Hollywood, FL Online Support from World-class Network Troubleshooting Consultants
Progent's computer tech support services can deliver your Hollywood, FL business cost-effective and consistent support from Microsoft and Cisco certified network experts. By providing IT support service when you require it, offering advanced expertise for mission-critical technologies, offering unique services such as 24x7 network monitoring, and billing only for support you use, Progent gives your Hollywood, Florida company an economical solution for optimizing the productivity and profitability of small-scale business networks. If you have an onsite system, connect to cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the smart way for businesses and local governments to create and support a robust and secure information network and to benefit from quick access to the skilled support usually available only to businesses who are able to set up a large in-house IT organization.
For larger businesses, Progent offers co-sourcing and project management services to add to the technical skills of your internal IT service team. This can cut costs and minimize technical risks for big projects such as application design and development, business continuity planning and testing, security audits, merging datacenters, or software migrations and upgrades.
Progent can also provide access to accredited consultants to assist your company to plan and execute your cloud computing strategy.
Core Technologies Serviced by Progent for Businesses in Hollywood, Florida
Progent offers the support of accredited consultants for all aspects of information technology found in small companies and local governments. Products and technologies supported by Progent's consultants include:
Service Delivery Options Available for Hollywood, Florida Companies
Progent has a selection of alternatives for providing small businesses with affordable IT services for technical support, consulting, hosting, and IT administration. Progent's paradigm for providing network support services is based on the Help Desk Call Center structure familiar to larger IT groups. Progent's Help Desk Support Model ensures fast response, comprehensive service documentation, consistent follow-up, and tight expense monitoring for a range of network service delivery modes that include remote repairs, on-premises help, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and routine remote assistance for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified support professionals can help clients to troubleshoot and fix network issues without the cost or delay of in-person service calls. The background of Progent's network engineers allows them to resolve the majority of IT problems rapidly. For complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible signup procedure for new clients to accommodate urgent situations and Progent bills per minute with zero startup fees or time minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn more information concerning Progent's online computer support services.
- Onsite Support
Progent offers onsite technical support for signed-up customers in larger cities in the United States. Progent's on-site service personnel can work in conjunction with Progent's online support engineers to give small and midsize companies the best of both worlds: hands-on support technicians when you need them as well as the remote help of Progent's worldwide team of network consultants, security specialists, and business software programmers. The response time for on-site service visits is typically under one business day. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises support. Find out more about how and why to sign up for Progent's onsite network service.
- Help Desk
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. for more information, see Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small companies affordable availability of world-class IT professionals who can deliver assistance with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network protection engineering, non-stop network engineering, virtualization strategies, plus integration, customization and support for small business programs including financials, ERP and MRP, reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects including site relocations and massive system upgrades, extended projects like management reporting software programming and support, relational database software programming and DBA support, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system administration, or urgent services like disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for vital applications like Exchange Server and Microsoft SQL to provide small and midsize companies with greater degrees of dependability, protection, and performance than is possible with the type of on-site data center that is achievable for most small and midsize companies. Since Progent utilizes the same data centers that host the gear of many of the planet's biggest IT companies, Progent can save you the investment in building and managing the systems required for world-class cooling, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that patches and service packs stay updated, protection and performance is constantly tracked, and systems and data files are consistently archived and available for complete and prompt recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize organization's production servers in an environment that not only delivers the top degree of dependability and extensibility but that is in addition easy for clients to transfer to a different service firm or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting is based on proven virtual server technologies that allow companies with mixed environments to benefit dramatically on the expense of hardware, infrastructure support, and network management while achieving enterprise-class reliability and an unprecedented degree of vendor independence. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed solution, can handle the mixed- platform and non- standardized networks typical of small businesses, and retains control of the software licenses in the client's hands so that moving to a new virtualized system is fast, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still providing all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers advanced online consulting support to help businesses of all sizes connect their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that utilize physical resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight family of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the entire threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with legal and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become lost or damaged due to component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security vendors to deliver web-based management and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that all potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Hollywood, Florida Businesses
Progent's staff size, breadth and depth of technical expertise, and experience with corporate network consulting enable small companies to avoid the pitfalls related to over reliance on small support organizations or independent engineers.
Working with Progent enables your business to:
- Prevent Over Reliance on Individual Consultants
For network services, smaller companies often depend excessively on freelance engineers. Although freelance support engineers carry lower overhead than larger support organizations and can afford to charge nominally smaller rates, individuals are frequently too overworked to react quickly to urgent problems. If an independent consultant is occupied with different client, ill, on vacation, or in class, the absence of backup personnel may require your company to wait for assistance in case of a crisis. The more your company expands, system downtime or difficulties with line-of-business applications get more expensive. The money you believed you were saving on an independent consultant can be eaten up fast because of lower productivity. Also, when freelance consultants encounter new technologies, the unavailability of a large consulting team to fall back on for assistance requires them to train on the job while your business ends up with the costs for their continuing training.
- Gain Access to Certified Professionals in Complex Network Solutions
Many small service firms or independent consultants specializing in small company network support are capable of providing connect-the-dots solutions but lack the seasoning to work cost-effectively with complex IT infrastructures with mixed operating systems, multiple sites, VoIP systems, mobile workers, integrated financial and operational applications, eCommerce, and specialized line-of-business software. Progent's background with global companies and Progent's large staff of specialists can be valuable to your company because enterprise networks are by nature complicated, support problems require thorough knowledge in many technical areas, and reaching an acceptable degree of stability, availability, and security requires industry-tested processes.
- Build a Firm Basis for Growth
Small companies often begin with a network implemented on a shoestring budget. Without a solid basis, a sequence of improvised repairs commonly get thrown on top of a weak foundation. As a business grows, reliability and scalability issues can undermine the productivity of the business. Such networks require thorough evaluation, smart strategic planning, and broad-based expertise to upgrade to an IT environment that can provide the solid basis to handle current business requirements and support downstream growth.
- Work with Solution Finders, Not Product Vendors
Smaller businesses require guidance and education to work through an increasingly complicated array of IT alternatives available for accelerating business growth and enhancing productivity. They do not need a network engineer or service firm that attempts to sell them a product. Progent eliminates conflicts of interest by not reselling any products. Progent provides consulting and services only. This permits Progent to match consulting support services with the genuine needs of clients. Mixing network consulting and product reselling can lead to a conflict where the recommended solution is built around a predetermined vendor instead of being driven by the actual needs of a customer.
How to Contact Progent
If your Hollywood, Florida company wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Network Assistance
For fast remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).