Fast Remote Troubleshooting for Honolulu Computer Networks
For organizations located in Honolulu or anywhere in the state of Hawaii, Progent offers online help for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided remote support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve complex networking issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and diagnostic jobs.
Progent's remote technical support experts offer exceptional leverage because they possess the practical background and have access to the advanced tools necessary to resolve most network issues rapidly. Efficient support reduces immediate costs since solutions use up minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company benefits even more in indirect expenses by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's extensive online technical support know-how is especially important for businesses that rely on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.
Progent's billing model for online help is structured to leverage your network support dollar. Progent bills per minute for phone consulting, so you are invoiced exclusively for the support that you receive. Unlike many remote support firms, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing save you from scenarios where quick fixes somehow end up as substantial bills. Progent's penchant for disposing of problems efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of customized technologies and proven methodologies which ensure the maximum level of effectiveness for online engineering help and troubleshooting for IT networks of all sizes. Progent offers safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's Technical Response Center to communicate with your company's environment remotely without compromising corporate security.
Progent's advanced service database application stores detailed documentation for the support that Progent's clients have received. Progent's authorized consultants have the benefit of the details of assistance provided to each Progent client by any Progent engineer. This history of problems and repairs is structured as a conveniently accessible proprietary knowledge base that enables Progent's online technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and working associations with important technology companies including Cisco and Microsoft open up additional massive technical support knowledge bases and permit priority response from vendors' in-house engineering staff so Progent's online service specialists can come up with the best solutions quickly.
Online services available from Progent to clients in Honolulu and throughout the state of Hawaii include:
Authorized MS Windows Support
Progent's Microsoft-certified remote support engineers offer computer troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help you with a wide variety of technology support services including
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 application development,
Microsoft Skype for Business migration support, Lync Server integration, and Office Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server migration,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective desktop support services to help your company to deploy, integrate, repair, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration support services plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network consultants, and validates a consultant's technical knowledge at the expert level. Cisco CCIEs know how to resolve the most complex issues associated with network planning, integration, maintenance, compliance, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network management utilities and developing alternate approaches or identifying software patches. CCIEs provide exceptional value since their deep expertise permits them to find solutions for problems quickly. In common instances, less qualified service providers can wrestle for hours or even days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your computer system using sophisticated on-line support tools to provide quick, secure, and affordable analysis and repair.
Progent's CCIEs can provide consulting for the complete line of Cisco's market leading selection of networking products. Cisco infrastructure support offered by Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support, Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Wireless APs planning and integration help, Cisco wireless controllers integration consulting, Cisco Security and VPN Consulting help, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of system protection services to strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or help your business to clean up rapidly following a damaging breach. Security solutions offered by Progent include: thorough information security audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; quick recuperation from malicious attacks; integrating firewalls; building secure techniques for remote and mobile access; guarding your messaging system from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online support to help organizations of all sizes connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that combine physical IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting services online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent runbook for recovering services rapidly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and patches and can generate reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online consulting services to cover a wide range of computer technologies such as network architecture, email solutions, system and process security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified management in networks that combine Linux and Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Windows or Linux-based environments. Progent's team-based methodology for resolving technical issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance troubleshooting anomalies within UNIX/Linux systems based on leading derivatives of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's leading corporations. The ProSight suite of outsourced network management services covers all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the complete threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become lost or damaged due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to provide centralized control and comprehensive protection for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your Progent consultant so all looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT programs. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these special fields of information technology enables customers to execute critical projects economically and on time. Progent's special online engineering services include:
How Your Honolulu Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk service offerings for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are designed for companies who don't have the money or time to build and maintain an internal Call Center but who need quick response from a dependable Help Desk Call Center with proficient telephone support as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progentís Virtual Help Desk is designed for larger companies and acts as a transparent supplement to your existing Help Desk resources. Progent's Virtual Call Center can act as a an escalation option for the most difficult technical issues, or be ready in hectic instances when your other service providers are overwhelmed.
Progent's Help Desk team of seasoned information technology professionals offers your computer users in Honolulu or anywhere in the state of Hawaii fast access to an efficient network service group with substantial experience offering telephone-based consulting and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk recognition as a major driver of company productivity, and Progent's goal is to resolve instead of merely report network problems.
- Business Applications Services: Education, Customization, and Integration
Progent's Applications Consulting Team provides online professional engineering expertise and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for popular Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's expertise, custom programming, and training services, go to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Honolulu, or anywhere in the state of Hawaii, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your business so that your network maintenance is proactive rather than reactive. By anticipating potential trouble spots before they evolve into downtime, remote monitoring can minimize stressful and costly service crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems based on multiple platforms.
To contact Progent about emergency online help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Honolulu or throughout the state of Hawaii, Progent's online network support engineers can deliver professional and affordable IT help the moment your company has to have it. More than a decade of offering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to solve computer problems quickly while eliminating the expense and lost productivity associated with on-premises support calls.
Even if your Honolulu business has a local freelance consultant or employs a full time organization that can handle ordinary network problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless remote extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the experience to handle unexpected system emergencies or especially challenging integration projects.
Advantages of Progent's IT Support for Offices in Honolulu
Progent's remote technical help services enable your Honolulu organization to have the benefits of timely, world-class IT support without the expense of maintaining a full-time IT organization. Your network will derive greater business value by being more reliable, productive, and protected. Advantages to your company include:
- Seamless remote expansion of your local IT resources
With most offices in Honolulu or anywhere in Hawaii, local computer support providers, whether consisting of outside consultants or an in-house IT staff, can resolve the majority of network problems. On the other hand, serious problems may spring up when local support personnel are too busy or absent, and some trouble may involve IT products that is beyond the scope of your usual support personnel. In these instances, Progent's online support professionals give you a convenient, quick, and budget-friendly way to supplement your local help and to transfer valuable knowledge to improve your capability to resolve future problems in-house.
- Reduced Dependence on Individual Consultants
For network maintenance, smaller organizations commonly rely on individual freelance consultants. Although freelance consultants have smaller overhead than larger consulting firms and can afford to charge marginally less, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in class, the lack of fallback personnel may force your business to go without help during an emergency. As your network grows, network unavailability and problems with vital software become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of reserve support expertise to make sure your network remains up and running.
- Create a Solid Basis for Seamless Growth
Companies often begin with an information system created on a shoestring budget. Lacking a strong framework, slap-dash fixes can get piled on top of an unstable foundation. As a network grows, stability and scalability issues can impede the productivity of the business. These badly built systems need proper assessment, smart strategic planning, and wide IT expertise to evolve to a network architecture that can offer the stable foundation to handle vital business demands and ease downstream expansion.
- Work with Solution Providers Rather Than Product Resellers
Smaller organizations require guidance and technical training to navigate through an increasingly complicated maze of technology options available for promoting business success and improving efficiency. Businesses do not need a network engineer who is trying to sell a certain vendor's technology. Network consulting and product selling can lead to a situation where the recommended
solution is built around a profitable technology rather than the true requirements of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to align IT expertise with the best interests of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT expertise, refined remote support software, and familiarity with corporate IT allow companies to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does My Business Start Receiving Online Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world industry experience, at the forefront of IT support, executing a broad range of IT tasks for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its support staff. This means that you get not just world-class technical help, but also a support engineer with field-tested approaches for applying technical knowledge to solve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises visits by the minute. Consequently, you are invoiced only for received services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no retainer for services delivered during normal business hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you won't be forced to allow less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or local service firms who offer scant documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports sent by every consultant to every customer. The practice of detailing and organizing service activity results in more effective service and eliminates a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to provide 24x7 remote tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, system monitoring can keep your information network from painful and costly service disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.