Fast and Affordable Remote Troubleshooting for Hialeah Florida Information Networks
Fast Remote Help for Hialeah SystemsFor businesses located in Hialeah Florida, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve challenging networking problems, plus the services of CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic issues.

Progent's remote support engineers offer excellent value due to the fact that they possess the practical background and have access to the advanced technology required to solve most network problems rapidly. This reduces immediate costs since solutions accumulate minimal chargeable minutes. Online support also avoids the expense of sending a consultant to your site. Your organization benefits even more in indirect expenses by reducing or avoiding system outages and associated costs due to business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's advanced remote consulting expertise is particularly helpful for organizations that depend on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's pricing model for remote support is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you owe only for the support that you receive. In contrast to typical online service companies, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent situations where fast solutions somehow turn into big bills. Progent's penchant for handling technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized tools and field-tested methodologies that permit the maximum degree of efficiency for remote consulting and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's remote service group to interface to your system remotely without compromising system security.

Progent's advanced technical support reporting application includes thorough records of the support that Progent's customers have received. Progent's team consultants have the benefit of the specifics of assistance rendered to every Progent client by any Progent engineer. This database of problems and responses is organized as a conveniently exploitable support database that permits Progent's remote support experts to communicate their knowledge with the whole team to ensure that the value of Progent's support services grows over time. Progent's extensive list of certifications and close relationships with key industry leaders such as Cisco and Microsoft make available additional vast technical support databases and permit priority access to manufacturers' in-house product engineers with the result that Progent's remote service experts are able to arrive at the best resolutions in the least time.

Online technical services available from Progent to companies in Hialeah Florida include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same advanced technology used by some of the industry's leading corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM protects local and cloud resources and offers a unified platform to manage the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to provide centralized management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and debug their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so that all potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security standards, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special information technology programs. Billing rates for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's background in these special fields of computer technology enables clients to complete major initiatives economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center service options for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most issues.

    Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the leading PSA tool for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Call Center staff of veteran information technology consultants provides your workers in Hialeah Florida immediate contact with a large network service resource with years of experience offering phone support and online diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a key driver of business productivity, and Progent's target is to fix and not simply annotate technical issues.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Experts staff offers phone-based and in-depth engineering expertise and training in key application areas including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, custom development, and education for Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's expertise, programming, and training offerings, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Hialeah Florida remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By exposing possible problems before they cause full-scale emergencies, automated monitoring can head off disruptive and costly information system failures. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks powered by a combination of OS platforms.
How Your Hialeah Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online help with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Hialeah Florida, Progent's online computer support engineers can provide expert and economical system help whenever your company requires it. More than 15 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to solve computer problems rapidly while avoiding the expense and lost time that comes with on-site service visits.

Even if your Hialeah business relies on a local independent support technician or employs an in-house organization that know how to deal with common network problems, Progentís Microsoft certified consultants are available to offer an easy and transparent remote extension of your local resources in cases when your usual service personnel either don't have the availability or the expertise to deal with sudden network crises or particularly tough integration problems.

Features of Progent's Remote Network Services for Hialeah Florida
Progent's phone help, Internet-based troubleshooting, network security consulting, and system administration services give businesses in Hialeah Florida the greatest leverage for your IT budget. Whether you need one-time telephone support and Internet-based network repair or ongoing Help Desk call center support and network administration, Progent's experts can deliver your organization world class network support while allowing you to eliminate the cost and administration overhead of maintaining a large in-house IT staff. Highlights of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT experience, fine tuned support software, and understanding of corporate IT allow companies to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

How Does Our Company Start Getting Online Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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    Small to middle size businesses can now get all the benefits of Microsoft System Center Operations Manager and also have quick access to Progentís Microsoft Certified IT support experts. With Progent's economically priced network service packages, small businesses can select a simple Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing package. Progent supports Microsoft System Center Operations Manager 2007 to provide small business information systems enterprise-class availability, security, and productivity.

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    Progent's certified failover clustering experts can help businesses to evaluate the benefits of adopting Microsoft Windows Server 2012 clustering to create an advanced high-availability/disaster recovery solution, assist you to design and deploy a Windows Server 2012 environment, provide online and on-premises consulting expertise and technical support for failover clusters composed of physical servers or virtual ones, and help you to automate the management of clustered servers.

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    Progent can provide cost-effective online consulting to assist you to design, deploy, and fix any facet of your iPhone and Windows integration efforts and is available for short-term jobs to help you through specific technical bottlenecks or long-term engagements to help you complete large-scale initiatives on time and within budget. Progent has experience in local, cloud-centric, or hybrid networks and can help you build or support a resilient, secure and efficient infrastructure that aligns with your computing model. Progent also offers online or onsite training for individuals or groups to help manage and use your iPhones and iPads in a secure, team-oriented ecosystem that optimizes the strategic value of your information system.

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    Progent offers nationwide online phone support and consulting services for companies that operate networks powered by variants of the Linux OS or whose IT systems feature a combination of Linux platforms/Linux and Microsoft Windows technology. Remote IT help offers optimum leverage for your IT dollar by protecting user productivity and limiting the time billed for computer analysis and repair. Sophisticated online support tools and experienced service specialists and engineers combine to enable Progent to solve the majority of network issues without squandering time and expense by traveling to your site. In the vast majority of situations your network issues can be dealt with by telephone or via a mix of telephone help and remote network analysis. Progent can make available Cisco certified CCIE infrastructure experts and CISM certified security specialists to assist you with the most difficult network problems.

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  • Les Kent has a 35-year history of successful technology integration, business management, sales, and operations. He has shown a talent for developing sophisticated IT solutions during his time as as a network architect, programmer, project manager, implementation consultant, and problem solver for small businesses, start-ups, and major corporations.

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    Cisco Unified Communications Manager (Unified CM), previously named CallManager, acts as the heart of Cisco's collaboration solution. Cisco Unified Communications Manager and Cisco Unified Communications Manager Express offer a location-independent IP-PBX by integrating closely with apps that include Unified Communications Manager IM and Presence Service, Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact solution. Progent's CCIE-certified consultants can deliver effective and affordable online and on-premises expertise to help organizations of any size to build and administer Unified CM ecosystems by providing Cisco Unified Communications Manager configuration and troubleshooting services that deliver optimum business value. Progent can help with any facet of Unified CM setup and troubleshooting in areas such as integrating VoIP phones and desktop Video phones, reviewing dial plans, setting up SIP connections and PSTN calling, installing Cisco ISR routers with CUBE support, creating UCS server failover solutions for high availability, capacity planning, and integration with Exchange and Skype for Business.

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    For mid-size businesses looking for IT support, Progent can deliver an array of alternatives such as on-site help, remote support, phone-based Help Desk, round-the-clock support with automatic system monitoring, emergency staffing, business relocation services, application programming, and professional consulting. For medium-size businesses in California or other areas serviced by Progent's field engineers, Progent provides professional on-premises help for solving network issues rapidly and affordably.

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    Progent offers cost-effective remote and on-premises consulting to help organizations of any size to move any portion of their critical IT infrastructure to Google Cloud Platform (GCP). This can save management hassle and equipment expense and enable the use of Google's state-of-the-art AI and machine learning tools. Progent can assist your IT team with every phase of Google Cloud Platform integration including requirements analysis, preparedness assessment, system design, pilot testing, deployment, centralized administration, performance tuning, licensing management, disaster recovery mechanisms, and security and compliance.

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    Progent can assist businesses of any size to follow leading practices to configure SCVMM 2012 hosts and host groups, fabric, storage systems, and libraries; plan, implement, and manage private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class monitoring and reporting. Progent can assist your company to upgrade from an earlier version of SCVMM or from a third-party management system, and Progent can assist you to optimize and repair your existing SCVMM 2012 environment to make sure you realize maximum return on investment.

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