Fast Online Troubleshooting for Hialeah Florida Computer Networks
Urgent Online Consulting for Hialeah SystemsFor businesses in Hialeah Florida, Progent offers online support for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the services of CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic issues.

Progent's remote technical support experts offer exceptional leverage because they have the real-world experience and have access to the sophisticated tools needed to solve most information system issues rapidly. This lowers immediate expenses since solutions use up minimal billable minutes. Online support also eliminates the cost of sending a consultant to your site. Your company saves even more with indirect expenses by reducing or avoiding system outages and associated losses stemming from business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced online technical support experience is particularly important in environments that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's billing model for online support is structured to leverage your network support dollar. Progent charges by the minute for phone assistance, so you are billed exclusively for the support that you receive. Unlike typical remote service companies, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing avoid situations where quick repairs somehow end up as large bills. Progent's skill at dealing with technical issues quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an array of optimized tools and field-proven methodologies that allow the highest level of efficiency for online consulting and repair for information networks of any size. Progent's Technical Response Center can interface to your computer system without breaching corporate security.

Progent's powerful customer support database application stores comprehensive records describing the support that Progent's clients have received. Progent's team engineers have access to the details of support provided to every customer by any engineer. This database of problems and solutions is stored as a quickly retrievable internal database that permits Progent's remote support engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with important industry leaders such as Cisco and Microsoft open up other massive support knowledge bases and permit quick access to manufacturers' internal product engineers so Progent's remote service specialists are able to arrive at optimal resolutions quickly.

Online support services available from Progent to clients in Hialeah Florida include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, subscription-based services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the world's leading enterprises. The ProSight series of network management outsourcing services covers all critical areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your Progent consultant so that any potential issues can be addressed before they have a chance to disrupt productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based platform for managing your client-server infrastructure by offering an environment for streamlining common time-consuming tasks. These include health monitoring, patch management, automated remediation, endpoint deployment, backup and restore, anti-virus protection, remote access, built-in and custom scripts, resource inventory, endpoint status reports, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM spots a serious issue, it sends an alert to your specified IT management staff and your Progent technical consultant so that potential issues can be taken care of before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that require important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time reporting plug-ins designed to work with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup product vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your data backup processes and enable transparent backup and rapid recovery of vital files/folders, apps, images, and virtual machines. ProSight DPS lets you avoid data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, user mistakes, ill-intentioned insiders, or software glitches. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to provide centralized management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports one-tap identity verification with iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you log into a protected application and give your password you are asked to verify your identity on a device that only you possess and that is accessed using a different network channel. A broad selection of devices can be used for this second means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register several validation devices. For more information about Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Call Desk: Outsourced and Co-managed Help Desk Services
    Progent's Co-managed Help Desk Service provides a smooth supplement to your corporate IT support organization. End user interaction with the Service Desk, delivery of support services, issue escalation, trouble ticket generation and updates, performance measurement, and maintenance of the service database are consistent whether incidents are resolved by your core network support group, by Progent, or by a combination. You have complete flexibility to extend or reduce your share of technical support activity as circumstances demand. Progent takes care of startup deployment and onboarding of the professional services automation software plus workflow documentation, validation and training. For more information about ProSight Shared Call Desk, see ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the entire threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with government and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide businesses of any size a flexible and affordable alternative for assessing, validating, scheduling, implementing, and tracking updates to your dynamic information system. In addition to optimizing the security and reliability of your IT environment, Progent's software/firmware update management services free up time for your in-house IT team to concentrate on line-of-business projects and activities that derive the highest business value from your information network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup system that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects. Billing charges for longer-term development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these important fields of information technology allows customers to execute critical initiatives economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service offerings for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or improving your established organization, selecting or modifying Help Desk Call Center application software to meet the particular demands of your company, or adding occasional phone support personnel to reinforce your in-house Call Center team to handle demanding events like software transitions, mass updates, or rolling out brand new applications.

    Progent's Help Desk team of veteran network experts provides your computer users in Hialeah Florida instant contact with a large network service group with substantial background delivering phone help and remote repair service for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk perception as a significant contributor to company efficiency, and Progent's goal is to resolve instead of merely document network problems.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff can supply remote advanced engineering support and education in key business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, programming, and training for popular Microsoft business applications including CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To learn additional information on Progent's expertise, custom development, and education offerings, see Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer advanced online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center2, expand or tune an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Hialeah Florida remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager to suit your environment so your network maintenance is proactive and automated. By spotting possible problems before they cause crashes, remote monitoring can avoid stressful and costly network breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or systems powered by a variety of platforms.
How Your Hialeah Business Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent. For offices and startups in Hialeah Florida, Progent's phone-based computer support specialists can provide expert and cost-effective IT help whenever your organization requires it. Over two decades of providing remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune online access technology to repair network problems quickly while avoiding the expense and lost productivity associated with in-person service calls.

Even if your Hialeah business deals with a local freelance support technician or employs an in-house IT staff that know how to handle day-to-day network issues, Progent's Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the availability or the expertise to resolve unexpected network crises or especially challenging integration projects.

Details of Progent's Online Computer Support for Hialeah Florida
Progent's phone help, Internet-based troubleshooting, network security expertise, and network administration services give businesses in Hialeah Florida the greatest leverage for your IT budget. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk services and system management, Progent's professionals can deliver your organization enterprise-level IT support while allowing you to avoid the cost and administration overhead of carrying a full-service internal IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical background, refined remote support tools, and understanding of enterprise networking allow companies to avoid the pitfalls of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry background, in the trenches of network service, performing a broad variety of technical tasks for an extensive array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support team. This ensures that you get not only expert technical help, but also a support engineer with proven approaches for applying technical knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-site visits by the minute. As a result, you owe exclusively for received support. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for support services delivered during regular business hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast fixes so you will not be forced to allow minor problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or local service organizations who offer scant documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation sent by each consultant to each customer. The practice of documenting and organizing service records allows more effective service and eliminates a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of vital service information.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your IT network from painful and costly service losses.
How Does Our Company Start Getting Remote Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.



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    Progent offers a variety of IT service packages for small organizations. These IT outsourcing and network monitoring solutions are built around the proactive problem handling capabilities of Microsoft Operations Manager, a next-generation server and system support product that tracks the reliability, performance, and security of your information system and isolates potential problems before they can bring down your network. With Progent's economically priced network service packages, small organizations can select a basic co-sourcing service program based on Operations Manager 2007 with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing package.

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    Microsoft Small Business Server is an affordable suite of server products that offers the basis for a powerful but easy-to-manage IT network. The IT demands of the Microsoft .NET products bundled with Small Business Server requires a computer support expert with hands-on background planning and integrating seamless, comprehensive business technology environments. Progent's SBS Server professionals have an average of more than 10 years of experience supporting computer networks built on Microsoft technology. This experience ensures you results in installing, administering, and troubleshooting network environments that include the Small Business Server suite of servers and productivity software.

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    Barracuda Backup is an affordable, subscription backup and disaster recovery platform for small and medium-size organizations. A Barracuda Backup deployment can include a custom-designed hardware storage device manufactured by Barracuda or a software-based appliance with comparable functionality but which utilizes your existing storage hardware. Barracuda Backup protects vital business data produced on-premises, at one or multiple remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a broad range of consulting services to assist your business to design, integrate, operate and repair a backup and disaster recovery solution built on Barracuda technology.

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