has the knowledge and experience to design affordable, fault-tolerant systems by deploying the evolving suite of Windows Cluster servers including Microsoft Windows Cluster Server 2003, Microsoft SQL Cluster Server, and Exchange Cluster Server. Progent’s Microsoft and Cisco certified consultants can show you how to you build a high-availability mutli-location network with a completely redundant Internet interface and efficient network load balancing.
Immediate Cisco ASA Firewall VPN Network Consulting
Support Services ASA 5500-X Firewall with Firepower
The current Cisco ASA 5500-X Series of firewalls with Firepower Services provide significantly more performance than Cisco's previous firewalls and have replaced the ASA 5500 and PIX 500 firewalls for new deployments. Progent's Cisco-premier CCIE network experts can assist you to manage your legacy PIX or Cisco ASA 5500 firewalls and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your company to plan, integrate, optimize, administer and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.
SIP Trunk Migration On-site Support
Cisco CUBE and SIP Online Support
Progent's Cisco CCIE-certified SIP infrastructure consultants can assist organizations of any size to plan, deploy, maintain, debug and upgrade Cisco's SIP connectivity solutions and Cisco's CUBE-based SIP trunks and offer cost-effective remote or on-premises support to assist companies to move efficiently to a modern unified communications network that delivers fast ROI. Progent's certified Microsoft collaboration consultants can assist you to set up connections between Cisco's CUBE SBC and Microsoft's rich media platforms such as Skype for Business or Lync for connectivity to a SIP PSTN trunk.
Microsoft Windows 7 Migration Troubleshooting
Windows 7 Help Desk Support Outsourcing
Progent's Microsoft certified consultants can provide offsite and on-premises consulting expertise to help your company to administer, support, and repair PCs powered by Windows 7 and also offers help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with management automation, security and compliance, backup and restore, remote access, mobile device integration, wireless network design, and remote system monitoring and alerts.
Microsoft SCVMM 2012 and Hyper-V Professionals
SCVMM Migration Help and Support
Progent's Microsoft-certified consultants can help businesses of all sizes to follow best practices to set up System Center 2012 Virtual Machine Manager hosts, networking, storage systems, and library resources; plan, integrate, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class monitoring and reporting. Progent can help your business to move from a legacy release of System Center Virtual Machine Manager or from a third-party management system, and Progent can help you to enhance and troubleshoot your existing SCVMM 2012 environment to make sure you realize maximum return on investment.
Linux Remote Consulting Services
Small Office Computer Consultant Linux Online
Progent provides national online technical support and consulting services for businesses who operate environments based on versions of the Linux OS or whose information systems feature a mix of Linux platforms/Linux and Microsoft Windows technology. Remote network consulting offers maximum leverage for your information technology budget by extending client productivity and limiting the hours billed for computer analysis and repair. Advanced online access utilities and experienced service specialists and engineers allow Progent to handle most network problems without wasting time and money by going to your location. In the vast majority of cases your IT issues can be dealt with by telephone or through a combination of telephone support and online access. Progent can make available Cisco CCIE infrastructure experts and CISM and CISSP certified security professionals to assist with the most difficult system problems.
SCVMM 2012 Security and Compliance Configuration
Microsoft Virtual Machine Manager Help and Support
Progent's Microsoft-certified consultants can assist businesses of any size to follow best practices to set up SCVMM 2012 hosts and host groups, networking, storage systems, and library resources; plan, implement, and administer private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class monitoring and reporting. Progent can assist your business to move from a legacy edition of System Center Virtual Machine Manager or from a third-party management platform, and Progent can assist you to optimize and repair your existing SCVMM 2012 ecosystem so you realize the highest possible business value.
Microsoft Office System Computer System Consultant
Small Office Computer Consultant Microsoft Office 2000
Progent’s IT outsourcing packages offer affordable network consulting for small companies. Whether it involves planning system architecture, setting up an internal Help Desk or using an outside one, rolling out a new e-mail platform, monitoring your system, or building a web-based eCommerce solution, outsourcing your network engineering services can reduce expenses and minimize uncertainties, allowing network service expenses to grow in a more moderate and controlled fashion than is possible by building up a large, knowledgeable in-house network support organization. Progent’s Outsourcing White Paper and datasheets tell you how Progent can help you build a protected and highly available network foundation for your critical applications powered by Microsoft Windows including Office XP, Microsoft Office 2003, and Microsoft Office 2000.
Technical Consultant VMM Console
VMM Management Server Online Technical Support
Progent can help businesses of any size to adhere to leading practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage, and libraries; plan, integrate, and administer private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM with SCOM 2012 for comprehensive monitoring and reporting. Progent can assist your business to upgrade from a legacy version of SCVMM or from a third-party management platform, and Progent can assist you to optimize and troubleshoot your current SCVMM environment so you get the highest possible return on investment.
CISSP Certified Cybersecurity Specialists
Engineers CISSP Certified Cybersecurity
Progent's CISSP-certified cybersecurity experts can help organizations of any size with any aspect of IT security. Progent can help implement cost-effective cybersecurity solutions that protect a small office from modern threats or Progent can plan, configure, and manage a comprehensive security environment for hybrid enterprise networks that support local, online, and mobile clients accessing IT resources spread across multiple physical sites and various clouds.
Technical Support SQL Server 2016 Backup
IT Consultants SQL Server 2016 Development
Microsoft SQL Server 2016 introduces major enhancements in speed, capacity, security and compliance, availability, BOYD support, and integrated business intelligence. Innovations include PolyBase for processing SQL and NoSQ files simultaneously for big data applications, Hadoop integration, Always Encrypted mode, Mobile Report Publisher, and seamless control over local and cloud-resident operations and services. Progent's Microsoft-certified consulting team can deliver online and on-premises expertise to assist organizations of any size to implement, manage or troubleshoot any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all core Microsoft products including Windows Server, Exchange, SharePoint Server, Dynamics CRM, Lync or Skype for Business, and System Center Operations Manager (SCOM).
Top Dynamics GP 2015 R2 Troubleshooting Professionals
Microsoft Dynamics GP 2015 Custom Programming Engineers
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a revamped design that improves cloud integration, works with popular handheld devices, permits one-time login with Microsoft Azure Active Directory, and strengthens security and compliance. Microsoft Dynamics 2015 R2 also simplifies reporting, incorporates new Workflows, expands the Web Client, and delivers over 100 enhancements to its library of applications. Progent's team of Microsoft-certified and Cisco-certified consultants offer the broad knowledge and experience to resolve the critical technical and business challenges associated with upgrading to Dynamics GP 2015 R2 and can help your organization to perform a smooth migration that will optimize the business value of your investment in this powerful product.
Microsoft T-SQL Programming Firms
Top Ranked SQL Server Replication Engineers
Progent's certified SQL Server developers and database administrators can provide online expertise to assist organizations of any size to build, administer, and maintain applications based on Microsoft's SQL Server RDBMS and Microsoft's .NET framework. Progent's SQL Server experts offer support for any phase of application development in environments that range from small business or departmental databases to N-tier VLDB applications and enterprise-class data warehousing.
Cisco Architecture Professional
Cisco Router Expert
Progent offers rapid remote access to Cisco-certified CCIE network infrastructure consultants. Progent's CCIE consultants can link to your environment using powerful remote support utilities to provide quick and affordable analysis and repair of critical network infrastructure issues.
Teleworkers Cloud Integration Consultant
Technology Consulting Services Remote Employees Cloud Integration
Progent can help small and mid-size businesses to provision their offsite workers with efficient access to public cloud services.
NetDocuments and Exchange Server Technology Professional
After Hours NetDocuments Document Management System Consultant Services
NetDocuments (NetDocs) is a leading cloud-based document management system (DMS) designed for the legal profession. Progent offers remote access to NetDocuments experts who can help your law firm to plan, deploy, manage, tune, or troubleshoot a document management system (DMS) solution powered by NetDocs.
Case Study MOM
Operations Manager Case Study
Before Progent’s Microsoft Operations Manager solution, network issues were handled reactively, after workers complained about them. With the benefit of proactive, automated alerts and trend analyses sent by MOM, Progent is now able to anticipate server problems before they becomes serious enough to disrupt network uptime. Thanks to Microsoft Operations Manager, Progent can deal with looming problems before customers know that the problems are there. Progent offers help for MOM 2005 and Microsoft Operations Manager 2000 to provide small business IT systems enterprise-class availability, safety and productivity.
Internet Access Engineers
Internet Access Professional
Progent can provide the cost-effective services of online Internet connectivity consultants to assist your company to evaluate or update your Internet services so your Internet access solution meets your business needs. Services available from Progent's engineers include evaluation of your current bandwidth use, carrier and service plan analysis and ordering, network provisioning, and overseeing a seamless switchover to a different ISP and/or service plan. Network provisioning can include enhancing existing routers and switches and configuring new ones, setting up firewalls, and designing dependable BGP architectures.
Information Technology Outsourcing Solaris Online
Linux Online Consult
Progent offers national online technical support and troubleshooting services for companies that run UNIX or Linux networks or whose information systems include a combination of UNIX/Linux and Microsoft products. Online technical support offers maximum leverage for your IT budget by protecting user productivity and shortening the time charged for computer repair services. Sophisticated online access tools and skilled service specialists and engineers combine to enable Progent to solve most IT issues without wasting time and expense by going to your location. In the vast majority of situations your network problems can be remediated over the phone or through a mix of phone help and remote network analysis. Progent can make available Cisco CCIE infrastructure engineers and CISM premier security specialists to help with the most difficult system issues.
Top Engineers Network Testing Lab
Project Management Test Lab Engineer
The Progent Test and Training Lab at the QTS (formerly Herakles) Colocation Center can be used for piloting line-of-business applications, developing cost-effective system upgrade methodologies, assessing and tuning performance, planning or validating business continuity strategies, resolving compatibility issues, and establishing training environments for the latest technologies. For Progent customers without adequate internal resources to assemble proper pilot environments, Progent's Test and Training Lab reduces capital costs and technical risk and helps keep vital IT projects on schedule.
SCCMM 2016 Remote Support
24x7x365 System Center 2016 Azure Integration Professional
Microsoft System Center 2016 provides major improvements for managing hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's Microsoft-certified consulting staff can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.
Microsoft Teams Migration from Lync Consultancy
Microsoft Teams with Exchange Online Engineers
Progent can help your business to design an upgrade to Microsoft Teams from Skype for Business and install, administer, and troubleshoot a cloud-based or hybrid deployment of Microsoft Teams. Progent can help you to integrate Teams with Microsoft 365 apps, Exchange Online, SharePoint Online, and your PBX.
Red Hat Certified Engineer (RHCE) IT Service
NNCSE Consultancy Services
Progent provides clients access to engineers who have been awarded some of the computer industry's most prized credentials. Progent believes that clients deserve to know that their computer service professionals have accredited testing plus broad real-world experience so that Progent's customers can use Progent's service with confidence. Often, vendor certifications such as the Cisco Certified Internetwork Experts confers priority for substantially better vendor support than is available to non-certified service providers, allowing Progent to offer clients a higher class of IT service. In other cases, major credentials such as CISM or CISSP for network security can aid corporate customers to demonstrate compliance with regulatory requirements by engaging the assistance of recognized industry experts.
Professional QoS Test Lab
24x7x365 System Pilot Testing Lab Consult
The Progent Test and Training Lab located at the QTS Internet Data Center can be used for testing line-of-business applications, developing cost-effective system upgrade procedures, assessing and optimizing performance, designing or validating business continuity solutions, mitigating compatibility problems, and building training environments for new products and technologies. For Progent customers without adequate internal resources to configure proper pilot systems, the lab cuts capital costs and engineering risk and helps keep vital IT initiatives on schedule.
Microsoft Exchange 2003 Consulting
Exchange 2003 Upgrade Technical Support
Progent's Microsoft certified support team can help you design and deploy an efficient in-place Microsoft Exchange 2003 migration strategy that avoids productivity downtime, simplifies ongoing support demands, and makes your Exchange Server 2003 easy to manage. For complicated multiple server or multi-site upgrades, Progent offers the experience to finish your move quickly and affordably. Progent's Microsoft Exchange 2003 support, troubleshooting, and design services include assistance with the integration of third-party enhancements of Exchange Server 2003 that are best aligned to your business goals.
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