Immediate Remote Troubleshooting for Hialeah Florida IT Networks
Fast Phone Help for Hialeah NetworksFor businesses in Hialeah Florida, Progent offers online support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, as well as the services of CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic jobs.

Progent's online support experts offer excellent leverage due to the fact that they possess the practical background and have access to the advanced tools necessary to solve the majority of network problems quickly. This reduces immediate expenses since service calls require minimal chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your office. Your company saves even more in indirect expenses by reducing or avoiding network downtime and associated losses due to business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online technical support expertise is particularly helpful in environments that are dependent on public clouds for vital infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's billing model for remote help is designed to stretch your network support dollar. Progent charges by the minute for phone consulting, so you are billed exclusively for the services that you receive. Unlike many remote support companies, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing do away with situations where quick repairs manage to end up as large invoices. Progent's penchant for handling technical issues quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-proven processes which permit the highest degree of efficiency for remote technical support and troubleshooting for IT networks of any size. Progent provides secure VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's remote service group to communicate with your company's system remotely without breaching network security.

Progent's advanced customer support database system keeps comprehensive records of all service that Progent's clients have received. Progent's authorized service personnel have access to the details of all help rendered to every Progent customer by every engineer. This history of problems and resolutions is structured as a conveniently exploitable proprietary database that permits Progent's online technical engineers to share their knowledge company-wide to make sure that the value of Progent's support services grows over time. Progent's high-level certifications and close associations with major industry leaders including Cisco and Microsoft make available other massive support databases and allow priority response from vendors' in-house support staff with the result that Progent's remote service specialists are able to come up with the best solutions quickly.

Online support services available from Progent to clients in Hialeah Florida include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the world's top corporations. Progent's ProSight suite of outsourced network management services covers all critical aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology vendors to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup processes and enable non-disruptive backup and rapid recovery of vital files/folders, applications, system images, plus virtual machines. ProSight DPS helps you avoid data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, human mistakes, malicious employees, or software glitches. Managed backup services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of any size a versatile and affordable solution for evaluating, testing, scheduling, applying, and documenting updates to your ever-evolving IT system. In addition to optimizing the security and reliability of your IT environment, Progent's software/firmware update management services free up time for your IT team to concentrate on line-of-business projects and tasks that derive maximum business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected application and give your password you are asked to verify your identity on a unit that only you have and that uses a separate network channel. A broad range of out-of-band devices can be utilized for this second means of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate several validation devices. To find out more about ProSight Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time reporting tools designed to work with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-up or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so all looming issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special IT programs. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these important fields of computer technology allows customers to complete major projects within budget and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Services
    Progent's Call Center programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve challenging problems.

    Progent's Call Center consulting expertise can guide you in creating an effective new Call Center or revamping your established organization, identifying or customizing Help Desk Call Center software to address the particular demands of your business, or adding occasional online personnel to reinforce your in-house Help Desk resources to deal with demanding situations like software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of veteran network experts provides your customers in Hialeah Florida fast assistance from an efficient technical support group with substantial background offering phone consulting and online diagnostics for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center perception as a solid contributor to business productivity, and Progent's policy is to fix rather than merely document IT issues.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting staff provides online and in-depth consulting expertise and education in key business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Office Excel. For more information concerning Progent's consulting, programming, and education services, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center2, expand or tune your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Hialeah Florida remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting. Progent can tune SCOM to fit your environment so that your IT maintenance is proactive rather than reactive. By anticipating potential problems before they result in network outages, system monitoring can avoid inconvenient and costly service crises. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments that support a combination of operating systems.
How Your Hialeah Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Hialeah Florida, Progent's online network support specialists can deliver effective and affordable system support whenever your organization has to have it. More than two decades of offering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote access technology to fix IT problems quickly while avoiding the cost and lost productivity that comes with in-person service calls.

Even if your Hialeah office relies on a regular independent support technician or employs a full time organization that can handle the majority of network problems, Progent's Microsoft and Cisco certified consultants can still offer an easy and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the knowledge to fix sudden system emergencies or especially challenging integration projects.

Details of Progent's Online Network Services for Hialeah Florida
Progent's online support, remote repair, network security expertise, and network management services offer offices in Hialeah Florida the greatest leverage for your IT budget. Whether you need occasional telephone support and Internet-based network repair or full-time Help Desk support and system administration, Progent's professionals can provide your organization world class IT support while allowing you to eliminate the cost and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical expertise, fine tuned support tools, and understanding of enterprise networking allow businesses to escape the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified consultants average more than a decade of real-world industry background, at the forefront of IT service, executing a broad variety of technical tasks for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support team. This guarantees that you get not only expert IT skills, but also a consultant with proven methods for applying computer knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person visits by the minute. Consequently, you are charged only for received services. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent provides in-person support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services provided during regular business hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you won't be forced to permit minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their scope, Progent can concentrate on providing high-value skills where Progent has few competitors. Companies who utilize trusted independent service providers or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more reliable, protected, and productive.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to offer 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By anticipating possible problems before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
How Does My Business Begin Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.

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