Hollywood, FL Remote Help from World-class Computer Network Troubleshooting Professionals
Progent's computer help services can deliver your Hollywood, FL company cost-effective and reliable support from Microsoft and Cisco certified technical experts. By delivering IT consulting help when you require it, offering specialized expertise for line-of-business technologies, delivering value-added services such as automated server monitoring, and billing only for support you use, Progent gives your Hollywood, Florida company an economical solution for maximizing the business value of small office networks. If you have a local system, connect to cloud infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the intelligent choice for organizations and local governments to build and maintain a reliable and safe IT system and to benefit from quick access to the seasoned consulting ordinarily available only to enterprises who can maintain a sizeable internal information technology staff.
For mid-size and large companies, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your in-house network service team. Co-sourcing can save money and help meet schedules for big projects such as application design and development, disaster recovery preparedness, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also offer the services of accredited experts to help your business to plan and implement your cloud strategy.
Key IT Areas Supported by Progent for Office Networks in Hollywood, Florida
Progent offers the services of accredited consultants for all facets of information technology deployed in small and midsize organizations. Technologies supported by Progent include:
Support Delivery Options Available for Hollywood, Florida Businesses
Progent has a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT administration. Progent's model for providing computer support services is based on the Help Desk operational structure familiar to larger IT groups. Progent's Help Desk Service Model promotes rapid support, comprehensive activity records, consistent follow-up, and strict cost control across a range of IT support delivery modes that include remote troubleshooting, in-person help, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center provides emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service experts can help clients to analyze and fix network issues without the expense or delay of travel for onsite support visits. The experience of Progent's IT consultants allows them to handle most IT problems rapidly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-accessible registration process for new customers to address emergency situations and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Find out additional details concerning Progent's online network troubleshooting services.
- Onsite Service
Progent provides onsite technical support for registered clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online support engineers to give small and midsize companies the optimal solution: on-premises service professionals when you require them as well as the remote expertise of Progent's worldwide team of network consultants, security specialists, and business software programmers. The wait time for in-person service calls is typically under one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more details concerning why to register for Progent's in-person network support services.
- Help Desk
Progent's Help Desk Call Center Outsourcing Services are designed for all businesses who need fast and reliable access to an online Help Desk with efficient telephone support, online repair tools, and sufficient technical strength for full escalation. Because small and midsize companies usually are constrained by tight information technology budgets and can provide scant management bandwidth for dealing with IT support, Progent's Help Desk Outsourcing Services can be the most cost-effective way to make sure that small business information networks stay productive. Learn more details concerning Progent's Help Desk Call Center outsourcing services.
- Consulting Services
Progent offers small and midsize companies budget-friendly availability of enterprise-class consultants who can provide help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, company-wide network security engineering, high availability it system engineering, server virtualization strategies, plus integration, programming and support for business programs including financials, ERP, management reporting, sales automation, and office productivity suites. Progent can help with one-shot projects such as site relocations and major software migrations, longer term projects like management reporting software development and support, relational database application development and administration services, and web design, continuing services including System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services like data restoration and virus removal.
- Application Hosting
Progent offers hosting for mission-critical applications such as Exchange Server and SQL Server in order to provide small companies with higher degrees of dependability, security, and performance than is feasible using the class of on-site data center that is practical for the majority of small and midsize companies. Because Progent utilizes the same data centers that host the gear of many of the world's largest information technology organizations, Progent can eliminate the investment in creating and managing the infrastructure required for enterprise-class cooling, electrical failover, and redundant Internet access. For managed application servers, Progent can also make sure that upgrades and revisions stay updated, protection and performance is continually tracked, and systems and data files are consistently archived and available for full and rapid restoration. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting for all of a small organization's servers in a setting that not only delivers the highest level of availability and scalability but that is also simple for customers to migrate to a different service provider or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting service is built around tested virtual server techniques that permit businesses with mixed environments to benefit significantly on the costs of hardware, system support, and network management while getting enterprise-class reliability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered service, can handle the mixed- OS and non- standardized networks common with smaller businesses, and keeps ownership of the software licenses in the customer's hands so that moving to a different virtual system is fast, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent can provide expert remote consulting to help companies of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that combine on-premises resources along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's low-cost ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to provide web-based control and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Hollywood, Florida Small Businesses
Progent's staff size, depth of information technology skill, and familiarity with enterprise IT consulting enable small companies to avoid the problems associated with excessive reliance on small service firms or individual engineers.
Working with Progent allows your business to:
- Avoid Over Reliance on Freelance Support Consultants
For network services, smaller companies sometimes depend excessively on individual consultants. Though individual service providers carry lower overhead than larger support firms and can afford to bill nominally lower fees, freelancers are frequently unable to respond rapidly to critical problems. If a freelance consultant is busy with different customer, ill, on vacation, or in training, the absence of replacement staff may require your business to wait for assistance during an emergency. As your company expands, network downtime or problems with line-of-business applications become more expensive. The dollars you thought you were conserving on an independent consultant can disappear quickly because of lower productivity. In addition, when freelance engineers encounter unfamiliar problems, the lack of a big consulting team to count on for advice forces them to learn in place while your company ends up footing the costs for their ongoing education.
- Have Access to Experts in Sophisticated Network Issues
The majority of smaller support firms or freelance engineers who concentrate on small company IT consulting are capable of delivering routine solutions but lack the experience to work efficiently with complex IT environments that have mixed operating systems, numerous offices, VoIP implementations, mobile clients, integrated accounting and analytical applications, data-driven web sites, and specialized line-of-business software. Progent's background with global companies and Progent's large staff of experts can benefit your company because big-company environments are characteristically complex, support problems demand in-depth understanding of in numerous technical areas, and achieving a high level of stability, availability, and protection calls for industry-tested best practices.
- Create a Firm Foundation for Seamless Growth
Small businesses often begin with a network implemented on a tight budget. Lacking a proper basis, a series of improvised fixes often get tossed onto of a marginal structure. As a company grows, reliability and scalability issues can hinder the productivity of the organization. Such networks require proper assessment, intelligent strategic analysis, and broad-based experience to upgrade to a network infrastructure that can act as the solid foundation to meet current business requirements and support downstream growth.
- Team with Solution Finders, Not Product Vendors
Smaller businesses require guidance and insight to work through an ever more complex maze of technology alternatives offered for accelerating business growth and enhancing productivity. Businesses do not need an IT consultant or service firm that attempts to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent provides services and expertise only. This allows Progent to align consulting support with the real needs of clients. Combining network support and product selling can lead to a conflict where the recommended solution is based on a predetermined technology instead of being based on the actual requirements of a small business.
Get in Touch with Progent
If your Hollywood, Florida business needs to contact Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Fast Remote Network Help
For immediate remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).