For small companies in Hialeah or anywhere in the state of Florida, Progent offers help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging connectivity issues, plus the assistance of CISA and CISM-accredited security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's online technical support services represent exceptional leverage because they are equipped with the real-world background and the sophisticated technology to resolve the majority of information system issues rapidly. This lowers immediate costs because service calls take up a smaller number of billable minutes. Online support also eliminates the expense of sending a consultant to your site. Your organization saves even more in incidental expenses by minimizing or avoiding network downtime and related losses due to business disruption, disgruntled clients, unproductive employees, and de-focused executives.
Progent's pricing policy for online help is structured to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based consulting, so you are billed just for the support that you receive. Unlike typical remote service companies, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and simple model for pricing eliminate scenarios where speedy. minor fixes somehow turn into major invoices. Progent's skill at disposing of technical issues efficiently translates into your company saving money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has developed an arsenal of customized technologies and field-proven methodologies which allow the highest degree of effectiveness for remote help and repair for small company computer networks. Progent provides safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology enables the experts of Progent's remote service group to link to your system without compromising network security.
Progent's proprietary technical support reporting system stores extensive records for the service that Progent's customers have been provided. Progent's team engineers have the benefit of the details of support provided to every Progent customer by any Progent engineer. This database of anomalies and resolutions is stored as a conveniently exploitable internal database that enables Progent's online support engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's high-level certifications and close relationships with important industry leaders including Cisco and Microsoft make available other extensive support databases and allow quick response from manufacturers' in-house product engineers so Progent's online service experts are able to come up with the most efficient solutions promptly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Hialeah or anywhere in Florida or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT support, visit Immediate Emergency Support.
Phone-based Support Services Offered Progent
Progent's phone-based consulting professionals offer advanced credentials in a comprehensive array of products and technologies. This wide range of technical skills permits Progent's engineers to manage virtually any emergency that may crop up in a small or midsize company information system. Credentials held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Associate.
To support businesses with mixed-OS environments, Progent also offers the services of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Remote technical services provided by Progent to small businesses in Hialeah and anywhere in the state of Florida include:
Special Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services address a wide range of information technology including system infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server consolidation and simplified management, and migration from legacy systems to current MS Windows or Linux solutions. Progent's group-oriented approach to resolving network issues enables quick escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency remote help for resolving problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the premier recognition for network infrastructure professionals, and validates a person's technical knowledge at the expert level. CCIEs know how to deal with even the most intractable issues encountered in network planning, integration, maintenance, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with IOS Software network management tools and developing workarounds or identifying software patches. Cisco CCIEs represent an excellent value because their broad expertise allows them to resolve the most intractable problems rapidly. In typical cases, less seasoned service providers can struggle for hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes.
Few consulting organizations make Cisco CCIEs available to support small and mid-size companies. Progent can provide fast phone contact with a CCIE so your company can receive urgent support for serious network issues that are lowering worker productivity but are beyond the comfort zone of your ordinary network maintenance group or consultant. Progent's Cisco CCIE support experts can tie into your computer system by means of sophisticated on-line support technology in order to provide efficient, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's popular selection of connectivity products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN solutions.
Authorized MS Windows Expertise
Progent's Microsoft-premier online support engineers offer computer troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can help you with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2016 Server migration, Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2013 application development,
Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a broad array of remote desktop support and troubleshooting services including Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier System Security Professionals
Progent's accredited CISSP and ISSAP network security consultants can provide a range of system protection solutions that can strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help you to recover rapidly following a serious penetration. Security consulting services offered by Progent include: comprehensive network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious attacks; integrating firewalls; establishing secure techniques for remote and mobile connectivity; protecting your email system from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting services to help businesses of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine local IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent can provide the services of seasoned remote consulting professionals for special IT projects that small businesses frequently need. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important fields of computer technology enables clients to execute critical projects economically and on time. Progent's special remote consulting services include:
How Your Hialeah Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk service offerings for small organizations with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for smaller companies who don't have the budget to create an in-house Help Desk but who need quick communication with a reliable Call Center with proficient phone support plus the technical depth to escalate complex tasks to advanced consultants.
Progentís Virtual Call Center is designed for larger businesses and serves as a seamless reinforcement of your current Call Center resources. Progent's Virtual Help Desk can act as an escalation alternative to handle complex technical issues, or be ready in those instances when your ordinary service providers are overwhelmed.
Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Call Center or enhancing your current one, evaluating or enhancing Call Center software products to handle the unique needs of your company, or adding occasional phone support staff to reinforce your existing Help Desk Call Center team to handle high-demand scenarios like software migrations, mass upgrades, or rolling out new applications.
Progent's Call Center team of veteran information technology professionals gives your customers in Hialeah or anywhere in the state of Florida immediate communication with an efficient support resource with extensive background delivering phone help and remote troubleshooting for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center recognition as a major enabler of company performance, and Progent's aim is to fix instead of just track IT problems.
Business Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts staff provides remote and in-depth engineering expertise and education in key application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Word, and Microsoft Excel. To learn additional information about Progent's expertise, customization, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac consultants can nurture the imaginative aspect of Apple Mac systems by offering remote consulting support and education in imaging, audio, and motion video. Progent's support professionals can provide assistance in a large selection of Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common projects such as capturing or digitizing audio or video or establishing an audio/video post production lab.
Online Network Monitoring Support
Progent can provide businesses in Hialeah, or anywhere in the state of Florida, remote network and server monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent for your business so your network support is proactive rather than reactive. By spotting emerging trouble spots before they grow into crashes, automated monitoring can ward off inconvenient and expensive network breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or systems powered by a combination of operating systems.
To contact Progent about emergency phone-based help with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent.