Help Desk Call Center Services for Small Businesses
Full-Service Help Desk Call Center Support
Additional Topics of Interest
Remote Office 365 and on-premises Exchange Online Help
Office 365 Exchange migration Engineer
Office 365 is Microsoft's growing family of productivity apps and cloud services available on a monthly or annual subscription basis. Office 365 programs and cloud-based services are available in a variety of subscription plans targeted at markets from students and home offices to global enterprises. Progent offers fast and affordable remote access to specialists with expertise in Microsoft, Mac, iOS, and Android platforms. Progent can assist your business to understand the many subscription options available with Office 365 and integrate your network with Office 365 in a way that delivers maximum business value. Progent offers expertise with cross-vendor environments that include Windows, macOS or OS X, and Linux software. Progent can also assist your business to create and manage hybrid solutions that transparently integrate on-premises and cloud products and services.
64-bit Processing Consultancy
Consultant 64-bit Migration
Progent’s Microsoft-certified engineers can assist your organization to update your application servers or workstations from 32 to 64 bits. Progent can help your company to understand the risks and advantages of migrating to 64-bit computing, design an affordable upgrade strategy that minimizes business disruptions, and provide economical, professional online help to aid you to install 64-bit operating systems and application programs on your current computers.
Outlook autodiscover IT Services
Hybrid Microsoft 365 integration Network Engineer
Microsoft has made a strong effort to enable transparent hybrid ecosystems that integrate Office 365 and on-premises Exchange systems. This permits you to have certain Exchange mailboxes hosted at your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can assist you with any facet of designing, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can deliver as-needed support to help you through challenging technical bottlenecks and also can provide comprehensive project management outsourcing to make sure your hybrid Office 365 initiative is completed on schedule and on budget.
System Center 2016 and SQL Server Technical Support
System Center 2016 and Exchange Online Integration Online Technical Support
Progent's Microsoft-certified consultants have over a decade of background planning, deploying, enhancing and troubleshooting System Center Operations Manager environments and offer organizations of all sizes advanced remote or onsite consulting services for Microsoft SCOM 2012. Progent can assist your company to design an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and availability needed to monitor your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent can also help you to import and set up System Center 2012 Operations Manager management packs based on best practices for monitoring network fabric and both Microsoft and 3rd-party apps and services. In addition, Progent can provide fast online or onsite troubleshooting to help you to remediate serious issues detected by SCOM 2012.
Microsoft Certified Expert System Center 2016 and Office 365 Integration Configuration
Online Troubleshooting System Center 2016 and Exchange Online Integration
Small to middle size businesses can now get all the advantages of Microsoft System Center Operations Manager and also have fast access to Progent’s Microsoft and Cisco Premier IT consulting professionals. With Progent's economically priced IT support programs, small organizations can choose a basic Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing solution. Progent supports System Center Operations Manager 2007 to offer small company networks enterprise-class reliability, security, and productivity.
Unified CM Computer Consultant
Business Edition 6000 Specialists
Cisco Cisco Unified Communications Manager (Unified CM), formerly named CallManager, is the heart of Cisco's collaboration portfolio. CUCM and Cisco Unified Communications Manager Express provide a modern IP-PBX by integrating with applications that include Unified CM IM and Presence Service, Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent's Cisco-certified network consultants can deliver effective and budget-friendly remote and on-premises support to assist organizations of all sizes to build and administer CUCM environments by providing Unified Communications Manager configuration and troubleshooting consulting services that deliver optimum business value. Progent's consultants can assist with any aspect of Unified CM support and troubleshooting in areas such as integrating Cisco VoIP phones and desktop Video phones, designing dial plans, configuring SIP trunking and PSTN calling, installing ISR routers with CUBE VoIP networking support, designing UCS server failover solutions for survivability, capacity planning, and integration with Microsoft Exchange Server and Skype for Business.
Online Help Cisco Firepower Management
ASA 5500-X Firewall with Firepower Professionals
The new Cisco ASA 5500-X Family of firewalls with Firepower Services offer significantly more value than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX security appliances for new deployments. Progent's Cisco-certified CCIE network experts can assist you to manage your existing PIX or Cisco ASA 5500 security appliances and migrate to ASA 5500-X firewalls with Firepower Services. Progent can also help your business to plan, configure, optimize, administer and troubleshoot firewall solutions based on Cisco ASA firewalls with Firepower Services.
Computer Consultant Online Photoshop Training
Classes Live Online Microsoft Access
Progent provides live online instruction for an array of desktop applications and operating systems such as Office and Office 365 Excel, Word, PowerPoint and Project plus Adobe Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10. Remote training offers the advantages of traditional physical classroom seminars, such as instant interaction between clients and trainers, but avoids the costs of transportation and the hassle of trying to synchronize the availability of many workers. Available to single students or classes of all sizes, Progent's live online training allows the teacher to conduct the seminar from a remote office and the clients can be dispersed across an office or all over the the U.S. Live online education deploys powerful learning aids such as virtual white boards, real-time questions, and collaborative desktops. Classes can be short and personalized to specialized topics or longer in duration and wider in coverage.
Consultancy ProSight Email Guard Content Filtering Service
ProSight Email Spoofing Protection Services
Progent's ProSight Email Guard uses the technology of leading information security companies to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid structure of Progent's ProSight Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall.
Security patch management Consulting
Consulting Services Patch management services
Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and affordable solution for assessing, validating, scheduling, applying, and documenting software and firmware updates to your servers, endpoint devices scanners, network appliances like switches and wireless APs, and Internet-of-Things (IoT) devices like alarms and health monitors.
An index of content::
Small Office Computer Network Service Company
Microsoft Certified Small Business Security Consulting Firms
For small companies considering Progent's network support outsourcing, design expertise, or technical support services, phone 800-993-9400 or send email to information@progent.com.
24-Hour Wi-Fi 6 WiFi Support Services
802.11ax Planning Engineer
Progent's Wireless Consulting Services provide a fast, affordable option for businesses of all sizes to integrate, manage and troubleshoot advanced wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to design and install hardware like Cisco's Aironet and Meraki access points and wireless network controllers. For mobile email and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
SCCM 2007 Asset Inventory Remote Support Services
SCCM 2007 Application Deployment Engineer
Progent's Microsoft-certified consultants can help your organization to support System Center 2007 Configuration Manager (SCCM 2007) to streamline operations, improve security and compliance, and increase productivity by ensuring that critical applications are always up to date, tracking licensing, and monitoring usage profiles to help you make informed buying decisions. Once your organization is ready to upgrade your SCCM 2007 device management ecosystem, Progent can assist you to prepare for and implement an efficient migration to SCCM 2012.
Skype for Business Mirrored Back End Servers Technology Professional
Skype for Business Mirrored Back End Servers Consultant Services
Progent's Microsoft-certified consultants offer online and onsite expertise for organizations of all sizes to assess the benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any version of Lync Server or Office Communications Server. Progent can assist your business to plan a local, cloud-based or mixed deployment; interface Skype for Business with SQL Server,Exchange, SharePoint and Office or Office 365; configure high-availability mechanisms; interface Skype for Business with your PSTN gateway; and integrate third-party collaboration systems like Cisco UC. Progent's certified data security experts can help you create and verify a security strategy for your Skype for Business deployment that meets government and industry requirements.
Microsoft Project Server My Sites Engineers
Project Server 2013 Technical Support Services
Progent's Microsoft consultants can provide in-depth expertise in implementing, using and troubleshooting any edition of Microsoft Project, Microsoft Project Server, and Project Online and can provide a wide variety of affordable remote support services based on industry best practices to assist organizations of all sizes to get all the advantages of this powerful project management solution. Support services offered by Progent include system design, installation and upgrades, setting up secure file and status sharing among onsite and remote or mobile users, network optimization, and specialized webinar training classes.
24/7 64-bit Server Network Consultant
24x7 Microsoft Expert 64-bit Upgrade Setup and Support
Progent’s Microsoft-certified consultants can help you to enhance your desktops from 32 bits to 64 bits. Progent can assist your company to understand the risks and advantages of moving to 64-bit desktop processing, plan an affordable upgrade process that minimizes operational disruptions, and deliver inexpensive, expert online support to assist your organization to configure 64-bit desktop software and applications on your current computers.
Auditor Forefront Threat Management Gateway
24x7x365 Internet Security and Acceleration Server 2006 Technology Consulting Services
Internet Security and Acceleration Server 2006 is a multi-functional gateway that provides a fully integrated application layer firewall, VPN, and web caching platform for protecting the Internet-facing networks of any organization against a broad variety of attacks. Progent's Microsoft-certified ISA Server support professionals can show you how to plan, cost-justify, pilot, install, configure and manage the any version of ISA Server 2006 on your network.
network infrastructure documentation management Consulting
ProSight IP address management Consultancy
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of the time spent looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it.
MCSE Expert Certified Dynamics GP Great Plains Accounting Online Support
Microsoft Financial Software Remote Support Services
Dynamics GP allows you to grow and control your business more efficiently by delivering easy availability of decision-driving information and a fast ROI. Microsoft Dynamics GP/Great Plains offers major productivity benefits such as its ability to extend the reach of your company, manage your financials, automate financial operations, unify procedures across your company, improve inventory control, increase order accuracy, grow sales and minimize turnaround time, and increase cash flow. Progent can show you how to configure and maintain a robust, safe server and communications foundation to support Great Plains, and can provide expert Microsoft Dynamics GP/Great Plains consultants to make sure you derive all the benefits of your Microsoft Dynamics GP/Great Plains software.
24/7 Windows 10 Security Consultant
Windows 10 Trusted Boot IT Consultant
Progent's Microsoft-certified consulting experts can assist businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from any earlier version of Microsoft Windows. Remote and on-premises assessment and upgrade services for Windows 10 provided by Progent include ROI analysis, project supervision, compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile management, telecommuter access, security and compliance, automated provisioning and management, network infrastructure optimization, Wi-Fi support, disaster recovery planning, group and personal training for IT support personnel and users, and ongoing technical help.
Subscription Postini
Antispam Technology Consulting Services
E-Mail Guard by Postini provides constantly upgraded spam and virus blocking, content filtering, and protection from e-mail-borne directory harvesting and DSA attacks. Progent is a Postini partner and service specialist. If your company is too small to qualify for a regular Postini license, you can still get access to Postini’s Perimeter Manager technology via Progent’s E-Mail Guard anti-spam and virus defense service program. Progent’s expert email security consultants can show you how to develop an email safety strategy that features antispam and virus protection services and policies.
Wireless Security Scan Consulting Services
Internal Security Inventory Consultants
Progent provides small organizations a pair of specially designed network security evaluation scanning packages that provide, for a set price, remotely administered inventory scans of your network security profile which are evaluated by professional security specialists who assess the data collected by the scan, present unbiased evaluations of your existing security vulnerability, and make recommendations for improvements. Progent has developed two complementary network security inventory packages for external and internal security testing that are priced to meet the budgetary realities of small companies while offering enterprise-class evaluations of your network's exposure to assault.
Office Excel 2016 Consultants
Excel and SharePoint Technology Professional
Progent's certified Office Excel and Office 365 Excel application consultants can provide a wide range of online support services to assist your organization to plan, develop, test, deploy, administer, and troubleshoot business applications based on any release of Microsoft Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can help your business to migrate your current Excel applications to the newest releases of Excel, integrate Excel with Apple iOS-powered iPhones and iPads and Android phones and tablets, and identify and fix compatibility issues between different versions of Office Excel. Progent can provide as-needed support to organizations looking for a quick fix to a specific issue related to Office Excel and Progent also offers comprehensive project management support for migrating or developing mission-critical applications based on Office Excel. Progent's cost-effective online training for Excel can be custom tailored to meet the special requirements of individuals or teams.
ProSight Spam Filtering Services Services
Email White Lists Engineers
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall.
Windows 7 Services
Microsoft Windows 7 Upgrade Network Help
Progent's certified consultants can assist your company to assess
Consulting Services Microsoft Exchange Server 2016 Upgrade Planning
Immediate Exchange 2016 Mailbox migration Network Consultant
Progent can help you in any and all facets of your migration to Microsoft Exchange Server 2016 such as planning HA architecture for a local, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization strategy; specifying mass storage requirements for your virtual machines, mailbox databases and log files; setting up HLB for high-availability client access services; planning, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web.
Expert Microsoft Certified Exchange Server 2016 Upgrade Planning Consulting
Microsoft Exchange Server 2016 Upgrade Planning On-site Support
Progent can help you in all facets of your migration to Exchange 2016 including designing HA infrastructure for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V design; determining storage requirements for your virtual machines (VMs), mailbox databases and log files; setting up hardware load balancing (HLB) for fault-tolerant client access services; designing, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Technology Consulting Microsoft SQL Server 2008
Technical Support SQL Server Business Intelligence
Progent’s Microsoft certified consultants can offer small and medium size businesses expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, web-ready database and data analysis platform that enables the speedy creation of advanced business programs that can give your business a competitive advantage. SQL Server provides core support for XML and the ability to query across the Internet and beyond the firewall. In addition to offering consulting, support and problem solving services, Progent’s SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity and profitability of your information system. Progent can also help you upgrade from older editions of SQL Server to SQL Server 2005.
Emergency ISA 2000 Server Onsite Technical Support
Urgent Consulting Services ISA 2000 Server
Progent's certified ISA Server consultants have broad backgrounds creating Microsoft-based security solutions for IT networks with multiple locations, mobile workers, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall consultant is ready to help your small or mid-size company design and implement a configuration of Microsoft ISA Server 2004 that meets your IT protection needs without restricting your productivity.
Cisco Firepower 1000 Series Firewalls Support and Integration
Remote Support Services ASA Firewall with Firepower
Cisco's Firepower NGFWs Firewalls deliver a significant performance improvement compared to Cisco's previous-generation ASA 5500-X security appliances and include unified management and automation of advanced security features like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall experts can help you to design and execute an efficient migration to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower appliances with Cisco's security services to build and centrally control network environments that include branch offices, data centers, and cloud resources.
Top Ranked Technical Support SQL Server 2012 AlwaysOn
Online Help PowerPivot for Excel
Progent can provide the expertise of Microsoft-certified engineers as well as experienced database application developers, database administrators, project managers, network infrastructure engineers, business continuity specialists, and certified security consultants to assist you to assess the potential benefits of SQL Server 2012 for your organization, set up pilot environments at your site or at Progent's lab, design and carry out a smooth migration to SQL Server 2012 from earlier releases of SQL Server or from legacy database solutions, and define a cost-effective and safe network infrastructure that helps you maximize the business benefit of SQL Server 2012.
VMware Cross vCenter NSX Consultant Services
VMware Site Recovery Manager and NSX Consultant
VMware's NSX network virtualization platform enables you to create complete logical networks in software. NSX allows virtual networks to be provisioned instantly and administered with a high level of automation regardless of the physical components used by the basic IP network. VMware Site Recovery Manager (SRM) supports programmatic disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also permits transparent testing for disaster recovery, updates and fixes and can produce audit reports to confirm full service recovery, validate Service Level Agreements and prove compliance. When integrated with VMware's NSX virtual network platform, VMware SRM can rapidly restore the complete virtualized network topology at the secondary site. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to help you to plan, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager and VMware NSX.
Online Help Microsoft Activesync
Blackberry Consulting
Progent’s consultants provide expertise in multiple technologies relevant to mobile networking including network architecture, Activesync, wireless security, mobile e-mail, Windows Mobile, RIM Blackberry, and mobile software programming. Progent's Microsoft certified experts can save your business time and money by using their wireless background to help you choose and configure mobile networking technologies that fit the needs of your company. Progent can also optimize your IT infrastructure so that mobile appliances perform better.
OS X and Exchange Support and Setup
Mac Email client for Exchange Online Troubleshooting
Microsoft Exchange and Apple Mac workstations can work together efficiently. Progent's Mac and Microsoft certified consultants can show you how to set up Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users can work closely with teammates who run Microsoft Outlook. With Microsoft Exchange and Entourage 2008 for Mac, Exchange and Mac software can coexist, allowing Mac users to receive and transmit messages, search the Exchange global address list, import addresses, synchronize appointments, and invite people to meetings with your Exchange account. Progent will make sure that your Exchange Server is properly configured and that WebDAV and Outlook Web connectivity are working. Progent also can provide specialized onsite Entourage education.
Microsoft Firewall Outsourcing
Urgent Consultants ISA 2004 Server
Progent's certified ISA Server consulting experts have broad experience developing Microsoft-based security solutions for IT networks with many sites, remote workers, and mission-critical web-based applications. A Progent ISA 2004 Firewall consultant can help your small or mid-size business plan and implement an installation of Microsoft ISA Server 2004 that supports your IT protection needs without restricting your productivity.
SCCM 2016 Patch Management Specialists
24x7x365 SCCM 2016 Site Hierarchy Computer Consulting
Configuration Manager 2016 automates application and device provisioning across multiple sites, simplifies compliance settings control, keeps track of network assets, protects against corporate data leakage, provides health monitoring, allows secure self service, and offers a single control mechanism for administering multi-operating system networks based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud integration specialists can assist you with any aspect of designing, installing, operating and repairing a SCCM 2016 solution for local, cloud, or hybrid environments.
Professional Microsoft Virtual PC for Mac
Windows Desktop Simulation on macOS Technology Consulting
For businesses that have a combination of Apple Mac and Windows desktops, there are two basic alternatives for using Windows-only applications on a Mac: an external connection to a physical Windows PC or local simulation of a Microsoft Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Mac allows you to attach a Mac to a networked Windows-powered PC to use Windows programs and share system resources. Microsoft's Virtual PC for Mac emulates Microsoft Windows on a Mac computer so that you are able to run Windows programs locally. Progent's Mac technology support experts can assist your business to maintain these products for running Windows applications on your Macs and can in addition assist your company to evaluate and configure third-party products for Microsoft Windows PC emulation.
macOS Online Consultant Services
Remote Mac Online Specialists
Progent offers nationwide online help and consulting services for companies who operate Apple Mac OS X networks or whose IT systems include a combination of macOS and Mac OS X with Microsoft technology. Progent's experts offer macOS and Mac OS X users a range of IT services such as desktop assistance, migration to the latest edition of Mac OS X from other earlier versions of macOS and Mac OS X, plus help with Apple macOS and OS X application software. Progent can also assist you with iPhone and iPad support, or moving to iCloud. Online IT help provides optimum leverage for your information technology budget by preserving client efficiency and limiting the hours billed for network analysis and repair. Sophisticated remote support tools and experienced service specialists and engineers allow Progent to handle most IT problems without wasting time and money by going to your location. In the vast majority of cases your network problems can be dealt with over the phone or through a combination of phone help and online network analysis. Progent can make available Cisco CCIE infrastructure experts and CISA and CISM certified security professionals to help you with the toughest system problems.
Computer Consultant SCCM 2016 Site Hierarchy
Remote SCCM 2016 Asset Inventory Remote Support
Configuration Manager 2016 automates application and device deployment across multiple sites, simplifies security and compliance settings control, keeps track of network assets, guards against company data leakage, provides health reporting, enables secure end-user self service, and offers a single control mechanism for administering mixed-operating system ecosystems running on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud integration experts can help your organization with any facet of designing, installing, using and repairing a SCCM 2016 deployment for on-premises, cloud, or hybrid environments.
Services CRISC Certified Risk and Information Systems Control Analyst
CRISC Certified Risk and Information Systems Control Analyst Professional
Progent can provide the guidance of a CRISC-certified risk management consultant to assist you to design and deploy an enterprise risk management (ERM) strategy based on leading practices identified by CRISC and geared to align with your organization's risk tolerance, business objectives, and IT budget.
Router Training
Server Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their scope, Progent can focus on delivering hard-to-find services where Progent has little competition. Mid-size companies who work with trusted freelance consultants or who employ internal IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
SIP PSTN Trunks Professional
SIP Trunk Failover Technical Support
Progent's Cisco-certified SIP integration experts can assist your business to plan, integrate, manage, debug and upgrade Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks and can provide cost-effective online or onsite support to assist you to move smoothly to an advanced unified communications environment that delivers fast ROI. Progent's certified Microsoft unified communications consultants can assist you to establish interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications such as Skype for Business and Lync for access to a SIP-based IP PSTN trunk.
Services ProSight Email Guard Content Filtering Service
ProSight Spam Filtering Services Engineer
Progent's ProSight Email Guard solution uses the technology of leading data security companies to deliver web-based management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter.
Technology Professional VLAN Test Lab
Urgent Consultant Services Capacity Planning Test Lab
The Progent Test and Training Lab located at the QTS Internet Data Center is available for piloting mission-critical applications, developing cost-effective system upgrade procedures, assessing and optimizing performance, planning or validating business continuity strategies, mitigating compatibility problems, and establishing training systems for new technologies. For Progent customers without sufficient internal resources to configure proper test systems, the lab cuts capital outlay and engineering risk and helps keep vital IT projects on schedule.
Offsite Employees Helpdesk Services Information Technology Consulting
Offsite Workers Helpdesk Outsourcing
Progent offers small and mid-size companies supplemental or comprehensive Help Desk support for at-home employees.
Engineers Microsoft Dynamics GP 2015 Reporting
Microsoft Dynamics GP 2015 App Development Consulting
Dynamics GP 2015 R2 features a new architecture that improves cloud integration, works with popular smart phones and tablets, permits single sign-on with Azure AD, and tightens security and compliance. Dynamics 2015 R2 also simplifies reporting, includes nine new Workflows, extends the Web Client, and delivers more than 100 enhancements to its library of applications. Progent's team of Microsoft-certified consultants have the depth and breadth of technical skills and experience to address the critical IT and business challenges associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can help you to perform an efficient migration that will optimize the business value of your investment in this mission-critical product.
Microsoft Expert SQL Server 2014 AlwaysOn Availability Groups Information Technology Consulting
SQL Server 2014 Capacity Planning Consultants
SQL Server 2014 incorporates significant enhancements in critical areas including speed, availability, compliance, and cloud readiness. SQL Server 2014 is the first release of SQL Server that incorporates in-memory capability that works transparently with all types of applications including OLTP, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective remote and on-premises consulting services such as planning, configuration, administration, troubleshooting, and application development services to help organizations of any size to achieve maximum business value from their SQL Server 2014 investment.
Forefront Threat Management Gateway 2010 Configuration
Forefront Threat Management Gateway 2010 Computer Consultant
Forefront Threat Management Gateway 2010 builds on the proven security capabilities of Microsoft ISA Server and provides a centrally managed Internet gateway that delivers a single-server platform for a variety of security features including an application and network layer firewall, URL monitoring and filtering, malware inspection, IPS, reputation services, VPN control, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway provides comprehensive web security reporting capabilities, allows customized reports powered by SQL Server, integrates with Active Directory to streamline policy enforcement, and can be deployed as a virtual server to cut costs and improve recoverability. Progent's Microsoft consultants can help your company to plan and execute pilot and production implementations; integrate Forefront TMG 2010 with Windows 2008, AD, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint 2010; set up Forefront TMG 2010 to operate on a virtual server with Windows Hyper-V; and deliver ongoing support and troubleshooting. Progent's consultants can also help you to migrate economically to Microsoft Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.
Microsoft Solutions Framework Project Methodology Computer Consultation
24 Hour Specialists Best Practices
Progent’s staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional background, in the trenches of IT service, performing a wide range of technical tasks for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting team. This means that you get not just world-class IT help, but also a consultant with field-tested approaches for applying technical knowledge to resolve actual network problems rapidly.
Full Service Outsourcing Consultants
24 Hour CIO Outsourcing Engineer
Progent is organized provide in-depth online consulting for all technical areas associated with today’s small business information networks and offers a variety of strategic, on-demand support services such as a part-time CIO to provide senior-level planning and budgeting capability, a Call Center for help desk services, 24x7 server monitoring, spam and email-borne virus filtering as a managed service, project management help for major initiatives such as site relocations oroperating system upgrades, connectivity consultants for building and maintaining fast and robust network infrastructure, security engineers to ensure information protection and compliance, disaster recovery specialists to create business continuity strategies, and software developers to create, customize, or repair mission-critical application programs.
Cybersecurity Architecture Consulting Services
CISSP-ISSAP Security Architecture Specialists
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP status as a result of rigorous examination and significant work with network security architecture. ISSAP security experts possess comprehensive understanding of access control mechanisms and techniques, telecommunications and network infrastructure security, cryptography, needs evaluation, business continuity and disaster recovery planning (DRP), and physical security. Progent's ISSAP-certified security specialists can assist your business with all phases of secure network architecture.
Expert Microsoft Certified Remote Troubleshooting Systems Management Server 2003
Systems Management Server Remote Technical Support
Progent’s certified consultants provide small and medium size companies enterprise-grade consulting support for Microsoft Systems Management Server 2003 and Configuration Manager 2007, Microsoft's solutions for update and deployment management. System Center Configuration Manager 2007 is the new name for the update management solution previously known as SMS Server. System Center Configuration Manager offers a range of new features to Microsoft Systems Management Server 2003 including comprehensive automation, built-in Vista Microsoft Windows Server 2008 support, quarantine support, and device driver management. Progent’s certified consulting professionals can help you use SMS Server or System Center Configuration Manager economically for automated OS and application deployment, security patch control, application tracking, and software license compliance. Progent's engineers can also assist your company to move smoothly from SMS Server 2003 to System Center Configuration Manager 2007.
24 Hour Cisco Certified Short Term Staff Augmentation Specialists
Temporary Help Desk Call Center Staffing Onsite Technical Support
Progent's short-term IT staffing services enable businesses to respond to sudden increases in demand for IT professionals without dealing with the expense and delays associated with identifying and hiring reliable technical help and without adding to your permanent head count.
Exchange Server Upgrade Specialist
Exchange 2007 to Exchange 2010 Upgrade Services
Progent's Microsoft and Cisco-certified network engineers can assist your organization to assess the value of Microsoft Exchange 2010 for your company and can assist you to plan and carry out a smooth upgrade to Microsoft Exchange Server 2010 from Microsoft Exchange 2003 or Exchange 2007 that will provide fast payback by improving your productivity, lowering the expense of hardware and service, streamlining administration, and integrating your key communications technologies.
SMS Server Upgrade Onsite Technical Support
SMS Upgrade Online Technical Support
Progent’s Microsoft experts offer small and medium size businesses enterprise-class consulting support for Systems Management Server and System Center Configuration Manager, Microsoft's standard tools for change and deployment management. Configuration Manager is the new name for the update management solution previously called Systems Management Server. Configuration Manager provides a variety of new features to Systems Management Server 2003 including comprehensive automation, built-in Windows Vista Windows Server 2008 awareness, quarantine support, and device driver management. Progent’s certified engineers can help you use Systems Management Server or System Center Configuration Manager effectively for automated OS and application software installation, security patch control, software tracking, and software license reconciliation. Progent's consultants can also help your company to migrate efficiently from Microsoft Systems Management Server 2003 to System Center Configuration Manager 2007.
Operations Manager Case Studies
MOM Case Study
Before Progent’s MOM-based solution, network issues were approached reactively, after users were impacted by them. With the benefit of proactive, automated warnings and trend reports created by Microsoft Operations Manager, Progent can now anticipate network troubles before they grow to be serious enough to impact network availability. Because of MOM, Progent can deal with potential problems before clients know that the problems exist. Progent supports MOM 2005 and Microsoft Operations Manager 2000 to offer small company networks enterprise-class availability, safety and performance.
24/7 ISA 2004 Server Consultants
ISA 2000 Server Online Help
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have extensive backgrounds developing corporate security solutions for information systems with many locations, remote users, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall engineer is ready to help your small company plan and implement an installation of Microsoft ISA Server 2004 that meets your IT protection requirements without restricting your network.
Microsoft Expert 64-bit Processing Consultancy
64-bit Migration Professionals
Progent’s Microsoft-certified consultants can assist you to update your application servers and/or desktops from 32 bits to 64 bits. Progent can assist your company to understand the risks and benefits of upgrading to 64-bit processing, plan an affordable upgrade process that reduces business interruptions, and provide inexpensive, professional remote support to assist your company to configure 64-bit software and application software on your current computers.
SUS Consulting
24 Hour Windows Server Update Services Engineer
Microsoft Windows Server Update Services enables IT administrators to deploy and track the most recent Microsoft patches and security releases to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft WSUS, network support staff can fully and easily manage the installation of patches that are published through Microsoft Update to servers and desktops in an organization. Progent can assist you with technical details of the initial configuration of Microsoft Software Update Services such as designing the Microsoft WSUS deployment, setting up client's workstations, establishing the Group Policy settings, and making sure your Microsoft Software Update Services GPO is associated with an Active Directory container appropriate for your network environment.
Windows 8.1 Remote Desktop Contractor
Microsoft Windows 8.1 Upgrade Network Assessment
Progent's Microsoft-certified experts can provide a range of IT outsourcing and co-sourcing services to assist companies of any size to install, administer, and troubleshoot IT systems that incorporate desktops, notebooks, tablets, or Windows phones based on Windows 8.1. For enterprises, Progent's experienced project managers can assist to set up testing environments to assess Windows 8.1 and plan and execute Windows 8.1 migration plans based on leading practices.
Computer Consultant Telecommuting Job
Urgent Part-Time Job Microsoft Consulting
If you are a network consultant with technical support experience, joining Progent and helping our customers will expand your skills via collaboration with our staff of motivated, world-class consulting experts. Progent's concentration on providing IT consulting and technical support to small businesses will give you the chance to work closely with decision makers and add tangibly to the success of dynamic organizations. Also, Progent's virtual office environment offers state-of-the-art tools for off-site support and wireless access to help you to deliver speedy solutions when you troubleshoot business-critical problems.
SonicWall NSA 4650 Firewall Audit
SonicWall NSA 6650 Firewall Network Consultants
Progent's SonicWall firewall consultants can help you integrate, maintain, and update SonicWall firewall appliances including the current SonicWall TZ and NSa Series of firewalls and the older SonicWall PRO 2040 products. Progent's CISSP and GIAC-certified network security experts can show you how to incorporate SonicWall security gateways into an end-to-end security solution and build protection into your business processes.
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