Fast Online Troubleshooting for Hialeah Computer Networks
Fast Online Support for Hialeah SystemsFor companies in Hialeah or anywhere in Florida, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the assistance of CISA and CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic jobs.

Progent's online support engineers provide exceptional leverage due to the fact that they have the real-world background and have access to the sophisticated technology necessary to solve most information system issues quickly. This reduces immediate expenses because service calls require minimal chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company saves even more with indirect costs by reducing or eliminating system downtime and related costs stemming from business disruption, upset clients, unproductive employees, and distracted management. Progent's advanced online technical support experience is especially helpful in environments that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's billing model for remote help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced only for the services that you actually get. In contrast to typical online support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple model for billing eliminate situations where speedy. minor solutions somehow turn into major invoices. Progent's skill at dealing with problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of optimized tools and proven processes which promote the highest level of efficiency for online technical support and troubleshooting for IT systems of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's remote service group to access your company's network without compromising network security.

Progent's powerful service reporting system keeps comprehensive documentation describing all support that Progent's customers have been provided. Progent's authorized service personnel have access to the history of support rendered to every client by any Progent consultant. This archive of anomalies and solutions is organized as a conveniently exploitable support knowledge base that enables Progent's remote support professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support services improves daily. Progent's extensive list of accreditations and working relationships with important technology companies including Cisco and Microsoft open up additional vast technical support databases and allow fast response from vendors' internal engineering staff with the result that Progent's online consulting experts are able to come up with optimal solutions quickly.

Remote technical services available from Progent to companies in Hialeah and anywhere in the state of Florida include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same advanced technology deployed by many of the world's top corporations. The ProSight line of IT management outsourcing services addresses all key aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat progression including filtering, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your Progent consultant so all looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these special areas of information technology allows customers to execute critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk outsourcing services are designed for companies who lack the resources to build and maintain an in-house Call Center but who need quick access to a reliable Help Desk Call Center with professional phone support plus the ability to escalate complex tasks to advanced engineers.

    Progent's Help Desk Call Center consulting services can aid you in creating an efficient new Call Center or revamping your existing one, evaluating or customizing Help Desk software products to meet the unique demands of your business, or providing temporary phone support personnel to supplement your internal Help Desk resources to handle demanding events like software migrations, mass upgrades, or installing brand new business software.

    Progent's Call Center staff of experienced network professionals offers your clients in Hialeah or anywhere in the state of Florida quick contact with an effective technical support group with substantial experience providing phone help and remote troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk perception as a crucial driver of company performance, and Progent's goal is to fix instead of just track technical issues.

  • Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting staff provides remote and in-depth consulting support and training in specific business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and training for Microsoft business applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, custom development, and training offerings, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Hialeah, or anywhere in the state of Florida, online IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so that your IT support is proactive and automated. By uncovering possible trouble spots before they cause network outages, remote monitoring can head off stressful and expensive network crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems based on a variety of operating systems.
How Your Hialeah Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent online help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For companies and startups in Hialeah or throughout the state of Florida, Progent's phone-based network support specialists are ready to provide expert and affordable system support the moment your company requires it. More than 15 years of providing remote tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to fix network problems rapidly while eliminating the cost and lost productivity that comes with on-site service calls.

Even if your Hialeah office works with a local independent support technician or maintains a full time organization that can handle typical computer issues, Progentís Microsoft certified engineers are available to offer a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the knowledge to handle unexpected network emergencies or particularly complex integration problems.

Benefits of Progent's Network Help for Companies in Hialeah
Progent's online IT consulting services allow your Hialeah organization to have the benefits of on-call, expert IT support without the expense of maintaining a full-time IT staff. Your network will acquire added business value by becoming more available, efficient, and protected. Benefits to your company include:

  • Seamless remote expansion of your on-site support resources
    With most companies in Hialeah and throughout Florida, local network support providers, whether represented by outside consultants or a full-time maintenance staff, can resolve the majority of network problems. On the other hand, serious problems sometimes spring up when your regular support personnel are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your local service people. In these instances, Progent's online service experts give you a convenient, fast, and budget-friendly solution to supplement your regular help and to pass on useful information to improve your capability to resolve future issues locally.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller offices commonly depend on independent freelance consultants. Although independent service people have less overhead than big consulting organizations and can often charge lower rates, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another client, sick, on a trip, or in class, the lack of fallback help may require your business to wait for help during an IT crisis. As your network grows, network unavailability and trouble with vital applications are more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers an on-call source of backup service experts to insure your network is always available.

  • Create a Scalable Foundation for Smooth Growth
    Organizations often begin with an information system implemented on a modest budget. Lacking a strong framework, slap-dash repairs can get thrown onto a weak foundation. As a network grows, stability and scalability problems can impede the success of the organization. These badly designed systems require proper assessment, smart long-term planning, and broad-based IT expertise to upgrade to a system infrastructure that can provide the stable foundation to handle current business demands and simplify future growth.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller businesses require advice and technical training to negotiate an increasingly complicated array of technology options available for accelerating business success and improving productivity. They do not need a network consultant who is trying to sell a specific vendor's technology. Network consulting and product sales can lead to a situation where the proposed solution is designed around a predetermined product rather than the genuine requirements of a business. Progent avoids these conflicts by selling just services instead of products. This allows Progent to match technical expertise with the real needs of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT expertise, fine tuned support software, and understanding of corporate IT enable businesses to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.