Desktop Consulting and Support Services
Comprehensive Help Desk Call Center Outsourcing
Staffing and managing an internal Help Desk Call Center that can provide timely and effective desktop support is beyond the budgets of most small businesses. Even large organizations often find that their in-house Call Centers spend more time tracking problems than solving them. When this situation exists, the real cost of each incident is high both because of the time spent by the support staff and the productivity lost by the worker who reported the problem. Progent's Help Desk outsourcing services are results driven and can cut support costs, reduce management hassle, and improve productivity.
Progent's Help Desk Outsourcing Support Services are designed especially for small businesses who need immediate access to a Help Desk Call Center with expert phone support and full escalation capability but who have to work within a limited IT budget. Key features of Progent's Help Desk Outsourcing Support Services include:
Fully Staffed Call Center for desktop PCs provides you with fast access to Microsoft-certified engineers who can provide urgent technical support or advanced consulting services. Progent's seasoned remote support engineers have the knowledge and experience to resolve most problems on the first call, saving you time and money and maximizing your productivity.
Remote Desktop Access permits Progent's technical support specialists to have control of a client's desktop computer so that an engineer is virtually sitting in front of your PC while talking to you and troubleshooting your problem. This saves time identifying and correcting problems and verifying results.
Baseline Assessment is a recommended service that allows Progent to inventory and document desktop configuration, network infrastructure, and application environment in order to provide Progent's Call Center staff with useful background information for solving problems and improving desktop efficiency.
Prioritization and Escalation expertise allows Progent's Call Center staff to determine which desktop problems are central rather than dependent and to apply technical resources cost effectively to resolve reported issues. The availability of a broad range of application and system experts, including Cisco-certified CCIE network engineers, allows Progent to fix even the toughest problem.
24x7 Online Support is available through Progent's affordably priced Extended Hours Support Program, which offers round-the-clock access to the Technical Response Center to minimize network downtime. Services available outside regular business hours include resolving problems with Microsoft-based server products, Windows desktop support, help with Microsoft Office applications, network and system backup and restore, and basic routing and switching support for Cisco networking products.
Co-managed Help Desk Services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced Call Center solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. Learn more about Progent's Co-managed Help Desk services.
Per-Minute Billing provide fine granularity for the pricing of Progent's remote desktop support services. This ensures that quick fixes, which are common with desktop support, translate to small invoices so clients are not charged for services they never actually received. Progent's pricing model also eliminates retainers for support services provided during regular business hours, hourly minimums, and special fees for service startup or termination. Exceptions to Progent's by-the-minute billing are special fixed-price service packages such as Security Vulnerability Scanning that are billed by the job and offered at a substantial discount from Progent's standard billing rates.
Application Experts Team maintained by Progent is composed of certified specialists who offer in-depth knowledge about vital business applications. These experts are available to provide remote desktop support to resolve issues beyond the scope of typical Help Desk technicians. Practice areas supported by Progent's Expert Team include:
- Microsoft Office 365 Integration Consulting
- Microsoft Dynamics GP/Great Plains Software Consulting
- Microsoft Project and Project Online Integration and Training
- Microsoft Excel and Office 365 Excel Consulting, Application Development and Training
- Microsoft Office Word and Office 365 Word Consulting
- Consulting for SQL Server BI Stack, Report Designer, and Other Reporting Tools
- Microsoft Power BI business analytics consulting services and training.
Progent has more than a decade of experience providing desktop support and has developed and refined proven technologies and processes that have allowed Progent to deliver remote IT solutions to small and midsize businesses in every state in the U.S. (Check out Progent's customer testimonials.) The best practices embodied in Progent's Help Desk methodology include easy service initiation via phone, email, or web; automated trouble ticket generation and tracking; enforced due-date assignments with automatic notification of changes; status updates available via a web portal.
How to Get Started with Progent's Help Desk Call Center
To find out how to outsource your Help Desk, call
An index of content::
Microsoft SBS 2011 Integration Services
Online Troubleshooting SBS Premium Add-on
Microsoft Small Business Server (SBS) is an affordable suite of server products that offers the basis for a powerful but manageable information. The technical sophistication of the Microsoft .NET components bundled with Small Business Server 2011 calls for a network consultant with hands-on background planning and integrating cohesive, comprehensive business network environments. Progent's Small Business Server professionals have an average of over a decade of experience supporting business networks built on Microsoft platforms. This background assures you results in installing, administering, and repairing IT solutions that include the Microsoft SBS Server package of servers and productivity software.
Windows Server 2008 Hyper-VI Technical Support Services
Windows Server 2008 Security Consulting
Microsoft Windows Server 2008 is an important advance in making IT systems more secure and fault tolerant, easier to virtualize and manage, faster, and able to offer a better environment for web publishing. Progent can assist your business get the most from the improvements built into Windows Server 2008 by delivering Microsoft-certified consulting, troubleshooting, education, temporary staffing, monitoring, and security engineering expertise.
Remote Workforce Cloud Integration Remote Technical Support
Online Support Services Remote Employees Cloud Integration
Progent can help small and mid-size businesses to set up their home-based employees with reliable access to public cloud applications and services.
Offsite Workers Cloud Integration Computer Consulting
Configuration Offsite Workers Cloud Integration
Progent can assist small and medium-size companies to provide their home-based employees with seamless access to public cloud resources.
Helpdesk for Telecommuters On-site Support
Engineer Telecommuter Solutions
Progent has 20 years of experience helping small and mid-size companies to design, install, tune, administer, and debug computer networks that support at-home workers.
Microsoft Expert Computer Consultant Windows 10 Management
Windows 10 Trusted Boot Consultant Services
Progent's Microsoft-certified consultants can help organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from any older release of Microsoft Windows. Online and on-premises assessment and upgrade support for Microsoft Windows 10 provided by Progent's consultants include Return on Investment analysis, project supervision, application compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud integration, mobile management and synchronization, teleworker connectivity, data and identity security, streamlined deployment and management, network infrastructure optimization, wired/wireless convergence, business continuity planning, webinar training for IT support staff and end users, and post-migration Call Center support services.
Computer Consultants Exchange 2016 Migration
IT Consultants Exchange 2016 Upgrade Planning
Progent can assist your business in any and all phases of your migration to Microsoft Exchange 2016 including designing HA architecture for an on-premises, cloud-based or hybrid deployment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V design; specifying storage capacity required for your VMs, databases and logs; setting up hardware load balancing (HLB) for high-availability client access services; planning, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).
ISA Server 2006 Setup and Support
ISA 2006 Outsourcing
Internet Security and Acceleration Server 2006 is a multi-functional gateway that offers a fully integrated application layer firewall, virtual private network, proxy, and Web caching solution for securing the Internet-facing applications of any sized business against a broad range of attacks. Progent's Microsoft Internet Security and Acceleration Server 2006 experts can show you how to plan, cost-justify, test, implement, configure and manage the any version of ISA Server 2006 on your network.
Immediate Remote Support Wave 2 wireless controller
Professionals 5520 wireless controller
Progent's Wi-Fi consultants can help you to deploy Cisco wireless LAN controllers to manage wireless LANs of any size. Progent can help you to maintain and debug your current Cisco-based Wi-Fi solution or carry out a smooth migration to Cisco's modern wireless controller technology.
Consultant Services Microsoft Firewall
ISA 2000 Server Support and Setup
Progent's certified ISA Server consulting experts have broad experience creating corporate security solutions for information systems with many sites, mobile users, and mission-critical web-based applications. A Progent ISA 2004 Firewall consultant can help your small company design and deploy a configuration of Microsoft ISA Server 2004 that supports your IT security requirements without restricting your network.
SBS IT Consulting
Microsoft SBS Premium Add-on Consulting
Microsoft Small Business Server is an affordable collection of server products that provides the foundation for a feature-rich but easy-to-manage IT network. The inter-connectivity demands of the Microsoft .NET functions included with Small Business Server calls for an IT expert with hands-on expertise and extensive knowledge in designing and building cohesive and comprehensive information technology solutions. Progent's Microsoft-certified consultants have extensive experience with the technologies built into SBS 2011 and Microsoft SBS 2008. This experience ensures you success in deploying, managing, and servicing network solutions powered by the Microsoft SBS suite of servers and applications.
Small Business Remote Support Services
Network Security Consultants Small Business
For small organizations interested in Progent's network support outsourcing, design expertise, or troubleshooting offerings, phone 800-993-9400 or e-mail information@progent.com.
Expert Training Network Engineer
Cisco and Microsoft Certified Expert Information Transfer Setup and Support
Progent is committed to information transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Small businesses who work with trusted freelance service providers or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and productive.
Ubiquiti AP Engineers
Largest Ubiquiti UniFi Controller software Engineers
Ubiquiti's UniFi line of Wi-Fi network devices includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and switches. UniFi devices running throughout multiple venues with thousands of APs can be remotely configured and managed with free UniFi Controller software, which centralizes and simplifies setup, discovery, administration, optimization, debugging, monitoring, and analytics. Progent offers the expertise of veteran wireless consultants who can help you to assess the value of UniFi products for your environment and assist you to plan, install, manage, and troubleshoot your UniFi solution.
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