Fast, Low-cost Online Computer Technical Support for High Point, North Carolina Small Companies
For over twenty years, Progent has specialized in delivering enterprise-class IT support services to clients who have small-business budgets. Progent has built a unique support system that includes a cost-effective, tightly connected virtual office network, custom remote troubleshooting technology, a substantial pool of engineers accredited in a wide array of IT practice areas, a Call Center service model that promotes efficiency and guarantees follow-up, a worldwide team of on-line support professionals, on-site support availability for the majority of most zip codes in the U.S., and a company ethos committed to resolving technical issues in the shortest time and at the lowest cost to customers.

For larger businesses, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your in-house IT support team. This can cut costs and minimize technical risks for big projects such as application development, business continuity preparedness, security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of certified experts to assist your business to plan and execute a sensible cloud strategy.

Main Practice Areas Supported by Progent's Consultants for Companies in High Point, North Carolina
Progent's national team of industry certified support professionals offers support for all facets of information technology found in companies of all sizes. Technologies served by Progent in and around High Point include:

Service Delivery Alternatives for High Point, North Carolina Companies
Progent has a selection of alternatives for providing small companies and local governments with affordable computer services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for providing IT support services is based on the Help Desk structure common to larger IT groups. Progent's Help Desk Call Center Service Model ensures fast support, thorough activity records, reliable follow-through, and strict expense control across a range of network support delivery modes that include remote troubleshooting, onsite help, high-end consulting, plus server hosting.

  • Remote Support
    Progent’s Technical Response Center (TRC) provides urgent and routine online support for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service experts can assist clients to troubleshoot and fix hardware and software problems without the cost or time loss of on-premises support calls. The background of Progent's IT engineers allows them to handle the majority of network issues rapidly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-accessible registration procedure for new clients to accommodate emergency situations and Progent bills by the minute with zero sign-up charges or time minimums, so you pay only for the assistance you get. Specialists available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Find out more information concerning Progent's online network support expertise.

  • On-site Service
    Progent offers onsite technical support for registered clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in tandem with Progent's remote support experts to give small companies the best of both worlds: on-premises service professionals when you require them as well as the on-line help of Progent's worldwide team of network consultants, security professionals, and business application programmers. The wait time for on-site service visits is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for onsite service. Learn more concerning how and why to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for all businesses and local governments who require fast and reliable support from an online Help Desk Call Center with effective phone support, remote repair capability, and sufficient technical depth for all needed escalation. Because smaller businesses typically are constrained by limited IT funds and can spare scant executive bandwidth for handling IT support, Progent's Helpdesk Services can be the most cost-effective option to make sure that small business computer networks are always up and running. Read more about Progent's Helpdesk services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable availability of world-class IT professionals who can deliver help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, company-wide network protection consulting, non-stop network engineering, virtual server strategies, plus configuration, customization and support for business applications including financials, ERP and MRP, reporting, sales automation, and office productivity software. Progent can provide assistance with one-shot projects including site moves and major system upgrades, extended projects like business reporting application development and customization, database application development and administration services, and web development, on-going services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and network administration, or emergency services such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for critical business applications like Microsoft Exchange Server and SQL Server in order to provide small companies with higher levels of reliability, security, and recoverability than is possible using the type of internal data center that is practical for most small companies. Because Progent utilizes the same data centers that host the gear of many of the world's largest IT organizations, Progent can save you the expense of building and maintaining the systems needed for world-class environmental control, power backup, and uninterruptible Internet access. For managed application servers, Progent can also make sure that patches and revisions stay current, security and performance is constantly tracked, and systems and data files are regularly archived and available for complete and prompt recovery. Find out more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for all of a small organization's production servers in an environment that not only delivers the top level of dependability and scalability but that is also easy for clients to migrate to a different service firm or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that permit companies with mixed environments to save dramatically on the costs of hardware, infrastructure maintenance, and network management while getting world-class dependability and an unparalleled level of vendor options. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered package, can support the mixed- platform and non- standardized environments common with small companies, and keeps control of the licenses in the customer's hands so that moving to a different virtualized host is fast, reliable, and inexpensive. This eliminates becoming a captive to a single hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert online consulting support to help organizations of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's affordable ProSight suite of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security companies to deliver web-based control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup environment that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity programs important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated array of network products including firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-qualified cybersecurity consultants, CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance professionals can provide a company-wide perspective on system protection and can assist with complex security programs like SIEM solutions to help enterprises meet industry guidelines and statutory requirements for IT information security and reporting.

The scope and size of Progent's engineering staff offer a unique array of advantages to clients trying to maximize the business value of their IT system within a realistic budget. These benefits include:

  • Best Industry Methodology
    Progent’s team of Microsoft and Cisco certified consultants average more than a decade of hands-on industry experience, at the forefront of network service, performing a broad range of technical tasks for an extensive mix of clients. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class IT help, but also a support engineer with field-tested methods for resolving real-world IT problems efficiently. Find out additional information about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for remote service and on-site help by the minute. As a result, you owe exclusively for received support. Progent does not impose a higher rate for off-hours or priority service, and Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services delivered during normal business hours. Many support firms demand large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates big bills for fast fixes. An additional advantage of by-the-minute pricing is that your company will not be tempted to permit simple issues to stay unaddressed until they become major ones. Find out more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small service firms who offer scant documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation given by every consultant to every customer. The practice of documenting and archiving support activity results in more effective support and avoids a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who won’t release vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent has little competition. Small companies who utilize independent service providers or who maintain internal IT staffs gain when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, secure, and productive. Read more details about Progent's knowledge transfer services.

Contact Progent
In case your High Point, North Carolina business wants to get in touch with Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Support
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).















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