Staffing and managing an internal Help Desk Call Center that can provide timely and effective desktop support is beyond the budgets of most small businesses. Even large organizations often find that their in-house Call Centers spend more time tracking problems than solving them. When this situation exists, the real cost of each incident is high both because of the time spent by the support staff and the productivity lost by the worker who reported the problem. Progent's Help Desk outsourcing services are results driven and can cut support costs, reduce management hassle, and improve productivity.

Progent's Help Desk Outsourcing Support Services are designed especially for small businesses who need immediate access to a Help Desk Call Center with expert phone support and full escalation capability but who have to work within a limited IT budget. Key features of Progent's Help Desk Outsourcing Support Services include:

Fully Staffed Call Center for desktop PCs provides you with fast access to Microsoft-certified engineers who can provide urgent technical support or advanced consulting services. Progent's seasoned remote support engineers have the knowledge and experience to resolve most problems on the first call, saving you time and money and maximizing your productivity.

Remote Desktop Access permits Progent's technical support specialists to have control of a client's desktop computer so that an engineer is virtually sitting in front of your PC while talking to you and troubleshooting your problem. This saves time identifying and correcting problems and verifying results.

Baseline Assessment is a recommended service that allows Progent to inventory and document desktop configuration, network infrastructure, and application environment in order to provide Progent's Call Center staff with useful background information for solving problems and improving desktop efficiency.

Prioritization and Escalation expertise allows Progent's Call Center staff to determine which desktop problems are central rather than dependent and to apply technical resources cost effectively to resolve reported issues. The availability of a broad range of application and system experts, including Cisco-certified CCIE network engineers, allows Progent to fix even the toughest problem.

24x7 Online Support is available through Progent's affordably priced Extended Hours Support Program, which offers round-the-clock access to the Technical Response Center to minimize network downtime. Services available outside regular business hours include resolving problems with Microsoft-based server products, Windows desktop support, help with Microsoft Office applications, network and system backup and restore, and basic routing and switching support for Cisco networking products.

Virtual Call Center Services add transparency to Progent's Help Desk outsourcing services by allowing Progent's technical experts to operate as a remote, seamless extension of your in-house IT support group. This service can include dedicated phone numbers, a custom greeting, automatic call routing to pre-assigned support staff, and custom reporting to your IT management. Progent's Virtual Call Center services can be used as your main Help Desk, as a safety valve to handle overflow work when your regular support staff is fully occupied, or as an escalation option for problems that require special expertise not available in house.

Per-Minute Billing provide fine granularity for the pricing of Progent's remote desktop support services. This ensures that quick fixes, which are common with desktop support, translate to small invoices so clients are not charged for services they never actually received. Progent's pricing model also eliminates retainers for support services provided during regular business hours, hourly minimums, and special fees for service startup or termination. Exceptions to Progent's by-the-minute billing are special fixed-price service packages such as Security Vulnerability Scanning that are billed by the job and offered at a substantial discount from Progent's standard billing rates.

Application Experts Team maintained by Progent is composed of certified specialists who offer in-depth knowledge about vital business applications. These experts are available to provide remote desktop support to resolve issues beyond the scope of typical Help Desk technicians. Practice areas supported by Progent's Expert Team include:

Why Choose Progent as Your Help Desk Partner?
Progent has more than a decade of experience providing desktop support and has developed and refined proven technologies and processes that have allowed Progent to deliver remote IT solutions to small and midsize businesses in every state in the U.S. (Check out Progent's customer testimonials.) The best practices embodied in Progent's Help Desk methodology include easy service initiation via phone, email, or web; automated trouble ticket generation and tracking; enforced due-date assignments with automatic notification of changes; status updates available via a web portal.

How to Get Started with Progent's Help Desk Call Center
To find out how to outsource your Help Desk, call 800-993-9400 or visit Contact Progent.

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An index of content::

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Exchange 2007 Server Professional
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Progent's Microsoft-certified database application developers offer small and midsize businesses remote support for popular database products such as MS SQL Server, Oracle, MySQL, and Office Access. Services available from Progent include software installation and configuration, database architecture and programming, administration services, synchronization solutions, storage management, performance optimization, data migration, information security, backup and recovery options, troubleshooting, and training.

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The current Cisco ASA 5500-X Family of firewalls with Firepower Services offer significantly more performance than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-premier CCIE network experts can help your company to maintain your current PIX or ASA 5500 firewalls or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, deploy, tune, manage and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.

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Operating System Knowledge Transfer Training for Network
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Remote Access Network Engineer

Cisco's security and remote access technology for small businesses represent a comprehensive line of easy-to-administer security products to help safeguard your local and remote network infrastructure. Cisco's Virtual Private Network product family features routers, firewalls, intrusion detection devices and VPN concentrators. Progent's professional staff of consultants includes field-proven engineers with Cisco CCIE and Cisco Certified Network Professional certifications who can assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and other Cisco security technologies that align most closely with your company goals.

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To provide cost-effective network services for small companies, Progent has developed comprehensive computer outsourcing packages that give small companies quick access to technical help without requiring you to hire, train, and maintain a large in-house IT staff. Progent’s IT outsourcing services offer you an economical way for creating a protected and reliable environment for your favorite Microsoft Windows business productivity applications including Microsoft Office XP and Office 2003.

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Microsoft Skype for Business 2015 Services

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Windows Server 2019 Kubernetes Containers Consulting
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Progent's certified Windows Server 2019 experts can help your organization to plan and carry out an efficient migration to Windows Server 2019 using your current deployment architecture or a cloud-hosted or hybrid deployment model. Windows Server 2019 offers significant enhancements in capacity, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, availability, and Linux support.

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Microsoft Exchange Server 2013 incorporates major improvements to the functionality of its predecessor Exchange 2010 and introduces powerful new features as well as a redesigned structure. These enhancements affect key areas like ease of administration, availability, compliance, cost of ownership, collaboration, expandability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to evaluate the possible business benefits of upgrading to Microsoft Exchange 2013, create a cost-effective test and rollout strategy, and educate your IT team to maintain your Exchange 2013 environment. Progent also offers ongoing remote consulting and management services for Exchange 2013.

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Progent can help your organization to utilize Cisco's networking products to build a solid basis for your onsite, cloud-centric, or hybrid data center and improve operations in key areas including compute and storage consolidation, security and compliance, versatility, availability, and disaster recovery.

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SQL Server 2012 Information Technology Management SQL Server Solution Providers
Windows and Solaris Computer Consultant
Windows and UNIX Engineers

Progent's UNIX family support services provide small companies and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of experience offers you a convenient single consulting firm to help you create and maintain a protected and reliable cross-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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Consulting Hourly Rate IT Manager
Consultant Cost Support services

Progent's pricing policy is to charge for remote service and on-site visits per minute. Consequently, you are charged only for received services. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services provided during regular working hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's small granularity avoids large bills for fast repairs so you won't be tempted to allow minor problems to stay unaddressed.

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Security Cybersecurity Firms in Louisville CISSP Cybersecurity Consultancies
CCIE Certified Aironet Wireless AP Specialist
Aironet 802.11ac AP Migration Remote Support

Progent's Cisco certified Wi-Fi consultants can provide affordable online and on-premises help for end-of-life and modern Wave 2 Aironet Wi-Fi access points and Progent can assist your business to design and maintain wireless environments that include indoor and outdoor/ruggedized Aironet access points.

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Service Provider for CCSP JNCIA Small Business IT Support
SCVMM 2016 and vSphere Integration
VMM 2016 Remote Consulting

Microsoft System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of IT infrastructure management products and is intended to provide a centralized solution for deploying and administering virtualized fabric and services across hybrid environments that can incorporate on-premises and hosted datacenters and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consulting experts can assist businesses of all sizes with all facets of building, deploying, and managing a SCVMM 2016 solution. Progent can assess your virtualization topology, show you how to upgrade efficiently from legacy versions of Virtual Machine Manager, design workflows for building and deploying VMs and hosts, implement high-availability scale-out clusters, integrate your datacenter infrastructure with public cloud services, configure virtual switches and load balancers, write and refine PowerShell scripts, and help you evaluate the strategic advantages of new capabilities like Storage Spaces Direct and Shielded VMs. Progent's certified virtualization experts offer advanced Hyper-V consulting and VMware ESXi support.

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Online Technical Support for Microsoft Windows 2003 Cluster Server
Microsoft Certified Expert Fault Tolerant Server Clustering Online Help

Progent offers Windows Cluster Server consulting to help your organization implement zero-downtime clustered servers that can provide 24x7 uptime. Clustered Windows servers for high-availability systems include Microsoft Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Server Cluster. By showing you how too plan high availability clustered server solutions powered by Microsoft Windows Clustered Server 2003, Progent’s Premier Windows engineers ensure that your non-stop clustered servers are set up to maximize the strategic advantage of your computer system.

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Skype for Business Front End Pool Pairing Consulting Services Skype for Business Front End Pool Pairing Engineer
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High-Availability Internet Network Remote Consulting
Automatic Fail-over Integration Support

Progent's Cisco-certified network engineers can show you how to design an affordable, high availability Internet configuration solution that can deliver non-stop Internet access through a wide array of fault tolerant Internet network products and services including high availability BGP, automatic fail-over, and multiple ISPs. Progent offers Cisco Certified Internetwork Expert professionals to help you apply the latest techniques for fault tolerant Internet connections to implement a cost-effective, fully redundant Internet interface with automatic failover and other features to create non-stop Internet connections.

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Live Communications Server On-site Technical Support
Live Communications Server Technical Support Services

MS Office Communications Server delivers Instant Messaging and presence in a scalable, enterprise-grade package offering advanced protection, transparent compatibility with other Microsoft software, an expandable, standards-based development environment, and support for regulatory mandates such as HIPAA, SOX, and GLB. Communications Server allows cost savings and improved business efficiencies, enhanced individual output, and stronger IP security. MS Office Communications Server 2007 has been replaced by Lync, which in turn has been replaced by Skype for Business. Progent's Microsoft-certified unified communications experts can provide online and on-premises configuration support and troubleshooting services for your Office Communications Server 2007 environment and can assist you to evaluate the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also help you to plan and carry out an efficient migration that will add business value to your information network

Small Company Consultants Small Business Technology Consulting
Specialist for Dynamics GP Software Dynamics GP Software IT Consultant
Specialist for Microsoft SharePoint Server in Omaha, Douglas County Microsoft SharePoint Server 2007 Remote Support Omaha, NE
Office 365 Publisher Integration Computer Consultant
Office 365 Management Computer Consulting

Office 365 is Microsoft's growing family of client productivity applications and cloud-hosted services available on a monthly or annual subscription basis. Office 365 programs and cloud services are offered in an array of product bundles intended for markets from individuals and households to enterprises. Progent can provide quick and affordable remote access to specialists with in-depth knowledge of Microsoft, Mac, iOS, and Google Android technology. Progent can help your business to understand the wealth of subscription options offered with Office 365 and configure your information network with Office 365 in a way that delivers top business value. Progent offers expertise with multi-platform networks that include Windows, macOS or OS X, and Linux technology. Progent can also help you to create and maintain hybrid solutions that seamlessly combine on-premises and cloud-based resources.

Specialist for Microsoft Windows 2008 R2 Windows Server 2008 Hyper-VI Support Outsourcing
Sun Solaris Network Engineer in Mississippi Support Services for Redhat in Jackson, Mississippi
Help and Support for Voice Over IP
Cisco VoIP Phones and Contact Center Support Services

Progent's Cisco CCIE-certified network infrastructure experts can provide high-level support services for Cisco Unified Communications Manager (formerly CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover solutions.

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Sunnyvale Small Business IT Consulting Group in California Santa Clara On-site and Remote Support in California
Support Consultant for North Dakota - Fargo, ND, Bismark, ND, Grand Forks, ND, Minot, ND Fargo, ND, Bismark, ND, Grand Forks, ND, Minot, ND Troubleshoot
Support Team for Microsoft Exchange Cisco CCIE Computer Consulting Group in Palm Bay, FL
New Jersey Consultant
Massachusetts Integration Firm

Progent’s National Support Center provides national remote assistance for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Certified service engineers provide phone support and online direct computer access to troubleshoot and repair network problems quickly and affordably. The breadth of technical expertise represented by Progent's staff of country-wide service professionals makes it possible to escalate even the most difficult problems to competent experts as needed.

Suse Linux, Sun Solaris, UNIX Online Support Redhat Linux, Sun Solaris, UNIX Help and Support
System Center 2016 Azure Integration Professionals System Center 2016 Operations Manager Help and Support
802.11ac Planning Network Consultants
Smartphone Online Support Services

Progent’s Wireless Consulting Services provide a fast, economical way for companies of any size to configure, manage and troubleshoot the latest wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to design and install appliances like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless email and online business applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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Cisco Experts Catalyst Switch EVN Integration Support
Catalyst 6800 Switch Computer Consultants

With the Catalyst line of switches for small and mid-size businesses, Cisco enables companies to realize the full advantages of adding intelligent services into their networks. Cisco's Catalyst switch technology allows you to enable features that make your network infrastructure highly robust to accommodate real-time needs, expandable to facilitate growth, secure enough to protect restricted information, and designed for differentiating and managing all traffic to streamline network performance. Progent's CCIE certified engineers can help you pick out and integrate Cisco Catalyst switches that make sense for your company. Also, Progent's certified security consultants can show you how to create a comprehensive protection policy and configure Catalyst switches so they help support your security policies. Cisco Catalyst switches that Progent provides expertise for include Cisco's Catalyst 2950 switches, Cisco Catalyst 3560 switches, Catalyst 4948 switches, and Catalyst 6500 switches.

Technical Services Server Integrators
Technology Consulting for Stealth Penetration Testing Security Penetration Testing Security Certification
Top CISSP Consultant Lambert International Airport STL Cybersecurity Group
Toronto, ON Networking Help Toronto, ON Computer Consulting Group
Unity Express Support and Integration Online Consulting for Unified CM SIP trunk
Urgent Windows Server 2012 Small Business IT Support Firm Jefferson County Alabama Birmingham International Airport BHM Server Installation
Washington Network Solutions Small Business IT Outsourcing Company for Washington
Exchange 2013 Disaster Recovery Consulting
Exchange 2013 Voice Mail Professionals

Exchange Server 2013 incorporates significant improvements to the capabilities of its predecessor Exchange Server 2010 and introduces powerful innovations as well as a revamped architecture. These enhancements favorably impact vital facets of IT including manageability, availability, compliance, cost of ownership, teamwork, extensibility, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you evaluate the potential business benefits of migrating to Microsoft Exchange Server 2013, design an efficient validation and deployment plan, and train your IT team to manage your Microsoft Exchange 2013 solution. Progent also offers ongoing online consulting and management services for Microsoft Exchange Server 2013.

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Windows 7 Integration Professional Microsoft Windows 7 Migration IT Services
Remote Consulting for Microsoft GP/Great Plains
Microsoft Certified Partner Dynamics GP Power BI Online Support

Progent can show you how to prepare and execute an efficient move to Dynamics GP/Great Plains so that you retain your information, improve your protection, enhance your analytics, take full advantage of Microsoft Office support, and minimize productivity interruption by designing and following a smart migration strategy. Progent can also help train new Dynamics GP/Great Plains users so you don't lose productivity. Progent can enhance your company reports and management analytics by offering Crystal Reports consulting, FRx assistance, and Microsoft Excel support. Progent's experience with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other tools make it possible to produce custom line-of-business software and eCommerce solutions that work transparently with Microsoft Dynamics GP 2010/Great Plains 2010.

Windows Desktop Simulation on Apple Mac Online Support Services Configuration
Windows 8.1 Wireless Support
Windows 8.1 Remote Desktop Network Management

Windows 8.1 is engineered to power computers from smart phones and tablets to engineering workstations. An abundance of innovative capabilities, including its touchscreen support and iconic tile user interface, offer a broad range of benefits for companies who understand how to put them to work. Progent's Windows experts can assist bring your organization up to speed with Windows 8.1 and show you how to gain maximum business advantage from the product's many new and enhanced technologies.

Windows Server 2012 Support and Help Online Support Services for Windows Server 2012 Virtual Fibre Channel
Windows Server 2016 Failover Clusters Remote Technical Support Engineer for Windows Server 2016 integration
Windows Server 2019 Engineers Microsoft Windows Server 2019 Computer Consulting