Consulting Support Services for BlackBerry Solutions
RIM BlackBerry Consulting ServicesBlackBerry wireless PDAs were at one time one of the most successful products for maintaining mobile access to email, scheduling, web-based applications, and other vital business data. Progent can provide Honolulu, Hawaii businesses support from BlackBerry-certified consultants who can assist businesses to manage their BlackBerry deployments or transition efficiently to a more popular mobile platform.

As the sophistication of small business IT technology has increased, and as the need for enterprise-class protection, reliability, and disaster recovery has become the norm for companies of all sizes, effective deployment and maintenance of RIM BlackBerry technology has grown increasingly challenging. To handle issues such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email servers and corporate databases, small businesses frequently turn to outside consulting professionals who offer expertise in RIM BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-certified engineers who can help small businesses to plan, administer, and repair BlackBerry-based environments economically and efficiently, doing away with the necessity for an internal BlackBerry technology expert and lowering the expense and stress of maintaining wireless work groups. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This breadth of experience, combined with Progent's efficient remote service delivery model, provides small companies an economical solution for integrating BlackBerry products seamlessly into their business information network.

Progent's engineers can assist your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your database and messaging infrastructure work optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from older editions of BlackBerry and Microsoft software, configure streamlined administration utilities so you can track and support BlackBerry smartphones throughout your business, recommend security policies that make sense for your business, customize mobile software, and make sure that your IT network infrastructure is properly configured to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your scheduled backup procedures so that it can be restored quickly and thoroughly.

Consulting and Technical Expertise for BlackBerry Enterprise Server
BlackBerry BES Server simplifies administration and maintenance of RIM BlackBerry devices, offering a single solution for controlling critical jobs like device installation, updates, and deactivation and providing a strong infrastructure for data protection and high availability. BlackBerry Enterprise Server (BES) supports transparent integration between Exchange Server, Novell GroupWise, or Lotus Domino email servers and BlackBerry handsets and allows remote synchronization.

BlackBerry BES Server Troubleshooting Support

BES Server features a wealth of security capabilities beginning with advanced encryption of messages transmitted between a BlackBerry wireless handset and BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also permits great versatility in selecting levels of protection to match the specific requirements of your mobile environment. Progent's BlackBerry authorized engineers can assist your company to select advanced security features and activate them remotely. Samples of these over-the-air configurable security features include:

  • Lock down a BlackBerry device
  • Erase information from a lost or stolen BlackBerry device
  • Disable Bluetooth functionality
  • Enable built-in protection against malicious attacks

BlackBerry Enterprise Server also offers flexibility in selecting ways to keep mobile users from loading or executing unsecure or unauthorized software. Progent can help you to select protective processes such as:

  • List exactly which programs are permitted on the device
  • Prevent third-party applications from using persistent memory on the BlackBerry smartphone
  • Select what functions external software can access on the smartphone
  • Limit the kinds of connections third-party applications running on the BlackBerry smartphone can initialize
  • Block all external programs from being loaded or run on the device

Progent's Online BlackBerry-certified Support is Fast and Economical
For businesses in Honolulu, Hawaii who need quick and affordable help from a qualified RIM BlackBerry support expert, Progent delivers effective online assistance from a seasoned support staff who have provided IT solutions to organizations in each state in the country. (See Progent's customer testimonials.)

Online consulting services eliminates travel expense and enables specialists to fix problems quickly, allowing you to minimize lost productivity. Progent's RIM BlackBerry specialists have earned certifications in the entire range of BlackBerry technologies and offer expert support in fields including resolving synchronization problems, deploying BlackBerry Enterprise Server, and designing a protected, fault-tolerant network infrastructure for BlackBerry users. Certifications held and skill sets offered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsProgent's BlackBerry Certified Support Specialist can assist your business to carry out basic support functions including setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters and auto-signature, editing user accounts, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate email solution. Progent's seasoned service professionals can also help you to troubleshoot a wide array of problems concerning synchronization, device recognition, messaging consistency, web access, mobile connectivity, Instant Messaging, workstation application installation, and BlackBerry Desktop Redirector.

As a leader in providing nationwide online technical assistance for small office IT networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your wireless technical support costs low and, by resolving issues quickly, maximizes the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the skills required to install and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can help you to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform important procedures such as troubleshooting enterprise activation problems, adding and removing BlackBerry device clients, setting activation passwords, implementing wireless software installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery processes.

Progent's BlackBerry-certified engineers can also help you to use management software such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can help you understand the role of IT policies in the BlackBerry Enterprise environment and assist you to select and install sensible security configurations.

Progent's Microsoft-certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Microsoft Exchange Server architecture for working in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for deploying, managing, tracking, and troubleshooting one or multiple BlackBerry BES Servers in an email system powered by Exchange. Progent's BlackBerry consultant has support skills in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can help you to add and remove BlackBerry smartphone clients on Exchange Server and Microsoft Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry handhelds and user accounts, archive and maintain storage groups, configure permissions, set up the MDS and IM, deploy push and pull access control lists, manage Exchange Server data flow, create, update, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a variety of environments that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent for Help from a RIM BlackBerry-Certified Consultant
To contact Progent about consulting expertise for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.