Fast and Affordable Remote Help for Hialeah Florida Information Networks
For organizations in Hialeah Florida, Progent provides online help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking issues, as well as the assistance of CISSP-qualified cybersecurity experts to handle advanced security architecture and diagnostic jobs.
Progent's online support engineers provide exceptional leverage due to the fact that they have the practical experience and are equipped with the advanced technology required to resolve the majority of information system problems quickly. This lowers direct expenses since service calls use up minimal chargeable minutes. Remote help also avoids the expense of dispatching a consultant to your office. Your organization benefits even more in incidental expenses by reducing or eliminating network outages and related costs resulting from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's extensive remote technical support expertise is particularly helpful in environments that are dependent on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's billing model for online support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the services that you actually get. Unlike typical online service firms, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and simple model for pricing avoid scenarios where quick fixes somehow end up as substantial invoices. Progent's penchant for handling problems efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of optimized technologies and proven methodologies that permit the highest level of effectiveness for remote engineering help and repair for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's Technical Response Center to communicate with your company's network without violating system security.
Progent's powerful customer support reporting system keeps detailed histories of the support that Progent's customers have received. Progent's team engineers have access to the records of services provided to every Progent client by every Progent engineer. This database of anomalies and fixes is stored as an easily accessible proprietary database that permits Progent's online technical experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and close relationships with key vendors such as Cisco and Microsoft open up other extensive technical support knowledge bases and permit fast response from vendors' in-house support staff so Progent's remote service specialists are able to find optimal solutions in the least time.
Remote support services available from Progent to customers in Hialeah Florida include:
Certified Windows Support
Progent's Microsoft-certified remote service professionals can deliver network problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help you with a broad variety of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams planning and integration, Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop support services to assist your business to install, integrate, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade help plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure consultants, and validates an individual's technical knowledge at the master level. CCIEs can deal with the most difficult issues encountered in network infrastructure planning, deployment, maintenance, compliance, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating problems with Cisco IOS network management utilities and developing workarounds or locating program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness because their deep expertise allows them to solve problems rapidly. In many cases, less seasoned consultants can struggle for many hours or days with the same problems that a CCIE can resolve in minutes. Progent's Cisco CCIE engineers can communicate with your environment using sophisticated on-line support tools in order to perform quick, secure, and affordable analysis and remediation.
South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's Cisco CCIEs offer assistance with all of Cisco's market leading family of networking products by providing consulting services such as:
CISSP and ISSAP Premier Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a range of security services to bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist your company to recover rapidly after a damaging breach. Security services offered by Progent cover comprehensive data security and compliance audits using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; quick recuperation from virus and worm assaults; installing firewalls; designing safe architectures for remote and mobile connectivity; protecting your messaging system from spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online support to help organizations of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that utilize physical IT assets along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of background delivering high-level consulting support online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent runbook for restoring applications and services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can produce reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online support services to address a wide spectrum of information technologies such as network architecture, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified administration in networks that incorporate Linux-based systems and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with migration from legacy applications to Windows or Linux-based solutions. Progent's group-based methodology for resolving technical issues enables quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support costs.
Major Linux variants for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the industry's top enterprises. Progent's ProSight series of network management outsourcing services covers all critical aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver centralized management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your Progent consultant so that any looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup/recovery system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these important areas of information technology enables clients to execute major initiatives economically and on time. Progent's project-based online engineering services include:
How Your Hialeah Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Call Center service options for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk staff of experienced network consultants provides your clients in Hialeah Florida rapid communication with a reliable technical support resource with years of background offering telephone-based help and online troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center perception as a major enabler of business success, and Progent's policy is to fix rather than simply track technical problems.
- Business Applications Support: Training, Development, and Integration
Progent's Applications Experts Team provides online advanced consulting support and education in specific business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for Microsoft applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's expertise, programming, and training offerings, visit Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Support
Progent can deliver businesses in Hialeah Florida online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your environment so your IT support is proactive rather than reactive. By exposing potential problems before they evolve into network outages, proactive monitoring can ward off disruptive and costly service crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks that incorporate a mix of OS platforms.
To get in touch with Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Hialeah Florida, Progent's phone-based network support engineers can deliver professional and affordable system help whenever your organization requires it. Long experience delivering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity tools to repair computer problems quickly while avoiding the cost and lost time associated with in-person service calls.
Even if your Hialeah organization relies on a regular independent support technician or employs an in-house IT staff that know how to handle the majority of network issues, Progentís Microsoft certified engineers can offer a convenient and transparent remote expansion of your local resources in cases when your regular IT support personnel either don't have the time or the experience to deal with sudden system crises or particularly challenging integration projects.
Details of Progent's Online Computer Support for Hialeah Florida
Progent's online help, remote repair, system security consulting, and system management services offer companies in Hialeah Florida unparalleled leverage for your IT budget. Whether you require occasional phone support and remote network repair or full-time Help Desk support and system management, Progent's professionals can deliver your company enterprise-level network support while permitting you to eliminate the cost and administration overhead of running a large internal IT organization. Key features of Progent's online help services include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Hialeah Florida and is also ideal for customers in more remote areas that lack consultants with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a broad selection of Microsoft support utilities, service information, and continuing education.
- By the Minute Billing to Reduce Expenses
Progent provides online help on a by-the-minute billing plan, so you pay only for the support you receive. Progent asks for no minimum fee for online help and asks for no ongoing subscription fee for support services provided during regular working hours. This saves you from facing big invoices for quick repairs.
- Access to Cisco Certified Network Design Professionals
Progent's registered experts for Cisco can provide help from authorized professionals with experience in designing, implementing, and managing networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and secure infrastructure for local and remote networking.
- Application Experts Team
Progent's basic consulting services consist of technology integration, Microsoft Exchange expertise, corporate security planning, and shared Help Desk services. Progent's Application Experts group offers in-depth consulting support in critical business applications. Help available from the Application Experts Group includes:
Dynamics GP Consulting and Programming
Microsoft Office Project Expertise
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle DBA Services and Application Development
MySQL Project Management and Software Design
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient one-stop resource for network generalists and application experts, Progent is able to deliver timely, cost-effective, and comprehensive information technology solutions that align with the unique requirements of your business.
- Sophisticated Remote Access Software
Protected remote connectivity permits Progent's support professionals to observe precisely what your users see. This makes it easier to find fast fixes to problems that could otherwise require an expensive onsite service call. Cutting-edge remote access tools and expert engineers combine to enable Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in online support and remote network monitoring.
- Support for Popular VPN Gateways
Progent supports secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24x7 Support for Maximum System Uptime
For companies with line-of-business applications, Progent offers optional round-the-clock remote support services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help produce high network availability.
- Help Desk Services
Progent's Help Desk outsourcing services are designed specifically for budget-constrained organizations whose workers need instant recourse to a Help Desk Call Center with effective telephone support and complete escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical knowledge, refined remote support software, and familiarity with corporate IT enable companies to escape the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Start Getting Remote Computer Help from Progent?
- In-depth Expertise in Microsoft's Full Family of Servers
Progent offers world-class support for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support services, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows 2003 Server upgrades, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person visits by the minute. As a result, you owe just for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no monthly commitment for services delivered during regular business hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for quick fixes so you will not be forced to permit simple problems to fester.
- Full Documentation of IT Services
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local support firms who provide minimal documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports sent by every staff member to each client. The discipline of detailing and organizing support activity allows more effective support and eliminates a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who wonít release the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to provide 24x7 system tracking services based on MS Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.