Expanding your at-home workforce may have a significant effect on IT infrastructure, security/compliance, and company culture. Progent has two decades of experience helping small and mid-size businesses to design, configure, administer, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Honolulu organization to pick the appropriate technologies and adhere to best practices in building and maintaining a secure virtual ecosystem for teleworkers that facilitates collaboration and delivers maximum business value. Progent offers services ranging from on demand expertise for helping you over occasional technical bottlenecks to full project management to help you carry out business-critical tasks.
Progent can assist Honolulu, Hawaii businesses to with any aspect of building a high-performing work-from-home environment by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk services, cybersecurity, data protection solutions, and streamlined management.
Network Infrastructure for a Remote Workforce
Setting up the physical and software infrastructure needed for an at-home work environment can be particularly challenging if you must accommodate a combination of personal equipment such as desktop computers and laptops, routers, and Wi-Fi APs from various vendors and with a variety of OS software and firmware levels. Progent's background delivering remote help for both legacy and current IT products in remote office venues allows you to make efficient use of your existing network infrastructure and offers ready access to top-tire consultants for implement essential upgrades. Support services offered by Progent to assist you to create a high-functioning work-at-home ecosystem include:
VoIP Solutions for an At-Home Workforce
Extending the corporate phone environment to accommodate teleworkers is vital to supporting an effective work-at-home solution. A broad range of cloud-centric digital PBX platforms are used by small and mid-size businesses to support teleworkers. Many enterprises rely on Cisco's modern or legacy platforms for VoIP management. Progent can assist organizations of all sizes to design or maintain a telecommuter IP voice environment that delivers the flexibility, convenience and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice consultants offer advanced support to help businesses optimize their current Cisco VoIP environments to support a growing remote workforce.
Video Conferencing for an At-Home Workforce
A broad range of voice/video conferencing products from leading vendors enable online discussions, video conferencing, chat, and screen/content sharing for both local workers and telecommuters. Many organizations use multiple conferencing products to meet the needs of their different partners and customers. Progent can help your organization to maintain your current conferencing environment and enhance the experience of your remote workforce.
Microsoft Collaboration Platforms for Teleworkers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office suites, offering a powerful environment of applications that deliver a consistent user interface for exchanging information across multiple sites and on a broad selection of endpoint devices. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange Server since their initial releases and can assist your company to tune these critical collaboration products to maximize the effectiveness of your at-home workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to deliver real-time collaboration. Developed as a replacement for Skype for Business Online, Microsoft Teams can enable chat, video meetings with screen sharing, calling, cloud voicemail, group email, as well as file and application sharing. Teams is tightly integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly branded Azure Active Directory) for supporting its complete range of capabilities. For additional information about Progent's support services for Microsoft Teams and Teams Premium, see solution design and deployment expertise for Microsoft Teams and Teams Premium.
SharePoint utilizes web sites to facilitate collaboration and information delivery by providing policy-driven access to content, business processes, and utilities for looking through company-wide information silos. SharePoint permits you to build secure portals that permits at-home workforce to view and edit aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social sites, and Web Parts (Widgets). For information about Progent's SharePoint support services, visit SharePoint configuration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange expertise, go to deployment consulting services for Microsoft Exchange.
OneDrive is Microsoft�s collaborative cloud file hosting and synchronization service, comparable to GoogleDrive. At-home users can save files to the OneDrive service, and colleagues anywhere can share them safely via a web browser. Provided with Microsoft 365, OneDrive allows home workers to jointly author files. Revisions created offline are automatically synced when you reconnect to the Internet. To find out about Progent's expertise for OneDrive, see Onedrive configuration consulting.
Cloud Integration Services for Telecommuters
Progent offers fast and affordable remote assistance for enabling businesses to create, manage and optimize integrated hybrid network models that incorporate physical data centers, telecommuters, branch offices, plus public cloud services. Progent offers top-tier consultant for all types of public cloud service such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help remote workers fix problems with public cloud access, identity, and cybersecurity.
Azure is a leading family of public cloud software and services that allows you to utilize infrastructure, virtual servers, and critical apps hosted on Microsoft's massive cloud. Microsoft Azure features over one hundred cloud-based services such as the ability to host Windows and Linux-powered VMs, on-demand cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can help you to deploy virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and design backup and restore systems with Azure Backup. Progent can also help you establish secure connections to Azure services for at-home workers by setting up and troubleshooting firewalls and VPN tunnels. To learn about Progent's consulting services for Azure, see Azure consulting services.
Microsoft 365, formerly branded Office 365, is Microsoft's popular family of business productivity software and cloud services offered on a subscription basis. Microsoft apps and cloud services are marketed in a variety of plans designed for customers ranging from individuals and households to major corporations. Progent offers quick and easy remote contact with consultants familiar with Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android operating systems. Progent can help your business to evaluate the various subscription bundles offered with Microsoft 365 and deploy 365 apps for your remote workers to achieve top business value. To learn about Progent's support services for Microsoft 365, refer to Microsoft 365 consulting services.
Microsoft 365 Exchange Online is among the most widely used applications in the Microsoft 365 product suite. Exchange Online provides the benefits of reduced spending for data center infrastructure, simplified management, dynamic scaling, high availability, and other benefits inherent with cloud computing. Microsoft has engineered Exchange Online to run seamlessly with on-premises deployments of Exchange, enabling customers to build hybrid networks. Progent's certified Exchange consultants are available for as-needed help to get you through tough technical roadblocks and also offer comprehensive project management services to ensure your teleworkers have convenient and safe access to your Exchange Online environment. For details Progent's expertise for Exchange Online, visit Exchange Online configuration and troubleshooting consulting.
Amazon AWS is a trailblazer in the public cloud arena and is the industry's top source of cloud-based services. Progent offers fast and affordable online access to cloud connectivity experts who can help your business to design, implement, maintain, and debug hybrid IT networks that integrate Amazon AWS cloud services with on-premises resources and with other public clouds like Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to help your company to create a high-uptime network model to make sure your employees have a productive computing environment whether they are working from your main office, a branch office, from home, or on the move. To learn about Progent's consulting services for Amazon AWS, visit Amazon AWS integration services.
Google Cloud (GCP) is a popular collection of cloud computing services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can assist you to extend your current IT resources with the Google Cloud, and Progent's database consultants can help you make your critical applications cloud ready so your telecommuters can take full advantage of Google Cloud services. Progent can help your organization to deploy virtual machines on Google Cloud Compute Engine, plan a cost-effective storage system with Google Cloud Storage, and simplify identity management for telecommuters with Google Cloud Identity services. Progent can also help your business to utilize GCP's unified management technology to administer and monitor your GCP environment. For details, refer to Google Cloud Platform integration services.
Help Desk Support for At-Home Workers
An emergency, enterprise-wide transition to a telecommuter business model, which could be driven by an epidemic or as a component of a business continuity plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk services allow businesses to outsource or augment their Call Center with Progent's online Technical Response Center team.
Cybersecurity for Telecommuters
Work-from-Home staff members commonly use their personal computing devices and often work in an unsecured physical area. This situation multiplies their vulnerability to malware threats and requires judicious configuration of firewalls, anti-malware tools, multi-factor authentication, remote monitoring, extensive user education, and the creation of policies built on best practices. Progent's veteran group of cybersecurity solutions experts can help you to plan, implement and maintain a compliant cybersecurity solution that guards critical IT assets in environments that incorporate at-home workers.
Firewalls enable you to create a network environment that can be securely utilized by local users as well as by at-home workers, mobile workers, suppliers, clients, and the public. Next-generation firewall appliances permit you to assign and control different permissions to different groups of users and to expand your IT network and adjust your security as your company evolves and as network attacks become increasingly sophisticated. Progent supports both new and legacy firewall appliances from all leading manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For details about Progent's firewall integration services, go to firewall integration and support services.
Online Endpoint Monitoring makes it possible to watch over the disparate devices used by an at-home workforce and either block or identify and mitigate modern threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is put on every secured endpoint device, watching all activity and using state-of-the-art AI technology from SentinelOne to identify new threats on arrival. When a cyberattack is discovered, ProSight ASM instantly disconnects the infected device from the corporate network to quarantine the threat. Because the ProSight Active Security Monitoring agent is autonomous, endpoint devices remain secure even when they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To find out more about ProSight ASM, go to remote endpoint monitoring for teleworkers.
Progent's Duo authentication Managed Services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you log into a protected application and enter your password you are asked to confirm your identity on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized as this added form of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You may register multiple validation devices. For more information about Duo two-factor identity validation services, visit Duo MFA two-factor authentication services for an at-home workforce.
Security Audits can assess the exposure of your information system to all classes of outside and local security attacks for an environment that includes an at-home workforce. Progent can deploy remote, automated security analysis scanning for rapidly and economically uncovering a wide variety of security gaps that can be found via the Internet. Progent's security assessment experts, which can be managed by data security experts with top certifications including CISA, ISSAP, and GIAC, can assist your business to audit your processes and policies and assess your network architecture to allow you to implement top-level security for your an at-home workforce.
Horizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that can deliver autonomous testing of your at-home connectivity solution as well as your internal and perimeter networks so you can uncover, prioritize, fix, and confirm security vulnerabilities before malicious hackers can exploit them. Progent's pentest experts can assist you to use NodeZero to perform thorough pentests of your perimeter and your internal network in order to determine your current security profile. Progent's NodeZero experts can also assist you to strengthen your network security and can assist you to plan and implement a cohesive cybersecurity strategy that simplifies management and provides maximum cyber defense for on-premises, cloud-based, remote, and perimeter IT resources. To find out more details about Progent's vulnerability assessment services powered by on NodeZero's penetration test products, see Consulting Services for NodeZero's Pentest Platform.
Download White Paper: Securing a Work-From-Home Environment
To view or download a white paper about key areas to concentrate on for securing a network that supports work-from-home staff, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection for At-Home Workers
The field of Data Protection covers backing up and recovering critical information in order to avoid data loss and minimize restoration time in case of storage system problems due to equipment breakdowns, programming glitches, human mistakes, cyber attack, or any other reason. Dependable data protection solutions can be especially challenging to design and maintain in hybrid environments that combine local data centers, cloud resources, and an at-home workforce.
Unified Management for Telecommuters
Microsoft has rebranded and reshuffled its endpoint management products under the title Endpoint Manager, which includes Intune for cloud-based management of remote devices and Configuration Manager for managing onsite computers. Microsoft Endpoint Manager offers a unified solution for safeguarding critical information by controlling onsite, mobile, and home-based endpoint devices.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and protecting mobile devices and applications. Remote endpoint computers can be personally owned or business owned. IT administrators managing the enrolled endpoint computers of at-home workers can utilize Intune to provision and validate apps on devices, push updates and certificates, configure policies for accessing data and resources, manage passwords, establish VPN tunnels, control how home-based workers share data, establish threat protection, ensure security compliance, and erase sensitive data from lost, stolen or deactivated endpoint devices. Intune runs with Apple iOS, Google Android, Windows, and macOS/OS X devices. To learn about Microsoft Intune and how Progent can assist you to use this platform to manage the devices of your teleworkers, see Intune teleworker endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management platform that allows network administrators to keep offsite endpoint devices up to date and secure. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint administration combined with VMware's Horizon virtual application delivery platform for authorization control, app management, and setup management of endpoint computers. Workspace ONE runs with devices based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site deployment via a one-time purchase. Key capabilities of VMware Workspace ONE include rapid remote deployment of new laptops, immediate onboarding of new users, policy set up and enforcement for all categories of devices, unifies reporting and performance analytics, email encryption, and seamless integration with Microsoft apps and cloud-based products. For information about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE mobile device management consultants.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient telecommuter solution for your Honolulu, Hawaii organization, call