Quick, Low-cost Online Computer Network Help for High Point, North Carolina Small Companies
For more than two decades, Progent has focused on providing enterprise-quality computer support to clients with small-business IT budgets. Progent has built a unique support system that features a streamlined, seamless virtual office network, custom online repair technology, a large team of engineers accredited in a wide range of IT disciplines, a Call Center operational model that promotes responsiveness and guarantees follow-up, a global group of remote support professionals, on-site support availability for the majority of most zip codes in the U.S., and a corporate culture committed to fixing network issues in the shortest time and at the lowest cost to customers.
For larger companies, Progent offers co-sourcing services to supplement the skills of your internal IT support personnel. Co-sourcing can cut costs and help meet schedules for major projects like software design and development, disaster recover/business continuity planning, security evaluations, merging datacenters, or software migrations.
Progent can in addition provide access to certified experts to help your company to plan and implement a sensible cloud strategy.
Main Technical Areas Supported by Progent for Office Networks in High Point, North Carolina
Progent provides the services of certified consultants for all facets of business network technology deployed in small and midsize organizations. Products and technologies supported by Progent's consultants include:
Support Delivery Options for High Point, North Carolina Companies
Progent has a selection of alternatives for providing small companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting, and network administration. Progent's model for delivering network support services is built on the Help Desk operational structure familiar to big IT organizations. Progent's Help Desk Call Center Service Mechanism ensures rapid response, thorough activity documentation, dependable follow-up, and tight expense control across an array of IT service delivery modes that include online repairs, in-person help, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center provides urgent and scheduled online service for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can assist clients to analyze and fix network problems without the expense or delay of travel for onsite support visits. The background of Progent's IT engineers allows them to handle the majority of IT issues rapidly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new customers to accommodate emergency network problems and Progent bills per minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Learn additional details about Progent's online network troubleshooting services.
- On-site Service
Progent offers on-site technical support for signed-up clients in larger cities in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote service engineers to give small companies the ideal combination: on-premises support professionals when you require them plus the remote help of Progent's seasoned staff of IT engineers, security professionals, and business application developers. The wait time for on-site service calls is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more details about how and why to sign up for Progent's onsite computer service.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. for more information, see Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small and midsize businesses affordable access to world-class consultants who can provide assistance with vital technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network protection engineering, fault tolerant it system design, server virtualization solutions, plus integration, programming and support for small business software including financials, ERP, management reporting, sales automation, and productivity suites. Progent can help with short-term projects such as office relocations and massive software migrations, extended initiatives such as management information application development and customization, database software programming and DBA services, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network management, or urgent services like data restoration and malware removal.
- Application Hosting
Progent offers hosting for mission-critical business applications such as Microsoft Exchange Server and MS SQL in order to provide small businesses with greater degrees of dependability, protection, and performance than is possible using the class of on-site data center that is achievable for the majority of small companies. Because Progent utilizes the same facilities that support the gear of some of the world's biggest information technology organizations, Progent can save you the investment in building and maintaining the infrastructure required for enterprise-class environmental control, power failover, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and revisions remain current, security and efficiency is constantly tracked, and systems and data files are consistently backed up and available for complete and rapid restoration. Find out more about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small organization's servers in a setting that not only delivers the top degree of fault-tolerance and extensibility but that is also simple for clients to migrate to another service firm or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that permit companies with multi-vendor networks to benefit significantly on the expense of capital equipment, system support, and IT administration while achieving enterprise-class availability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed solution, can handle the mixed- platform and loosely standardized environments common with smaller companies, and keeps control of the software in the client's hands so that migrating to a different virtualized host is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still offering all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent offers expert online consulting support to help businesses of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the complete threat lifecycle including blocking, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, applications and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security vendors to deliver web-based management and world-class protection for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so any looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity programs important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a business-wide perspective on network protection and can help with advanced security programs such as SIEM solutions to help companies meet business guidelines and statutory regulations for IT data protection and incident reporting.
The scope and size of Progent's engineering team offer a powerful array of benefits to clients wishing to increase the productivity of their information network within an affordable budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry experience, in the trenches of IT service, executing a wide range of IT tasks for an extensive array of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This ensures that you get not only world-class technical help, but also a consultant with field-tested approaches for repairing real-world IT problems rapidly.
Read more details about Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to bill for online service and on-site help per minute. As a result, you pay only for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for services delivered during regular working hours. Many support firms demand substantial minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with major invoices for fast repairs. Another benefit of by-the-minute billing is that clients are less inclined to allow minor problems to stay unaddressed until they grow into major ones.
Read additional information about Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Services
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or small support organizations who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports given by each consultant to each client. The discipline of documenting and organizing support records allows more efficient service and eliminates a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who wonít release vital service information.
Learn more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent faces few competitors. Small businesses who work with independent service providers or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, secure, and efficient.
Learn more details concerning Progent's knowledge transfer services.
If your High Point, North Carolina business needs to get in touch with Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Immediate Remote Network Support
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).