Progent's Standard Help Desk Services offer a complete service desk solution that handles all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Support services are provided at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.


Additional Topics of Interest

CCIE Certified Catalyst 4900 Switch Online Consulting
Catalyst Switch IOS Integration in Miami, Florida

With Cisco Catalyst switches for small and mid-size companies, Cisco enables organizations to gain the full benefits of bringing smart traffic control into their IT infrastructures. Cisco's switching technology allows you to deploy capabilities that make your IT network sufficiently available to accommodate real-time needs, expandable to facilitate growth, secure enough to protect confidential data, and designed for prioritizing and controlling traffic flows to streamline system operations. Progent's CCIE certified consultants can help you pick out and integrate Cisco Catalyst switches appropriate for your company. Also, Progent's CISM and CISSP certified security consultants can help you develop a comprehensive protection policy and configure Cisco Catalyst switches so they powerfully enforce your security strategy. Catalyst switching products that Progent provides expertise for include Cisco's Catalyst 2960 switches, Catalyst 3750 switches, Catalyst 4900 switches, and Catalyst 6500 switches.

Amazon enterprise hybrid cloud solutions Contract Programmer
Amazon EC2 mobility Programming Company San Antonio, Texas

Progent offers affordable online support to assist companies to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, architectural design, pilot testing, configuration, centralized administration, performance tuning, software license management, disaster recovery solutions, and security.

Integration Support for Exchange Server 2000
Consultants for Microsoft Exchange 2000 Upgrade San Francisco Bay Area

Years of experience with Microsoft's email technology has made Progent one of the most knowledgeable computer consulting companies in California for configuring email solutions powered by Microsoft Exchange 2000 Server. Progent is expert in helping small organizations get all the advantages of Exchange Server under typical situations including updating from Exchange 5.5, migration from an ISP-provided or POP3 Email system, and outsourcing your Microsoft Exchange Server management.

Consultancy for Windows and UNIX
National UNIX, Windows Consultancy Atlanta, Georgia

If you are developing UNIX-based software on a network that includes Windows-based processors, desktops, and office applications, Progent can provide full-service information technology outsourcing that frees you to concentrate on your area of strategic know-how without the constant hassle of maintaining your company information system. By using automated network monitoring and by delivering online and on-site assistance when your company needs it, Progent represents an economical alternative for maintaining an IT system that provides high dependability, protection, and efficiency. Progent's developer assistance services include full-service network support outsourcing, virtual server infrastructure, remote and on-premises support and troubleshooting, 24x7 monitoring services, and Help Desk Call Center services.

Specialist for Mac Technical Support
Georgia Mac Online Consultant Services

Progent offers nationwide remote help and consulting services for businesses that run macOS and OS X networks or whose information systems include a mix of Mac and Microsoft technology. Progent's engineers offer Mac clients a range of services such as desktop assistance, upgrading to the latest version of macOS from other earlier editions of Apple macOS or OS X, plus expertise with Mac applications. Progent can also assist your business with Apple iPhone and iPad synchronization and troubleshooting, or migrating to Apple's iCloud. Online network consulting provides maximum leverage for your information technology budget by protecting user productivity and limiting the time charged for computer repair services. Sophisticated remote support technology and experienced technicians and consultants combine to enable Progent to solve most IT problems without squandering time and money by traveling to your site. In the vast majority of situations your IT issues can be dealt with by telephone or through a combination of phone support and online access. Progent can make available Cisco CCIE infrastructure experts and CISSP certified security professionals to help you with the most difficult network problems.

Microsoft SQL Server 2012 AlwaysOn Support and Help
SQL Server 2012 Migration On-site Technical Support

Progent can provide the expertise of certified engineers as well as seasoned database application developers, DBAs, project managers, Cisco-certified network architects, disaster recovery/business continuity specialists, and data security consultants to assist you to evaluate the potential benefits of SQL Server 2012 for your business, set up test environments at your site or at Progent's test lab, design and execute out an efficient migration to SQL Server 2012 from earlier versions of SQL Server or from legacy database solutions, and configure an efficient and secure IT infrastructure that lets you realize the full strategic benefit of Microsoft SQL Server 2012.

SCCM 2016 IT Services
Technical Support Services in Novato

Microsoft System Center 2016 provides major improvements for managing hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's Microsoft-certified consulting team can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

Repair for Small Office
Small Business Small Business IT Consulting in Santa Ana, CA

For small organizations considering Progent's network support outsourcing, design expertise, or troubleshooting services, call 800-993-9400 or e-mail information@progent.com.

Computer Consulting for Microsoft Hyper-V 3.0 Virtual Machines
Specialists for Hyper-V 3.0 Virtual in El Granada, CA

Widows Server 2012 R2 Hyper-V enhances server virtualization in critical areas including secure multitenancy, agile network infrastructure, cloud readiness, scalability and throughput, and high availability. Progent's Microsoft-certified consulting experts can assist your business to benefit from Hyper-V to deploy and manage virtual servers to cut IT costs and enhance productivity.

Professionals for Email Outbound Content Filtering
Tennessee Top Ranked ProSight Outbound Email Filtering Consultant Services

Progent's ProSight Email Guard uses the technology of leading information security vendors to provide centralized management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter.

Security Audits for Juniper J6350 Router
Juniper J2350 Router Network Consultant Shreveport, Louisiana

Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

UNIX Security Audit Services
Solaris Cybersecurity Contractor Sacramento

If your company runs a Solaris network or a mixed-platform IT environment, Progent's CISM and CISSP-premier consultants can assist your whole organization in a wide range of security areas including security management procedures, security design and models, access control products and techniques, applications development security, operations security, hardware security, communications, network and Internet security, and business continuity preparedness. CISM and CISSP define the core competencies and international standards of knowledge that information security managers are required to master. These accreditations provide IT management the assurance that those who have achieved their CISM or CISSP certification have the experience and theory to deliver world-class security support and consulting help.

Check Point Software Blade Audit
Check Point NGX VPN Cybersecurity Group Hialeah

Progent's Check Point Software experts can help you select and configure Check Point Software Firewall utilities and hardware based on Check Point Software's technology to provide an economical and efficient security defense for your information network. Progent can also help you configure other Check Point technologies such as Check Point ZoneAlarm and Check Point Series 80 firewalls with security solutions from other vendors and offer a central stop for on-going network support, administration, training, and design expertise.