Tampa At Home Workers Configuration Support and Consulting
Call Desk Augmentation and Outsourcing Consulting and Support Services
Enlarging your telecommuter workforce may have a significant impact on IT architecture, security, and corporate processes. Progent has 20 years of experience assisting SMBs to design, deploy, manage, tune, and debug IT environments that incorporate work-from-home employees. Progent can assist your Tampa company to pick the appropriate tools and follow leading practices in creating and operating a safe virtual office solution for telecommuters that facilitates teamwork and returns top business value. Progent offers support services ranging from on demand guidance for getting you over occasional IT roadblocks to full project management or co-management to help you successfully complete business-critical tasks.
Progent can assist Tampa, Florida companies to succeed with any facet of building a high-performing work-from-home ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk services, security monitoring, data protection solutions, and centralized management.
Help Desk Support for At-Home Workers
An emergency, organization-wide switchover to a telecommuter business model, which might be the result of a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or augment their Help Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Support Desk support services leverage Progent's nationwide team of remote IT support experts combined with world-class trouble ticketing and follow-up technology to provide an economical, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop technical support from initial help requests to ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to track or update their active tickets, add information, and append screen captures or relevant files. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to deal with advanced problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Supplemental Service enables your company to augment your current Help Desk team by splitting delivery of Call Center support transparently between your regular IT support personnel and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's shared Help Desk service uses a collective support solution based on the number one professional services automation tool for handling service requests and ticketing, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Call Center Augmentation Services can help your business to deliver best-in-class IT support to your from-home workers, see Progent's Call Center augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining an efficient telecommuter solution for your Tampa, Florida company, phone
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Gentoo Linux Professional
Largest Mandriva Linux Specialist
Progent's Linux support experts provide small and mid-size businesses and developers assistance with managing and supporting Linux systems that operate with Microsoft-powered networks. Progent offers your business access to Linux consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of experience offers you a convenient single consulting firm to help you create and manage a protected and reliable mixed-platform connectivity and communications infrastructure that allows Linux and Microsoft coexistence by integrating MS Windows with leading Linux derivatives such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.
Amazon Marketplace Web Service programming Integration Companies
Amazon Marketplace Web Service programming Development Group
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales activities including listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online ecosystem and automating their sales processes, merchants can broaden their market, lower their operating costs, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide programming, workflow integration, project management support, and training to help you cut development time and expedite your ROI.
Firepower Management Center IT Consultants
Cisco Firewall integration Remote Technical Support
Progent’s certified Cisco network security consulting professionals provide expert PIX and ASA Firewall consulting support including architecture, integration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers robust user and software policy enforcement, sophisticated attack protection, and secure connectivity services. Ranging from economical, easy-to-install desktop devices for small and home businesses to modular gigabit products, Cisco PIX and ASA Firewalls provide a high level of protection, performance, and excellent reliability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a proven, specially designed platform, eliminating possible OS-specific security holes.
Part-Time CIO Network Consultant
Support Services Part-Time CIO
Progent offers the part-time or temporary services of a veteran Chief Information Officer who can provide strategic direction to help your company pick and support network solutions to meet your current needs and that can be a solid foundation for your growth. Progent's part-time or temporary Chief Information Officer consulting services provide economic advantages to companies trying to maximize the impact of their IT investment but who are without the budget or unwilling to take on one more executive-level position to their full-time staff. Since Progent is vendor-neutral, with a sizable team of consultants certified to maintain all leading operating systems and connectivity technologies plus a wide selection and business software, Progent is in an ideal situation to offer objective recommendations as well as expert technical support for building and maintaining IT solutions that fit the special requirements of your business.
MOM Case Study
MOM 2005 Case Studies
Before Progent’s Microsoft Operations Manager solution, system problems were approached reactively, once workers were impacted by them. With the benefit of proactive, computer generated alerts and trend reports sent by Microsoft Operations Manager, Progent can now anticipate network issues before they grow to be critical enough to disrupt network uptime. Because of Microsoft Operations Manager, Progent can resolve potential problems before customers suspect that the problems are there. Progent supports Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to deliver small business networks enterprise-class service continuity, safety and productivity.
Top Rated VMware Site Recovery Manager and NSX Integration Technology Professional
Best VMware Site Recovery Manager Failback Consulting
VMware's market leading Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent runbook for recovering applications and services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to verify full service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and administer a DR system based on VMware Site Recovery Manager.
At Home Workforce Endpoint Management Information Technology Consulting
Work from Home Endpoint Management Consultant
Progent can help small and medium-size companies to configure unified endpoint management and monitoring solutions for maintaining endpoint devices operated by teleworkers.
At Home Workforce Network Infrastructure Remote Troubleshooting
Offsite Employees Network Infrastructure IT Services
Progent can assist small and medium-size businesses to plan, set up and troubleshoot the infrastructure to support work-from-home employees.
Windows and UNIX Engineers
Top Ranked Windows, UNIX, Solaris IT Services
If your company computer system mixes UNIX, Linux or Sun Solaris technology with Microsoft Windows, Progent can assist you to integrate your IT resources into a unified network that permits all your OS platforms to run side by side for simple administration, seamless dataflow, high dependability, superior performance, and tight security. Progent's UNIX and Windows integration assistance offerings feature IT infrastructure integration and service, support for Microsoft Windows services for UNIX (SFU), online server monitoring and management, remote network support and troubleshooting, on-site technical support, and Help Desk services.
Microsoft Project Server 2013 Installation support
Microsoft Project Server 2013 Installation support
Progent's Microsoft-certified consultants offer in-depth expertise in implementing, using and debugging all versions of Microsoft Project, Microsoft Project Server, and Project Online and can provide a wide variety of cost-effective online support services based on industry best practices to help businesses of any size to get all the benefits of this powerful platform. Consulting support offered by Progent include solution planning, software configuration and upgrades, setting up safe file and status sharing among onsite and remote or mobile users, network optimization, and specialized webinar training.
External Network Security Inventory Technology Professional
External Network Security Inventory Consulting Services
Progent offers two ultra-affordable service bundles intended to allow small companies to get an impartial security evaluation from a premier security consultant. With Progent's External Security Inventory Scan, an engineer administers an extensive test of your network from beyond your firewall to determine potential risks in the security posture you present to the public. With Progent's Internal Security Inventory Scan, a security engineer runs a network scan from a secure computer inside your firewall to evaluate your exposure to internal assaults. The two security inventory packages are set up and run from a secured external site.
Load Aggregation Testing Engineer
Engineers QoS Test Lab
Progent's Test and Training Lab at the QTS (formerly Herakles) Internet Data Center can be used for piloting mission-critical applications, developing cost-effective system upgrade methodologies, evaluating and tuning performance, planning or validating disaster recovery solutions, resolving compatibility problems, and building training environments for new technologies. For Progent clients who lack adequate in-house resources to assemble proper test systems, Progent's Test and Training Lab cuts capital costs and engineering risk while keeping critical network initiatives on schedule.
Consultancy ProSight Email Content Filtering Service
ProSight Email Guard Content Filtering Specialist
Progent's ProSight Email Guard solution uses the technology of leading information security vendors to deliver centralized management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter.
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