Affordable Network Support from Microsoft premier Professionals for Businesses in High Point, NC
By offering professional know-how whenever you require it, making available in-depth knowledge for critical applications, providing high-value services like virtual server hosting, invoicing solely for help delivered, and requiring no setup or retainer fees for standard services, Progent allows you to increase the competitive value of your information system and reduce service expenses. Progent recognizes that information system protection, dependability, and efficiency are as important to small companies as to major enterprises but that small companies don't have the leverage to spend heavily in computer technology and internal support groups. Progent's basic competitive advantage is that no network support firm can match Progent's ability to deliver the IT support your company needs whenever you require it and at a cost you can afford.
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to add to the skills of your in-house IT support group. Co-sourcing can cut costs and help meet schedules for big projects such as software design and development, disaster recovery preparedness, network security audits, merging datacenters, or technology migrations.
Progent can in addition offer access to accredited consultants to help your company to plan and execute your cloud strategy.
Main Products and Technologies Serviced by Progent for Office Networks in High Point, North Carolina
Progent offers the services of certified consultants for all facets of business network technology deployed in small and midsize companies and local governments. Products and technologies supported by Progent's consultants include:
Support Delivery Alternatives for High Point, North Carolina Companies
Progent offers a variety of options for providing small businesses and local governments with cost-effective IT services for troubleshooting, system architecture, and network administration. Progent's paradigm for delivering network support services is based on the Help Desk Call Center operational structure familiar to big IT groups. Progent's Contact Center Service Model promotes rapid support, thorough service records, dependable follow-up, and strict expense control for a range of network support delivery options that include online troubleshooting, in-person help, and top-tier consulting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and routine remote service for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified service experts can assist customers to analyze and fix network problems without the cost or delay of travel for onsite service visits. The experience of Progent's network consultants makes it possible to handle the majority of IT problems quickly. For the toughest issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for new clients to address emergency network problems and Progent charges per minute with no sign-up fees or time minimums, so you pay only for the support you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISM-certified security engineers. Find out more details about Progent's remote network troubleshooting expertise.
- On-site Service
Progent provides onsite computer assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in tandem with Progent's online service experts to give small and midsize businesses the best of both worlds: hands-on service technicians when you require them plus the on-line expertise of Progent's seasoned staff of network consultants, security professionals, and business software developers. The response time for on-site support calls is usually less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more about how to sign up for Progent's onsite computer support.
- Phone Support
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex issues. For details, see Online Help Desk Services.
- Consulting Expertise
Progent provides small and midsize businesses affordable availability of world-class IT professionals who can provide assistance with vital technologies including
- Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, company-wide network security engineering, non-stop it system design, virtualization solutions, plus configuration, customization and training for business applications including financials, ERP and MRP, business analytics, CRM, and productivity software. Progent can provide assistance with one-shot projects such as office relocations and massive software upgrades, longer term initiatives like management reporting application programming and customization, database software programming and administration services, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency services like data restoration and malware removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting for the entirety of a small organization's production servers in an environment that not only provides the top degree of availability and scalability but that is also convenient for customers to transfer to a different service provider or to bring internally if your situation warrants it. Progent's Private Cloud hosting service is built around proven virtual server techniques that permit companies with mixed environments to save dramatically on the expense of capital equipment, system maintenance, and IT management while getting enterprise-class availability and an unprecedented level of vendor options. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered solution, can support the multi- OS and non- standardized networks typical of small companies, and keeps control of the licenses in the client's hands so that moving to a different virtual system is fast, safe, and inexpensive. This eliminates ending up a captive to a single hosting provider while still offering all the economies related to SaaS hosting services.
- Hybrid Cloud Integration Services
Progent can provide advanced remote consulting to help businesses of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that utilize physical IT assets along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's low-cost ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat progression including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security vendors to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so all potential issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance experts offer a business-wide view of network security and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and government mandates for IT information security and reporting.
The scope and depth of Progent's consulting staff bring a powerful array of benefits to companies trying to maximize the business value of their information system within a realistic budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average more than ten years of hands-on professional background, at the forefront of IT support, performing a wide range of technical projects for an extensive array of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support personnel. This means that you get not just world-class IT capability, but also a support engineer with field-tested approaches for resolving real-world network problems rapidly.
Read more concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to bill for remote service and in-person visits by the minute. As a result, you are charged only for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and asks no retainer for support services delivered during normal business hours. Many service firms impose large minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids king-size bills for fast fixes. Another advantage of by-the-minute pricing is that you will not be inclined to allow less critical problems to stay unaddressed until they grow into big problems.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Support
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small support organizations who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports given by every staff member to each client. The practice of detailing and archiving service records allows more effective support and eliminates a slew of common problems such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.
Find out more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent has few competitors. Small companies who utilize freelance service providers or who employ internal IT personnel gain when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, secure, and efficient.
Find out more details concerning Progent's knowledge transfer services.
In case your High Point, North Carolina business needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Fast Online Technical Help
For immediate online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).