Progent's Computer Call Center Outsourcing Services for desktop technical support are designed especially for small businesses who need immediate access to a Help Desk Call Center with professional phone support and effective escalation capability but who must operate within a limited IT budget. Important components of Progent's Help Desk Outsourcing Support Services include: Helpdesk Support, Optional Remote Access Support, Initial System Assessment, Expert Prioritization, Virtual Help Desk Support, Per Minute Billing, and Help Desk Software Selection and Integration.


Additional Topics of Interest

Consulting for Azure Stack integration
Corpus Christi, TX Azure Hybrid integration Engineer

Progent can assist companies of any size to move all or part of their network infrastructure to the Microsoft Azure cloud. This can simplify IT management and lower equipment investments. Microsoft Azure includes a wealth of cloud services and Progent can help you to evaluate the benefits and limitations of different cloud networking models you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and local apps and network infrastructure and ensure that you avoid the typical errors small organizations make when moving to a public cloud. Progent can help you to set up VMs on Azure Virtual Machines, use VHD storage with Azure Storage, manage user identity with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also help you to prepare firewalls and IPsec VPN tunnels and also to integrate iPhones and iPads and Google Android smartphones and tablets.

Microsoft Dynamics GP Application Consultants
Baltimore, MD Dynamics GP eConnect Engineers

Progent's background providing Microsoft .NET services and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer tools make it possible to create custom mission-critical applications and eCommerce solutions that operate transparently with Dynamics GP/Great Plains Software. Progent's Dynamics GP management reporting consultants can help you create reports that let you track your business more effectively, turning uncooked information into valuable insights into your business.

Juniper SSG140 Router Cybersecurity Firms
Cybersecurity Contractor for Juniper SSG140 Router Santa Clara

Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

Cisco Certified CCIE Small Office Computer Consulting Services
Cisco Switch Computer Network Service Company in Long Beach, California

Progent's Cisco certified networking consultants have extensive experience helping ISPs to design, deploy, administer, tune, and troubleshoot high-availability, scalable network environments suitable for public networks.

Troubleshooting for SharePoint Foundation
Microsoft SharePoint Server 2010 Remote Technical Support Oakland

Progent's Microsoft consultants offer affordable remote support and development services to assist your business to design, implement, administer, and maintain Microsoft SharePoint 2010 environments that can include web sites that can function as intranets, extranets, document and media management applications, wikis, data marts, business analytics, enterprise search engines, workflows, and other tools to support and improve information sharing. Progent can show you how to integrate SharePoint 2010 with Microsoft SQL Server and with other databases as well as with Microsoft's familiar desktop applications including Excel, Word, PowerPoint, and Visio. Progent can assist you to upgrade from earlier versions of SharePoint or move a mix of web applications into a unified and easy-to-manage SharePoint 2010 solution.

Microsoft Exchange Specialist
Corpus Christi, Texas Exchange Server 2003 Remote Support

Progent's expert consultants can help you define and implement a smooth in-place Microsoft Exchange 2003 upgrade strategy that avoids network disruption, reduces long-term support requirements, and makes your Exchange 2003 Server easy to manage. For complex multiple server or multi-location upgrades, Progent has the background to finish your project rapidly and economically. Progent's Microsoft Exchange Server 2003 support, repair, and consulting offerings include assistance with the integration of third-party enhancements of Exchange 2003 Server that are in keeping with your business goals.

Colo IT Consultant
Data Center Colocation Computer Consultant Cincinnati

Colocation data centers make it possible for businesses to share enterprise-class data centers for hosting computer hardware that supports vital applications. Progent's Microsoft and Cisco premier IT experts can help your small business with all facets of your colocation strategy such as selecting and moving to a colo site, designing network architecture, specifying hardware, on-site and on-line maintenance, setting up online system management, and training your IT staff.

Custom Excel Designer
Remote Microsoft Certified Applications Coder in Cottonwood, AZ

For custom program development, Progent can supply software design experts to write line-of-business software in areas such as eCommerce, web site design, Microsoft Dynamics packages including Microsoft Dynamics GP, and specialized management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent’s consultants can use Microsoft IIS to build company-specific eCommerce applications powered by Microsoft ASP.NET. In addition, Progent can provide expertise in a wide array of custom program development environments including SQL Server and Delphi. For custom e-Commerce programming, Progent also offers expertise in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.

Technical Support Services for Cisco CUBE and SIP Trunks
Cisco SIP Trunking Support and Integration Los Altos

Progent's Cisco CCIE-certified SIP infrastructure experts can assist you to plan, deploy, manage, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE-connected IP PSTN trunks and can provide cost-effective remote or onsite support to assist businesses to migrate smoothly to an advanced unified communications ecosystem that offers accelerated return on investment. Progent's certified Microsoft unified communications consultants can help you to set up interfaces between Cisco's CUBE SBC and Microsoft's rich media platforms like Skype for Business Server or Lync for connectivity to a SIP-based IP PSTN trunk.

VMware Site Recovery Manager Compliance Consultant Services
VMware vCloud Suite Consultancy in San Jose Silicon Valley

VMware's NSX network virtualization technology allows you to build entire networks in software. NSX allows virtual networks to be deployed in minutes and administered with a high level of automation independent of the physical components used by the underlying network infrastructure. VMware Site Recovery Manager supports automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. When integrated with VMware's NSX virtual network platform, VMware Site Recovery Manager can rapidly recover the entire virtualized network topology at the recovery site. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to help you to plan, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager and VMware NSX.

SonicWALL PRO Audit
SonicWALL Evaluation

Progent's SonicWALL consultants can help you deploy, manage, and troubleshoot SonicWALL firewall/VPN products inculding the current SonicWALL TZ family of appliances and the older SonicWALL PRO 2040 devices. Progent's CISSP Premier consultants, CISM Certified security engineers, and CISA Premier security audit consultants can help you create a complete network protection plan, including documented policies, and build protection into your business operations.

Certified Microsoft Partner Network Engineer
Certified Microsoft Partner Small Business Network Consulting Services

Progent is a Microsoft Certified Partner with accredited competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners represent the most successful organizations who receive the highest client satisfaction and are afforded the closest working relationship with Microsoft. The understanding, capabilities, and commitment needed to achieve the status of Microsoft Certified Partner benefits Progent's customers by allowing Progent to provide your company more complete support for your IT network.

Online Troubleshooting for Dynamics GP Accounting
New Mexico Integration Services

Dynamics GP/Great Plains can help you grow and manage your company more efficiently by offering easy availability of strategic data and a rapid return on investment. Microsoft Dynamics GP/Great Plains offers important productivity benefits including its ability to extend the reach of your organization, manage your financials, automate financial processes, unify processes throughout your company, refine inventory control, increase order accuracy, expand revenue and minimize lead-time, and maximize cash flow. Progent can help you configure and manage a robust, safe server and network foundation to support Great Plains, and can offer experienced Microsoft Dynamics GP consultants to make sure you reap the full benefits of your Microsoft Dynamics GP/Great Plains business management system.