Fast and Affordable Remote Troubleshooting for Hialeah Florida Information Networks
For businesses located in Hialeah Florida, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve challenging networking problems, plus the services of CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic issues.
Progent's remote support engineers offer excellent value due to the fact that they possess the practical background and have access to the advanced technology required to solve most network problems rapidly. This reduces immediate costs since solutions accumulate minimal chargeable minutes. Online support also avoids the expense of sending a consultant to your site. Your organization benefits even more in indirect expenses by reducing or avoiding system outages and associated costs due to business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's advanced remote consulting expertise is particularly helpful for organizations that depend on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's pricing model for remote support is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you owe only for the support that you receive. In contrast to typical online service companies, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent situations where fast solutions somehow turn into big bills. Progent's penchant for handling technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized tools and field-tested methodologies that permit the maximum degree of efficiency for remote consulting and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's remote service group to interface to your system remotely without compromising system security.
Progent's advanced technical support reporting application includes thorough records of the support that Progent's customers have received. Progent's team consultants have the benefit of the specifics of assistance rendered to every Progent client by any Progent engineer. This database of problems and responses is organized as a conveniently exploitable support database that permits Progent's remote support experts to communicate their knowledge with the whole team to ensure that the value of Progent's support services grows over time. Progent's extensive list of certifications and close relationships with key industry leaders such as Cisco and Microsoft make available additional vast technical support databases and permit priority access to manufacturers' in-house product engineers with the result that Progent's remote service experts are able to arrive at the best resolutions in the least time.
Online technical services available from Progent to companies in Hialeah Florida include:
Authorized MS Windows Support
Progent's Microsoft-expert online service engineers can deliver computer system problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help you with a broad variety of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint 2016 migration consulting, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of affordable PC desktop support services to assist your company to deploy, configure, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking consultants, and validates a person's network technology knowledge at the expert level. CCIEs can resolve the most stubborn issues surrounding network infrastructure planning, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS Software network administration utilities and developing alternate approaches or locating software patches. CCIEs represent an exceptional cost-effectiveness because their deep expertise allows them to resolve problems rapidly. In many instances, less experienced engineers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your network via advanced remote troubleshooting tools in order to perform efficient, secure, and economical diagnosis and remediation.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Miami and South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's Cisco CCIEs offer expertise in all of Cisco's top-selling family of infrastructure appliances. Cisco infrastructure consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch support, Cisco Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Wireless APs deployment help, Cisco wireless controllers integration consulting, Cisco VPN Consulting support, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISM and CISSP cybersecurity consultants offer a variety of system protection solutions to strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist you to recover rapidly following a serious breach. Security consulting services offered by Progent include: thorough data security assessment using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm assaults; installing firewalls; building safe architectures for off-site and mobile communication; guarding your email system against spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting support to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine physical resources as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud migration support services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for restoring applications and services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote consulting services to address a broad spectrum of information technologies such as network architecture, email systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified administration in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with transitioning from legacy systems to MS Windows or Linux-powered environments. Progent's group-oriented methodology for resolving technical issues enables quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service costs.
Important Linux variants for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same advanced technology used by some of the industry's leading corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM protects local and cloud resources and offers a unified platform to manage the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to provide centralized management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and debug their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so that all potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security standards, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special information technology programs. Billing rates for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's background in these special fields of computer technology enables clients to complete major initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Hialeah Company Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Help Desk Call Center service options for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most issues.
Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the leading PSA tool for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center staff of veteran information technology consultants provides your workers in Hialeah Florida immediate contact with a large network service resource with years of experience offering phone support and online diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a key driver of business productivity, and Progent's target is to fix and not simply annotate technical issues.
- Applications Services: Training, Development, and Integration
Progent's Applications Experts staff offers phone-based and in-depth engineering expertise and training in key application areas including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, custom development, and education for Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's expertise, programming, and training offerings, visit Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers companies in Hialeah Florida remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By exposing possible problems before they cause full-scale emergencies, automated monitoring can head off disruptive and costly information system failures. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks powered by a combination of OS platforms.
To get in touch with Progent about urgent online help with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Hialeah Florida, Progent's online computer support engineers can provide expert and economical system help whenever your company requires it. More than 15 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to solve computer problems rapidly while avoiding the expense and lost time that comes with on-site service visits.
Even if your Hialeah business relies on a local independent support technician or employs an in-house organization that know how to deal with common network problems, Progentís Microsoft certified consultants are available to offer an easy and transparent remote extension of your local resources in cases when your usual service personnel either don't have the availability or the expertise to deal with sudden network crises or particularly tough integration problems.
Features of Progent's Remote Network Services for Hialeah Florida
Progent's phone help, Internet-based troubleshooting, network security consulting, and system administration services give businesses in Hialeah Florida the greatest leverage for your IT budget. Whether you need one-time telephone support and Internet-based network repair or ongoing Help Desk call center support and network administration, Progent's experts can deliver your organization world class network support while allowing you to eliminate the cost and administration overhead of maintaining a large in-house IT staff. Highlights of Progent's online help program include:
- Immediate Telephone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Hialeah Florida and is also ideal for networks in geographic regions that have a limited supply of technicians with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a broad selection of Microsoft support tools, technical information, and on-going education.
- By the Minute Billing to Minimize Expenses
Progent provides remote help on a by-the-minute billing plan, so you are charged only for the services you receive. Progent requires no minimum charge for phone service and asks for no periodic retainer for support services delivered during normal working hours. This keeps you from paying big bills for simple fixes.
- Access to Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco offers the services of on-staff professionals with skill in planning, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can offer a CCIE or CCNP to show you how to create fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting offerings include technology integration, Microsoft Exchange Server consulting, network security design, and Help Desk Co-management services. Progent's Experts group can provide world-class consulting expertise in critical business applications. Help available from the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Programming
MS Project and Project Online Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and SQL Server 2014 Application Development and Troubleshooting
Oracle Management Support and Software Programming
MySQL Project Management and Software Design
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a full service one-stop source for network generalists and specialists, Progent can tailor fast, affordable, and comprehensive IT solutions that address the special needs of your company.
- Advanced Remote Connectivity Tools
Secure online connectivity permits Progent's support experts to see exactly what your users see. This makes it possible to find quick solutions to issues that could otherwise demand an expensive personal visit. Effective remote access software and expert technicians together allow Progent to repair most network issues quickly and economically. Progent is an industry leader in offsite support and remote system tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24-hour Support for Maximum System Uptime
For businesses with line-of-business applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager, this service can help produce high network availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended specifically for budget-constrained companies whose clients need immediate access to a Help Desk Call Center with effective phone support and complete escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT experience, fine tuned support software, and understanding of corporate IT allow companies to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Start Getting Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Complete Range of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration consulting, Microsoft Windows Server 2008 upgrades, Windows Server 2003 maintenance, MS Exchange 2019 deployment, Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting, Exchange Server 2010 support, Exchange Server 2007 and Exchange 2003 Server upgrades, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site help per minute. As a result, you pay just for received services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no startup charge and requires no retainer for services delivered during regular working hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast repairs so you won't be forced to permit less critical problems to fester.
- Full Documentation of IT Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small support organizations who offer scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports transmitted by each staff member to every customer. The discipline of documenting and organizing service activity results in more efficient support and avoids a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide round-the-clock system monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause downtime, system monitoring can save your IT network from stressful and expensive availability losses.
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.