Honolulu Work at Home Employees Solutions Advisor
System Planning, Setup, Management and Help Desk Consulting and Support Services
Expanding your telecommuter workforce can have a major impact on network infrastructure, security, and corporate workflows. Progent has two decades of experience helping small and mid-size businesses to design, deploy, manage, optimize, and debug IT networks that incorporate a remote workforce. Progent can assist your Honolulu company to select the appropriate tools and adhere to leading practices in creating and operating a secure virtual ecosystem for telecommuters that facilitates collaboration and returns top business value. Progent can provide services ranging from on demand expertise for getting you over occasional technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical tasks.
Progent can assist Honolulu, Hawaii businesses to with any facet of building a high-performing work-at-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk augmentation, security monitoring, data protection solutions, and centralized management.
Network Infrastructure for a Remote Workforce
Integrating the network infrastructure needed for an at-home workforce can be particularly challenging if you must accommodate a mix of personal equipment such as PCs and laptops, Internet routers, and wireless APs from an assortment of vendors and with a mix of operating systems and firmware levels. Progent's background delivering remote help for both legacy and current IT products in virtual office solutions allows you to make cost-effective use of your available infrastructure and provides you with ready access to expertise for making essential updates. Services available from Progent to assist your company to implement a productive telecommuting ecosystem include:
- Virtual Private Network technology makes it possible to establish a secure connection for authenticated remote workers to access IT assets located at your company data center or in the cloud. Progent's consultants can help your company to deploy and manage VPN connections between your at-home workforce and your various IT resources by providing remote VPN integration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can help your telecommuters to utilize Cisco's popular AnyConnect client software to provide safe VPN tunneling for a broad range of endpoint devices such as Windows, Mac, iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) platforms enable a telecommuter to see and use a data center PC's desktop. This provides network managers more control over the digital environment of telecommuters and ensures remote users a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
- Routers attach home networks to the Internet and typically support VPN connections, home wireless networks, and firewall services. Progent can provide top-tier remote consulting for deploying home routers from a variety of vendors. See router integration support from Cisco-certified experts.
- Home Wi-Fi networks, typically supporting an entire household and visitors, are commonly utilized by telecommuters to access their router for work. This can cause throughput and security problems. Progent can help businesses to mitigate these issues by delivering expertise that include Aironet configuration expertise, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti wireless AP integration assistance.
- Internet connectivity solutions impact the performance and reliability of connections between telecommuters and the corporate data center. Mission-critical processes may require redundant Internet connections in case the normal connection fails. Progent offers guidance for picking service providers, choosing appropriate bandwidth and data volume bundles, and integrating high-availability Internet connections. Refer to Internet connectivity solutions.
VoIP Solutions for Teleworkers
Expanding the business phone environment to include remote users is critical to maintaining a productive work-at-home solution. A broad range of cloud-based VoIP platforms are popular with small and mid-size businesses to support remote users. Many larger organizations depend on Cisco's current or legacy products for VoIP management. Progent can help businesses of any size to design or tune a remote IP voice environment that provides the versatility, transparency and protection required for remote users. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to assist organizations optimize their current Cisco VoIP systems to handle a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced IP telephony capabilities to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and mixed media applications used throughout the network. CUCM manages additional mixed media services like messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Unified Communications Manager expertise, see Cisco Unified CM consulting services.
- CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can help you to support your current CallManager deployment or upgrade efficiently to Cisco's modern IP telephony solutions. For details about Progent's support services for CallManager and Cisco's other legacy IP voice platforms, see Cisco CallManager expertise.
- Cisco IP Gateways provide integration with public telephony networks and with clients working beyond the corporate perimeter like at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
- Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to enhance your wide area network infrastructure to support these solutions and deliver on-demand configuration and debugging expertise.
Video Conferencing for Telecommuters
A wide range of video conferencing platforms from leading vendors enable online discussions, video conferencing, chat sessions, and content sharing for both onsite users and teleworkers. Many companies utilize multiple conferencing products to accommodate their various partners and customers. Progent can help your organization to manage your current conferencing environment and optimize the engagement of your at-home employees.
- Skype for Business is Microsoft's popular unified communications product that supports real-time presence, instant messaging, voice and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can assist your company to deploy and manage Skype for Business clients to accommodate your remote workforce. For details about Progent's consulting services for Skype for Business, see Skype for Business consulting services.
- FaceTime is Apple's multiuser video phone app for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Later editions of FaceTime allow up to 32 concurrent users for voice/video sessions. To learn more about Progent's support services for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex services include sharing discrete content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, session capture, plus revision and playback for future reference. For details about Progent's consulting expertise for Cisco Webex as well as for additional IP video products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with features that include IP voice and video conferencing, persistent threaded chat, plus file sharing. For details about Progent's support expertise for Teams and for other Office 365 products, refer to Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting services for these products and assist you to optimize your WAN architecture to run them.
Microsoft Collaboration Platforms for At-Home Workers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 families, providing a powerful environment of productivity apps that deliver a consistent user experience for sharing data and ideas across a corporate network and on a wide selection of endpoint computers. Progent has provided remote consulting services for SharePoint and Exchange Server since their initial publication and can help your company to tune these critical collaboration products to maximize the effectiveness of your remote workers.
SharePoint uses web sites to facilitate collaboration and information delivery by offering policy-driven access to data, business processes, and utilities for searching through company-wide business data. SharePoint enables you to build protected portals that enables remote workers to view and edit consolidated business intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts. To find out about Progent's SharePoint support services, refer to SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange expertise, refer to integration expertise for Exchange.
OneDrive is Microsoft’s shared cloud file hosting and synchronization service, similar to GoogleDrive. At-home users can store files to OneDrive, and colleagues anywhere can share them securely via a web browser. Included with Microsoft 365, OneDrive allows at-home employees to co-edit files. Edits created offline are automatically uploaded when you reconnect to the Internet. To learn about Progent's expertise for OneDrive, go to Microsoft Onedrive configuration consulting.
Cloud Integration Services for Telecommuters
Progent offers affordable remote assistance for enabling businesses to build, manage and repair integrated hybrid network models that incorporate internal data centers, telecommuters, branches, and cloud services. Progent offers expertise for all modes of public cloud service such as Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help remote workers resolve issues with public cloud access, identity, and security.
Azure is a leading platform for cloud software and services that allows you to utilize IT infrastructure, virtual servers, and critical applications hosted on Microsoft's extensive cloud. Microsoft Azure includes over 100 cloud-based services such as the ability to host Windows and Linux-powered virtual machines, on-demand cloud storage, messaging, app development with Visual Studio, and data protection. Progent can help your organization to deploy virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity control with Azure Active Directory, and plan backup and restore systems with Azure Backup. Progent's cloud experts can also help you create protected access to Azure services for teleworkers by setting up and debugging firewalls and VPN IPsec tunnels. To learn about Progent's consulting expertise for Azure, see Azure consulting services.
Office 365, now called Microsoft 365, is Microsoft's growing suite of business productivity applications and cloud services offered on a subscription basis. Microsoft applications and services are provided in a variety of bundles designed for users ranging from students and households to large enterprises. Progent can provide fast and easy online access to experts familiar with Microsoft 365-compatible clients based on Windows, Mac, iOS, and Google Android technology. Progent's experts can assist your business to evaluate the various subscription plans available for Microsoft 365 and configure 365 applications for your teleworkers to achieve maximum business value. To learn about Progent's support services for Microsoft Office 365, go to Microsoft Office 365 consulting support.
Office 365 Exchange Online is among the most widely used applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online provides the advantages of lower spending for data center infrastructure, simplified management, dynamic scaling, high reliability, and other advantages inherent with public clouds. Microsoft has designed Microsoft 365 Exchange Online to run seamlessly with local deployments of Exchange, allowing customers to create hybrid information systems. Progent's Exchange consultants are available for as-needed help to get you through tough technical bottlenecks and can also provide comprehensive project management services to ensure your teleworkers have easy and secure access to your Office 365 Exchange Online deployment. To find out Progent's consulting services for Exchange Online, go to Office 365 Exchange Online integration and support consulting.
Amazon AWS is a trailblazer in the public cloud computing market and is the industry's top source of cloud-based services. Progent can provide rapid and affordable online access to cloud integration consultants who can help your business to plan, deploy, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud-based services with local resources and with other popular cloud platforms such as Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to assist you to create a high-uptime network model so your employees have a productive computing environment whether they are working from your headquarters, a remote branch, from home, or on the road. To find out about Progent's consulting expertise for Amazon AWS, visit Amazon AWS integration support.
Google Cloud is a popular suite of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help you to extend your current IT resources with the Google Cloud, and Progent's database consultants can help you make your mission-critical apps cloud ready so your remote workers can take full advantage of Google Cloud services. Progent's consultants can assist your business to deploy virtual machines on Google Cloud Compute Engine, design an efficient storage system with Google Cloud Storage services, and streamline access control for teleworkers with Google Cloud Identity services. Progent can also help your organization to utilize GCP's management tools to administer and monitor your Google Cloud ecosystem. For information, see Google Cloud Platform (GCP) consulting expertise.
Help Desk Support for Teleworkers
An emergency, enterprise-wide changeover to a telecommuter business model, which might be motivated by a pandemic or as part of a disaster recovery plan, can overstretch even a high-performing internal Call Center. Progent's Call Center services make it possible for businesses to outsource or expand their Support Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk services leverage Progent's nationwide network of remote technical support experts combined with enterprise-class trouble ticketing and tracking software to provide an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC support from initial service requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to track or update their active tickets, enter details, and upload screen captures and relevant files. Technical support services are provided at a significant price reduction off Progent's normal Level 1 technical service rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with advanced problems. To find out more, see Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Augmentation Service enables your business to supplement your existing Call Center staff by sharing delivery of Call Desk support transparently between your regular IT support staff and Progent's extensive roster of PC support engineers and subject matter experts. Progent's co-managed Support Desk service uses a co-sourcing support model based on the leading professional services automation tool for managing service requests and ticketing, assigning ownership, tracking progress, and generating management reports. To learn how Progent's Call Desk Augmentation Services can enable your company to provide best-in-class technical support to your at-home employees, refer to Progent's Call Center supplementation Services.
Security for Remote Workers
Telecommuters commonly use their own computing devices and work in a physically unsecured space. This increases their exposure to cyber threats and calls for judicious deployment of security appliances, remote security monitoring, and the enforcement of policies that adhere to best practices. Progent's veteran team of certified data security experts can assist your organization to design, deploy and administer a compliant security environment that guards sensitive information in IT networks that include telecommuters.
- Firewalls allow you to create a network that can be safely utilized by local users and by teleworkers, mobile users, suppliers, customers, and the public. Modern firewall devices permit you to configure and control different permissions to various classes of users and to scale your IT network and modify your security profile as your company evolves and as cyber threats grow more complex. Progent supports both current and older security appliances from all leading vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To learn more about Progent's firewall configuration services, see firewall configuration and support expertise.
- Remote Endpoint Monitoring makes it easy to watch over the various devices utilized by telecommuters and either block or spot and mitigate the latest cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is installed on each secured endpoint device, watching all activity and using advanced AI technology to detect new attacks on arrival. When an attack is spotted, ProSight ASM instantly disconnects the impacted endpoint device from the corporate network to contain the malware. Since the ProSight ASM agent is self-contained, endpoint devices stay secure even if they are offline. To find out more about ProSight ASM, visit remote endpoint security monitoring for an at-home workforce.
- Security Audits can assess the exposure of your network to all types of outside and local security threats for a network that incorporates teleworkers. Progent can run online, automated security inventory software for quickly and economically uncovering a wide variety of security holes that can be surfaced over the Internet. Progent's endpoint security assessment experts, which can be provided by data security professionals with top credentials such as CISA, CISSP, and GIAC, can help you to audit your procedures and policies and assess your WAN architecture to enable you to implement the highest level of security for your teleworkers.
Data Protection for At-Home Workers
Data Protection covers saving and restoring vital information in order to avoid data loss and reduce restoration time and effort in case of storage system failures resulting from hardware breakdowns, programming hiccups, human error, malware, or other causes. Reliable data protection strategies can be particularly difficult to architect and manage in hybrid networks that incorporate private data centers, public clouds, and an at-home workforce.
- Backup/Restore solutions for remote workers must cover diverse types of user-owned endpoint devices. Progent can provide fast online access to consultants familiar with a broad range of products for backing up Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as laptops, iPads and handhelds. Leading backup/recovery solutions maintained by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To back up resources spread throughout a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery service that utilizes cloud storage and features granular restore and centralized management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans often anticipate circumstances that require a temporary changeover to an at-home workforce. Progent's senior disaster recovery preparedness consultants and business continuity planning specialists can help you to produce, document and validate a DR/BC strategy that addresses the process of switching to telecommuting.
Unified Management for Remote Workers
Microsoft has renamed and rebundled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager provides a centralized solution for safeguarding critical information by managing local, mobile, and at-home endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud-based service for managing and securing mobile computers and software. Remote endpoint computers can be user owned or business owned. Network administrators managing the endpoint computers of teleworkers can utilize Intune to provision and validate apps on managed devices, push updates and certificates, set up rules for permission to access data and resources, set passwords, establish VPN tunnels, determine how telecommuters share data, set up threat defense, ensure compliance, and erase sensitive information from lost, stolen or decommissioned devices. Microsoft Intune works with Apple iOS, Android, Windows, and macOS/OS X devices. For information about Intune and how Progent can assist your company to use Microsoft's Endpoint Management to manage the devices of your teleworkers, visit Intune telecommuter endpoint management consultants.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management (MDM) platform that helps network administrators to keep offsite endpoints current and protected. Workspace ONE uses VMware AirWatch for unified endpoint administration plus VMware's Horizon virtual software delivery platform for identity control, application management, and configuration management of endpoint devices. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site product through a one-time purchase. Top capabilities of VMware Workspace ONE include fast remote deployment of new notebooks, quick onboarding of new employees, policy set up and enforcement for all categories of endpoints, aggregated management reporting and analytics, an email encryption gateway, and integration with Microsoft applications and cloud products. For details about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE remote device management expertise.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing a productive telecommuter solution for your Honolulu, Hawaii organization, phone
An index of content::
Email Quarantine Professionals
Email Anti-fraud Intelligence Technology Professional
Progent's ProSight Email Guard uses the technology of leading information security companies to provide web-based management and comprehensive security for your email traffic. The powerful architecture of Progent's ProSight Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter.
Cisco CCDA Contract Jobs
Part Time Jobs Cisco Engineers
Progent is hiring a range of on-staff employees including solutions-driven MCSEs; connectivity experts who have Cisco CCDP or CCIE certification; and consultants for advanced network architecture with backgrounds in mobile access, wireless integration, high-availability systems, disaster recovery solutions, data protection, and server virtualization. Progent is also hiring desktop support experts, remote service specialists, and CISSP or CISA certified security consultants. We are also seeking veteran managers and administrators who can operate effectively in our high-growth, virtual office model. Progent works with freelance professionals who have in-depth expertise and working experience in crucial IT areas outside Progent's primary service concentration. Progent's Experts Group hires independent consultants who offer advice and programming support for strategic applications that include MRP, Enterprise Resource Planning, or Customer Relationship Management; possess deep knowledge of popular operating systems such as Linux derivatives, Apple OS, or Solaris, or offer world-class help in technologies such as telecom, web site development, Electronic Data Interchange, eCommerce, or dbm programming. Independent contractors certified by Progent coordinate with our in-house consultants to provide end-to-end IT services for small and midsize company networks.
Award Winning SCCM 2012 Planning Consulting Services
SCCM 2012 Windows 2010 Provisioning Integration Services
Progent's Microsoft-certified consultants can assist your organization to plan for, deploy, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to upgrade smoothly to Configuration Manager 2012 from a legacy change management platform or help you to enhance your current SCCM 2012 ecosystem to support your evolving business needs. In addition, Progent can assist you to build an infrastructure that takes full advantage of SCCM by delivering expertise with related Microsoft technologies such as Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).
ProSight Remote Server Management Outsourcing
ProSight Patch Management Technical Support Services
ProSight LAN Watch is Progent’s server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of vital assets that drive your IT network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt productivity.
24-7 System Center 2016 Orchestrator Technical Support Services
Microsoft System Center 2016 Information Technology Consulting
Small to middle size companies can now enjoy all the advantages of Microsoft System Center Operations Manager and in addition have quick access to Progent’s Microsoft Certified network support experts. With Progent's affordably priced network support packages, small businesses can choose a basic Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager to provide small business networks world-class availability, security, and performance.
Sun Solaris Remote Specialists
Consulting Services Solaris Remote
Progent offers national remote phone support and consulting services for companies who run Solaris networks or whose IT systems include a mix of Solaris and Microsoft Windows technology. Remote network consulting offers optimum leverage for your information technology budget by preserving client efficiency and limiting the time charged for network analysis and repair. Sophisticated online access technology and skilled technicians and consultants allow Progent to solve the majority of IT issues without squandering time and expense by going to your site. In the vast majority of situations your IT issues can be dealt with by telephone or through a mix of phone support and online connectivity. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISM premier security specialists to assist you with the most challenging network issues.
Aironet 3700 Access Point Consultant
Aironet 2800 Access Point Network Consultant
Progent's Cisco CCIE Wi-Fi infrastructure consultants can provide remote or onsite integration and troubleshooting support to assist your organization to plan, implement, update, optimize, administer and troubleshoot Aironet Wi-Fi AP environments of any size or topology. Progent's Cisco wireless controller experts can also help you to integrate your wireless environment with your wired network infrastructure and cloud-based resources to create an enterprise connectivity foundation that is easy to administer and scale. Progent also offers affordable wireless site surveys to assist you to decide the most efficient selection, location and configuration of Aironet Wi-Fi access points to accommodate your unique workplace layout, building structure, and anticipated workloads.
Sun Solaris Remote Consulting Services
Linux Remote Engineer
Progent offers nationwide urgent help and consulting services for companies who run UNIX, Linux, or Sun Solaris networks or whose IT systems include a mix of UNIX/Linux and Microsoft products. Online technical support offers maximum leverage for your IT dollar by preserving user productivity and limiting the hours billed for computer analysis and repair. Advanced remote access technology and skilled service specialists and engineers allow Progent to solve most network issues without wasting time and expense by going to your location. In most of cases your network problems can be dealt with by telephone or through a combination of phone support and remote connectivity. Progent can put you in touch with Cisco CCIE network experts and CISSP and ISSAP premier security professionals to assist you with the most challenging network problems.
Fault Tolerant Internet Connection Help and Support
Fault Tolerant Network Technical Consultant
Progent’s Disaster Recovery/Business Continuity specialists offer in-depth experience assisting small organizations to minimize system downtime by offering cost-effective online consulting support for disaster recovery/business continuity (DR/BC) planning, high-availability IT infrastructure, data backup and restore solutions, and transparent maintenance. Progent’s business continuity experts can assist your company to plan and test an efficient business continuity plan that matches your business needs and IT budget. Progent’s disaster recovery engineers can help you to design, implement, and support resilient technologies including redundant Internet access, virtualized servers, fail-over clustering, load balancing, continual off-site backup, and multi-location hot backup centers.
Telepresence On-site Technical Support
Cisco IP Video phones Consultants
Progent's Cisco CCIE-certified network infrastructure experts offer advanced support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
Work at Home Cloud Integration IT Consultants
Largest Remote Workforce Cloud Integration Support and Integration
Progent can assist small and mid-size organizations to provision their remote employees with seamless access to cloud applications and services.
Online Power BI Training Computer Systems Consulting
Online Office PowerPoint Train
Progent's webinar training classes offer small companies the cost savings, convenience, and flexibility of virtual seminars and the proven pedagogic methods of expert instructors who utilize sophisticated collaboration software to simulate live, interactive classrooms. Progent offers remote training for popular desktop software including components of Microsoft Office suite such as Office Excel, Word, Access, and Outlook: Microsoft Dynamics business accounting and analytics software including MS Dynamics GP (Great Plains); plus other top desktop applications like Photoshop, Acrobat Writer, and Crystal Reports.
Specialist Ubiquiti UniFi Controller software
Ubiquiti Security Gateway Consulting Services
Ubiquiti's UniFi line of Wi-Fi network appliances includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and managed switches. Ubiquiti UniFi appliances installed across multiple venues with thousands of access points can be remotely configured and managed with Ubiquiti's free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, optimization, troubleshooting, monitoring, and analytics. Progent can provide the skills of veteran wireless professionals who can assist you to assess the benefits of Ubiquiti’s UniFi products for your business and help you to plan, deploy, manage, and maintain your UniFi ecosystem.
Award Winning Pennsylvania Computer Consulting Services
Top North Carolina Recovery Services
Progent’s National Support Center offers national remote troubleshooting for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-Certified support experts offer phone support and remote direct computer connection to troubleshoot and resolve technical problems rapidly and economically. The scope of technical expertise represented by Progent's staff of nationwide service engineers allows Progent to escalate even the most difficult problems to appropriate specialists as required.
Midsized Office IT Consulting Group
Small-Medium Business Help
Progent offers IT services for mid-size businesses with 100 to 250 network users. The mid-size business or work group has typically been an underserved part of the market for network support expertise. The overhead and service access models of major third-party service organizations make them too costly for the ordinary mid-size company or small medium business (SMB), which usually has a modest IT budget with which to support an information network whose complexity and sophistication are often comparable to the information systems of far bigger enterprises. Progent's support delivery model, which takes great advantage of remote service, virtual office technology and proactive network monitoring, dramatically reduces the IT maintenance costs of a small-medium business while providing the small organization with enterprise-level service from professional, world-class experts with background in a broad range of small business technologies. If your mid-sized company or small business is looking for the quality of IT help appropriate by a medium size organization without budgeting enterprise prices, you need Progent.
ProSight IT asset management Consultant
ProSight IP address management Engineers
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it.
System Center 2016 Migration Specialists
24/7 MCSE Expert Certified System Center 2016 and Skype for Business Integration Network Consultants
Progent has over 10 years of background integrating, maintaining and troubleshooting the core platforms that make up System Center and can help you to design, install, support, and fix your System Center solution to optimize the availability and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix OS environments and local and Cloud-based datacenters. Progent's consultants can assist your organization to upgrade to the current edition of System Center from a previous release or from a third-party datacenter management platform to deliver the advantages of best-in-class provisioning, automation, security and compliance, plus datacenter and critical application availability and performance monitoring.
Urgent Professional Microsoft Virtual Machine Manager 2016
SCVMM 2016 and Nano Server Professionals
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of network monitoring and management products and is intended to provide a centralized solution for deploying and managing virtualized datacenters across hybrid networks that can include on-premises and hosted datacenters and Azure publics cloud resources. Progent's SCVMM 2016 consulting experts can help businesses of all sizes with any aspect of designing, implementing, and managing a SCVMM 2016 solution. Progent can assess your virtualization topology, help you upgrade efficiently from legacy releases of Virtual Machine Manager, design workflows for creating and deploying virtual machines and VM hosts, implement fault-tolerant scale-out clusters, connect your datacenter infrastructure with public cloud services, configure virtual switches and load balancers, write and refine PowerShell scripts, and assist you to evaluate the strategic advantages of the latest capabilities like Storage Replica and Host Guardian Service. Progent's virtualization experts offer world-class Hyper-V consulting and VMware ESXi expertise.
MS Virtual Server Administration Website Remote Troubleshooting
Consultants Microsoft Hyper-V Server Virtualization
Progent's certified consultants can help you analyze the possible advantages of Hyper-V-based virtualization for your business, conduct pilot implementations to validate Hyper-V's compatibility with your line-of-business software, evaluate your network architecture for smooth performance with virtual server technology, assist you in moving to Windows Server 2008 and setting up Windows Hyper-V, train your network management personnel to track and administer Hyper-V, offer expert consulting support for enhancing the security of your virtual servers, design and test business continuity procedures that optimize system availability, and deliver ongoing consulting and maintenance including low-cost remote repair and turn-key Help Desk outsourcing.
Emergency Microsoft Exchange 2000 Computer Service Providers
24 Hour Email Security and Virus Protection Outsourcing Technology
Progent's Microsoft-certified consultants have over 10 years of experience delivering unified communications support for companies that range from small businesses to global corporations. Progent offers affordable support for all versions of Exchange Server to strengthen email and virus protection, configure high availability email environments, and facilitate off-site and wireless email connectivity. Progent’s Microsoft Exchange support services can help you in designing and carrying out a migration from an outdated SMPT server or unsupported Microsoft Email package such as Exchange 2003 to Exchange Server 2016. Progent offers integration help for Windows 8, Windows 7, and Windows XP desktops running Outlook and can show you how to integrate Microsoft Outlook Web App for popular browsers. For e-mail virus protection, spam filtering and outbound data leak prevention, Progent offers Email Guard email filtering and encryption.
24/7/365 Microsoft Dynamics SL Technical Support
Axapta Application Consultants
Progent can give you access to experts who can modify your Microsoft Dynamics ERP, MRP, and accounting system packages to match your particular business requirements. Progent’s Microsoft-certified consultants offer experience in Microsoft Microsoft Axapta, Microsoft Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management Software. Progent also offers custom e-Commerce integration support for secure, company-wide information sharing plus interfacing with CRM products.
Consulting Services Call Desk Services
Top Rated Service Desk Management Support Help and Support
Progent's Standard Help Desk Services provide a complete service desk solution that handles all facets of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Support services are offered at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
MRTG for Linux Consult
Linux Network Monitoring Network Consulting
Network monitoring typically consists of observing a system's resource usage in order to identify throughput bottlenecks or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free network monitoring utilities that run under Linux or UNIX and can be used to monitor multi-OS networks where Linux and Windows coexist. Progent's system support engineers can help you use both these tools to optimize and repair your network. Progent's UNIX consulting services offer small businesses and developers assistance with managing and servicing UNIX and Linux networks that work with Windows-based products.
Call Desk Outsourcing Services Remote Consulting
Desktop Help Desk Outsourcing Services On-site Support
Progent’s Help Desk Co-management service makes it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative service desk solution based on the top shared professional services automation tool for handling service requests, ticketing, ownership, status tracking, and metrics.
Call Center Management Services IT Consultant
Call Center Services Specialists
Progent's Computer Help Desk Call Center Outsourcing Services for desktop support are designed especially for small businesses who require fast access to a Help Desk Call Center with professional phone support and effective escalation capability but who must work within a limited network support budget. Key features of Progent's Help Desk Outsourcing Support Services are Helpdesk Phone Support, Optional Remote Access Provisioning, Initial System Evaluation, Expert Prioritization, Virtual Help Desk Services, By-the-Minute Billing, and Helpdesk Applications Recommendation and Deployment.
Offsite Workforce Video Conferencing IT Consulting
Work at Home Conferencing Computer Consultants
Progent can assist small and mid-size companies to deploy and troubleshoot video conferencing technology to allow their telecommuters to interact efficiently with teammates and clients.
Microsoft Windows Implementation Support
Microsoft Small Business IT Consulting Company
To deliver cost-effective IT support for small companies, Progent offers comprehensive computer outsourcing packages that offer small organizations quick access to technical expertise without forcing you to hire, educate, and maintain a large in-house IT team. Progent’s IT outsourcing packages offer you an economical way for building a protected and reliable environment for your important Windows business productivity products including Office XP and Microsoft Office 2003.
Remote Server Monitoring Technology Consulting
Automated Server Monitoring Online Consulting
ProSight LAN Watch is Progent’s server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of vital devices that power your network environment. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so any potential problems can be resolved before they can disrupt your business.
SQL Server 2014 and Hyper-V Help and Support
SQL Server 2014 and Hyper-V Technology Consulting
Microsoft SQL Server 2014 incorporates significant enhancements in critical areas such as performance, availability, security, and cloud integration. Microsoft SQL Server 2014 is the first release of SQL Server that incorporates in-memory capability that works transparently across all types of applications including OLTP, data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective remote and onsite consulting services including system design, configuration, management, troubleshooting, and application development expertise to enable businesses of any size to realize maximum business value from their SQL Server 2014 deployment.
Award Winning Telecommuting Network Installations
Outsourcing Companies Telecommuting
Progent's remote access and wireless synchronization specialists can assist you to design and configure secure access solutions for off-site desktops, notebooks, and wireless handhelds so they work seamlessly with your information network, enabling your business to optimize the efficiency of your off-site workers.
Home Based Network Engineering Remote Support Jobs
Home Based Computer Consultant Positions
Progent believes that a well architected and implemented network is a crucial factor for accelerating a firm's growth, and we follow this belief in our corporate network environment. Progent has created a non-stop virtual office infrastructure that enables our staff engineers and authorized contractors to offer rapid and efficient support, cooperate easily on complex jobs, and gain from career and personal growth from being part of a dynamic business culture of self motivation and freedom.
ACTC Networking Consultant
CCVP Design Consultants
Progent provides customers the services of consultants who have been awarded some of the IT industry's most prestigious credentials. Progent believes that clients deserve to know that their IT service providers have accredited testing as well as broad practical backgrounds so that Progent's customers can engage Progent's support with confidence. In many cases, vendor credentials like the CCIE confers privileges for substantially superior vendor assistance than is offered to non-certified consultants, enabling Progent to offer clients a higher level of IT service. In other cases, recognized credentials such as CISSP or ISSEP for IT security can help enterprise clients to show compliance with regulatory requirements by using the assistance of recognized industry professionals.
Microsoft T-SQL Development Company
SQL Developer Firms
SQL Server 2000 is a complete, Web-enabled database and data analysis solution that opens the door to the rapid development of cutting-edge high-end programs that can give your business a significant competitive edge. Microsoft SQL Server 2000 features core support for XML and the ability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft integration, assures you success in planning, installing and supporting Microsoft SQL Server applications that are well integrated with other applications based on Microsoft's .NET platform.
Email Quarantine Consulting
Email Guard DLP Engineers
Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to provide web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter.
Support Services Exchange 2003
Exchange 2003 Server Migration Consultants
Progent's Microsoft certified consultants can show you how to define and implement a smooth in-place Exchange Server 2003 migration strategy that minimizes network disruption, simplifies ongoing support requirements, and makes your Microsoft Exchange 2003 Server easy to manage. For complicated multiple server or multi-site migrations, Progent has the knowledge and experience to complete your move rapidly and economically. Progent's Microsoft Exchange Server 2003 support, repair, and consulting services include expertise with the integration of third-party add-ons to Exchange 2003 Server that are best aligned to your business needs.
24x7 Work from Home VoIP Setup and Support
Computer Consulting At Home Workforce VoIP
Progent can help small and medium-size businesses to implement VoIP technology to provide their at-home workers the benefit of transparent access to the corporate phone network.
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