Hialeah Telecommuters Configuration Consulting Company
Solution Design, Implementation, Management and Call Center Consulting Experts
Enlarging your at-home workforce may have a major effect on network infrastructure, security/compliance, and corporate processes. Progent has two decades of background assisting businesses of all sizes to design, configure, manage, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Hialeah company to select the right technologies and adhere to leading practices in building and operating a secure virtual solution for telecommuters that facilitates collaboration and returns maximum business value. Progent offers support services that go from as-needed expertise for getting you past challenging IT bottlenecks to comprehensive project management to help you carry out business-critical initiatives.
Progent can help Hialeah, Florida organizations to with any aspect of building a high-functioning work-at-home ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, cybersecurity, backup/restore solutions, and streamlined management.
Network Infrastructure for Teleworkers
Integrating the physical and software infrastructure required to support a remote workforce can be especially challenging if you have to manage a mix of personal hardware such as desktop computers and laptops, Internet routers, and Wi-Fi appliances from different vendors and with a mix of OS software and firmware levels. Progent's experience delivering online help for both legacy as well as current IT products in remote office solutions enables you to make cost-effective use of your existing infrastructure and offers ready access to top-tire consultants for implement necessary updates. Services offered by Progent to help you to implement a high-functioning work-at-home infrastructure include:
- VPN technology makes it possible to create a safe connection for authorized at-home employees to use IT resources located at your company datacenter or in the cloud. Progent's consultants can assist you to deploy and manage VPN access between your teleworkers and your various IT resources by providing remote VPN integration support. For organizations with Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall experts can assist your at-home workers to set up Cisco's AnyConnect client software to provide safe VPN tunneling for a wide selection of devices including Microsoft Windows, macOS, iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) products allow an at-home worker to view and interact with a data center computer's desktop. This technology gives network managers more control over the computing environment of telecommuters and ensures them a consistent and more productive work experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach home networks to the Internet and typically support VPN tunnels, local wireless networks, and firewalls. Progent can provide top-tier remote support for integrating routers from a variety of vendors. See router integration services from Cisco-certified consultants.
- Home Wi-Fi networks, often supporting an entire household and guests, are frequently used by telecommuters to connect to their router for work. This can create throughput as well as cybersecurity problems. Progent can assist businesses to resolve these issues by providing services that include Cisco Aironet integration consulting, Cisco-certified Meraki wireless installation expertise, and Ubiquiti Unifi wireless AP integration assistance.
- Internet access methods affect the performance and reliability of connections between at-home workers and the corporate network. Business-critical applications might require backup Internet access in the event the primary connection breaks. Progent offers guidance for picking ISPs, picking sensible bandwidth and data volume packages, and configuring redundant Internet connections. Refer to Internet access integration services.
VoIP Integration for Remote Workers
Expanding the business PBX environment to accommodate teleworkers is vital to supporting an effective at-home workforce. A variety of cloud-centric digital PBX products are used by small and mid-size businesses to support remote users. Many larger organizations rely on Cisco's modern or older products for IP voice solutions. Progent can assist organizations of any size to design or maintain a remote IP voice service that provides the versatility, convenience and protection needed for telecommuters. Progent's Cisco-certified CCIE Voice experts offer advanced support to assist organizations tune their current Cisco VoIP systems to support an expanding remote workforce.
- Cisco Unified Communications Manager (CUCM) delivers high-end telephony features to devices such as IP phones, media processing platforms, VoIP gateways, and multimedia software used across the network. Unified Communications Manager manages additional combined media services like unified messaging, video conferencing, and customer collaboration networks. For details about Progent's CUCM expertise, refer to Cisco Unified Communications Manager expertise.
- Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by CUCM. Progent can help you to support your existing CallManager environment or migrate efficiently to Cisco's modern IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other early IP voice products, see Cisco CallManager expertise.
- Cisco IP Gateways enable integration with PSTN networks and with users operating outside the corporate perimeter such as telecommuters. Progent offers expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
- Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your wide area network architecture to work with these VoIP solutions and deliver as-needed configuration and troubleshooting expertise.
Voice/Video Conferencing for Teleworkers
A broad range of voice/video conferencing platforms from major technology companies support online meetings, video and voice conferencing, chat, and content sharing for both onsite workers and at-home workers. Many companies use a mix of products to accommodate their different partners and clients. Progent's communications experts can assist your organization to maintain your current voice/video conferencing environment and enhance the engagement of your at-home employees.
- Skype for Business is Microsoft's leading communications product that enables real-time presence, IM, audio and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified specialists who can help you to set up and maintain Skype for Business client software to support your at-home workforce. To learn more about Progent's support services for Skype for Business, visit Skype for Business integration experts.
- FaceTime is Apple's group video phone app for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Later editions of FaceTime support up to 32 simultaneous users for video calls. For details about Progent's consulting services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for most desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex services include sharing granular content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session capture, plus editing and playback for future reference and training. For details about Progent's consulting services for Webex and for additional IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and content with features that include voice/video calling, persistent chat, plus file sharing. For details about Progent's consulting services for Teams and for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these products and help your business to optimize your network architecture to run them.
Microsoft Collaboration Platforms for Remote Workers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 families, offering a rich environment of applications that create a consistent user interface for sharing data and ideas across a corporate network and on a wide selection of endpoints. Progent has provided remote consulting support for SharePoint and Exchange since their initial publication and can assist your company to tune these critical collaboration products to optimize the productivity of your remote workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and integrates with third-party cloud services to provide real-time collaboration and communication. Designed as a replacement for Skype for Business Online, Microsoft Teams can enable chat, video meetings that include screen sharing, phone calls, cloud voicemail, group email, as well as file and application sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly called Azure Active Directory) for delivering its full range of features. For additional information about Progent's support services for Microsoft Teams and Teams Premium, see planning and configuration expertise for Microsoft Teams.
SharePoint uses web sites to promote collaboration and information sharing by providing policy-based delivery of data, workflow, and utilities for looking through enterprise-wide information silos. SharePoint enables you to build secure web portals that allows remote workers to see and edit consolidated corporate intelligence via Intranets (Wikis), Blogs, social sites, and Web Parts. For information about Progent's SharePoint consulting expertise, refer to SharePoint configuration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting expertise, visit deployment consulting services for Exchange.
OneDrive is Microsoft�s collaborative cloud-based storage service, comparable to GoogleDrive. At-home users can save files to the OneDrive service, and co-workers anywhere can share them safely through a web browser. Provided with Microsoft 365, OneDrive enables at-home employees to co-author files. Edits made offline are uploaded when you reconnect to the Internet. To learn about Progent's consulting expertise for Microsoft OneDrive, go to Onedrive configuration consulting.
Cloud Integration Services for Remote Workers
Progent offers advanced remote assistance for enabling organizations to build, maintain and optimize cohesive network models that incorporate physical data centers, remote workers, branches, plus cloud services. Progent can provide expertise for all modes of public cloud service delivery such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help remote workers resolve problems with public cloud access, identity, and security.
Azure is a popular family of public cloud services that allows you to utilize infrastructure, servers, and critical apps running on Microsoft's massive cloud. Azure includes over one hundred services services such as the ability to host Windows and Linux-based VMs, scalable cloud storage, messaging, app development with Visual Studio, and data backup. Progent can assist you to set up VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity management with Azure AD, and design data backup and restore solutions with Azure Backup. Progent's cloud experts can also help you establish protected access to Azure services for at-home workers by configuring and debugging firewalls and VPN IPsec tunnels. For information about Progent's expertise for Azure, go to Azure consulting.
Microsoft 365, previously branded Office 365, is Microsoft's popular suite of business productivity applications and cloud-based services offered on a subscription basis. Microsoft applications and services are provided in a variety of plans designed for users ranging from individuals and households to large corporations. Progent can provide fast and affordable remote contact with consultants knowledgeable about Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android technology. Progent can help you to assess the numerous subscription plans available for Microsoft 365 and deploy 365 apps for your teleworkers in a way that delivers top business value. To learn about Progent's consulting services for Microsoft 365, see Microsoft 365 consulting expertise.
Exchange Online is one of the most widely used cloud-based applications in the Microsoft 365 product line. Microsoft 365 Exchange Online provides the benefits of lower costs for physical infrastructure, easier management, on-demand scaling, high reliability, and additional benefits inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to run seamlessly with local Exchange environments, enabling you to build hybrid networks. Progent's certified Exchange consultants can provide as-needed assistance to get you past tough IT roadblocks and can also provide comprehensive project management outsourcing to make sure your teleworkers have convenient and safe access to your Microsoft 365 Exchange Online environment. For details Progent's support services for Microsoft 365 Exchange Online, go to Microsoft 365 Exchange Online configuration and support expertise.
Amazon Web Services (AWS) is a pioneer in the public cloud computing arena and is the industry's leading provider of cloud-based services. Progent offers rapid and affordable online access to cloud connectivity consultants who can assist your organization to design, deploy, maintain, and debug hybrid information networks that integrate Amazon AWS cloud services with on-premises resources and with other public clouds like Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to help you to build a high-availability network architecture to make sure your employees have a consistent computing environment regardless of whether they are working from your headquarters, a branch office, at home, or on the road. For details about Progent's consulting expertise for Amazon AWS, visit Amazon AWS consulting services.
Google Cloud is a leading suite of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your organization to extend your existing IT resources with the Google Cloud Platform, and Progent's DBA consultants can help you make your critical applications cloud ready so your teleworkers can benefit fully from Google Cloud services. Progent can assist your business to deploy virtual machines on Google Cloud Compute Engine, plan an efficient storage system with Google Cloud Storage, and simplify access control for remote workers with GCP Cloud Identity services. Progent's consultants can also assist you to use GCP's management technology to administer and track your Google Cloud ecosystem. To learn, refer to Google Cloud Platform (GCP) integration expertise.
Help Desk Call Center Support for Teleworkers
A rapid, company-wide changeover to a teleworker business model, which might be motivated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Support Desk services leverage Progent's nationwide team of remote technical support experts combined with enterprise-class trouble ticketing and tracking technology to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC support from service requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or revise their current trouble tickets, enter information, and upload screenshots and relevant files. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve complex problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Call Desk Augmentation Service allows your company to supplement your current Call Center staff by splitting responsibilities for Help Desk Call Center support services seamlessly between your regular IT support staff and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service uses a collective support solution based on the leading professional services automation platform for handling help requests and ticketing, assigning ownership, monitoring progress, and producing reports. To find out how Progent's Support Desk Augmentation Services can help your company to provide best-in-class technical support to your teleworkers, visit Progent's Call Desk augmentation Services.
Security for Teleworkers
At-home workers commonly use their personal computers and often work in an unsecured physical environment. This situation multiplies their vulnerability to cyber threats and calls for careful deployment of firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, thorough user education, and the creation of policies based on leading practices. Progent's seasoned roster of IT security solutions experts can help you to plan, implement and manage an effective security solution that guards critical information resources in environments that include an at-home workforce.
Firewalls allow you to create a network environment that can be safely utilized by local users as well as by at-home workers, mobile employees, vendors, clients, and the public. Modern firewall devices permit you to assign and control appropriate access rights to various groups of users and to scale your IT network and modify your cybersecurity posture as your company evolves and as cyber threats grow more complex. Progent works with both current and older security devices from all major manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To learn more about Progent's firewall configuration expertise, go to firewall integration and support expertise.
Online Endpoint Security Monitoring makes it easy to watch over the various devices used by an at-home workforce and either block or identify and respond to the latest threats such as ransomware. With ProSight Active Security Monitoring services, a small-footprint software agent is installed on each protected endpoint device, monitoring all activity and using state-of-the-art machine learning and full execution context from SentinelOne to identify new attacks on arrival. When an attack is spotted, ProSight Active Security Monitoring immediately isolates the targeted endpoint from the corporate network to contain the malware. Since the ProSight ASM agent is self-contained, endpoints remain protected even if they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To find out more about ProSight ASM, visit remote endpoint monitoring for telecommuters.
Progent's Duo MFA Services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected application and give your password you are asked to verify your identity via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be utilized for this second form of authentication including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate several verification devices. To learn more about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication services for telecommuters.
Security Audits can evaluate the exposure of your information system to all classes of external and internal security threats for a network that includes telecommuters. Progent can deploy online, automated cybersecurity analysis software for rapidly and economically detecting a broad range of security gaps that can be found via the Internet. Progent's security audit experts, which can be managed by data security professionals with top certifications such as CISM, CISSP, and GIAC, can assist your company to evaluate your processes and governance policies and assess your IT architecture to allow you to design top-level security for your telecommuters.
Horizon3.ai's NodeZero Pentest Platform is a cutting-edge penetration test (pentest) product family that can deliver automated threat assessment of your work-from-home connectivity solution and your internal and perimeter networks so you can uncover, rank, remediate, and confirm cybersecurity weaknesses before threat actors can take advantage of them. Progent can assist you to deploy NodeZero to perform thorough penetration tests of your network perimeter and your internal network in order to determine your current security posture. Progent can also assist you to harden your network security and can help you to plan and implement a cohesive cybersecurity ecosystem that simplifies management and delivers optimum cyber defense for on-premises, cloud-based, remote, and perimeter IT resources. To find out more details about Progent's vulnerability assessment solutions based on on NodeZero's pentest products, visit Consulting Services for NodeZero's Penetration Test Platform.
Download White Paper: Securing a Work-From-Home (WFH) Environment
To read or download a white paper describing key areas to concentrate on for protecting an IT environment that supports work-from-home staff, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Remote Workers
Data Protection involves backing up and recovering critical data in order to avoid data loss and reduce restoration time in the event of storage system failures due to equipment issues, software hiccups, user error, malware, or any other reason. Dependable data protection solutions can be particularly difficult to architect and manage in hybrid environments that combine private data centers, public clouds, and an at-home workforce.
- Backup/Restore solutions for an at-home workforce must address diverse types of personally owned endpoints. Progent offers quick remote access to consultants knowledgeable about a wide array of products for protection Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as laptops, iPads and handhelds. Leading backup/restore solutions maintained by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up data distributed across a hybrid network, Progent offers ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud-based storage and features fine-grained restore and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) strategies commonly envision circumstances that call for a temporary changeover to an at-home workforce. Progent's senior disaster recovery planning consultants and business continuity consultants can help your company to produce, document and test a DR/BC plan that addresses the logistics of switching to telecommuting.
Unified Management for Teleworkers
Microsoft has renamed and rebundled its endpoint management products under the title Microsoft Endpoint Manager, which includes Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing onsite endpoints. Endpoint Manager offers a centralized environment for safeguarding critical information by controlling on-premises, mobile, and home-based endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud service for managing and protecting remote devices and software. Managed endpoint devices can be personally owned or company owned. IT administrators managing the endpoint devices of telecommuters can use Intune to deploy and authenticate applications on devices, push patches and certificates, configure rules for accessing information and networks, manage passwords, establish VPN connections, control how teleworkers share data, set up threat protection, ensure security compliance, and erase sensitive information from lost, stolen or decommissioned devices. Microsoft Intune works with iOS/iPadOS, Google Android, Windows, and macOS devices. To find out about Microsoft Intune and how Progent can assist your company to use Microsoft's Endpoint Management to manage the endpoint computers of your telecommuters, refer to Intune remote endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management product that helps network managers to keep offsite endpoints current and secure. Workspace ONE uses VMware AirWatch for centralized endpoint management combined with VMware's Horizon virtual application delivery platform for authorization control, application management, and setup management of endpoints. Workspace ONE operates with devices based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment through a one-time purchase. Key features of Workspace ONE include rapid remote provisioning of out-of-the-box notebooks, quick onboarding of new users, policy set up and enforcement for all classes of devices, unifies management reporting and analytics, email encryption, and integration with Microsoft apps and cloud-based services. For details about Progent's expertise for VMware Workspace ONE, go to VMware Workspace ONE mobile device management consultants.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Hialeah, Florida organization, phone
An index of content::
Remote Troubleshooting SCVMM 2012 Live Migration
Computer Consultants SCVMM Migration
Progent can help businesses of any size to adhere to leading practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage, and library resources; plan, deploy, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive reporting. Progent can help your business to migrate from a legacy edition of System Center Virtual Machine Manager or from another virtualization management system, and Progent can assist you to optimize and repair your existing SCVMM ecosystem so you get the highest possible business value.
Computer Networking Microsoft Partner
Computer Support Consultant Microsoft Certified
Progent is a Microsoft Certified Partner and has earned accredited competencies that include Information Worker Solutions. Microsoft Certified Partners are the elite organizations who receive the top customer endorsement and enjoy the closest operational relationship with Microsoft. The understanding, skills, and commitment needed to earn the level of Microsoft Certified Partner pays dividends to Progent's customers by allowing Progent to provide your business more complete technical solutions for your information system.
Wireless Link On-site Technical Support
Wireless Support
Progent's wireless consultants can help small organizations plan, choose, test, install and support secure building-to-building wireless bridges that integrate transparently into your IT network while providing a level of security that equals or excels wireline interfaces. Progent provides experience in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and other small business wireless vendors and can show you how to identify and install the wireless connectivity solutions that fit best with your company needs.
ProSight ESP Endpoint Protection Services Network Consultants
ProSight Virtual Machine Security Consulting
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware.
Windows 11 Pilot Testing Computer Engineer
Windows 11 Migration Computer Network Consulting company
Progent's Microsoft-certified Windows 11 consulting experts can provide an array of services to support Windows 11 such as cloud and hybrid integration, mobile device management, at-home workforce connectivity, data and identity security, centralized deployment, and Help Desk support services.
Cisco Certified Expert Helpdesk Sharing Integration Support
Shared Service Desk Professionals
Progent's Standard Help Desk Services provide a comprehensive solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Support services are offered at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve the most problems.
WannaCry ransomware protection and recovery Consulting Services
Consultants Ransomware Rollback
ProSight Active Security Monitoring (ASM) utilizes cutting edge behavior-based analysis tools from SentinelOne to guard endpoint devices as well as servers and VMs against known as well as zero-day ransomware crypto-worms such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
Small Business Managed Services Specialist
Technology Professional Network Infrastructure Monitoring
Progent's ProSight portfolio of managed IT services are intended to offer businesses who maintain small internal IT administration and support teams with low-cost help from world-class management platforms and consulting expertise. Benefits of the ProSight line of managed IT services include flat-rate IT management costs, smart automation of routine management tasks, continual absorption of the latest technology, graceful transition from older technology to up-to-date solutions, improved fit between information technology with business goals, guidance from seasoned network consultants, and allowing management to focus on business issues instead of fast-evolving computer technology.
Automatic Failover Technology Consulting
Integration Support Automatic Fail-over
Progent's Cisco-certified network experts can help you build an economical, 24x7 Internet configuration solution that can achieve 24x7 Internet access through a broad range of fault tolerant Internet network products and services including non-stop BGP, transparent fail-over, and multiple Internet Service Providers. Progent offers CCIE professionals to help you utilize the latest techniques for fault tolerant Internet access to implement a cost-effective, completely redundant Internet interface with automatic failover and other features to deliver zero-downtime Internet availability.
24x7x365 Multi-factor Authentication Consulting
Zero Trust Security Remote Support Services
Progent's Duo service plans utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Android, and other out-of-band devices.
Egregor ransomware recovery Consultants
Hermes ransomware recovery Consultant Services
Progent's seasoned ransomware recovery consultants can help you to rebuild a network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
Windows Server 2019 Windows Admin Center Support
Immediate Windows Server 2019 Windows Admin Center Consulting Services
Progent's certified Windows Server 2019 experts can assist your organization to design and implement a cost-effective migration to Windows Server 2019 using your current system architecture or a cloud-based or hybrid deployment model. Microsoft Windows Server 2019 delivers major improvements in scale, performance, manageability, virtualization, cybersecurity, hybrid local/cloud integration, availability, and Linux support.
ProSight Private Cloud Hosting Services Consultant Services
ProSight Private Cloud Services Services
Progent's ProSight Virtual Hosting and Management service provides complete hosting of a small or mid-size company's production servers in a solution that delivers the highest degree of availability and scalability and is also easy to migrate to another host. ProSight Virtual Hosting services are based upon mature virtualization architectures that enable small and midsize businesses with mixed- platform environments to save significantly on the expense of capital investments, system maintenance, and network management while benefiting from enterprise-class fault tolerance and an unmatched degree of vendor independence.
Capacity Planning Test Lab Consulting
System Testing Consultant Services
Progent's Test and Training Lab at the QTS (formerly Herakles) Colocation Center can be used for piloting mission-critical applications, developing cost-effective system upgrade methodologies, evaluating and tuning performance, planning or validating business continuity solutions, resolving compatibility problems, and establishing training environments for new technologies. For Progent clients who lack sufficient in-house resources to configure effective pilot systems, the lab reduces capital costs and technical risk while keeping critical IT initiatives on schedule.
Windows and UNIX Engineers
Online Support Windows and Solaris
If your business operates a UNIX or Linux network or a mixed-platform network, Progent's CISA and CISSP-certified consultants can help your entire organization in a broad range of security areas such as security management practices, security design and strategies, access management systems and methodology, applications development security, business processes security, physical security, communications, infrastructure and web security, and business continuity preparedness. CISM, CISSP and ISSAP define the core skills and international standards of performance that information security professionals are expected to possess. These accreditations provide executive management the confidence that consultants who have achieved their CISA or CISM certification have demonstrated the experience and theory to deliver world-class security support and engineering help.
Entourage and Exchange Help and Support
Emergency Mac unified messaging Support Outsourcing
Microsoft Exchange and Macintosh computers can work together efficiently. Progent's Apple and Microsoft certified consultants can show you how to set up Microsoft Entourage and Microsoft Exchange Server so your Mac users are able to work closely with teammates who run Microsoft Outlook. With Microsoft Exchange and Entourage 2008 for Mac, Exchange and Mac systems can coexist, enabling Mac users to get and transmit messages, search the Exchange global address list, copy addresses, sync up calendars, and invite people to conferences with your Microsoft Exchange account. Progent will verify that your Microsoft Server is appropriately configured and that LDAP and Outlook Web connectivity are enabled. Progent also offers specialized onsite Entourage training.
Local Government Exchange Consultant Services
Consultant Services School District Exchange
Progent has extensive experience delivering a broad range of online IT support and urgent troubleshooting services to local governments and schools across the U.S. Progent is one of the industry's pioneers in delivering expert remote IT consulting and has provided IT solutions to organizations in all 50 states. Remote support saves travel costs and solves issues more quickly than on-premises service calls.
Cisco Access Point Designers
IT Management Cisco Firewall
Progent's CCIE-certified networking consultants have extensive experience helping Internet Service Providers to architect, implement, administer, tune, and debug high-availability, scalable connectivity solutions suitable for public networks.
Branch Office Engineer
Branch Offices Network Engineer
Years of background delivering Microsoft expertise and Cisco technology consulting has allowed Progent to build an unmatched capability for serving branch offices that require IT service with the flexibility associated with with small companies but which includes professional communications, complete documentation, and adherence to corporate IT protocols. If your corporation maintains a branch office located anywhere in or any area served by Progent's consultants, Progent can offer a wide array of on-premises and remote network consulting services and network design expertise.
Cisco EWC for Catalyst 9100 AP IT Services
Network Consultant Catalyst 9166 Access Point
Progent's Cisco Catalyst 802.11ax Wi-Fi 6 Wireless Access Point consultants can provide economical online and onsite support for Catalyst next-generation Wi-Fi 6 wireless APs.
SCCM 2012 Asset Management Network Consultants
SCCM 2012 Upgrade Computer Consultant
Progent's Microsoft-certified consultants can assist your business to prepare for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade efficiently to Configuration Manager 2012 from an older device management solution or assist you to enhance your current SCCM 2012 ecosystem to support your changing IT requirements. Also, Progent can help you to create an infrastructure that extracts the most value from SCCM 2012 by providing expertise with related Microsoft platforms including ADDS, Microsoft SQL SSRS, and Internet Information Services.
DoubleTake Carbonite Software Backup Integration Services
Double-Take Software Backup Technical Consultant
DoubleTake/Carbonite Software offers a family of products intended to provide small businesses a range of affordable solutions for replicating and recovering business-critical workloads such as Microsoft Exchange, SQL Server, Blackberry, and Microsoft Office SharePoint. Progent's disaster recovery planning experts have in-depth experience integrating DoubleTake/Carbonite technology into small company IT systems to achieve a high state of availability and business continuity capability at a budget-friendly price.
UNIX Information Technology Outsourcing Company
Linux Professionals
Progent's UNIX platform support services provide small companies and developers assistance with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent can give your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad range of experience offers you a convenient single consulting firm to help you create and maintain a secure and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, AIX, HP-UX, BSD, SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat, SuSE Linux, Debian-GNU and Slackware.
Communications device patch management Professionals
Professionals Router patch management
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Top Quality Cisco Expert High-Availability Systems Online Consulting
Microsoft Expert High Availability Networks Remote Technical Support
Progent's high availability system consultants provide non-stop computing consulting, disaster recovery planning, system load balancing, 24x7 interoffice connectivity, fault-tolerant Internet architecture design, non-stop data center support, and other 24x7 operations services to help your small business configure a non-stop environment for line-of-business applications. Progent has the knowledge and experience to develop affordable, high-availability systems by utilizing the expanding suite of Microsoft Windows Cluster servers such as Windows Cluster Server 2003, Microsoft SQL Cluster Server, and Microsoft Exchange Cluster Server. Progent's Microsoft and Cisco certified consultants can show you how to you design a high-availability mutli-location network with a completely redundant Internet connection and intelligent system load balancing.
NetApp MetroCluster and FlexPod Technology Professional
Engineer NetApp MetroCluster Synchronous Replication
Progent offers enterprise clients the help of a NetApp-certified consultant for remote or on-premises support for NetApp's complete portfolio of SAN storage products including ONTAP data management, MetroCluster, FlexPod private cloud architecture, SnapMirror data replication, SnapVault and OSSV continuous D2D backup, Virtual Storage Console for VMware, MultiStore for storage partitioning, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Components of NetApp SAN storage technology supported by Progent include system dsign, hybrid-cloud deployment, virtualization, migrations, non-disruptive patching, system management, security and compliance, high availability, and troubleshooting. Progent can provide Level 3 support to help you to take care of issues with NetApp SAN environments efficiently based on leading practices.
CISSP Certified Security Systems Engineer Specialist
CISSP-ISSEP Security Technology Professional
Progent's CISSP-certified cybersecurity consultants can help organizations of all sizes with any aspect of IT security. Progent can implement efficient security systems that protect a small office against modern malware attacks or Progent can design, configure, and monitor an end-to-end security strategy for hybrid enterprise networks that accommodate onsite, remote, and mobile users accessing IT resources spread over multiple physical sites and various clouds.
Knowledge Transfer Server
Network Training
Progent practices information transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has little competition. Mid-size businesses who work with familiar independent consultants or who employ in-house support personnel benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, secure, and efficient.
Support and Integration Microsoft SQL Server 2008
MS SQL Server 2008 On-site Technical Support
SQL Server 2008 offers powerful, standardized tools to IT professionals and information workers, reducing the difficulty of creating, integrating, managing, and accessing company data and analytical applications in environments ranging from mobile devices to corporate information systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2008 require a network consulting firm with hands-on expertise and wide knowledge in designing and deploying information-based, comprehensive business technology solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft integration, ensures you success in planning, deploying and supporting Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET environment.
Power View Network Consulting
Power View Consultant
Progent offers the support of Microsoft-certified engineers as well as experienced database application programmers, database administrators, project management experts, network infrastructure engineers, disaster recovery/business continuity specialists, and data security consultants to assist your business to evaluate the likely advantages of SQL Server 2012 for your organization, install test systems at your site or at Progent's test lab, plan and execute out a smooth transition to SQL Server 2012 from previous releases of SQL Server or from legacy RDBMS platforms, and configure an efficient and secure IT infrastructure that helps you realize the full strategic benefit of SQL Server 2012.
Computer Engineer ProSight Reporting ConnectWise Automate
ProSight Reporting SentinelOne Remote Network Monitoring Support and Integration
ProSight Reporting is a growing line of in-depth reporting tools created to work with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Windows Server 2008 Technical Support
Windows Server 2022 Consultants
The complexity and connectivity demands of Microsoft Windows Servers calls for a network consulting team with hands-on expertise and broad knowledge in designing and building cohesive, comprehensive business technology solutions. The background of Progent's Microsoft-certified experts, which averages over 10 years working with Microsoft technology, assures you success deploying Windows Server 2008 and Windows Server 2003 to align optimally with your strategic goals. Progent's consulting services can help you with planning, installing, managing, and troubleshooting Windows Server solutions that increase the business value of your computer system. Progent's consultants can help you with Windows 2008 R2 Server, Windows 2003 Server, Microsoft Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows XP and other clients.
Microsoft Exchange 2016 Security Consulting Group
Urgent Installation support Virus Protection
Progent's Microsoft-certified professionals average more than 10 years of experience delivering email solutions for customers that range from small businesses to global corporations. Progent provides economical support for all editions of Microsoft Exchange Server to strengthen email and virus security, design high availability email systems, and facilitate remote and wireless email connectivity. Progent's Microsoft Exchange consulting services can help you in designing and implementing a migration from a legacy SMPT server or unsupported Microsoft Email software such as Microsoft Exchange 2003 to Microsoft Exchange Server 2019. Progent offers support for Windows 10 and Windows 11 clients using Outlook and can help you configure Microsoft Outlook Web App (OWA) for all major browsers. For email virus defense, spam filtering and outbound data leak prevention, Progent offers Email Guard security services.
Server patch management Consultants
Specialists Network infrastructure patch management
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After Hours Project Pilots Professional
Project Implementation Consulting Services
For enterprise project management support, Progent can provide the services of senior IT experts with years of background in IT management, program development, and business process engineering for organizations from Big 4 companies to dot-com startups to government agencies. These proven IT managers offer project management expertise to assist enterprise customers follow best practices to ensure that development or deployment projects are completed on schedule and on budget.
Technology Professional Private Clouds for Small Businesses
Private Cloud Integration Technology Professional
Progent's Private Cloud Hosting and Management outsourcing provides complete hosting of a small company's servers in an environment that delivers the highest degree of dependability and expandability and is in addition easy to move to any data center. Progent's Private Cloud Hosting options are built upon proven virtualization technologies that allow small and midsize businesses with multi- platform IT systems to save significantly on the expense of capital investments, infrastructure support, and IT administration while achieving enterprise-class reliability and an unprecedented level of vendor independence.
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