Consulting and Technical Support for BlackBerry Technology
RIM BlackBerry Consulting ServicesBlackBerry wireless smartphones were at one time one of the most popular products for maintaining mobile connectivity to messaging, scheduling, web-based programs, and other critical business information. Progent offers Hialeah, Florida businesses the expertise of BlackBerry-premier consultants who can assist companies to manage their BlackBerry environments or transition smoothly to a modern mobile solution.

As the sophistication of small company IT technology has increased, and as the need for world-class protection, dependability, and disaster recovery has become the standard for companies of all sizes, effective deployment and maintenance of BlackBerry solutions has grown more difficult. To handle areas like data protection, business continuity, and synchronization of BlackBerry handhelds with diverse email systems and company databases, small businesses often resort to external support professionals who specialize in BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-premier consultants who can assist small organizations to plan, administer, and troubleshoot BlackBerry solutions economically and efficiently, eliminating the need for an internal BlackBerry solutions expert and lowering the expense and stress of supporting mobile workers. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This range of knowledge, coupled with Progent's proven online service delivery capabilities, provides small companies an affordable solution for integrating BlackBerry products seamlessly into their business information system.

Progent's experts can help you with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Exchange setup so that your data and messaging infrastructure operate optimally with BlackBerry BES Server. Progent can also show you how to upgrade from older releases of BlackBerry and Microsoft software, configure easy-to-use management tools to help you monitor and support BlackBerry smartphones across your company, recommend security policies that are right for your company, develop custom mobile software, and make sure that your IT network infrastructure is appropriately configured to accommodate your BlackBerry users. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry data is included in your scheduled backup procedures so that it can be recovered quickly and safely.

South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.

Onsite IT Consulting
Progent locations in South Florida

City Address Phone Link
Fort Lauderdale 401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
(954) 736-4937 Fort Lauderdale Network Support Services
Fort Myers Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
(239) 676-0700 Fort Myers Network Support Services
Hialeah 17690 NW 78th Ave
Hialeah, FL 33015
(786) 756-4700 Hialeah Network Support Services
Miami 200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
(786) 646-0567 Miami Network Support Services
Miami Beach 1680 Michigan Avenue
Miami Beach, FL 33139
(786) 522-2526 Miami Beach Network Support Services
Naples 780 5th Avenue S, Suite 200
Naples, FL 34102
(239) 330-4007 Naples Network Support Services
West Palm Beach 515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
(561) 437-1717 West Palm Beach Network Support Services


Consulting Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines management and maintenance of BlackBerry smartphones, offering a centralized solution for handling critical tasks like device installation, updates, and deactivation and also offering a strong foundation for data protection and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent integration between Exchange Server, Groupwise, or IBM Lotus Domino messaging platforms and BlackBerry smartphones and supports over-the-air synchronization.

RIM BlackBerry Enterprise Server Configuration Help

BlackBerry Enterprise Server provides a wealth of security options starting with automatic encryption of information transmitted between a BlackBerry device and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BES Server also allows excellent versatility in selecting degrees of protection to meet the special needs of your mobile network. Progent's BlackBerry authorized consultants can help you to select advanced security features and enable them wirelessly. Examples of these wirelessly configurable security settings are:

  • Disable a smartphone
  • Erase information from a lost or stolen smartphone
  • Lock out Bluetooth functionality
  • Activate built-in protection against malicious attacks

BES Server also offers flexibility in selecting ways to keep mobile users from loading or running unsafe or prohibited code. Progent can help you to select protective techniques like:

  • Specify precisely which programs are allowed on the device
  • Prevent third-party programs from allocating persistent storage on the smartphone
  • Determine what functions third-party programs can access on the device
  • Limit the types of access third-party programs running on the smartphone can establish
  • Prevent all external programs from being loaded or run on the device

How Progent Can Help Your Business to Maintain and Support Your BlackBerry Environment
Progent can provide a seasoned BlackBerry support who has earned accreditations from RIM in all major facets of BlackBerry technology. Progent's BlackBerry support services span areas from resolving synchronization problems to architecting mobile workforce solutions built around BlackBerry BES Server. These RIM BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry expert can help you to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks including troubleshooting enterprise activation problems, adding and removing BlackBerry smartphone users, activating passwords, implementing wireless software installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry consultants can also help you to operate administration tools such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and using wireless LANs for activation. In addition, Progent can help you understand the function of IT policies in the BlackBerry Enterprise system and help you to define and install appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Microsoft Exchange infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers expertise in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to install and remove BlackBerry smartphone users on Exchange Server and Microsoft Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, archive and maintain storage groups, apply permissions, set up the MDS and Instant Messaging, install access control lists, control Microsoft Exchange data flow, create, edit, and apply WLAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate reports based on SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a number of settings that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to help you to design, install, validate, repair, and produce documentation for a mobile wireless solution built on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and technology requirements analysis, system architecture, installation planning and execution, performance optimization, design of a high-availability architecture, information backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical objectives and to design a wireless environment that fits within your information technology budget and supports your business plans. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network architecture's ability to accommodate a BlackBerry BES Server, help you to determine which administration model and hardware products meet your needs, and analyze your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can make smart choices about alternatives for software editions, processors and storage, network architecture, and application set up.

To optimize network security, Progent's BlackBerry consultant can help your company to select and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-premier security engineers to perform company-wide security vulnerability and compliance validation and recommend improvements to accommodate your BlackBerry solution.

Call or Email Progent to Get Help from a BlackBerry-Certified Expert
To get in touch with Progent about engineering support for BlackBerry wireless technology, phone 1-800-993-9400 or visit Contact Progent.



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    If your company is producing UNIX or Linux applications in an environment that has Microsoft Windows-based processors, PCs, and office applications, Progent can provide comprehensive information technology outsourcing that allows you to concentrate on your area of strategic expertise while avoiding the continual distraction of maintaining your business network. By using smart server monitoring and by providing remote and on-site support as your company needs it, Progent offers an economical way for managing an information system that features excellent reliability, security, and performance. Progent's UNIX/Linux developer assistance services include full-service network support outsourcing, virtual infrastructure, online and on-premises service and repair, 24x7 monitoring, and Help Desk outsourcing.

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    Microsoft Hyper-V 3.0 Virtual Server Support Outsourcing

    Progent's certified professionals can help you analyze the potential benefits of Hyper-V-powered virtualization for your business, conduct test installations to verify Hyper-V's compatibility with your production software, evaluate your network infrastructure for optimal performance with virtualization technology, assist you in upgrading to Microsoft Windows Server 2008 and setting up Windows Hyper-V, train your IT staff to track and administer Hyper-V, offer expert consulting support for enhancing the protection of your virtual machines, establish and test disaster recovery processes that optimize network uptime, and provide ongoing consulting and technical support including affordable online repair and turn-key Help Desk services.

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    Microsoft Windows 8.1 is engineered to power devices from smart phones and slates to engineering workstations. A wealth of innovative capabilities, such as touch screen interface and iconic tile user interface, offer a wide selection of benefits for companies who understand how to put them to work. Progent's Windows experts can help bring your organization up the learning curve with Microsoft Windows 8.1 and make sure you derive maximum competitive value from the operating system's various new and enhanced technologies.

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    Progent provides small businesses a pair of low-cost network security evaluation packages that include, for a preset fee, remotely administered inventory scans of your security profile which are evaluated by certified security engineers who assess the results of the remote scan, present objective summaries of your current security vulnerability, and make suggestions for improvements. Progent has developed two non-overlapping network security evaluation scanning packages for external and internal security testing that are priced to meet the budgets of small businesses while providing enterprise-class assessments of your IT network's vulnerability to attack.

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    Microsoft Expert Enterprise Active Directory On-site Support

    For large businesses, Progent can supplement in-house IT groups by providing extensive experience in deploying key Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint experience, and Microsoft SQL Server help. For the nationwide or worldwide businesses with branches, Progent can act as a transparent local supplement of corporate IT management. Progentís enterprise support services include company-wide security, online branch office support, system architecture, Sarbanes Oxley compliance, project management, and top-level support for multi-site office environments powered by Enterprise Windows. Progent can offer field consultants and specialists to help with a site move or branch move, or a system architect to help with building or utilizing an Internet Data Center or co-location site.

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    Dynamics GP Accounting Consultants

    Dynamics GP/Great Plains can help you expand and control your business more efficiently by offering easy availability of decision-driving information and a fast ROI. Microsoft Dynamics GP confers important productivity benefits including its ability to extend the presence of your organization, manage your financials, computerize financial processes, standardize procedures across your company, refine inventory control, enhance order accuracy, grow sales and minimize lead-time, and maximize cash flow. Progent can show you how to configure and manage a reliable, safe server and network foundation to support Great Plains, and can provide experienced Dynamics GP consultants to help you derive the full benefits of your Dynamics GP/Great Plains business management system.

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    Remote continuous monitoring, proactive alarms, and periodic reports are crucial to preserving the proper operation of your IT system and avoiding preventable and costly disruptions. Remote Monitoring and Management (RMM) technology has progressed so far that companies of all sizes can get a degree of protection that was previously limited to enterprises. Progent can provide a variety Remote Monitoring and Management (RMM) solutions delivered as low-cost service packages created to assist your company to identify and resolve a an array of IT network issues before they can impact productivity.

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    Progent's Power BI experts can help your business to plan, deploy, manage, update or debug your Power BI environment. Progent's database experts can help you to organize your target data for Power BI visualizations. Progent can help you implement and administer an onsite, cloud based, or hybrid architecture for Power BI.

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    24-7 Information Technology Outsourcing Consulting Rates

    Progent's pricing policy is to charge for online support and in-person help per minute. As a result, you are invoiced exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for support services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's small granularity eliminates big invoices for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.

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    For large businesses, Progent can supplement in-house network support groups by offering world-class experience in deploying key Microsoft and Cisco technologies. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint Server experience, and Microsoft SQL Server help. For the national or global enterprise with branches, Progent can act as a seamless local supplement of enterprise network management. Progentís enterprise consulting services include company-wide security, remote branch office support, network architecture, Sarbox compliance, project planning, and world-class service for multiple location network environments powered by Enterprise Windows 2000. Progent can provide on-site engineers and specialists to help with a site relocation or office move, or a system designer to assist with building or utilizing an Internet Data Center or Hosting Facility.

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    Progent's Cisco-certified CCIE consultants can help organization to set up, manage, upgrade, tune and debug Catalyst switches. Progent can also help you to harden the security and compliance of Catalyst switches and migrate efficiently from legacy appliances to current models.

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  • Microsoft Certified Partner Helpdesk Services Consultants
    Call Center Management Services Network Engineer

    Progent offers three essential kinds of Call Center support including Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Helpdesk Support, and Help Desk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft and Cisco professionals gives your customers easy access to a dependable support resource with extensive experience delivering phone support and online repair for IT systems based on Microsoft products. Progent's focus is on earning the support Help Desk a respected image as a key contributor to company productivity. Progent's target is to resolve rather than simply report problems.

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  • 24x7 Engineers SQL 2008 Reporting Services
    Microsoft SQL 2008 Support Outsourcing

    Progent's Microsoft-Certified SQL Server engineers offer an array of support services to help small companies to design, deploy, manage, and troubleshoot MS SQL 2008 solutions so that they receive the maximum business advantage from Microsoft's advanced information management platform. In addition, Progent can provide consulting expertise for system infrastructure, company-wide protection, and software programming to optimize the strategic value of your SQL Server investment.

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    Secure Application Publishing with Internet Security and Acceleration Server 2006 provides more protection of intranet applications while enabling increased productivity by making these resources available to authorized remote or mobile users. Internet Security and Acceleration Server helps protect business applications, services, and data across all network layers with stateful packet inspection and powerful publishing tools. Progent's Microsoft-expert ISA Server consultants can show you how to design, install, configure, and support Internet Security and Acceleration Server on your network so your company achieves a highly functional and economical combination of protection, convenience, and speed.

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    Progent offers affordable online consulting to help businesses of any size to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist your IT team with every phase of Amazon AWS integration including requirements analysis, preparedness evaluation, architectural design and review, testing, configuration, centralized administration, performance optimization, software license management, disaster recovery mechanisms, and security strategies.

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    The Helpdesk service model adopted by Progent's Technical Response Center gives small organizations an dependable option to reliance on independent consultants by offering extensive technical knowledge accessible to multiple support groups, optional 24x7 availability of emergency assistance, fast escalation to world-class experts for handling even the most difficult problems, service consistency and dependability, prompt follow-up enforced by veteran service managers, a variety of easy-to-use ways for initiating service tasks, and excellent progress visibility enabled by trouble ticket updates and accessible through a web portal.

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