Staffing and managing an internal Help Desk Call Center that can provide timely and effective desktop support is beyond the budgets of most small businesses. Even large organizations often find that their in-house Call Centers spend more time tracking problems than solving them. When this situation exists, the real cost of each incident is high both because of the time spent by the support staff and the productivity lost by the worker who reported the problem. Progent's Help Desk outsourcing services are results driven and can cut support costs, reduce management hassle, and improve productivity.

Progent's Help Desk Outsourcing Support Services are designed especially for small businesses who need immediate access to a Help Desk Call Center with expert phone support and full escalation capability but who have to work within a limited IT budget. Key features of Progent's Help Desk Outsourcing Support Services include:

Fully Staffed Call Center for desktop PCs provides you with fast access to Microsoft-certified engineers who can provide urgent technical support or advanced consulting services. Progent's seasoned remote support engineers have the knowledge and experience to resolve most problems on the first call, saving you time and money and maximizing your productivity.

Remote Desktop Access permits Progent's technical support specialists to have control of a client's desktop computer so that an engineer is virtually sitting in front of your PC while talking to you and troubleshooting your problem. This saves time identifying and correcting problems and verifying results.

Baseline Assessment is a recommended service that allows Progent to inventory and document desktop configuration, network infrastructure, and application environment in order to provide Progent's Call Center staff with useful background information for solving problems and improving desktop efficiency.

Prioritization and Escalation expertise allows Progent's Call Center staff to determine which desktop problems are central rather than dependent and to apply technical resources cost effectively to resolve reported issues. The availability of a broad range of application and system experts, including Cisco-certified CCIE network engineers, allows Progent to fix even the toughest problem.

24x7 Online Support is available through Progent's affordably priced Extended Hours Support Program, which offers round-the-clock access to the Technical Response Center to minimize network downtime. Services available outside regular business hours include resolving problems with Microsoft-based server products, Windows desktop support, help with Microsoft Office applications, network and system backup and restore, and basic routing and switching support for Cisco networking products.

Co-managed Help Desk Services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced Call Center solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. Learn more about Progent's Co-managed Help Desk services.

Per-Minute Billing provide fine granularity for the pricing of Progent's remote desktop support services. This ensures that quick fixes, which are common with desktop support, translate to small invoices so clients are not charged for services they never actually received. Progent's pricing model also eliminates retainers for support services provided during regular business hours, hourly minimums, and special fees for service startup or termination. Exceptions to Progent's by-the-minute billing are special fixed-price service packages such as Security Vulnerability Scanning that are billed by the job and offered at a substantial discount from Progent's standard billing rates.

Application Experts Team maintained by Progent is composed of certified specialists who offer in-depth knowledge about vital business applications. These experts are available to provide remote desktop support to resolve issues beyond the scope of typical Help Desk technicians. Practice areas supported by Progent's Expert Team include:

Why Choose Progent as Your Help Desk Partner?
Progent has more than a decade of experience providing desktop support and has developed and refined proven technologies and processes that have allowed Progent to deliver remote IT solutions to small and midsize businesses in every state in the U.S. (Check out Progent's customer testimonials.) The best practices embodied in Progent's Help Desk methodology include easy service initiation via phone, email, or web; automated trouble ticket generation and tracking; enforced due-date assignments with automatic notification of changes; status updates available via a web portal.

How to Get Started with Progent's Help Desk Call Center
To find out how to outsource your Help Desk, call 800-993-9400 or visit Contact Progent.

More topics of interest:



An index of content::

64-bit Migration Consultant Services 64-bit Upgrade Technical Consultant
Altaro VM Backup with Exchange Technical Consultant Consultant Services for Altaro VM Backup and Hyper-V
Arlington Top Ranked Consultant Services for Co-managed Service Desk Pittsburgh International Airport PIT Security Consulting Company
Backup Exec Cybersecurity Organizations Checkpoint Consulting Services
BlackBerry Exchange Computer Consultancy Firm IT Outsourcing for BlackBerry Software
CCIE Expert Certified 2800 ISR Router Support and Setup Cisco Routers Remote Technical Support
CISM Computer Security Cryptography Network Security Evaluation
Chesapeake, Virginia Systems Engineer Technology Consulting for Chesapeake, VA
Cisco CCIE Online Remote Technical Support
Cisco Switch Assessment

Progent's CCIE-certified network infrastructure experts have extensive background assisting ISPs to design, deploy, manage, tune, and debug high-availability, scalable network environments appropriate for shared public networks.

Cisco ASA 5500-X with Firepower IT Services Firepower Firewalls Online Technical Support
Cisco Design Company in Cheyenne, WY, Casper, WY, Gillette, WY, Laramie, WY Cheyenne Wyoming Networking Consultants
Cisco Information Technology Management Cisco Computer System Consultant
Microsoft Certified Expert Skype for Business and Active Directory Technology Professional
Skype for Business and iPad Engineer

Progent's Microsoft-certified consultants can provide online and onsite consulting services for companies of any size to evaluate the costs/benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help your business to design a local, cloud-based or hybrid topology; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Office; configure HA mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and integrate other communication systems such as Cisco Video Interop Server. Progent's certified network security experts can assist you create and validate a security environment for your Skype for Business solution that is compliant with regulatory requirements.

Cisco Small Office Computer Consulting Portland - Vancouver Cisco Experts Portland Oregon
Co-managed Call Center IT Consulting in Palo Alto Wireless On-site Technical Support
Mac and Windows Technical Support Services
Mac and Windows Active Directory Online Consulting

Progent's service specialists in Apple OS X and Microsoft Windows technology can help you combine Mac and Windows systems into seamless environments with resource sharing and collaboration functionality. Enabling efficient co-existence among a variety of servers and workstations powered by Apple Mac OS and Microsoft Windows calls for broad knowledge of and background with Apple Macintosh and Microsoft technology. Progent's background in Microsoft and Apple consulting makes it possible to provide world class assistance to companies that depend on these technologies to maintain their competitive advantage. Progent can also help you to integrate Apple's iPhones and iPads with your Windows network.

Co-managed Service Desk IT Consultant Cisco Computer Systems Consulting Baton Rouge Louisiana
Co-managed Service Desk Network Engineer in Santa Clara, California Sedgwick County Kansas BlackBerry BES Software Consulting
Computer Consulting Group Fort Wayne Indiana Network Service for RIM BlackBerry
Computer Network Support Group for Small Business Network in Denton Texas IT Outsourcing Outsourcing Company Denton Texas
Computer Setup Tucson, AZ Tucson International Airport TUS Migration Companies for RIM BlackBerry
Configuration for Microsoft Dynamics GP Dynamics GP Network Engineer
Consultant Services for Office 365 and Android Top Rated Outlook autodiscover Specialist
Consultant Services for SharePoint 2010 IT Consulting for Microsoft SharePoint Server
Cisco Consultants Open Positions
Network Consultant Contract Jobs

Progent is seeking a range of full-time workers including solutions-driven Microsoft Certified Systems Engineers; network consultants with Cisco CCNP or CCIE certification; and consultants for fault-tolerant system design with backgrounds in mobile connectivity, wireless integration, high-availability environments, business continuity planning, data preservation, and server virtualization. We are also seeking desktop support experts, off-site troubleshooting professionals, and CISSP or CISA certified security professionals. Progent is also seeking veteran managers able to operate effectively in Progent's high-growth, virtual office environment. Progent works with independent professionals who have specialized knowledge and field experience in high-demand IT topics beyond Progent's primary service focus. Our Experts Group employs contractors who can provide advice and programming support for line-of-business applications such as Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; have deep knowledge of popular operating systems such as Linux derivatives, Macintosh, or Solaris, or can provide world-class help in areas such as telecom, web design, Electronic Data Interchange, web commerce, or database management. Independent consultants premier by Progent cooperate with our staff consultants to deliver end-to-end solutions for small and midsize company networks.

Consultant Services for Wireless Security Inventory Security Vulnerability Evaluation Consulting
Consultant Services in Foster City, CA NAV Software Computer Engineer
Durham North Carolina Slackware Linux, Solaris, UNIX Online Support Debian Linux, Solaris, UNIX IT Consultant in Durham County North Carolina
Wireless Security Consulting
Smartphone Computer Consultant

File summary_Wireless-Solutions.asp does not exist



Dynamics GP Continuum Specialist Microsoft Certified Partner Dynamics GP Visual Studio Services
Technology Professional for Local Government Exchange
City Government Engineers

Progent has a long background providing a broad range of online network support and urgent troubleshooting services to local governments and school districts across the United States. Progent is one of the pioneers in delivering advanced online IT support and has delivered network solutions to organizations in all 50 states. Online support saves travel expenses and resolves problems faster than onsite support.

Edison, NJ Network Help Software Recovery
Exchange 2010 Server Small Office IT Consultant Exchange Server 2007 Small Business Computer Consulting Firm
Microsoft GP/Great Plains Troubleshooting
Dynamics GP Power BI Online Consulting

Progentís Microsoft certified experts provide a range of consulting services for Dynamics GP. Dynamics GP is a financial and business analysis solution based, like all Microsoft financial tools, on the expandable and popular foundation of Windows technology. Microsoft Dynamics GP offers an affordable tool for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is simple to install and configure, and with its modular approach you can license only the functions you currently require, with the option to expand users and increase capabilities in the future. Progentís Dynamics GP/Great Plains support experts can help you install, configure and administer the latest release of Microsoft Dynamics GP or migrate efficiently from an earlier release.

Expert Independent Microsoft SQL Server Computer Network Consulting company
Support and Setup for Network Performance Analysis
Support and Integration for Network Device Configuration Management

Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require important updates, or identifying the cause of performance problems.

Extended Support Desk IT Consultant IT Outsourcing Companies for BlackBerry BPS in San Francisco, CA
Firewall Cybersecurity Team Tampa, Hillsborough County Security Network Security Evaluation Tampa, FL
Firewall Network Security Test Security Cybersecurity Team
Grand Rapids Part Time Job for Security Consultant Cisco CCIE R&S Consulting Positions Grand Rapids, Kent County
IT Consulting Group for Cisco Cisco Software Security Consultant
ProSight Hybrid Cloud Data Backup Services Integration
ProSight DPS Hybrid Cloud Backup/Recovery Consultants

ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information.

IT Outsourcing Firm for Cisco Architecture Computer Companies for Cisco CCIE Remote
MCSE Expert Certified SQL Server 2017 SSRS Technology Consulting Services
SQL Server 2017 and Hyper-V Integration

Progent's Microsoft-certified SQL Server 2017 experts can help you to assess the business advantages of upgrading to SQL Server 2017 and can assist your organization to plan and carry out a smooth migration of your databases and applications to any network model including on-premises, cloud-based, or hybrid. Progent's consultants can provide online or onsite support services ranging from on-demand architecture assessment or debugging to comprehensive project management and co-management to ensure your SQL Server 2017 project is carried out on time and within budget.

IT Outsourcing and Co-sourcing Whitepaper Global Article for Small Business IT Outsourcing
IT Service Provider for Salt Lake City, Utah Salt Lake City, UT Technical Support Companies
Information Technology Outsourcing Companies for Windows 2008 Server El Paso Greater Ciudad Juarez Windows Server 2012 R2 IT Technical Support Company El Paso, TX
Job Openings Cisco CCIE Voice Network Engineer Contract Job
Kansas - Wichita, KS, Overland Park, KS, Kansas City, KS, Topeka, KS Repairing Network Support Technician
Kirtland Air Force Base Computer Support Firms Systems Support for BlackBerry Email Bernalillo County New Mexico
Local BlackBerry Software Computer Support For Small Offices in Boston Cambridge On-site IT Support in Boston
Macintosh OS X Professionals Integration for Apple OS X
CCIE Expert Certified ISR Router Computer Consulting
Technical Consultant for Integrated Services Routers

Cisco has developed an extensive product line of routers that includes routers built to provide the protection, performance, and availability demanded by organizations from small offices to global enterprises and ISPs. Cisco routers feature support for redundancy, transparent failover, and redundant power for improved reliability and network uptime. Progent can help you choose and configure Cisco routers to establish a reliable infrastructure for your network and to make it economical to expand as you support new users, start new offices, install new services, extend your network to customers and partners, and support a more mobile workforce. Progent can provide expertise in a variety of routers based on Cisco's IOS platform, such as the Cisco 800 family of small business routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, Cisco CRS Carrier Routing System for the network core, plus legacy 1700 and 2600 Series Routers.

Microsoft Data Protection Manager Help and Support Technology Consulting for Microsoft DPM Data Backup and Recovery
Microsoft Dynamics SL Design and Installation Solomon Applications Consultant
Microsoft Exchange Networking Specialist in Novato, Larkspur Independent Problem Resolution in Mill Valley, Corte Madera CA
Microsoft MCITP Consultant Openings SF Bay Area Microsoft MCA Support Home Based Jobs
Microsoft Office Communications Server Professionals Microsoft Certified VoIP Onsite Technical Support
Microsoft Windows Tech Consultant in Pembroke Pines Parkland Help Desk Computer Network Consultants Pembroke Pines Parkland
Microsoft ISA Server Consultants
ISA Server Consult

Progent's Microsoft-certified Forefront Threat Management Server 2010 and ISA Server 2006 consultants can assist you to design, install, and manage an implementation of TMG 2010 or ISA Server 2006 on your network that provides the firewall protection, speed and ease-of-use that your business needs.

Microsoft and Cisco Certified Computer Network Specialists Wisconsin Information Technology Consulting Group
Nationwide Firewall Network Install Hialeah Florida Security Auditor
Network Specialists Boston, MA Maintenance
On-site Support for SCOM 2012 Migration Setup and Support
Oracle Database Resource Manage Engineers Cisco and Microsoft MySQL Enterprise Edition Development Companies
Outsourcing Company Windows 2008 Server Networking Company
Virtual Office network Microsoft Consultant Job Openings
Work from home Cisco Certified Job

Progent's business climate will make you a better consultant by improving your information technology knowledge and boosting the satisfaction of your clients. Progent delivers this commitment by attracting the best consulting talent for you to work with, providing a state-of-the-art system architecture, running specialized application tools to enable the maximum level of support, and by streamlining proven business models for attracting and retaining customers.

Philadelphia Pennsylvania Repair Pennsylvania System Consultants
Professionals for Microsoft Windows 2003 Cluster Server High-Availability Failover Clustered Servers Onsite Technical Support
Progent's Management Network Support Consultant Network Installation
Redwood City, CA Integration Support Monterey Information Technology Integrators Northern California
Tandberg Video Conferencing Consultant
Radvision Video Conferencing Technology Professional

Progent offers the expertise of a veteran consultant with extensive experience configuring, managing, and upgrading video conferencing systems from top-tier suppliers including Cisco, TANDBERG, Polycom, and LifeSize. Progent can coordinate with your in-house network management group, your ISP, and your video conferencing platform vendor to assist your organization increase the strategic value of your telepresence ecosystem.

Remote Consulting for Slackware Linux, Sun Solaris, UNIX Red Hat Linux, Sun Solaris, UNIX Technical Consultant
Microsoft Experts SQL Server 2017 Application Migration Outsourcing
SQL Server 2017 Monitoring Support Services

Progent's Microsoft-certified SQL Server 2017 consultants can help your business to evaluate the business benefits of migrating to SQL Server 2017 and can assist you to plan and implement an efficient migration of your databases and applications to any deployment architecture including on-premises, cloud-based, or hybrid. Progent's SQL Server experts offer remote or onsite support ranging from on-demand design assessment or debugging to end-to-end project management to make sure your SQL Server 2017 initiative is successfully completed on schedule and within budget.

Remote Troubleshooting for Windows Server 2008 Microsoft Certified Partner Online Support Services for Windows Server 2008 R2
SQL 2014 Upgrade in Cincinnati Milford Urgent Microsoft SQL Server 2017 On-site and Remote Support Cincinnati, OH
Sacramento Server Setup in Northern California Network Designers California
Small Company Online Support Services
Small Business Network Remote Technical Support

If you have a company IT system with 10 to 50 network users, Progent's IT outsourcing services free your company from dependence on an individual freelance service provider while giving you cost-effective and dependable access to high-quality technical support. By providing network consulting service when you need it, offering specialized knowledge for critical applications, delivering unique services such as automated server monitoring, and charging only for support you use, Progent gives you an affordable solution for maximizing the productivity and profitability of your small office information system. Progent is the smart way for small businesses to build and maintain a robust and safe IT network and to benefit from fast access to the skilled consulting typically available only to enterprises who can afford a sizeable in-house IT organization.

SharePoint Server 2010 On-site Technical Support Boston Cambridge Microsoft SharePoint Server 2007 Onsite Technical Support
Small Business Network Consultancies Newport News Virginia Technical Support Companies for Microsoft Windows in Newport News Virginia
Sonoma County Systems Consultant in California Worldwide Petaluma Setup Consultancy Services California
Specialists for Private Cloud Hosting for Virtual Data Centers Private Cloud Solutions Engineer
Stamford Danbury Greenwich Computer Network Specialists for Microsoft Exchange 2016 Microsoft Exchange Server 2013 Software Support Stamford Connecticut
Supplemental Helpdesk Help and Support Online Technical Support for Windows Server 2016 PowerShell
Syracuse Clay Cicero Tech Support Emergency Phone Support Design Consultants Syracuse Manlius Salina DeWitt
Toronto, ON IT Consulting Firms Computer Consulting Group
Troubleshooters for Microsoft and Cisco Midland Odessa Microsoft and Cisco IT Consultants Midland
Upgrading for Half Moon Bay Northern California San Mateo County Assessment California
Virtual Call Desk Online Consulting in San Antonio 802.11ac Planning Help and Support
Amazon Marketplace Web Service integration Integration
Amazon MWS Contract Programming Firm

Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales functions including listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales processes, vendors can broaden their reach, reduce their cost of sales, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide programming, workflow integration, project management support, and mentoring to help you cut development time and costs and get to market quickly.

Virtual Helpdesk Engineer North Dakota Consultancy
Washington Support Services for Shared Network Support Help Desk Louisville, Louisville-Jefferson County, Kentucky Network Services
Windows 8.1 Security Support Services Windows 8.1 Storage Spaces IT Solution Providers
Worldwide Exchange Server 2016 Outsourced IT Management Services Microsoft Exchange 2016 Support Organization Greensboro, NC