Immediate Remote Help for Honolulu Hawaii IT Networks
For organizations in Honolulu Hawaii, Progent provides online help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered online support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve challenging networking issues, as well as the services of CISSP-qualified security consultants to handle high-level security architecture and troubleshooting jobs.
Progent's remote technical support engineers offer excellent value because they possess the real-world background and have access to the advanced technology required to solve most network issues quickly. Efficient support reduces direct costs since solutions use up fewer billable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your organization saves additionally with indirect expenses by minimizing or avoiding system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive online consulting know-how is especially helpful for organizations that rely on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's pricing policy for online support is designed to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are charged only for the services that you actually get. In contrast to many online support organizations, Progent asks for no startup charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing prevent scenarios where speedy. minor solutions somehow end up as substantial invoices. Progent's penchant for dealing with technical issues quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of customized tools and field-tested methodologies which permit the maximum level of efficiency for online technical support and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's Technical Response Center to communicate with your company's computer system without breaching corporate security.
Progent's powerful customer support database application maintains detailed records of the support that Progent's customers have been provided. Progent's staff engineers have access to the details of support provided to every customer by any Progent consultant. This history of trouble tickets and repairs is structured as an easily retrievable internal knowledge base that allows Progent's remote technical engineers to share their experiences company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and working associations with key industry leaders including Cisco and Microsoft make available additional extensive technical knowledge bases and permit fast access to manufacturers' internal support staff with the result that Progent's online service experts can find the most efficient resolutions in the least time.
Online technical services available from Progent to clients in Honolulu Hawaii include:
Certified MS Windows Support
Progent's Microsoft-premier online service experts can provide network repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration consulting, Microsoft Teams planning and integration, Skype for Business Server planning and deployment support, Lync Server integration, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective desktop services to assist you business to install, configure, repair, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking consultants, and validates a consultant's technical skills at the expert level. Cisco CCIEs can handle even the most stubborn issues encountered in network design, deployment, management, compliance, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS network management utilities and coming up with workarounds or locating program updates. CCIEs are an excellent value since their broad expertise permits them to solve problems quickly. In typical cases, less seasoned consultants can wrestle for hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can connect to your network via sophisticated remote support tools to perform fast, safe, and affordable analysis and remediation.
Hawaiian Islands Contact Information:
Progent offers consulting services and onsite technical support throughout the Hawaiian Islands.
Progent locations in Hawaiian Islands
Progent's CCIEs offer assistance with the complete line of Cisco's industry-leading selection of networking appliances. Cisco infrastructure expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers consulting, Cisco Catalyst switch support, Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Wireless APs deployment help, Cisco wireless controllers consulting, Cisco VPN and Network Security Integration help, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of security services to improve the defenses of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help your company to recuperate rapidly after a damaging breach. Security solutions offered by Progent cover comprehensive information security assessment utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recovery from virus and worm attacks; setting up firewalls; establishing safe mechanisms for off-site and mobile connectivity; protecting your messaging system against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert online consulting services to help organizations of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that combine physical resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable runbook for restoring applications and services quickly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and fixes and can generate reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer remote consulting services to address a broad range of computer technologies such as network architecture, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy administration in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from legacy systems to Windows or Linux solutions. Progent's team-based methodology for resolving technical issues enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts service costs.
Important Linux variants for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to enable small and medium-size businesses to benefit from the same advanced technology deployed by many of the world's leading enterprises. Progent's ProSight series of IT management outsourcing services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and allows fast restoration of critical files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide centralized management and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Billing rates for ongoing consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these important fields of computer technology allows clients to complete major projects economically and on time. Progent's special online consulting services include:
How Your Honolulu Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Help Desk support programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle the most issues.
Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Help Desk or revamping your established organization, identifying or modifying Help Desk Call Center application software to address the unique demands of your business, or providing temporary online staff to work with your internal Call Center team to deal with unusually busy situations such as software transitions, major updates, or installing brand new applications.
Progent's Call Center staff of experienced network professionals provides your customers in Honolulu Hawaii instant assistance from a reliable network service group with substantial experience delivering phone consulting and remote troubleshooting for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center recognition as a significant contributor to business efficiency, and Progent's goal is to solve instead of merely report network issues.
- Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting Team provides phone-based professional consulting expertise and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, programming, and education offerings, visit Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Honolulu Hawaii remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your environment so your network maintenance is proactive rather than reactive. By anticipating potential trouble spots before they result in full-scale emergencies, remote monitoring can ward off stressful and expensive information system crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments that support a variety of platforms.
To get in touch with Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Honolulu Hawaii, Progent's online computer support engineers are ready to deliver expert and affordable IT help whenever your company requires it. Long experience offering online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to solve network problems rapidly while avoiding the cost and lost time that comes with on-site service calls.
Even if your Honolulu company relies on a local independent consultant or maintains a full time organization that know how to deal with typical network problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the knowledge to solve unexpected network emergencies or particularly challenging integration problems.
Features of Progent's Remote Computer Support for Honolulu Hawaii
Progent's online support, Internet-based repair, system security expertise, and system management services give offices in Honolulu Hawaii the greatest leverage for your support investment. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk call center services and system administration, Progent's experts can deliver your business world class IT support while permitting you to eliminate the cost and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's online help program include:
- Fast Phone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to offices in Honolulu Hawaii and is also ideal for networks in geographic regions that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has access to a wide selection of Microsoft support tools, technical databases, and on-going training.
- Per Minute Billing to Minimize Expenses
Progent offers online support on a by-the-minute billing plan, so you are billed only for the support you use. Progent has no minimum fee for online support and requires no ongoing subscription fee for services delivered during regular business hours. This keeps you from paying big bills for simple repairs.
- Access to Cisco Network Design Experts
Progent's registered experts for Cisco offers the services of on-staff specialists with experience in designing, deploying, and troubleshooting networking environments powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's basic consulting services include system integration, MS Exchange Server expertise, network security design, and Co-managed Help Desk services. Progent's Experts group can provide in-depth consulting expertise in critical business applications. Support offered by the Application Experts Team includes:
Dynamics GP Consulting and Programming
Microsoft Office Project Training
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Application Development
MySQL Management and Software Design
Apple Mac Integration
Amazon Marketplace Web Service Software Integration
By providing a convenient one-stop source for network generalists and application experts, Progent is able to deliver fast, inexpensive, and comprehensive IT solutions that match the unique requirements of your business.
- Sophisticated Online Access Software
Secure online access permits Progent's service experts to observe exactly what your customers see. This makes it easier to find quick fixes to problems that might otherwise require an expensive onsite visit. State-of-the-art remote access tools and expert technicians combine to allow Progent to repair most network problems quickly and economically. Progent is an industry leader in offsite support and remote network monitoring.
- Support for Popular VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24x7 Support for Maximum System Uptime
For businesses with line-of-business applications, Progent offers optional round-the-clock online technical services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious businesses whose clients require immediate access to a Help Desk Call Center with effective telephone support and full escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical knowledge, refined support tools, and familiarity with corporate IT enable businesses to avoid the limitations of excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional background, in the trenches of network service, executing a broad range of IT projects for an extensive array of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This guarantees that you get not only expert technical help, but also a support engineer with proven approaches for applying computer knowledge to resolve real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site help by the minute. As a result, you are billed only for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and asks no retainer for services delivered during regular working hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you will not be tempted to allow minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent has little competition. Companies who utilize familiar independent consultants or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, protected, and efficient.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to offer round-the-clock network tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.