Immediate, Affordable Remote Computer Network Technical Support for High Point, North Carolina Small Companies
For more than twenty years, Progent has focused on delivering enterprise-class IT support services to customers who have small-company budgets. Progent has developed a powerful service system that includes a low-overhead, seamless virtual office network, sophisticated remote repair tools, a substantial pool of consultants certified in a wide array of technical disciplines, a Help Desk operational structure that maximizes responsiveness and ensures follow-through, a global group of on-line service experts, on-site support availability for the majority of most zip codes in the United States, and a corporate culture focused on fixing technical issues in the least time and at the least cost to clients.
For medium-size and enterprise businesses, Progent can provide co-sourcing support to reinforce the skills of your in-house IT service team. Co-sourcing can reduce expenses and minimize technical risks for big projects such as application development, business continuity preparedness, network security evaluations, merging datacenters, or software migrations.
Progent can in addition provide the services of accredited consultants to help your company to design and execute your cloud strategy.
Primary Technologies Supported by Progent for Businesses in High Point, North Carolina
Progent's national group of industry certified support professionals provides help for virtually all aspects of network technology used by businesses of all sizes. Practice areas supported by Progent in and around High Point include:
Service Delivery Alternatives for High Point, North Carolina Companies
Progent has a variety of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, hosting, and network management outsourcing. Progent's paradigm for delivering computer support services is based on the Help Desk structure common to big IT groups. Progent's Help Desk Service Model promotes fast support, thorough service documentation, consistent follow-through, and strict expense control for an array of IT service delivery options that include remote repairs, on-premises help, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) offers urgent and routine online service for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's seasoned support professionals can assist clients to analyze and fix network issues without the expense or delay of travel for onsite service calls. The experience of Progent's IT consultants allows them to resolve the majority of network problems rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for new clients to accommodate urgent situations and Progent charges per minute with zero sign-up fees or time minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Find out more details about Progent's online network support services.
- On-site Support
Progent provides on-site computer assistance for registered customers in larger cities in the United States. Progent's on-site support technicians can operate in tandem with Progent's remote support experts to deliver small businesses the ideal combination: onsite service technicians when you require them plus the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business software programmers. The wait time for on-site service calls is typically less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more details concerning how to sign up for Progent's in-person network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. For details, visit Online Help Desk Services.
- Consulting Services
Progent provides small and midsize businesses affordable access to enterprise-class consultants who can deliver help with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security engineering, non-stop it system consulting, server virtualization solutions, plus integration, customization and training for business software such as accounting, operations, management reporting, CRM, and productivity suites. Progent can help with one-time projects including site relocations and massive software migrations, longer term initiatives like business analytics application programming and support, relational database software programming and administration services, and web design, continuing support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services such as disaster recovery and malware cleanup.
- Application Server Hosting
Progent offers hosting for mission-critical business applications like Exchange Server and SQL Server to provide small companies with greater levels of reliability, security, and recoverability than is possible with the class of in-house data center that is realistically affordable for most small companies. Since Progent uses the same data centers that support the equipment of some of the planet's largest IT companies, Progent can eliminate the cost of building and maintaining the infrastructure required for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs stay updated, protection and performance is continually tracked, and systems and data files are consistently backed up and ready for full and rapid restoration. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small company's production servers in a setting that not only provides the top degree of dependability and expandability but that is also simple for clients to migrate to a different support provider or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting is built around proven virtualization technologies that permit small businesses with mixed environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and network administration while getting enterprise-class dependability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed solution, can support the mixed- platform and loosely standardized environments common with small businesses, and keeps control of the licenses in the client's hands so that migrating to a different virtualized system is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting service while still offering all the economies related to SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent offers expert online consulting support to help businesses of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that combine on-premises resources as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's affordable ProSight family of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex management activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security vendors to provide web-based control and world-class security for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The interview is intended to evaluate your company's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery environment that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity programs important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance professionals offer a business-wide perspective on system security and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and government mandates for network data protection and reporting.
The scope and size of Progent's engineering staff offer a powerful array of advantages to organizations wishing to increase the business value of their IT system within a reasonable budget. These advantages include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of real-world professional background, at the front lines of IT service, performing a broad variety of technical tasks for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This ensures that you get not just expert technical help, but also a consultant with field-tested approaches for fixing real-world network problems quickly.
Read more details about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to charge for online support and on-premises visits per minute. As a result, you pay only for received services. Progent does not demand a more expensive rate for after-hours or priority service, and Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for support services provided during normal business hours. Many service organizations impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids king-size invoices for quick repairs. Another benefit of granular invoicing is that you are less tempted to allow incipient problems to stay unaddressed until they become major problems.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Network Services
Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or local service firms who provide minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation given by each staff member to each customer. The practice of detailing and organizing service activity allows more efficient support and avoids a slew of typical problems such as when a service customer is virtually held captive to a consultant who wonít release vital service information.
Read more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent is able to concentrate on providing high-value services where Progent faces few competitors. Small companies who utilize freelance consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, secure, and efficient.
Find out more about Progent's knowledge transfer services.
Get in Touch with Progent
In case your High Point, North Carolina company wants to get in touch with Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Help
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).