Expanding your at-home workforce may have a major effect on network architecture, cybersecurity, and company workflows. Progent has two decades of background assisting SMBs to plan, deploy, manage, tune, and debug IT environments that incorporate a remote workforce. Progent can help your Tampa company to select the right tools and adhere to leading practices in creating and operating a secure virtual ecosystem for teleworkers that facilitates collaboration and returns maximum business value. Progent offers support services that go from as-needed guidance for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Tampa, Florida businesses to succeed with any facet of building a high-functioning remote work environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, endpoint security, backup/restore solutions, and unified management.

Help Desk Services for Remote Workers
A rapid, enterprise-wide switchover to a from-home business model, which might be driven by a pandemic or as part of a disaster recovery process, can overwhelm even the most efficient internal Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or expand their Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center services utilize Progent's extensive network of remote IT support specialists combined with world-class ticketing and tracking technology to offer an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC technical support from help requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to monitor or edit their current tickets, enter information, and upload screenshots or attachments. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to deal with advanced issues. For more information, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Center Augmentation Service enables you to augment your current Call Center team by sharing responsibilities for Help Desk support services transparently between your in-house support organization and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's shared Help Desk service uses a collaborative support solution based on the number one professional services automation tool for managing service requests and trouble tickets, establishing ownership, monitoring progress, and producing reports. For information about how Progent's Support Desk Augmentation Services can help your company to deliver best-in-class technical support to your at-home employees, see Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing an efficient work-from-home environment for your Tampa, Florida organization, phone 1-800-993-9400 or visit Contact Progent.