Henderson, NV Remote Support from World-class Network Troubleshooting Consultants
Progent's network support services can deliver your Henderson, NV company low cost and reliable support from enterprise-class information technology experts. By providing IT support help when you require it, providing specialized expertise for line-of-business technologies, offering unique support such as 24x7 server monitoring, and invoicing only for services you receive, Progent offers your Henderson, Nevada business an affordable alternative for optimizing the productivity and profitability of small-scale business networks. If you run an on-premises system, connect to cloud-based resources, or manage a hybrid cloud/on-premises solution, Progent is the smart choice for businesses and local governments to create and manage a reliable and secure IT system and to benefit from quick availability of the experienced support typically available only to businesses who can maintain a sizeable in-house information technology group.
For medium-size and enterprise companies, Progent can provide co-sourcing support to supplement the skills of your internal network service team. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like application development, business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.
Progent can in addition offer access to accredited experts to assist your company to design and implement a sensible cloud strategy.
Key Technologies Serviced by Progent for Henderson, Nevada Businesses
A Microsoft-certified Partner computer support firm with a large team of Cisco Premier CCIE networking consultants and Apple Computer accredited engineers, Progent offers urgent assistance and affordable online consulting to Henderson, NV small businesses for a wide range of computer technologies such as:
Service Delivery Alternatives for Henderson, Nevada Businesses
Progent has a selection of alternatives for providing small and midsize businesses and local governments with affordable computer services for technical support, system architecture, and network administration. Progent's paradigm for delivering computer support services is based on the Help Desk operational structure familiar to larger IT support groups. Progent's Helpdesk Support Mechanism ensures rapid response, comprehensive activity records, consistent follow-up, and tight cost monitoring across an array of IT service delivery alternatives that include remote troubleshooting, in-person help, and top-level consulting.
- Remote Support
Progent's Technical Response Center (TRC) provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can help clients to troubleshoot and fix hardware and software issues without the cost or delay of travel for onsite service calls. The background of Progent's IT consultants makes it possible to resolve most IT issues quickly. For complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time customers to accommodate urgent situations and Progent bills by the minute with zero startup charges or minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Find out additional details concerning Progent's online network troubleshooting services.
- On-site Support
Progent offers onsite technical support for registered clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote service engineers to deliver small and midsize companies the ideal combination: hands-on support technicians when you need them as well as the remote expertise of Progent's worldwide staff of network consultants, security professionals, and business software developers. The wait time for in-person support visits is typically under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite service. Find out more details about why to register for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle complex issues. For details, visit Online Help Desk Services.
- Co-managed Help Desk Services
Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's roster of seasoned technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution built around the leading professional services automation platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting. For more information, see Progent's Help Desk Co-management services.
- Consulting Services
Progent offers small companies budget-friendly availability of enterprise-class IT professionals who can deliver assistance with vital technologies such as Microsoft Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero pentest products, network security consulting, high availability network engineering, virtualization strategies, plus integration, customization and support for business programs including financials, ERP, management reporting, sales automation, and productivity packages. Progent can help with short-term projects such as site relocations and major system migrations, longer term projects like customizing a legacy ERP platform to a current Microsoft Dynamics 365 solution, database application development and DBA services, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or emergency response like disaster recovery and malware removal.
- Infrastructure Expertise for Telecommuters
Progent can assist small and medium-size companies to design, set up and debug the infrastructure for work-from-home employees. Areas of infrastructure where Progent's consultants offer support include safe and efficient VPN connections, VDI desktop software, router configuration, Wi-Fi LAN design and implementation, and reliable Internet connectivity. For information about Progent's network infrastructure consulting expertise for an at-home workforce, go to network infrastructure guidance for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for all of a small organization's production servers in an environment that not only provides the highest degree of dependability and scalability but that is in addition simple for clients to migrate to another support provider or to move internally when your circumstance calls for it. Progent's Private Cloud hosting is structured around mature virtualization technologies that allow small businesses with multi-vendor environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and network management while getting world-class availability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed service, can handle the mixed- platform and loosely standardized networks common with small companies, and keeps ownership of the software in the customer's possession so that migrating to a new virtualized host is quick, safe, and affordable. This avoids becoming a captive to a specific hosting service while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent offers advanced online support services to help organizations of any size connect their information networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that combine local resources along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the complete threat lifecycle including filtering, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, enhance and debug their networking hardware like switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security companies to deliver web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Choice for Henderson, Nevada Small Businesses
Progent's staff size, scope of information technology expertise, and familiarity with enterprise network support allow small and midsize companies to sidestep the pitfalls related to excessive reliance on small support organizations or individual engineers.
Teaming with Progent's Experts enables your small business to:
- Avoid Over Reliance on Individual Support Consultants
For network services, small businesses often depend excessively on individual consultants. Although freelance support providers carry lower overhead than larger support firms and can typically bill apparently lower fees, freelancers are often unable to respond rapidly to critical situations. If a freelance consultant is occupied with different client, ill, on travelling, or in class, the absence of backup personnel may force your business to go without help during a crisis. As your small business grows, network downtime or difficulties with line-of-business applications get more costly. The money you thought you were saving on a freelancer can be eaten up fast due to lower output. Also, when freelance engineers confront new problems, the lack of a big consulting group to depend on for help requires them to learn on the job while your organization winds up with the bill for their ongoing education.
- Have Access to Expertise in Advanced Information Technology Issues
The majority of smaller support organizations or independent consultants who concentrate on small business network support are capable of providing routine fixes but don't have the background to work cost-effectively with complex network infrastructures that have mixed platforms, many offices, Voice over IP implementations, remote clients, integrated financial and analytical applications, eCommerce, and custom business software. Progent's background with worldwide enterprises and Progent's extensive team of specialists can benefit your business because enterprise environments are inherently complicated, support issues require thorough knowledge in numerous technical areas, and reaching an acceptable degree of stability, availability, and protection requires industry-proven leading practices.
- Create a Firm Foundation for Growth
Small companies typically start with an IT system implemented on a tight budget. Without a carefully designed architecture, a sequence of band-aid fixes commonly get thrown on top of a weak structure. As a company evolves, reliability and expandability issues can obstruct the success of the business. These networks require proper assessment, smart strategic analysis, and in-depth experience to upgrade to an IT infrastructure that can act as the reliable foundation to handle critical business needs and ease downstream growth.
- Partner with Solution Finders, Not Product Resellers
Small companies require direction and insight to navigate through an increasingly complex maze of IT alternatives offered for enabling business growth and enhancing productivity. They do not need a network consultant or support firm that attempts to promote products. Progent avoids conflicted motives by not reselling any products. Progent offers services and expertise only. This allows Progent to align consulting services with the real interests of customers. Mixing network support and product reselling can lead to a situation where the recommended solution is built around a preselected vendor rather than being driven by the actual needs of a small business.
Contact Progent
If your Henderson, Nevada company wants to contact Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.
Immediate Online Network Help
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).