Low-cost Network Troubleshooting from Microsoft and Cisco certified Experts for Companies in High Point, NC
By delivering professional know-how whenever you need it, making available in-depth expertise for critical applications, providing innovative services like virtual server hosting, billing solely for help you receive, and requiring no setup or retainer fees for standard services, Progent enables your company to increase the competitive value of your information network and cut support expenses. Progent understands that network security, reliability, and efficiency are just as critical to small businesses as to large enterprises but that smaller companies don't have the leverage to spend heavily in information networks and internal service staffs. Progent's basic competitive advantage is that no network consulting firm can match Progent's ability to deliver the IT support expertise your business needs whenever you require it and at prices you can justify.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the skills of your internal network service group. This can reduce expenses and minimize technical risks for major IT initiatives like application programming, business continuity preparedness, security evaluations, office consolidations, or software migrations.
Progent can in addition provide the services of accredited experts to help your company to design and implement a sensible cloud computing strategy.
Main IT Areas Supported by Progent for Office Networks in High Point, North Carolina
Progent's group of certified experts offers support for all aspects of information systems found in companies of any size. Technologies supported by Progent in and around High Point include:
Service Delivery Alternatives Available for High Point, North Carolina Businesses
Progent has a variety of alternatives for providing small businesses and local governments with affordable computer services for troubleshooting, consulting, hosting services, and network administration. Progent's paradigm for delivering IT support services is built on the Help Desk structure familiar to big IT support groups. Progent's Help Desk Service Mechanism promotes fast support, thorough service documentation, dependable follow-up, and strict expense control for an array of IT support delivery modes that include online troubleshooting, in-person support, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and routine online service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified service professionals can assist customers to analyze and fix network issues without the cost or time loss of on-premises service visits. The experience of Progent's IT consultants allows them to resolve the majority of IT issues quickly. For the most complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible signup procedure for first-time customers to accommodate emergency situations and Progent charges by the minute with zero startup fees or minimums, so you pay only for the support you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISM-certified security engineers. Find out additional details concerning Progent's remote network support services.
- On-site Support
Progent offers on-site computer support for registered clients in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's remote support engineers to give small businesses the best of both worlds: in-person service technicians when you need them as well as the on-line help of Progent's worldwide staff of network consultants, security professionals, and business application programmers. The response time for on-site service calls is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent customer for onsite support. Find out more concerning how and why to register for Progent's in-person network support.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all facets of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues. for more information, visit Help Desk Services.
- Consulting Services
Progent offers small companies affordable availability of enterprise-class IT professionals who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network protection engineering, non-stop it system consulting, virtual server strategies, plus integration, programming and training for small business applications including financials, ERP and MRP, business analytics, CRM, and productivity packages. Progent can provide assistance with one-time projects including office moves and major system upgrades, longer term initiatives such as business reporting software programming and customization, relational database software programming and administration services, and web development, continuing support such as System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or emergency response such as data restoration and malware cleanup.
- Application Hosting
Progent offers hosting for mission-critical applications such as Exchange and Microsoft SQL in order to provide small businesses with greater levels of availability, protection, and recoverability than is possible using the type of on-site data center that is realistically affordable for most small organizations. Since Progent utilizes the same facilities that support the gear of many of the world's biggest IT organizations, Progent can save you the expense of building and managing the infrastructure required for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that patches and revisions stay current, security and efficiency is constantly monitored, and systems and data files are regularly backed up and ready for complete and prompt restoration. Learn more about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize organization's production servers in an environment that not only delivers the top level of availability and extensibility but that is also simple for clients to transfer to another service firm or to bring internally when your situation warrants it. Progent's Private Cloud hosting is founded on mature virtual server technologies that permit companies with multi-vendor networks to save dramatically on the expense of hardware, infrastructure support, and network administration while achieving world-class reliability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered solution, can handle the mixed- OS and loosely standardized networks common with small companies, and retains ownership of the licenses in the client's possession so that moving to a different virtual system is fast, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Support
Progent offers advanced online consulting to help businesses of any size connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine local resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's low-cost ProSight line of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the entire malware attack progression including blocking, detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, applications and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that need important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security companies to deliver centralized control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup system that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity programs used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an ever more sophisticated collection of network technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's
CISSP-Premier security experts,
CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance experts offer a business-wide perspective on network security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and government mandates for network data security and reporting.
The scope and size of Progent's engineering team offer a powerful set of advantages to companies wishing to increase the business value of their IT system within a reasonable budget. These benefits include:
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional experience, in the trenches of network support, performing a wide variety of technical projects for an extensive array of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This means that you get not just expert IT help, but also a consultant with field-tested approaches for repairing real-world IT problems efficiently.
Find out more details concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to charge for remote support and on-premises visits per minute. As a result, you are invoiced only for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no registration fee and requires no retainer for support services delivered during regular business hours. Many service firms impose substantial minimum fees or charge in increments of a quarter hour or more. Progent's small pricing granularity does away with big bills for quick repairs. An additional advantage of by-the-minute pricing is that clients will be less tempted to allow incipient problems to stay unaddressed until they grow into major problems.
Read more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Support
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small support firms who offer minimal documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation sent by every consultant to every client. The discipline of detailing and organizing service activity results in more effective service and eliminates a variety of typical problems such as when a service client is effectively held captive to a consultant who wonít release the keys to the kingdom.
Find out more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Small businesses who utilize independent consultants or who maintain in-house IT staffs gain when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, secure, and productive.
Read more details about Progent's knowledge transfer services.
If your High Point, North Carolina business wants to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Fast Remote Technical Support
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).