Enlarging your at-home workforce can have a major effect on network architecture, security/compliance, and corporate processes. Progent has 20 years of background assisting businesses of all sizes to design, deploy, manage, tune, and troubleshoot IT networks that support at-home workers. Progent can assist your Hialeah company to select the right tools and follow best practices in creating and operating a secure virtual solution for telecommuters that facilitates teamwork and delivers maximum value. Progent offers services ranging from on demand expertise for helping you over challenging IT roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can assist Hialeah, Florida companies to succeed with any aspect of building a high-functioning telecommuting ecosystem by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, cybersecurity, data protection solutions, and centralized management.

Network Infrastructure for a Remote Workforce
Setting up the physical and software infrastructure needed to support a remote workforce can be especially complicated if you have to manage a combination of personal hardware such as PCs and notebooks, routers, and wireless appliances from an assortment of manufacturers and with a variety of operating systems and firmware levels. Progent's background delivering remote support for both legacy and current technologies in virtual office venues enables you to make cost-effective use of your available network infrastructure and provides you with fast access to top-tire consultants for making essential upgrades. Services offered by Progent to assist you to create a productive work-at-home ecosystem include:

  • Virtual Private Network connectivity allows you to establish a secure connection for authenticated at-home employees to use IT assets located at your corporate datacenter or in the cloud. Progent can assist your company to deploy and maintain VPN connections between your at-home workforce and your key IT resources by providing online VPN integration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA consultants can help your remote workers to utilize Cisco's AnyConnect software for secure VPN tunneling for a wide range of devices including Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow a telecommuter to view and interact with a remote PC's desktop. This technology gives network managers significant control over the computing ecosystem of at-home employees and offers them a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach at-home computer networks to the Internet and support VPN connections, local wireless networks, and firewalls. Progent offers expert remote support for configuring routers from a variety of vendors. See router integration services from Cisco-certified experts.
  • Home Wi-Fi networks, often shared by an entire household and guests, are frequently used by telecommuters to access their router for work. This can create performance as well as security problems. Progent can assist businesses to mitigate these problems by delivering expertise that include Aironet configuration consulting, Cisco-certified Meraki wireless installation expertise, and Ubiquiti Unifi wireless AP setup assistance.
  • Internet access solutions impact the performance and reliability of connections between at-home workers and the company data center. Mission-critical processes may demand redundant Internet access in case the primary connection fails. Progent offers guidance for identifying ISPs, selecting sensible service packages, and setting up high-availability Internet connections. Refer to Internet access solutions.

IP Voice Integration for Remote Workers
Extending the business PBX environment to accommodate remote users is critical to supporting an effective work-at-home solution. A variety of cloud-centric VoIP products are used by SMBs to server telecommuters. Many enterprises rely on Cisco's current or legacy platforms for IP voice solutions. Progent can help organizations of any size to plan or maintain a telecommuter IP voice service that delivers the versatility, transparency and security required for teleworkers. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to help organizations optimize their existing Cisco IP voice environments to support a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) extends high-end telephony capabilities to devices like IP phones, media processing products, Voice over IP gateways, and multimedia apps deployed across the network. Unified Communications Manager supports other combined media services like messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Unified Communications Manager expertise, see Cisco Unified CM consultants.
  • Cisco CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can help your company to maintain your existing CallManager deployment or migrate smoothly to Cisco's modern IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other early VoIP platforms, refer to CallManager consulting services.
  • Cisco IP Gateways enable integration with PSTN networks and with users operating beyond the corporate perimeter like at-home workers. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to enhance your WAN infrastructure to support these VoIP solutions and deliver on-demand integration and debugging services.

Voice/Video Conferencing for an At-Home Workforce
A broad range of voice/video conferencing products from major technology companies support virtual meetings, video and voice conferencing, chat sessions, and screen/content sharing for both onsite workers and teleworkers. Many organizations use a mix of products to meet the needs of their various partners and clients. Progent can help you to manage your current conferencing ecosystem and enhance the productivity of your at-home workforce.

  • Skype for Business is Microsoft's popular unified communications platform that enables real-time presence, IM, audio and video conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can assist you to set up and maintain Skype for Business client software to support your at-home workforce. To learn more about Progent's consulting services for Skype for Business, visit Skype for Business integration experts.
  • FaceTime is Apple's group video calling platform for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Newer versions of FaceTime support as many as 32 concurrent users for voice/video sessions. For details about Progent's support expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session capture, plus editing and playback for future reference. For details about Progent's consulting services for Webex as well as for other video conferencing products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and information with features that include IP voice and video conferencing, persistent chat, plus file sharing. To learn more about Progent's consulting expertise for Microsoft Teams as well as for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
  • Additional Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging services for these products and assist your business to tune your network infrastructure to host them.

Microsoft Collaboration Software for At-Home Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, providing a rich ecosystem of applications that deliver a consistent user interface for exchanging data and ideas across multiple sites and on a wide selection of endpoint devices. Progent has delivered online consulting services for Microsoft SharePoint and Exchange since their initial publication and can assist your company to tune these flagship collaboration platforms to optimize the productivity of your remote workforce.

SharePoint Deployment Consultants for At-Home WorkersSharePoint uses web entities to allow collaboration and knowledge delivery by providing policy-driven access to content, business processes, and tools for searching through enterprise-wide business data. SharePoint allows you to create protected portals that enables remote workers to see and edit aggregated corporate intelligence via Wikis, Blogs, social networking sites, and Web Parts (Widgets). For details about Progent's SharePoint support services, refer to SharePoint integration and development expertise.

Exchange Configuration Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange expertise, see integration expertise for Microsoft Exchange.

Onedrive Configuration Consultants for Remote WorkersOneDrive is Microsoft's shared cloud-based storage service, comparable to GoogleDrive. At-home users can store files to the OneDrive service, and co-workers anywhere can access them securely through a web browser. Included with Office and Microsoft 365, OneDrive enables remote employees to co-edit documents. Revisions made offline are automatically uploaded when you reconnect to the Internet. To find out about Progent's support services for Microsoft OneDrive, refer to Onedrive configuration consulting.

Cloud Integration Services for Remote Workers
Progent offers fast and affordable remote assistance for enabling organizations to create, maintain and troubleshoot cohesive network models that combine internal data centers, telecommuters, branches, and public cloud services. Progent offers top-tier consultant for all modes of cloud service such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help remote workers resolve problems with public cloud access, authentication, and cybersecurity.

Azure Integration for Remote WorkersAzure is a leading platform for cloud software and services that enables you to utilize infrastructure, virtual servers, and key apps hosted on Microsoft's extensive cloud. Microsoft Azure offers more than 100 services services including the ability to host Windows and Linux-based VMs, scalable cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can assist you to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure AD, and plan backup and recovery solutions with Azure Backup. Progent can also help you establish secure connections to Azure for remote workers by configuring and debugging firewall appliances and VPN tunnels. For details about Progent's support services for Microsoft Azure, visit Azure consulting.

Microsoft 365 Integration for TeleworkersMicrosoft 365, previously branded Office 365, is Microsoft's popular family of business productivity software and cloud-based services available on a subscription basis. Microsoft apps and services are provided in a variety of bundles intended for users ranging from students and households to major enterprises. Progent offers fast and affordable online contact with consultants familiar with Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help you to assess the numerous subscription plans available for Microsoft 365 and configure 365 apps for your telecommuters to achieve top business value. To find out about Progent's consulting expertise for Microsoft 365, go to Microsoft 365 consulting expertise.

Microsoft 365 Exchange Online Integration Services for TelecommutersMicrosoft 365 Exchange Online is among the most widely used applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online offers the advantages of reduced spending for physical infrastructure, easier management, dynamic scaling, high reliability, and additional advantages associated with public clouds. Microsoft has engineered Exchange Online to run seamlessly with on-premises deployments of Exchange, enabling you to build hybrid information systems. Progent's certified Exchange consultants can provide as-needed assistance to get you past tough IT roadblocks and also offer comprehensive project management outsourcing to ensure your telecommuters have convenient and secure access to your Microsoft 365 Exchange Online environment. For details Progent's consulting services for Microsoft 365 Exchange Online, visit Microsoft 365 Exchange Online integration and support expertise.

Amazon AWS Integration Services for Remote WorkersAmazon AWS is a trailblazer in the public cloud computing market and is the industry's biggest source of cloud services. Progent offers quick and affordable online contact with cloud integration experts who can help your organization to design, deploy, manage, and debug hybrid IT networks that integrate Amazon AWS cloud-based services with on-premises resources and with other popular cloud platforms like Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to assist your company to build a high-availability network model so your users have a consistent computing environment regardless of whether they are working from your headquarters, a branch office, from home, or on the move. For information about Progent's consulting expertise for Amazon AWS, see Amazon AWS consulting support.

Google Cloud Platform Integration Services for At-Home WorkersGoogle Cloud (GCP) is a popular suite of cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your business to scale your current IT assets with the Google Cloud, and Progent's database experts can show you how to make your critical apps cloud ready so your at-home workers can benefit fully from Google Cloud Platform services. Progent's consultants can help your business to set up virtual machines on Google Cloud Compute Engine, plan a cost-effective storage system with GCP Storage services, and simplify identity control for telecommuters with GCP Cloud Identity services. Progent can also assist your business to use GCP's unified management technology to control and track your Google Cloud environment. To find out, refer to Google Cloud Platform (GCP) integration services.

Help Desk Services for Remote Workers
A sudden, enterprise-wide changeover to a telecommuter business model, which might be the result of an epidemic or as a component of a disaster recovery/business continuity plan, can overstretch even the most efficient internal Support Desk. Progent's Call Center services allow organizations to outsource or expand their Help Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Call Center support services leverage Progent's extensive network of online IT support experts along with world-class ticketing and follow-up technology to provide an economical, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop support from initial help requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or update the status of their active trouble tickets, add information, and append screen captures and relevant files. Support services are provided at a substantial discount off Progent's normal Level 1 technical service charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with complex problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Supplemental Service enables your company to supplement your existing Help Desk staff by sharing responsibilities for Call Desk services seamlessly between your regular support staff and Progent's extensive pool of PC support engineers and subject matter experts. Progent's co-managed Call Desk service uses a co-sourcing support solution utilizing the leading professional services automation platform for handling service requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. To learn how Progent's Call Center Supplementation Services can help your business to deliver world-class IT support to your telecommuters, refer to Progent's Help Desk Call Center supplementation Services.

Cybersecurity for At-Home Workers
At-home workers typically use their personal computers and often work in a poorly secured physical environment. This situation multiplies their vulnerability to malware attacks and requires judicious deployment of firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, intensive end-user education, and the creation of policies based on best practices. Progent's seasoned roster of IT security support consultants can help your business to plan, configure and manage an effective security solution that guards vital information assets in environments that include an at-home workforce.

Firewall Integration Services for At-Home WorkersFirewalls allow you to create a network that can be safely utilized by local users and by teleworkers, mobile employees, suppliers, clients, and other stakeholders. Modern firewall devices allow you to configure and manage different access rights to various classes of users and to expand your network and modify your security profile as your business evolves and as network attacks become more complex. Progent supports both new and older security appliances from all major vendors including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall configuration services, go to firewall integration and support expertise.

Remote Endpoint Monitoring for TelecommutersOnline Endpoint Security Monitoring makes it possible to track the disparate computers used by at-home workers and either reject or spot and respond to modern threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight agent is installed on each secured endpoint device, monitoring all activity and using state-of-the-art machine learning and full execution context from SentinelOne to detect zero-day threats at inception. When a cyberattack is spotted, ProSight Active Security Monitoring instantly isolates the impacted endpoint from the corporate network to quarantine the threat. Since the ProSight ASM software agent is autonomous, endpoint devices stay secure even if they are offline. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight ASM, refer to remote endpoint security monitoring for an at-home workforce.

Two-factor Authentication Services for TelecommutersProgent's Duo authentication Service Plans utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity verification on iOS, Google Android, and other personal devices. Using 2FA, when you sign into a secured application and give your password you are asked to confirm your identity on a unit that only you possess and that is accessed using a separate network channel. A broad selection of out-of-band devices can be used for this second form of ID validation such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple verification devices. To learn more about Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services for at-home workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your information system to all classes of outside and internal security attacks for an environment that includes telecommuters. Progent can run online, automated security inventory software for quickly and affordably uncovering a wide variety of security weaknesses that can be found over the Internet. Progent's security audit experts, which can be provided by data security experts with advanced credentials such as CISA, CISSP, and GIAC, can help you to audit your processes and governance policies and review your IT infrastructure to enable you to design top-level security for your at-home workers.

NodeZero Pen Testing for At-Home WorkersHorizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that supports autonomous threat assessment of your work-from-home connectivity solution as well as your internal and perimeter networks so you can uncover, rank, fix, and confirm security weaknesses before threat actors can exploit them. Progent can assist you to deploy NodeZero to perform thorough pentests of your perimeter and your internal network so you can determine your current security profile. Progent can also help you to strengthen your network security and can assist you to design and implement a cohesive cybersecurity strategy that simplifies management and provides maximum cyber defense for on-premises, cloud-based, remote, and perimeter IT resources. To find out more details about Progent's vulnerability analysis solutions based on on NodeZero's PEN test products, see Consulting Services for NodeZero's PEN Test Products.

Download White Paper: Securing a Work-From-Home (WFH) Environment
To view or download a white paper about critical areas to focus on for securing an IT environment that supports work-from-home staff, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection for Remote Workers
Data Protection covers saving and restoring critical information so as to avoid data loss and minimize recovery time and effort in case of storage failures resulting from hardware issues, programming glitches, operator mistakes, cyber attack, or other causes. Dependable data protection strategies can be especially difficult to architect and manage in hybrid environments that incorporate in-house data centers, public clouds, and at-home workers.

  • Backup/Recovery solutions for at-home workers must address multiple kinds of user-owned endpoint devices. Progent can provide quick remote access to experts familiar with a wide range of products for backing up Windows, Apple and Linux/UNIX servers and desktops as well as notebooks, iPads and smartphones. Popular backup/recovery solutions supported by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up resources distributed throughout a hybrid network, Progent can provide ProSight Data Protection Services, a backup/recovery service that uses cloud storage and includes granular recovery and unified management capabilities.
  • Disaster Recovery/Business Continuity plans commonly envision scenarios that call for a quick switch to an at-home workforce. Progent's senior disaster recovery preparedness consultants and business continuity planning consultants can help your company to develop, document and validate a DR/BC plan that includes the process of switching to telecommuting.

Unified Management for Remote Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the name Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of remote endpoints and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager features a unified solution for safeguarding critical information by managing on-premises, mobile, and at-home endpoint devices.

Intune
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and securing off-premises computers and applications. Remote endpoint computers can be personally owned or business owned. IT administrators managing the endpoint computers of at-home workers can utilize Intune to deploy and validate apps on devices, push patches and certificates, set up rules for accessing information and networks, set passwords, create VPN connections, determine how teleworkers share information, establish threat defense, ensure compliance, and erase sensitive information from lost, stolen or deactivated endpoint devices. Microsoft Intune works with iOS/iPadOS, Android, Windows, and macOS devices. To find out about Intune and how Progent can assist you to use this platform to administer the devices of your teleworkers, refer to Intune mobile device management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) product that helps network managers to keep offsite endpoint devices up to date and secure. Workspace ONE incorporates VMware AirWatch for unified endpoint management plus VMware's Horizon virtual application delivery technology for authorization control, application management, and configuration management of endpoints. Workspace ONE operates with devices powered by Windows 10, macOS, iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises product through a one-time purchase. Top capabilities of Workspace ONE include fast remote provisioning of new laptops, immediate onboarding of new employees, policy setting and enforcement for all classes of devices, aggregated reporting and analytics, an email encryption gateway, and integration with Microsoft applications and cloud services. For details about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE mobile device management expertise.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home environment for your Hialeah, Florida business, call 1-800-993-9400 or visit Contact Progent.