Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Small businesses who work with trusted independent consultants or who employ internal support personnel benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, protected, and productive.
Progent's certified Office Excel and Office 365 Excel application consultants can provide a wide range of remote services to assist your organization to plan, program, test, install, administer, and debug applications powered by any release of Microsoft Excel, including Excel Online and Office 365 Excel. Progent can assist your business to migrate your legacy Excel solutions to the latest releases of Excel, integrate Excel with Apple iOS-powered iPhones and iPads and Google Android phones and tablets, and resolve compatibility issues between different releases of Excel. Progent offers as-needed help to clients looking for a fast solution to a specific issue associated with Office Excel and Progent also offers full project management services for migrating or developing line-of-business application software based on Excel. Progent's cost-effective online training classes for Excel can be customized to address the special requirements of individual users or groups.
Progent provides national remote phone support and troubleshooting services for businesses who operate environments powered by variants of the Linux OS or whose IT systems feature a mix of Linux platforms/Linux and Microsoft products. Remote technical support provides maximum return for your IT dollar by preserving user efficiency and shortening the hours charged for computer repair services. Advanced online access technology and experienced service specialists and engineers allow Progent to solve the majority of network problems without wasting time and money by going to your site. In most of cases your IT issues can be remediated over the phone or via a mix of telephone support and remote access. Progent can put you in touch with Cisco CCIE network engineers and CISA premier security specialists to assist you with the most difficult system issues.
Progent's certified ISA Server consultants have long backgrounds developing Microsoft ISA Server-based security solutions for IT networks with many sites, remote workers, and line-of-business web applications. Progent's ISA Firewall experts can assist your small business in designing and implementing an installation of ISA Server 2000 or ISA Server 2004 that meets your information protection needs without adversely limiting your IT system productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Progent can provide the support of a certified VMware VCDX expert to help your organization design, deploy, administer and troubleshoot VMware vSphere and vCloud-based virtualization ecosystem for on-premises networks, private and public clouds, or hybrid cloud systems. Progent offers world-class knowledge for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery. Progent offers in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud environments that deliver high availability, fault tolerance, and disaster recovery.
Progent offers remote and onsite expertise to assist your organization with any facet of business intelligence (BI) reporting ranging from debugging or enhancing reports to planning and implementing a comprehensive BI environment. Progent's management reporting experts can help you to support your current BI environment, assist you to migrate reports from an outdated reporting product to a modern solution, and deliver as-needed online mentoring tailored to your specific requirements. Progentís business reporting and analytics professionals offer experience in all popular BI reporting tools including the SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics add-ins such as Power Pivot and Power View, and Report Designer.
Progent can help small companies to move any part of their network infrastructure to Microsoft Azure. This can streamline network administration and reduce hardware investments. Azure offers a wealth of public cloud services and Progent can help you to evaluate the benefits and limitations of various cloud networking models you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises apps and resources and ensure you sidestep the typical errors small companies make when moving to a public cloud. Progent can help you to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, handle authentication with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also help you to configure firewalls and IPsec VPN tunnels and also to integrate Apple iOS devices and Android smartphones and tablets.
Progent delivers the services of Microsoft and Cisco-Certified network consulting professionals to show clients economical ways to help companies optimize the value of Microsoft and Cisco technology. For environments that range from remote offices to nationwide corporations, Progent's network consultants can assist you to enhance your information system's e-mail infrastructure, protection, reliability, performance, and network management.
Progent's Microsoft consultants can provide in-depth expertise in deploying, using and troubleshooting any edition of Microsoft Project, Project Server, and Project Online and can provide a wide range of affordable online support services following industry best practices to help businesses of any size to get all the benefits of this powerful platform. Support services offered by Progent include solution planning, software configuration and migration, strategies for secure file and status sharing among onsite and remote or mobile users, network optimization, and specialized webinar training classes.
Progent's Microsoft-certified engineers can provide cost-effective online technical support and programming services to assist you to design, deploy, administer, and maintain Microsoft SharePoint 2010 installations that can feature web sites that can function as portals, extranets, document management applications, blogs, data warehouses, business information systems, enterprise search, Visio-driven workflows, and other tools to promote and enhance collaboration. Progent can help you combine SharePoint 2010 with Microsoft SQL Server and with other data sources as well as with Microsoft's familiar desktop applications like Office Excel, Word, PowerPoint, and Visio. Progent can assist you to migrate from earlier releases of SharePoint or adapt a multi-vendor mix of web technologies into a unified and easily managed SharePoint 2010 environment.
Progent believes that a well architected and implemented network is a crucial factor for accelerating a company's success, and we apply this belief in our corporate system environment. Progent has created a non-stop virtual office infrastructure that allows Progent's in-house consultants and authorized contractors to deliver fast and efficient support, collaborate closely on challenging jobs, and experience professional and private growth from acting as a member of a dynamic company culture of self motivation and freedom.
Progent can provide the temporary assistance of a seasoned Chief Information Officer to provide strategic direction to assist your company select and support IT technology to match your current situation and that can be a solid basis for your future growth. Progent's part-time Chief Information Officer consulting services provide financial leverage to organizations trying to optimize the benefits from their IT expenditures but who are without the budget or hesitant to take on one more high-level manager to their head count. Because Progent is vendor-agnostic, with a sizable staff of consultants certified to maintain all leading OS platforms and connectivity technologies plus a wide selection and business software, Progent is in a unique position to provide unbiased advice along with advanced technical help for creating IT solutions that match the special requirements of your organization.
Progent's pricing model is to bill for online support and in-person visits by the minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for support services delivered during normal working hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you won't be forced to allow minor problems to fester.
Progent's Microsoft-certified consulting experts have over a decade of background designing, deploying, optimizing and fixing Microsoft SCOM environments and can provide companies of all sizes expert online or on-premises consulting support for SCOM 2012. Progent can assist your company to design a topology for System Center 2012 Operations Manager servers that delivers the performance and resilience required to monitor your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a hybrid solution. Progent's SCOM consultants can also help you to import and set up System Center 2012 Operations Manager management packs according to leading practices for tracking network infrastructure as well as Microsoft and 3rd-party applications and services. Also, Progent can deliver fast remote or on-premises technical support to assist you to fix serious problems uncovered by SCOM 2012.
Progent is one of the most expert network consulting firms for integrating email and messaging solutions based on Microsoft Exchange 2000 Server. Progent is skilled in helping small companies derive the full advantages of Microsoft Exchange 2000 for typical scenarios such as updating from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 administration.
Progent offers clients access to consultants who have been awarded some of the computer industry's most prestigious certifications. Progent thinks that clients have the right to know that their IT support professionals have formal testing as well as extensive real-world backgrounds so that Progent's clients can engage Progent's support with confidence. Often, vendor certifications like the Cisco Certified Internetwork Experts (CCIE) confers privileges for substantially better vendor assistance than is available to non-certified service providers, enabling Progent to deliver clients a better class of IT support. In other cases, major credentials such as CISSP or ISSEP for network security can help corporate clients to show compliance with regulatory requirements by engaging the services of accredited IT experts.
Progent's Citrix experts can help you to plan, deploy, manage, and support a virtual application delivery solution built on Citrix XenApp. Progent's Cisco-certified CCIE network consultants can show you how to optimize your infrastructure for distributing server-side and client-side applications, and Progent's remote datacenter management and support experts can help you to administer and support a remote datacenter that features high uptime, enhanced protection, and fast disaster recovery.
Microsoft Windows SUS enables information technology administrators to deploy and monitor the latest Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Windows XP operating systems. By using Microsoft Windows Server Update Services, network support personnel can fully and effortlessly manage the installation of patches that are released through Microsoft Update to servers and desktops in a company. Progent can assist you with complex details of the initial setup of Microsoft SUS such as planning the Microsoft Windows Server Update Services deployment, setting up user's workstations, establishing the Group Policy parameters, and making sure your Microsoft Software Update Services Group Policy Object is linked to an Active Directory container appropriate for your system environment.
Network monitoring ordinarily involves observing a system's resource usage in order to uncover throughput backups or fix hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring tools that work under Linux and can be used to monitor mixed-platform environments where UNIX and Windows operate together. Progent's network integration consultants can show you how to take advantage of both these tools to tune and repair your network. Progent's Linux consulting professionals provide small companies and programmers assistance with managing and servicing UNIX and Linux networks that work with Windows-based products.
Progent offers affordable remote support to assist companies to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, system design and review, pilot testing, deployment, administration, performance optimization, licensing management, disaster recovery solutions, and security and compliance.
For help creating, enhancing, or repairing applications for Windows, Linux, or for the Web, Progentís team of program developers, relational database designers, and project managers can help make sure you get the job completed on time and within budget. Progent's experienced software developers offer affordable and expert online help for jobs as simple as writing VBA macros for Excel or as challenging as developing mission-critical RDBMS applications based on SQL Server ,Oracle, or MySQL.
Progent's certified SharePoint Server 2019 and SharePoint Online experts offer economical remote and onsite consulting expertise, software development, and troubleshooting services for organizations of all sizes who want to upgrade to SharePoint Server 2019 or SharePoint Online from prior releases of SharePoint. Progent can assist you plan and carry out an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates local and cloud-based resources into a cohesive information management system.
Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification as a result of rigorous testing and significant work with network security architecture. ISSAP security experts have in-depth knowledge of access control mechanisms and techniques, telecommunications and network infrastructure security, cryptography, needs evaluation, business continuity planning (BCP) and DRP, and physical security. Progent's ISSAP-premier security consultants can assist your business with all phases of architecture security.
NetApp MetroCluster is a high-availability and disaster recovery software suite that uses array-based storage clustering along with continual replication to provide rapid, zero data loss disaster recovery between datacenters located up to 185 miles (300km) apart. Progent's team of veteran network experts can assist you to design, deploy, manage, upgrade, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that meets your functional requirements and IT budget. Progent can make sure you follow leading practices for configuring your MetroCluster environment by delivering help with procedures like assigning disk pools and shelf IDs, arranging aggregate and plexes layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker, designing a TCP/IP configuration replication network between your peered clusters, and testing your DR solution to prove adherence with information assurance standards and regulatory mandates.
Progent is a leader in affordably providing world-class network help to small companies. Progent's success in addressing the network support needs of the historically underserved small business sector is the cumulative outcome of major technical and operational innovations that have eliminated a great deal of the conventional expenses out of administering network service, added unprecedented professional expertise into the IT service mechanism, and significantly streamlined the solution cycle.
Progent can assist businesses of all sizes to move any part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT administration and reduce hardware investments. Microsoft Azure includes a wealth of public cloud services and Progent can assist you to evaluate the benefits and restrictions of different cloud computing architectures you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and on-premises apps and resources and make sure that you sidestep the common mistakes small organizations make when migrating to the cloud. Progent can assist you to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also show you how to prepare firewalls and VPN connections and also to integrate iPhones and iPads and Android handhelds.
Progent's Cisco CCIE-certified network infrastructure consultants can provide advanced support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
VMware's NSX virtual network platform enables you to create entire networks in software. NSX allows virtual networks to be deployed instantly and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure. VMware Site Recovery Manager allows automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also permits transparent testing for site recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. When integrated with VMware's NSX virtual network technology, VMware Site Recovery Manager can rapidly recover the entire logical network topology at the recovery datacenter. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to help you to design, deploy, test and maintain a DR solution based on VMware Site Recovery Manager and VMware NSX.
The service background of Progent's certified Windows Server consultants, with an average of more than 10 years of work in Microsoft technology, ensures you success in selecting the version and configuration of Windows 2003 Server that aligns best with your company's strategy. Progent can also help you with planning, installing, administering and troubleshooting powerful information technology applications powered by Microsoft Windows Server 2003, and can assist your upgrade from Windows 2000 or Windows NT.
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts offer affordable remote and onsite consulting, application development, and debugging services for businesses of any size who want to migrate to SharePoint Server 2019 or SharePoint Online from earlier releases of SharePoint. Progent can assist you design and carry out an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines local and cloud-based resources into a cohesive information management system.
Progent can provide the services of CISM Certified security professionals. The Certified Information Security Manager (CISM) committee defines the core capabilities and worldwide standards of skill that IT security managers are expected to learn. It gives business management the confidence that those who have qualified for their CISM certification have the background and capability to deliver effective security administration and support services.
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance improvement compared to Cisco's previous-generation ASA 5500-X security appliances and offer unified management and automation of modern cybersecurity capabilities like application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist you to plan and carry out an efficient upgrade to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower appliances with Cisco's subscription-based security services to build and centrally manage network environments that span local offices, data centers, and cloud resources.
Small to middle size businesses can now get all the benefits of System Center Operations Manager 2007 and also have fast access to Progentís Microsoft and Cisco Certified IT support professionals. With Progent's economically priced IT support packages, small and midsize organizations can select a basic Microsoft System Center Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing package. Progent offers expertise in System Center Operations Manager 2007 to offer small company information systems world-class availability, protection, and performance.
Mid-sized companies can enjoy all the advantages of Microsoft System Center Operations Manager 2007 and have quick availability of Progentís Microsoft and Cisco Certified IT support experts. With Progent's affordably priced network support programs, medium-size organizations can select a simple co-sourcing package built around Microsoft System Center Operations Manager 2007 with server monitoring, proactive warnings, in-depth system analysis, Help Desk Call Center, and remote troubleshooting. For businesses with line-of-business environments who need high availability networking, Progent can provide a comprehensive 24x7 outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager 2007 to provide medium-size company networks world-class reliability, security and productivity.
Cisco's wireless VoIP phones are industrial-grade wireless devices intended for professionals who are on the move within office, hospitality, retail or other venues where management requires portable phones that offer more administrative control, security and durability than is achievable with the BYOD (Bring-Your-Own-Device) style of mobile collaboration. Creating solutions with Cisco's wireless VoIP phones usually requires that IT teams configure and fine tune numerous key pieces of your wireless infrastructure such as wireless access points, switches, wireless LAN controllers, and network management tools. Progent's Cisco-certified experts offer online and onsite support to help your organization create and maintain a Cisco wireless VoIP phone deployment by providing services that range from debugging the configuration of a wireless IP phone or access point to offering comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of an entire campus.
The Helpdesk support delivery model used by Progent's Technical Response Center offers small companies an efficient alternative to dependence on freelance consultants by offering extensive technical knowledge shared by multiple support teams, optional 24x7 access to emergency help, fast escalation to appropriate experts for handling even the most complex issues, support consistency and dependability, quick follow-up overseen by seasoned service managers, a choice of convenient mechanisms for requesting service tasks, plus excellent process transparency made possible by ticket updates and accessible through a web portal.
Progent can help your business to plan and execute an efficient migration from a UNIX-based information system to a network based on Windows and capable of running Microsoft's popular office productivity software, commercial applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and application specialists can assist you to guard your information and minimize productivity disruption by developing an efficient transition strategy that preserves your current investments in UNIX application and infrastructure. UNIX-to-Windows transition support services available from Progent include evaluation of current infrastructure, migration strategy and validation, Microsoft Exchange migration services, information and application transition, and server and storage transition and consolidation.
Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small organization's production servers in an environment that delivers the maximum degree of availability and expandability and is also easy to migrate to another host. ProSight Virtual Hosting services are built upon mature virtualization techniques that enable small companies with mixed- platform environments to save significantly on the expense of capital equipment, infrastructure support, and network administration while achieving enterprise-class reliability and an unmatched degree of vendor independence.
Configuration Manager 2016 automates application and device provisioning at scale, centralizes security and compliance settings management, inventories network assets, protects against corporate data leakage, performs health reporting, allows safe self service, and delivers a single point of control for administering mixed-operating system ecosystems based on on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud specialists can assist your organization with any facet of designing, installing, operating and troubleshooting a SCCM 2016 deployment for on-premises, cloud, or hybrid networks.
Progent's work environment will make you a better consulting professional by improving your technical skills and boosting the loyalty of your clients. Progent makes good on this promise by recruiting the top professional talent for you to work with, offering a state-of-the-art network and communications infrastructure, running custom application tools to enable the maximum quality of service, and by streamlining our business structures for attracting and maintaining clients.
Cisco's Firepower Next Generation Firewalls deliver a significant performance improvement over Cisco's popular ASA 5500-X security appliances and include centralized management of advanced cybersecurity capabilities such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to plan and carry out a smooth upgrade to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower firewalls with Cisco's subscription-based security services to build and centrally manage network environments that span local offices, data centers, and cloud resources.
Progent offers support expertise for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you select, deploy, and manage a WatchGuard Firewall product that fits your security requirements and budget. Progent can help you to manage outdated WatchGuard firewall appliances or migrate efficiently to current WatchGuard firewall solutions.