Henderson, NV Online Support from Certified Computer Network Troubleshooting Consultants
Progent's computer tech support services can provide your Henderson, NV company budget-friendly and dependable support from world-class IT experts. By delivering network consulting service when you need it, offering specialized expertise for mission-critical applications, delivering value-added support such as automated server monitoring, and billing only for support you receive, Progent offers your Henderson, Nevada company an affordable solution for maximizing the business value of small-scale business information systems. Whether you run an onsite system, rely on cloud-based resources, or manage a hybrid cloud-and-local solution, Progent is the intelligent way for businesses and local governments to create and manage a robust and safe information system and to benefit from fast availability of the experienced help usually available only to businesses who are able to maintain a large in-house information technology staff.
For larger businesses, Progent offers co-sourcing and project management services to reinforce the technical skills of your internal IT service personnel. This can cut costs and help meet schedules for big projects such as software programming, disaster recovery planning, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition offer access to certified experts to assist your company to design and implement your cloud computing strategy.
Main Areas of Expertise Serviced by Progent for Businesses in Henderson, Nevada
Progent's national group of industry certified consultants provides assistance for virtually all aspects of information systems used by companies of any size. Areas served by Progent in Henderson include:
Service Delivery Alternatives Available for Henderson, Nevada Companies
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's model for delivering computer support services is built on the Help Desk structure common to larger IT groups. Progent's Help Desk Support Mechanism ensures fast response, comprehensive service records, dependable follow-through, and strict expense control for a range of network service delivery options that include remote troubleshooting, onsite support, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service professionals can assist customers to analyze and repair network problems without the expense or delay of on-premises service calls. The background of Progent's network engineers makes it possible to resolve most network problems rapidly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based registration procedure for new customers to address urgent network problems and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the support you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISA-certified security professionals. Learn additional information about Progent's remote computer support expertise.
- Onsite Support
Progent offers onsite technical support for registered clients in major metropolitan areas in the United States. Progent's onsite support technicians can work in conjunction with Progent's remote service engineers to give small companies the optimal solution: hands-on service professionals when you need them plus the remote help of Progent's seasoned staff of IT engineers, security specialists, and business software developers. The wait time for in-person support visits is usually under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for onsite service. Learn more concerning how and why to sign up for Progent's onsite network support.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. To learn more, see Online Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small and midsize companies affordable availability of enterprise-class consultants who can provide help with critical technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, company-wide network security consulting, high availability it system consulting, server virtualization strategies, plus configuration, customization and training for small business software such as accounting, ERP, business analytics, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects such as office moves and massive system migrations, extended initiatives like business reporting application development and support, relational database software programming and DBA services, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and network management, or emergency services like disaster recovery and malware removal.
- Application Hosting
Progent offers hosting for mission-critical applications such as Exchange Server and Microsoft SQL Server to provide small and midsize companies with greater degrees of availability, security, and performance than is feasible using the class of internal data center that is practical for most small and midsize organizations. Since Progent utilizes the same data centers that support the equipment of many of the world's biggest information technology organizations, Progent can eliminate the investment in building and managing the infrastructure required for world-class environmental control, power backup, and uninterruptible Internet access. For managed applications, Progent can also ensure that patches and service packs remain updated, security and performance is continually tracked, and systems are consistently backed up and available for full and rapid recovery. Learn additional information about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest level of fault-tolerance and scalability but that is in addition easy for clients to migrate to another support provider or to move in-house when your situation warrants it. Progent's Private Cloud hosting service is built around mature virtualization technologies that permit companies with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while getting enterprise-class availability and an unparalleled degree of vendor alternatives. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered package, can support the multi- platform and loosely standardized networks typical of smaller companies, and keeps control of the software in the client's possession so that migrating to a new virtualized host is quick, reliable, and inexpensive. This eliminates becoming a captive to a single hosting provider while still offering all the cost savings related to SaaS hosting services.
- Hybrid Cloud Integration Support
Progent offers advanced online consulting to help companies of any size connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that utilize physical resources as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the complete threat lifecycle including filtering, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, enhance and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so that all looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's preparedness either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Henderson, Nevada Small Businesses
Progent's size, scope of technical expertise, and experience with enterprise network consulting enable small and midsize companies to avoid the pitfalls associated with over reliance on small service organizations or individual consultants.
Teaming with Progent enables your small business to:
- Prevent Over Dependence on Individual Consultants
For network support, small businesses sometimes rely excessively on individual engineers. Although individual support providers carry lower expenses than larger support organizations and can typically charge nominally smaller fees, they are occasionally unable to respond rapidly to critical situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the absence of backup staff may require your business to wait for help in case of an emergency. As your company grows, network downtime or difficulties with critical programs get more costly. The dollars you believed you were conserving on a freelancer can evaporate fast due to lower productivity. In addition, when independent consultants confront unfamiliar technologies, the lack of a large consulting team to count on for help requires them to learn on the job while your company ends up footing the costs for their continuing education.
- Gain Access to Experts in Complex Information Technology Solutions
Many smaller support organizations or freelance consultants specializing in small business IT support may excel at delivering connect-the-dots fixes but don't have the seasoning to deal cost-effectively with complicated network configurations with mixed platforms, many sites, Voice over IP systems, remote workers, interconnected accounting and operational software, data-driven web sites, and custom business software. Progent's experience with global companies and Progent's extensive group of experts can be valuable to your small business because enterprise environments are inherently complicated, integration problems require thorough understanding of in numerous technical areas, and reaching a high level of robustness, reliability, and security requires enterprise-proven best practices.
- Build a Solid Foundation for Growth
Small businesses typically begin with a network implemented on a tight budget. Lacking a strong architecture, a sequence of band-aid fixes commonly get tossed onto of a weak foundation. As a company evolves, reliability and scalability issues can hinder the success of the business. These networks need proper evaluation, smart business analysis, and broad-based experience to migrate to an IT environment that can provide the reliable basis to handle critical business needs and ease downstream growth.
- Team with Solution Providers, Not Product Resellers
Smaller businesses need direction and insight to work through an increasingly complex maze of IT alternatives offered for enabling growth and improving efficiency. They do not need an IT engineer or service organization that tries to promote a product. Progent avoids conflicts of interest by not selling hardware and software. Progent sells services and expertise exclusively. This permits Progent to align consulting support with the real interests of customers. Combining IT consulting and product selling can lead to a conflict where the proposed solution is built around a preselected vendor instead of being driven by the true needs of a client.
How to Contact Progent
In case your Henderson, Nevada business wants to contact Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Fast Online Technical Assistance
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).