Immediate Online Troubleshooting for Hialeah Florida Networks
Fast Phone Help for Hialeah SystemsFor businesses in Hialeah Florida, Progent provides remote support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, plus the assistance of CISA and CISSP-certified security experts to help with advanced security design and troubleshooting jobs.

Progent's remote technical support engineers provide excellent value due to the fact that they possess the real-world experience and have access to the sophisticated tools needed to solve most network issues rapidly. This lowers immediate expenses since solutions accumulate minimal chargeable minutes. Online support also avoids the expense of sending a consultant to your site. Your organization saves even more with indirect expenses by reducing or avoiding system outages and associated costs stemming from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's advanced online consulting experience is especially valuable in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent bills per minute for phone consulting, so you owe exclusively for the support that you actually get. In contrast to many remote support firms, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and simple model for pricing eliminate scenarios where fast solutions manage to turn into major tabs. Progent's penchant for solving problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies which permit the highest level of efficiency for online engineering help and troubleshooting for information systems of any size. Progent provides secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's online support team to access your system without breaching system security.

Progent's advanced technical support database system includes thorough documentation describing all support that Progent's customers have received. Progent's authorized engineers have the benefit of the details of services rendered to every customer by any Progent engineer. This history of trouble tickets and fixes is organized as a quickly accessible internal knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and working associations with major industry leaders including Cisco and Microsoft make available additional massive technical databases and allow priority response from manufacturers' internal engineering staff with the result that Progent's online consulting experts can arrive at the best resolutions quickly.

Online support provided by Progent to businesses in Hialeah Florida include:

ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price services intended to allow small and medium-size organizations to utilize the same cutting-edge technology used by many of the industry's top enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup operations and allow non-disruptive backup and fast restoration of vital files, apps, system images, plus VMs. ProSight DPS lets you avoid data loss caused by hardware failures, natural calamities, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned employees, or application glitches. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed backup services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving information network. In addition to optimizing the protection and functionality of your IT network, Progent's patch management services allow your in-house IT team to concentrate on line-of-business projects and tasks that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Android, and other personal devices. With 2FA, whenever you sign into a protected online account and give your password you are requested to confirm your identity on a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be utilized for this second form of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may register several verification devices. To learn more about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time and in-depth management reporting utilities designed to work with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver web-based control and comprehensive security for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that require critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so any looming problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology programs. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows customers to complete major initiatives economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Support
    Progent's Help Desk service offerings for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle the most issues.

    Progent's shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the top professional services automation tool for handling end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk team of experienced network consultants offers your workers in Hialeah Florida instant access to a dependable support group with years of background delivering phone help and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center recognition as a solid contributor to business efficiency, and Progent's policy is to fix instead of merely track technical issues.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Group provides online professional engineering expertise and training in key application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for familiar Microsoft business applications including CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more about Progent's consulting, programming, and education offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide world-class online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of Microsoft System Center2, expand or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Hialeah Florida online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can tune SCOM for your environment so your network support is proactive rather than reactive. By anticipating possible issues before they cause network outages, automated monitoring can head off disruptive and expensive service failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments based on multiple operating systems.
How Your Hialeah Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Hialeah Florida, Progent's phone-based network support specialists can provide expert and cost-effective system support the instant your company needs it. More than 20 years of delivering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to solve network problems quickly while avoiding the expense and lost time that comes with on-premises service calls.

Even if your Hialeah business works with a regular independent consultant or maintains an in-house organization that can deal with ordinary computer issues, Progent's Microsoft certified consultants can offer a convenient and seamless remote expansion of your on-site resources for situations when your regular service personnel either lack the bandwidth or the expertise to address unexpected system emergencies or especially complex integration projects.

Advantages of Progent's Network Help for Companies in Hialeah Florida
Progent's online technical help services allow your Hialeah business to enjoy the advantages of on-call, enterprise-class network support without the cost of managing a full-time IT organization. Your network will derive greater strategic worth by becoming more reliable, efficient, and protected. Advantages to your company include:

  • Convenient virtual extension of your on-site support resources
    For most companies in Hialeah Florida, nearby computer support providers, whether represented by freelance consultants or an in-house IT staff, can solve the majority of network problems. However, serious problems can strike when local support personnel are too busy or unavailable, and some trouble may involve technology that is beyond the scope of your local service technicians. In these situations, Progent's on-call service specialists give you a convenient, fast, and budget-friendly solution to augment your local resources and to convey valuable knowledge to improve your ability to handle downstream issues in-house.

  • Less Dependence on Freelance Consultants
    For IT maintenance, smaller organizations often depend on individual freelance consultants. While independent consultants have smaller internal costs than big support companies and can often charge lower rates, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in class, the lack of reserve help may force your business to wait for help during an IT crisis. As your network grows, network unavailability and trouble with critical applications become more expensive. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a dependable source of backup service experts to make sure your IT system is always available.

  • Create a Solid Basis for Smooth Expansion
    Businesses typically start with an IT system implemented on a modest budget. Lacking a strong infrastructure, band-aid repairs often get piled on top of a weak foundation. As a network grows, stability and expandability problems can impede the productivity of the organization. These poorly built systems require careful analysis, intelligent long-term planning, and broad-based IT expertise to evolve to a network infrastructure able to provide the solid foundation to meet current business requirements and facilitate downstream growth.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller organizations need advice and technical training to negotiate an ever more complex array of product options available for promoting business success and improving productivity. They hardly need a computer consultant who is trying to sell a specific vendor's products. IT consulting and product selling can lead to a situation where the proposed solution is designed around a profitable product instead of the genuine requirements of a client. Progent eliminates these dilemmas by offering only services instead of products. This enables Progent to match IT expertise with the real interests of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT expertise, fine tuned remote support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

How Does My Business Start Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.



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