Besides offering rapid access to guidance from high-level IT consultants and subject matter experts (SMEs) to assist Honolulu, Hawaii businesses with specific IT issues or longer-term initiatives, Progent offers short-term staff augmentation to deliver more broadly defined assistance such as desktop support, IT management, and Call Center services. Temporary staffing can help organizations to deal with planned or unexpected peaks in demand for IT personnel, which may be caused by scenarios like company mergers, site relocation, platform upgrades, business process changes like work-from-home, disaster recovery, seasonal variations, or new compliance requirements. Temporary supplemental staffing can also fill gaps left by the loss of full-time staff members because of vacations, illness, resignation, or other reasons.

Advantages of Progent's Temporary Staffing Program
Progent's short-term supplemental staffing services offer businesses the ability to react to increases in demand for IT services without dealing with the costs and hassle that come with identifying and recruiting appropriate IT personnel and without the risk of increasing your in-house head count.

Important features of Progent's temporary staffing services include:

  • Rapid availability of seasoned IT professionals
  • Simple engagement, termination, and resumption of services
  • Seamless extension of your full-time IT team
  • Full reporting of all services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved fast
  • Close relationship with a top-level, full-spectrum resource for network expertise
Progent's Co-managed Help Desk Service
Progent's shared Help Desk service is a specialized flexible staff expansion option that enables IT organizations to divide the responsibilities of Call Center support seamlessly between their in-house IT staff and Progent's nationwide team of IT support experts. Working as a seamless extension of your full-time Call Center, Progent's co-managed Help Desk program is a collaborative service alternative powered by the industry's leading group professional services (PSA) tool for streamlining, service calls, ticketing, assigning responsibility, monitoring responses, and producing documentation.

Why Choose Progent?
Progent has 20 years of background delivering online and onsite network expertise for businesses throughout the United States. Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP, CISM, and GIAC. Find out more about Progent's technology certifications.

Progent's Areas of Expertise for Honolulu, Hawaii Organizations
Progent's veteran roster of certified engineers can deliver Honolulu, Hawaii businesses a wide array of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for IT service organizations include:

Contact Progent for Temporary Staff Augmentation for Honolulu, Hawaii Organizations
To find out more about Progent's short-term supplemental staffing services for Honolulu, Hawaii businesses, call 800-993-9400 or visit Contact Progent.