Tampa Work from Home Employees Solutions Advisor
Help Desk Solutions Consulting and Support Services
Expanding your telecommuter workforce may have a significant effect on network infrastructure, security/compliance, and corporate culture. Progent has two decades of experience assisting SMBs to design, deploy, manage, tune, and debug IT networks that support at-home workers. Progent can help your Tampa company to pick the appropriate technologies and follow best practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates teamwork and delivers top business value. Progent offers support services that go from as-needed guidance for getting you over occasional IT roadblocks to full project management to help you successfully complete business-critical tasks.
Progent can help Tampa, Florida organizations to succeed with any facet of creating a high-functioning work-from-home ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, cybersecurity, backup/restore solutions, and centralized management.
Help Desk Call Center Support for Telecommuters
A sudden, company-wide transition to a telecommuter business model, which might be activated by a pandemic or as part of a business continuity plan, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or supplement their Support Desk by using Progent's remote Technical Response Center services.
- Progent's Standard Support Desk services leverage Progent's nationwide network of remote technical support specialists along with enterprise-class ticketing and tracking software to provide an economical, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC technical support from initial service requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to track or update the status of their current trouble tickets, add details, and upload screenshots and attachments. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support specialists to resolve complex problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Call Center Augmentation Service allows your company to augment your current Call Center team by sharing responsibilities for Help Desk support services seamlessly between your in-house support staff and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's shared Support Desk service uses a collective support model based on the number one PSA tool for handling service requests and ticketing, establishing responsibility, tracking progress, and generating reports. For details about how Progent's Support Desk Supplementation Services can help your business to provide world-class technical support to your at-home employees, see Progent's Call Center supplementation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Tampa, Florida organization, call
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Urgent ASA Firewall with Firepower Support
24-7 Cisco Firepower Firewalls Technical Consultant
Cisco's Firepower NGFWs Firewalls provide a significant performance improvement compared to Cisco's previous-generation ASA 5500-X security appliances and offer centralized management of modern security capabilities like application visibility, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE firewall experts can help your organization to plan and carry out an efficient upgrade to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower appliances with Cisco's cloud-based services to build and centrally manage IT ecosystems that include branch offices, data centers, and cloud resources.
Juniper Junos J-Web Network Security Testing
Immediate Intrusion Detection Juniper Junos Network and Security Manager
Progent's Juniper-certified network engineer can assist your company to design and implement Juniper Firewall and VPN technology, optimize and support your network infrastructure, and upgrade efficiently from discontinued equipment to current releases. Progent's Junos OS engineers can offer support for Juniper's premier network operating system to enable you to simplify the management and strengthen the protection of your Juniper VPN appliances and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS software productss and can help you manage environments that incorporate a combination of Juniper's OS platforms.
Remote Workforce Endpoint Management Online Consulting
Offsite Employees Endpoint Management Remote Support
Progent can assist small and mid-size companies to implement efficient remote endpoint management platforms for maintaining endpoint devices used by telecommuters.
Amazon MWS integration training Development
Amazon MWS programming Reporting
Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities including listings, orders, payments, fulfillment, and reports. By leveraging Amazon's vast online selling environment and automating their sales, merchants can broaden their reach, reduce their cost of sales, improve response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide programming, workflow integration, project management support, and training to help you cut development time and costs and speed up your return on investment.
Mobile Connectivity Support and Integration
Urgent WiFi Security Configuration
Progent’s Wireless Consulting Services offer a convenient, affordable option for businesses of any size to configure, manage, monitor and repair cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to plan and install hardware like Cisco's Aironet and Meraki access points and wireless network controllers. For wireless email and online applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
24x7x365 scom 2016 Information Technology Consulting
Support and Setup microsoft scom 2016
System Center 2016 Operations Manager (SCOM 2016) is designed to ensure top performance and maximum uptime for key workloads by offering centralized, cross-platform tracking of IT infrastructure installed throughout on-premises systems and private and public clouds. Progent's consulting group can provide advanced remote and onsite expertise to help organizations of any size to plan, implement, optimize, update and troubleshoot Operations Manager 2016 deployments. Progent can help you to migrate to Operations Manager 2016 from earlier versions or from other monitoring products, or combine a variety of monitoring systems into a cohesive infrastructure management ecosystem. Progent can also help you expand your Operations Manager 2016 scope to include resources hosted on public clouds including Microsoft Azure and Amazon AWS.
SQL Server 2019 Development Information Technology Consulting
SQL Server 2019 Enterprise Troubleshooting
Progent's Microsoft-certified SQL Server 2019 experts can help you to assess the advantages for migrating to SQL Server 2019 and can deliver rapid online or on-premises contact with consulting experts in solution planning and integration, software development, database administration, and cybersecurity.
Best Proxim Tsunami Wireless Case Studies
24/7 Wireless Case Studies
Progent delivered a wireless networking environment that allowed a school to increase productivity and eliminate the ongoing expense of a dedicated link. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim wireless bridge is intended for interfacing remote locations up to 2.5 miles apart and can reach even longer ranges. This wireless solution provided improved performance and dependability than simply amplifying the 802.11b network, and because it uses the 5.8Ghz band it offered protection against local interference.
ASA 5500 Consultant Services
Top Ranked ASA 5500 IT Consulting
Progent's Cisco certified network infrastructure consultants can help you to maintain older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also help you to configure, administer, update and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.
24x7 Microsoft Exchange 2000 Integration Support
Integration Services Microsoft Exchange 2000
Progent is among the most qualified information technology consulting companies for integrating email and messaging systems powered by Microsoft Exchange 2000 Server. Progent specializes in helping small and mid-size businesses derive all the benefits of Microsoft Exchange Server 2000 under common scenarios such as upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 support.
Wi-Fi VoIP phone integration Network Consultants
24 Hour CCNP Certified wireless IP phones and Meraki APs Technical Support Services
Progent's Cisco wireless VoIP phone configuration and troubleshooting experts can provide remote and on-premises support to help you create and manage a Cisco wireless IP phone deployment by delivering integration services that range from debugging the configuration of a wireless IP phone or access point to providing project management outsourcing or co-sourcing for updating the Wi-Fi architecture of an entire campus.
Information systems Security Outsourcing SonicWall NSA 9250 Firewall
Security Evaluation SonicWall NSA 9650 Firewall
Progent's SonicWall firewall experts can help you integrate, manage, and troubleshoot SonicWall firewall appliances including the newer SonicWall TZ and NSa Series of appliances and the legacy SonicWall PRO 2040 devices. Progent's CISSP and CISA-certified cybersecurity experts can help you incorporate SonicWall security gateways into an end-to-end security plan and build security into your business operations.
Power BI Connectors Coder
Power BI and Oracle Programmer
Progent's Power BI experts can help you to plan, install, maintain, enhance or troubleshoot your Power BI business analytics solution. Progent can also help you to organize your source data for Power BI visualizations. Progent can assist you implement and manage an onsite, cloud based, or hybrid network model to run Power BI.
Offsite Workforce Helpdesk Remote Technical Support
Professional Telecommuter Helpdesk Services
Progent offers small and mid-size organizations overflow or comprehensive Help Desk services for an at-home workforce.
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