If your Help Desk is unable to keep pace with your customers' demands, or if you want to focus your Help Desk more towards solving problems rather than simply tracking them, Progent's Help Desk Consulting Services can deliver a effective, budget-friendly solution.

Progent offers three ways to help mid-size and large businesses create a cost-effective and productive in-house Help Desk.

1. Consulting: Progent's consulting services include ROI analysis, process analysis and improvement, management reporting, training, and documentation. Progent's Help Desk Consulting services cover these areas:

  • Analyzing, auditing, upgrading and creating Help Desk processes and procedures
  • Evaluating and training internal staff
  • Consultation with Help Desk management concerning software selection and options for outsourcing Help Desk staff
  • Documenting procedures for new processes so you can sustain and build on improvements

2. Software Selection and Deployment: A variety of high-quality Help Desk software is available, but products may cost too much, lack key features, or align poorly with your organization's business goals or corporate culture. Progent has the experience to help you choose a solution that's right for your company. Progent can also help you deploy Help Desk software and integrate it into your IT infrastructure.

3. Staffing: Some clients prefer to outsource Help Desk resources rather than hire them. Other clients require temporary assistance to augment existing staff or fill gaps during employee absences. Unfortunately, not all outsourcing channels provide the quality and reliability your customers demand. Progent's Help Desk Staffing Service is designed to deliver quality personnel by selecting results-oriented individuals trained to use proven techniques to interact with clients and solve problems. In addition, Progent's on-going education programs keep Help Desk specialists up to date on the latest technology. As a result, Progent can provide people who resolve your customers' problems rather than merely answer the phone.

Why Choose Progent?
Progent offers an array of advantages over competing Help Desk services:

  1. One Stop, Full Service: Progent is a Microsoft Certified Partner offering consulting in all aspects of Help Desk services including management, process improvement, staffing, automation, and positioning within the company. Progent addresses qualitative support as well as quantitative analysis and performance improvement. Progent's focus is on giving the Help Desk a positive image as a solid contributor to company performance.

  2. Service Level Improvement: Progent's programs are geared towards continual, measurable improvement of Help Desk service. Progent achieves this by:
    • Developing optimized Help Desk processes.
    • Using a technically trained staff of service-oriented individuals who can execute the process to solve problems. Progent's goal is to resolve problems rather than merely report them.
    • Establishing quantifiable goals. Progent's short-term goal is to resolve a minimum of 65% of serviced calls during the initial conversation. The long-term goal is to exceed 80% first-call resolution. First-call resolution is a significant factor in reducing the average cost of Help Desk calls, improving the image of IT generally and the Help Desk specifically, and improving user productivity and satisfaction.

  3. Help in Automating: When automating a Help Desk, Progent can assist with software comparison and selection. Then, when requested, Progent deploys a swat team approach, with a target of four to six weeks maximum to install software and go live. Progent has special expertise with six Help Desk software packages.

  4. Microsoft Focus: Progent is one of Microsoft's most experienced Certified Partners in the U.S. and is expert in providing services that include Windows 11 planning and migration consulting, Windows 10 integration expertise, Windows 8.1 management, Windows Server 2022 integration expertise, Windows Server 2019 planning and deployment, Windows Server 2016 maintenance and migration, and Microsoft 365 cloud integration. If Windows plays a major role in your information system, Progent has the talent you need.

  5. Positive Return on Investment: For client engagements, Progent can develop detailed cost justification that supports the appropriate service level based on the client's budget and perceived value.

How to Get Help with Your Help Desk
Progent's Help Desk Consulting Services typically start projects with a problem request/definition phase, where Progent is asked either to establish a Help Desk, rescue a Help Desk in trouble, or evaluate and recommend software for potential automation.

If your Help Desk needs help, call 800-993-9400 or visit Contact Progent.



An index of content::

  • 24/7 Microsoft Word Online Professional Microsoft 365 Word and SharePoint Professionals
  • 24/7 SQL Network Administration Little Rock, Pulaski County, Arkansas SQL Migrations
  • 24x7x365 Reading Teleworkers Call Desk Solutions Consulting Experts Reading Remote Workforce Reading Expertise - Help Desk Augmentation Consulting Services Thames Valley
  • 64-bit Migration Technology Professional Microsoft 64-bit Processing Professionals
  • Akron, Summit County BlackBerry Exchange Computer Networking Technical Support Organizations BlackBerry Professional Software Akron Canton
  • Anchorage NotPetya Crypto-Ransomware Settlement Consulting Anchorage, AK Anchorage Dharma Crypto-Ransomware Settlement Negotiation Help Anchorage

  • Cisco Consultants Position
    Full-Time Job Contract Network Consultants

    Progent is seeking a variety of on-staff workers including motivated MCSEs; connectivity consultants with Cisco CCDP or CCIE credentials; and consultants for advanced system architecture with backgrounds in mobile connectivity, wireless networking, non-stop environments, business continuity planning, data protection, and virtual servers. We are also seeking workstation support technicians, off-site service professionals, and CISSP or CISM accredited security consultants. Progent is also looking for experienced managers and administrators who can operate effectively in Progent's dynamic, virtual office environment. Progent works with freelance consultants with in-depth knowledge and working experience in high-demand information technology topics beyond Progent's main service concentration. Our Experts Team hires freelance consultants who offer advice and development services for line-of-business applications such as MRP, Enterprise Resource Planning, or Customer Relationship Management; have in-depth knowledge of popular operating systems such as Linux, Macintosh, or Sun, or offer expert help in technologies like telecommunications, web site development, EDI, eCommerce, or dbm programming. Independent contractors certified by us cooperate with our full-time consultants to provide end-to-end solutions for small and midsize company networks.

  • Barueri-Alphaville Work from Home Employees Integration Consulting Experts Barueri Barueri-Alphaville Teleworkers Support Consulting Experts Estado de São Paulo
  • Best At Home Workers Sherman Oaks Assistance - Cloud Solutions Consulting and Support Services Sherman Oaks-Encino, California Sherman Oaks Teleworkers Cloud Solutions Consulting and Support Services Sherman Oaks-North Hollywood, California
  • Cabo Frio At Home Workers Voice/Video Conferencing Technology Consulting Experts Cabo Frio, Rio de Janeiro Work from Home Employees Expertise near me in Cabo Frio - Conferencing Systems Consultants Cabo Frio, RJ
  • Cabo Frio Telecommuters Connectivity Solutions Consulting Experts Cabo Frio Cabo Frio Offsite Workforce Solutions Consulting and Support Services

  • Sun Solaris Security Consultancy
    Solaris Cybersecurity Contractor

    If your company runs a Solaris environment or a multi-OS network, Progent's CISM and CISSP-premier security specialists can help your entire organization in a wide array of security topics such as security management practices, security architecture and models, connection control products and techniques, applications development security, operations security, hardware security, telecommunications, network and web security, and business continuity planning. CISM and CISSP define the core skills and worldwide standards of performance that network security managers are expected to possess. These certification give IT management the assurance that those who have achieved their CISM, CISSP or ISSAP certification have demonstrated the experience and knowledge to offer effective security management and engineering help.

  • Cisco Technical Firms Anchorage Cisco Network Security Consultant Anchorage Alaska
  • Colocation Professional Services South Bend Indiana Data Center Colocation Consultant Services St Joseph County Indiana, US
  • Consulting Services for IT Support Providers nearby Saddle Brook - Transparent Short-Term Staff Expansion Saddle Brook NJ, America Saddle Brook Specialists for IT Support Companies Saddle Brook-Teterboros, New Jersey
  • Emergency Microsoft Exchange Tech Consulting Manchester-Sheffield Microsoft Exchange 2016 Computer Consultancy Group Manchester

  • Microsoft Windows Server 2008 Cluster IT Consultant
    Failover Clustering Windows 2008 Network Consulting

    The clustering technology incorporated into the Datacenter and Enterprise versions of Windows Server 2008 is dramatically re-engineered to simplify the deployment, configuration, and administration of clusters that offer greater levels of system availability, security, performance, and versatility. New or enhanced features include cluster verification, easier configuration and deployment, unified cluster administration, redesigned cluster architecture for increased uptime, hardened security and quorum structure, elimination of failure points, more storage and RAM capacity, and improvements for multi-site clusters. Progent's clustered server consultants can help you evaluate the business benefits of failover clusters, design and execute an installation, educate your IT staff to administer your failover clusters, provide ongoing consulting and support services, and produce and test a workplace recovery plan.

  • Exchange 2010 Server Onsite Support Santa Catarina Joinville, Estado de Santa Catarina Exchange 2010 Server IT Outsourcing Group

  • Extended Helpdesk On-site Technical Support
    Extended Support Desk Online Support Services

    Progent's Shared Help Desk service makes it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around ConnectWise Manage, the leading shared professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

  • Firewall Security Consulting Florida Firewall Security Contractor Florida - Jacksonville, FL, Miami, FL, Saint Petersburg, FL, Orlando, FL, America
  • Firewall Security Contractor Waltham-Burlington Waltham-Burlington, Massachusetts CISSP Security Consultancy
  • Supplemental Support Desk Network Consulting
  • Fremont MS Dynamics GP-Great Plains Reporting Consultant Newark, CA Dynamics GP-Great Plains Fremont Solution Provider - Upgrades Consultants Silicon Valley, USA

  • ISA Server Services
    ISA 2004 Firewall Remote Consulting

    Progent's certified TMG 2010 and ISA Server 2006 consultants can help you to plan, install, and support a configuration of Forefront Threat Management Server 2010 or ISA Server 2006 on your information system that provides the firewall protection, speed and manageability that your business requires.

  • Hermes Ransomware Hot Line Santiago Las Condes, Metropolitan Region Ransomware Data Recovery
  • Indianapolis Spora Crypto-Ransomware Forensics Marion County Indiana Indianapolis Ryuk Crypto-Ransomware Forensics Analysis

  • On-site Technical Support CRISC Risk Evaluation
    24x7 Risk Mitigation Professional

    Progent's disaster recovery support and business continuity engineers can help you create a disaster recovery plan in case of an IT network catastrophe. Progent can show you how to define a complete disaster recovery strategy that incorporates scheduled disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified professionals can also help you create an affordable, high-availability system solution that takes into account reliability issues covering a wide range of infrastructure technologies and procedures.

  • Information Technology Outsourcing Firms St. Louis, Missouri St. Louis, Missouri Consulting Firm
  • Mandrake Linux, Solaris, UNIX IT Consulting Riverside California Riverside - Fontana Mandrake Linux, Solaris, UNIX Specialists
  • Midtown Houston 24x7 At Home Workforce Houston Expertise - Collaboration Systems Expertise Houston Remote Workforce Collaboration Solutions Consulting Services Energy Corridor, Houston
  • Montreal Conti Crypto-Ransomware Repair Montreal Crypto-Ransomware Operational-Recovery Montreal

  • Consultant Rates Computer Consulting Firm
    Consultant Cost Information Technology Consultant

    Progent's pricing model is to bill for remote service and on-premises visits per minute. As a result, you are invoiced just for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no startup fee and asks no monthly commitment for services delivered during normal business hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick repairs so you will not be forced to allow simple problems to fester.

  • After Hours Online Support Supplemental Service Desk
  • Network Support Group Cisco Eugene Oregon Cisco Server Integrators Eugene
  • North Carolina Server Consultants 24-7 Microsoft and Cisco North Carolina Implementation
  • Online Support Services Expertise for IT Service Firms IT Services for Network Service Providers Onsite Technical Support
  • Emergency Shared Helpdesk Support Outsourcing
  • Online Troubleshooting Washington 24/7 Systems Engineer Seattle, Spokane, Tacoma, WA
  • Oxford Remote Workers Call Desk Solutions Assistance Oxford At Home Workforce Guidance near me in Oxford - Call Desk Outsourcing Consulting
  • Co-managed Help Desk Remote Consulting
  • Philadelphia Spora Ransomware Remediation Philadelphia, PA Philadelphia Ransomware Virus Remediation Philadelphia, United States

  • Microsoft 365 migration PowerShell Support and Setup
    Hybrid Microsoft 365 and Exchange Help and Support

    Microsoft allows you to create seamless hybrid environments that combine Microsoft 365 Exchange Online and on-premises Exchange deployments. This permits you to have some Exchange mailboxes hosted on your corporate datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consulting team can help you with any facet of designing, implementing and debugging your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange specialists can provide occasional expertise to help you resolve stubborn technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Exchange initiative is successfully completed on schedule and within budget.

  • Remote Workforce Augusta-Richmond County Expertise - Security Solutions Consulting Augusta Aiken Work from Home Employees Consulting nearby Augusta-Richmond County - Security Solutions Assistance Augusta, Richmond County
  • Helpdesk Sharing Troubleshooting
  • Ribeirão Preto Crypto-Ransomware Mitigation Ribeirao Preto, State of Sao Paulo Ribeirão Preto MongoLock Ransomware System-Rebuild
  • Rochester, Monroe County Top Rated Offsite Workforce Consulting and Support Services near me in Rochester - Integration Consultants Remote Workforce Guidance nearby Rochester - Infrastructure Expertise Monroe County New York

  • Online Technical Support Aironet 802.11ac AP Migration
    Aironet Access Point Security Consulting Services

    Progent's Cisco CCIE-certified Wi-Fi network infrastructure experts offer online or onsite configuration and debugging support to help your organization to plan, configure, update, tune, administer and debug Aironet Wi-Fi AP environments of any scale or architecture. Progent's Cisco wireless controller experts can also assist you to combine your wireless environment with your wired network infrastructure and cloud-hosted resources to create an enterprise-wide connectivity solution that is easy to manage and expand. Progent also can provide affordable Wi-Fi site surveys to help you to determine the most efficient selection, location and setup of Aironet Wi-Fi APs to accommodate your unique workplace layout, construction, and anticipated workloads.

  • San Rafael At Home Workers Call Desk Outsourcing Consulting Experts Marin County Offsite Workforce San Rafael Expertise - Help Desk Outsourcing Consulting Mill Valley, Corte Madera CA
  • Santa Rosa Small Office IT Consultant Santa Rosa Network Security Consulting
  • Security Auditor CISSP Billings, MT CISSP Technical Support Services Billings, Missoula, Great Falls, MT
  • Security Firms Juniper SA Series SSL VPN Juniper SA700 SSL VPN Security Companies
  • Co-managed Support Desk Network Consulting
  • SharePoint Migration Consultants Missouri SharePoint Technology Consulting Kansas City, MO
  • SharePoint Network Support South Carolina - Columbia, SC, Charleston, SC, Rock Hill, SC, Greenville, SC South Carolina - Columbia, SC, Charleston, SC, Rock Hill, SC, Greenville, SC Top Rated SharePoint Consolidate
  • Shreveport Netwalker Ransomware Negotiation Support Shreveport Shreveport Netwalker Crypto-Ransomware Negotiation Guidance Shreveport Barksdale Air Force Base
  • South Carolina Open Now Linux Configuration Solaris Online Technical Support Columbia, South Carolina
  • Spokane Remote Workers Endpoint Management Tools Consulting Experts Spokane, WA Remote Workers Consulting Experts near me in Spokane - Endpoint Management Tools Consulting Experts Spokane
  • Springfield Telecommuters Cybersecurity Systems Consulting Services Springfield Holyoke Agawam, United States Springfield At Home Workforce Network Security Solutions Consulting Springfield, MA
  • St. Paul Ransomware Remediation and File Restore Saint Paul-Woodbury , MN St. Paul Ransomware Attack Business Recovery St. Paul-Woodbury
  • Onsite Technical Support Co-managed Heldesk
  • Stockton BlackBerry BES Server Networking Consultant BlackBerry Professional Software Integration Group Stockton
  • Telecommuters Dayton Consulting Experts - Backup/Restore Solutions Consulting Services Dayton, OH Telecommuters Dayton Consultants - Data Protection Systems Assistance Dayton Ohio
  • Teleworkers Eugene Consulting and Support Services - Endpoint Security Systems Consulting Eugene, Lane County Eugene Springfield Eugene Work from Home Employees Security Solutions Consulting
  • Temporary IT Staffing for Computer Support Organizations Anaheim Top Ranked Anaheim Short Term IT Staffing Support Anaheim, Orange County
  • Top Ranked CryptoLocker Remediation Support Services Calgary, Alberta Crypto Remediation Consultants Calgary
  • Troubleshoot Microsoft SQL 2008 Tulsa Oklahoma SQL Server 2012 Small Business Computer Consulting Group Tulsa Green Country
  • Tukwila DopplePaymer Ransomware Settlement Help Tukwila WA Tukwila Netwalker Crypto-Ransomware Settlement Negotiation Guidance Tukwila WA
  • Twin Cities, Minnesota At Home Workers Expertise - Minneapolis - Voice/Video Conferencing Systems Consulting Services Remote Workers Minneapolis Consulting - Video Conferencing Technology Consulting Services Minneapolis Minnesota, United States
  • Urgent SQL Server 2014 Information Technology Outsourcing Firms North West England 24/7/365 Microsoft SQL 2014 Networking Firm

  • © 2002-2024 Progent Corporation. All rights reserved.