Immediate Online Support for Hialeah Computer Networks
For companies located in Hialeah or anywhere in Florida, Progent provides remote technical support for networks based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified engineers have provided online support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve complex infrastructure problems, plus the services of CISSP-accredited security consultants to handle high-level security design and troubleshooting issues.
Progent's remote technical support experts provide exceptional value due to the fact that they have the practical experience and have access to the sophisticated tools necessary to solve the majority of information system problems quickly. Efficient support reduces direct costs because solutions require minimal billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your site. Your company saves additionally in indirect costs by minimizing or avoiding system outages and associated costs due to business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support expertise is especially valuable in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.
Progent's pricing model for online help is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you pay only for the services that you receive. In contrast to typical remote support companies, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and simple policy for pricing avoid scenarios where fast fixes somehow end up as big tabs. Progent's penchant for disposing of problems quickly means you spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of optimized tools and proven methodologies which ensure the highest level of effectiveness for online engineering help and troubleshooting for IT systems of any size. Progent provides secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's Technical Response Center to access your system remotely without violating corporate security.
Progent's advanced technical support reporting application maintains thorough histories describing all service that Progent's clients have been provided. Progent's authorized service personnel have access to the history of all help rendered to every Progent customer by any engineer. This history of anomalies and responses is organized as an easily searchable support database that enables Progent's remote support engineers to share their knowledge company-wide to make sure that the quality of Progent's technical support improves over time. Progent's high-level certifications and close associations with key technology companies including Cisco and Microsoft make available additional massive support databases and allow fast response from manufacturers' internal product engineers so Progent's remote consulting specialists are able to arrive at optimal resolutions in the least time.
Online services available from Progent to businesses in Hialeah and anywhere in the state of Florida include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote service engineers offer computer system problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 development,
Microsoft Skype for Business Server migration support, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of affordable desktop support services to help you business to install, integrate, repair, and manage workstations and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 migration assistance plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure engineers, and validates a consultant's technical skills at the master level. CCIEs know how to deal with even the most stubborn problems associated with network infrastructure planning, installation, management, compliance, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration tools and developing alternate approaches or identifying program updates. CCIEs offer exceptional cost-effectiveness since their broad experience permits them to fix problems rapidly. In typical instances, less qualified consultants can struggle for many hours or even days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can interface to your network via the latest remote support tools in order to perform quick, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide help for the entire range of Cisco's top-selling family of networking devices by delivering services that include:
CISSP, ISSAP, and CISM Qualified Network Security Engineers
Progent's qualified CISM and CISSP cybersecurity experts offer a variety of system protection solutions that can strengthen the defenses of your Windows, Apple macOS and OS X, or Linux network against assaults or assist you to recuperate quickly following a serious breach. Security services offered by Progent cover comprehensive data security and compliance assessment utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recovery from malicious assaults; setting up firewalls; establishing safe architectures for remote and mobile communication; defending your email infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support services to help organizations of all sizes integrate their information networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that utilize on-premises IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for recovering applications and services quickly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and fixes and can generate audit reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a wide range of information technologies including system architecture, email systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy management in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with migration from older applications to Microsoft Windows or Linux-based solutions. Progent's group-based methodology for resolving technical issues enables quick escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This expedites repair of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance diagnosing anomalies within UNIX/Linux networks powered by popular derivatives of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by some of the world's leading corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide centralized control and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so that all potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup system that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology programs. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the engineers involved. Progent's background in these special fields of information technology enables customers to execute major projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Hialeah Business Can Contact Progent's Online Service Professionals
Call Center Expertise
Progent's Help Desk service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are designed for businesses who don't have the budget to assemble and manage an internal Call Center but who require quick communication with a dependable Help Desk Call Center with proficient phone assistance plus the expertise to escalate the most challenging problems to high-level consultants.
Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Help Desk Call Center or revamping your current organization, selecting or modifying Help Desk software to meet the unique demands of your company, or providing temporary online staff to reinforce your existing Call Center resources to deal with unusually busy events like software migrations, mass updates, or rolling out new applications.
Progent's Help Desk team of veteran information technology professionals offers your customers in Hialeah or anywhere in the state of Florida quick access to a reliable network service group with years of background delivering telephone-based support and online repair service for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk recognition as a solid enabler of business success, and Progent's target is to resolve rather than merely record network issues.
- Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team can supply remote and in-depth consulting expertise and education in specific business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's expertise, programming, and training offerings, go to Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Hialeah, or anywhere in the state of Florida, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your business so your network maintenance is proactive and automated. By spotting possible issues before they evolve into network outages, system monitoring can head off stressful and costly information system crises. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems that incorporate multiple OS platforms.
To contact Progent about emergency online expertise with Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Hialeah or throughout the state of Florida, Progent's online computer support specialists are ready to deliver expert and cost-effective IT help whenever your company requires it. Long experience delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune online access tools to repair network problems quickly while avoiding the expense and lost time associated with on-site support visits.
Even if your Hialeah company works with a local freelance consultant or maintains a full time IT staff that know how to handle typical network problems, Progentís Microsoft certified engineers can still offer an easy and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to deal with unexpected network emergencies or particularly complex integration projects.
Details of Progent's Remote Computer Support for Hialeah
Progent's online support, remote troubleshooting, system security consulting, and network administration services offer businesses in Hialeah or throughout the state of Florida the greatest leverage for your support investment. Whether you need one-time telephone help and Internet-based network repair or full-time Help Desk outsourcing support and network administration, Progent's experts can provide your company enterprise-level network support while allowing you to eliminate the expense and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's online help program include:
- Immediate Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Hialeah and is also ideal for customers in more remote regions of Florida that lack consultants with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad array of Microsoft support tools, technical databases, and continuing education.
- By the Minute Billing to Reduce Expenses
Progent provides remote support on a per-minute basis, so you are billed only for the support you use. Progent asks for no minimum fee for online help and asks for no ongoing subscription fee for services provided during regular business hours. This protects you from facing big bills for quick fixes.
- Access to Cisco Network Architecture Professionals
Progent's registered experts for Cisco can provide the services of authorized professionals who have skill in planning, implementing, and managing networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Team
Progent's core consulting offerings consist of system integration, MS Exchange expertise, corporate security planning, and Help Desk outsourcing services. Progent's Application Experts Team can provide in-depth consulting expertise for specific application areas. Support available from the Application Experts Team includes:
Microsoft Dynamics GP Support and Customization
Microsoft Project and Project Online Training
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Troubleshooting
BI Reporting Development and Training
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Management Support and Application Programming
MySQL Management Support and Software Development
Apple Mac Support
Amazon MWS Software Integration
By providing a convenient one-stop source for IT generalists and application experts, Progent is able to deliver timely, affordable, and thorough IT solutions that fit the unique needs of your business.
- Advanced Online Access Software
Secure remote connectivity permits Progent's service experts to observe exactly what your customers see. This makes it possible to produce quick solutions to issues that might otherwise require a costly personal visit. Cutting-edge online access tools and expert technicians together enable Progent to repair most IT problems quickly and economically. Progent is an industry leader in online support and remote system analysis.
- Compatibility with Popular VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- Round-the-Clock Support for High System Uptime
For organizations with mission-critical applications, Progent can provide optional round-the-clock online technical services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this service can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended especially for budget-constrained offices whose clients require instant access to a Help Desk service with expert telephone support and complete escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT background, refined support software, and familiarity with enterprise networking enable businesses to escape the pitfalls of excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Start Getting Online Network Help from Progent?
- Certified Expertise in Microsoft's Full Line of Server Platforms
Progent offers world-class support for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 R2 migration, Windows 2003 maintenance, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person help per minute. As a result, you are billed exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer for services delivered during regular business hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you won't be tempted to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent faces few competitors. Businesses who utilize trusted independent service providers or who employ internal support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, protected, and productive.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few IT service firms to provide round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your information network from painful and expensive service losses.
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.