Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. Because of this, ransomware attacks are typically launched on weekends and at night, when support personnel are likely to be slower to become aware of a breach and are least able to mount a quick and forceful response. The more lateral progress ransomware is able to manage within a target's network, the more time it takes to recover basic IT services and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help you to complete the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's online ransomware experts can help businesses in the Hialeah area to locate and quarantine breached servers and endpoints and guard clean assets from being compromised.

If your network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Hialeah
Modern strains of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and invade any accessible backups. Data synchronized to the cloud can also be impacted. For a vulnerable network, this can make automated restoration almost impossible and effectively knocks the IT system back to the beginning. So-called Threat Actors, the cybercriminals behind a ransomware assault, demand a ransom fee in exchange for the decryption tools required to unlock encrypted data. Ransomware attacks also attempt to steal (or "exfiltrate") files and hackers require an extra ransom for not posting this data on the dark web. Even if you can restore your network to an acceptable date in time, exfiltration can be a big issue depending on the sensitivity of the downloaded information.

The recovery work after a ransomware attack involves a number of distinct phases, the majority of which can proceed in parallel if the response team has a sufficient number of people with the required skill sets.

  • Containment: This urgent initial response requires blocking the sideways spread of the attack within your network. The longer a ransomware assault is allowed to run unchecked, the longer and more costly the restoration effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware response engineers. Containment activities include cutting off affected endpoints from the network to minimize the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This involves restoring the network to a basic acceptable level of functionality with the shortest possible downtime. This effort is typically at the highest level of urgency for the victims of the ransomware attack, who often perceive it to be an existential issue for their company. This project also demands the widest range of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, productivity and mission-critical applications, network topology, and protected remote access management. Progent's ransomware recovery experts use state-of-the-art workgroup tools to coordinate the multi-faceted recovery process. Progent understands the importance of working quickly, continuously, and in concert with a customer's management and IT group to prioritize activity and to put critical services on line again as fast as possible.
  • Data recovery: The effort necessary to recover data damaged by a ransomware attack depends on the state of the systems, the number of files that are affected, and which recovery methods are needed. Ransomware attacks can destroy key databases which, if not carefully closed, might need to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server depend on AD, and many ERP and other business-critical applications are powered by Microsoft SQL Server. Often some detective work may be needed to locate undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on employees' PCs and laptops that were off line during the assault. Progent's Altaro VM Backup consultants can assist you to deploy immutability for cloud object storage, allowing tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by any user including administrators or root users. Immutable storage adds an extra level of security and restoration ability in the event of a ransomware breach.
  • Setting up modern antivirus/ransomware defense: Progent's ProSight ASM uses SentinelOne's machine learning technology to give small and medium-sized companies the benefits of the identical anti-virus technology used by many of the world's largest corporations such as Walmart, Citi, and Salesforce. By delivering real-time malware filtering, identification, mitigation, recovery and forensics in a single integrated platform, Progent's Active Security Monitoring reduces total cost of ownership, streamlines administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This requires close co-operation with the ransomware victim and the cyber insurance carrier, if any. Services consist of establishing the kind of ransomware involved in the assault; identifying and making contact with the hacker persona; verifying decryption capabilities; deciding on a settlement with the ransomware victim and the insurance carrier; establishing a settlement amount and timeline with the hacker; checking compliance with anti-money laundering sanctions; overseeing the crypto-currency payment to the hacker; acquiring, learning, and using the decryption utility; debugging decryption problems; creating a clean environment; remapping and reconnecting drives to match precisely their pre-attack condition; and restoring computers and software services.
  • Forensic analysis: This process involves learning the ransomware attack's storyline throughout the network from start to finish. This history of how a ransomware attack progressed within the network helps you to assess the damage and brings to light shortcomings in rules or work habits that should be corrected to prevent later breaches. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to look for variations. Forensic analysis is commonly given a top priority by the insurance carrier. Because forensics can be time consuming, it is essential that other key activities such as operational resumption are performed concurrently. Progent has an extensive team of information technology and security professionals with the knowledge and experience needed to carry out the work of containment, operational resumption, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has provided online and on-premises IT services throughout the United States for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded high-level certifications in core technologies including Cisco networking, VMware, and major Linux distros. Progent's cybersecurity experts have earned internationally recognized certifications such as CISA, CISSP, and GIAC. (Refer to Progent's certifications). Progent also offers top-tier support in financial and ERP software. This broad array of expertise allows Progent to salvage and consolidate the undamaged parts of your information system after a ransomware attack and rebuild them rapidly into a viable system. Progent has collaborated with top insurance providers including Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting in Hialeah
For ransomware cleanup expertise in the Hialeah area, call Progent at 800-462-8800 or visit Contact Progent.

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    Progent provides national online technical support and consulting services for businesses that run networks powered by variants of Linux or whose IT systems feature a mix of Linux platforms/Linux and Microsoft Windows technology. Remote IT help provides maximum return for your IT budget by protecting user productivity and shortening the time charged for computer analysis and repair. Sophisticated remote support technology and skilled technicians and consultants allow Progent to solve most IT problems without squandering time and money by going to your site. In the vast majority of cases your network issues can be dealt with by telephone or through a combination of phone support and online network analysis. Progent can offer the services of Cisco CCIE network engineers and CISM certified security professionals to assist you with the most difficult network issues.

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    Configuration Manager automates software deployment and updating, centralizes security and compliance settings management, keeps track of network resources, guards against company data leakage, provides health reporting, allows safe self service, and offers a single control mechanism for managing mixed-operating system networks running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud specialists can assist your organization with any facet of planning, installing, operating and repairing a System Center Configuration Manager solution for on-premises, cloud, or hybrid networks.

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    Progent's Microsoft-certified consultants offer remote or in-person expertise to assist organizations of any size to plan, deploy, administer, and repair a backup-and-restore solution built around System Center 2012 Data Protection Manager. Progent can assist you to migrate from earlier versions of SCDPM or from a different backup/recovery system, and Progent can optimize your SCDPM 2012 deployment for onsite, cloud, or hybrid datacenters. Progent can provide occasional help for resolving particularly stubborn problems, or full project management support. Progent's consultants can also assist your business to incorporate SCDPM 2012 into an enterprise-class disaster recovery strategy.

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    With virtual server technology, companies can operate many virtual servers on a single physical server. Virtual server technology enables businesses to gain all the benefits of server segmentation, while avoiding the costs associated with purchasing extra server hardware. Virtual servers are also the enabling technology for building private clouds, which provide important benefits such as reducing the costs of hardware, datacenter facilities, and administration while enhancing data protection, network availability, and disaster recovery. Other important server management options include server monitoring software, Windows Server Update Services, and remote server management cards. Progent's professional server management consultants can help you with all areas of server consolidation and administration to enable your company to contain costs and save time.

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    Progent's Microsoft-certified information technology experts offer Windows Server 2016 integration consulting services to help businesses of any size to design and carry out a smooth move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model. Progent can assist your company to evaluate the business benefits of Windows Server 2016 for your environment and can help you with any aspect of designing, deploying, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist you to take advantage of the many innovative disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

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    Microsoft 365, formerly branded Office 365, is Microsoft's extensive family of client productivity apps and cloud services available on a monthly or annual subscription basis. Microsoft 365 programs and cloud services are available in a variety of subscription plans intended for markets ranging from individuals and households to global enterprises. Progent can provide fast and easy online access to consultants with expertise in Microsoft, macOS, iOS, and Android platforms. Progent can assist you to understand the wealth of subscription plans available with Microsoft 365 and integrate your information network with Microsoft 365 so you realize top business value. Progent supports cross-platform networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also help you to build and maintain hybrid ecosystems that seamlessly integrate on-premises and cloud-based products and services.

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    Progent's Juniper Networks-authorized network consultants can assist your company to plan and implement Juniper Firewall/VPN technology, optimize and troubleshoot your network infrastructure, and upgrade efficiently from outdated equipment to the latest releases. Progent's Junos OS consultants can offer expertise with Juniper's flagship network operating system to enable your business to streamline the management and strengthen the security of your Juniper VPN devices and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS software productss and can assist organizations manage environments that include a mix of Juniper's OS platforms.

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    Progent's certified Windows 2003 Server engineers offer computer help and IT consulting for the complete family of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Microsoft Windows Server 2000. Progent's Windows Server 2003 migration, configuration, update, and maintenance services include system design, installation, project management, on-site and off-site technical support and repair, Call Center outsourcing, CISM-certified security consulting, comprehensive outsourcing, and expert co-sourcing.

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    Progent's certified cybersecurity experts can perform NodeZero-powered penetration tests to make sure your security monitoring and protection tools and policies are correctly configured and effective.

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    Cisco's Firepower Next Generation Firewalls deliver a significant performance improvement compared to Cisco's popular ASA 5500-X security appliances and include unified control of advanced cybersecurity features like application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall experts can help your organization to plan and execute an efficient migration to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower appliances with Cisco's subscription-based security services to build and centrally control IT ecosystems that span branch offices, data centers, and cloud resources.

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    Progent's consultants can assist you with every phase of Microsoft Azure integration including requirements definition, prerequisites assessment, solution architecture, pre-production testing, implementation, automated management, performance optimization, software license management, disaster recovery strategies, security policy enforcement, and compliance validation. Progent can help you to configure and debug firewalls and VPN tunnels so your users can safely connect to Azure services, and Progent's Microsoft-certified consulting experts can help you integrate critical Microsoft platforms to run in the cloud including Windows Server, Exchange, SQL and SharePoint. Progent can also assist your organization to create a hybrid cloud environment that seamlessly integrates physical datacenters with Azure services.

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    SQL Server 2005 delivers indispensable, familiar tools to computer professionals and network users, reducing the difficulty of creating, deploying, administering, and using company data and database programs on platforms ranging from handheld devices to enterprise information networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 require a network consulting firm with real-world experience and wide knowledge in designing and building information-based, comprehensive business IT applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background involving Microsoft integration, ensures you success in planning, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.

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  • Immediate ProSight IT asset management Engineers
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    ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of the time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it.

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