Henderson, NV Remote Support from World-class Computer Troubleshooting Professionals
Progent's computer network tech support services can deliver your Henderson, NV company cost-effective and dependable support from world-class information technology professionals. By providing IT consulting help when you require it, providing specialized expertise for vital technologies, offering unique support such as 24x7 network monitoring, and invoicing only for support you use, Progent offers your Henderson, Nevada business an affordable alternative for optimizing the business value of small-scale office networks. If you maintain a local datacenter, connect to cloud resources, or have a hybrid cloud/on-premises network, Progent is the smart way for businesses and local governments to create and manage a reliable and safe IT network and to have fast availability of the skilled help ordinarily restricted to businesses who are able to set up a large internal information technology organization.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to reinforce the technical skills of your in-house IT support staff. This can reduce expenses and minimize technical risks for major projects such as software programming, business continuity planning, network security audits, office consolidations, or technology migrations.

Progent can in addition provide access to certified consultants to assist your company to design and implement your cloud computing strategy.

Primary IT Areas Serviced by Progent for Office Networks in Henderson, Nevada
Progent's group of certified support professionals offers assistance for virtually all aspects of network technology used by companies of any size. Practice areas served by Progent in Henderson include:

Support Delivery Options for Henderson, Nevada Companies
Progent offers a variety of alternatives for providing small companies with cost-effective computer services for technical support, consulting, and network management. Progent's model for providing IT support is based on the Call Center operational structure common to larger IT support groups. Progent's Help Desk Call Center Service Model promotes fast response, comprehensive activity records, reliable follow-up, and tight cost control across an array of network service delivery options that include online repairs, on-premises help, and high-end consulting.

  • Online Service
    Progent's Technical Response Center (TRC) offers emergency and scheduled online support for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can assist customers to analyze and repair hardware and software issues without the expense or delay of in-person service visits. The background of Progent's network engineers makes it possible to handle the majority of network issues rapidly. For complex problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-based signup procedure for first-time clients to address urgent network problems and Progent bills per minute with no startup fees or time minimums, so you pay only for the help you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security professionals. Learn more details concerning Progent's online computer support services.

  • On-site Service
    Progent offers on-site computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite service personnel can work in tandem with Progent's online service experts to give small companies the ideal combination: hands-on support professionals when you need them as well as the remote help of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The response time for on-site support visits is usually less than 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises support. Find out more about how and why to register for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle complex problems. For details, see Online Help Desk Services.

  • Shared Help Desk Services
    Progent's Co-managed Help Desk services allow your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation platform for handling service requests, ticketing, responsibility, progress tracking, and metrics. For more information, see Progent's Help Desk sharing services.

  • IT Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with critical products and technologies such as Microsoft Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero threat assessment products, network protection engineering, high availability network consulting, virtual server solutions, plus configuration, programming and training for small business applications such as financials, operations, reporting, sales automation, and productivity software. Progent can provide assistance with one-time projects including site moves and major software migrations, extended projects like customizing a legacy ERP system to a current Microsoft Dynamics 365 package, relational database application programming and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and system management, or urgent response such as disaster recovery and malware cleanup.

  • Network Infrastructure Support Services for Telecommuters
    Progent can help small and medium-size companies to plan, configure and troubleshoot the network infrastructure required for work-from-home employees. Areas of network infrastructure for which Progent's consultants can deliver guidance include secure and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router integration, Wi-Fi LAN planning and deployment, and reliable Internet connectivity. To find out about Progent's infrastructure support services for an at-home workforce, visit network infrastructure expertise for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize company's production servers in an environment that not only delivers the top level of availability and extensibility but that is also simple for clients to transfer to a different service firm or to move internally whenever your situation calls for it. Progent's Private Cloud hosting is founded on tested virtual server techniques that permit businesses with mixed networks to save dramatically on the costs of capital equipment, system maintenance, and IT administration while achieving world-class availability and an unparalleled level of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered solution, can handle the mixed- OS and non- standardized networks typical of small companies, and keeps control of the software in the customer's hands so that migrating to a different virtual system is fast, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide expert online support to help businesses of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 integration with on-premises Exchange, Azure planning and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background providing high-level consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and allows rapid restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and debug their connectivity hardware such as routers, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that need important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security vendors to deliver web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so all looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity applications important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an increasingly sophisticated collection of infrastructure products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-Premier security consultants, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance experts offer a business-wide perspective on system protection and can help with advanced security projects like SIEM solutions to help enterprises meet business guidelines and government requirements for IT data protection and incident reporting.

The breadth and depth of Progent's consulting staff bring a unique set of advantages to companies trying to maximize the productivity of their information network within a reasonable budget. These benefits include:

  • Best Methodology
    Progent's staff of Microsoft and Cisco Certified experts average more than a decade of hands-on professional experience, at the front lines of IT support, performing a broad range of IT projects for a large mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting team. This guarantees that you get not only expert technical capability, but also a consultant with proven methods for resolving real-world IT problems quickly. Learn more details about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to charge for phone support and on-site help per minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no startup fee and requires no monthly commitment for services provided during regular working hours. Many service firms impose substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids big invoices for quick repairs. An additional benefit of granular invoicing is that you won't be tempted to allow less critical issues to fester until they become major ones. Read more about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Support
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or local support organizations who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service reports sent by every consultant to every client. The practice of documenting and archiving service activity allows more efficient service and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who won't let go of the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Small businesses who work with freelance service providers or who maintain in-house support staffs gain when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, protected, and efficient. Find out additional information about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Henderson, Nevada company needs to contact Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Help
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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