For small companies in Hialeah or anywhere in Florida, Progent offers support for computer systems based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex infrastructure problems, as well as the services of CISA and CISSP-accredited security engineers to handle high-level security architecture and business continuity planning.
Progent's online technical support services represent excellent value due to the fact that they have the practical experience and the sophisticated technology to solve the majority of information system problems rapidly. This reduces direct costs since solutions require a smaller number of billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your office. Your company saves additionally with incidental expenses by minimizing or eliminating system downtime and associated losses due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.
Progent's pricing model for remote support is designed to get the most out of your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are charged only for the support that you actually get. Unlike typical online service companies, Progent requires no initialization surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing avoid situations where speedy. minor repairs manage to end up as big tabs. Progent's penchant for handling problems efficiently results in your company spending less money.
Progent's Online Technical Support Tools
Over the years, Progent has developed a collection of customized tools and field-tested methodologies which promote the maximum level of efficiency for online help and troubleshooting for small and midsize company information systems. Progent provides safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to communicate with your company's environment without violating corporate security.
Progent's advanced customer support reporting system stores comprehensive histories for all support that Progent's clients have received. Progent's staff engineers have the benefit of the records of services provided to every client by any Progent engineer. This history of trouble tickets and responses is stored as a quickly exploitable proprietary knowledge base that enables Progent's remote technical experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and close associations with key technology companies including Cisco and Microsoft make available additional vast support knowledge bases and permit priority response from vendors' internal engineering staff with the result that Progent's remote consulting specialists can determine optimal resolutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone services in Hialeah or anywhere in Florida or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network help, visit Immediate Emergency Support.
Online Support Services Available from Progent
Progent's online technical service professionals have credentials in an extensive set of technologies. This wide range of technical skills permits Progent's consultants to tackle virtually any emergency likely to crop up in a small or midsize business information system. Certifications held by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, CCDA and CCDP.
To help businesses with multi-platform networks, Progent also provides the services of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online support services provided by Progent to small businesses in Hialeah and anywhere in the state of Florida include:
Additional Support Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a wide range of computer technology including network infrastructure, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server economization and simplified administration, and migration from legacy systems to current Windows or Linux solutions. Progent's team-oriented approach to solving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent online help for diagnosing anomalies within UNIX/Linux systems based on leading versions of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network engineers, and validates an individual's networking skills at the master level. CCIEs know how to resolve the most stubborn problems surrounding network design, installation, maintenance, security, and problem solving. CCIEs operate on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs provide excellent value because their broad experience enables them to fix the most complex problems quickly. In many instances, less experienced service providers can struggle for many hours or days with identical tasks that a Cisco CCIE can resolve in minutes.
Few support providers make Cisco CCIEs accessible to support small and medium sized businesses. Progent offers quick phone access to a Cisco authorized CCIE so your company can get immediate help for serious network infrastructure problems that are impacting worker productivity but are outside the experience of your ordinary network service personnel. Progent's Cisco-qualified CCIE support experts can connect to your computer system using state-of-the-art on-line support technology to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling selection of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, plus VPN products.
Authorized MS Windows Expertise
Progent's Microsoft-expert remote support experts can deliver network troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can assist you with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 planning and deployment,
Skype for Business Server migration consulting, Lync Server 2013 management and Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a full range of online desktop support services including Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Premier System Security Engineers
Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a variety of security services that can enhance the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or assist your business to clean up quickly following a serious breach. Security consulting services available from Progent include: comprehensive network security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm assaults; configuring firewalls; designing safe techniques for off-site and mobile access; protecting your email infrastructure against spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting support to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To help you to incorporate cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent offers the skills of seasoned remote consulting experts for contract IT projects that small businesses often need. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Hialeah Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Support
Progent's Call Center service offerings for small and midsize businesses with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk support services are ideal for small companies who lack the money or time to build and maintain an internal Call Center but who need quick access to an efficient Call Center with professional phone assistance as well as the technical depth to escalate complex problems to advanced consultants.
Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the leading professional services automation platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Call Center consulting support can support you in establishing an efficient new Help Desk Call Center or revamping your existing one, evaluating or modifying Help Desk software to meet the unique demands of your company, or providing temporary online personnel to supplement your existing Help Desk team to deal with high-demand situations like software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of experienced network professionals provides your computer users in Hialeah or anywhere in the state of Florida instant assistance from an efficient support group with years of experience providing telephone-based help and remote diagnostics for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk recognition as a solid driver of business performance, and Progent's aim is to fix and not merely track technical issues.
Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting Team provides phone-based professional engineering support and education in key business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for familiar Microsoft business applications such as CRM, MS Project, Office Word, and Microsoft Excel. To find out additional information concerning Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac consultants can support the creative aspect of Macintosh computing by providing remote help support and education in graphics, audio, and motion video. Progent's consultants can provide help in a range of Macintosh applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with special projects such as scanning or digitizing audio/video or integrating an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent can provide companies in Hialeah, or anywhere in the state of Florida, online network and server monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so that your IT support is proactive rather than reactive. By spotting emerging problems before they grow into network outages, proactive monitoring can head off disruptive and expensive service crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments that incorporate a mix of platforms.
To contact Progent about emergency remote help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.