Immediate Remote Technical Support for Honolulu Networks
For organizations in Honolulu or anywhere in the state of Hawaii, Progent offers online technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, as well as the assistance of CISSP-qualified cybersecurity experts to handle advanced security architecture and troubleshooting issues.
Progent's remote technical support experts provide exceptional leverage because they possess the practical experience and are equipped with the sophisticated tools needed to resolve most information system issues quickly. Efficient support reduces direct costs since solutions require minimal billable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization benefits additionally with indirect expenses by reducing or eliminating system outages and associated losses stemming from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive online consulting expertise is especially important in environments that depend on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you pay exclusively for the support that you actually get. Unlike typical online service organizations, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and clean policy for billing avoid situations where quick repairs manage to end up as large invoices. Progent's penchant for dealing with technical issues quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of customized tools and field-tested processes which allow the highest level of efficiency for online consulting and repair for IT networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's online support team to connect to your company's environment without compromising corporate security.
Progent's sophisticated service reporting system stores extensive records describing all support that Progent's clients have been provided. Progent's staff service personnel have access to the specifics of support delivered to every Progent customer by any engineer. This database of anomalies and resolutions is stored as an easily accessible internal database that allows Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's extensive list of accreditations and working relationships with major industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and permit priority access to vendors' internal engineering staff with the result that Progent's online consulting specialists can determine the best solutions in the least time.
Online technical services available from Progent to businesses in Honolulu and anywhere in the state of Hawaii include:
Certified Windows Support
Progent's Microsoft-expert remote support professionals can deliver computer system problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration consulting, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop consulting and support services to help your company to deploy, integrate, troubleshoot, and manage workstations and laptops based on Windows. Progent's PC desktop consulting services include offering Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure professionals, and validates a consultant's networking skills at the master level. Cisco-qualified CCIEs know how to deal with even the most difficult challenges surrounding network infrastructure design, integration, administration, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS Software network administration tools and developing workarounds or identifying software patches. Cisco CCIEs offer excellent cost-effectiveness since their deep expertise permits them to resolve problems rapidly. In common instances, less qualified engineers can wrestle for many hours or even days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can communicate with your computer system using the latest on-line troubleshooting tools to provide quick, safe, and affordable analysis and repair.
Progent's CCIEs offer assistance with the entire range of Cisco's top-selling selection of networking products. Cisco networking expertise available from Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Aironet Access Points planning and integration services, Cisco wireless controllers integration consulting, Cisco VPN engineering expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Consultants
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a range of security solutions to enhance the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to clean up quickly after a serious breach. Security support services offered by Progent include: comprehensive data security and compliance evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; quick cleanup after virus and worm attacks; setting up firewalls; designing secure architectures for remote and mobile access; guarding your email infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support services to help companies of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that combine local resources as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable workflow for restoring services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide remote consulting services to address a broad range of computer technologies including system infrastructure, messaging solutions, network and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in environments that include Linux with Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with transitioning from older systems to MS Windows or Linux-powered solutions. Progent's team-based methodology for resolving network issues promotes quick escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support costs.
Important Linux platforms for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's leading enterprises. The ProSight line of outsourced network management services addresses all critical areas of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the complete threat progression including blocking, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to provide centralized management and world-class protection for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent consultant so that all potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is intended to help assess your organization's ability either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT projects. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology enables clients to complete major initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Honolulu Business Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís Help Desk Co-management services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center team of seasoned network experts offers your workers in Honolulu or anywhere in the state of Hawaii immediate assistance from an efficient support group with extensive background offering telephone-based consulting and online diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center recognition as a significant driver of business efficiency, and Progent's policy is to resolve rather than simply record IT problems.
- Applications Services: Training, Development, and Integration
Progent's Applications Consulting Team provides remote and in-depth consulting support and education in special application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for popular Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, custom programming, and education services, see Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Honolulu, or anywhere in the state of Hawaii, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your environment so your IT support is proactive rather than reactive. By anticipating potential trouble spots before they expand into network outages, automated monitoring can minimize inconvenient and costly information system failures. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or systems based on multiple operating systems.
To get in touch with Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Honolulu or throughout the state of Hawaii, Progent's phone-based computer support engineers are ready to deliver professional and economical system help whenever your company needs it. Long experience offering online repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to repair network problems quickly while eliminating the expense and lost time that comes with on-site support visits.
Even if your Honolulu company relies on a regular independent consultant or maintains an in-house IT staff that can deal with day-to-day computer issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the experience to solve sudden network emergencies or particularly complex integration projects.
Features of Progent's Online Network Services for Honolulu
Progent's phone support, Internet-based repair, network security expertise, and network management services offer companies in Honolulu or throughout the state of Hawaii unparalleled leverage for your IT investment. Whether you require one-time telephone support and remote network repair or full-time Help Desk call center services and network administration, Progent's experts can provide your organization world class network support while permitting you to avoid the expense and administration overhead of running a large in-house IT organization. Key features of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to offices in Honolulu and is also ideal for networks in geographic areas of Hawaii that lack consultants with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a wide range of Microsoft support utilities, service information, and continuing training.
- By the Minute Rates to Reduce Expenses
Progent provides online help on a by-the-minute basis, so you pay only for the support you receive. Progent requires no minimum fee for phone service and asks for no ongoing subscription fee for support services delivered during normal working hours. This protects you from paying big invoices for quick fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco offers help from on-staff professionals who have skill in designing, implementing, and troubleshooting networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to show you how to build fast, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core consulting offerings include system integration, Microsoft Exchange expertise, corporate security design, and Help Desk Co-management services. Progent's Application Experts group can provide world-class consulting expertise for critical application areas. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP Support and Customization
MS Project and Project Online Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management Support and Software Development
MySQL Management and Software Design
Apple Mac Support
Amazon Marketplace Web Service Programming and Debugging
By providing a convenient one-stop source for IT generalists and specialists, Progent is able to deliver fast, cost-effective, and thorough IT solutions that meet the special needs of your company.
- Advanced Remote Connectivity Tools
Protected online access permits Progent's support professionals to see exactly what your users see. This makes it easier to find quick solutions to issues that might otherwise require an expensive onsite service call. State-of-the-art remote access software and expert technicians combine to enable Progent to repair most network problems quickly and economically. Progent is a pioneer in offsite troubleshooting and automated network tracking.
- Compatibility with Popular VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- Round-the-Clock Support for Maximum Network Uptime
For companies with vital applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce maximum system availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended specifically for budget-conscious companies whose clients require immediate recourse to a Help Desk Call Center with effective phone support and full escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical experience, refined support tools, and understanding of enterprise networking enable offices to escape the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Begin Getting Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Complete Line of Server Platforms
Progent can provide in-depth support for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 R2 migration, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange 2010 Server maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person help per minute. As a result, you owe exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services provided during normal working hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick solutions so you will not be forced to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent has little competition. Businesses who utilize familiar independent service providers or who employ in-house support staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, secure, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to offer 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your IT network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.