Fast and Affordable Online Troubleshooting for Hialeah IT Networks
For businesses located in Hialeah or anywhere in Florida, Progent provides online help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with challenging networking issues, as well as the assistance of CISSP-qualified cybersecurity consultants to handle advanced security architecture and diagnostic jobs.
Progent's remote technical support engineers offer excellent leverage due to the fact that they have the real-world experience and have access to the sophisticated tools needed to resolve most information system issues rapidly. This reduces immediate costs since service calls use up minimal billable minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally in incidental expenses by reducing or eliminating system outages and associated costs due to business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced remote technical support expertise is particularly valuable for organizations that depend on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's billing model for online help is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are charged only for the support that you actually get. In contrast to typical remote support organizations, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where speedy. minor fixes manage to turn into large bills. Progent's penchant for dealing with problems quickly means you spends less money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of customized tools and field-tested processes which promote the highest level of effectiveness for remote help and troubleshooting for IT systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to connect to your network without compromising system security.
Progent's powerful customer support reporting system stores thorough records describing the support that Progent's customers have received. Progent's authorized engineers have access to the details of services delivered to every Progent customer by any Progent engineer. This archive of trouble tickets and fixes is stored as a readily exploitable internal database that permits Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support services improves daily. Progent's advanced certifications and working associations with important vendors such as Cisco and Microsoft open up additional massive technical databases and allow quick access to vendors' in-house product engineers with the result that Progent's remote service specialists are able to arrive at the best resolutions promptly.
Online services available from Progent to clients in Hialeah and anywhere in the state of Florida include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online service engineers offer network repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist you with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment consulting, Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of affordable desktop support services to assist your business to deploy, configure, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade support services as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking consultants, and validates an individual's networking skills at the master level. Cisco CCIEs can handle the most stubborn challenges associated with network planning, installation, management, security, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in analyzing problems with IOS Software network administration utilities and coming up with workarounds or identifying program patches. Cisco CCIEs provide excellent value since their depth of experience permits them to fix problems rapidly. In common cases, less qualified service providers can wrestle for hours or even days with identical tasks that a CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can communicate with your network via sophisticated remote troubleshooting technology to perform efficient, secure, and economical diagnosis and remediation.
South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||7715 Northwest 48th Street, Suite 385
Doral, FL 33166
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's market leading selection of infrastructure devices. Cisco networking support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers consulting, Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Wireless APs consulting expertise, Cisco WiFi controllers support Services, Cisco VPN and Network Security engineering assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection solutions that can enhance the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist you to recover quickly after a damaging penetration. Security services available from Progent include: thorough information security assessment utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; fast recovery from malicious assaults; configuring firewalls; building safe mechanisms for off-site and mobile connectivity; guarding your email infrastructure against spam and directory harvest attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting services to help organizations of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that utilize on-premises resources as well as public clouds. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background providing advanced consulting services online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent process for recovering services quickly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can generate reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to cover a wide range of computer technologies including system infrastructure, email systems, network and process security, plus UNIX/Linux and Windows coexistence. For server economization and simplified administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-based environments. Progent's team-based approach to resolving network problems enables quick escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can provide emergency phone-based help diagnosing anomalies within UNIX/Linux systems based on leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services intended to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's top corporations. Progent's ProSight suite of network management outsourcing services addresses all key aspects of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the entire threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, enhance and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your Progent consultant so all potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup environment that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special IT programs. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these important areas of information technology enables customers to execute critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Hialeah Company Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Call Center programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle challenging issues.
Progent's Help Desk consulting services can support you in creating an effective new Help Desk Call Center or improving your current organization, evaluating or enhancing Call Center software to address the particular requirements of your business, or providing temporary phone support staff to work with your internal Help Desk group during unusually busy events such as software migrations, major upgrades, or rolling out new applications.
Progent's Call Center team of experienced network consultants offers your workers in Hialeah or anywhere in the state of Florida immediate communication with an effective technical support resource with years of experience delivering phone support and online troubleshooting for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a solid contributor to company efficiency, and Progent's policy is to resolve and not simply record IT problems.
- Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting staff provides online advanced engineering support and education in specific business application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom programming, and training for Microsoft business applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For additional information concerning Progent's expertise, customization, and training offerings, go to Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Hialeah, or anywhere in the state of Florida, remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your business so your network support is proactive rather than reactive. By uncovering potential issues before they cause network outages, system monitoring can head off stressful and expensive service breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems based on multiple operating systems.
To get in touch with Progent about urgent remote help with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Hialeah or throughout the state of Florida, Progent's online network support specialists can deliver effective and economical IT support the instant your company needs it. Long experience offering online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to fix network problems quickly while eliminating the expense and lost time that comes with in-person support calls.
Even if your Hialeah office works with a regular freelance consultant or maintains a full time organization that can deal with day-to-day computer issues, Progentís Microsoft certified consultants can offer an easy and seamless virtual extension of your on-site resources for situations when your regular service personnel either don't have the time or the expertise to handle unexpected network crises or particularly complicated integration projects.
Details of Progent's Online Computer Services for Hialeah
Progent's online help, remote troubleshooting, network security expertise, and network management services offer businesses in Hialeah or throughout the state of Florida unparalleled leverage for your IT budget. Whether you need occasional phone support and remote network repair or full-time Help Desk support and system management, Progent's professionals can deliver your organization world class IT support while allowing you to eliminate the cost and hassle of carrying a large internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to companies in Hialeah and is also ideal for customers in geographic areas of Florida that lack technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a wide range of Microsoft support utilities, service information, and continuing education.
- By the Minute Rates to Minimize Costs
Progent offers remote help on a minute-by-minute billing plan, so you pay only for the support you receive. Progent requires no minimum fee for phone help and asks for no ongoing retainer for support services provided during regular business hours. This protects you from paying big invoices for quick fixes.
- Access to Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco offers help from authorized professionals with experience in planning, deploying, and supporting networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Team
Progent's core support offerings include system integration, Microsoft Exchange expertise, system security design, and Help Desk sharing services. Progent's Experts group can provide in-depth consulting expertise for specific business applications. Support offered by the Application Experts staff includes:
Dynamics GP/Great Plains Support and Customization
MS Project Support
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Project Management and Application Development
MySQL Management and Software Programming
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a convenient centralized source for IT generalists and specialists, Progent is able to deliver fast, cost-effective, and comprehensive IT solutions that align with the specific needs of your company.
- Advanced Online Connectivity Software
Secure online connectivity allows Progent's support professionals to observe exactly what your customers see. This makes it easier to produce fast fixes to problems that could otherwise require a costly onsite service call. Effective remote access software and expert technicians combine to allow Progent to repair most network issues rapidly and affordably. Progent is an industry leader in online troubleshooting and automated network analysis.
- Support for Mainstream VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- Round-the-Clock Service for High System Availability
For offices with vital applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended specifically for budget-constrained organizations whose workers need immediate recourse to a Help Desk Call Center with expert telephone support and full escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical expertise, fine tuned support software, and familiarity with enterprise networking enable companies to avoid the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Online Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional background, at the front lines of network service, executing a wide range of IT projects for an extensive mix of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting team. This ensures that you get not just world-class IT skills, but also a support engineer with proven methods for using technical knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site help per minute. Consequently, you pay exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for services provided during regular working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick repairs so you won't be tempted to allow less critical problems to fester.
- Complete Records of IT Services
Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or small service firms who offer scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports sent by every consultant to each client. The discipline of documenting and organizing support activity results in more efficient service and eliminates a variety of common problems such as when a service client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to provide round-the-clock system monitoring services powered by MS Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, network monitoring can save your IT network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.