Henderson, NV Online Help from World-class Network Service Experts
Progent's computer help services can deliver your Henderson, NV company low cost and dependable support from enterprise-class technical professionals. By providing network support help when you need it, providing advanced expertise for vital applications, offering unique services such as automated network monitoring, and charging only for support you receive, Progent gives your Henderson, Nevada business an economical option for maximizing the business value of small office networks. Whether you have an onsite datacenter, rely on cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent way for businesses to build and support a reliable and secure information system and to benefit from quick availability of the experienced help ordinarily available only to corporations who can set up a sizeable in-house IT organization.
For larger businesses, Progent can provide co-sourcing services to add to the subject matter expertise of your internal network service group. Co-sourcing can cut costs and help meet schedules for major projects such as application development, disaster recovery preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also provide access to accredited consultants to assist your business to design and implement your cloud computing strategy.
Key Technologies Supported by Progent for Businesses in Henderson, Nevada
Progent's team of certified support professionals offers assistance for virtually all aspects of network systems found in companies of any size. Areas supported by Progent in Henderson include:
Support Delivery Alternatives Available for Henderson, Nevada Companies
Progent has a selection of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, consulting, hosting, and IT management. Progent's paradigm for delivering network support is built on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Contact Center Support Mechanism promotes rapid support, thorough activity documentation, dependable follow-up, and tight cost monitoring across an array of IT service delivery options that include remote troubleshooting, onsite support, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and scheduled remote service for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support experts can assist customers to analyze and repair hardware and software issues without the expense or delay of in-person service calls. The background of Progent's IT consultants makes it possible to handle most network issues quickly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time customers to accommodate urgent network problems and Progent bills by the minute with no startup charges or minimums, so you pay only for the assistance you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Find out additional information concerning Progent's remote computer support expertise.
- On-site Service
Progent offers on-site technical support for signed-up customers in larger cities in the U.S. Progent's onsite service technicians can operate in tandem with Progent's remote support engineers to give small companies the best of both worlds: onsite support professionals when you require them as well as the on-line help of Progent's worldwide staff of network engineers, security specialists, and business application programmers. The response time for on-site support calls is typically under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more concerning how to register for Progent's in-person network support.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all aspects of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues. To learn more, visit Online Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can deliver assistance with critical technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, network security consulting, fault tolerant it system consulting, server virtualization solutions, plus configuration, customization and support for small business applications such as accounting, ERP and MRP, reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects including site moves and major system migrations, longer term projects such as management reporting application programming and support, database application programming and administration services, and web design, continuing services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and network management, or urgent response such as disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for key business applications like Microsoft Exchange Server and SQL Server in order to provide small businesses with greater levels of reliability, security, and performance than is feasible with the class of on-site data center that is practical for most small companies. Since Progent uses the same facilities that host the gear of some of the planet's biggest information technology companies, Progent can save you the investment in creating and maintaining the infrastructure needed for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions stay updated, security and performance is continually monitored, and systems and data files are regularly archived and ready for full and rapid recovery. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for the entirety of a small company's servers in a setting that not only delivers the top level of dependability and scalability but that is in addition convenient for clients to transfer to a different service firm or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtualization technologies that permit companies with mixed networks to benefit significantly on the expense of capital equipment, infrastructure support, and IT administration while achieving world-class dependability and an unparalleled degree of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed package, can support the multi- platform and non- standardized networks typical of small businesses, and retains control of the software licenses in the customer's possession so that moving to a different virtual system is quick, safe, and affordable. This eliminates becoming a prisoner of a single hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent can provide expert online consulting support to help organizations of any size integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that utilize local resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's value-priced ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and debug their networking hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security vendors to provide web-based control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with data security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity applications used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an ever more complex collection of infrastructure technologies including firewalls, routers and switches, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity consultants,
CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance experts offer a company-wide view of system security and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and statutory mandates for network data protection and incident reporting.
The breadth and size of Progent's consulting team bring a powerful set of benefits to customers trying to maximize the productivity of their information network within a reasonable budget. These advantages include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of real-world industry experience, at the forefront of network service, executing a broad variety of IT tasks for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support staff. This guarantees that you get not only world-class technical capability, but also a support engineer with field-tested approaches for fixing actual IT problems rapidly.
Find out more about Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to bill for remote service and in-person visits per minute. As a result, you owe exclusively for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no registration charge and requires no retainer for support services provided during normal working hours. Many service organizations impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity does away with major invoices for quick fixes. Another advantage of by-the-minute billing is that customers won't be inclined to permit less critical issues to fester until they become big ones.
Find out more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small support organizations who provide scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports sent by every consultant to every client. The practice of detailing and archiving service activity results in more effective service and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Small companies who work with independent service providers or who maintain internal IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and productive.
Read more concerning Progent's knowledge transfer services.
In case your Henderson, Nevada company needs to get in touch with Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Assistance
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).