PC Desktop Consulting and Support Expertise
Comprehensive Help Desk Outsourcing
Staffing and managing an internal Help Desk Call Center that can provide timely and effective desktop support is beyond the budgets of most small businesses. Even large organizations often find that their in-house Call Centers spend more time tracking problems than solving them. When this situation exists, the real cost of each incident is high both because of the time spent by the support staff and the productivity lost by the worker who reported the problem. Progent's Help Desk outsourcing services are results driven and can cut support costs, reduce management hassle, and improve productivity.
Progent's Help Desk Outsourcing Support Services are designed especially for small businesses who need immediate access to a Help Desk Call Center with expert phone support and full escalation capability but who have to work within a limited IT budget. Key features of Progent's Help Desk Outsourcing Support Services include:
Fully Staffed Call Center for desktop PCs provides you with fast access to Microsoft-certified engineers who can provide urgent technical support or advanced consulting services. Progent's seasoned remote support engineers have the knowledge and experience to resolve most problems on the first call, saving you time and money and maximizing your productivity.
Remote Desktop Access permits Progent's technical support specialists to have control of a client's desktop computer so that an engineer is virtually sitting in front of your PC while talking to you and troubleshooting your problem. This saves time identifying and correcting problems and verifying results.
Baseline Assessment is a recommended service that allows Progent to inventory and document desktop configuration, network infrastructure, and application environment in order to provide Progent's Call Center staff with useful background information for solving problems and improving desktop efficiency.
Prioritization and Escalation expertise allows Progent's Call Center staff to determine which desktop problems are central rather than dependent and to apply technical resources cost effectively to resolve reported issues. The availability of a broad range of application and system experts, including Cisco-certified CCIE network engineers, allows Progent to fix even the toughest problem.
24x7 Online Support is available through Progent's affordably priced Extended Hours Support Program, which offers round-the-clock access to the Technical Response Center to minimize network downtime. Services available outside regular business hours include resolving problems with Microsoft-based server products, Windows desktop support, help with Microsoft Office applications, network and system backup and restore, and basic routing and switching support for Cisco networking products.
Co-managed Help Desk Services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced Call Center solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. Learn more about Progent's Co-managed Help Desk services.
Per-Minute Billing provide fine granularity for the pricing of Progent's remote desktop support services. This ensures that quick fixes, which are common with desktop support, translate to small invoices so clients are not charged for services they never actually received. Progent's pricing model also eliminates retainers for support services provided during regular business hours, hourly minimums, and special fees for service startup or termination. Exceptions to Progent's by-the-minute billing are special fixed-price service packages such as Security Vulnerability Scanning that are billed by the job and offered at a substantial discount from Progent's standard billing rates.
Application Experts Team maintained by Progent is composed of certified specialists who offer in-depth knowledge about vital business applications. These experts are available to provide remote desktop support to resolve issues beyond the scope of typical Help Desk technicians. Practice areas supported by Progent's Expert Team include:
- Microsoft Office 365 Integration Consulting
- Microsoft Dynamics GP/Great Plains Software Consulting
- Microsoft Project and Project Online Integration and Training
- Microsoft Excel and Office 365 Excel Consulting, Application Development and Training
- Microsoft Office Word and Office 365 Word Consulting
- Consulting for SQL Server BI Stack, Report Designer, and Other Reporting Tools
- Microsoft Power BI business analytics consulting services and training.
Progent has more than a decade of experience providing desktop support and has developed and refined proven technologies and processes that have allowed Progent to deliver remote IT solutions to small and midsize businesses in every state in the U.S. (Check out Progent's customer testimonials.) The best practices embodied in Progent's Help Desk methodology include easy service initiation via phone, email, or web; automated trouble ticket generation and tracking; enforced due-date assignments with automatic notification of changes; status updates available via a web portal.
How to Get Started with Progent's Help Desk Call Center
To find out how to outsource your Help Desk, call
An index of content::
Integration Support SIP Infrastructure Solutions
Information Technology Consulting IP PSTN
Progent's Cisco-certified SIP infrastructure consultants can assist organizations of any size to design, integrate, manage, debug and enhance Cisco's SIP connectivity solutions and Cisco's CUBE-based IP PSTN trunks and offer cost-effective remote or on-premises support to help companies to move efficiently to a modern unified communications environment that delivers fast return on investment. Progent's certified Microsoft unified communications consultants can assist you to set up connections between Cisco's CUBE SBC and Microsoft's rich media applications such as Skype for Business Server or Lync Server for access to a SIP PSTN trunk.
Dynamics GP Great Plains Software Support
Consultants Dynamics GP Accounting
Progent’s Microsoft certified consultants provide a variety of consulting services for Dynamics GP. Microsoft Dynamics GP/Great Plains is an accounting and business analysis tool built, like all Microsoft financial tools, on the expandable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP provides a cost-effective solution for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is easy to deploy and integrate, and with its segmented design you can license only the capability you currently need, with the ability to add clients and enlarge capabilities when necessary. Progent’s Microsoft Dynamics GP support experts can help you install, customize and manage the current version of Dynamics GP or migrate efficiently from an earlier edition.
ProSight Email Guard AES Encryption Professional
ProSight Email Content Filtering Consultant
Progent's ProSight Email Guard solution uses the services and infrastructure of top information security companies to deliver centralized management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter.
Antivirus Support and Integration
Small Business Subscription Anti-Spam
E-Mail Guard is a comprehensive solution for defending against spam and viruses. E-Mail Guard addresses the protection and management of company email by providing constantly improved spam and virus blocking, policy administration, content filtering, and defense against email-borne directory harvesting and DDoS attacks. E-Mail Guard also includes tracking, administration and reporting utilities as well as outgoing email testing to help you troubleshoot your email system and define and regulate company security policy.
Juniper SA700 SSL VPN Information Technology Consulting
Juniper SA2500 SSL VPN Security Companies
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Reports Amazon S3 integration
Amazon Web Services enterprise hybrid cloud solutions Development
Progent offers affordable online consulting to help businesses to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for expandable low-latency storage, and Amazon Glacier for value-priced long-term archiving. Progent can help you with every aspect of Amazon AWS integration including requirements analysis, readiness assessment, system design and review, testing, configuration, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security. Progent can provide advanced expertise with firewalls and VPN connections and can help you deploy all-cloud or hybrid cloud ecosystems that seamlessly incorporate Amazon AWS cloud services. Progent can provide as-needed support to help you to overcome technical roadblocks or Progent can deliver project management outsourcing or co-sourcing to help you move to the Amazon AWS platform on schedule and within budget.
Computer Security Assessment Consultant Services
Network Security Evaluation Consultant
Progent offers several network security service bundles intended to provide larger corporations an impartial and thorough security assessment from a team of premier security consultants. All Progent's network security assessment packages incorporate a suite of procedures including network scans from within and from outside your network firewall, expert analysis of scanned data by accredited security consultants, production of a paper documenting the results, plus an interactive concise executive summary and a detailed live outbrief for in-house network managers.
Microsoft Windows Failover Cluster Technology Consulting Services
Windows 2008 Cluster Server Network Consulting
The cluster technology incorporated into the high-end editions of Windows Server 2008 has been dramatically re-engineered to simplify the installation, configuration, and maintenance of server clusters that offer improved levels of network dependability, protection, efficiency, and versatility. New or enhanced features include cluster Validation, easier setup and installation, improved cluster management, redesigned cluster infrastructure for increased availability, hardened security and quorum models, fewer failure points, more disk and memory capacity, and enhancements for multi-site clusters. Progent's Microsoft-certified consultants can help your company evaluate the business benefits of failover clusters, plan and implement an installation, educate your IT personnel to administer your failover clusters, provide continuing consulting and support services, and create and test a business continuity procedure.
Microsoft Certified Small Business Computer Consultancy Companies
Small Business Solutions Provider
Progent is a leading innovator in cost-effectively providing enterprise-class network support to small companies. Progent's achievement in handling the network service requirements of the chronically underserved small company sector is the combined result of key technical and process breakthroughs that have eliminated a great deal of the conventional expenses out of administering IT support, added unmatched technical expertise into the IT service mechanism, and significantly streamlined the solution cycle.
Technology Consulting Microsoft SharePoint Server 2010
SharePoint Foundation Online Support Services
Progent's Microsoft consultants offer affordable online technical support and development services to help you to design, deploy, administer, and maintain Microsoft SharePoint 2010 environments that can involve web sites that can function as intranets, extranets, document and media management tools, wikis, data marts, business analytics, enterprise search, Visio-driven workflows, and other utilities to support and improve information sharing. Progent can show you how to integrate SharePoint 2010 with MS SQL Server and with third-party data sources and with Microsoft's popular desktop programs including Office Excel, Word, PowerPoint, and Visio. Progent can assist your business to migrate from previous versions of SharePoint or adapt a mix of web applications into a unified and easily managed SharePoint 2010 solution.
After Hours Dynamics GP Software IT Services
Dynamics GP/Great Plains Features Consultant
Dynamics GP 2010 financial software is a comprehensive business management and analytics platform that integrates information and operations across your business, communicates seamlessly with other solutions, and connects workers, clients and vendors regardless of time or place. Designed for small to mid-size companies, Microsoft Dynamics GP 2010 and Dynamics GP Release 10.0 provide capability for accounting, analytics and reporting, project management, inventory and order processing, eCommerce, human resource management, CRM, field force automation, manufacturing, retail management, and online business services. Progent can help you install and manage a reliable, protected computer and communications infrastructure to support Microsoft Great Plains, and can give you access to expert Great Plains professionals to help your company benefit from the full power of Microsoft Dynamics GP/Great Plains 2010.
CentOS Linux Technology Consulting Services
Slackware Linux Professional
Progent's Linux consulting services provide small and mid-size businesses and software developers help with managing and maintaining Linux systems that operate with Microsoft-powered technology. Progent offers your business contact with Linux experts, support professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This wide range of experience provides you with a convenient one-stop consulting firm to show you how to build and maintain a secure and robust mixed-platform connectivity and communications environment that allows Linux and Microsoft interoperability by combining MS Windows with leading Linux derivatives such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Cisco ASA Configuration Specialists
ASA Firewall with Firepower Integration
Progent's Cisco-certified CCIE network experts can assist you to maintain your legacy PIX 500 or Cisco ASA 5500 security appliances or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, integrate, tune, administer and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services
Microsoft Certified Expert Dynamics GP 2015 Power BI Contract Development
Microsoft Dynamics GP 2015 Reporting Professional
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a new design that enhances cloud readiness, supports popular handheld devices, allows single login with Microsoft Azure AD, and tightens security. Microsoft Dynamics 2015 R2 also simplifies reporting, includes new Workflows, extends the Web Client, and adds more than 100 improvements to its library of applications. Progent's team of Microsoft-certified and Cisco-certified consultants have the broad technical skills and hands-on experience to address the many technical and business challenges involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can help your organization to carry out a smooth migration that will maximize the return on your investment in this mission-critical platform.
Consultancy Exchange 2007 Server
Online Technical Support Exchange 2007 Edge Server
Progent's Microsoft certified consultants can help you define and deploy a smooth in-place Exchange Server 2007 migration strategy that minimizes network disruption, simplifies long-term support requirements, and makes your Microsoft Exchange Server 2007 easy to administer. For complex multiple server or multi-location upgrades, Progent has the knowledge and experience to finish your project rapidly and economically. Progent's Exchange Server 2007 help, troubleshooting, and design services include expertise with the configuration of third-party add-ons to Exchange 2007 Server and the design of unified messaging solutions powered by Exchange Server 2007.
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