Progent's Network Help Desk Call Center Outsourcing Support Services for desktop support are intended specifically for small organizations who require fast availability of a Help Desk Call Center with expert telephone support and full escalation options but who must operate within a limited network support budget. Important components of Progent's Help Desk Outsourcing Support Services include: Helpdesk Support, Optional Remote Access Provisioning, Initial System Evaluation, Problem Escalation, Virtual Help Desk Support, By-the-Minute Billing, and Help Desk Call Center Software Selection and Integration.


Additional Topics of Interest

Windows Server 2012 R2 Active Directory Services
Walnut Creek, CA Windows Server 2012R2 Virtual Fibre Channel Computer Consulting

Progent's Microsoft-certified consultants can assist you to evaluate the advantages of Windows Server 2012 R2 for your organization, develop test systems and migration plans, tune your network for on-premises, multi-site, private or public cloud-based, and hybrid datacenters, train your IT management team, create a corporate-wide security plan, automate IT administration, assist with creating applications, and generate and validate a DR/BC plan.

Information Technology Consulting for Windows Server 2016 Clustered VMs
Windows Server 2016 and SCVMM IT Consultants Winter Park, FL

Progent's certified information technology consultants offer Windows Server 2016 integration consulting services to help businesses of all sizes to plan and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud, or hybrid deployment model. Progent can assist you to assess the benefits of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help your organization to benefit from the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.

Server Virtualization On-site Technical Support
Remote Support Portland, OR

By using virtual servers, companies can operate many virtual servers on one actual server. Virtualization technology allows companies to gain all the benefits of server segmentation, while avoiding the expense associated with purchasing additional server equipment. Virtual servers are the enabling technology behind private clouds, which provide major advantages including lowering the costs of hardware, datacenter facilities, and management while improving information security, network reliability, and disaster recovery. Other useful server management technologies include server monitoring software, Microsoft WSUS, and remote server management cards. Progent's professional server management consultants can assist you in all areas of server virtualization and management to allow your business to contain costs and save time.

Microsoft SQL Server 2008 Online Help
SQL Server Business Intelligence Professional

Progent’s Microsoft certified consultants can provide small and mid-sized businesses advanced Microsoft SQL Server support. Microsoft SQL Server is a complete, Web-enabled database and data analysis platform that opens the door to the speedy development of enterprise-class business applications that offer your business a competitive edge. SQL Server provides built-in support for XML and the ability to query across the Internet and beyond the firewall. In addition to offering consulting, maintenance and troubleshooting services, Progent’s SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your information system. Progent can also help you migrate from older editions of Microsoft SQL Server to SQL Server 2005.

Juniper J2320 Router Cybersecurity Organizations
Anaheim, CA Juniper J Series Router Compliance Auditor

Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

SonicWALL TZ Firewall Evaluation
Network Security Auditing

Progent's SonicWALL consultants can show you how to configure, maintain, and troubleshoot SonicWALL firewall products inculding the newer SonicWALL NSA Series of appliances and the older SonicWALL PRO 1260 Secure Switch devices. Progent's CISSP Premier consultants, CISM Certified security engineers, and CISA Certified IS security audit specialists can show you how to design an end-to-end network protection strategy, including documented policies, and design protection into your corporate practices.

Windows 10 Trusted Boot Online Help
Microsoft Certified Expert Technical Consultant for Microsoft Windows 10 Migration Tampa

Progent's Microsoft-certified consultants can assist organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from any earlier version of Windows. Remote and onsite evaluation and migration services for Windows 10 offered by Progent's consultants include Return on Investment analysis, project coordination, application and driver compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud and hybrid solutions, mobile device management, teleworker connectivity, security and compliance, automated provisioning and management, infrastructure optimization, Wi-Fi support, disaster recovery planning, webinar training for IT support staff and end users, and post-migration Call Center support services.

Exchange 2003 Server Upgrade Outsourcing
Exchange Server 2003 Upgrade Online Consulting in San Francisco, San Jose, Sacramento

Progent's Microsoft certified support team can show you how to define and deploy a smooth in-place Exchange Server 2003 upgrade strategy that minimizes productivity disruption, simplifies long-term support requirements, and makes your Exchange 2003 Server easy to manage. For complicated multi-server or multi-site migrations, Progent offers the background to complete your project rapidly and affordably. Progent's Microsoft Exchange Server 2003 support, troubleshooting, and design offerings include expertise with the configuration of third-party enhancements of Microsoft Exchange 2003 Server that are in keeping with your business goals.

Microsoft Dynamics GP ERP IT Services
Computer Consultants Woodcliff Lake, NJ

Key characteristics of Dynamics GP/Great Plains software include a modular structure that lets you buy only the components you require, a standards-based foundation built on Microsoft technologies to protect your investment and offer a tightly integrated environment, advanced reporting capabilities that permit you to track all activities, revenues and expenses and sales trends, compatibility with Microsoft Office to speed access to business data, the capability to process information from virtually any database or desktop application into Microsoft GP, and an open architecture that makes it easy to create specialized programs. Progent can help you set up and support a reliable, secure server and communications network to support Microsoft Dynamics GP, and can offer experienced GP consultants to show you how to turn the powerful features of Microsoft Dynamics GP accounting into a high-value business management solution.

Macintosh OS X Technical Support Services
Apple OS X Tiger Remote Support Services

Progent's consultants offer Mac users a range of services such as desktop support, Apple macOS and OS X expertise, Mac integration with Windows environments, Microsoft Entourage and Exchange Server expertise, network protection services, and one-on-one education. Progent can help businesses to migrate to macOS from Mac OS X or earlier editions of Mac OS X and Progent can offer expertise with macOS and Mac OS X applications. Progent can also assist your business with iPhone integration and iPad management, or moving to iCloud. For business networks built solely on macOS or OS X or for networks with a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the complexity of designing, configuring and maintaining a network environment that is available, secure, efficient and aligned with your organization's objectives.

IT asset documentation management Specialist
ProSight SSL management Consulting Services in Woodcliff Lake, NJ

Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate as much as 50% of the time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it.