PC Desktop Support Expertise
Comprehensive Help Desk Outsourcing
Staffing and managing an internal Help Desk Call Center that can provide timely and effective desktop support is beyond the budgets of most small businesses. Even large organizations often find that their in-house Call Centers spend more time tracking problems than solving them. When this situation exists, the real cost of each incident is high both because of the time spent by the support staff and the productivity lost by the worker who reported the problem. Progent's Help Desk outsourcing services are results driven and can cut support costs, reduce management hassle, and improve productivity.
Progent's Help Desk Outsourcing Support Services are designed especially for small businesses who need immediate access to a Help Desk Call Center with expert phone support and full escalation capability but who have to work within a limited IT budget. Key features of Progent's Help Desk Outsourcing Support Services include:
Fully Staffed Call Center for desktop PCs provides you with fast access to Microsoft-certified engineers who can provide urgent technical support or advanced consulting services. Progent's seasoned remote support engineers have the knowledge and experience to resolve most problems on the first call, saving you time and money and maximizing your productivity.
Remote Desktop Access permits Progent's technical support specialists to have control of a client's desktop computer so that an engineer is virtually sitting in front of your PC while talking to you and troubleshooting your problem. This saves time identifying and correcting problems and verifying results.
Baseline Assessment is a recommended service that allows Progent to inventory and document desktop configuration, network infrastructure, and application environment in order to provide Progent's Call Center staff with useful background information for solving problems and improving desktop efficiency.
Prioritization and Escalation expertise allows Progent's Call Center staff to determine which desktop problems are central rather than dependent and to apply technical resources cost effectively to resolve reported issues. The availability of a broad range of application and system experts, including Cisco-certified CCIE network engineers, allows Progent to fix even the toughest problem.
24x7 Online Support is available through Progent's affordably priced Extended Hours Support Program, which offers round-the-clock access to the Technical Response Center to minimize network downtime. Services available outside regular business hours include resolving problems with Microsoft-based server products, Windows desktop support, help with Microsoft Office applications, network and system backup and restore, and basic routing and switching support for Cisco networking products.
Co-managed Help Desk Services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced Call Center solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. Learn more about Progent's Co-managed Help Desk services.
Per-Minute Billing provide fine granularity for the pricing of Progent's remote desktop support services. This ensures that quick fixes, which are common with desktop support, translate to small invoices so clients are not charged for services they never actually received. Progent's pricing model also eliminates retainers for support services provided during regular business hours, hourly minimums, and special fees for service startup or termination. Exceptions to Progent's by-the-minute billing are special fixed-price service packages such as Security Vulnerability Scanning that are billed by the job and offered at a substantial discount from Progent's standard billing rates.
Application Experts Team maintained by Progent is composed of certified specialists who offer in-depth knowledge about vital business applications. These experts are available to provide remote desktop support to resolve issues beyond the scope of typical Help Desk technicians. Practice areas supported by Progent's Expert Team include:
- Microsoft Office 365 Integration Consulting
- Microsoft Dynamics GP/Great Plains Software Consulting
- Microsoft Project and Project Online Integration and Training
- Microsoft Excel and Office 365 Excel Consulting, Application Development and Training
- Microsoft Office Word and Office 365 Word Consulting
- Consulting for SQL Server BI Stack, Report Designer, and Other Reporting Tools
- Microsoft Power BI business analytics consulting services and training.
Progent has more than a decade of experience providing desktop support and has developed and refined proven technologies and processes that have allowed Progent to deliver remote IT solutions to small and midsize businesses in every state in the U.S. (Check out Progent's customer testimonials.) The best practices embodied in Progent's Help Desk methodology include easy service initiation via phone, email, or web; automated trouble ticket generation and tracking; enforced due-date assignments with automatic notification of changes; status updates available via a web portal.
How to Get Started with Progent's Help Desk Call Center
To find out how to outsource your Help Desk, call
An index of content::
Security Consultants Small Business
Computer Consulting Firm Small Business
Progent provides the services of Microsoft and Cisco-Premier IT support professionals to show customers economical alternatives to help companies maximize the benefits of Microsoft and Cisco technology. For networks that range from small offices to large enterprises, Progent's expert engineers can show you how to enhance your network's e-mail infrastructure, security, availability, throughput, and network management.
Top SQL Server 2017 Migration On-site Support
SQL Server 2017 and Power BI Specialist
Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to assess the business benefits of migrating to SQL Server 2017 and can assist your organization to design and implement a smooth migration of your current SQL Server environment to any deployment architecture including on-premises, cloud-hosted, or hybrid. Progent's SQL Server experts can provide online or on-premises support services ranging from as-needed architecture review or troubleshooting to end-to-end project management to make sure your SQL Server 2017 initiative is successfully completed on time and on budget.
Open Now Juniper SRX650 Router Cybersecurity Group
Juniper SRX220 Router Cybersecurity Team
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Example Application Proxim Wireless
Building to Building Wireless Case Study
Progent delivered a wireless networking solution that enabled a school to improve efficiency and eliminate the ongoing expense of a dedicated wireline connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim wireless bridge is designed for connecting separate locations up to 2.5 miles apart and can reach even greater distances. This wireless alternative provided improved performance and dependability than recourse to amplifying the 802.11b wireless connection, and since it utilizes the 5.8Ghz spectrum it provided protection against local interference.
Ubiquiti WiFi Engineer
Ubiquiti UniFi access point Engineer
Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes a wide selection of Wave 2 Wi-Fi access points, security gateways, and switches. UniFi devices installed on multiple venues with thousands of APs can be remotely provisioned and managed using Ubiquiti's free UniFi Controller software, which centralizes and streamlines deployment, discovery, management, tuning, troubleshooting, monitoring, and analytics. Progent offers the expertise of seasoned wireless consultants who can help your organization to assess the benefits of UniFi products for your business and assist you to design, install, manage, and maintain your UniFi solution.
Server Monitoring Consultant Services
Technical Support Services ProSight Patch Management
ProSight LAN Watch is Progent’s server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of critical assets that power your network environment. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they can impact productivity.
Catalyst 2960 Switch Professional
Catalyst Ethernet Switch Online Help
With Cisco Catalyst switches for small and medium-sized businesses, Cisco enables organizations to gain all the advantages of adding intelligent services to their IT infrastructures. Cisco's Catalyst switch technology allows you to deploy capabilities that make your network infrastructure highly robust to handle time-critical requirements, expandable to support growth, safe enough to guard confidential data, and capable of prioritizing and controlling all traffic to streamline system performance. Progent's CCIE and CCNP certified engineers can show you how to pick out and deploy Cisco Catalyst switches appropriate for your company. In addition, Progent's CISA certified security specialists can show you how to create a strategic protection policy and set up Cisco switches so they help enforce your security strategy. Cisco Catalyst switching products that Progent supports include Cisco's Catalyst Express 500 switches, Catalyst 3750 switches, Cisco Catalyst 4900 switches, and Catalyst 6500 switches.
Windows Server 2016 Integration Remote Consulting
Consultant Windows Server 2016 VM Load Balancing
Progent's certified information technology experts can provide Windows Server 2016 migration consulting to help organizations of all sizes to design and carry out a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid architecture. Progent can assist you to assess the business value of Windows Server 2016 for your enterprise and can help you with any facet of designing, configuring, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to take advantage of the many innovative high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus workgroup and multi-domain clusters.
Microsoft Exchange Server Upgrade Consultant
24 Hour Exchange 2010 Upgrade Specialists
Progent's Microsoft-certified network experts can assist your organization to assess the benefits of Microsoft Exchange 2010 for your business and can assist you to design and carry out an efficient upgrade to Exchange 2010 from Microsoft Exchange 2003 or Microsoft Exchange 2007 Server that will offer quick ROI by increasing your workers' efficiency, cutting the expense of equipment and service, streamlining administration, and integrating your key communications technologies.
Professionals Microsoft Exchange 2010 Migration
24-Hour Exchange 2010 Migration Consult
Progent offers expert help for every step of your Microsoft Exchange 2010 migration with services that include outsourced or co-sourced project management services, site readiness preparation, project planning, cost estimates of new software licenses and equipment required, recommended sourcing, pilot verification at client location or at Progent's test lab, managing temporary coexistence between Microsoft Exchange 2010 and Exchange 2003 or 2007, implementation of the solution, decommissioning the previous servers, and webinar training for customer's IT group and users.
Shared Help Desk Online Consulting
Remote Consulting Co-managed Support Desk
Progent's Standard Help Desk Services provide a complete service desk solution that handles all aspects of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Support services are offered at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
ProSight Email Content Filtering Service Engineers
Services ProSight Email Content Filtering Service
Progent's ProSight Email Guard solution uses the technology of top data security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall.
Remote Technical Support SQL Server 2016 Performance Tuning
Support and Setup Microsoft SQL Server 2016
Microsoft SQL Server 2016 offers major improvements in performance, capacity, security, uptime, BOYD integration, plus built-in business intelligence. New features include PolyBase for handling relational and non-relational databases in one appliance for data warehousing, R language integration, Row-level Security, Mobile Report Publisher, and centralized management of on-premises and cloud-based resources. Progent's Microsoft-certified consultants can provide online and onsite expertise to assist organizations of any size to deploy, manage or debug any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other key Microsoft technologies such as Windows Server, Exchange Server 2016, SharePoint, Dynamics CRM, Skype for Business, and System Center Operations Manager (SCOM).
Ubiquiti's UniFi XG AP WiFi access points Professional
Ubiquiti UniFi XG Security Gateway Consult
Ubiquiti's UniFi line of Wi-Fi network appliances includes a wide selection of Wave 2 802.11ax Wi-Fi access points, security gateways, and managed switches. Ubiquiti UniFi devices installed throughout multiple venues with any number of APs can be remotely provisioned and managed with Ubiquiti's free UniFi Controller software, which centralizes and streamlines setup, discovery, administration, tuning, troubleshooting, monitoring, and analytics. Progent offers the skills of veteran wireless consultants who can help you to assess the value of UniFi products for your environment and help you to design, install, manage, and maintain your UniFi ecosystem.
Email Black Lists Consult
Email Guard DLP Engineer
Progent's ProSight Email Guard uses the technology of top information security vendors to provide centralized control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall.
Les Kent has a 35-year history of successful network integration, corporate administration, marketing, and operations. He has demonstrated a knack for creating elegant IT solutions in his roles as as a system designer, programmer, project manager, implementation consultant, and troubleshooter for small companies, new ventures, and global enterprises.
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