Enlarging your remote workforce may have a major effect on IT architecture, cybersecurity, and company culture. Progent has two decades of experience assisting businesses of all sizes to design, configure, administer, optimize, and debug IT networks that support work-from-home employees. Progent can assist your Stockton company to select the appropriate tools and follow best practices in creating and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and returns top business value. Progent can provide support services that go from on demand guidance for helping you past challenging technical bottlenecks to full project management to help you carry out mission-critical initiatives.
Progent's consultants can assist Stockton, California organizations to with any facet of creating a high-performing work-at-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, security and compliance, backup/restore solutions, and unified management.
Help Desk Call Center Support for Remote Workers
An emergency, enterprise-wide changeover to a telecommuter workforce, which could be driven by an epidemic or as an element of a disaster recovery plan, can overwhelm even a high-performing internal Help Desk. Progent's Call Center services allow organizations of any size to outsource or expand their Help Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center support services utilize Progent's nationwide team of online IT support experts along with world-class ticketing and tracking software to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial service requests to ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or update the status of their current trouble tickets, enter details, and upload screen captures and attachments. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to deal with advanced issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Call Desk Supplemental Service allows your company to supplement your existing Help Desk staff by splitting delivery of Help Desk Call Center support services seamlessly between your regular IT support organization and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's shared Support Desk service uses a collective support solution utilizing the leading professional services automation platform for managing service requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your business to deliver best-in-class desktop support to your teleworkers, see Progent's Help Desk Call Center augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Stockton, California company, phone 1-800-993-9400 or go to Contact Progent.