Progent's Standard Help Desk Services provide a comprehensive solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Support services are offered at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.


Additional Topics of Interest

IT Consultants for Windows and Solaris
UNIX with Windows Consulting Services in Berkeley, CA

Progent can assist your business to design and execute a smooth migration from a UNIX-based IT system to a network based on Windows and capable of running Microsoft's powerful office productivity products, business applications, and software development tools. Progent's UNIX, Windows and Cisco consultants and application specialists can assist you to guard your data and reduce productivity disruption by developing an effective transition plan that protects your existing assets in UNIX software and infrastructure. UNIX-to-Windows transition support expertise offered by Progent include analysis of existing infrastructure, migration planning and testing, MS Exchange migration expertise, data and application software migration, and processor and storage system migration and economization.

Aironet 2700 Access Point Online Support
Engineer for Aironet 1800 Access Point in Yuba City, CA

Progent's Cisco CCIE wireless network consultants offer remote or on-premises integration and troubleshooting support to assist your organization to plan, configure, update, optimize, manage and troubleshoot Aironet wireless AP deployments of any scale or topology. Progent's Cisco wireless controller experts can also assist you to combine your Wi-Fi environment with your wired network infrastructure and cloud-hosted resources to create an enterprise-wide connectivity solution that is easy to administer and expand. Progent also offers affordable Wi-Fi site surveys to help you to decide the most efficient selection, placement and setup of Aironet wireless APs to work with your unique workplace design, building structure, and anticipated network traffic.

Consultant for ASA and PIX Firewalls
Cisco AnyConnect Network Engineer in El Dorado Hills, CA

Progent's Cisco-certified CCIE network engineers can help your company to manage your existing PIX or ASA 5500 firewalls and migrate to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, integrate, optimize, administer and troubleshoot firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services

Programming Firms for Power BI On Premises
Power BI Security Development Group Santa Cruz County

Progent's Power BI experts can help you to plan, deploy, maintain, update or troubleshoot your Power BI solution. Progent can also help you to prepare your source data for Power BI visualizations. Progent can help you build and administer an on-premises, cloud based, or hybrid architecture for Power BI.

VMM and SQL Server Remote Support Services
SCVMM On-site Technical Support in Tampa, FL

Progent can help organizations of any size to adhere to best practices to configure SCVMM 2012 hosts, fabric, storage, and libraries; plan, implement, and manage private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive monitoring. Progent can help your company to migrate from a legacy edition of SCVMM or from a third-party virtualization management platform, and Progent can show you how you to enhance and troubleshoot your current SCVMM 2012 ecosystem to make sure you get maximum return on investment.

ISA Server 2006 IT Consulting
ISA 2006 Technology Consulting Services

Microsoft ISA 2006 is a multi-functional gateway that provides a powerful application layer firewall, VPN, proxy, and Web caching platform for safeguarding the Internet-facing applications of any sized business against a broad variety of attacks. Progent's Microsoft-certified Internet Security and Acceleration Server engineers can help you design, cost-justify, test, implement, customize and support the Standard or Enterprise edition of ISA Server 2006 on your network.

Amazon MWS Design Firms
Amazon MWS Coding

Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales activities including listings, orders, shipments, inbound and outbound fulfillment, and reports. By leveraging Amazon's vast online selling environment and automating their sales processes, vendors can expand their reach, reduce their operating costs, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide application programming, workflow integration, project management support, and training to help you cut development time and expedite your ROI.

System Center Operations Manager Network Consultants
SCOM 2012 Fabric Monitoring Help and Support Patterson, CA

Progent's Microsoft-certified consultants have over a decade of background planning, implementing, optimizing and fixing SCOM solutions and offer organizations of any size advanced remote or onsite consulting support for SCOM 2012. Progent can assist you to plan a topology for System Center 2012 Operations Manager servers that delivers the performance and availability required to watch over your datacenter effectively, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent can also help you to install and customize Microsoft SCOM 2012 management packs according to leading practices for monitoring network fabric and Microsoft and 3rd-party apps and services. Also, Progent can deliver responsive remote or on-premises troubleshooting to help you to fix serious issues uncovered by SCOM 2012.

Microsoft VBA for Mac Technical Support
Austin, Texas Microsoft Lync for Mac Help and Support

Microsoft Mac Office allows Apple Macintosh users to run the industry's most familiar office productivity applications. Progent's Apple-certified Mac consultants can help you configure Microsoft Office for Macintosh on a mixed-platform network that incorporates Apple OS X and Windows computers so that Macintosh users can access the latest features in Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and network resources with co-workers who use Microsoft Windows. Progent's consultants have experience with both Apple Macintosh and Windows platforms and can support environments that combine Mac with Microsoft Windows computers with complete resource sharing, or networks which intentionally restrict sharing between Mac and Windows systems.