Progent can provide a variety of low-cost online and on-premises consulting services to help your business to configure, manage, and debug desktops and handhelds based on Windows, macOS/OS X, iOS, Android, or Linux.
Progent's application experts can provide advanced consulting, custom programming, deployment assistance, and webinar classes for leading business applications covering key areas including ERP and MRP, general accounting, management reporting, web commerce application development, and the Microsoft Office suite of business productivity solutions. As a Microsoft Partner with decades of experience delivering high-level consulting and troubleshooting support online, Progent can assist small businesses anywhere in the U.S. to avoid the lost productivity and fees related to travel and on-site activity without compromising the effectiveness of technical support.
Progentís Microsoft certified experts offer small and mid-size businesses enterprise-level consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables you to install critical software rapidly and reliably to specified workers, lower product expense and adhere to licensing agreements by understanding usage profiles, enhance Windows security by increasing your awareness of vulnerability and by installing targeted patches, manage your external workforce through industry standards independent of connection or location, and reduce operational costs by efficiently utilizing the management capabilities built into Windows. Progentís SMS consulting professionals can help you use SMS effectively for automated software and application installation, security patch control, and resource monitoring management including software and hardware inventory.
Progent's Microsoft-certified consultants offer network support and technology consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progentís consulting team can show you how to plan, integrate, maintain and administer the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Microsoft Small Business Server, Exchange Server, SharePoint, Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager.
Forefront TMG 2010 is based on the proven security capabilities of Internet Security and Acceleration Server 2006 and offers a centrally managed Internet gateway that delivers a one-server platform for a variety of security functions such as an multi-layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, VPN management, and HTTP/HTTPS inspection. Forefront TMG 2010 provides advanced web security logging and reporting features, permits custom reports generated by SQL Server, works with Active Directory to simplify policy enforcement, and can be deployed as a virtual machine to lower expenses and improve recoverability. Progent's Microsoft-certified consultants can help you to design and execute pilot and production deployments; interface Microsoft Forefront TMG 2010 with Windows 2008 R2, AD, Microsoft SQL Server, Microsoft Exchange Server, and Microsoft SharePoint; set up Microsoft Forefront Threat Management Gateway to run on a virtual server with Microsoft Windows Hyper-V; and deliver ongoing consulting and repair services. Progent can also help you to upgrade smoothly to Forefront Threat Management Gateway from any version of ISA Server.
SQL Server 2016 offers major enhancements in performance, scale, security and compliance, high-availability, mobile computing integration, and integrated analytics and reporting. New features include PolyBase for handling SQL and NoSQ files in one appliance for data warehousing, R language support, Always Encrypted mode, Mobile Report Publisher, and seamless management of local and cloud-resident operations and services. Progent's Microsoft-certified consultants can provide online and on-premises expertise to help organizations of all sizes to deploy, administer or troubleshoot any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all key Microsoft technologies including Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics CRM, Skype for Business, and System Center Operations Manager (SCOM).
By using virtual servers, businesses are able to run multiple virtual machines on a single actual server. Virtualization technology enables companies to gain all the advantages of server segmentation, while avoiding the costs that goes with purchasing extra server equipment. Virtualization is the enabling technology for building private clouds, which offer major benefits including lowering the costs of capital equipment, datacenter facilities, and administration while enhancing information protection, network availability, and recoverability. Other useful server management technologies include server monitoring utilities, Windows Server Update Services, and remote server management cards. Progent's certified server management consultants can assist you with all areas of server virtualization and administration to enable your business to contain expenses and save time.
Progent can help small and medium-size businesses to set up collaborative technology to make it easy for their at-home employees to engage in productive teamwork with fellow workers and other stakeholders.
Progent's certified Microsoft Office Word and Office 365 Word experts offer a broad range of economical online support services to help you to maintain your existing Microsoft Office Word solution or help you to migrate to a current release of Microsoft Office Word. Services available from Progent's experts include VBA programming, isolating and fixing compatibility issues between various releases of Office Word, interfacing Office Word with different Microsoft Office apps like Office Excel and Outlook or with 3rd-party data sources and plug-ins,network enhancements for dependable. reliable cloud access, security consulting, smart phone and tablet integration, and online training sessions tailored for your special requirements.
Progent is a leading innovator in affordably providing world-class IT support to small businesses. Progent's success in addressing the IT service requirements of the chronically underserved small business market is the cumulative outcome of key technical and operational breakthroughs that have eliminated much of the conventional expenses out of administering IT service, injected unprecedented professional skill into the IT service mechanism, and significantly streamlined the solution process.
Progent uses an enterprise-class support reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or local service firms who provide scant documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports sent by every staff member to each customer. The discipline of detailing and archiving service activity results in more effective support and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
Progent's Cisco-certified Wi-Fi integration experts can help organizations to configure, administer, and troubleshoot Cisco wireless devices such as Aironet and Meraki 802.11ac Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.
Progent's Power BI consultants can help you to plan, install, maintain, update or troubleshoot your Power BI solution. Progent can also help you to prepare your target data for Power BI reports and dashboards. Progent can assist you build and administer an onsite, cloud based, or hybrid architecture to run Power BI.
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Forefront TMG 2010 builds on the powerful security capabilities of ISA Server 2006 and offers a easily administered web gateway that acts as a single-server platform for a variety of security features including an application layer and network layer firewall, URL filtering, antimalware, IPS, application proxy, VPN control, and HTTP/HTTPS inspection. Forefront Threat Management Gateway includes advanced web security reporting capabilities, permits custom reports powered by SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be installed as a virtual machine to lower expenses and improve recoverability. Progent's Microsoft-certified engineers can assist your company to plan and carry out pilot and production deployments; interface Microsoft Forefront Threat Management Gateway with Windows Server 2008 R2, AD, Microsoft SQL Server, Exchange Server, and SharePoint 2010; set up Microsoft Forefront Threat Management Gateway 2010 to run on a virtual machine with Microsoft Windows Hyper-V; and deliver continuing support and troubleshooting. Progent can also assist you to migrate smoothly to Microsoft Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.
If your company operates a Sun Solaris environment or a multi-OS computer system, Progent's CISM and CISSP-certified consultants can help your entire enterprise in a wide range of security areas including security management practices, security architecture and models, connection control systems and techniques, applications development security, business processes security, hardware security, communications, infrastructure and web security, and business continuity preparedness. CISM, CISSP and ISSAP stipulate the fundamental skills and worldwide standards of knowledge that network security professionals are required to master. These accreditations offer IT management the assurance that consultants who have achieved their CISM or CISSP certification have demonstrated the experience and theory to deliver world-class security management and engineering services.
Progent's ProSight Email Guard solution uses the technology of top information security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter.
Cisco's wireless IP phones are hardened Wi-Fi handsets intended for workers who are mobile within office, warehouse, health-care or other venues where IT management wants user endpoints that offer more control, security and durability than is possible with the BYOD (Bring-Your-Own-Device) mode of mobile communications. Creating solutions with Cisco's wireless IP phones usually requires that you set up and fine tune many key pieces of your Wi-Fi environment such as wireless access points, routers, wireless LAN controllers, and management tools. Progent's certified consultants offer online and onsite support to help you create and administer a Cisco wireless VoIP phone solution by providing integration services that can range from debugging the configuration of a wireless VoIP phone or AP to offering comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of an entire campus.
Progent can provide a wide array of low-cost remote and onsite support services to assist your business to install, administer, and troubleshoot workstations and mobile devices powered by Windows, macOS/OS X, iOS, Android, or Linux.
Progent can assist your organization in any facet of your upgrade to Exchange 2019 including configuring Windows Server 2019 Core for hosting Exchange; planning HA system topology for a local, cloud-based or hybrid deployment; migrating mailboxes; planning and implementing Hyper-V; configuring hardware load balancing; building DAG groups with MCDB caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft Office 365; and configuring Outlook clients.
System Center 2016 Operations Manager is designed to promote top performance and maximum uptime for critical workloads by providing centralized, cross-platform monitoring of physical and virtual resources deployed throughout on-premises systems and cloud environments. Progent's SCOM consulting group offers world-class online and onsite expertise to assist businesses of any size to plan, implement, optimize, enhance and troubleshoot SCOM 2016 deployments. Progent can help you to move to Operations Manager 2016 from older releases or from different IT infrastructure monitoring products, or combine multiple monitoring systems into a unified IT management ecosystem. Progent can also help you expand your Operations Manager 2016 environment to include infrastructure based in public clouds including Microsoft Azure and Amazon AWS.
Microsoft supports transparent hybrid ecosystems that combine Office 365 and local Exchange systems. This allows you to have some mailboxes located on your on-premises datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified consultants can help your organization with any facet of planning, integrating and troubleshooting your hybrid Office 365/Exchange solution. Progent's Exchange consultants can provide occasional expertise to help you through challenging technical issues and also offer extensive project management outsourcing to ensure your hybrid Office 365/Exchange initiative is successfully completed on time and within budget.
Progent's Juniper Networks-certified NetScreen consultants can help you to install and integrate NetScreen 5200 and 5400 routers, upgrade from previous NetScreen products to more current Juniper products, and troubleshoot infrastructure problems in all-Juniper or mixed-vendor systems.
Progent can provide comprehensive remote support for all technical areas associated with small company IT networks and offers a variety of vital, on-demand support services including a temporary Chief Information Officer to offer advanced planning and budgeting skills, a Technical Response Center for help desk services, 24x7 server monitoring, spam and email-borne virus filtering as an outside-the-firewall service, best-practices project management for critical projects such as office moves oroperating system migrations, connectivity consultants for building and maintaining high-performance and reliable infrastructure, security specialists to ensure data protection and regulatory compliance, disaster recovery experts to create business continuity strategies, and software developers to create, enhance, or troubleshoot mission-critical application programs.
Remote 24x7 network monitoring, automated alarms, and periodic reports are vital to preserving the health of your network and avoiding preventable and costly disruptions. Remote Monitoring and Management solutions have advanced to the point that companies of any size can get a degree of protection that was previously limited to large enterprises. Progent can provide a variety Remote Monitoring and Management (RMM) solutions delivered as economical service packages created to help you to identify and fix a an array of network issues before they can disrupt your business.
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry experience, at the forefront of IT support, performing a broad variety of technical projects for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support staff. This guarantees that you get not only world-class IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to repair actual network problems efficiently.
System Center 2016 Data Protection Manager offers near-continuous backup and easy recovery functions for Microsoft environment. SCDPM 2016 offers application-sensitive backup for key platforms like Microsoft SQL Server, Exchange and SharePoint Server, backs up Windows and Linux VMs, supports VMs hosted by Windows Hyper-V and VMware, and can use Azure for cloud backup and recovery. Progent's Microsoft-certified consultants can help organizations of all sizes to design, deploy, administer, and repair an enterprise-wide backup/restore system built around Data Protection Manager 2016. Progent can assist you to migrate from an older version of DPM or from a legacy solution, and Progent can optimize your SCDPM 2016 environment for on premises, colocated, cloud-based or hybrid deployments. Progent offers remote or onsite support and can provide occasional expertise to resolve challenging issues or provide comprehensive project management or co-management services to make sure you finish your SCDPM 2016 initiative on time and on budget.
Lync Server 2010 provides IM, Real Presence, audio and video conferencing, desktop sharing, as well as IP-based and traditional public switched telephone network (PSTN) telephony. Microsoft Lync 2010 can extend the functionality of Microsoft Exchange, SharePoint Server and Office or cloud-based Office 365 and streamlines management via integration with Windows AD. Lync 2010 can also reduce capital and operational costs by eliminating Voice-over-IP hardware and subscription fees, PBX gear, or legacy teleconferencing solutions. Progent's certified IM and Presence experts can provide online and on-premises support to help you to manage and repair your current Lync 2010 environment or evaluate the benefits of migrating from Lync Server 2010 to Skype for Business, which is the renamed and revamped version of the product. Progent can also help you to design and carry out a smooth Skype for Business upgrade.
Progent offers expert help for each phase of your Microsoft Exchange Server 2010 migration including outsourced or co-sourced project management services, site analysis, project planning, specification of new software licenses and hardware needed, recommended vendor sourcing, pilot verification at client site or at Progent's test lab, managing temporary coexistence of Microsoft Exchange Server 2010 and Exchange Server 2003 or 2007, implementation of the solution, decommissioning the previous servers, and training for client's IT group and end users.