Fast Online Help for Hialeah Computer Systems
Urgent Online Technical Support for Hialeah SystemsFor organizations in Hialeah or anywhere in the state of Florida, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided remote troubleshooting to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with challenging infrastructure issues, as well as the assistance of CISSP-qualified security experts to handle high-level security architecture and troubleshooting jobs.

Progent's remote support experts offer excellent leverage due to the fact that they possess the practical background and have access to the advanced technology required to resolve the majority of information system issues rapidly. Efficient support reduces immediate costs because solutions use up minimal billable consulting minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization benefits additionally in indirect expenses by reducing or eliminating network downtime and related losses resulting from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote technical support experience is particularly helpful for organizations that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing model for remote help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed just for the services that you actually get. Unlike many remote support organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and clean model for billing save you from scenarios where fast solutions somehow end up as major invoices. Progent's penchant for disposing of technical issues efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a collection of customized tools and field-proven processes which allow the highest level of efficiency for online engineering help and repair for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's online support team to interface to your company's computer system remotely without compromising system security.

Progent's advanced service database application stores comprehensive records describing the service that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of all help delivered to every Progent client by any engineer. This database of issues and solutions is stored as a quickly accessible support knowledge base that enables Progent's remote technical engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and close relationships with key industry leaders including Cisco and Microsoft open up other vast technical knowledge bases and allow fast access to vendors' in-house support staff so Progent's online service specialists can find the best solutions promptly.

Remote technical support services provided by Progent to businesses in Hialeah and anywhere in the state of Florida include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to allow small and medium-size businesses to utilize the same advanced technology deployed by many of the world's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all critical facets of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to provide centralized control and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup environment that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for special IT programs. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are designed for companies who lack the money or time to build and maintain an internal Call Center but who want quick response from an efficient Help Desk with professional phone assistance plus the ability to escalate the most challenging problems to high-level consultants.

    Progent's Call Center consulting services can aid you in creating an efficient new Call Center or revamping your existing one, selecting or enhancing Help Desk software products to address the unique requirements of your company, or adding temporary online personnel to supplement your internal Call Center resources to handle high-demand scenarios like software transitions, mass upgrades, or installing brand new business software.

    Progent's Help Desk team of seasoned network professionals offers your computer users in Hialeah or anywhere in the state of Florida quick assistance from an efficient support group with years of background delivering phone consulting and remote repair service for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center the reputation as a significant enabler of company productivity, and Progent's goal is to resolve and not just document network problems.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Team provides remote professional engineering support and training in special business application fields that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver expertise, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Hialeah, or anywhere in the state of Florida, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your business so that your computer maintenance is proactive and automated. By spotting possible issues before they cause network outages, automated monitoring can ward off stressful and costly service breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems based on a variety of OS platforms.
How Your Hialeah Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Hialeah or throughout the state of Florida, Progent's online network support specialists are ready to provide expert and affordable IT help the moment your organization needs it. More than a decade of offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access technology to repair IT problems quickly while eliminating the cost and lost productivity that comes with on-premises service visits.

Even if your Hialeah company has a regular independent support technician or employs a full time organization that know how to handle typical network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the time or the knowledge to resolve sudden network crises or especially challenging integration problems.

Features of Progent's Remote Network Support for Hialeah
Progent's online help, Internet-based troubleshooting, system security consulting, and network administration services give businesses in Hialeah or throughout the state of Florida unparalleled leverage for your support budget. Whether you require occasional phone help and remote network repair or ongoing Help Desk outsourcing support and network management, Progent's professionals can deliver your business world class IT support while allowing you to eliminate the cost and administration overhead of running a large internal IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT background, refined support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

How Does Our Company Begin Getting Online Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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