Consulting Support for BlackBerry Solutions
RIM BlackBerry SupportBlackBerry wireless smartphones were at one time one of the most popular solutions for maintaining mobile connectivity to email, scheduling, web-based applications, and other critical business data. Progent can provide Honolulu, Hawaii businesses the services of BlackBerry-certified professionals who can assist companies to manage their BlackBerry deployments or transition efficiently to a more popular mobile solution.

As the complexity of small business networks has expanded, and as the need for world-class protection, dependability, and recoverability has become the norm for organizations of all sizes, successful deployment and support of BlackBerry solutions has grown increasingly challenging. To handle areas such as security, business continuity, and synchronization of BlackBerry handhelds with diverse email servers and corporate databases, small organizations often turn to outside support firms who specialize in BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-certified engineers who can help small businesses to design, administer, and troubleshoot BlackBerry-based solutions economically and efficiently, dispensing with the need for an internal BlackBerry technology specialist and lowering the expense and hassle of maintaining wireless work groups. Progent's BlackBerry technology specialists have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security professionals. This breadth of knowledge, combined with Progent's proven online service delivery model, provides small companies a budget-friendly alternative for incorporating RIM BlackBerry products seamlessly into their business information system.

Progent's experts can assist your company with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Exchange setup so that your database and email systems work optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous versions of BlackBerry and Microsoft technology, set up easy-to-use administration utilities to help you monitor and support BlackBerry devices across your company, recommend security policies that make sense for your business, customize mobile applications, and make sure that your IT network architecture is properly designed to handle your BlackBerry users. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is included in your scheduled backup processes so that it can be restored quickly and thoroughly.

Integration Support Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies administration and support of BlackBerry smartphones, offering a single platform for handling critical tasks like smartphone installation, upgrades, and deactivation while also providing a strong infrastructure for security and high availability. BlackBerry Enterprise Server delivers transparent integration between Exchange, Novell GroupWise, or Lotus messaging platforms and BlackBerry smartphones and allows wireless synchronization.

RIM BlackBerry BES Server Troubleshooting Assistance

BlackBerry BES Server features a wealth of data protection capabilities starting with automatic encryption of information transmitted between a BlackBerry smartphone and BES Server using Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry BES Server also allows excellent versatility in adjusting levels of protection to match the special needs of your environment. Progent's BlackBerry authorized consultants can help your company to select advanced security functions and enable them wirelessly. Examples of these over-the-air configurable security settings include:

  • Lock down a device
  • Wipe information from a misplaced or stolen smartphone
  • Lock out Bluetooth
  • Enable built-in protection against malware

BlackBerry BES Server also offers flexibility in selecting ways to keep users from loading or running unsecure or unauthorized programs. Progent can assist you to choose blocking techniques like:

  • Specify precisely which programs are permitted on the device
  • Block third-party software from allocating non-volatile storage on the device
  • Select which functions external programs can use on the device
  • Restrict the types of connections external applications running on the smartphone can establish
  • Block all third-party programs from being installed or executed on the BlackBerry device

Some Ways That Progent Can Assist Your Business to Manage and Troubleshoot Your BlackBerry Solution
Progent can deliver an experienced engineer who has earned certifications from Research in Motion in all major aspects of BlackBerry technology. Progent's BlackBerry consulting services range from troubleshooting synchronization issues to designing mobile productivity solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can assist you to carry out basic technical functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters, modifying user accounts, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's certified experts can also assist you to troubleshoot a broad array of problems associated with synchronization, device recognition, messaging consistency, web access, wireless connectivity, Instant Messaging, desktop software configuration, and Desktop Redirector.

As a top innovator in delivering nationwide online support for small company IT networks, Progent offers fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your mobile technical support costs low and, by handling issues quickly, maximizes the output of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can show you how to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run important procedures such as troubleshooting enterprise activation problems, registering and deleting BlackBerry smartphone users, activating passwords, implementing over-the-air program loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also assist you to operate management software like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and using WiFi for activation. In addition, Progent can explain the role of IT policies in the BlackBerry BES system and help you to define and install appropriate security configurations.

Progent's certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Exchange Server architecture for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry-certified engineer offers expertise in important technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can assist you to add and remove BlackBerry device users on Microsoft Exchange Server and Windows Active Directory, configure, track, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, back up and manage storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, implement access control lists, manage Microsoft Exchange data flow, generate, update, and apply WLAN and VPN configurations, implement SNMP traps, and produce management reports to summarize SNMP data.

Progent's BlackBerry consultant can support your BlackBerry technology in a number of settings that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, install, validate, troubleshoot, and document a mobile wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry technology include business and network requirements analysis, solution architecture, deployment strategy and implementation, performance optimization, design of a high-availability environment, information backup and disaster recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional goals and to create a mobile wireless system that fits within your IT budget and aligns with your business plans. Progent can clarify the impact of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, assist your organization to decide which management approach and equipment match your needs, and evaluate your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make smart choices about alternatives for software versions, processors and mass storage, network topology, and application set up.

To maximize system protection, Progent's BlackBerry-certified expert can help your company to select and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-certified security specialists to perform company-wide security assessment and compliance testing and suggest enhancements to support your BlackBerry solution.

Contact Progent to Get Support from a BlackBerry-Certified Specialist
In order to contact Progent about engineering support for BlackBerry wireless solutions, call 1-800-993-9400 or go to Contact Progent.