For small and midsize businesses located in Hialeah or anywhere in the state of Florida, Progent provides help for networks powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has provided online support to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for complex connectivity problems, as well as the services of CISSP-certified security consultants to help with advanced security design and disaster recovery preparedness.
Progent's remote support engineers offer excellent value because they are equipped with the practical background and the advanced technology to resolve the majority of network problems quickly. Efficient support reduces direct costs since solutions require fewer billable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization saves additionally in indirect costs by minimizing or avoiding network outages and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's pricing model for remote help is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced just for the services that you receive. In contrast to many online service companies, Progent asks for no startup charge or minimum payments. Progent's per-minute billing unit and simple model for pricing do away with situations where quick solutions manage to turn into big invoices. Progent's penchant for disposing of problems quickly translates into your business conserving cash.
Progent's Remote Support Technologies
Over time, Progent has refined a collection of customized technologies and proven processes which ensure the maximum degree of efficiency for remote engineering help and repair for small company information networks. Progent offers protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity allows the engineers of Progent's remote service group to interface to your computer system without violating system security.
Progent's advanced technical support database system includes comprehensive histories of the service that Progent's clients have been provided. Progent's team consultants have access to the records of services delivered to every client by any Progent consultant. This database of anomalies and fixes is stored as an easily exploitable support database that enables Progent's online technical professionals to communicate their knowledge company-wide to make sure that the value of Progent's support services grows over time. Progent's advanced accreditations and working associations with important vendors such as Cisco and Microsoft permit access to other vast technical knowledge bases and permit priority access to manufacturers' internal product engineers with the result that Progent's online service specialists are able to find the best resolutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Hialeah or anywhere in Florida or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network support, visit Immediate Emergency Support.
Remote Technical Services Offered Progent
Progent's remote technical service experts offer certified skills in a comprehensive array of technologies. This wide range of IT skills permits Progent's consultants to handle practically any problem that may take place in a small company network. Credentials earned by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Associate.
To provide assistance to customers with multi-platform environments, Progent also provides the services of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote technical support services provided by Progent to clients in Hialeah and anywhere in the state of Florida include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services address a broad range of information technology including system infrastructure, email systems, system and process security, UNIX and Microsoft Windows integration, virtual server products for server economization and easy management, and migration from older applications to current MS Windows or Linux-based environments. Progent's group-based methodology for solving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can offer emergency remote assistance for resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking consultants, and indicates a consultant's technical knowledge at the master level. Cisco CCIEs can deal with the most intractable problems surrounding network infrastructure design, deployment, maintenance, protection, and repair. CCIEs work closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration utilities and developing workarounds or locating software patches. Cisco CCIEs provide exceptional cost-effectiveness because their deep expertise permits them to fix even the most intractable problems quickly. In many cases, less seasoned engineers can wrestle for hours or days with the same tasks that a Cisco CCIE can resolve in a few minutes.
Few consulting firms make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent can provide quick telephone access to a Cisco CCIE so your company can get immediate support for complex network issues that are impacting worker productivity but are outside the scope of your regular IT service providers. Progent's CCIE support experts can communicate with your computer system by means of advanced remote troubleshooting tools in order to provide efficient, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's industry-leading selection of connectivity devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-qualified online support engineers can deliver computer repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can assist your company with a broad variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server application development,
Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of remote desktop support services including Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Qualified System Security Consultants
Progent's qualified CISSP and ISSAP network security consultants offer a range of system protection services that can strengthen the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against attacks or assist your business to recover quickly after a damaging penetration. Security consulting services offered by Progent include: thorough network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm attacks; installing firewalls; designing safe techniques for off-site and mobile access; protecting your email infrastructure against spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support to help organizations of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that combine physical resources along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent can provide the services of seasoned remote consulting professionals for contract projects that small companies frequently need. Billing rates for ongoing consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Hialeah Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Call Center support programs for small companies with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are intended for small companies who lack the resources to build and maintain an internal Help Desk but who require fast access to an efficient Call Center with professional telephone support plus the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a transparent supplement to your established Help Desk team. Progent's Virtual Help Desk can act as an escalation alternative to resolve the toughest network issues, or be ready in hectic circumstances when your other resources are swamped.
Progent's Help Desk consulting services can assist you in establishing an efficient new Call Center or enhancing your existing one, evaluating or modifying Help Desk application software to meet the particular demands of your company, or adding occasional phone support staff to supplement your existing Help Desk Call Center team to deal with high-demand events such as software transitions, major upgrades, or installing brand new applications.
Progent's Call Center team of veteran information technology experts provides your computer users in Hialeah or anywhere in the state of Florida immediate contact with an effective support resource with substantial experience offering telephone-based support and remote diagnostics for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center the reputation as a significant enabler of company productivity, and Progent's policy is to fix instead of merely track network issues.
Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting Team provides online and in-depth engineering expertise and training in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Word, and MS Excel. To learn additional information concerning Progent's expertise, custom development, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Mac consultants can support the artistic aspect of Apple Mac environments by offering phone-based consulting services and education in graphics, audio, and video. Progent's consultants can provide help in a range of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common projects such as capturing or digitizing audio or video or integrating an audio/video post production lab.
Online Network Monitoring Services
Progent offers businesses in Hialeah, or anywhere in the state of Florida, remote computer system monitoring services powered by MS Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so your computer maintenance is proactive and automated. By uncovering potential issues before they cause full-scale emergencies, proactive monitoring can head off stressful and costly service breakdowns. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems that support a mix of operating systems.
To contact Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.