Fast Remote Support for Hialeah Florida Computer Systems
For businesses located in Hialeah Florida, Progent offers remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online support to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with complex infrastructure issues, as well as the services of CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting jobs.
Progent's online support experts offer exceptional value because they possess the practical background and have access to the advanced technology necessary to solve most information system issues rapidly. Efficient support lowers direct costs because solutions require fewer billable consulting minutes. Online help also avoids the cost of sending an engineer to your location. Your company saves additionally with indirect costs by minimizing or eliminating system downtime and related losses due to business discontinuity, upset clients, unproductive workers, and distracted management. Progent's extensive remote technical support expertise is especially important in environments that rely on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.
Progent's billing policy for remote help is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are billed only for the support that you receive. Unlike typical online support companies, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and clean policy for billing save you from situations where speedy. minor solutions somehow end up as substantial tabs. Progent's penchant for dealing with problems efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of optimized tools and field-tested processes which allow the maximum degree of effectiveness for remote technical support and repair for IT networks of any size. Progent offers safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the experts of Progent's online support team to interface to your network without breaching network security.
Progent's proven customer support database application includes extensive documentation describing the service that Progent's clients have received. Progent's authorized engineers have access to the history of all help rendered to each client by every Progent engineer. This database of anomalies and solutions is organized as a conveniently retrievable internal knowledge base that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the value of Progent's support services grows daily. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft make available other vast support databases and permit priority access to vendors' in-house engineering staff with the result that Progent's remote service experts are able to find optimal solutions quickly.
Remote services available from Progent to businesses in Hialeah Florida include:
Authorized Windows Expertise
Progent's Microsoft-expert online support engineers can deliver computer system problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration expertise, Skype for Business migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of cost-effective PC desktop consulting and support services to assist your company to deploy, configure, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for network consultants, and certifies an individual's technical knowledge at the master level. Cisco-qualified CCIEs know how to deal with even the most stubborn problems occurring in network infrastructure planning, installation, management, protection, and troubleshooting. CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network administration utilities and coming up with workarounds or identifying software updates. Cisco CCIEs are an excellent value since their broad expertise enables them to find solutions for problems rapidly. In typical cases, less seasoned consultants can wrestle for many hours or days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE support experts can communicate with your computer system via advanced remote troubleshooting tools in order to perform efficient, secure, and affordable diagnosis and repair.
South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's CCIEs offer assistance with the entire range of Cisco's market leading selection of infrastructure appliances. Cisco infrastructure support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting services, Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki wireless access point planning and set up, Aironet Access Points deployment support, Cisco WiFi controllers support Services, Cisco VPN and Network Security Consulting assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Engineers
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection services that can bolster the immunity of your Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist you to recover rapidly following a damaging penetration. Security consulting services available from Progent include: thorough data security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious attacks; installing firewalls; establishing safe techniques for off-site and mobile communication; guarding your messaging system against spam and directory harvest attacks; and establishing 24x7 network monitoring.
Progent offers expert remote support services to help businesses of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background providing high-level consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent process for recovering applications and services quickly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and patches and can generate reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online support services to cover a broad spectrum of information technologies including network architecture, messaging solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with migration from older applications to MS Windows or Linux-based environments. Progent's team-based approach to solving technical issues promotes fast escalation, when required, to consultants with appropriate experience to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.
Major Linux platforms for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate managed services intended to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the world's leading enterprises. The ProSight series of IT management outsourcing services addresses all critical aspects of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network operating efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is intended to help assess your organization's ability to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup environment that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract IT projects. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Hialeah Business Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Call Center service options for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Call Center consulting services can support you in establishing an effective new Call Center or enhancing your existing one, selecting or enhancing Call Center software products to address the special demands of your company, or adding temporary phone support staff to reinforce your in-house Call Center resources to handle unusually busy events like software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk staff of seasoned information technology consultants gives your computer users in Hialeah Florida quick communication with a dependable network service group with substantial experience providing telephone-based help and remote troubleshooting for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a key contributor to business productivity, and Progent's aim is to fix and not merely report network problems.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting Team provides remote and in-depth consulting expertise and training in specific business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's expertise, customization, and education offerings, refer to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Hialeah Florida remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your environment so your network maintenance is proactive rather than reactive. By uncovering potential issues before they evolve into downtime, automated monitoring can avoid disruptive and expensive network crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or networks that support a combination of platforms.
To contact Progent about emergency remote expertise with Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Hialeah Florida, Progent's online network support specialists are ready to provide expert and affordable IT support the instant your business has to have it. More than 15 years of providing online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine online connectivity tools to solve IT problems rapidly while avoiding the cost and lost time associated with in-person service visits.
Even if your Hialeah business has a local freelance consultant or employs a full time IT staff that can deal with ordinary computer problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the expertise to address sudden system crises or especially complicated integration problems.
Advantages of Progent's IT Support for Businesses in Hialeah Florida
Progent's remote support services enable your Hialeah business to have the benefits of on-call, world-class IT support without the expense of managing a full-time IT staff. Your network will derive added business worth by being increasingly available, productive, and secure. Advantages to your company include:
- Convenient virtual extension of your on-site IT resources
For most companies in Hialeah Florida, local computer service providers, whether made up of independent consultants or an internal maintenance staff, can take care of typical network problems. However, major troubles might occur when local resources are too busy or absent, and some trouble may stem from technology that is beyond the scope of your usual service technicians. In these cases, Progent's on-call service professionals provide an easy, fast, and budget-friendly way to augment your regular resources and to transfer useful information to increase your capability to handle downstream issues in-house.
- Reduced Dependence on Freelance Consultants
For IT support, smaller businesses commonly rely on individual freelance consultants. While independent consultants have smaller internal costs than big consulting organizations and can often charge marginally less, they are often stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, ill, on a trip, or in training, the absence of backup help may force your business to wait for assistance during an emergency. As your network expands, network downtime and problems with critical applications are more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a dependable source of backup support expertise to insure your IT system is always up and running.
- Build a Scalable Foundation for Smooth Growth
Businesses typically start with an information architecture implemented on a shoestring budget. Lacking a robust framework, slap-dash fixes often get thrown onto an unstable foundation. When a company grows, stability and scalability issues can hinder the success of the organization. These poorly designed environments need careful assessment, smart strategic planning, and extensive IT knowledge to upgrade to a network architecture that can provide the solid foundation to handle vital business demands and simplify downstream expansion.
- Interact with Solution Providers Instead of Technology Resellers
Smaller companies need guidance and technical education to negotiate an increasingly complex array of product options available for accelerating business growth and enhancing productivity. They do not need a computer consultant who is trying to resell a certain vendor's technology. Network support and product sales can result in a scenario where the proposed
solution is built around a predetermined product rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to match IT consulting with the best interests of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical experience, refined support software, and familiarity with enterprise networking enable companies to avoid the limitations associated with excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Computer Support from Progent?
- Certified Expertise in Microsoft's Complete Range of Server Platforms
Progent offers world-class support for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 R2 upgrades, Windows 2003 upgrades, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person help per minute. As a result, you pay just for received support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for services provided during normal working hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you won't be tempted to allow simple problems to fester.
- Complete Records of IT Services
Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small service firms who offer minimal documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports sent by each staff member to every customer. The discipline of documenting and organizing service records results in more efficient service and avoids a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer 24x7 network tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible issues before they cause lost productivity, system monitoring can save your information network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.