Expert Online Technical Support for Henderson, Nevada Computer Networks from Microsoft Certified Engineers
Small companies have traditionally been ignored by major IT support organizations. Some small companies allow themselves to grow overly dependent on individual consultants or small consulting organizations who don't have the size or comprehensive knowledge to respond promptly or efficiently to technical emergencies. Other small businesses resort to giant support providers that employ technicians trained to provide standardized solutions to ordinary issues but who do not have the background and versatility to handle the variety of environments and lack of standardization that characterizes small company IT systems.
Progent's time-tested methodology for delivering low-cost and successful technical service to small businesses has made Progent one of the premiere Microsoft-certified network consulting firms in the United States. Progent has delivered online help to businesses in every state in the United States (refer to Progent's customer testimonials).
For larger companies, Progent can provide co-sourcing services to supplement the subject matter expertise of your internal network service team. Co-sourcing can save money and help meet schedules for major projects like application programming, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can also provide the services of certified consultants to help your company to plan and implement your cloud computing strategy.
Key Products and Technologies Serviced by Progent's Consultants for Businesses in Henderson, Nevada
Progent's national team of industry certified experts provides assistance for all aspects of network systems used by companies of any size. Areas served by Progent in and around Henderson include:
Support Delivery Alternatives for Henderson, Nevada Businesses
Progent offers a variety of options for providing small businesses and local governments with cost-effective IT services for technical support, consulting, hosting, and IT administration. Progent's model for delivering network support is based on the Call Center structure familiar to big IT support groups. Progent's Help Desk Service Model ensures fast support, thorough activity documentation, reliable follow-up, and strict cost monitoring across a range of IT support delivery modes that include online repairs, on-premises support, high-end consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Remote Service
Progentís Technical Response Center provides urgent and scheduled online support for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified service professionals can assist clients to troubleshoot and fix hardware and software problems without the cost or delay of in-person support calls. The background of Progent's IT engineers allows them to handle the majority of IT problems quickly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based registration process for first-time customers to accommodate urgent situations and Progent charges per minute with no sign-up fees or minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out additional information concerning Progent's remote computer troubleshooting services.
- On-site Support
Progent provides onsite technical assistance for signed-up customers in larger cities in the United States. Progent's onsite support personnel can operate in tandem with Progent's online service engineers to give small businesses the best of both worlds: in-person support technicians when you need them as well as the remote help of Progent's worldwide staff of IT consultants, security specialists, and business application programmers. The response time for in-person support visits is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises service. Learn more about how and why to register for Progent's onsite computer support.
- Phone Support
Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses who need fast and dependable access to an online Help Desk Call Center with effective telephone assistance, online repair capability, and enough technical strength for full problem escalation. Because small and midsize companies usually are constrained by limited information technology budgets and can provide scant management attention for handling IT support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective option to make sure that business information systems are always productive. Learn more details about Progent's Helpdesk services.
- IT Consulting Services
Progent offers small and midsize businesses affordable availability of enterprise-class IT professionals who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, company-wide network security engineering, fault tolerant it system design, virtualization solutions, plus integration, customization and training for business applications such as accounting, operations, reporting, CRM, and productivity suites. Progent can help with one-shot projects including site relocations and major system upgrades, longer term initiatives such as business reporting application development and support, database application programming and administration support, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or emergency response such as disaster recovery and virus cleanup.
- Application Server Hosting
Progent offers hosting for mission-critical applications like Microsoft Exchange Server and Microsoft SQL to provide small businesses with greater levels of dependability, protection, and recoverability than is possible with the class of in-house data center that is achievable for most small and midsize businesses. Since Progent uses the same facilities that host the gear of some of the world's biggest IT companies, Progent can eliminate the cost of creating and managing the infrastructure required for enterprise-class cooling, power failover, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and service packs stay current, security and performance is constantly monitored, and systems and data files are regularly archived and ready for complete and rapid restoration. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for all of a small organization's servers in a setting that not only provides the highest level of dependability and expandability but that is in addition convenient for clients to migrate to another service firm or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting is based on proven virtualization technologies that allow companies with mixed environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving world-class reliability and an unprecedented degree of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed service, can handle the mixed- OS and loosely standardized environments common with smaller companies, and keeps ownership of the software in the client's hands so that migrating to a new virtual system is fast, reliable, and inexpensive. This eliminates becoming a captive to a single hosting service while still providing all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers expert remote consulting to help organizations of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that combine local resources along with cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security vendors to provide centralized control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so all potential issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup system that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Henderson, Nevada Businesses
Progent's size, scope of technical expertise, and familiarity with enterprise IT support allow small and midsize businesses to sidestep the pitfalls related to over dependence on small support organizations or individual engineers.
Working with Progent's Experts allows your small business to:
- Avoid Over Dependence on Freelance Consultants
For network services, smaller businesses often rely excessively on independent consultants. Though freelance support engineers have lower overhead than more substantial IT service firms and can afford to charge nominally smaller fees, they are often unable to react rapidly to urgent problems. If an independent engineer is occupied with another client, sick, on vacation, or in class, the lack of replacement staff may force your business to go without help during an emergency. The more your small business expands, network unavailability or difficulties with line-of-business programs become more expensive. The dollars you thought you were conserving on a freelancer can disappear quickly due to lower productivity. Also, when freelance engineers encounter new problems, the unavailability of a big engineering team to rely on for advice forces them to learn with the meter running while your company ends up footing the bill for their continuing education.
- Gain Access to Expertise in Complex Network Issues
The majority of smaller support organizations or independent consultants focused on small company network support are capable of providing connect-the-dots fixes but don't have the background to work cost-effectively with complicated network environments that have mixed operating systems, many locations, Voice over IP systems, mobile workforces, integrated accounting and operational applications, data-driven web sites, and custom line-of-business applications. Progent's background with global companies and Progent's extensive team of experts can benefit your business because enterprise environments are by nature complex, integration problems require in-depth understanding of in many technical areas, and reaching a high level of stability, reliability, and protection calls for enterprise-proven leading practices.
- Create a Firm Foundation for Growth
Small companies typically start with an IT system implemented on a shoestring budget. Without a strong basis, a sequence of improvised fixes often get thrown onto of a marginal foundation. As a business grows, stability and scalability problems can undermine the productivity of the organization. These environments require proper evaluation, smart business planning, and in-depth experience to upgrade to a network infrastructure that will provide the reliable basis to meet current business needs and ease downstream expansion.
- Partner with Solution Providers, Not Product Vendors
Small companies require guidance and insight to navigate through an increasingly complex maze of IT options offered for enabling growth and enhancing productivity. Businesses do not need an IT consultant or service firm that tries to promote products. Progent eliminates conflicted motives by not selling any products. Progent provides services exclusively. This allows Progent to match technical services with the real needs of clients. Combining IT support and product reselling can lead to a situation where the proposed solution is based on a predetermined technology instead of being driven by the true needs of a client.
Get in Touch with Progent
If your Henderson, Nevada company needs to contact Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Immediate Remote Technical Assistance
For immediate remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).