Enlarging your remote workforce may have a significant effect on network infrastructure, security/compliance, and corporate workflows. Progent has 20 years of experience assisting SMBs to design, configure, administer, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Honolulu organization to pick the right technologies and adhere to best practices in building and maintaining a safe virtual solution for telecommuters that facilitates collaboration and returns top value. Progent can provide support services that go from on demand guidance for getting you past challenging IT roadblocks to comprehensive project management to help you carry out mission-critical initiatives.

Progent can help Honolulu, Hawaii businesses to succeed with any facet of building a high-functioning telecommuting ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, security and compliance, data protection solutions, and streamlined management.

Infrastructure for an At-Home Workforce
Setting up the network infrastructure needed to support an at-home workforce can be particularly challenging if you must accommodate a mix of worker-owned equipment such as PCs and laptops, Internet routers, and Wi-Fi appliances from different manufacturers and with a variety of OS software and firmware releases. Progent's background providing online support for both outdated as well as modern IT products in virtual office venues allows you to make efficient use of your available network infrastructure and provides you with fast access to expertise for implement essential upgrades. Services offered by Progent to assist you to implement a high-functioning work-at-home infrastructure include:

  • VPN connectivity allows you to establish a secure tunnel for authorized at-home workers to access IT resources located at your corporate data center or in a public cloud. Progent's consultants can assist your company to configure and manage VPN access between your at-home workforce and your various IT resources by providing online VPN integration support. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can help your remote workers to utilize Cisco's AnyConnect client software to provide secure VPN connections for a broad selection of devices including Microsoft Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow an at-home worker to see and interact with a remote PC's desktop. This gives IT managers significant control over the computing ecosystem of telecommuters and offers remote users a familiar experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach at-home networks to the Internet and typically support VPN connections, home wireless connectivity, and firewalls. Progent can provide expert remote consulting for integrating home routers from a range of vendors. See router integration support from Cisco-certified consultants.
  • Home Wireless networks, typically shared by families and visitors, are commonly utilized by telecommuters to connect to their router for work. This can cause throughput and cybersecurity issues. Progent can assist you to resolve these problems by delivering services that include Aironet configuration consulting, Cisco-certified Meraki wireless installation consulting, and Ubiquiti Unifi WiFi AP setup assistance.
  • Internet access solutions impact the performance and reliability of connections between at-home workers and the company network. Line-of-business applications may demand redundant Internet connections in case the primary connection fails. Progent can provide guidance for identifying service providers, selecting appropriate service bundles, and setting up fault-tolerant Internet access. Refer to Internet connectivity integration services.

VoIP Solutions for At-Home Workers
Expanding the company phone environment to accommodate remote users is vital to supporting a productive at-home workforce. A broad range of cloud-based IP voice products are used by SMBs to support teleworkers. Many larger organizations depend on Cisco's modern or older platforms for VoIP solutions. Progent can assist organizations of any size to design or maintain a remote VoIP environment that delivers the versatility, transparency and protection required for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist organizations optimize their current Cisco VoIP environments to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise IP telephony capabilities to devices such as VoIP phones, media processing products, VoIP gateways, and mixed media software used across the network. Unified Communications Manager supports other combined media services such as unified messaging, video conferencing, and team interaction networks. For details about Progent's CUCM expertise, visit Cisco Unified CM consultants.
  • Cisco CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent can assist your company to maintain your existing CallManager environment or upgrade smoothly to Cisco's modern IP telephony solutions. To find out about Progent's support services for Cisco CallManager and Cisco's other older VoIP products, refer to Cisco CallManager consulting services.
  • Cisco IP Gateways provide integration with public telephony networks and with users operating beyond the corporate firewall such as at-home workers. Progent can provide expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network architecture to support these solutions and deliver on-demand deployment and troubleshooting expertise.

Video Conferencing for an At-Home Workforce
A broad range of voice/video conferencing products from leading vendors enable online discussions, video and voice conferencing, chat, and screen/content sharing for both local workers and telecommuters. Many companies utilize multiple conferencing products to accommodate their different partners and customers. Progent can assist you to maintain your existing conferencing ecosystem and optimize the experience of your at-home employees.

  • Skype for Business is Microsoft's popular unified communications product that enables presence, IM, audio and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can assist you to deploy and maintain Skype for Business clients to support your remote workforce. To learn more about Progent's support expertise for Skype for Business, refer to Skype for Business integration experts.
  • FaceTime is Apple's multiuser video phone platform for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Current versions of FaceTime support as many as 32 simultaneous users for voice/video sessions. For details about Progent's support expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most computing devices. Offered via Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference. For details about Progent's support expertise for Cisco Webex and for other video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and content with features such as IP voice and video conferencing, threaded chat, plus data sharing. To learn more about Progent's support services for Microsoft Teams as well as for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Additional Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting services for these products and assist your business to tune your WAN architecture to run them.

Microsoft Collaboration Software for Teleworkers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, offering a powerful environment of applications that create a cohesive user interface for exchanging information across multiple sites and on a broad range of endpoint computers. Progent has delivered remote consulting services for SharePoint and Exchange Server since their first publication and can assist your company to deploy these critical collaboration products to optimize the effectiveness of your remote workers.

SharePoint Integration Consultants for At-Home WorkersSharePoint uses web sites to allow collaboration and knowledge sharing by offering policy-based delivery of data, workflow, and utilities for searching through company-wide information silos. SharePoint permits you to build secure portals that enables at-home workers to view and update aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social sites, and Web Parts. For information about Progent's SharePoint consulting expertise, refer to SharePoint integration and application development expertise.

Exchange Deployment Consultants for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, see deployment expertise for Microsoft Exchange Server.

Microsoft Onedrive Configuration Experts for Remote WorkersOneDrive is Microsoft's collaborative cloud file hosting and synchronization service, comparable to GoogleDrive. At-home users can save files to the OneDrive service, and co-workers anywhere can share them securely via a web browser. Included with Office and Microsoft 365, OneDrive allows remote employees to co-author files. Revisions created offline are uploaded when you reconnect to the Internet. For information about Progent's expertise for OneDrive, go to Microsoft Onedrive integration consulting.

Public Cloud Integration Services for Remote Workers
Progent offers advanced online support for helping organizations to build, maintain and optimize cohesive network models that combine physical data centers, telecommuters, branches, and cloud resources. Progent can provide top-tier consultant for all modes of public cloud service delivery such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help teleworkers fix problems with cloud connectivity, identity, and cybersecurity.

Microsoft Azure Integration for TelecommutersAzure is a popular platform for public cloud services that enables you to utilize IT infrastructure, servers, and critical apps hosted on Microsoft's extensive cloud. Microsoft Azure features over one hundred cloud-based services such as hosting for Windows and Linux-based virtual machines, on-demand cloud storage, messaging, application development with Visual Studio, and data backup. Progent can assist you to deploy VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity management with Azure AD, and design data backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to establish protected connections to Azure services for teleworkers by setting up and troubleshooting firewall appliances and VPN IPsec tunnels. To find out about Progent's consulting services for Microsoft Azure, refer to Azure consulting services.

Microsoft 365 Integration for TelecommutersMicrosoft 365, previously called Office 365, is Microsoft's growing suite of client productivity applications and cloud-based services offered on a subscription basis. Microsoft apps and services are provided in a selection of bundles designed for users ranging from students and households to major corporations. Progent can provide fast and easy online contact with consultants knowledgeable about Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can help your business to assess the numerous subscription bundles offered with Microsoft 365 and configure 365 applications for your at-home workers in a way that delivers top business value. To find out about Progent's consulting services for Microsoft 365, visit Microsoft 365 integration expertise.

Microsoft 365 Exchange Online Integration for Remote WorkersExchange Online is among the most widely used applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online offers the benefits of reduced spending for data center infrastructure, simplified management, on-demand scaling, high reliability, and additional benefits inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to run seamlessly with on-premises Exchange environments, allowing customers to build hybrid information systems. Progent's Exchange experts are available for occasional assistance to get you through challenging IT bottlenecks and also offer end-to-end project management services to ensure your telecommuters have convenient and safe access to your Microsoft 365 Exchange Online deployment. To learn Progent's consulting services for Microsoft 365 Exchange Online, refer to Microsoft 365 Exchange Online integration and troubleshooting expertise.

Amazon AWS Integration for TelecommutersAmazon Web Services (AWS) is a pioneer in the public cloud arena and is the industry's top source of cloud services. Progent offers rapid and affordable online access to cloud integration consultants who can assist your organization to plan, implement, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud services with local data centers and with other public clouds such as Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking consultants to help your company to build a high-availability network architecture to make sure your employees have a consistent computing environment regardless of whether they are working from your main office, a branch office, from home, or on the move. For details about Progent's consulting services for Amazon AWS, visit Amazon AWS integration support.

Google Cloud Platform Integration for TeleworkersGoogle Cloud Platform (GCP) is a leading set of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can assist your organization to extend your current IT resources with the Google Cloud, and Progent's database consultants can help you make your critical applications cloud ready so your teleworkers can benefit fully from Google Cloud Platform services. Progent can assist your organization to deploy VMs on Google Cloud Compute Engine, design a cost-effective storage solution with Google Cloud Storage services, and simplify access management for telecommuters with GCP Cloud Identity. Progent's experts can also help your organization to use GCP's unified management tools to administer and track your Google Cloud ecosystem. To learn, see Google Cloud Platform (GCP) integration support.

Help Desk Support for Teleworkers
A sudden, company-wide switchover to a from-home workforce, which could be motivated by an epidemic or as an element of a disaster recovery/business continuity preparedness plan, can overstretch even the most efficient internal Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive team of remote technical support specialists along with enterprise-class ticketing and follow-up technology to offer an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from service requests through ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to monitor or update their current tickets, add details, and append screen captures or relevant files. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support specialists to resolve advanced problems. To find out more, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Augmentation Service allows you to supplement your existing Support Desk staff by splitting responsibilities for Call Center support transparently between your in-house support staff and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's shared Call Center service is based on a collective support model based on the number one professional services automation platform for handling help requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. For information about how Progent's Support Desk Augmentation Services can enable your business to provide world-class technical support to your teleworkers, visit Progent's Call Desk supplementation Services.

Security and Compliance for At-Home Workers
Work-from-Home workers typically utilize their own computers and usually operate in an unsecured physical environment. This multiplies their vulnerability to malware threats and requires judicious deployment of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, extensive end-user education, and the creation of security policies built on leading practices. Progent's seasoned team of cybersecurity support consultants can assist you to plan, deploy and manage an effective security solution that protects vital IT assets in networks that incorporate remote workers.

Firewall Integration Services for At-Home WorkersFirewalls allow you to create a network environment that can be securely accessed by on-premises users as well as by teleworkers, mobile users, suppliers, customers, and the public. Next-generation firewall appliances permit you to configure and manage appropriate permissions to various groups of users and to scale your IT network and adjust your security profile as your business evolves and as network attacks grow increasingly complex. Progent works with both current and older security appliances from all major manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To learn more about Progent's firewall support services, visit firewall configuration and support services.

Remote Security Monitoring Services for TelecommutersRemote Endpoint Monitoring makes it easy to track the disparate devices used by an at-home workforce and either block or spot and respond to the latest threats like ransomware. With ProSight Active Security Monitoring services, a lightweight agent is installed on each protected endpoint device, monitoring all activity and using state-of-the-art behavioral threat analysis from SentinelOne to detect zero-day threats before they can spread. When an attack is discovered, ProSight ASM instantly disconnects the targeted endpoint from the corporate network to quarantine the malware. Since the ProSight ASM agent is self-contained, endpoint devices remain secure even when they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight ASM, visit remote endpoint security monitoring for at-home workers.

Two-factor Authentication (2FA) Services for At-Home WorkersProgent's Duo MFA Services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo enables single-tap identity verification with Apple iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a protected application and give your password you are requested to confirm who you are on a unit that only you have and that is accessed using a different network channel. A wide selection of devices can be utilized for this second form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register multiple verification devices. To find out more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services for teleworkers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the vulnerability of your information system to all classes of external and internal security threats for an environment that incorporates telecommuters. Progent can run online, automated security analysis software for rapidly and affordably uncovering a broad range of security weaknesses that can be surfaced over the Internet. Progent's endpoint security assessment experts, which can be provided by data security professionals with advanced certifications including CISA, ISSAP, and GIAC, can help your business to evaluate your processes and policies and assess your network architecture to allow you to implement the highest level of protection for your an at-home workforce.

NodeZero Pentetration Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero Pentest Platform is a breakthrough penetration test (pentest) product family that can deliver autonomous testing of your work-from-home connectivity solution and your internal and perimeter networks so you can expose, prioritize, fix, and confirm cybersecurity weaknesses before malicious hackers can take advantage of them. Progent can help you to use NodeZero to carry out thorough penetration tests of your network perimeter and your internal IT infrastructure so you can evaluate your present security posture. Progent can also assist you to harden your existing network security and can help you to plan and deploy a cohesive cybersecurity ecosystem that simplifies management and delivers maximum cyber defense for on-prem, cloud-based, at-home, and perimeter IT assets. To learn additional details about Progent's threat assessment services powered by on NodeZero's PEN test products, see Consulting Support for NodeZero's PEN Test Platform.

Download White Paper: Securing a Work-From-Home (WFH) Network
To read or download a white paper describing key things to concentrate on for protecting an IT environment that incorporates telecommuters, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Telecommuters
The field of Data Protection involves backing up and recovering critical data so as to avoid data loss and reduce restoration time and effort in the event of storage system failures resulting from hardware breakdowns, programming hiccups, operator error, malware, or other causes. Dependable data protection solutions can be particularly difficult to design and manage in hybrid environments that incorporate in-house data centers, cloud resources, and an at-home workforce.

  • Backup/Restore strategies for teleworkers must address multiple types of personally owned endpoint devices. Progent offers quick remote help from experts familiar with a broad range of products for backing up Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, tablets and handhelds. Popular backup/recovery products maintained by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect data spread across a wide area network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that uses cloud storage and includes granular recovery and unified management.
  • Disaster Recovery/Business Continuity (DR/BC) plans often anticipate scenarios that require a quick changeover to telecommuting. Progent's senior disaster recovery preparedness experts and business continuity specialists can help your company to develop, document and test a DR/BC strategy that addresses the process of switching to an at-home workforce.

Unified Management for Remote Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing local endpoints. Endpoint Manager offers a centralized environment for protecting corporate information by managing onsite, mobile, and home-based endpoints.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises devices and software. Managed endpoint computers can be user owned or business owned. IT admins managing the endpoint devices of at-home workers can use Intune to provision and validate apps on devices, push updates and certificates, configure policies for accessing data and networks, manage passwords, create VPN connections, control how telecommuters share information, establish threat defense, ensure compliance, and delete corporate data from missing, stolen or deactivated endpoint devices. Intune works with iOS/iPadOS, Android, Windows, and macOS/OS X endpoints. To find out about Intune and how Progent can assist your company to use Microsoft's Endpoint Management to administer the devices of your at-home workers, refer to Intune mobile endpoint management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management product that allows network managers to keep offsite endpoints current and protected. Workspace ONE uses VMware AirWatch technology for centralized endpoint management combined with VMware's Horizon virtual software delivery platform for access control, app management, and configuration management of endpoint devices. Workspace ONE operates with endpoints based on Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product through a perpetual license. Key capabilities of Workspace ONE include rapid over-the-air deployment of new laptops, quick onboarding of new users, policy set up and enforcement for all categories of endpoints, unifies management reporting and analytics, email encryption, and tight integration with Microsoft apps and cloud products. To find out about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE mobile device management expertise.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing a productive telecommuter environment for your Honolulu, Hawaii organization, call 1-800-993-9400 or go to Contact Progent.