Fast Remote Support for Honolulu Information Networks
Urgent Phone Help for Honolulu NetworksFor companies in Honolulu or anywhere in Hawaii, Progent provides remote support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote support to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking issues, as well as the services of CISSP-certified security experts to handle high-level security design and troubleshooting jobs.

Progent's remote technical support experts offer excellent value due to the fact that they possess the real-world background and are equipped with the advanced technology necessary to solve most information system issues quickly. Efficient support lowers direct costs since solutions use up minimal billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your company benefits even more in incidental expenses by reducing or avoiding system outages and associated losses due to business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive remote technical support expertise is especially important for businesses that depend on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's pricing policy for online help is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you actually get. Unlike typical remote support organizations, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and clean model for billing prevent scenarios where quick repairs somehow turn into substantial bills. Progent's skill at handling technical issues efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of optimized technologies and field-tested processes which ensure the maximum level of efficiency for remote consulting and troubleshooting for information systems of any size. Progent offers protected VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's online support team to link to your environment remotely without violating network security.

Progent's advanced customer support database system includes extensive records of the service that Progent's customers have received. Progent's team service personnel have access to the details of services rendered to every client by any engineer. This history of trouble tickets and resolutions is organized as a readily accessible internal database that permits Progent's remote technical experts to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and close associations with major vendors such as Cisco and Microsoft make available additional extensive technical databases and permit priority access to vendors' in-house engineering staff with the result that Progent's online service specialists can find the most efficient solutions promptly.

Remote support available from Progent to clients in Honolulu and throughout the state of Hawaii include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price services intended to allow small and mid-size organizations to utilize the same best-of-breed technology used by many of the industry's top enterprises. Progent's ProSight series of outsourced network management services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the entire threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical files, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology projects. Billing charges for ongoing development or consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables clients to execute critical projects economically and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service options for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Call Center consulting expertise can assist you in creating an efficient new Call Center or revamping your established one, selecting or enhancing Call Center software products to meet the special needs of your company, or providing temporary phone support staff to work with your existing Help Desk Call Center team to handle high-demand events such as software migrations, major upgrades, or rolling out new business software.

    Progent's Call Center staff of veteran network experts provides your customers in Honolulu or anywhere in the state of Hawaii fast access to an effective network service resource with years of background delivering phone consulting and online troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center perception as a solid driver of business efficiency, and Progent's aim is to resolve instead of just annotate network problems.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff can supply online professional engineering expertise and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for popular Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's expertise, customization, and training offerings, refer to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Honolulu, or anywhere in the state of Hawaii, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your environment so your network maintenance is proactive and automated. By anticipating possible trouble spots before they evolve into crashes, system monitoring can head off stressful and expensive network breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or environments powered by a mix of operating systems.
How Your Honolulu Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency remote help with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent. For companies and startups in Honolulu or anywhere in the state of Hawaii, Progent's phone-based computer support engineers can provide expert and economical system help whenever your company requires it. More than 15 years of offering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access technology to solve IT problems quickly while avoiding the cost and lost time associated with on-site support calls.

Even if your Honolulu company deals with a regular freelance consultant or employs a full time IT staff that can handle day-to-day computer problems, Progent’s Microsoft certified engineers can still offer a convenient and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to handle unexpected system crises or particularly complex integration projects.

Advantages of Progent's Network Help for Businesses in Honolulu
Progent's online support services enable your Honolulu business to realize the benefits of timely, enterprise-level network support without the cost of maintaining a full-time IT organization. Your network will acquire added strategic worth by being increasingly reliable, efficient, and protected. Benefits to your company include:

  • Seamless virtual expansion of your local IT resources
    For most organizations in Honolulu and throughout Hawaii, local computer support resources, whether made up of outside consultants or an internal IT staff, can deal with typical network problems. However, major troubles might spring up when your regular resources are too busy or absent, and some problems may involve IT products that is beyond the scope of your local support people. In these cases, Progent's online service specialists provide a convenient, quick, and affordable way to supplement your local help and to transfer valuable information to improve your capability to resolve downstream issues in-house.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller companies commonly depend on independent freelance consultants. While freelance service people have less internal costs than larger consulting organizations and can often charge lower rates, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the absence of fallback help may require your business to wait for assistance during an IT crisis. As your business grows, network unavailability and trouble with vital applications become more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of backup service expertise to make sure your IT system remains up and running.

  • Build a Solid Foundation for Seamless Expansion
    Organizations typically start with an information architecture created on a modest budget. Without a robust infrastructure, band-aid fixes can get piled on top of an unstable foundation. When a network grows, stability and scalability issues can hinder the success of the business. Such badly designed systems require careful analysis, intelligent strategic planning, and wide IT expertise to evolve to a system architecture that can provide the solid foundation to meet critical business demands and ease future expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller offices require guidance and technical education to negotiate an increasingly complex array of technology options available for promoting business growth and improving efficiency. Businesses hardly need a network engineer who is attempting to sell a specific vendor's technology. Network consulting and product selling can result in a scenario where the proposed solution is built around a profitable product instead of the true requirements of a client. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to align technical consulting with the best needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT knowledge, fine tuned support software, and familiarity with corporate IT allow businesses to escape the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

How Does My Business Start Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.