Fast and Affordable Online Technical Support for Hialeah Florida Computer Networks
Fast Online Support for Hialeah NetworksFor companies located in Hialeah Florida, Progent provides remote support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle complex networking problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security architecture and diagnostic jobs.

Progent's online technical support experts offer exceptional value due to the fact that they have the practical background and have access to the advanced technology needed to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs since solutions require fewer chargeable minutes. Online help also avoids the expense of dispatching a consultant to your office. Your company saves additionally in incidental costs by reducing or eliminating system downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced remote consulting experience is particularly helpful for businesses that depend on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you are charged exclusively for the support that you receive. Unlike typical remote support firms, Progent asks for no startup charge or minimum job duration. Progent's one-minute granularity and simple model for pricing save you from situations where speedy. minor fixes somehow turn into major bills. Progent's skill at disposing of technical issues efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of optimized tools and field-proven processes which permit the maximum degree of efficiency for online help and troubleshooting for information systems of all sizes. Progent's remote service group can connect to your company's environment without violating corporate security.

Progent's advanced customer support database application stores comprehensive documentation for the support that Progent's customers have been provided. Progent's team engineers have the benefit of the details of services rendered to each Progent customer by any Progent engineer. This database of trouble tickets and resolutions is structured as a quickly accessible internal database that allows Progent's remote technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close associations with important technology companies including Cisco and Microsoft make available other massive technical knowledge bases and permit fast access to vendors' internal engineering staff with the result that Progent's remote service experts can determine the best resolutions promptly.

Online services available from Progent to businesses in Hialeah Florida include:

ProSight Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, subscription-based services designed to enable small and medium-size businesses to utilize the same advanced technology used by some of the world's top corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical facets of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so any potential problems can be resolved before they can impact productivity. Learn more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for managing your network, server, and desktop devices by providing tools for streamlining common time-consuming tasks. These can include health checking, update management, automated repairs, endpoint setup, backup and restore, A/V response, remote access, standard and custom scripts, asset inventory, endpoint status reports, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it sends an alarm to your specified IT management personnel and your Progent consultant so that emerging problems can be taken care of before they interfere with your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time management reporting utilities designed to work with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup product vendors to create ProSight Data Protection Services (DPS), a family of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and allow non-disruptive backup and rapid restoration of important files, applications, system images, and virtual machines. ProSight DPS helps you protect against data loss caused by equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With 2FA, whenever you sign into a secured application and give your password you are asked to verify your identity via a device that only you have and that uses a different network channel. A wide range of out-of-band devices can be utilized for this added means of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You may register multiple validation devices. For more information about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Support: Outsourced and Co-managed IT Support Desk Services
    Progent's Co-managed Service Desk provides a smooth extension of your core network support staff. Client interaction with the Service Desk, provision of technical assistance, issue escalation, trouble ticket generation and tracking, efficiency measurement, and management of the service database are consistent whether issues are resolved by your core network support staff, by Progent, or a mix of the two. Your business has unrestricted versatility to expand or shrink your part of IT support work as circumstances demand. Progent takes care of initial installation and provisioning of the professional services PSA software plus documentation, testing and education. For more information about ProSight Co-Managed Help Desk, visit ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack progression including protection, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving IT network. In addition to maximizing the protection and functionality of your computer network, Progent's patch management services free up time for your in-house IT staff to focus on more strategic initiatives and activities that derive maximum business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup environment that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology projects. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these special areas of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Services
    Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk consulting support can aid you in building an effective new Call Center or improving your existing organization, evaluating or enhancing Call Center application software to address the unique demands of your business, or providing temporary phone support staff to work with your internal Help Desk Call Center resources during demanding scenarios such as software migrations, major upgrades, or rolling out brand new business software.

    Progent's Call Center staff of veteran network professionals gives your computer users in Hialeah Florida fast access to a large support resource with extensive background delivering phone support and remote diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center recognition as a significant driver of business efficiency, and Progent's goal is to fix rather than simply annotate network problems.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based professional engineering support and education in specific application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for Microsoft business applications including Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out additional information on Progent's expertise, custom development, and education services, see Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center2, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Hialeah Florida remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting. Progent can configure SCOM to accommodate your environment so that your computer support is proactive rather than reactive. By exposing potential problems before they result in downtime, automated monitoring can ward off stressful and expensive service crises. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems based on a variety of platforms.
How Your Hialeah Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in Hialeah Florida, Progent's phone-based network support engineers are ready to provide effective and affordable system help the instant your organization requires it. More than 20 years of providing online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online access tools to fix network problems rapidly while avoiding the cost and lost productivity associated with on-site service visits.

Even if your Hialeah organization deals with a local freelance consultant or maintains a full time IT staff that can deal with common network problems, Progent's Microsoft and Cisco certified engineers can still provide an easy and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the time or the expertise to handle unexpected network crises or especially complicated integration projects.

Benefits of Progent's Network Help for Businesses in Hialeah Florida
Progent's online technical help services allow your Hialeah organization to experience the benefits of immediate, expert IT support without the cost of maintaining a full-time IT staff. Your information system will derive added business worth by being increasingly reliable, productive, and protected. Benefits to your company include:

  • Seamless virtual expansion of your on-site support resources
    For most organizations in Hialeah Florida, nearby network support providers, whether consisting of freelance consultants or a full-time maintenance staff, can resolve typical technical issues. On the other hand, IT crises might occur when your regular support personnel are overstretched or absent, and some trouble may involve technology that is beyond the scope of your usual service people. In these situations, Progent's online service professionals give you an easy, fast, and economical solution to augment your regular resources and to pass on useful information to improve your ability to resolve downstream problems locally.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller companies commonly rely on independent freelance consultants. Although freelance consultants carry less overhead than larger support organizations and can often charge lower rates, they are often overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the lack of backup help may force your business to go without help during an emergency. As your network expands, network downtime and problems with vital applications are more costly. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of backup support expertise to insure your network remains up and running.

  • Build a Solid Foundation for Seamless Expansion
    Organizations often start with an information architecture implemented on a modest budget. Lacking a proper infrastructure, slap-dash fixes can get thrown onto an unstable foundation. When a network grows, stability and expandability problems can hinder the productivity of the organization. Such badly designed environments need careful analysis, smart strategic planning, and extensive technical knowledge to evolve to a system infrastructure that can deliver the solid foundation to handle vital business requirements and ease downstream expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller businesses require advice and technical training to negotiate an ever more complicated maze of product options capable of accelerating business success and improving efficiency. These companies hardly need a network consultant who is attempting to earn a commission on a specific vendor's products. IT support and product selling can lead to a situation where the proposed solution is designed around a predetermined technology instead of the genuine needs of a client. Progent eliminates these dilemmas by selling only services rather than products. This allows Progent to align technical consulting with the real interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical experience, refined remote support tools, and familiarity with enterprise networking allow companies to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry experience, at the front lines of network support, executing a broad variety of technical projects for an extensive mix of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This means that you get not only expert IT skills, but also a support engineer with proven methods for using computer knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises visits per minute. Consequently, you are invoiced just for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no minimum charge and asks no retainer for services delivered during normal working hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast fixes so you won't be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Companies who work with familiar independent service providers or who employ in-house support staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, protected, and productive.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can save your information network from painful and costly availability losses.
How Does Our Company Begin Getting Remote Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.



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    Forefront TMG 2010 builds on the powerful security technologies of Internet Security and Acceleration Server and offers a easily administered web gateway that delivers a single-server platform for a variety of security features such as an application and network layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, VPN control, and HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 provides advanced web security logging and reporting capabilities, allows customized reporting generated by Microsoft SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be installed as a virtual machine to lower expenses and improve recoverability. Progent's Microsoft-certified consultants can help you to plan and execute pilot and production implementations; integrate Forefront Threat Management Gateway with Windows Server 2008 R2, AD, SQL Server, Microsoft Exchange Server, and SharePoint; install Forefront Threat Management Gateway 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and provide continuing consulting and repair services. Progent can also assist your organization to migrate smoothly to Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.

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