Affordable Computer Tech Support from Microsoft certified Professionals for Businesses in Hollywood, FL
By offering world-class support when you need it, making available specialized knowledge for key business applications, offering innovative services like virtual server hosting, billing solely for help you receive, and charging no setup fees or retainers for standard services, Progent helps your company to maximize the competitive value of your information network and cut service costs. Progent appreciates that information system protection, reliability, and performance are as critical to small businesses as to major enterprises but that smaller companies lack the economy of scale to spend aggressively in information networks and in-house service staffs. Progent's fundamental value proposition is that no IT support firm can equal Progent's ability to provide the IT support expertise your company requires whenever you require it and at a cost you can justify.
For mid-size and large businesses, Progent offers co-sourcing services to supplement the subject matter expertise of your in-house network service group. This can save money and help meet schedules for big projects like application design and development, disaster recover/business continuity planning, security audits, merging datacenters, or technology migrations and upgrades.
Progent can also offer access to accredited consultants to assist your business to design and execute a sensible cloud computing strategy.
Main IT Areas Supported by Progent for Hollywood, Florida Business Networks
A Microsoft-certified Partner IT service firm with a world-class group of Cisco Certified CCIE networking consultants and Apple certified consultants, Progent offers emergency troubleshooting and affordable online consulting to Hollywood, FL companies for a broad range of information technologies including:
Support Delivery Alternatives for Hollywood, Florida Businesses
Progent offers a selection of options for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting, and network administration. Progent's paradigm for providing computer support services is built on the Help Desk Call Center structure common to larger IT groups. Progent's Contact Center Support Mechanism promotes rapid support, comprehensive service records, reliable follow-through, and strict cost monitoring across an array of IT support delivery modes that include remote troubleshooting, in-person help, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) provides emergency and routine remote service for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified support professionals can help customers to analyze and repair network issues without the cost or delay of travel for onsite service calls. The experience of Progent's IT consultants makes it possible to resolve the majority of IT issues quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-based signup process for first-time customers to accommodate urgent network problems and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISA-certified security professionals. Find out additional information about Progent's online network support expertise.
- Onsite Support
Progent offers on-site technical support for signed-up customers in larger cities in the U.S. Progent's onsite service technicians can operate in tandem with Progent's remote support experts to give small and midsize businesses the optimal solution: in-person service technicians when you require them plus the on-line help of Progent's seasoned staff of network consultants, security specialists, and business software developers. The response time for in-person support visits is typically under one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Find out more details about how to register for Progent's in-person network support services.
- Help Desk
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging problems. To learn more, see Online Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small and midsize businesses affordable availability of world-class IT professionals who can provide assistance with vital technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network protection consulting, fault tolerant network design, server virtualization strategies, plus configuration, customization and support for small business applications such as accounting, ERP and MRP, management reporting, CRM, and office productivity software. Progent can help with one-shot projects such as office relocations and major system upgrades, extended initiatives such as business analytics application programming and support, relational database software programming and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and system administration, or urgent services such as data restoration and malware removal.
- Application Server Hosting
Progent can host key applications like Exchange and Microsoft SQL Server in order to provide small businesses with higher degrees of reliability, security, and recoverability than is feasible with the type of internal data center that is realistically affordable for most small and midsize companies. Since Progent uses the same data centers that host the gear of many of the planet's largest information technology companies, Progent can save you the cost of creating and managing the systems needed for world-class environmental control, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that upgrades and service packs stay updated, protection and performance is continually monitored, and systems and data files are regularly archived and available for full and prompt recovery. Find out additional information about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting for the entirety of a small or midsize company's servers in a setting that not only provides the highest level of dependability and scalability but that is also convenient for customers to migrate to a different support firm or to move internally if your business situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that permit small businesses with multi-vendor networks to save significantly on the expense of hardware, infrastructure support, and IT management while achieving enterprise-class dependability and an unprecedented degree of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed service, can support the mixed- OS and non- standardized networks typical of small businesses, and retains control of the software in the customer's hands so that migrating to a different virtual host is quick, reliable, and inexpensive. This avoids ending up a captive to a single hosting service while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert online consulting to help companies of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that combine on-premises resources as well as cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's value-priced ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's ability to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity programs used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex array of network technologies including firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance experts offer a company-wide perspective on system security and can help with complex security programs like SIEM solutions to help companies meet business standards and government regulations for network information security and reporting.
The scope and depth of Progent's engineering team offer a powerful set of benefits to organizations trying to increase the productivity of their IT network within a realistic budget. These advantages include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional experience, in the trenches of IT support, executing a broad variety of technical projects for a large mix of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This means that you get not just expert technical help, but also a support engineer with field-tested approaches for solving actual IT problems quickly.
Find out additional information about Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to charge for online service and on-site help per minute. As a result, you are billed just for delivered services. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no registration charge and asks no monthly commitment for support services provided during normal working hours. Many support organizations demand large minimum payments or bill in increments of a quarter hour or longer. Progent's small pricing granularity eliminates king-size invoices for quick repairs. An additional benefit of granular invoicing is that you are not inclined to permit less critical problems to fester until they become major problems.
Read more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation sent by every consultant to each customer. The practice of documenting and organizing service records allows more efficient service and eliminates a variety of common problems such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent faces little competition. Small companies who work with freelance service providers or who employ internal support personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and productive.
Learn more details concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Hollywood, Florida business wants to contact Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Fast Remote Technical Help
For fast remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).