Expanding your telecommuter workforce can have a major effect on IT infrastructure, security, and company processes. Progent has two decades of background assisting businesses of all sizes to design, deploy, administer, optimize, and troubleshoot IT networks that support at-home workers. Progent can help your Tampa organization to select the right technologies and adhere to leading practices in building and operating a safe virtual ecosystem for telecommuters that promotes collaboration and returns top business value. Progent can provide services that go from on demand guidance for helping you over challenging technical roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can help Tampa, Florida businesses to with any facet of building a high-functioning telecommuting environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk services, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Services for At-Home Workers
A rapid, organization-wide switchover to a teleworker workforce, which might be motivated by a pandemic or as an element of a business continuity process, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk services allow businesses to outsource or augment their Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk services utilize Progent's nationwide team of remote IT support specialists combined with world-class ticketing and tracking technology to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 PC support from service requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to track or revise the status of their current trouble tickets, add information, and upload screenshots and attachments. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service enables you to expand your current Help Desk Call Center staff by sharing responsibilities for Help Desk Call Center services transparently between your regular support personnel and Progent's extensive roster of PC support technicians and subject matter experts. Progent's shared Call Desk service uses a collaborative support solution based on the number one professional services automation (PSA) platform for managing help requests and trouble tickets, assigning ownership, tracking progress, and producing reports. To learn how Progent's Help Desk Call Center Supplementation Services can help your business to provide world-class IT support to your teleworkers, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining an efficient telecommuter solution for your Tampa, Florida organization, phone 1-800-993-9400 or refer to Contact Progent.