Expert Remote Troubleshooting for Hollywood, Florida Small Business Computers from Certified Engineers
Small companies have typically been underserved by large IT service firms. Many small businesses permit themselves to grow dangerously reliant on freelance consultants or small consulting firms who lack the size or comprehensive knowledge to respond promptly or efficiently to technical crises. Still other small businesses turn to mass-market service firms staffed with personnel able to offer standardized solutions to common problems but who do not have the background and versatility to deal with the diversity of configurations and absence of standardization typical of small business information systems.

Progent's proven methodology for delivering low-cost and successful technical service to small businesses has made Progent among the top Microsoft-certified network service organizations in the industry. Progent has provided remote help to companies in every state in the country (refer to Progent's customer testimonials).

For larger companies, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your internal network support personnel. This can reduce expenses and minimize technical risks for big IT initiatives like software programming, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations.

Progent can also offer access to certified consultants to assist your business to plan and execute your cloud computing strategy.

Core Products and Technologies Serviced by Progent for Office Networks in Hollywood, Florida
Progent offers the support of certified experts for all facets of network technology found in small organizations. Products and technologies serviced by Progent include:

Service Delivery Options Available for Hollywood, Florida Businesses
Progent has a selection of options for providing small and midsize companies with affordable IT services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's paradigm for delivering IT support is built on the Help Desk Call Center operational structure familiar to big IT support organizations. Progent's Contact Center Service Model promotes fast support, comprehensive activity records, consistent follow-through, and strict expense monitoring for a range of network support delivery alternatives that include remote repairs, on-premises help, top-level consulting, plus server and application hosting.

  • Remote Service
    Progent’s Technical Response Center (TRC) offers emergency and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified service experts can help clients to troubleshoot and fix hardware and software issues without the expense or time loss of on-premises support visits. The experience of Progent's IT engineers makes it possible to handle most IT issues rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-based signup process for first-time customers to accommodate emergency network problems and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out additional details about Progent's online network troubleshooting expertise.

  • On-site Service
    Progent provides onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite support technicians can work in tandem with Progent's online service experts to deliver small companies the best of both worlds: hands-on support technicians when you require them plus the remote expertise of Progent's seasoned staff of IT engineers, security professionals, and business application developers. The wait time for in-person service calls is typically less than one business day. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Find out more details about why to register for Progent's in-person network support services.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, see Online Help Desk Services for Small Businesses.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable access to enterprise-class consultants who can deliver help with vital technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network security engineering, non-stop network consulting, virtualization solutions, plus configuration, customization and training for business applications such as accounting, operations, reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects including site relocations and major system upgrades, longer term projects like management analytics software development and customization, database application programming and DBA services, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency services such as data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for critical applications such as Microsoft Exchange Server and SQL Server to provide small and midsize companies with higher levels of availability, security, and performance than is possible with the class of internal data center that is realistically affordable for most small and midsize businesses. Since Progent uses the same data centers that support the equipment of many of the world's largest information technology companies, Progent can save you the expense of building and maintaining the systems needed for world-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and revisions remain current, security and performance is continually tracked, and systems are regularly backed up and available for full and prompt restoration. Learn additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize organization's production servers in a setting that not only delivers the top degree of availability and expandability but that is also convenient for clients to transfer to another service provider or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that allow businesses with mixed environments to benefit dramatically on the expense of hardware, system support, and network administration while getting world-class reliability and an unprecedented level of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed package, can handle the mixed- platform and non- standardized networks typical of small companies, and retains control of the licenses in the client's hands so that migrating to a new virtualized system is fast, safe, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced remote consulting support to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to automate the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security companies to provide web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with data security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup environment that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Hollywood, Florida Businesses
Progent's size, breadth and depth of technical expertise, and familiarity with enterprise network support enable small businesses to avoid the pitfalls associated with excessive dependence on thinly staffed service organizations or individual engineers.

Teaming with Progent's Experts enables your small business to:

  • Avoid Over Dependence on Freelance Support Consultants
    For IT services, smaller companies sometimes depend excessively on independent consultants. Although freelance support engineers have lower expenses than more substantial support organizations and can afford to charge nominally lower fees, they are often stretched to far to react rapidly to critical problems. If a freelance engineer is busy with another client, ill, on vacation, or in class, the lack of replacement personnel may force your business to wait for assistance in case of an emergency. As your small business grows, network downtime or difficulties with critical applications become more costly. The money you believed you were conserving on an independent consultant can evaporate fast because of lower output. Also, when freelance engineers encounter unfamiliar technologies, the unavailability of a large consulting group to depend on for advice forces them to train on the job while your organization winds up footing the bill for their continuing education.

  • Gain Access to Experts in Advanced Information Technology Solutions
    Many smaller support firms or freelance engineers specializing in small business network consulting may excel at providing connect-the-dots fixes but don't have the background to deal cost-effectively with complex IT environments with a variety of operating systems, multiple offices, VoIP systems, mobile workforces, integrated accounting and analytical software, eCommerce, and specialized business software. Progent's experience with worldwide enterprises and Progent's large group of experts can be valuable to your small business because big-company networks are by nature complex, support issues require thorough understanding of in many technical areas, and achieving a high level of stability, reliability, and protection requires enterprise-proven processes.

  • Create a Firm Foundation for Growth
    Small companies typically begin with an IT system cobbled together on a tight budget. Lacking a strong architecture, a series of improvised fixes commonly get piled on top of a marginal structure. As a business evolves, reliability and expandability problems can obstruct the success of the business. These environments need proper assessment, intelligent strategic analysis, and broad-based expertise to migrate to an IT environment that can act as the reliable foundation to meet current business needs and ease future expansion.

  • Partner with Solution Providers, Not Product Vendors
    Smaller companies require guidance and insight to navigate through an ever more complicated maze of technology options available for enabling growth and improving efficiency. They do not need an IT engineer or support firm that attempts to sell them products. Progent avoids conflicted motives by not selling hardware and software. Progent provides services exclusively. This allows Progent to align technical support services with the real needs of clients. Combining IT support and product reselling can result in a situation where the recommended solution is based on a predetermined technology instead of being driven by the true needs of a client.

How to Contact Progent
In case your Hollywood, Florida company needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Assistance
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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