Enlarging your remote workforce may have a major impact on IT infrastructure, security, and corporate processes. Progent has 20 years of background helping SMBs to plan, configure, manage, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Tampa company to pick the right tools and follow leading practices in creating and operating a safe virtual office solution for telecommuters that promotes teamwork and delivers top business value. Progent offers support services ranging from on demand guidance for getting you over challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can help Tampa, Florida businesses to succeed with any facet of building a high-functioning work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, endpoint security, data protection solutions, and streamlined management.

Help Desk Call Center Services for Teleworkers
An emergency, company-wide switchover to a telecommuter business model, which could be activated by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Call Center with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center services utilize Progent's nationwide team of remote IT support specialists along with enterprise-class trouble ticketing and follow-up technology to offer an affordable, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop technical support from initial help requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows teleworkers to check or update their active tickets, add details, and append screenshots or attachments. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to deal with complex issues. To find out more, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Augmentation Service enables your company to supplement your current Call Desk organization by splitting delivery of Help Desk Call Center support services seamlessly between your regular support personnel and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's shared Support Desk service uses a collective support model utilizing the leading professional services automation (PSA) tool for managing help requests and ticketing, establishing responsibility, tracking progress, and producing reports. For details about how Progent's Help Desk Call Center Augmentation Services can enable your business to provide best-in-class desktop support to your at-home employees, visit Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing an efficient telecommuter environment for your Tampa, Florida organization, call 1-800-993-9400 or refer to Contact Progent.