Fast and Affordable Remote Troubleshooting for Honolulu Hawaii IT Networks
Immediate Online Technical Support for Honolulu SystemsFor businesses located in Honolulu Hawaii, Progent provides online support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex networking problems, plus the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic issues.

Progent's online support experts provide excellent leverage because they have the real-world experience and are equipped with the sophisticated technology needed to resolve the majority of network issues rapidly. Efficient support lowers immediate costs because service calls require fewer chargeable consulting minutes. Remote help also eliminates the expense of sending an engineer to your office. Your company benefits additionally with indirect costs by minimizing or avoiding system outages and associated costs stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online technical support know-how is particularly important for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's pricing model for remote support is structured to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you are charged just for the support that you receive. Unlike many remote support firms, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and simple model for billing prevent situations where quick repairs somehow end up as large bills. Progent's penchant for dealing with technical issues efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of customized tools and proven processes which ensure the maximum degree of efficiency for remote technical support and repair for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the staff of Progent's remote service group to interface to your company's computer system without violating corporate security.

Progent's sophisticated technical support database application stores extensive records of the support that Progent's customers have received. Progent's team engineers have the benefit of the specifics of all help provided to each customer by any consultant. This archive of problems and resolutions is stored as a conveniently exploitable internal knowledge base that allows Progent's online technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft make available other massive support databases and allow quick response from vendors' in-house engineering staff with the result that Progent's online service specialists can arrive at the most efficient resolutions in the least time.

Online technical support services offered by Progent to customers in Honolulu Hawaii include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services intended to enable small and medium-size organizations to utilize the same advanced IT solutions used by many of the industry's leading corporations. The ProSight portfolio of network monitoring and management services addresses all key areas of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and monitor your backup processes and allow non-disruptive backup and fast restoration of vital files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed backup services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer organizations of any size a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and tracking updates to your dynamic IT system. Besides maximizing the protection and reliability of your computer network, Progent's patch management services free up time for your IT staff to focus on line-of-business projects and activities that deliver the highest business value from your network. Learn more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Android, and other personal devices. Using 2FA, whenever you log into a secured application and enter your password you are asked to confirm who you are on a unit that only you possess and that is accessed using a different network channel. A broad selection of devices can be used for this second form of authentication such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may register several validation devices. For details about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time and in-depth reporting utilities designed to work with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, reconfigure and debug their networking appliances like switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so any looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with information security standards, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The interview is intended to assess your company's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup/recovery system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT programs. Billing charges for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's background in these special areas of information technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Help Desk support alternatives for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Call Center consulting services can support you in establishing an effective new Help Desk or revamping your established organization, identifying or enhancing Help Desk Call Center software products to handle the special requirements of your company, or adding temporary phone support personnel to reinforce your existing Help Desk Call Center group during demanding situations like software migrations, mass updates, or installing new applications.

    Progent's Help Desk staff of seasoned network professionals provides your customers in Honolulu Hawaii quick access to a dependable network service resource with extensive background delivering phone help and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center perception as a significant driver of company performance, and Progent's target is to solve rather than simply report network problems.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff offers remote professional engineering support and training in key application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for Microsoft business applications including CRM, Project, Office Word, and Office Excel. To learn additional information on Progent's expertise, custom development, and training services, see Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center2, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Honolulu Hawaii online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can tune Operations Manager for your business so that your network support is proactive and automated. By uncovering looming trouble spots before they grow into downtime, remote monitoring can ward off inconvenient and costly information system breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks powered by a variety of OS platforms.
How Your Honolulu Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent. For businesses and startups in Honolulu Hawaii, Progent's phone-based network support specialists are ready to deliver effective and economical system support the moment your company needs it. More than 20 years of delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access tools to fix IT problems rapidly while avoiding the expense and lost time that comes with on-premises support visits.

Even if your Honolulu business relies on a regular independent support technician or employs a full time organization that know how to deal with ordinary network issues, Progent's Microsoft certified engineers can still provide an easy and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to fix unexpected network crises or especially complicated integration problems.

Details of Progent's Remote Computer Services for Honolulu Hawaii
Progent's online support, remote repair, network security expertise, and network administration services offer offices in Honolulu Hawaii unparalleled leverage for your support budget. Whether you require one-time phone support and remote network repair or ongoing Help Desk call center support and network administration, Progent's experts can deliver your office enterprise-level network support while allowing you to eliminate the cost and administration overhead of running a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT experience, refined support tools, and understanding of corporate IT enable offices to escape the pitfalls of exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier experts average more than a decade of hands-on industry experience, at the front lines of IT support, executing a wide range of IT projects for an extensive mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This ensures that you get not only world-class technical skills, but also a consultant with proven methods for applying technical knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site help per minute. Consequently, you owe just for received support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no minimum fee and requires no retainer for services delivered during normal business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you won't be forced to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their scope, Progent can focus on delivering hard-to-find services where Progent faces few competitors. Businesses who utilize familiar freelance service providers or who maintain internal IT personnel benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock network tracking services based on MS System Center Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, system monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.



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