High Point, NC Online Help from World-class Computer Network Service Consultants
Progent's computer network troubleshooting services can provide your High Point, NC company budget-friendly and consistent access to Microsoft and Cisco certified computer engineers. By delivering IT support help when you require it, offering advanced expertise for vital applications, delivering value-added services such as 24x7 network monitoring, and invoicing only for services you use, Progent offers your High Point, North Carolina business an economical solution for optimizing the business value of small business networks. Whether you maintain a local system, connect to cloud resources, or manage a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses and local governments to create and manage a robust and secure information network and to benefit from quick availability of the seasoned support typically available only to enterprises who can maintain a large in-house information technology group.
For mid-size and large businesses, Progent offers co-sourcing support to reinforce the skills of your in-house network support team. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as software design and development, business continuity planning, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition provide the services of accredited experts to help your company to plan and implement a sensible cloud strategy.
Main Practice Areas Supported by Progent for Office Networks in High Point, North Carolina
Progent's nationwide team of certified consultants provides assistance for all facets of information systems used by businesses of any size. Practice areas supported by Progent in and around High Point include:
Support Delivery Alternatives Available for High Point, North Carolina Companies
Progent offers a variety of alternatives for providing small businesses and local governments with cost-effective IT services for troubleshooting, consulting, and IT administration. Progent's model for delivering network support is built on the Call Center operational structure common to larger IT support organizations. Progent's Help Desk Call Center Service Model ensures rapid response, thorough activity records, dependable follow-through, and tight cost control across an array of IT service delivery alternatives that include online troubleshooting, onsite help, and top-tier consulting.
- Online Support
Progent's Technical Response Center offers urgent and scheduled remote service for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can assist customers to troubleshoot and fix network problems without the cost or delay of travel for onsite support visits. The experience of Progent's network engineers makes it possible to handle the majority of network issues quickly. For complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-based signup procedure for first-time clients to address urgent situations and Progent bills per minute with zero startup fees or time minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn additional details about Progent's remote computer troubleshooting services.
- Onsite Service
Progent offers onsite computer support for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's remote service engineers to deliver small companies the ideal combination: onsite support professionals when you require them plus the on-line expertise of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The wait time for on-site service calls is typically under one business day. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Learn more details concerning how to register for Progent's in-person network support.
- Phone Support
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. To learn more, refer to Online Help Desk Services.
- Co-managed Help Desk Services
Progent's Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's roster of veteran technical support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for managing service requests, ticketing, responsibility, progress tracking, and metrics. For details, see Progent's shared Help Desk services.
- Consulting Expertise
Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver help with vital technologies including Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero penetration test platform, company-wide network protection engineering, non-stop it system engineering, server virtualization strategies, plus integration, customization and training for small business programs such as accounting, operations, business analytics, sales automation, and productivity packages. Progent can provide assistance with one-time projects including office relocations and major system upgrades, extended initiatives like customizing a legacy MRP platform to a current Microsoft Dynamics or Dynamics 365 solution, database application programming and administration services, and web development, on-going services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or urgent response such as disaster recovery and malware cleanup.
- Infrastructure Consulting Expertise for Teleworkers
Progent can assist small and medium-size companies to design, configure and troubleshoot the infrastructure required for a remote workforce. Areas of network infrastructure where Progent's experts offer guidance include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) platforms, router integration, Wi-Fi LAN design and deployment, and reliable Internet connectivity. For information about Progent's infrastructure support services for an at-home workforce, go to infrastructure consulting services for an at-home workforce.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting for the entirety of a small organization's servers in an environment that not only provides the highest level of dependability and expandability but that is in addition simple for customers to transfer to another support provider or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting service is founded on proven virtualization technologies that permit businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, system maintenance, and network administration while getting enterprise-class reliability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered solution, can handle the mixed- OS and loosely standardized environments common with smaller businesses, and retains ownership of the licenses in the customer's possession so that moving to a different virtualized host is quick, reliable, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent offers advanced online support to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your IT team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that combine local IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Azure planning and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the complete threat lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with legal and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security companies to deliver web-based control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to assess your company's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity consultants,
CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance professionals offer a business-wide view of system protection and can assist with complex security programs such as SIEM solutions to help enterprises meet industry standards and statutory mandates for IT information protection and reporting.
The scope and depth of Progent's consulting staff offer a unique set of advantages to companies wishing to increase the productivity of their IT system within an affordable budget. These advantages include:
- Best Methodology
Progent's staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional background, at the forefront of network service, performing a broad variety of IT tasks for a large array of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting team. This guarantees that you get not just expert IT capability, but also a consultant with field-tested methods for resolving actual IT problems rapidly.
Learn more about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to bill for remote support and on-site help by the minute. As a result, you are charged just for received support. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no registration fee and asks no monthly commitment for services delivered during regular business hours. Many service firms impose substantial minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with king-size invoices for fast solutions. An additional benefit of granular pricing is that you are not tempted to permit incipient issues to stay unaddressed until they become major ones.
Find out more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of IT Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or local service organizations who offer minimal documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports sent by every staff member to every customer. The discipline of detailing and archiving support records allows more efficient service and avoids a slew of typical problems such as when a support customer is virtually held hostage to a consultant who won't release vital service information.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has little competition. Small companies who utilize independent service providers or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient.
Find out more details concerning Progent's knowledge transfer services.
How to Contact Progent
If your High Point, North Carolina company wants to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Fast Remote Network Help
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).