Fast and Affordable Online Support for Hialeah Florida Computer Systems
Urgent Phone Technical Support for Hialeah SystemsFor businesses in Hialeah Florida, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to help with complex networking issues, plus the assistance of CISSP-qualified security experts to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers provide exceptional leverage because they have the practical background and are equipped with the sophisticated technology necessary to solve most network issues rapidly. Efficient support reduces direct costs because service calls require fewer billable consulting minutes. Online support also eliminates the expense of sending a consultant to your office. Your company benefits additionally with indirect costs by reducing or avoiding system downtime and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's advanced remote consulting know-how is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.

Progent's pricing policy for online support is designed to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. Unlike typical remote support firms, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and simple model for billing eliminate scenarios where speedy. minor solutions manage to end up as major invoices. Progent's penchant for disposing of problems quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of optimized tools and proven processes that promote the highest level of efficiency for remote engineering help and repair for information systems of any size. Progent offers safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's Technical Response Center to link to your company's computer system remotely without breaching system security.

Progent's powerful technical support database system includes extensive histories for the service that Progent's customers have received. Progent's team service personnel have the benefit of the records of services provided to every customer by every consultant. This archive of trouble tickets and fixes is organized as a conveniently exploitable internal database that enables Progent's online technical professionals to communicate their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's extensive list of accreditations and close relationships with key vendors such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit fast access to manufacturers' internal support staff so Progent's remote consulting specialists can arrive at optimal resolutions in the least time.

Remote technical services offered by Progent to clients in Hialeah Florida include:

ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by some of the world's top corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all critical facets of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to address the entire threat progression including blocking, identification, mitigation, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and enable transparent backup and rapid recovery of critical files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious employees, or application bugs. Managed backup services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed backup services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of any size a flexible and affordable solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information system. In addition to optimizing the security and reliability of your IT network, Progent's patch management services permit your IT staff to concentrate on line-of-business projects and tasks that derive maximum business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo supports one-tap identity verification with iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you sign into a protected application and give your password you are requested to verify your identity via a device that only you possess and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized as this added form of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may register multiple validation devices. To learn more about ProSight Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time management reporting utilities designed to work with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating complex management processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The interview is designed to help assess your company's preparedness to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup system that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important areas of computer technology enables customers to execute major projects economically and on time. Progent's special online engineering solutions include:

  • Call Center Services
    Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk Call Center consulting support can support you in creating an effective new Call Center or improving your current one, evaluating or modifying Call Center application software to address the particular requirements of your company, or providing temporary phone support staff to work with your in-house Help Desk Call Center team to deal with high-demand situations like software migrations, mass upgrades, or installing new applications.

    Progent's Call Center team of experienced information technology consultants gives your clients in Hialeah Florida fast access to an efficient network service resource with substantial background delivering telephone-based support and online diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk perception as a key driver of company success, and Progent's intent is to solve instead of merely report technical issues.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Team offers remote advanced consulting expertise and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. For additional information concerning Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer world-class remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center2, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Hialeah Florida remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting services. Progent can adapt Operations Manager for your environment so that your computer support is proactive and automated. By uncovering potential issues before they expand into downtime, automated monitoring can head off disruptive and costly information system failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or networks that support a combination of platforms.
How Your Hialeah Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent. For organizations and startups in Hialeah Florida, Progent's online computer support engineers are ready to provide expert and affordable system help the moment your business needs it. More than 20 years of offering online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to fix IT problems rapidly while avoiding the cost and lost productivity associated with in-person support visits.

Even if your Hialeah organization has a local freelance support technician or employs an in-house IT staff that know how to deal with common network issues, Progent's Microsoft certified consultants are available to provide an easy and seamless remote expansion of your local resources for situations when your regular IT support personnel either lack the time or the knowledge to handle unexpected network emergencies or especially challenging integration problems.

Benefits of Progent's Network Help for Organizations in Hialeah Florida
Progent's remote network troubleshooting services allow your Hialeah company to experience the advantages of on-call, expert IT support without the expense of managing an in-house IT organization. Your information system will derive greater business value by becoming increasingly available, efficient, and protected. Advantages to your company include:

  • Convenient virtual extension of your local support resources
    For most businesses in Hialeah Florida, local computer service resources, whether consisting of freelance consultants or an in-house maintenance staff, can handle the majority of network problems. However, serious problems can spring up when local resources are too busy or unavailable, and some trouble may involve technology that is beyond the scope of your local service people. In these instances, Progent's on-call support professionals give you an easy, quick, and budget-friendly way to augment your regular resources and to pass on valuable information to improve your capability to resolve future issues locally.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller organizations often depend on individual freelance service providers. Although independent consultants carry less overhead than larger support organizations and can afford to charge lower rates, they are occasionally overextended, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the lack of reserve personnel may require your company to wait for assistance during an IT crisis. As your business expands, system unavailability and problems with critical software are more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of backup support expertise to insure your IT system remains up and running.

  • Build a Solid Basis for Smooth Expansion
    Businesses typically start with an information system implemented on a shoestring budget. Without a proper infrastructure, slap-dash repairs often get piled onto a shaky foundation. When a company grows, reliability and expandability problems can impede the productivity of the business. These badly built systems need proper analysis, smart strategic planning, and extensive IT expertise to upgrade to a network architecture that can deliver the stable foundation to meet current business demands and ease future growth.

  • Work with Solution Providers Instead of Product Resellers
    Smaller offices need guidance and technical education to navigate through an increasingly complex maze of product alternatives capable of promoting business growth and improving productivity. Businesses hardly need a network consultant who is trying to sell a specific vendor's technology. Network consulting and product sales can result in a scenario where the proposed solution is designed around a profitable product instead of the true requirements of a business. Progent avoids these conflicts by offering only services instead of products. This enables Progent to align IT expertise with the real needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT experience, fine tuned support software, and understanding of enterprise networking enable offices to escape the pitfalls of excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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    Progent offers the guidance of a CRISC-certified risk management consultant to help your company to design and deploy an enterprise risk management (ERM) strategy based on best practices promoted by CRISC and geared to match your company's risk appetite, business objectives, and budgetary guidelines.

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    Nexus series switches are intended to deliver the performance, scale, availability, virtualization support, capacity, security and manageability required to act as the foundation of an enterprise data center. Progent's CCIE-certified Nexus switch consultants are available to provide remote and onsite consulting expertise to assist you to design an efficient network topology, build test environments to confirm your switching solution, deploy Nexus switches, define and enforce appropriate policies, perform security and compliance evaluations, set up proactive monitoring, fully utilize network resources through virtualization technologies, troubleshoot switching and routing issues, optimize system performance, plan for expected growth, and set up the advanced fault-tolerant capabilities available for Cisco's Nexus switches. Progent's consultants can also assist you to migrate efficiently from legacy Nexus switches or Catalyst switches to up-to-date Nexus switches.

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    SQL Server 2016 introduces major improvements in performance, capacity, security, high-availability, mobile computing integration, plus integrated business intelligence. Innovations include PolyBase for handling relational and non-relational files simultaneously for data warehousing, R language integration, Always Encrypted mode, Mobile Report Publisher, and centralized management of on-premises and cloud resources. Progent's Microsoft-certified consulting team can deliver online and on-premises support to assist businesses of all sizes to deploy, manage or troubleshoot any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft platforms such as Windows Server and Hyper-V, Exchange, SharePoint Server, Dynamics GP, Skype for Business, and SCOM.

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    For enterprises with branches in California or any region covered by Progent's engineers, Progent's Microsoft-Premier IT consulting experts and authorized Cisco network consultants offer a variety of network consulting services including project management, SOX compliance, office relocations, corporate security, system architecture, on-site or remote emergency support, and troubleshooting for co-location hosting environments. A Progent network architect can help you plan a multi-office network that makes smart use of colocation facilities and Internet hosting sites. Progent's Microsoft Certified engineers can help major enterprises plan, deploy and maintain major rollouts of updated releases of Microsoft products such as Active Directory, Exchange Server, SharePoint, SQL Server, and Enterprise Windows. Progent's CCIE and Cisco Certified Network Professional experts can help you configure Cisco technology for connectivity solutions that incorporate simple, high-speed, integrated, and wireless networking.

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    Progent's Microsoft-certified consultants have over 10 years of background planning, implementing, optimizing and repairing Microsoft SCOM solutions and can provide companies of any size expert online or onsite consulting support for System Center 2012 Operations Manager. Progent can assist your company to plan a topology for System Center 2012 Operations Manager servers that provides the performance and availability required to watch over your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to install and customize Microsoft SCOM 2012 management packs based on best practices for tracking network fabric and Microsoft and 3rd-party applications and services. Also, Progent can deliver fast remote or onsite technical support to assist you to remediate critical problems detected by System Center 2012 Operations Manager.

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    Altaro VM Backup software from Hornetsecurity offers small organizations a reliable and affordable solution for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, offsite, multi-site, and cloud environments and also supports cost-effective backup to Azure storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of online or onsite consulting services to assist you to plan, deploy, manage and debug a comprehensive backup/restore system powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/restore service based on Altaro VM Backup software.

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    Progent is among the most qualified network consulting firms for integrating email and messaging systems based on Microsoft Exchange 2000 Server. Progent specializes in helping small and mid-size companies get the full advantages of Microsoft Exchange 2000 for common scenarios including updating from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail environment, and outsourcing your Microsoft Exchange 2000 Server management.

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