Progent's Computer Contact Center Outsourcing Services for PC desktop support are designed especially for small businesses who need immediate access to a Help Desk Call Center with professional telephone support and effective escalation options but who must operate within a limited IT budget. Key features of Progent's Help Desk Outsourcing Services are Help Desk Phone Support, Secure Remote Access Support, Initial System Evaluation, Expert Prioritization, Virtual Helpdesk Support, By-the-Minute Billing, and Helpdesk Software Selection and Integration.


Additional Topics of Interest

Consultancy for Private Cloud Hosting for Virtual Data Centers
St. Paul, MN Consultancy for Private Cloud Integration

Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small organization's production servers in a solution that delivers the maximum level of availability and expandability and is also simple to move to any data center. ProSight Virtual Hosting options are built on mature virtualization architectures that allow small companies with mixed- platform IT systems to economize significantly on the costs of capital equipment, infrastructure maintenance, and network administration while benefiting from enterprise-class fault tolerance and an unprecedented level of vendor flexibility.

Windows SharePoint Services Computer Consulting
SharePoint Server 2010 Network Consulting Sacramento, CA

Progent’s Microsoft-certified experts offer organizations of any size consulting, troubleshooting, and application development services for SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise solution that uses web technology for efficiently connecting people, teams and data. Microsoft SharePoint provides a central location for your workers or clients to connect to, organize, distribute and interact with relevant data, files, and applications and to interact with one another. Microsoft SharePoint enables faster and more intelligent decisions, more efficient access across teams and more economical business practices. Windows SharePoint Services join workers, clients, teams and major tasks with the knowledge they’ve created in a manner that makes data convenient to locate, retrieve and re-use. Progent's SharePoint experts can help your organization to maintain your current SharePoint ecosystem or migrate to the latest release of SharePoint.

Microsoft Certified Expert Exchange 2007 Online Consulting
Roseville, CA Consulting Services for Microsoft Exchange 2007

Progent's expert support team can help you design and implement a smooth in-place Microsoft Exchange 2007 upgrade strategy that avoids network disruption, reduces ongoing service demands, and makes your Exchange 2007 Server easy to administer. For complicated multi-server or multi-location migrations, Progent has the background to complete your move rapidly and economically. Progent's Microsoft Exchange 2007 support, repair, and consulting offerings include expertise with the configuration of third-party enhancements of Microsoft Exchange Server 2007 that are best aligned to your business needs.

ProSight password management system Services
Specialists for client credential management in Anchorage, Alaska

ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it.

Support for Clustered Server
IT Consultant for Microsoft Exchange Cluster

Progent’s fault tolerant system consultants provide reliability consulting, disaster recovery services, network load balancing, high-availability interoffice connectivity, 24x7 Internet architecture design, fault-tolerant data center consulting, and other 24x7 networking consulting to help your organization create a non-stop network for line-of-business applications. Progent possesses the experience to develop economical, fault-tolerant networks by deploying the expanding suite of Microsoft Windows Cluster servers such as Microsoft Windows Cluster Server 2003, Microsoft SQL Cluster Server, and Exchange Cluster. Progent’s Microsoft and Cisco certified engineers can help you build a fault tolerant mutli-site network with a fully mirrored Internet interface and efficient network load balancing.

Antispam Services
Postini Technology Consulting Services Baltimore, Maryland

E-Mail Guard is Progent's economical anti-spam and virus defense managed service that gives small businesses enterprise-quality protection from spam, viruses, DHA attacks, and other varieties of e-mail-based attacks on IT systems. E-Mail Guard is based on Postini's Perimeter Manager, a comprehensive library of web-based anti-spam and antivirus services that stop email assaults before they can penetrate the company firewall. Perimeter Manager also lets administrators track and manage their email application, irrespective of server platform, hardware technology, or data center location.

Microsoft Project Server Workflow Classes
Outsourced Programming for Microsoft Project Server in Grand Ledge, MI

Progent's Microsoft consultants offer advanced support in implementing, operating and troubleshooting all versions of Project Server and can provide a wide variety of cost-effective online support services based on industry best practices to assist organizations of all sizes to receive all the benefits of this leading project management solution. Services offered by Progent include system planning, installation and migration, setting up safe collaboration among onsite and remote or mobile users, network optimization, and customized webinar training classes.

wireless controller Consulting
IT Services for Wave 2 Wi-Fi controller in Philadelphia, PA

Progent's Wi-Fi consultants can assist you to deploy Cisco Wi-Fi controllers to manage and monitor wireless LANs of all sizes. Progent can assist you to maintain and debug your current Cisco-based Wi-Fi solution or implement a smooth upgrade to Cisco's latest wireless controller products. Progent can provide support for both hardware-based and software-based wireless controllers and can assist you to decide which version is appropriare for your wireless solution. For Wave 2 wireless controller appliances, Progent can provide Cisco 3504 Wi-Fi controller expertise, Cisco 5520 Wi-Fi controller consulting, and Cisco 8540 Wi-Fi controller consulting.

Remote Server Management Cards Specialists
Palo Alto, CA Remote Server Management Engineer

Remote management cards offer network administrators full control over a server without the requirement for an on-site visit. Using these server management cards, all console screen information plus keyboard and mouse functionality are exported to an off-site session to a support professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can help you to design, deploy, and support a fault-tolerant business network that incorporates remote management cards and Progent can utilize these remote management cards to provide efficient off-site technical help. Progent has experience with a number of remote server management cards including Aten remote management cards, American Megatrends MegaRAC remote server management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon remote management cards.

Example Application for Operations Manager
MOM 2000 Case Studies Monterey County

Before Progent’s MOM-based solution, system problems were handled reactively, after users complained about them. With the benefit of proactive, automated alerts and trend reports sent by Microsoft Operations Manager, Progent can now ward off network issues before they grow to be serious enough to disrupt network availability. Thanks to MOM, Progent can resolve incipient problems before clients know that the problems are there. Progent has expertise with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to deliver small business networks enterprise-class service continuity, safety and productivity.

ProSight IT Management Outsourcing Professional
Consultant for ProSight Network Management Outsourcing in Kansas City, MO

Progent's ProSight portfolio of managed IT services are designed to provide businesses who maintain minimal in-house IT support teams with low-cost help from world-class management tools and technical experts. Advantages of the ProSight line of managed services include fixed network maintenance expenses, smart automation of common management processes, continual absorption of the latest information technology, graceful migration from older technology to modern solutions, close alignment of information technology with business objectives, guidance from seasoned network experts, and allowing management to focus on business instead of fast-evolving information technology.

Microsoft Certified Expert Professionals for Windows Server 2012 R2
Expert Microsoft Certified Windows Server 2012 R2 Security Online Support Services

Progent's Microsoft-certified professionals can assist you to evaluate the benefits of Windows Server 2012 R2 for your company, develop test environments and migration strategies, optimize your network infrastructure for on-premises, multi-site, cloud-based, and hybrid datacenters, educate your IT management staff, create an enterprise-wide security strategy, streamline IT administration, assist with creating applications, and build and validate a DR/BC plan.

Juniper Junos J-Web Consulting
Juniper Junos CLI Forensics Services

Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

SharePoint Server Onsite Technical Support
SharePoint Server Consulting in Lutherville, MD

Progent’s Microsoft-certified consultants offer organizations of all sizes consulting, troubleshooting, and development services for Microsoft SharePoint Server and SharePoint Online. SharePoint is an enterprise collaboration platform that utilizes web-based technology for intelligently connecting people, groups and information. SharePoint Server provides a common location for your workers or clients to connect to, manage, distribute and manipulate useful data, files, and applications and to communicate with other people. Microsoft SharePoint allows quicker and better decisions, more effective access across groups and more economical business processes. Windows SharePoint Services connect workers, clients, workgroups and projects with the information they’ve created in a manner that makes data easy to find, download and re-use. Progent's certified SharePoint consultants can assist you to manage your current SharePoint solution or migrate to the current release of SharePoint Server or to SharePoint Online.