Immediate Online Support for Hialeah IT Networks
For organizations located in Hialeah or anywhere in Florida, Progent provides remote technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided remote support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with complex networking issues, as well as the assistance of CISSP-certified cybersecurity experts to help with high-level security design and troubleshooting issues.
Progent's remote support engineers offer exceptional value because they possess the real-world background and are equipped with the sophisticated technology necessary to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs because solutions accumulate minimal billable minutes. Online support also avoids the expense of sending an engineer to your location. Your organization saves additionally with incidental expenses by minimizing or avoiding network outages and related costs due to business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's advanced online consulting experience is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.
Progent's pricing policy for online support is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced just for the support that you actually get. Unlike many online service firms, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and clean model for pricing do away with scenarios where speedy. minor repairs somehow end up as major bills. Progent's skill at disposing of problems quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an array of customized technologies and proven methodologies that promote the highest level of effectiveness for online engineering help and troubleshooting for information networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to communicate with your computer system remotely without breaching system security.
Progent's proven service database application maintains comprehensive histories for all support that Progent's customers have received. Progent's authorized consultants have access to the details of all help provided to every Progent customer by any consultant. This database of issues and repairs is stored as a conveniently exploitable proprietary knowledge base that permits Progent's online support experts to share their knowledge company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft make available additional vast technical support knowledge bases and permit priority access to manufacturers' in-house engineering staff so Progent's remote service experts can arrive at the most efficient solutions quickly.
Remote services offered by Progent to companies in Hialeah and throughout the state of Florida include:
Certified Windows Support
Progent's Microsoft-expert remote support experts can deliver computer repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help your company with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment expertise, Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Forefront TMG management and ISA Server migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of affordable desktop consulting and support services to assist you company to deploy, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking engineers, and certifies a consultant's networking skills at the master level. CCIEs can resolve the most difficult challenges surrounding network planning, deployment, management, compliance, and troubleshooting. CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management tools and developing alternate approaches or locating program updates. Cisco CCIEs offer exceptional value because their deep expertise allows them to resolve problems rapidly. In typical cases, less experienced consultants can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can communicate with your environment using state-of-the-art on-line support tools to provide fast, secure, and affordable analysis and repair.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's popular selection of infrastructure devices. Cisco networking expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Catalyst switch support, Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Wireless APs deployment services, Cisco WiFi controllers integration consulting, Cisco Security and VPN Integration services, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of system protection solutions that can enhance the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist your business to recuperate quickly following a damaging breach. Security services available from Progent cover thorough data security and compliance audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; setting up firewalls; building secure techniques for remote and mobile access; guarding your email infrastructure from spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support services to help businesses of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent runbook for recovering services rapidly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud environments that provide high availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide online support services to cover a broad spectrum of computer technologies including network architecture, messaging solutions, network and operational security, plus UNIX and Windows integration. For server hardware consolidation and easy management in networks that incorporate Linux and Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with migration from older applications to Windows or Linux environments. Progent's team-oriented methodology for solving network issues enables quick escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service expense.
Major Linux versions for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services intended to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the world's leading corporations. The ProSight suite of IT management outsourcing services addresses all critical areas of modern networking including email protection, security and compliance, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the complete threat lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows fast restoration of critical files, apps and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so all potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology allows customers to execute major projects within budget and on schedule. Progent's special online consulting services include:
How Your Hialeah Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Call Center support alternatives for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most problems.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the leading professional services automation tool for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk staff of veteran network professionals gives your computer users in Hialeah or anywhere in the state of Florida rapid access to a reliable support resource with extensive experience providing telephone-based help and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center the reputation as a key contributor to company performance, and Progent's goal is to solve and not merely report network problems.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts Group can supply online professional engineering expertise and training in special application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in Hialeah, or anywhere in the state of Florida, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to fit your business so your computer support is proactive rather than reactive. By exposing emerging problems before they result in crashes, system monitoring can ward off disruptive and expensive information system crises. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or networks that incorporate multiple operating systems.
To contact Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Hialeah or anywhere in the state of Florida, Progent's phone-based network support engineers can provide expert and affordable IT help the moment your business needs it. More than a decade of offering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to repair computer problems rapidly while eliminating the cost and lost time associated with in-person support visits.
Even if your Hialeah company relies on a local freelance support technician or maintains a full time organization that can deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless remote expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the experience to handle sudden network emergencies or particularly complex integration problems.
Advantages of Progent's Network Help for Offices in Hialeah
Progent's online IT consulting services allow your Hialeah company to experience the benefits of timely, expert network support without the expense of maintaining an in-house IT staff. Your network will derive greater business value by becoming more available, productive, and protected. Advantages to your business include:
- Convenient virtual expansion of your local IT resources
With most companies in Hialeah and throughout Florida, nearby computer service providers, whether consisting of outside consultants or an in-house IT staff, can solve the majority of technical problems. On the other hand, IT crises can strike when local resources are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your local service personnel. In these cases, Progent's online service specialists give you an easy, quick, and economical solution to supplement your regular help and to transfer useful knowledge to improve your capability to handle downstream issues locally.
- Less Dependence on Individual Consultants
For network support, smaller businesses commonly depend on independent freelance consultants. Although freelance service people have smaller internal costs than larger consulting firms and can often charge lower rates, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in training, the lack of fallback help may force your business to wait for help during an IT crisis. As your company grows, network downtime and trouble with critical software are more expensive. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of reserve support expertise to insure your IT system is always available.
- Build a Solid Basis for Seamless Growth
Companies typically start with an IT system created on a shoestring budget. Without a strong infrastructure, band-aid fixes often get piled onto an unstable foundation. When a company grows, stability and scalability problems can impede the success of the business. Such poorly built environments require proper assessment, smart long-term planning, and broad-based technical knowledge to upgrade to a system architecture that can deliver the stable foundation to handle vital business requirements and simplify downstream growth.
- Work with Solution Providers Instead of Product Vendors
Smaller offices need guidance and technical education to negotiate an ever more complicated maze of product options available for accelerating business success and improving efficiency. They do not need a computer engineer who is motivated to sell a certain vendor's technology. Network support and product selling can result in a scenario where the recommended
solution is built around a profitable product rather than the genuine needs of a business. Progent avoids these conflicts by offering only services instead of products. This allows Progent to align IT consulting with the real needs of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT expertise, fine tuned support tools, and understanding of enterprise networking enable companies to avoid the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Start Getting Remote Technical Support from Progent?
- In-depth Knowledge of Microsoft's Full Range of Servers
Progent offers in-depth support for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration consulting, Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2019 deployment, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person visits by the minute. As a result, you are billed exclusively for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no startup fee and requires no monthly commitment for services provided during normal working hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for quick fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or local service organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation sent by each consultant to each client. The discipline of documenting and organizing support activity allows more efficient service and avoids a variety of typical problems such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to offer round-the-clock system monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your information network from stressful and expensive service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.