Besides offering fast access to guidance from high-level IT professionals and subject matter experts (SMEs) to assist Hialeah, Florida companies with specific IT issues or longer-term projects, Progent offers temporary staffing to deliver more broadly defined services such as desktop support, network administration, and Help Desk call center response. On-demand staffing makes it possible for businesses to respond to anticipated or unexpected surges in demand for IT personnel, which may result from scenarios like mergers and acquisitions, site relocation, platform upgrades, business process changes like work-from-home, disaster recovery, busy seasons, or regulatory mandates. Short-term IT staff augmentation can also fill gaps left by the loss of full-time IT personnel due to scheduled vacations, health issues, resignation, or other reasons.

Advantages of Progent's Temporary Staff Augmentation Program
Progent's temporary staffing services give organizations the versatility to respond to increases in requirements for IT services without dealing with the expense and hassle associated with identifying and recruiting professional technical help and without the risk of increasing your permanent staff size.

Important features of Progent's temporary staff augmentation services include:

  • Fast availability of seasoned network professionals
  • Easy engagement, termination, and re-engagement of services
  • Transparent augmentation of your in-house network support staff
  • Comprehensive documentation of all services performed
  • Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled promptly
  • Strong relationship with a top-level, full-spectrum source for IT expertise
Progent's Shared Help Desk Call Center Program
Progent's shared Call Center service is a proven on-going staff expansion alternative that allows IT groups to share the responsibilities of Call Center support seamlessly between their internal IT personnel and Progent's extensive pool of IT support experts. Acting as a seamless supplement of your in-house Help Desk, Progent's shared Call Center service is a collaborative service solution powered by the leading group professional services platform for managing, service requests, ticketing, assigning ownership, tracking responses, and producing documentation.

Why Choose Progent?
Progent has 20 years of experience delivering remote and onsite network expertise for businesses of all sizes throughout the U.S. Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including CISSP, CISA, and GIAC. Learn more about Progent's industry certifications.

Progent's Areas of Expertise for Hialeah, Florida Organizations
Progent's nationwide team of certified consultants and technical experts can provide Hialeah, Florida organizations a wide range of online consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service providers include:

Contact Progent for Temporary Staffing Services for Hialeah, Florida Businesses
To find out more about Progent's short-term staff augmentation services for Hialeah, Florida businesses, call 800-993-9400 or visit Contact Progent.