Help Desk Call Center Consulting and Outsourcing
Consulting and Staffing Services
Additional Topics of Interest
Router Skills Transfer
Server One-On-One Training
Progent is committed to information transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent faces few competitors. Medium-size businesses who utilize familiar freelance consultants or who employ in-house support staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.
Support and Help UNIX with Windows
Windows, UNIX, Solaris Help and Support
If your company is developing UNIX or Linux software on a network that has Microsoft Windows-based servers, PCs, and office applications, Progent can provide comprehensive network support outsourcing that allows you to concentrate on your area of high-value know-how without the constant hassle of maintaining your company information system. By using smart network monitoring and by delivering online and on-site assistance when your business needs it, Progent offers an economical solution for maintaining an information system that provides high dependability, security, and efficiency. Progent's developer assistance services include comprehensive it outsourcing, virtual server infrastructure, online and in-person service and troubleshooting, network monitoring services, and Contact Center outsourcing.
Engineer Server Management
Server Management Online Support
Server proliferation wreaks havoc on network budgets and management resources. Server reduction via a virtual infrastructure offers lower TCO of hardware and faster ROI, more leveraged utilization of physical computers, simplified operations, enhanced system uptime, and easier management. Typical uses for virtual servers are resource consolidation, low-cost platforms for line-of-business legacy applications based on outdated operating systems, and inexpensive quarantine of software development or pilot testing systems from on-line systems.
Network Consultant Remote Desktop Connection Client for Mac
VirtualPC for macOS Technical Consultant
For companies with a mix of Apple Mac and Windows computers, there are two popular alternatives for running Windows-dependent software on a Mac: remote access to an actual Windows PC or local simulation of a Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Mac enables you to attach a Mac to a networked Windows-powered computer to use Windows programs and share system resources. Microsoft's Virtual PC for Mac simulates Windows on a Mac computer so that you can run Windows software directly. Progent's macOS and Mac OS X technology support experts can assist you to manage these solutions for using Microsoft Windows programs on your Macs and can also help your business to assess and configure third-party solutions for Microsoft Windows platform emulation.
Cisco VoIP Phones and Cisco Unity IT Consulting
Cisco VoIP Phones and Contact Center Network Consultants
Progent's Cisco CCIE-certified VoIP phone and video IP phone consultants can assist your business to integrate, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent offers support for all models of Cisco's IP phones from legacy VoIP devices to the latest media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Unified CM, originally branded CallManager, or with Cisco Unified Communications Manager Express to create a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Unified CM apps like Unified Communications Manager IM and Presence Jabber, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact solution. Progent can provide expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, setting up SIP trunking, deploying ISR G2 routers with CUBE VoIP networking capability, and creating UCS server failover and Cisco SRST systems for high availability.
Microsoft Azure hybrid cloud solutions Consultancy
Hybrid cloud integration Consult
Progent can help your IT team to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that utilize on-premises resources along with one or more public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration services that include Microsoft Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has two decades of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Emergency Technical Support Organizations Outlook
Microsoft Exchange and Outlook Technical Support Company
Progent's Microsoft-certified experts have two decades of background providing e-mail and unified email/telephony solutions for companies. Progent offers affordable Microsoft Exchange 2007 Server consulting services to strengthen email security and virus protection, achieve fault tolerant email, and implement remote and mobile email connectivity. Progent's Microsoft Exchange consulting and support services can aid you in designing and implementing a Microsoft Exchange update or a move from a legacy SMPT server or outdated Microsoft Exchange software such as Exchange 5.5 to Microsoft Exchange Server 2010.
24/7 Support and Help Remote Monitoring and Reporting
Operations Manager Online Consulting
Medium-size companies can derive all the advantages of System Center Operations Manager 2007 and have quick availability of Progent's Microsoft and Cisco Premier IT support experts. With Progent's affordably priced network support programs, medium-size businesses can choose a simple co-sourcing service program built around Operations Manager with network monitoring, proactive warnings, in-depth system analysis, Help Desk support, and online troubleshooting. For businesses with line-of-business applications who need high availability networking, Progent offers a complete round-the-clock outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to provide medium-size company information systems world-class availability, protection and productivity.
Postini Consultant
Subscription Postini
E-Mail Guard is Progent's affordable spam filtering and virus defense solution that gives small businesses world-class defense from spam, viruses, DHA attacks, and other types of email-borne attacks on IT systems. E-Mail Guard is powered by Postini's Perimeter Manager, a comprehensive library of web-managed spam filtering and anti-virus services that defuse email assaults before they can penetrate the company firewall. Perimeter Manager also lets administrators track and control their e-mail systems, irrespective of server vendor, hardware type, or data center location.
Consultant Services Google Cloud Disaster Recovery
Google Cloud Access Management Consultant
Progent offers cost-effective online and onsite support to assist companies of any size to move all or part of their core network resources to Google Cloud Platform (GCP). This can save time and equipment costs and enable access to Google's state-of-the-art machine learning tools. Progent can help your IT team with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness evaluation, system design and review, pilot testing, configuration, centralized administration, performance tuning, licensing management, backup/restore solutions, and security.
An index of content::
Open Now VMware Hy7brid Cloud Consulting
VMware vCenter Server Consultancy
Progent offers the support of a certified VMware VCDX consultant to help your organization design, configure, manage and troubleshoot VMware vSphere and vCloud-based virtualization ecosystem for on-premises networks, private and public clouds, or hybrid cloud deployments. Progent can provide world-class knowledge for deploying and integrating VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery. Progent has extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that provide high availability, fault tolerance, and application mobility.
Computer Consultants ISA 2004 Enterprise Edition Server
Microsoft Expert Microsoft ISA 2004 Server Technology Consulting
Progent's certified ISA Server consulting experts have extensive experience developing corporate security solutions for information systems with many locations, remote workers, and line-of-business web-based applications. A Progent ISA 2004 Firewall consultant is ready to help your small company design and deploy an installation of Microsoft ISA Server 2004 that meets your IT protection needs without restricting your network.
School District Consult
Small Government Consultant Services
Progent has extensive experience providing a full-spectrum of remote network consulting and urgent repair services to local governments and school districts throughout the U.S. Progent is one of the pioneers in delivering expert online IT consulting and has delivered network support to organizations in every state. Remote support eliminates travel expenses and resolves problems more quickly than onsite service calls.
Immediate Exchange 2016 Mailbox migration Professional
Microsoft Exchange 2016 Upgrade Planning Remote Support
Progent can help your business in any and all phases of your upgrade to Microsoft Exchange Server 2016 such as designing high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V strategy; specifying storage requirements for your VMs, databases and logs; configuring hardware load balancing for fault-tolerant client access services; designing, configuring and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.
Virtual Support Desk Network Consultants
Co-managed Heldesk Computer Consulting
Progent's Shared Call Center service makes it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's roster of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around ConnectWise Manage, the leading shared PSA tool for handling service requests, ticketing, ownership, progress tracking, and metrics.
Windows 2012 Cluster Shared Volumes IT Consultants
Windows Server 2012 R2 Failover Cluster Consulting Services
Progent's Microsoft-certified failover clustering experts can assist businesses to assess the benefits of adopting Windows Server 2012 failover clustering technology to create a powerful fault-tolerant/disaster recovery strategy, assist you to design and deploy a Windows Server 2012 system, deliver online and on-premises consulting expertise and engineering support for clusters composed of physical servers or virtual machines, and show you how to automate the management of failover clusters.
Small Business WAP300 AP On-site Technical Support
Consultant Services Small Business Wireless AP
Progent's Cisco-certified Wi-Fi technology consultants can help you to deploy, administer, and troubleshoot Cisco Small Business 100/300/500 Wi-Fi Access Points.
Cisco and Microsoft Certified Microsoft Access Consultant
Microsoft Access Professionals
Progent can provide affordable remote support for all editions of Microsoft Office Access including Access desktop and Access Web App and offers advanced help for Access application development, database migration, performance optimization, report design, and maintenance. Progent also offers custom webinar training for Access programming and DBA services.
Top Rated Security Threat Bulletins Consultant
Critical Security Threat Bulletins Firewall Network Install
This page contains current updates on cybersecurity threats, patches, and leading practices. Call or email Progent if your organization needs assistance defending your system against the latest IT security threats.
Dynamics GP Power BI Support and Help
24 Hour Dynamics GP Great Plains Accounting Computer Consultant
Progent's Microsoft certified experts provide a range of support services for Dynamics GP/Great Plains. Dynamics GP/Great Plains is a Microsoft financial package and business management solution built, like all Microsoft financial tools, on the scalable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest edition of Microsoft accounting software in the Microsoft Dynamics GP family, offers a cost-effective tool for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and HR. Dynamics GP is easy to install and integrate, and with its modular approach you are able to purchase only the functions you currently need, with the ability to expand clients and enlarge functionality in the future. Progent's Microsoft Dynamics GP Software support engineers can show you how to deploy, customize and administer Dynamics GP/Great Plains 2010 and also older versions of Microsoft Dynamics GP/Great Plains.
Consulting ISA 2006
ISA Server 2006 Network Consulting
Microsoft ISA 2006 is a comprehensive edge gateway that provides a powerful application layer firewall, virtual private network (VPN), proxy, and Web caching platform for safeguarding the Internet-facing networks of any sized business against a broad variety of attacks. Progent's Microsoft-certified Internet Security and Acceleration Server experts can help you plan, cost-justify, test, implement, configure and support the any version of ISA Server 2006 on your information system.
Security Consultants Juniper NetScreen VPN
Security Tech Services Juniper NetScreen 5200 Firewall
Progent's Juniper-authorized NetScreen engineer can help your company to configure and optimize NetScreen 5000 series routers, upgrade from previous NetScreen products to the latest Juniper products, and repair network infrastructure problems in Juniper-only or mixed-vendor environments.
OS X Online Professional
macOS Remote Professional
Progent offers national remote phone support and troubleshooting services for companies that operate Apple macOS and OS X environments or whose IT systems feature a mix of Apple Mac and Microsoft technology. Progent's engineers can provide macOS and OS X clients a range of IT services including desktop assistance, upgrading to the current version of macOS from legacy versions of macOS or OS X, plus expertise with Mac applications. Progent can also assist you with Apple iPhone and iPad integration and management, or migrating to Apple's iCloud services. Remote IT help offers maximum leverage for your information technology dollar by protecting user efficiency and shortening the time charged for network analysis and repair. Advanced remote support technology and skilled service specialists and consultants allow Progent to handle most IT issues without wasting time and expense by going to your location. In most of situations your IT issues can be dealt with over the phone or via a combination of telephone support and online network analysis. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISM and CISSP premier security professionals to help you with the toughest system issues.
Consultant Enterprise hybrid cloud
Cisco and Microsoft Certified Expert Enterprise hybrid cloud integration Services
Progent can assist your IT team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that utilize physical IT assets as well as one or more cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration support services that include Microsoft Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has two decades of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
SSAS Outsourced Programming
Microsoft BI Stack Programming Company
Progent can provide remote and onsite consulting to assist you with any facet of business intelligence reporting ranging from troubleshooting or enhancing applications to planning and implementing a comprehensive BI solution. Progent's management reporting experts can assist you to support your current reporting environment, assist you to migrate reports and databases from an outdated reporting product to a current one, and deliver as-needed online training tailored to your individual requirements. Progent's management reporting and analytics professionals offer experience in the leading business intelligence reporting and visualization platforms including Microsoft's SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins including Power Pivot and Power View, Report Designer and Report Builder.
Microsoft Certified Expert Lync Server 2013 Front End Pool Pairing Technology Professional
24-7 Lync Server 2013 Professionals
Lync 2013, rebranded Skype for Business, enables businesses of any size to create a centrally managed and secure communications ecosystem that permits a BYOD computing style with IM, presence, web meetings with app sharing and whiteboard, and both IP-based and PSTN telephony across a wide assortment of stationary PCs and mobile clients. Progent's Microsoft-certified Lync 2013 consultants and system architects can help you to evaluate the business benefits of Lync Server 2013, design an on-premises, cloud-based (with Microsoft Lync Online) or mixed model suitable for your present and future goals, deploy Lync 2013 so as to speed up your ROI, and deliver custom online and onsite training to your IT staff and users. Progent offers expertise in critical components of a Lync 2013 solution including Windows Server, SQL Server Express and Exchange, and Progent can help your organization to integrate Lync Server 2013 with popular Office and Microsoft 365 apps such as Outlook and PowerPoint.
Engineers Private Cloud Hosting for Virtual Data Centers
Specialist Private Cloud Services
Progent's Private Cloud Hosting outsourcing provides complete hosting of a small or mid-size organization's servers in a solution that delivers the maximum level of dependability and scalability and is in addition easy to transfer to any data center. Progent's Private Cloud Hosting and Management services are built on mature virtualization technologies that allow small and midsize businesses with mixed- platform IT systems to economize dramatically on the expense of capital investments, system maintenance, and IT management while achieving enterprise-class reliability and an unmatched degree of vendor independence.
Duo Multi-factor Authentication Information Technology Consulting
Duo Zero Trust Security Consultants
Progent's Duo service plans incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity confirmation on iOS, Android, and other out-of-band devices.
Advantages of IT Outsourcing White Paper
IT Outsourcing Examples Whitepapers
Progent's IT outsourcing packages offer budget-friendly computer support for mid-size organizations. Whether it involves planning network architecture, setting up an in-house Help Desk or outsourcing a one, deploying a new e-mail platform, monitoring your network, or building an on-line business application, outsourcing your network engineering services can smooth out expenses and eliminate uncertainties, permitting IT support expenses to grow in a more moderate and controlled fashion than is possible by assembling a bulky, all-purpose in-house IT organization. Progent's Outsourcing White Paper and flyers explain how Progent can help you build a protected and highly available system foundation for your vital Windows-powered applications including Windows 2008, Exchange Server 2007, and Microsoft SQL Server 2008.
Services Private Cloud Solutions
Virtual Server Private Cloud Hosting Consultancy
Progent's private cloud hosting service enables small and midsize businesses to run mission-critical applications like SQL and Exchange Server from a secure Tier III data center facility on fully redundant hardware with offsite backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Data Protection Manager (DPM) for backup and restoration. Smaller organizations can use Progent's private cloud hosting service to eliminate large capital costs for the acquisition, maintenance, and management of computer equipment and data center facilities while benefiting world-class levels of network availability and security.
Consultant VMware VCDX
VMware vCenter Orchestrator Specialist
VMware's market leading Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable process for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also allows transparent testing for site recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and administer a DR system powered by VMware Site Recovery Manager.
Helpdesk for At Home Workers Outsourcing
Call Desk for at Home Workforce On-site Support
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Cisco EWC for Catalyst 9100 AP Remote Troubleshooting
Catalyst Wi-Fi 6 WAP Support and Help
Progent's Cisco Catalyst Wi-Fi 6 and Wi-Fi 6E WAP consultants can provide affordable remote and onsite support for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
Microsoft Certified Operations Manager Engineer
System Center MOM Professionals
Remote 24x7 network monitoring, automated alerts, and actionable analytical reporting are vital to preserving the health of your IT system and avoiding preventable and costly disruptions. Remote Monitoring and Management (RMM) solutions have progressed to the point that businesses of any size can get a level of protection that was previously limited to large enterprises. Progent can provide several Remote Monitoring and Management options delivered as low-cost service packages created to assist you to detect and fix a an array of network problems before they can disrupt productivity.
Open Now IT asset management Professional
Consultant domain management
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save as much as 50% of the time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it.
ProSight Reporting ConnectWise Manage Ticketing Online Support
ProSight Reporting Auvik Network Managemrnt Remote Technical Support
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Citrix Hyper-V Management Specialists
Citrix Essentials for Hyper-V Engineers
Progent's Citrix-certified consultants can assist your organization to assess the strategic value of the available editions of Essentials for Hyper-V, assist you to integrate Citrix administration tools in your Microsoft Hyper-V environment, and show you how to deploy Citrix Essentials for Hyper-V to improve the performance, uptime, consistency, and fault tolerance of your virtual environment while lowering the cost of resources and operations and streamlining management tasks.
VMware Cross vCenter NSX Consultancy
VMware vSphere Hypervisor Professional
Progent offers the support of a certified VMware VCDX expert to help your organization design, deploy, manage and troubleshoot VMware vSphere and vCloud-powered virtualization solution for local networks, cloud environments, or hybrid cloud deployments. Progent offers world-class expertise for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery and business continuity. Progent has extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that provide high uptime, fault tolerance, and disaster recovery.
Amazon cloud AMI Development Companies
Top Ranked Amazon S3 disaster recovery Contract Development
Progent can provide cost-effective remote consulting to assist companies of any size to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, architectural design, pilot testing, deployment, administration, performance tuning, licensing management, disaster recovery solutions, and security.
Wisconsin Security Consultants
California Small Office Computer Consultant
Progent's National Support Center provides nationwide remote assistance for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Premier support engineers provide phone help and online direct computer connection to troubleshoot and repair technical problems rapidly and affordably. The scope of IT experience available from Progent's staff of nationwide service engineers makes it possible to escalate even the toughest network issues to appropriate specialists as needed.
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