Fast Remote Support for Hialeah Florida Computer Systems
For businesses in Hialeah Florida, Progent offers remote help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure issues, as well as the services of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and troubleshooting jobs.
Progent's online support experts offer exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced technology needed to solve the majority of information system problems rapidly. This lowers direct expenses since service calls use up fewer chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your site. Your organization benefits even more in indirect costs by reducing or avoiding system outages and associated losses due to business disruption, upset clients, idle workers, and de-focused executives. Progent's extensive remote consulting experience is particularly helpful in environments that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.
Progent's pricing model for remote support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to many online service companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and simple model for billing prevent situations where speedy. minor repairs manage to end up as substantial invoices. Progent's penchant for disposing of technical issues efficiently means you saves money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a collection of optimized tools and field-tested methodologies which ensure the maximum level of efficiency for online technical support and repair for computer networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the staff of Progent's remote service group to connect to your company's network remotely without compromising corporate security.
Progent's powerful technical support reporting application stores extensive records of all service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of support delivered to every client by every engineer. This history of trouble tickets and repairs is organized as a quickly accessible internal database that permits Progent's remote support experts to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and working relationships with important vendors such as Cisco and Microsoft open up other massive technical databases and allow fast response from manufacturers' in-house product engineers with the result that Progent's online consulting experts are able to arrive at the most efficient solutions quickly.
Remote technical services provided by Progent to businesses in Hialeah Florida include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online service engineers can provide computer troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop support services to assist your company to deploy, configure, repair, and administer workstations and notebooks powered by Windows. Progent's desktop consulting services include providing Windows 10 upgrade support services as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for networking consultants, and validates an individual's networking skills at the expert level. Cisco-qualified CCIEs can handle the most stubborn challenges occurring in network planning, deployment, management, security, and repair. CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS network administration tools and coming up with workarounds or identifying software updates. CCIEs represent an exceptional value since their broad expertise enables them to solve problems rapidly. In many instances, less seasoned service providers can struggle for hours or even days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can communicate with your network by means of state-of-the-art remote support tools in order to provide fast, secure, and affordable analysis and remediation.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Miami and South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's top-selling family of networking products by delivering services that include:
CISM and CISSP Certified System Security Engineers
Progent's qualified CISM and CISSP security and compliance consultants can provide a variety of system protection services that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist your company to recover quickly following a damaging breach. Security solutions available from Progent cover in depth data security assessment using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; fast recovery from malicious attacks; configuring firewalls; designing secure techniques for remote and mobile communication; defending your messaging system from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced online support to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting support online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent process for restoring applications and services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and fixes and can generate audit reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to address a broad spectrum of computer technologies such as system architecture, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy management in environments that include Linux and Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from older systems to Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving network issues promotes quick escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers support costs.
Important Linux variants for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's leading enterprises. Progent's ProSight suite of outsourced network management services covers all key aspects of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical data, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to deliver centralized management and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is intended to help assess your organization's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology projects. Billing charges for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these special areas of computer technology allows customers to execute major projects within budget and on time. Progent's special remote engineering solutions include:
How Your Hialeah Business Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk programs for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk Call Center consulting services can guide you in establishing an efficient new Call Center or revamping your established organization, identifying or customizing Call Center software to address the unique needs of your corporation, or providing temporary online personnel to supplement your internal Help Desk team to deal with unusually busy events such as software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran network consultants gives your clients in Hialeah Florida quick communication with a dependable technical support resource with years of experience offering telephone-based consulting and online troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk recognition as a major contributor to company performance, and Progent's policy is to resolve rather than just annotate IT issues.
- Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting Team can supply online and in-depth consulting support and education in specific business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for popular Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's expertise, custom programming, and education offerings, see Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Hialeah Florida remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your environment so your IT support is proactive rather than reactive. By exposing looming problems before they grow into full-scale emergencies, system monitoring can head off stressful and costly information system failures. Progent can also deploy system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments that incorporate a variety of operating systems.
To get in touch with Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Hialeah Florida, Progent's phone-based network support specialists can deliver expert and cost-effective IT help whenever your business has to have it. More than 15 years of offering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to solve computer problems rapidly while eliminating the expense and lost time that comes with on-site service visits.
Even if your Hialeah office works with a local independent consultant or employs a full time IT staff that know how to deal with day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent virtual extension of your on-site resources in cases when your usual service personnel either lack the time or the knowledge to handle unexpected system emergencies or particularly tough integration projects.
Features of Progent's Remote Network Services for Hialeah Florida
Progent's online help, Internet-based troubleshooting, network security expertise, and network management services give offices in Hialeah Florida unparalleled leverage for your IT investment. Whether you require one-time phone help and Internet-based network repair or ongoing Help Desk call center support and system administration, Progent's experts can deliver your business enterprise-level IT support while permitting you to avoid the expense and administration overhead of running a full-service internal IT staff. Highlights of Progent's online help program include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Hialeah Florida and is also ideal for customers in more remote areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a broad array of Microsoft support tools, service information, and continuing training.
- Per Minute Billing to Reduce Costs
Progent offers online help on a by-the-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum fee for phone help and imposes no ongoing retainer for support services delivered during normal working hours. This keeps you from facing big invoices for routine fixes.
- Access to Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco offers the services of on-staff specialists with experience in designing, implementing, and supporting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's core consulting services consist of technology integration, MS Exchange consulting, network security design, and Help Desk sharing services. Progent's Application Experts group offers in-depth consulting support in specific application areas. Help offered by the Application Experts Group covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Training
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Database Administration and Software Development
MySQL Project Management and Application Design
Amazon Marketplace Web Service Programming
By providing a full service one-stop resource for IT generalists and specialists, Progent can deliver fast, cost-effective, and thorough information technology solutions that address the unique needs of your company.
- State of the Art Remote Access Tools
Secure online connectivity allows Progent's support experts to see exactly what your customers see. This makes it possible to produce fast fixes to issues that might otherwise require a costly personal service call. Sophisticated online access tools and expert technicians together enable Progent to repair most network issues rapidly and affordably. Progent is a pioneer in online support and automated network tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without weakening network security.
- Round-the-Clock Service for High Network Uptime
For companies with mission-critical applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager 2007, this service can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious offices whose workers require instant access to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical knowledge, fine tuned remote support software, and familiarity with corporate IT enable offices to avoid the limitations of excessive dependence on smaller service organizations, individual freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Full Family of Servers
Progent offers in-depth expertise for Microsoftís popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Microsoft Windows Server 2008 R2 support, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2019 Server integration, MS Exchange 2016 planning and deployment, Exchange 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site visits per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for services delivered during normal business hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast repairs so you won't be forced to permit less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their scope, Progent can focus on delivering high-value services where Progent has few competitors. Businesses who utilize familiar independent consultants or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, protected, and efficient.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to offer round-the-clock network tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing potential issues before they cause lost productivity, system monitoring can keep your IT network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.