Progent offers access to the affordable support of online Internet connectivity experts to assist your organization to assess or enhance your Internet services so your Internet connectivity solution matches your business needs. Support services provided by Progent's engineers include assessment of your existing bandwidth use, vendor and plan analysis and ordering, network provisioning, and managing a seamless move to a new ISP and/or service arrangement. Network provisioning can include optimizing existing routers and switches and deploying new ones, setting up firewalls, and designing fault-tolerant Border Gateway Protocol configurations.
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance boost over Cisco's popular ASA 5500-X firewalls and offer unified control of modern security features such as application visibility, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can help your organization to design and execute an efficient migration to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower firewalls with Cisco's security services to create and centrally manage network environments that span branch offices, data centers, private clouds and public clouds.
Progent’s Microsoft-certified engineers can help your organization to enhance your workstations from 32 bits to 64 bits. Progent can assist your company to calculate the costs and advantages of migrating to 64-bit desktop computing, plan an affordable upgrade process that reduces operational disruptions, and provide economical, professional remote help to aid your organization to configure 64-bit PC desktop operating systems and application programs on your current hardware.
If your business does not require urgent remote support but expects to require assistance with your network in the near future, you can save time and money and ensure that the right expertise will be available when you need it by contacting a Progent sales specialist and signing up as a client. For more information, call 800-993-9400 or email firstname.lastname@example.org.
Progent's Duo services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Google Android, and other personal devices.
Progent's Microsoft-certified consulting experts can help organizations of any size to assess Windows 10 or to migrate to Windows 10 from an older release of Microsoft Windows. Remote and onsite assessment and migration services for Windows 10 provided by Progent's experts include ROI estimates, project coordination, application and driver compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud integration, mobile device management and synchronization, telecommuter connectivity, security and compliance, automated provisioning and management, infrastructure design, wired/wireless convergence, business continuity planning, group and personal training for network management personnel and users, and ongoing technical help.
This page contains current information on security threats, patches, and leading practices. Contact Progent if your organization needs assistance defending your network against the latest IT security threats.
SQL Server 2008 offers indispensable, standardized tools to IT experts and network users, lessening the complexity of designing, integrating, administering, and using enterprise information and analytical programs on platforms ranging from handheld devices to enterprise data systems. The sophistication and interconnectivity requirements of Microsoft SQL Server 2008 call for an IT consulting firm with real-world expertise and broad knowledge in planning and building information-based, comprehensive business IT solutions. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background involving Microsoft integration, ensures you success in planning, deploying and supporting Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET environment.
Progent's Test and Training Lab at the QTS (formerly Herakles) Internet Data Center can be used for testing mission-critical applications, creating cost-effective migration methodologies, assessing and tuning performance, designing or validating disaster recovery solutions, mitigating compatibility problems, and establishing training environments for new products and technologies. For Progent clients without adequate in-house resources to configure effective pilot environments, Progent's Test and Training Lab cuts capital outlay and technical risk while keeping vital network initiatives on schedule.
Progent can assist your organization to plan a migration to Microsoft Teams from Skype for Business or Lync Server and install, administer, and troubleshoot a cloud or hybrid deployment of Teams. Progent can help you to integrate Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint, and your phone infrastructure.
Ubiquiti's UniFi family of Wi-Fi network devices includes indoor and outdoor Wave 2 Wi-Fi access points, security gateways, and managed switches. Ubiquiti UniFi appliances running on multiple venues with thousands of APs can be remotely configured and managed with Ubiquiti's free UniFi Controller software, which centralizes and simplifies deployment, discovery, administration, tuning, troubleshooting, monitoring, and analytics. Progent offers the skills of veteran Wi-Fi professionals who can assist your organization to assess the value of UniFi products for your business and help you to plan, install, administer, and maintain your UniFi solution.
Progent's certified Windows Server 2022 consultants can assist your company to design and implement a cost-effective upgrade to Windows Server 2022 using an on-premises system architecture or a hybrid deployment model that integrates cloud-hosted Windows Server on Azure with an on-prem installation of Windows Server 2022.
Progent is an Altaro partner and can design and manage a deployment of Altaro Office 365 Backup to preserve your Microsoft 365 mailboxes, files residing on your company's OneDrive Accounts and SharePoint sites, plus Teams Chats.
Progent's Microsoft-certified professionals have 20 years of experience planning, integrating, and maintaining messaging systems for clients in the and across the United States. Progent provides affordable Microsoft Exchange Servers consulting services to ensure that your email system offers compliance, fault tolerance, easy connectivity for off-site and wireless users, time-saving management utilities, and productive integration with telecommunications. Progent provides consulting and integration services for Exchange 2016, Microsoft Exchange 2013, Exchange 2010 Server, MS Exchange 2007 Server, Exchange 2003 Server, and Exchange 2K. Progent can also help small or medium businesses to upgrade to Exchange 2016 or Microsoft Exchange 2013.
Progent can assist organizations of any size to adhere to leading practices to set up SCVMM 2012 hosts, networking, storage, and libraries; design, implement, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for enterprise-class reporting. Progent can help your company to migrate from an older edition of SCVMM or from another management platform, and Progent can assist you to enhance and troubleshoot your existing SCVMM ecosystem so you realize maximum business value.
Progent's disaster recovery planning and business continuity professionals can show you how to create a disaster recovery plan to prepare for an IT network disaster. Progent can help you define a complete disaster recovery strategy that incorporates scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified consultants can also show you how to build an affordable, zero-downtime network solution that addresses availability issues covering a broad array of infrastructure technologies and procedures.
Microsoft Mac Office allows Apple Macintosh users to run the world's most popular business applications. Progent's Apple-certified Macintosh consultants can help you set up Microsoft Office for Macintosh on a multi-vendor network combining Apple OS X and Windows computers so that Mac users can take advantage of the new features in Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and system resources with colleagues who use Windows. Progent's consultants have experience with both Mac and Windows technology and can provide service for networks that combine Apple Macintosh with Microsoft Windows computers with extensive resource sharing, or environments which intentionally limit sharing between Apple Mac and Windows systems.
Progent's wireless site survey and predictive modeling assist you to design, install and troubleshoot a Wi-Fi network customized for your facilities, providing you a WLAN that delivers the coverage, performance, capacity, Quality of Service, data protection, and roaming ability your company requires. Wireless site survey services from Progent include remote predictive modeling for planning a Wi-Fi LAN and on-premises survey services for confirming, optimizing, and troubleshooting an operational Wi-Fi network.
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status as a result of thorough testing and significant work with network security design. ISSAP consultants possess comprehensive understanding of access control mechanisms and techniques, telecommunications and network infrastructure security, cryptography, needs evaluation, business continuity and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-certified security consultants can assist your business with all aspects of architecture security.
Progent can assist your organization in any phase of your migration to Microsoft Exchange 2019 including configuring Windows Server 2019 Core as a host for Exchange; planning high availability architecture for a local, cloud-based or hybrid environment; moving mailboxes; planning and configuring Hyper-V virtualization; configuring hardware load balancing (HLB); setting up Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint; preparing firewalls; integration with Microsoft 365 and setting up Outlook.
Microsoft System Center 2016 Operations Manager helps to ensure top performance and dependable availability for key applications by offering unified, mixed-platform tracking of physical and virtual resources installed across on-premises systems and cloud environments. Progent's consulting team can provide advanced online and onsite expertise to help organizations of all sizes to design, implement, optimize, enhance and troubleshoot Operations Manager 2016 deployments. Progent can assist your company to move to Operations Manager 2016 from earlier releases or from different IT infrastructure monitoring platforms, or combine a variety of monitoring tools into a cohesive infrastructure management ecosystem. Progent can also help you extend your Operations Manager 2016 environment to incorporate infrastructure based in public clouds such as Microsoft Azure and Amazon AWS.
Progent's pricing model is to charge for online support and on-premises visits per minute. As a result, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and asks no retainer for services delivered during regular working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you won't be tempted to allow less critical problems to fester.
Progent's Microsoft consultants can provide in-depth support in implementing, managing and debugging all versions of Project Server and can deliver a wide variety of affordable remote support services based on industry best practices to assist businesses of any size to receive all the advantages of this powerful project management solution. Services offered by Progent include system design, software configuration and upgrades, setting up secure collaboration among onsite and offsite users, network optimization, and specialized webinar training.
Progent offers support services for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to choose, configure, and maintain a WatchGuard Firewall appliance that fits your network security requirements and budget. Progent can assist you to manage outdated WatchGuard firewalls or migrate efficiently to modern WatchGuard firewall solutions.
Progent uses an enterprise-class support reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or local support organizations who provide scant documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports sent by each consultant to every client. The practice of detailing and organizing support activity allows more effective support and eliminates a variety of common problems such as when a support customer is effectively held hostage to a consultant who won’t release the keys to the kingdom.
Progent's disaster recovery support and business continuity consultants can help you create a disaster recovery strategy to prepare for an IT network disaster. Progent can help you create a comprehensive disaster recovery plan that incorporates periodic disaster recovery assessments and drills. Progent's Microsoft and Cisco-authorized professionals can also help you build an affordable, high-availability system solution that addresses availability issues involving a wide array of infrastructure technologies and procedures.
Progent can assist you with every aspect of Microsoft Azure migration such as needs analysis, readiness assessment, system design, pre-production testing, implementation, centralized management, performance optimization, software license controls, disaster recovery preparedness, security policy enforcement, and regulatory compliance validation. Progent can assist your IT staff to configure and debug firewalls and VPN connections so that your users can securely connect to Azure resources, and Progent's Microsoft-certified consulting experts can assist you integrate key Microsoft technologies to run in the cloud including Microsoft Windows Server, Exchange Server, SQL and SharePoint. Progent can also help your organization to create a hybrid cloud ecosystem that seamlessly combines on-premises datacenters with Azure services.
Microsoft has made a strong effort to enable seamless hybrid networks that integrate Microsoft 365 and on-premises Exchange systems. This allows you to have certain mailboxes hosted at your physical datacenter and other mailboxes resident on Microsoft 365. Progent's certified Exchange consultants can assist you with any facet of planning, implementing and troubleshooting your hybrid Exchange network. Progent's Exchange specialists can deliver as-needed support to help you through challenging technical issues and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange initiative is completed on time and within budget.
Progent offers cost-effective remote assistance to assist your business to design, deploy, and troubleshoot any aspect of your iOS and Windows integration solution and is available for quick jobs to help you through occasional technical bottlenecks or major engagements to help you complete business-critical initiatives on schedule and within budget. Progent has experience in on-premises, cloud-centric, or hybrid networks and can help you build or support a resilient, secure and efficient infrastructure that is best suited to your computing model. Progent can also provide online or onsite training to show you how to manage and use your iPhones and iPads in a secure, team-oriented ecosystem that maximizes the strategic value of your information system.
Progent's Duo services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Android, and other personal devices.
Progent offers the assistance of a certified VMware VCDX consultant to help you design, deploy, administer and troubleshoot VMware vSphere-powered virtualization ecosystem for local networks, cloud environments, or hybrid cloud deployments. Progent offers world-class expertise for deploying and integrating VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery. Progent has in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery.
Progent can assist companies of any size to move all or part of their network infrastructure to Microsoft Azure. This can simplify network administration and lower hardware investments. Azure offers a comprehensive library of cloud services and Progent can help you to understand the benefits and restrictions of different cloud computing architectures you can use with Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises apps and network infrastructure and ensure that you sidestep the typical errors small organizations make when migrating to a public cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also assist you to prepare perimeter firewalls and IPsec VPN tunnels and to manage iPhones and iPads and Android smartphones and tablets.
Progent's Microsoft consultants offer cost-effective online technical support and programming services to help you to plan, implement, administer, and troubleshoot SharePoint 2010 environments that can feature web sites able to function as portals, extranets, document management applications, wikis, data warehouses, business analytics, enterprise-wide search, workflows, and other utilities to support and improve teamwork. Progent can help you integrate SharePoint 2010 with MS SQL Server and with third-party databases as well as with Microsoft's popular office productivity programs like Excel, Word, PowerPoint, and Visio. Progent can assist you to migrate from previous releases of SharePoint or move a multi-vendor mix of web technologies into a unified and easy-to-manage SharePoint 2010 environment.
If your office computer system combines Linux technology with Microsoft Windows, Progent can help you to integrate your servers into a unified network that allows all your operating systems to coexist for simple administration, seamless information exchange, high availability, superior throughput, and tight security. Progent's UNIX/Linux and Windows integration support offerings include IT infrastructure configuration and service, consulting for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, remote technical support and troubleshooting, on-site technical support, and Help Desk services.
Progent's support specialists in Apple OS X and Windows technology can help you combine Apple Macintosh and Windows computers into cohesive networks with resource sharing and workgroup support. Enabling efficient co-existence among a variety of servers and desktops powered by Mac OS and Windows requires extensive knowledge of and experience with Mac and Windows technology. Progent's background in Windows and Apple consulting makes it possible to provide world class assistance to companies that depend on these platforms to maintain their strategic advantage. Progent can also assist your business to integrate Apple's iPhones and iPads to operate with smoothly with your Windows network.
Progent's Symantec experts can help you maintain legacy Symantec firewall and VPN products including the Raptor and Symantec VelociRaptor family or help you migrate to newer firewall technology. Progent can also help you design and implement a comprehensive security plan that can include firewall and VPN appliances and software, managed security and virus defense services, server and application monitoring software, and formal policies and enforcement procedures. Progent has the skill to be your one-stop resource for continuing technical help, maintenance, education, and security expertise.
Progent's Cisco CCIE-certified Wi-Fi network infrastructure consultants offer remote or onsite configuration and troubleshooting services to help your organization to design, implement, upgrade, optimize, manage and troubleshoot Aironet wireless access point deployments of any size or architecture. Progent's Cisco Wi-Fi controller consultants can also help you to integrate your Wi-Fi environment with your wired network infrastructure and cloud-based resources to create a seamless enterprise connectivity foundation that is simple to administer and expand. Progent also offers affordable wireless site surveys to assist you to determine the most efficient selection, placement and configuration of Aironet Wi-Fi APs to work with your specific office layout, construction, and anticipated workloads.
Microsoft Small Business Server is an affordable collection of essential servers that provides the foundation for a feature-rich but manageable information. The technical sophistication of the Microsoft .NET products bundled with Microsoft Small Business Server calls for a computer support expert with hands-on experience designing and integrating cohesive, end-to-end business technology solutions. Progent's Small Business Server professionals have an average of over 10 years of experience integrating computer networks founded on Microsoft platforms. This expertise ensures you success in installing, administering, and troubleshooting IT environments that include the Microsoft SBS Server package of servers and applications.
Server growth puts pressure on IT budgets and management resources. Server reduction through a virtual infrastructure offers lower total cost of ownership of servers and quicker return on investment, more efficient utilization of servers, simplified operations, increased system uptime, and easier management. Typical uses for virtual machines are resource consolidation, economical platforms for line-of-business legacy software running on obsolete operating systems, and affordable isolation of program development or evaluation environments from production systems.
Hyper-V 2016 utilizes key technologies first developed for and refined on Azure, among the world's biggest public clouds. This significantly improves the suitability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by enhancing data security, uptime, scale, manageability, dependability and recoverability. Progent’s Microsoft-certified consulting team can assist you to evaluate the advantages of Hyper-V 2016 for your organization, configure test systems to verify the ability of Hyper-V 2016 to run your vital applications, plan an efficient network topology for a cloud-based or hybrid installation, create and execute a smooth upgrade plan, educate your IT administration and technical support staff, and provide as-needed consulting and debugging services to make sure that your Hyper-V 2016 solution delivers the highest possible business value.
Progent's Meraki wireless access point experts offer online and on-premises support services to help businesses of any size to design, deploy, manage, upgrade or repair Wi-Fi networks that include Cisco Meraki wireless access points. Progent can help your business to configure and manage Cisco's Meraki-based wireless networks for environments that can range from a telecommuter's home or a branch office to a campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology such as switches, ASR routers and firewalls to create a seamless network infrastructure that delivers the same access, performance, security, ease of management and availability for wired and wireless clients regardless of their mobility or computing device.
Progent’s Wireless Consulting Services provide a convenient, economical way for companies of all sizes to configure, manage, monitor and repair advanced wireless network technology. For 802.11n and the latest 802.11ac wireless networks, Progent can help you design and install appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and web-based applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Progent's UNIX family consulting services provide small companies and developers help with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent offers your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of expertise provides you with a convenient single consulting firm to help you build and maintain a secure and robust mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux platforms such as RedHat Linux, SuSE, Debian GNU/Linux and Slackware.
Before Progent’s Microsoft Operations Manager solution, network issues were handled reactively, after users were impacted by them. With the benefit of proactive, computer generated alerts and trend analyses sent by Microsoft Operations Manager, Progent is now able to ward off server problems before they grow to be serious enough to impact network uptime. Thanks to MOM, Progent can deal with looming problems before customers suspect that the problems are there. Progent supports MOM 2005 and Microsoft Operations Manager 2000 to deliver small company IT systems enterprise-class service continuity, security and productivity.
Progent's Microsoft-certified consultants offer affordable remote and on-premises expertise, software development, and troubleshooting services for businesses of all sizes who intend to upgrade to SharePoint Server 2016 or SharePoint Online from earlier versions of SharePoint.
The Help Desk Call Center support delivery structure adopted by Progent's Technical Response Center offers small and midsize companies an effective alternative to reliance on independent consultants by offering broad technical knowledge shared by multiple support teams, optional round-the-clock access to urgent assistance, escalation capability to world-class experts for solving even the most complex problems, support consistency and dependability, quick follow through enforced by veteran service administrators, a selection of easy-to-use mechanisms for requesting support tasks, plus excellent progress transparency enabled by trouble ticket updates and available through a web-based portal.
Progent's Cisco certified networking consultants can provide high-level support for Cisco Unified Communications Manager (formerly CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
Progent can assist you to prepare for, deploy, and operate System Center 2012 R2 Configuration Manager. Progent can help you to migrate smoothly to SCCM 2012 from an older change management solution or assist you to modify your existing SCCM 2012 environment to support your evolving business requirements. In addition, Progent can help you to build an infrastructure that fully supports SCCM by delivering advanced consulting support for associated Microsoft technologies such as ADDS, Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services.