Progent's Microsoft authorized experts offer several service programs to help mid-size and large companies create a cost-effective and productive internal Computer Support Helpdesk. Progent's consulting services include Return on Investment analysis, process analysis and enhancement, management reporting, training of internal staff, and documentation of procedures. Progent's Software Selection and Deployment Services help organizations analyze the various high-quality Help Desk application programs on the market and determine what products might be excessively costly, miss critical capabilities, or align poorly with your organization's corporate culture. Progent also offers short-term staffing for organizations who want to augment their internal Help Desk staff for occasional tasks or to fill in for vacationing or indisposed workers.


Additional Topics of Interest

Anti-Spam Consultant
Antispam Technology Consulting Services

E-Mail Guard from Postini offers constantly updated spam and virus blocking, data filtering, and security from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini aggregator and support specialist. If your organization is too small to purchase for a regular Postini license, you can still get access to Postiniís Perimeter Manager services via Progentís E-Mail Guard anti-spam and virus protection aggregation program. Progentís expert e-mail protection professionals can show you how to develop an email safety plan that incorporates antispam and virus defense technologies and policies.




Microsoft System Center 2016 delivers major improvements in the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's Microsoft-certified consulting staff can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

Intrusion Protection Systems Security Group
Intrusion Protection Systems Network Security Auditing

Progent provides small and mid-size businesses professional consulting for Intrusion Protection products and IPsec VPN products from major firewall and VPN security vendors including Check Point Software, Juniper, and SonicWall. Progent can show you how to create a detailed security strategy and choose appropriate products from multiple suppliers to achieve your security goals while staying within your budget limits.

24-Hour Technical Consultants Microsoft Windows 8.1 Upgrade
Windows 8.1 Client Hyper-V Small Business Computer Consulting Companies

Progent's engineers can deliver a variety of consulting services to help organizations of all sizes to deploy, manage, and support environments that include desktops, notebooks, tablets, or Windows phones powered by Windows 8.1. For enterprises, Progent's experienced project managers can assist to set up testing environments to assess Microsoft Windows 8.1 and plan and implement Windows 8.1 migration projects following industry best practices.

Computer Consulting SCCM 2007 Application Deployment
SCCM 2007 Troubleshooting Integration

Progent's Microsoft-certified consultants can assist your organization to maintain Microsoft System Center 2007 Configuration Manager (SCCM 2007) to streamline operations, improve security and compliance, and boost productivity by making sure that operating systems and applications stay current, managing product licenses, and reporting resource usage patterns to help you make informed buying decisions. When you are ready to upgrade your SCCM 2007 configuration management ecosystem, Progent can help you to prepare for and implement a smooth move to SCCM 2012.

Radvision XT5000 Professionals
Open Now Cisco TelePresence System 3210 Engineers

Progent offers the support of a certified consultant with expertise deploying technology from the major video conferencing/telepresence providers including Cisco, Polycom, LifeSize and Radvision and can assist you to design, configure, upgrade, or maintain a video conferencing environment that preserves your current investment and optimizes the strategic value of your IT system. Progent can also provide the expertise of network infrastructure consultants able to help companies of any size to create and maintain a communications network that provides the performance, dependability, security, and expandability you need to support your telepresence solution.

Consultant Microsoft Exchange 2010 Migration
Microsoft Certified Partner Exchange Server Upgrade Engineer

Progent offers comprehensive help for every phase of your Microsoft Exchange Server 2010 upgrade including outsourced or co-sourced project management services, site analysis, project planning, cost estimates of new software and equipment needed, suggested sourcing, pilot verification at client site or at Progent's testing lab, setting up transitional coexistence of Microsoft Exchange 2010 and Exchange Server 2003 or 2007, deployment of the solution, decommissioning the old servers, and training for client's IT staff and end users.

Private Cloud Hosting Services Engineer
Specialists Private Cloud Hosting Services

Progent's Private Cloud Hosting and Management service provides complete hosting of a small organization's servers in a solution that gives the maximum degree of dependability and expandability and is also easy to transfer to another host. Progent's Private Cloud Hosting options are built on mature virtualization techniques that enable small businesses with multi- platform IT systems to economize significantly on the expense of capital equipment, system support, and network administration while achieving enterprise-class reliability and an unprecedented degree of vendor independence.

Wireless Bridge IT Consultant
Small Business Wireless Online Help

Progentís wireless consultants can help small organizations plan, choose, test, install and support protected building-to-building wireless bridging products that integrate transparently into your IT network while offering a degree of security that matches or excels wireline interfaces. Progent offers expertise in wireless LAN technology from Cisco Aironet and Meraki, Proxim, and other small business wireless vendors and can show you how to select and deploy the wireless link solutions that fit best with your business needs.

24-7 Live Communications Server 2007 Professional
Live Communications Server Network Consultants

MS Communications Server provides Instant Messaging and presence as part of an extensible, enterprise-grade solution featuring enhanced security, transparent integration with other Microsoft products, an expandable, standards-based development environment, and compliance with regulatory mandates such as HIPAA, SOX, and GLB. Your enterprise can benefit from cost savings and improved operational efficiencies, increased individual productivity, and better IP protection with this simple-to-administer, highly available solution. Successful implementations of Microsoft Office Communications Server call for extensive planning and consideration before installation. Progent's Microsoft-certified professionals can deliver the skill necessary to realize all the benefits of Microsoft Office Communications Server across your whole organization.

UNIX Upgrade Consultants
Upgrade Solaris

Progent can help you to plan and execute an efficient transition from a Solaris-based information system to a network powered by Microsoft Windows and capable of supporting Microsoft's familiar office productivity software, business applications, and software development tools. Progent's Sun Solaris, Windows and Cisco consultants and software development specialists can assist you to guard your information and minimize business disruption by designing an efficient transition plan that protects your current investments in Sun Solaris software and infrastructure. UNIX-to-Windows transition consulting expertise available from Progent include analysis of current environment, migration planning and testing, MS Exchange migration expertise, information and application migration, and processor and storage system transition and economization.