Fast Remote Technical Support for Hialeah Networks
For businesses in Hialeah or anywhere in the state of Florida, Progent offers remote help for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier engineers have delivered remote support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the services of CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting jobs.
Progent's online support engineers offer exceptional leverage because they possess the real-world experience and have access to the advanced tools necessary to resolve most network problems rapidly. This reduces immediate expenses because service calls use up fewer billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your organization benefits even more in indirect costs by minimizing or avoiding system downtime and related costs stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced online consulting know-how is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.
Progent's pricing model for remote support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the support that you actually get. In contrast to many remote service companies, Progent asks for no service activation fee or minimum payments. Progent's per-minute billing unit and simple model for pricing do away with situations where fast solutions manage to end up as large tabs. Progent's penchant for disposing of technical issues quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of customized tools and proven methodologies that promote the highest degree of efficiency for online technical support and troubleshooting for computer networks of any size. Progent offers protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's online support team to access your network remotely without compromising network security.
Progent's advanced service reporting application keeps detailed histories of all support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of services delivered to every Progent customer by every engineer. This history of problems and resolutions is structured as a conveniently accessible proprietary database that enables Progent's online technical engineers to share their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's high-level accreditations and close associations with important technology companies such as Cisco and Microsoft open up other massive technical knowledge bases and permit fast access to vendors' internal support staff so Progent's remote consulting experts are able to come up with the best solutions promptly.
Online technical services offered by Progent to customers in Hialeah and anywhere in the state of Florida include:
Authorized Windows Support
Progent's Microsoft-certified remote service experts can deliver computer troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help your company with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration consulting services, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective desktop consulting and support services to assist you business to deploy, configure, repair, and manage workstations and laptops powered by Windows. Progent's desktop consulting services include providing Windows 10 migration support plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the administration of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network professionals, and indicates an individual's technical knowledge at the expert level. Cisco CCIEs know how to resolve even the most complex problems surrounding network design, installation, management, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management tools and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs are an exceptional value since their deep expertise enables them to find solutions for problems rapidly. In typical instances, less seasoned engineers can wrestle for many hours or even days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can interface to your network by means of sophisticated on-line support tools to provide efficient, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading selection of infrastructure devices by providing services such as:
CISM and CISSP Certified Network Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions that can improve the defenses of your Microsoft Windows, macOS and OS X, Linux network against assaults or assist you to clean up quickly after a damaging breach. Security support services offered by Progent include: comprehensive network security and compliance evaluation using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious assaults; installing firewalls; designing safe architectures for remote and mobile communication; defending your email system from spam and DHA attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting to help companies of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that combine local IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable runbook for recovering applications and services quickly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can produce reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based consulting services to address a broad spectrum of information technologies including system infrastructure, messaging solutions, network and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy administration in environments that incorporate Linux with Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with migration from older systems to Microsoft Windows or Linux-based environments. Progent's team-based approach to solving network issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This accelerates repair of critical problems, reduces network downtime, and cuts support costs.
Major Linux variants for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to allow small and mid-size businesses to utilize the same advanced technology used by many of the world's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical files, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so any potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Billing charges for ongoing consulting projects are set based on the level of expertise of the consultants required. Progent's background in these important fields of information technology enables customers to complete major initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Hialeah Business Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle challenging problems.
Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution based on the leading PSA tool for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk team of experienced information technology experts gives your computer users in Hialeah or anywhere in the state of Florida rapid access to a dependable support group with years of experience offering phone consulting and online troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center the reputation as a significant enabler of company success, and Progent's policy is to solve instead of just track technical problems.
- Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Group provides phone-based and in-depth consulting expertise and training in special business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, custom development, and training for popular Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's expertise, customization, and education services, visit Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Hialeah, or anywhere in the state of Florida, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your environment so your IT support is proactive rather than reactive. By anticipating emerging trouble spots before they grow into network outages, system monitoring can ward off stressful and costly service breakdowns. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments that support a mix of operating systems.
To contact Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Hialeah or anywhere in the state of Florida, Progent's phone-based computer support engineers are ready to provide expert and economical IT help the moment your company has to have it. More than 15 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to repair network problems rapidly while avoiding the expense and lost time that comes with in-person service calls.
Even if your Hialeah organization relies on a regular freelance consultant or employs a full time organization that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to address sudden network emergencies or particularly challenging integration problems.
Details of Progent's Remote Computer Support for Hialeah
Progent's online support, Internet-based repair, system security expertise, and system administration services give companies in Hialeah or anywhere in the state of Florida unparalleled leverage for your support investment. Whether you require one-time phone support and remote network repair or full-time Help Desk support and system administration, Progent's professionals can provide your office enterprise-level IT support while permitting you to avoid the cost and hassle of maintaining a full-service internal IT organization. Highlights of Progent's online help services include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Hialeah and is also ideal for networks in more remote regions of Florida that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad array of Microsoft support utilities, technical databases, and on-going education.
- Per Minute Rates to Reduce Costs
Progent provides online support on a by-the-minute basis, so you are charged only for the services you use. Progent asks for no minimum fee for online support and imposes no ongoing subscription fee for support services delivered during normal business hours. This keeps you from facing big bills for routine fixes.
- Availability of Cisco Certified Network Design Specialists
Progent's registered experts for Cisco can provide the services of on-staff professionals with experience in planning, implementing, and managing networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's core support services consist of technology integration, MS Exchange Server consulting, corporate security planning, and Help Desk sharing services. Progent's Application Experts group offers world-class consulting expertise in critical business applications. Support offered by the Application Experts staff includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Expertise
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Support
MS SQL Server 2017 migration, SQL Server 2016 Application Design, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Application Programming
MySQL Management Support and Application Design
Apple Mac Integration
Amazon Marketplace Web Service Programming
By providing a convenient one-stop source for IT generalists and application experts, Progent can tailor fast, inexpensive, and comprehensive information technology solutions that match the unique requirements of your company.
- State of the Art Online Connectivity Software
Protected remote access allows Progent's support professionals to observe exactly what your users see. This makes it possible to produce fast solutions to issues that could otherwise demand a costly personal service call. Effective remote connectivity software and experienced engineers together allow Progent to resolve most network issues quickly and affordably. Progent is an industry leader in offsite troubleshooting and remote system analysis.
- Compatibility with Leading VPN Gateways
Progent can provide safe VPN access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- Round-the-Clock Support for Maximum Network Availability
For businesses with line-of-business applications, Progent offers optional 24x7 remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-conscious organizations whose clients require immediate access to a Help Desk service with expert telephone support and full escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT background, fine tuned remote support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Start Getting Remote Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of real-world industry experience, at the forefront of network support, executing a wide range of IT tasks for an extensive mix of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support staff. This guarantees that you get not just world-class technical skills, but also a support engineer with proven approaches for using technical knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person help by the minute. As a result, you are invoiced only for received services. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no retainer for support services provided during regular business hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast fixes so you will not be tempted to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent faces little competition. Companies who work with trusted freelance service providers or who employ in-house support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, protected, and efficient.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer round-the-clock remote monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your information network from painful and costly availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.