UNIX, Linux, Solaris, and Apple Mac OS X Online Support for

For small and midsize companies in Hialeah Florida, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to companies in all 50 states in the U.S. (See Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, plus the services of CISSP and CISM-certified security consultants to handle high-level security architecture and disaster recovery preparedness.

Progent's online technical support services offer exceptional value due to the fact that they are equipped with the real-world background and the sophisticated technology to resolve the majority of information system problems quickly. Efficient support reduces direct expenses because solutions take up a smaller number of chargeable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your company saves even more with indirect costs by minimizing or avoiding system downtime and related costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused executives.

Progent's billing policy for remote support is structured to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged only for the support that you receive. Unlike typical online service organizations, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for billing save you from situations where quick fixes somehow turn into major tabs. Progent's skill at dealing with technical issues efficiently results in your company conserving money.

Progent's Remote Technical Support Technologies
Over time, Progent has developed a collection of customized technologies and proven processes which allow the highest degree of effectiveness for online engineering help and repair for small and midsize company IT networks. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the engineers of Progent's online support team to link to your company's computer system without breaching system security.

Progent's proprietary customer support database system keeps comprehensive records of the service that Progent's customers have been provided. Progent's staff service personnel have access to the records of support rendered to every Progent client by any Progent engineer. This database of problems and solutions is structured as an easily exploitable proprietary knowledge base that permits Progent's remote technical experts to share their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft permit access to other massive technical support databases and allow fast response from vendors' internal engineering staff with the result that Progent's remote service experts can find the most efficient resolutions in the least time.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote support in Hialeah Florida or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT help, visit Immediate Urgent Support.

Online Support Services Available from Progent
Progent's remote technical service professionals offer advanced credentials in a comprehensive set of technologies. This broad range of IT skills enables Progent's consultants to tackle almost any emergency that may crop up in a small company network. Certifications earned by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, and Design Associate.

To provide assistance to businesses with mixed-OS networks, Progent also provides access to engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online technical services available from Progent to clients in Hialeah include:

• UNIX/Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad array of computer technology including network infrastructure, email solutions, network and process security, UNIX and Microsoft Windows integration, VMware products for server economization and simplified management, and migration from legacy systems to current MS Windows or Linux environments. Progent's team-oriented approach to solving technical issues enables fast escalation, when required, to engineers with appropriate experience to tackle complex situations. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.

  Progent's UNIX and Linux consultants can provide urgent phone-based help for resolving problems affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Major Linux platforms for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
  The Cisco CCIE certification is the highest recognition for networking professionals, and validates a consultant's technical knowledge at the master level. Cisco qualified CCIEs can deal with even the most complex challenges occurring in network infrastructure planning, integration, administration, protection, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or locating program patches. Cisco qualified CCIEs are an excellent cost-effectiveness since their broad experience enables them to solve the most complex problems rapidly. In typical cases, less seasoned service providers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Few service providers make Cisco CCIEs available to help small and mid-size businesses. Progent can provide quick phone access to a Cisco CCIE so your company can get timely help for serious network issues that are lowering worker efficiency but are outside the comfort zone of your regular network support providers. Progent's CCIE engineers can interface to your environment using the latest remote support technology in order to provide fast, secure, and economical analysis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of networking products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN solutions.

• Authorized Microsoft Windows Experts
  Progent's Microsoft-certified online support professionals can deliver computer troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist your company with a wide range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange Server 2019 deployment, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration, Exchange Server 2010 monitoring and support, SharePoint 2016 migration consulting, SharePoint 2019 design and deployment, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online training, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

  Progent also offers a broad range of online PC desktop support and troubleshooting services including Microsoft Windows 7 migration, moving to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.

• CISSP, ISSAP, and CISM Certified Network Security Experts
  Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of system protection services to improve the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or assist your company to clean up rapidly following a serious penetration. Security support services available from Progent include: thorough security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious assaults; installing firewalls; designing secure architectures for off-site and mobile access; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced remote consulting to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that seamlessly combine local resources as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.

• Help Desk Call Center Expertise
  Progent's Help Desk Call Center service offerings for small and midsize businesses with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Call Center services are well suited for smaller companies who don't have the money or time to create an internal Call Center but who want fast response from an efficient Call Center with proficient phone assistance as well as the available expertise to escalate complex trouble tickets to high-level engineers.

  Progent’s Co-managed Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative service desk solution built around the leading PSA tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

  Progent's Help Desk consulting services can support you in building an efficient new Call Center or enhancing your current one, selecting or modifying Help Desk Call Center software products to handle the unique needs of your company, or providing temporary online staff to reinforce your in-house Help Desk Call Center group to deal with demanding situations such as software migrations, major updates, or installing new business software.

  Progent's Call Center staff of seasoned network professionals offers your workers in Hialeah Florida quick access to an effective technical support resource with substantial background providing telephone-based consulting and online repair service for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center recognition as a key enabler of company productivity, and Progent's target is to fix rather than simply document network problems.

• Business Applications Support: Education, Custom Development, and Troubleshooting
  Progent's Applications Experts Team provides phone-based and in-depth engineering support and education in specific application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting expertise, custom development, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, MS Word, and MS Excel. To find out more on Progent's consulting, customization, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

  Progent's Mac consultants can support the imaginative aspect of Apple Mac environments by providing remote help services and training in imaging, audio, and video. Progent's consultants can provide expertise in a variety of Macintosh applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs such as scanning or digitizing audio/video or setting up an audio/video production facility.

  Remote Network and Server Monitoring Support
  Progent offers businesses in Hialeah Florida remote computer system monitoring support powered by MS Operations Manager network monitoring, customized by Progent for your environment so your IT support is proactive rather than reactive. By exposing looming problems before they result in downtime, remote monitoring can head off disruptive and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems that incorporate multiple operating systems.

Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.