Consulting Support for BlackBerry Environments
RIM BlackBerry Consulting ServicesBlackBerry wireless PDAs were once among the most popular solutions for maintaining mobile access to messaging, calendars, web-based applications, and other critical business data. Progent offers Honolulu, Hawaii companies the services of BlackBerry-certified consultants who can assist companies to maintain their BlackBerry deployments or migrate efficiently to a current mobile platform.

As the sophistication of small business networks has expanded, and as the need for enterprise-class security, dependability, and recoverability has become the norm for businesses of all sizes, effective deployment and maintenance of BlackBerry technology has grown increasingly difficult. To address areas like data protection, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging servers and shared databases, small businesses often turn to external support professionals who offer expertise in BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-premier consultants who can assist small organizations to design, manage, and troubleshoot BlackBerry solutions affordably and effectively, doing away with the requirement for an internal BlackBerry solutions specialist and lowering the expense and stress of maintaining mobile work groups. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified network security professionals. This breadth of knowledge, coupled with Progent's proven remote service delivery capabilities, gives small companies a budget-friendly alternative for integrating RIM BlackBerry products seamlessly into their IT network.

Progent's experts can help you with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your database and email systems operate efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from older editions of BlackBerry and Microsoft software, set up easy-to-use administration utilities to enable you to monitor and support BlackBerry devices throughout your business, recommend security policies that make sense for your company, develop custom mobile software, and ensure that your IT network infrastructure is properly configured to handle your BlackBerry users. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry information is incorporated in your regular backup processes in order that it can be restored rapidly and thoroughly.

Consulting Support for BlackBerry BES Server
BlackBerry Enterprise Server simplifies management and maintenance of BlackBerry smartphones, offering a centralized solution for handling critical jobs like smartphone installation, updates, and deactivation and also providing a strong infrastructure for security and high availability. BlackBerry Enterprise Server (BES) supports seamless communication between Microsoft Exchange Server, Groupwise, or Lotus Domino email platforms and BlackBerry smartphones and supports over-the-air synchronization.

BlackBerry Enterprise Server Integration Support

BlackBerry Enterprise Server offers a variety of security capabilities starting with automatic encryption of information transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry BES Server also permits great versatility in adjusting degrees of protection to match the special needs of your network. Progent's BlackBerry certified engineers can help you to select advanced security features and enable them wirelessly. Samples of these wirelessly selectable security features include:

  • Lock down a BlackBerry smartphone
  • Wipe information from a missing or stolen smartphone
  • Lock out Bluetooth
  • Activate built-in defenses against malicious attacks

BES Server also provides versatility in determining how to prevent users from installing or running unsecure or unauthorized code. Progent can help you to select protective techniques such as:

  • List precisely what applications are permitted on the device
  • Prevent external programs from allocating non-volatile storage on the BlackBerry device
  • Determine what functions external software can use on the device
  • Limit the types of access third-party software running on the BlackBerry device can initialize
  • Block all external programs from being installed or executed on the smartphone

Professional BlackBerry Technical Services Available Online from Progent
Progent's certified RIM BlackBerry support specialists are accessible online to deliver expert assistance to companies in the Honolulu area or throughout the state of Hawaii. Progent's seasoned remote technical support experts have helped businesses solve network problems and cut IT service expenses in every state in the U.S. and established a substantial base of loyal clients. (Refer to Progent's client testimonials.)

Progent offers online help for a broad array of technologies associated with RIM BlackBerry products such as wireless synchronization, configuration with Microsoft Exchange, setting up BlackBerry Enterprise Server (BES), and improving mobile security. Important BlackBerry credentials earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsProgent's BlackBerry Certified Support Specialist can assist you to perform basic technical functions including setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up e-mail filters, changing user accounts, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to work with your corporate messaging software. Progent's certified experts can in addition help you to troubleshoot a broad array of issues associated with synchronization, device recognition, email reconciliation, web access, wireless connectivity, IM, desktop software installation, and Desktop Redirector.

As a top innovator in providing nationwide remote consulting services for small office networks, Progent offers responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your BlackBerry support costs low and, by solving problems promptly, optimizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified specialist can help you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks such as troubleshooting enterprise activation issues, registering and deleting BlackBerry smartphone users, activating passwords, implementing wireless software loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry engineers can also assist you to operate management software like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and using wireless LANs for enterprise activation. Also, Progent can explain the role of operational policies in the BlackBerry BES system and assist you to define and install sensible security options.

Progent's certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Microsoft Exchange architecture for operating smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the latest edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, managing, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system based on Exchange. Progent's BlackBerry consultant has support skills in key technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to install and remove BlackBerry device users on Microsoft Exchange and Windows Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry smartphones and user accounts, archive and manage storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, implement push and pull access control lists, manage Microsoft Exchange data flow, generate, edit, and assign WLAN and Virtual Private Network configuration sets, implement SNMP traps, and generate reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a variety of settings that can include Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent for Support from a BlackBerry-Qualified Expert
If you wish to ask Progent about technical assistance for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.