Progent's Computer Help Desk Outsourcing Services for desktop support are intended especially for small businesses who require immediate access to a Help Desk Call Center with professional phone support and effective escalation capability but who have to operate within a restricted IT budget. Key components of Progent's Help Desk Outsourcing Services include: Helpdesk Support, Secure Remote Access Support, Initial System Evaluation, Problem Escalation, Virtual Help Desk Support, By-the-Minute Billing, and Help Desk Call Center Applications Recommendation and Deployment.


Additional Topics of Interest

Security Firm for Juniper SRX Series Gateway
Computer Security Specialist for Juniper SRX210 Router Chesapeake, VA

Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

Wireless Security Scan Consulting
Engineers for Wireless Security Scan Marin County

Progent offers small organizations two low-cost security evaluation scanning packages that provide, at a preset price, remotely managed inventory scans of your security profile which are evaluated by expert security specialists who interpret the results of the remote scan, deliver unbiased summaries of your current security vulnerability, and make suggestions for improvements. Progent has developed two non-overlapping network security evaluation packages for external and internal security testing that are priced to meet the budgetary realities of small companies while providing enterprise-quality evaluations of your IT network's exposure to assault.

IT Consultant for SQL Server 2014 Azure Backup
SQL Server 2014 Backup Consulting Menlo Park

Microsoft SQL Server 2014 incorporates major enhancements in critical areas including performance, availability, compliance, and cloud integration. SQL Server 2014 is the first release of SQL Server that incorporates in-memory capability that operates seamlessly across all types of applications including OLTP, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and onsite consulting services that include planning, configuration, management, remediation, and application development services to enable organizations of all sizes to realize maximum business value from their SQL Server 2014 deployment.

Great Plains Support and Help
Best Engineer for Great Plains Migration

Progent can show you how to plan and execute a smooth migration to Microsoft Dynamics GP/Great Plains so that you retain your data, improve your protection, enhance your management reporting, take full advantage of Microsoft Office support, and minimize business interruption by creating and executing a smart migration plan. Progent can also help educate new Microsoft Dynamics GP/Great Plains users so you don't waste productivity. Progent can enhance your financial reports and management analytics by providing Crystal Reports consulting, FRx programming, and Microsoft Excel support. Progent's background with Microsoft .NET development, Microsoft SQL Server applications, and programming with VBasic, XML and other tools make it possible to produce custom line-of-business software and eCommerce programs that integrate transparently with Microsoft Dynamics GP 2010/Great Plains 2010.

Support Outsourcing for VPN
Remote Access Support and Integration

Cisco's security and remote access solutions for small to medium sized companies offer a complete array of manageable protection products to help you safeguard your entire information system. Cisco's Virtual Private Network product family includes routers, firewalls, intrusion detection systems, and Virtual Private Network access concentrators. Progent's expert staff of consultants includes experienced engineers with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco security solutions that align best with your corporate objectives.

Remote Consulting for Exchange 2007 Edge Server
Onsite Technical Support for Microsoft Exchange in Santa Clara, CA

Progent's expert support team can show you how to design and implement an efficient in-place Microsoft Exchange 2007 migration plan that avoids productivity disruption, simplifies long-term service demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multiple server or multi-location migrations, Progent has the background to complete your move quickly and economically. Progent's Microsoft Exchange 2007 support, repair, and design services include assistance with the configuration of third-party add-ons to Exchange Server 2007 that are best aligned to your business goals.

CRISC Risk and Information Systems Control Consulting Services
Remote Consultant Services for CRISC Certified Risk and Information Systems Control Architect in Colorado Springs, Colorado

Progent offers the guidance of a CRISC-certified risk management expert to assist you to plan and implement an enterprise risk management (ERM) strategy following best practices identified by CRISC and geared to match your organization's risk tolerance, business objectives, and IT budget.

Fault Tolerant Data Center Consulting
Fully Redundant Internet Network Computer Engineer Kapolei, HI

Progent’s fault tolerant network consultants provide reliability consulting, disaster recovery planning, system load balancing, non-stop interoffice access, 24x7 Internet connection design, high-availability data center support, and other high-availability networking consulting to show your small business design a non-stop environment for line-of-business applications. Progent possesses the experience to design economical, fault-tolerant systems by deploying the evolving library of Windows Cluster servers including Windows Cluster Server 2003, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster. Progent’s Microsoft and Cisco authorized consultants can show you how to you build a fault tolerant mutli-site network with a fully mirrored Internet connection and efficient system load balancing.

NetApp SnapMirror Consultant
NetApp VSC Technology Professional San Mateo, CA

Progent can provide enterprise customers the help of a certified NetApp consultant to deliver remote or onsite expertise for NetApp's entire line of SAN software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror, SnapVault and OSSV incremental backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series hardware products. Areas of NetApp SAN solutions supported by Progent include SAN architecture, cloud integration, virtualization, migrations, non-disruptive updates, storage management, security and compliance, disaster recovery, and troubleshooting. Progent offers Tier 3 support to help you to take care of problems with NetApp SAN deployments quickly and affordably following best practices.

Cisco and Microsoft Certified Experts Network Support Help Desk Online Support Services
Bakersfield, California CCIE Expert Certified Help Desk Consultant

The Helpdesk support model used by Progent offers small businesses an affordable alternative to dependence on independent consultants by offering broad technical knowledge shared by numerous engineering groups, optional round-the-clock access to urgent help, fast escalation to world-class engineers for solving the most complex issues, support consistency and dependability, prompt follow-up overseen by veteran service managers, a variety of convenient techniques for requesting service jobs, and excellent progress transparency made possible by trouble ticket tracking and available through a web-based portal.