Desktop Consulting and Support Expertise
Full-Service Help Desk Outsourcing
Staffing and managing an internal Help Desk Call Center that can provide timely and effective desktop support is beyond the budgets of most small businesses. Even large organizations often find that their in-house Call Centers spend more time tracking problems than solving them. When this situation exists, the real cost of each incident is high both because of the time spent by the support staff and the productivity lost by the worker who reported the problem. Progent's Help Desk outsourcing services are results driven and can cut support costs, reduce management hassle, and improve productivity.
Progent's Help Desk Outsourcing Support Services are designed especially for small businesses who need immediate access to a Help Desk Call Center with expert phone support and full escalation capability but who have to work within a limited IT budget. Key features of Progent's Help Desk Outsourcing Support Services include:
Fully Staffed Call Center for desktop PCs provides you with fast access to Microsoft-certified engineers who can provide urgent technical support or advanced consulting services. Progent's seasoned remote support engineers have the knowledge and experience to resolve most problems on the first call, saving you time and money and maximizing your productivity.
Remote Desktop Access permits Progent's technical support specialists to have control of a client's desktop computer so that an engineer is virtually sitting in front of your PC while talking to you and troubleshooting your problem. This saves time identifying and correcting problems and verifying results.
Baseline Assessment is a recommended service that allows Progent to inventory and document desktop configuration, network infrastructure, and application environment in order to provide Progent's Call Center staff with useful background information for solving problems and improving desktop efficiency.
Prioritization and Escalation expertise allows Progent's Call Center staff to determine which desktop problems are central rather than dependent and to apply technical resources cost effectively to resolve reported issues. The availability of a broad range of application and system experts, including Cisco-certified CCIE network engineers, allows Progent to fix even the toughest problem.
24x7 Online Support is available through Progent's affordably priced Extended Hours Support Program, which offers round-the-clock access to the Technical Response Center to minimize network downtime. Services available outside regular business hours include resolving problems with Microsoft-based server products, Windows desktop support, help with Microsoft Office applications, network and system backup and restore, and basic routing and switching support for Cisco networking products.
Co-managed Help Desk Services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced Call Center solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. Learn more about Progent's Co-managed Help Desk services.
Per-Minute Billing provide fine granularity for the pricing of Progent's remote desktop support services. This ensures that quick fixes, which are common with desktop support, translate to small invoices so clients are not charged for services they never actually received. Progent's pricing model also eliminates retainers for support services provided during regular business hours, hourly minimums, and special fees for service startup or termination. Exceptions to Progent's by-the-minute billing are special fixed-price service packages such as Security Vulnerability Scanning that are billed by the job and offered at a substantial discount from Progent's standard billing rates.
Application Experts Team maintained by Progent is composed of certified specialists who offer in-depth knowledge about vital business applications. These experts are available to provide remote desktop support to resolve issues beyond the scope of typical Help Desk technicians. Practice areas supported by Progent's Expert Team include:
- Microsoft Office 365 Integration Consulting
- Microsoft Dynamics GP/Great Plains Software Consulting
- Microsoft Project and Project Online Integration and Training
- Microsoft Excel and Office 365 Excel Consulting, Application Development and Training
- Microsoft Office Word and Office 365 Word Consulting
- Consulting for SQL Server BI Stack, Report Designer, and Other Reporting Tools
- Microsoft Power BI business analytics consulting services and training.
Progent has more than a decade of experience providing desktop support and has developed and refined proven technologies and processes that have allowed Progent to deliver remote IT solutions to small and midsize businesses in every state in the U.S. (Check out Progent's customer testimonials.) The best practices embodied in Progent's Help Desk methodology include easy service initiation via phone, email, or web; automated trouble ticket generation and tracking; enforced due-date assignments with automatic notification of changes; status updates available via a web portal.
How to Get Started with Progent's Help Desk Call Center
To find out how to outsource your Help Desk, call
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Exchange Online and on-premises Exchange On-site Technical Support
Emergency Help and Support Office 365 Deployment Readiness
Progent can help you to understand the wealth of subscription options available with Office 365 and integrate your network with Office 365 so you realize maximum business value. Progent supports cross-platform networks that incorporate Windows, macOS, and Linux technology. Progent can also help your business to create and manage hybrid solutions that transparently combine local and cloud-based products and services.
Open Now Information Technology Manager Progent's Management Team
Progent Management Technology Providers
Progent's management team consists of seasoned professionals with years of background providing computer consulting, troubleshooting, and strategic information system planning to businesses ranging from startups to Fortune 500 companies. Great support requires great people, and Progent has put together a management staff that can provide businesses with the top service value available anywhere.
Remote Management Specialist
Remote Server Management Cards Professionals
Remote management cards give network administrators complete control over a server without the need for a personal visit. Through remote server management cards, all console screen data plus keyboard and mouse functionality are exported to an off-site session to an IT expert who can be situated anywhere with Internet access. Progent's Microsoft and Cisco authorized consultants can assist you to design, deploy, and support a fault-tolerant company network that incorporates remote management cards and Progent can utilize these remote management cards to deliver low-cost off-site technical assistance. Progent is familiar with a number of remote management cards including Aten remote server management cards, American Megatrends remote server management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon remote server management cards.
Operations Manager Online Troubleshooting
Operations Manager On-site Support
Progent's Microsoft-certified consulting experts have over 10 years of experience designing, deploying, optimizing and troubleshooting System Center Operations Manager solutions and can provide companies of all sizes expert remote or on-premises consulting support for Microsoft SCOM 2012. Progent can help you to design an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and availability required to monitor your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to install and set up Microsoft SCOM 2012 management packs based on best practices for monitoring network fabric as well as Microsoft and third-party applications and services. In addition, Progent can provide fast remote or on-premises troubleshooting to help you to remediate critical problems detected by SCOM 2012.
Cybersecurity Firm ISSAP
Urgent Network Security Security Audit Services
For smaller companies, computer security and regulatory compliance can be excessively complicated to stay ahead of but too risky to ignore. The largest largest institutions have been breached, and the top cloud services have on occasion been knocked out. It looks like there's no place to hide. Progent has made it economical for smaller businesses to implement critical security projects successfully by offering the benefit of billable time to the nearest minute with no minimum charge for online support. You have the help of a world-class computer expert to provide precisely the help you need when you require it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP certified consultants can help your business with any level of network security including security assessments, virus screening and recovery, spam and email content filtering, email data leak prevention, regulatory compliance reporting, and creating a comprehensive security strategy.
24 Hour SQL Server 2017 SSAS Computer Engineer
SQL Server 2017 SSRS Network Engineer
Progent's Microsoft-certified SQL Server 2017 consultants can help your business to assess the business advantages of migrating to SQL Server 2017 and can help you to design and implement a cost-effective migration of your current SQL Server environment to any deployment architecture including on-premises, cloud-based, or hybrid. Progent's SQL Server experts can provide remote or onsite support ranging from as-needed architecture assessment or debugging to end-to-end project management to ensure your SQL Server 2017 initiative is carried out on time and on budget.
SQL Server 2008 Upgrading
Developer Firm SQL
Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis package that opens the door to the fast creation of a new generation of high-end programs that can provide your company a significant competitive edge. Microsoft SQL Server 2000 features core support for XML and the ability to communicate across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background helping with Microsoft integration, ensures you success in planning, deploying and managing Microsoft SQL Server applications that are well connected with other applications based on Microsoft's .NET platform.
Symantec Raptor Security Organization
Symantec Security Security Organizations
Progent's Symantec consultants can help you maintain discontinued Symantec firewall and VPN appliances including the Raptor and VelociRaptor line or help you upgrade to current firewall technology. Progent can also enable you to create and implement a complete security plan that can incorporate firewall and VPN devices and utilities, outsourced security and virus defense services, server and application monitoring products, and formal policies and enforcement procedures. Progent has the expertise to be your single resource for on-going technical help, administration, education, and security consulting.
Windows Server 2012 R2 Essentials Professionals
Windows Server Essentials Remote Web Access Consult
Windows Server Essentials is a value-priced, entry-level operating system that allows small organizations to transition from the traditional stand-alone in-house datacenter to the contemporary hybrid networking paradigm that includes both local and cloud-hosted software and infrastructure. Progent's Microsoft-certified consultants offer budget-friendly online consulting and technical support for Windows Server 2012 R2 Essentials. Progent can assist you to determine the possible business benefits of migrating to Windows Server Essentials and adopting a hybrid on-premises/cloud design for your network environment. Progent can provide comprehensive project management to help you plan and carry out an efficient migration to Microsoft Windows Server Essentials, Office 365, and other Azure Cloud platforms and services. Progent can also provide as-needed consulting help, troubleshooting, and training.
Wi-Fi controllers patch management Consultant Services
Software patch management Engineer
Progent's managed services for patch management offer businesses of all sizes a versatile and affordable solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your virtual and physical; servers, such as printers, network appliances like routers and wireless APs, and IoT devices such as sensors and robotics.
Online Wireless Site Survey Consulting Services
Technical Support Services 802.11x Wi-Fi Site Survey
Progent's wireless site survey and predictive modeling make it easy to plan, install and troubleshoot a Wi-Fi LAN adapted to your facilities, offering your business a wireless solution that delivers the coverage, performance, density, QoS, security, and roaming ability your business requires. Wi-Fi survey services from Progent include remote predictive modeling for planning a wireless network and on-premises site survey services for confirming, optimizing, and debugging a functioning Wi-Fi LAN.
Meraki Air Marshal Remote Troubleshooting
Meraki 802.11ac Access Point Consultants
Progent's Meraki wireless access point consultants offer online and onsite support services to help organizations of all sizes to plan, install, maintain, upgrade or troubleshoot Wi-Fi networks that utilize Cisco Meraki APs. Progent can help your business to set up and manage Cisco's Meraki-based Wi-Fi infrastructure for environments that range from a telecommuter's home or a remote office all the way to a large campus or a multi-site enterprise. Progent can also help you to configure additional Cisco technology including Catalyst and Nexus switches, ASR routers and firewalls to build a cohesive network infrastructure that provides identical connectivity, performance, security, manageability and uptime for wired and wireless clients regardless of their location or device.
Office Word forms Engineer
After Hours Office Word for Android Consult
Progent's certified Office Word and Office 365 Word experts can provide a wide range of economical online support services to help you to manage and troubleshoot your legacy Microsoft Word environment or assist you to upgrade to a newer release of Microsoft Office Word. Services available from Progent's Word experts include VBA programming, identifying and fixing compatibility issues between different releases of Office Word, interfacing Word with other Office apps such as Excel and Outlook or with 3rd-party platforms and add-ons,infrastructure enhancements for dependable. reliable cloud access, security support, smart phone and tablet synchronization, and remote training customized for your special requirements.
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