Consulting and Technical Support for BlackBerry Solutions
BlackBerry Consulting ServicesBlackBerry mobile smartphones were once among the most popular products for maintaining mobile connectivity to email, calendars, web programs, and other critical business data. Progent offers Honolulu, Hawaii companies support from BlackBerry-premier experts who can help companies to maintain existing BlackBerry environments or migrate efficiently to a modern mobile solution.

As the sophistication of small company IT technology has expanded, and as the need for enterprise-class protection, dependability, and recoverability has become the norm for organizations of any size, successful deployment and maintenance of BlackBerry solutions has become more difficult. To address issues like data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse email systems and corporate databases, small businesses often resort to external consulting firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-certified consultants who can assist small organizations to plan, administer, and troubleshoot BlackBerry-based environments affordably and efficiently, dispensing with the necessity for an in-house BlackBerry solutions expert and reducing the expense and stress of supporting wireless work groups. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security specialists. This range of experience, combined with Progent's efficient online support model, gives small businesses a budget-friendly alternative for integrating RIM BlackBerry products productively into their business information system.

Progent's experts can assist you with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your database and email infrastructure operate optimally with BlackBerry BES Server. Progent can also show you how to migrate from previous editions of BlackBerry and Microsoft technology, set up streamlined administration utilities to help you track and control BlackBerry devices throughout your company, define security policies that are right for your company, customize mobile applications, and make sure that your IT network infrastructure is appropriately designed to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup procedures so that it can be restored quickly and thoroughly.

Consulting Expertise for BlackBerry Enterprise Server (BES)
RIM's high-end solution for administering big groups of BlackBerry smartphones is the BlackBerry Enterprise Server. This sophisticated software enables Microsoft Exchange Server, Lotus Domino, or Groupwise users to send and receive messages that stay encrypted during wireless transit to ensure maximum security. BlackBerry BES Server also streamlines a wide selection of vital management jobs ranging from smartphone setup and updates to wireless security and high availability.

RIM BlackBerry Enterprise Server Troubleshooting Assistance

Progent's BlackBerry-certified engineers can assist you to use BlackBerry BES Server to perform basic tasks such as:

  • Deploy and manage applications
  • Schedule smartphone, program, and IT policy updates
  • Upgrade BlackBerry smartphone software remotely
  • Manage user settings with BES Server's vast library of IT policies

Progent's BlackBerry-premier engineers can also help your company to use BES Server to perform important procedures not available with the entry-level BlackBerry BES Server Express. These procedures include:

  • Install and manage BlackBerry's high-availability infrastructure using VMware
  • Install BlackBerry smartphones remotely
  • Establish specialized management roles
  • Automatically track and analyze the integrity of your solution

How Progent Can Help You to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver a seasoned BlackBerry support who has been awarded certifications from RIM in all key facets of BlackBerry integration. Progent's BlackBerry support services range from resolving synchronization issues to architecting mobile productivity solutions based on BlackBerry Enterprise Server. These RIM BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsA Progent BlackBerry Certified Support Specialist can assist you to perform basic technical functions such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters and auto-signature, changing user profiles, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to work with your company messaging solution. Progent's seasoned service professionals can in addition help your company to troubleshoot a wide range of problems concerning synchronization, handset recognition, email reconciliation, web access, mobile connections, Instant Messaging, PC application installation, and Desktop Redirector.

As a top innovator in delivering countrywide remote technical assistance for small business IT networks, Progent can provide fast and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your wireless support expenses low and, by resolving problems promptly, optimizes the output of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can assist you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform critical procedures including resolving enterprise activation issues, registering and removing BlackBerry device users, activating passwords, configuring wireless program installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also show you how to use management software like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and utilizing WiFi for activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise system and help your company to define and implement appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Microsoft Exchange architecture for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system powered by Microsoft Exchange. Progent's BlackBerry-certified engineer has support skills in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can help you to install and remove BlackBerry device clients on Exchange and Windows Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry devices and user accounts, back up and maintain storage groups, apply permissions, install the Mobile Data System and IM, install access control lists, manage Exchange data flow, create, update, and assign wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a variety of settings such as Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

Contact Progent for Assistance from a BlackBerry-Certified Expert
To get in touch with Progent about engineering expertise for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.