Progent's Microsoft and Cisco authorized experts provide several service programs to help mid-size and large organizations create an efficient and productive in-house Network Support Help Desk. Progent's help desk consulting services include Return on Investment analysis, process analysis and enhancement, management reporting, education of in-house personnel, and documentation of procedures. Progent's Software Evaluation and Integration Services help businesses analyze the various high-quality Help Desk software packages available and decide which packages may be excessively expensive, lack key capabilities, or align badly with your organization's corporate culture. Progent also provides short-term staffing for businesses who need to reinforce their in-house Help Desk staff for occasional projects or to substitute for vacationing or indisposed personnel.


Additional Topics of Interest

Risk Response Computer Engineer
CISSP Certified Expert CRISC Certified Online Help

Progent's disaster recovery support and business continuity consultants can help you design a disaster recovery plan in case of an IT system disaster. Progent can help you develop a comprehensive disaster recovery strategy that includes scheduled disaster recovery evaluations and drills. Progent's Microsoft and Cisco-certified consultants can also show you how to build an affordable, non-stop system architecture that takes into account availability issues involving a wide range of network technologies and procedures.

Colbolt Linux Remote Technical Support
Red Hat Linux Outsourcing in Mather, CA

Progent's Linux support services offer small and mid-size businesses and software developers assistance with administering and supporting Linux systems that run with Microsoft-based technology. Progent offers your business contact with Linux experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISA certification. This wide range of expertise offers you a convenient single source to show you how to create and manage a secure and reliable cross-platform connectivity and communications infrastructure that allows Linux and Microsoft coexistence by combining MS Windows with leading Linux platforms such as RedHat, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

NetApp Clustered Data ONTAP Engineer
Engineer in Long Beach

NetApp MetroCluster is a disaster recovery software suite that combines failover storage clustering along with replication to deliver rapid, zero RPO disaster recovery (DR) between sites located up to 300km away from one another. Progent's roster of veteran network consultants can assist your business to design, deploy, manage, update, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster deployment that aligns with your technical needs and budget. Progent can ensure you follow best practices for installing your MetroCluster environment by providing help with procedures such as assigning disk pools, determining plexes layout, provisioning FlexVol volumes, setting up NetApp Snapshot, provisioning switches, designing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your storage clusters, and verifying your disaster recovery solution to prove adherence with industry standards and government mandates.

Professional for Windows 8.1
Windows 8.1 Security Support Outsourcing

Microsoft Windows 8.1 is engineered to run on devices from smartphones and tablets to engineering workstations. An abundance of new and improved features, such as its touchscreen support and signature live tiles user interface, provide a wide selection of benefits for organizations who know how to put them to work. Progent's Windows experts can assist bring your business up the learning curve with Windows 8.1 and show you how to gain significant business value from the product's various new and enhanced technologies.

IT Services for Solaris
Network Consultant in Menlo Park, CA

If your business runs a Sun Solaris network or a multi-OS IT environment, Progent's CISM and ISSAP-certified security specialists can help your entire organization in a wide range of security topics including security administration procedures, security architecture and strategies, access control products and techniques, software development security, business processes security, hardware security, telecommunications, infrastructure and Internet security, and workplace recovery preparedness. CISM and CISSP stipulate the core skills and international standards of knowledge that network security managers are required to master. These certification provide executive management the assurance that those who have earned their CISM or CISSP qualification have the background and theory to offer effective security management and consulting services.

Microsoft Exchange 2003 Upgrade Consulting
Louisville, Kentucky Microsoft Exchange 2003 On-site Technical Support

Progent's Microsoft Premier professionals offer expert consulting for corporate-wide deployments of Microsoft Exchange 2007. Progent's consultants can help you plan multi-location Exchange Server 2007 installations or updates and can provide onsite technicians to help enterprises with deployments of Exchange Server 2007 in the or any region served by Progent's consultants.

Debian Linux IT Services
Troubleshooting for Red Hat Linux in Livermore, CA

If your company is developing UNIX or Linux applications in an environment that includes Microsoft Windows-based processors, desktops, and office productivity products, Progent can provide full-service network support outsourcing that frees you to concentrate on your area of strategic expertise without the continual hassle of maintaining your company information system. By using smart server monitoring and by providing online and on-site support as your business needs it, Progent represents an economical alternative for managing an IT system that features excellent availability, security, and performance. Progent's UNIX/Linux developer support services include comprehensive network support outsourcing, virtual infrastructure, remote and in-person support and troubleshooting, proactive network monitoring services, and Help Desk support.

Small Business IT Outsourcing Firm for Exchange
Mail Upgrading in Huntington Beach, California

Progent's Microsoft-certified consultants have 20 years of experience providing e-mail and integrated telecommunications/email solutions for companies. Progent provides economical Microsoft Exchange Server support services to strengthen email security and virus protection, achieve fault tolerant email, and facilitate remote and wireless email access. Progentís Microsoft Exchange help and support services can assist you in planning and implementing a Microsoft Exchange update or a migration from a legacy SMPT server or outdated Microsoft Email software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.

Engineer for QTS Sacramento Colocation Center
QTS/Heracles Colocation Center Specialists in Point Reyes Station, CA

The QTS Colocation Center facility is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If you are now using the QTS data center as a colocation facility or if your company is considering migrating your main or disaster recovery equipment to the Herakles data center, Progent can provide a variety of budget-friendly consulting services that include colocation migration, system installation and upgrades, network optimization, comprehensive project management services, virtual server configuration, offsite network monitoring, automated network administration, application programming, business continuity solutions, security assessment, and the support of the Progent Test Lab.

Disaster Recovery Online Support
Integration Support for Disaster Recovery Plano

Progentís fault tolerant network consultants provide reliability consulting, disaster recovery services, system load balancing, fault-tolerant interoffice connectivity, non-stop Internet architecture design, high-availability data center services, and other non-stop operations consulting to help your company integrate a non-stop network for strategic applications. Progent has the background to develop affordable, fault-tolerant systems by deploying the expanding library of Windows Cluster servers including Windows 2003 Cluster Server, SQL Server Cluster, and Exchange Cluster Server. Progentís Microsoft and Cisco authorized consultants can show you how to you build a fault tolerant mutli-site network with a fully redundant Internet interface and efficient system load balancing.

Great Plains Migration Network Consultants
Dynamics GP/Great Plains Network Engineer in Honolulu

Progent can show you how to prepare and execute a smooth move to Microsoft Dynamics GP/Great Plains so that you retain your data, strengthen your security, enhance your analytics, take complete advantage of Microsoft Office integration, and reduce business disruption by designing and executing a smart migration plan. Progent can also help educate new Microsoft Dynamics GP/Great Plains users so you don't lose productivity. Progent can improve your company reports and business analytics by providing Crystal Reports consulting, FRx programming, and Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to produce custom line-of-business software and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP/Great Plains.

Android and Windows Server integration Setup and Support
Technology Consulting Services

Progent's seasoned team of IT consultants and application specialists have years of experience providing remote and onsite assistance for organizations of all sizes who need to integrate Android phones and tablets into their IT networks so that mobile clients can work together while on the go. Progent has the range of know-how to solve network issues that involve multiple vendors and that represent a mix of legacy and current information technology. Progent provides cost-effective remote technical support to help you with any aspect of designing, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can deliver as-needed support to assist you to resolve especially stubborn IT issues, or Progent can provide comprehensive project management services to ensure that you complete strategic IT initiatives on schedule and within budget. Progent can assist with on-premises, cloud-centric, or hybrid network environments and can provide expertise with all major operating systems, applications, management utilities and hardware infrastructure. Progent also can provide specialized group or individual classes to help you manage and operate Android phones securely and productively.

Remote Network Support Professional
Grand Rapids, Michigan Remote Support Support and Help

For mid-size businesses looking for IT support, Progent offers a variety of alternatives such as local service, remote assistance, off-site Call Center, 24x7 support with remote system monitoring, temporary staff augmentation, site relocation services, software development, and expert consultation. For medium-size businesses in California or other regions serviced by Progent's onsite consultants, Progent provides professional onsite help for fixing technical problems rapidly and affordably.