For small companies located in Hialeah or anywhere in the state of Florida, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE network specialists for challenging infrastructure problems, as well as the assistance of CISSP-accredited security consultants to help with high-level security design and business continuity planning.
Progent's online technical support services represent excellent leverage because they have the real-world background and the advanced technology to resolve the majority of information system problems quickly. Efficient support lowers direct costs since solutions accumulate fewer billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally with indirect expenses by reducing or avoiding network outages and related losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives.
Progent's pricing model for online help is structured to get the most out of your IT service investment. Progent charges per minute for telephone-based assistance, so you are invoiced only for the services that you actually get. Unlike typical remote service organizations, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid situations where quick repairs manage to end up as large bills. Progent's skill at handling technical issues quickly translates into your company conserving cash.
Progent's Online Service Technologies
Through years of experience, Progent has developed an arsenal of optimized technologies and proven methodologies that ensure the highest level of efficiency for remote help and repair for small company computer systems. Progent provides safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access allows the staff of Progent's online support team to link to your system without compromising system security.
Progent's powerful technical support database system stores extensive records of all service that Progent's clients have been provided. Progent's authorized consultants have access to the records of all help provided to every customer by every engineer. This history of issues and responses is organized as an easily searchable support database that permits Progent's remote technical professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and working associations with major vendors such as Cisco and Microsoft make available additional massive technical support knowledge bases and allow priority access to vendors' in-house product engineers so Progent's online consulting specialists can arrive at the best solutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Hialeah or anywhere in Florida or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Urgent Support.
Phone-based Support Services Available from Progent
Progent's phone-based consulting experts have certified skills in an extensive set of technologies. This broad range of technical skills allows Progent's consultants to manage almost any emergency that may crop up in a small business information system. Certificates held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Professional.
To support customers with multi-operating system networks, Progent also provides the services of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support Offered by Progent to companies in Hialeah and throughout the state of Florida include:
Special Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services address a broad spectrum of computer technology such as system infrastructure, email systems, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and simplified administration, and migration from older applications to current MS Windows or Linux-powered solutions. Progent's team-based approach to solving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can provide emergency phone-based help for troubleshooting problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure professionals, and validates a person's networking skills at the expert level. Cisco CCIEs can resolve the most intractable problems associated with network planning, installation, maintenance, security, and repair. CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS network administration tools and developing workarounds or identifying program patches. CCIEs are an excellent value because their depth of experience permits them to find solutions for the most intractable problems quickly. In common instances, less experienced service providers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few support organizations make Cisco CCIEs available to assist small and medium sized companies. Progent can provide fast telephone access to a CCIE so your company can receive timely support for complex network issues that are hurting worker productivity but are outside the experience of your local computer service providers. Progent's CCIE consultants can communicate with your network via state-of-the-art on-line support tools to provide fast, secure, and economical analysis and repair.
Progent's CCIEs can provide assistance with the entire range of Cisco's market leading selection of networking products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network products.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote support engineers offer computer system problem solving and IT help for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of support professionals who can help you with a broad range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server design,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Office Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of online PC desktop services such as Windows 7 migration help, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's accredited CISM and CISSP network security engineers can provide a variety of security services that can bolster the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or help your company to recuperate quickly following a damaging penetration. Security support services offered by Progent cover in depth network security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from malicious assaults; installing firewalls; building secure architectures for off-site and mobile connectivity; defending your email infrastructure against spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting support to help companies of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that combine on-premises resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent offers the services of world-class remote consulting experts for special projects that small businesses frequently need. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these important areas of computer technology enables clients to complete critical projects within budget and on schedule. Progent's special remote engineering solutions include:
How Your Hialeah Business Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Help Desk support programs for small and midsize organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are well suited for smaller organizations who lack the money or time to assemble and manage an in-house Call Center but who need fast access to an efficient Help Desk Call Center with professional phone assistance plus the technical depth to escalate the most challenging problems to high-level consultants.
Progentís Virtual Call Center is designed for larger companies and acts as a transparent reinforcement of your current Call Center team. Progent's Virtual Help Desk can serve as an escalation alternative to resolve the toughest technical problems, or be available in overflow situations when your regular service providers are too busy.
Progent's Help Desk consulting services can support you in building an effective new Call Center or improving your established organization, identifying or modifying Help Desk application software to address the particular requirements of your business, or providing temporary phone support personnel to supplement your in-house Help Desk resources to handle unusually busy situations like software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk team of experienced network professionals offers your workers in Hialeah or anywhere in the state of Florida instant contact with an effective technical support group with extensive background offering phone help and remote diagnostics for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center perception as a significant contributor to business efficiency, and Progent's aim is to resolve instead of just annotate IT issues.
Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts staff offers remote and in-depth engineering expertise and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, programming, and education for Microsoft applications such as CRM, MS Office Project, MS Word, and MS Excel. To find out additional information concerning Progent's consulting, custom development, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac experts can support the creative components of Apple Mac systems by providing phone-based help support and training in graphics, sound, and video. Progent's support professionals can provide assistance in a range of Macintosh applications such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific jobs like capturing or digitizing audio or video or integrating an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent can provide companies in Hialeah, or anywhere in the state of Florida, online computer system monitoring services centered around MS Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so your network support is proactive rather than reactive. By spotting emerging trouble spots before they expand into full-scale emergencies, proactive monitoring can avoid disruptive and costly information system breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems that incorporate multiple OS platforms.
To contact Progent about urgent online help with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent.