Henderson, NV Remote Support from World-class Network Troubleshooting Experts
Progent's computer support services can provide your Henderson, NV company affordable and dependable access to enterprise-class IT experts. By delivering IT support help when you need it, providing specialized expertise for critical technologies, delivering unique support such as 24x7 server monitoring, and charging only for support you use, Progent offers your Henderson, Nevada business an economical alternative for optimizing the productivity and profitability of small office networks. Whether you maintain an on-premises system, connect to cloud resources, or have a hybrid cloud-and-local network, Progent is the intelligent choice for businesses to build and maintain a robust and safe information system and to have fast availability of the skilled support usually available only to enterprises who can support a large internal IT organization.
For larger companies, Progent offers co-sourcing services to reinforce the technical skills of your in-house IT service staff. Co-sourcing can reduce expenses and minimize technical risks for major projects like application design and development, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or technology migrations.
Progent can in addition offer access to certified consultants to help your business to plan and implement your cloud computing strategy.
Primary Products and Technologies Supported by Progent for Businesses in Henderson, Nevada
Progent's team of industry certified support professionals provides support for all facets of information technology found in businesses of all sizes. Technologies served by Progent in Henderson include:
Service Delivery Alternatives Available for Henderson, Nevada Businesses
Progent offers a selection of options for providing small companies and local governments with cost-effective computer services for technical support, system architecture, and IT administration. Progent's paradigm for providing network support services is based on the Call Center structure familiar to larger IT support organizations. Progent's Help Desk Support Model promotes fast support, comprehensive activity records, consistent follow-through, and strict cost control across an array of network service delivery options that include remote troubleshooting, in-person support, and top-level consulting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned support professionals can assist customers to troubleshoot and repair hardware and software problems without the expense or delay of travel for onsite service visits. The experience of Progent's IT consultants allows them to handle the majority of network issues rapidly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based signup process for new clients to accommodate emergency network problems and Progent charges per minute with no startup fees or time minimums, so you are invoiced only for the assistance you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn more information about Progent's remote computer troubleshooting expertise.
- On-site Service
Progent provides on-site computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's online service engineers to give small and midsize businesses the ideal combination: on-premises support professionals when you need them plus the on-line help of Progent's seasoned team of IT consultants, security specialists, and business application programmers. The wait time for in-person service visits is usually less than 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises service. Find out more details about why to register for Progent's in-person computer support services.
- Help Desk
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. To learn more, refer to Help Desk Services.
- IT Consulting Services
Progent offers small and midsize businesses affordable access to world-class IT professionals who can deliver help with vital products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, company-wide network security engineering, non-stop network design, virtual server solutions, plus configuration, customization and support for business software such as accounting, operations, business analytics, sales automation, and productivity software. Progent can provide assistance with short-term projects including office relocations and massive system migrations, longer term projects such as business information software development and customization, database application development and administration services, and web design, continuing support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and network management, or emergency response such as disaster recovery and virus removal.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for the entirety of a small or midsize company's servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is in addition convenient for clients to migrate to another service provider or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting service is based on proven virtualization techniques that permit businesses with multi-vendor networks to save dramatically on the expense of hardware, system maintenance, and network management while achieving enterprise-class dependability and an unprecedented level of vendor independence. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed service, can support the mixed- platform and non- standardized networks common with smaller companies, and retains control of the licenses in the customer's hands so that migrating to a new virtual host is quick, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent offers expert remote consulting to help businesses of any size connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has over two decades of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's low-cost ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the entire threat lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of vital files, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that need important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your Progent consultant so that all looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's ability to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Henderson, Nevada Businesses
Progent's staff size, depth of technical expertise, and familiarity with enterprise network consulting allow small companies to avoid the problems associated with over dependence on small service firms or individual engineers.
Working with Progent's Experts allows your company to:
- Avoid Excessive Reliance on Individual Support Consultants
For IT services, smaller companies sometimes rely heavily on individual engineers. Although freelance support providers carry lower expenses than more substantial support organizations and can afford to bill nominally smaller rates, they are sometimes unable to respond quickly to critical situations. If an independent engineer is busy with another customer, ill, on travelling, or in class, the lack of replacement staff may require your company to go without assistance during an emergency. As your small business grows, network unavailability or problems with line-of-business applications get more costly. The dollars you thought you were conserving on an independent consultant can evaporate fast due to lower output. Also, when independent consultants confront new technologies, the unavailability of a large engineering group to depend on for help forces them to learn in place while your organization ends up with the bill for their continuing education.
- Have Access to Expertise in Sophisticated Network Issues
The majority of small service organizations or independent consultants who concentrate on small business network consulting may excel at delivering routine fixes but don't have the background to work cost-effectively with complicated IT environments that have mixed platforms, many sites, VoIP systems, remote clients, integrated accounting and analytical applications, eCommerce, and custom business software. Progent's experience with global enterprises and Progent's extensive team of specialists can be valuable to your business because enterprise networks are characteristically complex, support problems require thorough knowledge in numerous technical areas, and reaching a high degree of robustness, availability, and security calls for industry-proven best practices.
- Create a Solid Foundation for Seamless Growth
Small businesses often begin with a network implemented on a shoestring budget. Lacking a solid basis, a sequence of improvised fixes commonly get thrown onto of a tenuous structure. As a business grows, reliability and scalability problems can obstruct the success of the organization. Such environments require thorough assessment, smart business planning, and broad-based experience to migrate to an IT environment that will act as the reliable foundation to handle current business requirements and ease downstream growth.
- Work with Solution Finders, Not Product Resellers
Smaller companies need direction and education to navigate through an ever more complicated maze of IT options available for enabling growth and enhancing productivity. Businesses do not need a network consultant or support organization that tries to sell them a product. Progent avoids conflicts of interest by not selling hardware and software. Progent offers services exclusively. This permits Progent to align consulting services with the genuine interests of clients. Mixing network support and product selling can lead to a situation where the proposed solution is based on a preselected vendor rather than being driven by the true requirements of a customer.
Get in Touch with Progent
In case your Henderson, Nevada company needs to get in touch with Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Immediate Remote Technical Support
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).