Expert Online Service for Hollywood, Florida Computer Networks from Microsoft Certified Engineers
Small businesses have traditionally been ignored by large network service organizations. Some small companies allow themselves to become overly reliant on freelance engineers or small support firms who lack the bandwidth or comprehensive skill sets to respond promptly or effectively to network emergencies. Still other small businesses resort to giant support providers that employ technicians trained to provide by-the-numbers solutions to common issues but who are missing the background and versatility to deal with the diversity of configurations and lack of standardization typical of small company information systems.
Progent's time-tested approach to delivering low-cost and effective technical support to small companies has made Progent among the premier Microsoft-certified IT consulting firms in the country. Progent has provided remote support to companies in every state in the country (See Progent's client testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing services to supplement the subject matter expertise of your internal IT service group. Co-sourcing can save money and minimize technical risks for major projects such as software development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or software migrations and upgrades.
Progent can also provide the services of accredited consultants to assist your business to plan and implement a sensible cloud computing strategy.
Core Technologies Serviced by Progent's Consultants for Companies in Hollywood, Florida
Progent's national group of world-class experts provides assistance for virtually all aspects of network technology deployed by businesses of all sizes. Practice areas supported by Progent in Hollywood include:
Service Delivery Alternatives for Hollywood, Florida Businesses
Progent has a variety of options for providing small companies with affordable computer services for technical support, consulting, and IT management outsourcing. Progent's paradigm for providing network support is based on the Help Desk operational structure common to big IT groups. Progent's Contact Center Service Model promotes fast response, comprehensive activity documentation, dependable follow-up, and strict cost control for a range of IT support delivery options that include remote repairs, onsite help, and top-tier consulting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and scheduled online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified support professionals can help customers to troubleshoot and repair network issues without the cost or delay of in-person service visits. The background of Progent's network engineers allows them to resolve most network problems quickly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for new customers to accommodate urgent network problems and Progent charges by the minute with no startup charges or time minimums, so you pay only for the help you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn more details about Progent's remote computer support services.
- Onsite Support
Progent provides onsite computer assistance for registered clients in major metropolitan areas in the United States. Progent's onsite support personnel can operate in conjunction with Progent's remote support engineers to give small and midsize businesses the ideal combination: hands-on support professionals when you require them as well as the on-line expertise of Progent's worldwide staff of network consultants, security specialists, and business software programmers. The response time for on-site service calls is usually under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Find out more details concerning how to register for Progent's in-person computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues. for more information, refer to Online Help Desk Services.
- Consulting Expertise
Progent provides small and midsize businesses budget-friendly availability of world-class IT professionals who can provide help with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, company-wide network security engineering, high availability network consulting, virtualization solutions, plus configuration, programming and training for business programs including financials, ERP, management reporting, CRM, and office productivity software. Progent can help with one-shot projects such as site relocations and massive system upgrades, extended initiatives like business reporting application programming and customization, database application programming and administration services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and system management, or emergency response like disaster recovery and virus cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting services for all of a small organization's production servers in a setting that not only provides the top level of availability and expandability but that is also easy for customers to transfer to a different service provider or to move internally when your business situation warrants it. Progent's Private Cloud hosting service is based on proven virtualization technologies that permit businesses with multi-vendor environments to save significantly on the costs of hardware, system maintenance, and network administration while achieving world-class dependability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed solution, can handle the multi- OS and non- standardized networks common with smaller companies, and keeps ownership of the software in the customer's possession so that moving to a new virtual host is quick, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent can provide advanced online consulting support to help organizations of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine local IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 integration with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's value-priced ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the complete malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with legal and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, reconfigure and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security vendors to deliver web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so that any looming problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Hollywood, Florida Businesses
Progent's size, breadth of information technology skill, and familiarity with corporate IT support enable small and midsize businesses to sidestep the problems associated with over reliance on small support firms or independent consultants.
Working with Progent's Experts allows your company to:
- Avoid Excessive Dependence on Individual Support Consultants
For network services, small companies often rely heavily on independent consultants. Although freelance service engineers have lower expenses than more substantial IT service firms and can afford to bill nominally smaller rates, individuals are often spread too thin to respond rapidly to critical network problems. If a freelance consultant is occupied with another client, ill, on travelling, or in training, the lack of backup personnel may force your company to wait for help during an emergency. As your small business expands, system unavailability or problems with line-of-business programs become more expensive. The money you thought you were conserving on an independent consultant can be eaten up quickly because of lower productivity. Also, when independent engineers confront unfamiliar problems, the lack of a large engineering team to rely on for advice requires them to train with the meter running while your organization ends up footing the bill for their ongoing education.
- Gain Access to Certified Professionals in Advanced IT Issues
Many small support firms or independent engineers who concentrate on small company network consulting may excel at delivering connect-the-dots fixes but don't have the seasoning to deal cost-effectively with complex IT environments that have mixed platforms, multiple offices, Voice over IP systems, remote workers, interconnected accounting and analytical software, data-driven web sites, and custom business software. Progent's experience with global companies and Progent's large staff of experts can be valuable to your small business because big-company networks are by nature complicated, support issues demand thorough knowledge in numerous technical areas, and reaching a high degree of stability, reliability, and security requires enterprise-tested processes.
- Create a Firm Basis for Seamless Growth
Small companies typically begin with an IT system cobbled together on a shoestring budget. Without a strong basis, a series of improvised repairs commonly get piled on top of a marginal structure. As a business grows, stability and expandability issues can obstruct the productivity of the business. Such environments require proper assessment, smart business analysis, and broad-based expertise to migrate to a network environment that will act as the solid basis to handle current business needs and ease future growth.
- Team with Solution Finders, Not Product Resellers
Small businesses need direction and education to navigate through an ever more complicated maze of IT alternatives available for enabling growth and enhancing efficiency. Businesses do not need an IT consultant or service organization that attempts to promote a product. Progent avoids conflicts of interest by not selling hardware and software. Progent offers services exclusively. This allows Progent to match consulting support with the genuine needs of customers. Mixing IT consulting and product selling can lead to a conflict where the recommended solution is based on a predetermined technology rather than being driven by the true needs of a client.
How to Contact Progent
In case your Hollywood, Florida business needs to get in touch with Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Fast Online Network Support
For fast remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).