In addition to providing rapid access to high-level IT professionals and subject matter experts (SBEs) to assist Honolulu, Hawaii organizations to resolve discrete technical issues or longer-term projects, Progent offers short-term staffing to deliver more generalized assistance such as desktop help, IT management, and Help Desk call center services. On-demand staffing makes it possible for organizations to respond to anticipated or unplanned peaks in the need for network personnel, which may be caused by situations such as mergers and acquisitions, data center moves, technology migration, paradigm shifts like work-from-home, disaster response, busy seasons, or new compliance requirements. Short-term staffing can also cover gaps left by the absence of full-time IT personnel due to scheduled vacations, illness, resignation, or other reasons.
Benefits of Progent's Temporary Staff Augmentation Program
Progent's temporary supplemental staffing services offer organizations the flexibility to react to increases in requirements for IT services without dealing with the costs and hassle that come with reviewing and recruiting appropriate IT help and without the burden of increasing your full-time staff size.
Important features of Progent's short-term supplemental staffing services include:
Progent's Shared Help Desk Call Center Service
- Rapid access to reliable network pros
- Easy initiation, cessation, and re-engagement of services
- Transparent extension of your in-house network support staff
- Comprehensive reporting of services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved promptly
- Strong relationship with a top-level, full-spectrum source for IT expertise
Progent's co-managed Help Desk Call Center program is a specialized on-going staff augmentation option that allows IT organizations to divide the responsibilities of Help Desk support seamlessly between their in-house IT staff and Progent's extensive pool of IT support specialists. Acting as a seamless supplement of your full-time Help Desk, Progent's co-managed Help Desk Call Center program is a collaborative service solution powered by the industry's leading group professional services tool for managing, service calls, ticketing, assigning responsibility, tracking responses, and generating documentation.
Why Choose Progent?
Progent has 20 years of background delivering remote and onsite IT services for businesses across the United States. Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including CISSP, CISA, and CRISC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Honolulu, Hawaii Companies
Progent's nationwide roster of certified engineers can deliver Honolulu, Hawaii companies a broad array of remote technical guidance and debugging services. Practice areas offered under Progent's reseller program for IT service providers include:
Contact Progent for Short-Term IT Staffing for Honolulu, Hawaii Companies
To learn more details about Progent's short-term staff augmentation services for Honolulu, Hawaii organizations, call 800-993-9400 or visit Contact Progent.