Fast and Affordable Remote Help for Hialeah IT Networks
For businesses located in Hialeah or anywhere in the state of Florida, Progent offers remote help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex networking issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle advanced security architecture and diagnostic jobs.
Progent's online support engineers provide excellent leverage because they possess the real-world experience and have access to the advanced tools necessary to resolve most information system issues rapidly. Efficient support reduces direct expenses since solutions accumulate fewer billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your company benefits even more in incidental expenses by minimizing or eliminating system outages and related costs stemming from business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive remote consulting expertise is particularly valuable for businesses that rely on public clouds for vital network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.
Progent's billing model for remote help is designed to leverage your network support investment. Progent charges by the minute for phone assistance, so you are billed only for the services that you actually get. Unlike typical remote support companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and clean policy for pricing avoid situations where fast repairs manage to turn into major bills. Progent's penchant for disposing of problems efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies which allow the maximum level of efficiency for remote engineering help and repair for information networks of any size. Progent offers protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's remote service group to link to your company's system without breaching network security.
Progent's proven service database system includes comprehensive histories of the service that Progent's customers have received. Progent's team engineers have access to the specifics of services provided to each Progent customer by any Progent consultant. This archive of issues and fixes is organized as a conveniently retrievable support knowledge base that enables Progent's online support professionals to communicate their knowledge company-wide to make sure that the quality of Progent's support grows over time. Progent's extensive list of certifications and working relationships with important industry leaders such as Cisco and Microsoft open up additional extensive technical support knowledge bases and permit fast response from vendors' in-house support staff so Progent's online consulting specialists can arrive at optimal resolutions quickly.
Remote support services available from Progent to customers in Hialeah and throughout the state of Florida include:
Certified Windows Experts
Progent's Microsoft-certified online support engineers can provide network repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid integration support, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration, and Office Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop services to assist your business to install, configure, troubleshoot, and administer workstations and notebooks based on Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 integration support plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking consultants, and certifies a consultant's technical knowledge at the master level. Cisco-qualified CCIEs can resolve the most stubborn issues encountered in network infrastructure design, deployment, administration, security, and troubleshooting. CCIEs work closely with Cisco's internal product support engineers in isolating problems with IOS Software network management tools and developing alternate approaches or locating software updates. CCIEs provide exceptional cost-effectiveness because their deep experience enables them to fix problems quickly. In many instances, less seasoned consultants can struggle for many hours or even days with the same problems that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your environment via advanced on-line support technology in order to perform quick, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide help for the entire range of Cisco's industry-leading selection of infrastructure devices by providing services that include:
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security solutions that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or help you to clean up quickly after a serious penetration. Security support services available from Progent include: comprehensive data security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; integrating firewalls; designing safe architectures for off-site and mobile connectivity; protecting your messaging infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting support to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that combine on-premises IT assets along with cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for restoring applications and services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and fixes and can produce reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based consulting services to address a wide range of computer technologies such as system infrastructure, email solutions, system and process security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified administration in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from legacy systems to Windows or Linux environments. Progent's group-based approach to solving technical issues enables quick escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers support expense.
Major Linux versions for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions used by some of the industry's top corporations. The ProSight series of outsourced network management services covers all key facets of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to deliver centralized control and world-class protection for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating complex management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Hialeah Company Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most problems.
Progentís Help Desk Co-management services allow your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the leading professional services automation platform for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk staff of veteran network professionals gives your computer users in Hialeah or anywhere in the state of Florida quick contact with an efficient support group with extensive background providing telephone-based support and online troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center perception as a crucial enabler of business efficiency, and Progent's intent is to solve and not simply document network issues.
- Business Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting Team provides phone-based professional engineering expertise and education in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for familiar Microsoft applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Hialeah, or anywhere in the state of Florida, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your business so your IT maintenance is proactive and automated. By uncovering possible problems before they result in network outages, remote monitoring can avoid inconvenient and costly information system failures. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or environments that support multiple platforms.
To get in touch with Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Hialeah or throughout the state of Florida, Progent's online computer support specialists are ready to deliver effective and economical system help the moment your organization requires it. Long experience offering online repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to fix IT problems quickly while eliminating the cost and lost productivity associated with on-premises support calls.
Even if your Hialeah business has a regular independent support technician or maintains an in-house organization that know how to handle typical computer problems, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the experience to fix unexpected system emergencies or especially tough integration problems.
Details of Progent's Remote Computer Services for Hialeah
Progent's phone support, remote repair, system security expertise, and network management services offer offices in Hialeah or anywhere in the state of Florida the greatest leverage for your IT budget. Whether you require one-time telephone help and remote network repair or full-time Help Desk call center services and network management, Progent's experts can deliver your organization world class IT support while permitting you to avoid the expense and hassle of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to offices in Hialeah and is also ideal for networks in more remote regions of Florida that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a wide array of Microsoft support utilities, service databases, and on-going education.
- Per Minute Billing to Reduce Costs
Progent offers online help on a by-the-minute billing plan, so you are billed only for the services you receive. Progent has no minimum charge for online support and asks for no periodic subscription fee for support services delivered during regular working hours. This protects you from paying big bills for routine fixes.
- Availability of Cisco Certified Network Design Professionals
Progent's certified experts for Cisco can provide access to authorized specialists who have experience in planning, deploying, and supporting networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and secure infrastructure for wireline and wireless networking.
- Application Experts Team
Progent's core consulting offerings include system integration, MS Exchange Server expertise, network security design, and shared Help Desk services. Progent's Experts group can provide world-class consulting expertise for critical business applications. Help available from the Application Experts Team covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Project Expertise
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Software Development and Debugging
Oracle Project Management and Application Development
MySQL Database Administration and Software Programming
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service centralized source for IT generalists and specialists, Progent can deliver fast, cost-effective, and comprehensive IT solutions that address the special needs of your business.
- Sophisticated Online Connectivity Software
Protected remote connectivity permits Progent's service professionals to observe exactly what your customers see. This makes it possible to find quick solutions to issues that could otherwise demand a costly onsite visit. Sophisticated remote access tools and experienced engineers together enable Progent to repair most IT problems quickly and affordably. Progent is an industry leader in online troubleshooting and automated system tracking.
- Support for Popular VPN Products
Progent supports secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- Round-the-Clock Service for High Network Availability
For organizations with mission-critical applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed especially for budget-conscious businesses whose clients require instant access to a Help Desk Call Center with effective telephone support and complete escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical knowledge, refined remote support software, and understanding of enterprise networking allow offices to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Network Support from Progent?
- Certified Expertise in Microsoft's Full Family of Servers
Progent can provide in-depth support for Microsoftís popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Microsoft Windows Server 2008 support, Windows 2003 upgrades, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site help by the minute. Consequently, you are billed just for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no startup fee and requires no retainer for support services provided during regular business hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you will not be tempted to permit less critical problems to fester.
- Complete Documentation of IT Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or small service firms who provide minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports transmitted by each consultant to each client. The discipline of detailing and organizing service records allows more efficient service and eliminates a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock network monitoring services based on MS Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, system monitoring can keep your information network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.