Enlarging your remote workforce may have a major effect on IT architecture, cybersecurity, and company culture. Progent has two decades of experience assisting businesses of all sizes to design, configure, administer, optimize, and debug IT networks that support work-from-home employees. Progent can assist your Stockton company to select the appropriate tools and follow best practices in creating and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and returns top business value. Progent can provide support services that go from on demand guidance for helping you past challenging technical bottlenecks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Stockton, California organizations to with any facet of creating a high-performing work-at-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, security and compliance, backup/restore solutions, and unified management.

Help Desk Call Center Support for Remote Workers
An emergency, enterprise-wide changeover to a telecommuter workforce, which could be driven by an epidemic or as an element of a disaster recovery plan, can overwhelm even a high-performing internal Help Desk. Progent's Call Center services allow organizations of any size to outsource or expand their Help Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center support services utilize Progent's nationwide team of online IT support experts along with world-class ticketing and tracking software to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial service requests to ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or update the status of their current trouble tickets, enter details, and upload screen captures and attachments. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to deal with advanced issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Desk Supplemental Service allows your company to supplement your existing Help Desk staff by splitting delivery of Help Desk Call Center support services seamlessly between your regular IT support organization and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's shared Support Desk service uses a collective support solution utilizing the leading professional services automation platform for managing service requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your business to deliver best-in-class desktop support to your teleworkers, see Progent's Help Desk Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Stockton, California company, phone 1-800-993-9400 or go to Contact Progent.

An index of content::

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    Microsoft Forefront TMG 2010 builds on the powerful security capabilities of Internet Security and Acceleration Server 2006 and provides a easily administered web gateway that delivers a single-server solution for an array of security functions including an application and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, reputation services, Virtual Private Network control, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway includes comprehensive web security reporting features, permits custom reporting powered by Microsoft SQL Server, integrates with Active Directory to simplify policy enforcement, and can be installed as a virtual server to cut expenses and improve recoverability. Progent's Microsoft-certified consultants can help your company to plan and carry out pilot and production deployments; integrate Microsoft Forefront TMG 2010 with Windows 2008, AD, Microsoft SQL Server, Exchange Server 2010, and Microsoft SharePoint; set up Forefront Threat Management Gateway to run on a virtual machine with Windows Hyper-V; and deliver continuing consulting and troubleshooting. Progent's consultants can also assist you to upgrade smoothly to Microsoft Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.

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  • Immediate 7600 Edge Router Technical Support Services
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    Cisco offers an extensive product line of routers that includes routers designed to deliver the security, bandwidth, and availability required by customers from branch offices to global enterprises. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved fault tolerance and network uptime. Progent can help you choose and integrate Cisco routers to establish a solid infrastructure for your network and to make it easy to expand as you support new users, start new offices, install new services, open your network to clients and partners, and manage a more mobile workforce. Progent offers expertise in a range of routers powered by Cisco's IOS platform, such as Cisco's 800 family of small business VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for the network core, as well as legacy 3600 and 3700 Series Routers.

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  • Microsoft Dynamics CRM Integration Support
    Largest CRM Remote Support Services

    Microsoft Dynamics Customer Relationship Management helps mid-market businesses nurture profitable customer interactions. Integrated Sales and Customer Service components enable in-house staff to share information to help improve selling success and deliver consistent, efficient customer service. Progent can configure the optimal network infrastructure, including local and offsite wireless access, to support Microsoft CRM, and Progent's Experts Team can provide your small business with a certified MSCRM professional who can help you integrate Microsoft Dynamics CRM with your marketing or customer service data.

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  • Microsoft Certified Expert SCCM 2007 Troubleshooting Remote Troubleshooting
    Engineer SCCM 2007 Asset Inventory

    Progent can help your business to support System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, improve security, and increase worker output by ensuring that operating systems and applications stay up to date, managing licensing, and monitoring usage profiles to help you make informed buying decisions. When you are ready to update your SCCM 2007 configuration management solution, Progent can help you to prepare for and implement a smooth move to SCCM 2012.

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  • PIX Integration
    PIX 500 Firewall Integration Support

    Cisco's PIX firewalls have reached end of life and Cisco might not offer support these legacy devices. Progent continues to offer consulting support for Cisco's PIX Series firewalls to help you with management and troubleshooting and Progent can also help you determine whether to migrate to next generation firewall products from Cisco. Progent's Cisco-certified specialists can help you plan and carry out a cost-effective upgrade to Cisco ASA 5500-X firewalls based on leading practices.

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  • Specialists Private Cloud Virtual Datacenter Hosting
    Hosting for Virtual Servers Consultant Services

    Progent's Private Cloud Hosting service offers complete hosting of a small company's servers in an environment that gives the maximum degree of availability and expandability and is also simple to migrate to any data center. Progent's Private Cloud Hosting options are built upon mature virtualization techniques that allow small businesses with multi- platform IT systems to economize dramatically on the expense of capital investments, infrastructure support, and IT management while benefiting from enterprise-class fault tolerance and an unprecedented level of vendor independence.

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  • ProSight Data Protection Services BDR Solutions Online Consulting
    Setup and Support ProSight Managed Cloud Backup Services

    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, apps and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information.

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  • System Center Operations Manager Online Consulting
    24x7x365 Operations Manager Configuration

    Small to mid-sized businesses can now get all the benefits of Operations Manager and also have quick access to Progentís Microsoft and Cisco certified network support experts. With Progent's affordably priced IT support programs, mid-size organizations can choose a simple co-sourcing service program built around Microsoft Operations Manager with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing package. Progent supports Microsoft System Center Operations Manager 2007 to provide small and midsize business information systems world-class reliability, security and productivity.

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  • Server Consolidation Integration
    24/7/365 Server Virtualization Specialist

    Server proliferation wreaks havoc on network budgets and management resources. Server consolidation via a virtual architecture promises lower TCO of servers and faster ROI, more leveraged utilization of physical computers, streamlined operations, increased system uptime, and easier management. Common uses for virtual machines include resource consolidation, low-cost hosts for line-of-business legacy applications based on obsolete operating systems, and inexpensive isolation of program development or evaluation environments from production systems.

  • Windows Server 2016 and System Center Configuration Windows Server 2016 Integration Support
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  • Microsoft Certified SCOM Management Packs Support and Integration
    SCOM Management Packs Consultant Services

    Progent's Microsoft-certified consultants have more than 10 years of experience planning, deploying, optimizing and fixing Microsoft SCOM environments and offer companies of all sizes expert remote or onsite consulting support for SCOM 2012. Progent can assist you to plan an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience needed to watch over your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid solution. Progent's SCOM consultants can also help you to install and customize System Center 2012 Operations Manager management packs according to leading practices for tracking network fabric and both Microsoft and third-party applications and services. In addition, Progent can provide responsive remote or on-premises troubleshooting to help you to fix serious issues detected by SCOM 2012.

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  • Microsoft Windows 2008 R2 On-site Technical Support
    Windows 2008 R2 Computer Engineer

    Windows Server 2008 is a major advance in making information networks more protected and fault tolerant, simpler to virtualize and administer, higher performing, and able to offer an improved environment for web publishing. Progent can assist your business get the most from the enhancements incorporated into Microsoft Windows Server 2008 by providing Microsoft-certified consulting, tech support, education, staffing, monitoring, and security engineering services.

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  • Microsoft Office System Design Consultant
    Network Support Consulting Microsoft Windows

    Progentís IT outsourcing packages provide budget-friendly network consulting for small companies. Whether it includes planning network infrastructure, setting up an in-house Help Desk or using an outside one, deploying an updated email system, monitoring your system, or building a web-based eCommerce solution, outsourcing your IT engineering services can contain costs and minimize risks, allowing IT support budgets to grow in a more linear and controlled fashion than is feasible by building up a bulky, all-purpose internal network support organization. Progentís Outsourcing White Paper and flyers tell you how Progent can help you build a protected and robust system architecture for your vital applications powered by Microsoft Windows such as Microsoft Office XP, Office 2003, and Microsoft Office 2000.

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