For small businesses located in Hialeah Florida, Progent provides support for information systems based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging connectivity issues, as well as the services of CISSP-accredited security engineers to help with advanced security architecture and business continuity planning.
Progent's remote technical support services offer exceptional value because they are equipped with the practical experience and the advanced technology to resolve most information system issues quickly. This reduces direct costs because service calls require fewer chargeable minutes. Online support also avoids the cost of sending an engineer to your site. Your company benefits additionally in indirect expenses by reducing or eliminating system downtime and associated costs due to business disruption, upset customers and vendors, unproductive employees, and distracted management.
Progent's billing model for remote support is designed to get the most out of your network support dollar. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. Unlike typical remote service organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and simple model for pricing save you from scenarios where quick repairs somehow turn into large tabs. Progent's penchant for dealing with technical issues efficiently translates into your company conserving cash.
Progent's Remote Service Tools
Through years of experience, Progent has refined a set of optimized tools and field-tested processes that permit the highest level of efficiency for online technical support and troubleshooting for small and midsize business information networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access permits the consultants of Progent's Technical Response Center to interface to your system remotely without compromising system security.
Progent's proprietary customer support database system maintains detailed records of the support that Progent's clients have received. Progent's team engineers have access to the history of assistance provided to every Progent client by every Progent engineer. This history of trouble tickets and resolutions is organized as a quickly accessible internal knowledge base that permits Progent's online technical professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft permit access to other vast technical knowledge bases and allow quick response from manufacturers' in-house engineering staff so Progent's remote service specialists are able to arrive at the most efficient solutions quickly.
Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Hialeah Florida or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's phone-based technical service professionals have certified skills in an extensive array of technologies. This broad scope of IT skills permits Progent's engineers to tackle virtually any problem likely to crop up in a small company network. Certifications awarded to Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Professional.
To support customers with multi-operating system networks, Progent also offers the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online services available from Progent to companies in Hialeah include:
Special Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a broad spectrum of information technology such as system infrastructure, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware economization and easy management, and migration from legacy systems to the latest Microsoft Windows or Linux environments. Progent's group-oriented methodology for resolving network problems promotes quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for resolving anomalies within UNIX/Linux networks based on popular derivatives of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for networking consultants, and validates a person's network technology knowledge at the expert level. Cisco qualified CCIEs know how to handle even the most stubborn challenges surrounding network design, installation, management, security, and repair. CCIEs operate closely with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or identifying software updates. Cisco CCIEs offer excellent value because their deep expertise permits them to solve even the most difficult problems rapidly. In many cases, less qualified consultants can struggle for many hours or days with identical tasks that a Cisco CCIE can fix in a few minutes.
Few support firms make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent offers quick telephone contact with a Cisco authorized CCIE so your company can get immediate assistance for complex network infrastructure issues that are impacting business efficiency but are beyond the scope of your ordinary network service personnel. Progent's Cisco CCIE support experts can connect to your computer system using the latest on-line support technology in order to perform efficient, safe, and affordable diagnosis and remediation.
Progent's CCIEs can provide consulting for the complete line of Cisco's top-selling family of connectivity devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network products.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote service engineers offer computer problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist you with a wide variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and integration, Microsoft Teams consulting, Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full range of remote desktop support and troubleshooting services such as Windows 7 migration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Certified Network Security Engineers
Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a range of system protection services to improve the defenses of your UNIX, Linux, Solaris, Mac or Windows network against attacks or assist your company to clean up quickly following a serious breach. Security solutions offered by Progent include: in depth network security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm attacks; setting up firewalls; building secure techniques for remote and mobile access; guarding your messaging system from spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of seasoned online consulting professionals for special IT projects that small businesses frequently need. Progent's rates for ongoing consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology enables customers to execute major projects within budget and on time. Progent's project-based online engineering services include:
How Your Hialeah Florida Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Call Center service options for small and midsize organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk services are intended for small companies who don't have the resources to assemble and manage an in-house Call Center but who want quick response from an efficient Help Desk with proficient telephone assistance as well as the available expertise to escalate complex problems to high-level engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the top professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting support can assist you in establishing an efficient new Call Center or improving your current one, identifying or customizing Call Center application software to meet the special demands of your company, or providing occasional phone support personnel to reinforce your existing Call Center resources during high-demand scenarios such as software migrations, mass updates, or installing new business software.
Progent's Help Desk staff of seasoned network experts offers your workers in Hialeah Florida fast assistance from a reliable network service group with years of experience delivering phone support and remote diagnostics for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk perception as a major contributor to company productivity, and Progent's intent is to fix rather than simply report IT issues.
Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group can supply remote and in-depth engineering support and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, customization, and training for Microsoft business applications including Microsoft CRM, Office Project, Word, and MS Office Excel. To read more information concerning Progent's consulting, customization, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac consultants can nurture the creative components of Macintosh systems by offering remote help services and training in imaging, audio, and motion video. Progent's consultants offer expertise in a range of Macintosh programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common procedures like scanning or digitizing audio/video or putting together an audio/video production lab.
Online Network and Server Monitoring Services
Progent can provide companies in Hialeah Florida online computer system monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your business so your computer support is proactive and automated. By detecting looming problems before they evolve into full-scale emergencies, proactive monitoring can avoid inconvenient and expensive network failures. Progent can also utilize network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft environments, or networks that support a combination of platforms.
To get in touch with Progent about urgent phone-based help with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Miami and South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services