Honolulu Remote Workforce Solutions Consulting Company
System Planning, Configuration, Management and Help Desk Consulting
Expanding your at-home workforce may have a significant effect on IT infrastructure, security/compliance, and company culture. Progent has two decades of experience helping small and mid-size businesses to design, configure, administer, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Honolulu organization to pick the appropriate technologies and adhere to best practices in building and maintaining a secure virtual ecosystem for teleworkers that facilitates collaboration and delivers maximum business value. Progent offers services ranging from on demand expertise for helping you over occasional technical bottlenecks to full project management to help you carry out business-critical tasks.
Progent can assist Honolulu, Hawaii businesses to with any aspect of building a high-performing work-from-home environment by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk services, cybersecurity, data protection solutions, and streamlined management.
Network Infrastructure for a Remote Workforce
Setting up the physical and software infrastructure needed for an at-home work environment can be particularly challenging if you must accommodate a combination of personal equipment such as desktop computers and laptops, routers, and Wi-Fi APs from various vendors and with a variety of OS software and firmware levels. Progent's background delivering remote help for both legacy and current IT products in remote office venues allows you to make efficient use of your existing network infrastructure and offers ready access to top-tire consultants for implement essential upgrades. Support services offered by Progent to assist you to create a high-functioning work-at-home ecosystem include:
- Virtual Private Network (VPN) connectivity allows you to establish a safe tunnel for authorized at-home employees to access IT resources located at your corporate datacenter or in the cloud. Progent can help you to deploy and maintain VPN connections between your teleworkers and your key IT resources by providing online VPN integration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco ASA Firewall consultants can assist your remote workers to utilize Cisco's popular AnyConnect software for safe VPN tunneling for a broad selection of devices such as Windows, Mac, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) platforms allow a telecommuter to see and use a remote computer's desktop. This technology provides IT managers significant control over the digital environment of telecommuters and ensures them a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
- Routers attach at-home computer networks to the Internet and typically support VPN tunnels, local Wi-Fi networks, and firewall services. Progent offers top-tier remote consulting for configuring routers from a range of vendors. See router configuration services from Cisco-certified consultants.
- Home Wireless networks, often shared by an entire household and visitors, are frequently used by at-home employees to connect to their Internet router for work. This can create performance and security problems. Progent can help you to mitigate these problems by delivering services like Aironet integration consulting, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti wireless AP integration assistance.
- Internet connectivity solutions impact the performance and reliability of connections between telecommuters and the company network. Business-critical processes might demand backup Internet access in case the primary connection fails. Progent offers expertise for identifying ISPs, picking appropriate service packages, and setting up high-availability Internet access. Refer to Internet access solutions.
VoIP Solutions for an At-Home Workforce
Extending the corporate phone environment to accommodate teleworkers is vital to supporting an effective work-at-home solution. A broad range of cloud-centric digital PBX platforms are used by small and mid-size businesses to support teleworkers. Many enterprises rely on Cisco's modern or legacy platforms for VoIP management. Progent can assist organizations of all sizes to design or maintain a telecommuter IP voice environment that delivers the flexibility, convenience and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice consultants offer advanced support to help businesses optimize their current Cisco VoIP environments to support a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end IP telephony capabilities to devices like IP phones, media processing platforms, Voice over IP gateways, and multimedia apps deployed across the network. CUCM manages other mixed media services such as unified messaging, voice/video conferencing, and team interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, see CUCM expertise.
- Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by CUCM. Progent can assist you to maintain your current CallManager environment or migrate efficiently to Cisco's modern IP telephony products. To find out about Progent's expertise for Cisco CallManager and Cisco's other early IP voice platforms, visit Cisco CallManager consulting services.
- Cisco IP Gateways provide integration with public telephony networks and with users working beyond the corporate firewall such as at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
- Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your wide area network architecture to work with these solutions and provide on-demand configuration and troubleshooting expertise.
Video Conferencing for an At-Home Workforce
A broad range of voice/video conferencing products from leading vendors enable online discussions, video conferencing, chat, and screen/content sharing for both local workers and telecommuters. Many organizations use multiple conferencing products to meet the needs of their different partners and customers. Progent can help your organization to maintain your current conferencing environment and enhance the experience of your remote workforce.
- Skype for Business is Microsoft's popular communications platform that enables real-time presence, instant messaging, voice and video conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified consultants who can assist your company to configure and manage Skype for Business clients to support your at-home employees. To learn more about Progent's consulting expertise for Skype for Business, visit Skype for Business consulting experts.
- FaceTime is Apple's group video calling app for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Current editions of FaceTime allow as many as 32 concurrent users for video calls. To learn more about Progent's consulting services for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing granular content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for future reference and training. To learn more about Progent's consulting services for Cisco Webex as well as for other IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and content with features that include voice/video conferencing, persistent chat, plus file sharing. To learn more about Progent's consulting services for Microsoft Teams as well as for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting services for these products and help you to tune your network infrastructure to host them.
Microsoft Collaboration Platforms for Teleworkers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office suites, offering a powerful environment of applications that deliver a consistent user interface for exchanging information across multiple sites and on a broad selection of endpoint devices. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange Server since their initial releases and can assist your company to tune these critical collaboration products to maximize the effectiveness of your at-home workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to deliver real-time collaboration. Developed as a replacement for Skype for Business Online, Microsoft Teams can enable chat, video meetings with screen sharing, calling, cloud voicemail, group email, as well as file and application sharing. Teams is tightly integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly branded Azure Active Directory) for supporting its complete range of capabilities. For additional information about Progent's support services for Microsoft Teams and Teams Premium, see solution design and deployment expertise for Microsoft Teams and Teams Premium.
SharePoint utilizes web sites to facilitate collaboration and information delivery by providing policy-driven access to content, business processes, and utilities for looking through company-wide information silos. SharePoint permits you to build secure portals that permits at-home workforce to view and edit aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social sites, and Web Parts (Widgets). For information about Progent's SharePoint support services, visit SharePoint configuration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange expertise, go to deployment consulting services for Microsoft Exchange.
OneDrive is Microsoft�s collaborative cloud file hosting and synchronization service, comparable to GoogleDrive. At-home users can save files to the OneDrive service, and colleagues anywhere can share them safely via a web browser. Provided with Microsoft 365, OneDrive allows home workers to jointly author files. Revisions created offline are automatically synced when you reconnect to the Internet. To find out about Progent's expertise for OneDrive, see Onedrive configuration consulting.
Cloud Integration Services for Telecommuters
Progent offers fast and affordable remote assistance for enabling businesses to create, manage and optimize integrated hybrid network models that incorporate physical data centers, telecommuters, branch offices, plus public cloud services. Progent offers top-tier consultant for all types of public cloud service such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help remote workers fix problems with public cloud access, identity, and cybersecurity.
Azure is a leading family of public cloud software and services that allows you to utilize infrastructure, virtual servers, and critical apps hosted on Microsoft's massive cloud. Microsoft Azure features over one hundred cloud-based services such as the ability to host Windows and Linux-powered VMs, on-demand cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can help you to deploy virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and design backup and restore systems with Azure Backup. Progent can also help you establish secure connections to Azure services for at-home workers by setting up and troubleshooting firewalls and VPN tunnels. To learn about Progent's consulting services for Azure, see Azure consulting services.
Microsoft 365, formerly branded Office 365, is Microsoft's popular family of business productivity software and cloud services offered on a subscription basis. Microsoft apps and cloud services are marketed in a variety of plans designed for customers ranging from individuals and households to major corporations. Progent offers quick and easy remote contact with consultants familiar with Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android operating systems. Progent can help your business to evaluate the various subscription bundles offered with Microsoft 365 and deploy 365 apps for your remote workers to achieve top business value. To learn about Progent's support services for Microsoft 365, refer to Microsoft 365 consulting services.
Microsoft 365 Exchange Online is among the most widely used applications in the Microsoft 365 product suite. Exchange Online provides the benefits of reduced spending for data center infrastructure, simplified management, dynamic scaling, high availability, and other benefits inherent with cloud computing. Microsoft has engineered Exchange Online to run seamlessly with on-premises deployments of Exchange, enabling customers to build hybrid networks. Progent's certified Exchange consultants are available for as-needed help to get you through tough technical roadblocks and also offer comprehensive project management services to ensure your teleworkers have convenient and safe access to your Exchange Online environment. For details Progent's expertise for Exchange Online, visit Exchange Online configuration and troubleshooting consulting.
Amazon AWS is a trailblazer in the public cloud arena and is the industry's top source of cloud-based services. Progent offers fast and affordable online access to cloud connectivity experts who can help your business to design, implement, maintain, and debug hybrid IT networks that integrate Amazon AWS cloud services with on-premises resources and with other public clouds like Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to help your company to create a high-uptime network model to make sure your employees have a productive computing environment whether they are working from your main office, a branch office, from home, or on the move. To learn about Progent's consulting services for Amazon AWS, visit Amazon AWS integration services.
Google Cloud (GCP) is a popular collection of cloud computing services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can assist you to extend your current IT resources with the Google Cloud, and Progent's database consultants can help you make your critical applications cloud ready so your telecommuters can take full advantage of Google Cloud services. Progent can help your organization to deploy virtual machines on Google Cloud Compute Engine, plan a cost-effective storage system with Google Cloud Storage, and simplify identity management for telecommuters with Google Cloud Identity services. Progent can also help your business to utilize GCP's unified management technology to administer and monitor your GCP environment. For details, refer to Google Cloud Platform integration services.
Help Desk Support for At-Home Workers
An emergency, enterprise-wide transition to a telecommuter business model, which could be driven by an epidemic or as a component of a business continuity plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk services allow businesses to outsource or augment their Call Center with Progent's online Technical Response Center team.
- Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of online technical support experts combined with enterprise-class ticketing and follow-up technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC technical support from initial help requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to track or edit their active trouble tickets, add details, and append screenshots and attachments. Technical support services are provided at a substantial discount off Progent's normal Level 1 technical support rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to deal with advanced issues. For details, see Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Call Center Augmentation Service allows you to expand your existing Support Desk staff by splitting responsibilities for Support Desk support services seamlessly between your in-house support organization and Progent's extensive roster of PC support engineers and subject matter experts. Progent's co-managed Help Desk service is based on a collaborative support model based on the number one professional services automation (PSA) tool for managing help requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. To learn how Progent's Call Center Supplementation Services can enable your business to provide world-class desktop support to your at-home employees, refer to Progent's Help Desk Call Center augmentation Services.
Cybersecurity for Telecommuters
Work-from-Home staff members commonly use their personal computing devices and often work in an unsecured physical area. This situation multiplies their vulnerability to malware threats and requires judicious configuration of firewalls, anti-malware tools, multi-factor authentication, remote monitoring, extensive user education, and the creation of policies built on best practices. Progent's veteran group of cybersecurity solutions experts can help you to plan, implement and maintain a compliant cybersecurity solution that guards critical IT assets in environments that incorporate at-home workers.
Firewalls enable you to create a network environment that can be securely utilized by local users as well as by at-home workers, mobile workers, suppliers, clients, and the public. Next-generation firewall appliances permit you to assign and control different permissions to different groups of users and to expand your IT network and adjust your security as your company evolves and as network attacks become increasingly sophisticated. Progent supports both new and legacy firewall appliances from all leading manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For details about Progent's firewall integration services, go to firewall integration and support services.
Online Endpoint Monitoring makes it possible to watch over the disparate devices used by an at-home workforce and either block or identify and mitigate modern threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is put on every secured endpoint device, watching all activity and using state-of-the-art AI technology from SentinelOne to identify new threats on arrival. When a cyberattack is discovered, ProSight ASM instantly disconnects the infected device from the corporate network to quarantine the threat. Because the ProSight Active Security Monitoring agent is autonomous, endpoint devices remain secure even when they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To find out more about ProSight ASM, go to remote endpoint monitoring for teleworkers.
Progent's Duo authentication Managed Services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you log into a protected application and enter your password you are asked to confirm your identity on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized as this added form of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You may register multiple validation devices. For more information about Duo two-factor identity validation services, visit Duo MFA two-factor authentication services for an at-home workforce.
Security Audits can assess the exposure of your information system to all classes of outside and local security attacks for an environment that includes an at-home workforce. Progent can deploy remote, automated security analysis scanning for rapidly and economically uncovering a wide variety of security gaps that can be found via the Internet. Progent's security assessment experts, which can be managed by data security experts with top certifications including CISA, ISSAP, and GIAC, can assist your business to audit your processes and policies and assess your network architecture to allow you to implement top-level security for your an at-home workforce.
Horizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that can deliver autonomous testing of your at-home connectivity solution as well as your internal and perimeter networks so you can uncover, prioritize, fix, and confirm security vulnerabilities before malicious hackers can exploit them. Progent's pentest experts can assist you to use NodeZero to perform thorough pentests of your perimeter and your internal network in order to determine your current security profile. Progent's NodeZero experts can also assist you to strengthen your network security and can assist you to plan and implement a cohesive cybersecurity strategy that simplifies management and provides maximum cyber defense for on-premises, cloud-based, remote, and perimeter IT resources. To find out more details about Progent's vulnerability assessment services powered by on NodeZero's penetration test products, see Consulting Services for NodeZero's Pentest Platform.
Download White Paper: Securing a Work-From-Home Environment
To view or download a white paper about key areas to concentrate on for securing a network that supports work-from-home staff, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection for At-Home Workers
The field of Data Protection covers backing up and recovering critical information in order to avoid data loss and minimize restoration time in case of storage system problems due to equipment breakdowns, programming glitches, human mistakes, cyber attack, or any other reason. Dependable data protection solutions can be especially challenging to design and maintain in hybrid environments that combine local data centers, cloud resources, and an at-home workforce.
- Backup/Recovery solutions for an at-home workforce must cover diverse types of user-owned endpoints. Progent offers quick remote help from consultants knowledgeable about a broad array of platforms for protection Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as notebooks, iOS and Android tablets and handhelds. Leading backup/recovery products supported by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up data distributed throughout a hybrid network, Progent can provide ProSight Data Protection Services, a backup/recovery service that uses cloud-based storage and includes fine-grained recovery and centralized management capabilities.
- Disaster Recovery/Business Continuity plans commonly anticipate scenarios that require a rapid changeover to telecommuting. Progent's senior disaster recovery preparedness consultants and business continuity planning consultants can help you to produce, document and test a DR/BC strategy that addresses the logistics of moving to an at-home workforce.
Unified Management for Telecommuters
Microsoft has rebranded and reshuffled its endpoint management products under the title Endpoint Manager, which includes Intune for cloud-based management of remote devices and Configuration Manager for managing onsite computers. Microsoft Endpoint Manager offers a unified solution for safeguarding critical information by controlling onsite, mobile, and home-based endpoint devices.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and protecting mobile devices and applications. Remote endpoint computers can be personally owned or business owned. IT administrators managing the enrolled endpoint computers of at-home workers can utilize Intune to provision and validate apps on devices, push updates and certificates, configure policies for accessing data and resources, manage passwords, establish VPN tunnels, control how home-based workers share data, establish threat protection, ensure security compliance, and erase sensitive data from lost, stolen or deactivated endpoint devices. Intune runs with Apple iOS, Google Android, Windows, and macOS/OS X devices. To learn about Microsoft Intune and how Progent can assist you to use this platform to manage the devices of your teleworkers, see Intune teleworker endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management platform that allows network administrators to keep offsite endpoint devices up to date and secure. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint administration combined with VMware's Horizon virtual application delivery platform for authorization control, app management, and setup management of endpoint computers. Workspace ONE runs with devices based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site deployment via a one-time purchase. Key capabilities of VMware Workspace ONE include rapid remote deployment of new laptops, immediate onboarding of new users, policy set up and enforcement for all categories of devices, unifies reporting and performance analytics, email encryption, and seamless integration with Microsoft apps and cloud-based products. For information about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE mobile device management consultants.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient telecommuter solution for your Honolulu, Hawaii organization, call
An index of content::
Upgrade to MDR IT Consultants
Duo Zero Trust Cybersecurity Integration Support
Progent has identified five key cybersecurity practices for companies on a tight IT budget.
Les Kent has a 35-year history of effective technology integration, business management, sales, and operations. He has shown a talent for developing elegant information technology solutions while working as a network designer, programmer, project manager, implementation expert, and problem solver for small businesses, new ventures, and major enterprises.
System Center 2016 and Office 365 Integration Computer Consultant
System Center 2016 Virtual Machine Manager Consultants
Small to mid-sized companies can now get all the advantages of Operations Manager and in addition have quick access to Progent's Microsoft and Cisco Certified network support experts. With Progent's economically priced IT service packages, small and midsize businesses can choose a simple System Center Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager 2007 to provide small company networks world-class reliability, security, and productivity.
Professional GIAC Security and Compliance Check
Network Intrusion Detection Security Contractors
GIAC (Global Information Assurance Certification) was established in 1999 to validate the knowledge of IT security professionals. GIAC accreditations are recognized by businesses and government organizations throughout the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants can provide help with any of the network security disciplines covered under GIAC accreditation such as auditing network security mechanisms, security incident handling, intrusion detection, web services security and security information and event management (SIEM) solutions.
Exchange Server 2007 Onsite Technical Support
24-Hour Microsoft Exchange Integration Support
Progent's expert consultants can help you design and implement a smooth in-place Exchange Server 2007 migration plan that avoids network downtime, reduces ongoing service requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multiple server or multi-location upgrades, Progent has the knowledge and experience to complete your move quickly and affordably. Progent's Microsoft Exchange 2007 help, troubleshooting, and consulting offerings include assistance with the configuration of third-party add-ons to Exchange 2007 Server that are in keeping with your business goals.
Emergency Private Cloud Integration Specialist
Consultant Private Cloud Solutions
Progent's ProSight Virtual Hosting service offers proven virtual server technology, a state-of-the-art data center facility, and the support expertise of Progent's Microsoft-certified consulting group to provide small and midsize businesses with a comprehensive IT outsourcing solution that improves network dependability and security, reduces management hassle, and lowers expenses. With Progent's Private Cloud Hosting, a small or midsize company can have each of its operating system platforms and critical business application servers hosted in a secure and reliable facility on a high-performance, high-availability virtual machine configured and maintained by Progent's computer service experts.
Law, Investigation and Ethics Secure
Data Loss Protection Firewall Configure
For small and midsize organizations, computer security and regulatory compliance can be excessively complex to stay ahead of yet too dangerous to ignore. The world's biggest institutions have been hacked, and the leading cloud services have on occasion been taken down. It seems like there's no place to hide. Progent makes it economical for small and midsize companies to implement vital security projects effectively by offering the advantage of billable time to the closest minute with no minimum billing for online support. You have access to a world-class information expert to provide just the help you need when you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified security experts can assist your business with any aspect of system security including security audits, virus screening and recovery, spam and email content filtering, email data loss and data leak protection, regulatory compliance reporting, and designing a comprehensive security strategy.
System Testing Consulting Services
Herakles Colocation Center Test Lab Consultant
The Progent Test and Training Lab at the QTS (formerly Herakles) Colocation Center is available for piloting mission-critical applications, creating cost-effective migration methodologies, evaluating and tuning performance, designing or verifying disaster recovery strategies, mitigating compatibility problems, and building training environments for the latest products and technologies. For Progent clients without sufficient in-house resources to configure effective test environments, Progent's Test and Training Lab cuts capital outlay and technical risk while keeping critical network initiatives on schedule.
Exchange 2007 Server Engineer
Exchange 2007 Edge Server Remote Troubleshooting
Progent's Microsoft certified support team can help you define and implement a smooth in-place Exchange Server 2007 upgrade strategy that avoids productivity downtime, reduces ongoing service demands, and makes your Exchange 2007 Server easy to administer. For complicated multiple server or multi-location upgrades, Progent has the knowledge and experience to complete your project rapidly and economically. Progent's Microsoft Exchange 2007 help, repair, and design services include assistance with the configuration of outside vendor add-ons to Microsoft Exchange 2007 Server that are in keeping with your business goals.
Management Microsoft Windows 2016
Microsoft Sharepoint Server 2010 Software Consulting
Progent's Microsoft-certified consultants can provide network support and technology consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progent's consulting professionals can help you design, deploy, maintain and administer the entire family of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Microsoft Small Business Server, Exchange Server, SharePoint, Windows Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).
Professional Dharma ransomware protection and recovery
Ransomware Recovery Network Engineer
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology from SentinelOne to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats.
iPad patch management Professional
iPhone patch management Professionals
Progent's managed services for software/firmware update management provide organizations of any size a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your servers, peripherals {like printers and scanners, network appliances such as routers and Wi-Fi APs, and Internet-of-Things devices like alarms and health monitors.
24 Hour Consultants Apple macOS and OS X
Help and Support MobileMe
Progent's consultants can provide Apple macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows environments, Microsoft Entourage and email expertise, network protection services, and one-on-one training. Progent can help clients to upgrade to macOS from Mac OS X or earlier editions of Apple OS X and Progent can offer expertise with Apple Mac application software. Progent's specialists in Apple technology can also help you with Apple iPhone support and iPad management, or migrating to iCloud. For business environments based exclusively on Mac OS X or for systems with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the difficulty of designing, integrating and supporting a network environment that is reliable, safe, efficient and able to achieve your company's objectives.
ProSight Reporting Auvik Network Managemrnt Computer Consultant
ProSight Reporting Remote Infrastructure Management Troubleshooting
ProSight Reporting is an expanding family of in-depth reporting utilities created to work with the top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
ransomware removal and file restore Consultancy
Consultants Hermes ransomware recovery
Progent's ransomware experts can assist your business to evaluate your ransomware vulnerability, monitor and guard your IT environment, assist with negotiating a settlement with a hacker, and rebuild an information system damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
Aironet 2800 Access Point Consulting
Urgent Help and Support Aironet 600 Access Point
Progent's Cisco certified Wi-Fi consultants offer economical remote and on-premises help for both legacy and modern Wave 2 Aironet Wi-Fi access points (APs) and Progent can help you to plan and maintain wireless environments that incorporate indoor and outside/ruggedized Aironet access points.
Hornetsecurity Altaro M365 SharePoint Backup Specialist
Hornetsecurity Altaro 365 Total SharePoint Backup IT Services
Progent is a certified Hornetsecurity/Altaro partner and can plan, configure, and manage a deployment of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files stored within your organization's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows endpoints.
Flexential Data Center Consultancy
Flexential Data Center Consulting Services
Progent utilizes the Flexential Tampa data center mainly to provide private cloud hosting services. Progent maintains a group of IT consultants based in the Tampa area, and Progent can also provide remote expertise from Progent's nationwide team of Microsoft-certified experts, Cisco-certified CCIE network engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware virtualization professionals, and senior disaster recovery/business continuity planning experts. Progent can also help your business to design and execute a move to the Flexential data center by providing services like designing solution configuration, recommending hardware, system setup and validation, troubleshooting, setting up remote management, and training your network support team.
Information Systems Security Architecture Professional (ISSAP) Networking Firms
Urgent CompTIA Network+ Support Firms
Progent provides clients access to consultants who have been awarded some of the IT industry's most prestigious credentials. Progent thinks that customers have the right to be sure that their computer service providers have accredited training as well as extensive practical experience so that Progent's customers can use Progent's service with trust. In many cases, vendor certifications like the Cisco Certified Internetwork Experts (CCIE) brings privileges for significantly better vendor support than is available to non-certified consultants, enabling Progent to deliver clients a better class of computer support. In addition, recognized credentials such as CISA or ISSAP for network security can aid corporate customers to show compliance with regulatory demands by using the assistance of accredited industry experts.
24x7x365 ProSight Email Guard Spam Filtering Consultant
Professional ProSight Email Content Filtering
Progent's ProSight Email Guard uses the technology of top information security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall.
MongoLock ransomware hot line Consultant
Top Rated Technology Professional NotPetya ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help your business to contain the spread of an ongoing ransomware attack. Call 800-462-8800
Largest Cisco VoIP Phones and CUBE Integration Services
7800 Series IP Phone Integration Support
Progent's Cisco IP phone and video IP phone consultants can help your business to integrate, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from legacy VoIP products to the newest media phones. Progent's consultants can also help your organization to integrate your VoIP phones and video IP phones with Unified CM, formerly known as CallManager, or with Unified Communications Manager Express (CME) to create a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified Communications Manager apps such as Unified Communications Manager IM and Presence Jabber, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent's consultants can deliver support with all aspects of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP trunking, installing ISR routers with CUBE VoIP networking support, and designing UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.
Cisco VoIP Phones and Contact Center Technical Support Services
After Hours Cisco VoIP Phones and Contact Center Remote Troubleshooting
Progent's Cisco certified network infrastructure experts offer high-level support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.
Cisco Security Network Support Service
Cisco Firewall Network Designers
Progent's CCIE-certified network infrastructure experts have extensive experience helping ISPs to design, implement, administer, optimize, and troubleshoot high-availability, extensible network environments suitable for public networks.
Signature-based Virus Protection Online Troubleshooting
ProSight ESP Endpoint Protection Services Support and Help
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware.
Avaddon ransomware protection and recovery Specialists
ransomware vulnerability review Consulting Services
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability either to block ransomware or recover quickly after a ransomware attack. Progent will work with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup/recovery environment that reduces your vulnerability to ransomware and aligns with your business needs.
Consulting Online Microsoft Office 365 Training
Small Business Computer Consulting Group Online Visio Training
Progent's webinars provide small businesses the cost savings, convenience, and versatility of online seminars and the effective training methods of experienced instructors who employ the latest collaboration software to emulate real-time, interactive classrooms. Progent can provide webinar training for key desktop applications including components of Microsoft Office such as Microsoft Excel, Word, PowerPoint, and Visio: Microsoft Dynamics business accounting and reporting products such as MS Dynamics GP (Great Plains); plus other top desktop applications such as Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Automatic Network Topology Diagrams Computer Consultants
Automatic Topology Diagrams Computer Consultants
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and debug their networking appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance problems.
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