PC Desktop Consulting and Support Services
Comprehensive Help Desk Call Center Outsourcing
Staffing and managing an internal Help Desk Call Center that can provide timely and effective desktop support is beyond the budgets of most small businesses. Even large organizations often find that their in-house Call Centers spend more time tracking problems than solving them. When this situation exists, the real cost of each incident is high both because of the time spent by the support staff and the productivity lost by the worker who reported the problem. Progent's Help Desk outsourcing services are results driven and can cut support costs, reduce management hassle, and improve productivity.
Progent's Help Desk Outsourcing Support Services are designed especially for small businesses who need immediate access to a Help Desk Call Center with expert phone support and full escalation capability but who have to work within a limited IT budget. Key features of Progent's Help Desk Outsourcing Support Services include:
Fully Staffed Call Center for desktop PCs provides you with fast access to Microsoft-certified engineers who can provide urgent technical support or advanced consulting services. Progent's seasoned remote support engineers have the knowledge and experience to resolve most problems on the first call, saving you time and money and maximizing your productivity.
Remote Desktop Access permits Progent's technical support specialists to have control of a client's desktop computer so that an engineer is virtually sitting in front of your PC while talking to you and troubleshooting your problem. This saves time identifying and correcting problems and verifying results.
Baseline Assessment is a recommended service that allows Progent to inventory and document desktop configuration, network infrastructure, and application environment in order to provide Progent's Call Center staff with useful background information for solving problems and improving desktop efficiency.
Prioritization and Escalation expertise allows Progent's Call Center staff to determine which desktop problems are central rather than dependent and to apply technical resources cost effectively to resolve reported issues. The availability of a broad range of application and system experts, including Cisco-certified CCIE network engineers, allows Progent to fix even the toughest problem.
24x7 Online Support is available through Progent's affordably priced Extended Hours Support Program, which offers round-the-clock access to the Technical Response Center to minimize network downtime. Services available outside regular business hours include resolving problems with Microsoft-based server products, Windows desktop support, help with Microsoft Office applications, network and system backup and restore, and basic routing and switching support for Cisco networking products.
Co-managed Help Desk Services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced Call Center solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. Learn more about Progent's Co-managed Help Desk services.
Per-Minute Billing provide fine granularity for the pricing of Progent's remote desktop support services. This ensures that quick fixes, which are common with desktop support, translate to small invoices so clients are not charged for services they never actually received. Progent's pricing model also eliminates retainers for support services provided during regular business hours, hourly minimums, and special fees for service startup or termination. Exceptions to Progent's by-the-minute billing are special fixed-price service packages such as Security Vulnerability Scanning that are billed by the job and offered at a substantial discount from Progent's standard billing rates.
Application Experts Team maintained by Progent is composed of certified specialists who offer in-depth knowledge about vital business applications. These experts are available to provide remote desktop support to resolve issues beyond the scope of typical Help Desk technicians. Practice areas supported by Progent's Expert Team include:
- Microsoft Office 365 Integration Consulting
- Microsoft Dynamics GP/Great Plains Software Consulting
- Microsoft Project and Project Online Integration and Training
- Microsoft Excel and Office 365 Excel Consulting, Application Development and Training
- Microsoft Office Word and Office 365 Word Consulting
- Consulting for SQL Server BI Stack, Report Designer, and Other Reporting Tools
- Microsoft Power BI business analytics consulting services and training.
Progent has more than a decade of experience providing desktop support and has developed and refined proven technologies and processes that have allowed Progent to deliver remote IT solutions to small and midsize businesses in every state in the U.S. (Check out Progent's customer testimonials.) The best practices embodied in Progent's Help Desk methodology include easy service initiation via phone, email, or web; automated trouble ticket generation and tracking; enforced due-date assignments with automatic notification of changes; status updates available via a web portal.
How to Get Started with Progent's Help Desk Call Center
To find out how to outsource your Help Desk, call
An index of content::
SSL management Engineer
24 Hour infrastructure documentation management Specialist
ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as half of the time wasted trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it.
SharePoint 2019 PowerShell Support and Integration
SharePoint 2019 and SQL Server Remote Troubleshooting
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants offer affordable online and on-premises consulting, application development, and debugging services for businesses of all sizes who intend to upgrade to SharePoint Server 2019 or SharePoint Online from older versions of SharePoint. Progent can help you plan and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud-based infrastructure into a seamless information management solution.
Windows Server 2019 Hybrid Solutions Specialist
Immediate Windows Server 2019 System Insights Remote Support Services
Progent's Microsoft-certified Windows Server 2019 experts can help your company to plan and carry out a cost-effective migration to Windows Server 2019 using existing system architecture or a new cloud-hosted or hybrid model. Microsoft Windows Server 2019 offers significant enhancements in capacity, performance, ease of management, virtualization, cybersecurity, hybrid local/cloud deployments, resilience, and container support.
Stabilizing Phase: Design Tuning Computer Network Consultant
Microsoft Project Methodology Consultancy Firms
In conducting consulting projects for enterprise customers, Progent follows a structured approach based on defined milestones in order to achieve financial, timing and engineering goals while reducing productivity disruption. Progent's Enterprise Services Project Methodology utilizes industry project management procedures derived from the leading practices defined by the Microsoft MSF methodology which includes requirements definition, design recommendations, pilots, design tuning, and expert implementation. All phases are documented to make available a comprehensive summary of IT services delivered and to assist in ongoing network maintenance.
Data Leakage Prevention Secure
Security Consultants Virus Protection
For smaller companies, network security and information assurance and regulatory compliance is excessively complicated to master yet too dangerous to ignore. The largest biggest institutions have been breached, and the leading cloud service providers have occasionally been taken down. It seems as though there's nowhere to hide. Progent makes it economical for small and midsize organizations to implement critical security projects effectively by providing the advantage of billed time to the nearest minute with no minimum charge for online help. You have the help of a seasoned computer consultant to provide just the knowledge you need when you require it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP certified consultants can help your business with any aspect of network security including security audits, malware defense and recovery, spam and email content filtering, email data loss and data leak protection, regulatory compliance reporting, and designing a comprehensive security strategy.
Router Training
Network Skills Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their scope, Progent can focus on providing hard-to-find skills where Progent has few competitors. Mid-size businesses who utilize trusted freelance consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and productive.
Specialist Citrix Desktop Studio
desktop and application virtualization Professionals
Citrix has developed a powerful family of products that deliver advanced manageability, expandability, and responsiveness for server virtualization and for centralized distribution of Windows desktops and Windows applications. For delivering virtualized desktops and applications, Citrix has developed XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed Citrix XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified consultants can help you to assess the strategic benefits of Citrix virtualization products and can help you design, validate, deploy, troubleshoot, and support Citrix virtualization platforms.
Select Topic: