Progent's Network Help Desk Outsourcing Services are intended especially for small businesses who need fast access to a Help Desk Service Center with professional phone support and full escalation options but who must operate within a restricted information technology budget. Important components of Progent's Help Desk Outsourcing Support Services are Help Desk Call Center Phone Support, Optional Remote Access Provisioning, Initial System Evaluation, Problem Prioritization, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Help Desk Software Recommendation and Integration.


Additional Topics of Interest

Project Web Access Integration
Boston Professional

Progent's Microsoft consultants can provide advanced expertise in implementing, managing and debugging all versions of Microsoft Project, Project Server, and Project Online and can provide a broad variety of affordable remote consulting services following proven best practices to help organizations of any size to get all the benefits of this leading platform. Support services available from Progent include solution planning, installation and upgrades, strategies for secure file and status sharing among onsite and offsite users, network optimization, and customized webinar training classes.

Tennessee Tech Services
Network Architect Firms

Progent’s Technical Response Center offers national remote assistance for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-Premier service experts provide phone support and remote direct network access to troubleshoot and resolve network problems quickly and economically. The breadth of IT expertise represented by Progent's team of country-wide service engineers allows Progent to escalate even the most difficult network issues to appropriate experts as required.

domain management Consultancy
IT documentation management Engineer

Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it.

scom 2016 SharePoint integration Support Outsourcing
scom 2016 Azure integration Technical Support in Orinda, CA

System Center 2016 Operations Manager helps to ensure top performance and maximum availability for critical applications by providing centralized, cross-platform monitoring of physical and virtual infrastructure installed across local datacenters and cloud environments. Progent's SCOM consulting team offers advanced remote and onsite expertise to help businesses of all sizes to plan, integrate, tune, enhance and repair SCOM 2016 solutions. Progent can help you to migrate to SCOM 2016 from earlier versions or from other IT infrastructure monitoring products, or integrate multiple monitoring systems into a unified IT management solution. Progent can also show you how to expand your Operations Manager 2016 scope to include resources based in public clouds such as Microsoft Azure and Amazon AWS.

Sun Solaris Remote Outsourced IT Management Services
Sun Solaris Online Consultancy Plano, Texas

Progent offers nationwide urgent help and troubleshooting services for businesses who run Sun Solaris environments or whose IT systems feature a combination of Sun Solaris and Microsoft technology. Online IT help offers optimum return for your IT budget by preserving user productivity and limiting the hours billed for network repair services. Advanced online access tools and skilled technicians and consultants combine to enable Progent to solve most IT issues without wasting time and money by traveling to your location. In the vast majority of situations your IT problems can be dealt with over the phone or through a mix of phone support and online network analysis. Progent can make available Cisco CCIE infrastructure experts and CISA premier security specialists to assist with the most difficult network problems.

Microsoft Windows Server Install
Remote Software Support for Microsoft Office 2000 in Emeryville

Progent’s IT outsourcing packages provide economical computer consulting for small companies. Whether it includes planning network architecture, setting up an in-house Help Desk or using an outside one, rolling out a new email platform, monitoring your system, or building an on-line business solution, outsourcing your network engineering services can reduce expenses and minimize uncertainties, permitting network service budgets to increase in a more moderate and controlled manner than is possible by assembling a bulky, knowledgeable in-house network support organization. Progent’s Outsourcing White Paper and flyers tell you how Progent can enable you to build a secure and robust network foundation for your critical applications based on Microsoft Windows including Office XP, Office 2003, and Office 2000.

Windows Server 2008 Online Support
Windows Server 2008 Services in Detroit, Michigan

Microsoft Windows Server 2008 represents a major step forward in making information systems more secure and fault tolerant, easier to virtualize and manage, higher performing, and able to offer an improved platform for web publishing. Progent can help your company get the most from the improvements incorporated into Microsoft Windows Server 2008 by providing consulting, tech support, training, temporary staffing, monitoring, and security services.

Office 365 Exchange Online and on-premises Exchange Support Outsourcing
Support Services in San Francisco, San Jose, Oakland, Sacramento

Office 365 Exchange Online allows you to utilize cloud-resident virtual machines, mailboxes and associated email components to reduce hardware expense and management overhead. You can deploy Office 365 Exchange Online to run all your mailboxes, or you can integrate a hybrid solution that combines on-premises and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer affordable remote technical support to help your organizations to evaluate the benefits of Office 365 Exchange Online, design a solution that makes sense for your functional requirements and budget, carry out an efficient migration from your current Exchange system to one that includes Office 365 Exchange Online, train your management staff and users, and deliver as-needed consulting and troubleshooting.

Exchange 2013 Migration Troubleshooting
Exchange 2013 Disk Availability Group Technology Professional Plano

Microsoft Exchange 2013 incorporates major improvements to the capabilities of Exchange Server 2010 and delivers important innovations as well as a revamped architecture. These enhancements favorably impact vital areas such as manageability, high availability (HA), security and compliance, operational costs, teamwork, expandability, performance, compatibility, and the user experience. Progent's certified Exchange 2013 consulting experts can assist your organization to understand the possible advantages of upgrading to Microsoft Exchange Server 2013, create an efficient validation and rollout plan, and train your IT team to manage your Exchange 2013 environment. Progent also offers ongoing remote support and management for Exchange Server 2013.

Stabilizing Phase: Design Tuning Integration Company
Developing Phase: Pilots Services in Newark

When performing IT projects for enterprise customers, Progent uses a phased approach based on defined milestones so as to meet financial, scheduling and engineering goals while reducing productivity disruption. Progent's Enterprise Services Project Methodology utilizes accepted project management procedures derived from the best practices described by the Microsoft MSF methodology which specifies requirements definition, architecture recommendations, pilots, design tuning, and professional implementation. All facets are recorded to provide a detailed summary of technical services delivered and to help in ongoing system maintenance.

Microsoft SBS 2003 Help and Support
Microsoft Small Business Server 2011 IT Consulting in Toledo, OH

Microsoft Small Business Server (SBS) is a low-cost collection of server products that provides the basis for a feature-rich but easy-to-manage information. The IT sophistication of the Microsoft .NET components bundled with Microsoft Small Business Server calls for a network consultant with real-world experience designing and integrating seamless, comprehensive business technology environments. Progent's SBS Server professionals have an average of more than 10 years of experience integrating computer systems founded on Microsoft products. This background ensures you results in installing, administering, and troubleshooting IT environments that incorporate the Microsoft SBS Server suite of servers and applications.

Microsoft Office Access Programming Companies
Microsoft Access Web App Developer Firm Pittsburgh, Pennsylvania

Progent offers economical online support for all releases of Microsoft Office Access including Access desktop and Access Web App and can provide expert support for application development, database migration, performance tuning, BI reporting, and troubleshooting. Progent also offers custom webinar classes for Office Access application programming and database administration.

Server and Desktop Monitoring and Reporting Consultant
ProSight Patch Management Support Services in San Mateo County

ProSight LAN Watch is Progent’s server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the health of vital devices that drive your IT network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they can disrupt your business.