UNIX, Linux, Sun Solaris, Mac OS X Remote Support for

For small and midsize businesses located in Hialeah Florida, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has provided remote troubleshooting to companies in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure issues, as well as the services of CISA and CISM-certified security engineers to handle high-level security architecture and disaster recovery planning.

Progent's remote support engineers represent excellent leverage because they have the real-world experience and the advanced technology to resolve most network problems rapidly. This reduces direct costs because service calls accumulate a smaller number of chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your site. Your company saves additionally in incidental costs by minimizing or avoiding system downtime and related costs stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused executives.

Progent's billing model for online help is designed to get the most out of your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe only for the support that you receive. Unlike many remote service firms, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing avoid situations where quick fixes manage to turn into major bills. Progent's skill at handling technical issues efficiently results in your business conserving money.

Progent's Remote Service Technologies
Through years of experience, Progent has refined a set of optimized technologies and proven processes that permit the highest level of effectiveness for remote consulting and troubleshooting for small and midsize business computer systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity enables the engineers of Progent's remote service group to connect to your company's environment without violating network security.

Progent's sophisticated service database system maintains comprehensive documentation for all support that Progent's customers have received. Progent's staff consultants have the benefit of the records of assistance rendered to each Progent customer by every Progent consultant. This database of anomalies and responses is organized as a conveniently accessible internal knowledge base that allows Progent's online technical professionals to communicate their experiences company-wide to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and close relationships with key vendors such as Cisco and Microsoft make available other massive technical knowledge bases and allow fast response from vendors' internal engineering staff so Progent's online consulting specialists are able to come up with the most efficient solutions in the least time.

Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Hialeah Florida or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network help, visit Immediate Urgent Support.

Online Technical Support Services Provided by Progent
Progent's online network support professionals have credentials in a comprehensive array of technologies. This broad range of capability permits Progent's engineers to address almost any problem likely to take place in a small or midsize business network. Credentials held by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.

To support businesses with mixed-OS networks, Progent also provides the skills of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Remote technical support services available from Progent to customers in Hialeah include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services cover a broad array of information technology including system infrastructure, messaging systems, network and operational security, UNIX and Windows coexistence, virtual server products for server consolidation and easy administration, and transitioning from older systems to the latest Microsoft Windows or Linux environments. Progent's team-based methodology for resolving technical issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support costs.

  Progent's UNIX and Linux support engineers can provide emergency remote assistance for troubleshooting problems within UNIX/Linux networks based on popular derivatives of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Major Linux versions for which Progent offers expert support include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network consultants, and indicates a consultant's networking skills at the master level. Cisco CCIEs know how to resolve the most complex problems surrounding network design, integration, maintenance, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS network management tools and coming up with workarounds or locating program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their broad expertise allows them to solve even the most complex problems quickly. In typical cases, less seasoned engineers can wrestle for hours or days with the same problems that a Cisco CCIE can fix in minutes. Few support providers make CCIEs accessible to assist small and medium sized businesses. Progent offers fast phone contact with a Cisco-qualified CCIE so your company can receive timely help for complex network issues that are impacting worker productivity but are outside the scope of your local network service resources. Progent's Cisco CCIE support experts can communicate with your network via state-of-the-art on-line troubleshooting technology in order to provide quick, safe, and affordable diagnosis and remediation. Progent's Cisco CCIEs offer consulting for all of Cisco's industry-leading family of connectivity devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.

• Certified Microsoft Windows Experts
  Progent's Microsoft-certified online support professionals can deliver computer system problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help your company with a broad range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2019 Server integration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint 2019 design and configuration, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online planning, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition can deliver a full range of remote desktop support and troubleshooting services such as Microsoft Windows 7 migration, moving to 64-bit desktop software, integrating Office 2010, and streamlining desktop configuration.

• CISM and CISSP Certified Network Security Consultants
  Progent's certified CISM and CISSP security consultants offer a variety of security solutions to improve the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist you to recuperate rapidly following a damaging breach. Security support services offered by Progent cover thorough network security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick cleanup after malicious attacks; integrating firewalls; designing secure architectures for remote and mobile communication; defending your messaging system from spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced remote consulting to help organizations of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that combine physical resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of experience delivering high-level consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.

• Call Center Support
  Progent's Call Center service offerings for small and midsize companies with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Call Center services are designed for small organizations who don't have the budget to support an in-house Help Desk but who require quick access to an efficient Help Desk Call Center with professional telephone support as well as the available expertise to escalate the most challenging problems to advanced engineers.

  Progent’s Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) platform for handling service requests, ticketing, responsibility, status tracking, and reporting.

  Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Help Desk or revamping your current organization, identifying or enhancing Help Desk Call Center application software to address the special requirements of your company, or adding occasional online personnel to reinforce your existing Help Desk Call Center team to deal with unusually busy situations like software migrations, major upgrades, or installing new business software.

  Progent's Help Desk Call Center staff of veteran network consultants offers your clients in Hialeah Florida immediate contact with a reliable technical support group with substantial background offering telephone-based support and online troubleshooting for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center the reputation as a crucial contributor to company success, and Progent's goal is to fix and not merely report IT issues.

• Business Applications Support: Training, Programming, and Troubleshooting
  Progent's Applications Consulting Team provides phone-based advanced engineering expertise and education in specific business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for familiar Microsoft business applications such as CRM, Project, MS Office Word, and Microsoft Excel. To find out more concerning Progent's consulting, custom development, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

  Progent's Mac consultants can support the artistic elements of Apple Mac systems by providing phone-based consulting support and training in graphics, audio, and motion video. Progent's consultants offer help in a range of Apple Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common jobs such as scanning or digitizing audio/video or setting up an audio/video production lab.

  Online Network and Server Monitoring Services
  Progent offers businesses in Hialeah Florida remote network and server monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so that your network support is proactive and automated. By spotting potential trouble spots before they evolve into downtime, automated monitoring can minimize inconvenient and costly information system crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or networks that incorporate a variety of OS platforms.

South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.