Affordable Network Tech Support from Microsoft Qualified Consultants for Businesses in Henderson, NV
By offering professional support when you need it, making available specialized expertise for key applications, offering high-value services like virtual server hosting, invoicing solely for services you receive, and requiring no sign-up fees or retainers for standard services, Progent enables your company to maximize the business value of your It network and reduce support expenses. Progent understands that information system security, dependability, and performance are as critical to small companies as to large enterprises but that smaller companies don't have the leverage to invest heavily in computer technology and internal service groups. Progent's basic value proposition is that no IT consulting organization can match Progent's ability to deliver the IT support your business needs when you require it and at a cost you can afford.
For larger companies, Progent can provide co-sourcing services to supplement the skills of your in-house IT service staff. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like application development, business continuity preparedness, network security audits, merging datacenters, or software migrations.
Progent can also offer access to accredited consultants to assist your business to plan and implement your cloud computing strategy.
Key Products and Technologies Serviced by Progent for Business Networks in Henderson, Nevada
Progent's nationwide team of industry certified experts provides help for all facets of information systems deployed by companies of all sizes. Technologies served by Progent in Henderson include:
Service Delivery Alternatives Available for Henderson, Nevada Businesses
Progent has a selection of alternatives for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and network management. Progent's paradigm for delivering IT support is based on the Call Center structure common to larger IT organizations. Progent's Help Desk Service Model promotes fast support, comprehensive activity documentation, consistent follow-up, and strict cost monitoring across a range of IT service delivery options that include remote repairs, in-person help, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can help customers to analyze and repair network problems without the cost or time loss of travel for onsite service visits. The background of Progent's IT consultants makes it possible to resolve the majority of network issues rapidly. For the toughest issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-based signup process for first-time customers to accommodate emergency network problems and Progent bills by the minute with no startup charges or minimums, so you pay only for the help you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn more details concerning Progent's remote computer support services.
- Onsite Support
Progent offers onsite computer support for registered customers in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's online service experts to give small companies the best of both worlds: onsite service professionals when you need them plus the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business application programmers. The response time for on-site support visits is usually under 24 hours. There is no start-up or retainer fee for registering as a Progent client for on-premises service. Find out more about how to register for Progent's onsite computer support.
- Help Desk
Progent's Helpdesk Services are intended for small and midsize companies who require fast and dependable support from an online Helpdesk with efficient phone support, online troubleshooting capability, and sufficient technical depth for all needed problem escalation. Since smaller companies usually have tight information technology funds and can provide scant executive bandwidth for handling network support, Progent's Helpdesk Services can be the most cost-effective option to make sure that business information systems stay up and running. Learn more concerning Progent's Helpdesk outsourcing services.
- Consulting Expertise
Progent provides small businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network security consulting, fault tolerant network consulting, virtualization solutions, plus integration, customization and support for small business programs such as accounting, ERP, reporting, CRM, and productivity suites. Progent can help with short-term projects such as site relocations and massive system upgrades, extended initiatives like business analytics application programming and support, database software development and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and network administration, or emergency response like disaster recovery and malware removal.
- Application Hosting
Progent offers hosting for key business applications like Exchange and MS SQL in order to provide small businesses with greater degrees of dependability, security, and recoverability than is possible with the type of in-house data center that is realistically affordable for the majority of small and midsize organizations. Since Progent utilizes the same facilities that host the gear of some of the planet's biggest IT companies, Progent can save you the investment in building and maintaining the systems needed for enterprise-class environmental control, power failover, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and service packs stay updated, security and efficiency is constantly tracked, and systems are consistently backed up and ready for full and prompt restoration. Find out more concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize company's servers in an environment that not only delivers the highest degree of dependability and scalability but that is also easy for clients to migrate to another support firm or to move in-house if your situation calls for it. Progent's Private Cloud hosting is structured around mature virtualization techniques that permit businesses with mixed environments to save significantly on the expense of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class availability and an unparalleled degree of vendor flexibility. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered package, can handle the multi- OS and non- standardized environments typical of small businesses, and retains control of the licenses in the client's hands so that moving to a new virtual host is quick, safe, and inexpensive. This eliminates ending up a captive to a specific hosting service while still providing all the economies associated with SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent can provide expert remote support services to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that utilize physical resources along with cloud services. To help you to integrate public clouds with networks, Progent offers a range of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's low-cost ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security vendors to provide centralized control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so any potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity programs used by most small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more complex collection of infrastructure technologies including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. In addition, Progent's
CISSP-certified cybersecurity experts,
CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance experts can provide a business-wide view of network security and can assist with complex security programs like SIEM solutions to help enterprises comply with business standards and government regulations for network information protection and incident reporting.
The scope and depth of Progent's consulting team bring a unique array of advantages to customers trying to maximize the business value of their information network within an affordable budget. These benefits include:
- Best Service Methodology
Progentís team of Microsoft and Cisco certified experts average longer than a decade of real-world professional background, at the forefront of IT service, executing a wide variety of technical tasks for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support team. This ensures that you get not just expert technical help, but also a support engineer with proven approaches for repairing real-world network problems efficiently.
Learn more concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing policy is to charge for online service and on-premises help per minute. Consequently, you owe exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no retainer for services provided during regular working hours. Many support organizations impose substantial minimum fees or charge in increments of a quarter hour or more. Progent's small pricing granularity does away with major bills for quick repairs. An additional benefit of by-the-minute billing is that customers are less inclined to allow minor problems to stay unaddressed until they grow into major ones.
Read more details about Progent's value pricing for IT outsourcing.
- Complete Reporting of IT Services
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered services. Unlike many freelance consultants or local service organizations who offer minimal documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation given by each consultant to every customer. The practice of documenting and organizing support activity results in more effective support and avoids a variety of common problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent can concentrate on providing high-value skills where Progent has few competitors. Small businesses who utilize freelance service providers or who maintain in-house IT personnel gain when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and productive.
Find out more concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Henderson, Nevada company wants to get in touch with Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Fast Online Technical Assistance
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).