Fast and Affordable Online Troubleshooting for Hialeah Networks
For businesses in Hialeah or anywhere in Florida, Progent offers remote support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security design and diagnostic jobs.
Progent's online support engineers provide excellent leverage due to the fact that they have the practical background and have access to the sophisticated technology needed to resolve the majority of network issues rapidly. Efficient support reduces immediate expenses because solutions accumulate fewer chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally with incidental expenses by minimizing or eliminating system outages and related losses due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive online technical support experience is particularly helpful for businesses that rely on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.
Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you pay exclusively for the support that you actually get. Unlike many remote support firms, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing do away with scenarios where speedy. minor solutions manage to end up as large invoices. Progent's penchant for solving technical issues efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of customized technologies and proven methodologies that allow the maximum level of effectiveness for remote consulting and troubleshooting for IT networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's Technical Response Center to connect to your company's computer system without breaching system security.
Progent's advanced service reporting system maintains detailed documentation for the service that Progent's customers have been provided. Progent's team engineers have the benefit of the records of assistance provided to each Progent customer by every engineer. This database of anomalies and resolutions is structured as a conveniently accessible internal database that allows Progent's online support engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with key technology companies such as Cisco and Microsoft make available additional massive technical support databases and permit fast response from manufacturers' in-house engineering staff so Progent's online consulting specialists are able to arrive at the best resolutions quickly.
Online services provided by Progent to companies in Hialeah and throughout the state of Florida include:
Authorized Microsoft Windows Support
Progent's Microsoft-qualified remote service experts can deliver computer repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help you with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2013 design,
Skype for Business Server migration consulting, Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop services to help you business to install, configure, repair, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network engineers, and validates an individual's technical skills at the expert level. Cisco CCIEs can resolve the most complex problems occurring in network infrastructure planning, deployment, administration, protection, and problem solving. CCIEs work on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS Software network management tools and developing workarounds or locating software patches. Cisco CCIEs represent an exceptional value because their depth of experience enables them to fix problems quickly. In many instances, less experienced engineers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can connect to your environment by means of the latest remote support tools in order to provide efficient, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular family of connectivity devices. Cisco technology consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support services, Cisco Nexus switch consulting and support, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones solutions, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Wireless Access Points engineering help, Cisco wireless controllers consulting, Cisco Security and VPN Integration support, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Professionals
Progent's qualified CISM and CISSP security and compliance consultants can provide a range of security solutions that can bolster the safety of your Windows, macOS and OS X, Linux environment against assaults or assist your company to recover rapidly following a serious penetration. Security support services available from Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; fast recovery from malicious attacks; installing firewalls; designing safe techniques for remote and mobile connectivity; protecting your email infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting support to help companies of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that seamlessly combine physical resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable workflow for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide online consulting services to cover a wide spectrum of information technologies including network infrastructure, email systems, network and process security, plus UNIX/Linux and Windows integration. For server hardware economization and easy administration in networks that combine Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux environments. Progent's group-based approach to solving technical issues promotes quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts service costs.
Important Linux platforms for which Progent can provide expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's top enterprises. Progent's ProSight line of outsourced network management services covers all critical areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to deliver web-based management and comprehensive security for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, optimize and debug their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so all looming problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery system that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology enables clients to execute critical initiatives economically and on time. Progent's special remote engineering services include:
How Your Hialeah Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk service offerings for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are designed for companies who lack the budget to build and maintain an internal Help Desk but who require fast access to an efficient Call Center with professional phone support plus the ability to escalate complex problems to advanced consultants.
Progentís Virtual Help Desk Call Center is designed for larger businesses and operates as a seamless extension of your established Help Desk organization. Progent's Virtual Call Center can operate as a an escalation resource to resolve complex technical problems, or be ready in those circumstances when your other support engineers are overwhelmed.
Progent's Call Center team of veteran information technology consultants gives your clients in Hialeah or anywhere in the state of Florida rapid contact with an efficient network service resource with years of background offering phone help and remote diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a major enabler of business productivity, and Progent's intent is to fix and not merely annotate technical issues.
- Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Group provides online professional consulting expertise and education in key application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, programming, and training offerings, go to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers companies in Hialeah, or anywhere in the state of Florida, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your business so that your IT support is proactive rather than reactive. By detecting possible issues before they evolve into downtime, proactive monitoring can minimize disruptive and expensive information system failures. Progent can also deploy network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks that support multiple OS platforms.
To contact Progent about urgent remote support with Microsoft, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent.
For businesses and startups in Hialeah or throughout the state of Florida, Progent's phone-based network support specialists can provide professional and economical IT support the moment your organization has to have it. Long experience providing remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to repair network problems quickly while avoiding the expense and lost productivity associated with on-site service calls.
Even if your Hialeah office relies on a regular independent support technician or employs a full time organization that can handle ordinary network problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the knowledge to handle sudden system crises or especially tough integration problems.
Features of Progent's Online Network Services for Hialeah
Progent's online support, remote repair, system security consulting, and system administration services give businesses in Hialeah or anywhere in the state of Florida the greatest leverage for your support budget. Whether you need one-time telephone support and remote network repair or full-time Help Desk outsourcing services and network administration, Progent's experts can deliver your company enterprise-level IT support while allowing you to eliminate the cost and administration overhead of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Qualified Professionals
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Hialeah and is also ideal for networks in more remote areas of Florida that lack consultants with proven experience supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has access to a wide selection of Microsoft support tools, service information, and continuing training.
- By the Minute Rates to Reduce Costs
Progent offers remote support on a per-minute basis, so you are charged only for the support you use. Progent requires no minimum charge for online service and imposes no periodic subscription fee for support services delivered during regular working hours. This keeps you from paying big bills for simple fixes.
- Access to Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco offers help from authorized specialists with skill in designing, implementing, and managing networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and protected connectivity for local and remote networking.
- Application Specialists Team
Progent's basic consulting services consist of technology integration, Microsoft Exchange consulting, system security design, and Help Desk Call Center services. Progent's Experts group can provide in-depth consulting support in specific application areas. Help available from the Application Experts staff includes:
Dynamics GP Support and Customization
Microsoft Office Project and Project Online Expertise
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Troubleshooting
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL 2014 Application Development and Debugging
Oracle Management and Software Development
MySQL Database Administration and Software Design
Amazon Marketplace Web Service Software Design and Programming
By providing a full service one-stop source for network generalists and specialists, Progent can deliver timely, affordable, and comprehensive information technology solutions that align with the unique requirements of your business.
- Advanced Online Access Software
Secure online connectivity permits Progent's service experts to observe precisely what your customers see. This makes it easier to find quick fixes to issues that could otherwise demand a costly personal visit. Sophisticated online access software and expert engineers combine to allow Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in online support and automated network monitoring.
- Support for Mainstream VPN Gateways
Progent can provide secure VPN access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24x7 Support for Maximum System Availability
For companies with vital applications, Progent can provide optional round-the-clock remote support services. Combined with automated 24x7 server monitoring based on MS Operations Manager, this service can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk support programs are intended especially for budget-constrained companies whose workers require immediate recourse to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical background, fine tuned remote support tools, and understanding of corporate IT allow offices to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Start Receiving Online Computer Support from Progent?
- Certified Expertise in Microsoft's Entire Family of Server Platforms
Progent offers world-class expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment consulting, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 maintenance, Microsoft Exchange Server 2016 migration, Exchange 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises help by the minute. Consequently, you are charged just for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for support services delivered during normal working hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick fixes so you will not be forced to allow minor problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or small service organizations who offer scant documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by each staff member to every client. The discipline of documenting and archiving service activity results in more effective support and eliminates a slew of common problems such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to provide 24x7 remote monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability losses.
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.