Desktop Consulting and Support Services
Full-Service Help Desk Outsourcing
Additional Topics of Interest
Microsoft Network Design and Configuration
Contractor Microsoft Office 2000
Progent’s IT outsourcing services offer affordable computer support for small businesses. Whether it includes designing network architecture, creating an internal Help Desk or using an outside one, deploying an updated e-mail system, monitoring your system, or developing an on-line business application, outsourcing your network engineering services can contain costs and minimize uncertainties, allowing network service expenses to grow in a more linear and controlled manner than is feasible by building up a large, knowledgeable in-house network support staff. Progent’s Outsourcing White Paper and flyers tell you how Progent can help you build a secure and robust system architecture for your vital business software powered by Microsoft Windows such as Office XP, Microsoft Office 2003, and Microsoft Office 2000.
Immediate Professional Windows Server Essentials Upgrade
Windows Server Essentials and SQL Server Consult
Microsoft Windows Server Essentials is an affordable, versatile OS that allows small businesses to transition from the older physical on-premises datacenter to the modern hybrid computing paradigm that includes on-premises and cloud-based resources. Progent's Microsoft-certified consultants can provide cost-effective remote consulting and troubleshooting services for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to evaluate the potential business advantages of moving to WS 2012 R2 and implementing a hybrid local/cloud-based design for your computing ecosystem. Progent can provide comprehensive project management support to help you design and execute a smooth move to Windows Server 2012 R2 Essentials, Microsoft 365, and other Microsoft Online platforms and services. Progent can also provide as-needed consulting help, technical support, and training.
24 Hour Progent Management Network Solutions
Outsourced IT Management Services Progent Management
Progent's management team consists of industry professionals with decades of experience delivering network consulting services, troubleshooting, and strategic IT planning to businesses ranging in size from startups to global enterprises. Great support requires great personnel, and Progent is proud to have assembled a management staff that can provide customers with the top service value available anywhere.
SQL Server 2012 Performance Tuning Computer Consultant
SQL Server 2012 AlwaysOn Outsourcing
Progent can provide the expertise of Microsoft-certified consultants as well as seasoned database application developers, DBAs, project managers, network infrastructure architects, business continuity planning specialists, and security consultants to assist your business to assess the potential advantages of SQL Server 2012 for your business, set up test systems at your site or at Progent's test lab, plan and carry out a smooth transition to SQL Server 2012 from earlier releases of SQL Server or from legacy database solutions, and define a cost-effective and safe IT infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012.
On-site Support Windows 2012 R2
Support and Help Windows Server 2012R2 Live Migration
Progent's Microsoft-certified consultants can help you to assess the business value of Windows Server 2012 R2 for your organization, create test environments and migration strategies, tune your network for local, multi-location, cloud-based, and hybrid datacenters, educate your IT support team, develop a corporate-wide security strategy, automate network management, assist with application development, and build and validate a disaster recovery/business continuity plan.
Smartphone Online Support
802.11ac Planning Setup and Support
Progent’s Wireless Consulting Services offer a convenient, economical way for businesses of any size to deploy, manage and repair advanced wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to plan and install hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For wireless email and online business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
500 Router Support Outsourcing
ISR Router Integration Services
Cisco has developed a full product line of routers that includes appliances designed to provide the security, bandwidth, and reliability demanded by customers ranging from small offices to global enterprises and ISPs. Cisco routers include support for redundancy, transparent failover, and backup power for improved reliability and system uptime. Progent can help you choose and configure Cisco routers to establish a reliable foundation for your IT system and to make it easy to grow as you support new users, start new offices, install new services, extend your network to customers and partners, and manage an increasingly mobile workforce. Progent offers expertise in a range of routers powered by Cisco's IOS platform, including the Cisco 800 family of small office VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, CRS Carrier Routing System for core Networks, plus older 2500 and 2700 Routers.
Microsoft 365 Migration Outsourced IT Services
Office 2016 Consultancy Services Company
Progent's certified Office and Microsoft 365 experts can assist companies of any size to incorporate Microsoft Office desktop and Microsoft 365 applications including Office Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Project and Publisher into a seamless productivity solution that offers fast ROI and enables improved business outcomes. Progent can assist your company to interface Office or Microsoft 365 apps with each other and with additional key Microsoft technologies such as SharePoint, Microsoft Exchange Server and Microsoft SQL Server deployed on-premises or in the cloud. Progent can also help you to fix compatibility problems with different releases of Office and offers customized online instruction to individuals or teams.
MCSE Expert Certified SCSM 2016 Professionals
SCDPM 2016 Remote Troubleshooting
Small to mid-sized businesses can now enjoy all the advantages of System Center Operations Manager 2007 and in addition have quick access to Progent’s Microsoft and Cisco Premier network support professionals. With Progent's affordably priced network support packages, small and midsize businesses can select a simple System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing package. Progent supports Microsoft System Center Operations Manager to offer small business networks enterprise-class reliability, security, and productivity.
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Integration SPA500 Series IP Phone
IP Telephony IT Consultant
Progent's CCIE-certified network infrastructure consultants can provide advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can help you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.
CISSP Certified Security Engineers
CISSP-ISSAP Security Technology Professional
Progent's CISSP-premier cybersecurity experts can help businesses of any size with any aspect of information system security. Progent can help implement efficient cybersecurity systems that guard a small office from advanced threats or Progent can plan, deploy, and manage a comprehensive security environment for hybrid networks that support local, remote, and mobile users sharing network resources distributed across multiple physical sites and various clouds.
Consulting Colocation
Immediate Security Consultant Active Directory
For large organizations, Progent can supplement internal IT staffs by offering extensive background in supporting key Microsoft and Cisco products. Progent's certified professionals can provide Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint experience, and Microsoft SQL Server help. For the nationwide or worldwide businesses with branch offices, Progent can perform as a seamless nearby extension of enterprise network management. Progent’s enterprise support services include company-wide security, online branch office support, system architecture, Sarbanes Oxley compliance, project planning, and world-class support for multi-site office environments based on Enterprise Windows 2003. Progent can provide on-site engineers and technicians to assist with a campus relocation or branch move, or a system designer to help with setting up or utilizing an Internet Data Center or Hosting Facility.
Consulting Microsoft Access RDP
Microsoft Access desktop Development Group
Progent offers cost-effective online consulting services for all releases of Office Access including Access desktop and Access Web App and can provide expert help for Access application programming, database migration, performance tuning, BI reporting, and maintenance. Progent also offers custom webinar training for Office Access development and database management.
PIX Firewall Online Consulting
Immediate Cisco PIX 500 Firewall Migration Support and Help
Cisco's PIX Series firewalls have been discontinued and Cisco may no longer offer support these devices. Progent still offers consulting assistance for Cisco's PIX Series firewalls to help you with maintenance and Progent can also help you determine if you should move up to more current firewall technology from Cisco. Progent's Cisco technology specialists can help your company plan and carry out a smooth migration to Cisco ASA 5500-X firewalls based on leading practices.
Information Technology Consulting Symantec VelociRaptor
Protecting Symantec Firewall
Progent's Symantec consultants can help you support discontinued Symantec firewall and VPN appliances including the Symantec Raptor and Symantec VelociRaptor line or help you migrate to current firewall/VPN solutions. Progent can also help you design and implement a complete security plan that can incorporate firewall/VPN appliances and software, managed security and network defense services, server and application monitoring products, and documented policies and enforcement procedures. Progent has the skill to be your one-stop resource for continuing technical help, administration, education, and security expertise.
SQL Server Support and Help
Online Technical Support Microsoft SQL Server 2012
Progent’s Microsoft certified consultants can provide small and medium size companies expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis platform that opens the door to the speedy creation of advanced business programs that can give your company a competitive edge. SQL Server provides core support for XML and the ability to query across the Internet and beyond the corporate firewall. In addition to providing expertise, maintenance and troubleshooting services, Progent’s SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your information network. Progent can also help you upgrade from older editions of SQL Server to SQL Server 2005.
Consultant ProSight Email Spoofing Protection
Email White Lists Consultant Services
Progent's ProSight Email Guard uses the services and infrastructure of leading information security companies to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter.
Teleworker Security Remote Support
Offsite Workers Endpoint Security Online Support
Progent can assist small and mid-size businesses to configure network security defense solutions and provide cleanup services for teleworkers.
SharePoint 2019 Migration Computer Consultants
Help and Support SharePoint 2019 Hybrid
Progent's certified SharePoint 2019 and SharePoint Online experts offer economical remote and onsite expertise, application development, and debugging services for businesses of any size who want to upgrade to SharePoint Server 2019 or SharePoint Online from older versions of SharePoint. Progent can assist you design and execute an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates onsite and cloud resources into a cohesive intranet system.
Email Polymorphic Virus Protection Consultant
ProSight Spam Filtering Services
Progent's ProSight Email Guard solution uses the services and infrastructure of top information security vendors to provide centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's ProSight Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall.
Smartphone Engineer
Consultant Blackberry
Progent’s professionals provide experience in a variety of technologies related to mobile connectivity including system infrastructure, Activesync, wireless protection, mobile email, Microsoft Windows Mobile, RIM Blackberry, and wireless software development. Progent's Microsoft certified consultants can save your business work and expense by using their wireless background to show you how to choose and configure mobile networking solutions that fit the needs of your company. Progent can also optimize your IT infrastructure so that mobile data devices perform better.
24-7 Antivirus Support and Integration
Anti-Virus Technology Consulting
Email Guard by Postini provides continually upgraded spam and virus blocking, data filtering, and protection from e-mail-borne directory harvesting and denial of service attacks. Progent is a Postini aggregator and support specialist. If your business is too small to qualify for a standard Postini license, you can still get the use of Postini’s Perimeter Manager services via Progent’s E-Mail Guard antispam and antivirus aggregation offering. Progent’s certified email security consultants can help you create an email security plan that incorporates anti-spam and antivirus technologies and policies.
Setup and Support Forefront Threat Management Gateway
Microsoft Forefront TMG 2010 On-site Technical Support
Microsoft Forefront TMG 2010 is based on the powerful security technologies of ISA Server and provides a easily administered web gateway that acts as a single-server platform for a variety of security features such as an multi-layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, VPN control, plus HTTP and HTTPS inspection. Forefront Threat Management Gateway 2010 includes comprehensive web security logging and reporting capabilities, permits custom reporting powered by SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be deployed as a virtual server to lower expenses and enhance availability. Progent's Microsoft-certified consultants can help your company to design and execute pilot and production deployments; interface Forefront TMG 2010 with Windows 2008 R2, Active Directory, SQL Server, Exchange Server 2010, and Microsoft SharePoint 2010; set up Forefront TMG 2010 to run on a virtual machine with Windows Hyper-V; and provide ongoing support and troubleshooting. Progent can also help you to migrate economically to Microsoft Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.
VPN Support
VPN IT Services
Cisco's security and offsite access technology for small organizations provide a complete range of easy-to-administer security solutions to help protect your local and remote information system. Cisco's Virtual Private Network product family features switches, firewalls, intrusion detection systems and VPN appliances. Progent's professional staff of consultants includes field-proven specialists with Cisco's CCIE and CCNP certifications who are able to assist your business to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and additional Cisco security solutions that align best with your business objectives.
Juniper SSG140 Router Cybersecurity Organizations
Juniper SSG320M Router Network Intrusion Penetration Testing
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Private Cloud Hosting for Virtual Data Centers Consultants
Engineer ProSight Hosting for Virtual Servers
Progent's ProSight Virtual hosting services offer small companies a range of advantages including reduced capital expenditures, reductions in operational costs, improved executive focus, world-class protection, enhanced fault tolerance, and regulatory compliance.
WLAN controller Consultant
Support and Integration 3504 wireless controller
Cisco's Catalyst family of wireless controllers simplify the administration of Wi-Fi networks by unifying the provisioning and control of wireless APs, tuning Wi-Fi performance by limiting the effect of RF congestion, enhancing wireless availability with fast failover, and strengthening data security by identifying cyber threats and analyzing traffic content according to user class and location. Progent can assist your business to configure Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of all sizes. Progent can help you to administer and debug your current Cisco-based Wi-Fi environment or carry out an efficient migration to Cisco's latest Wi-Fi controller technology.
Windows and Linux Consultant Services
Network Consultants Windows and Linux
If your business computer system mixes Linux platforms with Microsoft Windows, Progent can assist you to incorporate your computers into a unified network that allows all your operating systems to coexist for easy administration, seamless information exchange, high dependability, superior performance, and tight protection. Progent's Linux and MS Windows integration assistance services include IT infrastructure integration and service, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, remote network help and troubleshooting, on-site technical support, and Helpdesk outsourcing.
Windows Server 2019 Hybrid Configuration Professionals
Windows Server 2019 Virtual Machine Support and Help
Progent's Windows Server 2019 disaster recovery/business continuity planning experts can assist your organization to design a DR/BC system built around Microsoft's cloud-tested Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Immediate Remote Workforce IP Voice Setup and Support
Telecommuter VoIP IT Consultant
Progent can assist small and medium-size organizations to configure IP voice solutions to give their at-home employees the benefit of virtual extensions of the corporate phone system.
64-bit Processing Consultant Services
64-bit Processing Consulting Services
Progent’s Microsoft-certified consultants can help your organization to enhance your application servers and/or desktops from 32 bits to 64 bits. Progent can assist your company to understand the costs and advantages of migrating to 64-bit computing, plan an efficient upgrade strategy that minimizes operational disruptions, and provide economical, professional online support to assist you to install 64-bit software and application programs on your existing computers.
VoIP Phones Online Support
Help and Support IP Communications
Progent's Cisco-certified VoIP phone and video IP phone consultants can help your business to configure, maintain, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all models of Cisco's IP phones from legacy VoIP devices to the latest HD media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Unified CM, originally named CallManager, or with Unified Communications Manager Express (CME) to create a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified Communications Manager apps that include Unified Communications Manager IM and Presence Jabber, Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact center. Progent's consultants can provide support with all aspects of Cisco IP Phone integration including designing dial plans, setting up SIP gateways, deploying Cisco ISR routers with CUBE VoIP networking support, and creating UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.
Firewall patch management Consult
Consultants Endpoint patch management
Progent's support services for patch management offer businesses of any size a flexible and affordable solution for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your servers, endpoints printers, infrastructure appliances like switches and wireless access points, and Internet-of-Things (IoT) devices like alarms and health monitors.
Design FRx Reports
Programming Firms SSAS
Progent offers online and onsite consulting to assist your organization with any facet of BI reporting from troubleshooting or enhancing applications to designing and implementing a comprehensive BI environment. Progent's management reporting consultants can assist your company to maintain your current BI environment, assist you to upgrade reports from a legacy reporting product to a modern solution, and deliver as-needed remote training tailored to your individual needs. Progent’s business reporting and analytics consultants can provide expertise in all popular BI reporting and visualization tools such as Microsoft's SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools including Power Pivot and Power View, and Report Designer.
Proxim Consulting
802.11ax Management Outsourcing
Progent's Wireless Consulting Services provide a fast, economical option for businesses of all sizes to configure, manage and troubleshoot cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to design and deploy hardware such as Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile messaging and online applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
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