Fast and Affordable Online Support for Honolulu Computer Networks
For companies in Honolulu or anywhere in the state of Hawaii, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security design and troubleshooting issues.
Progent's online support experts offer exceptional leverage because they have the practical experience and have access to the advanced tools necessary to solve most network issues quickly. Efficient support lowers direct expenses since service calls require minimal chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization benefits additionally in incidental costs by reducing or eliminating system outages and associated losses due to business discontinuity, upset clients, idle workers, and de-focused management. Progent's advanced online consulting know-how is particularly helpful for businesses that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.
Progent's billing policy for online support is designed to stretch your network support dollar. Progent charges per minute for phone assistance, so you owe just for the support that you actually get. Unlike many online support organizations, Progent imposes no startup charge or minimum payments. Progent's one-minute granularity and simple model for billing eliminate scenarios where speedy. minor repairs somehow turn into big tabs. Progent's penchant for disposing of problems quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of customized technologies and proven methodologies that allow the highest level of efficiency for remote help and repair for IT networks of any size. Progent offers secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to communicate with your company's environment without breaching corporate security.
Progent's powerful customer support reporting application includes thorough histories of all support that Progent's customers have received. Progent's staff engineers have access to the history of all help provided to each customer by any consultant. This history of anomalies and repairs is organized as a conveniently accessible internal knowledge base that permits Progent's online technical professionals to share their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and working associations with important industry leaders such as Cisco and Microsoft make available additional extensive technical knowledge bases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to find the best solutions in the least time.
Remote support offered by Progent to customers in Honolulu and throughout the state of Hawaii include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support engineers can provide network problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration consulting, Skype for Business migration consulting, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of cost-effective desktop support services to assist your company to deploy, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking consultants, and certifies an individual's network technology skills at the master level. CCIEs know how to handle even the most challenging challenges associated with network infrastructure planning, deployment, management, compliance, and repair. CCIEs operate closely with Cisco's in-house product support engineers in isolating anomalies with IOS network management tools and coming up with workarounds or identifying software updates. Cisco qualified CCIEs provide excellent value because their deep experience permits them to fix problems rapidly. In many instances, less seasoned service providers can struggle for many hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can connect to your network using the latest remote troubleshooting tools in order to perform fast, secure, and economical analysis and repair.
Progent's Cisco CCIEs offer help for the entire range of Cisco's market leading selection of connectivity devices by offering consulting services that include:
CISSP and ISSAP Premier System Security Experts
Progent's qualified CISM and CISSP security and compliance consultants can provide a variety of system protection services that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or assist your business to recuperate rapidly after a serious breach. Security solutions available from Progent cover in depth network security and compliance analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; fast recovery from virus and worm assaults; installing firewalls; building safe mechanisms for off-site and mobile communication; defending your messaging system from spam and DHA attacks; and managing round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced remote support services to help organizations of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent process for restoring services quickly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that provide high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide phone-based consulting services to address a wide spectrum of computer technologies such as system infrastructure, email systems, network and process security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified administration in networks that include Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for resolving network problems enables fast escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This accelerates repair of critical problems, reduces network downtime, and lowers service costs.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price managed services intended to enable small and mid-size organizations to utilize the same cutting-edge technology used by many of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire threat progression including blocking, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to provide web-based management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious management activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that need critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for special IT programs. Billing charges for ongoing consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important areas of computer technology allows clients to complete critical initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Honolulu Business Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex problems.
Progent's Help Desk Call Center consulting support can aid you in building an efficient new Call Center or improving your established organization, selecting or customizing Help Desk application software to address the unique requirements of your corporation, or adding occasional online staff to work with your in-house Help Desk Call Center resources to handle unusually busy scenarios like software migrations, mass upgrades, or installing new applications.
Progent's Call Center staff of experienced information technology experts gives your customers in Honolulu or anywhere in the state of Hawaii instant contact with a dependable network service group with years of experience offering telephone-based consulting and remote troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center perception as a solid contributor to company efficiency, and Progent's target is to solve rather than merely document technical issues.
- Business Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting Team can supply online professional consulting support and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. For more about Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Honolulu, or anywhere in the state of Hawaii, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your environment so your network support is proactive rather than reactive. By detecting looming trouble spots before they expand into downtime, system monitoring can head off disruptive and costly network crises. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that incorporate a variety of operating systems.
To get in touch with Progent about urgent online expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Honolulu or anywhere in the state of Hawaii, Progent's online computer support engineers are ready to provide expert and affordable IT support whenever your company has to have it. Long experience offering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity technology to fix computer problems quickly while eliminating the cost and lost time that comes with in-person support visits.
Even if your Honolulu company relies on a regular independent support technician or employs a full time IT staff that can handle day-to-day network issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent virtual expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the expertise to solve unexpected network crises or particularly complicated integration projects.
Advantages of Progent's IT Support for Businesses in Honolulu
Progent's online network troubleshooting services enable your Honolulu organization to enjoy the advantages of on-call, enterprise-grade network support without the expense of managing an in-house IT organization. Your information system will acquire greater strategic worth by becoming increasingly available, efficient, and secure. Benefits to your company include:
- Convenient virtual extension of your on-site IT resources
With most businesses in Honolulu and throughout Hawaii, nearby computer service providers, whether represented by independent consultants or an internal IT staff, can handle the majority of technical issues. However, serious problems may strike when local resources are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your onsite support people. In these situations, Progent's online support professionals give you a convenient, fast, and affordable way to supplement your regular resources and to convey useful knowledge to improve your ability to resolve future issues locally.
- Less Reliance on Freelance Service Providers
For network support, smaller offices commonly depend on independent freelance service providers. While freelance consultants carry less overhead than larger consulting companies and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in training, the lack of fallback personnel may require your business to wait for help during an emergency. As your business expands, system unavailability and problems with vital software are more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a dependable source of backup support expertise to insure your IT system remains up and running.
- Create a Solid Foundation for Smooth Expansion
Organizations often begin with an IT architecture created on a shoestring budget. Lacking a robust framework, band-aid fixes often get thrown on top of an unstable foundation. When a company grows, reliability and expandability issues can hinder the success of the organization. Such badly designed environments require careful assessment, intelligent long-term planning, and wide IT expertise to upgrade to a system architecture that can deliver the stable foundation to handle critical business demands and ease downstream growth.
- Work with Solution Providers Rather Than Technology Resellers
Smaller businesses require guidance and technical training to negotiate an increasingly complicated maze of product options available for accelerating business success and improving productivity. These companies hardly need a computer consultant who is motivated to earn a commission on a certain vendor's products. IT support and product sales can result in a scenario where the proposed
solution is built around a profitable technology rather than the true requirements of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to match technical consulting with the real interests of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical background, fine tuned remote support software, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Network Help from Progent?
- In-depth Expertise in Microsoft's Complete Line of Server Platforms
Progent can provide in-depth support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support services, Microsoft Windows Server 2008 migration, Windows 2003 maintenance, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration, Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person help by the minute. As a result, you are billed exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no minimum charge and requires no monthly commitment for support services delivered during normal business hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you won't be tempted to allow simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or small service organizations who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service reports sent by each consultant to every client. The practice of detailing and organizing service activity allows more effective support and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to offer round-the-clock network monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, system monitoring can keep your IT network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.