Ransomware : Your Feared IT Nightmare
Crypto-Ransomware  Recovery ConsultantsRansomware has become an escalating cyberplague that represents an existential threat for organizations unprepared for an assault. Different versions of crypto-ransomware like the CrySIS, Fusob, Locky, NotPetya and MongoLock cryptoworms have been around for a long time and continue to inflict havoc. Newer variants of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, along with more as yet unnamed viruses, not only encrypt on-line information but also infiltrate any accessible system restores and backups. Files replicated to cloud environments can also be encrypted. In a poorly architected environment, this can make any restore operations useless and basically knocks the network back to square one.

Getting back on-line programs and information after a ransomware intrusion becomes a sprint against the clock as the victim struggles to stop the spread and clear the ransomware and to restore business-critical operations. Due to the fact that ransomware takes time to spread, assaults are often sprung on weekends, when penetrations tend to take longer to uncover. This multiplies the difficulty of rapidly marshalling and coordinating a capable mitigation team.

Progent offers a range of solutions for protecting Hialeah enterprises from crypto-ransomware penetrations. Among these are team education to become familiar with and not fall victim to phishing scams, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's behavior-based threat protection to discover and quarantine zero-day malware assaults. Progent in addition can provide the services of expert ransomware recovery professionals with the track record and commitment to re-deploy a breached network as rapidly as possible.

Progent's Crypto-Ransomware Restoration Help
Following a ransomware event, sending the ransom in cryptocurrency does not ensure that cyber hackers will respond with the needed keys to decipher all your information. Kaspersky determined that 17% of ransomware victims never recovered their files after having sent off the ransom, resulting in more losses. The gamble is also expensive. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well above the usual crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller businesses. The fallback is to piece back together the essential components of your IT environment. Without the availability of complete system backups, this calls for a wide complement of IT skills, professional project management, and the ability to work continuously until the task is done.

For decades, Progent has offered professional Information Technology services for businesses throughout the United States and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes engineers who have earned top industry certifications in foundation technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity specialists have garnered internationally-renowned certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has expertise in financial management and ERP software solutions. This breadth of expertise affords Progent the ability to rapidly understand important systems and re-organize the remaining components of your Information Technology system following a crypto-ransomware penetration and rebuild them into a functioning network.

Progent's ransomware group uses best of breed project management tools to orchestrate the complex recovery process. Progent understands the importance of working swiftly and in unison with a client's management and IT resources to prioritize tasks and to get the most important systems back online as soon as possible.

Case Study: A Successful Ransomware Incident Recovery
A small business escalated to Progent after their company was attacked by the Ryuk crypto-ransomware. Ryuk is believed to have been developed by Northern Korean government sponsored criminal gangs, possibly adopting strategies exposed from the U.S. NSA organization. Ryuk targets specific businesses with little or no room for disruption and is among the most lucrative examples of ransomware malware. High publicized organizations include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a single-location manufacturing company located in the Chicago metro area with around 500 workers. The Ryuk attack had paralyzed all essential operations and manufacturing capabilities. The majority of the client's backups had been directly accessible at the start of the intrusion and were damaged. The client was taking steps for paying the ransom demand (exceeding $200K) and praying for the best, but ultimately engaged Progent.


"I cannot say enough about the support Progent provided us during the most critical time of (our) company's existence. We had little choice but to pay the criminal gangs if not for the confidence the Progent experts gave us. The fact that you could get our e-mail and important applications back in less than one week was something I thought impossible. Each expert I interacted with or e-mailed at Progent was totally committed on getting my company operational and was working 24 by 7 to bail us out."

Progent worked together with the client to rapidly get our arms around and prioritize the key applications that needed to be addressed to make it possible to restart departmental operations:

  • Windows Active Directory
  • Electronic Messaging
  • Financials/MRP
To begin, Progent adhered to Anti-virus penetration mitigation best practices by halting lateral movement and clearing up compromised systems. Progent then started the steps of rebuilding Windows Active Directory, the core of enterprise environments built on Microsoft technology. Exchange email will not function without Windows AD, and the customer's MRP system leveraged SQL Server, which depends on Active Directory for access to the databases.

In less than two days, Progent was able to rebuild Active Directory to its pre-attack state. Progent then assisted with setup and storage recovery on mission critical servers. All Exchange schema and configuration information were intact, which accelerated the rebuild of Exchange. Progent was also able to locate non-encrypted OST files (Outlook Email Off-Line Folder Files) on staff desktop computers to recover email data. A not too old offline backup of the customer's accounting/ERP software made it possible to return these required programs back servicing users. Although a large amount of work was left to recover completely from the Ryuk damage, core systems were restored rapidly:


"For the most part, the production manufacturing operation ran fairly normal throughout and we produced all customer orders."

During the next few weeks critical milestones in the restoration process were made through close collaboration between Progent consultants and the customer:

  • In-house web sites were returned to operation with no loss of data.
  • The MailStore Microsoft Exchange Server with over four million historical messages was brought on-line and available for users.
  • CRM/Product Ordering/Invoicing/Accounts Payable/Accounts Receivables/Inventory functions were completely operational.
  • A new Palo Alto Networks 850 firewall was brought online.
  • Ninety percent of the user PCs were operational.

"So much of what transpired in the early hours is nearly entirely a fog for me, but my management will not soon forget the care each of your team put in to give us our company back. I've entrusted Progent for the past ten years, possibly more, and each time I needed help Progent has outperformed my expectations and delivered. This situation was no exception but maybe more Herculean."

Conclusion
A potential business-ending catastrophe was avoided by results-oriented experts, a wide spectrum of IT skills, and tight teamwork. Although in analyzing the event afterwards the ransomware virus attack detailed here could have been identified and blocked with advanced security technology and security best practices, user and IT administrator training, and properly executed incident response procedures for backup and proper patching controls, the fact is that government-sponsored criminal cyber gangs from Russia, China and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a ransomware incident, feel confident that Progent's team of experts has extensive experience in ransomware virus defense, mitigation, and file restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (along with others who were involved), I'm grateful for making it so I could get some sleep after we got through the most critical parts. Everyone did an impressive effort, and if any of your team is in the Chicago area, a great meal is my treat!"

Download the Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer case study, please click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting in Hialeah
For ransomware system restoration expertise in the Hialeah metro area, call Progent at 800-462-8800 or see Contact Progent.



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    Microsoft Communications Server provides Instant Messaging and Real Presence in an extensible, world-class package featuring enhanced security, seamless compatibility with additional Microsoft software, an expandable, industry-standard development environment, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Communications Server offers cost savings and elevated business efficiencies, enhanced individual output, and stronger intellectual property security. MS Office Communications Server has been replaced by Lync Server, which itself has been replaced by Skype for Business. Progent's certified unified communications experts can provide remote and on-premises support and troubleshooting services for your Office Communications Server 2007 deployment and can assist your organization to assess the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also assist you to plan and carry out an efficient migration that will add significant strategic value to your information network

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    The server cluster feature set built into the Datacenter and Enterprise versions of Windows Server 2008 has been radically re-engineered to streamline the installation, setup, and maintenance of server clusters that offer improved levels of system dependability, security, performance, and versatility. New or improved capabilities include cluster verification, easier setup and installation, unified cluster administration, redesigned cluster infrastructure for maximum availability, hardened protection and quorum structure, fewer failure points, greater disk and memory capacity, and improvements for geographically dispersed clusters. Progent's consultants can assist you assess the advantages of Windows clustering, plan and implement an installation, train your network support staff to administer your failover clusters, deliver ongoing consulting and support services, and create and test a workplace recovery procedure.

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    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to provide web-based control and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall.

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    Progent's Microsoft-certified network engineers can help your organization to assess the value of Microsoft Exchange Server 2010 for your company and can help you to plan and carry out an efficient upgrade to Exchange Server 2010 from Microsoft Exchange Server 2003 or Exchange 2007 Server that will offer fast payback by improving your productivity, lowering the expense of hardware and service, streamlining administration, and consolidating your key communications technologies.

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    Microsoft Small Business Server (SBS) is a low-cost suite of essential servers that provides the foundation for a feature-rich but manageable IT network. The technical demands of the Microsoft .NET components included with Small Business Server 2011 requires a network consultant with real-world background planning and building seamless, comprehensive business technology solutions. Progent's SBS Server professionals have an average of more than a decade of background supporting computer networks founded on Microsoft technology. This experience assures you results in deploying, managing, and repairing IT solutions that include the Microsoft SBS Server suite of servers and applications.

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