Fast and Affordable Online Troubleshooting for Hialeah Networks
Urgent Phone Support for Hialeah SystemsFor businesses in Hialeah or anywhere in Florida, Progent offers remote support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security design and diagnostic jobs.

Progent's online support engineers provide excellent leverage due to the fact that they have the practical background and have access to the sophisticated technology needed to resolve the majority of network issues rapidly. Efficient support reduces immediate expenses because solutions accumulate fewer chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally with incidental expenses by minimizing or eliminating system outages and related losses due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive online technical support experience is particularly helpful for businesses that rely on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.

Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you pay exclusively for the support that you actually get. Unlike many remote support firms, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing do away with scenarios where speedy. minor solutions manage to end up as large invoices. Progent's penchant for solving technical issues efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of customized technologies and proven methodologies that allow the maximum level of effectiveness for remote consulting and troubleshooting for IT networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's Technical Response Center to connect to your company's computer system without breaching system security.

Progent's advanced service reporting system maintains detailed documentation for the service that Progent's customers have been provided. Progent's team engineers have the benefit of the records of assistance provided to each Progent customer by every engineer. This database of anomalies and resolutions is structured as a conveniently accessible internal database that allows Progent's online support engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with key technology companies such as Cisco and Microsoft make available additional massive technical support databases and permit fast response from manufacturers' in-house engineering staff so Progent's online consulting specialists are able to arrive at the best resolutions quickly.

Online services provided by Progent to companies in Hialeah and throughout the state of Florida include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's top enterprises. Progent's ProSight line of outsourced network management services covers all critical areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to deliver web-based management and comprehensive security for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, optimize and debug their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so all looming problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery system that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology enables clients to execute critical initiatives economically and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are designed for companies who lack the budget to build and maintain an internal Help Desk but who require fast access to an efficient Call Center with professional phone support plus the ability to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and operates as a seamless extension of your established Help Desk organization. Progent's Virtual Call Center can operate as a an escalation resource to resolve complex technical problems, or be ready in those circumstances when your other support engineers are overwhelmed.

    Progent's Call Center team of veteran information technology consultants gives your clients in Hialeah or anywhere in the state of Florida rapid contact with an efficient network service resource with years of background offering phone help and remote diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a major enabler of business productivity, and Progent's intent is to fix and not merely annotate technical issues.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group provides online professional consulting expertise and education in key application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, programming, and training offerings, go to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Hialeah, or anywhere in the state of Florida, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your business so that your IT support is proactive rather than reactive. By detecting possible issues before they evolve into downtime, proactive monitoring can minimize disruptive and expensive information system failures. Progent can also deploy network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks that support multiple OS platforms.
How Your Hialeah Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote support with Microsoft, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent. For businesses and startups in Hialeah or throughout the state of Florida, Progent's phone-based network support specialists can provide professional and economical IT support the moment your organization has to have it. Long experience providing remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to repair network problems quickly while avoiding the expense and lost productivity associated with on-site service calls.

Even if your Hialeah office relies on a regular independent support technician or employs a full time organization that can handle ordinary network problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the knowledge to handle sudden system crises or especially tough integration problems.

Features of Progent's Online Network Services for Hialeah
Progent's online support, remote repair, system security consulting, and system administration services give businesses in Hialeah or anywhere in the state of Florida the greatest leverage for your support budget. Whether you need one-time telephone support and remote network repair or full-time Help Desk outsourcing services and network administration, Progent's experts can deliver your company enterprise-level IT support while allowing you to eliminate the cost and administration overhead of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical background, fine tuned remote support tools, and understanding of corporate IT allow offices to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

How Does Our Company Start Receiving Online Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.