Immediate Online Help for Honolulu Hawaii Information Networks
Immediate Online Support for Honolulu NetworksFor organizations located in Honolulu Hawaii, Progent offers online help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support experts offer excellent value due to the fact that they have the real-world background and are equipped with the advanced technology needed to solve the majority of information system issues quickly. This lowers immediate costs since solutions accumulate fewer chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company benefits even more with incidental expenses by reducing or eliminating network outages and associated losses resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote consulting experience is particularly helpful for businesses that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's billing policy for online help is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the services that you receive. Unlike typical remote service companies, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and simple model for pricing eliminate scenarios where quick fixes somehow end up as substantial invoices. Progent's penchant for solving problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of customized tools and field-tested methodologies that promote the highest level of effectiveness for online consulting and repair for IT systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's remote service group to connect to your environment without breaching corporate security.

Progent's proven service database system maintains comprehensive documentation for all service that Progent's clients have received. Progent's team service personnel have the benefit of the records of services provided to every customer by every engineer. This history of problems and responses is organized as a conveniently exploitable proprietary database that allows Progent's online technical engineers to share their experiences company-wide to ensure that the quality of Progent's support grows over time. Progent's extensive list of certifications and close associations with important technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and allow quick response from manufacturers' in-house support staff with the result that Progent's remote service experts are able to come up with the most efficient resolutions in the least time.

Online technical services provided by Progent to clients in Honolulu Hawaii include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and medium-size businesses to benefit from the same advanced technology deployed by many of the world's leading corporations. The ProSight series of outsourced network management services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to provide web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your Progent consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup system that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special IT projects. Billing charges for ongoing consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of information technology allows clients to complete critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support programs for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues.

    Progent's Call Center consulting expertise can aid you in creating an effective new Help Desk Call Center or enhancing your current one, evaluating or modifying Help Desk Call Center application software to handle the particular needs of your business, or providing occasional phone support personnel to reinforce your internal Call Center team to handle unusually busy events such as software transitions, mass upgrades, or installing brand new business software.

    Progent's Help Desk staff of seasoned network experts offers your workers in Honolulu Hawaii immediate contact with an efficient network service group with years of experience providing phone help and remote troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial driver of company success, and Progent's goal is to solve rather than just report technical issues.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team provides remote professional consulting expertise and training in specific application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and education for familiar Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's expertise, custom development, and education offerings, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Honolulu Hawaii remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your environment so your network maintenance is proactive rather than reactive. By exposing emerging issues before they result in network outages, system monitoring can minimize inconvenient and costly service crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments that incorporate a variety of operating systems.
How Your Honolulu Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based assistance with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Honolulu Hawaii, Progent's phone-based computer support specialists are ready to provide effective and affordable IT help the moment your organization needs it. More than a decade of delivering remote repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to repair computer problems rapidly while eliminating the cost and lost productivity that comes with on-premises service visits.

Even if your Honolulu office relies on a regular independent consultant or employs an in-house organization that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote extension of your local resources for situations when your usual IT support personnel either lack the bandwidth or the experience to address unexpected system crises or particularly complicated integration projects.

Benefits of Progent's IT Support for Organizations in Honolulu Hawaii
Progent's remote technical help services allow your Honolulu company to realize the benefits of timely, enterprise-class IT support without the cost of managing an in-house IT organization. Your information system will acquire greater business value by being more available, productive, and secure. Advantages to your business include:

  • Convenient virtual extension of your on-site IT resources
    For most companies in Honolulu Hawaii, local network support providers, whether made up of outside consultants or an in-house IT staff, can deal with typical network issues. However, serious problems might strike when local support personnel are overstretched or absent, and some problems may be associated with IT products that is beyond the scope of your local support personnel. In these situations, Progent's online service experts give you an easy, fast, and affordable solution to supplement your local resources and to pass on valuable knowledge to increase your capability to handle downstream problems in-house.

  • Less Dependence on Freelance Service Providers
    For network support, smaller organizations commonly rely on individual freelance service providers. Although independent consultants carry smaller internal costs than big support companies and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the lack of backup help may force your company to go without assistance during an emergency. As your network grows, system downtime and trouble with critical applications are more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve service expertise to insure your network stays available.

  • Create a Scalable Foundation for Smooth Expansion
    Organizations typically begin with an IT architecture implemented on a modest budget. Without a strong infrastructure, band-aid repairs can get thrown on top of an unstable foundation. As a network grows, stability and scalability problems can hinder the productivity of the organization. Such badly built environments require careful analysis, intelligent strategic planning, and broad-based technical expertise to evolve to a system infrastructure that can offer the stable foundation to meet current business demands and ease future growth.

  • Work with Solution Providers Instead of Product Resellers
    Smaller offices require advice and technical education to negotiate an increasingly complicated array of product options available for promoting business success and enhancing productivity. These companies do not need a network engineer who is trying to resell a certain vendor's technology. Network consulting and product sales can lead to a situation where the recommended solution is designed around a predetermined product instead of the genuine needs of a client. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to match IT consulting with the real needs of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT expertise, fine tuned support software, and understanding of corporate IT enable offices to avoid the limitations associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by offering:

How Does My Business Start Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.

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