Expert Remote Technical Support for Henderson, Nevada Small Business Computers from Certified Engineers
Small companies have typically been underserved by large IT service firms. Some small companies allow themselves to become excessively dependent on individual consultants or small consulting firms who lack the size or extensive skill sets to respond quickly or efficiently to network crises. Other small businesses resort to giant service providers that employ personnel able to offer standardized solutions to ordinary issues but who do not have the background and versatility to deal with the variety of environments and lack of standardization that characterizes small company information networks.

Progent's time-tested approach to delivering low-cost and successful technical service to small companies has made Progent among the top Microsoft-certified IT consulting organizations in the United States. Progent has delivered online support to companies in every state in the country (See Progent's customer testimonials).

For mid-size and large businesses, Progent offers co-sourcing services to supplement the technical skills of your internal network service personnel. This can cut costs and help meet schedules for big projects such as application programming, business continuity preparedness, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of accredited experts to help your business to plan and implement your cloud computing strategy.

Primary Products and Technologies Supported by Progent for Business Networks in Henderson, Nevada
Progent offers the services of qualified consultants for all aspects of network technology found in small organizations. Products and technologies serviced by Progent include:

Service Delivery Alternatives Available for Henderson, Nevada Companies
Progent has a selection of alternatives for providing small businesses and local governments with cost-effective computer services for technical support, consulting, hosting, and IT administration. Progent's model for delivering computer support is based on the Help Desk Call Center operational structure common to big IT organizations. Progent's Contact Center Service Mechanism ensures rapid support, thorough activity documentation, dependable follow-up, and tight expense monitoring for an array of IT service delivery modes that include online repairs, in-person help, top-level consulting, as well as server and application hosting.

  • Online Service
    Progent’s Technical Response Center provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's seasoned support experts can assist customers to analyze and repair network problems without the cost or time loss of on-premises support calls. The background of Progent's IT engineers allows them to handle the majority of network problems rapidly. For the most complex problems, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible signup procedure for new customers to accommodate emergency network problems and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Learn more information concerning Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent provides on-site technical support for signed-up clients in major metropolitan areas in the United States. Progent's on-site support personnel can operate in tandem with Progent's online service experts to deliver small and midsize businesses the best of both worlds: hands-on support technicians when you require them plus the on-line help of Progent's seasoned team of IT consultants, security specialists, and business application developers. The response time for on-site service calls is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite support. Find out more about how to register for Progent's onsite computer service.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex problems. For details, see Help Desk Services.

  • IT Consulting Services
    Progent offers small and midsize companies budget-friendly access to enterprise-class consultants who can provide help with critical products and technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, network protection engineering, high availability network consulting, server virtualization solutions, plus configuration, customization and training for business applications including accounting, ERP, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects such as office moves and major system upgrades, longer term projects like business reporting software development and support, relational database software development and DBA support, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and network administration, or emergency services such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications such as Exchange Server and Microsoft SQL in order to provide small businesses with higher levels of reliability, security, and recoverability than is possible using the type of internal data center that is achievable for most small companies. Since Progent uses the same facilities that support the gear of many of the planet's largest information technology companies, Progent can eliminate the expense of creating and maintaining the systems required for enterprise-class environmental control, power failover, and uninterruptible Internet access. For hosted applications, Progent can also see to it that patches and service packs stay updated, security and efficiency is continually monitored, and systems are regularly backed up and ready for full and rapid restoration. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small organization's production servers in an environment that not only provides the highest degree of fault-tolerance and extensibility but that is in addition simple for clients to migrate to a different support provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that permit small businesses with multi-vendor networks to save dramatically on the costs of hardware, system maintenance, and IT management while getting enterprise-class dependability and an unprecedented level of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered solution, can handle the mixed- platform and loosely standardized environments typical of smaller businesses, and keeps ownership of the licenses in the client's possession so that moving to a different virtualized system is quick, safe, and affordable. This avoids ending up a captive to a single hosting provider while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced remote support to help businesses of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine local resources as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight line of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious network management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security vendors to provide web-based management and comprehensive protection for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so all looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance expert. The interview is intended to help assess your organization's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup/recovery environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Henderson, Nevada Businesses
Progent's staff size, breadth and depth of information technology skill, and familiarity with corporate IT consulting allow small businesses to avoid the problems related to excessive dependence on small support organizations or freelance engineers.

Teaming with Progent's Experts enables your company to:

  • Avoid Over Dependence on Individual Consultants
    For network support, small businesses sometimes depend excessively on independent engineers. Though freelance support providers have lower overhead than more substantial IT service organizations and can typically bill apparently smaller rates, individuals are frequently too overworked to respond rapidly to urgent situations. If a freelance engineer is occupied with another client, ill, on travelling, or in class, the lack of backup personnel may force your business to go without assistance during a crisis. The more your company grows, network unavailability or difficulties with line-of-business programs get more costly. The dollars you believed you were conserving on an independent consultant can be eaten up fast due to lower output. Also, when independent consultants encounter unfamiliar technologies, the lack of a large consulting group to depend on for advice forces them to learn in place while your company ends up footing the costs for their ongoing education.

  • Gain Access to Experts in Sophisticated IT Issues
    The majority of small support organizations or independent consultants who concentrate on small company network support are capable of delivering connect-the-dots fixes but don't have the seasoning to deal cost-effectively with complicated network infrastructures that have mixed platforms, many offices, Voice over IP systems, mobile workforces, integrated financial and analytical applications, data-driven web sites, and specialized business software. Progent's background with worldwide companies and Progent's large team of experts can be valuable to your business because big-company environments are by nature complicated, integration issues demand in-depth understanding of in many technical disciplines, and reaching an acceptable degree of stability, reliability, and protection calls for enterprise-tested processes.

  • Build a Solid Basis for Growth
    Small businesses typically begin with a network cobbled together on a shoestring budget. Lacking a proper architecture, a sequence of ad hoc fixes commonly get thrown on top of a weak structure. As a business grows, stability and expandability issues can obstruct the success of the organization. These environments need thorough assessment, smart strategic planning, and in-depth expertise to migrate to an IT environment that can act as the reliable foundation to handle current business needs and support downstream growth.

  • Partner with Solution Consultants, Not Product Vendors
    Small businesses need guidance and insight to work through an ever more complex maze of IT options available for accelerating business growth and enhancing efficiency. Businesses do not need an IT engineer or support firm that attempts to sell them products. Progent eliminates conflicts of interest by not selling any products. Progent offers consulting and services only. This allows Progent to align consulting services with the genuine interests of customers. Mixing IT consulting and product reselling can lead to a conflict where the proposed solution is built around a predetermined vendor instead of being based on the true requirements of a customer.

How to Contact Progent
If your Henderson, Nevada business needs to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Help
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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