For small and midsize companies in Hialeah Florida, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to companies in all 50 states in the U.S. (See Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, plus the services of CISSP and CISM-certified security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's online technical support services offer exceptional value due to the fact that they are equipped with the real-world background and the sophisticated technology to resolve the majority of information system problems quickly. Efficient support reduces direct expenses because solutions take up a smaller number of chargeable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your company saves even more with indirect costs by minimizing or avoiding system downtime and related costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused executives.
Progent's billing policy for remote support is structured to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged only for the support that you receive. Unlike typical online service organizations, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for billing save you from situations where quick fixes somehow turn into major tabs. Progent's skill at dealing with technical issues efficiently results in your company conserving money.
Progent's Remote Technical Support Technologies
Over time, Progent has developed a collection of customized technologies and proven processes which allow the highest degree of effectiveness for online engineering help and repair for small and midsize company IT networks. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the engineers of Progent's online support team to link to your company's computer system without breaching system security.
Progent's proprietary customer support database system keeps comprehensive records of the service that Progent's customers have been provided. Progent's staff service personnel have access to the records of support rendered to every Progent client by any Progent engineer. This database of problems and solutions is structured as an easily exploitable proprietary knowledge base that permits Progent's remote technical experts to share their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft permit access to other massive technical support databases and allow fast response from vendors' internal engineering staff with the result that Progent's remote service experts can find the most efficient resolutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote support in Hialeah Florida or to find out more about Progent's online support programs, call Progent at
Online Support Services Available from Progent
Progent's remote technical service professionals offer advanced credentials in a comprehensive set of technologies. This broad range of IT skills enables Progent's consultants to tackle almost any emergency that may crop up in a small company network. Certifications earned by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, and Design Associate.
To provide assistance to businesses with mixed-OS networks, Progent also provides access to engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services available from Progent to clients in Hialeah include:
Progent's UNIX and Linux consultants can provide urgent phone-based help for resolving problems affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Progent also offers a broad range of online PC desktop support and troubleshooting services including Microsoft Windows 7 migration, moving to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.
Progent’s Co-managed Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative service desk solution built around the leading PSA tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk consulting services can support you in building an efficient new Call Center or enhancing your current one, selecting or modifying Help Desk Call Center software products to handle the unique needs of your company, or providing temporary online staff to reinforce your in-house Help Desk Call Center group to deal with demanding situations such as software migrations, major updates, or installing new business software.
Progent's Call Center staff of seasoned network professionals offers your workers in Hialeah Florida quick access to an effective technical support resource with substantial background providing telephone-based consulting and online repair service for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center recognition as a key enabler of company productivity, and Progent's target is to fix rather than simply document network problems.
Progent's Mac consultants can support the imaginative aspect of Apple Mac environments by providing remote help services and training in imaging, audio, and video. Progent's consultants can provide expertise in a variety of Macintosh applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs such as scanning or digitizing audio/video or setting up an audio/video production facility.
Remote Network and Server Monitoring Support
Progent offers businesses in Hialeah Florida remote computer system monitoring support powered by MS Operations Manager network monitoring, customized by Progent for your environment so your IT support is proactive rather than reactive. By exposing looming problems before they result in downtime, remote monitoring can head off disruptive and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems that incorporate multiple operating systems.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
City | Address | Phone | Link |
Fort Lauderdale | 401 E Las Olas Blvd, Suite 1400 Fort Lauderdale, FL 33301 United States |
(954) 736-4937 | Fort Lauderdale Network Support Services |
Fort Myers | Collier Avenue Executive Center, 2080 Collier Avenue Fort Myers, FL 33901 United States |
(239) 676-0700 | Fort Myers Network Support Services |
Hialeah | 17690 NW 78th Ave Hialeah, FL 33015 United States |
(786) 756-4700 | Hialeah Network Support Services |
Miami | 200 South Biscayne Blvd, Suite 2790 Miami, FL 33131 United States |
(786) 646-0567 | Miami Network Support Services |
Miami Beach | 1680 Michigan Avenue Miami Beach, FL 33139 United States |
(786) 522-2526 | Miami Beach Network Support Services |
Naples | 780 5th Avenue S, Suite 200 Naples, FL 34102 United States |
(239) 330-4007 | Naples Network Support Services |
West Palm Beach | 515 N. Flagler Drive, Suite P-300 West Palm Beach, FL 33401 United States |
(561) 437-1717 | West Palm Beach Network Support Services |