Expanding your telecommuter workforce may have a significant impact on network infrastructure, security, and corporate workflows. Progent has two decades of experience helping small and mid-size businesses to design, deploy, manage, tune, and debug IT environments that support a remote workforce. Progent can assist your Tampa organization to pick the appropriate technologies and follow leading practices in creating and maintaining a safe virtual ecosystem for teleworkers that facilitates teamwork and delivers top value. Progent can provide support services that go from as-needed expertise for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Tampa, Florida companies to succeed with any facet of creating a high-functioning work-from-home ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, cybersecurity, data protection solutions, and centralized management.

Help Desk Call Center Support for Remote Workers
A fast, company-wide transition to a from-home business model, which might be activated by a pandemic or as a component of a disaster recovery plan, can overstretch even the most efficient internal Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or expand their Support Desk with Progent's online Technical Response Center team.

  • Progent's Standard Call Center services leverage Progent's nationwide network of remote technical support experts combined with enterprise-class trouble ticketing and tracking software to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 desktop support from initial service requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to monitor or update the status of their active trouble tickets, add details, and upload screenshots or relevant files. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to resolve advanced issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Supplemental Service allows your business to supplement your current Support Desk team by sharing delivery of Help Desk support seamlessly between your in-house IT support staff and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collaborative support model utilizing the leading PSA platform for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your business to provide best-in-class desktop support to your telecommuters, visit Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing an efficient work-from-home solution for your Tampa, Florida organization, call 1-800-993-9400 or go to Contact Progent.



An index of content::

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  • Les Kent has a 35-year history of successful technology integration, executive management, sales, and operations. He has demonstrated a talent for creating sophisticated information technology solutions in his roles as as a system architect, programmer, project manager, deployment consultant, and problem solver for small companies, start-ups, and major corporations.

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