Fast, Affordable Online Network Support for High Point, North Carolina Small Companies
For more than two decades, Progent has specialized in providing world-quality network support to customers who have small-company IT budgets. Progent has built a unique service solution that features a cost-effective, seamless virtual office infrastructure, sophisticated online repair technology, a large team of engineers certified in a broad array of technical practice areas, a Help Desk operational structure that maximizes responsiveness and ensures follow-up, a worldwide group of on-line service professionals, in-person service availability for the majority of most zip codes in the United States, and a company ethos focused on resolving network issues in the shortest time and at the lowest cost to clients.

For larger businesses, Progent can provide co-sourcing support to add to the skills of your internal network support personnel. This can save money and help meet schedules for big projects such as application programming, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or technology migrations.

Progent can also provide access to accredited consultants to assist your business to design and execute your cloud computing strategy.

Main Technologies Serviced by Progent for High Point, North Carolina Business Networks
As a Microsoft-certified Partner IT service company with a world-class group of Cisco Premier CCIE network infrastructure experts and Apple Computer certified consultants, Progent offers urgent troubleshooting and low-cost online consulting to High Point, NC companies for a broad array of computer technologies such as:

Support Delivery Options Available for High Point, North Carolina Companies
Progent has a selection of options for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, and network management outsourcing. Progent's model for delivering IT support services is based on the Call Center structure common to big IT support organizations. Progent's Help Desk Service Model ensures rapid support, thorough activity records, consistent follow-through, and tight cost monitoring across an array of network support delivery alternatives that include remote troubleshooting, on-premises support, and top-tier consulting.

  • Remote Service
    Progent's Technical Response Center offers urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified service experts can assist clients to troubleshoot and fix hardware and software problems without the expense or delay of travel for onsite service calls. The background of Progent's IT engineers makes it possible to handle most network issues quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for new customers to accommodate urgent situations and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Find out more information concerning Progent's remote computer troubleshooting expertise.

  • On-site Service
    Progent offers onsite computer support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online service experts to deliver small and midsize businesses the ideal combination: onsite service technicians when you require them plus the remote help of Progent's worldwide team of IT consultants, security professionals, and business software programmers. The response time for on-site support visits is typically under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises service. Learn more details about how and why to register for Progent's onsite computer support.

  • Help Desk
    Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems. for more information, refer to Online Help Desk Services.

  • Help Desk Sharing Services
    Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's pool of veteran technical support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, responsibility, progress tracking, and reporting. For more information, visit Progent's Co-managed Help Desk services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly access to world-class consultants who can deliver assistance with critical technologies including Microsoft Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero pentest products, network security engineering, fault tolerant network consulting, virtual server solutions, plus integration, customization and support for business applications such as financials, ERP and MRP, reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects such as site relocations and massive system migrations, extended initiatives like customizing an older ERP system to a modern MS Dynamics 365 solution, database application development and administration services, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent services like disaster recovery and virus cleanup.

  • Infrastructure Support Services for Telecommuters
    Progent can help small and mid-size businesses to plan, set up and troubleshoot the infrastructure to support at-home workers. Aspects of network infrastructure where Progent's consultants can provide support include safe and convenient VPN tunnel connectivity, VDI desktop platforms, router setup, Wi-Fi LAN design and deployment, and reliable Internet connectivity. To learn about Progent's infrastructure support services for at-home workers, go to network infrastructure consulting services for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for all of a small organization's production servers in an environment that not only provides the highest degree of fault-tolerance and scalability but that is in addition convenient for customers to transfer to another support firm or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting is built around tested virtual server technologies that permit businesses with multi-vendor environments to save significantly on the expense of capital equipment, infrastructure maintenance, and IT management while getting enterprise-class reliability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered service, can handle the multi- OS and non- standardized networks typical of smaller businesses, and retains ownership of the software in the client's hands so that moving to a new virtual system is fast, reliable, and affordable. This avoids becoming a captive to a single hosting provider while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced remote support services to help businesses of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your IT team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that utilize local resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security companies to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so all potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's ability either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup system that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for High Point, North Carolina Small Businesses
Progent's size, depth of information technology skill, and familiarity with enterprise network support enable small businesses to sidestep the problems related to excessive dependence on small service organizations or individual engineers.

Teaming with Progent's Experts enables your business to:

  • Avoid Over Reliance on Individual Support Consultants
    For IT support, smaller companies often rely excessively on independent engineers. Although individual support engineers have lower overhead than larger support organizations and can typically charge apparently smaller fees, they are occasionally too busy to respond rapidly to urgent problems. If a freelance engineer is busy with different client, ill, on vacation, or in training, the absence of replacement personnel may force your company to go without assistance in case of a crisis. As your small business grows, system unavailability or problems with critical applications become more costly. The dollars you thought you were saving on a freelancer can be eaten up quickly because of lower output. Also, when freelance engineers encounter new technologies, the unavailability of a big consulting group to fall back on for help forces them to train in place while your business winds up footing the costs for their continuing training.

  • Have Access to Experts in Advanced IT Solutions
    The majority of smaller service organizations or freelance consultants specializing in small company IT support may excel at delivering connect-the-dots solutions but lack the background to work efficiently with complicated IT environments that have a variety of platforms, numerous locations, VoIP implementations, remote workers, integrated financial and operational software, data-driven web sites, and custom line-of-business software. Progent's background with global companies and Progent's large staff of specialists can benefit your company because big-company networks are inherently complex, integration problems require thorough understanding of in many technical disciplines, and reaching an acceptable level of robustness, reliability, and security requires industry-tested processes.

  • Create a Solid Foundation for Seamless Growth
    Small companies typically begin with an IT system cobbled together on a tight budget. Lacking a solid architecture, a series of ad hoc fixes commonly get tossed onto of a tenuous structure. As a business grows, reliability and expandability problems can hinder the success of the business. Such environments need thorough evaluation, smart strategic analysis, and broad-based expertise to upgrade to a network infrastructure that will provide the reliable foundation to handle current business needs and ease future expansion.

  • Team with Solution Consultants, Not Resellers
    Small businesses need guidance and insight to navigate through an ever more complex array of IT alternatives available for enabling business growth and improving efficiency. They do not need a network consultant or support firm that attempts to sell them products. Progent avoids conflicts of interest by not selling any products. Progent offers services only. This allows Progent to match technical support with the genuine interests of customers. Combining network support and product selling can lead to a situation where the recommended solution is built around a predetermined vendor rather than being driven by the actual needs of a client.

Get in Touch with Progent
If your High Point, North Carolina business wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Immediate Online Technical Help
For immediate remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

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