Fast and Affordable Remote Support for Hialeah Computer Systems
For companies in Hialeah or anywhere in the state of Florida, Progent provides remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with complex infrastructure issues, as well as the services of CISSP-certified security consultants to help with high-level security design and diagnostic jobs.
Progent's online technical support experts offer excellent value because they possess the real-world background and have access to the sophisticated technology necessary to resolve most network issues rapidly. This reduces direct costs because service calls use up minimal chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization saves additionally in incidental costs by reducing or avoiding system downtime and related costs resulting from business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced online consulting expertise is especially valuable in environments that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.
Progent's pricing model for remote help is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged only for the support that you actually get. In contrast to many remote support firms, Progent imposes no initialization fee or minimum job duration. Progent's per-minute granularity and clean policy for billing do away with situations where fast fixes somehow end up as big bills. Progent's penchant for handling technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized tools and field-tested methodologies that promote the maximum degree of effectiveness for online engineering help and troubleshooting for information networks of all sizes. Progent provides safe VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's online support team to interface to your network remotely without breaching corporate security.
Progent's proven service database system maintains detailed records for the support that Progent's customers have received. Progent's authorized service personnel have access to the records of all help delivered to each Progent customer by any consultant. This archive of anomalies and fixes is organized as a quickly accessible internal knowledge base that enables Progent's remote support experts to share their experiences company-wide to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and close relationships with key industry leaders including Cisco and Microsoft open up other massive support knowledge bases and permit quick access to vendors' internal engineering staff so Progent's online service specialists are able to determine optimal solutions promptly.
Online support offered by Progent to customers in Hialeah and throughout the state of Florida include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote support experts can deliver computer repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration consulting services, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop consulting and support services to assist you company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for networking professionals, and validates a consultant's network technology knowledge at the master level. Cisco CCIEs know how to handle the most complex issues associated with network infrastructure planning, integration, administration, compliance, and repair. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs provide excellent cost-effectiveness because their depth of expertise permits them to fix problems quickly. In typical cases, less seasoned consultants can wrestle for hours or days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can interface to your computer system by means of advanced on-line support tools to provide efficient, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's market leading family of connectivity devices. Cisco technology support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki wireless access point planning and configuration, Cisco Aironet Access Points engineering support, Cisco wireless controllers support Services, Cisco VPN Integration help, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of security solutions that can improve the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help your company to recover rapidly after a serious penetration. Security services available from Progent cover in depth network security and compliance assessment utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick cleanup after virus and worm assaults; configuring firewalls; establishing secure techniques for off-site and mobile access; securing your messaging infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Progent can provide advanced online consulting support to help companies of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that combine physical resources along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for recovering applications and services quickly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to address a wide array of information technologies such as network infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Windows integration. For server consolidation and simplified administration in networks that incorporate Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with migration from legacy systems to Windows or Linux environments. Progent's team-based methodology for resolving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.
Important Linux variants for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the industry's top corporations. The ProSight series of IT management outsourcing services covers all key facets of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the entire threat progression including filtering, detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to deliver centralized control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your Progent consultant so all looming issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup system that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT programs. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these important areas of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Hialeah Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Help Desk support programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center staff of experienced information technology experts provides your workers in Hialeah or anywhere in the state of Florida immediate contact with a dependable technical support group with extensive experience delivering telephone-based consulting and remote repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center perception as a crucial enabler of company efficiency, and Progent's policy is to solve instead of just report technical problems.
- Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group provides online and in-depth engineering support and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, customization, and training for familiar Microsoft business applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's expertise, custom development, and education services, refer to Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Hialeah, or anywhere in the state of Florida, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your environment so that your computer support is proactive and automated. By detecting possible issues before they evolve into crashes, remote monitoring can minimize disruptive and expensive information system crises. Progent can also utilize network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments based on a combination of platforms.
To get in touch with Progent about urgent online help with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Hialeah or anywhere in the state of Florida, Progent's online computer support specialists are ready to deliver expert and economical system help the instant your organization has to have it. More than 15 years of delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine remote access tools to solve network problems quickly while avoiding the expense and lost time that comes with in-person service visits.
Even if your Hialeah business has a regular freelance support technician or maintains an in-house IT staff that know how to deal with common network issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the experience to handle unexpected network crises or especially tough integration problems.
Advantages of Progent's IT Support for Companies in Hialeah
Progent's online support services enable your Hialeah business to enjoy the benefits of immediate, enterprise-level IT support without the cost of managing a full-time IT organization. Your information system will acquire added strategic value by becoming increasingly available, efficient, and protected. Benefits to your company include:
- Seamless remote extension of your on-site support resources
With most businesses in Hialeah or anywhere in Florida, nearby computer service resources, whether consisting of independent consultants or an internal maintenance staff, can resolve typical network problems. On the other hand, IT crises may spring up when your regular support personnel are overstretched or absent, and some problems may stem from technology that is unfamiliar to your onsite support technicians. In these instances, Progent's online service experts give you a convenient, quick, and budget-friendly solution to supplement your local resources and to transfer useful information to improve your capability to handle future issues locally.
- Reduced Dependence on Individual Consultants
For network maintenance, smaller organizations often rely on individual freelance service providers. Although independent service people have less internal costs than larger service firms and can afford to charge lower rates, they are often overextended, making it hard to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the absence of fallback personnel may require your company to go without help during an IT crisis. As your network grows, system unavailability and problems with critical applications become more costly. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a reliable source of reserve service experts to insure your IT system stays up and running.
- Create a Solid Foundation for Smooth Growth
Businesses often begin with an information architecture created on a modest budget. Lacking a proper framework, band-aid fixes can get thrown on top of a shaky foundation. When a company grows, reliability and expandability problems can hinder the success of the business. These poorly designed environments need careful assessment, intelligent strategic planning, and wide IT knowledge to evolve to a system infrastructure that can deliver the stable foundation to meet current business requirements and ease future expansion.
- Interact with Problem Solvers Rather Than Technology Sellers
Smaller companies require guidance and technical education to negotiate an increasingly complicated maze of technology alternatives available for accelerating business growth and improving productivity. Businesses do not need a network consultant who is trying to resell a certain vendor's products. Network consulting and product selling can result in a situation where the proposed
solution is built around a predetermined product instead of the genuine requirements of a business. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match technical consulting with the real needs of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT expertise, fine tuned support tools, and understanding of corporate IT enable offices to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does My Business Begin Getting Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry experience, at the front lines of network service, performing a wide range of technical projects for an extensive mix of clients. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This means that you get not only expert technical help, but also a consultant with field-tested methods for applying technical knowledge to solve actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site help by the minute. As a result, you are charged exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and asks no retainer for support services delivered during normal business hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast fixes so you won't be forced to permit minor problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or small service organizations who offer minimal documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports transmitted by each staff member to every client. The practice of detailing and organizing support activity results in more efficient support and avoids a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to provide round-the-clock system monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.