For small companies located in Hialeah or anywhere in the state of Florida, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE network specialists for challenging infrastructure problems, as well as the assistance of CISSP-accredited security consultants to help with high-level security design and business continuity planning.
Progent's online technical support services represent excellent leverage because they have the real-world background and the advanced technology to resolve the majority of information system problems quickly. Efficient support lowers direct costs since solutions accumulate fewer billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally with indirect expenses by reducing or avoiding network outages and related losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives.
Progent's pricing model for online help is structured to get the most out of your IT service investment. Progent charges per minute for telephone-based assistance, so you are invoiced only for the services that you actually get. Unlike typical remote service organizations, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid situations where quick repairs manage to end up as large bills. Progent's skill at handling technical issues quickly translates into your company conserving cash.
Progent's Online Service Technologies
Through years of experience, Progent has developed an arsenal of optimized technologies and proven methodologies that ensure the highest level of efficiency for remote help and repair for small company computer systems. Progent provides safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access allows the staff of Progent's online support team to link to your system without compromising system security.
Progent's powerful technical support database system stores extensive records of all service that Progent's clients have been provided. Progent's authorized consultants have access to the records of all help provided to every customer by every engineer. This history of issues and responses is organized as an easily searchable support database that permits Progent's remote technical professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and working associations with major vendors such as Cisco and Microsoft make available additional massive technical support knowledge bases and allow priority access to vendors' in-house product engineers so Progent's online consulting specialists can arrive at the best solutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Hialeah or anywhere in Florida or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Urgent Support.
Phone-based Support Services Available from Progent
Progent's phone-based consulting experts have certified skills in an extensive set of technologies. This broad range of technical skills allows Progent's consultants to manage almost any emergency that may crop up in a small business information system. Certificates held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Professional.
To support customers with multi-operating system networks, Progent also provides the services of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support Offered by Progent to companies in Hialeah and throughout the state of Florida include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services address a broad spectrum of computer technology such as system infrastructure, email systems, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and simplified administration, and migration from older applications to current MS Windows or Linux-powered solutions. Progent's team-based approach to solving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can provide emergency phone-based help for troubleshooting problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Major Linux versions for which Progent offers expert support include:
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the highest accreditation for network engineers, and indicates a consultant's network technology knowledge at the expert level. Cisco qualified CCIEs know how to deal with the most complex issues surrounding network planning, integration, maintenance, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS Software network management tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs provide exceptional cost-effectiveness since their broad expertise enables them to solve even the most difficult problems quickly. In common instances, less qualified engineers can struggle for many hours or days with identical problems that a Cisco CCIE can fix in a few minutes.
Few support providers make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent can provide quick telephone contact with a Cisco CCIE so your company can receive urgent help for severe network infrastructure problems that are crippling business productivity but are outside the comfort zone of your regular computer support group or consultant. Progent's Cisco-qualified CCIE support experts can connect to your network via advanced remote support tools in order to provide fast, secure, and economical analysis and repair.
Progent's Cisco CCIEs offer assistance with all of Cisco's industry-leading family of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst switches, plus VPN solutions.
Authorized Windows Experts
Progent's Microsoft-qualified online support experts offer network repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can help your company with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint 2013 application development,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full range of online desktop services including Microsoft Windows 7 migration help, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Qualified System Security Experts
Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a range of security solutions to enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your company to clean up rapidly following a damaging penetration. Security services available from Progent include: thorough network security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious assaults; configuring firewalls; building safe techniques for remote and mobile connectivity; guarding your email infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting to help companies of all sizes connect their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that utilize on-premises IT assets along with public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the skills of seasoned remote consulting professionals for special projects that small businesses frequently need. Billing rates for longer-term development or consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these special fields of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Hialeah Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Call Center service options for small companies with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing services are ideal for smaller businesses who don't have the resources to assemble and manage an internal Help Desk but who require quick communication with a dependable Help Desk with proficient telephone support plus the available expertise to escalate complex tasks to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a seamless addition to your established Helpdesk team. Progent's Virtual Help Desk can operate as an escalation resource to resolve complex computer system problems, or be available in overflow circumstances when your regular service providers are overwhelmed.
Progent's Help Desk consulting services can aid you in building an efficient new Help Desk Call Center or improving your existing organization, selecting or enhancing Call Center software to handle the special demands of your business, or adding temporary phone support personnel to supplement your in-house Help Desk resources during demanding events like software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk team of veteran network experts provides your customers in Hialeah or anywhere in the state of Florida instant assistance from a large support resource with extensive experience offering phone consulting and online repair service for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center the reputation as a solid enabler of business productivity, and Progent's goal is to resolve and not simply record technical problems.
Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Group offers online advanced engineering support and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, MS Office Word, and MS Excel. For more about Progent's consulting, customization, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac experts can nurture the creative components of Macintosh systems by providing remote help services and education in graphics, audio, and video. Progent's support professionals can provide help in a variety of Macintosh creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special procedures such as capturing or digitizing audio or video or setting up an audio/video production studio.
Online Network Monitoring Support
Progent can provide companies in Hialeah, or anywhere in the state of Florida, online network and server monitoring services based on MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your environment so that your computer support is proactive and automated. By spotting potential trouble spots before they expand into network outages, system monitoring can ward off inconvenient and costly service breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments that incorporate a mix of operating systems.
To contact Progent about emergency phone-based expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.