Progent provides national online help and troubleshooting services for businesses that run macOS and OS X environments or whose IT systems include a mix of Apple Mac and Microsoft Windows technology. Progent's experts offer Mac users a range of services such as desktop support, upgrading to the latest version of macOS from earlier versions of Apple macOS or OS X, plus expertise with Mac application software. Progent's specialists in Apple technology can also help you with iPhone and Apple iPad support, or moving to iCloud services. Remote network consulting offers maximum leverage for your information technology dollar by extending client productivity and shortening the hours billed for network repair services. Advanced remote access utilities and skilled service specialists and consultants allow Progent to solve the majority of IT problems without wasting time and expense by going to your site. In the vast majority of cases your network issues can be remediated over the phone or through a mix of phone support and online connectivity. Progent can put you in touch with Cisco CCIE network experts and CISA certified security professionals to help you with the most difficult system issues.
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of real-world professional experience, in the trenches of network service, executing a wide range of technical projects for a large mix of businesses. Every Progent support professional shares a proven set of personal best practices that are combined into company-wide best practices standards that Progent instills in its consulting team. This guarantees that you get not only expert IT help, but also a consultant with proven approaches for applying computer knowledge to repair real-world network problems quickly.
Progent can provide one-on-one education customized for people who want to broaden their understanding of the Apple macOS and OS X platform, Apple Mac computers, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also offers specialized group or individual online classes for macOS and Mac OS X application software.
For Windows desktop and application virtualization, Progent offers the support of a Citrix XenDesktop consultant who can help your company to plan a XenDesktop solution that improves the strategic value of your IT network; integrate XenDesktop software with your physical and virtual servers, end-user devices, and printers; migrate your existing virtual desktop software to current versions of XenDesktop; and provide advanced online troubleshooting. Progent can also train your IT staff to adhere to best practices to manage XenDesktop efficiently.
If you are a network consultant with technical support experience, joining Progent and helping our clients will enhance your skills via collaboration with our staff of motivated, high-output consultants. Progent's focus on providing IT expertise and computer support to small and midsize businesses will give you the chance to work in depth with business leaders and add tangibly to the growth of exciting organizations. In addition, Our virtual office network provides the most advanced technology for off-site service and wireless connectivity to help you to come up with speedy fixes when you take on business-critical issues.
Progent uses an enterprise-class service reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or local service firms who provide minimal documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports transmitted by each consultant to every customer. The discipline of detailing and archiving service activity results in more efficient service and eliminates a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
SQL Server 2016 offers major enhancements in speed, scale, security and compliance, uptime, mobile computing support, and built-in BI. Innovations include PolyBase for processing structured and unstructured databases simultaneously for data warehousing, Jason support, Row-level Security, Mobile Reports, and seamless control over local and cloud resources. Progent's Microsoft-certified consultants can provide remote and onsite support to help businesses of all sizes to implement, manage or troubleshoot any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other key Microsoft technologies such as Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).
Progent's Palo Alto Networks firewall experts can help you select, deploy, and manage Palo Alto Networks firewall appliances to provide a next-generation security environment that spans your data center and cloud-based assets and protects all users anywhere with any device.
Progent offers businesses of any size enterprise-class network remote or on-premises consulting services for networks based on Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier network consulting experts also offer security expertise for companies ranging from the small office to the worldwide enterprise.
DoubleTake/Carbonite Software publishes a family of products designed to deliver small businesses a variety of cost-effective solutions for backing up and restoring business-critical workloads including Exchange Server, SQL, Blackberry, and Microsoft SharePoint. Progentís business continuity planning consultants have in-depth backgrounds incorporating DoubleTake/Carbonite technology into small company information systems to achieve an advanced level of availability and business continuity capability at an affordable price.
Progent's seasoned group of IT consultants and subject matter experts have extensive experience providing remote and on-premises assistance for organizations of any size who need to incorporate Android phones into their information systems so that users can be productive while on the go. Progent offers the range of know-how to solve network issues that span multiple manufacturers and that entail a combination of older and up-to-date information technology. Progent provides affordable online consulting to help you with any stage of planning, implementing, managing and maintaining your BYOD environment. Progent can provide as-needed technical support to assist you to resolve especially challenging technical problems, or Progent can provide comprehensive project management support to help you finish major network projects on schedule and on budget. Progent can help with on-premises, cloud-centric, or hybrid network environments and offers expertise with all major operating systems, applications, management tools and network infrastructure. Progent also can provide customized group or individual training to help you manage and use Android phones and tablets to maximize their business value.
Progent is a leading innovator in cost-effectively delivering enterprise-class IT support to small businesses. Progent's success in handling the network service requirements of the historically underserviced small business market is the cumulative outcome of key technical and process breakthroughs that have removed a great deal of the conventional expenses out of managing IT service, added unmatched technical skill into the support mechanism, and dramatically accelerated the repair process.
Progent offers small and mid-size businesses expert support for Intrusion Protection Systems and IPsec VPN technology from leading firewall and VPN security vendors including WatchGuard, Juniper Networks, and Symantec. Progent can show you how to design a detailed security plan and select appropriate products from a variety of suppliers to support your security goals while sticking within your budget restraints.
Progent's UNIX family consulting services provide small companies and software developers assistance with administering and maintaining UNIX, Linux or Solaris environments that operate with Microsoft-based networks. Progent can give your business access to UNIX consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISM certification. This broad array of experience provides you with a convenient single source to help you build and manage a secure and reliable cross-platform connectivity and communications solution that supports UNIX and Microsoft interoperability by combining MS Windows with major versions of UNIX including Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware.
Progent can provide the support of CISM Certified security professionals. The Certified Information Security Manager (CISM) committee defines the basic capabilities and worldwide standards of performance that information security professionals are expected to master. It gives business management the confidence that consultants who have qualified for their CISM certification have the background and knowledge to provide effective security administration and consulting consulting.
Progentís Microsoft certified experts provide small and medium size businesses enterprise-class consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to deliver critical applications quickly and reliably to specified workers, lower product expense and stay compliant by understanding usage profiles, enhance Windows security by improving your knowledge of weak points and by installing critical patches, manage your mobile workforce through industry standards independent of connection or geography, and reduce operational costs by efficiently utilizing the management capabilities built into Windows. Progentís SMS consulting professionals can show you how to use SMS effectively for automated software and application deployment, security patch control, and asset monitoring management including software and appliance inventory.
Cisco offers a full product line of routers including routers designed to provide the protection, bandwidth, and reliability demanded by organizations from small offices to worldwide enterprises and service providers. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved fault tolerance and system availability. Progent can help you choose and integrate Cisco routers to build a reliable infrastructure for your IT system and to make it economical to expand as you add new users, start new offices, install new services, open your network to customers and partners, and support a more mobile workforce. Progent can provide help with a variety of routers based on Cisco's IOS platform, including the Cisco 800 series of small office VPN routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for core Networks, as well as older 3600 and 3700 Series Routers.
Progent's certified Microsoft Office Word and Office 365 Word consultants offer a broad range of affordable online consulting services to help you to manage and troubleshoot your legacy Microsoft Word solution or assist you to migrate to a newer release of Office Word. Services available from Progent's Word experts include VBA software development, isolating and resolving compatibility issues between various versions of Word, integrating Office Word with other Microsoft Office applications like Excel and Outlook or with third-party data sources and plug-ins,network optimization for dependable. reliable cloud access, security consulting, smart phone and tablet synchronization, and remote training classes customized for your special requirements.
Progent's certified consultants can assist you to evaluate the advantages of Windows Server 2012 R2 for your organization, develop test systems and migration plans, optimize your network infrastructure for on-premises, multi-location, cloud-based, and hybrid datacenters, train your IT management team, create a corporate-wide security plan, automate network management, assist with creating applications, and build and test a disaster recovery/business continuity plan.
Progent's Citrix-authorized engineers can help your company to evaluate the business benefits of XenServer as well as other Citrix platforms, and can assist your IT organization to plan, test, implement, troubleshoot, and maintain a Citrix XenServer solution. Progent can also assess your existing XenServer environment and show you how to enhance consolidation, responsiveness, security and compliance, uptime, and recoverability.
Progent's Solaris platform support services provide small businesses and developers help with managing and maintaining Solaris environments that run with Microsoft-based networks. Progent can give your business access to Solaris consultants, support professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This broad array of expertise provides you with an easy single source to show you how to create and maintain a protected and reliable mixed-platform connectivity and communications infrastructure that allows Solaris and Microsoft interoperability by combining Windows with major versions of UNIX including Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or leading Linux derivatives such as RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Progent can help you to configure Cisco Wi-Fi controllers to manage Wi-Fi networks of all sizes. Progent can help you to administer and troubleshoot your existing Cisco Wi-Fi environment or implement an efficient transition to Cisco's latest wireless controller technology. Progent can provide expertise for physical and software-only wireless controllers and can assist you to decide which type makes sense for your Wi-Fi environment. For 802.11ac Wave 2 wireless controllers, Progent offers Cisco 3504 wireless controller expertise, Cisco 5520 Wi-Fi controller expertise, and Cisco 8540 wireless controller support.
NetDocuments (NetDocs) is a leading cloud-based document management system built specifically for the legal profession. Progent offers remote access to NetDocuments consultants to help your law firm to plan, configure, manage, optimize, or troubleshoot a document management system solution powered by NetDocs.
Progent's CCIE-certified network infrastructure experts can provide advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can assist you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.
Progent's Microsoft-certified consultants offer in-depth expertise in deploying, managing and troubleshooting any edition of Project, Microsoft Project Server, and Microsoft Project Online and can provide a broad range of cost-effective remote consulting services following proven best practices to assist organizations of any size to get all the advantages of this leading project management solution. Support services available from Progent include solution planning, installation and upgrades, strategies for secure collaboration among onsite and offsite users, network optimization, and specialized webinar training.
Progent can assist you with any phase of Azure cloud migration including needs analysis, readiness evaluation, system design, pilot testing, implementation, automated administration, performance optimization, software license controls, disaster recovery preparedness, security planning, and compliance assessment. Progent can assist you to configure and troubleshoot firewall appliances and VPN connections so that your clients can securely connect to Azure services, and Progent's Microsoft-certified consultants can assist you integrate key Microsoft platforms to work in the cloud including Microsoft Windows Server, Exchange, SQL Server and Skype for Business. Progent can also help you to create a hybrid cloud environment that transparently integrates physical datacenters with Azure services.
Progent can help your organization to prepare for, implement, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade efficiently to SCCM 2012 from an older device and application management platform or help you to enhance your current SCCM 2012 ecosystem to support your changing business requirements. Also, Progent can help you to build an infrastructure that takes full advantage of SCCM by delivering advanced consulting support for related Microsoft technologies such as ADDS, SQL SSRS, and IIS.
Progent can provide affordable remote support for all releases of Microsoft Access including Access desktop and Access Web App and offers advanced assistance for application programming, database conversion, performance tuning, BI reporting, and troubleshooting. Progent also can provide custom webinar classes for Access programming and DBA services.
Progent's certified professionals can assist you to assess the advantages of Windows Server 2012 R2 for your organization, develop pilot environments and migration plans, tune your infrastructure for local, multi-location, private or public cloud-based, and hybrid environments, train your IT management staff, create a corporate-wide security plan, automate IT administration, help with creating applications, and build and validate a DR/BC plan.
Progent's Microsoft-certified consultants can provide remote or in-person support to help companies of any size to plan, implement, manage, and troubleshoot a backup-and-restore system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to upgrade from earlier versions of SCDPM or from another backup/recovery system, and Progent can integrate your Data Protection Manager implementation for on premises, cloud-based, or hybrid environments. Progent offers as-needed support for resolving especially challenging problems, or comprehensive project management support. Progent's consultants can also assist you to design SCDPM 2012 into an enterprise-class disaster recovery strategy.
Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating crucial sales activities such as listings, orders, payments, fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales processes, merchants can expand their reach, reduce their operating costs, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring so you can shorten development time and expedite your ROI.
Progentís Microsoft-expert consultants can help your organization to enhance your servers and/or workstations from 32 to 64 bits. Progent can help your company to calculate the risks and advantages of migrating to 64-bit computing, plan an efficient migration strategy that reduces operational disruptions, and offer inexpensive, expert online support to assist you to install 64-bit operating systems and application software on your existing computers.
Progent provides expertise for security auditing software including LANguard from GFI for running a set of automatic network testing scans to uncover possible security gaps. Progent has extensive knowledge of security auditing tools and can help you to understand testing reports and react effectively. Progent can show you how to build security into your company processes, configure auditing tools, define and deploy a secure network architecture, and suggest policies to maximize the security of your network. Progent's security consultants are able to assist you to configure a firewall, design safe remote connectivity to email and business applications, and install VPN. Progent's certified security consultants can test the security of web applications and can provide comprehensive information security assessments of company-wide security to validate your organization's compliance with recognized industry security standards such as FISMA, NIST, and ISO.
Progent's seasoned solution designers and software developers can assist your business to create enhancements to Microsoft GP/Great Plains that address the special needs of your business while retaining the benefits of Windows integration and connectivity. Progent can also offer expertise with a variety of software development tools that can be used to build user-interface and data integrations with Microsoft GP/Great Plains. These integration tools include Dexterity, Modifier with VBA, Visual Studio Tools for Microsoft Dynamics GP, Extender, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.
Progent offers the guidance of a CRISC-certified risk management expert to assist you to plan and deploy an enterprise risk management solution based on leading practices promoted by CRISC and crafted to align with your company's risk appetite, business objectives, and IT budget.
Application Publishing with Internet Security and Acceleration Server 2006 allows greater protection of intranet resources while supporting enhanced efficiency by making these applications accessible to authorized remote users. Internet Security and Acceleration Server 2006 can guard business applications, services, and data throughout all network layers with stateful packet inspection and comprehensive publishing wizards. Progent's Microsoft-expert ISA Server 2006 consultants can help you plan, install, set up, and support Internet Security and Acceleration Server 2006 on your system so that your business benefits from a smart and economical combination of protection, productivity, and performance.
Windows Enterprise Directory demands significant field experience to configure optimally across an enterprise. Progentís Microsoft Premier engineers are skilled in planning, deploying, and maintaining sophisticated Microsoft Enterprise AD installations. Progentís fields of expertise with Windows Server Active Directory include replication problems, multi-domain partition design, correcting corrupted Active Directory objects, dealing with residual beta version configuration objects in online AD environments, and repair of failed configurations of Active Directory and AD-integrated programs.
Progent can assist your company to plan and implement an efficient transition from a Solaris-based information system to a network based on Microsoft Windows and capable of running Microsoft's powerful office productivity products, business applications, and software development tools. Progent's Sun Solaris, Windows and Cisco consultants and software development experts can help you preserve your data and minimize business discontinuity by developing an effective migration plan that preserves your existing investments in Solaris application and infrastructure. UNIX-to-Windows transition support services offered by Progent include analysis of current infrastructure, transition strategy and validation, Microsoft Exchange migration expertise, information and application software migration, and server and mass storage transition and consolidation.
Progent's Microsoft-certified consultants can help you plan, document, implement, administer, and repair a network-wide move to 64-bit server and client operating systems and applications. Progent can help you pilot your 64-bit environment to verify that it handles all of the important 32-bit programs that you want to keep as well as the latest 64-bit editions of software you wish to run.
E-Mail Guard represents a complete solution for defending against spam and viruses. E-Mail Guard handles the security and management of corporate email by offering continually updated spam and virus blocking, policy administration, content testing, and protection against email-borne DHA and DDoS attacks. E-Mail Guard also features tracking, administration and reporting utilities plus outbound email testing to let you repair your email environment and specify and regulate corporate email policy.
Progent's certified Wi-Fi consultants can help you to assess the benefits of adopting Cisco Wi-Fi controllers to manage Wi-Fi networks of any scale. Progent can help you to support and troubleshoot your current Wi-Fi environment or help you design and carry out an efficient transition from legacy wireless controllers to modern solutions.
Progent's UNIX platform support experts provide small and mid-size businesses and software developers assistance with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent can give your business contact with UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This wide range of expertise provides you with an easy one-stop consulting firm to help you create and manage a secure and reliable mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating MS Windows with major versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO, and SGI/Irix or leading Linux derivatives such as RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.
Progent can assist companies of all sizes to move any part of their computing infrastructure to the Microsoft Azure cloud. This can streamline network administration and reduce hardware investments. Microsoft Azure offers a comprehensive library of cloud services and Progent can assist you to evaluate the advantages and limitations of various cloud computing architectures you can use with Azure. Progent can show you how to administer cloud-resident or hybrid cloud and local applications and resources and ensure that you avoid the typical mistakes small organizations make when moving to the cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage user identity with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also help you to prepare perimeter firewalls and IPsec VPN tunnels and to integrate Apple iOS devices and Android handhelds.
Microsoft supports seamless hybrid ecosystems that combine Office 365 and local Exchange deployments. This permits you to have certain mailboxes hosted on your corporate datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can help your organization with any phase of designing, integrating and troubleshooting your hybrid Office 365 Exchange Online solution. Progent's Exchange specialists can provide occasional expertise to help you through challenging technical issues and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange solution is successfully completed on schedule and within budget.
Award Winning Remote Technical Support Service Desk Sharing
Progent's certified security staff can show you how to secure your Mac environment through professional services such as performing security tests, clean up after virus and denial of service attacks, configuring firewalls, integrating secure off-site and mobile connectivity, deploying monitoring programs for defense against viruses, spam, and malware, and developing a company-wide security strategy adapted for the particular objectives of your corporate network.
Progent's Computer Help Desk Outsourcing Support Services for desktop technical support are intended especially for small businesses who need fast access to a Help Desk Service Center with expert phone support and full escalation capability but who have to operate within a restricted IT budget. Key features of Progent's Help Desk Outsourcing Services include: Helpdesk Support, Optional Remote Access Provisioning, System Assessment, Problem Escalation, Virtual Help Desk Services, By-the-Minute Billing, and Help Desk Applications Recommendation and Integration.
Progent offers affordable remote assistance to assist you to design, deploy, and troubleshoot any aspect of your iOS and Windows integration efforts and is available for short-term jobs to help you get past occasional technical bottlenecks or long-term engagements to help you complete business-critical initiatives on time and within budget. Progent has experience in local, cloud-based, or hybrid networks and can help you build or support a resilient, secure and scalable network infrastructure that aligns with your computing model. Progent can also provide remote or on-premises training for individuals or groups to show you how to manage and use your iPhones and iPads in a secure, team-oriented environment that maximizes the strategic value of your information system.
Years of experience delivering Microsoft expertise and Cisco technology consulting has allowed Progent to build an unmatched capability for supporting branch offices that need network service with the flexibility common to with small companies but which includes professional communications, complete documentation, and adherence to enterprise IT standards. If your enterprise maintains a branch office located anywhere in California or any area served by Progent's consultants, Progent can provide a wide range of in-person and on-line IT consulting services and system architecture expertise.
Progent is one of the most expert information technology support firms for integrating email and messaging solutions powered by Microsoft Exchange 2000. Progent is skilled in helping small and mid-size companies derive all the benefits of Exchange 2000 for typical scenarios including updating from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 Server support.
Progent's Cisco-certified CCIE experts can help organization to configure, manage, upgrade, tune and debug Cisco Catalyst switches. Progent can also help your business to harden the security of Catalyst switches and migrate smoothly from outdated switches to modern models.
Progent can assist you in all phases of your upgrade to Exchange 2016 such as designing HA infrastructure for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; specifying storage capacity required for your virtual machines (VMs), databases and logs; setting up hardware load balancing for fault-tolerant CAS services; planning, configuring and testing Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; providing client remediation with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Progent's Microsoft-certified engineers provide computer support and IT consulting services for Microsoft Exchange 2003 Server, Windows 2003 Server, and for the entire family of Microsoft server platforms. Progent's upgrade, integration, management, and support services for Microsoft Exchange 2003 Server include system design, installation, project management, local and off-site technical support, Help Desk outsourcing, expert security evaluation, and comprehensive IT outsourcing.