For small and midsize companies in Hialeah or anywhere in Florida, Progent provides technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the services of CISA and CISM-accredited security consultants to handle advanced security architecture and business continuity preparedness.
Progent's remote technical support services represent excellent leverage because they have the practical experience and the sophisticated technology to solve the majority of network issues rapidly. Efficient support reduces immediate expenses since service calls require fewer chargeable consulting minutes. Online support also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally with incidental costs by reducing or eliminating system outages and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's pricing policy for remote support is designed to get the most out of your IT service dollar. Progent charges by the minute for telephone-based assistance, so you owe just for the support that you actually get. In contrast to many remote support firms, Progent imposes no startup fee or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with situations where quick solutions somehow turn into large tabs. Progent's penchant for dealing with technical issues quickly results in your business saving money.
Progent's Online Service Tools
Over time, Progent has refined an arsenal of optimized technologies and proven methodologies which ensure the maximum degree of effectiveness for remote consulting and troubleshooting for small business IT networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your system remotely without violating network security.
Progent's proprietary technical support database system maintains detailed documentation describing the support that Progent's customers have received. Progent's authorized service personnel have access to the history of assistance rendered to each Progent customer by any consultant. This history of issues and solutions is structured as a readily searchable proprietary knowledge base that enables Progent's online support engineers to communicate their experiences with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and working associations with major vendors including Cisco and Microsoft permit access to additional vast support databases and allow priority access to vendors' internal product engineers with the result that Progent's online consulting specialists can determine the most efficient resolutions quickly.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote services in Hialeah or anywhere in Florida or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.
Remote Technical Support Services Available from Progent
Progent's phone-based technical service experts offer credentials in a comprehensive set of products and technologies. This broad scope of technical skills allows Progent's engineers to manage practically any problem likely to take place in a small business network. Certificates awarded to Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to customers with mixed-OS networks, Progent also provides the services of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based support services available from Progent to small businesses in Hialeah and anywhere in the state of Florida include:
Additional Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a broad range of computer technology such as network infrastructure, email systems, system and process security, UNIX and Microsoft Windows integration, virtual server products for server hardware economization and easy administration, and transitioning from older systems to the latest Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network problems enables fast escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can provide urgent remote help for diagnosing anomalies affecting UNIX/Linux systems based on popular variants of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure engineers, and validates a person's networking knowledge at the expert level. Cisco CCIEs know how to resolve the most difficult problems associated with network design, deployment, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with IOS network management utilities and developing workarounds or identifying program patches. CCIEs represent an exceptional cost-effectiveness since their broad experience allows them to fix the most complex problems quickly. In common cases, less qualified consultants can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few service organizations make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent can provide fast phone access to a CCIE so you can receive urgent support for severe network infrastructure issues that are impacting worker efficiency but are not within the experience of your ordinary IT support personnel. Progent's Cisco CCIE consultants can communicate with your network by means of advanced on-line troubleshooting technology in order to perform quick, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading family of connectivity products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN products.
Certified Windows Expertise
Progent's Microsoft-expert remote service engineers offer computer repair and IT support for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of support professionals who can help your company with a wide variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and configuration,
Microsoft Skype for Business migration consulting, Microsoft Lync Server management and Office Communications Server upgrade, Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
SBS Server support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of online PC desktop support including Windows 7 migration, preparing for to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.
CISM and CISSP Premier Network Security Specialists
Progent's accredited CISM and CISSP network security engineers can provide a range of security services to enhance the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist your company to recuperate rapidly after a serious breach. Security solutions available from Progent include: in depth security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious attacks; installing firewalls; designing secure mechanisms for remote and mobile communication; protecting your messaging system from viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting support to help organizations of all sizes integrate their networks with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that utilize physical resources along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent can provide the services of world-class remote consulting experts for contract IT projects that small businesses often request. Billing charges for longer-term consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these special areas of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Hialeah Business Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk Call Center programs for small and midsize companies with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk services are a convenient solution for small companies who lack the budget to build and maintain an in-house Call Center but who require quick response from an effective Call Center with professional phone assistance as well as the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progentís Help Desk sharing services allow your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation tool for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center consulting services can guide you in building an effective new Help Desk Call Center or revamping your current organization, identifying or modifying Help Desk Call Center software to meet the particular requirements of your corporation, or adding occasional online staff to work with your internal Help Desk Call Center group during unusually busy events such as software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk team of seasoned network professionals gives your workers in Hialeah or anywhere in the state of Florida fast communication with a large technical support resource with extensive background delivering phone consulting and remote troubleshooting for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center perception as a significant driver of business efficiency, and Progent's target is to solve and not simply report IT issues.
Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts Team offers online professional engineering expertise and education in key business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for popular Microsoft applications including CRM, Microsoft Office Project, Office Word, and MS Office Excel. To read additional information about Progent's consulting, custom development, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Mac professionals can promote the imaginative components of Mac computing by delivering remote help services and training in graphics, audio, and video. Progent's consultants can provide assistance in a large selection of Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs like capturing or digitizing audio or video or configuring an audio/video production studio.
Remote Network and Server Monitoring Services
Progent can provide companies in Hialeah, or anywhere in the state of Florida, online computer system monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so your IT maintenance is proactive rather than reactive. By spotting emerging trouble spots before they expand into network outages, system monitoring can avoid inconvenient and expensive information system failures. Progent can also use system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks based on multiple platforms.
To contact Progent about urgent online assistance with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.