Fast and Affordable Online Help for Hialeah Computer Networks
For businesses in Hialeah or anywhere in Florida, Progent offers remote help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex infrastructure problems, as well as the assistance of CISSP-accredited cybersecurity experts to handle high-level security architecture and diagnostic jobs.
Progent's remote technical support engineers offer excellent value because they possess the practical experience and have access to the advanced tools necessary to solve the majority of information system issues quickly. This reduces direct costs since service calls accumulate minimal billable consulting minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization benefits additionally with incidental expenses by reducing or avoiding system outages and associated losses due to business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's advanced online technical support expertise is especially valuable for organizations that rely on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.
Progent's pricing model for remote help is designed to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you are invoiced only for the services that you receive. In contrast to typical online service companies, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and clean model for pricing eliminate situations where speedy. minor solutions manage to end up as large invoices. Progent's penchant for handling problems efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a collection of optimized technologies and field-tested methodologies that allow the highest degree of efficiency for remote consulting and repair for IT systems of any size. Progent provides protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's online support team to interface to your company's computer system without breaching corporate security.
Progent's advanced customer support reporting system includes thorough records for all support that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of services rendered to each customer by any Progent consultant. This history of issues and solutions is organized as a readily searchable support database that enables Progent's online technical professionals to share their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's extensive list of accreditations and close relationships with important vendors including Cisco and Microsoft open up other massive technical knowledge bases and permit quick access to vendors' internal product engineers with the result that Progent's remote consulting specialists are able to determine the most efficient resolutions promptly.
Remote technical support services provided by Progent to clients in Hialeah and anywhere in the state of Florida include:
Certified Windows Support
Progent's Microsoft-premier online service engineers can provide computer troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help your company with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2013 design,
Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of affordable PC desktop support services to assist your business to deploy, configure, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 upgrade support services plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network engineers, and indicates a person's network technology skills at the master level. Cisco CCIEs can resolve the most difficult issues occurring in network planning, integration, management, protection, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs provide excellent cost-effectiveness because their deep experience allows them to fix problems rapidly. In common cases, less seasoned engineers can wrestle for hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can tie into your computer system by means of sophisticated on-line support technology in order to perform fast, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer consulting for all of Cisco's popular family of connectivity appliances. Cisco networking support offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Catalyst switch integration and support, Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Wireless APs deployment services, Cisco wireless controllers consulting, Cisco VPN and Network Security Consulting expertise, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions to enhance the immunity of your Windows, Apple macOS and OS X, or Linux environment against assaults or help you to clean up quickly after a damaging breach. Security support services available from Progent include: comprehensive information security and compliance evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick recuperation from malicious assaults; configuring firewalls; establishing safe techniques for off-site and mobile connectivity; protecting your messaging system against spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support to help businesses of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that combine physical resources along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also enables transparent testing for site recovery, updates and patches and can generate reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote support services to cover a broad range of information technologies including system architecture, email systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy management in environments that combine Linux-based systems and Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with migration from older applications to Microsoft Windows or Linux solutions. Progent's team-oriented approach to solving technical issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Major Linux variants for which Progent can provide expert support include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services designed to allow small and medium-size businesses to utilize the same advanced technology deployed by many of the industry's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to automate the complete threat progression including protection, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, applications and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide centralized control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and debug their networking appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so all looming problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for special IT programs. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology enables clients to complete critical initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Hialeah Business Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Help Desk programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who don't have the resources to create an internal Call Center but who require fast communication with an effective Call Center with professional phone assistance plus the technical depth to escalate complex trouble tickets to high-level consultants.
Progentís Virtual Help Desk is designed for bigger companies and serves as a transparent extension of your current Helpdesk team. Progent's Virtual Call Center can operate as a an escalation alternative for the toughest network issues, or be ready in those situations when your ordinary support engineers are too busy.
Progent's Help Desk Call Center staff of veteran information technology professionals gives your customers in Hialeah or anywhere in the state of Florida immediate assistance from an effective technical support group with extensive background delivering phone consulting and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center perception as a key driver of business efficiency, and Progent's policy is to solve rather than merely report network issues.
- Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts staff can supply remote professional consulting expertise and education in specific application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, customization, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more on Progent's expertise, customization, and education services, go to Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Hialeah, or anywhere in the state of Florida, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your business so your network support is proactive rather than reactive. By uncovering potential problems before they cause network outages, system monitoring can ward off disruptive and expensive information system crises. Progent can also assist with system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or systems powered by a variety of platforms.
To get in touch with Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Hialeah or anywhere in the state of Florida, Progent's phone-based network support specialists are ready to deliver expert and economical system help whenever your company needs it. Long experience offering remote tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online access technology to fix network problems rapidly while eliminating the cost and lost productivity associated with on-site support visits.
Even if your Hialeah office works with a regular freelance support technician or maintains an in-house IT staff that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the experience to solve sudden system emergencies or especially complex integration projects.
Advantages of Progent's IT Support for Businesses in Hialeah
Progent's remote network troubleshooting services allow your Hialeah organization to have the advantages of on-call, enterprise-class IT support without the expense of managing a full-time IT organization. Your network will acquire greater strategic value by becoming increasingly available, efficient, and secure. Benefits to your business include:
- Convenient virtual expansion of your on-site support resources
For most offices in Hialeah and throughout Florida, nearby computer support providers, whether consisting of independent consultants or an in-house IT staff, can solve typical technical problems. However, serious problems can occur when your regular support personnel are too busy or absent, and some trouble may involve technology that is unfamiliar to your usual support technicians. In these instances, Progent's online support specialists provide a convenient, fast, and affordable solution to augment your regular resources and to pass on useful knowledge to increase your capability to deal with downstream problems in-house.
- Less Dependence on Individual Consultants
For IT support, smaller businesses often depend on individual freelance consultants. While independent service people have less internal costs than larger service organizations and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in training, the lack of fallback personnel may force your company to go without assistance during an IT crisis. As your business expands, network downtime and trouble with vital software become more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides an on-call source of backup service expertise to insure your network stays up and running.
- Create a Solid Foundation for Seamless Growth
Businesses often start with an information architecture created on a modest budget. Without a proper infrastructure, slap-dash repairs often get piled onto a shaky foundation. As a company grows, stability and scalability issues can hinder the success of the business. Such badly designed systems need careful analysis, smart strategic planning, and broad-based IT expertise to evolve to a system architecture able to provide the solid foundation to handle critical business demands and simplify downstream growth.
- Work with Solution Providers Rather Than Technology Vendors
Smaller businesses need advice and technical training to navigate through an increasingly complex maze of technology alternatives capable of accelerating business success and enhancing productivity. Businesses do not need a network consultant who is trying to earn a commission on a specific vendor's technology. Network support and product sales can lead to a scenario where the recommended
solution is designed around a profitable product instead of the genuine needs of a client. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to align technical consulting with the best interests of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT knowledge, fine tuned support tools, and understanding of enterprise networking enable businesses to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry experience, in the trenches of IT service, performing a wide range of IT projects for an extensive mix of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This means that you get not just world-class IT capability, but also a support engineer with field-tested approaches for using computer knowledge to resolve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises help per minute. Consequently, you are charged exclusively for received services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services provided during regular working hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick repairs so you will not be tempted to allow simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has little competition. Companies who work with familiar independent service providers or who maintain in-house IT personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, secure, and productive.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 system tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your IT network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.