Staffing and managing an internal Help Desk Call Center that can provide timely and effective desktop support is beyond the budgets of most small businesses. Even large organizations often find that their in-house Call Centers spend more time tracking problems than solving them. When this situation exists, the real cost of each incident is high both because of the time spent by the support staff and the productivity lost by the worker who reported the problem. Progent's Help Desk outsourcing services are results driven and can cut support costs, reduce management hassle, and improve productivity.

Progent's Help Desk Outsourcing Support Services are designed especially for small businesses who need immediate access to a Help Desk Call Center with expert phone support and full escalation capability but who have to work within a limited IT budget. Key features of Progent's Help Desk Outsourcing Support Services include:

Fully Staffed Call Center for desktop PCs provides you with fast access to Microsoft-certified engineers who can provide urgent technical support or advanced consulting services. Progent's seasoned remote support engineers have the knowledge and experience to resolve most problems on the first call, saving you time and money and maximizing your productivity.

Remote Desktop Access permits Progent's technical support specialists to have control of a client's desktop computer so that an engineer is virtually sitting in front of your PC while talking to you and troubleshooting your problem. This saves time identifying and correcting problems and verifying results.

Baseline Assessment is a recommended service that allows Progent to inventory and document desktop configuration, network infrastructure, and application environment in order to provide Progent's Call Center staff with useful background information for solving problems and improving desktop efficiency.

Prioritization and Escalation expertise allows Progent's Call Center staff to determine which desktop problems are central rather than dependent and to apply technical resources cost effectively to resolve reported issues. The availability of a broad range of application and system experts, including Cisco-certified CCIE network engineers, allows Progent to fix even the toughest problem.

24x7 Online Support is available through Progent's affordably priced Extended Hours Support Program, which offers round-the-clock access to the Technical Response Center to minimize network downtime. Services available outside regular business hours include resolving problems with Microsoft-based server products, Windows desktop support, help with Microsoft Office applications, network and system backup and restore, and basic routing and switching support for Cisco networking products.

Co-managed Help Desk Services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced Call Center solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. Learn more about Progent's Co-managed Help Desk services.

Per-Minute Billing provide fine granularity for the pricing of Progent's remote desktop support services. This ensures that quick fixes, which are common with desktop support, translate to small invoices so clients are not charged for services they never actually received. Progent's pricing model also eliminates retainers for support services provided during regular business hours, hourly minimums, and special fees for service startup or termination. Exceptions to Progent's by-the-minute billing are special fixed-price service packages such as Security Vulnerability Scanning that are billed by the job and offered at a substantial discount from Progent's standard billing rates.

Application Experts Team maintained by Progent is composed of certified specialists who offer in-depth knowledge about vital business applications. These experts are available to provide remote desktop support to resolve issues beyond the scope of typical Help Desk technicians. Practice areas supported by Progent's Expert Team include:

Why Choose Progent as Your Help Desk Partner?
Progent has more than a decade of experience providing desktop support and has developed and refined proven technologies and processes that have allowed Progent to deliver remote IT solutions to small and midsize businesses in every state in the U.S. (Check out Progent's customer testimonials.) The best practices embodied in Progent's Help Desk methodology include easy service initiation via phone, email, or web; automated trouble ticket generation and tracking; enforced due-date assignments with automatic notification of changes; status updates available via a web portal.

How to Get Started with Progent's Help Desk Call Center
To find out how to outsource your Help Desk, call 800-993-9400 or visit Contact Progent.

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An index of content::

64-bit Processing Professionals On-site Support for 64-bit Server
Data Center Colocation Troubleshooting
Colocation Facility IT Consultant

Colocation sites make it possible for businesses to share world-class data centers for hosting computer hardware that runs critical applications and services. Progent's Microsoft and Cisco premier consultants can assist your company with all aspects of your colocation program including choosing and moving to a colo facility, designing network architecture, defining hardware, on-site and on-line troubleshooting, establishing online system management, and training your support staff.

ASR 9000 Router Integration ISR Routers Consultant
Aironet 1700 Access Point On-site Support Flex 7500 2500 Wireless Controller Computer Consulting
Anaheim, CA Online Help Network Assessments
Desktop Management Consultancy Firm
Microsoft Configuration Manager Computer Network Specialists

Progent's network engineers can help you to automate desktop update and patch management by delivering support for management solutions such as Microsoft System Center Configuration Manager 2007, SMS 2003, and WSUS.

Birmingham, Alabama Co-managed Service Desk Consultants Akron, Ohio Information Technology Outsourcing Group
BlackBerry Desktop Manager Outsourcing Technical Support San Bernardino County California BlackBerry Email Integration Firm in San Bernardino County California
BlackBerry Wireless On-site and Remote Support in san Jose - Santa Clara - Milpitas RIM BlackBerry Online Troubleshooting
Help and Support for Windows Server 2012 Cluster Management
Microsoft Windows Server Failover Cluster Onsite Technical Support

Progent's certified failover clustering experts can help companies of all sizes to evaluate the advantages of utilizing Windows Server 2012 clustering technology to create a powerful fault-tolerant/disaster recovery strategy, assist your organization to design and deploy a Windows Server 2012 system, deliver online and on-premises consulting services and engineering support for clusters composed of physical servers or virtual machines, and show you how to centralize the management of clustered servers.

Boston, MA Small Business IT Consulting Boston, Massachusetts Networking Help
Development for Microsoft Azure cloud migration
Consultancy for Azure hybrid cloud integration

Progent can assist businesses of any size to migrate any part of their computing infrastructure to Microsoft Azure. This can simplify IT administration and reduce equipment investments. Microsoft Azure offers a wealth of cloud services and Progent can help you to evaluate the advantages and restrictions of various cloud computing models supported by Azure. Progent can help you manage cloud-based or hybrid cloud and local applications and network infrastructure and ensure you sidestep the typical mistakes small companies make when moving to the cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage user identity with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also help you to configure firewalls and IPsec VPN connections and to manage Apple iOS devices and Android handhelds.

Brisbane, CA Shared Service Desk Consulting Services Newark Migration Consultants in California
Buffalo New York Integration Support for Slackware Linux, Solaris, UNIX Slackware Linux, Solaris, UNIX Technical Consultant in Buffalo
CCDP Expert Certified Outsourcing Companies for Network Management Network Management Computer Support Companies
CCIE Expert Certified Meraki Remote Consulting Consultants
Service Desk Sharing Support and Setup
Network Consultant for Co-managed Help Desk

Progentís Help Desk Co-management service makes it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top shared professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

CISSP Network Security Testing Cincinnati, OH Firewall Firewall Setup
California Napa Network Design Microsoft Certified Partner Napa Small Business IT Consulting Firm in California
Certified Cybersecurity Management Consultancy Technology Professional for CISM Certified Security Management
Cheyenne Wyoming Consulting Service Firm Cheyenne, Casper, Gillette, WY Computer Network Consultant
Microsoft Expert SCVMM 2012 VHDX Resizing Network Consultant
Help and Support for SCVMM 2012 NVGRE Gateway

Progent can assist businesses of all sizes to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage, and library resources; design, integrate, and administer private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class monitoring and reporting. Progent can help your business to upgrade from an earlier edition of SCVMM or from a third-party virtualization management system, and Progent can show you how you to optimize and troubleshoot your existing SCVMM 2012 ecosystem so you get the highest possible return on investment.

Cicero, IL Small Office Computer Consulting Computer Service Providers for Microsoft SQL Server 2016 Englewood, IL
Windows, Linux, UNIX, Solaris Integration Services
Windows and Linux Online Support Services

If your office computer system combines Linux technology platforms with Windows, Progent can assist you to incorporate your IT resources into a cohesive network that permits all your operating systems to coexist for simple administration, transparent dataflow, high availability, superior performance, and tight protection. Progent's Linux and MS Windows integration support offerings include IT infrastructure integration and service, consulting for Windows services for UNIX, remote network monitoring and administration, remote technical support and troubleshooting, in-person technical support, and Helpdesk support.

Cisco Access Point Small Business Specialist Tech Consulting
Dynamics GP/Great Plains Remote Support Services
Microsoft Certified Expert Dynamics GP Software Computer Consultants

Progent can show you how to prepare and execute an efficient move to Microsoft Dynamics GP so that you retain your information, improve your security, modernize your management reporting, take full advantage of Microsoft Office integration, and minimize business disruption by designing and following a smart migration plan. Progent can also help train new Microsoft Dynamics GP 2010 users so you don't lose productivity. Progent can enhance your company reports and management analytics by providing Crystal Reports help, FRx programming, and Microsoft Excel support. Progent's experience with Microsoft .NET technology, Microsoft SQL Server solutions, and programming with VBasic, XML and other platforms make it possible to create custom line-of-business software and eCommerce solutions that work seamlessly with Microsoft Dynamics GP/Great Plains.

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Cisco Expert in Missouri - Kansas City, MO, Saint Louis, MO, Springfield, MO, Independence, MO Network Installations
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Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small or mid-size organization's servers in a solution that delivers the highest level of availability and scalability and is in addition easy to transfer to another host. ProSight Virtual Hosting and management services are built upon mature virtualization technologies that allow small and midsize companies with mixed- platform IT systems to save dramatically on the expense of capital investments, system support, and IT management while achieving world-class reliability and an unmatched level of vendor independence.

Cisco Firewall Technical Support Group Cisco Security Outsourced IT Support
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Microsoft Experts Desktop Technology Support Companies
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Progent can deliver a wide array of affordable online and on-premises support services to help you to install, administer, and troubleshoot desktops and mobile devices based on Microsoft Windows, Apple macOS/OS X, iOS, Google Android, or Linux.

Cisco Network Management Outsource IT IT Consulting Services
ProSight Email Content Filtering Service Consultants
ProSight Email Data Leakage Prevention Consult

Progent's ProSight Email Guard solution uses the technology of top information security companies to provide centralized management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall.

Cisco VoIP Phones and IM Consultant Services 8800 Series IP Phone Technical Support Services
Cisco Voice over IP Services Cisco 520 Router Consultancy
Computer Support Consultant in California Davis Information Technology Outsource in California
Engineer for Microsoft Exchange
Support for Microsoft Exchange 2000

Progent is one of the most qualified IT consulting companies for integrating email and messaging systems powered by Microsoft Exchange 2000. Progent specializes in helping small and mid-size companies get all the benefits of Microsoft Exchange 2000 under common scenarios including updating from Exchange 5.5, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 support.

Consultant Services for Wireless AP Consultants
Windows Hyper-V 2016 Linux Technical Support
Windows Server Hyper-V 2016 Private Cloud Support

Hyper-V 2016 utilizes core technologies first developed for and refined on Azure, one of the world's largest public clouds. This dramatically enhances the suitability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises environments by improving data security, uptime, scale, manageability, dependability and recoverability. Progentís Microsoft-certified consulting team can assist you to evaluate the benefits of Hyper-V 2016 for your business, set up test environments to confirm the ability of Hyper-V 2016 to run your vital workloads, design an efficient network architecture for a cloud-based or hybrid deployment, create and carry out a non-disruptive upgrade strategy, train your IT administration and technical support staff, and deliver as-needed consulting and debugging support to make sure that your Hyper-V 2016 solution delivers maximum business benefit.

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Emergency Phone Support Information Technology Support in Port St Lucie Lakewood Park Port St Lucie Lakewood Park Small Business Network Outsourced IT Support
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Exchange Server 2003 Upgrade IT Consulting IT Consultant for Microsoft Exchange 2003 Upgrade
Experts for Cisco Cisco Designer
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Extended Support Desk Specialists Technical Support Services for Presence Awareness
Global Cisco and Microsoft Certified Portland, Lewiston, Bangor, ME Tech Support Outsource Cisco Certified Experts Small Business IT Outsourcing Company for Maine
Grand Rapids Computer Support Design Consultant for Grand Rapids, Michigan
Juniper J Series Router Protection
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Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

Home Based Network Engineers Part-Time Jobs Virtual Office Certified Position
Honolulu, Oahu, Hawaii Small Business IT Consulting Companies for Cisco Cisco IT Outsourcing Company in Hawaii
Email Bayesian Analysis Specialist
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Progent's ProSight Email Guard uses the services and infrastructure of leading data security companies to provide web-based management and world-class security for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter.

ISA 2004 Firewall Remote Support Services On-site Support
IT Services for Support Desk Sharing San Jose Petaluma Network Design Northern California
Information Technology Consulting Group for Windows Server 2016 Support Firm for Windows Server 2012 R2
Information Technology Consulting for Microsoft System Center DPM Data Backup and Recovery Specialists
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Integration for Call Desk Sharing in Louisville, KY Baltimore Towson Firewall Secure
Jacksonville, Miami, Orlando Cisco Network Support Consultant Cisco Small Business Computer Consultants in Florida
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Lincoln, NE Networking Companies Onsite Computer Services for Lincoln, Nebraska
Database Administration Engineer
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Progent's certified relational database developers can provide small and midsize businesses online DBA and programming services for leading database platforms such as Microsoft SQL Server, Oracle, MySQL, and Microsoft Access. Services available from Progent include installation and integration, database architecture and coding, administration support, replication solutions, storage management, performance optimization, migration, security and compliance, backup and recovery systems, problem solving, and webinar training.

Lynnwood, WA Designers Lynnwood, WA Technician
MRTG for Linux Engineers Specialist for Linux Network Monitoring
Mandrake Linux, Sun Solaris, UNIX Support in Augusta, GA Augusta Georgia Computer Consultants
Marin County Network Support Consultants California Sausalito Network Support Consultants
Microsoft Exchange Upgrade Online Consulting Upgrade Help
Microsoft Messenger for Mac Network Consultants Engineer for Microsoft Messenger for Mac
Microsoft Remote Consulting Career Opportunities MCSE Remote Consultant Subcontractor
Exchange Email Hosting Engineers
Exchange Hosting Consulting

Progent's MS Exchange Hosting Support Services provide an enterprise-class data center that features backed-up electrical and environmental control systems, 24x7 staffed security and IT support center, and fault-tolerant connections to Internet backbone service providers. Hosted Microsoft Exchange servers are configured as virtual servers for high availability, smooth expandability, and rapid recovery. Services include complete incorporation with your network, access to mobile computing products, continual monitoring of efficiency and network security, spam protection, security update and service pack control, Help Desk support, daily backup, and full email administration services.

Microsoft SQL Server 2017 Management Microsoft SQL 2014 Technology Consulting Company
Microsoft SQL Server 2017 Networking Companies Yonkers Manhattan White Plains Microsoft SQL Server 2016 Technical Consulting Yonkers, Westchester County
Microsoft Windows Consulting Company Small Business Computer Consulting Firm in Thousand Oaks California
Microsoft Certified Expert Support and Setup for ISA 2004
Internet Security and Acceleration Server Remote Technical Support

Progent's certified TMG 2010 and Internet Security and Acceleration Server 2006 consultants can help you to plan, install, and manage an implementation of Forefront Threat Management Server or Internet Security and Acceleration Server 2006 on your information system that delivers the firewall protection, speed and ease-of-use that your company needs.

Microsoft and Cisco Philadelphia, Pennsylvania Tech Consultant Pennsylvania - Philadelphia, PA, Pittsburgh, PA, Allentown, PA, Erie, PA Server Consulting
Consulting for Email Allow Lists
ProSight Email Guard Spam Filtering Engineers

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Microsoft and Mac Desktop Information Technology Consultants Microsoft and Mac Desktop Information Technology Consulting Company
Microsoft MCP Part-Time Job
Cisco CCIE Job

If you are an information technology consultant with system support experience, teaming with Progent and assisting Progent's clients will enhance your abilities via collaboration with our team of motivated, high-output consultants. Progent's focus on offering network consulting and technical support to small businesses will offer you the chance to work in depth with decision makers and contribute tangibly to the growth of exciting companies. In addition, Our virtual office environment provides state-of-the-art technology for remote support and wireless access to help you to come up with fast fixes when you take on mission-critical issues.

Minnetonka On-Call Services Minnetonka Design Firm
Amazon cloud AMI Development
Amazon EC2 mobility Programming Firms

Progent offers affordable online consulting to help companies of any size to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for expandable cloud storage, and Glacier for low-cost archival storage. Progent can assist your IT team with every aspect of Amazon AWS integration including requirements analysis, preparedness assessment, system design, testing, configuration, administration, performance tuning, licensing management, disaster recovery mechanisms, and security. Progent offers advanced expertise with firewalls and VPN technology and can help you deploy cloud-centric or hybrid cloud ecosystems that seamlessly incorporate Amazon AWS resources. Progent offers occasional consulting to assist you to resolve technical roadblocks or Progent can provide comprehensive project management outsourcing or co-sourcing to help you migrate to the Amazon AWS platform on schedule and on budget.

NetApp CDOT Consult NetApp Clustered Data ONTAP Consultant
Network Assessment in Pembroke Pines, FL Emergency Phone Support Computer Specialists Broward County Florida
Network Consulting Firms for Charlotte, North Carolina Charlotte, NC Migration Firm
Connecticut Install
Illinois Installation

Progentís Technical Response Center offers affordable national extended hours remote support for information systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support experts provide 24x7 phone help and remote direct network access to troubleshoot and repair network problems rapidly and affordably.

Network Consulting Organization Arlington, Texas Computer Setup
Network Consulting for Microsoft SQL Server 2000 SQL Server 2000 Specialist
Exchange Server Hosting Consultant Services
Professional for Exchange Hosting

Progent's MS Exchange Server Hosting Services offer a world-class data center with backed-up power and environmental control systems, round-the-clock site security and operations center, plus failover connections to tier-1 Internet service providers. Hosted Exchange servers are set up as virtual machines for high uptime, smooth expandability, and fast restoration. Progent's services feature complete incorporation with your network, connectivity with handheld computing products, automated tracking of efficiency and security, spam and virus filtering, patch and revision control, Contact Center support, per-day data backup, and full email administration services.

Network Design and Configuration in Newark, Essex County Exchange 2007 Computer Consulting Services in Newark New Jersey
Network Engineer for SharePoint Server 2010 Tulsa Bartlesville Tulsa, OK Setup and Support for Microsoft SharePoint 2010
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Newark Network Support Service Newark, New Jersey Security Consulting Firms
Online Troubleshooting for ASA Firewall
Cisco ASA Firewall with Firepower Integration Services

The new ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide significantly more bang for the buck than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX security appliances for all new installations. Progent's Cisco-certified CCIE network experts can help your company to maintain your legacy PIX or ASA 5500 firewalls and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, integrate, tune, manage and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.

North Bay Computer Systems Consulting in California Software Consulting Firm for Sonoma County
Northern California Carmel Network Installation On Site service
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Hybrid cloud integration Specialists
Consultants for Microsoft Azure hybrid cloud integration

Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that combine local IT assets along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has two decades of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.

Outsourced IT Support for Atlanta, Georgia Security Consultant for Atlanta, Georgia
Consultant for Microsoft Azure hybrid cloud solutions
Enterprise hybrid cloud solutions Services

Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine physical IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Microsoft Azure enterprise hybrid cloud planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has 20 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.

Private Cloud Virtual Datacenter Hosting Specialists Private Cloud Virtual Datacenter Hosting Engineer
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Professional for Exchange Server 2016 Exchange Server 2013 Small Business IT Support Firms
Juniper SA6500 SSL VPN Firewall Audit
Juniper SA Series SSL VPN Security Organizations

SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

Professionals for Firepower Services Top Rated Computer Engineer
Remote Help Desk Consultancy Services Company Small Business Network Computer Support Company in Topeka Kansas
Remote Monitoring and Reporting Technology Consulting Online Consulting for Application Monitoring
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SCCM and Exchange Setup and Support
SCCM Reporting IT Consultants

System Center Configuration Manager automates application and device deployment at scale, simplifies compliance settings management, inventories network assets, protects against corporate data leakage, provides health reporting, enables safe self service, and offers a common control mechanism for managing multi-operating system ecosystems running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud integration specialists can help businesses of any size with any aspect of designing, implementing, using and troubleshooting a SCCM solution for local, cloud, or hybrid environments.

Risk Mitigation Network Consulting Risk Assessment Online Support
SQL Server 2016 Capacity Planning Remote Support Services Microsoft Certified Expert SQL Server 2016 Backup Technology Consulting Services
Salt Lake City, Utah Computer Consulting Salt Lake City, Utah Small Business Network Support
Scottsdale IT Service Scottsdale, AZ Design
Security Compliance Auditor in Rochester, Monroe County CISSP Network Intrusion Penetration Testing in Rochester, Monroe County
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Service in Phoenix, Maricopa County Small Office Computer Consultants for Windows Server 2019 Phoenix
Technical Support for Windows Virtual Desktop for Mac
Windows Emulation for macOS Professionals

For businesses that have a mix of Apple Mac and Microsoft Windows desktops, there exist two popular solutions for using Microsoft Windows-only applications on macOS or OS X: remote access to a physical Windows PC or local simulation of a Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Mac enables you to connect a Mac to a remote Microsoft Windows-powered computer to run Microsoft Windows programs and share network resources. Microsoft's Virtual PC for Apple Mac simulates Windows on a Mac system so you are able to run Windows programs directly. Progent's macOS and Mac OS X technology support experts can assist your company to maintain these products for using Windows software on your Apple Macs and can in addition help your organization to assess and install third-party products for Windows PC simulation.

SharePoint 2010 Specialist Bay Area California Professionals in SF Bay Area
SharePoint 2013 IT Consultant SharePoint Server Engineer
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Progent's Management Team Consultancy Services Group
Progent Management Team Systems Support

Progent's management team includes seasoned professionals with decades of background providing network consulting services, technical support, and strategic IT planning to businesses ranging in size from startups to global enterprises. Great service calls for great people, and Progent is proud to have put together a management staff able to provide customers with the top service value available anywhere.

Small Business Computer Consultant for SQL Server SQL Server 2012 IT Manager Mobile County Alabama
Microsoft Financial Software Support and Setup
Onsite Technical Support for Great Plains Migration

Dynamics GP/Great Plains 2010 accounting software is a comprehensive business management and analytics solution that integrates data and processes across your business, communicates seamlessly with other applications, and connects workers, clients and vendors regardless of time or location. Designed for small to mid-size companies, MS Dynamics GP 2010 and Dynamics GP Release 10.0 deliver functionality for accounting, management reporting, project management, inventory and order control, e-commerce, human resource management, CRM, field service, manufacturing, retail management, and online business services. Progent can help you set up and maintain a reliable, secure computer and network infrastructure to support Microsoft Dynamics Great Plains, and can provide expert Great Plains professionals to help your company benefit from the full potential of Dynamics GP 2010.

Small Business IT Consulting Group for Cisco Manchester New Hampshire Cisco Maintenance in New Hampshire
Small Business IT Consulting for Cisco Cisco Network Consulting Organization New Orleans, LA, Baton Rouge, LA, Shreveport, LA, Metairie, LA, Lafayette, LA
ProSight DPS Backup and Recovery Services Consulting
Services for Offsite Managed Backup and Recovery Services

ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's disaster recovery specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information.

Small Business IT Outsourcing for Roseville Roseville Outsourced IT Support in California
Solaris On-site Support Columbus Ohio Linux Outsourcing in Columbus, OH
Setup and Support for Jabber and Microsoft Office
Remote Support for Jabber and Expressway for Mobile and Remote Access

Progent's Cisco Jabber consultants can provide online or onsite support to help businesses of any size to plan, implement, maintain, update or debug Cisco Jabber environments and Cisco Unified CM ecosystems. Progent can provide advanced expertise for the products, technologies and services that make up creating a cohesive Jabber collaboration solution such as Cisco network appliances and management software, Microsoft Office apps, Windows and Mac desktops, iOS and Android smartphones, SIP interfaces, Wi-Fi systems, security and compliance, cloud computing, telepresence systems, PBX systems, disaster recovery preparedness, and other components of a modern collaboration solution.

Solaris-Windows Migration Consultants UNIX Migration Consultant
Online Help for PowerPoint for Mac
Remote Consulting for Microsoft Lync for Mac

Microsoft Office for Mac allows Apple Macintosh users to receive the benefits of the industry's most familiar business applications. Progent's Apple-certified Macintosh consultants can show you how to configure Microsoft Office for Macintosh on a mixed-platform network combining Apple OS X and Windows platforms so that Macintosh users can access the latest capabilities of Microsoft Word, Excel, PowerPoint and Entourage in order to share data and network resources with co-workers who run Microsoft Windows. Progent's engineers have experience with both Mac and Windows technology and can provide service for environments that mix Apple Macintosh with Microsoft Windows systems with complete resource sharing, or environments which carefully limit sharing between Apple Mac and Windows users.

Sonoma CA BlackBerry Email Information Technology Manager BlackBerry BES Server Installation in Petaluma Sonoma County
Specialists for Support Desk Sharing in Los Angeles, California Cisco Computer Consulting Group
Microsoft Experts Microsoft Operations Manager 2005 Remote Technical Support
Microsoft Operations Manager 2005 Remote Troubleshooting

Small to mid-sized companies can now enjoy all the advantages of System Center Operations Manager 2007 and in addition have quick access to Progentís Microsoft and Cisco Certified IT support professionals. With Progent's affordably priced IT service packages, small and midsize businesses can select a basic Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in System Center Operations Manager 2007 to provide small business networks world-class reliability, protection, and performance.

St Paul - Saint Cloud SharePoint Server 2010 Online Help SharePoint Server 2010 Online Technical Support
ransomware cryptoworm recovery Engineer
Hermes ransomware recovery Consultant Services

Progent's experienced ransomware recovery consultants can help you to restore an IT network victimized by a ransomware virus such as Ryuk, WannaCry, NotPetya, or MongoLock.

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Exchange 2013 Voice Mail Professional
Exchange 2013 OWA Remote Support Services

Microsoft Exchange 2013 includes significant enhancements to the capabilities of Microsoft Exchange 2010 and delivers important innovations plus a revamped architecture. These enhancements favorably impact key areas including ease of administration, availability, compliance, cost of ownership, collaboration, scalability, performance, compatibility, and productivity. Progent's certified Exchange 2013 consulting professionals can help you understand the possible advantages of upgrading to Microsoft Exchange 2013, design a cost-effective test and deployment plan, and educate your IT team to maintain your Exchange 2013 solution. Progent also offers affordable online consulting and management for Exchange Server 2013.

Sunnyvale Cisco and Microsoft Certified Co-managed Service Desk IT Consultant Network Setup for Boise City, Pocatello, Idaho Falls, ID
Windows PC Simulation on Mac Network Consulting
Windows Applications on macOS Remote Troubleshooting

For companies that have a mix of Apple Mac and Microsoft Windows desktops, there are two popular solutions for using Windows-only applications on a Mac: an external connection to an actual Windows computer or local emulation of a Microsoft Windows operating system on a computer. Microsoft's Remote Desktop Connection for Mac allows you to attach an Apple Mac to a networked Windows-based PC to use Windows programs and share network resources. Microsoft's Virtual PC for Apple Mac simulates Microsoft Windows on an Apple Mac computer so you are able to use Microsoft Windows applications directly. Progent's macOS and Mac OS X technology support experts can assist you to maintain these products for running Windows programs on your Apple Macs and can in addition help your organization to assess and configure third-party products for Windows platform emulation.

Supplemental Service Desk Consultant Wireless Security Specialist
Windows Active Directory Integration Services
Microsoft AD Engineer

Microsoft Windows Enterprise Directory requires significant hands-on experience to configure optimally across an enterprise. Progentís Microsoft Premier consultants are experienced in planning, deploying, and supporting complex Microsoft Enterprise Active Directory projects. Progentís areas of proven competence with Windows Active Directory include replication issues, multi-domain partition design, correcting corrupted Active Directory objects, cleaning up residual beta software configuration objects in production Active Directory systems, and repair of unsuccessful installations of AD and Active Directory-associated applications.

Support Consultant in Nashville, Davidson County Nashville Technology Consulting Company for RIM BlackBerry
ProSight Private Cloud Services Consultancy
Private Cloud Solutions Services

Progent's ProSight Virtual Hosting offers proven virtualization technology, a world-class data center, and the technical services of Progent's Microsoft-certified consulting group to provide small and midsize companies with a comprehensive information technology outsourcing alternative that improves network dependability and security, reduces management distraction, and cuts costs. With Progent's Private Cloud Hosting, a small or midsize business can have each of its software platforms and key business application servers hosted in a safe and reliable data center on a high-performance, non-stop virtual machine configured and maintained by Progent's computer service professionals.

Support Organization Northern California Davis Security Consultant in California
UNIX with Windows On-site Support
Microsoft Certified UNIX, Windows Consultant

Progent can help you to design and implement a smooth migration from a UNIX-powered information system to a network powered by Microsoft Windows and suited for running Microsoft's powerful office productivity products, commercial applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and application experts can help you preserve your data and minimize business disruption by designing an efficient migration strategy that preserves your existing investments in UNIX software and technology. UNIX-to-Windows transition support services available from Progent include evaluation of existing environment, transition strategy and testing, Microsoft Exchange migration services, data and application porting, and processor and mass storage migration and consolidation.

Support and Help for Call Desk Sharing SharePoint Support and Integration in Phoenix, Maricopa County
Technology Consulting Services for Windows 7 Integration Windows 7 Migration Troubleshooting
ASA and PIX Firewalls Online Consulting
Support and Integration for Firepower

Progentís experienced Cisco network security consultants offer expert PIX and ASA Firewall consulting support including infrastructure design, integration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack protection, and secure access services. Ranging from economical, easy-to-install desktop devices for small and home offices to scalable gigabit products, Cisco PIX Firewall and ASA Firewalls provide advanced security, high throughput, and excellent availability for network environments of any size. PIX and ASA Firewalls are based on a hardened, purpose-built platform, minimizing common OS-specific security gaps.

Top Migration Consultants in California Dublin Small Office Network Consulting Services Northern California
Top Quality Memphis, Shelby County, Tennessee Consultancies Memphis, TN Small Business IT Consulting Companies
Tucson, AZ Firewall Technology Consulting Services CISSP Security Contractors in Tucson International Airport TUS
Urgent Allen, TX Computer Service Companies Allen, Texas On Site service
Urgent Microsoft Exchange Outsourcing Technical Support Springfield, MA Help Center for IT Outsourcing Springfield Holyoke Agawam
Remote Troubleshooting for Windows, UNIX, Solaris
Solaris with Windows Consultant

Progent's UNIX platform consulting services offer small businesses and software developers support for administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent can give your business contact with UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA credentials. This broad array of expertise offers you a convenient single source to help you create and manage a protected and robust cross-platform connectivity and communications environment that supports UNIX and Microsoft interoperability by combining Windows with popular versions of UNIX including Apple Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

Urgent Network System Recovery Microsoft Network Computer Expert in Columbus Georgia
Value Pricing Consultancy Firms Consulting Hourly Rate Consultancy Services
Virtual Call Desk IT Services in San Francisco Bay Area Cisco Firepower integration Computer Consultant
ProSight DPS Backup and Recovery Services Network Consultant
Network Engineer for BDR and Business Continuity Solutions

ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information.

Wi-Fi RF Spectrum Analysis for Wi-Fi Online Troubleshooting Online Wireless Site Survey Specialists
SQL Server 2017 Automatic Database Tuning Computer Consultant
SQL Server 2017 OLTP Network Consulting

Progent's Microsoft-certified SQL Server 2017 consultants can assist you to evaluate the business benefits of migrating to SQL Server 2017 and can assist your organization to plan and carry out a cost-effective migration of your databases and applications to any network architecture including local, cloud-hosted, or hybrid. Progent's SQL Server experts offer online or onsite support services ranging from as-needed design review or debugging to comprehensive project management and co-management to ensure your SQL Server 2017 project is carried out on time and on budget.

Windows 2003 Server Remote Consulting Windows Server 2003 Consultants
Specialists for Ubiquiti UniFi wireless LAN
Professionals for Ubiquiti UniFi Wave 2 WiFi access point

Ubiquiti's UniFi family of Wi-Fi infrastructure appliances includes a wide selection of Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and switches. UniFi appliances installed throughout multiple sites with any number of APs can be remotely configured and administered with free UniFi Controller software, which centralizes and streamlines deployment, discovery, management, tuning, debugging, monitoring, and reporting. Progent offers the expertise of veteran Wi-Fi professionals who can help your organization to assess the benefits of UniFi technology for your environment and help you to design, install, administer, and troubleshoot your UniFi ecosystem.

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Windows Computer Firms Network Assessment for Windows Server 2019
Intune Troubleshooting
Expert Microsoft Certified Online Technical Support for Intune and Android

Progent's Microsoft-certified Intune consultants can assist your company to understand the business case for utilizing Intune for configuring and managing your mobile computers including notebooks, phones, and tablets based on Windows, iOS, and Google Android. Progent can assist you to define policies, plan and deploy test systems to confirm the appropriateness of Microsoft Intune for your environment, install Intune across your enterprise, integrate Intune with SCCM for single-console change management, and troubleshoot your Intune deployment.

Windows Hyper-V 2016 Linux Specialist Microsoft Experts Hyper-V 2016 Security and Compliance Online Support Services
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Windows Server 2016 Storage Replica Engineer Microsoft Certified Expert Computer Consulting for Windows Server 2016 and SCVMM
Suse Linux IT Consultant
Suse Linux Online Technical Support

Progent's Linux support experts offer small and mid-size companies and developers help with managing and maintaining Linux computers that coexist with Microsoft-powered networks. Progent offers your business contact with Linux experts, support professionals premier by Microsoft and Cisco, and security experts with CISM certification. This broad array of expertise provides you with a convenient single consulting firm to help you create and manage a protected and robust mixed-platform connectivity and communications solution that supports Linux and Microsoft coexistence by integrating Windows with leading Linux derivatives such as RedHat, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

Winston-Salem, NC Network Design and Consulting for BlackBerry Desktop Manager Information Systems Firms in Forsyth County North Carolina
Oracle Enterprise Manager Services
Oracle DBA Professionals

Progent offers affordable remote access to a certified Oracle database administration consultant or an Oracle software programmer. Progent can provide comprehensive DBA services for all versions of Oracle's RDBMS platform and can also assist you to plan, build, update, or fix Oracle applications written with SQL and PL/SQL stored procedure programming language. Progent also provides support for Streams replication tools and ASM file/volume manager.