Enlarging your telecommuter workforce can have a major impact on IT architecture, security/compliance, and company processes. Progent has 20 years of experience helping businesses of all sizes to design, deploy, manage, tune, and debug IT environments that support work-from-home employees. Progent can assist your Honolulu company to pick the appropriate technologies and adhere to leading practices in building and operating a safe virtual solution for telecommuters that facilitates collaboration and delivers maximum value. Progent offers services ranging from on demand guidance for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Honolulu, Hawaii companies to succeed with any facet of creating a high-performing work-from-home environment by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk outsourcing, endpoint security, data protection solutions, and streamlined management.

Network Infrastructure for a Remote Workforce
Setting up the network infrastructure required to support an at-home workforce can be particularly complex if you must manage a mix of worker-owned equipment like desktop computers and notebooks, Internet routers, and Wi-Fi APs from an assortment of vendors and with a variety of OS software and firmware levels. Progent's experience providing online help for both outdated as well as modern IT products in virtual office venues allows you to make efficient use of your existing infrastructure and offers fast access to expertise for making necessary updates. Support services available from Progent to help you to implement a productive work-at-home ecosystem include:

  • Virtual Private Network connectivity allows you to create a safe tunnel for authenticated at-home employees to use IT assets situated at your corporate datacenter or in the cloud. Progent can assist you to deploy and manage VPN access between your at-home workforce and your various network resources by providing online VPN configuration consulting. For organizations with Cisco's ASA firewalls, Progent's Cisco ASA consultants can help your remote workers to set up Cisco's popular AnyConnect client software to provide secure VPN tunneling for a broad range of devices such as Microsoft Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable a teleworker to see and use a data center PC's desktop. This gives network managers significant control over the computing environment of at-home employees and offers them a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach at-home networks to the Internet and support VPN connections, home Wi-Fi connectivity, and firewall services. Progent can provide expert online support for configuring routers from all major manufacturers. See router integration services from Cisco-certified experts.
  • Home Wireless networks, typically supporting the whole family and guests, are frequently utilized by at-home employees to access their Internet router for work. This can create performance as well as security issues. Progent can help businesses to mitigate these issues by delivering expertise that include Cisco Aironet configuration consulting, Cisco Meraki WiFi deployment expertise, and Ubiquiti wireless AP integration assistance.
  • Internet connectivity solutions affect the speed and reliability of connections between telecommuters and the company data center. Business-critical processes may require backup Internet connections in case the normal connection fails. Progent offers expertise for selecting Internet service providers, selecting appropriate service offerings, and setting up redundant Internet connections. See Internet connectivity solutions.

VoIP Integration for Teleworkers
Expanding the company PBX system to accommodate telecommuters is critical to maintaining a productive at-home workforce. A broad range of cloud-based digital PBX products are used by small and mid-size businesses to support telecommuters. Many enterprises depend on Cisco's modern or older products for VoIP management. Progent can assist organizations of any size to design or maintain a telecommuter VoIP service that delivers the flexibility, transparency and protection needed for remote users. Progent's Cisco-certified CCIE Voice consultants offer advanced support to help organizations optimize their existing Cisco IP voice systems to support a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends high-end telephony features to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and mixed media software deployed across the network. CUCM manages other mixed media services like messaging, voice/video conferencing, and team interaction networks. For details about Progent's Cisco Unified CM or CUCM expertise, visit Cisco Unified Communications Manager consulting services.
  • CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM. Progent's consultants can help you to maintain your existing CallManager environment or upgrade efficiently to Cisco's modern IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other older IP voice products, see Cisco CallManager consulting services.
  • Cisco IP Gateways provide connectivity with public telephony networks and with clients operating outside the corporate firewall such as at-home workers. Progent offers expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
  • Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your wide area network architecture to work with these solutions and deliver as-needed deployment and troubleshooting expertise.

Voice/Video Conferencing for At-Home Workers
A broad range of voice/video conferencing platforms from leading vendors enable virtual discussions, video and voice conferencing, chat sessions, and screen sharing for both onsite workers and teleworkers. Many organizations use multiple conferencing products to meet the needs of their different partners and clients. Progent can assist you to manage your existing voice/video conferencing ecosystem and optimize the productivity of your remote workforce.

  • Skype for Business is Microsoft's leading communications product that enables presence, IM, voice and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can help you to configure and manage Skype for Business client software to support your at-home employees. For details about Progent's support services for Skype for Business, visit Skype for Business consulting experts.
  • FaceTime is Apple's group video phone app for iOS, iPadOS, iPod and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Newer editions of FaceTime support as many as 32 simultaneous users for video calls. To learn more about Progent's support services for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex capabilities include sharing specific content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, network-based capture, plus editing and playback for future reference. For details about Progent's support services for Cisco Webex as well as for additional IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conversations, contacts, and information with capabilities such as video calling, persistent chat, plus file sharing. To learn more about Progent's consulting services for Microsoft Teams as well as for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these conferencing platforms and help you to tune your network architecture to host them.

Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office and Microsoft 365 families, providing a powerful environment of applications that deliver a cohesive user experience for exchanging data and ideas across a corporate network and on a broad range of endpoint devices. Progent has provided online consulting support for SharePoint and Exchange Server since their original publication and can assist businesses to tune these flagship collaboration products to maximize the productivity of your at-home workforce.

SharePoint Deployment Experts for At-Home WorkersSharePoint uses web entities to facilitate collaboration and knowledge sharing by providing policy-based delivery of content, business processes, and utilities for looking through enterprise-wide information silos. SharePoint allows you to create protected portals that enables at-home workforce to view and edit aggregated corporate intelligence via Wikis, Blogs, social networking web sites, and Web Parts (Widgets). For information about Progent's SharePoint support services, refer to SharePoint integration and application development consulting.

Exchange Configuration Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange support services, go to deployment consulting for Exchange Server.

Microsoft Onedrive Integration Consultants for At-Home WorkersOneDrive is Microsoft's shared cloud storage service, comparable to GoogleDrive. Remote users can save files to the OneDrive service, and colleagues can retrieve them securely via a web browser. Provided with Microsoft Office and Microsoft 365, OneDrive allows at-home workers to jointly author documents. Edits made offline are automatically synced when you go back online. For details about Progent's support services for OneDrive, see Onedrive configuration experts.

Public Cloud Integration Services for At-Home Workers
Progent offers advanced online assistance for helping businesses to build, maintain and troubleshoot cohesive hybrid network models that combine internal data centers, at-home workers, branch offices, and cloud resources. Progent offers expertise for all types of public cloud service delivery such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help teleworkers resolve issues with cloud access, authentication, and security.

Microsoft Azure Integration Services for Remote WorkersAzure is a popular family of public cloud software and services that allows you to utilize infrastructure, servers, and key apps running on Microsoft's massive cloud. Azure includes over 100 cloud-based services including hosting for Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can assist your organization to deploy virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure Active Directory, and plan data backup and restore systems with Azure Backup. Progent's cloud experts can also show you how to create secure connections to Azure services for telecommuters by configuring and troubleshooting firewalls and VPN tunnels. To learn about Progent's expertise for Azure, go to Microsoft Azure expertise.

Microsoft 365 Integration for TeleworkersMicrosoft 365, formerly called Office 365, is Microsoft's popular suite of client productivity applications and cloud services available by subscription. Microsoft applications and services are marketed in a variety of plans intended for users ranging from individuals and small offices to large corporations. Progent offers quick and easy remote contact with consultants familiar with Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android technology. Progent can help you to evaluate the numerous subscription bundles offered with Microsoft 365 and configure 365 applications for your remote workers to achieve maximum business value. To learn about Progent's consulting services for Microsoft 365, refer to Microsoft 365 consulting services.

Microsoft 365 Exchange Online Integration Services for TelecommutersExchange Online is one of the most widely used cloud-based applications in the Microsoft 365 product suite. Exchange Online offers the advantages of lower spending for physical infrastructure, simplified management, on-demand scaling, high reliability, and additional advantages associated with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate smoothly with on-premises Exchange environments, enabling customers to create hybrid cloud/onsite networks. Progent's Exchange experts are available for as-needed assistance to guide you through challenging IT bottlenecks and also offer comprehensive project management outsourcing to ensure your remote workers have easy and safe access to your Microsoft 365 Exchange Online deployment. To learn Progent's support services for Exchange Online, go to Microsoft 365 Exchange Online integration and troubleshooting consulting.

Amazon AWS Integration Services for TeleworkersAmazon AWS is a pioneer in the public cloud computing market and is the industry's top source of cloud-based services. Progent offers fast and affordable online access to cloud integration consultants who can help your business to design, implement, manage, and debug hybrid IT networks that integrate Amazon AWS cloud services with local data centers and with other popular cloud platforms such as Azure. Progent also offers access to Cisco-certified CCIE networking consultants to help your company to build a high-availability network architecture to make sure your employees have a productive computing experience regardless of whether they are working from your main office, a remote branch, from home, or on the move. To find out about Progent's consulting services for Amazon AWS, refer to Amazon AWS consulting services.

Google Cloud Integration for Remote WorkersGoogle Cloud Platform is a popular suite of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can help your business to expand your existing IT resources with the Google Cloud, and Progent's DBA consultants can show you how to make your critical apps cloud friendly so your remote workers can take full advantage of Google Cloud Platform services. Progent's consultants can help your business to deploy VMs on GCP Compute Engine, design an efficient storage system with Google Cloud Storage services, and simplify access management for telecommuters with Google Cloud Identity. Progent's consultants can also help your organization to use GCP's management tools to administer and monitor your GCP ecosystem. For information, visit Google Cloud Platform consulting services.

Help Desk Call Center Support for Remote Workers
A fast, company-wide transition to a telecommuter workforce, which could be the result of a pandemic or as a component of a disaster recovery process, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk services allow organizations to outsource or expand their Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk support services utilize Progent's extensive network of online technical support specialists along with world-class trouble ticketing and follow-up software to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 PC support from service requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to monitor or revise the status of their current trouble tickets, enter details, and upload screenshots and relevant files. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to resolve advanced problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Augmentation Service enables your company to supplement your existing Call Center organization by sharing delivery of Help Desk support services seamlessly between your regular IT support personnel and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a collaborative support model utilizing the leading professional services automation platform for managing help requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. For information about how Progent's Call Desk Supplementation Services can help your company to provide best-in-class desktop support to your at-home employees, see Progent's Call Desk augmentation Services.

Cybersecurity for At-Home Workers
Work-from-Home (WFH) staff members commonly use their own computing devices and usually work in a poorly secured physical area. This increases their susceptibility to malware threats and calls for careful configuration of firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, intensive user training, and the development of security policies based on leading practices. Progent's seasoned team of data security solutions consultants can assist you to design, implement and maintain a compliant cybersecurity solution that guards vital IT assets in environments that include at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to build a network that can be safely accessed by on-premises users and by teleworkers, mobile workers, suppliers, clients, and the public. Modern firewall appliances permit you to assign and control different permissions to different groups of users and to expand your IT network and modify your security profile as your business evolves and as network attacks grow increasingly sophisticated. Progent supports both new and older security devices from all leading manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall integration services, see firewall configuration and support expertise.

Remote Endpoint Monitoring Services for At-Home WorkersRemote Endpoint Monitoring makes it possible to track the disparate computers utilized by at-home workers and either block or spot and mitigate the latest threats like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is put on each secured endpoint device, monitoring all activity and using state-of-the-art machine learning from SentinelOne to identify zero-day attacks before they can spread. When an attack is spotted, ProSight ASM immediately disconnects the targeted endpoint device from the network to contain the malware. Because the ProSight Active Security Monitoring agent is self-contained, endpoints remain protected even if they are offline. Progent is a SentinelOne Partner, reseller, and integrator. For details about ProSight ASM, go to remote endpoint security monitoring for telecommuters.

Two-factor Authentication Services for At-Home WorkersProgent's Duo MFA Managed Services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a secured online account and enter your password you are requested to confirm your identity on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized for this added means of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. For details about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for telecommuters.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your information system to all classes of external and internal security attacks for a network that includes at-home workers. Progent can run online, automated cybersecurity inventory software for rapidly and affordably uncovering a wide variety of security holes that can be surfaced via the Internet. Progent's security assessment experts, which can be managed by network security experts with top certifications such as CISM, CISSP, and GIAC, can help you to audit your workflows and governance policies and assess your WAN architecture to allow you to design top-level security for your remote workers.

NodeZero Pen Testing for At-Home WorkersHorizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that can deliver autonomous testing of your at-home environment as well as your internal and perimeter networks so you can uncover, prioritize, remediate, and confirm cybersecurity weaknesses before malicious hackers can exploit them. Progent can assist you to use NodeZero to carry out comprehensive penetration tests of your network perimeter and your internal IT infrastructure so you can determine your present security profile. Progent's NodeZero experts can also assist you to strengthen your network security and can assist you to design and deploy a cohesive cybersecurity strategy that simplifies management and provides maximum cyber defense for on-prem, cloud-based, at-home, and perimeter IT assets. To learn additional details about Progent's threat assessment solutions based on on NodeZero's PEN test products, refer to Consulting Services for NodeZero's Pentest Platform.

Download White Paper: Securing a Work-From-Home (WFH) Network
To read or download a white paper describing key things to focus on for securing a network that includes work-from-home staff, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection for Remote Workers
Data Protection involves backing up and restoring critical data so as to avoid data loss and minimize restoration time and effort in the event of storage system failures resulting from hardware issues, programming glitches, operator mistakes, malware, or other causes. Dependable data protection strategies can be especially challenging to design and maintain in hybrid environments that combine in-house data centers, public clouds, and an at-home workforce.

  • Backup/Recovery strategies for at-home workers must address diverse types of user-owned endpoint devices. Progent offers fast online help from consultants familiar with a wide range of products for backing up Windows, Apple Mac and Linux/UNIX servers and desktops as well as laptops, tablets and handhelds. Popular backup/recovery solutions supported by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To protect data distributed across a wide area network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery subscription service that uses cloud-based storage and features fine-grained restore and centralized management.
  • Disaster Recovery/Business Continuity (DR/BC) plans typically envision scenarios that require a temporary switch to an at-home workforce. Progent's senior disaster recovery preparedness consultants and business continuity planning consultants can assist your company to develop, document and test a DR/BC plan that addresses the process of switching to telecommuting.

Unified Management for an At-Home Workforce
Microsoft has rebranded and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of remote devices and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager provides a centralized solution for safeguarding corporate data by controlling onsite, mobile, and home-based endpoints.

Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and protecting remote devices and applications. Remote endpoint computers can be user owned or company owned. Network admins managing the enrolled endpoint devices of telecommuters can use Intune to deploy and validate apps on managed devices, push patches and certificates, configure rules for permission to access data and networks, manage passwords, create VPN connections, determine how home-based workers share data, set up threat protection, ensure security compliance, and erase corporate information from lost, stolen or decommissioned devices. Intune works with iOS/iPadOS, Google Android, Windows, and macOS/OS X devices. For details about Microsoft Intune and how Progent can assist you to use Microsoft's Endpoint Management to manage the devices of your at-home workforce, visit Intune mobile device management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) platform that helps network administrators to keep offsite endpoints current and secure. Workspace ONE incorporates VMware AirWatch for unified endpoint management plus VMware's Horizon virtual application delivery technology for access control, app management, and configuration management of endpoint devices. Workspace ONE operates with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment through a perpetual license. Top capabilities of Workspace ONE include rapid over-the-air provisioning of new notebooks, quick onboarding of new employees, policy setting and enforcement for all categories of devices, unifies reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud-based products. To learn about Progent's expertise for VMware Workspace ONE, go to VMware Workspace ONE remote endpoint management consultants.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient telecommuter solution for your Honolulu, Hawaii company, call 1-800-993-9400 or go to Contact Progent.