Staffing and managing an internal Help Desk Call Center that can provide timely and effective desktop support is beyond the budgets of most small businesses. Even large organizations often find that their in-house Call Centers spend more time tracking problems than solving them. When this situation exists, the real cost of each incident is high both because of the time spent by the support staff and the productivity lost by the worker who reported the problem. Progent's Help Desk outsourcing services are results driven and can cut support costs, reduce management hassle, and improve productivity.

Progent's Help Desk Outsourcing Support Services are designed especially for small businesses who need immediate access to a Help Desk Call Center with expert phone support and full escalation capability but who have to work within a limited IT budget. Key features of Progent's Help Desk Outsourcing Support Services include:

Fully Staffed Call Center for desktop PCs provides you with fast access to Microsoft-certified engineers who can provide urgent technical support or advanced consulting services. Progent's seasoned remote support engineers have the knowledge and experience to resolve most problems on the first call, saving you time and money and maximizing your productivity.

Remote Desktop Access permits Progent's technical support specialists to have control of a client's desktop computer so that an engineer is virtually sitting in front of your PC while talking to you and troubleshooting your problem. This saves time identifying and correcting problems and verifying results.

Baseline Assessment is a recommended service that allows Progent to inventory and document desktop configuration, network infrastructure, and application environment in order to provide Progent's Call Center staff with useful background information for solving problems and improving desktop efficiency.

Prioritization and Escalation expertise allows Progent's Call Center staff to determine which desktop problems are central rather than dependent and to apply technical resources cost effectively to resolve reported issues. The availability of a broad range of application and system experts, including Cisco-certified CCIE network engineers, allows Progent to fix even the toughest problem.

24x7 Online Support is available through Progent's affordably priced Extended Hours Support Program, which offers round-the-clock access to the Technical Response Center to minimize network downtime. Services available outside regular business hours include resolving problems with Microsoft-based server products, Windows desktop support, help with Microsoft Office applications, network and system backup and restore, and basic routing and switching support for Cisco networking products.

Virtual Call Center Services add transparency to Progent's Help Desk outsourcing services by allowing Progent's technical experts to operate as a remote, seamless extension of your in-house IT support group. This service can include dedicated phone numbers, a custom greeting, automatic call routing to pre-assigned support staff, and custom reporting to your IT management. Progent's Virtual Call Center services can be used as your main Help Desk, as a safety valve to handle overflow work when your regular support staff is fully occupied, or as an escalation option for problems that require special expertise not available in house.

Per-Minute Billing provide fine granularity for the pricing of Progent's remote desktop support services. This ensures that quick fixes, which are common with desktop support, translate to small invoices so clients are not charged for services they never actually received. Progent's pricing model also eliminates retainers for support services provided during regular business hours, hourly minimums, and special fees for service startup or termination. Exceptions to Progent's by-the-minute billing are special fixed-price service packages such as Security Vulnerability Scanning that are billed by the job and offered at a substantial discount from Progent's standard billing rates.

Application Experts Team maintained by Progent is composed of certified specialists who offer in-depth knowledge about vital business applications. These experts are available to provide remote desktop support to resolve issues beyond the scope of typical Help Desk technicians. Practice areas supported by Progent's Expert Team include:

Why Choose Progent as Your Help Desk Partner?
Progent has more than a decade of experience providing desktop support and has developed and refined proven technologies and processes that have allowed Progent to deliver remote IT solutions to small and midsize businesses in every state in the U.S. (Check out Progent's customer testimonials.) The best practices embodied in Progent's Help Desk methodology include easy service initiation via phone, email, or web; automated trouble ticket generation and tracking; enforced due-date assignments with automatic notification of changes; status updates available via a web portal.

How to Get Started with Progent's Help Desk Call Center
To find out how to outsource your Help Desk, call 800-993-9400 or visit Contact Progent.

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An index of content::

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Albuquerque, New Mexico IT Technical Support Company CISA Certified Security Expert Albuquerque Repairing
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Microsoft, Cisco and Security Certified Experts IT Training Specialist
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Microsoft Project Server 2013 Consultant
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Progent can provide the guidance of a CRISC-certified risk management expert to assist you to plan and deploy an enterprise risk management solution following leading practices promoted by CRISC and geared to match your company's risk tolerance, business objectives, and IT budget.

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ProSight Private Cloud Hosting Services Professionals
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Progentís team of expert software programmers, relational database designers, and program management consultants can assist enterprise clients to carry out development projects for Windows, Linux, or Web applications. Progent's co-sourcing services include access to veteran program managers for high-level planning and project co-ordination or Progent can assist clients fill in expertise gaps by offering relational database architects and programmers experienced in developing line-of-business applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint experts can assist businesses to incorporate SharePoint with additional applications like SQL Server and Office Excel to build data-driven intranets and web portals. Progent also can provide expertise with web development technologies and can assist businesses to build, enhance, troubleshoot, or migrate web applications to utilize the latest advances in web technology.

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Radvision Video Conferencing Consult
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Progent can provide the support of an accredited consultant with an extensive background deploying products from the major telepresence vendors including Cisco, Polycom, LifeSize and Radvision and can help your company to plan, install, expand, or maintain a telepresence environment that preserves your investment and optimizes the strategic value of your information system. Progent can also provide the expertise of network infrastructure engineers able to assist companies of all sizes to build and maintain a communications network that delivers the performance, dependability, security, and scalability required to support your telepresence environment.

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Exchange 2003 Integration Support

Progent's Microsoft Premier engineers can provide expert consulting for major implementations of Microsoft Exchange Server. Progent's consultants can show you how to prepare for multi-site Exchange Server 2007 installations or upgrades and can provide onsite technicians to assist large companies with installations of Microsoft Exchange in the or any area served by Progent's engineers.

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Amazon AWS hybrid cloud solutions Engineer
Enterprise hybrid cloud Professionals

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Exchange 2007 Server Professional
Consultant for Exchange 2007

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Apple iPad and Windows integration Support
Apple iPad and Windows integration Network Consultants

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Database Applications Consultant Services
RDBMS Network Consulting

Progent's Microsoft-certified database application developers offer small and midsize businesses remote support for popular database products such as MS SQL Server, Oracle, MySQL, and Office Access. Services available from Progent include software installation and configuration, database architecture and programming, administration services, synchronization solutions, storage management, performance optimization, data migration, information security, backup and recovery options, troubleshooting, and training.

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Remote Troubleshooting for ASA 5500-X Firewall with Firepower
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The current Cisco ASA 5500-X Family of firewalls with Firepower Services offer significantly more performance than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-premier CCIE network experts can help your company to maintain your current PIX or ASA 5500 firewalls or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, deploy, tune, manage and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.

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Progentís Wireless Consulting Services offer a convenient, economical option for companies of all sizes to integrate, manage, monitor and repair the latest wireless network solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can help you plan and deploy hardware such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless email and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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Consulting Services for Windows Virtual Desktop for Mac
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For businesses that have a combination of Apple Mac and Windows computers, there exist two basic solutions for using Windows-only software on a Mac: an external connection to a physical Windows computer or local emulation of a Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac allows you to attach a Mac to a remote Microsoft Windows-powered PC to run Microsoft Windows applications and share system resources. Virtual PC for Apple Mac emulates Microsoft Windows on an Apple Mac system so that you are able to use Microsoft Windows software locally. Progent's macOS and Mac OS X technology support experts can assist you to maintain these products for using Windows applications on your Apple Macs and can in addition help your organization to evaluate and configure other products for Microsoft Windows platform emulation.

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Operating System Knowledge Transfer Training for Network
Orange, CA Virtual Help Desk Consultants Folsom Computer Service California
Remote Access Consulting Services
Remote Access Network Engineer

Cisco's security and remote access technology for small businesses represent a comprehensive line of easy-to-administer security products to help safeguard your local and remote network infrastructure. Cisco's Virtual Private Network product family features routers, firewalls, intrusion detection devices and VPN concentrators. Progent's professional staff of consultants includes field-proven engineers with Cisco CCIE and Cisco Certified Network Professional certifications who can assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and other Cisco security technologies that align most closely with your company goals.

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Microsoft Office XP Consulting Service
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To provide cost-effective network services for small companies, Progent has developed comprehensive computer outsourcing packages that give small companies quick access to technical help without requiring you to hire, train, and maintain a large in-house IT staff. Progentís IT outsourcing services offer you an economical way for creating a protected and reliable environment for your favorite Microsoft Windows business productivity applications including Microsoft Office XP and Office 2003.

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System Center 2016 provides major enhancements for managing hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's Microsoft-certified consulting staff offers advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

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Engineer for Skype for Business Instant Messaging
Microsoft Skype for Business 2015 Services

Lync Server 2010 supports IM, Presence, audio and video conferencing, desktop sharing, as well as IP-based and PSTN calling. Microsoft Lync Server 2010 can extend the functionality of Exchange, SharePoint and Office desktop or cloud-based Office 365 and streamlines administration via integration with Windows AD. Lync 2010 can also reduce expenses by doing away with Voice-over-IP hardware and subscription services, PBX systems, or legacy teleconferencing solutions. Progent's Microsoft-certified unified communications consultants offer remote and on-premises support services to assist you to manage and troubleshoot your existing Lync 2010 deployment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product. Progent can also assist you to design and carry out a smooth Skype for Business upgrade.

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Portsmouth Norfolk Help Desk Small Business Network Consulting Maintenance Portsmouth
Windows Server 2019 Kubernetes Containers Consulting
Online Help for Windows Server 2019 integration

Progent's certified Windows Server 2019 experts can help your organization to plan and carry out an efficient migration to Windows Server 2019 using your current deployment architecture or a cloud-hosted or hybrid deployment model. Windows Server 2019 offers significant enhancements in capacity, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, availability, and Linux support.

Problem Resolution Billings, Missoula, Great Falls, MT Information Technology Management
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Amazon AWS cloud services integration Outsourced Programming

Progent can provide cost-effective remote support to assist companies to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Glacier for low-cost archival storage. Progent can assist your IT team with every aspect of Amazon AWS integration including needs analysis, readiness assessment, system design and review, pilot testing, deployment, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security and compliance. Progent offers advanced expertise with firewall configuration and VPN connections and can show you how to create cloud-centric or hybrid cloud networking models that efficiently incorporate Amazon AWS services. Progent offers as-needed consulting to help you to resolve complex technical issues or Progent can provide comprehensive project management outsourcing services to help you move to the Amazon AWS platform on schedule and within budget.

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Recovery Services MissionViejo Computer Outsourcing Consultant
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Online Consulting for Exchange 2013 Management
Exchange 2013 Voice Mail Consultancy

Microsoft Exchange Server 2013 incorporates major improvements to the functionality of its predecessor Exchange 2010 and introduces powerful new features as well as a redesigned structure. These enhancements affect key areas like ease of administration, availability, compliance, cost of ownership, collaboration, expandability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to evaluate the possible business benefits of upgrading to Microsoft Exchange 2013, create a cost-effective test and rollout strategy, and educate your IT team to maintain your Exchange 2013 environment. Progent also offers ongoing remote consulting and management services for Exchange 2013.

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Riverside, CA Support Organizations Riverside Solution Providers
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Cisco Architecture Computer Support For Small Offices
Cisco CCIE Remote Small Business IT Outsourcing Companies

Progent can help your organization to utilize Cisco's networking products to build a solid basis for your onsite, cloud-centric, or hybrid data center and improve operations in key areas including compute and storage consolidation, security and compliance, versatility, availability, and disaster recovery.

SCVMM 2012 Technical Support Services SCVMM 2012 and Hyper-V Online Consulting
SQL Server 2012 Information Technology Management SQL Server Solution Providers
Windows and Solaris Computer Consultant
Windows and UNIX Engineers

Progent's UNIX family support services provide small companies and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of experience offers you a convenient single consulting firm to help you create and maintain a protected and reliable cross-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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Consulting Hourly Rate IT Manager
Consultant Cost Support services

Progent's pricing policy is to charge for remote service and on-site visits per minute. Consequently, you are charged only for received services. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services provided during regular working hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's small granularity avoids large bills for fast repairs so you won't be tempted to allow minor problems to stay unaddressed.

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CCIE Certified Aironet Wireless AP Specialist
Aironet 802.11ac AP Migration Remote Support

Progent's Cisco certified Wi-Fi consultants can provide affordable online and on-premises help for end-of-life and modern Wave 2 Aironet Wi-Fi access points and Progent can assist your business to design and maintain wireless environments that include indoor and outdoor/ruggedized Aironet access points.

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SCVMM 2016 and vSphere Integration
VMM 2016 Remote Consulting

Microsoft System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of IT infrastructure management products and is intended to provide a centralized solution for deploying and administering virtualized fabric and services across hybrid environments that can incorporate on-premises and hosted datacenters and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consulting experts can assist businesses of all sizes with all facets of building, deploying, and managing a SCVMM 2016 solution. Progent can assess your virtualization topology, show you how to upgrade efficiently from legacy versions of Virtual Machine Manager, design workflows for building and deploying VMs and hosts, implement high-availability scale-out clusters, integrate your datacenter infrastructure with public cloud services, configure virtual switches and load balancers, write and refine PowerShell scripts, and help you evaluate the strategic advantages of new capabilities like Storage Spaces Direct and Shielded VMs. Progent's certified virtualization experts offer advanced Hyper-V consulting and VMware ESXi support.

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Online Technical Support for Microsoft Windows 2003 Cluster Server
Microsoft Certified Expert Fault Tolerant Server Clustering Online Help

Progent offers Windows Cluster Server consulting to help your organization implement zero-downtime clustered servers that can provide 24x7 uptime. Clustered Windows servers for high-availability systems include Microsoft Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Server Cluster. By showing you how too plan high availability clustered server solutions powered by Microsoft Windows Clustered Server 2003, Progentís Premier Windows engineers ensure that your non-stop clustered servers are set up to maximize the strategic advantage of your computer system.

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High-Availability Internet Network Remote Consulting
Automatic Fail-over Integration Support

Progent's Cisco-certified network engineers can show you how to design an affordable, high availability Internet configuration solution that can deliver non-stop Internet access through a wide array of fault tolerant Internet network products and services including high availability BGP, automatic fail-over, and multiple ISPs. Progent offers Cisco Certified Internetwork Expert professionals to help you apply the latest techniques for fault tolerant Internet connections to implement a cost-effective, fully redundant Internet interface with automatic failover and other features to create non-stop Internet connections.

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Live Communications Server On-site Technical Support
Live Communications Server Technical Support Services

MS Office Communications Server delivers Instant Messaging and presence in a scalable, enterprise-grade package offering advanced protection, transparent compatibility with other Microsoft software, an expandable, standards-based development environment, and support for regulatory mandates such as HIPAA, SOX, and GLB. Communications Server allows cost savings and improved business efficiencies, enhanced individual output, and stronger IP security. MS Office Communications Server 2007 has been replaced by Lync, which in turn has been replaced by Skype for Business. Progent's Microsoft-certified unified communications experts can provide online and on-premises configuration support and troubleshooting services for your Office Communications Server 2007 environment and can assist you to evaluate the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also help you to plan and carry out an efficient migration that will add business value to your information network

Small Company Consultants Small Business Technology Consulting
Specialist for Dynamics GP Software Dynamics GP Software IT Consultant
Specialist for Microsoft SharePoint Server in Omaha, Douglas County Microsoft SharePoint Server 2007 Remote Support Omaha, NE
Office 365 Publisher Integration Computer Consultant
Office 365 Management Computer Consulting

Office 365 is Microsoft's growing family of client productivity applications and cloud-hosted services available on a monthly or annual subscription basis. Office 365 programs and cloud services are offered in an array of product bundles intended for markets from individuals and households to enterprises. Progent can provide quick and affordable remote access to specialists with in-depth knowledge of Microsoft, Mac, iOS, and Google Android technology. Progent can help your business to understand the wealth of subscription options offered with Office 365 and configure your information network with Office 365 in a way that delivers top business value. Progent offers expertise with multi-platform networks that include Windows, macOS or OS X, and Linux technology. Progent can also help you to create and maintain hybrid solutions that seamlessly combine on-premises and cloud-based resources.

Specialist for Microsoft Windows 2008 R2 Windows Server 2008 Hyper-VI Support Outsourcing
Sun Solaris Network Engineer in Mississippi Support Services for Redhat in Jackson, Mississippi
Help and Support for Voice Over IP
Cisco VoIP Phones and Contact Center Support Services

Progent's Cisco CCIE-certified network infrastructure experts can provide high-level support services for Cisco Unified Communications Manager (formerly CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover solutions.

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Sunnyvale Small Business IT Consulting Group in California Santa Clara On-site and Remote Support in California
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Support Team for Microsoft Exchange Cisco CCIE Computer Consulting Group in Palm Bay, FL
New Jersey Consultant
Massachusetts Integration Firm

Progentís National Support Center provides national remote assistance for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Certified service engineers provide phone support and online direct computer access to troubleshoot and repair network problems quickly and affordably. The breadth of technical expertise represented by Progent's staff of country-wide service professionals makes it possible to escalate even the most difficult problems to competent experts as needed.

Suse Linux, Sun Solaris, UNIX Online Support Redhat Linux, Sun Solaris, UNIX Help and Support
System Center 2016 Azure Integration Professionals System Center 2016 Operations Manager Help and Support
802.11ac Planning Network Consultants
Smartphone Online Support Services

Progentís Wireless Consulting Services provide a fast, economical way for companies of any size to configure, manage and troubleshoot the latest wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to design and install appliances like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless email and online business applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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Cisco Experts Catalyst Switch EVN Integration Support
Catalyst 6800 Switch Computer Consultants

With the Catalyst line of switches for small and mid-size businesses, Cisco enables companies to realize the full advantages of adding intelligent services into their networks. Cisco's Catalyst switch technology allows you to enable features that make your network infrastructure highly robust to accommodate real-time needs, expandable to facilitate growth, secure enough to protect restricted information, and designed for differentiating and managing all traffic to streamline network performance. Progent's CCIE certified engineers can help you pick out and integrate Cisco Catalyst switches that make sense for your company. Also, Progent's certified security consultants can show you how to create a comprehensive protection policy and configure Catalyst switches so they help support your security policies. Cisco Catalyst switches that Progent provides expertise for include Cisco's Catalyst 2950 switches, Cisco Catalyst 3560 switches, Catalyst 4948 switches, and Catalyst 6500 switches.

Technical Services Server Integrators
Technology Consulting for Stealth Penetration Testing Security Penetration Testing Security Certification
Top CISSP Consultant Lambert International Airport STL Cybersecurity Group
Toronto, ON Networking Help Toronto, ON Computer Consulting Group
Unity Express Support and Integration Online Consulting for Unified CM SIP trunk
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Washington Network Solutions Small Business IT Outsourcing Company for Washington
Exchange 2013 Disaster Recovery Consulting
Exchange 2013 Voice Mail Professionals

Exchange Server 2013 incorporates significant improvements to the capabilities of its predecessor Exchange Server 2010 and introduces powerful innovations as well as a revamped architecture. These enhancements favorably impact vital facets of IT including manageability, availability, compliance, cost of ownership, teamwork, extensibility, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you evaluate the potential business benefits of migrating to Microsoft Exchange Server 2013, design an efficient validation and deployment plan, and train your IT team to manage your Microsoft Exchange 2013 solution. Progent also offers ongoing online consulting and management services for Microsoft Exchange Server 2013.

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Remote Consulting for Microsoft GP/Great Plains
Microsoft Certified Partner Dynamics GP Power BI Online Support

Progent can show you how to prepare and execute an efficient move to Dynamics GP/Great Plains so that you retain your information, improve your protection, enhance your analytics, take full advantage of Microsoft Office support, and minimize productivity interruption by designing and following a smart migration strategy. Progent can also help train new Dynamics GP/Great Plains users so you don't lose productivity. Progent can enhance your company reports and management analytics by offering Crystal Reports consulting, FRx assistance, and Microsoft Excel support. Progent's experience with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other tools make it possible to produce custom line-of-business software and eCommerce solutions that work transparently with Microsoft Dynamics GP 2010/Great Plains 2010.

Windows Desktop Simulation on Apple Mac Online Support Services Configuration
Windows 8.1 Wireless Support
Windows 8.1 Remote Desktop Network Management

Windows 8.1 is engineered to power computers from smart phones and tablets to engineering workstations. An abundance of innovative capabilities, including its touchscreen support and iconic tile user interface, offer a broad range of benefits for companies who understand how to put them to work. Progent's Windows experts can assist bring your organization up to speed with Windows 8.1 and show you how to gain maximum business advantage from the product's many new and enhanced technologies.

Windows Server 2012 Support and Help Online Support Services for Windows Server 2012 Virtual Fibre Channel
Windows Server 2016 Failover Clusters Remote Technical Support Engineer for Windows Server 2016 integration
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