Fast and Affordable Remote Help for Honolulu Computer Networks
For organizations in Honolulu or anywhere in the state of Hawaii, Progent provides remote technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging networking issues, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.
Progent's online technical support engineers provide exceptional leverage due to the fact that they have the real-world background and are equipped with the advanced technology necessary to resolve most network problems quickly. This reduces immediate expenses because solutions accumulate fewer billable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company benefits additionally in indirect costs by minimizing or avoiding network downtime and associated costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online technical support know-how is especially important for businesses that rely on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.
Progent's pricing model for online help is structured to leverage your network support dollar. Progent bills per minute for phone consulting, so you are invoiced only for the support that you receive. Unlike many remote support companies, Progent imposes no startup charge or minimum fees. Progent's one-minute granularity and clean policy for billing avoid situations where quick solutions manage to turn into big invoices. Progent's skill at disposing of problems efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of optimized technologies and field-proven processes which ensure the highest level of efficiency for remote consulting and repair for IT networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's online support team to link to your system without compromising system security.
Progent's sophisticated customer support reporting system keeps comprehensive documentation of all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of support provided to each client by every engineer. This history of problems and repairs is stored as a readily exploitable support knowledge base that enables Progent's remote support engineers to communicate their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's high-level certifications and working relationships with important technology companies including Cisco and Microsoft open up other vast technical support knowledge bases and allow fast response from vendors' internal product engineers so Progent's remote consulting experts can arrive at the most efficient resolutions promptly.
Online technical support services offered by Progent to customers in Honolulu and throughout the state of Hawaii include:
Authorized MS Windows Expertise
Progent's Microsoft-expert online support engineers can provide computer system problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2013 application development,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 consulting,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable desktop support services to assist you company to install, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure consultants, and certifies a consultant's networking skills at the expert level. CCIEs know how to resolve even the most challenging challenges occurring in network design, deployment, maintenance, compliance, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS Software network management utilities and coming up with workarounds or identifying software updates. CCIEs provide exceptional cost-effectiveness because their broad experience enables them to find solutions for problems rapidly. In many cases, less experienced service providers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your environment via sophisticated remote troubleshooting technology in order to perform fast, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's industry-leading selection of networking products. Cisco technology support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting and support, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki wireless AP layout and configuration, Aironet Wireless Access Points deployment support, Cisco WiFi controllers consulting, Cisco VPN and Security Integration expertise, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection services to strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist your company to recuperate quickly after a serious breach. Security support services available from Progent cover comprehensive data security and compliance audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recovery from malicious attacks; installing firewalls; designing secure mechanisms for remote and mobile connectivity; protecting your email infrastructure from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
Progent offers advanced remote support services to help companies of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that utilize physical IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent workflow for restoring services rapidly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and patches and can generate audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide phone-based support services to address a wide spectrum of information technologies including system architecture, email solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy administration in networks that include Linux-based systems with Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from older applications to MS Windows or Linux-powered environments. Progent's group-oriented approach to resolving network problems enables fast escalation, when required, to consultants with task-relevant experience to handle challenging situations. This expedites repair of critical problems, reduces lost productivity, and lowers service expense.
Important Linux platforms for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to allow small and medium-size businesses to benefit from the same best-of-breed technology used by some of the world's leading corporations. Progent's ProSight line of network management outsourcing services addresses all key aspects of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to provide centralized control and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your Progent consultant so all looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows clients to complete major initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Honolulu Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Call Center outsourcing support services are well suited for organizations who don't have the money or time to create an internal Call Center but who require fast communication with an effective Help Desk with proficient phone assistance plus the expertise to escalate complex problems to advanced engineers.
Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk Call Center or enhancing your existing one, identifying or enhancing Help Desk Call Center software to address the unique requirements of your company, or adding temporary online staff to reinforce your in-house Call Center team to deal with demanding scenarios like software transitions, major updates, or installing brand new business software.
Progent's Help Desk team of veteran information technology professionals gives your computer users in Honolulu or anywhere in the state of Hawaii quick communication with an efficient technical support group with substantial experience offering telephone-based support and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk recognition as a solid enabler of business success, and Progent's goal is to resolve instead of just record network issues.
- Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting staff can supply phone-based advanced consulting expertise and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Honolulu, or anywhere in the state of Hawaii, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM for your environment so that your network maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they expand into network outages, remote monitoring can ward off inconvenient and expensive network failures. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks based on multiple platforms.
To contact Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Honolulu or throughout the state of Hawaii, Progent's phone-based computer support specialists are ready to deliver expert and affordable system help the moment your business has to have it. More than 15 years of offering remote repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine online access tools to fix network problems rapidly while eliminating the expense and lost productivity associated with on-site service calls.
Even if your Honolulu organization deals with a local freelance consultant or maintains an in-house organization that know how to handle ordinary network issues, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the time or the experience to deal with sudden system emergencies or particularly tough integration projects.
Advantages of Progent's IT Support for Organizations in Honolulu
Progent's online technical help services enable your Honolulu company to experience the benefits of on-call, expert IT support without the cost of maintaining an in-house IT staff. Your information system will derive greater strategic value by becoming more reliable, productive, and secure. Benefits to your company include:
- Convenient remote extension of your on-site support resources
With most companies in Honolulu and throughout Hawaii, nearby network service resources, whether represented by outside consultants or a full-time maintenance staff, can deal with typical network problems. On the other hand, major troubles can strike when local resources are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your local support technicians. In these situations, Progent's online support specialists provide a convenient, quick, and economical way to supplement your regular help and to pass on useful knowledge to improve your ability to deal with future issues in-house.
- Less Reliance on Individual Consultants
For network support, smaller offices often rely on independent freelance service providers. While independent consultants carry less overhead than big support organizations and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in training, the absence of backup help may require your business to go without assistance during an emergency. As your business expands, network downtime and trouble with critical software become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of backup support experts to make sure your IT system remains available.
- Build a Scalable Basis for Seamless Growth
Organizations often begin with an information architecture created on a modest budget. Without a scalable infrastructure, band-aid fixes often get piled on top of a shaky foundation. As a company grows, stability and expandability issues can hinder the productivity of the business. Such poorly built systems need proper assessment, smart strategic planning, and extensive IT knowledge to upgrade to a system architecture able to provide the solid foundation to meet critical business requirements and ease future growth.
- Interact with Solution Providers Rather Than Product Resellers
Smaller organizations require advice and technical education to negotiate an ever more complex maze of technology alternatives available for promoting business success and improving efficiency. Businesses do not need a network consultant who is motivated to sell a certain vendor's technology. IT consulting and product selling can result in a scenario where the recommended
solution is designed around a profitable product instead of the genuine requirements of a client. Progent avoids these conflicts by selling only services rather than products. This allows Progent to match technical consulting with the best needs of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT expertise, refined remote support software, and understanding of enterprise networking enable companies to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Start Getting Online Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry background, at the front lines of IT service, executing a wide variety of IT projects for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support personnel. This ensures that you get not only world-class IT skills, but also a consultant with proven approaches for using technical knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site help by the minute. Consequently, you are charged only for received support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and asks no retainer for services provided during regular working hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be forced to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their scope, Progent can focus on providing high-value services where Progent faces little competition. Companies who work with trusted freelance consultants or who maintain internal IT personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to provide 24x7 remote monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing potential problems before they cause downtime, network monitoring can keep your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.