Additional Topics of Interest

Microsoft Office Network Consulting
Microsoft Office 2003 Network Architect

To provide economical network services for small companies, Progent has developed comprehensive IT outsourcing plans that give small businesses quick access to network expertise without requiring you to recruit, educate, and manage a large full-time computer support staff. Progentís IT outsourcing services offer you an economical alternative for creating a protected and reliable environment for your favorite Microsoft Windows business productivity products including Microsoft Office XP and Office 2003.

Desktop and Mobile Device Management Network Consulting Company
Desktop and Mobile Device Management Troubleshoot

Progent's network consultants can assist your company to streamline desktop change and update management by providing support for administration tools that include System Center Configuration Manager, SMS 2003, and WSUS.

Jabber Network Engineer
CCNP Certified Jabber Support Outsourcing

Progent's Cisco CCIE-certified IP phone and video IP phone consultants can assist your business to integrate, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from legacy VoIP products to the latest media phones. Progent's consultants can also help you to integrate your IP phones with Unified CM, previously named CallManager, or with Unified CM Express (CME) to build a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified CM apps such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact center. Progent's consultants can deliver support with all aspects of Cisco IP Phone integration including designing dial plans, setting up SIP trunking, installing ISR G2 routers with CUBE internetworking capability, and designing UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.

Cisco and Microsoft Certified Expert Small Business Remote Support
Small Business Setup and Support

If you have a company IT system with 10 to 50 desktop clients, Progent's IT outsourcing services save your company from over-reliance on single independent service provider while giving you affordable and reliable access to high-quality technical expertise. By delivering network support service when you require it, providing specialized knowledge for critical technologies, delivering unique services such as 24x7 server monitoring, and billing only for services you receive, Progent offers you an affordable way for maximizing the productivity of your small business network. Progent is the intelligent way for small businesses to build and support a reliable and safe information system and to have quick access to the skilled help ordinarily available only to businesses who can afford a sizeable internal IT organization.

Exchange Server 2003 Upgrade Online Support
Microsoft Exchange Upgrade Network Consulting

Progent's Microsoft certified consultants can help you design and implement an efficient in-place Microsoft Exchange 2003 migration plan that avoids network downtime, simplifies ongoing support requirements, and makes your Microsoft Exchange 2003 Server easy to administer. For complex multiple server or multi-site migrations, Progent offers the knowledge and experience to finish your project rapidly and economically. Progent's Microsoft Exchange Server 2003 support, repair, and consulting offerings include expertise with the configuration of outside vendor add-ons to Exchange Server 2003 that are best aligned to your business needs.

Offsite Workers Professionals
IT Services Helpdesk for At Home Workers

Progent has two decades of experience helping small and medium-size companies to design, deploy, tune, administer, and debug IT networks that incorporate teleworkers.

Remote Troubleshooting Hyper-V 3.0 Shared Nothing Live Migration
Remote Technical Support Microsoft Hyper-V 3.0 Virtual Machines

Widows Server 2012 R2 Hyper-V advances the power of server virtualization in important areas including multitenancy, agile network infrastructure, cloud readiness, scalability and performance, and high availability. Progent's Microsoft-certified consulting experts can help your business to take advantage of Windows Server 2012 R2 Hyper-V to install and manage virtual servers to cut network expenses and improve productivity.

Technology Consulting Services Office 365 and on-premises Exchange
24-Hour Office 365 AD FS Consultant

Microsoft allows you to create transparent hybrid networks that combine Office 365 and on-premises Exchange deployments. This allows you to have some Exchange mailboxes hosted at your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can help you with any phase of designing, integrating and troubleshooting your hybrid Exchange Online solution. Progent's Exchange specialists can deliver as-needed support to help you resolve stubborn technical bottlenecks and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange solution is completed on schedule and within budget.

ERP Programming
Navision Consulting

In addition to providing access to Microsoft Dynamics GP (Great Plains) specialists, Progent can provide consultants experienced in Dynamics AX (Axapta), Dynamics NAV (Navision), Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent offers software development, troubleshooting, administration help, migration assistance, and one-on-one or group online training classes tailored to address your specific needs. Progent's experts also can help you integrate and support a secure, reliable server and communications foundation to run your ERP, MRP and accounting applications.

ProSight Automatic Patch Management Technical Support Services
ProSight Remote Monitoring and Reporting On-site Technical Support

ProSight LAN Watch is Progentís server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact productivity.

Specialists Polycom RTX Telepresence
Polycom OTX Telepresence Consultants

Progent can provide the services of an accredited engineer with an extensive background deploying technology from the leading telepresence providers including Cisco/Tandberg, Polycom, LifeSize and Radvision and can help your company to design, configure, upgrade, or troubleshoot a video conferencing environment that preserves your current investment and optimizes the strategic value of your IT system. Progent can also provide the services of network infrastructure consultants who can help businesses of any size to build and maintain a network that delivers the performance, reliability, security, and scalability required to accommodate your telepresence environment.

SMS Upgrade Support and Setup
Award Winning Network Engineer SMS Server Upgrade

Progentís Microsoft certified experts provide small and mid-size companies world-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables you to deliver important applications quickly and reliably to appropriate users, lower software expense and stay compliant by determining usage profiles, enhance Windows security by improving your knowledge of weak points and by installing targeted patches, manage your mobile workforce through accepted standards independent of connection or location, and reduce operational costs by efficiently exploiting the management functions incorporated into Windows. Progentís SMS consulting professionals can show you how to use SMS effectively for automated software and application installation, security patch control, and asset tracking management including software and hardware inventory.

Offsite Workforce Data Protection Support
After Hours Support and Help At Home Workers Data Protection

Progent can assist small and mid-size companies to design, configure, test and manage data protection systems for at-home workers.