Immediate Remote Help for Honolulu Hawaii Information Networks
Urgent Online Technical Support for Honolulu NetworksFor organizations in Honolulu Hawaii, Progent provides remote technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle challenging networking issues, plus the assistance of CISSP-accredited security consultants to handle advanced security design and diagnostic issues.

Progent's remote support experts offer excellent leverage because they possess the real-world experience and have access to the advanced technology needed to solve the majority of network problems rapidly. Efficient support reduces immediate expenses because service calls accumulate minimal chargeable minutes. Remote help also eliminates the expense of sending an engineer to your office. Your organization saves even more in incidental costs by reducing or avoiding system outages and associated costs due to business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's extensive remote technical support experience is especially important for organizations that are dependent on public clouds for critical network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the services that you receive. Unlike typical remote service firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing eliminate situations where quick repairs somehow turn into big invoices. Progent's skill at disposing of technical issues quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of customized tools and field-proven methodologies that promote the maximum level of efficiency for online consulting and repair for information networks of all sizes. Progent's remote service group can connect to your environment without breaching network security.

Progent's sophisticated technical support database system maintains extensive histories for the support that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of support rendered to each Progent client by every Progent engineer. This archive of trouble tickets and resolutions is structured as a quickly accessible support database that enables Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's extensive list of certifications and working relationships with major industry leaders such as Cisco and Microsoft open up additional extensive support knowledge bases and permit quick response from vendors' in-house product engineers with the result that Progent's online consulting experts are able to find the best resolutions promptly.

Online technical services provided by Progent to companies in Honolulu Hawaii include:

ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's top corporations. The ProSight series of outsourced network management services covers all key facets of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to address the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup operations and enable non-disruptive backup and fast restoration of vital files, apps, system images, and VMs. ProSight DPS helps your business avoid data loss resulting from equipment breakdown, natural calamities, fire, malware such as ransomware, human error, malicious employees, or application glitches. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of any size a flexible and affordable solution for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic IT network. Besides maximizing the protection and reliability of your computer network, Progent's patch management services permit your IT staff to focus on more strategic projects and activities that deliver maximum business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected online account and give your password you are requested to verify your identity via a device that only you have and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized as this added means of authentication including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register multiple validation devices. For more information about Duo identity authentication services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of in-depth reporting utilities designed to work with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so all looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup environment that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special fields of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an efficient new Help Desk Call Center or enhancing your existing organization, identifying or customizing Help Desk Call Center software products to address the special requirements of your corporation, or providing occasional online personnel to work with your in-house Help Desk Call Center resources during demanding situations such as software migrations, major upgrades, or installing brand new applications.

    Progent's Help Desk team of experienced information technology consultants provides your clients in Honolulu Hawaii instant assistance from an efficient support resource with extensive background offering phone support and online troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk perception as a solid enabler of business productivity, and Progent's intent is to resolve instead of merely track IT problems.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting Group offers remote professional consulting support and training in specific application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, Office Project, Office Word, and Office Excel. To read additional information on Progent's consulting, custom development, and training services, visit Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer advanced online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of System Center2, expand or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Honolulu Hawaii remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can tune Operations Manager to accommodate your environment so your network maintenance is proactive rather than reactive. By spotting possible issues before they evolve into network outages, automated monitoring can ward off stressful and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments that support multiple operating systems.
How Your Honolulu Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Honolulu Hawaii, Progent's online network support specialists are ready to provide professional and affordable IT support the instant your company requires it. Over 20 years of providing online tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to solve computer problems quickly while eliminating the cost and lost time that comes with in-person service calls.

Even if your Honolulu company has a regular freelance consultant or maintains an in-house organization that know how to handle common computer issues, Progent's Microsoft and Cisco certified engineers can still offer a convenient and seamless remote expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to address unexpected network crises or particularly complicated integration problems.

Features of Progent's Remote Network Support for Honolulu Hawaii
Progent's phone help, Internet-based repair, system security expertise, and system management services give businesses in Honolulu Hawaii the greatest leverage for your IT investment. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk services and system administration, Progent's experts can deliver your office world class network support while allowing you to avoid the expense and hassle of carrying a full-service internal IT organization. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT knowledge, fine tuned remote support software, and understanding of enterprise networking enable companies to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry experience, at the forefront of network support, executing a broad variety of technical tasks for a large mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support personnel. This guarantees that you get not only world-class technical skills, but also a support engineer with proven approaches for applying computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises visits per minute. Consequently, you pay just for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for support services provided during normal business hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for quick solutions so you will not be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent can focus on offering high-value skills where Progent faces little competition. Businesses who work with familiar freelance consultants or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, secure, and productive.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible problems before they cause lost productivity, system monitoring can keep your information network from stressful and expensive service disruptions.
How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.



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    Specialists NetApp MetroCluster Design

    NetApp MetroCluster is a high-availability and disaster recovery platform that combines array-based storage clustering along with synchronous replication to provide fast, zero RPO disaster recovery (DR) between datacenters that are up to 300km apart from each other. Progent's roster of veteran network experts can assist you to design, deploy, manage, upgrade, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that meets your functional requirements and budget. Progent can make sure you follow leading practices for configuring your MetroCluster environment by providing help with tasks like assigning disk pools, determining aggregate and plexes layout, setting up FlexVol volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker, designing a configuration replication network between your peered clusters, and verifying your MetroCluster DR system to show compliance with industry standards and government requirements.

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    Progent's webinar training classes provide small businesses the affordability, ease, and flexibility of web-based seminars and the proven training methods of seasoned instructors who use sophisticated technology to simulate real-time, interactive learning environments. Progent can provide online education for popular desktop applications including elements of Microsoft Office such as Excel, Word, Publisher, and Project: Dynamics accounting and management solutions including MS Dynamics GP (Great Plains); plus additional popular desktop applications like Adobe Photoshop, Acrobat Writer, and Crystal Reports.

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    Progent uses a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small support organizations who offer scant documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports sent by each staff member to each customer. The discipline of detailing and archiving support records allows more efficient service and avoids a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.

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    Progent's virtual classroom webinars offer small companies the cost savings, ease, and versatility of online learning plus the proven pedagogic techniques of experienced instructors who utilize advanced collaboration software to simulate real-time, interactive learning environments. Progent can provide webinar education for popular desktop applications including components of Microsoft Office suite such as Office Excel, Word, PowerPoint, and Visio: Dynamics business accounting and management information solutions including Microsoft Dynamics GP (Great Plains); plus additional top desktop applications like Adobe Photoshop, Acrobat Writer, and Crystal Reports.

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  • Microsoft Experts SQL Server 2008 Upgrade Consulting Integration Companies SQL
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  • Microsoft System Center Operations Manager Technology Consulting Remote Monitoring and Reporting Support Outsourcing

    • Virtual Help Desk Network Engineer
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    Progent's Standard Help Desk Services provide a complete service desk solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Help Desk services are offered at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex issues.

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    Progent's ProSight portfolio of managed services are intended to provide businesses who maintain minimal in-house IT administration and support teams with low-cost help from world-class management tools and technical expertise. Advantages of Progent's ProSight line of managed IT services include fixed IT maintenance expenses, automation of routine administrative tasks, ongoing adoption of the latest information technology, smooth migration from legacy technology to current solutions, close alignment of information technology with strategic goals, access to seasoned IT experts, and allowing management to concentrate on business instead of ever-changing network technology.

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    Progent's Shared Call Center service allows your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's roster of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around ConnectWise Manage, the leading shared professional services automation (PSA) tool for handling service requests, ticketing, ownership, progress tracking, and metrics.

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    • Development Firm Amazon Marketplace Web Service development training
    Developer Amazon Marketplace Web Service development

    Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to streamline their operations by automating crucial sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales processes, vendors can expand their reach, lower their cost of sales, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring so you can cut development time and get to market quickly.

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    • ProSight Remote Server Monitoring Online Troubleshooting
    Largest Automated Server Monitoring IT Consultants

    ProSight LAN Watch is Progent's server and endpoint remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running at peak levels by checking the health of critical assets that drive your network environment. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so all looming issues can be resolved before they can impact productivity.

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    • Extended Help Desk Consultant
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    Progent's Shared Help Desk service makes it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around ConnectWise Manage, the top shared PSA platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

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    • Outsourced IT Support Microsoft
    Microsoft Windows Technical Support Company

    Progent imposes no initialization charge and asks no monthly commitment for services delivered during normal business hours. Progent's one-minute granularity does away with big invoices for fast repairs so you will not be tempted to allow minor problems to stay unaddressed.

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    • Microsoft Teams PSTN integration Professionals
    Microsoft Teams AD Federation Services Engineer

    Progent can assist you to plan a migration to Microsoft Teams from Skype for Business Online or Lync Server and install, administer, and debug a cloud or mixed deployment of Microsoft Teams. Progent can help you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint, and your phone system.

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    • Red Hat Certified Engineer (RHCE) Technical Support Organization
    24/7 ISSEP Computer Consulting Services

    Progent provides customers the services of consultants who have earned some of the IT industry's most prestigious credentials. Progent believes that clients deserve to be sure that their computer support consultants have accredited training as well as extensive real-world field experience so that Progent's clients can engage Progent's support with trust. Often, vendor certifications like the CCIE confers priority for significantly better vendor help than is offered to uncertified service providers, enabling Progent to offer customers a higher level of IT support. In addition, recognized credentials such as CISSP or ISSEP for network security can help enterprise customers to demonstrate compliance with regulatory requirements by engaging the services of recognized industry experts.

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    • Exchange Server 2016 Upgrade IT Consultant
    Exchange Server 2016 Migration Planning Remote Consulting

    Progent can help your business in all facets of your migration to Exchange 2016 including designing high availability architecture for an on-premises, cloud-based or hybrid deployment; licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V strategy; specifying mass storage capacity required for your virtual machines (VMs), mailbox databases and logs; setting up hardware load balancing for high-availability client access services; designing, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

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  • Support and Integration Windows 7 After Hours Microsoft Windows 7 Migration Technical Consultant

    • Infor SyteLine CloudSuite Configurator Consultant Services
    Infor SyteLine CloudSuite Debugging Consulting

    Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that incorporates over 25 years of experience assisting manufacturing and distribution organizations to manage complex supply chains and streamline critical business processes in order to get products to market fast and adhere to customer commitments dependably. Progent offers the skills of an ERP consultant with more than 20 years of background with the Infor CloudSuite Industrial/SyteLine product family. Progent offers online or on-premises services that can range from occasional guidance to comprehensive solution planning and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, application development, Configure/Price/ Quote, web site integration, debugging, data conversion, Excel and SQL integration, training, and DBA services.

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    • Remote Access Online Help
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    Cisco's security and offsite access technology for small to medium sized companies offer a full range of manageable security hardware and software to help you protect your entire network infrastructure. Cisco's Virtual Private Network product family includes routers, firewalls, and VPN access concentrators. Progent's professional consulting staff includes experienced engineers with Cisco CCIE and CCNP certifications who can help your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection solutions that fit most closely with your corporate goals.

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    • Support Microsoft Project
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    Progent's team of application experts can provide in-depth support, custom development, deployment help, and online training for leading applications covering key areas including ERP and MRP, financials, business reporting, web application development, and the Microsoft Office family of business productivity solutions. As a Microsoft Partner with years of background providing high-level consulting and troubleshooting services remotely, Progent can help small businesses anywhere in the U.S. to save the time and expense associated with travel and on-site visits without sacrificing the effectiveness of consulting support.

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