Affordable Network Help from Microsoft Certified Consultants for Businesses in Henderson, NV
By delivering professional know-how whenever you need it, providing in-depth knowledge for critical business applications, providing high-value services such as virtual data center hosting, invoicing solely for help delivered, and charging no setup or retainer fees for standard services, Progent enables your company to increase the competitive value of your It system and minimize service expenses. Progent recognizes that information system protection, reliability, and efficiency are just as critical to small businesses as to major enterprises but that small companies lack the economy of scale to invest heavily in information technology and in-house service groups. Progent's basic value proposition is that no network support firm can match Progent's ability to deliver the network support your company requires whenever you need it and at a cost you can afford.
For mid-size and large businesses, Progent can provide co-sourcing and project management services to add to the skills of your internal network support staff. Co-sourcing can save money and help meet schedules for major projects such as software design and development, business continuity planning, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can also offer the services of accredited consultants to help your business to plan and implement a sensible cloud computing strategy.
Core IT Areas Supported by Progent for Business Networks in Henderson, Nevada
Progent's nationwide team of industry certified support professionals offers support for all facets of information technology used by companies of any size. Practice areas supported by Progent in and around Henderson include:
Support Delivery Options for Henderson, Nevada Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective computer services for technical support, system architecture, hosting, and IT management outsourcing. Progent's model for providing network support is based on the Help Desk Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Support Model ensures fast support, comprehensive service records, dependable follow-up, and strict cost monitoring across a range of network support delivery alternatives that include remote repairs, on-premises help, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center offers urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified support professionals can help clients to troubleshoot and fix hardware and software problems without the cost or time loss of in-person service calls. The experience of Progent's IT engineers allows them to handle the majority of network problems quickly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-based registration procedure for new customers to address urgent network problems and Progent bills per minute with no startup fees or minimums, so you pay only for the help you get. Experts available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn more details about Progent's remote network troubleshooting expertise.
- Onsite Service
Progent offers on-site technical support for signed-up clients in larger cities in the United States. Progent's on-site support personnel can work in conjunction with Progent's remote service engineers to give small and midsize companies the optimal solution: hands-on support professionals when you need them as well as the on-line help of Progent's worldwide staff of IT engineers, security professionals, and business software developers. The wait time for on-site service visits is usually under 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more concerning how and why to register for Progent's onsite computer support.
- Help Desk Call Center
Progent's Contact Center Services are intended for all businesses who require prompt and dependable access to an online Help Desk with efficient telephone assistance, online repair tools, and sufficient technical strength for full escalation. Since smaller companies usually have tight information technology budgets and can provide little executive bandwidth for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective option to ensure that business computer networks stay up and running. Read more concerning Progent's Helpdesk services.
- Consulting Services
Progent offers small companies affordable access to enterprise-class IT professionals who can provide assistance with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, company-wide network protection engineering, high availability network consulting, virtualization strategies, plus integration, customization and support for business programs such as accounting, ERP, reporting, CRM, and productivity packages. Progent can help with one-shot projects such as office relocations and major software upgrades, extended initiatives such as management information software development and customization, relational database application development and DBA services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services like data restoration and virus removal.
- Application Hosting
Progent can host key applications like Exchange and Microsoft SQL to provide small businesses with higher degrees of reliability, security, and performance than is feasible with the type of in-house data center that is practical for the majority of small companies. Because Progent utilizes the same facilities that host the equipment of some of the world's biggest IT companies, Progent can eliminate the expense of building and maintaining the infrastructure needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also see to it that patches and revisions remain current, protection and performance is continually tracked, and systems and data files are regularly backed up and available for full and rapid recovery. Find out additional information about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting for all of a small or midsize company's production servers in a setting that not only provides the highest level of dependability and scalability but that is in addition convenient for clients to transfer to another support firm or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that permit small businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, infrastructure maintenance, and IT administration while getting world-class dependability and an unprecedented level of vendor options. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed service, can support the mixed- OS and loosely standardized environments typical of small businesses, and retains control of the licenses in the customer's possession so that migrating to a different virtualized system is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting provider while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent offers expert remote consulting to help companies of any size connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that utilize on-premises resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's low-cost ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security companies to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex collection of network products such as firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's
CISSP-qualified security experts,
CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide view of network security and can assist with advanced security projects like SIEM solutions to help enterprises meet industry guidelines and government regulations for network data protection and reporting.
The breadth and depth of Progent's engineering staff offer a powerful array of benefits to companies trying to maximize the business value of their IT network within an affordable budget. These benefits include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry experience, in the trenches of IT service, performing a broad range of technical projects for an extensive mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This ensures that you get not only world-class IT help, but also a consultant with proven methods for repairing actual network problems quickly.
Find out additional information about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to charge for phone support and in-person help per minute. As a result, you owe exclusively for received support. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no sign-up charge and asks no monthly commitment for support services provided during normal business hours. Many support organizations impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates big invoices for fast solutions. An additional benefit of granular billing is that clients are not inclined to allow less critical problems to stay unaddressed until they become big ones.
Find out more concerning Progent's value pricing for IT outsourcing.
- Full Documentation of IT Support
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small service firms who offer minimal documentation or details of services performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support reports given by every consultant to every client. The practice of documenting and organizing service records allows more efficient service and avoids a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who wonít release vital service information.
Read more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent faces little competition. Small companies who work with independent service providers or who employ internal support personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient.
Learn additional information about Progent's knowledge transfer services.
If your Henderson, Nevada company wants to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Fast Online Network Support
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).