Enlarging your at-home workforce may have a major effect on network architecture, security/compliance, and company processes. Progent has 20 years of background helping SMBs to plan, configure, manage, optimize, and debug IT networks that incorporate work-from-home employees. Progent can assist your Hialeah company to pick the appropriate technologies and adhere to leading practices in building and operating a secure virtual ecosystem for teleworkers that promotes teamwork and delivers maximum value. Progent offers support services that go from on demand expertise for getting you over challenging technical bottlenecks to full project management to help you carry out business-critical initiatives.

Progent can assist Hialeah, Florida companies to succeed with any aspect of building a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, endpoint security, data protection solutions, and unified management.

Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure needed to support an at-home workforce can be particularly complicated if you have to manage a mix of worker-owned equipment like desktop computers and notebooks, Internet routers, and Wi-Fi appliances from different manufacturers and with a variety of operating systems and firmware levels. Progent's background providing remote support for both outdated and current technologies in remote office venues allows you to make efficient use of your existing network infrastructure and offers fast access to top-tire consultants for implement necessary upgrades. Services available from Progent to assist your company to create a productive work-at-home infrastructure include:

  • Virtual Private Network (VPN) connectivity allows you to create a safe connection for authenticated remote employees to access IT resources located at your company data center or in the cloud. Progent can help you to deploy and manage VPN access between your at-home workforce and your various IT resources by providing remote VPN integration support. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA experts can help your remote workers to set up Cisco's AnyConnect client software to provide safe VPN connections for a wide range of devices including Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) products enable an at-home worker to see and interact with a remote PC's desktop. This provides network managers substantial control over the computing environment of telecommuters and ensures them a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach home networks to the Internet and support VPN connections, home wireless connectivity, and firewall services. Progent offers expert remote support for configuring home routers from a range of vendors. See router configuration support from Cisco-certified consultants.
  • Home Wireless networks, often shared by families and visitors, are frequently utilized by telecommuters to connect to their router for work. This can create performance and security issues. Progent can assist businesses to mitigate these issues by delivering expertise that include Cisco Aironet integration expertise, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti Unifi wireless AP integration assistance.
  • Internet access solutions impact the performance and reliability of connections between telecommuters and the company network. Line-of-business processes might require redundant Internet connections in case the normal connection breaks. Progent can provide expertise for selecting service providers, selecting sensible service packages, and integrating high-availability Internet access. Refer to Internet connectivity integration services.

IP Voice Integration for At-Home Workers
Expanding the corporate PBX system to include telecommuters is critical to maintaining a productive work-at-home solution. A variety of cloud-centric VoIP products are used by SMBs to server teleworkers. Many enterprises rely on Cisco's current or older products for IP voice solutions. Progent can help businesses of any size to plan or maintain a remote IP voice service that delivers the versatility, transparency and protection needed for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to assist organizations tune their existing Cisco VoIP environments to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise IP telephony features to devices like VoIP phones, media processing platforms, Voice over IP gateways, and multimedia applications deployed across the network. Unified Communications Manager manages other mixed media services such as messaging, video conferencing, and team interaction networks. For more information about Progent's Unified Communications Manager support, see CUCM consulting services.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by CUCM. Progent can help you to support your current CallManager environment or upgrade smoothly to Cisco's modern IP telephony solutions. To learn about Progent's expertise for Cisco CallManager and Cisco's other early VoIP platforms, see Cisco CallManager consulting.
  • Cisco IP Gateways provide connectivity with public telephony networks and with clients working beyond the corporate perimeter such as at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your WAN architecture to support these solutions and provide online integration and troubleshooting services.

Video Conferencing for At-Home Workers
A wide selection of video conferencing products from major vendors support online discussions, video and voice conferencing, chat sessions, and content sharing for both onsite users and telecommuters. Many companies utilize a mix of conferencing products to meet the needs of their various partners and customers. Progent can help your organization to manage your current conferencing ecosystem and enhance the productivity of your remote employees.

  • Skype for Business is Microsoft's popular communications product that enables presence, IM, audio and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified consultants who can help you to configure and maintain Skype for Business clients to support your at-home workforce. For details about Progent's support expertise for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's group video phone app for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Current versions of FaceTime allow up to 32 simultaneous users for video sessions. To learn more about Progent's consulting services for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex services include sharing discrete content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus revision and playback for future reference. For details about Progent's consulting services for Cisco Webex as well as for additional IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with features such as voice/video calling, persistent chat, plus data sharing. To learn more about Progent's support services for Microsoft Teams and for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging expertise for these products and help your business to optimize your WAN infrastructure to run them.

Microsoft Integrated Collaboration Platforms for At-Home Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office and Microsoft 365 families, offering a powerful ecosystem of applications that create a cohesive user experience for exchanging information across multiple sites and on a broad selection of endpoints. Progent has provided online consulting support for Microsoft SharePoint and Exchange Server since their first releases and can help your company to configure these flagship collaboration platforms to optimize the effectiveness of your remote workforce.

SharePoint Server Configuration Experts for Remote WorkersSharePoint utilizes web entities to allow collaboration and information delivery by offering policy-based delivery of content, workflow, and tools for searching through company-wide information silos. SharePoint allows you to build secure portals that enables remote workers to see and edit aggregated corporate intelligence by means of Wikis, Blogs, social networking sites, and Web Parts (Widgets). To learn about Progent's SharePoint expertise, go to SharePoint configuration and development expertise.

Exchange Integration Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange support services, see integration consulting for Microsoft Exchange Server.

Onedrive Configuration Experts for At-Home WorkersOneDrive is Microsoft's shared cloud-based storage service, similar to GoogleDrive. Remote users can save files to OneDrive, and co-workers anywhere can share them safely through a browser. Provided with Office and Microsoft 365, OneDrive allows home employees to co-edit files. Edits made offline are automatically synced when you go back online. To find out about Progent's consulting services for OneDrive, go to Onedrive configuration consulting.

Public Cloud Integration Services for Remote Workers
Progent can provide affordable remote assistance for helping businesses to build, maintain and troubleshoot cohesive network architectures that incorporate internal data centers, telecommuters, branches, plus cloud resources. Progent offers top-tier consultant for all types of cloud service such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help teleworkers fix issues with cloud connectivity, authentication, and cybersecurity.

Microsoft Azure Integration Services for TelecommutersAzure is a popular platform for cloud services that allows you to utilize IT infrastructure, virtual servers, and critical applications running on Microsoft's massive cloud. Microsoft Azure includes over 100 cloud-based services including the ability to host Windows and Linux-powered VMs, scalable cloud storage, messaging, app development with Visual Studio, and data backup. Progent can assist your organization to set up VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity management with Azure Active Directory, and plan data backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to establish secure access to Azure services for at-home workers by setting up and troubleshooting firewall appliances and VPN IPsec tunnels. To find out about Progent's consulting expertise for Microsoft Azure, refer to Microsoft Azure consulting.

Microsoft 365 Integration for TelecommutersMicrosoft 365, formerly branded Office 365, is Microsoft's growing family of business productivity applications and cloud-based services offered on a subscription basis. Office apps and services are provided in a selection of bundles intended for users ranging from individuals and small offices to major enterprises. Progent offers fast and easy remote access to experts knowledgeable about Microsoft 365-compatible endpoints based on Windows, Mac, iOS, and Google Android operating systems. Progent can help you to assess the numerous subscription plans offered with Microsoft 365 and deploy 365 applications for your at-home workers to achieve top business value. For details about Progent's consulting services for Microsoft 365, refer to Microsoft 365 consulting support.

Exchange Online Integration for TeleworkersExchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product suite. Exchange Online offers the advantages of lower spending for physical infrastructure, simplified management, on-demand scaling, high reliability, and additional advantages inherent with public clouds. Microsoft has designed Microsoft 365 Exchange Online to run smoothly with on-premises deployments of Exchange, enabling you to build hybrid cloud/onsite information systems. Progent's certified Exchange experts can provide as-needed help to guide you through tough technical bottlenecks and can also provide comprehensive project management outsourcing to ensure your remote workers have convenient and safe access to your Exchange Online environment. For information Progent's expertise for Exchange Online, refer to Exchange Online integration and support consulting.

Amazon AWS Integration for TeleworkersAmazon Web Services (AWS) is a pioneer in the public cloud computing arena and is the world's leading provider of cloud services. Progent offers quick and affordable online access to cloud integration consultants who can assist your organization to design, deploy, maintain, and debug hybrid IT networks that integrate Amazon AWS cloud services with local resources and with other public clouds such as Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to assist you to build a high-uptime network model to make sure your employees have a consistent computing experience whether they are working from your headquarters, a remote branch, from home, or on the move. For details about Progent's consulting expertise for Amazon AWS, visit Amazon AWS consulting services.

Google Cloud Integration for TelecommutersGoogle Cloud is a popular set of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to scale your existing IT resources with the Google Cloud Platform, and Progent's database consultants can help you make your key applications cloud friendly so your telecommuters can benefit fully from Google Cloud services. Progent's consultants can help you to deploy virtual machines on Google Cloud Compute Engine, design a cost-effective storage system with GCP Storage, and streamline identity management for at-home workers with Google Cloud Identity. Progent's experts can also assist your business to utilize GCP's unified management technology to control and track your Google Cloud ecosystem. For information, see Google Cloud Platform integration expertise.

Help Desk Services for At-Home Workers
A sudden, organization-wide changeover to a from-home business model, which might be motivated by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing in-house Support Desk. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services leverage Progent's nationwide network of online IT support specialists combined with world-class trouble ticketing and follow-up software to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from help requests through trouble ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows telecommuters to track or update the status of their current tickets, add details, and upload screen captures and attachments. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to deal with complex issues. For more information, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Augmentation Service enables your company to expand your existing Help Desk Call Center organization by sharing delivery of Help Desk support services seamlessly between your regular IT support staff and Progent's extensive pool of PC support engineers and subject matter experts. Progent's shared Help Desk Call Center service uses a collective support solution utilizing the number one professional services automation tool for handling help requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your company to provide best-in-class IT support to your at-home workforce, go to Progent's Support Desk supplementation Services.

Cybersecurity for At-Home Workers
Work-from-Home workers typically use their personal devices and often work in an unsecured physical space. This increases their vulnerability to malware attacks and requires judicious configuration of corporate firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, intensive end-user education, and the development of policies based on best practices. Progent's veteran group of cybersecurity solutions consultants can help your business to plan, configure and maintain a compliant security solution that protects vital IT resources in environments that incorporate telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to create a network environment that can be safely accessed by on-premises users and by teleworkers, mobile users, vendors, clients, and the public. Next-generation firewall devices allow you to assign and manage appropriate access rights to different groups of users and to scale your network and adjust your security as your company evolves and as network attacks become increasingly complex. Progent supports both current and legacy security appliances from all major manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall configuration services, go to firewall support services.

Remote Endpoint Monitoring and Management for TeleworkersRemote Endpoint Security Monitoring makes it easy to track the various devices utilized by an at-home workforce and either block or identify and respond to the latest cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight software agent is installed on each secured endpoint device, watching all activity and using state-of-the-art AI technology from SentinelOne to detect new attacks at inception. When an attack is spotted, ProSight Active Security Monitoring instantly isolates the impacted endpoint from the network to contain the threat. Since the ProSight Active Security Monitoring agent is autonomous, endpoint devices remain protected even if they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight ASM, refer to remote endpoint monitoring for an at-home workforce.

Two-factor Authentication (2FA) Services for Remote WorkersProgent's Duo MFA Managed Services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity verification with Apple iOS, Google Android, and other personal devices. With 2FA, when you log into a protected application and give your password you are asked to confirm your identity via a device that only you have and that uses a different ("out-of-band") network channel. A broad selection of devices can be utilized as this added means of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You can designate multiple verification devices. To find out more about Duo identity validation services, refer to Duo MFA two-factor authentication (2FA) services for teleworkers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the exposure of your information system to all classes of external and local security attacks for a network that includes at-home workers. Progent can deploy remote, automated cybersecurity inventory scanning for rapidly and economically uncovering a wide variety of security holes that can be found via the Internet. Progent's security audit experts, which can be provided by data security professionals with top credentials such as CISA, ISSAP, and GIAC, can help your company to evaluate your processes and policies and review your WAN infrastructure to allow you to implement top-level protection for your an at-home workforce.

NodeZero Pentetration Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero PEN Testing Platform is a breakthrough penetration test (pentest) product family that can deliver automated testing of your work-from-home environment and your internal and perimeter networks to help you identify, prioritize, remediate, and confirm security vulnerabilities before threat actors can take advantage of them. Progent can assist you to deploy NodeZero to perform thorough pentests of your network perimeter and your internal IT infrastructure so you can evaluate your present security profile. Progent can also help you to harden your network security and can help you to plan and deploy a unified cybersecurity strategy that streamlines management and provides optimum protection for on-prem, multi-cloud, remote, and perimeter IT assets. To find out additional details about Progent's threat analysis services based on on NodeZero's pentest products, visit Consulting Support for NodeZero's Pentest Products.

Download White Paper: Protecting a Work-From-Home Environment
To read or download a white paper describing critical things to focus on for securing a network that incorporates telecommuters, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Teleworkers
Data Protection covers backing up and recovering vital data in order to prevent data loss and minimize recovery time and effort in the event of storage failures resulting from equipment breakdowns, software glitches, operator mistakes, malware, or other causes. Reliable data protection strategies can be particularly challenging to design and manage in hybrid environments that incorporate in-house data centers, cloud resources, and an at-home workforce.

  • Backup/Recovery solutions for remote workers must cover diverse kinds of user-owned endpoints. Progent can provide quick online help from experts knowledgeable about a broad array of platforms for protection Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as notebooks, iOS and Android tablets and smartphones. Leading backup/restore products maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources spread throughout a wide area network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery service that utilizes cloud storage and features fine-grained restore and centralized management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) strategies commonly envision scenarios that call for a quick switch to an at-home workforce. Progent's senior disaster recovery preparedness experts and business continuity specialists can assist your business to produce, document and validate a DR/BC plan that addresses the logistics of moving to telecommuting.

Unified Management for Teleworkers
Microsoft has rebranded and reshuffled its endpoint management platforms under the name Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing on-premises endpoints. Endpoint Manager offers a unified solution for safeguarding critical data by controlling local, mobile, and at-home endpoint devices.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting remote computers and applications. Remote endpoint computers can be user owned or business owned. IT administrators managing the enrolled endpoint computers of at-home workers can use Intune to provision and authenticate apps on managed devices, push patches and certificates, set up rules for permission to access information and resources, set passwords, create VPN tunnels, control how teleworkers share information, set up threat protection, verify security compliance, and delete sensitive data from missing, stolen or deactivated devices. Microsoft Intune works with iOS, Android, Windows, and macOS/OS X computers. To find out about Intune and to find out how Progent can help your company to use Microsoft's Endpoint Management to manage the endpoint computers of your telecommuters, visit Intune remote device management consultants.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management (MDM) platform that helps network administrators to keep off-premises endpoint devices current and secure. Workspace ONE uses VMware AirWatch for centralized endpoint administration along with VMware's Horizon virtual software delivery platform for access control, app management, and setup management of endpoint computers. Workspace ONE operates with endpoints powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises product through a one-time purchase. Top features of Workspace ONE include rapid over-the-air provisioning of out-of-the-box laptops, immediate onboarding of new users, policy set up and enforcement for all categories of devices, unifies management reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud-based services. To learn about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE mobile endpoint management consultants.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing a productive work-from-home environment for your Hialeah, Florida company, phone 1-800-993-9400 or refer to Contact Progent.