Staffing and managing an internal Help Desk Call Center that can provide timely and effective desktop support is beyond the budgets of most small businesses. Even large organizations often find that their in-house Call Centers spend more time tracking problems than solving them. When this situation exists, the real cost of each incident is high both because of the time spent by the support staff and the productivity lost by the worker who reported the problem. Progent's Help Desk outsourcing services are results driven and can cut support costs, reduce management hassle, and improve productivity.

Progent's Help Desk Outsourcing Support Services are designed especially for small businesses who need immediate access to a Help Desk Call Center with expert phone support and full escalation capability but who have to work within a limited IT budget. Key features of Progent's Help Desk Outsourcing Support Services include:

Fully Staffed Call Center for desktop PCs provides you with fast access to Microsoft-certified engineers who can provide urgent technical support or advanced consulting services. Progent's seasoned remote support engineers have the knowledge and experience to resolve most problems on the first call, saving you time and money and maximizing your productivity.

Remote Desktop Access permits Progent's technical support specialists to have control of a client's desktop computer so that an engineer is virtually sitting in front of your PC while talking to you and troubleshooting your problem. This saves time identifying and correcting problems and verifying results.

Baseline Assessment is a recommended service that allows Progent to inventory and document desktop configuration, network infrastructure, and application environment in order to provide Progent's Call Center staff with useful background information for solving problems and improving desktop efficiency.

Prioritization and Escalation expertise allows Progent's Call Center staff to determine which desktop problems are central rather than dependent and to apply technical resources cost effectively to resolve reported issues. The availability of a broad range of application and system experts, including Cisco-certified CCIE network engineers, allows Progent to fix even the toughest problem.

24x7 Online Support is available through Progent's affordably priced Extended Hours Support Program, which offers round-the-clock access to the Technical Response Center to minimize network downtime. Services available outside regular business hours include resolving problems with Microsoft-based server products, Windows desktop support, help with Microsoft Office applications, network and system backup and restore, and basic routing and switching support for Cisco networking products.

Co-managed Help Desk Services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced Call Center solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. Learn more about Progent's Co-managed Help Desk services.

Per-Minute Billing provide fine granularity for the pricing of Progent's remote desktop support services. This ensures that quick fixes, which are common with desktop support, translate to small invoices so clients are not charged for services they never actually received. Progent's pricing model also eliminates retainers for support services provided during regular business hours, hourly minimums, and special fees for service startup or termination. Exceptions to Progent's by-the-minute billing are special fixed-price service packages such as Security Vulnerability Scanning that are billed by the job and offered at a substantial discount from Progent's standard billing rates.

Application Experts Team maintained by Progent is composed of certified specialists who offer in-depth knowledge about vital business applications. These experts are available to provide remote desktop support to resolve issues beyond the scope of typical Help Desk technicians. Practice areas supported by Progent's Expert Team include:

Why Choose Progent as Your Help Desk Partner?
Progent has more than a decade of experience providing desktop support and has developed and refined proven technologies and processes that have allowed Progent to deliver remote IT solutions to small and midsize businesses in every state in the U.S. (Check out Progent's customer testimonials.) The best practices embodied in Progent's Help Desk methodology include easy service initiation via phone, email, or web; automated trouble ticket generation and tracking; enforced due-date assignments with automatic notification of changes; status updates available via a web portal.

How to Get Started with Progent's Help Desk Call Center
To find out how to outsource your Help Desk, call 800-993-9400 or visit Contact Progent.



An index of content::

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  • Microsoft SBS 2011 Integration Services
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  • 24x7 Installation Windows Windows IT Service Providers Virginia Beach, VA, Norfolk, VA, Chesapeake, VA, Richmond, VA, Arlington, VA
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  • 24x7 Windows Implementation Las Vegas, NV Nevada Windows Designer
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  • BlackBerry Enterprise Server Computer Network Consultant Winston-Salem Piedmont Triad BlackBerry Synchronization Networking Specialist Winston-Salem, NC
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  • Downers Grove-Oak Brook, IL Mandrake Linux, Solaris, UNIX Technical Support Top Quality Ubuntu Linux, Solaris, UNIX Online Support Services
  • Dynamics GP Accounting Online Help 24x7x365 Dynamics GP Accounting Online Consulting
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  • Computer Consultants Exchange 2016 Migration
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  • Santa Clara Outsourcing Companies Saratoga Small Business IT Consulting Companies
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    ISA 2006 Outsourcing

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  • Immediate Remote Support Wave 2 wireless controller
    Professionals 5520 wireless controller

    Progent's Wi-Fi consultants can help you to deploy Cisco wireless LAN controllers to manage wireless LANs of any size. Progent can help you to maintain and debug your current Cisco-based Wi-Fi solution or carry out a smooth migration to Cisco's modern wireless controller technology.

  • Small Business IT Consultants Alabama - Birmingham, AL, Montgomery, AL, Mobile, AL, Huntsville, AL Alabama - Birmingham, AL, Montgomery, AL, Mobile, AL, Huntsville, AL Small Business Computer Consultant
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  • Consultant Services Microsoft Firewall
    ISA 2000 Server Support and Setup

    Progent's certified ISA Server consulting experts have broad experience creating corporate security solutions for information systems with many sites, mobile users, and mission-critical web-based applications. A Progent ISA 2004 Firewall consultant can help your small company design and deploy a configuration of Microsoft ISA Server 2004 that supports your IT security requirements without restricting your network.

  • Small Business Network Small Office Network Consulting Services Moreno Valley California 24-7 Small Business Outsourcing Microsoft Network Moreno Valley
  • Small Business Small Business Network Consulting Company Integration Consultants Small Business
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  • SBS IT Consulting
    Microsoft SBS Premium Add-on Consulting

    Microsoft Small Business Server is an affordable collection of server products that provides the foundation for a feature-rich but easy-to-manage IT network. The inter-connectivity demands of the Microsoft .NET functions included with Small Business Server calls for an IT expert with hands-on expertise and extensive knowledge in designing and building cohesive and comprehensive information technology solutions. Progent's Microsoft-certified consultants have extensive experience with the technologies built into SBS 2011 and Microsoft SBS 2008. This experience ensures you success in deploying, managing, and servicing network solutions powered by the Microsoft SBS suite of servers and applications.

  • Support and Setup Debian Linux, Sun Solaris, UNIX Remote Support Suse Linux, Solaris, UNIX
  • Teleworkers Assistance - Santa Monica - Collaboration Systems Assistance Santa Monica CA Santa Monica-Mar Vista, California Santa Monica Remote Workforce Collaboration Solutions Consultants
  • Toledo, Ohio Outsourcing Firm Toledo, OH Computer Consulting Company
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  • Small Business Remote Support Services
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    For small organizations interested in Progent's network support outsourcing, design expertise, or troubleshooting offerings, phone 800-993-9400 or e-mail information@progent.com.

  • Windows IT Service Providers Windows Consolidate Columbia, SC
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  • Expert Training Network Engineer
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    Progent is committed to information transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Small businesses who work with trusted freelance service providers or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and productive.

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