Crypto-Ransomware : Your Feared IT Disaster
Ransomware  Recovery ProfessionalsRansomware has become a modern cyber pandemic that represents an extinction-level threat for businesses unprepared for an assault. Different versions of ransomware such as Reveton, WannaCry, Bad Rabbit, NotPetya and MongoLock cryptoworms have been circulating for years and still inflict destruction. Modern versions of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Nephilim, plus frequent as yet unnamed newcomers, not only encrypt on-line critical data but also infect most available system protection mechanisms. Information synched to cloud environments can also be encrypted. In a poorly architected data protection solution, it can make any restoration useless and effectively sets the network back to square one.

Getting back on-line applications and data after a ransomware intrusion becomes a race against the clock as the victim tries its best to stop lateral movement, clear the ransomware, and restore business-critical activity. Because ransomware needs time to replicate across a network, assaults are usually launched at night, when successful penetrations typically take longer to recognize. This multiplies the difficulty of promptly assembling and coordinating an experienced response team.

Progent makes available an assortment of help services for protecting Hialeah businesses from ransomware attacks. These include user education to help recognize and not fall victim to phishing scams, ProSight Active Security Monitoring for endpoint detection and response (EDR) utilizing SentinelOne's behavior-based cyberthreat protection to detect and quarantine day-zero malware assaults. Progent also provides the services of experienced crypto-ransomware recovery consultants with the track record and perseverance to re-deploy a compromised network as rapidly as possible.

Progent's Ransomware Restoration Support Services
Following a crypto-ransomware penetration, even paying the ransom demands in cryptocurrency does not guarantee that criminal gangs will return the needed codes to decipher any of your files. Kaspersky Labs determined that seventeen percent of crypto-ransomware victims never recovered their information even after having paid the ransom, resulting in increased losses. The gamble is also costly. Ryuk ransoms are often a few hundred thousand dollars. For larger organizations, the ransom demand can reach millions of dollars. The alternative is to setup from scratch the key parts of your Information Technology environment. Without the availability of essential system backups, this calls for a wide range of skill sets, well-coordinated team management, and the willingness to work non-stop until the task is complete.

For twenty years, Progent has offered expert Information Technology services for companies across the U.S. and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes engineers who have been awarded top certifications in key technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity specialists have garnered internationally-recognized certifications including CISA, CISSP-ISSAP, ISACA CRISC, GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent in addition has experience with accounting and ERP applications. This breadth of expertise affords Progent the ability to rapidly understand critical systems and organize the surviving pieces of your network environment after a ransomware penetration and assemble them into an operational network.

Progent's security team has top notch project management tools to orchestrate the sophisticated recovery process. Progent knows the importance of working swiftly and in concert with a customer's management and Information Technology staff to assign priority to tasks and to put essential systems back online as soon as humanly possible.

Customer Story: A Successful Crypto-Ransomware Virus Response
A customer escalated to Progent after their organization was crashed by Ryuk crypto-ransomware. Ryuk is thought to have been launched by North Korean state hackers, possibly adopting technology exposed from America's National Security Agency. Ryuk targets specific companies with little or no tolerance for disruption and is one of the most profitable iterations of ransomware viruses. Well Known targets include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturer headquartered in Chicago with around 500 workers. The Ryuk intrusion had paralyzed all business operations and manufacturing processes. The majority of the client's system backups had been directly accessible at the time of the attack and were eventually encrypted. The client was actively seeking loans for paying the ransom (more than $200K) and wishfully thinking for good luck, but in the end called Progent.

"I can't tell you enough about the support Progent gave us throughout the most stressful time of (our) company's existence. We had little choice but to pay the cyber criminals except for the confidence the Progent experts afforded us. That you were able to get our e-mail and essential applications back into operation sooner than one week was amazing. Every single expert I worked with or texted at Progent was absolutely committed on getting our system up and was working at all hours on our behalf."

Progent worked with the client to quickly get our arms around and assign priority to the mission critical applications that had to be restored to make it possible to resume departmental operations:

  • Windows Active Directory
  • Email
  • MRP System
To start, Progent adhered to AV/Malware Processes incident response best practices by isolating and disinfecting systems. Progent then initiated the process of recovering Active Directory, the key technology of enterprise networks built upon Microsoft technology. Microsoft Exchange messaging will not operate without Active Directory, and the customer's accounting and MRP software used SQL Server, which needs Active Directory for access to the data.

Within 48 hours, Progent was able to recover Active Directory to its pre-penetration state. Progent then helped perform rebuilding and hard drive recovery of needed servers. All Microsoft Exchange Server ties and attributes were intact, which accelerated the restore of Exchange. Progent was able to locate non-encrypted OST files (Outlook Off-Line Folder Files) on team PCs to recover mail messages. A recent offline backup of the businesses manufacturing software made it possible to recover these essential programs back available to users. Although significant work remained to recover totally from the Ryuk event, the most important systems were restored rapidly:

"For the most part, the production line operation was never shut down and we produced all customer sales."

Throughout the next couple of weeks critical milestones in the recovery project were made in close cooperation between Progent engineers and the customer:

  • Internal web sites were restored without losing any information.
  • The MailStore Server containing more than 4 million historical messages was spun up and accessible to users.
  • CRM/Product Ordering/Invoices/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory capabilities were fully functional.
  • A new Palo Alto 850 firewall was set up and programmed.
  • 90% of the desktop computers were operational.

"A huge amount of what went on in the early hours is nearly entirely a fog for me, but my management will not soon forget the dedication each and every one of you put in to give us our business back. I've trusted Progent for at least 10 years, possibly more, and every time Progent has outperformed my expectations and delivered. This situation was no exception but maybe more Herculean."

A probable business-killing catastrophe was dodged with dedicated professionals, a broad array of IT skills, and tight collaboration. Although upon completion of forensics the ransomware incident detailed here could have been identified and stopped with up-to-date cyber security solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user and IT administrator education, and properly executed incident response procedures for information protection and proper patching controls, the reality remains that government-sponsored criminal cyber gangs from China, North Korea and elsewhere are tireless and are not going away. If you do get hit by a ransomware incursion, remember that Progent's team of experts has extensive experience in ransomware virus defense, remediation, and file recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (along with others who were involved), I'm grateful for making it so I could get some sleep after we got through the first week. Everyone did an incredible effort, and if any of your team is in the Chicago area, dinner is the least I can do!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this customer case study, please click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Services in Hialeah
For ransomware system restoration consulting in the Hialeah area, call Progent at 800-462-8800 or visit Contact Progent.

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    Progent's Cisco CCIE-certified SIP infrastructure experts can assist you to plan, deploy, maintain, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE-connected SIP trunks and can provide affordable online or onsite expertise to help companies to migrate efficiently to an advanced communications environment that offers accelerated ROI. Progent's certified Microsoft unified communications experts can help you to establish interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms such as Skype for Business Server or Lync Server for connectivity to a SIP-based IP PSTN trunk.

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  • Professional Exchange Migration Microsoft Exchange Server 2010 Upgrade Professional
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    Urgent Outlook Mac Information Technology Consulting

    Exchange Servers and Apple Mac workstations can co-exist efficiently. Progent's Apple and Microsoft certified consultants can help you install Microsoft Entourage and Exchange so your Mac users are able to collaborate with colleagues who run Microsoft Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Apple Macintosh software can coexist, enabling Mac users to get and transmit email, examine the Exchange global address list, import addresses, synchronize calendars, and invite fellow workers to conferences with your Microsoft Exchange account. Progent will verify that your Microsoft Server is properly configured and that LDAP and Outlook Web Access are working. Progent also offers specialized onsite Entourage education.

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  • 24/7 Hornetsecurity Altaro VM Backup Local Support and Integration
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    Altaro VM Backup software from Hornetsecurity offers small businesses a dependable and affordable platform for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud environments and also enables low-cost backup to Microsoft Azure storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of remote or on-premises services to help you to plan, deploy, optimize and troubleshoot a comprehensive backup and disaster recovery solution powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/recovery service powered by on Altaro VM Backup.

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    Progent's IT outsourcing packages provide affordable computer consulting for small organizations. Whether it includes designing system architecture, setting up an internal Help Desk or outsourcing a one, rolling out a new e-mail system, monitoring your network, or creating a web-based business solution, outsourcing your network engineering services can reduce expenses and minimize risks, permitting IT service expenses to grow in a more moderate and manageable manner than is feasible by building up a bulky, all-purpose internal IT staff. Progent's Outsourcing White Paper and flyers explain how Progent can enable you to build a secure and highly available system architecture for your critical business software powered by Microsoft Windows.

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    Professional Ransomware Recovery Readiness Audit

    Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable and safer Active Directory environment. Both versions also offer the ongoing benefits of advanced remote network monitoring and management (RMM) technology. These advantages can include simpler network management, improved compliance with information security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability.

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    Progent's disaster recovery planning and business continuity professionals can help you create a disaster recovery plan in case of an IT system catastrophe. Progent can show you how to create a complete disaster recovery plan that includes scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified professionals can also help you build an affordable, fault-tolerant system solution that addresses reliability issues covering a wide range of network technologies and procedures.

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  • Microsoft and Apple Mac Desktop Small Business IT Consulting Company
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    Progent can deliver a wide range of affordable services to help you to install, configure, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows, macOS and OS X, or popular editions of Linux. Progent can provide on-premises or online assistance for single computers or notebooks or help your business to design and carry out a company-wide rollout of new or revised operating system software and applications. Progent can also supply engineers and technicians to help you to plan for and complete a company relocation or consolidation organized to cause the least possible disruption of your business.

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    Progent's software developers have worked for two decades with .NET tools and the Visual Studio development environment and can build or update .NET apps quickly and at low cost.

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  • Security Penetration Testing Cybersecurity Consultancy
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    Stealth intrusion testing is a key component of any comprehensive IT system security strategy. Progent's security experts can run extensive penetration checks without the knowledge of your organization's in-house network support resources. Unannounced penetration testing uncovers whether current security monitoring systems such as intrusion detection warnings and event history monitoring are correctly set up and actively monitored. Progent can provide ongoing automatic PEN testing to define your internal and external attack surface and to identify ways that exploitable vulnerabilities, unsafe configurations, harvested credentials, uninstalled patches, and unsound product defaults can be combined by hackers into the multi-vector attacks typical of the latest strains of ransomware.

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  • Windows 10 Cortana On-site Support
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    Progent's Microsoft-certified consulting experts can help businesses of any size to assess Windows 10 or to upgrade to Windows 10 from an earlier version of Windows. Online and onsite evaluation and upgrade services for Microsoft Windows 10 available from Progent include Return on Investment estimates, project supervision, application and driver compatibility testing, test lab systems, virtualization architecture, Cloud integration, mobile management, telecommuter access, data and identity security, automated deployment and management, network infrastructure optimization, wired/wireless convergence, disaster recovery planning, group and personal training for network management staff and users, and post-migration Call Center support services.

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