Professional Online Support for Hollywood, Florida Networks from Certified Consultants
Small businesses have traditionally been ignored by major IT support organizations. Some small businesses allow themselves to grow dangerously dependent on individual engineers or small consulting organizations who don't have the bandwidth or extensive skill sets to react quickly or effectively to technical crises. Still other small companies resort to giant service firms that employ personnel trained to offer standardized fixes for common issues but who do not have the experience and versatility to deal with the variety of configurations and lack of standards that characterizes small business information networks.
Progent's proven approach to providing low-cost and effective network support to small businesses has made Progent one of the premiere Microsoft-certified network service firms in the industry. Progent has provided online support to businesses in every state in the country (refer to Progent's client testimonials).
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your internal network service staff. This can cut costs and minimize technical risks for major IT initiatives like software design and development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also offer access to certified experts to assist your business to plan and execute a sensible cloud computing strategy.
Key Practice Areas Supported by Progent for Companies in Hollywood, Florida
Progent's national team of world-class support professionals provides assistance for virtually all aspects of information technology deployed by businesses of any size. Areas served by Progent in Hollywood include:
Service Delivery Options for Hollywood, Florida Businesses
Progent has a variety of options for providing small businesses with cost-effective IT services for troubleshooting, system architecture, hosting services, and IT administration. Progent's model for providing IT support is built on the Call Center structure common to larger IT support groups. Progent's Helpdesk Service Mechanism ensures fast support, thorough activity records, reliable follow-up, and tight expense control for a range of IT service delivery alternatives that include remote repairs, in-person help, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support professionals can help customers to analyze and repair network issues without the cost or time loss of in-person service calls. The experience of Progent's IT consultants makes it possible to resolve the majority of network problems quickly. For complex issues, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-accessible registration process for new clients to address urgent situations and Progent bills by the minute with no sign-up fees or minimums, so you pay only for the support you get. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out additional details concerning Progent's online computer support services.
- On-site Service
Progent offers onsite computer assistance for registered customers in larger cities in the United States. Progent's onsite support technicians can work in conjunction with Progent's remote support experts to deliver small and midsize businesses the ideal combination: onsite service technicians when you need them as well as the on-line expertise of Progent's worldwide team of network consultants, security specialists, and business software programmers. The response time for in-person service calls is usually less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Learn more details about how to register for Progent's onsite computer support services.
- Help Desk
Progent's Help Desk Services are intended for small and midsize companies who require fast and reliable support from a professional Help Desk with effective telephone support, remote troubleshooting capability, and enough technical depth for all needed problem escalation. Because small and midsize businesses typically are constrained by limited information technology budgets and can provide little management bandwidth for handling IT support tasks, Progent's Help Desk Services can be the most efficient option to make sure that small business information networks are always productive. Read more details about Progent's Help Desk Call Center outsourcing services.
- Consulting Services
Progent provides small and midsize businesses affordable access to enterprise-class IT professionals who can provide help with critical technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, network security consulting, non-stop network design, virtualization solutions, plus configuration, customization and support for small business programs including accounting, ERP, business analytics, sales automation, and office productivity packages. Progent can provide assistance with short-term projects including office relocations and massive software migrations, longer term projects like business analytics software development and customization, database application programming and administration support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and network management, or emergency services such as disaster recovery and malware cleanup.
- Application Hosting
Progent can host key applications like Exchange Server and Microsoft SQL to provide small businesses with higher levels of reliability, security, and performance than is possible with the class of internal data center that is practical for most small and midsize companies. Since Progent utilizes the same data centers that support the equipment of many of the world's biggest information technology organizations, Progent can eliminate the cost of building and managing the infrastructure needed for world-class cooling, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and service packs stay updated, protection and efficiency is continually tracked, and systems are regularly archived and available for full and prompt recovery. Learn additional information concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for the entirety of a small organization's servers in a setting that not only provides the highest level of availability and expandability but that is also convenient for clients to transfer to another support firm or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting is based on mature virtual server technologies that allow companies with mixed networks to save dramatically on the expense of hardware, infrastructure support, and network management while getting enterprise-class dependability and an unprecedented degree of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed package, can handle the mixed- platform and loosely standardized environments typical of small businesses, and keeps control of the software licenses in the client's possession so that migrating to a different virtualized system is quick, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting service while still offering all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent offers expert remote consulting to help organizations of any size connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that combine local resources as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of critical data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, optimize and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security vendors to deliver web-based management and world-class protection for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Hollywood, Florida Small Businesses
Progent's staff size, breadth and depth of technical skill, and familiarity with corporate network consulting enable small and midsize companies to sidestep the pitfalls related to over reliance on thinly staffed support organizations or independent engineers.
Teaming with Progent's Experts enables your company to:
- Prevent Excessive Dependence on Freelance Consultants
For network services, small businesses sometimes depend heavily on freelance consultants. Though individual support providers have lower overhead than larger IT service organizations and can typically charge apparently lower fees, they are frequently spread too thin to respond rapidly to critical situations. If an independent consultant is occupied with different customer, ill, on vacation, or in training, the absence of replacement personnel may force your business to go without assistance in case of an emergency. As your company grows, system unavailability or problems with critical programs get more expensive. The money you thought you were conserving on an independent consultant can evaporate fast because of lower output. In addition, when freelance consultants encounter new technologies, the unavailability of a large engineering group to count on for assistance forces them to learn in place while your business winds up footing the costs for their continuing training.
- Have Access to Certified Professionals in Advanced Network Solutions
Many small service firms or freelance consultants focused on small business IT support are capable of delivering routine fixes but lack the experience to work cost-effectively with complex IT environments that have a variety of platforms, many offices, VoIP systems, mobile workers, integrated financial and operational applications, data-driven web sites, and specialized business software. Progent's experience with worldwide enterprises and Progent's extensive group of experts can be valuable to your company because enterprise networks are inherently complicated, support issues demand in-depth knowledge in many technical areas, and reaching a high degree of stability, availability, and protection requires enterprise-tested best practices.
- Create a Solid Foundation for Seamless Growth
Small companies typically begin with a network implemented on a tight budget. Without a carefully designed basis, a sequence of ad hoc fixes often get piled on top of a weak structure. As a company grows, reliability and scalability issues can hinder the success of the organization. These environments need thorough evaluation, intelligent strategic analysis, and in-depth experience to upgrade to a network environment that will act as the solid foundation to meet critical business needs and ease downstream expansion.
- Partner with Solution Providers, Not Product Vendors
Smaller companies need guidance and insight to navigate through an increasingly complex maze of IT alternatives available for accelerating growth and improving efficiency. They do not need an IT engineer or service organization that tries to sell them products. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides consulting and services only. This allows Progent to match consulting services with the real interests of customers. Mixing network consulting and product selling can lead to a situation where the recommended solution is built around a preselected vendor instead of being driven by the true needs of a client.
How to Contact Progent
In case your Hollywood, Florida business needs to get in touch with Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Immediate Remote Network Assistance
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).