Fast Online Help for Hialeah Computer Systems
For organizations in Hialeah or anywhere in the state of Florida, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided remote troubleshooting to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with challenging infrastructure issues, as well as the assistance of CISSP-qualified security experts to handle high-level security architecture and troubleshooting jobs.
Progent's remote support experts offer excellent leverage due to the fact that they possess the practical background and have access to the advanced technology required to resolve the majority of information system issues rapidly. Efficient support reduces immediate costs because solutions use up minimal billable consulting minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization benefits additionally in indirect expenses by reducing or eliminating network downtime and related losses resulting from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote technical support experience is particularly helpful for organizations that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.
Progent's billing model for remote help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed just for the services that you actually get. Unlike many remote support organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and clean model for billing save you from scenarios where fast solutions somehow end up as major invoices. Progent's penchant for disposing of technical issues efficiently means you saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a collection of customized tools and field-proven processes which allow the highest level of efficiency for online engineering help and repair for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's online support team to interface to your company's computer system remotely without compromising system security.
Progent's advanced service database application stores comprehensive records describing the service that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of all help delivered to every Progent client by any engineer. This database of issues and solutions is stored as a quickly accessible support knowledge base that enables Progent's remote technical engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and close relationships with key industry leaders including Cisco and Microsoft open up other vast technical knowledge bases and allow fast access to vendors' in-house support staff so Progent's online service specialists can find the best solutions promptly.
Remote technical support services provided by Progent to businesses in Hialeah and anywhere in the state of Florida include:
Certified Windows Support
Progent's Microsoft-certified online support engineers can deliver network repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help your company with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2013 design,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of affordable PC desktop services to assist you company to deploy, configure, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 migration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure engineers, and certifies a person's networking skills at the expert level. Cisco-qualified CCIEs know how to resolve even the most difficult problems encountered in network planning, deployment, management, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS network management tools and developing workarounds or locating software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their depth of experience enables them to find solutions for problems rapidly. In common cases, less experienced consultants can wrestle for hours or days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can tie into your network by means of the latest on-line support tools in order to provide fast, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's popular selection of networking products by delivering consulting services that include:
CISSP and ISSAP Certified System Security Engineers
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of system protection solutions that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or help your business to recover rapidly after a serious breach. Security support services offered by Progent cover thorough data security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; fast cleanup after malicious attacks; integrating firewalls; establishing safe mechanisms for remote and mobile access; guarding your messaging infrastructure against spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Progent offers advanced remote support services to help companies of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that combine physical resources along with public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent process for recovering applications and services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote consulting services to address a wide range of information technologies including network infrastructure, email solutions, network and operational security, plus UNIX/Linux and Windows integration. For server consolidation and easy management in networks that combine Linux and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also help with migration from older systems to MS Windows or Linux-based solutions. Progent's team-oriented methodology for solving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based help analyzing problems within UNIX/Linux networks powered by popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to allow small and medium-size businesses to utilize the same advanced technology deployed by many of the world's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all critical facets of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to provide centralized control and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup environment that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for special IT programs. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's special remote consulting solutions include:
How Your Hialeah Company Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are designed for companies who lack the money or time to build and maintain an internal Call Center but who want quick response from an efficient Help Desk with professional phone assistance plus the ability to escalate the most challenging problems to high-level consultants.
Progent's Call Center consulting services can aid you in creating an efficient new Call Center or revamping your existing one, selecting or enhancing Help Desk software products to address the unique requirements of your company, or adding temporary online personnel to supplement your internal Call Center resources to handle high-demand scenarios like software transitions, mass upgrades, or installing brand new business software.
Progent's Help Desk team of seasoned network professionals offers your computer users in Hialeah or anywhere in the state of Florida quick assistance from an efficient support group with years of background delivering phone consulting and remote repair service for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center the reputation as a significant enabler of company productivity, and Progent's goal is to resolve and not just document network problems.
- Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Team provides remote professional engineering support and training in special business application fields that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver expertise, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver companies in Hialeah, or anywhere in the state of Florida, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your business so that your computer maintenance is proactive and automated. By spotting possible issues before they cause network outages, automated monitoring can ward off stressful and costly service breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems based on a variety of OS platforms.
To get in touch with Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Hialeah or throughout the state of Florida, Progent's online network support specialists are ready to provide expert and affordable IT help the moment your organization needs it. More than a decade of offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access technology to repair IT problems quickly while eliminating the cost and lost productivity that comes with on-premises service visits.
Even if your Hialeah company has a regular independent support technician or employs a full time organization that know how to handle typical network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the time or the knowledge to resolve sudden network crises or especially challenging integration problems.
Features of Progent's Remote Network Support for Hialeah
Progent's online help, Internet-based troubleshooting, system security consulting, and network administration services give businesses in Hialeah or throughout the state of Florida unparalleled leverage for your support budget. Whether you require occasional phone help and remote network repair or ongoing Help Desk outsourcing support and network management, Progent's professionals can deliver your business world class IT support while allowing you to eliminate the cost and administration overhead of running a large internal IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Qualified Professionals
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Hialeah and is also ideal for networks in geographic areas of Florida that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a wide array of Microsoft support utilities, technical information, and on-going education.
- By the Minute Rates to Minimize Expenses
Progent provides remote support on a by-the-minute billing plan, so you pay only for the services you receive. Progent requires no minimum charge for phone help and asks for no monthly subscription fee for support services provided during normal business hours. This keeps you from paying big bills for routine repairs.
- Access to Cisco Certified Network Design Experts
Progent's registered experts for Cisco offers the services of authorized professionals with skill in designing, deploying, and managing networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Group
Progent's basic support services consist of system integration, Microsoft Exchange Server consulting, system security design, and Help Desk outsourcing services. Progent's Experts Team offers in-depth consulting support for specific business applications. Help available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
BI Reporting Consulting and Training
Business Information (BI) Reporting Development and Training
UNIX, Linux and Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Project Management and Software Programming
MySQL Database Administration and Software Programming
Apple Mac Support
Amazon MWS Programming
By offering a convenient centralized resource for IT generalists and specialists, Progent can deliver fast, inexpensive, and thorough information technology solutions that meet the specific requirements of your company.
- Sophisticated Remote Access Software
Protected remote access allows Progent's service professionals to observe exactly what your customers see. This makes it easier to produce fast solutions to issues that could otherwise demand a costly personal visit. State-of-the-art remote connectivity software and experienced engineers combine to enable Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in online support and automated network analysis.
- Support for Mainstream VPN Products
Progent can provide safe VPN access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24-hour Service for High Network Availability
For businesses with line-of-business applications, Progent offers optional round-the-clock online technical services. Combined with remote 24x7 server monitoring based on MS Operations Manager, this service can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended specifically for budget-conscious companies whose workers require instant recourse to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT background, refined support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Begin Getting Online Computer Support from Progent?
- Certified Knowledge of Microsoft's Complete Family of Servers
Progent can provide in-depth support for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 upgrades, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for online support and on-premises visits per minute. As a result, you are billed just for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer for support services provided during regular working hours. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for quick repairs so you will not be tempted to allow minor problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or local support organizations who provide minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation transmitted by every staff member to each customer. The discipline of detailing and archiving service activity allows more efficient support and eliminates a slew of common problems such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock system tracking services powered by MS Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering possible issues before they cause lost productivity, system monitoring can keep your IT network from painful and expensive service disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.