In addition to providing fast access to guidance from high-level network professionals and subject matter experts (SBEs) to assist Honolulu, Hawaii businesses with specific IT problems or longer-term initiatives, Progent can provide short-term staffing to deal with more broadly defined services like PC support, IT administration, and Help Desk call center response. Short-term staffing makes it possible for organizations to respond to expected or surprise surges in the need for IT personnel, which may be caused by situations such as mergers and acquisitions, data center relocation, platform migration, business process changes like work-from-home, disaster response, busy seasons, or regulatory mandates. Short-term IT staff augmentation can also fill voids left by the loss of full-time IT personnel because of vacations, health issues, termination, etc.
Advantages of Progent's Temporary IT Staffing Program
Progent's short-term supplemental staffing services give businesses the flexibility to react to surges in demand for network personnel without dealing with the costs and hassle that come with identifying and recruiting appropriate technical help and without the risk of increasing your permanent head count.
Key aspects of Progent's short-term supplemental staffing services include:
Progent's Shared Help Desk Program
- Fast access to seasoned network professionals
- Simple initiation, cessation, and re-engagement of services
- Seamless augmentation of your full-time IT staff
- Full documentation of services performed
- Available escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved fast
- Close relationship with a top-level, full-service source for IT expertise
Progent's co-managed Call Center program is a specialized flexible staff expansion option that enables IT organizations to share the work of Help Desk Call Center support transparently between their internal network staff and Progent's extensive pool of IT support specialists. Acting as a seamless supplement of your full-time Call Center, Progent's co-managed Help Desk service is a collaborative support solution powered by the industry's leading group PSA tool for managing, service calls, ticketing, assigning responsibility, monitoring progress, and generating documentation.
Why Choose Progent?
Progent has two decades of background providing online and on-premises network services for businesses throughout the U.S. Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Honolulu, Hawaii Businesses
Progent's seasoned roster of certified consultants and technical experts offers Honolulu, Hawaii companies a wide array of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for IT service firms include:
Contact Progent for Short-Term Staffing Services for Honolulu, Hawaii Businesses
To learn more details about Progent's temporary supplemental staffing services for Honolulu, Hawaii companies, call 800-993-9400 or visit Contact Progent.