Immediate, Low-cost Remote Computer Network Technical Support for High Point, North Carolina Small Companies
For over two decades, Progent has focused on providing world-class network support to customers with small-company budgets. Progent has built a unique service solution that includes a cost-effective, seamless virtual office infrastructure, sophisticated remote troubleshooting technology, a large team of consultants certified in a wide range of IT disciplines, a Help Desk Call Center service model that promotes responsiveness and ensures follow-up, a global group of on-line support experts, in-person support dispatching for the majority of most zip codes in the United States, and a company ethos committed to fixing network problems in the least time and at the least cost to clients.
For larger businesses, Progent offers co-sourcing services to reinforce the skills of your in-house network support personnel. This can reduce expenses and minimize technical risks for major projects like application programming, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also provide the services of accredited experts to help your company to design and execute your cloud strategy.
Primary IT Areas Supported by Progent for Business Networks in High Point, North Carolina
Progent offers the support of accredited experts for all aspects of network technology deployed in small and midsize companies. Technologies supported by Progent's consultants include:
Support Delivery Alternatives Available for High Point, North Carolina Companies
Progent has a selection of options for providing small companies with cost-effective IT services for technical support, system architecture, hosting services, and network administration. Progent's paradigm for delivering network support is based on the Help Desk Call Center structure familiar to larger IT groups. Progent's Help Desk Call Center Service Mechanism ensures rapid support, thorough activity documentation, dependable follow-through, and strict cost control across an array of IT service delivery alternatives that include remote troubleshooting, onsite support, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support experts can help clients to analyze and repair network problems without the expense or delay of travel for onsite service calls. The experience of Progent's network engineers makes it possible to handle most IT issues rapidly. For complex issues, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based registration procedure for new customers to address emergency network problems and Progent bills per minute with no sign-up charges or time minimums, so you are invoiced only for the support you get. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out additional details about Progent's remote network troubleshooting expertise.
- On-site Service
Progent provides onsite technical assistance for registered customers in larger cities in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's online service engineers to deliver small and midsize companies the optimal solution: hands-on service professionals when you need them as well as the remote expertise of Progent's seasoned team of IT engineers, security specialists, and business application developers. The wait time for in-person service calls is typically under 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for onsite service. Learn more details concerning how and why to register for Progent's onsite network support.
- Phone Support
Progent's Help Desk Call Center Services are designed for small and midsize businesses and local governments who need prompt and dependable support from an online Helpdesk with efficient phone assistance, online troubleshooting capability, and sufficient technical strength for full escalation. Since smaller businesses usually are constrained by limited IT budgets and can spare scant management attention for handling network support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to ensure that business information systems are always up and running. Read more details concerning Progent's Helpdesk outsourcing services.
- IT Consulting Expertise
Progent provides small companies affordable access to enterprise-class consultants who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network protection engineering, fault tolerant it system design, virtualization solutions, plus configuration, customization and support for small business software such as accounting, ERP, management reporting, CRM, and productivity software. Progent can provide assistance with short-term projects such as office moves and massive software migrations, longer term initiatives like management information software programming and support, database software development and administration support, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent response like data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for critical business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small businesses with greater degrees of availability, security, and performance than is feasible with the type of on-site data center that is practical for most small organizations. Since Progent uses the same facilities that support the gear of many of the world's largest IT companies, Progent can eliminate the expense of creating and managing the infrastructure required for world-class environmental control, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that patches and revisions remain updated, security and performance is continually monitored, and systems are regularly archived and ready for full and prompt restoration. Learn more concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for all of a small company's servers in a setting that not only delivers the highest level of fault-tolerance and scalability but that is also easy for customers to migrate to a different support provider or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that allow small businesses with mixed environments to benefit dramatically on the expense of capital equipment, system maintenance, and network management while achieving enterprise-class reliability and an unparalleled degree of vendor alternatives. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed service, can handle the mixed- OS and non- standardized environments common with smaller companies, and keeps ownership of the licenses in the client's hands so that moving to a different virtualized host is fast, reliable, and affordable. This avoids becoming a captive to a specific hosting provider while still offering all the cost savings related to SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide expert online consulting services to help organizations of any size integrate their information networks with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that combine physical IT assets as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security companies to provide web-based control and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Choice for High Point, North Carolina Businesses
Progent's size, breadth of technical expertise, and familiarity with corporate network consulting allow small and midsize businesses to avoid the pitfalls associated with excessive reliance on small service firms or independent engineers.
Working with Progent enables your company to:
- Avoid Excessive Dependence on Freelance Consultants
For IT services, small companies sometimes depend heavily on individual engineers. Although individual support engineers have lower overhead than more substantial IT service organizations and can typically charge nominally lower fees, they are sometimes unable to respond rapidly to critical situations. If a freelance engineer is busy with different customer, sick, on travelling, or in class, the lack of backup personnel may force your business to go without assistance during a crisis. The more your company expands, network unavailability or problems with line-of-business programs get more expensive. The money you believed you were conserving on an independent consultant can disappear fast due to lower output. In addition, when independent consultants encounter new problems, the unavailability of a large consulting team to fall back on for help requires them to train on the job while your company ends up with the bill for their ongoing education.
- Gain Access to Experts in Complex Information Technology Issues
The majority of small support organizations or independent engineers specializing in small business IT consulting are capable of delivering routine fixes but don't have the background to deal efficiently with complicated network environments that have mixed platforms, many sites, VoIP implementations, remote clients, integrated financial and operational software, eCommerce, and custom business applications. Progent's background with global companies and Progent's extensive group of specialists can benefit your business because enterprise networks are inherently complex, support problems demand thorough understanding of in many technical disciplines, and achieving an acceptable level of robustness, reliability, and protection requires industry-proven best practices.
- Build a Solid Foundation for Seamless Growth
Small companies often begin with an IT system cobbled together on a tight budget. Lacking a carefully designed architecture, a series of ad hoc repairs commonly get thrown onto of a weak structure. As a company grows, reliability and expandability problems can undermine the productivity of the organization. Such environments require proper evaluation, intelligent strategic planning, and in-depth experience to migrate to an IT infrastructure that can provide the reliable foundation to handle current business needs and support future growth.
- Work with Solution Providers, Not Product Vendors
Small businesses require guidance and insight to work through an increasingly complex array of IT options available for enabling business growth and enhancing productivity. Businesses do not need a network consultant or support firm that tries to sell them products. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides services exclusively. This permits Progent to match consulting support services with the genuine needs of customers. Mixing IT consulting and product selling can lead to a conflict where the recommended solution is built around a predetermined vendor instead of being based on the actual needs of a small business.
Get in Touch with Progent
If your High Point, North Carolina business needs to contact Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Immediate Online Network Help
For fast remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).