Fast and Affordable Online Support for Hialeah Computer Systems
For organizations in Hialeah or anywhere in the state of Florida, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, plus the services of CISA and CISSP-accredited security experts to handle advanced security design and diagnostic issues.
Progent's remote technical support experts provide excellent leverage due to the fact that they possess the practical experience and have access to the sophisticated technology needed to solve the majority of information system problems quickly. This lowers immediate expenses because solutions use up minimal chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your office. Your organization benefits even more with indirect expenses by minimizing or avoiding network downtime and associated losses stemming from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced remote consulting expertise is particularly important for organizations that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.
Progent's pricing model for remote help is designed to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you are charged exclusively for the services that you receive. Unlike many online support firms, Progent imposes no initialization fee or minimum job duration. Progent's per-minute billing unit and simple policy for billing do away with situations where fast fixes somehow end up as major bills. Progent's penchant for dealing with technical issues quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized technologies and field-tested methodologies that allow the highest level of effectiveness for remote technical support and repair for information systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's online support team to interface to your company's system remotely without breaching network security.
Progent's powerful service reporting system stores extensive documentation of all service that Progent's customers have been provided. Progent's authorized engineers have access to the records of assistance provided to every client by every consultant. This history of trouble tickets and responses is structured as a readily retrievable internal knowledge base that allows Progent's online support professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and working associations with major industry leaders such as Cisco and Microsoft open up additional vast technical support databases and allow quick access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to come up with the best solutions quickly.
Online support services available from Progent to customers in Hialeah and anywhere in the state of Florida include:
Authorized MS Windows Support
Progent's Microsoft-certified remote support experts can provide network repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server design, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration, and Office Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable PC desktop consulting and support services to assist you business to install, integrate, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 migration support plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking professionals, and validates an individual's networking skills at the master level. Cisco-qualified CCIEs can resolve even the most complex problems occurring in network planning, integration, maintenance, compliance, and repair. Cisco qualified CCIEs work closely with Cisco's internal support staff in analyzing anomalies with IOS network administration tools and coming up with workarounds or locating software patches. Cisco qualified CCIEs provide excellent value because their deep experience permits them to solve problems rapidly. In typical instances, less experienced engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your environment using the latest remote troubleshooting technology in order to provide fast, safe, and affordable analysis and remediation.
Progent's CCIEs can provide expertise in all of Cisco's top-selling family of networking devices. Cisco infrastructure consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Nexus switch consulting and support, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet Access Points deployment services, Cisco WiFi controllers support Services, Cisco VPN Consulting expertise, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of security solutions to strengthen the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help your business to recuperate quickly following a damaging penetration. Security solutions offered by Progent include: in depth information security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recuperation from malicious assaults; configuring firewalls; building safe mechanisms for remote and mobile communication; securing your email system against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting services to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that combine on-premises resources along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent runbook for recovering applications and services rapidly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer phone-based consulting services to address a broad range of information technologies such as network infrastructure, email systems, system and process security, plus UNIX and Windows coexistence. For server hardware economization and simplified administration in environments that include Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with transitioning from older systems to Windows or Linux environments. Progent's group-oriented methodology for resolving technical issues enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency remote assistance analyzing problems within UNIX/Linux networks based on popular versions of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the world's leading enterprises. Progent's ProSight line of outsourced network management services covers all key areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the entire malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to deliver web-based management and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT personnel and your Progent consultant so any potential problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with data security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for special IT projects. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these special fields of information technology enables clients to complete critical projects economically and on time. Progent's project-based online consulting services include:
How Your Hialeah Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing services are designed for organizations who don't have the budget to build and maintain an internal Call Center but who need fast response from a dependable Help Desk with proficient phone assistance plus the technical depth to escalate the most challenging tasks to advanced engineers.
Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Help Desk Call Center or enhancing your established organization, evaluating or enhancing Help Desk Call Center application software to address the unique demands of your company, or providing occasional online personnel to supplement your in-house Call Center resources to handle high-demand scenarios like software transitions, mass upgrades, or rolling out new business software.
Progent's Call Center staff of seasoned network consultants gives your computer users in Hialeah or anywhere in the state of Florida quick access to a reliable network service resource with substantial experience delivering telephone-based help and remote troubleshooting for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center perception as a crucial driver of company success, and Progent's policy is to resolve instead of merely track network issues.
- Applications Services: Education, Development, and Integration
Progent's Applications Consulting Group can supply online and in-depth consulting support and training in specific application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, programming, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's consulting, custom programming, and training services, go to Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Hialeah, or anywhere in the state of Florida, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your IT support is proactive and automated. By exposing looming trouble spots before they evolve into downtime, system monitoring can avoid disruptive and costly service breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems that support a combination of platforms.
To contact Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Hialeah or throughout the state of Florida, Progent's phone-based computer support specialists are ready to deliver professional and affordable system help whenever your business needs it. Long experience offering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine remote access technology to repair computer problems rapidly while avoiding the cost and lost productivity that comes with in-person support calls.
Even if your Hialeah organization deals with a regular freelance consultant or maintains an in-house IT staff that know how to handle common network issues, Progentís Microsoft certified engineers can still offer an easy and transparent remote extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to fix unexpected network crises or especially tough integration projects.
Details of Progent's Remote Computer Services for Hialeah
Progent's phone support, Internet-based repair, system security expertise, and network administration services give offices in Hialeah or anywhere in the state of Florida unparalleled leverage for your IT investment. Whether you need occasional phone support and remote network repair or ongoing Help Desk Call Center services and system management, Progent's professionals can deliver your office world class network support while permitting you to avoid the cost and administration overhead of running a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to companies in Hialeah and is also ideal for customers in more remote regions of Florida that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a broad array of Microsoft support tools, service information, and on-going education.
- By the Minute Billing to Reduce Costs
Progent offers remote help on a minute-by-minute billing plan, so you are charged only for the support you receive. Progent has no minimum fee for online support and requires no monthly retainer for services provided during normal working hours. This saves you from facing big invoices for simple fixes.
- Availability of Cisco Network Design Experts
Progent's certified experts for Cisco offers access to authorized professionals who have experience in planning, implementing, and supporting networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's core support services include technology integration, MS Exchange Server consulting, system security planning, and Help Desk Call Center support. Progent's Application Experts Team offers in-depth consulting support for specific application areas. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Customization
MS Project and Project Online Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
BI Reporting Consulting and Training
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and SQL Server 2014 Application Development and Debugging
Oracle Management Support and Software Development
MySQL Management Support and Application Design
Apple Macintosh Help
Amazon MWS Software Design and Programming
By offering a convenient centralized resource for IT generalists and specialists, Progent can deliver fast, affordable, and thorough information technology solutions that address the unique requirements of your company.
- Sophisticated Online Connectivity Software
Secure remote access allows Progent's support experts to see precisely what your users see. This makes it easier to find quick fixes to problems that could otherwise require a costly onsite visit. Effective online connectivity software and experienced engineers together allow Progent to repair most IT issues rapidly and economically. Progent is a pioneer in online support and automated system analysis.
- Support for Leading VPN Gateways
Progent supports safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24-hour Support for High Network Availability
For organizations with mission-critical applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are designed specifically for budget-conscious companies whose clients require instant access to a Help Desk Call Center with effective telephone support and complete escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT expertise, fine tuned support software, and understanding of corporate IT enable companies to avoid the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry experience, at the forefront of network support, executing a broad variety of IT tasks for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class IT help, but also a consultant with field-tested approaches for using computer knowledge to solve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site visits per minute. Consequently, you owe only for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization charge and asks no monthly commitment for support services provided during regular working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast solutions so you will not be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent faces little competition. Companies who utilize trusted independent service providers or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to provide round-the-clock network tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your information network from stressful and costly availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.