Consulting and Technical Support Services for BlackBerry Environments
BlackBerry Support ServicesBlackBerry mobile smartphones were once among the most successful products for maintaining anytime-anywhere connectivity to email, scheduling, web-based applications, and other vital business information. Progent can provide Hialeah, Florida companies the expertise of BlackBerry-premier consultants who can assist organizations to maintain their BlackBerry environments or migrate efficiently to a current mobile platform.

As the sophistication of small company IT technology has expanded, and as the demand for world-class protection, reliability, and disaster recovery has become the standard for organizations of any size, successful integration and support of BlackBerry technology has grown increasingly challenging. To deal with issues like security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email systems and shared databases, small businesses frequently resort to external consulting professionals who offer expertise in BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-premier engineers who can help small businesses to plan, manage, and troubleshoot BlackBerry-based environments affordably and efficiently, eliminating the need for an internal BlackBerry solutions expert and lowering the expense and hassle of maintaining mobile workers. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This breadth of knowledge, combined with Progent's efficient remote service delivery capabilities, gives small companies a budget-friendly solution for incorporating RIM BlackBerry technology seamlessly into their business information network.

Progent's experts can assist your company with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your database and messaging systems work optimally with BlackBerry BES Server. Progent can also show you how to upgrade from previous editions of BlackBerry and Microsoft software, configure easy-to-use management tools to enable you to track and support BlackBerry devices across your business, define security policies that are right for your company, customize mobile software, and ensure that your network architecture is properly configured to handle your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is included in your regular backup procedures in order that it can be restored quickly and thoroughly.

Integration Support for BlackBerry Enterprise Server (BES)
Research in Motion's high-end solution for administering large groups of BlackBerry smartphones is the BlackBerry BES Server. This sophisticated software enables Microsoft Exchange, IBM Lotus Domino, or Novell GroupWise clients to transmit and receive emails that are encrypted in transit to ensure optimum data protection. BlackBerry BES Server also simplifies a broad selection of vital administrative tasks that span from smartphone configuration and updates to mobile security and fault tolerance.

RIM BlackBerry BES Server Configuration Support

Progent's BlackBerry-premier engineers can help you use BlackBerry Enterprise Server to perform routine tasks like:

  • Deploy and manage applications
  • Plan device, application, and policy updates
  • Upgrade BlackBerry smartphone firmware remotely
  • Control client configurations with BES Server's extensive library of IT policies

Progent's BlackBerry-premier consultants can also assist you to utilize BlackBerry Enterprise Server to perform important tasks not supported by the entry-level BlackBerry BES Server Express. These tasks include:

  • Set up and manage BES Server's high-availability architecture using virtualization
  • Install BlackBerry devices wirelessly
  • Establish custom administration roles
  • Monitor and report on the overall health of your BlackBerry system

Progent's Online BlackBerry-certified Support is Quick and Affordable
For companies in Hialeah, Florida who need quick and affordable help from an authorized RIM BlackBerry support expert, Progent offers efficient online help from a seasoned support team who have delivered IT solutions to organizations in each state in the country. (See Progent's customer testimonials.)

Online support eliminates travel expense and lets engineers resolve technical issues quickly, allowing you to reduce lost productivity. Progent's RIM BlackBerry specialists have earned accreditations in the entire range of BlackBerry solutions and can provide professional help in areas such as fixing synchronization problems, setting up BlackBerry Enterprise Server (BES), and designing a protected, fault-tolerant system architecture for RIM BlackBerry users. Certifications earned and skill sets mastered by Progent's BlackBerry professionals include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry-certified engineer offers expertise in important areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can show you how to add and delete BlackBerry device clients on Microsoft Exchange Server and Active Directory, configure, track, and manage BlackBerry BES Server, manage BlackBerry smartphones and user accounts, back up and manage storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, implement push and pull access control lists, control Exchange data flow, create, update, and assign WLAN and VPN configuration sets, implement SNMP traps, and generate reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a number of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the services of a BlackBerry Certified Solution Designer to assist you to plan, deploy, validate, troubleshoot, and produce documentation for a mobile wireless solution built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level consulting support services for BlackBerry include business and technology requirements analysis, system architecture, deployment strategy and implementation, performance tuning, design of a high-availability architecture, data backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational goals and to create a wireless environment that fits within your IT budget and aligns with your business strategy. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to support a BlackBerry BES Server, help your organization to determine which administration approach and hardware products meet your needs, and analyze your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at informed decisions about options for software versions, processors and mass storage, network architecture, and application set up.

To optimize network protection, Progent's BlackBerry expert can help your company to select and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-certified security specialists to run company-wide security assessment and compliance testing and suggest improvements to support your BlackBerry environment.

Call or Email Progent for Assistance from a BlackBerry-Qualified Specialist
To contact Progent about consulting assistance for BlackBerry wireless integration, phone 1-800-993-9400 or go to Contact Progent.