Enlarging your telecommuter workforce may have a significant impact on IT architecture, security, and corporate processes. Progent has 20 years of experience assisting SMBs to design, deploy, manage, tune, and debug IT environments that incorporate work-from-home employees. Progent can assist your Tampa company to pick the appropriate tools and follow leading practices in creating and operating a safe virtual office solution for telecommuters that facilitates teamwork and returns top business value. Progent offers support services ranging from on demand guidance for getting you over occasional IT roadblocks to full project management or co-management to help you successfully complete business-critical tasks.

Progent can assist Tampa, Florida companies to succeed with any facet of building a high-performing work-from-home ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk services, security monitoring, data protection solutions, and centralized management.

Help Desk Support for At-Home Workers
An emergency, organization-wide switchover to a telecommuter business model, which might be the result of a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or augment their Help Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Support Desk support services leverage Progent's nationwide team of remote IT support experts combined with world-class trouble ticketing and follow-up technology to provide an economical, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop technical support from initial help requests to ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to track or update their active tickets, add information, and append screen captures or relevant files. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to deal with advanced problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Supplemental Service enables your company to augment your current Help Desk team by splitting delivery of Call Center support transparently between your regular IT support personnel and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's shared Help Desk service uses a collective support solution based on the number one professional services automation tool for handling service requests and ticketing, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Call Center Augmentation Services can help your business to deliver best-in-class IT support to your from-home workers, see Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining an efficient telecommuter solution for your Tampa, Florida company, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::

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