Fast and Affordable Remote Troubleshooting for Hialeah Networks
For companies in Hialeah or anywhere in Florida, Progent provides remote help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the assistance of CISSP-accredited security experts to handle advanced security architecture and troubleshooting jobs.
Progent's online support engineers provide excellent value due to the fact that they have the practical background and are equipped with the sophisticated technology required to solve most network issues quickly. This lowers direct costs since solutions accumulate minimal billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your office. Your company benefits additionally in indirect expenses by minimizing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive online consulting experience is particularly helpful in environments that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.
Progent's pricing model for online help is structured to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you owe exclusively for the services that you actually get. In contrast to many remote service firms, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and clean model for billing prevent scenarios where quick repairs somehow turn into substantial bills. Progent's skill at disposing of problems efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of optimized tools and proven methodologies which allow the highest degree of efficiency for remote engineering help and troubleshooting for IT networks of any size. Progent offers protected VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to communicate with your company's network remotely without compromising corporate security.
Progent's advanced service reporting system keeps thorough histories of all support that Progent's customers have received. Progent's authorized consultants have the benefit of the history of support delivered to each Progent customer by any engineer. This database of trouble tickets and fixes is stored as an easily searchable proprietary knowledge base that allows Progent's remote technical engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and working associations with important technology companies including Cisco and Microsoft make available other extensive technical knowledge bases and permit priority access to vendors' internal product engineers with the result that Progent's remote consulting experts are able to determine the best solutions in the least time.
Online support available from Progent to customers in Hialeah and anywhere in the state of Florida include:
Certified MS Windows Expertise
Progent's Microsoft-certified remote service experts can provide computer problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist you with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2013 design,
Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of affordable PC desktop services to assist you company to deploy, integrate, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's desktop consulting services include providing Microsoft Windows 10 integration help plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking professionals, and certifies an individual's networking knowledge at the expert level. Cisco CCIEs can handle even the most stubborn challenges associated with network planning, installation, administration, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS network management tools and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their deep expertise enables them to find solutions for problems quickly. In common cases, less seasoned consultants can struggle for hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can communicate with your network via the latest on-line troubleshooting tools to perform quick, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's top-selling family of connectivity appliances by providing services such as:
CISM and CISSP Qualified Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services that can enhance the safety of your Windows, Apple macOS and OS X, Linux environment against attacks or help your business to recuperate quickly following a serious penetration. Security consulting services offered by Progent include: comprehensive data security audits using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious assaults; integrating firewalls; building safe mechanisms for remote and mobile access; protecting your email system against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting support to help companies of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that utilize on-premises resources as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent process for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and patches and can produce reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide remote support services to address a broad array of information technologies including network architecture, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified administration in networks that include Linux with Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with migration from legacy systems to Microsoft Windows or Linux solutions. Progent's group-oriented approach to resolving technical problems enables fast escalation, when required, to consultants with appropriate expertise to handle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can provide emergency phone-based help resolving anomalies within UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services designed to enable small and mid-size organizations to benefit from the same advanced technology used by many of the industry's leading corporations. The ProSight suite of network management outsourcing services covers all key aspects of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the complete malware attack lifecycle including filtering, detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital data, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to provide web-based management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and debug their networking appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery environment that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects. Billing rates for longer-term consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these important areas of computer technology enables customers to complete critical projects within budget and on time. Progent's project-based remote consulting solutions include:
How Your Hialeah Company Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Call Center service offerings for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are a convenient solution for companies who lack the money or time to support an in-house Call Center but who want quick communication with a dependable Call Center with professional telephone support plus the technical depth to escalate the most challenging problems to high-level engineers.
Progentís Virtual Call Center is designed for larger companies and operates as a seamless extension of your established Call Center organization. Progent's Virtual Call Center can serve as a an escalation resource to resolve the toughest computer system challenges, or be ready in overflow circumstances when your other service providers are too busy.
Progent's Help Desk team of experienced network experts provides your workers in Hialeah or anywhere in the state of Florida instant assistance from a reliable support resource with extensive experience providing telephone-based help and remote repair service for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk perception as a solid enabler of company efficiency, and Progent's policy is to resolve instead of merely annotate network issues.
- Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Experts Group offers online and in-depth consulting expertise and education in specific application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and training for popular Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, custom programming, and training services, go to Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Hialeah, or anywhere in the state of Florida, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your environment so that your IT support is proactive and automated. By exposing emerging trouble spots before they result in downtime, automated monitoring can ward off stressful and expensive network breakdowns. Progent can also use network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that support a variety of OS platforms.
To contact Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Hialeah or throughout the state of Florida, Progent's online network support specialists are ready to deliver professional and economical system support the moment your organization needs it. More than a decade of providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to repair computer problems rapidly while eliminating the expense and lost productivity associated with on-premises support calls.
Even if your Hialeah company relies on a local independent support technician or employs an in-house IT staff that know how to handle common network problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual extension of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to solve unexpected network emergencies or particularly tough integration problems.
Details of Progent's Online Computer Support for Hialeah
Progent's online help, Internet-based repair, network security consulting, and network management services give businesses in Hialeah or throughout the state of Florida unparalleled leverage for your IT investment. Whether you require one-time telephone support and remote network repair or full-time Help Desk Call Center services and network management, Progent's experts can provide your office world class network support while permitting you to eliminate the cost and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's online help program include:
- Fast Phone Contact with Microsoft Qualified Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to offices in Hialeah and is also ideal for networks in geographic areas of Florida that lack technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a broad range of Microsoft support utilities, technical databases, and continuing education.
- By the Minute Billing to Reduce Costs
Progent offers remote help on a per-minute billing plan, so you are billed only for the support you receive. Progent requires no minimum charge for phone support and imposes no monthly retainer for support services provided during regular business hours. This protects you from paying big bills for routine fixes.
- Availability of Cisco Network Design Specialists
Progent's certified experts for Cisco offers help from on-staff professionals who have experience in designing, deploying, and managing networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build fast, reliable, and protected connectivity for local and remote networking.
- Application Experts Group
Progent's core consulting services include technology integration, Microsoft Exchange Server consulting, corporate security design, and Help Desk outsourcing support. Progent's Experts group offers world-class consulting support in specific business applications. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP Support and Programming
MS Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Management Support and Software Programming
MySQL Management and Application Programming
Apple Mac Help
Amazon Marketplace Web Service Programming
By providing a full service one-stop resource for IT generalists and application experts, Progent is able to deliver fast, affordable, and comprehensive information technology solutions that meet the unique needs of your company.
- Sophisticated Online Access Tools
Protected remote access permits Progent's service experts to see exactly what your customers see. This makes it easier to produce quick solutions to issues that might otherwise demand a costly onsite service call. Cutting-edge remote connectivity tools and expert technicians together enable Progent to resolve most IT issues rapidly and affordably. Progent is an industry leader in online support and automated system monitoring.
- Compatibility with Mainstream VPN Products
Progent can provide secure Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24-hour Service for High System Availability
For organizations with mission-critical applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are intended specifically for budget-constrained companies whose clients need instant recourse to a Help Desk Call Center with effective phone support and full escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical experience, fine tuned remote support tools, and understanding of corporate IT enable businesses to avoid the limitations of excessive dependence on smaller consulting firms, individual freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Full Family of Server Platforms
Progent can provide in-depth support for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration consulting, Windows Server 2008 R2 support, Windows 2003 upgrades, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person visits per minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization fee and asks no monthly commitment for support services delivered during regular business hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick fixes so you won't be forced to permit less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent can focus on offering high-value skills where Progent faces few competitors. Businesses who work with trusted independent service providers or who maintain in-house IT personnel benefit when Progent passes on information about critical technology and tested processes to make their IT environments more robust, protected, and productive.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer round-the-clock system tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your IT network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.