Expert Online Help for Hollywood, Florida Computer Networks from Microsoft Certified Consultants
Small companies have typically been ignored by major IT support firms. Many small businesses allow themselves to grow dangerously dependent on individual consultants or small consulting organizations who don't have the bandwidth or broad skill sets to respond promptly or efficiently to technical crises. Other small businesses turn to giant service providers that employ technicians taught to provide by-the-numbers fixes for common problems but who do not have the experience and versatility to deal with the variety of environments and lack of standards that characterizes small company IT networks.

Progent's time-tested methodology for providing affordable and successful network support to small companies has made Progent among the premier Microsoft-certified IT consulting firms in the country. Progent has delivered online help to companies in every state in the United States (refer to Progent's customer testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing services to add to the technical skills of your in-house network support group. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as software design and development, business continuity preparedness, network security audits, merging datacenters, or technology migrations.

Progent can in addition provide access to accredited experts to help your company to design and execute a sensible cloud strategy.

Core IT Areas Serviced by Progent for Business Networks in Hollywood, Florida
Progent offers the services of qualified experts for all facets of business network technology deployed in small companies. Technologies supported by Progent include:

Service Delivery Options Available for Hollywood, Florida Companies
Progent offers a selection of alternatives for providing small companies and local governments with cost-effective computer services for troubleshooting, consulting, and network administration. Progent's paradigm for delivering IT support is based on the Call Center structure common to larger IT groups. Progent's Help Desk Support Model promotes fast support, comprehensive activity records, consistent follow-up, and strict expense monitoring for an array of network support delivery modes that include online repairs, on-premises help, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center offers urgent and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified support experts can assist customers to troubleshoot and repair network problems without the expense or time loss of travel for onsite support visits. The experience of Progent's IT engineers allows them to handle most network issues quickly. For complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible signup process for new clients to address urgent situations and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Learn more information about Progent's online computer support expertise.

  • On-site Service
    Progent provides onsite computer assistance for registered clients in larger cities in the United States. Progent's on-site support personnel can work in conjunction with Progent's remote service experts to deliver small businesses the best of both worlds: onsite service professionals when you need them as well as the on-line help of Progent's seasoned team of network consultants, security professionals, and business software programmers. The wait time for on-site support visits is typically less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises support. Find out more details about how and why to sign up for Progent's onsite network support services.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle the most problems. for more information, see Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's roster of veteran desktop support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, responsibility, status tracking, and reporting. For more information, see Progent's Co-managed Help Desk services.

  • Consulting Services
    Progent provides small and midsize companies affordable access to world-class IT professionals who can provide help with critical products and technologies including Microsoft Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero PEN test products, company-wide network security consulting, high availability it system consulting, server virtualization strategies, plus configuration, programming and training for small business software including accounting, ERP and MRP, reporting, sales automation, and office productivity software. Progent can provide assistance with one-time projects such as site relocations and major system upgrades, extended projects like upgrading an older MRP platform to a modern Microsoft Dynamics 365 package, relational database application programming and DBA support, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or emergency response such as data restoration and malware cleanup.

  • Network Infrastructure Support Services for an At-Home Workforce
    Progent can assist small and mid-size companies to design, set up and debug the network infrastructure for a remote workforce. Aspects of network infrastructure for which Progent's consultants can deliver assistance include secure and convenient VPN tunnel connectivity, VDI desktop platforms, router integration, wireless LAN planning and implementation, and robust Internet access. For information about Progent's network infrastructure support services for teleworkers, refer to network infrastructure support services for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small organization's production servers in a setting that not only provides the top degree of fault-tolerance and expandability but that is also simple for clients to transfer to another service provider or to move internally when your situation calls for it. Progent's Private Cloud hosting is founded on proven virtualization techniques that permit companies with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure maintenance, and network administration while getting enterprise-class reliability and an unprecedented degree of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed solution, can support the multi- platform and non- standardized environments typical of small companies, and retains ownership of the software in the customer's hands so that migrating to a new virtual system is fast, reliable, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers advanced online consulting to help organizations of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that utilize on-premises resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's value-priced ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical files, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that require important updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security companies to provide web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance consultant. The interview is designed to evaluate your organization's preparedness either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup environment that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and office productivity applications important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated collection of infrastructure products including firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Premier security consultants, CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance experts offer a business-wide perspective on system security and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and statutory mandates for network information protection and incident reporting.

The breadth and size of Progent's engineering team bring a unique array of benefits to organizations trying to maximize the business value of their information network within a realistic budget. These benefits include:

  • Best Industry Practices
    Progent's team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional experience, at the front lines of network support, executing a wide variety of technical tasks for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This guarantees that you get not just world-class technical help, but also a support engineer with field-tested approaches for solving real-world IT problems rapidly. Learn more about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for phone support and in-person help per minute. Consequently, you pay exclusively for received support. Progent does not demand a higher rate for off-hours or priority support, and Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no sign-up charge and requires no retainer for services delivered during normal working hours. Many support firms demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small billing granularity eliminates king-size invoices for fast repairs. An additional advantage of by-the-minute billing is that clients are less inclined to permit simple problems to fester until they grow into big ones. Find out more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Support
    Progent has created a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or small support organizations who offer scant documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports given by each consultant to every client. The discipline of detailing and archiving service records results in more efficient service and avoids a slew of typical problems such as when a support client is virtually held captive to a consultant who won't release vital service information. Learn additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has few competitors. Small companies who utilize freelance service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, protected, and productive. Read more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Hollywood, Florida company needs to contact Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Support
For fast online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    • Les Kent has a 35-year track record of successful technology integration, corporate administration, sales, and operations. He has demonstrated a knack for developing sophisticated IT solutions during his time as as a network architect, programmer, project manager, deployment consultant, and troubleshooter for small companies, new ventures, and major enterprises.

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