Fast Remote Help for Honolulu Computer Systems
Urgent Online Help for Honolulu SystemsFor businesses in Honolulu or anywhere in the state of Hawaii, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve complex networking issues, plus the assistance of CISA and CISSP-accredited security experts to handle advanced security design and troubleshooting jobs.

Progent's online technical support engineers provide excellent value due to the fact that they have the practical background and have access to the sophisticated tools necessary to solve the majority of information system problems quickly. Efficient support lowers direct expenses because service calls accumulate fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your office. Your organization benefits additionally in incidental costs by minimizing or avoiding network outages and related costs stemming from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote consulting experience is especially valuable in environments that depend on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.

Progent's billing policy for remote help is structured to leverage your network support investment. Progent bills per minute for phone consulting, so you are charged only for the support that you receive. Unlike typical remote support organizations, Progent imposes no startup fee or minimum fees. Progent's per-minute granularity and clean model for pricing avoid scenarios where fast repairs somehow end up as large bills. Progent's skill at solving technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized tools and field-tested methodologies that permit the highest degree of efficiency for remote technical support and repair for IT networks of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to interface to your company's computer system remotely without violating corporate security.

Progent's advanced technical support reporting system maintains detailed records for all support that Progent's clients have been provided. Progent's staff engineers have access to the history of assistance rendered to every client by every Progent consultant. This archive of issues and solutions is structured as a quickly accessible proprietary knowledge base that allows Progent's online support experts to share their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's high-level certifications and working relationships with key technology companies such as Cisco and Microsoft open up other extensive support databases and allow priority response from manufacturers' internal engineering staff with the result that Progent's online consulting specialists are able to come up with the best solutions quickly.

Online support offered by Progent to clients in Honolulu and anywhere in the state of Hawaii include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the world's top corporations. Progent's ProSight series of IT management outsourcing services addresses all critical areas of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide centralized control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so all looming problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to assess your company's preparedness to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup system that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special areas of computer technology enables customers to execute major projects within budget and on schedule. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center support programs for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Call Center outsourcing support services are well suited for organizations who lack the money or time to create an in-house Call Center but who require fast response from a dependable Help Desk with proficient telephone assistance as well as the technical depth to escalate the most challenging problems to high-level consultants.

    Progent's Call Center consulting services can guide you in establishing an efficient new Help Desk Call Center or revamping your current organization, selecting or customizing Call Center application software to address the particular requirements of your business, or providing occasional phone support staff to work with your in-house Help Desk resources to handle high-demand situations such as software migrations, mass upgrades, or installing new business software.

    Progent's Help Desk team of experienced network professionals provides your customers in Honolulu or anywhere in the state of Hawaii immediate access to a dependable technical support group with years of experience providing phone consulting and remote diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center recognition as a solid contributor to company productivity, and Progent's intent is to fix and not simply record technical issues.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts staff can supply online advanced consulting expertise and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for Microsoft business applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Honolulu, or anywhere in the state of Hawaii, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your business so that your network maintenance is proactive and automated. By exposing emerging issues before they result in downtime, automated monitoring can minimize disruptive and expensive network failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks powered by multiple operating systems.
How Your Honolulu Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent online assistance with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Honolulu or anywhere in the state of Hawaii, Progent's phone-based computer support specialists are ready to provide effective and cost-effective IT help whenever your organization needs it. More than a decade of providing remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to repair network problems quickly while eliminating the expense and lost productivity associated with on-premises support calls.

Even if your Honolulu company has a regular independent support technician or employs a full time IT staff that know how to deal with common computer issues, Progent’s Microsoft certified consultants can offer an easy and seamless virtual extension of your on-site resources for situations when your regular service personnel either lack the availability or the knowledge to solve sudden network emergencies or particularly complex integration projects.

Advantages of Progent's IT Support for Organizations in Honolulu
Progent's online IT consulting services allow your Honolulu organization to experience the benefits of timely, enterprise-grade network support without the cost of maintaining an in-house IT staff. Your network will acquire greater strategic value by becoming increasingly available, productive, and secure. Benefits to your company include:

  • Convenient remote extension of your local IT resources
    For most businesses in Honolulu and throughout Hawaii, nearby network support providers, whether represented by freelance consultants or an in-house maintenance staff, can take care of the majority of technical problems. On the other hand, major troubles can occur when local resources are overstretched or absent, and some trouble may involve technology that is beyond the scope of your local service people. In these situations, Progent's online service specialists give you an easy, fast, and affordable way to augment your regular help and to transfer valuable information to improve your ability to handle downstream problems in-house.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller offices often rely on individual freelance service providers. While freelance service people carry smaller internal costs than big consulting firms and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the absence of fallback help may force your company to go without help during an emergency. As your network expands, system downtime and problems with critical applications are more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of reserve support experts to make sure your network stays up and running.

  • Build a Solid Foundation for Smooth Expansion
    Businesses typically begin with an information architecture created on a modest budget. Without a proper framework, slap-dash fixes can get thrown on top of a shaky foundation. When a network grows, stability and expandability problems can impede the success of the business. Such badly built environments require careful assessment, smart strategic planning, and broad-based technical knowledge to evolve to a network infrastructure able to deliver the stable foundation to handle current business requirements and ease future growth.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller offices require advice and technical training to navigate through an increasingly complicated maze of technology options available for promoting business growth and enhancing productivity. They hardly need a network engineer who is motivated to sell a specific vendor's products. IT consulting and product sales can result in a situation where the proposed solution is designed around a profitable technology instead of the true needs of a client. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to align technical expertise with the real needs of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical background, fine tuned support software, and understanding of enterprise networking allow businesses to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.

Progent stands out by offering:

How Does My Business Begin Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.