Fast Online Troubleshooting for Hialeah IT Networks
Fast Remote Help for Hialeah NetworksFor companies located in Hialeah or anywhere in Florida, Progent offers remote support for networks powered by Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers provide exceptional value due to the fact that they possess the practical experience and have access to the sophisticated tools required to resolve the majority of information system issues rapidly. This reduces immediate expenses because service calls require fewer billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your organization benefits even more with indirect costs by minimizing or avoiding network downtime and associated losses due to business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting expertise is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's billing policy for remote support is designed to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed just for the services that you actually get. Unlike typical online service companies, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing eliminate situations where speedy. minor repairs manage to end up as substantial invoices. Progent's penchant for handling technical issues quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of customized tools and proven methodologies which allow the maximum degree of efficiency for online technical support and troubleshooting for information networks of any size. Progent provides protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's remote service group to interface to your company's environment remotely without violating corporate security.

Progent's sophisticated customer support reporting application maintains extensive records describing all service that Progent's customers have received. Progent's staff consultants have access to the records of services rendered to every Progent customer by any consultant. This database of issues and resolutions is organized as an easily exploitable proprietary knowledge base that permits Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and working associations with key technology companies such as Cisco and Microsoft make available other extensive support databases and permit priority response from vendors' internal product engineers with the result that Progent's online consulting experts are able to come up with optimal resolutions quickly.

Online support services provided by Progent to clients in Hialeah and throughout the state of Florida include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same advanced technology deployed by many of the world's leading enterprises. Progent's ProSight suite of outsourced network management services covers all key facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to provide centralized control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so that any looming issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup system that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology projects. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows clients to complete critical initiatives within budget and on time. Progent's special online consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progentís Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the leading PSA platform for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Call Center staff of veteran information technology professionals offers your clients in Hialeah or anywhere in the state of Florida fast communication with an efficient network service group with substantial experience delivering phone consulting and online troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center the reputation as a solid driver of company efficiency, and Progent's target is to fix instead of just annotate technical issues.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts staff offers phone-based advanced consulting support and education in specific application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, custom programming, and training for Microsoft applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn more about Progent's consulting, custom programming, and training offerings, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Hialeah, or anywhere in the state of Florida, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your environment so that your computer support is proactive rather than reactive. By detecting looming problems before they cause crashes, system monitoring can avoid stressful and costly network failures. Progent can also provide help with system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks that support a combination of OS platforms.
How Your Hialeah Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Hialeah or anywhere in the state of Florida, Progent's online computer support specialists can deliver expert and cost-effective system help the instant your organization requires it. More than a decade of offering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix computer problems quickly while avoiding the expense and lost productivity that comes with on-site support visits.

Even if your Hialeah organization works with a regular freelance consultant or maintains a full time organization that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the expertise to fix sudden system crises or especially complicated integration problems.

Benefits of Progent's IT Support for Businesses in Hialeah
Progent's online IT consulting services enable your Hialeah business to experience the benefits of on-call, enterprise-level IT support without the expense of maintaining an in-house IT organization. Your network will acquire greater strategic worth by becoming more reliable, efficient, and secure. Advantages to your business include:

  • Convenient virtual extension of your on-site IT resources
    With most offices in Hialeah and throughout Florida, local network service providers, whether represented by freelance consultants or an in-house maintenance staff, can solve the majority of technical problems. However, IT crises sometimes strike when your regular resources are too busy or unavailable, and some problems may involve technology that is beyond the scope of your local service people. In these situations, Progent's online support professionals provide a convenient, quick, and affordable solution to supplement your local resources and to transfer valuable knowledge to improve your ability to handle downstream issues locally.

  • Less Dependence on Individual Service Providers
    For IT support, smaller businesses often rely on independent freelance service providers. While independent consultants have smaller internal costs than larger consulting firms and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, sick, on vacation, or in training, the lack of reserve personnel may require your company to wait for assistance during an emergency. As your business expands, network unavailability and problems with critical software are more expensive. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides an on-call source of backup service experts to insure your IT system remains up and running.

  • Build a Solid Basis for Smooth Growth
    Businesses typically start with an information system created on a modest budget. Lacking a scalable framework, band-aid repairs can get piled onto an unstable foundation. When a network grows, stability and scalability problems can impede the productivity of the business. Such poorly designed systems need careful assessment, intelligent long-term planning, and wide technical knowledge to upgrade to a system architecture that can offer the solid foundation to meet current business requirements and facilitate future growth.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller offices need advice and technical education to negotiate an ever more complex array of product alternatives available for accelerating business success and improving productivity. They do not need a computer consultant who is attempting to resell a certain vendor's technology. IT consulting and product selling can lead to a situation where the recommended solution is designed around a predetermined technology instead of the genuine requirements of a business. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to align IT expertise with the best interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical background, refined support software, and familiarity with enterprise networking allow offices to escape the limitations of excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.