Fast Remote Support for Hialeah Florida Networks
For organizations located in Hialeah Florida, Progent offers remote support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online support to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle complex infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and diagnostic jobs.
Progent's remote support engineers offer exceptional value because they possess the real-world experience and are equipped with the advanced technology needed to solve the majority of information system problems quickly. This reduces direct expenses since service calls require minimal chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your organization benefits even more with indirect costs by reducing or avoiding system downtime and related costs resulting from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's advanced online consulting expertise is particularly valuable for businesses that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's billing policy for remote help is designed to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you are billed just for the services that you receive. In contrast to many remote service firms, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and clean model for billing do away with scenarios where fast solutions manage to end up as substantial invoices. Progent's skill at disposing of technical issues quickly means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of optimized technologies and field-tested processes that permit the highest level of efficiency for online help and troubleshooting for computer systems of any size. Progent provides protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's Technical Response Center to interface to your computer system remotely without violating network security.
Progent's advanced service database system keeps extensive records describing the support that Progent's customers have received. Progent's team consultants have access to the specifics of all help provided to every Progent customer by every engineer. This archive of problems and responses is structured as a readily searchable internal database that permits Progent's remote technical experts to share their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's extensive list of accreditations and close associations with key vendors including Cisco and Microsoft open up additional massive technical knowledge bases and permit quick access to vendors' internal product engineers so Progent's online service experts can arrive at the best resolutions quickly.
Remote support offered by Progent to clients in Hialeah Florida include:
Certified Windows Support
Progent's Microsoft-premier online support professionals can provide computer system problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist you with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable desktop services to help you business to deploy, integrate, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade help as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking engineers, and certifies a consultant's technical knowledge at the expert level. Cisco-qualified CCIEs can resolve even the most complex challenges surrounding network design, installation, management, compliance, and repair. Cisco CCIEs operate closely with Cisco's internal product support engineers in analyzing problems with IOS Software network management utilities and developing workarounds or identifying program updates. CCIEs represent an excellent cost-effectiveness because their depth of experience permits them to fix problems rapidly. In common instances, less seasoned consultants can wrestle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can connect to your environment via advanced remote support technology to provide quick, safe, and economical analysis and remediation.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Miami and South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's Cisco-qualified CCIEs can provide help for the entire range of Cisco's top-selling selection of networking appliances by providing consulting services that include:
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a range of security services to strengthen the immunity of your Windows, macOS and OS X, or Linux network against internal or external threats or assist you to clean up rapidly after a serious breach. Security services available from Progent cover thorough data security and compliance analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm assaults; setting up firewalls; designing safe mechanisms for remote and mobile communication; defending your email system from spam and DHA attacks; and initiating round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting to help organizations of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that utilize physical IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable process for recovering applications and services rapidly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and patches and can produce reports to confirm complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that provide high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer remote support services to cover a wide spectrum of information technologies such as system infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Windows integration. For server consolidation and simplified administration in environments that combine Linux-based systems and Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with migration from legacy applications to MS Windows or Linux environments. Progent's group-based methodology for solving network issues promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can provide emergency remote assistance resolving problems affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology used by many of the industry's top corporations. The ProSight suite of network monitoring and management services covers all critical areas of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to provide web-based control and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for contract information technology programs. Billing rates for longer-term consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these important fields of information technology allows clients to complete critical initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Hialeah Company Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Call Center consulting expertise can support you in creating an efficient new Call Center or improving your current organization, identifying or modifying Help Desk Call Center application software to handle the special demands of your company, or providing temporary online personnel to work with your existing Help Desk resources to handle demanding scenarios like software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk team of seasoned network consultants provides your computer users in Hialeah Florida instant assistance from an efficient network service resource with years of experience delivering phone consulting and online diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center recognition as a significant contributor to company performance, and Progent's aim is to resolve rather than merely annotate network problems.
- Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group offers remote and in-depth consulting expertise and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and training for Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's expertise, programming, and education offerings, go to Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Hialeah Florida online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your environment so your computer support is proactive rather than reactive. By exposing emerging problems before they expand into downtime, automated monitoring can head off stressful and expensive information system failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or networks based on a variety of OS platforms.
To contact Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Hialeah Florida, Progent's phone-based computer support specialists can provide effective and affordable IT support the instant your organization requires it. Long experience providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine remote access tools to fix computer problems quickly while eliminating the cost and lost productivity associated with on-premises support calls.
Even if your Hialeah business has a regular freelance consultant or employs a full time organization that know how to deal with day-to-day network issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual extension of your on-site resources in cases when your regular service personnel either don't have the availability or the expertise to deal with sudden network emergencies or especially complicated integration projects.
Details of Progent's Online Computer Services for Hialeah Florida
Progent's phone support, remote repair, system security consulting, and system management services offer offices in Hialeah Florida unparalleled leverage for your support investment. Whether you require occasional phone support and remote troubleshooting or full-time Help Desk services and network administration, Progent's professionals can deliver your business world class IT support while permitting you to eliminate the cost and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's online help program include:
- Immediate Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to offices in Hialeah Florida and is also ideal for networks in more remote regions that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a broad array of Microsoft support tools, service information, and on-going education.
- Per Minute Billing to Reduce Expenses
Progent offers online help on a by-the-minute billing plan, so you are charged only for the support you receive. Progent requires no minimum charge for online help and imposes no ongoing subscription fee for services delivered during normal working hours. This keeps you from facing big bills for routine repairs.
- Availability of Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco offers help from on-staff professionals who have experience in planning, implementing, and managing networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic consulting services consist of system integration, MS Exchange consulting, corporate security design, and shared Help Desk services. Progent's Experts group can provide world-class consulting expertise for specific business applications. Support available from the Application Experts Team covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Support
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Management Support and Software Development
MySQL Management Support and Software Development
Apple Macintosh Help
Amazon MWS Software Design and Programming
By providing a convenient centralized resource for IT generalists and application experts, Progent is able to tailor timely, cost-effective, and comprehensive information technology solutions that match the specific requirements of your company.
- State of the Art Online Connectivity Software
Secure online access allows Progent's service experts to observe exactly what your users see. This makes it possible to produce quick solutions to problems that might otherwise require an expensive onsite service call. Cutting-edge online access tools and experienced technicians combine to enable Progent to repair most IT issues quickly and affordably. Progent is an industry leader in offsite support and remote network monitoring.
- Compatibility with Leading VPN Gateways
Progent can provide safe VPN access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Support for Maximum System Availability
For businesses with line-of-business applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on MS Operations Manager, this offering can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk support services are intended specifically for budget-constrained businesses whose workers need immediate access to a Help Desk Call Center with expert telephone support and complete escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical expertise, refined remote support software, and familiarity with corporate IT enable offices to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional background, at the front lines of network service, executing a broad range of technical projects for a large array of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This means that you get not just expert IT skills, but also a support engineer with proven approaches for applying technical knowledge to solve actual network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for online support and on-site help by the minute. As a result, you are invoiced just for received support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer for support services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast solutions so you won't be tempted to allow minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent has few competitors. Companies who utilize familiar independent consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more robust, secure, and productive.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your information network from stressful and costly service disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.