Expanding your telecommuter workforce may have a significant effect on network infrastructure, security/compliance, and corporate culture. Progent has two decades of experience assisting SMBs to design, deploy, manage, tune, and debug IT networks that support at-home workers. Progent can help your Tampa company to pick the appropriate technologies and follow best practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates teamwork and delivers top business value. Progent offers support services that go from as-needed guidance for getting you over occasional IT roadblocks to full project management to help you successfully complete business-critical tasks.

Progent can help Tampa, Florida organizations to succeed with any facet of creating a high-functioning work-from-home ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Telecommuters
A sudden, company-wide transition to a telecommuter business model, which might be activated by a pandemic or as part of a business continuity plan, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or supplement their Support Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk services leverage Progent's nationwide network of remote technical support specialists along with enterprise-class ticketing and tracking software to provide an economical, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC technical support from initial service requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to track or update the status of their current trouble tickets, add details, and upload screenshots and attachments. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support specialists to resolve complex problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Center Augmentation Service allows your company to augment your current Call Center team by sharing responsibilities for Help Desk support services seamlessly between your in-house support staff and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's shared Support Desk service uses a collective support model based on the number one PSA tool for handling service requests and ticketing, establishing responsibility, tracking progress, and generating reports. For details about how Progent's Support Desk Supplementation Services can help your business to provide world-class technical support to your at-home employees, see Progent's Call Center supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Tampa, Florida organization, call 1-800-993-9400 or refer to Contact Progent.

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