Fast, Low-cost Online Network Technical Support for High Point, North Carolina Small Companies
For more than twenty years, Progent has focused on providing enterprise-quality IT support services to clients with small-company IT budgets. Progent has built a unique service solution that includes a streamlined, tightly connected virtual office infrastructure, sophisticated remote troubleshooting tools, a large pool of engineers accredited in a wide range of technical disciplines, a Help Desk service structure that maximizes responsiveness and ensures follow-through, a worldwide group of remote service experts, on-site support options for the majority of most zip codes in the United States, and a corporate ethos focused on fixing technical problems in the least time and at the least cost to customers.
For medium-size and enterprise companies, Progent can provide co-sourcing services to reinforce the skills of your internal network support group. Co-sourcing can cut costs and minimize technical risks for major projects such as application design and development, disaster recovery planning, network security audits, office consolidations, or software migrations and upgrades.
Progent can also offer the services of accredited consultants to help your business to design and execute a sensible cloud strategy.
Core Technologies Supported by Progent for High Point, North Carolina Business Networks
A Microsoft-certified Partner computer support company with a large team of Cisco Premier CCIE network consultants and Apple certified engineers, Progent provides urgent troubleshooting and low-cost remote consulting to High Point, NC businesses for a wide array of information technologies including:
Support Delivery Options for High Point, North Carolina Businesses
Progent has a variety of alternatives for providing small companies with affordable IT services for technical support, consulting, hosting, and network administration. Progent's paradigm for delivering IT support services is based on the Call Center operational structure familiar to big IT groups. Progent's Helpdesk Support Mechanism ensures fast support, comprehensive activity records, dependable follow-through, and tight expense monitoring for a range of network support delivery options that include remote repairs, in-person help, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified service experts can assist clients to analyze and repair network problems without the expense or time loss of in-person service calls. The background of Progent's IT consultants makes it possible to resolve the majority of network issues quickly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based registration procedure for first-time clients to accommodate urgent network problems and Progent charges per minute with zero sign-up fees or time minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn additional information concerning Progent's remote computer support expertise.
- On-site Service
Progent provides on-site technical assistance for signed-up customers in larger cities in the U.S. Progent's on-site support technicians can operate in tandem with Progent's remote support experts to deliver small and midsize businesses the best of both worlds: in-person support technicians when you require them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business application developers. The wait time for in-person support calls is usually under one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite support. Find out more details about why to sign up for Progent's in-person computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all aspects of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues. for more information, refer to Help Desk Services.
- IT Consulting Services
Progent offers small and midsize businesses affordable availability of world-class consultants who can deliver help with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, network protection consulting, high availability network engineering, virtualization strategies, plus integration, programming and training for business software such as financials, ERP and MRP, management reporting, CRM, and productivity software. Progent can help with short-term projects including site moves and massive software migrations, extended projects like management analytics software development and customization, database application programming and administration support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or urgent response like data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for vital business applications like Exchange and Microsoft SQL Server in order to provide small and midsize companies with greater degrees of dependability, protection, and performance than is possible with the type of in-house data center that is practical for most small and midsize organizations. Because Progent utilizes the same facilities that host the gear of many of the planet's biggest information technology organizations, Progent can save you the investment in creating and maintaining the infrastructure needed for world-class environmental control, power backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and revisions stay current, protection and performance is continually tracked, and systems are consistently archived and ready for complete and prompt recovery. Find out more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting services for the entirety of a small or midsize company's production servers in an environment that not only delivers the top degree of availability and scalability but that is in addition easy for customers to transfer to a different support provider or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that permit companies with multi-vendor networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and network management while getting enterprise-class dependability and an unprecedented level of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed service, can handle the mixed- OS and loosely standardized networks typical of smaller businesses, and keeps ownership of the software in the client's hands so that moving to a different virtualized host is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced remote consulting to help businesses of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that utilize on-premises resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange, Azure design and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's low-cost ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the entire malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with legal and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex network management activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security vendors to deliver centralized control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so any looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Alternative for High Point, North Carolina Businesses
Progent's staff size, depth of technical skill, and experience with corporate network consulting enable small companies to sidestep the problems related to over dependence on small support organizations or individual consultants.
Working with Progent allows your business to:
- Avoid Excessive Reliance on Freelance Consultants
For network support, small businesses often depend excessively on individual consultants. Though individual support providers have lower expenses than more substantial IT service firms and can typically bill apparently lower rates, freelancers are sometimes too overworked to react rapidly to urgent network problems. If a freelance consultant is occupied with another customer, ill, on travelling, or in training, the absence of backup staff may force your company to wait for assistance in case of an emergency. The more your small business grows, network downtime or problems with line-of-business applications become more expensive. The money you thought you were saving on a freelancer can be eaten up fast due to lost output. In addition, when freelance engineers confront new technologies, the lack of a large consulting group to fall back on for help forces them to train on the job while your company winds up footing the bill for their continuing education.
- Have Access to Expertise in Sophisticated Information Technology Issues
Many smaller service firms or freelance engineers specializing in small company IT consulting are capable of providing routine fixes but don't have the experience to deal efficiently with complicated IT configurations that have a variety of platforms, numerous sites, VoIP implementations, remote clients, integrated accounting and operational applications, eCommerce, and custom business software. Progent's experience with global companies and Progent's extensive team of specialists can benefit your small business because big-company environments are characteristically complicated, integration issues demand in-depth knowledge in numerous technical areas, and reaching an acceptable level of stability, availability, and protection calls for industry-tested best practices.
- Create a Solid Foundation for Growth
Small companies often start with an IT system implemented on a shoestring budget. Lacking a strong architecture, a sequence of improvised fixes often get thrown on top of a marginal structure. As a business evolves, stability and expandability issues can obstruct the success of the business. Such environments require thorough evaluation, intelligent strategic planning, and in-depth experience to migrate to an IT infrastructure that can act as the solid foundation to meet critical business needs and support future growth.
- Work with Solution Providers, Not Product Vendors
Smaller companies require guidance and education to work through an increasingly complex maze of technology options offered for accelerating growth and enhancing productivity. Businesses do not need a network consultant or support organization that attempts to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells consulting and services only. This allows Progent to match consulting support services with the real needs of customers. Combining network consulting and product reselling can lead to a conflict where the proposed solution is based on a predetermined technology instead of being driven by the true requirements of a client.
How to Contact Progent
In case your High Point, North Carolina company needs to contact Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Immediate Online Network Support
For immediate online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).