Hollywood, FL Remote Support from World-class Computer Troubleshooting Experts
Progent's computer support services can provide your Hollywood, FL company low cost and reliable support from Microsoft and Cisco certified consulting engineers. By providing network consulting help when you require it, offering specialized knowledge for vital applications, delivering value-added services such as automated server monitoring, and charging only for support you receive, Progent offers your Hollywood, Florida business an affordable solution for maximizing the profitability of small business information systems. If you have a local system, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises network, Progent is the intelligent way for businesses and local governments to create and manage a reliable and safe IT network and to have quick access to the seasoned help typically available only to enterprises who are able to support a large internal information technology organization.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house IT support team. This can save money and minimize technical risks for major projects such as software programming, disaster recovery preparedness, security audits, office consolidations, or software migrations and upgrades.
Progent can also provide the services of certified consultants to help your company to design and implement your cloud computing strategy.
Key Technical Areas Serviced by Progent for Office Networks in Hollywood, Florida
Progent provides the services of accredited consultants for all facets of network technology deployed in small companies and local governments. Products and technologies serviced by Progent include:
Support Delivery Options for Hollywood, Florida Companies
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, and network administration. Progent's model for delivering IT support services is based on the Call Center operational structure familiar to larger IT groups. Progent's Contact Center Service Mechanism ensures fast support, thorough service records, consistent follow-up, and tight expense monitoring across an array of IT service delivery options that include online repairs, on-premises support, and top-level consulting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified service professionals can help clients to troubleshoot and repair hardware and software problems without the cost or time loss of travel for onsite support calls. The experience of Progent's network engineers makes it possible to handle most network problems rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time customers to address emergency network problems and Progent bills per minute with zero startup fees or time minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Find out additional information about Progent's remote network troubleshooting services.
- Onsite Service
Progent offers onsite technical support for registered clients in larger cities in the U.S. Progent's onsite support technicians can work in tandem with Progent's remote service engineers to deliver small companies the best of both worlds: on-premises support technicians when you require them as well as the on-line help of Progent's worldwide staff of network consultants, security specialists, and business software programmers. The wait time for in-person service visits is typically less than 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details about how and why to sign up for Progent's in-person computer support services.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, see Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small businesses affordable access to enterprise-class IT professionals who can deliver assistance with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, company-wide network protection consulting, high availability it system engineering, server virtualization strategies, plus configuration, customization and support for business programs including accounting, ERP, management reporting, sales automation, and office productivity packages. Progent can provide assistance with short-term projects including office relocations and massive system migrations, extended initiatives like management reporting application programming and support, relational database software programming and DBA support, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or urgent response like data restoration and malware cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting services for all of a small or midsize organization's production servers in an environment that not only provides the highest degree of fault-tolerance and scalability but that is in addition convenient for customers to transfer to a different support firm or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting is structured around proven virtualization technologies that allow small businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, system maintenance, and IT administration while achieving enterprise-class availability and an unprecedented degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered package, can support the mixed- OS and loosely standardized environments typical of smaller businesses, and retains control of the software in the customer's hands so that moving to a different virtual host is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the economies related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced remote consulting to help businesses of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine physical resources as well as public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, applications and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your Progent consultant so all potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Hollywood, Florida Businesses
Progent's staff size, breadth and depth of technical expertise, and experience with corporate network support allow small businesses to avoid the pitfalls associated with excessive dependence on thinly staffed service firms or freelance consultants.
Teaming with Progent enables your small business to:
- Prevent Excessive Reliance on Freelance Consultants
For network support, smaller businesses sometimes depend heavily on individual consultants. Although freelance service providers have lower overhead than larger IT service firms and can afford to charge nominally smaller rates, they are sometimes too overworked to react quickly to urgent network problems. If an independent consultant is occupied with another client, ill, on travelling, or in training, the absence of replacement staff may require your business to go without help during a crisis. As your company expands, network unavailability or difficulties with line-of-business applications become more expensive. The money you believed you were saving on an independent consultant can evaporate fast due to lower output. Also, when independent engineers confront unfamiliar problems, the unavailability of a big engineering group to depend on for advice requires them to learn in place while your organization ends up footing the bill for their ongoing education.
- Gain Access to Expertise in Sophisticated Information Technology Solutions
Many smaller support firms or independent engineers specializing in small company network consulting are capable of delivering routine fixes but don't have the background to work efficiently with complicated network environments with mixed operating systems, numerous locations, Voice over IP systems, mobile workforces, integrated financial and analytical applications, data-driven web sites, and custom business software. Progent's experience with global companies and Progent's large staff of specialists can be valuable to your business because enterprise networks are by nature complicated, support issues demand in-depth knowledge in many technical areas, and achieving an acceptable degree of robustness, availability, and security requires enterprise-tested processes.
- Build a Firm Foundation for Seamless Growth
Small companies typically start with an IT system implemented on a tight budget. Lacking a carefully designed basis, a series of band-aid fixes commonly get tossed on top of a marginal foundation. As a business grows, stability and scalability issues can obstruct the success of the organization. These environments need proper evaluation, smart business planning, and broad-based expertise to migrate to a network infrastructure that can provide the solid basis to meet current business requirements and ease downstream growth.
- Partner with Solution Finders, Not Resellers
Small companies require guidance and insight to work through an increasingly complex array of technology alternatives available for accelerating growth and improving productivity. Businesses do not need a network consultant or service firm that attempts to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells services and expertise exclusively. This allows Progent to align consulting support services with the real interests of customers. Combining network support and product reselling can result in a situation where the proposed solution is based on a predetermined vendor rather than being based on the actual needs of a client.
If your Hollywood, Florida company needs to contact Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Fast Online Network Assistance
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).