Staffing and managing an internal Help Desk Call Center that can provide timely and effective desktop support is beyond the budgets of most small businesses. Even large organizations often find that their in-house Call Centers spend more time tracking problems than solving them. When this situation exists, the real cost of each incident is high both because of the time spent by the support staff and the productivity lost by the worker who reported the problem. Progent's Help Desk outsourcing services are results driven and can cut support costs, reduce management hassle, and improve productivity.

Progent's Help Desk Outsourcing Support Services are designed especially for small businesses who need immediate access to a Help Desk Call Center with expert phone support and full escalation capability but who have to work within a limited IT budget. Key features of Progent's Help Desk Outsourcing Support Services include:

Fully Staffed Call Center for desktop PCs provides you with fast access to Microsoft-certified engineers who can provide urgent technical support or advanced consulting services. Progent's seasoned remote support engineers have the knowledge and experience to resolve most problems on the first call, saving you time and money and maximizing your productivity.

Remote Desktop Access permits Progent's technical support specialists to have control of a client's desktop computer so that an engineer is virtually sitting in front of your PC while talking to you and troubleshooting your problem. This saves time identifying and correcting problems and verifying results.

Baseline Assessment is a recommended service that allows Progent to inventory and document desktop configuration, network infrastructure, and application environment in order to provide Progent's Call Center staff with useful background information for solving problems and improving desktop efficiency.

Prioritization and Escalation expertise allows Progent's Call Center staff to determine which desktop problems are central rather than dependent and to apply technical resources cost effectively to resolve reported issues. The availability of a broad range of application and system experts, including Cisco-certified CCIE network engineers, allows Progent to fix even the toughest problem.

24x7 Online Support is available through Progent's affordably priced Extended Hours Support Program, which offers round-the-clock access to the Technical Response Center to minimize network downtime. Services available outside regular business hours include resolving problems with Microsoft-based server products, Windows desktop support, help with Microsoft Office applications, network and system backup and restore, and basic routing and switching support for Cisco networking products.

Co-managed Help Desk Services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced Call Center solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. Learn more about Progent's Co-managed Help Desk services.

Per-Minute Billing provide fine granularity for the pricing of Progent's remote desktop support services. This ensures that quick fixes, which are common with desktop support, translate to small invoices so clients are not charged for services they never actually received. Progent's pricing model also eliminates retainers for support services provided during regular business hours, hourly minimums, and special fees for service startup or termination. Exceptions to Progent's by-the-minute billing are special fixed-price service packages such as Security Vulnerability Scanning that are billed by the job and offered at a substantial discount from Progent's standard billing rates.

Application Experts Team maintained by Progent is composed of certified specialists who offer in-depth knowledge about vital business applications. These experts are available to provide remote desktop support to resolve issues beyond the scope of typical Help Desk technicians. Practice areas supported by Progent's Expert Team include:

Why Choose Progent as Your Help Desk Partner?
Progent has more than a decade of experience providing desktop support and has developed and refined proven technologies and processes that have allowed Progent to deliver remote IT solutions to small and midsize businesses in every state in the U.S. (Check out Progent's customer testimonials.) The best practices embodied in Progent's Help Desk methodology include easy service initiation via phone, email, or web; automated trouble ticket generation and tracking; enforced due-date assignments with automatic notification of changes; status updates available via a web portal.

How to Get Started with Progent's Help Desk Call Center
To find out how to outsource your Help Desk, call 800-993-9400 or visit Contact Progent.

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Microsoft Office for Mac allows Apple Macintosh users to receive the benefits of the industry's most familiar business applications. Progent's Apple-certified Macintosh consultants can show you how to configure Microsoft Office for Macintosh on a mixed-platform network combining Apple OS X and Windows platforms so that Macintosh users can access the latest capabilities of Microsoft Word, Excel, PowerPoint and Entourage in order to share data and network resources with co-workers who run Microsoft Windows. Progent's engineers have experience with both Mac and Windows technology and can provide service for environments that mix Apple Macintosh with Microsoft Windows systems with complete resource sharing, or environments which carefully limit sharing between Apple Mac and Windows users.

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Exchange 2013 Voice Mail Professional
Exchange 2013 OWA Remote Support Services

Microsoft Exchange 2013 includes significant enhancements to the capabilities of Microsoft Exchange 2010 and delivers important innovations plus a revamped architecture. These enhancements favorably impact key areas including ease of administration, availability, compliance, cost of ownership, collaboration, scalability, performance, compatibility, and productivity. Progent's certified Exchange 2013 consulting professionals can help you understand the possible advantages of upgrading to Microsoft Exchange 2013, design a cost-effective test and deployment plan, and educate your IT team to maintain your Exchange 2013 solution. Progent also offers affordable online consulting and management for Exchange Server 2013.

Sunnyvale Cisco and Microsoft Certified Co-managed Service Desk IT Consultant Network Setup for Boise City, Pocatello, Idaho Falls, ID
Windows PC Simulation on Mac Network Consulting
Windows Applications on macOS Remote Troubleshooting

For companies that have a mix of Apple Mac and Microsoft Windows desktops, there are two popular solutions for using Windows-only applications on a Mac: an external connection to an actual Windows computer or local emulation of a Microsoft Windows operating system on a computer. Microsoft's Remote Desktop Connection for Mac allows you to attach an Apple Mac to a networked Windows-based PC to use Windows programs and share network resources. Microsoft's Virtual PC for Apple Mac simulates Microsoft Windows on an Apple Mac computer so you are able to use Microsoft Windows applications directly. Progent's macOS and Mac OS X technology support experts can assist you to maintain these products for running Windows programs on your Apple Macs and can in addition help your organization to assess and configure third-party products for Windows platform emulation.

Supplemental Service Desk Consultant Wireless Security Specialist
Windows Active Directory Integration Services
Microsoft AD Engineer

Microsoft Windows Enterprise Directory requires significant hands-on experience to configure optimally across an enterprise. Progentís Microsoft Premier consultants are experienced in planning, deploying, and supporting complex Microsoft Enterprise Active Directory projects. Progentís areas of proven competence with Windows Active Directory include replication issues, multi-domain partition design, correcting corrupted Active Directory objects, cleaning up residual beta software configuration objects in production Active Directory systems, and repair of unsuccessful installations of AD and Active Directory-associated applications.

Support Consultant in Nashville, Davidson County Nashville Technology Consulting Company for RIM BlackBerry
ProSight Private Cloud Services Consultancy
Private Cloud Solutions Services

Progent's ProSight Virtual Hosting offers proven virtualization technology, a world-class data center, and the technical services of Progent's Microsoft-certified consulting group to provide small and midsize companies with a comprehensive information technology outsourcing alternative that improves network dependability and security, reduces management distraction, and cuts costs. With Progent's Private Cloud Hosting, a small or midsize business can have each of its software platforms and key business application servers hosted in a safe and reliable data center on a high-performance, non-stop virtual machine configured and maintained by Progent's computer service professionals.

Support Organization Northern California Davis Security Consultant in California
UNIX with Windows On-site Support
Microsoft Certified UNIX, Windows Consultant

Progent can help you to design and implement a smooth migration from a UNIX-powered information system to a network powered by Microsoft Windows and suited for running Microsoft's powerful office productivity products, commercial applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and application experts can help you preserve your data and minimize business disruption by designing an efficient migration strategy that preserves your existing investments in UNIX software and technology. UNIX-to-Windows transition support services available from Progent include evaluation of existing environment, transition strategy and testing, Microsoft Exchange migration services, data and application porting, and processor and mass storage migration and consolidation.

Support and Help for Call Desk Sharing SharePoint Support and Integration in Phoenix, Maricopa County
Technology Consulting Services for Windows 7 Integration Windows 7 Migration Troubleshooting
ASA and PIX Firewalls Online Consulting
Support and Integration for Firepower

Progentís experienced Cisco network security consultants offer expert PIX and ASA Firewall consulting support including infrastructure design, integration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack protection, and secure access services. Ranging from economical, easy-to-install desktop devices for small and home offices to scalable gigabit products, Cisco PIX Firewall and ASA Firewalls provide advanced security, high throughput, and excellent availability for network environments of any size. PIX and ASA Firewalls are based on a hardened, purpose-built platform, minimizing common OS-specific security gaps.

Top Migration Consultants in California Dublin Small Office Network Consulting Services Northern California
Top Quality Memphis, Shelby County, Tennessee Consultancies Memphis, TN Small Business IT Consulting Companies
Tucson, AZ Firewall Technology Consulting Services CISSP Security Contractors in Tucson International Airport TUS
Urgent Allen, TX Computer Service Companies Allen, Texas On Site service
Urgent Microsoft Exchange Outsourcing Technical Support Springfield, MA Help Center for IT Outsourcing Springfield Holyoke Agawam
Remote Troubleshooting for Windows, UNIX, Solaris
Solaris with Windows Consultant

Progent's UNIX platform consulting services offer small businesses and software developers support for administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent can give your business contact with UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA credentials. This broad array of expertise offers you a convenient single source to help you create and manage a protected and robust cross-platform connectivity and communications environment that supports UNIX and Microsoft interoperability by combining Windows with popular versions of UNIX including Apple Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

Urgent Network System Recovery Microsoft Network Computer Expert in Columbus Georgia
Value Pricing Consultancy Firms Consulting Hourly Rate Consultancy Services
Virtual Call Desk IT Services in San Francisco Bay Area Cisco Firepower integration Computer Consultant
ProSight DPS Backup and Recovery Services Network Consultant
Network Engineer for BDR and Business Continuity Solutions

ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information.

Wi-Fi RF Spectrum Analysis for Wi-Fi Online Troubleshooting Online Wireless Site Survey Specialists
SQL Server 2017 Automatic Database Tuning Computer Consultant
SQL Server 2017 OLTP Network Consulting

Progent's Microsoft-certified SQL Server 2017 consultants can assist you to evaluate the business benefits of migrating to SQL Server 2017 and can assist your organization to plan and carry out a cost-effective migration of your databases and applications to any network architecture including local, cloud-hosted, or hybrid. Progent's SQL Server experts offer online or onsite support services ranging from as-needed design review or debugging to comprehensive project management and co-management to ensure your SQL Server 2017 project is carried out on time and on budget.

Windows 2003 Server Remote Consulting Windows Server 2003 Consultants
Specialists for Ubiquiti UniFi wireless LAN
Professionals for Ubiquiti UniFi Wave 2 WiFi access point

Ubiquiti's UniFi family of Wi-Fi infrastructure appliances includes a wide selection of Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and switches. UniFi appliances installed throughout multiple sites with any number of APs can be remotely configured and administered with free UniFi Controller software, which centralizes and streamlines deployment, discovery, management, tuning, debugging, monitoring, and reporting. Progent offers the expertise of veteran Wi-Fi professionals who can help your organization to assess the benefits of UniFi technology for your environment and help you to design, install, administer, and troubleshoot your UniFi ecosystem.

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Windows Computer Firms Network Assessment for Windows Server 2019
Intune Troubleshooting
Expert Microsoft Certified Online Technical Support for Intune and Android

Progent's Microsoft-certified Intune consultants can assist your company to understand the business case for utilizing Intune for configuring and managing your mobile computers including notebooks, phones, and tablets based on Windows, iOS, and Google Android. Progent can assist you to define policies, plan and deploy test systems to confirm the appropriateness of Microsoft Intune for your environment, install Intune across your enterprise, integrate Intune with SCCM for single-console change management, and troubleshoot your Intune deployment.

Windows Hyper-V 2016 Linux Specialist Microsoft Experts Hyper-V 2016 Security and Compliance Online Support Services
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Windows Server 2016 Storage Replica Engineer Microsoft Certified Expert Computer Consulting for Windows Server 2016 and SCVMM
Suse Linux IT Consultant
Suse Linux Online Technical Support

Progent's Linux support experts offer small and mid-size companies and developers help with managing and maintaining Linux computers that coexist with Microsoft-powered networks. Progent offers your business contact with Linux experts, support professionals premier by Microsoft and Cisco, and security experts with CISM certification. This broad array of expertise provides you with a convenient single consulting firm to help you create and manage a protected and robust mixed-platform connectivity and communications solution that supports Linux and Microsoft coexistence by integrating Windows with leading Linux derivatives such as RedHat, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

Winston-Salem, NC Network Design and Consulting for BlackBerry Desktop Manager Information Systems Firms in Forsyth County North Carolina
Oracle Enterprise Manager Services
Oracle DBA Professionals

Progent offers affordable remote access to a certified Oracle database administration consultant or an Oracle software programmer. Progent can provide comprehensive DBA services for all versions of Oracle's RDBMS platform and can also assist you to plan, build, update, or fix Oracle applications written with SQL and PL/SQL stored procedure programming language. Progent also provides support for Streams replication tools and ASM file/volume manager.