Desktop Consulting and Support Services
Full-Service Help Desk Outsourcing
Staffing and managing an internal Help Desk Call Center that can provide timely and effective desktop support is beyond the budgets of most small businesses. Even large organizations often find that their in-house Call Centers spend more time tracking problems than solving them. When this situation exists, the real cost of each incident is high both because of the time spent by the support staff and the productivity lost by the worker who reported the problem. Progent's Help Desk outsourcing services are results driven and can cut support costs, reduce management hassle, and improve productivity.
Progent's Help Desk Outsourcing Support Services are designed especially for small businesses who need immediate access to a Help Desk Call Center with expert phone support and full escalation capability but who have to work within a limited IT budget. Key features of Progent's Help Desk Outsourcing Support Services include:
Fully Staffed Call Center for desktop PCs provides you with fast access to Microsoft-certified engineers who can provide urgent technical support or advanced consulting services. Progent's seasoned remote support engineers have the knowledge and experience to resolve most problems on the first call, saving you time and money and maximizing your productivity.
Remote Desktop Access permits Progent's technical support specialists to have control of a client's desktop computer so that an engineer is virtually sitting in front of your PC while talking to you and troubleshooting your problem. This saves time identifying and correcting problems and verifying results.
Baseline Assessment is a recommended service that allows Progent to inventory and document desktop configuration, network infrastructure, and application environment in order to provide Progent's Call Center staff with useful background information for solving problems and improving desktop efficiency.
Prioritization and Escalation expertise allows Progent's Call Center staff to determine which desktop problems are central rather than dependent and to apply technical resources cost effectively to resolve reported issues. The availability of a broad range of application and system experts, including Cisco-certified CCIE network engineers, allows Progent to fix even the toughest problem.
24x7 Online Support is available through Progent's affordably priced Extended Hours Support Program, which offers round-the-clock access to the Technical Response Center to minimize network downtime. Services available outside regular business hours include resolving problems with Microsoft-based server products, Windows desktop support, help with Microsoft Office applications, network and system backup and restore, and basic routing and switching support for Cisco networking products.
Co-managed Help Desk Services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced Call Center solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. Learn more about Progent's Co-managed Help Desk services.
Per-Minute Billing provide fine granularity for the pricing of Progent's remote desktop support services. This ensures that quick fixes, which are common with desktop support, translate to small invoices so clients are not charged for services they never actually received. Progent's pricing model also eliminates retainers for support services provided during regular business hours, hourly minimums, and special fees for service startup or termination. Exceptions to Progent's by-the-minute billing are special fixed-price service packages such as Security Vulnerability Scanning that are billed by the job and offered at a substantial discount from Progent's standard billing rates.
Application Experts Team maintained by Progent is composed of certified specialists who offer in-depth knowledge about vital business applications. These experts are available to provide remote desktop support to resolve issues beyond the scope of typical Help Desk technicians. Practice areas supported by Progent's Expert Team include:
- Microsoft Office 365 Integration Consulting
- Microsoft Dynamics GP/Great Plains Software Consulting
- Microsoft Project and Project Online Integration and Training
- Microsoft Excel and Office 365 Excel Consulting, Application Development and Training
- Microsoft Office Word and Office 365 Word Consulting
- Consulting for SQL Server BI Stack, Report Designer, and Other Reporting Tools
- Microsoft Power BI business analytics consulting services and training.
Progent has more than a decade of experience providing desktop support and has developed and refined proven technologies and processes that have allowed Progent to deliver remote IT solutions to small and midsize businesses in every state in the U.S. (Check out Progent's customer testimonials.) The best practices embodied in Progent's Help Desk methodology include easy service initiation via phone, email, or web; automated trouble ticket generation and tracking; enforced due-date assignments with automatic notification of changes; status updates available via a web portal.
How to Get Started with Progent's Help Desk Call Center
To find out how to outsource your Help Desk, call
An index of content::
24 Hour System Center 2012 Operations Manager On-site Technical Support
Microsoft SCOM 2012 R2 Engineer
Progent's Microsoft-certified consulting experts have over a decade of experience designing, deploying, enhancing and troubleshooting Microsoft SCOM environments and can provide companies of all sizes expert online or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to plan an architecture for Microsoft SCOM 2012 servers that delivers the performance and resilience needed to monitor your IT resources efficiently, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent's SCOM consultants can also assist you to install and customize SCOM 2012 management packs based on leading practices for monitoring network fabric and Microsoft and third-party apps and services. In addition, Progent can provide fast remote or onsite technical support to assist you to remediate serious problems detected by System Center 2012 Operations Manager.
Online Support Services Modern Network Security
ProSight Behavior-based Antivirus Consultancy
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the entire threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks.
Cisco Expert Small Business WAP371 Support
Small Business 100 AP Support
Cisco's Small Business 100, 300 and 500 series of wireless access points are Linux-powered units intended as entry-level wireless solutions for small offices. Progent's Cisco CCIE-certified Wi-Fi network infrastructure experts can provide online or onsite configuration and troubleshooting support to help you to plan, implement, upgrade, optimize, manage and debug Cisco Small Business wireless AP deployments of any scale or architecture.
System Center 2016 Orchestrator Support Outsourcing
Immediate System Center 2016 and Exchange Integration Engineer
Microsoft System Center 2016 delivers major improvements for managing hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; unified management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's Microsoft-certified consulting team offers world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.
Top Ranked Fault-tolerant Data Centers Consulting Services
Microsoft and Cisco Fault Tolerant Colo Consultancy
Progent's Data Center engineers can show you how to identify high availability data centers that meet the specific requirements of your business. High availability co-location sites are particularly attractive to small organizations due to of their affordability and simplified logistics in comparison to taking a do-it-yourself approach. Trying to design an on-site data center with even a basic level of fault tolerance is too expensive for typical small companies. Progent can help you reap all the advantages of non-stop data centers and fault tolerant colo sites by offering a full range of engineering and maintenance services.
Consulting Microsoft Exchange Hosting
MCSE Expert Certified Consult Exchange Server Hosting
Progent's MS Exchange Hosting and Management Services offer a world-class data center with redundant electrical and environmental control systems, round-the-clock staffed security and IT support center, plus failover connections to tier-1 Internet service companies. Hosted Microsoft Exchange servers are configured as virtual machines for high uptime, easy scalability, and rapid recovery. Progent's services feature integration with your network, connectivity with handheld communication devices, automated tracking of performance and security, spam and virus filtering, security update and service pack control, Contact Center support, daily data backup, and full email management support.
24x7 Network Computer Consultant
System Center MOM Consultant Services
Even if your company has a minimal network support group and a modest technology budget, your information network can still feature the same high reliability and performance that once required a substantial internal service organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-premier network professionals, the latest network management products for proactive monitoring and threshold alarms, and economical service programs such as a help desk call center to keep your mission-critical business applications and hardware up and running.
Wireless Security Inventory Consultancy
Security Scan Consultant
Progent offers small businesses two low-cost network security evaluation scanning packages that provide, at a preset fee, remotely managed scans of your network security profile which are evaluated by expert information security engineers who interpret the data collected by the remote scan, deliver objective summaries of your existing network security, and offer suggestions for remediation. Progent has developed two complementary security inventory scanning packages for external and internal security scanning that are priced to meet the budgetary realities of small companies while delivering enterprise-quality evaluations of your IT network's exposure to assault.
iPhone backup Onsite Technical Support
Remote iPhone RADIUS Integration
Progent offers cost-effective online assistance to help you to design, deploy, and troubleshoot any facet of your iPhone and iPad and Windows integration efforts and is available for short-term jobs to help you get past occasional technical bottlenecks or major engagements to help you finish large-scale initiatives on schedule and within budget. Progent has expertise in local, cloud-based, or hybrid networks and can help you build or support a highly available, protected and efficient infrastructure that aligns with your computing model. Progent can also provide online and onsite training for individuals or groups to help manage and use your iOS devices in a safe, collaborative ecosystem that maximizes the business value of your IT network.
Nexus 9000 Switch On-site Support
Nexus Switch Scripting IT Services
Cisco Nexus switches are intended to deliver the performance, expandability, dependability, virtualization support, density, security and manageability needed to function as the heart of a world-class data center. Progent's Cisco-certified Nexus switch experts can provide remote and on-premises consulting and troubleshooting services to help your business to plan an optimal network architecture, set up test systems to confirm your network design, install and configure Nexus switches, create and enforce appropriate policies, run security and compliance evaluations, configure proactive monitoring, consolidate resources through virtualization, analyze and repair switching and routing problems, maximize system performance, plan for expected growth, and take advantage of the advanced zero-downtime capabilities incorporated into Cisco's Nexus switches. Progent's consultants can also assist you to upgrade non-disruptively from legacy Nexus models or Catalyst switches to up-to-date Nexus switches.
Network Support Consultants PC Desktop
PC Desktop Network Installation
Progent can provide a wide array of affordable remote and on-premises consulting services to help you to deploy, administer, and troubleshoot desktops and mobile devices powered by Microsoft Windows, macOS/OS X, Apple iOS, Android, or Linux.
Fault Tolerant BGP Integration Services
After Hours Outsourcing Fault Tolerant ISP
Progent's Cisco-certified network experts can help you build an affordable, 24x7 Internet connection solution that can deliver 24x7 Internet connectivity via a broad range of fault tolerant Internet access technologies including non-stop BGP, automatic fail-over, and redundant Internet Service Providers. Progent can provide CCIE engineers to help you utilize the latest techniques for fault tolerant Internet connections to create an economical, completely redundant Internet interface with automatic failover and other capabilities to deliver non-stop Internet connections.
Top Quality Professional GIAC Security and Compliance Test
GIAC Security and Compliance Test Consultant
GIAC was established in 1999 to validate the knowledge of computer security professionals. GIAC accreditations are acknowledged by companies and institutions all over the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants offer support for all of the security capabilities covered under GIAC accreditation including evaluating infrastructure vulnerability, event management and response, traffic analysis, web-based services security and security information and event management (SIEM) solutions.
SQL Server Analysis Services Development Firms
Award Winning SQL Server Analysis Services Reporting
Progent offers remote and on premises consulting to help your organization with any aspect of business intelligence reporting ranging from debugging or enhancing applications to designing and implementing a comprehensive business intelligence environment. Progent's BI consultants can help your company to support your existing BI system, help you to migrate reports and databases from an outdated reporting platform to a current solution, and deliver as-needed remote training to meet your individual needs. Progent’s management reporting and analytics consultants offer expertise in all popular business analytics reporting and visualization platforms such as the SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics add-ins such as Power Pivot and Power View, and Report Builder.
SCCM 2012 Device Management Computer Consultants
Specialists SCCM 2012 Asset Inventory
Progent can assist your organization to prepare for, implement, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade efficiently to Configuration Manager 2012 from an older change management platform or help you to enhance your existing SCCM 2012 ecosystem to accommodate your changing IT needs. Also, Progent can assist you to build an infrastructure that fully supports SCCM by delivering advanced consulting support for related Microsoft technologies such as ADDS, Microsoft SQL Server and SQL Server Reporting Services, and IIS.
Shared Call Center IT Consulting
Top Rated Virtual Call Desk Consultants
Progent's Computer Call Center Outsourcing Services for PC desktop technical support are designed specifically for small businesses who require fast availability of a Help Desk Call Center with expert phone support and effective escalation options but who have to operate within a modest information technology budget. Important components of Progent's Help Desk Outsourcing Services include: Help Desk Call Center Phone Support, Optional Remote Access Provisioning, Initial System Evaluation, Expert Escalation, Virtual Help Desk Services, By-the-Minute Billing, and Help Desk Applications Selection and Integration.
Services WannaCry ransomware protection and recovery
ransomware response and recovery Professional
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The interview is intended to help assess your company's preparedness to block ransomware or recover quickly from a ransomware incident. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup/recovery system that reduces your exposure to ransomware and aligns with your business needs.
Security Certification Sun Solaris
UNIX Security Firm
If your business runs a Solaris environment or a multi-OS network, Progent's CISM and CISSP-premier consultants can help your entire enterprise in a wide range of security topics including security administration practices, security architecture and models, connection control systems and methodology, software development security, operations security, physical security, telecommunications, network and web security, and workplace recovery preparedness. CISM and ISSAP define the fundamental competencies and international standards of knowledge that network security professionals are required to master. These accreditations offer IT management the assurance that those who have earned their CISM or ISSAP qualification have the background and theory to offer world-class security support and engineering help.
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