Consulting and Technical Support Services for BlackBerry Environments
BlackBerry SupportBlackBerry mobile PDAs were once among the most successful products for maintaining anytime-anywhere connectivity to email, scheduling, web programs, and other vital business data. Progent can provide Honolulu, Hawaii companies the services of BlackBerry-certified experts who can help companies to manage their BlackBerry deployments or transition efficiently to a more popular mobile solution.

As the complexity of small company networks has expanded, and as the demand for enterprise-class security, reliability, and recoverability has become the norm for organizations regardless of size, effective integration and maintenance of RIM BlackBerry solutions has grown more challenging. To handle issues such as security, business continuity, and synchronization of BlackBerry smartphones with diverse messaging servers and shared databases, small businesses often turn to external support professionals who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-certified engineers who can assist small organizations to design, manage, and repair BlackBerry-based environments affordably and efficiently, eliminating the requirement for an internal BlackBerry technology specialist and reducing the expense and hassle of maintaining mobile work groups. Progent's BlackBerry engineers have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This breadth of experience, combined with Progent's efficient online service delivery model, provides small companies a budget-friendly alternative for incorporating RIM BlackBerry products seamlessly into their IT network.

Progent's engineers can help your company with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your data and email infrastructure work efficiently with BlackBerry BES Server. Progent can also assist you to migrate from previous versions of BlackBerry and Microsoft software, configure easy-to-use management tools to help you monitor and support BlackBerry smartphones across your company, recommend security policies that are right for your business, develop custom wireless applications, and ensure that your network infrastructure is appropriately designed to handle your BlackBerry users. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry information is incorporated in your scheduled backup procedures so that it can be recovered quickly and safely.

Hawaiian Islands Contact Information:
Progent offers consulting services and onsite technical support throughout the Hawaiian Islands.

Onsite IT Consulting
Progent locations in Hawaiian Islands

City Address Phone Link
Honolulu 1003 Bishop Street, Suite 2700
Honolulu, HI 96813
United States
(808) 466-7069 Honolulu Network Support Services


Technical Expertise for BlackBerry Enterprise Server (BES)
RIM's advanced solution for managing large collections of BlackBerry devices is the BlackBerry BES Server. This sophisticated software enables Exchange, IBM Lotus Domino, or Groupwise users to send and receive messages that are encrypted during transit to ensure optimum security. BlackBerry Enterprise Server also simplifies a wide selection of key administrative jobs ranging from BlackBerry configuration and updates to mobile security and fault tolerance.

RIM BlackBerry Enterprise Server Integration Help

Progent's BlackBerry-certified consultants can assist you to use BlackBerry BES Server to do basic tasks such as:

  • Deploy and manage applications
  • Plan device, program, and IT policy updates
  • Upgrade BlackBerry smartphone software remotely
  • Control user configurations with BlackBerry's vast selection of IT policies

Progent's BlackBerry-certified engineers can also assist you to use BlackBerry BES Server to implement important procedures not supported by the less advanced BlackBerry Enterprise Server Express. These tasks include:

  • Configure and support BlackBerry's fault-tolerant architecture based on virtual servers
  • Deploy BlackBerry smartphones remotely
  • Establish custom management roles
  • Monitor and report on the overall health of your BlackBerry system

Progent's Online BlackBerry-certified Consulting Services is Fast and Affordable
For companies in Honolulu, Hawaii who require quick and economical access to a certified RIM BlackBerry support professional, Progent offers effective online help from a seasoned support staff who have provided IT solutions to companies in every state in the country. (Refer to Progent's customer testimonials.)

Remote support avoids travel costs and allows consultants to resolve problems rapidly, so you reduce lost productivity. Progent's BlackBerry consultants have been awarded accreditations in the entire range of BlackBerry technologies and can provide professional help in fields such as resolving synchronization issues, deploying BlackBerry Enterprise Server (BES), and designing a protected, high-availability network architecture for RIM BlackBerry users. Certifications earned and skill sets offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry ExpertsProgent's BlackBerry Certified Support Specialist can assist you to carry out common technical functions such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters, editing user accounts, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate email solution. Progent's certified service professionals can in addition assist you to resolve a broad array of issues associated with synchronization, device recognition, email consistency, web access, mobile connectivity, IM, PC software configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide online support for small business IT networks, Progent offers quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your BlackBerry support costs at a minimum and, by solving issues promptly, optimizes the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified specialist can help you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run important procedures such as troubleshooting enterprise activation problems, registering and removing BlackBerry device clients, setting activation passwords, configuring wireless software loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry consultants can also assist you to use administration tools like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and utilizing wireless LANs for enterprise activation. In addition, Progent can explain the role of IT policies in the BlackBerry Enterprise environment and assist you to select and implement sensible security configurations.

Progent's certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Exchange Server architecture for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, tracking, and troubleshooting one or multiple BlackBerry BES Servers in an email environment powered by Exchange. Progent's BlackBerry engineer offers support skills in important technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can help you to install and delete BlackBerry smartphone clients on Exchange and Microsoft Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry smartphones and user accounts, back up and support storage groups, configure permissions, install the Mobile Data System and IM, deploy push and pull access control lists, control Exchange data flow, create, edit, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a number of environments that can include Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to plan, deploy, validate, repair, and produce documentation for a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry include business and network requirements assessment, system architecture, deployment planning and implementation, performance optimization, configuration of a fault-tolerant environment, data backup and business recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical goals and to create a wireless solution that fits within your information technology budget and aligns with your business plans. Progent can clarify the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's ability to support a BlackBerry BES Server, help you to decide which management model and equipment meet your requirements, and evaluate your messaging environment topology. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices about options for software versions, server hardware and storage, network architecture, and application set up.

To maximize system protection, Progent's BlackBerry-certified expert can assist your company to select and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security specialists to perform network-wide security assessment and compliance testing and recommend improvements to account for your BlackBerry solution.

Contact Progent for Assistance from a RIM BlackBerry-Certified Specialist
In order to get in touch with Progent about engineering support for BlackBerry wireless technology, call 1-800-993-9400 or go to Contact Progent.



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