Ransomware : Your Crippling Information Technology Catastrophe
Ransomware  Remediation ProfessionalsRansomware has become a too-frequent cyber pandemic that represents an enterprise-level danger for organizations vulnerable to an assault. Versions of ransomware such as CryptoLocker, WannaCry, Bad Rabbit, SamSam and MongoLock cryptoworms have been circulating for many years and still cause harm. Newer strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Egregor, as well as more as yet unnamed newcomers, not only encrypt on-line data files but also infect any available system backup. Information synchronized to the cloud can also be rendered useless. In a poorly designed environment, this can make automated restore operations hopeless and basically sets the network back to square one.

Recovering programs and information after a crypto-ransomware event becomes a race against the clock as the targeted business struggles to contain and clear the virus and to resume mission-critical activity. Because crypto-ransomware requires time to replicate, attacks are frequently launched during nights and weekends, when penetrations tend to take more time to notice. This compounds the difficulty of quickly mobilizing and orchestrating a knowledgeable mitigation team.

Progent makes available a range of services for protecting Honolulu organizations from ransomware attacks. These include staff education to become familiar with and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's behavior-based threat defense to discover and quarantine zero-day malware assaults. Progent also offers the services of experienced ransomware recovery professionals with the talent and perseverance to restore a breached network as quickly as possible.

Progent's Crypto-Ransomware Restoration Services
Subsequent to a ransomware penetration, paying the ransom in cryptocurrency does not provide any assurance that cyber hackers will return the codes to decrypt any of your information. Kaspersky Labs determined that 17% of crypto-ransomware victims never restored their information even after having sent off the ransom, resulting in additional losses. The risk is also costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is well above the usual crypto-ransomware demands, which ZDNET determined to be in the range of $13,000 for small businesses. The other path is to re-install the key components of your Information Technology environment. Without the availability of full system backups, this calls for a wide range of IT skills, professional team management, and the willingness to work continuously until the task is complete.

For twenty years, Progent has provided professional IT services for businesses throughout the US and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes professionals who have earned top certifications in leading technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity engineers have earned internationally-renowned certifications including CISA, CISSP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has experience with financial systems and ERP software solutions. This breadth of experience gives Progent the skills to rapidly identify critical systems and re-organize the remaining parts of your computer network system following a ransomware attack and configure them into an operational system.

Progent's ransomware team of experts deploys top notch project management systems to orchestrate the sophisticated restoration process. Progent knows the urgency of acting quickly and in concert with a customer's management and Information Technology team members to prioritize tasks and to get key applications back on line as fast as possible.

Client Case Study: A Successful Ransomware Virus Response
A small business escalated to Progent after their network system was penetrated by the Ryuk ransomware. Ryuk is thought to have been deployed by North Korean government sponsored criminal gangs, possibly using algorithms exposed from the United States National Security Agency. Ryuk goes after specific businesses with limited room for operational disruption and is among the most profitable versions of ransomware viruses. High publicized organizations include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a small manufacturing business based in the Chicago metro area and has about 500 workers. The Ryuk intrusion had frozen all business operations and manufacturing capabilities. The majority of the client's information backups had been on-line at the start of the intrusion and were encrypted. The client considered paying the ransom (more than two hundred thousand dollars) and wishfully thinking for good luck, but in the end brought in Progent.


"I can't tell you enough in regards to the help Progent provided us during the most critical time of (our) businesses survival. We most likely would have paid the cybercriminals except for the confidence the Progent team afforded us. That you were able to get our e-mail and essential applications back online quicker than 1 week was earth shattering. Each consultant I worked with or e-mailed at Progent was totally committed on getting us restored and was working 24/7 on our behalf."

Progent worked hand in hand the customer to quickly assess and prioritize the most important applications that had to be addressed in order to continue business operations:

  • Active Directory
  • Email
  • Financials/MRP
To start, Progent followed Anti-virus penetration response industry best practices by isolating and clearing up compromised systems. Progent then began the steps of recovering Windows Active Directory, the key technology of enterprise environments built upon Microsoft Windows Server technology. Exchange email will not work without Active Directory, and the client's accounting and MRP software leveraged Microsoft SQL, which requires Windows AD for authentication to the databases.

In less than two days, Progent was able to re-build Windows Active Directory to its pre-virus state. Progent then helped perform reinstallations and storage recovery on essential applications. All Microsoft Exchange Server ties and attributes were usable, which accelerated the restore of Exchange. Progent was able to locate local OST data files (Outlook Email Offline Folder Files) on user workstations and laptops to recover mail data. A not too old off-line backup of the client's accounting/MRP software made them able to return these required programs back servicing users. Although major work was left to recover totally from the Ryuk event, core systems were recovered rapidly:


"For the most part, the production line operation was never shut down and we produced all customer deliverables."

Over the next month important milestones in the recovery process were made in close cooperation between Progent consultants and the client:

  • Internal web sites were returned to operation without losing any information.
  • The MailStore Server with over four million archived messages was brought on-line and available for users.
  • CRM/Orders/Invoices/AP/Accounts Receivables/Inventory Control functions were 100% functional.
  • A new Palo Alto 850 security appliance was set up and programmed.
  • Ninety percent of the user workstations were fully operational.

"So much of what was accomplished in the initial days is nearly entirely a haze for me, but I will not soon forget the urgency all of your team accomplished to help get our company back. I've been working together with Progent for at least 10 years, maybe more, and each time Progent has impressed me and delivered. This time was a stunning achievement."

Conclusion
A possible business extinction catastrophe was averted due to dedicated professionals, a broad spectrum of subject matter expertise, and tight teamwork. Although in analyzing the event afterwards the ransomware penetration described here would have been disabled with modern cyber security systems and ISO/IEC 27001 best practices, user and IT administrator education, and well designed incident response procedures for backup and keeping systems up to date with security patches, the reality is that state-sponsored hackers from Russia, North Korea and elsewhere are tireless and are an ongoing threat. If you do fall victim to a crypto-ransomware incursion, feel confident that Progent's team of professionals has proven experience in ransomware virus blocking, remediation, and file restoration.


"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were contributing), I'm grateful for letting me get some sleep after we made it past the initial fire. Everyone did an amazing effort, and if any of your guys is visiting the Chicago area, dinner is my treat!"

Download the Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this case study, please click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting Services in Honolulu
For ransomware recovery expertise in the Honolulu area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Progent offers nationwide remote help and consulting services for companies who operate Apple Mac networks or whose IT systems include a combination of macOS and Mac OS X with Microsoft technology. Progent's consultants can provide Apple macOS and Mac OS X clients a variety of IT services such as desktop assistance, upgrading to the most recent edition of Mac OS X from legacy versions of macOS and Mac OS X, plus help with macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with iPhone and iPad support, or migrating to iCloud services. Remote technical support offers optimum leverage for your IT budget by preserving user efficiency and shortening the time charged for network repair services. Sophisticated remote access tools and experienced technicians and consultants combine to enable Progent to handle most network problems without squandering time and expense by going to your site. In the vast majority of cases your IT problems can be dealt with over the phone or through a combination of telephone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISA and CISM premier security professionals to help you with the toughest system problems.

  • Network Management Outsourcing Professionals ProSight Remote Managed IT Services Consultancy
  • NodeZero Certified Cybersecurity Penetration Testing Compliance Auditor Top Quality NodeZero Cybersecurity Pen Testing Audit
  • Offsite Employees Video Conferencing Information Technology Consulting Work from Home Conferencing Integration Services
  • On-site Support Hornetsecurity Altaro VM Backup and VMware Altaro VM Backup Live Backup Support and Help

  • Best Linux RedHat Remote Specialists
    Linux RedHat Remote Consultant

    Progent provides national remote technical support and consulting services for companies that operate environments based on versions of Linux or whose information systems include a mix of Linux platforms/Linux and Microsoft technology. Online network consulting provides maximum leverage for your IT dollar by extending client efficiency and shortening the hours billed for computer repair services. Sophisticated remote access tools and experienced service specialists and engineers allow Progent to solve most IT problems without squandering time and money by traveling to your location. In the vast majority of cases your IT issues can be remediated over the phone or through a mix of phone help and remote access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISSP premier security professionals to help with the most difficult system problems.

  • On-site Technical Support Microsoft Dynamics CRM Microsoft Dynamics CRM Network Consulting

  • Immediate Cisco ASA Firepower Remote Consulting
    ASA Firepower Support and Integration

    Progent's Cisco-certified CCIE network engineers can help you to maintain your current PIX 500 or Cisco ASA 5500 security appliances or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, deploy, optimize, administer and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services

  • Honolulu, Waikiki Honolulu Sodinokibi Ransomware Recovery
  • Online Help Microsoft 365 Gmail migration MCSE Expert Certified Microsoft 365 Exchange migration Remote Support Services
  • Online Office Word Training Integration Consulting IT Solution Providers Online Windows Desktop Training

  • Specialists Windows and Solaris
    UNIX with Windows Technology Consulting Services

    If you are producing UNIX-based applications on a network that includes MS Windows-based servers, PCs, and office applications, Progent offers comprehensive information technology outsourcing that allows you to concentrate on your field of high-value know-how without the continual hassle of maintaining your business network. By using automated network monitoring and by providing remote and in-person support when your company needs it, Progent offers an economical way for managing an information network that provides excellent reliability, protection, and efficiency. Progent's developer support offerings include comprehensive it outsourcing, virtual infrastructure, online and on-premises support and troubleshooting, 24x7 monitoring services, and Helpdesk services.

  • Online Technical Support Operations Manager System Center MOM Consulting
  • Open Now Wi-Fi RF Coverage Maps IT Services Online Wireless Site Survey Technical Support Services
  • Palo Alto Networks User-ID Testing 24 Hour Palo Alto Networks PA-Series Firewalls Security Organization

  • Small Business Server 2008 Network Consultant
    Expert Microsoft Certified Small Business Server 2011 Computer Consulting

    Microsoft Small Business Server (SBS) is a low-cost collection of essential servers that offers the basis for a feature-rich but easy-to-manage IT network. The integration requirements of the Microsoft .NET functions included with Microsoft Small Business Server calls for an IT consultant with hands-on background and extensive knowledge in planning and implementing cohesive end-to-end business technology systems. Progent's Microsoft-certified experts have broad experience with the technologies built into SBS 2011 and SBS 2008. This expertise assures you success in installing, administering, and servicing IT environments based on the SBS line of servers and programs.

  • Phobos ransomware recovery Specialist Award Winning Professional Ryuk ransomware protection and recovery
  • Photoshop CS5 Train Apple Final Cut Pro Class
  • Private Cloud Integration Consult Consulting ProSight Virtual Machine Hosting
  • ProSight ESP Endpoint Protection Services IT Services Citrix XenServer Security Integration
  • ProSight Network Infrastructure Monitoring IT Services ProSight Remote Network Infrastructure Troubleshooting IT Consultants
  • ProSight Remote Monitoring and Reporting Network Consultants ProSight Automatic Patch Management Specialist
  • ProSight Remote Monitoring and Reporting Remote Consulting Desktop Monitoring and Reporting Network Engineer

  • Consultants Infor SyteLine CloudSuite CPQ
    Consultant Services Infor SyteLine CloudSuite Account Receivable

    Infor CloudSuite Industrial, previously branded SyteLine, is an ERP solution that incorporates over a quarter century of background helping manufacturing, distribution and service companies to manage complicated supply chains and streamline critical processes in order to get products to market quickly and adhere to customer commitments consistently. Progent can provide the skills of an ERP consultant with more than two decades of background with the Infor CloudSuite Industrial/SyteLine product family. Progent offers online or onsite services that can range from occasional guidance to comprehensive solution planning and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, customization, CPQ, web site integration, troubleshooting, ETL, Microsoft 365 integration, disaster recovery planning, and database administration.

  • Professional Shared Computer Support Help Desk Call Desk Sharing Technical Support Services
  • Professionals Lync Server 2013 and Exchange UM Server MCSE Expert Certified Lync Server 2013 topology Consultancy
  • Professionals Nephilim ransomware recovery 24-Hour Hermes ransomware recovery Engineer
  • Programmer Microsoft Azure migration 24 Hour Microsoft Azure Storage Development Firms
  • Ransomware Rebuild Honolulu Hawaii Honolulu, Waikiki NotPetya Ransomware Hot Line
  • Ransomware Recovery Preparedness Check Consult Ransomware Recovery Preparedness Check Consultant
  • Honolulu Egregor Crypto-Ransomware Mitigation Honolulu Downtown
  • Remote Desktop Connection for Apple Mac Online Technical Support Windows Applications on macOS Outsourcing
  • SCCM Device Management Consulting Services Largest SCCM Software Inventory Technical Support Services
  • SCOM 2012 Application Monitoring IT Services 24-7 Technology Consulting Services SCOM 2012 Management Packs
  • SMS Server Upgrade Specialists Remote Support Microsoft SMS
  • SSL management Professionals ProSight network asset documentation management Consultancy
  • SentinelOne Singularity XDR Consultants SentinelOne Endpoint Protection Technology Professional
  • Services Skype for Business and Android Skype for Business and Call Analytics Specialist
  • SharePoint Network Engineer Honolulu Downtown SharePoint 2010 Online Help Honolulu
  • Shared Help Desk Remote Consulting Setup and Support Virtual Service Desk

  • Cloud Backup Security and Compliance Consulting Services
    ProSight DPS ECHO Backup and Recovery Services Specialist

    ProSight Data Protection Services ECHO from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables fast recovery of critical data, apps and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's disaster recovery specialists can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when needed, can assist you to recover your business-critical information.

  • Skype for Business and SharePoint Consulting Services Microsoft Skype for Business Consulting Services

  • Check Point NGFW Firewalls Technology Consulting
    24-7 Security Auditor Check Point 3000 Firewalls

    Progent's Check Point Software consultants can show you how to select and deploy Check Point Software Firewall software and hardware powered by Check Point's security platform to provide an economical and efficient security solution for your corporate network. Progent can also show you how to configure other Check Point products such as ZoneAlarm and Check Point UTM-1 firewalls with security solutions from other vendors and provide a central stop for on-going network support, administration, education, and design services.

  • Small Business Computer Specialists Small Office Outsourcing
  • Small Business IT Consulting Company UNIX Online UNIX Online Maintenance
  • Small Business WAP561 Specialist Small Business WAP371 Consultant Services
  • Small Company Specialist Small Company Consulting Services
  • Small Office IT Consulting Microsoft Expert Tech Outsourcing Small Office
  • Supplemental Helpdesk Outsourcing Shared Service Desk Support Outsourcing
  • Support Consultants FreeBSD Services Solaris
  • Support Microsoft Exchange Server 2016 Upgrade Planning Microsoft Exchange 2016 Migration Planning Online Troubleshooting
  • Honolulu Locky Ransomware System-Restore Honolulu Hawaii, America
  • Support Services MSP360 SQL Backup Support and Integration MSP360 B2 Backup Storage
  • Support Services Spam Filtering EMail Virus System Consultants
  • Technical Support BlackBerry BES RIM BlackBerry Exchange Network Engineer

  • Amazon Marketplace Web Service integration Contract Programming Firm
    Design Firm Amazon Marketplace Web Service

    Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales functions such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales processes, merchants can broaden their market, reduce their cost of sales, accelerate reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and speed up your return on investment.

  • Technical Support Dynamics 365 NAV Dynamics NAV Consultant
  • Telepresence Technical Consultant Cisco VoIP Phones and Unified Communications Network Consultants
  • Top Network Consultants 9800 Series wireless controller 24x7 802.11ax wireless controller Technology Consulting
  • Top Quality Supplemental Call Center Professional Call Desk Sharing Online Support Services
  • Top iPhone and SharePoint integration Online Support Services Remote Support Services iPhone Wi-Fi
  • Ubuntu Linux Consultants Consultants Suse Linux
  • Urgent Computer Consulting Job Openings San Francisco Airport SFO Microsoft MCDBA Consultant Full-Time Job San Francisco Bay Area

  • 24-7 Forefront TMG IT Consultant
    Forefront Threat Management Gateway Consulting

    Microsoft Forefront Threat Management Gateway is based on the powerful security capabilities of Microsoft Internet Security and Acceleration Server 2006 and offers a easily managed web gateway that delivers a one-server platform for a variety of security features such as an application layer and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, application proxy, Virtual Private Network management, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides advanced web security logging and reporting capabilities, allows customized reports generated by SQL Server, works with Active Directory to simplify authentication, and can be deployed as a virtual machine to lower costs and improve availability. Progent's Microsoft engineers can assist you to plan and execute pilot and production deployments; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, Active Directory, SQL Server, Microsoft Exchange Server, and SharePoint; install Microsoft Forefront TMG 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and provide continuing support and troubleshooting. Progent can also help your organization to migrate economically to Microsoft Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.

  • Urgent MS SQL Information systems Security Outsourcing Microsoft T-SQL Programmer
  • Virtual Office Microsoft Certified Careers Multi-site Data Centers Consultant Jobs Available
  • VoIP Information Technology Consulting 24/7 Onsite Technical Support Microsoft IM Infrastructure
  • Wi-Fi RF Spectrum Analysis for Wi-Fi Computer Consultants Specialists Wi-Fi Site Survey
  • Windows 2000 Professional Windows Server 2000 Upgrade

  • Small Office Network Engineers
    Integration Services Small Office

    Progent provide organizations of any size world-class network online or onsite consulting for networks powered by Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier IT consulting experts also offer security expertise for businesses ranging from the small office to the global enterprise.

  • Work at Home Employees Honolulu Consulting Services - Data Protection Systems Consulting Oahu, Hawaii Teleworkers Consulting Experts near Honolulu - Backup/Restore Technology Assistance Oahu, Hawaii
  • Work from Home Employees Honolulu Consulting and Support Services - Help Desk Call Center Solutions Expertise Honolulu, Waikiki Work at Home Employees Guidance near me in Honolulu - Help Desk Call Center Outsourcing Consulting
  • Honolulu Locky Crypto-Ransomware Business-Recovery Honolulu Hawaii
  • Work from Home Employees Honolulu Guidance - VoIP Technology Consulting and Support Services Honolulu Downtown Honolulu, Waikiki Work at Home Employees Honolulu Consulting and Support Services - VoIP Systems Consulting
  • macOS Remote Specialist macOS Online Troubleshooting Consultant
  • ransomware removal and file restore Consult Specialists ransomware virus recovery
  • Honolulu Avaddon Crypto-Ransomware Restoration Honolulu Downtown
  • scom 2016 Linux monitoring Outsourcing scom 2016 hybrid cloud monitoring Consulting Services
  • wireless VoIP phone integration On-site Technical Support Support and Setup Wi-Fi VoIP phone integration

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