Immediate Remote Help for Hialeah Information Networks
For businesses located in Hialeah or anywhere in the state of Florida, Progent provides online help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, plus the services of CISSP-accredited cybersecurity consultants to help with high-level security architecture and troubleshooting issues.
Progent's online technical support experts provide exceptional leverage because they possess the practical background and are equipped with the sophisticated technology necessary to resolve most network issues quickly. This reduces direct expenses since solutions accumulate minimal billable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company saves additionally with incidental expenses by minimizing or eliminating system downtime and associated losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive online consulting know-how is particularly valuable for organizations that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.
Progent's billing model for remote help is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you owe just for the services that you receive. Unlike many online support firms, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and simple policy for billing eliminate situations where speedy. minor repairs manage to turn into big invoices. Progent's skill at disposing of technical issues efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized technologies and field-proven processes that promote the highest degree of efficiency for remote technical support and repair for computer systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's remote service group to connect to your company's system without breaching corporate security.
Progent's proven technical support reporting system keeps thorough records describing the service that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of assistance provided to every Progent customer by any engineer. This archive of problems and resolutions is structured as a readily accessible internal knowledge base that allows Progent's remote support experts to share their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's high-level accreditations and close associations with major technology companies including Cisco and Microsoft open up additional vast support knowledge bases and allow priority response from manufacturers' in-house support staff with the result that Progent's remote consulting experts can arrive at optimal solutions promptly.
Online technical services available from Progent to companies in Hialeah and throughout the state of Florida include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote support professionals offer computer system problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help you with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 integration,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2017 consulting,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of affordable desktop support services to help you company to install, configure, repair, and administer workstations and laptops powered by Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 migration assistance plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the top recognition for network consultants, and indicates a consultant's networking skills at the expert level. CCIEs can deal with even the most stubborn challenges associated with network planning, installation, administration, compliance, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS network administration utilities and developing workarounds or identifying program updates. Cisco CCIEs are an excellent cost-effectiveness because their deep expertise enables them to fix problems rapidly. In many instances, less qualified consultants can wrestle for hours or days with identical problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your environment using advanced remote support tools to provide efficient, secure, and economical diagnosis and remediation.
Progent's CCIEs can provide expertise in the complete line of Cisco's popular family of infrastructure products by offering services that include:
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services to improve the safety of your Windows, macOS and OS X, or Linux environment against attacks or assist your company to recover quickly after a damaging breach. Security support services offered by Progent cover comprehensive data security assessment using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick cleanup after virus and worm attacks; integrating firewalls; building safe mechanisms for off-site and mobile access; securing your email infrastructure from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting to help companies of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable process for restoring applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables transparent testing for disaster recovery, upgrades and patches and can produce audit reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote consulting services to cover a broad range of information technologies such as network infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified administration in networks that combine Linux-based systems with Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer emergency online assistance diagnosing problems affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the industry's top enterprises. The ProSight series of network management outsourcing services addresses all critical facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the complete threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to deliver web-based management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and debug their networking appliances like switches, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious network management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup environment that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology enables clients to complete major initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Hialeah Business Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Help Desk Call Center support programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center staff of veteran information technology consultants offers your customers in Hialeah or anywhere in the state of Florida rapid contact with an efficient technical support resource with years of experience providing telephone-based support and remote diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk the reputation as a significant driver of company efficiency, and Progent's intent is to fix and not just track network issues.
- Business Applications Support: Training, Programming, and Integration
Progent's Applications Consulting Team provides phone-based professional engineering support and education in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more concerning Progent's consulting, customization, and training services, go to Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers businesses in Hialeah, or anywhere in the state of Florida, remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your environment so your computer support is proactive rather than reactive. By uncovering potential trouble spots before they cause crashes, automated monitoring can minimize stressful and expensive information system breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks that incorporate multiple operating systems.
To contact Progent about emergency online support with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Hialeah or anywhere in the state of Florida, Progent's online computer support specialists are ready to provide professional and economical IT support whenever your business has to have it. Long experience providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to fix network problems quickly while avoiding the cost and lost time associated with on-premises service calls.
Even if your Hialeah business has a local independent consultant or employs a full time IT staff that can handle day-to-day computer issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless remote extension of your local resources for situations when your regular IT support personnel either don't have the availability or the experience to handle unexpected network crises or particularly complex integration projects.
Advantages of Progent's Network Help for Offices in Hialeah
Progent's remote network troubleshooting services enable your Hialeah business to realize the advantages of on-call, world-class network support without the cost of managing a full-time IT staff. Your information system will derive greater business worth by becoming increasingly available, efficient, and secure. Benefits to your business include:
- Convenient remote expansion of your on-site IT resources
For most companies in Hialeah or anywhere in Florida, local computer service providers, whether made up of independent consultants or an internal IT staff, can handle the majority of network issues. However, IT crises sometimes strike when local support personnel are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your local service technicians. In these cases, Progent's on-call service experts provide an easy, quick, and affordable solution to supplement your local help and to pass on useful information to increase your capability to deal with downstream issues locally.
- Reduced Reliance on Freelance Service Providers
For network support, smaller organizations commonly depend on independent freelance service providers. Although freelance consultants have less internal costs than big service organizations and can afford to charge lower rates, they are sometimes overextended, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in training, the absence of reserve help may force your business to go without assistance during an emergency. As your business grows, system downtime and trouble with vital applications are more expensive. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a reliable source of backup service expertise to insure your IT system is always up and running.
- Build a Solid Basis for Seamless Expansion
Companies typically begin with an IT system created on a shoestring budget. Without a scalable infrastructure, slap-dash fixes often get piled onto an unstable foundation. When a network grows, reliability and scalability issues can hinder the productivity of the business. These poorly designed systems require careful assessment, smart strategic planning, and wide technical knowledge to evolve to a system architecture that can offer the stable foundation to meet critical business requirements and simplify downstream growth.
- Interact with Problem Solvers Rather Than Technology Vendors
Smaller offices require guidance and technical training to navigate through an increasingly complex array of technology alternatives available for promoting business success and enhancing productivity. These companies do not need a network engineer who is attempting to earn a commission on a specific vendor's technology. Network consulting and product selling can result in a scenario where the recommended
solution is built around a predetermined product rather than the true requirements of a business. Progent avoids these conflicts by selling just services instead of products. This enables Progent to align technical expertise with the real interests of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical experience, fine tuned remote support software, and understanding of enterprise networking enable businesses to avoid the limitations of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
How Does My Business Begin Getting Online Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average more than a decade of hands-on professional background, in the trenches of network support, performing a broad variety of IT tasks for a large array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its support personnel. This guarantees that you get not only expert IT skills, but also a support engineer with proven methods for applying computer knowledge to resolve actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises help per minute. Consequently, you pay exclusively for received services. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no startup fee and requires no retainer for support services delivered during normal working hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast repairs so you will not be tempted to allow less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small support firms who offer scant documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by every staff member to each customer. The discipline of detailing and organizing service activity allows more efficient service and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can keep your information network from painful and expensive service losses.
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.