For small companies in Hialeah or anywhere in Florida, Progent offers support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the consultation Cisco CCIE network specialists for challenging connectivity issues, as well as the assistance of CISSP-accredited security engineers to help with high-level security architecture and disaster recovery planning.
Progent's remote support engineers represent exceptional leverage due to the fact that they have the practical experience and the sophisticated tools to resolve the majority of network problems rapidly. This lowers immediate expenses because service calls take up fewer billable minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your organization benefits additionally in incidental costs by minimizing or avoiding system outages and related costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's pricing model for online help is designed to get the most out of your IT service investment. Progent bills by the minute for phone assistance, so you are charged only for the support that you actually get. In contrast to typical remote service companies, Progent requires no startup charge or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent situations where quick repairs manage to turn into major bills. Progent's penchant for dealing with technical issues quickly results in your company conserving money.
Progent's Remote Support Technologies
Over the years, Progent has fine tuned a set of customized technologies and field-proven methodologies that allow the maximum degree of efficiency for online technical support and repair for small and midsize business IT systems. Progent provides protected VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access enables the staff of Progent's online support team to interface to your company's environment remotely without compromising network security.
Progent's sophisticated customer support database system stores comprehensive histories for all service that Progent's customers have been provided. Progent's authorized consultants have access to the records of services provided to every client by any Progent consultant. This history of issues and fixes is organized as a conveniently accessible internal knowledge base that permits Progent's remote support professionals to share their knowledge company-wide to make sure that the quality of Progent's support services grows daily. Progent's high-level accreditations and close relationships with key industry leaders including Cisco and Microsoft make available other massive technical databases and allow quick access to manufacturers' internal support staff with the result that Progent's online service specialists can come up with the best solutions quickly.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Hialeah or anywhere in Florida or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT help, visit Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's phone-based technical support engineers offer advanced credentials in an extensive array of products and technologies. This breadth of technical skills permits Progent's engineers to resolve practically any crisis that may occur in a small business information system. Certificates awarded to Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To help clients with multi-OS networks, Progent also provides the services of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online services provided by Progent to small businesses in Hialeah and throughout the state of Florida include:
Special Support Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a wide range of computer technology such as network architecture, messaging systems, network and operational security, UNIX and Windows integration, virtual server products for server hardware economization and easy management, and transitioning from legacy systems to current Windows or Linux solutions. Progent's group-oriented approach to solving network issues enables fast escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide urgent online assistance for analyzing anomalies within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for networking professionals, and certifies a consultant's networking knowledge at the master level. CCIEs know how to handle even the most difficult issues surrounding network infrastructure design, installation, administration, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in analyzing problems with IOS Software network administration utilities and developing workarounds or locating program patches. CCIEs are an excellent cost-effectiveness because their broad expertise enables them to resolve the most complex problems rapidly. In common cases, less seasoned service providers can struggle for hours or even days with the same tasks that a CCIE can resolve in minutes.
Few consulting firms make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent offers fast telephone contact with a Cisco authorized CCIE so you can receive urgent support for severe network infrastructure issues that are crippling worker efficiency but are beyond the comfort zone of your ordinary network maintenance group or consultant. Progent's CCIE consultants can tie into your computer system by means of sophisticated remote support tools in order to perform quick, secure, and affordable analysis and remediation.
Progent's CCIEs offer assistance with all of Cisco's industry-leading selection of infrastructure products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network solutions.
Certified MS Windows Expertise
Progent's Microsoft-certified online support experts offer network repair and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the assistance of support professionals who can assist you with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 design and integration,
Skype for Business migration support, Microsoft Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of online PC desktop support and troubleshooting services such as Windows 7 migration support, upgrading to 64-bit desktop software, integrating Office 2010, and automating desktop configuration.
CISM and CISSP Certified Network Security Consultants
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a range of security services to improve the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or assist your company to recuperate quickly after a serious breach. Security services offered by Progent cover comprehensive network security audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from virus and worm assaults; installing firewalls; designing safe mechanisms for off-site and mobile access; securing your messaging system from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that utilize local resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering high-level consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent offers the skills of seasoned online consulting experts for special projects that small businesses often request. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables clients to execute major projects economically and on time. Progent's project-based online engineering solutions include:
How Your Hialeah Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center service options for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk support services are ideal for smaller businesses who don't have the budget to build and maintain an internal Call Center but who require fast communication with a dependable Help Desk with proficient telephone support as well as the technical depth to escalate the most challenging problems to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center consulting expertise can assist you in establishing an efficient new Call Center or enhancing your current one, evaluating or enhancing Help Desk software to handle the special requirements of your corporation, or providing temporary online staff to work with your internal Help Desk Call Center team to deal with demanding scenarios like software transitions, major updates, or installing brand new applications.
Progent's Call Center staff of seasoned network experts gives your workers in Hialeah or anywhere in the state of Florida rapid assistance from a reliable technical support group with substantial background delivering phone help and online repair service for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk the reputation as a significant enabler of business productivity, and Progent's policy is to fix and not simply document technical problems.
Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Team offers online and in-depth engineering support and training in key business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for popular Microsoft business applications such as CRM, Office Project, MS Word, and MS Excel. To learn more information about Progent's consulting, programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac experts can nurture the imaginative elements of Macintosh computing by providing remote consulting support and training in imaging, sound, and video. Progent's support professionals can provide assistance in a variety of Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with special projects like capturing or digitizing audio/video or setting up an audio/video post production lab.
Online Network Monitoring Services
Progent can provide companies in Hialeah, or anywhere in the state of Florida, online network and server monitoring support centered around MS Operations Manager network monitoring, adapted by Progent to accommodate your environment so your IT maintenance is proactive rather than reactive. By anticipating emerging problems before they evolve into crashes, system monitoring can ward off disruptive and costly service crises. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or networks that incorporate a variety of operating systems.
To contact Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.