Fast Online Support for Hialeah Florida IT Networks
Immediate Online Consulting for Hialeah SystemsFor companies located in Hialeah Florida, Progent provides online help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to help with advanced security architecture and diagnostic issues.

Progent's remote technical support engineers provide excellent leverage because they have the real-world background and are equipped with the advanced tools necessary to resolve the majority of network problems rapidly. Efficient support reduces immediate expenses since service calls require minimal chargeable consulting minutes. Online support also avoids the expense of sending a consultant to your site. Your organization benefits additionally with incidental costs by reducing or eliminating system downtime and associated costs resulting from business disruption, upset customers and vendors, idle workers, and distracted management. Progent's advanced remote technical support expertise is particularly helpful for businesses that depend on public clouds for vital network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's billing model for online help is structured to stretch your IT service investment. Progent charges per minute for phone consulting, so you are charged only for the support that you receive. Unlike typical online service organizations, Progent imposes no initialization fee or minimum job duration. Progent's per-minute granularity and simple model for billing do away with situations where speedy. minor repairs somehow turn into major tabs. Progent's penchant for dealing with problems efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a collection of optimized tools and proven processes that ensure the highest degree of effectiveness for online engineering help and repair for information systems of all sizes. Progent's online support team can link to your system remotely without compromising network security.

Progent's sophisticated service database system stores thorough histories for the service that Progent's clients have been provided. Progent's team service personnel have access to the records of all help provided to every customer by every consultant. This database of problems and solutions is organized as an easily exploitable proprietary knowledge base that permits Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's extensive list of certifications and working relationships with important industry leaders such as Cisco and Microsoft open up additional extensive support databases and allow quick response from vendors' internal support staff so Progent's online consulting specialists are able to arrive at the best resolutions in the least time.

Remote support provided by Progent to businesses in Hialeah Florida include:

ProSight Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, subscription-based managed services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the industry's top corporations. The ProSight suite of IT management outsourcing services covers all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your Progent consultant so any potential issues can be addressed before they have a chance to disrupt your network. Learn more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for managing your client-server infrastructure by providing tools for streamlining common tedious jobs. These can include health checking, patch management, automated repairs, endpoint setup, backup and restore, anti-virus response, remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and debugging support. If ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alert to your specified IT management personnel and your assigned Progent technical consultant so potential issues can be fixed before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time and in-depth management reporting plug-ins created to work with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup technology companies to create ProSight Data Protection Services, a selection of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your backup operations and allow non-disruptive backup and fast restoration of vital files/folders, apps, images, plus virtual machines. ProSight DPS helps your business protect against data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed backup services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured online account and give your password you are requested to confirm who you are via a unit that only you have and that is accessed using a different network channel. A wide range of devices can be used for this added form of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can register several validation devices. For more information about Duo identity validation services, refer to Duo MFA two-factor authentication services.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed Call Center Services
    Progent's Shared Service Desk provides a smooth supplement to your core support staff. User access to the Help Desk, provision of support services, issue escalation, ticket creation and tracking, performance measurement, and management of the support database are cohesive regardless of whether issues are taken care of by your corporate IT support organization, by Progent, or by a combination. You have complete flexibility to extend or reduce your share of technical support activity as circumstances demand. Progent takes care of startup installation and provisioning of the professional services automation software as well as documentation, testing and training. For more information about ProSight Co-Managed Call Desk, see ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the complete threat progression including filtering, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of any size a versatile and affordable solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. Besides maximizing the protection and reliability of your computer environment, Progent's patch management services free up time for your in-house IT team to concentrate on line-of-business initiatives and tasks that derive maximum business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for special IT programs. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology enables clients to execute critical initiatives economically and on time. Progent's special online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk support programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Call Center consulting support can guide you in building an efficient new Help Desk Call Center or enhancing your existing organization, selecting or customizing Help Desk Call Center software to handle the special requirements of your company, or providing temporary online personnel to supplement your internal Help Desk Call Center resources to handle high-demand situations such as software transitions, major upgrades, or installing brand new business software.

    Progent's Help Desk team of seasoned information technology professionals gives your customers in Hialeah Florida fast assistance from a large network service resource with substantial background delivering telephone-based support and remote repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a key contributor to company success, and Progent's intent is to resolve rather than merely report technical issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting staff offers online and in-depth consulting expertise and education in special application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for popular Microsoft business applications such as CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To find out additional information on Progent's consulting, custom development, and education offerings, go to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center2, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Hialeah Florida online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM to suit your environment so that your computer support is proactive and automated. By exposing potential trouble spots before they evolve into network outages, automated monitoring can ward off disruptive and expensive network failures. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks powered by a variety of OS platforms.
How Your Hialeah Business Can Contact Progent's Online Support Experts
To contact Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For offices and new businesses in Hialeah Florida, Progent's online computer support specialists can deliver professional and cost-effective system support the instant your company has to have it. More than two decades of offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access technology to repair computer problems quickly while eliminating the cost and lost time associated with on-site service visits.

Even if your Hialeah organization relies on a regular independent support technician or maintains an in-house IT staff that can handle the majority of computer problems, Progent's Microsoft certified engineers can provide a convenient and seamless virtual extension of your on-site resources for situations when your usual service personnel either don't have the time or the knowledge to handle sudden network emergencies or particularly complex integration projects.

Benefits of Progent's IT Support for Companies in Hialeah Florida
Progent's online network troubleshooting services allow your Hialeah organization to enjoy the advantages of timely, enterprise-level IT support without the cost of maintaining a full-time IT organization. Your information system will derive added strategic value by being more reliable, productive, and secure. Benefits to your company include:

  • Convenient remote extension of your on-site IT resources
    For most organizations in Hialeah Florida, local network support providers, whether consisting of independent consultants or an internal IT staff, can handle typical technical issues. On the other hand, serious problems can strike when local resources are too busy or absent, and some trouble may involve IT products that is unfamiliar to your usual service personnel. In these instances, Progent's on-call service specialists provide an easy, fast, and economical solution to supplement your local help and to pass on useful information to increase your capability to deal with future problems locally.

  • Reduced Reliance on Individual Consultants
    For IT support, smaller companies often depend on independent freelance service providers. Although freelance consultants have less overhead than larger service organizations and can often charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another client, ill, on vacation, or in class, the lack of reserve personnel may force your company to wait for assistance during an emergency. As your company expands, network downtime and trouble with critical software become more costly. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of reserve service experts to insure your network is always up and running.

  • Build a Solid Basis for Smooth Expansion
    Businesses typically start with an information architecture created on a shoestring budget. Without a scalable framework, band-aid fixes can get piled onto a shaky foundation. As a company grows, reliability and scalability issues can impede the success of the organization. Such poorly designed environments require proper analysis, intelligent strategic planning, and extensive technical expertise to evolve to a network architecture able to offer the solid foundation to handle critical business requirements and simplify future expansion.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller businesses need advice and technical training to negotiate an ever more complicated maze of product alternatives available for accelerating business growth and enhancing productivity. These companies hardly need a computer engineer who is trying to sell a certain vendor's products. IT support and product selling can result in a scenario where the recommended solution is designed around a profitable product rather than the true needs of a client. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to match technical expertise with the best needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT experience, fine tuned remote support software, and familiarity with enterprise networking enable offices to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry experience, in the trenches of IT service, executing a broad range of IT tasks for a large array of customers. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This guarantees that you get not just world-class IT help, but also a support engineer with field-tested approaches for using computer knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises help per minute. As a result, you are invoiced just for received support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer for services delivered during regular business hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you will not be forced to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their scope, Progent can concentrate on offering high-value skills where Progent has little competition. Companies who utilize familiar freelance consultants or who employ in-house IT personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, protected, and efficient.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 network tracking services based on MS Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can keep your IT network from stressful and costly availability losses.
How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.



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    Cisco's wireless VoIP phones are hardened wireless devices designed for professionals who are on the move within office, hospitality, retail or other environments where IT management wants portable phones that provide more administrative control, security and durability than is possible with the BYOD style of workplace communications. Creating solutions with Cisco's wireless IP phones usually requires that you configure and fine tune many key pieces of your Wi-Fi environment such as access points, routers, Cisco wireless LAN controllers, and management tools. Progent's certified consultants can provide remote and onsite support to help you create and maintain a Cisco wireless IP phone deployment by providing integration services that range from troubleshooting the set up of a wireless IP phone or AP to providing project management outsourcing or co-sourcing services for updating the wireless infrastructure of a campus.

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    VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent workflow for recovering services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and maintain a disaster recovery solution based on VMware SRM.

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    Progent can deliver a broad range of cost-effective services to assist you to deploy, configure, troubleshoot, and administer desktop PCs and laptops powered by Windows, macOS and OS X, or various editions of Linux. Progent can provide onsite or remote technical support for individual machines or notebooks or work with your business to plan and carry out a large-scale rollout of new or revised OS platforms and applications. Progent can also supply engineers and technical workers to help your company to prepare for and implement a company move or merger organized to cause minimal interruption to your business.

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    • Les Kent has a 35-year history of successful network integration, business management, sales, and operations. He has shown a talent for developing sophisticated information technology solutions in his roles as as a network designer, application developer, project manager, implementation consultant, and troubleshooter for small companies, new ventures, and major enterprises.

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    For over 20 years, Progent has delivered budget-friendly IT design, configuration, debugging, security services, and development for information networks of all sizes.

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    ProSight Reporting is a growing line of in-depth reporting tools designed to work with the leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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    Progent can help small and mid-size organizations to implement and debug teleconferencing platforms to allow their at-home workers to interact productively with colleagues and clients.

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    Progent's Juniper-authorized NetScreen engineer can help you to configure and integrate NetScreen 5000 series routers, migrate from older NetScreen devices to the latest Juniper technologies, and troubleshoot network infrastructure problems in Juniper-only or mixed-technology environments.

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    Progent can provide the support of RIM BlackBerry-premier professionals who can assist small organizations to design, administer, and repair BlackBerry technology affordably and effectively, eliminating the need for an in-house BlackBerry specialist and reducing the expense and hassle of maintaining a mobile workgroup. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-premier experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This wide range of expertise, combined with Progent's proven online service delivery model, provides small companies an efficient option for integrating BlackBerry devices and software seamlessly into their IT system.

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    • Part-Time Job Network Professional
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    Progent is hiring a range of full-time employees including motivated MCSEs; connectivity experts who have Cisco CCNP or CCIE credentials; and consultants for fault-tolerant system design with backgrounds in mobile connectivity, wireless integration, high-availability environments, business continuity solutions, data preservation, and virtual servers. We are also hiring workstation support technicians, off-site troubleshooting specialists, and CISSP or CISA certified security professionals. We are also seeking veteran managers and administrators who can perform effectively in our dynamic, virtual office environment. Progent works with independent consultants who have proven knowledge and hands-on background in important IT topics beyond our primary service focus. Our Experts Group hires freelance consultants who offer advice and programming support for line-of-business applications that include Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; have deep expertise with popular operating systems such as Linux derivatives, Apple OS, or Solaris, or offer expert help in technologies like telecom, web development, Electronic Data Interchange, eCommerce, or database management. Freelance consultants certified by us cooperate with Progent's staff consultants to deliver end-to-end solutions for small company networks.

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    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts can provide economical remote and onsite consulting, software development, and technical support services for businesses of all sizes who want to upgrade to SharePoint Server 2019 or SharePoint Online from earlier versions of SharePoint. Progent can assist you design and carry out an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates onsite and cloud-based infrastructure into a seamless information management system.

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    • Integration Threat Management Gateway 2010
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    Microsoft Forefront Threat Management Gateway 2010 is based on the powerful security technologies of Internet Security and Acceleration Server 2006 and offers a easily managed web gateway that delivers a single-server solution for an array of security functions including an multi-layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, application proxy, VPN control, and HTTP/HTTPS inspection. Forefront Threat Management Gateway includes comprehensive web security logging and reporting features, permits customized reporting generated by SQL Server, works with Active Directory to simplify authentication, and can be deployed as a virtual server to lower expenses and enhance availability. Progent's Microsoft-certified consultants can assist your company to design and execute test and production implementations; interface Forefront TMG 2010 with Windows Server 2008, Active Directory, Microsoft SQL Server, Exchange Server, and SharePoint; install Microsoft Forefront TMG 2010 to run on a virtual machine with Microsoft Windows Hyper-V; and deliver ongoing support and troubleshooting. Progent can also assist your organization to upgrade economically to Microsoft Forefront Threat Management Gateway from ISA Server.

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    Progent can help your organization to plan an upgrade to Teams from Skype for Business Online or Lync Server and install, manage, and debug a cloud-based or hybrid implementation of Microsoft Teams. Progent can help you to connect Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint, and your phone system.

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    System Center Configuration Manager 2016 automates software deployment at scale, centralizes compliance settings management, keeps track of network resources, guards against corporate data leakage, performs network health monitoring, enables secure end-user self service, and offers a common control mechanism for administering mixed-OS ecosystems based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud integration experts can assist you with any aspect of planning, implementing, operating and troubleshooting a SCCM 2016 deployment for local, cloud-based, or hybrid environments.

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    Progent's Duo service plans utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity verification with iOS, Google Android, and other out-of-band devices.

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    Progent provides nationwide urgent help and consulting services for companies that run networks based on variants of Linux or whose IT systems feature a combination of Linux platforms/Linux and Microsoft Windows technology. Remote technical support offers maximum return for your information technology dollar by protecting user productivity and shortening the time billed for computer repair services. Sophisticated online support tools and skilled service specialists and consultants allow Progent to handle most network issues without wasting time and expense by traveling to your site. In the vast majority of situations your IT issues can be remediated over the phone or through a combination of phone help and online access. Progent can offer the services of Cisco certified CCIE network engineers and CISM and CISSP certified security professionals to assist with the most challenging system problems.

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    • Open Now Microsoft Windows Outsourcing Company
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    Progent applies no initialization fee and requires no monthly commitment for services delivered during regular business hours. Progent's small granularity avoids big invoices for quick solutions so you won't be tempted to allow simple problems to stay unaddressed. .

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    • IT Consultant Adaptive Security Device Manager
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    Progent's Cisco-Premier network consultants provide professional PIX Firewall consulting services encompassing architecture, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and application policy enforcement, mutlivector threat security, and secure access services. Ranging from compact, plug-and-play desktop appliances for small offices and home offices to scalable gigabit products, Cisco PIX firewalls provide a sensible combination of protection, speed and availability for information environments of all sizes. PIX firewalls are based on a proven, specially designed operating system, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and networking services, including advanced application-aware firewall services, VoIP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible administrative solutions. Progent's Cisco experts can show you how to choose and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    • Top Ranked Sun Solaris Security Audits
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    If your business has a Solaris environment or a mixed-platform computer system, Progent's CISM, CISSP and ISSAP-certified security specialists can help your whole enterprise in a broad array of security areas such as security administration procedures, security design and models, connection management systems and techniques, software development security, business processes security, physical security, communications, infrastructure and Internet security, and business continuity planning. CISM and CISSP define the fundamental skills and worldwide standards of knowledge that network security professionals are required to possess. These accreditations offer executive management the assurance that those who have earned their CISM or ISSAP qualification have the background and knowledge to deliver world-class security support and consulting help.

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    Progent offers national urgent phone support and troubleshooting services for businesses who run environments powered by versions of the Linux OS or whose information systems include a combination of Linux platforms/Linux and Microsoft technology. Online IT help provides maximum return for your information technology dollar by preserving client efficiency and limiting the time charged for computer analysis and repair. Advanced remote support technology and experienced service specialists and consultants allow Progent to handle the majority of IT problems without wasting time and money by traveling to your location. In the vast majority of cases your network problems can be dealt with over the phone or through a mix of telephone support and online access. Progent can make available Cisco CCIE network engineers and CISA and CISM certified security professionals to assist you with the toughest system problems.

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    • Microsoft SQL Server Design and Installation
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    SQL Server 2000 is a rich, web-aware database and data analysis solution that enables the rapid creation of a new generation of enterprise-class applications that can give your company a critical competitive advantage. Microsoft SQL Server 2000 features core support for XML and the ability to communicate across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of work helping with Microsoft technology, assures you success in planning, deploying and administering Microsoft SQL Server applications that are seamlessly connected with other applications based on Microsoft's .NET platform.

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    • Emergency Nation Wide Support Troubleshooters
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    Progent's Technical Response Center provides nationwide remote support for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Premier support professionals offer telephone help and online secure network access to isolate and resolve technical problems rapidly and economically. The scope of IT expertise available from Progent's staff of nationwide support professionals allows Progent to escalate even the toughest network issues to competent experts as required.

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